Cochlear CR210 User Manual

CR210 Remote Control
for Kanso

™

User Guide

CP950

II CR210 REMOTE CONTROL FOR KANSO

™

The Cochlear™ Nucleus® CR210 Remote Control is a hand-held
device for controlling the commonly used functions of your
Cochlear Kanso

™

Sound Processor (model number: CP950).

The remote control allows you to:

• change programs

• turn volume or sensitivity (if available) up and down

• turn True Wireless™ Accessories on and off

• turn telecoil on and off.

If you have two processors (bilateral), your remote control can
communicate with both processors at once (if compatible).

This guide is intended for Cochlear implant recipients and their
carers using the Kanso Sound Processor. For more information on
your processor, refer to the Kanso Sound Processor User Guide.

NOTES

• Refer to the Cautions and Warnings sections for safety
advice relating to the use of the remote control and
batteries.

• Please also refer to your Important Information document for
essential advice that applies to Cochlear implant systems.

Symbols used in this guide

NOTE

Important information or advice.

TIP

Time saving hint.

CAUTION (no harm)

Special care to be taken to ensure safety and
effectiveness. Could cause damage to equipment.

WARNING (harmful)

Potential safety hazards and serious adverse reactions.
Could cause harm to person.

1USER GUIDE

CR210 Remote Control

Other indicators on your remote control

Low battery in
remote control

Accessory on

Telecoil on

Next
program button

Previous
program button

Telecoil
button

Program

Pin for
attaching
lanyard

On/Off

switch

Volume or

sensitivity up

button

Volume or

sensitivity down

button

Volume or

sensitivity

Processor(s)

paired

ABOUT

2 CR210 REMOTE CONTROL FOR KANSO

™

Contents

Power

Battery . . . . . . . . . . . . . . . . . . . . . . 4

Change the battery

. . . . . . . . . . . . . . . 4

Use

Turn on . . . . . . . . . . . . . . . . . . . . . . 6

Turn off

. . . . . . . . . . . . . . . . . . . . . 7

Pair

. . . . . . . . . . . . . . . . . . . . . . . . 8

Out of range

. . . . . . . . . . . . . . . . . . 7

Change programs

. . . . . . . . . . . . . . . 10

Adjust volume or sensitivity

. . . . . . . . . . 11

Wireless accessories

. . . . . . . . . . . . . . 12

Telecoil

. . . . . . . . . . . . . . . . . . . . 13

3USER GUIDE

Care

Clean . . . . . . . . . . . . . . . . . . . . . . .14

If your remote control gets wet

. . . . . . . 14

Troubleshoot . . . . . . . . . . 16

Warnings . . . . . . . . . . . . . . 18

Other information . . . . . 20

4 CR210 REMOTE CONTROL FOR KANSO

™

Battery

Change the battery whenever you see the low battery
indicator, or if the display stays blank when you try to turn
the remote control on. A battery should last up to three
months (if the remote control is used about 15 times a
day).

Change the battery

1. Unlock the battery cover
by turning the screw
anticlockwise with a small
Phillips head (cross-head)
screwdriver.

2. Slide off the
battery cover and
remove
the battery.

5USER GUIDE

POWER

3. Insert the new
battery. Make sure
the plus sign “+” is
facing up. Take
care not to
damage the
battery contacts.

CAUTION
Use ONLY disposable CR2032 or 5004LC 3V standard lithium
coin cell batteries in your remote control.
NEVER use rechargeable coin cell batteries or other battery
types.

4. Replace the battery
cover, bottom edge first.

5. Lock the battery cover in
place by turning the
screw clockwise with a
small Phillips head
screwdriver until tight.

6 CR210 REMOTE CONTROL FOR KANSO

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Turn on

Slide the switch up to turn on.

When the switch is in the up position, the
remote control will “go to sleep” when not in
use. Press any button to “wake” it again.

7USER GUIDE

Turn off

Slide the switch down to turn off.

Out of range

If your processor is out of
range or experiencing
interference, the remote
control displays dashes
(shown at left).

TIP
Turn off your remote control to stop it “waking” when not in
use, for example, when carried in your pocket.

