CognitiveTPG A776 User Manual

Download

For Retail Applications

Receipt Marketing Software Solution

189-9200418 Rev. A

User Guide

Introduction

Copyright TPG IPB, Inc. dba Transaction Printer Group (TPG), a subsidiary of ATSI Holdings, Inc., 2005. All rights reserved. This edition of TPG's ReceiptWare™ User Guide applies to Version 1.1.X, of ReceiptWare for Windows® and to future

releases and modifications unless otherwise indicated in new editions. Readers may address comments concerning this publication to: TPG, 25 Tri-State International, Suite 200, Lincolnshire, IL 60069. If you prefer to send your comments by fax, use the following number: 847 383 7949. You may also send comments concerning this publication as an e-mail to the following address: support@TPGprinters.com.

Welcome to ReceiptWare

Total Receipt Transformation

TPG’s ReceiptWare changes the way you use and think about your receipts. Using a standard desktop PC, ReceiptWare gives you the power to take ordinary receipts and transform them into marketing and communications tools. With an easy-to-use interface, ReceiptWare can be used to create, edit, and save Receipt Formats (AXI files) for use in one lane or across your entire chain. Make lasting impressions with your customers using receipt features that reach far beyond your current POS application.

Top logos, Margin Messages, Watermarks, and Bottom Logos all enhance corporate image, while features such as Surround Graphics, Text Attribute Switching, and conditional graphics allow you to present customized receipts targeted at specific customers. Individualizing each receipt is simple with ReceiptWare’s numerous triggers that allow you to call attention to special savings, rewards, and promotions in either monochrome or color. Using your imagination, you can create the look of receipts that you have always wanted.

General Hardware Statement

Please be certain that the printer(s) you intend to use with this software are configured according to their manufacturer’s specification. We also recommend that you use printers with 2 MB of available flash memory. The larger memory will decrease your likelihood of experiencing problems storing and printing graphics files.

Registration

Please register your copy of ReceiptWare so that TPG can provide you with the highest quality software, offer technical support, and keep you informed of new TPG software developments. You can either use the enclosed registration card or go online.

To register online:

1. Proceed to www.ReceiptWare.com Click on the Registration tab.

2. Enter in the contact and installation information as prompted on the screen.

3. Click on the register button located the lower right side of the screen. If all the fields are answered completely and correctly, your registration will be complete.

All trademarks or registered trademarks are the property of their respective owners. Printed in U.S.A.

Product specifications are subject to change in order for TPG to continue to meet the needs of the market.

TPG intends for ReceiptWare to be used only as expressly instructed. Any modification, alteration or use of ReceiptWare in a manner not intended by TPG

is strictly prohibited (and may infringe on the intellectual property rights of others).

CD Contents

Along with the ReceiptWare software, materials have been provided on the CD to familiarize users with the product features and functions. Contents include:

1. ReceiptWare Users Guide.pdf

2. Sample BMP Graphics Cayuga Grocery.bmp

Cayuga Mmess.bmp Cay Shoppers Club.bmp Cayuga Coup.bmp

Cayuga Grocery Receipt.txt

3. Installer (ReceiptWare) a. setup.exe

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

CD Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

ReceiptWare Bitmap Conversion Tool. . . . . . . . . . . . . . . . . 6

Legacy Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Text Attribute Substitution . . . . . . . . . . . . . . . . . . . . . . . . 12

Retail Conditional Graphics . . . . . . . . . . . . . . . . . . . . . . . . 13

Conditional Surround Graphics . . . . . . . . . . . . . . . . . . . . . 16

Legacy Color Triggers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Logo Suspension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

User Additions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Print Sample. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Make Download Package . . . . . . . . . . . . . . . . . . . . . . . . . 24

Other Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . 27

Customer Service and Technical Support . . . . . . . . . . . . . 29

Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installation

Insert the ReceiptWare CD into your CD-ROM drive to start the installation program. If it does not start automatically, do the following:

a. Click Start>Run from the Windows® taskbar. b. Click on the Browse button and find your CD drive. c. Double click on the application called ReceiptWareV1.0.0.exe, or, select it and click on the Open button. d. Click OK.

During installation, you’ll see the following windows:

Welcome – Welcome to the TPG ReceiptWare Setup program. Before continuing, it is strongly recommended that you exit all Windows® programs before running this setup program. Click on the Next button to continue.

Software License Agreement – Please review the software license before installing the software. To begin software installation, click on the Yes button to accept the terms, otherwise select the No button to exit.

Customer Information – After reviewing the licensing agreement, you will be prompted to enter your information. Please

enter user name and company name.

Choose Destination Location – The setup wizard will install the application in the default folder C:\Program Files\ TPG ReceiptWare. To install it in this folder, click Next. To install it in a different folder, click Browse, and select the

destination folder that you want. You can choose not to install TPG’s ReceiptWare by clicking on the Cancel to exit setup. Click on the Next button to continue.

Setup will add program icons to the Program Folders. You may type a new folder name, or select one from the existing folders list. Click on the Next button to continue.

InstallShield Wizard Complete – Setup will indicate that it has finished installing TPG’s ReceiptWare on your computer. From this window, you have the option to launch either the “Read Me Now File” or the TPG ReceiptWare application. Click on the Finish button to complete the setup process.

To launch the application, proceed to the directory where the application was saved in the setup process, and double click on the ReceiptWare icon.

Functionality

ReceiptWare Bitmap Conversion Tool

Converting BMP (Bitmap) Files to LGO (Logo) Files

It is important to note that ReceiptWare only supports LGO graphic files. Therefore, the first step in making your Receipt Format file is to convert all of the graphics that you wish to use from Bitmap (BMP) files to LGO files. This is done with a built in tool called the ReceiptWare Bitmap Conversion Tool. This tool can be accessed by selecting Tool>Bitmap Conversion Tool. You can also open this utility by clicking on the Bitmap Conversion Tool button located on the bottom right-hand side of the Legacy Graphics tab.

1. Loading the bitmap – Click on the Load Bitmap button. From the open bitmap file window, choose a bitmap file and click Open. The bitmap you have selected is displayed on the screen.

2. Resizing the bitmap – Resize the bitmap by clicking on the Resize button at the top of the screen. A window entitled Resize Bitmap will appear. Enter the desired width of the image in pixels in the Width field within this window. Allowed values are 10 to 576 pixels. The height of the bitmap will be scaled to maintain the aspect ratio of the image. After entering the desired width of the image in pixels, click on the Resize button.

