Codex HD830i User Manual

HD830i BARCODE PRINTER

USER MANUAL

: HD830i

: Rev.A
: 2017.03
: 920-016611-00

User Manual

Version

Issue Date

P/N

1 Barcode Printer 1

1-1 Package Contains ........................................................................................................................................ 1

1-2 Barcode Printer Introduction ....................................................................................................................... 2

2 Barcode PrinterInstallation .................................................................................................................................. 4

2-1 Media Installation.......................................................................................................................................... 4

2-2Printing Mechanism Opening ...................................................................................................................... 5

2-3Ribbon Installation.......................................................................................................................................... 6

(4 inch Ribbon ) .................................................................................................................................................... 6

(8 inch Ribbon ) .................................................................................................................................................... 7

2-4 Label Installation ........................................................................................................................................... 9

2-5 Connection with PC .................................................................................................................................... 12

2-4 Driver and Golabel Installation................................................................................................................. 13

2-10 Wizard CD Other Choice Installation .................................................................................................. 16

3 Barcode Printer Operation ................................................................................................................................ 19

3-1 Barcode Printer Operation Interface ....................................................................................................... 19

3-3 LAN Setting Operation Instruction ............................................................................................................ 25

Main Manu .......................................................................................................................................................... 25

3-5 Error Message .............................................................................................................................................. 32

4 Installing the NetSetting software ................................................................................................................ 37

4-2 The Interface of NetSetting ..................................................................................................................... 39

5 Barcode Printer Options .................................................................................................................................... 46

5-1 Pre -step for Options Installation .............................................................................................................. 46

5-2 Cutter Installation ........................................................................................................................................ 47

6 Maintenance and Adjustment......................................................................................................................... 51

6-1 Print Head Replacement............................................................................................................................ 52

6-2 Print Line Adjustment .................................................................................................................................. 53

6-4 Print Head Cleaning.................................................................................................................................... 55

6-5 Print Head Pressure Adjustment ............................................................................................................... 55

6-6 Ribbon Wrinkle Adjustment ....................................................................................................................... 57

6-7 Cutter Error Trouble Shooting .................................................................................................................... 57

6-8 Trouble Shooting .......................................................................................................................................... 59

Appendix - Printer Specification ..................................................................................................................... 60

Appendix - Communication Port Specification ........................................................................................... 61

Appendix – Wi-Fi Setting…………………………………………………………………………………………….59

Appendix – Bluetooth Setting…..………………………………………………………………………………….66
Appendix – FILE MANIPU LAT ION WHEN USING USB STICK…………………………………………………….78

FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS

Federal Communication Commission Inte rference Statement
This equipment has been tested and found to comply with the limits for a C lass B digital device, pursuant to
Part 15 of the FCC Ru les. These limits are designed to provide reaso nable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off a nd on, the user is encour a ged to try to correct the interference
by one of the following measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the equipment and receiver.

● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

● Consult the dealer or an experienced radio/TV technician for help.

This device compli es with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.

TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FO LLOWING STANDARDS

FCC CFR Title 47 Part 15 Subpart B:2015 Class B,CISPR 22:2008 ANSI C63.4: 2014 ICES-003 Issue 6:2016, Class B
IEC 60950-1:2005(Second Edition)+Am1:2009+Am2:2013
EN55024:2010+A1:2015
EN55032:2012+AC:2013,Class B
EN61000-3-2:2014
EN61000-3-3:2013
AS/NZS CISPR 22:2009+A1:2010

SAFETY INSTRUCTIONS Please read the following instructions carefully.

 Keep the equipment away from humidity.
 Before you connect the equi p ment to the power outlet, please check t h e

voltage of the power source.

 Make sure the printer is off before plugging the power connector into

the power jack.

 It is recommended that you connect the printer to a surge protector to

prevent possible transient overvoltage damage.

 Be careful not to get liquid on the equipment to avoid electrical shock.
 For safety and warranty reasons, ONLY qualified service personnel

should open the equipment.

 Do not repair or adjust energized equipment under any circumstances.

CAUTION

 Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent

type recommended by the manufacturer.

 Dispose of used batteries according to the manufacturer’s instructions.
 Only use with designated power supply adapter model.
 Changes or modifications not expressly approved by the party responsible for

compliance could void the user's authority to operate the equipment.

