Cochlear Nucleus CR230 User Manual

Nucleus® CR230 Remote Assistant

User Guide

390460 ISS9 SEP13

Printed in Australia

ACE, Advance Off-Stylet, AOS, AutoNRT, Autosensitivity, Beam, Clinicnet, Cochlear, Codacs, Contour, Contour Advance, Custom Sound, DermaLock, ESPrit, Freedom, Hear now. And always, Hybrid, inHear, Invisible Hearing, MP3000, myCochlear, NRT, Nucleus, Nucleus in Chinese characters, Off-Stylet, SmartSound, Softip, SPrint, the elliptical logo and Whisper are either trademarks or registered trademarks of Cochlear Limited. Ardium, Baha, Baha Divino, Baha Intenso, Baha PureSound, Baha SoftWear and Vistaﬁx are either trademarks or registered trademarks of Cochlear Bone Anchored Solutions AB. © Cochlear Limited 2013

Cochlear Ltd

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Tel: +61 2 9428 6555 Fax: +61 2 9428 6352

Cochlear Ltd

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Tel: +61 2 9428 6555 Fax: +61 2 9428 6352

Cochlear Americas

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Tel: +1 303 790 9010 Fax: +1 303 792 9025

Cochlear Canada Inc

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Tel: +1 416 972 5082 Fax: +1 416 972 5083

Cochlear AG

EMEA Headquarters, Peter Merian-Weg 4, 4052 Basel, Switzerland

Tel: +41 61 205 0404 Fax: +41 61 205 0405

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Tel: +49 511 542 770 Fax: +49 511 542 7770

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Tel: +44 1932 26 3400 Fax: +44 1932 26 3426

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Tel: +32 15 79 55 11 Fax: +32 15 79 55 70 Cochlear France S.A.S. Route de l’Orme aux Merisiers, Z.I. Les Algorithmes – Bât. Homère, 91190 Saint-Aubin, France Tel: +33 805 200 016 Fax: +33 160 196 499

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Cochlear Limited (Singapore Branch)

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Tel: +65 6553 3814 Fax: +65 6451 4105

Cochlear Medical Device (Beijing) Co Ltd

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Cochlear Medical Device Company India Pvt. Ltd.

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Nihon Cochlear Co Ltd

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Tel: +81 3 3817 0241 Fax: +81 3 3817 0245

www.cochlear.com

This guide is intended for Cochlear implant recipients and their carers using the Cochlear Nucleus CP910 or CP920 Sound Processors.

The remote assistant is compatible with the CP810 Sound Processor.

Your remote assistant provides access to key information about your processor, including status (e.g. battery status), and troubleshooting details.

You can use your remote assistant to adjust your processor settings. If you are a bilateral recipient, your remote assistant can be used to control both processors.

If you are a parent or carer, you can use the remote assistant to monitor and manage a child’s processor.

For more information on your processor, refer to the Cochlear™ Nucleus® CP910 and CP920 Sound Processor User Guide.

About

The Cochlear™ Nucleus® CR230 Remote Assistant is a hand-held device that allows you to control and monitor the Cochlear™ Nucleus® CP910 or CP920 (“CP900 series”) Sound Processors.

Note

Refer to the Warning s section for warnings an d cautions relating to the use of the CR2 30 remote assistant and components.

Notes

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

Program button Program button

Lock-unlock slider

Program button

Home button

Up arrow button

Right arrow button

Pin for

attaching lanyard

Display

Program button

Left arrow button

OK button

Down arrow button

CR230 Remote Assistant

Front

Back

Personal identiﬁcation label

Telecoil button

Product

information label

USB cable socket

Speaker

Coil guide for pairing

Hard reset button

ABOUT

Hold and use

Hold the remote assistant in the palm of your hand. Keep it within two metres (about six feet) of the sound processor. If the distance is more than two metres, you may experience longer response times or loss of communication.

If you experience interference in the communication between your processor and the remote assistant, try the following:

• Hold the remote assistant in a different position.

• Move away from the vicinity of any electronic equipment that may be causing interference.

2 metres or less

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

Navigate

Press the Home button to return to the previous menu or Home screen

When prompted, press

the up and down arrow

buttons to select

options in menus or

change settings

Press the left arrow button to move back through the screens

Press the OK button to select an option on a screen or enter a menu

Press the right arrow

button to scroll forward

through the screens

ABOUT

Lock and unlock

The remote assistant can be locked to prevent buttons being accidentally pressed.

Slide the lock-unlock slider down to lock the remote assistant, and up to unlock.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

ABOUT

TIP

Use the lock-unlock slider to show the battery level of your remote assistant.

LOCKED

The Unlocked or Locked screens will display based on the position of the slider.

You cannot turn off the remote assistant while it is locked.

