Cognitive Solutions C-Series Printers User Manual

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C-Series Printers

User’s Manual

105-069-03 Revision A 3/22/07

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and Windows™ are trademarks of Microsoft Corporation. Other product and corporate names used in this document may be trademarks or registered trademarks of other companies, and are used only for explanation and to their owner’s benefit, without intent to infringe.

All information in this document is subject to change without notice, and does not represent a commitment on the part of Cognitive. No part of this document may be reproduced for any reason or in any form, including electro nic storage and retrie val, without th e expressed written permission of Cognitive. All program listings in this document are copyrighted and are the property of Cognitive and are provided without warranty.

To contact Cognitive, Write, email, or call: Cognitive Solutions, Inc.

4403 Table Mountain Drive Suite A Golden, CO 80403

E-Mail:

info@cognitive.com

Telephone: +1.800.525.2785 Fax: +1.303.279.951

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Table of Contents

CHAPTER 1: WELCOME 1

CHAPTER 2: GETTING STARTED 3

Outside the Printer 3 Inside the Printer 5 Paper Media Guide Bar 6 Connection Ports and Power Connector 7 Take Up Spindle and Take Up Clutch (Gears) 7 Supply Spindle and Supply Clutch 8 Printhead Assembly (TPH, Shield, Bracket, and LED Array) 8 Platen and Index Sensor 9 Understanding the Control Panel Buttons and the LCD (Cxi Only) 10 Understanding the LCD Menu Structure 12 Setting Up the Cxi and Ci Printers 14 Printer Requirements 14 Unpacking the Printer 15 Controls, Indicators, and Connectors 16 Connecting Data Cables to the Printer: 17 USB-A HOST Connectivity 18 Connecting Power to the Printer 19 Printer Power Test 22 Thermal Transfer Ribbon Loading (TT Printers Only) 24 Loading Media 34 Loading Large Roll OD Media 43

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User Adjustable Sensor 49

Gap Mode 49 Black Mark Mode 50

Performing the Self Test 51

CHAPTER 3: SOFTWARE INSTALLATION 54

CHAPTER 4: USING THE ADMINISTRATOR TOOL 55

Connect to the Printer 55 Change a Printer Setting 57 IO Settings 58 Printer Settings 59 Label Positioning 60 Calibrating the Printer 60

Method 2: Calibrate by Performing a Self Test; See Chapter 2 of this User’s Guide 61

Method 3: Calibrate Using Cognitive Programming Language (CPL) 61

Fonts/Objects 62 Profile Management 63 Firmware Upgrade 64 PCL Windowing 65 CPL Editor 66

CHAPTER 5: USB-A HOST 67

Using USB Hubs, Keyboards and Scanners 67 Using a USB Flash Drive 68 Loading Settings Using a USB Flash Drive 68 To load settings using the USB A Host, follow these steps: 68 Loading Objects Using a USB Flash Drive 68 To load objects using the USB A Host, follow these steps: 68 Loading Firmware Using a USB Flash Drive 69

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To load firmware using the USB A Host, follow these steps: 69

CHAPTER 6: NETWORK PRINTING 70

Assigning a Static Address 70 Using Automatic Address Assignment 71 Verifying Network Settings 72 Configuring a Printer Driver for Network Use 73 Sharing the Printer on a Network 75 Network Support Materials 76

CHAPTER 7: PRINTING STANDARD LABELS AND TAGS 77

Using Label Software 77 Using CPL Programming 77 Using Third-Party and Proprietary Applications 79

Printing from Microsoft Word 79 To Configure the Software for a Cognitive Printer 79 Setting Label Size 81

Creating a Label and Barcode 84

Design the label in a Word document. Use the following steps to design a barcode. 84

Printing a Label 84

Make sure that the printer is connected to the computer and powered on. Ensure that the media is loaded correctly. Use the following steps to print the label: 84

Printing from Proprietary Applications 84

CHAPTER 8: TROUBLESHOOTING 85

Isolating Problems 85

Run a Printer Self Test 85 Print a Proven Label Format 85 Print a New Label Format 86 Check the Label Format Header Line 86 “Comment Out” Portions of the Non-Working Label Format 86 Common Issues 87 General Troubleshooting Tips 90

CHAPTER 9: PRINTER SPECIFICATIONS 91

C Series Technical Specification Information: 91

Standard Features 91 Optional Features 92 Printing Specifications 92

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Media Specifications 93 Media Indexing 93 Ribbon Specifications 94 Label Roll Changes per Ribbon 94 Font Specifications 94 Bar Code Symbologies and Specifications 95 Cognitive Programming Language (CPL) 95 Communications Specifications 96 Electrical Specifications 96 International Environment Compliance 96 International Regulatory Compliance 96 Environmental Specifications 96 Physical Specifications 97 Software 97 Preventive Maintenance 97 Cleaning 97 Warranty 98

CHAPTER 10: CONSUMABLES 99

Compatible Media 99 Consumables 99

DT Labels and Tags 100 TT Labels and Tags 102 DT Butterfly Labels 103 TT Butterfly Labels 104 DT Rattail Labels 104 TT Rattail Labels 104 DT Non-Adhesive Tags 104 TT Non-Adhesive Tags 105 Ribbons 106 Accessories 107

CHAPTER 11: CLEANING AND PREVENTIVE MAINTENANCE 108

Cleaning Instructions 108 Printhead Assembly Removal and Replacement 110

Printhead Assembly Removal 110 Printhead Assembly Replacement 112

Platen Assembly Removal and Replacement 115

Platen Assembly Removal 115 Platen Assembly Replacement 119

CHAPTER 12: SUPPORT 124

Contacting Customer Support 124

Telephone Technical Support 124 Finding Help on the Web 124

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Cognitive Media Support 124 C Series Sales Support 125

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Chapter

Chapter 1: Welcome

Congratulations on the purchase of a Cognitive Compact Industrial C Series thermal label printer. With its 2-year warranty, mid-range performance, and customer service, the printer will provide you continuous label printing with very little downtime and at the highest quality. Cognitive Solutions is committed to providing a high-performance and reliable user experience. This User’s Manual provides information on how to install the printer and includes all necessary user support information.

The following list of C Series documentation is located on the Companion CD, which ships with every printer. It is also available at:

http://compactindustrial.com/cseries/documentation/documentation.html

World Wide Web — Visit http://www.compactindustrial.com or

http://www.compactindustrial.com/cseries/support/support.html to download the

latest C Series firmware, the current printer drivers, or to download or view C Series documentation support.

Quick Start Guide — The Quick Start Guide provides illustrated Cxi and Ci highlevel printer setup information including media loading, ribbon loading for thermal transfer models, and software/drivers installation instructions. A printed copy of this document is provided with every C Series printer. Chapter 2 of this User’s Guide provides further instructions on setting up your Cxi and Ci printers.

Programmer’s Guide — The Programmer’s Guide provides information about how to program all Cognitive printers. For up-to-date firmware release notes and to download the most recent firmware required for the Cxi and Ci printers visit:

http://www.compactindustrial.com/cseries/support/support.html

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Ethernet Printer Information — The Ethernet Printer Information provides information for configuring and troubleshooting the internal Ethernet print server. The Ethernet Printer Information is a section of the Programmer’s Guide.

Printer Drivers (Microsoft Windows® only) —Printer drivers required for the C Series printers are provided on the Companion CD which ships with the printer. The latest drivers can also be found on Cognitive’s web site www.compactindustrial.com . Full instructions on how to load these drivers are located in Chapter 3 of this User’s Guide.

Consumables Guide — To ensure full printhead warranty on all C Series printers, Cognitive requires the use of Cognitive approved media. This guide lists Cognitive approved media including labels, tags, and ribbons, with part numbers and descriptions for all Cxi and Ci printer models. Cognitive offers custom media for all printing needs. Included are full details on Cognitive’s custom media options. For more information on Cognitive’s approved media please call +1.800.525.2785. This guide also lists Cxi and Ci consumable parts and printheads by part number and description.

Printer Product Guide — Find Cxi and Ci printer model information, printer options available for upgrade and/or standard order, printer accessories, and Cxi and Ci approved media for all Cxi and Ci printer models.

Marketing and Sales Support – The Compact Industrial web site,

www.compactindustrial.com, has additional information and sales support such as

product brochures, presentations, and product images. The files are available in many formats for easy-to-use downloads. For additional help, contact the marketing department at +1 (800) 451-9864 or send an e-mail message to

marketing@cognitive.com.

CSI Support — For technical CSI support please contact the C Series Technical Support Team by calling the toll free number (888) 632.8292 or directly at +1 (720) 221.9549. Or, send an e-mail message to CSeriesSupport@cognitive.com.

