Thrane IP Handset
User manual
Thrane IP Handset
User Manual
Document number: 98-126059-J
Release date: January 19, 2018
i
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of
this product and the accompanying documentation is disclaimed by Thrane &
Thrane A/S. The information in this manual is provided for information
purposes only, is subject to change without notice and may contain errors or
inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised
and updated. Anyone relying on this information should acquire the most
current version e.g. from www.cobham.com/satcom, Cobham SYNC
Partner Portal, or from the distributor. Thrane & Thrane A/S is not
responsible for the content or accuracy of any translations or reproductions,
in whole or in part, of this manual from any other source. In the event of any
discrepancies, the English version shall be the governing text.
Thrane & Thrane A/S is trading as Cobham SATCOM.
Copyright © 2018 Thrane & Thrane A/S. All rights reserved.
Manufacturer address
Thrane & Thrane A/S, Lundtoftegaardsvej 93 D, DK-2800, Kgs. Lyngby,
Denmark
Trademark Acknowledgements
• Inmarsat is a registered trademark of the International Maritime Satellite
Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and
Inmarsat Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of
Inmarsat.
• Other product and company names mentioned in this manual may be
trademarks or trade names of their respective owners.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
•To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select Settings > Display”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
ii
Safety Summary
The following general safety precautions must be observed during all
phases of operation, service and repair of this equipment. Failure to
comply with these precautions or with specific warnings elsewhere in this
manual violates safety standards of design, manufacture and intended
use of the equipment. Thrane & Thrane A/S assumes no liability for the
customer's failure to comply with these requirements.
DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE
Do not operate the IP Handset in the presence of flammable gases or
fumes. Operation of any electrical equipment in such an environment
constitutes a definite safety hazard.
KEEP AWAY FROM LIVE CIRCUITS
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified
maintenance personnel. Do not replace components with the cable
connected. Always disconnect power and discharge circuits before
touching them.
DISPOSAL
Old electrical and electronic equipment marked with this
symbol can contain substances hazardous to human beings
and the environment. Never dispose these items together
with unsorted municipal waste (household waste). In order
to protect the environment and ensure the correct recycling
of old equipment as well as the re-utilization of individual
components, use either public collection or private collection by the local
distributor of old electrical and electronic equipment marked with this
symbol.
Contact the local distributor for information about what type of return
system to use.
iii
About the Manual
Intended readers
This manual is a user manual for the Thrane IP Handset. The readers of the
manual include anyone who is using or intends to use the IP Handset. No
specific skills are required to operate the IP Handset. However, it is important
that you observe all safety requirements listed in the beginning of this manual,
and operate the handset according to the guidelines in this manual.
Manual overview
This manual has the following chapters:
• Introduction contains an overview and a brief description of the
IP Handset.
• Get started explains how to connect and start up the handset and gives
an overview of the display and keypad. It also contains a short guide to
initial configuration and to making the first call.
• To use the IP Handset describes how to use and configure the handset
and explains the display menus.
• To use the web server explains how to use the built-in web server of the
IP Handset.
• Service & maintenance contains guidelines for maintenance of the
handset, a short troubleshooting guide and gives information on where to
get further help if needed.
This manual may not always reflect the latest software functionality of your
IP Handset. To obtain the latest version of the manual, go to
www.cobham.com/satcom, enter the Cobham SYNC Partner Portal and
download the latest version, or acquire it from your distributor.