USE

8 CR210 REMOTE CONTROL FOR KANSO

™

Pair

Pairing allows two devices to communicate with each
other. Your clinician may have already paired your remote
control with your processor. If not, you will need to pair it
the first time you use it.

If your remote control is not
paired to any processor, it
displays dashes (shown left)
and “blinks” when you press
buttons.

Pair your processor and remote control

1. Turn on your processor
and remote control. They
must both be “awake”
and on at all times while
pairing.

2. Place the processor on
the back of your
remote control.

9USER GUIDE

USE

3. The remote control will
show pairing in
progress.

4. The remote control
then shows
successful pairing of
either left (L) or
right (R) processor.

5. If you have two
processors (bilateral),
repeat steps 2-4 for
your second processor.

10 CR210 REMOTE CONTROL FOR KANSO

™

Change programs

Your clinician may program your processor with up to four
programs which you can choose with your remote control.

Control two processors

Your remote control adjusts both processors at the same
time.

NOTE
Only if both sound processors are compatible with the
CR210 Remote Control. Check with your clinician.

If your processors have different settings (perhaps because
you adjusted one using the processor button), the remote
control will display the program and volume/sensitivity
settings for the left processor. If either processor has
telecoil or an accessory turned on, the remote will display
the relevant indicators.

Press to move to the
next program

Press to move to the
previous program

11USER GUIDE

Adjust volume or sensitivity

Usually, your clinician will set up your remote control to
adjust the volume of the sound you hear. But your clinician
can set it up to adjust sensitivity instead (if available).
Volume is the level of sound you hear. Sensitivity is the
range of sounds you hear, for example, soft, background,
close or far away. You can select from up to 10 volume
levels or 21 sensitivity levels.

CAUTION
If you are adjusting volume settings often or if adjusting
volume levels causes discomfort, consult your clinician.

Display current settings

When you turn on the remote control, it always displays
the current settings (e.g. volume), even if you have
adjusted those settings using the processor button (or the
remote assistant), while the remote control was off.

Press to turn up the
volume or sensitivity

Press to turn down the
volume or sensitivity

USE

12 CR210 REMOTE CONTROL FOR KANSO

™

Wireless accessories

If you use a Cochlear True Wireless™ Accessory with your
processor, your remote control can be used to control the
wireless accessory and monitor its status.

NOTE
Before you can stream audio, you must first pair the wireless
accessory to your processor. See the True Wireless Accessories
User Guide for details.

To use the Mini Microphone or TV Streamer

1. To start streaming audio,
long-press the telecoil button.

The accessory icon will appear.

TIP
You can long-press the telecoil button again to select the
next paired wireless accessory.

2. To stop streaming audio,
short-press the telecoil button.

The accessory icon will
disappear.

NOTE
You use the controls on the Phone Clip to make and receive
calls.

13USER GUIDE

Telecoil

Your clinician can set up your processor with manual
telecoil so you can listen to hearing loops and hear voices
on the telephone.

You can not use telecoil at the same time as a wireless
accessory.

NOTE
We recommend you use a Cochlear Wireless Phone Clip to
make phone calls. See the True Wireless Accessories User Guide.

Turn telecoil on (if set up)

1. Short-press the telecoil button
once.

The telecoil icon will appear.

Turn telecoil off

1. Short-press the telecoil button
once.

The telecoil icon will disappear.

USE

14 CR210 REMOTE CONTROL FOR KANSO

™

Clean

Keep your remote control clean and dry.

Clean your remote control by wiping the display and
buttons with a soft dry cloth.

If your remote control gets wet

1. Dry the remote control

with a soft dry cloth.

2. Remove the battery

See Change the battery on
page 4.

15USER GUIDE

CARE

3. Leave the remote control in a warm and well
ventilated place (out of reach of children and out of
direct sunlight) to dry for approximately 12 hours.

CAUTION
Do not use a drying kit or household appliance
(e.g. hairdryer) to dry the remote control.

4. Insert a new battery.

See Change the battery on page 4.

NOTE
Before replacing the battery, check for any remaining
moisture. If moisture remains, repeat the earlier steps.

16 CR210 REMOTE CONTROL FOR KANSO

™

Troubleshoot

PROBLEM RESOLUTION

Remote control won’t
change program or adjust
volume/sensitivity

• If you have two processors, check
both processors are turned on.

• Move the remote control closer to
your processor(s).

• Move the remote control away
from metal objects (e.g. keys) or
other objects that might cause
interference (e.g. mobile phone,
Bluetooth and Wi-fi devices).

Remote control shows
only dashes

• Pair your remote control with your
processor. See Pair your processor
and remote control on page 8.

Remote control shows
pairing error

• Contact your clinician.

Remote control won’t
turn on or ‘wake up’
(display remains blank)

• Replace the battery. See Change
the battery on page 4.

17USER GUIDE

PROBLEM RESOLUTION

Processor doesn’t pair
with remote control

• Make sure the processor and the
remote control are both turned
on and “awake”.

• Make sure you hold the coil in
place until the remote control has
finished pairing.

• Contact your clinician.

Telecoil button doesn’t
turn telecoil on

• Make sure a Wireless Accessory is
not streaming audio to one of
your processors.

• Contact your clinician to check if
telecoil is set up on your
processor(s).

Telecoil button doesn’t
turn telecoil off

• Wait at least five seconds without
pressing any buttons on your
remote control, then press the
telecoil button once.

Telecoil button doesn’t
turn Wireless Accessory
on or off

• Make sure the Wireless Accessory is
paired to your processor(s).

• Check that the Wireless Accessory
is turned on.

TROUBLESHOOT

18 CR210 REMOTE CONTROL FOR KANSO

™

Warnings

• Do not use your remote control if it becomes unusually
warm. Notify your clinician immediately.

• Small parts such as the coin battery could pose a
choking hazard. Keep the battery cover locked at all
times. Change battery out of reach of children. Do not
allow small children to change the battery.

• No modification of this equipment is allowed.

• Use a soft dry cloth ONLY to clean the surface of your
remote control.

• Do not use alcohol, household cleaners or abrasive
materials to clean your remote control.

• Do not bend or compress the display on your remote
control.

• Keep your remote control dry.

19USER GUIDE

WARNINGS

• Do not disassemble, modify, deform or immerse your
remote control in water. If your remote control is not
working, return it to your clinician. Warranty will be
void if opened.

• Protect your remote control in environments where
excessive moisture and dirt can damage it.

• Protect the display from objects that may scratch it.

• When the remote control is on, keep metal objects
away from the display as they may cause interference.

• Do not place the remote control inside any part of your
body (e.g. mouth).

• Keep the remote control out of reach of very young
children.

• Swallowing Lithium batteries may lead to serious injury
or death. If swallowed, immediately go to a hospital
emergency room. Keep out of reach of children. Keep in
original packaging until ready to use. Dispose of used
batteries immediately.

20 CR210 REMOTE CONTROL FOR KANSO

™

Physical configuration

The remote control comprises:

• analogue and digital integrated circuits based on a
micro-processor design, with bi-directional wireless
communication capabilities

• buttons and a switch for operation of unit

• buttons for remote control of sound processor

• a display for indicating system status and activity

• in-built coil sensor

• lanyard pin.

Materials

The remote control housing and buttons are made of
polycarbonate and acrylonitrile butadiene styrene (ABS).
The display is made of ABS.

Other information

21USER GUIDE

OTHER INFORMATION

Wireless communication link

The remote control wireless communication link operates
in the 2.4 GHz ISM band using GFSK (Gaussian frequency
shift keying) on 5 channels. The link uses a proprietary
bi-directional communication protocol and operates over
a distance of up to 2 metres from the processor. When
interference is present, the wireless communication link
switches between the 5 channels to find a channel where
the interference least affects the operation of the link. The
remote control indicates via its display when the processor
is not within operating distance, and when the link has
been interrupted due to interference (see page 7).

