Cognitive Solutions 5789916, 5651624, 5752779, 5713678, 5579043 User Manual
...
A798 Thermal Receipt Printer
User Guide
Made under one or more of the following U.S. patents:
4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450,
6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754,
6739773, 6784909.
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning
Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s authority
to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no guarantee
that interference to radio communications will not occur in a particular commercial installation. If this equipment does cause
interference, which can be determined by turning the equipment o and on, the user is encouraged to contact TPG immediately.
TPG is not responsible for any radio or television interference caused by unauthorized modication of this equipment or the
substitution or attachment of connecting cables and equipment other than those specied by TPG. The correction of interferences
caused by such unauthorized modication, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply, power
cord, and interface cable which are sold for use with this product or which meet the following parameters:
Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, limited energy source,
input rated 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A for 55 watt unit; 100-240 Vac, 2.0A, 50/60 Hz, output rate 24
Vdc, 3.125 A for 75 watt unit.
Use of this product with a power supply other than the TPG power supply will require you to test the power supply and TPG printer
for FCC and CE mark certication.
Communication Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth ground
connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the TPG printer and your system for FCC and CE
mark certication.
Power Cord
A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted on the oor, a
power cord with Type SJT marking must be used. For applications outside the US, power cords which meet the particular country’s
certication and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the country of
use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement
This is a Class A product based on the standard of the Voluntary
Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic
environment, radio disturbance may arise. When such trouble
occurs, the user may be required to take corrective actions.
Disclaimer
Information in this document is subject to change without notice. Consult your TPG sales representative for information that is
applicable and current. TPG reserves the right to improve products as new technology, components, software, and rmware become
available.
No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or mechanical, for
any purpose without the express written permission of TPG.
Copyright
Copyright © 2007 by TPG - Transaction Printer Group, a subsidiary of ATSI Holdings, Inc.
950 Danby Road, Ithaca, New York 14850, USA. All rights reserved. Printed in USA. Condential, Unpublished. Property of TPG.
Trademarks
TPG is a trademark of ATSI Holdings, Inc.
Microsoft, Windows NT are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.
All other trademarks and registered trademarks are the property of their respective holders.
Patents
Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277,
6722754, 6739773, 6784909.
Web Site
http://www.TPGprinters.com
A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide
Contents
Contents 3
Contents ...............................................................................................3
Chapter 1: About this Guide .................................................................5
How to use this guide .........................................................................5
Where to nd advanced technical information ................................5
Download manuals and drivers ......................................................................5
Support ................................................................................................5
Chapter 2: About the Printer ................................................................6
Description of printer .........................................................................6
Printer controls ....................................................................................7
Available printer congurations ........................................................8
Printer conguration identication ..................................................8
Communication interfaces ................................................................8
Standard Features ...............................................................................9
Factory-installed options ...................................................................9
Add-on options ...................................................................................9
Printing features .................................................................................9
Chapter 3: Setting up the Printer .......................................................11
Unpack the printer ............................................................................11
Check the packing list .......................................................................11
Load or change the receipt paper ....................................................12
Changing the paper path width .......................................................13
Mounting the 55-watt power supply on a vertical surface ...............
(using optional kit A798-K309) ........................................................14
Spill shield option installation .........................................................14
Connect the cables ............................................................................15
Cash drawer cables ...........................................................................15
Communication cables .....................................................................16
RS-232C cable (9-pin and 25-pin) and Parallel ........................................ 16
USB cable .............................................................................................................. 17
Powered USB cable ........................................................................................... 17
Power supply cable ..........................................................................18
Cable routing .....................................................................................19
Test the printer ..................................................................................19
Contents4
Chapter 4: Using the Printer ...............................................................20
Conguring the printer ....................................................................20
Monochrome paper print density ...................................................23
When to change the receipt paper ..................................................24
Printhead Setting ..............................................................................24
Preventing overheating of the printhead .......................................25
Troubleshooting the printer ............................................................26
Printer tone and green LED ..............................................................26
Printing issues ...................................................................................27
Printer does not function .................................................................28
Chapter 5: Paper and Supplies ...........................................................29
Ordering from TPG ............................................................................29
Ordering thermal paper ...................................................................29
Thermal paper specications ...........................................................29
Qualied Paper Grades .....................................................................30
Cash drawers .....................................................................................31
Power supply and power cords ........................................................31
Wall-mount kits .................................................................................32
Documentation and utilities ............................................................32
A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User GuideA798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide
Chapter 1: About this Guide 5
Chapter 1: About this Guide
How to use this guide
The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing,
or making adjustments to a TPG printer. The chapter headings are self-explanatory, and the index at the back can also point
you in the right direction.