3. Modifying the colors – If you wish, you can adjust the Color option within the conversion tool to match the color that you will be using. (The Color option choices are limited to Red and Blue.) To do this, select the Color menu at the top of the screen and scroll down to select either red/black (red) or blue/black (blue), depending upon the paper on which you will be printing. Once you have selected the colors, click on the Modify Colors button to proceed. A window will appear asking for the maximum number of user colors as well as the conversion speed. For best results, it is recommended that you keep the maximum number of user colors to around 5 and the conversion speed to around 500. Once you have made your selections, click OK. Another window will pop-up entitled Manual Color Translation. The colors that appear on the left side of the window were detected by the software in the original bitmap file and broken down into percentages. The colors on the right side of window represent all of the gradients within the two-color scale that are available for re-mapping. Select each color in the left-hand column and match it with the desired color in the right-hand column. Then click on the

Re-Map button to see the changes that you have made.

Note: To complete the bitmap conversion process, Re-Map needs to be completed. Skipping this step will prompt

an error.

4. Saving options – After you have resized and modified the colors of the bitmap that you would like to use, you will need to save your options. To do this, click on the Save Options button on the menu. At this time, you can either save your options as a logo definition (LGO) file and as a BMP file.

Note: The bitmap conversion tool will only work with bitmap (BMP) files

that are under 24-bit. If you have a bitmap that is 24-bit or over, open the file with an application that accepts bitmap files (i.e., Microsoft® Paint, etc.), and then save it as a 16-bit bitmap file.

Other Features of the ReceiptWare Bitmap Conversion Tool

Aside from the ability to convert bitmaps to logo files, the bitmap conversion tool also allows you to create Margin Messages and text logos. Margin Messages are printed on the vertical right and left margins of the receipt and are generally made up of text strings, (i.e., website addresses). Text logos are useful in the absence of logos with graphical elements.

When converting bitmap files to LGO files please make sure that

the bitmaps are not saved as read only. To find out if they are read only files, right click on the bitmap file and choose properties from the menu. Uncheck the box next to the “Read Only” field within the Attributes area. We also recommend that all files be located on a local hard drive.

1. Creating Margin Messages – To create a Margin Message, click on the Create Margin Message button located under the Tools column, which is located on the right-hand side of the screen. In the box labeled Enter a Margin Message string, enter the text (i.e., website address) that you wish to have for your Margin Message. After entering the text string, choose its font, font size, and font attributes (bold, italics) from the menu. You can also adjust the spacing above and below the Margin Message by changing the top and bottom values within the Extra Margin section. When all of your changes have been made, click on the Create Margin Message button located at the bottom of the screen. You will then be prompted to name the BMP file that you created and to choose a directory to which it will be saved. After clicking on the Save button, a window will appear asking if you wish to rotate the Margin Message by -90, +90 or 0 (NO ROT) degrees. Once you have made your selection, the BMP Margin Message will be loaded automatically into the

ReceiptWare Bitmap Conversion Tool. Next, follow the directions in the previous section entitled Converting BMP (Bitmap) Files to LGO (Logo) Files.

2. Creating Text Logos – To create a Text Logo, click on the Create Text Logo button located under the Tools column on the right-hand side of the screen. In the box labeled Enter one line of the logo, enter the first line text (i.e., company name) that you wish to have incorporated. After entering the text string, choose its font, font size, and font attributes (bold, italics) from the menu. You can also choose the justification of the text line, be it left, center, or right. Once you have chosen how you wish the text line to appear, click on the Add Text to Logo button located in the middle part of the screen. Continue to add as many lines as you wish to have within your Text Logo. When completed click on the Done button located in the middle of the screen, and you will be prompted to save and name the Text Logo bitmap. Once saved, the Text Logo bitmap will be loaded into the ReceiptWare Bitmap Conversion Tool. Next, follow the directions in the previous section entitled Converting BMP (Bitmap) Files to LGO (Logo) Files.

Legacy Functions

Many existing POS applications cannot support Top Logos, Watermarks, Margin Messages, or color graphics. With TPG’s ReceiptWare software, you can configure your printer to print these graphics automatically without any change to the data stream from the point of sale application. These capabilities are referred to as Legacy Functions. Before we discuss these functions, it is important to define and explain the different types of Legacy Graphics. Legacy graphics include:

1. Top Logo – A Top Logo is a user-defined graphic that prints at the top of the

receipt before any other data.

2. Bottom Logo – A Bottom Logo is a user-defined graphic that prints at the end of all

of the receipt data. ReceiptWare allows you to specify up to 10 Bottom Logos

3. Margin Messages – Margin Messages are user-defined graphics that print

periodically on the right and left margins of the receipt.

4. Watermarks – Watermarks are user-defined graphics that print down the center

of the receipt. They reside in the background of the receipt data in a shaded (dithered) mode so that it appears behind the text of the receipt.

Using the Legacy Functions

As with every other ReceiptWare tool, we recommend having a sample receipt present with you when creating Receipt Formats.

1. Open the ReceiptWare software application.

2. Click on the Legacy Graphics tab.

3. If you wish for every receipt to contain a specific Top Logo, Bottom Logo, Watermark, and /or Margin Message, click on the radio button next to the Legacy Graphic that you wish to include.

4. Once you click on the radio button, a text box and button appear to let you specify a logo or LGO file. You can either enter the full pathname of the LGO file, or click on the Browse button to the right of the text box to specify it through Windows® Explorer.

5. Once you have selected the LGO file, a smaller version of it appears on the screen that looks different than when it is actually printed.

6. If you have a graphic that you want to include on your receipt but do not have it saved as a LGO file, then ReceiptWare’s Bitmap Conversion Tool can be used to translate the file. To open this tool, select the button called Bitmap Conversion Tool located on the bottom right-hand side of the screen. Or, click on Tools>Bitmap Conversion Tool to launch the tool. Please see the previous section called ReceiptWare Bitmap Conversion Tool for detailed instructions on how to use it.

7. If you include a Watermark on your receipt, you can change its shading to make it either lighter or darker. To do this, adjust the shading scale located at the bottom of the screen. Move the slider to the right of the scale to make the Watermark lighter or to the left to make it darker.

8. If you wish to adjust the spacing, logo print speed and justification of any of the Legacy Graphics, click on the Advanced button located on the bottom right-hand side of your screen. Detailed instructions on using the advanced features are provided in the section below.

Legacy Function Guidelines:

• Any Legacy Graphic you choose to include will be printed on every receipt that is generated. You may wish to print these graphics on every transaction receipt, but not on the Credit Authorization Slips that are sometimes subsequently printed. To suppress the legacy functionality on certain receipts, please refer to the Logo Suppression section of this guide.

Legacy Functions Advanced Topics

The Advanced options allow you to fine tune the printing performance of the Legacy Graphics. Within this section, spacing, logo print speed, and justification can all be adjusted and saved.

1. To use the Advanced options, click on the Advanced button located on the

bottom right-hand side of the screen.

2. A dialog box will appear with tabs labeled Top Logo, Bottom Logo, Watermark, and Margin Message. To adjust the parameters of any of these Legacy Graphics, simply click on the tab for which the Legacy Graphic is named.

Note: All parameters are in dot rows, unless otherwise noted.