Specifications are subject to change without Note

1

1 Barcode Printer

1-1 Package Contains
Please check that all of the following items are included with your printer.
(Package content and Logo style may vary per region。)

 Barcode Printer

HD830i

Media Sample USB cable Quick Start Guide

Ribbon Power Cord CD
(EU)

1.5 inch/3 inch Adaptor
Ribbon Shaft

Label Roll Holder Media Holder Base Media Shaft

Power Cord

(US)

 Label Roll Stopper

2

1-2 Barcode Printer Introduction
Front View

Rear View

(Interface might differed per Optional interface)

Paper Path

Calibration Key

USB 2.0

Power Plug

Power Switch

Top Cover

Front Panel

Touch Screen

Power Key

Feed Key

RS-232

BT/WiFi (Optional)

USB HOST

Parallel (Optional)

Ethernet

Media Damper

3

Open Top Cover

Ribbon Rewind

TPH Pressure Adjust knob

Movable Media Sensor

TPH Module

TPH Module

Hook

Print Frame Hook (Right)

Print Line Adjust Knob (Right)

Ribbon Tension Adjust Knob (Right)

Print Frame Hook (Left)

Print Line Adjust Knob. (Left)

Ribbon Tension Adjust Knob. (Left)

Movable See Through Sensor

Ribbon Supply

Platen

Roller

Label Width Adjust Holder

(Left)

Paper

Damper

Label Width Adjust Holder

(Right)

4

2 Barcode PrinterInstallation

2-1 Media Installation

 Lift up the top cover

5

2-2 Printing Mechanism Opening

 Push the Print frame hook on the side to head up the print frame.

Lift up the

print frame

Print Frame Hook

(Right)

Print Frame

Hook (Left)

Push

Push

6

2-3 Ribbon Installation
(4 inch Ribbon )

 Plug a new ribbon roll into the ribbon Shaft

Install the empty ribbon core into ribbon shaft

Stick the ribbon with the Ribbon Rewind units and rolling 2~3 cycles.

New ribbon roll

Ribbon Shaft

Ribbon Supply

Ribbon Rewind

Ribbon shaft

Empty Ribbon Core

Follow the direction

Follow the direction

Rolling 2~3 cycles

7

(8 inch Ribbon )

Install the empty ribbon core into ribbon shaft

Stick the ribbon with the Ribbon Rewind units and rolling 2~3 cycles

Ribbon Supply

Ribbon Rewind

Follow the direction

Follow the direction

Ribbon shaft New ribbon roll

Ribbon shaft

Empty Ribbon Core

Rolling 2~3 cycles

8

 Install the Ribbon into the Barcode Printer

Follow the below drawing to install the ribbon in position.

Rolling to flat surface.

Put the Ribbon Rewind Assy into

position

9

2-4 Label Installation
 Label Roll Ass’y

Put the label roll into media spindle and then install the label roll s topper on the bo th side to make the

media roller in position.

 Label Holder Stand

Follow the Arrow mark and No. to
assemble the s tand.

Label roll
stopper

Media Spindle

Label Roll

Follow the direction to secure the core adaptor

Follow the Arrow mark and No. to
assemble the s tand.

10

 Label Installation

Step 1. Following the arrow mark and No. to put the label roll holder into position.

Step 2. Following the below arrow mark and direction to put the label roll into position.

Step 3. Put the label roll into label roll stand.

Hook

Position Pin

11

Step 4. Put the label pass through the label guide and then adjust the suitable label width
according to.

See Through Sensor

Reflective Sensor

Label Guide (Left)

Label Guide (Right)

Outside Label

Roll Installation

Fanfold paper

Installation

Inside Label Roll

Installation

12

2-5 Connection with PC

1. Make sure the Barcode Printer power is in off status.

2. Put the power cord one side on the power plug, one side on the power adaptor.

3. Connect the transmission cable in between PC and printer (T he cable might be diffe red acco rding
to option selected) .

4. After the media （ribbon ）installation, then power on the printer, wait the status turned to ready.

HD830i Barcode Printer
(The interface might be differ e d u pon
the options been selected)

B1

Power

cord

B2

Power cord

B2

Power Socket

A2

USB port

A1

USB port

B1

Power

A1

USB port

A2

USB port

13

2-4 Driver and Golabel Installation
Step.01 Insert the Super Wizard CD in the CD/DVD drive of the host computer and the

installation program should pop up automatically. You will see the Welcome screen
first. On the Welcome screen, choose “STANDARD INSTALLATION”.

Step.02 The wizard will then ask you to make sure your USB and power cables are connected

and that the power is turned on. Then click “NEXT”.

