CognitiveTPG 0481401 Users Manual

WiFi Version:
M320-Y010-100

Bluetooth Version:
M320-B010-100

i

Copyright Information

Copyright © 2014, CognitiveTPG, Inc.

CognitiveTPG™ is a trademark of CognitiveTPG, LLC. Microsoft® and

Windows™ are trademarks of Microsoft Corporation. Other product and

corporate names used in this document may be trademarks or registered
trademarks of other companies, and are used only for explanation and to their
owner’s benefit, without intent to infringe.

All information in this document is subject to change without notice, and does
not represent a commitment on the part of CognitiveTPG. No part of this
document may be reproduced for any reason or in any form, including electronic
storage and retrieval, without the expressed written permission of
CognitiveTPG. All program listings in this document are copyrighted and are the
property of CognitiveTPG and are provided without warranty.

To contact CognitiveTPG,
Write, email, or call:

CognitiveTPG, LLC.
950 Danby Road
Suite 200
Ithaca, NY 14850

E-Mail: [e-mail]
Telephone: [phone]
Direct: 607.274.2500 ext 4
Fax: [phone]

v

Agency Compliance and Approvals

CE CLASS B
EN 55022:2006 +A1:2007
EN 55024:1998+A1:2001+A2:2003
EN 61000-4 SERIES REQULATIONS

FCC CFR Title 47 Part 15 Subpart B:2011 Class B

ICES-003 Issue 4:2004 Class B

AS/NZS CISPR22---ITE
AS/NZS 4268-----RF(WIFI & BT)
Following standards for SAR( WIFI)

Radio communications (Electromagnetic Radiation — Human
Exposure) Standard 2003 Amendment 2011
IEC 62209-2

Wichtige Sicherheits-Hinweise

1. Bitte lesen Sie diese Hinweis sorgfältig durch.

2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.

3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine
Flüssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur
Reinigung.

4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht
zugänglich sein.

5. Das Gerät ist vor Feuchtigkeit zu schűtzen.

6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder
Fallen könnte Beschädigungen hervorrufen.

7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.

8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃ betrieben
werden.

Battery safety warning:
DO NOT throw the battery in fire.
DO NOT short circuit the contacts.
DO NOT disassemble the battery.
DO NOT throw the battery in municipal waste.

v

The symbol of the crossed out wheeled bin indicates that the battery should not be
placed in municipal waste.

Class B:

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

-Consult the dealer or an experienced radio/ TV technician for help.

CAUTION:
Any changes or modifications not expressly approved by the grantee of this device

could void the user's authority to operate the equipment.

RF exposure warning (WiFi)

This equipment must be installed and operated in accordance with provided
instructions and must not be co-located or operating in conjunction with any other
antenna or transmitter. End-users and installers must be providing with antenna
installation instructions and transmitter operating conditions for satisfying RF
exposure compliance.

SAR Value: 0.023 W/kg

RF exposure warning (For Bluetooth)

v

The equipment complies with FCC RF exposure limits set forth for an uncontrolled
environment.
The equipment must not be co-located or operating in conjunction with any other
antenna or transmitter.

Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.

Operation is subject to the following two conditions: (1) this device may not cause

interference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device.

Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada
(IC) radio frequency exposure limits. The Wireless Device should be used in such
a manner such that the potential for human contact during normal operation is
minimized.

This device has been evaluated for and shown compliant with the IC Specific Absorption

Rate (“SAR”) limits when installed in specific host products operated in portable

exposure conditions. (For WiFi)

This device has also been evaluated and shown compliant with the IC RF Exposure limits

under portable exposure conditions. (antennas are less than 20 cm of a person's body).

(For Bluetooth)

Canada, avis de l'Industry Canada (IC)

Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003
et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne
doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence,
notamment les interférences qui peuvent affecter son fonctionnement.

Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil sans fil est inférieure à la limite
d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez l’appareil
sans fil de façon à minimiser les contacts humains lors du fonctionnement normal.

v

Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption

Rate – Taux d'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes

spécifiques opérant dans des conditions d’utilisation mobile. (Pour le Wi-Fi)

Ce périphérique a également été évalué et démontré conforme aux limites d'exposition

radio-fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes

sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth)

NCC 警語:

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大

功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二條)

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，

並改善至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科

學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法第十四條)

Contents

1. Introduction .................................................. 1

1.1 Product Introduction .......................................................................................... 1

1.2 Product Features .............................................................................................. 2

1.2.1 Printer Standard Features ......................................................................... 2

1.2.2 Printer Optional Features .......................................................................... 3

1.3 General Specifications ...................................................................................... 3

1.4 Print Specifications ........................................................................................... 4

1.5 Media Specifications ......................................................................................... 4

2. Operations Overview ............................................ 5

2.1 Unpacking and Inspection ................................................................................. 5

2.2 Printer Overview .................................................................................................. 6

2.2.1 Front View ..................................................................................................... 6

2.2.2 Interior View .................................................................................................. 7

2.2.3 Rear View ...................................................................................................... 8

2.3 Operator control ................................................................................................ 9

2.3.1 LED Indication and Keys ............................................................................... 9

3. Setup ..................................................... 11

3.1 Install the Battery ............................................................................................ 11

3.2 Charge the Battery .......................................................................................... 12

3.2.1 Charge the Battery ...................................................................................... 12

3.2.2 Charge by Charger Station (Optional) ...................................................... 13

3.2.3 Charge by Vehicle Power Adaptor (Optional) ........................................... 14

3.3 Communicate ................................ ................................................................. 15

3.3.1 Connecting with the Communication Cable .............................................. 15

3.3.2 Connecting with Bluetooth (Optional) ...................................................... 16

3.4 Loading the Media .......................................................................................... 17

4. Accessories ................................................. 19

4.1 Install the Belt Clip .......................................................................................... 19

4.2 Install the IP54-rated environmental case with shoulder strap (Optional) . . . . . . 20

5. Power-on Utilities ............................................. 21

5.1 Media Sensor Calibration ................................................................................... 21

5.2 Self-test and Dump Mode ............................................................................... 22

5.3 Printer Initialization ......................................................................................... 25

6. Diagnostic Tool ............................................... 26

6.1 Start the Diagnostic Tool .................................................................................... 26

vi

6.2 Printer Function .............................................................................................. 27

6.3 Calibrating Media Sensor by Diagnostic Tool ...................................................... 28

6.3.1 Auto Calibration ...................................................................................... 28

6.4 Setting Wi-Fi by Diagnostic Tool (Optional) ...................................................... 29

6.5 Setting Bluetooth by Diagnostic Tool (Optional) ................................................ 30

7. Troubleshooting .............................................. 31

7.1 Common Problems ......................................................................................... 31

8. Maintenance ................................................ 33

vii

1. Introduction

1.1

Product Introduction

Thank you very much for purchasing CognitiveTPG bar code printer.

Enjoy CognitiveTPG’s reputation for cost-efficient, high durability printers with the M3
economical printer. The M3 is a comfortable, light-weight printer capable of working
with any mobile printing application where you need quick, simple receipts/labels on
demand.
Our M3 is designed for a rough life, inside the IP54-rated protective case to resist dust
and water and with its rubber over-mold design prepared to take up to a five foot fall
and keep printing.
These small and light printers can be worn comfortably for a full shift, without interfering
with the user’s tasks. Use USB, or optional Bluetooth, 802.11 b/g/n Wireless or Serial
to connect to a mobile computer or even a smart phone and produce clear
easy-to-read receipts hour after hour.

This document provides an easy reference for operating the M3.
The online version of the Programmer's manual, or more information can be
downloaded from service and support web site as an Adobe



AcrobatReader file.

To print label formats, please refer to the instructions provided with your labeling
software; if you need to write the custom programs, please refer to the programming
manual that can be found on the accessories CD-ROM or on CognitiveTPG’s website
at http://www.cognitivetpg.com.

