Index ..................................................................................................................75
Introduction
Purpose of this guide
This user guide helps recipients, parents and carers understand how to
use and maintain the Cochlear
provides instructions for using the remote assistant to communicate
with the Cochlear
The CP810 and CR110 Troubleshooting Guide provided with your
processor documentation helps you identify and troubleshoot your
remote assistant.
™ Nucleus® CP810 Sound Processor.
Cochlear Nucleus CR110 Remote Assistant
Your Cochlear Nucleus CR110 Remote Assistant is a hand-held remote
control that enables you to communicate with your Cochlear Nucleus
CP810 Sound Processor. It can also receive communication from
your processor. If you have two processors, your remote assistant can
communicate with both processors. For more information on the CP810
Sound Processor, refer to the CP810 Sound Processor User Guide.
™ Nucleus® CR110 Remote Assistant. It
You can use your remote assistant to control the functions and settings
of your processor. It provides easy access to key information on the
status of your processor (e.g. processor battery status). You can also use
your remote assistant to troubleshoot your processor.
Figure 1: CP810 Sound Processor and CR110 Remote Assistant
Indicator light that provides a visual indication of remote assistant 1.
function (e.g. remote assistant battery is charging), or a problem
(e.g. remote assistant is not paired with the processor).
Upper left soft key to select a program or access the processor 2.
settings menu.
Toggle button to:3.
Turn telecoil and Auto Telecoil on and off.•
Turn audio accessory on and off.•
Lower left soft key to select a program or change processor or 4.
remote assistant settings.
Cochlear key to:5.
Turn the remote assistant on and off.•
Return to the Home screen at any time.•
View processor status and menus.•
Left directional key.6.
Lower directional key to decrease volume or scroll down.7.
USB cable socket for connecting the remote assistant USB cable.8.
Right directional key.9.
Upper directional key to increase volume or scroll up.10.
Lower right soft key to select a program or change processor or 11.
remote assistant settings.
Remote assistant display.12.
Remote assistant keypad lock and unlock slider.13.
Upper right soft key to select a program or access the remote 14.
Hole for attaching the remote assistant lanyard.15.
Personal identifi cation label.16.
Remote assistant speaker.17.
Product information label.18.
In-built coil sensor guides.19.
Hard Reset button to reset the remote assistant if the Cochlear key 20.
does not work, or if the remote assistant freezes.
This section helps you get started with your new remote assistant. It
explains:
How to charge your remote assistant battery.•
How to turn your remote assistant on and off.•
How to lock and unlock your remote assistant keypad.•
Charging and recharging your remote assistant
battery
Your remote assistant has a non-removable rechargeable battery.
Charging your remote assistant battery for the fi rst time
Cochlear recommends that you fully charge the battery before using
your remote assistant for the fi rst time. It may take approximately 2 to
4 hours to fully charge a completely empty battery. As the battery ages,
it may take longer to fully charge the battery.
Recharging your remote assistant battery
A fully charged battery should provide you with approximately 1 to 2
weeks of battery life. Battery life, however, may vary depending on:
How often and how long you use your remote assistant.•
Whether you turn off your remote assistant when not in use.•
Whether your remote assistant is controlling one or two •
When the remote assistant • battery status screen shows that
the battery is low. When you turn on your remote assistant,
the battery status screen displays after it displays the start-up
(Cochlear logo) screen. The less white you see on the battery icon,
the less charge you have. The remote assistant keypad lock/unlock
screen also indicates battery status. For more information, see
Locking and unlocking your remote assistant keypad.
Figure 4: Battery status screen showing battery is fully charged
Once a week, even if your remote assistant does not indicate that •
the battery is low or empty.
It is recommended that you follow these guidelines to maximise the life
expectancy of the remote assistant battery.
Recommended temperature range for recharging the battery
To fully charge the remote assistant battery, recharge the battery at a
temperature range of 15 ºC (59 ºF) to 29 ºC (84 ºF). If the temperature
range is lower [between -2.5 ºC (28 ºF) and 15 ºC (59 ºF)] or higher
[between 29 ºC (84 ºF) and 52 ºC (126 ºF)], only 75 to 80 percent of the
battery will be charged. If the temperature is too high [over 52 ºC (126
ºF)] or too low [below -2.5 ºC (28 ºF)], the battery will not charge.
You can operate your remote assistant at any temperature range.
You can recharge the battery using any of the following battery
charging equipment available from Cochlear:
Cochlear•
Cochlear
Cochlear Nucleus CR100 Series USB Cable attached directly to •
the USB port on your personal computer.
Cochlear•
Cochlear Nucleus CR100 Series USB Cable. The CP800 Series
Battery Charger allows you to charge your remote assistant and
your processor rechargeable battery module/s at the same time.
The Cochlear
connects the CP800 Series Battery Charger to mains power.
™ Nucleus® CR100 Series Global Power Adaptor and
™ Nucleus® CR100 Series USB Cable.