(1 dot = 0.125 mm = 1/200”).

Top Logo

1. Top Logo spacing – Occasionally, you may want to change the spacing above and below the Top Logo. To do this, there are two parameters to adjust: “Distance from top of receipt to start of top logo” and “Distance from bottom of top logo to start of print data.”

a. “Distance from top of receipt to start of top logo” – This option allows you to adjust the margins above the Top

Logo. The default setting for this parameter is 50 dot rows or about a 0.25” (6.25 mm) margin. Increase this value if you want a larger margin above the Top Logo, or decrease it if you want to make the margin smaller. The range for this parameter is -99 to 154 dot rows.

b. “Distance from bottom of top logo to start of print data” – This option

allows you to adjust the margins below the Top Logo. The default setting for this parameter is 48 dot rows or about a 0.25” (6.0 mm) margin. Increase this value if you want a larger margin below the Top Logo, or decrease it if you want to make the margin smaller. The range for this parameter is 1 to 255 dot rows.

c. To apply your changes, click on the Apply button located on the bottom

right-hand side of the screen.

d. If you wish to restore either of these parameters to their original values,

click on the Defaults button located in the middle of the screen.

2. Top Logo print speed – Generally, printing logos at the printer’s maximum speed results in clear and sharp images. However, complex multi-hued logos can sometimes degrade the level of print clarity. Adjusting or slowing print speed for a complex graphic will improve its crispness.

a. To change printing speed for the Top Logo, adjust the Logo Print Speed scale located at the bottom of the screen.

Move the slider to the right of the scale to make the logo print faster or to the left to make it print slower.

Note: Changing the printing speed value will only effect the related graphic and not the printing speed of the rest of

the receipt.

b. To apply your changes, click on the Apply button located on the bottom right-hand side of the screen.

Bottom Logo

1. Bottom Logo spacing – Occasionally, you may want to change the spacing above and below the Bottom Logo(s). To

do this, there are two parameters to adjust: “Distance from the bottom of the print data to start of bottom logo” and

“Distance from end of bottom logo to end of receipt.”

a. “Distance from the bottom of the print data to start of bottom logo” – This

option allows you to adjust the margins above the Bottom Logo. The default setting for this parameter is 48 dot rows or about a 0.25” (6.0 mm) margin. Increase this value if you want a larger margin above the Bottom Logo, or decrease it if you want to make the margin smaller. The range for this parameter is 1 to 255 dot rows.

b. “Distance from end of bottom logo to end of receipt” – This option allows you to

adjust the margins below the Bottom Logo. The default setting for this parameter is 160 dot rows or about a 0.79” (20.0 mm) margin. Increase this value if you want a larger margin below the Bottom Logo, or decrease it if you want to make the margin smaller. The range for this parameter is 0 to 255 dot rows.

c. To apply your changes, click on the Apply button located on the bottom right-

hand side of the screen.

d. If you wish to restore either of these parameters to their original values, simply click on the Defaults button located

in the middle of the screen.

2. Bottom Logo print speed – Generally, printing logos at the printer’s maximum speed results in clear and sharp images.

However, complex multi-hued logos can sometimes degrade the level of print clarity. Adjusting or slowing print speed for a complex graphic will improve its crispness.

a. To change printing speed for the Bottom Logo, adjust the Logo Print Speed scale located at the bottom of the

screen. Move the slider to the right of the scale to make the logo print faster or to the left to make it print slower.

Note: Changing the printing speed value will only effect the related graphic and not the printing speed of the rest of

the receipt.

b. To apply your changes, click on the Apply button located on the bottom right-hand side of the screen.

Watermark

1. Watermark spacing – There are two ways that you can change the print spacing of the Watermarks on your receipt:

“Distance from start of print data to watermark” and “Distance between consecutive watermarks in mm.”

a. “Distance from start of print data to watermark” – This parameter can be changed to adjust where the Watermark

will be printed relative to the start of the print data. The default setting for this parameter is 50 dot rows or about 0.25” (6.0 mm) from the start of the print data. Increase this value if you want the Watermark to print further from the start of the print data, or decrease it if you want to make the distance shorter. The range for this parameter is 1 to 255 dot rows.

b. “Distance between consecutive watermarks in mm” – This option allows you to

alter the spacing between Watermarks. The default setting for this parameter is 25 dot rows or about 1.0” (25 mm) between printed Watermarks. Increase this value if you want to open the distance, or decrease the value if you want to close it. The range for this parameter is 1 to 255 dot rows.

c. To apply your changes, click on the Apply button located on the bottom right-

hand side of the screen.

d. If you wish to restore either of these parameters to their original values, click on

the Defaults button located in the middle of the screen.

Margin Messages

1. Margin Message spacing – There are two ways that you can change the print spacing of the Margin Messages on your receipt: “Distance from start of print data to Margin Message” and “Distance between consecutive margin messages in mm.”

a. “Distance from start of print data to Margin Message” – This parameter can be changed to adjust where the

Margin Message will be printed relative to the start of the print data. The default setting for this parameter is 1 dot rows or about 0.0” (0.13 mm) from the start of the print data. Increase this value if you want the Margin Message to print further from the start of the print data, or decrease it if you want to make the distance shorter. The range for this parameter is 1 to 255 dot rows.

b. “Distance between consecutive margin messages in mm” – This option

allows you to alter the spacing between Margin Messages. The default setting for this parameter is 7 dot rows or about 0.04” (1.0 mm) between printed Margin Messages. Increase this value if you want to open the distance, or decrease the value if you want to close it. The range for this parameter is 1 to 255 dot rows. Depending on the Toggle Mode, the separation may be between a Margin Message in the left margin and the next one in the right margin.

c. To apply your changes, click on the Apply button located on the bottom right-hand side of the screen. d. If you wish to restore either of these parameters to their original values, simply click on the Defaults button located

in the middle of the screen.

2. Margin message toggle mode – This option, which is located on the bottom left-hand side of the screen allows you to choose the margin(s) on which the Margin Messages will be printed. The alternating mode is the default parameter. There are four possible choices:

Both Sides – The Margin Messages print at the same time in both margins. Alternating – The Margin Messages print in an alternating fashion between right and left margins. Right Margin Only – The Margin Messages print only in the right margin. Left Margin Only – The Margin Messages print only in the left margin.

a. To apply your changes, click on the Apply button located on the bottom right-hand side of the screen. b. If you wish to restore either of these parameters to their original values, click on the Defaults button located in the

middle of the screen.

Text Attribute Substitution

The Text Attribute Substitution feature lets you select attributes that your application currently uses and has your printer change or re-map them to a different set of attributes, most likely including color. For example, if your application uses underlined text to indicate a sale item, you can instruct the printer to print all underlined text as red and bold for an extra visual punch!