Related documents
The following related documentation is referred to in this manual:
Title Document number
Voice Distress (Non-SOLAS) User manual 98-133687
iv
Table of Contents
Safety Summary .............................................................................. iii
About the Manual ..........................................................................iv
Chapter 1 Introduction
Welcome ................................................................................................1
Your IP Handset ...............................................................................1
Functions ....................................................................................................1
The IP Handset .........................................................................................2
Features ..................................................................................................3
Chapter 2 Get started
Get started with the IP Handset .........................................5
Introduction ..............................................................................................5
Connectors on the handset ..................................................................6
Connect the cables to the IP cradle ...................................................6
Install the cradle .......................................................................................8
Connect the IP Handset to a BGAN terminal .................................. 9
Start up the IP Handset .......................................................................10
Establish a connection using BGAN terminal ......... 11
To use a BGAN terminal ......................................................................11
To establish a connection ..................................................................11
Change user name and password for an IP Handset .................. 14
Make the first call .....................................................................16
IP Handset keypad and display ......................................... 17
The keypad .............................................................................................17
The display .............................................................................................. 23
Chapter 3 To use the IP Handset
User interfaces ............................................................................... 29
v
Table of Contents
IP Handset functions ................................................................30
Handle calls .............................................................................................30
Make a call using a BGAN terminal ..................................................38
Use the IP Handset for Voice Distress ............................................39
Quick settings .........................................................................................39
How to enter text in the IP Handset ............................................... 42
To use a headset ................................................................................... 42
IP Handset menus .......................................................................44
Call log ...................................................................................................... 45
Contacts ................................................................................................... 47
Status ........................................................................................................ 49
Network ................................................................................................... 50
Settings .................................................................................................... 51
SIP telephony and profiles .................................................................62
Information from the BGAN terminal ............................................ 68
Chapter 4 To use the web server
Introduction to the web server ........................................ 75
Browser settings .................................................................................... 76
To use the web server .............................................................. 79
The Home page .....................................................................................79
Contacts ................................................................................................... 80
Call log ...................................................................................................... 81
SIP settings ............................................................................................. 82
To upload firmware ..............................................................................84
Import and Export settings ................................................................85
Help and diagnostics report ............................................................... 87
Chapter 5 Service & maintenance
Get support .......................................................................................89
Maintenance tasks ...................................................................... 90
Software update ....................................................................................90
Clean the IP Handset ...........................................................................90
Disposal of the IP Handset .................................................................90
vi
Table of Contents
Troubleshooting guide .............................................................91
App. A Technical specifications
IP Handset specifications ..................................................... 93
IP Handset outline dimensions ......................................... 95
IP cradle outline dimensions .............................................. 97
App. B Conformity
Thrane IP Handset, wired ...................................................... 99
CE (LVD & EMC) ..................................................................................... 99
FCC ............................................................................................................ 99
Glossary .................................................................................................................. 101
Index .................................................................................................................. 105
vii
Table of Contents
viii
Chapter 1
Introduction
Introduction 1
Welcome
Congratulations on the purchase of your IP Handset!
The IP Handset communicates using Voice over Internet Protocol (VoIP),
which means that voice conversations are routed over the Internet or
through an IP-based network.
Your IP Handset
Functions
The IP Handset is used for
making phone calls over an IP
based network.
1111
The IP Handset has some BGAN
terminal control functions. If
configured as handset with the
local number 0501, you can use
the handset to start and stop
data connections (background
or streaming) for all network
user groups.
To improve overall system
overview the IP Handset
displays active, critical alarms
from the BGAN terminal to
keep you informed about the
status of the BGAN terminal.
The handset is designed
specifically for use in harsh environments and it is dust proof and splash
proof. Excellent sound quality is achieved by including an efficient noise
1
Chapter 1: Introduction
suppression software. On the large 2.2" color TFT screen, a graphical user
interface provides easy access to all functions including contacts and
settings. The user interface also provides direct access to certain features of
a connected BGAN terminal.
When used with a BGAN terminal and a SAILOR 3771 Alarm Panel, the IP
Handset can be used as a designated handset for Voice Distress and
urgency calls.
The IP Handset
The IP Handset is powered directly from
the LAN interface using Power over
Ethernet (PoE), so an external power
supply is not needed.
The TT-3670A Thrane IP Handset &
Cradle, wired, includes the following
main units:
• TT-3672A Thrane IP Handset, wired
• TT-3674A Thrane IP cradle, wired
The IP Handset connects to the cradle
with a coil cord. The cradle connects
with a fixed LAN cable to a LAN port
with PoE, for example in a BGAN
terminal (Broadband Global Area
Network) for satellite communication.
2Your IPHandset
Chapter 1: Introduction
Introduction
Features
The IP Handset offers the following features:
Plain voice communication over Internet or IP based network
Start and stop IP data connections in a connected BGAN terminal
Contacts list with up to 100 entries
Intuitive user interface and menu system
Built-in web server
High quality color display QVGA with night colors
Rugged but elegant design
Splash proof and dust proof
Connectivity to Broadband Global Area Network (BGAN) terminal
BGAN menu to display BGAN terminal type, GPS position and more
1111
Display of critical alarms from the BGAN terminal
Use as Distress IP Handset together with BGAN terminal and SAILOR
3771 Alarm Panel
Features 3
Chapter 1: Introduction
4Features
Chapter 2
Get started
Get started 2
This chapter describes how to install and start up the IP Handset and make
the first call. It also gives an overview of the display and keypad and
explains how to navigate with the keypad.