Step.03 The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click

“NEXT” to continue.

NOTE

* If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting
for your CD/DVD driver or double-click the icon of CD/DVD driver to run the program manually.

14

Step.04 As the printer driver and GoLabel are installing, a screen will display a progress bar.

While downloading completed you will see Installation completed. Click “NEXT” to
continue.

Step.05 You can also print a test label. If don’t print a test label, the screen display as step 6.

Note

* If you need more resources, tools or reference documents, you can also find them on Super Wizard
CD. Just click “Other Choices” on the Welcome Screen to access the files.

15

Step.06 Once the installation is complete, you can start to make and print labels with GoLabel

or through the printer driver.

16

2-10 Wizard CD Other Choice Installation
Step.01 Click “OTHER CHOICES” to next screen and select “PRINTER DRIVERS”.

Step.02 Click “INSTALL SEAGULL SCIENTIFIC WINDOWS DRIVER” to next screen, and click “NEXT”.

Step.03 Select “I accept the terms in the license agreement”, and click ”Next”，then

click ”Finish” to step 4.

17

Step.04 The Driver Wizard will guide you through the installation procedure. Select "Install printer

drivers" and click “Next”.

Step.05 With a USB connection, search models such as the right diagram printer device.

Specify your printer model and click ”Next”.

Step.06 Enter the printer name (you can use default), then click "Next" to display as right

diagram. Click "Finish" button to start installation.

18

Step.07 Driver installation completed.

19

3 Barcode Printer Operation

3-1 Barcode Printer Operation Interface

Standby key

Make sure the power switch is on, and when press the
“Standby key”, the Touch panel (LCD Display) will light up and show “Ready”. When press and hold
the “standby key” in 3 seconds, then the printer will be getting into “standby” mode.

Feed key

When you press the FEED button, the printer moves the label to the defined stop position. If you are
using continuous labels, pressing the FEED button will move label stock until you release the button
again. If you are using individual labels, pressing the FEED button will move only one label. If the label
does not stop at the correct position, please run the auto calibration (See Section 3-6. for the label
size calibration function) on the label stock.

Pause _ Feed key

If you want to pause the printing, just press the feed key then the printer will be on pause status,
besides, the LCD will show “Pause” till you press the feed key again the printer will not print any
further.
EX, if the printer is setting for 10 pages printing, when user press the feed key during the 2

nd

pages

printing, the printer will stop printing till feed key been pressed again.

Cancel Printing_ Feed key

Press and hold feed key in 3 seconds during printing, the Printer will be backed to standby mode and
LCD will display “Standby”and the printing job has been cancelled.
EX. If the printer is setting for 10 pages printing, when user press the feed key during the 2

nd

pages

printing, the printer will stop printing from the 3

rd

page and back to Standby condition since the rest

printing job has been cancelled.

Touch Panel (LCD Display)

Feed Key

Standby Key

20

3-2 LCD Operation Introduction

21

22

23

24

Label has been printed

25

3-3 LAN Setting Operation Instruction

Main Manu

26

時間設定，例如：年、月、日、時、分、可見

27

28

29

LCD Operation

When Barcode Printer is Ready, the LCD will display “Ready”
And then the printer is ready to print

If there is any error occur, there will be Error Message shows on the LCD. You could do the
trouble shooting according to or contact with the agent.

30

3-4 Label size calibration and Self Test Page

The printer can automatically detect and store label height. That means the host computer does not
need to transmit the label height to the printer. And the self-test function lets you check whether the
printer is functioning normally. Here is how you run the label size calibration and self test.

Step.01 Check that the label stock is loaded correctly.
Step.02 Switch off the printer.
Step.03 Switch the printer on again, keeping the F EED button pres sed. When the REA DY LED starts

to flash red and the STATUS LED lights up orange, release the FEED button. The printer will
now measure the label stock and store the label height

Step.04 Once the printer has successfully measured the label stock, it will print a self-test label.

The contents of a self-test printout are listed below.
(The data below is for reference only, actual result may vary according to each situation.)

Printer Model and Firmwave info

USB Port Setting

Serial Port Setting

Forms storage info

Graphics storage info

Fonts storage info

Asian fonts storage info

Database Storage info

TTF storage info

Memory Size

Speed, Darkness, Ref. Point, print direction

Media width,length, gap setting info

Options setting info

Reflective Detecting Info

Code Page Setting

Imabe Buffer Size

DRAM info

Network Status

Card Status

Sub-Mask Setting

Gateway Setting

Ethernet IP Setting

DHCP Enable or Unable

MAC Address Info

31

Auto-Calibration

「Calibration key (C-Button)」 You could press the calibration key while media been replaced or
media error to adjust the media size.