Before: Save $2.00 on your next purchase

After: Save $ 2.00 on your next purchase

Using the Text Attribute Substitution Tool

As with every other ReceiptWare tool, we recommend having a sample receipt present with you when creating Receipt Formats.

1. Open the ReceiptWare software application.

2. Click on Text Attribute Switching tab.

3. Identify the text attributes (i.e., bold, italics, etc.) on your receipt that you wish to change.

4. Check the boxes next to these attributes in the first From section located at the top of the screen. You may choose a

variety of text attribute combinations (i.e., choose underline and italics). A sample of your choice(s) is displayed on the right-hand side of the screen.

5. Select the text attributes that you would like the printer to use instead of the set that you have chosen in step 4. Check

the boxes next to the chosen attributes in the first To section located at the top of the screen. Once selected, you will see a sample of your choice(s) displayed on the right-hand side of the screen.

6. Repeat steps 3, 4, and 5 if you have a second set of text attributes that you want altered.

Text Attribute Substitution Guidelines

• If Color Reverse is selected, and Color is not selected, the result is black text

on a color background.

• If Color Reverse is selected, and Color is selected, the result is color text on a

black background.

• Color Reverse and Reverse Video cannot both be selected.

• If Reverse Video is selected, and Color is not selected, the result is white text

on a black background.

• If Reverse Video is selected, and Color is selected, the result is white text on a color background.

• Choosing the Double Wide attribute may cause some text to wrap, depending upon the position of the text that is to be re-mapped.

Retail Conditional Graphics

Time Formats:

a. 0:00:00PM b. 0:00:00 PM c. 00:00 d. 0:00 PM e. 0:00 pm f. TIME: 00:00:00 g. TIME: 00:00 h. TIME 00:00.

Combined Formats:

a. 00/00/00 — 0000 b. 00000000-0000.

Date Formats:

a. 00/00/00; 0/00/00 b. Date: 00/00/00 c. SEP00 00 d. SEP 00, ‘05 e. SEP 00 0000 f. 00.00.00.

Sample Date/Time Examples from Common Printed Receipts:

Trans # 1234-5 9/7/2005 1:49am 2-223-224543 09112005-1321 Date: 09/10/05 Time: 13:21

Required Date and Time Locations:

a. Date, time on same line, date first b. Date, time on same line, time first c. Date, time not on the same line

Alternating Days:

Based on the identification of a start date is present on the receipt. The graphic will toggle on and off as days advance – until a new file is sent to the printer.

The Retail Conditional Graphics feature of ReceiptWare gives your printer the ability to print stored graphics when text triggers, that you define, are present in the receipt data. It supports up to 112 different Trigger Graphics as well as instruction sets (i.e., justification) on how to print each one. With this ability, your imagination is the only limit when creating a unique and customized receipt for every customer.

Using the Retail Conditional Graphics Tool

To print a Retail Conditional Graphic on a receipt, you have several text triggers to choose from. Before specifying the triggers, you need to make a decision about the trigger that best suits the message that you are delivering. For example, if you are printing a coupon that is printed when the customer spends $40.00 or more. You can create a trigger for ”$40.00” Total – the printer will automatically print the coupon when ”$40.00” or more is present in the receipt data. You can also set the trigger to print the coupon only if it is on ”Saturday.” In this example, if the customer spends $40.00 or more on Saturday, the printer automatically prints a coupon for those customers that meet the criteria. You can specify another trigger to print a different coupon if the customer spends under ”$40.00.”

There are seemingly endless combinations of triggers to print powerful customer-focused marketing messages that will help bring your customers back again and again.

As with every other ReceiptWare tool, we recommend having a sample receipt present with you when creating Receipt Formats. Available ReceiptWare text triggers are, Time-of-Day (i.e., AM or PM), Date & Time, Receipt Value, or Alternating Days. ReceiptWare only recognizes strings that are present in the printed receipt data.

Enable Time/Date

The Enable Time/Date option allows you to specify the date & time that the graphic prints. You can specify if the graphic prints in the AM or PM, and Every other day. You can also specify a Start Date and End Date to allow a graphic to print only during the specified time, and it will stop printing the graphic after the End Date until the AXI file is changed.

The following chart shows information about the acceptable Enable Time/Date trigger formats.

Date & Time Formats

The following material represents the net result of a several hundred receipt audit taken over Grocery Retail, Specialty Retail, General Merchandise and Hospitality. The next page contains a complete listing of the manners in which the Total on a receipt was represented.

Enable Total

AMOUNT DUE

Amount Due Amount due amount due

AMT. DUE

Amt. Due amt. Due amt. due

BALANCE

Balance Balance

AMOUNT

Amount amount AMT amt

BAL

BAL DUE Bal Due Bal due bal due

DUE

Due due

Eat In

Eat in eat in

BALANCE DUE

Balance Due Balance due balance due

FEE

Fee fee

NEWBAL

NewBal newbal

NEW BALANCE

New Balance new balance

FS BAL DUE

PAYMENT

Payment payment

PURCHASE

Purchase purchase

SALE

Sale sale

ORDER TOTAL

Order Total order total

SALE AMT

Sale Amt sale amt

SALE AMOUNT

Sale Amount sale amount

Total

total TOTAL

SALE TOTAL

Sale Total sale total

TOTAL AMOUNT

Total Amount Total amount total amount

TOTAL AMT

Total Amt total amt

TOTL.

Totl. totl.

TOTL

Totl totl

TOTAL AMOUNT DUE

Total Amount Due Total amount due total amount due

TOTAL AMT. DUE

Total Amt. Due Total amt. due total amt. due

TTL

Ttl ttl

TOTAL AMT DUE

Total Amt Due Total amt due total amt due

*TTL

*Ttl *ttl

TTL.

Ttl. ttl.

TOTAL CHARGED

Total Charged Total charged total charged

TTL.

Ttl. ttl.

TOTAL FEE

Total Fee Total fee total fee

TOTAL PURCHASE

Total Purchase total purchase

TOTAL SALE

Total Sale Total sale total sale

TOTAL DUE

Total Due Total due total due

TRANSACTION TOTAL AMOUNT

Transaction Total Amount Transaction total amount Transaction total amount

When any representation is seen multiple times the last representation is one to base the logic on When a value falls below a dashed line and no other text is on that raster row, that value is the total

The language that represents the total may be followed by a min of three spaces (ie Total $1.25),will be followed immediately by a series of at least two dots ”..” (i.e. Total..$1.25), will be followed by one space and then a series of at least two dots (i.e. Total ..$1.25), or by a colon and then a min of three spaces (i.e. Total: $1.25)

The language that represents the total may be preceded by at least two spaces (i.e. Tax $1.25 Total $34.50), or by at least one asterisk (i.e. *Total $34.50), or by a minimum of one asterisk followed by one space (i.e. * Total $34.50)

The Enable Total option allows you to specify a total in several common formats. You can also specify preceeding characters to ignore. That will allow you to ignore any other text on the line and only look for the specified total. You can also specify Greater Than or Less Than your specified total to print graphics for specific customers. In this example, you can print a special coupon for those who spend more than the specified amount and another to those customers that spend over the specified amount.