For all other CSI support needs, please call +1 (800) 522-2785.

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Chapter

Chapter 2: Getting Started

First, take a tour around the printer to understand its parts and functions.

Outside the Printer

Figure 2-1. C Series Top and Front View

Device Use A – LCD control panel (Cxi only)

B – POWER LED

C – READY LED

D – User interface menu buttons (Cxi only) E – FEED/Enter button Advances print media/Enters user menu commands F– Front bezel Covers the front of the printer G – Lower case Covers the sides of the printer

Back-lit, two-line, 16-character display with full menus to change setup options Shows power status GREEN – Power switch is turned on Shows printer status GREEN – Printer ready to accept data RED – Printer error, empty media roll, or paused operation during batch mode processing

Controls user interface

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H – Case base Covers the base of the printer I – High-lift printhead latches

Pushes upward to release the printhead

J – ON/OFF switch Controls printer power K – Cast metal user interface cover

Contains user interface buttons

L – Dust cover Protects print media M – Hinged media window

Contains a large clear window to view media

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Inside the Printer

Figure 2-2. C Series Side View

Device Use A – Large roll spindle slot Holds large roll media B – Standard roll spindle slot Holds standard roll media C – Cast metal user interface cover

Contains user interface buttons

D – Printhead Printing mechanism E – Printhead bracket Holds the printhead F – Ribbon drive gears Feeds ribbon through the printer

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Paper Media Guide Bar

Figure 2-3. C Series Inner Side View of Media Bar

Figure 2-4. C Series Top View of Media Guide from Behind Printer

Device Use A – Media guide (silver bar) Guides the labels through the printer

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Connection Ports and Power Connector

Figure 2-5. C Series Connections and Power (Back View)

Connector Use A – ON/OFF switch Controls printer power B – Power connector Connects to power supply C – Ethernet connector (RJ-45)

Ethernet communications port for network connectivity

D – USB-B device port USB communications port E – USB-A host port USB communications port F – Serial/Parallel port Serial/parallel data communications port

Take Up Spindle and Take Up Clutch (Gears)

Figure 2-6. Take Up Spindle, Clutch, and Side view of Clutch Gears

Components Description A Take Up Spindle B Take Up Clutch

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Supply Spindle and Supply Clutch

Figure 2-7. Supply Spindle and Clutch

Components Description A Supply Spindle B Supply Clutch

Printhead Assembly (TPH, Shield, Bracket, and LED Array)

Figure 2-8. Printhead Assembly

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Platen and Index Sensor

Figure 2-9. Platen Assembly and Index Sensor

Components Description A Index Sensor B Platen

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Understanding the Control Panel Buttons and the LCD (Cxi Only)

When the printer is powered on, the LCD displays COGNITIVE CXI. After approximately 2 seconds, the LCD displays COGNITIVE. This is an indication that the menu is at its highest level.

From this menu level, the LEFT button displays the current status of the printer; either a READY condition, or the most recent error encountered.

To begin navigation through the menu, press the RIGHT button to enter the MAIN MENU. Pressing the UP/DOWN buttons and the ENTER button allows movement throughout the menu tree. Pressing the ENTER button selects a menu item, allowing navigation deeper into that menu. At any time, the LEFT button may be pressed to return to the previous menu level, or to escape without making a selection. Repeatedly pressing the LEFT button returns the user to the highest menu level.

Summary of the keypad button functions:

Figure 2-10. Cxi Printer User Interface Menu Buttons

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LEFT button (B): Press the LEFT button to display the current printer status. From within the menu, pressing the LEFT button returns to the previous menu level.

UP (A) and DOWN (C) buttons: Allows menu navigation up and down through the menu tree, and allows the user to increase or decrease numeric values in some menu items.

RIGHT button (D): Allows the user to enter the menu system, and controls horizontal movement of the menu cursor for certain menu items.

ENTER button (E): In the menu mode, selects a menu item for further navigation. ENTER also selects a value in a menu item. The LCD displays the confirmation message VALUE HAS BEEN SET.

At the highest menu level, when COGNITIVE is displayed on the LCD, or when the printer is ready to print, this button acts as a FORM FEED.

When the ENTER button is pressed, a single label is fed if the printer is in an indexing mode. When the button is pressed continuously for longer than two seconds, the printer feeds labels until the button is released. When indexing is disabled, the printer feeds media continuously when the ENTER button is pressed.

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Understanding the LCD Menu Structure

MAIN MENU

USER MENU

SETUP MENU

DATA

STOP

Transfer

DPI

Top Of

LCD Contrast

Backlight Control Beeper Volume

Set Date and Time

Contrast 0 … 8

ON or OFF

Volume 0 … 3 Date (MM/DD/YY)

Time (HH:MM:SS)

COMM Menu

Serial BAUD

Ethernet DHCP ON or OFF

Mode

Direct Thermal or Thermal Transfer

Speed High, Normal, Low

Select

200dpi Selectable 200 or 100 dpi

300dpi Selectable 300 or 150 dpi Index Bar, Gap, Notch

Width 16 … 425

Form

0 … 2000

Adjust

Darkness

-200 … 813

1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200

PARITY Even, Odd, None

Bits

Set Static IP Set Subnet Set Gateway

7 or 8

1 or 2

XXX.XXX.XXX.XXX

Quick UP / DWN key press increments by 1; Press and hold increments by 10 Quick UP / DWN key press increments by 1; Press and hold increments by 10 Quick UP / DWN key press increments by 1; Press and hold increments by 10

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Report

Feedback ON or OFF

Level

0 = None, 1 = Serial, 2 = Label

Timeout 0 … 65535

Quick UP / DWN key press increments by 1; Press and hold increments by 10

-Printhead

Shift Left

... + Printhead

Present Label

ON or OFF

Quick UP / DWN key press increments by 1; Press and hold increments by 10

Quick UP / DWN key

Advance 0 ... 2000

press increments by 1; Press and hold increments by 10 Quick UP / DWN key

Retract 0 ... 2000

press increments by 1; Press and hold increments by 10 Quick UP / DWN key

Time 0 ... 100

press increments by 1; Press and hold increments by 10

CALIBRATION MENU

Calibration Menu Start?

Based on Bar, Gap or Notch index

setting TEST MENU Label or Objects OPTIONS

MENU SETTINGS

CUSTOMER SUPPORT

External 5 volts ON or OFF

Save Settings Yes? Or No? Read Settings Yes? Or No? Factory Defaults Yes? Or No?

Phone : 1-800-525-2785 Web : WWW.COMPACTINDUSTRIAL.COM

RETURN Return to Main Menu

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Setting Up the Cxi and Ci Printers

Setting up a C Series printer is an easy process. This chapter describes printer requirements, printer controls, loading thermal transfer ribbon, and loading print media. The printer self test is also described. Be sure to follow all steps in sequential order as listed in this User’s Guide to avoid electric shock or damage to the C Series printer.

Printer Requirements

The C Series printer has the following operational requirements.

• Communications

o Serial – Standard RS-232 (requires a custom cable, refer to Chapter 10) o Parallel – Uni-directional parallel interface (requires a custom cable,

refer to Chapter 10)

o USB A Host Interface – USB cable, MSD, HID o USB B 2.0 Device Interface – USB cable o Ethernet 10/100 (Optional) – Standard 10Base-T interface cable

• Auto-detectable 90-264VAC, 24VDC 150W power supply

• Environment

• Operating environment:

• 41ºF to 104ºF (5ºC to 40ºC)

• 20% to 85 % non-condensing R. H. (relative humidity)

• Storage/transportation environment:

• -4.0ºF to 122ºF (-20ºC to 50ºC)

• 5% to 95% non-condensing R. H. (relative humidity)

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Unpacking the Printer

Figure 2-11. Packaging Diagram

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Controls, Indicators, and Connectors

Controls and indicators for the C Series printer are located on the front panel and right side of the printer. Cxi printers also have an LCD display on the user interface.