™ Nucleus® CP800 Series Battery Charger and
™ Nucleus® CP800 Series Global Power Adaptor
Ensure that you only use battery charging equipment
supplied by Cochlear to charge the remote assistant battery.
To recharge your remote assistant battery using the CR100 Series
Global Power Adaptor and the CR100 Series USB Cable:
Connect the CR100 Series 1.
USB Cable to the USB
socket at the base of the
remote assistant.
Plug the other end of the 2.
CR100 Series USB Cable
into the CR100 Series
Global Power Adaptor.
Connect the CR100 Series 3.
Global Power Adaptor to a
mains power outlet.
To recharge your remote assistant battery using your computer and the
CR100 Series USB Cable:
Connect the CR100 Series 1.
USB Cable to the USB socket
at the base of the remote
assistant.
Plug the other end of the 2.
CR100 Series USB Cable
into the USB port of your
computer.
When you connect the CR100 Series USB cable to the computer, a
'New hardware found' wizard (dialog) may display on your computer.
If you have Internet access, click 'Next' on your computer to install the
software for the Cochlear CR110 device.
If you do not have Internet access, press Cancel to dismiss the wizard.
If your computer is hibernating, in standby mode, or shuts
down while charging, the remote assistant battery will stop
charging.
To recharge your remote assistant battery using the CP800 Series
Battery Charger and the CR100 Series USB Cable:
Connect the CR100 Series 1.
USB Cable to the USB socket
at the base of the remote
assistant.
Connect the other end of 2.
the CR100 Series USB Cable
to the CP800 Series Battery
Charger.
Connect the CP800 Series 3.
Battery Charger to the
CP800 Series Global Power
Adaptor.
Connect the CP800 Series 4.
Global Power Adaptor to a
mains power outlet.
When the CR100 Series USB Cable is fi rst plugged into the CP800
Series Battery Charger, a battery charging animation will appear on your
remote assistant display.
When the remote assistant battery is charging, the indicator light on
your remote assistant is a steady orange. Once the battery is fully
charged, the indicator light is a steady green.
To turn on your remote assistant, press and hold the Cochlear key until
the start-up screen (Cochlear logo) appears on the display.
Figure 5: Pressing the Cochlear keyFigure 6: Start-up screen
To turn off your remote assistant, press and hold the Cochlear key until
the display turns off after displaying the Goodbye screen.
Figure 7: Goodbye screen
To save battery life, your remote assistant display goes blank after
approximately 25 seconds. To 'wake up' the display, you can press any
key on your remote assistant.
Locking and unlocking your remote assistant
keypad
You can lock your remote assistant keypad to prevent children from
changing the settings, or to avoid accidental key presses changing your
settings (e.g. when the remote assistant is in your handbag or pocket).
You can lock the keypad using the lock/unlock slider on the remote
assistant.
To lock the remote assistant keypad, slide the lock/unlock slider
downwards. The lock/unlock status screen displays when the keypad is
locked. This screen also shows the remote assistant battery status. You
cannot turn off your remote assistant when the keypad is locked.
To unlock, slide the lock/unlock slider upwards.
Figure 8: Locking/unlocking the remote assistant keypad
This section describes how to use your remote assistant. It describes:
How to hold and operate your remote assistant.•
How to access and perform key functions.•
How to pair and unpair your remote assistant.•
The indicator lights on your remote assistant and what they mean.•
Holding and operating your remote assistant
To optimise communication between your remote assistant and your
processor:
Hold your remote assistant in the palm of your hand in front of •
you.
Figure 11: Holding the remote assistant in the palm of the hand
• Keep your remote assistant and your processor within two meters
(approximately 6 feet) of each other. Operating it at a greater
distance may result in either increased delay between processor
and remote assistant response time, or loss of communication.
Hold or position your remote assistant on the same side of the •
body as your processor (if communicating with one processor),
or between the two processors (if communicating with two
processors).
It is not necessary to point your remote assistant at your processor.•
When your processor is within operating distance of your remote
assistant and they are communicating, the indicator light on your
remote assistant is a steady blue.
The Home screen allows you to select programs and perform key
functions (e.g. change volume).
Up to four processor programs are available for your use, depending on
the number of programs enabled on your processor. Programs help you
hear better in different listening situations.
The available programs are:
• Everyday program: This is ideal for the typical listening situations
of everyday life and can adjust the sounds you hear for maximum
clarity and comfort.
• Noise program: This is suitable for environments with signifi cant
background noise, improving the audibility of wanted sound from
all sides.
• Focus program: This is useful where there is signifi cant background
noise, but the focus is on hearing what one person or a small group
of people are saying.
• Music program: This can be used to listen to all types of music
from any audio source.
When you turn on your remote assistant, it takes you to the Home
screen after displaying the start-up screen (Cochlear logo) and the
remote assistant battery status. The Home screen displays only when
your remote assistant is paired with your processor.