Receipt Value Formats

The following chart shows information about the acceptable Enable Total trigger formats.

To use Retail Conditional Graphics:

1. Open the ReceiptWare software application.

2. Click on the Retail Conditional Graphics tab.

3. Click on the Enable Total and/or Enable Time/Date button. Note: You must click on Enable Total and/or Enable Time/Date before you can

define a Retail Conditional Graphic.

4. Identify the graphics that you want to print. You may want graphics for the holidays, one for a local sports team or school, or special ones to reward loyal customers. If you have these graphics but they are not in an LGO format, then ReceiptWare’s Bitmap Conversion Tool can be used to translate the files. To open the conversion tool, proceed to the Tool drop-down menu and choose the Bitmap Conversion Tool. Please see the section called ReceiptWare Bitmap Conversion Tool for detailed instructions on how to use it.

5. The ReceiptWare utility supports 112 separate “Retail Conditional Graphics Trigger sets.” Select a trigger number by scrolling through the Trigger Index located on the top left side of your screen directly above Graphic File.

6. Choose "Enable Time" and/or "Enable Date" and specify the associated trigger string. Then, specify the graphic that you want printed based upon the associated trigger string. In the field labeled Graphic File, you can either type in the full pathname to the LGO file or click on ”…” the button to the right of the text box to specify it through Windows® Explorer. Once you have selected the LGO file, a smaller version of it appears on the screen that looks different than when it is actually printed.

7. Once you have finished specifying your Retail Conditional Graphics Trigger set, move to the next one, if you desire another. To scroll to the next set, use the > button. To go back to a previously defined set use the < button.

8. Repeat steps 4–6 to define all the Retail Conditional Graphics that you want to include.

Retail Conditional Graphics Guidelines

• Make sure that you choose trigger strings that will not appear in other parts of the receipt or the printer will print the Retail Conditional Graphic at an undesired location.

• To disable Retail Conditional Graphics, click on the check box of any trigger. To disable other Retail Conditional Graphics, scroll to the next set, use the > button. To go back to a previously defined set use the < button.

Conditional Surround Graphics

Many retailers use the receipt to convey to their customers the money that they saved or the loyalty points that they have earned. Given the limitations of the POS application, the messages that the retailers intended to “call out” get lost within the receipt. The Conditional Surround Graphic feature of ReceiptWare gives you the ability to replace your current method of highlighting with surround graphic shapes and color. For example, if your current application uses asterisks to emphasize savings, you can instruct the printer to remove those asterisks, surround the savings with a freehand ellipse, and print the surrounded text in color.

Before:

*********************

** Total Savings $ 15.32 **

*********************

After:

Total Savings $ 15.32

Using the Conditional Surround Graphics Tool

As with every other ReceiptWare tool, we recommend having a sample receipt present with you when creating Receipt Formats. When specifying “triggers,” we advocate avoiding the use of numbers as well as text that could appear elsewhere in your receipt. Try to choose a trigger that is unique and will be printed only on specific transactions. This will reduce the chance of printing a graphic, be it conditional or surround, in an undesired place on the receipt.

1. Open the ReceiptWare software application.

2. Click on the Conditional Surround Graphics tab.

3. After clicking on the tab, a secondary window will appear on the right-hand side of your screen called Conditional Surround Graphic Sample. This window will serve as a guide by visually displaying the changes that you make to the parameters as they occur.

4. Assign the trigger number by using the toggle buttons (< or >) located underneath Current Trigger, which is on the top left-hand side of your main screen. Use the default number, which is 16, or advance for multiple triggers. Use the > button to move to the next trigger or the < button to go back.

5. Identify your trigger string, and type it into the Trigger String box. As mentioned above, we advocate avoiding the use of numbers as well as text that could appear elsewhere in your receipt.

6. Choose the shape that you want to be represented as the Surround Graphic from the Surround Graphic Type box. Your choices include: rectangle, oval, ellipse, or freehand ellipse.

7. Choose the color of the Conditional Surround Graphic that is to be printed on the receipt. Your choices include color or black.

8. Now that you have determined the Conditional Surround Graphic shape and color, you need to determine its size.

Change all the parameters for the Conditional Surround Graphic row. Please note that as you alter the values in these boxes, the changes will be made dynamically in the Conditional Surround Graphic Sample window. The parameters are as follows:

a. Start char – This parameter, measured in character columns, specifies where the left edge of the Conditional

Surround Graphic will print relative to the left edge of the receipt. The default value for this parameter is 0 character columns. To move the Conditional Surround Graphic to the right, increase the value within the Start char field.

b. Width in chars – This parameter, also measured in character columns, determines the width of the Conditional

Surround Graphic. The default value for this parameter is 1. To increase the width of the graphic, increase the value within the Width in chars field.

c. Height in chars – This parameter, measured in characters or lines, represents the vertical height of the

Conditional Surround Graphic. The default value for this parameter is 3. To increase the height of the Conditional Surround Graphic, simply increase the value within the Height in chars field.

9. After identifying the specifics of the Conditional Surround Graphic, identify where the data within your shape will be positioned on the receipt. To do this, you must change the parameters for the Data Surround Area row, which is located directly underneath the Conditional Surround Graphic row. Please note that as you alter the values within these boxes, the changes will be made dynamically in the Conditional Surround Graphic Sample window. The parameters are as follows:

a. Start char – This parameter, measured in character columns, represents the position of the first character of text to

be surrounded in relation to the left edge of the receipt. The default value for this parameter is 0 character columns. To move the Data Surround Area to the right, simply increase the value within the Start char field.

b. Width in chars – This parameter, also measured in character columns, determines the width of the text that

you wish to surround. The default value for this parameter is 15. To increase the amount of text to be surrounded, increase the value within the Width in chars field. For example, if you want to surround the words “YOU SAVED,” you would enter 9 as a value for Width in chars, because it contains 9 characters.

c. Height in chars – This parameter, measured in characters or lines, represents the vertical height of the text to be

surrounded. The default value for this parameter is 3. To increase the height of the Data Surround Area, simply increase the value within the Height in chars field.

10. Identify the Mode. Choosing a Mode will determine how the Conditional Surround Graphic shape is positioned with

respect to the lines above and below the shape. Options include:

a. Mode 1: Pre-surround line, surround line(s) – Circles the data surround area line and the line immediately above

that data.

b. Mode 2: Pre-surround line, surr line(s), post-surr line – Circles the data

surround area line, the line immediately above that data, and the line immediately below the data.

c. Mode 3: Surround line(s), Post surround line – Circles the data surround

area line and the line immediately below that data.

d. Mode 4: Surround line(s) – Surrounds the data surround area line only and

provides a blank line above and below that data, enabling you to add a space to your receipt above and below the data.