Symbols used in this guide

Note

Important information or advice.

Tip

Time saving hint.

Caution (no harm)

Special care to be taken to ensure safety and effectiveness. Could cause damage to equipment.

Warning (harmful)

Potential safety hazards and serious adverse reactions. Could cause harm to person.

NOTe

Please refer to the booklet Important Information: Warnings, Precautions and Electromagnetic Compatibility for important

information that applies to cochlear implant systems.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

SeCTION GUIDe

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Turn on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Troubleshoot . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Other information . . . . . . . . . . . . . . . . . . . . . . 71

Section guide

About . . . . . . . . . . . . . . . . . ii

Front . . . . . . . . . . . . . . . . . . . . . 1

Back . . . . . . . . . . . . . . . . . . . . . 1

Hold and use . . . . . . . . . . . . . . . . 2

Navigate . . . . . . . . . . . . . . . . . . 3

Lock and unlock . . . . . . . . . . . . . . 4

Charge . . . . . . . . . . . . . . . . 11

Turn on . . . . . . . . . . . . . . 15

Select language . . . . . . . . . . . . . . 16

Pair . . . . . . . . . . . . . . . . . . . . . 17

Turn off . . . . . . . . . . . . . . . . . . 19

Use . . . . . . . . . . . . . . . . . . 21

Status indicators . . . . . . . . . . . . . 22

Programs on your Home screen . . . . . 24

SCAN program . . . . . . . . . . . . . . .25

Custom programs . . . . . . . . . . . . 26

Change programs . . . . . . . . . . . . . 27

View numbers instead

of program names . . . . . . . . . . 27

Practice mode . . . . . . . . . . . . . . 28

Advanced mode . . . . . . . . . . . . . 31

Use telecoil . . . . . . . . . . . . . . . . 32

Audio accessories . . . . . . . . . . . . . 34

Bilateral displays and controls . . . . . . 35

Contents

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

Adjust . . . . . . . . . . . . . . . 39

Volume or sensitivity . . . . . . . . . . . 41

Bass and treble . . . . . . . . . . . . . . 42

Master volume . . . . . . . . . . . . . . 43

Settings . . . . . . . . . . . . . . 45

Telecoil mix . . . . . . . . . . . . . . . . 47

Accessory mix . . . . . . . . . . . . . . . 48

Adjust left/right . . . . . . . . . . . . . . 49

Processor buttons . . . . . . . . . . . . 50

Processor beeps . . . . . . . . . . . . . . 50

Processor lights . . . . . . . . . . . . . . 51

Beeps on remote assistant . . . . . . . . 52

Alert messages . . . . . . . . . . . . . . 53

SCAN icons . . . . . . . . . . . . . . . . 54

Care . . . . . . . . . . . . . . . . . 57

Clean . . . . . . . . . . . . . . . . . . . 58

Store . . . . . . . . . . . . . . . . . . . . 59

Troubleshoot . . . . . . . . . 61

Alert screens . . . . . . . . . . . . . . . .62

View system details . . . . . . . . . . . 64

Reset processor settings . . . . . . . . . 65

Reset remote assistant . . . . . . . . . . 66

Other problems . . . . . . . . . . . . . . .67

Warnings . . . . . . . . . . . . 70

Other information

. . . 71

CONTeNTS

Charge

Charge battery

Cochlear recommends that you fully charge the battery:

• before using the remote assistant for the ﬁrst time

• when the remote assistant Battery Status screen shows

that the battery is low

• once a week, even if the remote assistant does not

indicate that the battery is low or empty.

It may take two to four hours to fully charge a completely empty battery. As the battery ages, it may take longer to fully charge the battery.

A fully charged battery should provide you with enough battery life for one to two weeks. However, battery life varies depending on:

• amount of usage

• whether you turn off your remote assistant when not in use

• whether your remote assistant is controlling one or two

sound processors.

The battery’s lifespan is at least 400 charge cycles.

TIP

When charging correctly, the Charging screen will display, followed by the Charged screen when the battery is full.

TIP

The remote assistant has an integrated battery that can only be removed by trained Cochlear personnel. Send your remote assistant to a Cochlear repair centre to change the battery.

CAUTION

Ensure that you only use battery charging equipment supplied by Cochlear to charge the remote assistant battery.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

CHARGe

There are three options for charging:

Use the Cochlear™ Nucleus® Battery Charger and the Cochlear™ Nucleus® Battery Charging Kit.

Use the Cochlear™ Nucleus® CR200 Series Charging Kit.

Use the USB port on a computer. Leave the computer turned on to charge the remote assistant.

NOTe

You cannot switch off the remote assistant when it is plugged in.

Turn on

Turn on 16 Select language 16 Pair 17 Turn off 19

Turn on

To turn on the remote assistant, press and hold the OK button until the two Startup screens display. The Battery Status screen and your Home screen will display after the Startup screens.