If your clinician has not paired your remote assistant with your
processor, see Pairing your remote assistant with your processor.
The Home screen indicates your current program by displaying the icon
for that program. For example, if your current program is Everyday, the
icon for that program displays.
Focus
1
Noise
Focus
3
Noise
Music
Everyday
Music
Everyday
Focus
Noise
Focus
Noise
Music
2
Everyday
Music
4
Everyday
Figure 13: Home screen displaying icons for Everyday (1), Noise (2), Focus (3) and
Music (4) program
When you turn on the telecoil or connect an audio accessory to your
processor, an icon displays next to your current program icon.
Focus
Music
1
Noise
Everyday
Focus
2
AUTO
Noise
Music
3
Everyday
Focus
Noise
Music
Everyday
Figure 14: Home screen displaying icons for telecoil (1), Auto Telecoil (2) and audio
accessory (3)
To return to the Home screen at any time, press the Cochlear key.
To select a program, press one of the soft keys (the four buttons around
the display) from the Home screen. For example, if the Noise program is
displayed above the lower left soft key, press that key to select it.
1
Focus
Noise
3
Music
Everyday
2
4
Figure 15: The four soft keys for selecting programs
Displaying program numbers
If you are more familiar with program numbers (e.g. if you have
previously used a Freedom
upper left and upper right soft keys at the same time, to display the
program numbers for your programs (e.g. 'Focus' will be replaced with
the program number).
To return the display to program names, press and hold the upper left
and upper right soft keys at the same time until the names display.
Volume controls your perception of loudness. You can:
Reduce the processor microphone, telecoil or audio accessory •
volume if sounds are uncomfortably loud.
Increase the processor microphone, telecoil or audio accessory •
volume if speech, including your own voice, is too soft.
To increase the volume for your current program, press the upper
directional key from the Home screen.
To decrease the volume, press the lower directional key from the
Home screen.
Focus
Noise
1
2
Figure 16: Directional keys for increasing
volume (1) and decreasing volume (2)
Music
Everyday
8
Figure 17: Volume scale screen
You can set volume between 1 and 10. The orange square you see on
the left side of the volume scale indicates the default volume set by
your clinician. To return to the default volume at any time, change the
volume to the level indicated by this square.
You can set sensitivity between 0 and 20. The orange square you
see on the bottom side of the sensitivity scale indicates the default
sensitivity level set by your clinician. To return to the default sensitivity
level at any time, change the sensitivity to the level indicated by this
square.
Checking your processor status
Your remote assistant allows you to check if your processor is
functioning properly. You can also check the status of the processor
battery, and the level of audio input from the microphone, telecoil or
an audio accessory. If you are using more than one source of audio
input (e.g. mix of audio accessory and microphone input), the remote
assistant indicates the level of input from the combined sources.
To view your processor status, press the Cochlear key from the Home
screen. The processor status screen displays only when your remote
assistant is paired with your processor.
If your processor is functioning properly, the fi rst status screen displays
a green processor icon.
Figure 20: Processor status screen indicating processor is functioning properly
If your remote assistant is receiving any alerts from your processor
(e.g. a coil error), a visual alert displays.
Figure 21: Coil off visual alert
If a visual alert displays, you can press one of the lower soft keys to
read more information about the problem and how to fi x it.
For information on troubleshooting basic processor problems, refer
to the CP810 and CR110 Troubleshooting Guide provided with your
processor documentation.
The fi rst processor status screen displays for a few seconds before
switching to a second processor status screen.
This screen shows the current processor battery status and audio
input level. The more dark grey bars you see on the battery icon, the
more charge is left in the processor battery. The audio meter shows
the current level of audio input. The icon next to the audio meter
shows the source of audio input (e.g. microphone).
1
2
Figure 22: Processor battery status (1) audio meter (2) and audio input (3)
If your processor is using a Standard Battery Module (zinc air
batteries), you may see an hourglass on the processor battery status
screen when you turn on your processor. This hourglass icon displays
until your processor determines the battery status.
Figure 23: Processor is determining processor battery status
Using the telecoil
Your processor has an in-built telecoil. The telecoil helps reduce
background noise when using the telephone, or when you are in a
roomloop or neckloop environment.
To turn on the telecoil for your current program, press the Toggle
button on the remote assistant. The telecoil icon will display next to
your current program icon on the Home screen.
To turn off the telecoil, press the Toggle button again until the
telecoil icon disappears from the Home screen.
Focus
Noise
Music
Everyday
Focus
Noise
Music
Everyday
Figure 24: Home screen with telecoil
turned on in the Everyday program
Using Auto Telecoil
Auto Telecoil is a feature that can be offered by your clinician. When
Auto Telecoil is enabled, your processor automatically turns on the
telecoil when it detects a nearby telephone or a roomloop.
When Auto Telecoil is enabled, you see the Auto Telecoil icon next to
your current program icon on the Home screen. When your telephone
call starts, the colour of the Auto Telecoil icon changes to black
indicating that you are using the telecoil.