Figure 2-12. C Series Printer Controls and Indicators

Device Primary Function Use A - POWER light B - READY indicator

Shows power status ON – printer on and ready to print

OFF – no power applied

Shows printer status GREEN – printer ready to accept data

RED – printer error, empty media roll, or paused operation during batch mode processing

OFF – no power applied C - FEED button

Advances print media Press to advance media

Press and hold while turning unit on to initiate self

test and print current configuration D - ON/OFF

Controls printer power Press to turn printer on and off

switch

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Connecting Data Cables to the Printer:

Connect one of the following data cables to the matching located on the back of the C Series printer:

• Ethernet cable

• USB cable (compatible with both USB-A and USB-B)

• Cognitive custom parallel cable

• Cognitive custom serial cable or serial adapter cable

Figure 2-13. (Back View) Connections and Power

Connector Use A – ON/OFF switch Controls printer power B – Power connector Connects to power supply C – Ethernet connector (RJ-45)

Ethernet communications port for network connectivity

D – USB-B device port USB communications port E – USB-A host port USB communications port F – Serial/Parallel port Serial/parallel data communications port

NOTE: FOR PARALLEL AND SERIAL CONNECTIONS, A CUSTOM CABLE IS REQUIRED. A STANDARD PARALLEL OR SERIAL CABLE WILL NOT WORK WITH THIS PRINTER. TO OBTAIN MORE INFORMATION ON HOW TO ORDER A COGNITIVE CUSTOM SERIAL AND/OR PARALLEL CABLE COMPATIBLE WITH ALL C SERIES PRINTERS, PLEASE REFER TO CHAPTER 10 OF THIS USER’S GUIDE, THE PRODUCT GUIDE LOCATED ON THE WEB SITE,OR THE PRODUCT GUIDE ON THE COMPANION CD.

A STANDARD USB CABLE IS SHIPPED WITH ALL C SERIES PRINTERS. IT IS LOCATED IN THE ACCESSORIES BOX.

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USB-A HOST Connectivity

The C Series printer supports hubs, USB keyboards, USB keyboard wedge scanners, and USB flash drives.

The keyboard and scanner devices can be used to input data directly to the printer. They are most commonly used in conjunction with CPL scripting language, for example, menus and stored formats, to produce labels.

The USB flash drive can be used to upgrade printer firmware and load settings and objects. This topic is discussed further in Chapter 5 “USB-A Host”.

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Connecting Power to the Printer

The next step is to provide power to the C Series printer. Use only the AC adapter supplied with the printer. Using a power adapter not certified for use is both unsafe and voids the warranty on the printer.

IMPORTANT NOTE: FOLLOW THESE STEPS IN ORDER TO SAFELY CONNECT POWER TO THE PRINTER.

Connect the provided power supply cord into the power supply unit.

Figure 2-14. Connecting the Power Cord into the Power Supply

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Connect the power supply cord into the power connector located in the back corner of the C Series printer. The flat end of the power supply cord, listed as B below in Figure 2-15, has an arrow to indicate which end is on top. There is also an indented key, shown as A below in Figure 2-15, to illustrate which end should be inserted upright into the C Series power connector.

Figure 2-15. Connecting the Power Supply to the Printer

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Connect the power cord into the power source by carefully plugging the power cord into the wall outlet or other power source.

NOTE: ONCE THE POWER SUPPLY IS PLUGGED INTO THE WALL, THE GREEN LED ILLUMINATES ON THE POWER SUPPLY UNIT.

Figure 2-16. The Green Power Light on the Power Supply

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Printer Power Test

The power supply indicates power with a green light. The next step verifies the printer is receiving power.

Press the power switch (D in Figure 2-17 below) to the ON position.

NOTE: THE POWER LIGHT ON THE TOP USER INTERFACE COVER TURNS GREEN TO INDICATE THE UNIT IS RECEIVING POWER.

THE READY LIGHT FIRST TURNS RED, THEN AUBURN, THEN GREEN WHEN THE PRINTER IS READY TO PRINT.

Figure 2-17: Powering ON the C Series Printer

Device Primary Function Use A - POWER light B - READY indicator

Shows power status ON – printer on and ready to print

OFF – no power applied

Shows printer status GREEN – printer ready to accept data

RED – printer error, empty media roll, or paused

operation during batch mode processing

OFF – no power applied C - FEED button

Advances print media Press to advance media

Press and hold while turning unit on to initiate self

test and print current configuration D - ON/OFF

Controls printer power Press to turn printer on and off

switch

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NOTE: (CXI PRINTERS ONLY) THE LCD BRIEFLY DISPLAYS PRESS RIGHT ARROW FOR MENU. THEN THE LCD DISPLAYS COGNITIVE CXI FOR ABOUT ONE SECOND. WHEN THE

PRINTER IS READY TO PRINT, THE LCD DISPLAYS COGNITIVE. (SEE

Figure 2-18 BELOW).

Figure 2-18: CXI Printer LCD Display when Printer is Powered ON

Press the Power Switch to OFF and confirm the Power and Ready Light turn off before proceeding to the next steps. Refer to Figure 2-12 in step 1 of the Power Test section of this manual, to locate the power button on the printer.

NOTE: POWER OFF THE PRINTER BEFORE PROCEEDING.

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Thermal Transfer Ribbon Loading (TT Printers Only)

To run the C Series printers in thermal transfer mode, a ribbon must be loaded properly into the C Series printer in order to print. This section details step-by-step instructions on how to load thermal transfer ribbon into the printer. There is a ribbon loading label on the side of the printhead mechanism for all thermal transfer C Series printers as shown in Figure 2-19 below.

Figure 2-19: Ribbon Loading Label

For ribbon specifications and details please refer to the Consumables Guide on the Companion CD or the Cognitive web site:

http://www.compactindustrial.com/cseries/support/support.html

Lift the top hinged dust cover.

Figure 2-20. Lifting the Dust Cover

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Remove the Test Sample from inside the printer, and file the test sample with the warranty and other C Series documentation for future reference.

Figure 2-21. Removing the Test Sample from the Printer

Place the sample ribbon provided with the printer, in front of the printer for loading. Place the large media end towards the printer with the small take up roll end facing away from the printer as shown in Figure 2-22 below. Gently remove the tape off the ribbon to prepare for ribbon loading.

Figure 2-22. Removing Tape Off of the Ribbon

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Once the tape is removed, discard the tape, and spread the ribbon out so the text on the leader is facing down, as shown in Figure 2-23 below. Make sure the ribbon does not roll off the table when setting it down.

Figure 2-23. Ribbon Layout Before Loading Into the Printer

Next, unlatch the printhead mechanism to load the ribbon into the printer. To do this, pull up on the black latches with both hands. Refer to the figure below to release the printhead mechanism.

Figure 2-24. Unlatching the Printhead Mechanism

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Next, raise the printhead mechanism fully. Refer to figure 2-25.

Figure 2-25. Fully Raised Printhead Mechanism

CLEANING NOTE: THIS IS THE IDEAL POSITION FOR CLEANING THE PRINTHEAD, PRINTHEAD SHIELD, AND PLATEN.

FOR MORE INFORMATION ABOUT COGNITIVE APPROVED CLEANING SUPPLIES, PLEASE REFER TO THE COGNITIVE WEB SITE OR THE CONSUMABLES GUIDE INCLUDED ON THE COMPANION CD.

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Next, insert the ribbon supply roll. Lift the ribbon supply roll, as shown in Figure 2-26, with one hand as it currently is positioned with the Cognitive leader text showing. Examine the ends of the ribbon supply roll and notice the notches on the roll. These notches fit into the printer. Refer to Figure 2-27 for clear pictures of the notches.

Figure 2-26. Ribbon Supply Core Notches

Figure 2-27. Lining up the Ribbon Supply Core Notches with the Supply Spindle Notches

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While holding the ribbon in place, pull gently on the green supply spindle to insert the ribbon supply roll into place.

Figure 2-28. Pulling Out the Ribbon Supply Spindle

Place the ribbon supply roll into position as shown in Figure 2-29 below. Line up the notches on the ribbon supply roll with the printer supply spindle notches to secure the ribbon supply roll into place.

Figure 2-29. Lining up the Supply Roll Core with the Ribbon Spindle Notches

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When the ribbon feels secure, gently push and rotate the green supply spindle clockwise, while holding the supply clutch hug, until the ribbon seats properly.

Figure 2-30. Supply spindle Rotation to Secure Supply Roll In Place

Once the ribbon supply roll is loaded, gently lower the printhead mechanism down with one hand while holding the user interface cover with the other hand. DO NOT LATCH the printhead mechanism. Refer to Figure 2-31.

Figure 2-31. Separating and Lowering the Printhead Mechanism from the User Interface Without Latching the Mechanism

NOTE: IF THE PRINTHEAD MECHANISM LATCHES, A CLICKING NOISE WILL SOUND. IF THE PRINTHEAD MECHANISM IS LATCHED BY MISTAKE, PUSH UP THE BLACK PRINTHEAD

LATCHES TO RELEASE THE PRINTHEAD MECHANISM AS SHOWN IN

FIGURE 2-24.

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Next, install the ribbon take up roll. Examine the ends of the ribbon take up core and notice the notches on the ribbon core. These notches fit into the printer. Refer to Figure 2-32 for clear pictures of the notches. Lift the ribbon take up roll as shown in the figures below.