Note
* The 「C-Button」function is same as sending command (~S,SENSOR), if run during the printing,

the (Print Job) will be deleted and run media calibration. Need to resend the print job after
calibration.

C- Button

Calibration Key

Press and hold 1~2 seconds

Hold 1~2 seconds

Press and hold the「C-Button」 around 2 seconds, the printer will run the media calibration

32

3-5 Error Message

If there is any error occurred during the printing, LCD will display the Error message and also buzzer as
warning.
Please refer to below for the error status. 。

Operation Panel Status

Operation Interface

LCD

Display

Feed Key

Power Standby Key

33

34

35

3-6 Connected with USB Devices

36

Note

37

4 Installing the NetSetting software
The NetSetting software is used to manage the network configurations when connecting the printer

via Ethernet port. It is available on product CD or can be downloaded from official website. To install
the NetSetting, please follow below steps.

Step.01 Insert the product CD in the CD/DVD drive, and click “OTHER CHOICES” button.
Step.02 Select “ETHERNET”.

Step.03 Click "Install Ethernet NetSetting Software", installation screen as right diagram, click

"Next".

Step.04 Specify the “Installation Folder", then click ”Next” to installing.

38

Step.05 Once the installation is completed, you will see the NetSetting icon on your desktop as

right diagram.

39

4-2 The Interfa c e of Net Set tin g

GoDEX printer can also be used through a network connection (as a remote network printer), make
sure the printer connected to the Internet and the power cord, you can use the Interface of
NetSetting to search connected network printers.

Step.01 Click the NetSetting icon to start the program, you will see the start page as left

diagram. Click the magnifier icon to search the Godex printers which are connected
via Ethernet port in you network environment (as right diagram).

Step.02 There are six tabs on the top of interface which can configure different types of

network settings. But for the data security reason, you need correct password to enter
the configuration pages.

NOTE
* The default password is “1111”, you can change the password later from the “IP Setting” tab.

40

IP Setting

The IP Setting tab can change the printer name, Port number, Gateway setting and the password for
configuring the printer. You can also set the printer’s IP address ether by DHCP or by Static IP.

You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values.

NOTE
* To fully benefit from the NetSetting software, you should be familiar with basic networking principles.
Please contact your network administrator for related network setting information.
* When enabling DHCP, if you find the IP Address as: IP = 169.254.229.88, Net mask = 255.255.0.0,

Gateway = invariable (last value), the IP Address is invalid.

41

Alert Path Setting

NetSetting will send the alert messages to designated mail account when the error happened on
printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network
Management Protocol). You can set or change the configurations of SMTP and SNMP on this “Alert
Path Setting” tab.

You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values.

42

Alert Message Setting

For the alert message notification function, you can decide which error cases need to be sent out to
the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.

You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values.

43

Printer Configuration

Set or change the configurations of connected printer. Most of key settings for the printer operation
can be done by this setting page.

You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values.

44

User Command

The “User Command” tab provides a communication interface for operator to control the printer.
Input printer commands in "Input Command" window and press “Send Command” button, the
commands will be sent to the printer. For some commands that will return response message, the
message will be displayed in "Output Message" window.

You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values.

45

Firmware Download

On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If
you need to update the printer firmware, just specify the file location of firmware file and press “Start
Download Firmware” button. The printer firmware then can be updated remotely.

In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the
printer configurations back to factory default.

46

5 Barcode Printer Options

5-1 Pre -step for Options Installation

Before install the options, please follow the pre-Step 1

st

.

1. Power off Barcode Print er

(Please must be turn off the power before any options installation)

2. Open the Top Cover

Note
* Make sure the printer is power off status before cutter installation.
** The linerless media is not suitable for this option cutter.

47

5-2 Cutter Installation
Cutter parts introduction

Cutter Module Installation Steps:

(Following Steps must be under printer power off condition)

Note

* Before cutter installation, make sure the printer is under power off condition or the power cord is

not plugged！
** The linerless media is not available supported.
*** The maximum cutting width is 230 mm，the minimum cutting height is 30 mm above. (If over the

range then it’s not under warranty condition)
**** Suggested Stop Position for Cutter is (^E) 29~30。

Front cover

Cutter cable

Front cover

Step 1. Disassemble the bottom case screws (Marked in Red circle)

48

Note

* Please must make sure the power is off status before any installation for the security purpose.