Dimensions

COMPONENT LENGTH WIDTH DEPTH

CR210 Remote Control 66.0 mm 36.5 mm 10.6 mm

Weight

COMPONENT WEIGHT

CR210 Remote Control (with battery) 35g

22 CR210 REMOTE CONTROL FOR KANSO

™

Operating characteristics

CHARACTERISTIC VALUE/RANGE

Wireless technology Proprietary low power bi-directional

wireless link

RF frequency 2.4 GHz

Battery type One disposable CR2032 or 5004LC

lithium coin cell battery

Operating battery voltage 2.12 – 3.00 V

Button and switch functions Wireless Accessories/Telecoil on and

off, program adjust, volume or
sensitivity settings adjust

Wireless transmission range Up to 2 m

Display Custom, icon based monochrome LCD

Environmental conditions

CONDITION MINIMUM MAXIMUM

Storage & transport temperature -10°C (14°F) +55°C (+131°F)

Storage & transport humidity 0% RH 90% RH

Operating temperature +5°C (+41°F) +40°C (+104°F)

Operating relative humidity 0% RH 90% RH

Operating pressure 700 hPa 1060 hPa

23USER GUIDE

Equipment classification

Your remote control is an accessory to a medical device as
described in the international standard IEC 60601-1:2012,
Medical Electrical Equipment – Part 1: General
Requirements for Basic Safety and Essential Performance.

OTHER INFORMATION

24 CR210 REMOTE CONTROL FOR KANSO

™

FCC (Federal Communications Commission) and Canadian
IC compliance

This device complies with part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received,
including interference that may cause undesired
operation.

Changes or modifications made to this equipment not
expressly approved by Cochlear Limited may void the FCC
authorisation to operate this equipment.

This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation.

25USER GUIDE

OTHER INFORMATION

If this equipment does cause harmful interference to radio
or television reception, which can be determined by
turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the
following

measures:

•

Reorient

or relocate the receiving antenna.

• Increase the separation between the equipment and
receiver.

• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV
technician for help.

FCC ID: WTOR200BA

IC ID: 8039A-R200BA

26 CR210 REMOTE CONTROL FOR KANSO

™

Radio compliance for Japan

This device is granted pursuant to the Japanese Radio Law
(

) and the Japanese Telecommunications Business

Law (

).

This device should not be modified (otherwise the granted
designation number will become invalid).

Radio compliance for Korea

Warning: This radio equipment has the possibility of radio
interference during operation.

KCC-CRM-
COH-CR210

Environmental protection

Your remote control contains electronic components
subject to the Directive 2002/96/EC on waste electrical
and electronic equipment.

Help protect the environment by not disposing of your
remote control or batteries with your unsorted household
waste. Please recycle your remote control and batteries
according to your local regulations.

R

202

LSB003

27USER GUIDE

Labelling symbols

The following symbols may appear on your processor or
remote components and/or packaging:

Refer to instruction manual

Specific warnings or precautions associated with the device,
which are not otherwise found on the label

Manufacturer

Authorised representative in the European Community

Catalogue number

Serial number

Batch code

Date of manufacture

Temperature limits



CE registration mark with notified body number

OTHER INFORMATION

28 CR210 REMOTE CONTROL FOR KANSO

™

Radio compliance certification for Australia and New Zealand

R

202

LSB003

Radio compliance certification for Japan

KCC-CRM-
COH-CR210

Radio compliance certification for Korea

By prescription

Recyclable material

Dispose of electrical components in accordance with your
local regulations

Keep dry

Legal statement

The statements made in this guide are believed to be true
and correct as of the date of publication. However,
specifications are subject to change without notice.

© Cochlear Limited 2016

D748440 ISS1 APR16

ACE, Advance Off-Stylet, AOS, AutoNRT, Autosensitivity, Beam, Button, Carina, Cochlear,

コクレア, Codacs, Contour, Contour Advance, Custom Sound, ESPrit, Freedom,

Hear now. And always, Hybrid, inHear, Invisible Hearing, Kanso, MET, MP3000, myCochlear,

NRT, Nucleus, 科利耳, Off-Stylet, SmartSound, Softip, SoftWear, SPrint, the elliptical logo

and Whisper are either trademarks or registered trademarks of Cochlear Limited. Ardium,
Baha, Baha Divino, Baha Intenso, Baha PureSound, Baha SoftWear, BCDrive, DermaLock,
Vistafix and WindShield are either trademarks or registered trademarks of Cochlear Bone
Anchored Solutions AB. Bluetooth is a registered trademark of Bluetooth SIG.

© Cochlear Limited 2016

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