These are examples of modes 1–4:

Mode Before Replace Non-Replace Valid Trigger

Mode Mode Types

text text

********

YOU SAVED

text text text text

********

YOU SAVED

********

text text text text

YOU SAVED

********

text text text text

YOU SAVED

text text

YOU SAVED

text text

YOU SAVED

text text

YOU SAVED

text text

YOU SAVED

text text

********

YOU SAVED

text text

********

YOU SAVED

********

text text

YOU SAVED

********

text text

YOU SAVED

text text

1, 4

2, 3

Note: Mode selection will dictate which trigger types you can select.

11. Identify your trigger type:

a. Trigger Type – Tells the printer where the trigger string is located.

1. “Trigger is on line above line(s) to surround” – Instructs the printer that the trigger string in located one line above the line to be circled.

2. “Trigger is on first line to surround” – Instructs the printer that the trigger string is located on the first line to be surrounded.

3. “Trigger is char. attribute for surrounded text” – Instructs the printer not to trigger on text but to trigger on a character attribute such as bold, italics, etc.

4. “Trigger types 1 and 2 combined(Aux Trigger)” – Instructs the printer that the trigger string is located one line above the line to be circled as well as on the first line to be circled. Combines trigger types 1 and 2. When this trigger type is selected, a box will appear entitled Aux Trigger String. Within this box, you can enter an auxiliary trigger if you wish.

12. Choose the Behavior of the line that contains the trigger. a. Behavior – Instructs the printer on what to do to the line that contains the

trigger string.

i. Graphic replaces trigger line – Surround Graphic replaces the line

containing the text trigger.

ii. Graphic does not replace trigger line – Surround Graphic does not replace

the line containing the text trigger.

13. Choose whether or not you wish to have the surrounded text contained within

the Data Surround Area printed in color or in black. To do this, simply select the appropriate radio button located in the Surround Text Color section.

Legacy Color Triggers

Most POS applications do not support two-color thermal printing, while many POS printers are fully capable of doing so. The cost of changing the application to support this feature has precluded the majority of retail end users from doing so, and therefore has kept them printing in monochrome. The Legacy Color Trigger feature of TPG’s ReceiptWare gives you the ability to print an entire line in color when it recognizes a user-defined text string sent down from the POS application. This feature is similar to Text Attribute Substitution in that black text can be made to print in color. The text is colorized not by attribute (bold, italics) but by its content. For example, if your application uses the symbol @ to indicate price per item, you can instruct the printer to print any line that contains the @ symbol in color and bold.

Before: 1 @ $1.29/lb After: 1 @ $1.29/lb The software supports up to 63 different legacy color triggers.

Using the Legacy Color Tool

1. Open the ReceiptWare software application.

2. Click on Other Triggers tab.

3. Assign the trigger number by using the toggle Current

Trigger buttons (< or >) located underneath the Legacy Color Triggers section, which is on the top right-hand side of your

main screen. Use the default number, which is 192, or advance for multiple triggers.

4. Type a trigger string into the field labeled Enter trigger string. This is the

string that the printer will search for to trigger the color print command. It is case and space sensitive, can be 1 to 23 characters long, and can only be from the ASCII character set. Once you have finished, move to the next trigger, if you desire another. To scroll up to the next trigger, use the Current Trigger > button. To go back to a previously defined trigger, use the < button.

5. Repeat step 4 to define all the Legacy Color Triggers that you want to include.

Legacy Color Trigger Guidelines

• Attempting to trigger off a text string already specified as a trigger in other tools will lead to unknown results.

• Make sure that you choose trigger strings that will not appear in other parts of the receipt or the printer may print the Legacy Color Trigger at an undesired location.

• To disable Legacy Color Trigger, remove any trigger string from the Enter Trigger String field.

Logo Suspension

As mentioned in the Legacy Functionality portion of this guide, Legacy Graphics (Top Logo, Bottom Logo, Watermarks, and Margin Messages) included within your Receipt Format (AXI file), will be printed on every receipt that is generated. However, you may wish to print these graphics on every transaction receipt, but not on the Credit Authorization Slips that are sometimes subsequently printed. The Logo Suspension feature of ReceiptWare, gives you the ability to suppress graphics on certain types of receipts such as credit authorization slips, warranty receipts, or returns.

Using Logo Suspension Triggers

As with every other ReceiptWare tool, we recommend having a sample receipt present with you when creating Receipt Formats. When specifying “triggers,” we advocate avoiding the use of numbers as well as text that could appear elsewhere on your receipt. Try to choose a trigger that is unique and will be printed only on specific transactions. This will reduce the chance of suspending a Legacy Graphic or other graphics when it was not intended.

1. Open the ReceiptWare software application.

2. Click on Other Triggers tab.

3. Assign the trigger number by using the toggle buttons (< or >) located underneath

the Logo Suspension Triggers section, which is on the top left-hand side of your main screen.

4. Type a trigger string into the field labeled Enter trigger string. This is the string

that the printer will search for in order to suppress the Legacy Graphics that you specify. It is case and space sensitive, can be 1 to 23 characters long, and can only be from the ASCII character set.

5. Identify the Behavior of your trigger string. Choosing its Behavior will

determine if the trigger string will be printed on the receipt. Options include: a. “Print trigger string” – Instructs the printer to print the trigger string. b. “Do not print trigger string” – Instructs the printer not to print the trigger

string.

6. After you have chosen how the trigger string will behave, the next step is to choose the Legacy Graphic(s) that you

wish to pause. To do this, check the boxes next to the appropriate graphic within the section called Items to suspend.

Options include: a. Top Logo b. Bottom Logo c. Margin Message d. Watermark

7. Choose when the graphics are suspended. By default, the printer will immediately turn off the Legacy Graphic(s) that you specified in step 6 when it sees the associated trigger string(s). However, if you wish to keep printing these graphics until the next receipt is about to be printed, check the box next to option Do not suspend until after next knife cut. Choosing this option will instruct the printer to keep printing all of the Legacy Graphics until the next knife cut or until the current receipt is finished printing.

8. Define how long the printer should suspend the particular Legacy Graphic(s) that you specified in the Legacy Graphics section. This parameter is measured in terms of the number of knife cuts. Enter a value in the field next to the option called Enter the number of knife cuts to suspend the selected items for. The allowed range for possible values is 0 to 64 knife cuts. This is useful if your application prints multiple receipts for things like rebates, credit authorization slips, merchant/customer copies, etc.

9. Once you have finished, move to the next one, if you desire another. To scroll up to the next trigger use the > button. To go back to a previously defined trigger use the < button.

Logo Suspension Trigger Guidelines

• Attempting to trigger off a text string already specified as a trigger in the other tools will lead to unknown results.