Select language

You will be prompted to select a language the ﬁrst time you use the remote assistant:

1. When the Select Language screen displays, press the up or down arrow

button to highlight your preferred language.

Startup screen Battery Status screen

2. Press the OK button to select.

SELECT

English

Deutsch

SELECT LANGUAGE

TIP

You can reset the remote assistant and start again if you selected the wrong language (see Reset remote assistant on page 66).

NOTe

If this is the ﬁrst time the remote assistant is being used, the Select Language screen will display instead of the Home screen.

NOTe

The remote assistant remembers your selected language when you turn it off.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

TURN ON

Pair

Pairing allows the remote assistant to communicate with the processor.

If a processor is not paired with the remote assistant, the No Processor Paired screen will display. Hold the processor coil to the back of the remote assistant to pair them.

If there is already a processor paired, you can pair again with a different processor at any time.

Before pairing, ensure the processor is switched on:

1. Hold the coil on the coil guides at the back of the remote assistant.

Hold processor coil

to back of remote

NO PROCESSOR

PAIRED

PROCESSOR PAIRED

TIP

Several remotes can be paired to one processor. For recipients who travel, this is useful when a remote is needed in two locations, e.g. school and home or home and clinic.

The Pair Processor screen will display.

2. Press the OK button to pair.

When pairing is complete, the Processor Paired screen will display, followed by your Home screen.

PAIR

PAIR PROCESSOR ?

NOTe

If you are a bilateral user, you will need to repeat steps 1 and 2 for your second processor.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

TURN ON

Turn off

To turn the remote assistant off:

1. Press and hold the OK button until the menu displays.

Switch Off will already be highlighted.

2. Press the OK button to select.

SELECT

Reset Settings

Switch Off

Cancel

2020

2121

Use

Status indicators 22 Programs on your Home screen 24 Practice mode 28 Advanced mode 31 Use telecoil 32 Audio accessories 34 Bilateral displays and controls 35

Status indicators

Your remote assistant allows you to display key information about your processor, including the battery status.

Check processor status

To check the status of your processor press the OK button from your Home screen. Two animated Status screens will display:

The sound meter bar shows sound being “heard” by the processor.

Soft sound

(20–50 dBA)

Moderate sound

(50–70 dBA)

Loud sound

(70–100 dBA)

The ﬁrst Status screen will display the processor status indicator. Green means everything is working.

The second Status screen will display information about the processor battery and sound levels.

STATUS

Press

STATUS

Sound meter bar

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

Check battery status

A Battery Status screen is displayed when you ﬁrst switch on your remote assistant.

If there are problems with the processor or battery, an alert screen will display. See Alert screens on page 62.

Press

STATUS

TIP

An hourglass may brieﬂy display instead of the battery in the second Status screen. This indicates that the remote assistant is waiting for an update from the processor.

USe

Programs on your Home screen

While most recipients will have two programs on their remote assistants, your clinician may provide up to four programs based on your hearing requirements. These programs will be displayed on your Home screen.

For example:

The tab for the active program will be bigger than the others.

The program and screen background colour will match.

The picture on the screen will show the active program.

Home screen with two programs

SCAN

TIP

The background picture and colour on your Home screen will change depending on which program is active.

SCAN

Home screen with four programs

SCAN

WORK CAFE

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

SCAN program

The SCAN program (if set up by your clinician) detects and automatically adjusts your processor to the current sound environment.

Icons associated with the SCAN program

USe

SCAN

Speech in noise

Quiet

Wind

Noise

Music

Speech

NOTe

You can hide the SCAN icons by navigating to the Settings screen and then to the SCAN Icons screen. When the SCAN icons are hidden, the SCAN feature will still function normally but you will not see the icons change on the Home screen.

Custom icons

Your clinician can set the icon which displays for each of your custom programs. These icons let you see which program is active.

TV Work

Café Car

Music

Shopping

Home

1 On 1

OutdoorGroups

School

Distance

SELECT

Turn on Program Numbers

Simple Mode

3 4

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

USe

Change programs

Up to four programs may be set up by your clinician. Use the program buttons to change between programs.

Display numbers instead of program names

If you prefer to see numbers instead of program names displayed on your

Home screen:

1. Press and hold the OK button to display the menu.

2. Press the down arrow button to highlight Turn on Program Numbers.

3. Press the OK button to select.

TIP

To revert to displaying program names, repeat these steps but select the Turn off Program Numbers option.

Program 3

Program 2 (selected)

Program 4

Program 1

SCAN

WORK CAFE

Practice mode

Practice mode allows you to familiarise yourself with the remote assistant before you start using it.

To enter Practice mode:

1. Press and hold the OK button.

2. When the menu displays, press the down arrow button to highlight

Practice Simple or Practice Advanced.