Figure 2-32. Take up Roll Notches and Loading the Take Up Roll

Pull gently on the green take up spindle to insert the ribbon take up roll into place. Line up the notches on the ribbon take up core with the printer take up spindle notches to secure the take up roll into place.

Figure 2-33. Pulling the Take Up Spindle Out to Insert Take Up Roll

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Place the ribbon take up roll into position as shown in Figure 2-34. Once the ribbon feels secure, gently push and rotate the green take up spindle clockwise to make sure the ribbon take up core is engaged with the notches on the printer.

Figure 2-34. Seating the Ribbon Take Up Core Into the Take Up Spindle Notches

Once the ribbon take up core has been installed, turn the take up spindle clockwise to wind the ribbon leader onto the take up core. Rotate the green take up spindle clockwise until the black ribbon begins winding on the take up core as shown in Figure 2-35.

Figure 2-35. Winding the Ribbon Onto the Take Up Core

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Gently lower the user interface but DO NOT LATCH the printer. Refer to Figure 2-36.

Figure 2-36. Lowering the User Interface without Latching the Mechanism

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Loading Media

All C Series printers have media loading instruction labels on the bottom of the dust cover.

To increase the life of the printhead, Cognitive recommends using Cognitive approved media with all C Series printer models. The Cognitive Solutions Inc. printhead warranty requires Cognitive approved media. For more information regarding Cognitive approved media please contact a local reseller or Cognitive Solutions Customer Service locally at +1.303.273.1400 or Toll Free at +1.800.525.2785

Lift the top dust cover (Thermal Transfer printers have already completed this step in the ribbon loading section).

Figure 2-37. Lifting the Dust Cover

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Remove the Manufacturing Test Sample from inside the printer and file the Manufacturing Test Sample with the warranty and other C Series documentation for future reference (Thermal Transfer printers have already completed this step in the ribbon loading section).

Figure 2-38. Removing the Manufacturing Test Sample from the Printer

Insert the spindle into the Cognitive approved sample media roll (see inward and outward wound media figures below).

Figure 2-39a. Inserting the Spindle Into the Cognitive Approved Inward Wound Media

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Figure 2-39b. Inserting the Spindle into Outward Wound Media

NOTE: FOR MORE INFORMATION REGARDING COGNITIVE APPROVED MEDIA PLEASE CONTACT A LOCAL RESELLER OR COGNITIVE SOLUTIONS CUSTOMER SERVICE LOCALLY AT +1.303.273.1400 OR TOLL FREE AT +1.800.525.2785.

REFER TO THE CONSUMABLES GUIDE AND PRODUCT GUIDE ON THE WEB SITE: HTTP://WWW.COMPACTINDUSTRIAL.COM/CSERIES/DOCUMENTATION/DOCUMENTATION.H TML OR ON THE COMPANION CD.

Prior to loading media, take a moment to review operation of the media guides. The guides are spring loaded in order to provide proper media control during printing. The right media guide has a green locking tab as shown in Figure 2-40, that holds the guides in any position. This is useful if the same width media is often used. Once the guide is set to the width of the media, it can be locked in place and future loading of media is simplified.

Figure 2-40. Media Guide Locking Tab

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To initially set the media guides to the proper setting, try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green lock until it stops in the upright position. Move the media guide to the outside of the printer as shown in Figure 2-41.

Figure 2-41. Spread the media guides apart

NOTE: THE LOCK CAN BE REMOVED IF IT IS PULLED UP TOO HARD. IF THIS HAPPENS, REINSERT THE LOCK IN THE MEDIA GUIDE.

Locate the media guide bar in the rear of the mechanism, indicated by the arrow in Figure 2-42 below. The media must be placed under the media guide bar, or media wandering can occur.

Figure 2-42. C Series Top View of Media Guide from Behind Printer

Device Use

A – Media guide (silver bar) Guides the labels through the printer

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Unroll a few labels. Position the media, print side up, into the printer as shown in Figure 2-43.

Figure 2-43a. Media Print Side Must be Facing Up for Inward Wound Media

Figure 2-43b. Media Print Side Must be Facing Up for Outward Wound Media

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Place the media under the media guide bar as shown in Figure 2-44.

Figure 2-44. Place the Media Under the Media Guide Bar

Lower the media between the two media guides. Position the media as shown in Figure 2-45. Before completely lowering the spindle in the slots as shown, unlock the guides if they are locked, so they can spring load against the sides of the media roll.

Figure 2-45. Lower the Media Roll Into Lower Media Guide Slots

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Once the guides are against the sides of the roll, push the roll down in the slot as shown in Figure 2-46. This locks the media guide in the proper position. The media should look as shown.

Figure 2-46. Push Down on the Right Side of the Roll to Lock the Media Guide

Lift the mechanism as shown in Figure 2-47.

Figure 2-47. Lift the Mechanism

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1) The media should be visible as shown in Figure 2-48.

Figure 2-48. Front View of Media Being Loaded Under Media Guide

Pull the media forward three to four inches from within the mechanism, past the drive platen, as shown in Figure 2-49. Center the media on the platen before proceeding to the next step.

Figure 2-49. Pulling the Media Three to Four Inches then Centering on the Platen

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Once the media is pulled forward three to four inches, latch the mechanism as shown in Figure 2-50.

Figure 2-50. Latching the Mechanism

Close the dust cover to enclose standard size media while printing.

Figure 2-51. Closed Dust Cover

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Loading Large Roll OD Media

Locate the rear door screws at the rear of the printer as identified with the arrows in Figure 2-52. Remove the screws with a #2 Phillips screwdriver.

Figure 2-52. Rear Door Screws Identified by Arrows

Open the rear door and leave it in the position shown in Figure 2-53.

Figure 2-53. Open Rear Door as Shown

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Open the media covers as shown in Figure 2-54.

Figure 2-54. Open Media Covers

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Remove the manufacturing test sample if this is the first time loading media, and take a moment to review operation of the media guides. The guides are spring loaded in order to provide proper media control during printing. The right guide has a green locking tab, shown in Figure 2-55 that holds the guides in any position. This is useful, if the same width media is often used. Once the guides are set to the width of the media, it can be locked in place for simplified future loading.

Figure 2-55. Media Guide Locking Tab

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To initially set the media guides to the proper setting, try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green locking tab until it stops in the upright position. Move the media guide to the outside of the printer as shown in Figure 2-56.

Figure 2-56. Opening the Media Guides

NOTE: THE LOCK CAN BE REMOVED IF IT IS PULLED UP TOO HARD. IF THIS HAPPENS, REINSERT THE LOCK IN THE MEDIA GUIDE.

Locate the media guide bar.

Figure 2-57. C Series Top View of Media Guide from Behind Printer

Device Use

A – Media guide (silver bar) Guides the labels through the printer

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Before placing the roll in the printer, route the media, print side up, under the media guide bar as shown in Figure 2-58.

Figure 2-58. Load Media Under Media Guide Bar

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If the locking tab is in the locked position, unlock it. Then, place a spindle in the core of the media roll, and position it in the printer, print side up, as shown in Figure 2-59 and Figure 2-60.

Figure 2-59. Loading Large Media Roll, Print Side Up

Figure 2-60. Large Media Roll in Position

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Close the top cover and let the dust cover rest on the large media roll.

Figure 2-61. Closing the Top Cover

User Adjustable Sensor

The C-Series printers have an adjustable index sensor system. By moving the reflective sensor laterally, shown in the next picture, the sensor system can accommodate a wide range of media index mark positions. The sensor has a spring detent feature. To adjust it to the position you require, simply slide it in its channel until it aligns with the feature you are trying to index.

Gap Mode

If you have a 2” wide printer, then the gap sensor is adjustable the entire width of the printer media path. See both pictures below.

2” Printer with extreme settings of gap sensor positions. Sensor is highlighted with white to better show position.

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If you have a 4” wide printer, then the gap sensor will be effectively adjustable for the left half of the media path as shown in the pictures below.

4” Printer shown with extreme settings for gap mode. Note that the sensor should only be adjusted to near center in its right-most setting.

Black Mark Mode

Both the 2” and 4” printers are adjustable the full width of the media path. Please see the CSeries technical specification for the exact width of adjustment.

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Performing the Self Test

The self test checks the printer’s overall operability, and lists the printer’s current settings. Refer to the figures and instructions below to perform the printer self test.

Figure 2-62. Performing the Printer Self Test

IMPORTANT! The printer should be loaded with media, connected to AC power, and turned on.

1) Press and hold the FEED button.

2) Turn the printer ON while holding the FEED button.

3) Release the FEED button when the self test starts to print.

4) Turn the printer off and then on again to return to normal printing operation.

IMPORTANT! AFTER PERFORMING THE SELF TEST, THE PRINTER IS IN HEXADECIMAL DUMP MODE AND CANNOT PRINT NORMALLY UNTIL THE POWER IS CYCLED (TURNED OFF, THEN TURNED ON AGAIN).

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The output from the self test is described in the table below.

Setting Description Example (Actual settings may vary

FW Firmware version and date FW: 195-170-140 V1.40 S/N Printer serial number S/N: P012345678 RAM, FLASH RAM and FLASH size RAM=16 MB, FLASH=8 MB Inches Printed Total inches printed Inches Printed: 2911 Printhead Printhead Designation Printhead: KPC108_8T0A1 Printer Settings Aux. Power Enable 5vdc output through Serial port. Aux. Power: OFF Buffer Reset (1/10sec) Enables or disables the buffer reset timer. Buffer Reset (1/10sec): 65535 Comm Communications port configuration values

(Baud, Parity, Data Bits, Stop Bits)

Darkness Darkness setting of printer. First number is

factory setting (not user modifiable). Second number is the variable, user

modifiable setting. Energy Offset Adjusts the Energy Density. Energy Offset: 0 (0) Feed Speed Speed at which media is fed using the

FEED button. Index Enabled Current state of Indexing. Either enabled

or disabled (No Index).

from examples listed below)

Comm: 9600,N,8,1,OFF

Darkness: 0 (0)

Feed Speed : NORMAL

Index Enabled

Feed Type Current Indexing mode. GAP, BAR or

Notch. DTBAR Index sensor settings for Black Bar

indexing in Direct Thermal print mode. TTBAR Index sensor settings for Black Bar

indexing in Thermal Transfer print mode. DTGAP Index sensor settings for Gap indexing in

Direct Thermal print mode. TTGAP Index sensor settings for Gap indexing in

Thermal Transfer print mode. DTNOTCH Index sensor settings for Notch indexing in

Direct Thermal print mode. TTNOTCH Index sensor settings for Notch indexing in

Thermal Transfer print mode. No Media (inches) Distance (in inches) the label travels

before the printer either attempts to

recalibrate, or errors out with a red ready

light. (Gap indexing mode only) Pitch (dots) Print density in dots per inch Pitch (dots): 200 Present Label When ON, Printer will advance and

reverse the distance specified below for

Feed Type: GAP

DTBAR: R=56 T=13 G=0

TTBAR: R=50 T=15 G=0

DTGAP: R=1 T=16 G=0

TTGAP: R=1 T=40 G=0

DTNOTCH: R=20 T=5 G=0

TTNOTCH: R=50 T=1 G=0

No Media (inches): 1

Present Label: ON

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Setting Description Example (Actual settings may vary

from examples listed below)

each label printed. Advance With PRESENTLABEL ON, the distance

Advance: 15 that a label is advanced, in hundredths of an inch

Reverse With PRESENTLABEL ON, the distance

Reverse: 20 that a label is retracted, in hundredths of an inch

Print Mode DT indicates direct thermal printing, TT

Print Mode: DT (DT) indicates thermal transfer printing

Print Speed Displays the current printing speed setting. Print Speed: HIGHSPEED Report Level Sets the manner in which the printer

Report Level: 2 reports recoverable errors.

Shift left: (1/100) inches) Distance the image is shifted to the left, in

Shift left: (1/100) inches): 0 hundredths of an inch

Text Buffer: Size Size of the text buffer Size:65535 Overflow Overflow value for the text buffer Overflow: 1024 User Feedback Shows the status of VARIABLE

User Feedback: OFF USER_FEEDBACK

Width Default label width (approximate), in

Width: 425 (864 dots) hundredths of an inch

Auxiliary Language Secondary Language Processor Aux. Language : NONE

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Chapter

Chapter 3: Software Installation

Place the Companion CD into the computer and the CD automatically runs through all the required steps to properly install the required software for the C Series printer.

Towards the end of the installation process you’ll be asked whether you’ll be using third-party label printing software from this machine. If you answer ‘Yes’, USB communication will not be available from the Administrator software, but will be available from your label printing software. Serial and network communication will still be available for the Administrator. You can change this in the future by uninstalling this package and then re-installing it.

When software installation is complete, follow the steps below to prepare your printer for normal usage.

1. Plug the printer in.

2. The Found New Hardware Wizard will appear.

3. The question “Can Windows connect to Windows Update to search for

software?” will display. Select “No, not this time,” and click “Next”.

4. On the next screen select “Install from a list or specific location,” and

click “Next.”

5. On the next screen select “Search for the best driver in these

locations”;

a. Un-check “Search removable media” b. Check “Include this location in the search” and browse to

C:\Program Files\Cognitive Solutions Printing Support\Driver Files

c. Click “Next.”

6. At the Windows Logo testing warning, press “Continue Anyway.”

7. Click “Finish.”

Your printer is now ready to use. Proceed to Chapter 4 to learn how to configure and control it using the Administrator configuration tool.

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Chapter 4: Using the Administrator Tool

Connect to the Printer

Chapter

Select the connection method being used between computer and printer.

• If using serial, select the appropriate communication port and baud

rate. The C-Series default serial baud rate is 9600.

• If using USB, select the appropriate printer driver.

NOTE: REFER TO CHAPTER 3: SOFTWARE INSTALLATION FOR MORE DETAILS

• If using Network, select the correct IP address.

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NOTE: REFER TO CHAPTER 6: NETWORK PRINTING AND CHAPTER 2: CONNECTING DATA CABLES TO THE PRINTER FOR MORE DETAILS

Once connected, the software will display the connection method in green with a “Connected” message as shown below. On the right side of the window, the printer’s settings will be displayed.

Next, print a self test label by selecting the “Print Self-Test Label” button located in the lower right of the window. This will verify connection to the printer.

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Change a Printer Setting

To change the printer’s setting, select the section to change and either manually enter the new value, or select the new value from a list.

Select the apply button to send the new setting to the printer.

Selecting the “Refresh” button will refresh the printers current settings to verify the new change.

The Cognitive Administrator is divided into tabs. Each tab represents different abilities that the software provides. Below is a brief description.

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IO Settings

Controls Host PC to Printer communication options, Printer Serial and Network options, and Self-Test label printing.

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Printer Settings

This tab is for settings such as thermal printing method, darkness, print speed, pitch, and real time clock settings, etc.

For more details on printer settings please refer to the Cognitive Programmer’s Guide installed on your computer under Start Menu | Cognitive Solutions Printing Support | Documentation. You may also download this document from

http://www.compactindustrial.com/cseries/documentation/documentation.html

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Label Positioning

The Label Positioning tab gives you control over settings that affect the position of the print-media in the printer and the position of the label image on the media. This includes setting the width of the media, the type of indexing, top-of-form, shift-left, label presentation, and calibration.

Calibrating the Printer

Calibrate the printer when the following occurs:

• Print media type changes

• Printer skips labels

• Printer feeds blank labels

Cognitive recommends using Method 1 listed below to calibrate the printer; however, users may calibrate using any of the three listed methods below.

Method 1: Calibrate using the Administrator configuration software

In the Administrator’s Label Positioning tab, find the Index Settings group of controls. Check the Indexing On check-box and select the appropriate indexing mechanism for your media (BAR, GAP, or Notch). Press Apply to

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save your setting, then press Calibrate to perform the calibration. The printer will respond with a ‘Successful’ or ‘Unsuccessful’ status message.

Method 2: Calibrate by Performing a Self Test; See Chapter 2 of this User’s Guide

When the Self Test has finished printing the printers default settings, the text ‘Press Feed Switch Now to Calibrate Index’ will appear on the media. Press the Feed switch at this time to perform the calibration.

Once completed, the Printer must be power cycled to return to its proper printing state.

If calibration was successful, pressing the Feed button will eject only one label at a time.

Method 3: Calibrate Using Cognitive Programming Language (CPL)

Use the Administrator’s CPL Editor tab (see below) to send the following commands to the printer.

! 0 0 0 0

VARIABLE INDEX ON

VARIABLE FEED_TYPE GAP

VARIABLE INDEX SETTING CALIBRATE

VARIABLE WRITE

END

Notice the keyword GAP in the third line. This may be replaced by the keywords BAR or Notch as you need.

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Fonts/Objects

View the printer’s fonts, stored objects and graphics. Delete and loading objects is also available with this setting.

The printer will display the list of installed fonts, stored objects, and graphics.

To delete an item, highlight the item and select “Delete Selected Object”

WARNING! IF AN ITEM IS DELETED, IT IS PERMANENTLY REMOVED FROM THE PRINTER.

To load an item, select “Load Object to Printer” and browse to the location of the file on the host pc.