• Make sure that you choose trigger strings that will not appear in other parts of the receipt or the printer will print the Legacy Graphic at an undesired location.

• To disable Logo Suspension Triggers, remove any trigger string from the user entry field.

User Additions

The User Additions feature of ReceiptWare gives you access to printer functions that are not currently automated by ReceiptWare. It is an advanced tool that allows you to manually change the behavior of the printer. Unless you are very familiar with HEX command sets and printer firmware, we do not suggest that you use this feature.

Using the User Additions Tool

1. Open the ReceiptWare software application.

2. Click on User Additions tab.

3. Enter command sets into the field called User Additions to the Receipt Format File.

Print Sample

After you have created your Receipt Format file, you will want to see how all of your graphics and triggers will look on a printed receipt. ReceiptWare’s Print Sample feature gives you the ability to do so. This function allows you to “print preview” the Legacy Graphics, Text Attribute Substitutions, Retail Conditional Graphics, Conditional Surround Graphics, Legacy Color Triggers, Logo Suppression Triggers, and User Additions that you specified. With a sample of the graphics, triggers, and instructions in your hand, you can go back into the AXI file and make adjustments before saving the final copy and deploying it.

Using the Print Sample Tool

1. Open the ReceiptWare software application.

2. Click on the Print Sample tab.

3. Click on the Save AXI button if you have not already saved it.

4. Assuming that you have a POS printer attached to your PC and a copy of the

POS Download Utility installed, click on the Download to local Printer button. The POS Download Utility will execute. You can follow the progress by reading the messages in the status window. When the download is complete, the POS Download Utility will close. If there was no error downloading the file to the printer, you will receive no further messages. If there was an error, you will see a message box that indicates the location of the status file that provides further information on the error.

Note: Depending upon the file size that is being downloaded to the printer, a one-

minute delay can be expected after the POS Download Utility launches. Download progress can be monitored within the utility’s Status window.

5. Click on the Print Sample Receipt button located at the bottom of the screen. A sample receipt will print.

To print a sample, a TPG printer must first be connected to and communicating with the PC on which you

are operating. Please make sure that your printer’s communication settings are configured to operate with ReceiptWare’s POS Download Utility. We also recommend optimizing your printers logo storage space by reallocating the printers memory. Please consult the relative printer User Guide to learn how to change a printer’s communication and memory configurations.

Make Download Package

TPG’s ReceiptWare gives you the ability to create Receipt Format files (AXI) that contain triggers, graphics (LGO files), and instruction sets, which can be saved, edited, and downloaded to numerous printers and computers. To share an AXI or Receipt Format file with other computers or printers, creating a Download Package is necessary. A Download Package contains all of the files that are necessary to be sent to the printer to produce the desired Receipt Format. The heart of this package is the Receipt Format file (AXI). This file contains data and instruction sets needed to execute the Receipt Format that you specified. The rest of the package contains all of the logo files that you specified to be included on your receipts. A download package is path-independent, which means that regardless of where the logos are located on your PC, you can safely move the entire Download Package to any directory on any other computer and download it to the printer.

Note: The Receipt Format file (AXI) that is copied to the output directory when making a Download Package has a different

format than “native” (AXI) Receipt Format files. It is meant to be processed by the POS Download Utility on another computer and therefore should never be opened with ReceiptWare.

Using the Make Download Package Tool

1. Open the ReceiptWare software application.

2. Click on the Make Download Package tab.

3. If you already have a Receipt Format file (AXI), then select Open from the ReceiptWare menu and open the file. Make any desired changes, and then save the file. You can do this by either selecting File>Save or by clicking on the Save

AXI File button located at the top of your screen. If you do not have a receipt file, you can create a new one by selecting File>New from the file menu.

4. Select a directory where the download package will be saved. To do this, click on the Select Download Directory button in the middle of your screen. This will prompt the window Select A Directory for Logos and AXI File to appear. You can either type in the full pathname to the directory file in the field entitled Download Folder or specify it through Windows® Explorer. Once you have the download folder specified, click on the Save button at the bottom of the Select A Directory for Logos and AXI File window.

5. Click on the button Generate Output Files. If there were no errors creating a download package, you will receive the following message: “You can now move all the files located in: YOUR SPECIFIED DIRECTORY/THE NAME OF YOUR AXI FILE to another PC.”

When moving a download package, make sure that the AXI and LGO files remain in the same folder. Moving,

deleting or altering file names will effect the AXI files that reference LGO graphics.

Other Tools

While ReceiptWare makes it simple for you to turn your receipts into customer retention tools that you control, its additional tool set makes it even easier.

Using the Other Tools

1. To access these tools, click on the Tools drop-down menu located on the main menu bar of the main

ReceiptWare window.

Tools include:

a. Bitmap Conversion Tool – Tool that converts all of the graphics that you wish

to use fromBMP files to LGO files.

b. ReceiptWare Download Utility – Utility used to download a specified AXI

file to the attached printer(s).

c. Diagnostics – Tool that instructs the attached printer to print out detailed

instructions on what is currently loaded on the printer (AXI file), as well as a current hardware diagnostics. Options include:

i) Trigger Data – Details the current trigger strings that are resident on the printer.

Information includes:

• Main – Actual trigger string loaded

• Logo Mode – Type of trigger loaded

– Conditional graphic – Conditional surround graphic – Legacy colorization – Logo suspension

• Logo ID – Assigned logo number

• Justification – Left, right, or center

• Replace – Details whether specified graphic will replace the associated trigger string

– ON – OFF

• Red Text – Details whether the trigger string turns on the print color command

– ON – OFF

• Triggers Active – Informs the number of active triggers

• Slots Open – Details the number triggers still available

Legacy Settings

Legacy settings inform the user of the settings of the active legacy settings (Legacy Graphics and Text Attribute Switching). Information includes:

1. Precut Logo – Indicates whether a Top Logo is specified.

i) Active ii) Disabled

a. Dot rows before logo – Margin specified above the Top Logo b. Dot rows after logo – Margin specified below the Top Logo

2. Post Cut Logo – Indicates whether a Bottom Logo is specified.

i) Active ii) Disabled

a. Dot rows before logo – Margin specified above the Bottom Logo b. Dot rows after logo – Margin specified below the Bottom Logo

3. Side Graphics – Indicates the print settings for Margin Messages.

i) Alternating ii) Both sides iii) Right margin only iv) Left margin only

a. Start Delay – Indicates when the Margin Messages will start to print in dot rows relative to the start of the

print data

b. Repeat spacing – Indicates the spacing in dot rows between Margin Messages

4. Watermark Graphics – Indicates whether a Watermark is specified.

a. Repeat spacing – Indicates the spacing in dot rows between Watermark graphics

5. Attribute Substitution #1 – Indicates whether the first set of text attributes is set to be switched.

i) Active ii) Disabled

a. Application Attribute Combination – Indicates the text attribute that is set to be switched b. Replaced with – Indicates the text attribute that will replace the “Application Attribute Combination”

6. Attribute Substitution #2 – Indicates whether the second set of text attributes is set to be switched.

i) Active ii) Disabled

i) Available Logo Information – ii) Configuration Page –

c. Comm Settings – Allows you to specify or change the communication parameters d. Paper Type Settings – Permits you to specify the paper type on which you will be printing. Options include: Type

0. – P310 Monochrome, Type 1. – P310RB, Type 4. – P320BB, Type 5. – P320RB, M770B, No Change

Frequently Asked Questions

What does ReceiptWare do?