SELECT

Practice Advanced

Practice Simple

Reset Settings

NOTe

In Practice mode, adjustments or changes to settings are not saved or sent to the processor.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

USe

3. Press the OK button to select.

The Start Practice Mode screen will brieﬂy display, followed by the Home screen in Practice mode.

SCAN

TIP

The remote assistant displays one square for Simple Practice mode and two squares for Advanced Practice mode.

Finish Practice mode

To ﬁnish Practice mode:

1. Press and hold the OK button to display the menu.

Finish Practice Mode will already be highlighted.

2. Press the OK button to select.

The Practice Mode Finished screen will brieﬂy display followed by the Home screen.

SELECT

Turn On Program Numbers

Finish Practice Mode

Switch Oﬀ

Press to enter

HEARING

ADJUSTMENT

Press to enter

SETTINGS

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

USe

Advanced mode

Your remote assistant is set to Simple mode by default. Simple mode provides access to features that are most relevant for your hearing requirements.

If required, you can switch to Advanced mode to adjust settings on your processor and remote assistant.

To change to Advanced mode:

1. Press and hold the OK button to display the menu.

2. Press the down arrow button to highlight Advanced mode.

3. Press the OK button to select.

Navigate to the following screens to adjust hearing or change settings when you are in Advanced mode.

For more information see Master volume on page 43 and Settings on page 46.

SELECT

Turn on Program Numbers

Practice Advanced

Advanced Mode

NOTe

The Hearing Adjustment screen is only displayed if enabled by your clinician.

Use telecoil

Listen to hearing loops and hear voices on the telephone with the telecoil. Your clinician can set up your processor with manual telecoil and also auto telecoil. Auto telecoil detects the telecoil signal automatically whenever you use a telecoil-compatible phone or are in range of a hearing loop.

You cannot use telecoil while an audio accessory is connected to your processor.

To use telecoil or auto telecoil:

1. Press the telecoil button once to turn

telecoil on.

2. Press the telecoil button again (within

5 seconds) to turn auto telecoil on.

3. Press the telecoil button again to turn

telecoil or auto telecoil off.

TIP

If you are a bilateral recipient and you have an accessory plugged into one processor, pressing the telecoil button on the remote assistant or the processor will control the accessory.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

USe

When you use the telecoil or auto telecoil, the following icons may display on your Home screen:

Telecoil

Telecoil on

Telecoil is active on your processor.

Auto telecoil

Auto telecoil on (receiving)

Auto telecoil is on and your processor is in range of and detecting a hearing loop or telephone.

Auto telecoil on (standby)

Auto telecoil is on, but your processor is not detecting a hearing loop or telephone.

Telecoil or auto telecoil off

This icon will brieﬂy display on the screen when you turn off telecoil or auto telecoil.

CAUTION

Certain electronic devices or machinery may automatically turn on telecoil when you are in auto telecoil mode (you may hear a buzzing noise). If this happens, move away from the device or machinery and wait a few seconds for auto telecoil to turn itself off, or turn it off manually.

Audio accessories

If you connect an audio accessory to your processor, a pop-up will brieﬂy display on your remote assistant. A small icon will be superimposed over your Home screen while the accessory is connected, and another pop-up will brieﬂy display when the accessory is disconnected.

For example:

As soon as an accessory is connected, it immediately sends sound to the processor.

When an accessory is in the ‘on’, or ‘active’ state, a small icon with a green dot displays on the Home screen.

If an accessory is connected to your processor, you must manually turn off the accessory input to hear sound from the processor’s microphones. Use the telecoil button to control the accessory (on and off) when it is connected. See Use telecoil, page 32.

SCAN

Disconnected

SCAN

Oﬀ

Accessory on Accessory off Accessory disconnected

SCAN

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

STATUS

Bilateral displays and controls

If you are a bilateral user, some of the screens on your remote assistant will have left (L) and right (R) symbols to represent your left and right processors.

For example:

By default, any adjustments you make with your remote assistant will affect your left and right processors at the same time (together). However, you can change this setting so that you can make separate adjustments to your left and right processors. See Adjust left/right on page 49.

If you are a bilateral user, an option in Advanced mode will allow you to control your processors separately. When you select ‘Separately’ on the Adjust Left/Right screen (accessible via the Settings screen), some screens on your remote assistant will be repeated to allow you to adjust the left and right processors separately.

For example:

Left and right Home screens

Left and right Volume screens

For information on how to change these settings, see Adjust left/right on page 49.

VOLUME

SCAN

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

USe

Adjust

Volume and sensitivity 41 Bass and treble 42 Master volume 43

Adjust

Your clinician may give you the ability to adjust volume, sensitivity, bass, treble and master volume from your remote assistant.

