Cobra Connex Guardian 222X, 2771, 7775, 8005, ICD 30 User Manual

GB User guide

222X

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TABLE OF CONTENTS

1 INTRODUCTION __________________________________________________________________________________________ 2

1.1 Welcome _______________________________________________________________________________________________ 2

1.2 Contacts for your Service _________________________________________________________________________________ 2

1.3 What Happens if your Vehicle is Stolen _____________________________________________________________________ 3

1.4 Periodic Health Check for your Device ______________________________________________________________________ 4

1.5 Driver Card _____________________________________________________________________________________________ 4

1.6 Override code / emergency disarming ______________________________________________________________________ 4
2 USING SPECIAL MODES ___________________________________________________________________________________ 6

2.1 Transport Mode _________________________________________________________________________________________ 6

2.2 Garage Mode ___________________________________________________________________________________________ 6

2.3 Forced unset Mode ______________________________________________________________________________________ 6
3 CONNEX GUARDIAN SERVICE DETAILS ______________________________________________________________________ 7

3.1 Private Service __________________________________________________________________________________________ 7

3.2 Personal Service ________________________________________________________________________________________ 9

3.3 Service with WEB option (Private/Personal) _________________________________________________________________ 11
GLOSSARY ______________________________________________________________________________________________ 16

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1 INTRODUCTION
Congratulations on purchasing one of the following Connex

Guardian services:

• Private

• Private with WEB Option

• Personal

• Personal with WEB Option
This User Manual describes how to use these services. Where there

are differences, the specifi c service names will be mentioned in italics.
When you have completed and signed the Stolen Vehicle Recovery
Service Agreement it should be given to the Service Provider (NSP)
in order to test and activate your Stolen Vehicle Recovery service
as soon as it is fi tted to the vehicle.
This Stolen Vehicle Recovery Service Agreement is part of the
Service Manual which also contains the telephone numbers of the
Service Provider (NSP) and Secure Operating Centre (SOC). You
will need these numbers to interact with the service operators.
Please keep your Service Agreement with this manual.

1.1 Welcome

In addition to the Service Manual, you will receive a Welcome
Letter. This contains your client number, your contract number
and information on how to contact the Service Provider (NSP) and
Secure Operating Centre (SOC). Please keep this information safe.
When your contract is activated, you will receive a Welcome
message on your mobile phone. If you have chosen the WEB

Option service, your password will be sent to you in the Welcome
Message.

1.2 Contacts for your Service

To access the Service Provider (NSP) or the Secure Operating
Centre (SOC), simply call the Phone Number which you can fi nd
in your Service Manual. You will be guided by a step-by-step voice
menu to use the following functions:

1.2.1 Secure Operating Centre (SOC)
You should contact the Secure Operating Centre (SOC) for

Voluntary Theft Declarations or setting Special Modes. These are
described later in this manual. The Secure Operating Centre (SOC)
number can be found in the Service Manual.
If your device detects a theft, the Secure Operating Centre (SOC)
intervenes; an operator will contact you and ask you for some data
to open your fi le. You will then be asked the identity questions
which you have indicated on the Connex Guardian contract form.
You must answer these questions correctly.
The Secure Operating Centre (SOC) is active 24 hours a day, 365
days a year.

1.2.2 Service Provider (NSP)
Should you require any information relating to your service, contact

the Service Provider (NSP). If at any time you need to change any
details you have entered in the Connex Guardian Service form or
if you sell your vehicle, you must immediately contact the Service
Provider (NSP).

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Examples of a change of contact/vehicle details are:

- you change your mobile phone number,

- you change the registration number to your vehicle,

- you change your address,

- you change/forget your identity questions/answers.
The Service Provider (NSP) can be contacted during normal offi ce

hours (see Terms and Conditions in the Service Manual).

Important:

Change your identity questions.
The identity questions/answers specifi ed in your Stolen Vehicle
Recovery Service Agreement are preliminary. The answers
are known to the dealer. Therefore, we strongly recommend
that you change the identity questions/answers by calling the
Service Provider (NSP).

1.3 What Happens if your Vehicle is Stolen

The device installed in your vehicle can detect a number of
parameters about the vehicle. When these are detected, messages
(also known as alerts) are sent to the Secure Operating Centre
(SOC) and/or your mobile phone.
Depending on the Connex Guardian service you have subscribed
to, certain messages may start the theft tracking automatically. You
can also start the theft tracking by contacting the Secure Operating
Centre (SOC) and voluntarily declaring the vehicle as stolen. For
details of the different services, please see Chapter 3.

1.3.1 You Detect that your Vehicle is Stolen
If you detect that your vehicle has been stolen you can start the

theft tracking by a Voluntary Declaration.
You should:

1. Contact the Secure Operating Centre (SOC) immediately. The
Secure Operating Centre (SOC) will commence tracking your
vehicle.

2. Follow the Secure Operating Centre (SOC) instructions precisely.

3. For UK services you will need to contact the local Police to report
the theft and obtain a Crime Reference Number which you will
then provide to the Secure Operating Centre (SOC).

1.3.2 The System Detects that your Vehicle is Stolen

If your device detects an event which it interprets as a possible theft,
the theft tracking is started immediately and the device informs the
Secure Operating Centre (SOC). They will contact you immediately
to verify the theft and then proceed with recovering the vehicle,
liaising with the appropriate authorities. Depending on the service
to which you have subscribed, the device can alert the Secure
Operating Centre (SOC) in the following cases:

• Vehicle Intrusion

• Unauthorised movement of the vehicle, i.e., your vehicle is moved

without the ignition key ON.

• Attempted tampering of the device in your vehicle.

• Radio Frequency Jamming

• A hijack attempt

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In these cases, an alert will automatically be triggered. The Secure
Operating Centre (SOC) will then contact you to verify that the theft
is genuine. Upon your confi rmation, the tracking and localisation of
your vehicle will start immediately.

1.3.3 What happens if your Vehicle is Stolen Abroad?
Your fi rst point of contact is always your National Secure Operating

Centre (SOC) using the phone number which appears in your
Service Manual. The Secure Operating Centre (SOC) will then re­direct the confi rmed theft to the Secure Operating Centre (SOC) in
the country of theft in order to track the vehicle and liaise with the
Police authorities in the local language and abiding to local laws.

1.4 Periodic Health Check for your Device

Your device is self-monitoring. It periodically performs a health check.
If a potential problem is detected during the Health Check, the Service
Provider (NSP) will contact you to perform additional checks. The
Service Provider (NSP) may ask you to have the system checked
at a dealer.
This Service is provided exclusively by the Service Provider (NSP)
based on the End User’s Terms and Conditions.

1.5 Driver Card

The Connex Guardian services feature a radio frequency device
which is the Driver Card.
The device can also be connected to the vehicle’s CAN bus. This
allows the use of the vehicle’s original key control to arm and disarm
the system (i.e., when opening and closing the doors).

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.5.1 Arming and disarming of the system

If you have a Driver Card, the device will automatically detect the
presence of the card to disarm the system. Alternatively, when the
Driver Card is no longer detected, the system is armed.
If the Driver Card is not detected (for example, the battery is very
low), the Override code can be used to disarm the system.

1.6

Procedure to override the engine with emergency code (override

code)
When the service is activated, you will be sent a welcome message

which will also include your emergency code (override code) to
unlock the engine locally.
This code can be used in case of lack of driver card, lack of GSM
network (attempt to jamming) or unable to contact the SOC.

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