Focus
1
AUTO
Noise
Music
2
Everyday
Figure 26: Auto Telecoil enabled (1) and in use (2)
Focus
Noise
Music
Everyday
The telecoil automatically turns off when:
You move the telephone away from your processor (e.g. when the •
telephone call ends).
You exit the roomloop environment.•
It may take up to ten seconds for the telecoil icon to disappear from
the screen.
Switching between using Auto Telecoil and telecoil
You can manually switch between using the Auto Telecoil and the
telecoil.
To switch from Auto Telecoil to telecoil, press the Toggle button on
your remote assistant. The telecoil icon will display on the Home
screen.
To switch from telecoil to Auto Telecoil, press and hold the Toggle
button until the Auto telecoil icon displays on the Home screen.
Pairing your remote assistant with your
processor
Your remote assistant can communicate with your processor only
when it is paired with your processor. You can pair the remote assistant
with up to two processors at the same time.
Your remote assistant is not already paired with your processor.•
You have received a new processor.•
You have received a second processor (bilateral user).•
You have received a new remote assistant.•
You have unpaired your remote assistant from your processor.•
Your remote assistant or processor fi rmware version has been •
updated.
If your remote assistant is not paired with your processor, you see the
following screen on your remote assistant display.
Pair
Figure 27: Remote assistant needs to be paired with the processor
Pairing your remote assistant with one processor
To pair the remote assistant with your fi rst (or only) processor:
Turn off the processor.1.
Press the lower right soft key (Pair) on the remote assistant to 2.
Turn on the processor while this screen is displayed.3.
On successful pairing, you will see this screen:
Using your remote assistant
nd
Unpair
Figure 30: Remote assistant is successfully paired with the processor
Pair 2
A green tick next to the processor icon indicates that the remote
assistant has been successfully paired with the processor. If your
processor is on the left side, a blue processor icon displays. If your
processor is on the right side, a red processor icon displays.
If needed, you can pair your second processor with your remote
assistant.
Pairing your remote assistant with your second processor
To pair your remote assistant with your second processor:
Turn off the second processor.1.
Press the lower right soft key (Pair 2nd) to pair the second 2.
Turn on the second processor while this screen is displayed.3.
On successful pairing you will see this screen:
Unpair
Figure 33: Remote assistant is successfully paired with both processors
A blue processor icon indicates the left processor. A red processor icon
indicates the right processor. The two green ticks indicate that both
processors have been successfully paired.
The remote assistant asks you to confi rm your action before 5.
unpairing occurs. This prevents you from accidentally unpairing the
remote assistant.
nd
Unpair
Figure 35: Pair and unpair screen
Pair 2
Unpair?
Figure 36: Unpair confi rmation screen
To continue, press the lower right soft key. To cancel the action, press
the lower left soft key. Once your remote assistant is unpaired, the
pairing screen displays allowing you to pair your remote assistant again
if needed.
You can also use the left and right directional key to pair and unpair.
When your remote assistant is unpaired, you see this screen if you press
the Cochlear key.
Figure 37: Remote assistant is not paired with the processor
You may see the following indicator lights on your remote assistant:
Indicator lightsWhat they mean
Steady blueThe remote assistant is within
operating distance of the processor
and the remote assistant and
processor are communicating.
Flashing blueThe processor is not communicating
with the remote assistant. For
example, they are not within
operating distance of each other, or
they are not paired.
Flashing orangeA visual alert needs your •
attention (e.g. coil error alert).
The remote assistant battery is •
low or empty.
The remote assistant fi rmware •
may need an update.
Steady orangeThe remote assistant battery is
charging.
Steady greenThe remote assistant battery is fully
charged.
Resetting your remote assistant settings
If you accidentally change a remote assistant setting, or if you wish to
return all remote assistant settings to the default states, you can reset
the remote assistant settings.
To reset all remote assistant settings to the default states:
From the Home screen, press the Cochlear key until you see the 1.
processor status screen.
Press the upper right soft key to select the remote assistant 2.
settings menu.
Press the lower directional key until the remote assistant reset 3.
screen displays.
Figure 38: Remote assistant reset screen
To reset all remote assistant settings, press the lower right soft 4.
key or the right directional key.
Reset
Reset
For more information on the remote assistant settings menu, see
Personalising your remote assistant settings.
Using Demo mode
You can use Demo mode to familiarise yourself with the features of
your remote assistant before you start using it to communicate with
your processor.
Demo mode simulates communication between your remote
assistant and your processor. It will not simulate processor alerts or
connection and disconnection of audio accessories. Bilateral functions
are not available in Demo mode.
You can use Demo mode only when your remote assistant is not
paired with your processor.
To use Demo mode:
Select the remote assistant settings menu.1.
Press the lower directional key until the remote assistant reset 2.
screen displays.
Press the lower left soft key or the left directional key to enter 3.