For basic printer setup, refer to Chapter 3: Setting up the Printer. This section has been written under the assumption that
the printer will arrive pre-configured. For instructions on checking the configuration or reconfiguring the printer, look in
Chapter 4: Using the Printer.
Having problems? Check the troubleshooting section in the back of Chapter 4.
Need paper specs? Look in Chapter 5: Paper and Supplies.
Where to nd advanced technical information
Since TPG printers are shipped pre-configured and have been designed to operate with no maintenance, this guide provides
only essential technical and configuration information. TPG also has a Programming Guide for this printer with more
detailed discussion of programming capabilities. The A798 Programming Guide has been developed as a companion
to the User Guide and includes additional programming information. The A798 Service Guide is available to qualified
service technicians who have been certified by TPG to perform advanced procedures.
Because of the printer’s wide array of printing capabilities, you may prefer to contact TPG support for more assistance.
Download manuals and drivers
The A798 Setup Guide, A798 User Guide, A798 Programming Guide, and various printer drivers can be downloaded
from the TPG Web site in .pdf format: http://www.TPGprinters.com, in the “Service and Support” window.
Support
For more advanced procedures and troubleshooting, you may need to refer to the printer’s programming or service guides
or speak to TPG technical support. Your TPG representative is also able to provide you with necessary information.
Additional information about TPG’s products and services is posted on the TPG Web site, at http://www.TPGprinters.com.
The Web site can also direct you to service and support within your area, or e-mail: support@TPGprinters.com.
Chapter 2: About the Printer6
Receipt Cover
Receipt Paper
Paper Feed Button
Connector
Cover Open
Off
Switches 1 & 2 are
shown in the
normal OFF position
On
DIP Switches
1 2
Chapter 2: About the Printer
Description of printer
The A798 thermal receipt printer is easy to install, use, and maintain. Utilizing TPG’s Clam shell design, simply snap
open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it
uses thermal printer technology.
A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide
Printer controls
LED
(Green)
Paper
Feed
Button
Chapter 2: About the Printer 7
Conguration switch (DIP switch 1)
The configuration switch allows you to change the configuration settings of the printer.
Paper feed button
During normal use, the paper feed button advances the paper. It is also used to access the configuration menu.
LED
The green LED indicates basic information about the printer status. A steady green light means the printer is on and
operating normally. A flashing LED means the printer needs operator assistance. Refer to the troubleshooting section on
page 30 for more information.
Beep
A single beep means the printer has successfully completed its startup routine. It should beep after being powered up or
reset.
If the printer beeps twice, it may be experiencing a problem. Refer to the troubleshooting guide on page 30 for more
information.
Connector Cover
The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain
on the printer and utilized as described in Chapter 3, Cable routing.
Chapter 2: About the Printer8
Model
Cust. Part No.
Revision
Serial No.
A798-XX0X-XXXX
1 = Gray
2 = Dark Gray
7 = Black
2 = 2 MB Flash
D = 9-pin RS-232/USB
N = No Interface
S = 25-pin RS-232C
W = Powered USB
D = Power Supply and Domestic Cord
I = Power Supply and International Cord
N = No Power Cord
P = Power Supply
U = Power Supply and UK Cord
N = No Logo
T = TPG Logo
Ithaca, N.Y.
Assembled in
Mexico
Canada
ICES/NMB-003
Class/Classe A
Available printer congurations
There are several configurations of the printer, depending on the combination of desired options.
Printer conguration identication
See the sample below to determine the printer configuration. The printer configuration identification (Model ID) is located
on the model label attached to the back of the printer. This information is also shown on the installation quality report card.
The Model ID description is shown below.
Communication interfaces
• RS-232C serial interface (25-pin)
• Universal Serial Bus (USB)/RS232 serial (9-pin)
• Parallel
• Powered USB
A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide
Chapter 2: About the Printer 9
Standard Features
Interfaces Interfaces vary according to specic conguration: USB/RS232 , 25-pin serial, PUSB, Parallel
Memory/Firmware 2 MB ash memory, History EEROM, 4K buer
(see factory-installed options below for additional memory)
Resident character sets PC code pages 437 (US), 850 (Multilingual), 737 (Greek), 852 (Slavic), 857 (Turkish),
858 (with Eurosymbol), 860 (Portuguese), 862 (Hebrew), 863 (French Canadian), 865 (Nordic),
866 (Cyrillic), 1252 (Windows Latin 1), and 857 (Turkish)
Downloadable Fonts TBA
Integrated bar codes Code 39, Code 93, Code 128, UPC-A, UPC-E, JAN8 (EAN), JAN13 (EAN), Interleaved 2 of 5,
Codabar, Code 128, PDF-417 (two-dimensional), ITF, Code 128 extended, RSS
Print Monochrome in either 44 (standard) or 56 (compressed) columns on
80 mm wide thermal paper
Monochrome in either 49 (standard) or 62 (compressed) columns on
82.5 mm wide thermal paper
Options for 58 mm and 60 mm wide paper are also available
Paper path 58 mm, 60 mm, 80.0 mm, 82.5 mm paper path width models
Print resolution 8-dots/mm
Speed Up to 150 mm/second throughput (monochrome)
Paper Sensing Paper out
Human interface Audible tone from speaker (software-driven). Simple commands in conguration menu
issued through paper feed button. Green LED status light, located next to the paper feed
button.
Cash drawer driver Connector for one or two cash drawers (obtain a “Y” cord for two drawers)
Knife Paper cutter standard on all units.
Factory-installed options
• Cabinet color with or without TPG logos
Add-on options
For part numbers and additional ordering information, refer to Chapter 5: Paper and Supplies.
• Wall mount kit for printer
• Wall mount kit for power supply
• Enhanced spill resistant attachments: spill shield
• Power supply: 55-watt or 75-watt
• Power cords: US, SEV, UK AC, and Australia AC cords
Printing features
The A798 printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented
in many different forms and sizes. For more information on programming the printer to change text, graphics, or other
characteristics, refer to the A798 Programming Guide.
Chapter 2: About the Printer10
A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User GuideA798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide
Chapter 3: Setting up the Printer 11
Shipping Carton
Cardboard
Printer Sleeve
Cardboard Accessory Sleeve
Power Supply with
Cable and Cord
(Optional)
Setup Guide
(in Plastic Bag)
Communication
Cable (Optional)
A798/A799 Printer
(in plastic bag) with
Starter Roll Inside Printer
Chapter 3: Setting up the Printer
Unpack the printer
Check the packing list
Save the packing materials in case you need to repack the printer for shipping or storage. Before installation, check that all
the items on this list have been shipped (printers shipped in bulk may not include all these items):
• Printer (enclosed in a plastic bag with foam pack)
• Starter roll of receipt paper (in paper compartment), with paper roll supports
• Test printout (in paper compartment).
• Setup Guide
• Power supply with cable and cord (if ordered)
• Printer-host communication cable (if ordered)
To report any missing items or shipping-related problems, contact your representative or call TPG customer service at
(877) 209-0156
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