cogeco Home Phone Arris TG3452A Manual To Installing/replacing
Guide to installing/replacing
your Home Phone Arris
TG3452A modem
Thank you for subscribing to the Cogeco Phone service. This guide will assist you in connecting your new Home
Phone modem.
Caution: While you are replacing your Home Phone modem, your phone and Internet services will not be
operational. Although the process will only take a few minutes, we recommend you perform the procedure at
a time when your Phone or Internet service is not actively being used in your household.
Installation and replacement
1
You can follow the same procedure for the installation of a new Home Phone modem or to replace an existing one.
Gather the following items to facilitate the installation or replacement of your equipment:
Modem Coaxial Cable Ethernet Cable Power Cord
*Unlocking Tool and Return Label only provided for modems being returned.
Before connecting your new Home Phone modem
2
If you are replacing an existing modem that has a security sleeve on the coaxial cable, please follow these
instructions for using the unlocking tool to disconnect the coaxial cable from the modem. If your modem allows
you to unscrew the coaxial cable by hand, you do not need to use the unlocking tool.
For homes that have an alarm system connected via phone or Internet connection, we recommend you notify
the alarm company prior to disconnecting your modem to avoid any false alarms.
Align the body of the unlocking tool with the cable.
A.
Push tool down towards security sleeve until firmly
B.
A
B
C
D
connected.
C.
Using tool handle, rotate counterclockwise until the cable is
separated from the modem.
Remove the security sleeve.
D.
Coaxial Unlocking
Tool*
Canada Post Return
Label*
E.
Disconnect any telephone cords, Ethernet cables and
phone cables located at the back of the modem.
Guide to installing/replacing
your Home Phone Arris
TG3452A modem
Installing / Replacing your new Home Phone modem
3
Connecting the modem
Locate a coaxial wall outlet in your home. If you are using Cogeco’s
A.
A
B
C
Wi-Fi services, we suggest using an outlet that is centralized in your
home for the best possible Wi-Fi coverage.
Connect the coaxial cable provided from the wall outlet to the cable
B.
connector at the rear of the modem. Firmly hand-tighten the cables
to avoid damaging the connectors.
Connect the power cord to the modem and to an active electrical
C.
outlet. This will start the synchronization process and may take up
to 20 minutes for the modem to come online.
The online light on the front of your modem will blink with a blue
D.
colour while it is synchronizing. Once the process has completed,
the online indicator light will turn solid green.
E.
If you do not see the correct indicator light pattern after 20
minutes, try moving your modem to another coaxial outlet in the
home (if available) and repeat the above process. For further
suppor t, see the troubleshooting section at the end of this guide.
Connecting your telephone to the modem
4
If you are not subscribed to Cogeco’s Home Phone ser vice, skip to step 5.
If your phone uses an electrical power supply, ensure it is connected
A.
to the base of your phone.
B
B.
Connect a telephone wire (not provided) from the base of your
phone, and connect the other end of the wire to the phone jack on
A
A
the back of the modem. The phone jack located at the top of the
modem is used for Line 1.
C.
If you subscribe to 2 telephone lines, you may attach a second
telephone to the Line 2 phone jack.
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