Figure 39: Remote assistant reset screen with Demo mode button
When using your remote assistant in Demo mode, all screens are
labelled Demo. You also see fl ashes of green, blue and orange indicator
lights on your remote assistant.
Focus
Noise
Music
Everyday
Figure 40: Demo mode Home screen
To stop using Demo mode, you can:
Reset your remote assistant by pressing the lower right soft key on •
the remote assistant reset screen.
Turn off your remote assistant and turn it back on.•
If you start pairing your remote assistant with your processor while in
Demo mode, you will exit Demo mode.
If the Cochlear key does not work or your remote assistant display
freezes, you can press the Hard Reset button on the back of the remote
assistant to reset your remote assistant.
Figure 41: Hard reset button on the remote assistant
You can use your remote assistant to personalise your processor
settings (e.g. change the processor microphone direction) to suit your
listening needs. You can change the processor settings only when the
processor is turned on and within operating distance. If the remote
assistant is paired with two processors, both processors need to be
turned on and within operating distance.
You can also personalise your remote assistant settings (e.g. change the
brightness of the remote assistant display).
If you accidentally change a processor setting, or you wish to return
to the default settings, you can easily reset processor and program
settings to the values set by your clinician. You can also reset remote
assistant settings to the default settings.
To personalise your processor or remote assistant settings:
Turn on your processor and ensure that it is within operating 1.
distance.
From the Home screen, press the Cochlear key.2.
To select the processor settings menu, press the upper left soft 3.
key. To select the remote assistant settings menu, press the upper
right soft key.
1
Figure 42: Processor settings menu (1) and remote assistant settings menu (2)
2
To select the processor or remote assistant setting you wish to 4.
change, press the lower directional key until the desired settings
screen displays.
Processor settings that you change apply to all programs, regardless of
the program that is selected. When the remote assistant is paired with
two processors, all processor settings apply to both processors.
Lock and unlock your processor buttons.•
Change the telecoil and microphone mixing ratio.•
Change the audio accessory and microphone mixing ratio.•
Set your processor indicator light preferences.•
Enable and disable private tones.•
Change the microphone direction.•
Reset all your processor and program settings.•
View your processor fi rmware and serial number details.•
Read the following sections for more information on changing these
settings.
Locking and unlocking your processor buttons
You can lock the two buttons on your processor to prevent children
from changing the settings, or to avoid accidental button presses
changing your processor settings.
Lock
Lock
Figure 43: Processor buttons unlocked
Figure 44: Processor buttons locked
Unlock
Unlock
To lock or unlock your processor buttons:
Select the processor buttons lock and unlock screen from the 1.
processor settings menu.
Press the lower right soft key to lock or unlock the processor 2.
buttons.
Mixing allows you to combine input from more than one audio input
source (e.g. telecoil and microphones).
The telecoil and microphone mixing ratio specifi es the ratio of the
telecoil input in relation to the microphone input.
To focus more on the telecoil input and reduce background sounds,
increase the mixing ratio. To hear more background sounds while using
the telecoil, decrease the mixing ratio.
You can set the mixing ratio for the telecoil and microphone to any of
the following:
Changing the audio accessory and microphone mixing ratio
The audio accessory and microphone mixing ratio specifi es the ratio of
audio accessory input in relation to microphone input.
To focus more on audio accessory input and reduce background sounds,
increase the mixing ratio. To hear more background sounds while using
audio accessories, decrease the mixing ratio.
You can set the mixing ratio for an audio accessory and the microphone
to any of the following:
Setting your processor indicator light preferences
The indicator light on your processor provides a visual confi rmation
when you change a processor setting, or when there is a problem with
the processor.
The processor settings menu allows you to set your indicator light
preferences for your processor. For visual confi rmation of setting
changes (key presses) and processor problems (alerts), turn on Light.
For visual confi rmation that the processor is receiving sound, turn on
Sound. This visual confi rmation is useful if the recipient is a small child.
For discreet use of the processor without indicator lights, turn off both
Sound and Light.
To set the indicator light preferences:
Select the desired indicator light preferences screen (e.g. Sound on/1.
off screen) from the processor settings menu.
Press the lower right soft key to select your indicator light 2.
preference (e.g. to turn Sound on or off, press the lower right soft
key).
Resetting all your processor settings and programs
If you accidentally change a processor setting, or you wish to return to
your default settings, you can reset all processor and program settings
to the default settings.
To reset your processor settings and programs to the default settings:
Select the processor settings reset screen from the processor 1.
settings menu.
Press the lower right soft key to reset all processor settings and 2.
programs to the default settings. Once the settings are reset to the
default settings, the remote assistant confi rms that the settings
have been reset.
Reset
Reset
Figure 55: Processor settings reset screen
Done
Done
Figure 56:
Processor settings and programs have been reset
Viewing your processor fi rmware and serial number details
To view the details of your processor fi rmware and serial number, select
the processor fi rmware and serial number screen from the processor
settings menu.
Figure 57: Processor fi rmware and serial number details
Personalising your remote assistant settings
You can change the following remote assistant settings to suit your
needs:
Change your remote assistant display contrast.•
Change your remote assistant display brightness.•
Change your remote assistant speaker volume.•
Enable and disable your remote assistant audio and visual alerts.•
Select your remote assistant language.•
View your remote assistant fi rmware and serial number details.•
Read the following sections for more information on how to change
these settings.
Changing your remote assistant display contrast
Depending on the current lighting condition, you may want to change
your remote assistant display contrast. You can do this by increasing or
decreasing the contrast between light and dark images.
To change your remote assistant display contrast:
Select the remote assistant display contrast screen from the 1.
remote assistant settings menu.
To increase the contrast between dark and light images, press the 2.
lower left soft key. To decrease the contrast, press the lower right
soft key.
Depending on the current lighting condition, you may want to change
your remote assistant display brightness. If there is a lot of light,
decrease the level of brightness. If there is poor light, increase the level
of brightness.
To change your remote assistant display brightness:
Select the remote assistant display brightness screen from the 1.
remote assistant settings menu.
To increase the level of brightness, press the lower right soft key. To 2.
decrease the level of brightness, press the lower left soft key.
To increase the speaker volume, press the lower right soft key. To 2.
decrease the volume, press the lower left soft key.
Figure 60: Remote assistant speaker volume screen
Enabling and disabling audio and visual alerts
When your remote assistant visual alerts are enabled, an alert pops up
on your remote assistant display when there is a problem (e.g. when the
coil is off). You will also hear a sound.
If your remote assistant alerts are disabled, you will only see visual alerts
when you enter the processor status screen. To save battery power,
there are no visual alerts when your remote assistant is in standby
mode.
The orange indicator light will fl ash when there is a problem, even if
visual alerts are disabled.
To enable or disable your remote assistant audio and visual alerts:
Select the remote assistant audio and visual alerts screen from the 1.
remote assistant settings menu.
To enable or disable audio and visual alerts, press the lower right 2.
soft key.
Your remote assistant is available in a number of different languages.
To select another language:
Select the remote assistant language selection screen from the 1.
remote assistant settings menu.
To select another language, press the lower left or lower right soft 2.
key.
To go back to the previous language, press the opposite key until that
language displays.
English
Figure 63: Remote assistant language selection screen
Viewing your remote assistant fi rmware and serial number
details
To view the details of your remote assistant fi rmware and serial number,
select the remote assistant fi rmware and serial number screen from the
remote assistant settings menu.
Serial No
8243740UHG
Figure 64: Remote assistant fi rmware and serial numbers
You can also use the left and right directional keys to perform
If you have two (bilateral) implants, you can pair your remote assistant
with two processors. This allows you to control both processors at the
same time.
When your remote assistant is paired with two processors, the remote
assistant display is divided vertically in two on the following screens:
• Home screen.
Status screens.•
Visual alerts screen. •
To protect your remote assistant against impact and scratches, Cochlear
recommends that you use a protective case. The following protective
cases are available from Cochlear:
• Cochlear
remote assistant into the belt case and attach it to your belt. The
belt case can be rotated to adjust its position on the belt. When
you want to use your remote assistant, remove it from the belt
case.
• Cochlear™ Nucleus® CR100 Series Leather Case: The leather case
provides you with the fl exibility of either attaching the remote
assistant to your belt, or carrying it in your handbag or pocket. You
can use and charge the remote assistant while it is in the leather
case.
™ Nucleus® CR100 Series Belt Case: You can insert the
• Cochlear™ Nucleus® CR100 Series Protective Case: This is a fl exible
rubber case into which you can insert the remote assistant. It is
suitable for use by both children and adults, and is available in a
choice of colours. The protective case can be worn around the
neck using the remote assistant lanyard. You can use and charge
the remote assistant while it is in the protective case.
Figure 79: Protective case
When using the remote assistant while it is in a protective case,
you may notice a slight decrease in the operating range. If this
happens, either remove the remote assistant from the case when
using it, or hold the case close to your processor.
When the remote assistant is attached to your belt, certain
arm positions (e.g. arm swinging past the belt when walking)
may affect communication. If this happens, remove the remote
assistant from the case when using it.
Using the remote assistant lanyard
The Cochlear™ Nucleus® CR100 Series Lanyard allows you to wear the
remote assistant around your neck.
You can attach the lanyard to the remote assistant using the hole
located on the back of the remote assistant. When threading the
lanyard, always insert the lanyard loop through the bottom hole, which
is the hole just above the personal identifi cation label.
Insert the lanyard loop 2.
through the bottom hole
with the thumb and index
fi nger of the other hand.
Insert the lanyard strap 3.
through the lanyard loop as
shown.
Caring for your remote assistant
Pull the lanyard strap 4.
upwards until the loop
tightens into a knot.
Protecting your remote assistant from water
damage
Your remote assistant is protected against access of solid foreign objects
greater than or equal to 1.0 mm diameter, and failure from splashing
water (IP44 rating).
To keep your remote assistant clean, wipe its display and buttons with
a soft dry cloth. Do not use alcohol, household cleaners or abrasive
materials to clean your remote assistant.
Figure 80: Wiping the remote assistant with a soft dry cloth
If your belt case, leather case or protective case gets dirty, wipe it with a
soft dry cloth.
If your remote assistant gets wet:
Turn your remote assistant off.1.
Wipe it with a soft dry cloth.2.
Dry your remote assistant for approximately 12 hours. It is not 3.
recommended to use the Zephyr dry aid kit supplied with your
processor to dry your remote assistant. Do not use an oven or
microwave to dry your remote assistant.
To check if your remote assistant is still functioning, turn it on again
after it is dry. If your remote assistant no longer functions, return it to
your clinician. Cochlear cannot guarantee that it can repair a waterdamaged remote assistant.
General warnings and precautions for using your
remote assistant
Using your remote assistant cables in any way contradictory to •
their intended purpose (e.g. wearing the USB cable around the
neck) can cause injury.
When operating machinery, ensure that your remote assistant •
lanyard does not get caught in the machine.
If your remote assistant becomes unusually warm, stop using it •
immediately and seek advice from your clinician.
Do not operate your remote assistant while driving.•
Do not leave your remote assistant in very hot areas (e.g. in direct •
sunlight, behind a window, in a car, etc.).
Avoid placing your remote assistant in environments where •
excessive moisture and dirt can damage it (e.g. swimming pools).
Be careful when placing your remote assistant in a bag or pocket •
with other objects as the display may scratch. You may want to
use commercially available protective fi lms to protect the remote
assistant display from scratches.
When charging your remote assistant from mains power, only •
use the CR100 Series Global Power Adaptor, or the CP800 Series
Global Power Adaptor (if using the CP800 Series Battery Charger).
Do not use excessive force when connecting your remote assistant •
to the remote assistant USB cable.
Avoid applying unnecessary pressure to the display, keypad or back •
of your remote assistant.
Avoid bending your remote assistant in any way. •
Do not attempt to open or dismantle your remote assistant. If the •
remote assistant is not working, return it to your clinician.
When your remote assistant is not in use, turn it off and store it •
safely.
Dispose of electrical components in accordance with your local •
Using your remote assistant to
troubleshoot your processor
The following features on your remote assistant can help you
troubleshoot your processor:
Visual alerts that appear on your remote assistant display.•
Figure 81: Coil off visual alert
Your processor status indicator.•
The processor troubleshooting guide on your remote assistant.•
For information on how to troubleshoot your processor, refer to
the CP810 and CR110 Troubleshooting Guide provided with your
processor documentation.
Checking your processor coil
Your remote assistant has an in-built coil sensor that allows you to
check if the coil connected to your processor is receiving sound signals
from your processor.
To check the coil using the coil sensor:
Remove the coil from the head. Do not use the coil sensor when 1.
the coil is on the head.
Place the coil on the coil sensor guides on the back of your 2.
remote assistant. The coil sensor guides are located on the
sides of the product information label. Make sure that the coil is
properly aligned with the coil sensor guides.
Your warranty is included in the document pack you received with your
processor.
Please complete the registration form and return to Cochlear within 30
days of receiving the product.
Technical information
The remote assistant wireless communication link operates in the 2.4
GHz ISM band using GFSK (Gaussian Frequency Shift Keying) on 10
channels. The link uses a proprietary bi-directional communication
protocol and operates over a distance of up to 2m from the CP810
processor. When interference is present, the wireless communication
link switches between the 10 channels to fi nd a channel where the
interference least affects the operation of the link. The remote assistant
indicates via its display and light indicator when the processor is not
within operating distance, and when the link has been interrupted due
to interference. For more information, see Holding and operating your remote assistant in this user guide.
Specifi cations
Physical confi guration
The remote assistant comprises:
Custom analogue and digital integrated circuits based on a micro-•
processor design, with bi-directional wireless communication
capabilities.
Push-buttons/keys and a slider for control of processor features •
and its own system features.
A display for indicating system status and activity.•
A speaker for sounding an audible alert.•
In-built coil sensor to check if the processor’s coil is receiving •
sound signals from the processor.
An indicator light for visual indication of system function or alert.•
On-board battery charging circuit.•
A temperature sensor for battery safety.•
A mini type B USB connector for charging the device.•
Materials
The remote assistant housing, including non-metallic buttons/keys,
is made of polycarbonate. The spine and metallic buttons/keys are
made of chrome plated stainless steel.
Dimensions
LengthWidthDepth
110 mm45 mm12 mm
Weight
The remote assistant weighs approximately 64 g.