Step 4. Fasten the screw in position.

Paper Feed

Direction

External Label Roll Stand

Printer

Step 2.
(No. 1) Release the TPH loc k
(No. 2) Follow the direction to ope n the print frame.
(No. 3 and 4 ) Tak e off the fron t p anel

Step 3.
( No. 1) Connecting the cutter cable into printer
(No. 2) Hook the Cutter module into position.
(No. 3) Follow the direction to put the cutter motor into position ( mark in
red ci rcle)

Assembly completely show as below

Externa Label

Roll Stand

Cutter

Feeding Direction

49

5-3 Wi-Fi Module Installation(031-H83003-000)

Step 1. Remove the rear plate

Step 2. Install the WiFi module into the rear
plate

Step 3. Connect the cable into positi on

and fasten the rear plate back
to printer

* Wi-Fi module

50

5-4 Bluetooth & Parallel port adaptor module(031-H83004-000)、(031-H83002-000)

Step 1. Remove the rear plate

Step 3. Connect the cable into

position and fasten the
rear plate back to printer

* Parallel port cable connector posit ion

Step 2. Install the Bluetooth module into
the rear plate

Step 1. Remove the rear plate

Step 2. Install the Parallel port adaptor

module into the rear plate

Step 3. Connect the cable into

position and fasten the
rear plate back to printer

51

5-4 Main Board Connecter Position

項目 內容 項目 內容

1

Cutter & Label Dispenser 12 WiFi

2

Motor 13 Calibration Button

3

POWER 14 Ethernet Port

4

TPH 15 RS-232 Port

5

LCD panel 16 USB Port

6

Label Sensor(See-Through) 17 USB HOST

7

Door Open

8

Label Sensor (Reflective)

9

Ribbon Out Sensor

10

Parallel Port

11

BT

10

52

6 Maintenance and Adjustment
6-1 Print Head Replacement

Note

* Make sure the printer is power off status before TPH replacement.

Step 1.
(No. 1 ) Releas e t he TPH lock.
(No. 2) Follow the direction to open the Print frame.
(No. 3) Remove the TPH cover scr ews.

Step 2.
(No. 1) Follow the direc tion to roll down the TPH module.
(No. 2) Follow the direction to take out the thumb screws
( No. 3) Take off the TPH module from the connector.

53

6-2 Print Line Adjustment

TPH print line adjustment:
To have good print quality in hardness or thicker media, we will
suggest to move the print line a little bit forward (paper feeding
direction) . And it will be able to apply the flat screw driver(as
above figure) turn in clockw is e o r cou n t er clockwise to rotate
the screws (A) to move back or forward the TPH position. The
adjustment screw (A) of the left and right side of the print head
position adjustment should be adjusted so that the print line is
parallel to the center line of the roller. Adjust the screw (A) to
rotate one turn, the print hea d displacement stroke is 0.5mm, it is
recommended to adjust t h e w a y p rog res sive, each time to
adjust the 1/4 turn to confirm the print quality situation.
(A) Turn the adjustment screw (A) on the left and right sides to
the position where the adjustment line is aligned with the
indicating line, and return to the original position and then adjust
it again according to the above adjustment method.

1. Lift up the top cover.

Print Line

Adjustment Screw

Print lin e Adj u st

Indication Line

2. Use the flat screw driver

54

6-3 Ribbon Tension Adjustment

Counter Clockwise : Loosen the tension

Clockwise: Tighten the tension

Clockwise : Tighten

the tension

Counter Clockwise:

Loosen the tension

1. Lift up the top cover

2. Use the flat screw driver

Tension Adjust Screw

55

6-4 Print Head Cleaning

Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print
quality. The printer cov er must there fore always be clo sed d uring pr inting. K eeping dirt a nd dus t away
from the paper or labels ensures a good print quality and a longer lifespan of the print head.。

Print Head Cleaning Steps
Step.01 Switch off the printer.
Step.02 Open the printer cover.
Step.03 Release the printing mechanism and lift it.
Step.04 Remove the ribbon
Step.05 To remove any label residue or other dirt from the print head (see red arrow), please use

a soft lint-free cloth dipped in alcohol

Note
* The print head should be cleaned once a week.

* * Please make sure that there are no me tal f ra g ments or o ther har d par ticles o n the so f t c loth u se d

to clean the print head.

56

6-5 Print Head Pressure Adjustment

When printing on special media (with varying material thickness), the print quality may suffer. You will
then need to adjust the print head pressure.

Adjustment Steps

Step.01 Open the printer cover.
Step.02 Remove the ribbon.
Step.03 Use a screw driver and slowly turn the adjustment screws for the pr int head to in creas e o r

reduce the print head pressure. Do not screw it hard, otherwise the machine will be
broken.

Step.04 Turn the adjustment screws according to actual position which is unsuccessful printed.

Turn towards + (Plus) indicates : T he pressu re is increas ed；Turn towards – (Minus) indicates:
The pressure is reduced.

。

SCREW ( RIGHT )

Screw for adjusting the print head

pressure on right side

SCREW ( LEFT )

Screw for adjusting the print head

pressure on left side

57

6-6 Ribbon Wrinkle Adjustment

To keep track of the cha nge in print quality, you shou ld adju s t the scr ews b y half a tur n at a time . P rin t
a test page. If there is no improvement in the print result, turn the screw by another half turn. Do not
turn the adjustment screw more than two full turns.

Note
* If you adjust the screw by more than two full turns, the paper feed may no longer function

correctly. In that case, unscrew the ribbon shield screws fully and restart the adjustment process.

Ribbon tension

adjust screw

Clockwise: Tighten

tension

Counter Clockwise :

Loosen tension

Counter Clockwise :

Loosen tension

Clockwise: Tighten

tension

The use of different ribbon mater ials may caus e wrinkling of the r ibbo n, whic h in turn aff ects the
print result as illustrated by the examples in (a) and (b). To change the print quality, you can
adjust the ribbon shield screws. If your print result looks like the example in (a), you need to turn

58

6-7 Cutter Error Trouble Shooting

While using the cutter, paper jams may occur. Please follow the below steps to clean the paper jam.
A socket head screw for adjusting the cutter is located on the bottom of cutter module, as shown in
below illustration.

Guillotine Cutter

 Cleaning Steps

Step.01 Switch off the printer.
Step.02 Use a Philips screwdriver to turn the socket head screw and release the knife.
Step.03 When you have cleared the paper jam, switch on the printer again. The cutter will

automatically reset.

Note

* Make sure power is off status before repairing.
** Labels should be at least 30 mm high to ensure correct functioning of the cutter。

Adjusting position of the cutter

59

6-8 Trouble Shooting

Problem Solution

The printer is switched on but the display
does not light up.

♦ Check the power supply.。

One or both LEDs light up red and printing is
interrupted.

♦ Check the software settings (driver settings) or command

codes.

♦ Look for the erro r a le rt in t he table in Section 3-

3 Error alerts .

♦

Check whether the cutter is functioning normally and

whether it is cutti ng at all. (Only if a cutter is installed.)

The label stock passes through the printer
but no image is printed.

♦

Please make sure that the label stock is loaded the right

way up and that it is s uitable material.

♦ Please make sure that the ribbon is loaded correctly.

The label stock jams during printing.

♦

Clear the paper jam. Remove any label material l eft on the
thermal print head and clean the print head using a soft

lint-free cloth dipped in alcohol.

There is no printed image on part of

the

label or the image is blurred.

♦ Check the thermal print head for dust or othe r dirt (label

material or ribbon residue).

♦ Check for errors in the application software.
♦ Check the ribbon for wrinkles.
♦ Check the power supply.
♦ Run a self test (Section 3-2 )

and check the test print pattern

to see whether the print head prints over the entire width of
the medium.

♦ Check the quality of the print medium.

The printed image is positioned incorrectly
or a label is missed out during printing.

♦ Run the Label size calibration function. (Section 3-2)
♦ Check the label height setting.
♦ Check whether there is paper or dust covering the

sensor.

♦ Check the paper guide settings.

The cutter does not cut off the labels in a
straight line.

♦ Check whether the label stock is positioned str a ight.

The cutter does not cut off the labels
completely.

♦ Check whether the label is more than 0.2 mm thick.

When using the cutter, the labels are not fed
through or cut off incorrectly.

♦ Check whether the cutter has been correctly installed.
♦

Check whether the paper guides are functioning correctly.

The label dispenser is not functioning
normally.

♦ Check whether there is dust on the label dispenser.
♦ Check whether the label stock is positioned correctly.

NOTE

 If any problems occur that are not described here, please contact your dealer.

60

Appendix - Printer Specification

61

Appendix - Communication Port Specification

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81