Get started with the IP Handset
Introduction
The IP Handset connects to the cradle with a coil cord. The cradle connects
with a fixed LAN cable to a LAN port with PoE, for example in a BGAN
terminal. The IP Handset is powered directly from the LAN (PoE) interface.
2222
5
Chapter 2: Get started
Connectors on the handset
IP Handset connectors
The IP Handset has a coil cord with a LAN connector for connecting to the
cradle or directly to a LAN (PoE) interface.
The handset also has two connectors on the side of the handset:
• one connector for connecting a headset (3.5 mm SMT phone jack,
Switchcraft 35RASMT3BHNTR).
• one Mini-USB connector (not in use).
IP cradle connectors
The cradle for the IP handset has two internal LAN connectors and an
alternative terminal block for the LAN connection:
• One LAN connector connects to the coil cord from the IP Handset.
• The other LAN connector, or alternatively the terminal block, connects
to your LAN cable between the cradle and the BGAN terminal.
Connect the cables to the IP cradle
To connect the cables to the IP cradle, do as follows:
1. Remove the two screws holding the centre cover in the bottom of the
cradle and take off the cover.
6 Get started with the IP Handset
Chapter 2: Get started
Get started
Important
Note
J101
J102
Cable relief
J103
Fit coil cord
here
2. Connect the coil cord from the IP Handset to the cradle connector
marked J103. Then fit the cable relief mounted on the coil cord into the
groove at the cradle exit.
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3. To mount the external LAN cable, do one of the following:
• Connect a standard LAN cable to the connector marked J102 in the
cradle. This is the cable for connecting to the BGAN terminal or
other LAN (PoE) interface.
The space between the cable LAN connector and the
PCB is very scarce - make sure the housing of the
cable connector is not too thick to allow for the
connectors to fit properly.
• Connect the wires of a LAN cable to the terminal block marked J101.
The text next to the terminal block indicates which signal goes
where.
4. Mount cable relief at the cable exit from the cradle.
Make sure the cable relief matches the size of the cable.
5. Mount the cover and fasten the two screws.
Get started with the IP Handset 7
Chapter 2: Get started
Install the cradle
Mount the cradle on a wall or a desktop with 3 screws fitting in the holes
indicated in the drawing below (front view).
8 Get started with the IP Handset
Chapter 2: Get started
Get started
Note
Note
Connect the IP Handset to a BGAN terminal
The LAN interface on the BGAN terminal must supply Power over
Ethernet.
To connect the IP Handset to a BGAN terminal do as follows:
1. Start up the BGAN terminal as described in the user manual for the
terminal.
2. Connect the LAN cable from the IP cradle to one of the LAN (PoE)
connectors on the BGAN terminal.
The cable between cradle and terminal must be maximum 80 m.
If you insert a switch or similar between the cradle and the
terminal, make sure that it conforms to the industry PoE
standard IEEE 802.3 af (using data pairs).
The IP Handset starts up automatically when connected to the BGAN
terminal. However, you may have to configure user name and password if
the handset has not been connected before, and if it is not set up to
automatically connect with the SIP server of the terminal. For further
information, see Establish a connection using BGAN terminal on page 11.
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Get started with the IP Handset 9
Chapter 2: Get started
On/off/onhook key
Volume up
Volume down
Start up the IP Handset
To switch on the IP Handset
The IP Handset is automatically powered when it is connected to a LAN
interface with PoE.
If the handset has been switched off, you can switch it back on by pressing
and holding the on hook key until the display lights up.
If the handset does not start up, the reason may be that there is no PoE in
the LAN interface. If you are connecting to a BGAN terminal, check that the
PoE indicator on the terminal lights green for the connected port. For
further information, refer to the installation manual for the BGAN terminal.
To switch off the IP Handset, press and hold the on hook key again until
the display is turned off.
10 Get started with the IP Handset
Chapter 2: Get started
Get started
Establish a connection using BGAN terminal
To use a BGAN terminal
Introduction
By connecting the IP Handset to a BGAN terminal you gain access to the
BGAN satellite network with your IP Handset.
When connected with the BGAN terminal the IP Handset provides a
dedicated menu for the terminal.
IP Handset connection
The IP Handset is connected to the BGAN terminal by connecting the
Ethernet cable from the cradle to one of the LAN ports of the terminal. For
further information, see Connect the IP Handset to a BGAN terminal on
page 9.
To establish a connection
2222
When the handset is connected to the BGAN terminal, it is automatically
registered in the terminal and assigned the first available local number, if
the startup option Auto BGAN SIP is selected under Settings > Startup
options in the handset menu (selected by default). If, for some reason, you
need another password or local number, you need to set up the following in
the handset and in the web interface of the BGAN terminal (the startup
option Auto BGAN SIP must be disabled!):
•User name
•Password
•Local number
For further information, see Change user name and password for an
IP Handset on page 14.
Establish a connection using BGAN terminal 11
Chapter 2: Get started
Note
Note
If no SIM PIN is required
If the IP Handset is connected to a BGAN terminal where the SIM PIN is
disabled or has already been entered, the BGAN terminal automatically sets
up a communication profile (SIP profile) and assigns the first available local
number to the handset, if the startup option Auto BGAN SIP is enabled
under Settings > Startup options in the handset menu.
If a SIM PIN is required
There may be 2 PIN codes for the system:
• one for the BGAN terminal (SIM PIN, described in this section)
and
• one for the IP Handset (described in To s et u p the P I N co d e
for the handset on page 59)
If the IP Handset is connected to a BGAN terminal where the SIM PIN is
required and has not yet been entered, you need to enter the SIM PIN for
the terminal. To do so, you need to know the Administrator user name and
password as well as the SIM PIN for the BGAN terminal.
To enter the BGAN terminal’s SIM PIN, do as follows:
1. From the main screen of the handset, press the center select key to
enter the menu system.
2. Select BGAN.
3. Select Enter PIN code.
This menu item is not available if the PIN has already been
accepted. You can check at Status > PIN status to see if the
PIN has been accepted.
4. Enter the Administrator user name and select OK.
For information on how to type text in the handset, see How to enter
text in the IP Handset on page 42.
5. Enter the Administrator password and select OK.
6. Enter the SIM PIN and select OK.
If the SIM PIN is rejected, see the next section Wrong PIN.
12 Establish a connection using BGAN terminal
Chapter 2: Get started
Get started
When the PIN is accepted, the BGAN terminal automatically sets up a SIP
profile and assigns the first available local number to the handset, if the
startup option Auto BGAN SIP is enabled under Settings > Startup
options in the handset menu.
Wrong PIN
After entering the user name and password, you have 3 attempts to enter
the PIN, before you are asked to enter the PUK (Pin Unblocking Key). The
PUK is supplied with your BGAN SIM card.
Enter the PUK followed by a new PIN of your own choice. The PIN must be
from 4 to 8 digits long.
Caution! If you enter a wrong PUK 10 times, the SIM card will no
longer be functional, and you have to contact your
Airtime Provider for a new SIM card.
IP Handset ready
When the display shows the handset ready symbol in the upper right
corner, the handset is ready for making a call.
2222
If the handset ready symbol is crossed out you cannot make a call.
The display will normally show a message explaining why the handset is not
ready.
Establish a connection using BGAN terminal 13
Chapter 2: Get started
Note
Note
Change user name and password for an IP Handset
By default, the startup option Auto BGAN SIP is selected under Settings
> Startup options in the handset menu. This means that an IP Handset
that is connected to the terminal automatically gets the first available user
name (local number) and password. If you want to change the user name or
password, you need to set up the user name, password and local number in
two places:
• In the IP Handset
• In the web interface of the BGAN terminal.
To enter user name and password in the IP Handset
Make sure you have disabled Auto BGAN SIP under Settings >
Startup options. Otherwise the information entered below is
not used at next startup!
To enter the user name and password in the IP Handset, do as follows:
1. Start up the handset as described in the previous sections.
2. Enter the menu system and select SIP.
3. Move to the BGAN profile and select Options (left select key).
4. Select Edit/View.
5. Select User name and enter the user name for your handset. Note that
the user name must be the same as the local number for your handset
when using the BGAN terminal. Available numbers are 0501 to 0516.