Operating characteristics
CharacteristicRange
Operating battery voltage3 V to 4.2 V
Battery charging voltage4.5 V to 5.5 V
Battery capacity680 mAh (Internal Lithium-ion
battery)
Push-key functionsRemote assistant on and off,
telecoil and Auto Telecoil on and
off, audio accessory on and off,
program change, processor and
remote assistant settings change
Wireless transmission rangeUp to 2 m
Display128 x 128 pixels, 1.5 inch backlit
The CR110 Remote Assistant fulfi ls the essential requirements listed in
Annex 1 of the EC directive 90/385/EEC on Active Implantable Medical
Devices as last amended by EC Directive 2007/47/EEC. It was approved
for CE-Mark according to Annex 2 by Notifi ed Body 0197 in 2009.
Equipment classifi cation
Your remote assistant is internally powered equipment Type B as
described in the international standard IEC 60601-1:1988 + A1:1991 +
A2:1995 - Medical Electrical Equipment Part 1: General Requirements
for Safety.
IP rating of remote assistant
The IP rating of the remote assistant is as described in the section
Caring for your remote assistant.
FCC (Federal Communications Commission) and Canadian
IC compliance
This device complies with part 15 of the FCC Rules and with RSS-210 of
Industry Canada. Operation is subject to the following two conditions:
This device must accept any interference received, including •
interference that may cause undesired operation.
Changes or modifi cations made to this equipment not expressly
approved by Cochlear Limited may void the FCC authorization to
operate this equipment.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna. •
Increase the separation between the equipment and receiver. •
Connect the equipment into an outlet on a circuit different from •
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help. •
FCC ID number: WTOCR11000
IC ID number: 8039A-CR11000
The symbols below are found on your processor components and
packaging.
components in accordance with your
local regulations
Certifi cation - Japan
Certifi cation - Australia
Other information
Certifi cation - New Zealand
Tested to comply with FCC standards
Serial number
Date of manufacture
Type B Equipment
This device restricted to sale by or on
the order of a physician.
Mixed Sources - Product group •
for well managed sources and
other controlled sources.
CP810 Sound Processor
Cochlear Limited
14 Mars Road, Lane Cove
NSW 2066, Australia
Made in Australia
CR110 Remote Assistant
Cochlear Limited
14 Mars Road, Lane Cove
NSW 2066, Australia
Made in China
Legal statement
FSC certifi cation only applies to •
cardboard packaging.
Product label information for the
sound processor.
Product label information for the
remote assistant.
The statements made in this guide are believed to be true and correct
as of the date of publication. However, specifi cations are subject to
change without notice.
Nucleus® cochlear implant systems are covered by one or more
international patents.
charging for the fi rst time 11
how to recharge 13
recharging 11
recommended temperature range for charging 12
using the CP800 Series Battery Charger and USB cable 15
using the CR100 Series Global Power Adaptor and USB cable 13
using your computer and USB cable 14
when to recharge 12
Checking
processor battery status 27
processor coil 63
remote assistant battery status 12
audio accessory and microphone 42
telecoil and microphone 41
Music program 21
N
Noise program 21
Index
O
Operating the remote assistant 19
operating distance 19
P
Pairing the remote assistant
pairing alert screen 30
successful pairing indicator 30–32
unpairing 33–34
when to pair 30
with one processor 30–31
with the second processor 31–32
Personalising processor settings 40
changing the audio accessory and microphone mixing ratio 42
changing the microphone direction 44
changing the telecoil and microphone mixing ratio 41
enabling and disabling private tones 44
locking and unlocking processor buttons 40
setting processor indicator light preferences 43
changing the remote assistant display brightness 47
changing the remote assistant display contrast 46
changing the remote assistant speaker volume 47
enabling and disabling audio and visual alerts 48
selecting the remote assistant language 49
viewing the remote assistant fi rmware and serial number 49
components 9–10
dimensions 66
fi rmware and serial number 49
holding 19
Home screen 21
indicator lights 35
locking and unlocking 17
materials 66
operating 19
operating characteristics 66
physical confi guration 65–66
resetting settings 35
selecting language 49
specifi cations 65–66
turning on and off 16
using 19
Index
Resetting
processor settings and programs 45
remote assistant settings 35
S
Selecting programs 23
Selecting the remote assistant language 49
Sensitivity
decreasing 25
increasing 25
Switching
between Auto Telecoil and telecoil 29
between bilateral control modes 53
Auto Telecoil 28
belt case 57
Demo mode 36
lanyard 58–59
leather case 57
protective case 58
remote assistant 19–20
telecoil 28–29
the remote assistant to troubleshoot the processor 63–64
Nucleus is a registered trademark of Cochlear Limited.
Cochlear and the elliptical logo and Freedom are trademarks of Cochlear Limited.
The statements made in this guide are believed to be true and correct in every detail as of the date of publication. However,
specifi cations are subject to change without notice.
Printed in Australia
195993 ISS3
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