If these controls are set up on your remote assistant, you can access the screens to adjust them by pressing the right arrow button from your Home screen.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

VOLUME

ADJUST

Volume and sensitivity

Volume controls your perception of loudness, while sensitivity controls the range of sounds your hear (e.g. soft, background, close or far away). Up to 10 volume and 21 sensitivity settings are available.

To adjust volume or sensitivity levels:

1. From your Home screen, press the right arrow button to navigate to the

Volume or Sensitivity screen.

2. Press the up or down arrow button to turn the volume or

sensitivity up or down.

VOLUME

SENSITIVITY

This indicates the default value set by your clinician.

This indicates where you are in relation to the Home screen.

TIP

Adjust volume (or sensitivity, if set up) directly from the Home screen by pressing the up or down buttons.

BASS

TREBLE

Bass and treble

If enabled by your clinician, you can adjust your perception of low or high pitch sounds on your remote assistant. These adjustments can be made at the Bass or Treble screens:

To adjust the bass or treble levels:

1. From your Home screen, press the right arrow button to navigate to the

Bass or Treble screens.

2. Press the up or down arrow button to turn the bass or treble levels

up or down.

There are 60 bass and treble levels available to you: -30 to +30.

ADVANCeD MODe ONLY

CAUTION

Ensure you only adjust these levels when you can hear sounds or speech. Increasing the master volume may cause loud sounds or discomfort at high levels. If this occurs, remove the coil/processor immediately. Decrease the master volume before replacing the coil.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

ADJUST

Master volume

If your clinician has enabled bass and treble controls on your remote assistant, master volume will also be enabled. Master volume allows you to adjust the overall loudness of your sound processor.

To adjust the master volume level:

1. From your Home screen, press the right arrow button to navigate to the

Hearing Adjustment screen.

2. Press the OK button.

3. At the Master Volume screen, press the up or down arrow button to

adjust the master volume up or down.

4. When you are satisﬁed with your adjustments, press the Home button

to go back to the Hearing Adjustment screen.

The range of master volume levels is 0 to 255.

Press to enter

HEARING

ADJUSTMENT

190

MASTER VOLUME

4444

4545

Settings

Telecoil mix 47 Accessory mix 48 Adjust left/right 49 Processor buttons 50

Processor beeps 50 Processor lights 51 Beeps on remote assistant 52 Alert messages 53 SCAN icons 54

ADVANCeD MODe ONLY

TIP

To navigate to the Settings screen, continually press the right arrow button from your Home screen.

After making your changes, press the Home button to return to the Settings screen. Press the Home button again to return to the Home screen.

Settings

In Advanced mode, you have access to settings that allow you to make additional changes to the way your processor and remote assistant operate.

The options available to you from the Settings screen allow you to:

• adjust telecoil to microphone mixing ratio

• adjust accessory to microphone mixing ratio

• adjust left and right processors (if you are a

bilateral user)

• lock/unlock processor buttons

• turn on/off processor beeps

• turn on/off processor lights

• adjust volume of beeps on the remote assistant

• show/hide alert messages on the remote assistant

• show/hide SCAN icons on the remote assistant.

Press to enter

SETTINGS

ADVANCeD MODe ONLY

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

SeTTINGS

Telecoil mix

Mixing allows you to combine telecoil and microphone input.

To adjust the telecoil to microphone mixing ratio:

1. Go to the Settings screen and press the OK button.

2. When the Telecoil Mix screen is displayed, press the up

or down arrow button to change the mix.

The number on the screen tells you the ratio of telecoil sound to microphone sound in the mix.

TELECOIL MIX

NUMBER SOUND MIX

100 All telecoil (100%)

6 6 parts telecoil to 1 part microphone

5 5 parts telecoil to 1 part microphone

4 4 parts telecoil to 1 part microphone

3 3 parts telecoil to 1 part microphone

2 2 parts telecoil to 1 part microphone

1 1 part telecoil to 1 part microphone

TIP

To focus more on the telecoil input and reduce background sounds, increase the number displayed on the Telecoil Mix screen. To hear more background sounds while using the telecoil, decrease the number.

ADVANCeD MODe ONLY

Accessory mix

To adjust the accessory to microphone mixing ratio (e.g. when using the Cochlear Nucleus Personal Audio Cable to listen to music):

1. Go to the Settings screen and press the OK button.

2. Press the right arrow button to navigate to the

Accessory Mix screen.

3. Press the up or down arrow button to change the mix.

The number on the screen tells you the ratio of accessory sound to microphone sound in the mix.