− Applications



Direct store deliveries (DSD)



Field repair/installation



Mobile point of sale



Parking citations



Mobile ticketing



Onboard transportation ticketing



Utility billing/meter reading

1

2

Supported bar code

Supported image

1D bar code

2D bar code

BITMAP,
BMP,
PCX
(Max. 256 colors
graphics)

Code 39,
Code 93,
Code128UCC,
Code128 subsets
A,B,C, Codabar,
Interleaved 2 of 5,
EAN-8, EAN-13,
EAN-128,
UPC-A, UPC-E,
EAN and UPC 2(5)
digits add-on, MSI,
PLESSEY,
POSTNET,
China POST,
GS1 DataBar,

PDF-417,
Maxicode,
DataMatrix,
QR code,
Aztec,

1.2

Product standard feature

Direct thermal printing

Black mark reflective sensor

Head open sensor

3 operation buttons (On/off, feed, and cover-open)

2 color LED for printer status, 3 LEDs for battery status

USB 2.0 (full speed) interface

8 MB SDRAM memory

4 MB FLASH memory

Powerful 32 bit 200 MHz RISC processor

Eltron® and Zebra® emulation languages support

Internal 8 alpha-numeric bitmap fonts

Fonts and bar codes can be printed in any one of the four directions (0,
90,180, 270 degree)

Internal Monotype Imaging® true type font engine with one CG Triumvirate
Bold Condensed scalable font

Downloadable fonts from PC to printer memory

Downloadable firmware upgrades

Text, bar code, graphics/image printing (Please refer to the programming
manual for supporting code page)

Product Features

1.2.1 Printer Standard Features

The printer offers the following standard features.

3

1.2.2 Printer Optional Features

User

options

Factory
options

Product option feature

802.11 b/g/n wireless

○

Bluetooth 2.0

○

CPCL emulation (with Bluetooth)

○

Black mark sensor position
(left / right / center)

○

Charge station 1 cell
(with changeable power connector)

○

Vehicle power adapter

○

IP54-rated environmental case with shoulder
strap

○

USB to RS-232 cable

○

USB cable

○

Li-ion battery

○

General Specifications

Physical dimensions

116 mm (W) x 148 mm (H) x 70 mm (D)

Enclosure

Plastic enclosure with rubber over-mold construction

Weight

550 g (1.21 lb)

Electrical

DC 7.4V/ 2500 mA/ h rechargeable battery

Environmental
condition

Operation: -10 ~ 50˚C (14 ~ 122˚F), 10 ~ 90% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10 ~ 90% non-condensing

The printer offers the following optional features.

1.3

General Specifications

4

1.4

Print Specifications

M3

Print head resolution

203 dots/inch (8 dots/mm)

Printing method

Direct thermal

Dot size
(width x length)

0.125 x 0.125 mm
(1 mm = 8 dots)

Print speed
(inches per second)

2, 3, 4 ips selectable

Up to 4 ips

Max. print width

72 mm (2.83”)

Max. print length

2286 mm (90”)

Printout bias

Vertical: 1 mm max.

Horizontal: 1 mm max.

Media Specifications

M3

Media roll capacity

Receipt: 57 mm (2.25”) OD

Label: 55 mm (2.16”) OD

Media type

Receipt paper,

Bline receipt paper

(Black mark in printing side) &

Selected label

Media wound type

Printing face outside wound

Media width

Receipt: 2” ~ 3.15”

Label: 2” ~ 3.07”

Media thickness

Receipt: 0.0508 ~ 0.1016 mm (2 ~ 4 mil)

Label: Fasson standard label media up to

0.14 mm (5.5 mil)

Media height

Label: Min. 25.4 mm (1”)

Media core diameter

10.2 ~ 25.4 mm (0.4“ ~ 1“)

1.5

Print Specifications

Media Specifications

5

2. Operations Overview

2.1

Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the printer. Please retain
the packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

 One printer unit
 One Li-ion battery
 One Windows labeling software/Windows driver CD disk
 One quick installation guide
 One power adaptor
 One belt clip
 One USB Cable

If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.

6

2.2

Printer Overview

2.2.1 Front View

1. LED indicator

3

5

1

2

4

6

2. Feed button

3. Power on/off button

4. Media cover release button

5. Media holder adjustment knob

6. Media cover

7

2.2.2 Interior View

1

3

4

2

5

1. Tear edge

2. Print head

3. Media holder

4. Platen

5. Black mark sensor

8

2.2.3 Rear View

1

2

3

4

5

1. Li-ion battery

2. Battery open clasp

3. USB interface

4. Power jack

5. Interface cover

9

2.3

Operator control

2.3.1 LED Indication and Keys

3

2

1

1. Power on/off button

4

5

6

2. Printer status LED indicator

3. Battery charge level LED indicator

4. Battery status LED indicator

5. Wireless status LED indicator

6. Feed button

LED Status Indication

Off Printer is ready
Printer status LED
indicator

Battery status LED
indicator

Green (blinking) Printer is paused

Red (solid) Media cover is open

Red (blinking) Printer error

Green (blinking) Recharge the battery

Amber (solid) Battery is charging

Full charged

Battery charge level

Green

2/3 charged level

LED indicator

(solid)

1/3 charged level

Wireless status LED
indicator

Blue (blinking)

Wireless device is
communicating

Note: Wireless module is optional for the M3 model.

Blue (solid) Wireless device is ready

10

Keys

Function

1. Press and hold for 2-3 seconds to turn on the printer.

2. Press and hold for 2-3 seconds to turn off the printer.

1. Ready status: Feed one label

2. Printing status: Pause the print job

11

3. Setup

3.1 Install the Battery

1. Insert the left side to install the
battery at the rear of the printer.

2. Push the right side of the battery.

3. Pull the battery clasp to lock the
battery.

Battery safety warning:
DO NOT throw the battery in fire. DO NOT short circuit the contacts.
DO NOT disassemble the battery. DO NOT throw the battery in municipal waste.
The symbol of the crossed out wheeled bin indicates that the battery should not be placed in
municipal waste.

12

3.2

Charge the Battery

It takes 2 to 3 hours to fully charge the battery before the first time usage. The lifetime
of the battery is 300 times for charge/discharge cycles.

3.2.1 Charge the Battery

1. Open the interface cover and plug the
power cord to the power jack.

2. Plug the power cord into a properly
power outlet.

Note:
Please switch OFF printer power prior to
plug in the power cord to printer power
jack.
When the battery is charging, please do
not remove the battery from the printer,
otherwise, please re-plug the power cord
into a power outlet.

3. When the battery is charging, the
color of battery status LED indicator is
solid amber.

Note:
When charging over 4 ~ 8 hrs, the
battery is completely charged and the
amber of LED indicator will be off.

13

3.2.2 Charge by Charger Station (Optional)

LED Color

Description

Green / Solid

Battery is completely charged

Red / Solid

Battery is charging

Red / Blinking

Battery charging error

Off

No battery

Battery is completely charged over 4 ~ 8 hrs.

1. Plug the power cord to the power
jack on the charger station.

2. Install the battery in the charger
station. (Refer to steps on section

3.1)

3. Plug the power cord into a
properly power outlet.

14

3.2.3 Charge by Vehicle Power Adaptor (Optional)

1. Open the interface cover and plug
the power cord to the power jack.

2. Plug the vehicle power adaptor
into the car cigarette lighter socket.

15

3.3

Communicate

3.3.1 Connecting with the Communication Cable

* USB to USB Cable (Optional)

* USB to RS-232 Cable (Optional)

Open the interface cover and
connect the printer to the computer
with USB cable.

USB connector
(PC)

Open the interface cover and

USB interface

USB connector
(Printer)

connect the printer to the computer
with RS-232 cable.

RS-232 connector
(PC)

16

Default

Name

BT-SPP

PIN

0000

3.3.2 Connecting with Bluetooth (Optional)

Turn on the printer and make sure the Bluetooth
of device is open.

Note:
Please refer to section 6.5 to change the name of default
and PIN.

17

3.4

Loading the Media

1. Open the printer media cover by
pressing the media cover
release button.

2. Use a coin to rotate the media
holder adjustment knob, and the
media holder should be placed
at the correct place to fit the
media roll.

Media holder

Note:
The media holder should be positioned
overlap the bold line and remain the
media holder alignment indicator visible.

18

3. Place the media roll at the
correct side, and pull out enough
paper over the tear edge.

4. Press each side of media cover
to close the media cover and
make sure the media cover
closed correctly.

19

4. Accessories

4.1 Install the Belt Clip

1. Refer to figure beside. Loop the
belt clip through the slot below
the battery.

2. Fasten the belt clip with 2
buttons.

3. The printer can be hung on the
belt.

20

4.2

Install the IP54-rated environmental case with shoulder strap

(Optional)

1. Open the case top cover.

Top cover

2. Put the printer into the case.

3. Close the case top cover. And
the outside cover should be
opened while printing.

Outside cover

21

(amber) 

(5 blinks) 

(5 blinks) 

(5 blinks) 

(solid green)

5. Power-on Utilities

There are three power-on utilities to set up and test printer hardware. These utilities are
activated by pressing FEED button( ) then turning on the printer power simultaneously
and release the button at different positions of LED indicator.

Please follow the steps below for different power-on utilities.

1. Turn off the printer power switch.
Hold on the FEED button( ) then turn on the power switch.

2.
Release the button( ) when LED indicates with different positions for different

3.
functions.

Power on utilities

LED

The positions of LED light will be changed as following pattern:

5.1

Functions

1.

Media sensor calibration

2.

Self-test and enter dump

mode

3.

Printer initialization

(Solid) (5 blinks) (5 blinks) (5 blinks) (Solid green)

Release

Release

Release

Media Sensor Calibration

Please follow the steps below to calibrate the media sensor.

1. Turn off the power switch.
Hold on the FEED button( ) then turn on the power switch.

2.
Release the FEED button( ) when the indicator becomes and

3.

blinking. (Any green will do during the 5 blinks)

 It will calibrate the black mark sensor sensitivity.
 The LEDs will be changed as following order:

22

(amber) 

(5 blinks) 

(5 blinks) 

(5 blinks) 

(solid green)

5.2

Self-test and Dump Mode

Please follow the steps below.

1. Turn off the power switch.
Hold on the FEED button( ) then turn on the power switch.

2.
Release the FEED button( ) when the indicator becomes and

3.

blinking. (Any green will do during the 5 blinks)

 The LEDs will be changed as following order:

4. It calibrates the sensor and measures the media length and prints internal settings

then enter the dump mode.

5. Turn off / on the power to resume printer for normal printing.

23

 Self-test

Printer will print the printer configuration after media sensor calibration. Self-test

printout can be used to check if there is any dot damage on the heater element,
printer configurations and available memory space.

Printer model name
Main board firmware version
Printer serial number
Printed mileage
Main board firmware checksum
Serial port setting
Code page
Country code
Print speed
Print darkness
Label size (width, height)
Black mark (vertical gap, offset)
Sensor sensitivity
Battery voltage
Print head temperature
Print head average resistance
Bad dots of print head

Bluetooth settings information (option)

File management information

Print head test pattern

24

 Dump mode

Printer will enter dump mode after printing printer configuration. In the dump mode,
all characters will be printed in 2 columns as following. The left side characters are
received from your system and right side data are the corresponding hexadecimal
value of the characters. It allows users or engineers to verify and debug the
program.

ASCII Data

Note:

1.

Dump mode requires 3” wide paper width.

2.

Turn off / on the power to resume printer for normal printing.

Hex decimal data related to left
column of ASCII data

25

(amber) 

(5 blinks) 

(5 blinks) 

(5 blinks) 

(solid green)

5.3

Parameter

Default setting

Speed

50.8 mm/sec (2 ips)

Density

8

Media Width

2.83” (72 mm)

Media Height

4” (101.5 mm)

Sensor Type

Black mark sensor (As paper end sensor)

Black Mark Setting

As paper end sensor

Print Direction

0

Reference Point

0,0 (upper left corner)

Offset

0

Serial Port Settings

9600 bps, none parity, 8 data bits, 1 stop bit

Code Page

850

Country Code

001

Clear Flash Memory

No

IP Address

DHCP

Printer Initialization

Printer initialization is used to clear DRAM and restore printer settings to defaults.
Printer initialization is activated by the following procedures.

1. Turn off the power switch.
Hold on the FEED button( ) then turn on the power switch.

2.
Release the FEED button( ) when the indicator becomes and

3.

blinking. (Any green will do during the 5 blinks).

 The LEDs will be changed as following:

Printer configuration will be restored to defaults as below after initialization.

26

Interface

6. Diagnostic Tool

6.1 Start the Diagnostic Tool

Features tab

Printer functions

Printer Status

Cognitive TPG’s Diagnostic Utility is an integrated tool incorporating features that
enable you to explore a printer’s settings/status; change a printer’s settings;
download graphics, fonts and firmware; create a printer bitmap font; and send
additional commands to a printer. With the aid of this powerful tool, you can review
printer status and settings in an instant, which makes it much easier to troubleshoot
problems and other issues.

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.

Printer setup

27

6.2

Function

Description

Calibrate Sensor

Calibrate the sensor specified in the Printer Setup
group media sensor field

Ethernet Setup

Setup the IP address, subnet mask, gateway for
the on board Ethernet

RTC Setup

Synchronize printer Real Time Clock with PC

Factory Default

Initialize the printer and restore the settings to
factory default. (Please refer section 5.3)

Reset Printer

Reboot printer

Print Test Page

Print a test page

Configuration Page

Print printer configuration (Please refer section

5.2)

Dump Text

To activate the printer dump mode.

Ignore AUTO.BAS

Ignore the downloaded AUTO.BAS program

Exit Line Mode

Exit line mode.

Password Setup

Set the password to protect the settings

Printer Function

1. Select the PC interface connected with bar code printer.

2

1

The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.

2. Click the “Printer Function” button to setup.

3. The detail functions in the Printer Function Group are listed as below.

For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide in
the CD disk \ Utilities directory.

28

6.3

Calibrating Media Sensor by Diagnostic Tool

6.3.1 Auto Calibration

1. Make sure the media is installed ready and media cover is closed. (Please refer to

section 3.4)

2. Turn on the printer power switch.

3. Open Diagnostic tool and set interface. (The default setting is USB)

2

1

The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.

4. Click the “Calibrate Sensor” button.

5. Select the media type and click the “Calibrate” button.

2

Note:
The M3 can only support black mark and continuous of media type.

1

29

6.4

4

5

Setting Wi-Fi by Diagnostic Tool (Optional)

1. Make sure the media is installed ready and media cover is closed. (Please refer to
section 3.4)

2. Turn on the printer power switch.

3. Open Diagnostic tool and set interface. (The default setting is USB)

2

1

The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.

4. Select “Wireless” tab and “Built-in wireless module” item.

5. Enter and select the new WLAN settings in the editor.

6. Press “Set” button to set the new settings to the printer.

7. Press “Get” button to make sure WLAN is set properly.

1

2

3

Note:
*

The printer connects with the computer via USB cable or RS-232 cable, which are option.

30

6.5

Setting Bluetooth by Diagnostic Tool (Optional)

1. Make sure the media is installed ready and media cover is closed. (Please refer to
section 3.4)

2. Turn on the printer power switch.

3. Open Diagnostic tool and set interface. (The default setting is USB)

2

1

The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.

4. Select “Wireless” tab and “Built-in wireless module” item.

5. Enter the new BT Local Name or BT PIN Code in the editor.

6. Press “Set” button to set the new BT name or BT PIN code of the printer.

7. Press “Get” button to get back the settings. Make sure the Bluetooth module
settings are set properly.

1

2

3

Note:
*

The printer connects with the computer via USB cable or RS-232 cable, which are option.

4

5

31

7. Troubleshooting

Problem

Possible Cause

Recovery Procedure

Power indicator does not
illuminate

*

The battery is not properly
installed.

*

The battery is dead.

*

Reinstall the battery.

*

Switch the printer on.

*

Charge the battery.

- The printer status from
DiagTool shows “Head
Open”.

* The printer carriage is open.

* Please close the print carriage.

- The printer status from
DiagTool shows “Out of
Paper”..

*

Running out of media roll.

*

The media is installed

incorrectly.

*

Black mark sensor is not
calibrated.

*

Supply a new media roll.

*

Please refer to the steps on section 3.4 to
reinstall the media roll.

*

Calibrate the black mark sensor.

- The printer status from
DiagTool shows “Paper Jam”.

*

Black mark sensor is not set
properly.

*

Make sure media size is set
properly.

*

Media may be stuck inside
the printer mechanism.

*

Calibrate the black mark sensor.

*

Set media size correctly.

Memory full

( FLASH / DRAM )

* The space of FLASH/DRAM

is full.

*

Delete unused files in the FLASH/DRAM.

*

The max. numbers of DRAM is 256 files.

*

The max. user addressable memory space

of DRAM is 256KB.

*

The max. numbers of file of FLASH is 256
files.

*

The max. user addressable memory space

of FLASH is 2560KB.

Poor Print Quality

*

Media is loaded incorrectly

*

Dust or adhesive
accumulation on the print
head.

*

Print density is not set
properly.

*

Printhead element is
damaged.

*

Reload the supply.

*

Clean the print head.

*

Clean the platen roller.

*

Adjust the print density and print speed.

*

Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.

*

Change proper media roll.

Missing printing on the left or

right side of label

* Wrong label size setup.

* Set the correct label size.

Gray line on the blank label

*

The print head is dirty.

*

The platen roller is dirty.

*

Clean the print head.

*

Clean the platen roller.

7.1 Common Problems

The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.

32

Irregular printing

*

The printer is in Hex Dump
mode.

*

The RS-232 setting is
incorrect.

*

Turn off and on the printer to skip the
dump mode.

*

Re-set the Rs-232 setting.

33

8. Maintenance

Printer Part

Method

Interval

Print Head

1. Always turn off the printer before

cleaning the print head.

2. Allow the print head to cool for a

minimum of one minute.

3. Use a cotton swab and 100%

Ethanol or Isopropyl Alcohol to
clean the print head surface.

Clean the print head when
changing a new label roll

Platen Roller

1. Turn the power off.

2. Rotate the platen roller and wipe it

thoroughly with water.

Clean the platen roller when
changing a new label roll

Tear Bar/Peel

Bar

Use the lint-free cloth with 100%
ethanol to wipe it.

As needed

Sensor

Compressed air or vacuum

Monthly

Exterior

Wipe it with water-dampened cloth

As needed

Interior

Brush or vacuum

As needed

This session presents the clean tools and methods to maintain your printer.

1. Please use one of following material to clean the printer.

 Cotton swab
 Lint-free cloth
 Vacuum / Blower brush
 100% Ethanol or Isopropyl Alcohol

2. The cleaning process is described as following,

Note:

 Do not touch printer head by hand. If you touch it accidentally, please use ethanol to

clean it.

 Please use 100% Ethanol or Isopropyl Alcohol. DO NOT use medical alcohol, which

may damage the printer head.

 Regularly clean the print head and supply sensors.

CognitiveTPG, LLC

950 Danby Road, Suite 200, Ithaca, NY 14850
Toll Free: 800-732-8950 Phone: [phone]
www.CognitiveTPG.com
Copyright 2014 CognitiveTPG. All Rights Reserved.

M320-UG-00001