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Profile Management

Profile Management provides the ability to download, save, open and apply printer profiles to printers. This is useful in updating multiple printers with the same settings.

To load the printer’s current profile, select “Get Current Printer’s Profile”. The printer will display its settings.

To save the printer’s profile to a file, select “Save Profile to File” This creates a text file with a .pfl extension. This profile can later be opened and sent to other printers connected to the Administrator.

To open and previously saved file, select the “Open Stored Profile.”

To apply the displayed profile to a printer, select the “Apply Profile to Current Printer”

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Firmware Upgrade

Ability to view the current firmware version as well as upgrading firmware.

The current firmware version will display automatically.

To upgrade firmware, select “Select Firmware From Local Machine”.

Change files of type to “All Files” and browse to the directory with the firmware. Select OK.

Select the Update Firmware button. This process can take 30 seconds to several minutes depending on connection speed. Please allow the firmware to full update.

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PCL Windowing

This tab is useful only for PCL-equipped printers. It allows you to make a label out of a full-page PCL document by specifying the small region of that document you wish to print.

Since many PCL print images were designed to fit on 8-1/2”x11” paper, much of the image won’t fit on a typical thermal printer label. Administrator provides a simple means of cropping the desired image area to send to your printer. Here’s a quick example of how to do this:

In the “Label Window Parameters” area of the PCL Windowing page, simply enter the upper left corner coordinates of the desired windowed area you wish to print from your original image. View the page in portrait orientation when performing this operation.

Then, enter the length and width of the label you’ll be using to print on with your C-Series printer. A test print will appear to ensure your label size settings are correct. The box printed should fit within the edges of your label.

Test your PCL print file on the thermal printer by selecting the PCL file to be printed using the “Select PCL File” button, located in the “Print PCL File” section.

Note that Cognitive PCL is a true PCL HP5 compatible language. If the print file you’re using is not compatible with PCL HP5, the print results may not be correct.

If the desired print position isn’t correct, adjust the “Label Origin” values until the desired print is located correctly. Following is a specific example describing the activities and effects:

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CPL Editor

The CPL editor is a text editor/terminal program for communicating with the C Series printer. This editor allows the user to create, open or save text files, and send them to the printer.

You can type commands to the printer in the Printer Input text area. You can also load commands from a file. The commands are displayed in the Printer Input text area as if you had manually typed them.

To send the data to the printer, select “Send to Printer.” Any response that the printer returns will be displayed in the Printer Indications text area.

To save any printer response, select “Save Output”

To clear the response, select “Clear Output”

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Chapter

Chapter 5: USB-A HOST

This chapter describes use of the USB-A connector (referred to as “E” below in Figure 5-1).

Figure 5-1. C Series Connections Including the USB A Host Port

Connector Use A – ON/OFF switch Controls printer power B – Power connector Connects to power supply C – Ethernet connector (RJ-45) D – USB-B device port USB communications port E – USB-A host port USB communications port F – Serial/Parallel port Serial/parallel data communications port

Using USB Hubs, Keyboards and Scanners

The printer supports USB hubs, keyboards and scanners. Any USB hub, Windows™ keyboard or number pad can be used with the USB-A port. Only USB scanners that provide a keyboard-wedge interface can be used.

Keyboards and scanners can be used for menu navigation and data entry with menus and stored formats. This allows for a stand-alone application when used in conjunction with the printer’s LCD display.

Ethernet communications port for network connectivity

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Using a USB Flash Drive

This section describes use of a USB flash drive to load firmware, objects and settings to the printer using its USB-A connector. Note that the printer must be running version 1.30 or higher to load firmware and 1.40 or higher to load objects and settings. The printer loads files in the following order: 1) Settings, 2) Objects, and 3) Firmware.

NOTE: PLEASE REFER TO THE WEBSITE TO UPGRADE TO THE LATEST FIRMWARE VERSION AND USE THIS FEATURE:

http://www.compactindustrial.com/cseries/documentation/documentation.html

Loading Settings Using a USB Flash Drive

This feature allows easy loading of settings. This feature is available starting with version 1.40 firmware. A settings file can contain any collection of VARIABLE commands including VARIABLE WRITE.

To load settings using the USB A Host, follow these steps:

1. Create a folder on the flash drive at the root level named Cognitive.

2. Inside this folder create a folder named Settings.

3. Copy the settings files in the Settings folder.

4. After the printer has fully booted and is displaying a ready state, insert the USB

flash drive in the printer’s USB A connector.

5. The printer will load all files present in the Cognitive\Settings folder.

6. Multiple files can be present in the folder.

7. Files are loaded in alphabetical order.

Loading Objects Using a USB Flash Drive

This feature allows easy loading of stored objects such as fonts, graphics, menus, and stored formats. This feature is available starting with version 1.40 firmware.

To load objects using the USB A Host, follow these steps:

1. Create a folder on the flash drive at the root level named Cognitive.

2. Inside this folder create a folder named Objects.

3. Copy the object files (fonts, formats, graphics) in the Objects folder.

4. After the printer has fully booted and is displaying a ready state, insert the USB

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flash drive in the printer’s USB A connector.

5. The printer will load all objects present in the Cognitive\Objects folder.

6. Multiple files can be present in the folder.

7. Files are loaded in alphabetical order.

Loading Firmware Using a USB Flash Drive

This feature provides a firmware upgrade method using the USB flash drive. When the flash key is inserted, the file in the folder Cognitive\Firmware is examined and used to upgrade printer firmware if it represents an upgrade. This feature is available starting with version 1.30 firmware.

To load firmware using the USB A Host, follow these steps:

1. Create a folder on the flash drive at the root level named Cognitive.

2. Inside this folder create a folder named Firmware.

3. Copy the firmware file (obtained, for example, from Cognitive’s web site) in the

Firmware folder.

4. After the printer has fully booted and is displaying a ready state, insert the USB

flash drive in the printer’s USB A connector.

5. The printer reads the file in the Cognitive\Firmware folder, and determines if it

contains a firmware upgrade.

6. If a firmware upgrade is needed, the printer reads the contents of the firmware file,

then re-programs the printer flash memory, and finally reboots. At this time, the new firmware is loaded and executed in the C Series printer.

NOTES: THE PRINTER WILL ONLY READ THE CONTENTS OF THE USB FLASH DRIVE IF IT IS INSERTED AFTER THE PRINTER IS READY.

DO NOT MODIFY THE FIRMWARE FILE NAME AS DISTRIBUTED BY COGNITIVE. THE PRINTER USES THE FILENAME TO KNOW WHETHER THE FIRMWARE IMAGE CONTAINED IN THE FILE REPRESENTS AN UPGRADE. CHANGING THE FILENAME WILL RESULT IN UNEXPECTED RESULTS.

TO GET CONSISTENT RESULTS, THERE SHOULD BE ONLY ONE FILE IN THE COGNITIVE\FIRMWARE FOLDER.

IF THE FILE WILL NOT LOAD FROM THE USB FLASH DRIVE, IT MAY BE INCOMPATIBLE OR IT MAY CONTAIN FIRMWARE THAT IS EARLIER THAN WHAT IS CURRENTLY RUNNING. PLEASE VERIFY THAT THE FIRMWARE FILE CONTAINED IN THE FOLDER IS PROPER FOR THE PRINTER. IF IT STILL WILL NOT LOAD, USE THE ADMINISTRATOR CONFIGURING TOOL TO LOAD THE FIRMWARE.

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Chapter

Chapter 6: Network Printing

Network-enabled printers can be connected directly to a network, providing the flexibility of printing to the same printer from multiple workstations.

To configure the printer’s network settings, connect to the Administrator program over a local USB or serial or parallel port. Refer to Chapter 4 for instructions on connecting to the printer using a local port.

With the Administrator communicating with the printer over a local port, select the Administrator’s first tab, I/O Settings, and look at the lower-right section of the screen labeled Printer Ethernet Settings.

There are two ways to determine the printer’s address on the network. One is to assign the printer an address by entering it in this settings window, and the other is to allow the network to automatically assign an address to the printer.

Assigning a Static Address

To assign a static address, first obtain an address from the network administrator. In addition to the address for the printer, the network administrator must report the proper net mask for the network and the address of the gateway for the network.

Type the printer’s address in the IP ADDRESS field, type the net mask in the IP NET MASK field, and type the gateway address in the IP GATEWAY field.

Select the LPD and RTEL check boxes, and deselect the DHCP checkbox. Type

9100 in the RTEL Port Number field and type 32768 in the Ethernet Text Buffer Size field.

After typing in all the entries, click the Apply button.