ReceiptWare is an “application independent” software tool for Windows® that allows POS printers to print customized Receipt Formats, graphics, and promotions based on individual customer transactions.

What can I do to my receipt using ReceiptWare software?

TPG’s ReceiptWare changes the way you use and think about your receipts. Top Logos, Margin Messages, Watermarks, and Bottom Logos can all be added to enhance corporate image, while features such as Surround Graphics, Text Attribute Substitution, and Conditional Graphics allow you to present customized receipts targeted at specific customers. Individualizing each receipt is simple with ReceiptWare’s numerous triggers that allow you to call attention to special savings, rewards, and promotions in either monochrome or color. Using your imagination, you can create the look of receipts you have always wanted.

What is an AXI file?

An AXI or Receipt Format file contain the triggers, graphics (LGO files), and instruction sets that you can specify in the ReceiptWare software. They can be saved, edited, and downloaded to numerous printers and computers.

What printers currently have ReceiptWare functionality?

At the present time, ReceiptWare works only on TPG’s A795, A760, A776 and B780 printers with ColorPOS technology.

What operating systems does ReceiptWare currently work with?

ReceiptWare currently operates on Windows® 2000 and XP.

How do I obtain a copy of ReceiptWare?

To purchase a copy of this software, contact a TPG sales representative at: Transaction Printer Group (TPG)

Phone: 800 732 8950 Email: sales@TPGprinters.com

How do I register my copy of ReceiptWare?

You can use the enclosed registration card or register online at the end of the installation process or at a later date. Follow the on-screen instructions to register at the end of the installation process.

How do I register online at a later date?

1. Proceed to www.ReceiptWare.com and Click on the Registration tab.

2. Enter in the contact and installation information as prompted on the screen.

3. Click on the register button located the bottom right of the screen.

4. When all the fields are answered completely and correctly, your registration will be complete.

5. If the information entered is not complete or correct, you will be prompted to complete and or correct the field that is indicated by a red highlight.

How do I receive technical support?

Before contacting the Technical Support Center, you must have the following information readily available:

• Your name and the product’s serial number.

• Information about your computer: processor type, speed, amount of RAM installed, and available hard-disk space.

• Product name and version level. To see this, click Help>About, which will display the product and version information.

• Other applications that you are using in conjunction with ReceiptWare.

• Any specific error messages or codes that were displayed.

• A description of what you were doing when the error occurred. Try to recreate the error before contacting the technical support center.

• Once you have received this information, contact the Help Desk at:

ReceiptWare Tech Support

Phone: 877 209 0156 Email: support@TPGprinters.com

What are the ReceiptWare technical support hours?

Currently, live TPG ReceiptWare technical support hours are 8:00 a.m. to 5:00 p.m. EST Monday through Friday.

Is training available for ReceiptWare?

ReceiptWare’s concise and easy to understand manual should be all that you need to start creating dynamic receipts and promotions. However, if you need something clarified or explained in greater detail, please feel free to contact us at any time at the number listed above.

Customer Service and Technical Support

You can contact technical support for ReceiptWare by telephone, or email.

Information Required Before You Contact Technical Support

Before contacting the Technical Support Center, you must have the following information readily available:

• Your name and product ID (located on the label affixed to the product packaging).

• Information about your computer: processor type, speed, amount of RAM installed, and available hard-disk space.

• Product name and version level. To see this, click Help>About, which will display the product and version information.

• Other applications that you are using in conjunction with ReceiptWare.

• Any specific error messages or codes that were displayed.

• A description of what you were doing when the error occurred. Try to recreate the error before contacting the technical support center.

If you do not have this information available, you may experience a delay in obtaining technical support.

Email Support

If you need help on a non-emergency basis, please take advantage of this service. For questions about or support for ReceiptWare, send your email to:

support@TPGprinters.com

Be sure to include in your email all of the information shown in “Information required before you contact Technical Support” (above). Emails without this information might not receive a complete response.

Telephone Support

If you need help immediately and email support is insufficient, please contact us at our toll free number: ReceiptWare Support/Help Desk: Phone: 877 209 0156 As previously mentioned, please be sure to have all of the information shown in “Information required before you contact

Technical Support.”

Online Support

Online support can be reached at http://www.ReceiptWare.com. Rollover the Support tab and choose Contact Us from the drop-down menu.

Glossary of Terms

AXI

Proprietary file type created by ReceiptWare that contains graphics, instructions, and settings, which can be downloaded to a ReceiptWare capable printer.

Baud Rate

A variable unit of data transmission speed (as one bit per second). Set or change the POS printers baud rate to change the printing speed.

Bitmap

An array of binary data representing a bitmapped image or display. The use of pixels (any of the small discrete elements that together constitute an image, as on a television screen) to produce an image.

BMP

Bitmap file format.

Bottom Logo

A bottom logo is a user-defined graphic that prints at the end of the receipt.

Retail Conditional Graphics

ReceiptWare allows you to trigger the printing of a Retail Conditional Graphic in place of or including a predefined trigger string.

Legacy Graphics

The ability to print Top Logos, Watermarks, Margin Messages, and Bottom Logos without changing your POS application.

LGO

ReceiptWare’s Bitmap Conversion Tool converts BMP files to LGO files. ReceiptWare will only support LGO files.

Margin Message

Margin Messages are user-defined graphics that print along the margins of a printed receipt at locations that you specify.

Receipt Format

All of the compiled elements of a receipt that make an AXI file format, which the POS printer recognizes and prints.

Map or Re-Map

Convert multiple colors in an existing BMP file to two colors in order to send to the printer. Use the “Bitmap Conversion Tool” to do this.

Surround Graphics

The ability to substitute current methods of highlighting with “surround” graphic shapes and a color.

Text Attribute Switching

Lets you select current attributes and substitute them with other attributes – most likely including color.

Top Logo

A Top Logo is a user-defined graphic that prints at the top of the receipt before any other data is printed.

Trigger

A trigger consists of predefined text string(s) that cause user-defined highlights or graphics to print.

Watermark

Watermarks are user-defined graphics that print behind the receipt data in the receipt to help reduce the occurrence of receipt fraud.

This page is intentionally left blank

CognitiveTPG A776 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual