EXPLORER 710
User manual
98-140012-C ii
Document number: 98-140012-C
Release date: 26 June 2014
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is
provided for information purposes only, is subject to change without notice and may contain errors or
inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone
relying on this information should acquire the most current version e.g. from www.cobham.com/satcom >
Service and support, or from the distributor. Thrane & Thrane A/S is not responsible for the content or
accuracy of any translations or reproductions, in whole or in part, of this manual from any other source.
In the event of any discrepancies, the English version shall be the governing text.
Thrane & Thrane A/S is trading as Cobham SATCOM.
Copyright
© 2014 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements
• Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and
is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Other product and company names mentioned in this manual may be trademarks or trade names of
their respective owners.
98-140012-C iii
Safety summary 1
The following general safety precautions must be observed during all phases of operation, service
and repair of this equipment. Failure to comply with these precautions or with specific warnings
elsewhere in this manual violates safety standards of design, manufacture and intended use of the
equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these
requirements.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel. Do not replace components with
the power cable connected. Under certain conditions, dangerous voltages may exist even with the
power cable removed. To avoid injuries, always disconnect power and discharge circuits before
touching them.
Do not service alone
Do not attempt internal service or adjustments unless another person, capable of rendering first aid
resuscitation, is present.
Do not substitute parts or modify equipment
Because of the danger of introducing additional hazards, do not substitute parts or perform any
unauthorized modification to the equipment.
Keep away from antenna front
This device emits radio frequency energy when switched on. To avoid
injury, keep a minimum safety distance of 1 m from the antenna front
when the EXPLORER 710 is on.
For information on the safety distance from the transceiver (WLAN), see
the FCC/IC Radiation Exposure statement on the next page.
Garder à l'écart de l'avant de l'antenne
Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la
santé, une distance minimale de 1 mètre est nécessaire entre l'utilisateur et l'avant de
l'EXPLORER 710.
Pour plus d'informations à propos de la distance de sécurité avec l'appareil (WLAN), veuillez
consulter Déclaration de l’IC sur l'exposition aux radiations sur la page suivante.
Only use approved batteries from Cobham SATCOM
Use of non approved batteries may result in explosion, fire, electrical shock or injury.
Observe marked areas
Under extreme heat conditions do not touch areas of the EXPLORER 710
that are marked with this symbol, as it may result in injury.
The terminal has been designed for full usability meaning that there are
no restrictions to which interfaces can be used simultaneously. This
means that you can use all the interfaces at once at any temperature
98-140012-C iv
within -25 to 55 C. Be aware that the terminal will get very hot when it is operated at 55 C with all
interfaces active and it is therefore marked with a heating label.
FCC/IC Radiation Exposure statement
WLAN: Transceiver Unit (when separated from the Antenna Unit):
This equipment complies with FCC and IC radiation exposure limits for an uncontrolled environment. This
equipment should be installed and operated at a distance greater than 20 centimeters (8 inches) between
the transceiver unit and yourself or any bystander to comply with the Radiation Exposure Requirements.
Déclaration de l’IC sur l'exposition aux radiations
WLAN: L'émetteur-récepteur (quand séparé de l'antenne) :
Le présent appareil est conforme aux limites de l’IC sur l'exposition aux rayonnements établies pour un
environnement non-contrôlé. Le présent appareil doit être installé et utilisé à une distance minimum de
20 centimètres (8 pouces) entre l'émetteur-récepteur et l'utilisateur ou tout autre individu pour être
conforme à la réglementation en matière d'exposition radiologique.
Safety note from battery supplier
Korean text:
전지
경고 : 발열 , 화재 , 폭발등의 위험을 수반할 수 있으니 다음 사항을 지켜주시기 바랍니다 .
• 화기에 가까이 하지 말 것
• 분해 , 압착 , 관통 등의 행위를 하지 말 것
• 높은 곳에서 떨어뜨리는 등 비정상적 충격을 주지 말 것
• 전지 단자에 목걸이 , 동전 , 열쇠 , 시계 등 금속 제품이 닿지 않도록 주의할 것 ( 휴대컴퓨
터용 전지가 아닌 경우 생략 가능 )
• 60°C 이상의 고온에 노출하지 말 것
휴대 기기 , 제조업체가 보증한 리튬 2 차전지 사용할 것
English translation
:
Battery
Warning: Hazards such as high temperature, fire or explosion can happen. To avoid such hazards, observe
the following directions and recommendations.
• Keep away from fire.
• Do not disassemble, break or penetrate the battery.
• Do not drop the battery.
• Do not touch the terminals of the battery with conductive materials such as coins, keys, watches etc.
• Do not expose the battery to temperatures above 60 C
.
• Only use Li-Ion batteries that are approved by the manufacturer.
Antenna safety instructions
98-140012-C v
Antenna safety instructions 2
Use only manufacturer supplied antennas.
Antenna minimum safe distance: 1 m
Antenna gain
Directional, with maximum gain of 14.6 dB with reference to isotropic.
The Federal Communications Commission has adopted a safety standard for human
exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety
and Health Act) limits.
Antenna mounting
The antenna supplied by the manufacturer must be located such that during radio
transmission, no person or persons can come closer than the above indicated minimum
safe distance to the front face of the antenna, i.e. 1 m.
L'antenne fournie par le fabricant doit être placée de telle sorte que, durant les
transmissions radio, personne ni aucun groupe de personnes ne puisse s'approcher à une
distance inférieur à la distance de sécurité minimal indiquée ci-dessus, c.-à-d., 1 m.
To comply with current FCC RF Exposure limits, the antenna must be installed at or
exceeding the minimum safe distance shown above, and in accordance with the
requirements of the antenna manufacturer or supplier.
Antenna substitution
Do not use any other antenna than the models supplied or recommended by the
manufacturer. You may be exposing people to excess radio frequency radiation. You
may contact the manufacturer for further instructions.
Radiation warning
You, as the qualified end-user of this radio device, must control the exposure conditions
of bystanders to ensure the minimum separation distance (above) is maintained
between the antenna and nearby persons, for satisfying RF Exposure compliance. The
operation of this transmitter must satisfy the requirements of General Population/
Uncontrolled Environment. Only use the terminal when persons are at least the
minimum distance from the front face of the antenna.
WARNING! Maintain a separation distance of at least 1 m from the front
face of the antenna to a person.
About this manual
98-140012-C vi
About this manual 3
Intended readers
This manual is a user manual for the EXPLORER 710. The manual is intended for anyone
who is using or intends to use the EXPLORER 710. No specific skills are required to
operate the EXPLORER 710. However, it is important that you observe all safety
requirements listed in the Safety summary in the beginning of this manual, and
operate the EXPLORER 710 according to the guidelines in this manual.
Related documents
The following documents are related to this manual and to the EXPLORER 710 system.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
•To emphasize words.
Example: “Do not touch the antenna front during pointing”.
• To indicate what the user should select in the user interface.
Example: “Select Control panel > LAN and click Enable”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
Title and description
Document
number
EXPLORER 710 Getting Started, English 98-139653
EXPLORER 710 Getting Started, Deutsch (German) 98-140216
EXPLORER 710 Getting Started, Français (French) 98-140217
EXPLORER 710 Getting Started, Español (Spanish) 98-140218
EXPLORER 710 Getting Started, Русский (Russian) 98-140219
EXPLORER 710 Getting Started, 中文 (Chinese) 98-140220
EXPLORER 710 Getting Started,
日本語 (Japanese) 98-140221
98-140012-C vii
Table of Contents
Chapter 1 Introduction to EXPLORER 710
General description .................................................................................................................. 1
Features and interfaces of the EXPLORER 710 ............................................. 2
Features .................................................................................................................................................... 2
Overview of interfaces ...................................................................................................................... 3
Your EXPLORER 710 terminal ......................................................................................... 4
Overview .................................................................................................................................................. 4
Display and keypad ............................................................................................................................. 5
User interfaces ...................................................................................................................................... 6
Antenna .................................................................................................................................................... 6
Compass .................................................................................................................................................. 7
Battery ...................................................................................................................................................... 7
SIM card .................................................................................................................................................. 7
Chapter 2 To get started
To unpack and assemble the EXPLORER 710 .................................................. 8
Initial inspection .................................................................................................................................. 8
What’s in the delivery ........................................................................................................................ 8
To open the transport latch ........................................................................................................... 9
To detach the antenna (optional) ...............................................................................................9
To insert the SIM card ....................................................................................................................11
To insert the battery ........................................................................................................................11
To remove the battery ....................................................................................................................12
To remove the SIM card ................................................................................................................12
To connect cables ....................................................................................................................13
Connectors ...........................................................................................................................................13
To connect the antenna ................................................................................................................14
To connect power .............................................................................................................................14
To start up the EXPLORER 710 ....................................................................................15
Automatic power up ........................................................................................................................15
To switch the EXPLORER 710 on or off ..................................................................................15
To enter the SIM PIN ......................................................................................................................15
To point the antenna .......................................................................................................................16
The registration procedure ...........................................................................................................18
Table of Contents
98-140012-C viii
To make the first call or data session ..................................................................18
To make the first call .......................................................................................................................18
To make the first data connection (LAN) ..............................................................................19
To make the first data connection (WLAN) ..........................................................................19
Fixed antenna installation ...............................................................................................20
Chapter 3 To use the EXPLORER 710
User interfaces ............................................................................................................................21
To enable or disable an interface ..............................................................................................22
To use a computer, smartphone or tablet .......................................................23
Overview ................................................................................................................................................23
To choose an interface for data connection .......................................................................23
Router function ..................................................................................................................................23
Standard or Streaming data .........................................................................................................24
To connect to the WLAN interface ..........................................................................................24
To connect to the LAN interface ...............................................................................................25
To start or stop a data connection (LAN or WLAN) using the display .....................26
Bonding of terminals .......................................................................................................................27
PPPoE (Point-to-Point Protocol over Ethernet) ..................................................................28
To access the terminal using AT commands .......................................................................30
To access the terminal from a remote location .................................................................30
To use a phone ...........................................................................................................................32
Call types ...............................................................................................................................................32
To connect a phone using LAN or WLAN ..............................................................................32
To connect an analogue phone .................................................................................................34
To connect an ISDN phone or modem ..................................................................................35
To make or receive a phone call with EXPLORER 710 .....................................................36
Local numbers and special functions .......................................................................................37
To charge your smartphone or tablet .....................................................................................38
To see event messages .......................................................................................................38
Terminal settings in display ...........................................................................................38
To adjust the display ........................................................................................................................38
Automatic power up ........................................................................................................................38
To change the language in the display ...................................................................................39
To see properties of the EXPLORER 710 in the display ......................39
Tracking .............................................................................................................................................39
Table of Contents
98-140012-C ix
Chapter 4 To use the web interface
Introduction ..................................................................................................................................41
The web interface .............................................................................................................................41
To access and navigate the web interface ............................................................................41
To enter the SIM PIN in the web interface ...................................................44
Do you need a SIM PIN? ................................................................................................................44
To enter the SIM PIN ......................................................................................................................44
To cancel the SIM PIN ....................................................................................................................44
To point the antenna ...........................................................................................................45
To control data connections in web interface ............................................46
To start and stop data connections .........................................................................................46
Default data connection types ...................................................................................................47
Status information ..................................................................................................................48
The Control panel ....................................................................................................................48
To use the logs ............................................................................................................................49
To access the logs .............................................................................................................................49
Call log ....................................................................................................................................................49
Data log ..................................................................................................................................................49
Total counters .....................................................................................................................................49
Battery status information .............................................................................................50
To set up the interfaces ....................................................................................................50
LAN interface setup ..........................................................................................................................50
WLAN interface setup .....................................................................................................................51
Port forwarding ..................................................................................................................................52
User group settings (LAN and WLAN) .....................................................................................53
Phone interface setup .....................................................................................................................54
ISDN interface setup .......................................................................................................................54
USB interface setup ..........................................................................................................................55
To manage IP handsets or smartphones ...........................................................56
Overview ................................................................................................................................................56
To manage IP handsets or smartphones in your EXPLORER 710 ...............................56
Support features .......................................................................................................................57
Help desk ...............................................................................................................................................57
To view the event list ......................................................................................................................58
To create a diagnostics report ....................................................................................................58
To update software ..........................................................................................................................58
Table of Contents
98-140012-C x
To view extended status ................................................................................................................59
To reset the administrator password .......................................................................................59
About .......................................................................................................................................................59
Terminal settings ......................................................................................................................60
Power-up mode with external power ......................................................................................61
Pointing at start-up ...........................................................................................................................61
To enable or disable the pointing sound ...............................................................................61
To set up channel bonding ...........................................................................................................61
To select the GNSS type ................................................................................................................62
To select the language ....................................................................................................................62
To set up your data connection packages .......................................................63
Connection packages ......................................................................................................................63
To change the contents of a connection package ...........................................................63
To change the APN for a connection package ...................................................................64
Multiple data connections ..............................................................................................65
To create a package with multiple connections .................................................................65
To set up tracking ....................................................................................................................70
Advanced settings ...................................................................................................................72
First time use .......................................................................................................................................72
Administrator password .................................................................................................................72
Call charges ..........................................................................................................................................73
To restore factory settings ...........................................................................................................73
To enable or disable the use of a SIM PIN ............................................................................74
To change the SIM PIN ..................................................................................................................74
To save or load a configuration ..................................................................................................74
To set up user permissions ...........................................................................................................75
Link monitoring ..................................................................................................................................76
Data limits .............................................................................................................................................76
Remote management ......................................................................................................................77
Remote control of tracking ...........................................................................................................79
To clear the logs .................................................................................................................................79
To reset the total counters ...........................................................................................................79
To configure data connection types and filters .................................................................80
Chapter 5 Maintenance and troubleshooting
To get support .............................................................................................................................84
Table of Contents
98-140012-C xi
Contact information ........................................................................................................................84
To repack for shipment ..................................................................................................................84
Software update ........................................................................................................................85
To update software using the web interface .......................................................................85
To update software with USB .....................................................................................................85
Recovery software update ............................................................................................................86
Maintenance .................................................................................................................................87
Normal use of the battery .............................................................................................................87
To recharge batteries ......................................................................................................................87
To connect an extra, external EXPLORER 710 battery ....................................................88
Accurate display of the battery capacity ...............................................................................88
Storage ...................................................................................................................................................89
Disposal of the EXPLORER 710 ...................................................................................................89
Troubleshooting ........................................................................................................................90
Troubleshooting guide ....................................................................................................................90
Status signalling .................................................................................................................................96
List of messages .................................................................................................................................97
Log files ...........................................................................................................................................101
Diagnostics report ..........................................................................................................................101
Call log and data log ......................................................................................................................101
App. A Technical specifications
General specifications ......................................................................................................102
Battery specifications .......................................................................................................103
Interfaces specifications ...............................................................................................104
Power input .......................................................................................................................................104
External battery connector ........................................................................................................104
Phone interface ...............................................................................................................................105
ISDN interface .................................................................................................................................106
LAN interface, 2-port ....................................................................................................................107
WLAN access point ........................................................................................................................108
USB (Host) interface .....................................................................................................................108
Antenna interface on transceiver ...........................................................................................109
Detachable BGAN antenna ..........................................................................................109
Satellite coverage .................................................................................................................110
Inmarsat I-4 coverage .................................................................................................................110
Table of Contents
98-140012-C xii
Inmarsat Alphasat coverage .....................................................................................................110
App. B Conformity
General .............................................................................................................................................111
CE (R&TTE) ........................................................................................................................................111
IC ............................................................................................................................................................111
FCC ........................................................................................................................................................112
Glossary ...................................................................................................................................................................114
Index ...................................................................................................................................................................118
98-140012-C General description 1
Chapter 1
Introduction to EXPLORER 710
1
General description
The EXPLORER 710 is a handy portable terminal supporting simultaneous voice and data
communication over BGAN. It provides versatility and high speed access with multiple
interfaces for countless applications. Just connect your phone, laptop, smartphone or tablet,
point the antenna towards the BGAN satellite - and you are online.
The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network.
With BGAN HDR (High Data Rate) you get a portfolio of four channel streaming rates including
symmetric and asymmetric options so you only pay for the data you need. The system offers
multi-user as well as single-user functionality, making it a flexible solution for a variety of
applications, such as:
• Broadcasting
• Internet browsing
•E-mail
•Phone services
• Large file transfers
Chapter 1: Introduction to EXPLORER 710
98-140012-C Features and interfaces of the EXPLORER 710 2
• Video conference and Streaming
• VPN (Virtual Private Network) access to corporate servers
The EXPLORER 710 can withstand severe environmental conditions such as humidity, dust,
extreme weather and changing temperatures. It is small in size and fits easily into a backpack
or similar. With the detachable antenna it is well suited for temporary camps or fixed
installations.
Features and interfaces of the EXPLORER 710
Features
Full duplex, single or multi-user, standard data up to 492 kbps
Support for streaming data at 32, 64, 128, 176, 256 kbps, HDR (asymmetric or symmetric)
and BGAN X-Stream
Standard LAN w. PoE, WLAN, ISDN and Phone ports and USB Host interface
Detachable antenna with integrated transceiver stand and transceiver-to-antenna range up
to 100 m/328 ft.
Built-in DHCP/NAT wireless router
Solar panel direct interface
Support for battery hot swap
10-32 VDC input
100-240 VAC power adapter
Built-in web interface allowing you to manage your calls and customize the terminal to your
specific needs, using a smartphone, computer or tablet.
Point-to-Point Protocol over Ethernet (PPPoE)
Built-in PBX managing voice communication
CE, FCC, GMPCS and IC certified
Chapter 1: Introduction to EXPLORER 710
98-140012-C Features and interfaces of the EXPLORER 710 3
Overview of interfaces
The EXPLORER 710 provides a number of interfaces for connection of various types of
computers, phones and other equipment.
To use the EXPLORER 710 on page 21 describes how to use each of the available interfaces.
To minimize power consumption
The EXPLORER 710 is designed for minimum power consumption. This means that functions
that are not currently used will automatically go into a “sleep mode” to minimize the power
consumption. In addition to this automatic sleep mode function, you can disable each of the
interfaces if they are not currently used. Note, however, that you will not be able to use these
interfaces until you enable them again. For information on how to enable/disable interfaces,
see To enable or disable an interface on page 22.
ISDN or
Phone
LAN
WLAN
Tablet
Smartphone
Chapter 1: Introduction to EXPLORER 710
98-140012-C Your EXPLORER 710 terminal 4
Your EXPLORER 710 terminal
Overview
The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna,
compass, display and keypad, all in one unit.
Transport lock
Antenna
for BGAN
and GNSS
Display and
keypad
Battery
Connectors
Compass
Antenna for
Wireless LAN
SIM card
(behind the battery)
Chapter 1: Introduction to EXPLORER 710
98-140012-C Your EXPLORER 710 terminal 5
Display and keypad
The EXPLORER 710 has a display and keypad providing quick access to important functions and
simple setup, and for displaying status.
1. Menu: Opens the display menu. For a menu overview, see next page.
2. Connect: Allows you to start a data connection.
3. Signal strength: Shows the signal strength of the satellite connection and whether the
connection is global beam (G), regional beam (R) or narrow beam (N). Press OK to see the
GPS position.
4. Interfaces on/off: Allows you to switch the interfaces on or off. Disabled interfaces are
crossed out.
5. Warning: Shows if there are warning messages. Press OK to see the messages.
6. Battery status: Shows remaining time for the internal battery and the external battery (if
connected).
7. Keypad for navigation: Allows you to move between the available options (arrow keys) and
select them (OK).
8. Status indicator: Shows status of the EXPLORER 710. For information on functions, see
Status indicator on page 96.
9. Status text: Shows the current status of the EXPLORER 710 and the network connection.
For example, the text may show the status during start-up (see The registration procedure
on page 18).
To navigate the display functions
•To highlight one of the icons, use the arrow buttons.
•To move around between the icons, use the arrow buttons.
•To select menu items, functions or values, press the OK key.
2
3
4
67
1
5
98
Chapter 1: Introduction to EXPLORER 710
98-140012-C Your EXPLORER 710 terminal 6
Display menu
User interfaces
The keypad and display are used for pointing the antenna, starting and stopping data
sessions, enabling or disabling interfaces and for displaying status and changing simple
parameters. To obtain full access to all features and for ease-of-use, you should use a computer
or smartphone and the web interface.
The web interface is a built-in web interface for easy configuration and daily use. The web
interface is accessed from a computer, smartphone or tablet connected to the EXPLORER 710,
using an Internet browser. No installation of software is needed. For further information on the
web interface, see To use the web interface on page 40.
A smartphone app, EXPLORER Connect, is also available. The app includes a SIP function
that enables you to make calls to and from your smartphone over the satellite network using
the EXPLORER 710 terminal. It also includes the complete feature set from the built-in web
interface of the terminal, allowing you to set up and use the terminal with your smartphone.
With AT commands you can configure and control the EXPLORER 710 from a computer
using a Telnet session. For further details see To access the terminal using AT commands on
page 30.
Antenna
The white part of the EXPLORER 710, including the support bracket, is the detachable antenna
module. The antenna module comprises a GNSS (Global Navigation Satellite System) antenna
and a BGAN antenna.
A Wireless LAN antenna is located on the transceiver unit.
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Chapter 1: Introduction to EXPLORER 710
98-140012-C Your EXPLORER 710 terminal 7
Compass
The EXPLORER 710 also provides a compass to help positioning the antenna. For further
information on how to use the compass, see To point the antenna on page 16.
Battery
The EXPLORER 710 comes with a rechargeable battery, which is easily inserted. The battery is
automatically recharged when power is applied to the EXPLORER 710. The Status indicator
shows that the battery is charging. See User interfaces on page 6.
Time between recharging depends on the use. The display shows estimated time left for the
battery.
SIM card
The EXPLORER 710 requires a SIM card to go online. Without a SIM card you can still configure
the terminal and you may be able to make emergency calls if the network allows it, but you
cannot make normal calls nor access the internet.
98-140012-C To unpack and assemble the EXPLORER 710 8
Chapter 2
To get started
2
This chapter describes:
• To unpack and assemble the EXPLORER 710
• To connect cables
• To start up the EXPLORER 710
• To make the first call or data session
• Fixed antenna installation
To unpack and assemble the EXPLORER 710
Initial inspection
Inspect the shipping carton immediately upon receipt for evidence of damage during
transport. If the shipping carton is severely damaged or water stained, request that the carrier's
agent be present when opening the carton. Save the carton packing material for future use.
After unpacking the system, inspect it thoroughly for hidden damage and loose components or
fittings. If the contents are incomplete, if there is mechanical damage or defect, or if the
system does not work properly, notify your dealer.
What’s in the delivery
The following items are included in the delivery:
• EXPLORER 710 terminal including transceiver, antenna and antenna cable
•Battery pack
•AC/DC adapter
• Getting started kit including:
• Ethernet/ISDN cable, 2 m screened
• Getting started booklet
WARNING! To avoid electric shock, do not apply
power to the system if there is any sign of shipping
damage to any part of the front or rear panel or the
outer cover. Read the safety summary at the front of this
manual before installing or operating the system.
Chapter 2: To get started
98-140012-C To unpack and assemble the EXPLORER 710 9
To open the transport latch
The EXPLORER 710 has a transport latch,
securing the transceiver and antenna during
transport.
1. Lift the transport latch to open the
terminal.
2. Flip up the antenna module.
You can now access the keypad and
connectors on the EXPLORER 710.
To detach the antenna (optional)
You have two options for using the EXPLORER 710 antenna:
• Attached. You can go through the pointing process with the antenna and transceiver
attached as one unit. This means you have to move the entire terminal in order to point
the antenna towards the BGAN satellite. If you choose this option, make sure you connect
all cables including the short antenna cable, and enter the PIN, before pointing the
antenna. If not, you may accidently move the antenna when you connect cables or enter
the PIN.
• Detached. You can detach the antenna
module and use it as a separate antenna.
With the antenna separated from the
transceiver, it is easier to use the transceiver
without accidently moving the antenna.
Also, you can choose the optimum location
for the antenna while keeping the
transceiver in a more comfortable location.
Important
Do not place the transceiver in front of the antenna module!
The antenna emits radio frequency energy, which can affect the transceiver.
Transceiver
Antenna
Chapter 2: To get started
98-140012-C To unpack and assemble the EXPLORER 710 10
To detach the antenna, do as follows:
1. Locate the slide locks on the bottom of the terminal.
2. Press and slide the locks outwards while lifting the
transceiver to release it from the antenna bracket.
3. Remove the transceiver from the antenna bracket.
4. To move the antenna and transceiver further apart,
disconnect the short antenna cable and connect a
longer antenna cable between the antenna and the
transceiver.
Chapter 2: To get started
98-140012-C To unpack and assemble the EXPLORER 710 11
To insert the SIM card
The SIM card is provided by your Airtime Provider. Insert the SIM card as follows:
1. Locate the SIM slot on the same side where the battery is inserted.
2. Insert the SIM card into the SIM slot with the chip
side facing up.
3. Press gently until it clicks.
4. Slide the lock in front of the SIM slot.
To insert the battery
Do as follows:
1. Insert the battery so that the connector fits into
the battery slot, indicated in the figure.
2. Press gently until it locks.
Note
The battery should not be partially charged too often. For further information on the
battery, see Maintenance on page 87.
Note
Before using the terminal the first time: to ensure accurate information on the battery
capacity you should fully charge, then fully discharge the battery, and finally recharge
the battery while it is inserted in the terminal. The EXPLORER 710 can be used during
the discharging process, but the remaining battery capacity may not be displayed
correctly.
Chapter 2: To get started
98-140012-C To unpack and assemble the EXPLORER 710 12
To remove the battery
To remove the battery, do as follows:
1. If the transceiver and antenna are attached,
open the transport latch and detach the
antenna as described in To d e ta ch th e
antenna (optional) on page 9.
2. On the transceiver, open the battery latches
as shown.
3. Remove the battery.
To r emo ve t he SIM ca rd
To remove the SIM card, first remove the battery as described in To remove the battery on
the previous page.
Remove the SIM card as follows:
1. Slide the lock aside to open the
SIM slot as shown.
2. Gently press the SIM card and
let it pop out of the slot.
3. Remove the SIM card.
Note
For protection of the transceiver, always leave the battery inserted. Only remove the
battery to replace it.
Note
When the SIM card is removed you cannot make calls or data sessions, but you can
still use the display menu system and the built-in web interface to set up the terminal.
Chapter 2: To get started
98-140012-C To connect cables 13
To connect cables
Connectors
The connector panel is placed on the side of the EXPLORER 710 and has the following
connectors:
•1 Ext battery connector for connecting an extra EXPLORER 710 battery.
See To connect an extra, external EXPLORER 710 battery on page 88.
•1 DC power input connector for 10 - 32 VDC.
See To co n ne ct po we r on page 14.
•1 Phone connector.
See To connect an analogue phone on page 34.
•2 LAN connectors, one with PoE .
See To connect to the LAN interface on page 25 and
To connect a phone using LAN or WLAN on page 32.
•1 ISDN connector.
See To connect an ISDN phone or modem on page 35.
Apart from the connectors in the connector panel, there is:
•1 USB (Host) connector placed next
to the Power button.
The USB (Host) connector is primarily
used for charging phones or tablets
(up to 2 A) and for recovery update of
software.
See To charge your smartphone or
tablet on page 38 and
To update software with USB on
page 85.
•1 antenna connector for connecting the antenna module of the EXPLORER 710.
See the next section.
External battery
DC in
Phone
LAN2
ISDN
LAN1
(PoE)
USB (Host)
Antenna
Chapter 2: To get started
98-140012-C To connect cables 14
To connect the antenna
The antenna cable is connected at delivery.
To connect power
When you connect external power to the DC input, the battery is charged while maintaining
normal operation.
DC input
Refer to Technical specifications on page 102 for
specifications and pin-out for the DC Power input.
To power the terminal or to charge the battery, connect
one of the following external power sources to the DC
input:
•10-32 VDC
• The supplied AC/DC adapter connected to 100240 V Mains
• A solar panel (min. 65 W, 10-32 VDC)
Note
If you want to use the antenna separated from
the transceiver, use a longer antenna cable and
remove the transceiver from the antenna
bracket. See the To detach the antenna
(optional) on page 9.
DC input
Chapter 2: To get started
98-140012-C To start up the EXPLORER 710 15
To start up the EXPLORER 710
Automatic power up
The default behaviour of the EXPLORER 710 is to power up automatically when you connect
external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is
only powered if the Power button is pressed.
For further information on power up mode, see Automatic power up on page 38.
To switch the EXPLORER 710 on or off
1. Slide and hold the power button until the Status
indicator lights up. This may take some seconds.
2. When the Status indicator flashes slowly or is
constant green, and the display shows Ready, the
terminal is ready for use.
3. To switch off, hold the power button until the
Status indicator flashes yellow.
This may take some seconds.
To enter the SIM PIN
To enter the SIM PIN using the display and keypad, do as follows:
1. When the display shows Enter PIN?, highlight the text using the arrow keys and press OK.
If you select Cancel, the startup procedure is continued, but you will not be able to make
calls or data sessions over the satellite network. See the previous section.
2. Press or a number of times until the first digit is correct.
3. Press OK to go to the next digit.
The previous digit is indicated by a *.
4. After pressing OK to enter the last
digit, press OK again to apply the PIN.
For an overview of the display and keypad, see Display and keypad on page 5.
For information on how to enter the PIN in the web interface, see To enter the SIM PIN on
page 44.
Note
You may not need a SIM PIN for your terminal. If you are asked for a PIN and you
select Cancel, you cannot communicate on the BGAN network, but you can access
all terminal settings.
Chapter 2: To get started
98-140012-C To start up the EXPLORER 710 16
To point the antenna
Before pointing
Before pointing the antenna you can use the coverage map below to find your approximate
location in relation to the satellites. Then you can use the compass to find the pointing
direction to the closest satellite.
The 3 Inmarsat satellites are positioned above the equator, at the centre of each “footprint”.
Note
You can choose to cancel pointing. In this case you cannot communicate on the
BGAN network, but you can access all terminal settings.
0°
10°
20°
30°
40°
50°
60°
70°
80°
90°
10°
20°
30°
40°
50°
60°
70°
80°
90°
0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°
Chapter 2: To get started
98-140012-C To start up the EXPLORER 710 17
To point the antenna
To obtain optimum bandwidth and operating time, adjust
the position of the antenna with great precision.
Do as follows:
1. If the terminal is not already in pointing mode, select
in the display and select Point now.
2. Use the compass to locate the approximate direction
from the antenna front face to the satellite.
3. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal
strength.
Use the display and the pointing sound to guide you.
Remember that the more accurately the terminal is aligned, the better throughput and
lower power consumption you will get!
4. Press OK on the display keypad when you have
obtained the highest possible signal strength.
The EXPLORER 710 now starts to establish a connection to the BGAN network.
Audio assisted pointing
You can set up whether or not you want a sound to indicate the signal level during pointing, to
help you find the maximum obtainable signal strength.
1. Select
in the display.
2. Select Settings > Audio indication > pointing.
3. Select On or Off.
CAUTION! After accepting the signal strength, keep the minimum safety
distance of 1 m from the antenna front face. The antenna may radiate
microwave power as soon as the signal strength is accepted.
Compass
Chapter 2: To get started
98-140012-C To make the first call or data session 18
The registration procedure
The display shows the progress as follows:
• Searching:
The EXPLORER 710 searches for the network operator. Note that the search procedure can
be very short, so you may not see this text.
• Registering:
The EXPLORER 710 is registering itself on the network.
If the GPS position has not yet been acquired at this point, the display may show NO GPS.
• Ready (or other status information):
Ready means the EXPLORER 710 is registered on the network and is ready to go online. If
there is any other status information to show, e.g. if a call or data session is active or there
is a warning, the display will show that instead.
If you are not going to use the LAN/WLAN connection, remove the cable or disable the
interface to avoid being charged for any transmission through this interface.
To repoint the antenna
You may need to point the antenna again later, e.g. if the terminal has been moved or the
signal is blocked.
To start the pointing process again, do as follows:
Display: Select
and select Point now. Then go through the pointing process as described
in the previous section.
web interface: Select
from the top right corner and select Start. Then go through the
pointing process as described in the previous section, but click Accept in the web interface
instead of OK in the display.
To make the first call or data session
To make the first call
After connecting cables, entering the PIN and pointing the antenna, you are ready to make or
receive the first call. The following sections provide a short guide to making calls. For more
detailed information, see To make or receive a phone call with EXPLORER 710 on page 36.
For details on how to connect your phone, see
• To connect a phone using LAN or WLAN on page 32
• To connect an analogue phone on page 34
• To connect an ISDN phone or modem on page 35
Note
By default, the EXPLORER 710 automatically connects to the Internet when you
connect equipment to the LAN or WLAN interface (Standard data connection).
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