The screen should look like this:

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Using Automatic Address Assignment

Automatic address assignment, known as DHCP configuration, is only possible if the network being used supports it. If the network does support DHCP, put the C Series printer into DHCP mode by selecting the DHCP checkbox under the address fields in the Ethernet Settings area. It is not necessary to enter any addresses in the fields above.

In addition to the DHCP check box, select the LPD and RTEL check boxes. Type

9100 in the RTEL Port Number field and type 32768 in the Ethernet Text Buffer Size field.

For the printer to receive its address from the network, it must be connected to the network when it is turned on. If the printer is not connected to the network when set to DHCP mode, the mode setting will take effect, but the printer will not actually receive a new address until it is connected to the network and restarted.

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Verifying Network Settings

When a static address was assigned or configured for DHCP, after clicking the Apply button, disconnect the Administrator from the printer, power-cycle the printer, and then connect to it once again using the USB, serial, or parallel port. Once the connection is established, the Printer Ethernet Settings fields will be populated either with the addresses entered (for static addressing) or with addresses received from the network (for DHCP configurations.) Make note of the printer’s IP address.

Print a test label by clicking the Print Self-Test Label button at the bottom-right of the I/O Settings tab. The network settings are printed near the end of the test label.

Once the network settings are made, disconnect the printer from the USB/serial/parallel port (both physically and in the Administrator). It is possible to physically relocate the printer and still be able to communicate with it as long as the printer has a network connection.

To connect to the printer using the Administrator through the network, go to the I/O Settings tab and select the Network Printer method of connection. Type the IP address assigned or received from the network, and click the Connect button. Once connected, the Administrator functions as it did with a local connection.

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Configuring a Printer Driver for Network Use

In order to print using the driver, a new port must be configured within the printer driver.

1. Locate the appropriate Cognitive driver in the Windows Printers folder.

2. Right-click on the driver and select Properties.

3. Click on the Ports tab.

4. Choose Add Port.

5. Highlight Standard TCP/IP Port and click New Port.

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6. Click Next.

7. In the Printer Name or IP Address box, enter the IP address assigned to the

printer. The Port Name box is auto-populated. Click Next.

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8. If necessary, choose Generic Network Card as shown below and then click Next.

9. Click Finished. The driver is now configured and ready to use.

Sharing the Printer on a Network

ASSUMPTION: IT IS ASSUMED THAT THE PRINTER IS CONNECTED TO A LOCAL MACHINE ALREADY ON A NETWORK.

1. Locate the appropriate Cognitive Driver in the Windows Printers folder.

2. Right-click on the driver and select Properties.

3. Click on the Sharing tab.

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4. Select Share this printer and give the printer a Share name.

5. One a share name has been typed, click Apply.

Network Support Materials

For more information on configuring Ethernet settings on Cognitive printers, please refer to the Ethernet Printing Information section of the Programmer’s Guide.

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Chapter

Chapter 7: Printing Standard Labels and Tags

Sources for printed label and tag data include the following:

• Label software

• CPL programming

• Third party applications or interfaces

Using Label Software

A version of NiceLabel labeling software, designed specially for Cognitive printers, is included on the Companion CD. Please refer to Chapter 3: Installing the Printer Software for Windows 2000 and XP. This software provides label printing and label design capabilities. Refer to the NiceLabel help files for information on how to use this product with the Cognitive C Series printer.

Using CPL Programming

A common method of printing labels is CPL programming. Commands and data are sent to the printer using the Administrator. These commands prepare the printer to receive the label, establish print position and characteristics, and terminate printing operation.

To begin, start the Administrator program and connect to the printer (see Chapter

4).

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After connecting to the printer, select the CPL Editor tab and enter the following text in the Printer Input text area on the left.

! 0 100 100 1

WIDTH 224

PITCH 200

DRAW_BOX 20 0 200 30 2

TEXT 2 20 0 TEST LABEL

BARCODE CODE39 20 70 40 1234567894567

END

This series of CPL commands instructs the printer to print a simple label with text and a barcode. To print this label, after entering the text, click the Send To Printer button below the text area. The printer prints the following image.

To save this label format for future use, click the Save to File button. To reload it, or any other label format, click the Open File button.

For more detail on the CPL language, please refer to the CPL Programmers’ Guide which can be found on the Companion CD or the web site:

http://www.compactindustrial.com/cseries/documentation/documentation.htm l

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Using Third-Party and Proprietary Applications

Labels are frequently printed from commercial software or proprietary applications.

Printing from Microsoft Word

The instructions below describe how to create both simple and complex labels using Microsoft Word software. The instructions assume the following conditions:

• The user has a basic understanding of Microsoft software and the Windows

operating system

• Cognitive printer drivers are installed correctly

• The printer is connected, powered on, and ready to print

NOTE: EXAMPLES SHOWN HERE WERE CREATED USING MICROSOFT WINDOWS XP AND MICROSOFT WORD 2002.

To Configure the Software for a Cognitive Printer

1. Open Microsoft Word.

2. Press Ctrl+P or, on the File menu, choose Print. The Print dialog box

appears.

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3. Select a Cognitive printer.

4. Click Close to close the Print dialog box.

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Setting Label Size

Set up the Word document for the desired label size.

1. On the File menu, click Page Setup. The Page Setup dialog box displays.

2. Set all margins to 0.

3. Click the Paper tab.

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4. Set the correct width and height for the label. The example shows a 2.4” wide

by 1” tall label.

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5. Click OK and, if necessary, Fix to reset the margins. The Word document

should look similar to the figure below.

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Creating a Label and Barcode

Design the label in a Word document. Use the following steps to design a barcode.

1. Select the desired Barcode Font/Type.

2. Enter the numbers for the barcode. A barcode will not display on the screen,

but is printed on the label.

3. Set the height of the barcode by adjusting the font size. Use trial and error to

adjust the size correctly.

Printing a Label

Make sure that the printer is connected to the computer and powered on. Ensure that the media is loaded correctly. Use the following steps to print the label:

1. Press Ctrl+P or, on the File menu, choose Print. The Print dialog appears.

2. Verify that the Cognitive printer is selected.

3. Click OK.

Printing from Proprietary Applications

Refer to your software’s documentation.

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Chapter

Chapter 8: Troubleshooting

C Series printers require minimal user maintenance. When problems do occur, however, it is important to isolate the root cause between hardware or programming issues.

Isolating Problems

Programming issues can often make problems appear hardware related. Use the following steps to determine the source of the problem.

Run a Printer Self Test

A self test will help determine possible printer hardware issues since the test is performed independently from all external software, cabling, and configurations.

To perform a printer self test please refer to Chapter 2.

NOTE: LEAVING THE PRINTER IN HEX DUMP MODE FOLLOWING A SELF TEST ALLOWS THE USER TO SEE EVERY CHARACTER THAT REACHES THE PRINTER. USE OF HEX DUMP MODE CAN HELP RESOLVE SOME PROGRAMMING PROBLEMS.

If the printer will not print a self test label, the problem is most likely hardware related and the printer will not respond to incoming data.

Please contact technical support as referenced in Chapter 9 of this User’s Guide.

Print a Proven Label Format

Select a label format that has previously printed successfully on the system being used.

If the proven format will not print, inspect the system for possible communication problems, for example, cables are connected properly and configuration settings are correct.

If the proven format prints successfully, then most possible hardware issues have been eliminated.

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Print a New Label Format

If a known printable format is unavailable then a new format may be created using an available text editor. Creating and sending the simple format listed below should help isolate the problem.

! 0 100 120 1 TEXT 2 25 25 This is a test END

If the printer does not print this label but does print labels that were prepared on another system, the system being used may not be compatible with the printer. The most common cause of this is improper end-of-line termination.

Check the Label Format Header Line

When a particular label format does not print properly or is cut off at the bottom, the problem commonly occurs in the header line. Refer to the Cognitive Programmer’s Guide header line section before continuing which is located on the Companion CD or the Cognitive web site:

http://www.compactindustrial.com/cseries/documentation/documentation.htm l

“Comment Out” Portions of the Non-Working Label Format

Improper printer commands can be isolated by placing a "C" before selected CPL command lines. Begin by commenting out the most complex lines first and try printing the format again. If the problem persists, try commenting out every line between the header line and the END statement and then add lines one at a time until the problem recurs in order to see which lines are at fault.

Once the flawed portion of the format has been isolated, reference the Cognitive Programmer’s Guide to examine the code for errors or test the code by itself in a simplified format. When examining label formats, look for instances where the letters "O" or "I" have been incorrectly entered for the numbers 0 and 1. These are very common typographical errors.

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Common Issues

The following issues are based on technical support records of user questions.

LABELS SKIPPING OR PRINTER FEEDING BLANK LABELS

Label skipping can frequently be corrected by performing a printer calibration. Refer to the calibration section of Chapter 4.

If label skipping continues to occur, inspect the label or software application to verify the page length being sent to the printer does not exceed the physical length of the label.

READY LIGHT IS RED

Make sure that the printhead mechanism is firmly latched into position on both sides.

Make sure that the printer is in the proper print mode and the correct accessories are installed. Thermal Transfer printers set to TT mode create errors when printing a label if a ribbon is not installed.

If the printer feeds out multiple blank labels, it needs to be calibrated. Refer to the calibration section of Chapter 4.

Make sure that the correct power supply for the printer is being used. The C Series printers use a 90-264VAC output power supply. The output voltage is printed on the power supply.

PRINTER DRIVERS

Printer drivers are available for download from the Cognitive web site. For more information on where to download printer drivers please reference Chapter 3: Installing the Printer Drivers part of this User’s Guide.

SETTING UP AN ETHERNET PRINTER

Download the C Series Administrator Configuration tool for easy access to setting these values from the Companion CD included with the printer or from the Cognitive web site. These settings can also be configured by connecting the printer to a PC using the parallel or serial port (Refer to Chapter 2 for details regarding parallel or serial port set up).

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Type in the following commands to a text editor on the computer:

! 0 0 0 0 (Must use zero; space between each character)

VARIABLE ETHERNET IP xxx,xxx,xxx,xxx

VARIABLE NETMASK xxx,xxx,xxx,xxx

VARIABLE GATEWAY xxx,xxx,xxx,xxx

VARIABLE WRITE

VARIABLE ETHERNET RESET

END

Send this file to the printer by selecting File then selecting Print. The printer will not print anything but the ready light will blink on and off. Once a solid Green ready light is visible, cycle the power to the printer. To verify the settings have taken effect, perform a self test and verify the settings are now set in the printer. For more instructions on performing a self test, please refer to Chapter 2 of this User’s Guide.

SERIAL COMMUNICATION

If a serial port will be used for printing to the C Series printer, a custom Cognitive null-modem serial cable is required. Refer to the accessories section listed in Chapter 10 of this document or the Printer Product Guide included on the Companion CD for ordering information.

The default serial communications settings are: 9600, N, 8, 1.

PARALLEL COMMUNICATION

If a parallel port will be used for printing to the C Series printer, a custom Cognitive uni-directional cable is required. Refer to the accessories section listed in Chapter 10 of this document or the Printer Product Guide included on the Companion CD for ordering information.

When printing in parallel the port must be set up as an LPT port, not an ECP port. If the port is configured as ECP, printing may be inconsistent.

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PRINTING TOO LIGHT

Download and install the C Series Administrator configuration software for simplified setting of these values from the Companion CD included with the printer or from the Cognitive web site. These values may be changed using the Printhead Darkness setting located in the Printer Settings tab.

If unable to use the Administrator to configure this setting, type the following commands into a text editor on the computer:

! 0 0 0 0 (Must use zero; space between each)

VARIABLE DARKNESS ##

VARIABLE WRITE

END

The ## indicates the desired value to which the Darkness will be set. This should be a value slightly larger than the original one in order to increase the darkness.

For example, type the line as VARIABLE DARKNESS 20. Continue to gradually increase the number to 30, 40, 50, and so on until the desired darkness is achieved. The higher the number the darker the print will be.

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General Troubleshooting Tips

EQUIPMENT AND CABLING

Make sure that all cables and connectors are installed and secure. Before printing, make sure there is media in the printer and the power and ready green lights are illuminated. If the C Series printer is a thermal transfer unit it requires ribbon to print, and a ribbon will need to be installed in the printer.

PRINTING A DIAGNOSTIC OR SELF TEST PAGE

Please refer to Chapter 2 of this User’s Guide, to the section on Performing a Self Test for full detailed instructions.

CLEANING THE PRINTHEAD

Refer to Chapter 11 of this User’s Guide, Cleaning and Preventive Maintenance

PAPER IS JAMMED IN THE PRINTER

Turn the printer off before attempting to un-jam the printer. If a label is jammed in the printer, unplug the printer from its power source and remove the jammed label by hand only. If needed, clean any remaining adhesive on the printer with a lint-free cloth, and 98% to 99 % pure isopropyl or denatured alcohol or a cleaning pen. Refer to Chapter 11: Cleaning Supplies for more information regarding suggesting cleaning and preventive maintenance.

TIPS FOR AVOIDING PAPER JAMS

Make sure the roll of media is aligned in the center of the printer and the printer’s spring loaded media guides are firmly pressed against both sides of the roll.

BLANK LABEL IS PRINTING

Make sure all cables and connectors are installed and secure. Before printing, make sure media is loaded into the printer and both the power and ready green lights are on. If the C Series printer is a thermal transfer unit it requires ribbon to print, and a ribbon will need to be installed in the printer.

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Chapter

Chapter 9: Printer Specifications

Specifications are provided for reference and are based on printer tests using Cognitive brand ribbons and labels. Results may vary in actual application settings or when using products other than recommended Cognitive supplies. Cognitive recommends always qualifying any application with thorough testing. For updated C Series technical specifications please visit us online at:

http://www.compactindustrial.com/cseries/techspecs/techspechs.html

C Series Technical Specification Information:

Standard Features

• Compact Industrial™ printer design, small footprint high performance

• Administrator Configuration Software

• Bi-directional USB Drivers

• LCD control panel: Back-lit, 2 line, 16 characters (Cxi only)

• 200 MIPS, 180MHz, 32 bit RISC Processor

• 16 MB SDRAM memory

• 8 MB flash memory for firmware and stored objects.

• Hinged media cover to accommodate oversized rolls

• Double clamshell design for easy access user setup menus, easy ribbon loading

and simple media loading.

• Rugged die-cast metal user interface.

• Audible indicator for error warning or document alert.

• Wide path indexing sensor range.

• 203 dpi print resolution (8 dots/mm)

• 2” and 4” Print width models

• Upgradeable firmware and stored objects

• Direct thermal printing

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• CPL programming language

• Parallel, Serial, USB-A, and USB-B communication ports

• USB-A Host Control

• Adjustable position transmissive and reflective index sensing technology

to accommodate a wide variety of print media.

• Cognitive® printer driver for Windows™ NT, 2000 and XP operating

systems.

• NiceLabel® SE - Windows™ based WYSIWYG on-screen label design

and print application demo software.

Optional Features

• 300 dpi Print Resolution (12 dots/mm)

• Ethernet 10/100 Base-T interface

• Thermal Transfer Printing

• PCL (4” printers only)

Printing Specifications

Nominal Printer Size

Print Resolutions

Max Print width

Print Speeds

Max Print Lengths

Print Position Tolerance

2” Ci or Cxi 4” Ci or Cxi

203 dpi Standard

2.118" (53.8mm)

4-6 ips Ci 4-8 ips Cxi

322” (8179mm) 218”

±0.0625" (1.6mm) Left and right

300 dpi Optional

2.205" (56.0mm)

2-6 ips Ci 26 ips Cxi

(5537mm)

203 dpi Standard

4.094" (104.0mm)

4-6 ips Ci 4-8 ips Cxi

322” (8179mm) 153” (3886mm)

300 dpi Optional

4.153" (105.5mm)

2-6 ips Ci 2-6 ips Cxi

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Media Specifications

Media Types: Direct thermal or thermal transfer labels, tags, wristbands, static labels, and receipt paper.

Media Thickness: 0.010” thickness max.

Index types: Reflective and transmissive sensors to detect gaps between

labels, die-cuts, black-marks, notches, and holes.

Media Format: Continuous fanfold (external) or roll with optional intersheet perforations for easy media separation.

Media Web Width (label and liner):

• 2” Printer: 0.5” (12.7mm) to 2.84” (72mm)

• 4” Printer: 2.4" (60.96mm) to 4.63" (117.6mm)

• Minimum label length: 0.375” (9.5mm) with .125” gap

• Maximum media roll size: 7.750" (194mm) O.D. on a 1.5" (38.1mm) ID.

Core

Media Indexing

Indexing Sensing Methods: None, gap, bar, notch, and hole.

Gap and notch sensing standards: Minimum Inter-label gap: 0.125”

(3.18mm)

Gap Sensing Width Range:

• 2” Printer: User adjustable 1” right of center to 1.2” left of center.

• 4” Printer: User adjustable from center to 2.2” left of center.

Black mark sensing standards: Black mark length (parallel to inside media edge): 0.125”(3.18mm)- 1.0”(2.54mm)

Black Mark Sensing Range: User adjustable in increments of 0.2” left and right to within 0.5” of edge of the maximum media web width.

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