ACCESSORY MIX

NUMBER SOUND MIX

100 All accessory (100%)

6 6 parts accessory to 1 part microphone

5 5 parts accessory to 1 part microphone

4 4 parts accessory to 1 part microphone

3 3 parts accessory to 1 part microphone

2 2 parts accessory to 1 part microphone

1 1 part accessory to 1 part microphone

TIP

To focus more on the accessory input and reduce background sounds, increase the number displayed on the Accessory Mix screen. To hear more background sounds while using the accessory, decrease the number.

ADVANCeD MODe ONLY

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

SeTTINGS

Adjust left/right

If you are a bilateral user, your remote assistant will allow you to make adjustments to your processors, either together (at the same time), or separately.

To adjust this setting:

1. Go to the Settings screen and press the OK button.

2. Press the right arrow button to navigate to the Adjust

Left/Right screen.

3. Press the up or down arrow button to highlight Together

or Separately.

4. Press the OK button to select.

For more information about these features, see Bilateral displays and controls on page 35.

Together

Separately

ADJUST LEFT / RIGHT

NOTe

This feature is only available for bilateral users.

ADVANCeD MODe ONLY

Processor buttons

You can lock the buttons on your processor to prevent accidental button presses that may affect your preferred settings.

To lock the processor buttons:

1. Go to the Settings screen and press the OK button.

2. Press the right arrow button to navigate to the

Processor Buttons screen.

3. Press the up or down arrow button to highlight Enabled

or Locked.

4. Press the OK button to select.

Processor beeps

Processor beeps can be turned off or on.

To change processor beeps:

1. Go to the Settings screen and press the OK button.

2. Press the right arrow button to navigate to the

Processor Beeps screen.

3. Press the up or down arrow button to highlight Off

or On.

4. Press the OK button to select.

Enabled

Locked

PROCESSOR

BUTTONS

Off

PROCESSOR BEEPS

NOTe

Only cochlear implant recipients will be able to hear processor beeps.

ADVANCeD MODe ONLY

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

SeTTINGS

Processor lights

You can turn on or turn off various indicator lights on your processor. The following table explains the different options.

To change the indicator lights on your processor:

1. Go to the Settings screen and press the OK button.

2. Press the right arrow button to navigate to the

Processor Lights screen.

3. Press the up or down arrow button to highlight Child,

Monitor, Adult or Suspend.

4. Press the OK button to select.

Monitor

Adult

Suspend

PROCESSOR LIGHTS

TYPE OF INDICATOR

Key Press

Alert

Microphone

activity

Telecoil/

Accessory/

OPTION DISPLAYED?

Child Yes Yes Yes Yes

Monitor

When processor on implant When processor off implant

Yes Yes

No No

No Yes

Adult

When processor on implant When processor off implant

No Yes

No No

Suspend No No No No

NOTe

Suspend is a temporary mode. When the processor is switched off and on again, the indicator lights on the processor will revert to the mode that has been set up by your clinician.

ADVANCeD MODe ONLY

Beeps on remote assistant

Advanced mode allows you to adjust the volume of alert and key press beeps.

To adjust the beeps on your remote assistant:

1. Go to the Settings screen and press the OK button.

2. Press the right arrow button to navigate to the

Beeps on Remote screen.

3. Press the up or down arrow button to highlight

Off, Soft or Loud.

4. Press the OK button to select.

Loud

Soft

Off

BEEPS ON REMOTE

ADVANCeD MODe ONLY

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

SeTTINGS

Alert messages

Alert messages provide information about potential problems with your processor or remote assistant, for example a low battery. However, you can change the setting to either hide or show alert messages.

To change the alert messages setting :

1. Go to the Settings screen and press the OK button.

2. Press the right arrow button to navigate to the

Alert Messages screen.

3. Press the up or down arrow button to highlight

Hide or Show.

4. Press the OK button to select.

For more information, see Alert screens on page 62.

Hide

Show

ALERT MESSAGES

ADVANCeD MODe ONLY

Hide

Show

SCAN ICONS

SCAN icons

If you are using the SCAN program, the icons will display on the Home screen to let you know what type of sound environment the processor has detected.

You can change this setting to either hide or show SCAN icons.

To change the setting for SCAN icons:

1. Go to the Settings screen and press the OK button.

2. Press the right arrow button to navigate to the SCAN

Icons screen.

3. Press the up or down arrow button to highlight

Hide or Show.

4. Press the OK button to select.

For more information, see SCAN program on page 25.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

SeTTINGS

5656

5757

Care

Clean 58 Store 59

Clean

Keep your remote assistant dry.

To keep your remote assistant clean, wipe the display and buttons with a soft dry cloth.

If your remote assistant gets wet:

1. Turn your remote assistant off.

2. Wipe it with a soft dry cloth.

3. Allow your remote assistant to dry for

approximately 12 hours.

NOTe

Do not use alcohol, household cleaners or abrasive materials to clean your remote assistant.

WARNING

Do not use an oven, microwave or any other electrical or heating device to dry the remote assistant.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

CARe

Store

To protect your remote assistant against impact and scratches, Cochlear recommends that you use the Cochlear™ Nucleus® CR200 Series Protective Case.

When using the remote assistant while it is in a protective case, you may notice a slight decrease in the operating range. If this happens, either hold the remote assistant closer to your processor, or remove the remote assistant from the protective case when using it.

6060

6161

Troubleshoot

Alert screens 62 View system details 64 Reset processor settings 65 Reset remote assistant 66

Other problems

PROBLEM RESOLUTION

The processor is unavailable

1. Make sure the processor is turned on and is within 2 metres of your remote assistant. See Turn on, page 16.

2. Ensure the processor is paired with your remote assistant. See Pair, page 17.

3. Move to a different location.

4. Try to pair the processor with the remote assistant again.

5. If you are a bilateral recipient, ensure you have the correct side selected and displayed for troubleshooting. See Adjust left/right, page 49.

6. If the problem continues, contact your clinician.

You are pressing a key and nothing happens

1. If you are pressing a key while the remote assistant is locked, a Locked screen will display and you will hear a beep. Unlock the device. See Lock and unlock, page 4.

2. Try changing to another program. See Change programs, page 27.

3. Try pressing different keys.

4. Ensure you are pressing the key correctly.

5. Press the hard reset button on the back of the remote assistant. See Reset remote assistant, page 66.

6. If the problem continues, contact your clinician.

PROBLEM RESOLUTION

Your remote assistant battery did not stay charged for very long

1. Check if anything is pressing on the keys of the remote assistant, such as an item in your handbag or pocket. Lock the remote assistant to save power on the battery.

2. When charging, ensure the battery tick appears on screen before unplugging.

3. If the problem continues, contact your clinician.

Your remote assistant will not charge

1. Check the connections.

2. Check the USB connector on the remote assistant and ensure there is no damage or contamination.

3. If you are charging your remote assistant using a computer, ensure the computer is “awake” and on.

4. Try charging your remote assistant using the USB cable and the Cochlear Global Power Adaptor (provided in the Cochlear Nucleus CR200 Series Charging Kit). See Charge battery, page 12.

5. If the problem continues, contact your clinician.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

TROUBLeSHOOT

Warnings

• Do not use your remote assistant if it becomes unusually warm. Notify your clinician immediately.

• Only use battery charging equipment supplied by Cochlear to charge the remote assistant.

• Do not place your remote assistant inside any part of your body (e.g. mouth).

• Do not entangle your sound processor, coil or earhook with any machinery or jewellery, e.g. earrings.

• Parents and carers are advised that unsupervised use of long cables (e.g. USB cables) may present a risk of strangulation.

• Do not operate your remote assistant while driving.

• Do not use or store the device in dusty or dirty areas, extreme high or cold temperatures (e.g. do not store in direct sunlight, behind a window or in a car for extended periods of time).

• Take care when placing your remote assistant in a bag or pocket with other objects as the display may scratch. Commercially available protective ﬁlms may be used to protect the remote assistant display from scratches.

• Protect your remote assistant in environments where excessive moisture and dirt can damage it.

• Keep your remote assistant dry.

• Only use a soft dry cloth to clean the surface of your remote assistant.

• Do not use any commercial or household appliance to dry the remote assistant.

• Do not bend or compress the display on the remote assistant.

• Do not use excessive force when connecting or disconnecting the USB cable or when using the buttons on the remote assistant.

• Do not disassemble, deform or immerse in water. If the remote assistant is not working, return it to your clinician. Warranty will be void if opened.

• Do not attempt to remove the battery. Removal of the battery should be by service personnel only.

• Dispose of electrical components in accordance with your local regulations.

• If you are using a computer to charge your remote assistant, make sure the computer bears the mark required by your local regulation that indicates compliance to the IEC 60950 safety standard for information technology equipment.

• No modiﬁcation of this equipment is allowed.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

Other information

OTHeR INFORMATION

Physical conﬁguration

The remote assistant comprises:

• Custom analogue and digital integrated circuits based on a microprocessor design, with bi-directional wireless communication capabilities.

• Buttons and a slider for control of processor features and its own system features.

• A display for indicating system status and activity.

• A speaker for sounding an audible alert.

• Coil sensor to check if the coil is receiving sound signals from the processor and for pairing.

• On-board battery charging circuit.

• A temperature sensor for battery safety.

• A micro USB connector with ferrite bead for charging the remote assistant and updating the ﬁrmware.

Materials

The remote assistant housing, including non-metallic buttons, is made of polycarbonate.