6. Select Password and enter the password for your handset. Note this
password for later use in the terminal. You can use the local number as
the password as well, i.e. 0501 to 0516.
The IP Handset only supports numbers (no letters) in the
password.
7. Exit the menu.
14 Establish a connection using BGAN terminal
Chapter 2: Get started
Get started
To enter user name and password in the BGAN terminal
To match the IP Handset with the BGAN terminal you must enter the local
number and password for each IP Handset in the web interface of the
BGAN terminal.
To set up the BGAN terminal, do as follows:
1. Connect a computer to the LAN interface of the BGAN terminal and
start up your browser.
2. In the address bar, enter ut.bgan or the IP address for the BGAN
terminal. The default IP address is 192.168.0.1.
The web interface opens.
3. Select SETTINGS > IP handsets.
4. Locate the local number that matches the user name (local number) of
your handset and click Edit.
5. Enter the same password you entered in the handset.
When the terminal and the handset have recognized each other, a
Configure link appears next to the new handset in the web interface of
the terminal. Click the Configure link to open the internal web server of
the IP Handset. For information on the web server, see To use the web
server on page 75.
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Establish a connection using BGAN terminal 15
Chapter 2: Get started
Make the first call
To make a call, do as follows:
1. Type the phone number on the keypad.
If the number is in the Contacts list of
the handset, you can also select the
number from there.
2. Press the off hook key in the left side of
the keypad or press #.
The display shows that the number is
being dialled.
3. Volume up or down: If you need to
adjust the voice volume during a call
and the display shows the main screen,
press or on the keypad.
For further information on how to make calls, see Handle calls on page 30.
16 Make the first call
Get started
IP Handset keypad and display
Select
Left select
Off hook
Volume down
Volume up Up/ Down / Left/ Right
Right select
On hook/ Power
Alpha-numeric
keys
The keypad
The following drawing shows the keypad of the handset.
2222
Chapter 2: Get started
The next sections explain the functions of each key in the keypad.
IP Handset keypad and display 17
Chapter 2: Get started
Control keys
The below table shows the functions of the control keys in the upper
section of the keypad.
Key Functions
Left select.
Selects the function shown in the display just above the key
(left soft key).
Right select.
Selects the function shown in the display just above the key
(right soft key).
From main screen: Opens the Contacts list.
Off hook.
After entering a phone number: Initiates a call to the
number.
From main screen: Opens a list of the latest calls, including
incoming, outgoing and missed calls.
On hook/ Power.
When the handset is ringing: Rejects the call.
During a call: Ends the call.
When in the menu system: Abandons the menu system and
displays the main screen.
Otherwise: Powers the handset on/off, when pressed and
held for 3 seconds.
If there is an error and the handset does not power off after
approximately 3 seconds, hold the key for 10 seconds, and
the handset will perform a hardware reset.
18 IP Handset keypad and display
Get started
Key Functions
Select (center).
Selects/confirms the function highlighted in the display.
2222
Chapter 2: Get started
Navigation.
Navigates through the menu system in the display.
Right/Left are also used to change settings in the menus.
From main screen: Volume up, down
See also Keypad shortcuts on page 22.
IP Handset keypad and display 19
Chapter 2: Get started
Alpha-numeric keys
This section shows the functions of
the alpha-numeric keys in the lower
section of the keypad.
The functions available depend on
whether you are typing a phone
number (number mode) or text (text
mode).
In number mode, you get the
number of the key pressed. Only
has two functions.
Press once: The display shows .
Press twice, or press and hold: The display shows +.
Press #: The display shows #.
In text mode, you have the functions listed below.
The key switches between text and number mode. There are three
options: Numeric, lowercase and uppercase characters. You can see in the
lower left corner of the display which mode is currently selected.
To get numbers from lowercase or uppercase mode, press and hold the key.
At numerous presses on the same key, the character changes in the same
sequence that the characters are listed in the following table.
Key Numeric output Lowercase output Uppercase output
1 . , @ : - ? . , @ : - ?
1
2 a b c A B C
2
3 d e f D E F
3
4 g h i G H I
4
5 j k l J K L
5
20 IP Handset keypad and display
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