CognitiveTPG 0481401 Users Manual

WiFi Version:
M320-Y010-100

Bluetooth Version:
M320-B010-100

i

Copyright Information

Copyright © 2014, CognitiveTPG, Inc.

CognitiveTPG™ is a trademark of CognitiveTPG, LLC. Microsoft® and

Windows™ are trademarks of Microsoft Corporation. Other product and

corporate names used in this document may be trademarks or registered
trademarks of other companies, and are used only for explanation and to their
owner’s benefit, without intent to infringe.

All information in this document is subject to change without notice, and does
not represent a commitment on the part of CognitiveTPG. No part of this
document may be reproduced for any reason or in any form, including electronic
storage and retrieval, without the expressed written permission of
CognitiveTPG. All program listings in this document are copyrighted and are the
property of CognitiveTPG and are provided without warranty.

To contact CognitiveTPG,
Write, email, or call:

CognitiveTPG, LLC.
950 Danby Road
Suite 200
Ithaca, NY 14850

E-Mail: [e-mail]
Telephone: [phone]
Direct: 607.274.2500 ext 4
Fax: [phone]

v

Agency Compliance and Approvals

CE CLASS B
EN 55022:2006 +A1:2007
EN 55024:1998+A1:2001+A2:2003
EN 61000-4 SERIES REQULATIONS

FCC CFR Title 47 Part 15 Subpart B:2011 Class B

ICES-003 Issue 4:2004 Class B

AS/NZS CISPR22---ITE
AS/NZS 4268-----RF(WIFI & BT)
Following standards for SAR( WIFI)

Radio communications (Electromagnetic Radiation — Human
Exposure) Standard 2003 Amendment 2011
IEC 62209-2

Wichtige Sicherheits-Hinweise

1. Bitte lesen Sie diese Hinweis sorgfältig durch.

2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.

3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine
Flüssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur
Reinigung.

4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht
zugänglich sein.

5. Das Gerät ist vor Feuchtigkeit zu schűtzen.

6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder
Fallen könnte Beschädigungen hervorrufen.

7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.

8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃ betrieben
werden.

Battery safety warning:
DO NOT throw the battery in fire.
DO NOT short circuit the contacts.
DO NOT disassemble the battery.
DO NOT throw the battery in municipal waste.

v

The symbol of the crossed out wheeled bin indicates that the battery should not be
placed in municipal waste.

Class B:

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

-Consult the dealer or an experienced radio/ TV technician for help.

CAUTION:
Any changes or modifications not expressly approved by the grantee of this device

could void the user's authority to operate the equipment.

RF exposure warning (WiFi)

This equipment must be installed and operated in accordance with provided
instructions and must not be co-located or operating in conjunction with any other
antenna or transmitter. End-users and installers must be providing with antenna
installation instructions and transmitter operating conditions for satisfying RF
exposure compliance.

SAR Value: 0.023 W/kg

RF exposure warning (For Bluetooth)

v

The equipment complies with FCC RF exposure limits set forth for an uncontrolled
environment.
The equipment must not be co-located or operating in conjunction with any other
antenna or transmitter.

Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.

Operation is subject to the following two conditions: (1) this device may not cause

interference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device.

Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada
(IC) radio frequency exposure limits. The Wireless Device should be used in such
a manner such that the potential for human contact during normal operation is
minimized.

This device has been evaluated for and shown compliant with the IC Specific Absorption

Rate (“SAR”) limits when installed in specific host products operated in portable

exposure conditions. (For WiFi)

This device has also been evaluated and shown compliant with the IC RF Exposure limits

under portable exposure conditions. (antennas are less than 20 cm of a person's body).

(For Bluetooth)

Canada, avis de l'Industry Canada (IC)

Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003
et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne
doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence,
notamment les interférences qui peuvent affecter son fonctionnement.

Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil sans fil est inférieure à la limite
d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez l’appareil
sans fil de façon à minimiser les contacts humains lors du fonctionnement normal.

v

Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption

Rate – Taux d'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes

spécifiques opérant dans des conditions d’utilisation mobile. (Pour le Wi-Fi)

Ce périphérique a également été évalué et démontré conforme aux limites d'exposition

radio-fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes

sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth)

NCC 警語:

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大

功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二條)

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，

並改善至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科

學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法第十四條)

Contents

1. Introduction .................................................. 1

1.1 Product Introduction .......................................................................................... 1

1.2 Product Features .............................................................................................. 2

1.2.1 Printer Standard Features ......................................................................... 2

1.2.2 Printer Optional Features .......................................................................... 3

1.3 General Specifications ...................................................................................... 3

1.4 Print Specifications ........................................................................................... 4

1.5 Media Specifications ......................................................................................... 4

2. Operations Overview ............................................ 5

2.1 Unpacking and Inspection ................................................................................. 5

2.2 Printer Overview .................................................................................................. 6

2.2.1 Front View ..................................................................................................... 6

2.2.2 Interior View .................................................................................................. 7

2.2.3 Rear View ...................................................................................................... 8

2.3 Operator control ................................................................................................ 9

2.3.1 LED Indication and Keys ............................................................................... 9

3. Setup ..................................................... 11

3.1 Install the Battery ............................................................................................ 11

3.2 Charge the Battery .......................................................................................... 12

3.2.1 Charge the Battery ...................................................................................... 12

3.2.2 Charge by Charger Station (Optional) ...................................................... 13

3.2.3 Charge by Vehicle Power Adaptor (Optional) ........................................... 14

3.3 Communicate ................................ ................................................................. 15

3.3.1 Connecting with the Communication Cable .............................................. 15

3.3.2 Connecting with Bluetooth (Optional) ...................................................... 16

3.4 Loading the Media .......................................................................................... 17

4. Accessories ................................................. 19

4.1 Install the Belt Clip .......................................................................................... 19

4.2 Install the IP54-rated environmental case with shoulder strap (Optional) . . . . . . 20

5. Power-on Utilities ............................................. 21

5.1 Media Sensor Calibration ................................................................................... 21

5.2 Self-test and Dump Mode ............................................................................... 22

5.3 Printer Initialization ......................................................................................... 25

6. Diagnostic Tool ............................................... 26

6.1 Start the Diagnostic Tool .................................................................................... 26

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6.2 Printer Function .............................................................................................. 27

6.3 Calibrating Media Sensor by Diagnostic Tool ...................................................... 28

6.3.1 Auto Calibration ...................................................................................... 28

6.4 Setting Wi-Fi by Diagnostic Tool (Optional) ...................................................... 29

6.5 Setting Bluetooth by Diagnostic Tool (Optional) ................................................ 30

7. Troubleshooting .............................................. 31

7.1 Common Problems ......................................................................................... 31

8. Maintenance ................................................ 33

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1. Introduction

1.1

Product Introduction

Thank you very much for purchasing CognitiveTPG bar code printer.

Enjoy CognitiveTPG’s reputation for cost-efficient, high durability printers with the M3
economical printer. The M3 is a comfortable, light-weight printer capable of working
with any mobile printing application where you need quick, simple receipts/labels on
demand.
Our M3 is designed for a rough life, inside the IP54-rated protective case to resist dust
and water and with its rubber over-mold design prepared to take up to a five foot fall
and keep printing.
These small and light printers can be worn comfortably for a full shift, without interfering
with the user’s tasks. Use USB, or optional Bluetooth, 802.11 b/g/n Wireless or Serial
to connect to a mobile computer or even a smart phone and produce clear
easy-to-read receipts hour after hour.

This document provides an easy reference for operating the M3.
The online version of the Programmer's manual, or more information can be
downloaded from service and support web site as an Adobe



AcrobatReader file.

To print label formats, please refer to the instructions provided with your labeling
software; if you need to write the custom programs, please refer to the programming
manual that can be found on the accessories CD-ROM or on CognitiveTPG’s website
at http://www.cognitivetpg.com.

− Applications



Direct store deliveries (DSD)



Field repair/installation



Mobile point of sale



Parking citations



Mobile ticketing



Onboard transportation ticketing



Utility billing/meter reading

1

2

Supported bar code

Supported image

1D bar code

2D bar code

BITMAP,
BMP,
PCX
(Max. 256 colors
graphics)

Code 39,
Code 93,
Code128UCC,
Code128 subsets
A,B,C, Codabar,
Interleaved 2 of 5,
EAN-8, EAN-13,
EAN-128,
UPC-A, UPC-E,
EAN and UPC 2(5)
digits add-on, MSI,
PLESSEY,
POSTNET,
China POST,
GS1 DataBar,

PDF-417,
Maxicode,
DataMatrix,
QR code,
Aztec,

1.2

Product standard feature

Direct thermal printing

Black mark reflective sensor

Head open sensor

3 operation buttons (On/off, feed, and cover-open)

2 color LED for printer status, 3 LEDs for battery status

USB 2.0 (full speed) interface

8 MB SDRAM memory

4 MB FLASH memory

Powerful 32 bit 200 MHz RISC processor

Eltron® and Zebra® emulation languages support

Internal 8 alpha-numeric bitmap fonts

Fonts and bar codes can be printed in any one of the four directions (0,
90,180, 270 degree)

Internal Monotype Imaging® true type font engine with one CG Triumvirate
Bold Condensed scalable font

Downloadable fonts from PC to printer memory

Downloadable firmware upgrades

Text, bar code, graphics/image printing (Please refer to the programming
manual for supporting code page)

Product Features

1.2.1 Printer Standard Features

The printer offers the following standard features.

3

1.2.2 Printer Optional Features

User

options

Factory
options

Product option feature

802.11 b/g/n wireless

○

Bluetooth 2.0

○

CPCL emulation (with Bluetooth)

○

Black mark sensor position
(left / right / center)

○

Charge station 1 cell
(with changeable power connector)

○

Vehicle power adapter

○

IP54-rated environmental case with shoulder
strap

○

USB to RS-232 cable

○

USB cable

○

Li-ion battery

○

General Specifications

Physical dimensions

116 mm (W) x 148 mm (H) x 70 mm (D)

Enclosure

Plastic enclosure with rubber over-mold construction

Weight

550 g (1.21 lb)

Electrical

DC 7.4V/ 2500 mA/ h rechargeable battery

Environmental
condition

Operation: -10 ~ 50˚C (14 ~ 122˚F), 10 ~ 90% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10 ~ 90% non-condensing

The printer offers the following optional features.

1.3

General Specifications

4

1.4

Print Specifications

M3

Print head resolution

203 dots/inch (8 dots/mm)

Printing method

Direct thermal

Dot size
(width x length)

0.125 x 0.125 mm
(1 mm = 8 dots)

Print speed
(inches per second)

2, 3, 4 ips selectable

Up to 4 ips

Max. print width

72 mm (2.83”)

Max. print length

2286 mm (90”)

Printout bias

Vertical: 1 mm max.

Horizontal: 1 mm max.

Media Specifications

M3

Media roll capacity

Receipt: 57 mm (2.25”) OD

Label: 55 mm (2.16”) OD

Media type

Receipt paper,

Bline receipt paper

(Black mark in printing side) &

Selected label

Media wound type

Printing face outside wound

Media width

Receipt: 2” ~ 3.15”

Label: 2” ~ 3.07”

Media thickness

Receipt: 0.0508 ~ 0.1016 mm (2 ~ 4 mil)

Label: Fasson standard label media up to

0.14 mm (5.5 mil)

Media height

Label: Min. 25.4 mm (1”)

Media core diameter

10.2 ~ 25.4 mm (0.4“ ~ 1“)

1.5

Print Specifications

Media Specifications

5

2. Operations Overview

2.1

Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the printer. Please retain
the packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

 One printer unit
 One Li-ion battery
 One Windows labeling software/Windows driver CD disk
 One quick installation guide
 One power adaptor
 One belt clip
 One USB Cable

If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.