Wireless communication link

The remote assistant wireless communication link operates in the 2.4 GHz ISM band using GFSK (Gaussian Frequency Shift Keying) on 5 channels. The link uses a proprietary bi-directional communication protocol and operates over a distance of up to 2 metres from the processor. When interference is present, the wireless communication link switches between the 5 channels to ﬁnd a channel where the interference least affects the operation of the link. The remote assistant indicates via its display when the processor is not within operating distance, and when the link has been interrupted due to interference.

Battery life, charge cycles and lifespan

• Battery life means the time a device will run before the disposable batteries must be replaced, or the rechargeable batteries recharged.

• Battery charge cycle is a full charge and discharge of the rechargeable battery.

• Battery lifespan means the total number of charge cycles a rechargeable battery will last before the battery life degrades to 80% of its original fully-charged capacity.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

OTHeR INFORMATION

Dimensions

COMPONENT LENGTH WIDTH DEPTH

CR230 Remote Assistant 110.8 mm 46.3 mm 14.0 mm

Weight

COMPONENT WEIGHT

CR230 Remote Assistant 66g

Operating characteristics

CHARACTERISTIC VALUE/RANGE

Wireless technology Proprietary low power bi-directional wireless

link

RF frequency 2.4 GHz

Operating battery voltage 3.7 V

Battery charging voltage 4.2 V

Battery capacity 680 mAh (Internal lithium-ion battery)

Charge cycles ≥ 80% capacity after 400 charge / discharge

cycles at room temperature

Button and slider functions Remote assistant on/off, telecoil/auto

telecoil on/off, lock and unlock, selection of options, screen navigation, program and setting changes

Wireless transmission range Up to 2 m

Display 128 x 128 pixels, colour LCD

Environmental conditions

CONDITION MINIMUM MAXIMUM

Storage & transport temperature -10°C (14°F) +55°C (+131°F)

Storage & transport relative humidity 0% RH 90% RH

Storage & transport pressure 250 hPa 1030 hPa

Operating temperature +5°C (+41°F) +40°C (+104°F)

Operating relative humidity 0% RH 90% RH

Operating pressure 700 hPa 1030 hPa

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

Equipment classiﬁcation

Your remote assistant is an accessory to a medical device as described in the international standard IEC 60601-1:2005, Medical Electrical Equipment – Part 1: General Requirements for Basic Safety and Essential Performance.

Environmental protection

Your remote assistant contains electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment.

Help protect the environment by not disposing of your remote assistant with your unsorted household waste. Please recycle your remote assistant according to your local regulations.

Certiﬁcation and applied standards

The CR230 Remote Assistant fulﬁls the essential requirements listed in Annex 1 of the EC directive 90/385/EEC on Active Implantable Medical Devices as per the conformity assessment procedure in Annex 2; it also fulﬁls the essential requirements listed in the EC directive 1999/5/EC on Radio and Terminal Telecommunication Equipment as per the conformity assessment procedure in Annex IV.

The year in which authorisation to afﬁx the CE mark was granted, was 2013.

OTHeR INFORMATION

FCC (Federal Communications Commission) and Canadian IC compliance

This device complies with part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

Changes or modiﬁcations made to this equipment not expressly approved by Cochlear Limited may void the FCC authorisation to operate this equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC ID: WTOR200FF IC ID: 8039A-R200FF

Radio compliance for Japan

This device is granted pursuant to the Japanese Radio Law ( ) and the Japanese Telecommunications Business Law ( ). This device should not be modiﬁed (otherwise the granted designation number will become invalid).

202

LSB002

Radio compliance for Korea

Warning: This radio equipment has the possibility of radio interference during operation.

KCC-CRMCOH-CR200

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

Labelling symbols

The following symbols may appear on your processor or remote components and/ or packaging:

Refer to instruction manual

Speciﬁc warnings or precautions associated with the device, which are not otherwise found on the label

Manufacturer

Authorised representative in the European Community

Catalogue number

Serial number

Batch code

Date of manufacture

Temperature limits

Humidity Limitation

CE registration mark with notiﬁed body number. Indicates compliance with the requirements of the Active Implantable Medical Device Directive 90/385/EEC

OTHeR INFORMATION

Radio compliance certiﬁcation for Australia and New Zealand

202

LSB002

Radio compliance certiﬁcation for Japan

KCC-CRMCOH-CR200

Radio compliance certiﬁcation for Korea

Do not re-use

By prescription

Recyclable material

Dispose of electrical components in accordance with your local regulations

Dispose of lithium-ion batteries in accordance with your local regulations

Keep dry

Coil guide. Used to position the coil against the remote control when pairing.

NUCLEUS® CR230 REMOTE ASSISTANT USER GUIDE

Legal statement

The statements made in this guide are believed to be true and correct as of the date of publication. However, speciﬁcations are subject to change without notice.

OTHeR INFORMATION

Notes

Cochlear Nucleus CR230 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual