Page 1
EXPLORER 710
User manual
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98-140012-C ii
Document number: 98-140012-C
Release date: 26 June 2014
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is
provided for information purposes only, is subject to change without notice and may contain errors or
inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone
relying on this information should acquire the most current version e.g. from www.cobham.com/satcom >
Service and support, or from the distributor. Thrane & Thrane A/S is not responsible for the content or
accuracy of any translations or reproductions, in whole or in part, of this manual from any other source.
In the event of any discrepancies, the English version shall be the governing text.
Thrane & Thrane A/S is trading as Cobham SATCOM.
Copyright
© 2014 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements
• Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and
is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Other product and company names mentioned in this manual may be trademarks or trade names of
their respective owners.
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98-140012-C iii
Safety summary 1
The following general safety precautions must be observed during all phases of operation, service
and repair of this equipment. Failure to comply with these precautions or with specific warnings
elsewhere in this manual violates safety standards of design, manufacture and intended use of the
equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these
requirements.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel. Do not replace components with
the power cable connected. Under certain conditions, dangerous voltages may exist even with the
power cable removed. To avoid injuries, always disconnect power and discharge circuits before
touching them.
Do not service alone
Do not attempt internal service or adjustments unless another person, capable of rendering first aid
resuscitation, is present.
Do not substitute parts or modify equipment
Because of the danger of introducing additional hazards, do not substitute parts or perform any
unauthorized modification to the equipment.
Keep away from antenna front
This device emits radio frequency energy when switched on. To avoid
injury, keep a minimum safety distance of 1 m from the antenna front
when the EXPLORER 710 is on.
For information on the safety distance from the transceiver (WLAN), see
the FCC/IC Radiation Exposure statement on the next page.
Garder à l'écart de l'avant de l'antenne
Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la
santé, une distance minimale de 1 mètre est nécessaire entre l'utilisateur et l'avant de
l'EXPLORER 710.
Pour plus d'informations à propos de la distance de sécurité avec l'appareil (WLAN), veuillez
consulter Déclaration de l’IC sur l'exposition aux radiations sur la page suivante.
Only use approved batteries from Cobham SATCOM
Use of non approved batteries may result in explosion, fire, electrical shock or injury.
Observe marked areas
Under extreme heat conditions do not touch areas of the EXPLORER 710
that are marked with this symbol, as it may result in injury.
The terminal has been designed for full usability meaning that there are
no restrictions to which interfaces can be used simultaneously. This
means that you can use all the interfaces at once at any temperature
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98-140012-C iv
within -25 to 55 C. Be aware that the terminal will get very hot when it is operated at 55 C with all
interfaces active and it is therefore marked with a heating label.
FCC/IC Radiation Exposure statement
WLAN: Transceiver Unit (when separated from the Antenna Unit):
This equipment complies with FCC and IC radiation exposure limits for an uncontrolled environment. This
equipment should be installed and operated at a distance greater than 20 centimeters (8 inches) between
the transceiver unit and yourself or any bystander to comply with the Radiation Exposure Requirements.
Déclaration de l’IC sur l'exposition aux radiations
WLAN: L'émetteur-récepteur (quand séparé de l'antenne) :
Le présent appareil est conforme aux limites de l’IC sur l'exposition aux rayonnements établies pour un
environnement non-contrôlé. Le présent appareil doit être installé et utilisé à une distance minimum de
20 centimètres (8 pouces) entre l'émetteur-récepteur et l'utilisateur ou tout autre individu pour être
conforme à la réglementation en matière d'exposition radiologique.
Safety note from battery supplier
Korean text:
전지
경고 : 발열 , 화재 , 폭발등의 위험을 수반할 수 있으니 다음 사항을 지켜주시기 바랍니다 .
• 화기에 가까이 하지 말 것
• 분해 , 압착 , 관통 등의 행위를 하지 말 것
• 높은 곳에서 떨어뜨리는 등 비정상적 충격을 주지 말 것
• 전지 단자에 목걸이 , 동전 , 열쇠 , 시계 등 금속 제품이 닿지 않도록 주의할 것 ( 휴대컴퓨
터용 전지가 아닌 경우 생략 가능 )
• 60°C 이상의 고온에 노출하지 말 것
휴대 기기 , 제조업체가 보증한 리튬 2 차전지 사용할 것
English translation
:
Battery
Warning: Hazards such as high temperature, fire or explosion can happen. To avoid such hazards, observe
the following directions and recommendations.
• Keep away from fire.
• Do not disassemble, break or penetrate the battery.
• Do not drop the battery.
• Do not touch the terminals of the battery with conductive materials such as coins, keys, watches etc.
• Do not expose the battery to temperatures above 60 C
.
• Only use Li-Ion batteries that are approved by the manufacturer.
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Antenna safety instructions
98-140012-C v
Antenna safety instructions 2
Use only manufacturer supplied antennas.
Antenna minimum safe distance: 1 m
Antenna gain
Directional, with maximum gain of 14.6 dB with reference to isotropic.
The Federal Communications Commission has adopted a safety standard for human
exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety
and Health Act) limits.
Antenna mounting
The antenna supplied by the manufacturer must be located such that during radio
transmission, no person or persons can come closer than the above indicated minimum
safe distance to the front face of the antenna, i.e. 1 m.
L'antenne fournie par le fabricant doit être placée de telle sorte que, durant les
transmissions radio, personne ni aucun groupe de personnes ne puisse s'approcher à une
distance inférieur à la distance de sécurité minimal indiquée ci-dessus, c.-à-d., 1 m.
To comply with current FCC RF Exposure limits, the antenna must be installed at or
exceeding the minimum safe distance shown above, and in accordance with the
requirements of the antenna manufacturer or supplier.
Antenna substitution
Do not use any other antenna than the models supplied or recommended by the
manufacturer. You may be exposing people to excess radio frequency radiation. You
may contact the manufacturer for further instructions.
Radiation warning
You, as the qualified end-user of this radio device, must control the exposure conditions
of bystanders to ensure the minimum separation distance (above) is maintained
between the antenna and nearby persons, for satisfying RF Exposure compliance. The
operation of this transmitter must satisfy the requirements of General Population/
Uncontrolled Environment. Only use the terminal when persons are at least the
minimum distance from the front face of the antenna.
WARNING! Maintain a separation distance of at least 1 m from the front
face of the antenna to a person.
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About this manual
98-140012-C vi
About this manual 3
Intended readers
This manual is a user manual for the EXPLORER 710. The manual is intended for anyone
who is using or intends to use the EXPLORER 710. No specific skills are required to
operate the EXPLORER 710. However, it is important that you observe all safety
requirements listed in the Safety summary in the beginning of this manual, and
operate the EXPLORER 710 according to the guidelines in this manual.
Related documents
The following documents are related to this manual and to the EXPLORER 710 system.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
•To emphasize words.
Example: “Do not touch the antenna front during pointing”.
• To indicate what the user should select in the user interface.
Example: “Select Control panel > LAN and click Enable”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
Title and description
Document
number
EXPLORER 710 Getting Started, English 98-139653
EXPLORER 710 Getting Started, Deutsch (German) 98-140216
EXPLORER 710 Getting Started, Français (French) 98-140217
EXPLORER 710 Getting Started, Español (Spanish) 98-140218
EXPLORER 710 Getting Started, Русский (Russian) 98-140219
EXPLORER 710 Getting Started, 中文 (Chinese) 98-140220
EXPLORER 710 Getting Started,
日本語 (Japanese) 98-140221
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98-140012-C vii
Table of Contents
Chapter 1 Introduction to EXPLORER 710
General description .................................................................................................................. 1
Features and interfaces of the EXPLORER 710 ............................................. 2
Features .................................................................................................................................................... 2
Overview of interfaces ...................................................................................................................... 3
Your EXPLORER 710 terminal ......................................................................................... 4
Overview .................................................................................................................................................. 4
Display and keypad ............................................................................................................................. 5
User interfaces ...................................................................................................................................... 6
Antenna .................................................................................................................................................... 6
Compass .................................................................................................................................................. 7
Battery ...................................................................................................................................................... 7
SIM card .................................................................................................................................................. 7
Chapter 2 To get started
To unpack and assemble the EXPLORER 710 .................................................. 8
Initial inspection .................................................................................................................................. 8
What’s in the delivery ........................................................................................................................ 8
To open the transport latch ........................................................................................................... 9
To detach the antenna (optional) ...............................................................................................9
To insert the SIM card ....................................................................................................................11
To insert the battery ........................................................................................................................11
To remove the battery ....................................................................................................................12
To remove the SIM card ................................................................................................................12
To connect cables ....................................................................................................................13
Connectors ...........................................................................................................................................13
To connect the antenna ................................................................................................................14
To connect power .............................................................................................................................14
To start up the EXPLORER 710 ....................................................................................15
Automatic power up ........................................................................................................................15
To switch the EXPLORER 710 on or off ..................................................................................15
To enter the SIM PIN ......................................................................................................................15
To point the antenna .......................................................................................................................16
The registration procedure ...........................................................................................................18
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To make the first call or data session ..................................................................18
To make the first call .......................................................................................................................18
To make the first data connection (LAN) ..............................................................................19
To make the first data connection (WLAN) ..........................................................................19
Fixed antenna installation ...............................................................................................20
Chapter 3 To use the EXPLORER 710
User interfaces ............................................................................................................................21
To enable or disable an interface ..............................................................................................22
To use a computer, smartphone or tablet .......................................................23
Overview ................................................................................................................................................23
To choose an interface for data connection .......................................................................23
Router function ..................................................................................................................................23
Standard or Streaming data .........................................................................................................24
To connect to the WLAN interface ..........................................................................................24
To connect to the LAN interface ...............................................................................................25
To start or stop a data connection (LAN or WLAN) using the display .....................26
Bonding of terminals .......................................................................................................................27
PPPoE (Point-to-Point Protocol over Ethernet) ..................................................................28
To access the terminal using AT commands .......................................................................30
To access the terminal from a remote location .................................................................30
To use a phone ...........................................................................................................................32
Call types ...............................................................................................................................................32
To connect a phone using LAN or WLAN ..............................................................................32
To connect an analogue phone .................................................................................................34
To connect an ISDN phone or modem ..................................................................................35
To make or receive a phone call with EXPLORER 710 .....................................................36
Local numbers and special functions .......................................................................................37
To charge your smartphone or tablet .....................................................................................38
To see event messages .......................................................................................................38
Terminal settings in display ...........................................................................................38
To adjust the display ........................................................................................................................38
Automatic power up ........................................................................................................................38
To change the language in the display ...................................................................................39
To see properties of the EXPLORER 710 in the display ......................39
Tracking .............................................................................................................................................39
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98-140012-C ix
Chapter 4 To use the web interface
Introduction ..................................................................................................................................41
The web interface .............................................................................................................................41
To access and navigate the web interface ............................................................................41
To enter the SIM PIN in the web interface ...................................................44
Do you need a SIM PIN? ................................................................................................................44
To enter the SIM PIN ......................................................................................................................44
To cancel the SIM PIN ....................................................................................................................44
To point the antenna ...........................................................................................................45
To control data connections in web interface ............................................46
To start and stop data connections .........................................................................................46
Default data connection types ...................................................................................................47
Status information ..................................................................................................................48
The Control panel ....................................................................................................................48
To use the logs ............................................................................................................................49
To access the logs .............................................................................................................................49
Call log ....................................................................................................................................................49
Data log ..................................................................................................................................................49
Total counters .....................................................................................................................................49
Battery status information .............................................................................................50
To set up the interfaces ....................................................................................................50
LAN interface setup ..........................................................................................................................50
WLAN interface setup .....................................................................................................................51
Port forwarding ..................................................................................................................................52
User group settings (LAN and WLAN) .....................................................................................53
Phone interface setup .....................................................................................................................54
ISDN interface setup .......................................................................................................................54
USB interface setup ..........................................................................................................................55
To manage IP handsets or smartphones ...........................................................56
Overview ................................................................................................................................................56
To manage IP handsets or smartphones in your EXPLORER 710 ...............................56
Support features .......................................................................................................................57
Help desk ...............................................................................................................................................57
To view the event list ......................................................................................................................58
To create a diagnostics report ....................................................................................................58
To update software ..........................................................................................................................58
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To view extended status ................................................................................................................59
To reset the administrator password .......................................................................................59
About .......................................................................................................................................................59
Terminal settings ......................................................................................................................60
Power-up mode with external power ......................................................................................61
Pointing at start-up ...........................................................................................................................61
To enable or disable the pointing sound ...............................................................................61
To set up channel bonding ...........................................................................................................61
To select the GNSS type ................................................................................................................62
To select the language ....................................................................................................................62
To set up your data connection packages .......................................................63
Connection packages ......................................................................................................................63
To change the contents of a connection package ...........................................................63
To change the APN for a connection package ...................................................................64
Multiple data connections ..............................................................................................65
To create a package with multiple connections .................................................................65
To set up tracking ....................................................................................................................70
Advanced settings ...................................................................................................................72
First time use .......................................................................................................................................72
Administrator password .................................................................................................................72
Call charges ..........................................................................................................................................73
To restore factory settings ...........................................................................................................73
To enable or disable the use of a SIM PIN ............................................................................74
To change the SIM PIN ..................................................................................................................74
To save or load a configuration ..................................................................................................74
To set up user permissions ...........................................................................................................75
Link monitoring ..................................................................................................................................76
Data limits .............................................................................................................................................76
Remote management ......................................................................................................................77
Remote control of tracking ...........................................................................................................79
To clear the logs .................................................................................................................................79
To reset the total counters ...........................................................................................................79
To configure data connection types and filters .................................................................80
Chapter 5 Maintenance and troubleshooting
To get support .............................................................................................................................84
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Contact information ........................................................................................................................84
To repack for shipment ..................................................................................................................84
Software update ........................................................................................................................85
To update software using the web interface .......................................................................85
To update software with USB .....................................................................................................85
Recovery software update ............................................................................................................86
Maintenance .................................................................................................................................87
Normal use of the battery .............................................................................................................87
To recharge batteries ......................................................................................................................87
To connect an extra, external EXPLORER 710 battery ....................................................88
Accurate display of the battery capacity ...............................................................................88
Storage ...................................................................................................................................................89
Disposal of the EXPLORER 710 ...................................................................................................89
Troubleshooting ........................................................................................................................90
Troubleshooting guide ....................................................................................................................90
Status signalling .................................................................................................................................96
List of messages .................................................................................................................................97
Log files ...........................................................................................................................................101
Diagnostics report ..........................................................................................................................101
Call log and data log ......................................................................................................................101
App. A Technical specifications
General specifications ......................................................................................................102
Battery specifications .......................................................................................................103
Interfaces specifications ...............................................................................................104
Power input .......................................................................................................................................104
External battery connector ........................................................................................................104
Phone interface ...............................................................................................................................105
ISDN interface .................................................................................................................................106
LAN interface, 2-port ....................................................................................................................107
WLAN access point ........................................................................................................................108
USB (Host) interface .....................................................................................................................108
Antenna interface on transceiver ...........................................................................................109
Detachable BGAN antenna ..........................................................................................109
Satellite coverage .................................................................................................................110
Inmarsat I-4 coverage .................................................................................................................110
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98-140012-C xii
Inmarsat Alphasat coverage .....................................................................................................110
App. B Conformity
General .............................................................................................................................................111
CE (R&TTE) ........................................................................................................................................111
IC ............................................................................................................................................................111
FCC ........................................................................................................................................................112
Glossary ...................................................................................................................................................................114
Index ...................................................................................................................................................................118
Page 13
98-140012-C General description 1
Chapter 1
Introduction to EXPLORER 710
1
General description
The EXPLORER 710 is a handy portable terminal supporting simultaneous voice and data
communication over BGAN. It provides versatility and high speed access with multiple
interfaces for countless applications. Just connect your phone, laptop, smartphone or tablet,
point the antenna towards the BGAN satellite - and you are online.
The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network.
With BGAN HDR (High Data Rate) you get a portfolio of four channel streaming rates including
symmetric and asymmetric options so you only pay for the data you need. The system offers
multi-user as well as single-user functionality, making it a flexible solution for a variety of
applications, such as:
• Broadcasting
• Internet browsing
•E-mail
•Phone services
• Large file transfers
Page 14
Chapter 1: Introduction to EXPLORER 710
98-140012-C Features and interfaces of the EXPLORER 710 2
• Video conference and Streaming
• VPN (Virtual Private Network) access to corporate servers
The EXPLORER 710 can withstand severe environmental conditions such as humidity, dust,
extreme weather and changing temperatures. It is small in size and fits easily into a backpack
or similar. With the detachable antenna it is well suited for temporary camps or fixed
installations.
Features and interfaces of the EXPLORER 710
Features
Full duplex, single or multi-user, standard data up to 492 kbps
Support for streaming data at 32, 64, 128, 176, 256 kbps, HDR (asymmetric or symmetric)
and BGAN X-Stream
Standard LAN w. PoE, WLAN, ISDN and Phone ports and USB Host interface
Detachable antenna with integrated transceiver stand and transceiver-to-antenna range up
to 100 m/328 ft.
Built-in DHCP/NAT wireless router
Solar panel direct interface
Support for battery hot swap
10-32 VDC input
100-240 VAC power adapter
Built-in web interface allowing you to manage your calls and customize the terminal to your
specific needs, using a smartphone, computer or tablet.
Point-to-Point Protocol over Ethernet (PPPoE)
Built-in PBX managing voice communication
CE, FCC, GMPCS and IC certified
Page 15
Chapter 1: Introduction to EXPLORER 710
98-140012-C Features and interfaces of the EXPLORER 710 3
Overview of interfaces
The EXPLORER 710 provides a number of interfaces for connection of various types of
computers, phones and other equipment.
To use the EXPLORER 710 on page 21 describes how to use each of the available interfaces.
To minimize power consumption
The EXPLORER 710 is designed for minimum power consumption. This means that functions
that are not currently used will automatically go into a “sleep mode” to minimize the power
consumption. In addition to this automatic sleep mode function, you can disable each of the
interfaces if they are not currently used. Note, however, that you will not be able to use these
interfaces until you enable them again. For information on how to enable/disable interfaces,
see To enable or disable an interface on page 22.
ISDN or
Phone
LAN
WLAN
Tablet
Smartphone
Page 16
Chapter 1: Introduction to EXPLORER 710
98-140012-C Your EXPLORER 710 terminal 4
Your EXPLORER 710 terminal
Overview
The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna,
compass, display and keypad, all in one unit.
Transport lock
Antenna
for BGAN
and GNSS
Display and
keypad
Battery
Connectors
Compass
Antenna for
Wireless LAN
SIM card
(behind the battery)
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Chapter 1: Introduction to EXPLORER 710
98-140012-C Your EXPLORER 710 terminal 5
Display and keypad
The EXPLORER 710 has a display and keypad providing quick access to important functions and
simple setup, and for displaying status.
1. Menu: Opens the display menu. For a menu overview, see next page.
2. Connect: Allows you to start a data connection.
3. Signal strength: Shows the signal strength of the satellite connection and whether the
connection is global beam (G), regional beam (R) or narrow beam (N). Press OK to see the
GPS position.
4. Interfaces on/off: Allows you to switch the interfaces on or off. Disabled interfaces are
crossed out.
5. Warning: Shows if there are warning messages. Press OK to see the messages.
6. Battery status: Shows remaining time for the internal battery and the external battery (if
connected).
7. Keypad for navigation: Allows you to move between the available options (arrow keys) and
select them (OK).
8. Status indicator: Shows status of the EXPLORER 710. For information on functions, see
Status indicator on page 96.
9. Status text: Shows the current status of the EXPLORER 710 and the network connection.
For example, the text may show the status during start-up (see The registration procedure
on page 18).
To navigate the display functions
•To highlight one of the icons, use the arrow buttons.
•To move around between the icons, use the arrow buttons.
•To select menu items, functions or values, press the OK key.
2
3
4
67
1
5
98
Page 18
Chapter 1: Introduction to EXPLORER 710
98-140012-C Your EXPLORER 710 terminal 6
Display menu
User interfaces
The keypad and display are used for pointing the antenna, starting and stopping data
sessions, enabling or disabling interfaces and for displaying status and changing simple
parameters. To obtain full access to all features and for ease-of-use, you should use a computer
or smartphone and the web interface.
The web interface is a built-in web interface for easy configuration and daily use. The web
interface is accessed from a computer, smartphone or tablet connected to the EXPLORER 710,
using an Internet browser. No installation of software is needed. For further information on the
web interface, see To use the web interface on page 40.
A smartphone app, EXPLORER Connect, is also available. The app includes a SIP function
that enables you to make calls to and from your smartphone over the satellite network using
the EXPLORER 710 terminal. It also includes the complete feature set from the built-in web
interface of the terminal, allowing you to set up and use the terminal with your smartphone.
With AT commands you can configure and control the EXPLORER 710 from a computer
using a Telnet session. For further details see To access the terminal using AT commands on
page 30.
Antenna
The white part of the EXPLORER 710, including the support bracket, is the detachable antenna
module. The antenna module comprises a GNSS (Global Navigation Satellite System) antenna
and a BGAN antenna.
A Wireless LAN antenna is located on the transceiver unit.
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Page 19
Chapter 1: Introduction to EXPLORER 710
98-140012-C Your EXPLORER 710 terminal 7
Compass
The EXPLORER 710 also provides a compass to help positioning the antenna. For further
information on how to use the compass, see To point the antenna on page 16.
Battery
The EXPLORER 710 comes with a rechargeable battery, which is easily inserted. The battery is
automatically recharged when power is applied to the EXPLORER 710. The Status indicator
shows that the battery is charging. See User interfaces on page 6.
Time between recharging depends on the use. The display shows estimated time left for the
battery.
SIM card
The EXPLORER 710 requires a SIM card to go online. Without a SIM card you can still configure
the terminal and you may be able to make emergency calls if the network allows it, but you
cannot make normal calls nor access the internet.
Page 20
98-140012-C To unpack and assemble the EXPLORER 710 8
Chapter 2
To get started
2
This chapter describes:
• To unpack and assemble the EXPLORER 710
• To connect cables
• To start up the EXPLORER 710
• To make the first call or data session
• Fixed antenna installation
To unpack and assemble the EXPLORER 710
Initial inspection
Inspect the shipping carton immediately upon receipt for evidence of damage during
transport. If the shipping carton is severely damaged or water stained, request that the carrier's
agent be present when opening the carton. Save the carton packing material for future use.
After unpacking the system, inspect it thoroughly for hidden damage and loose components or
fittings. If the contents are incomplete, if there is mechanical damage or defect, or if the
system does not work properly, notify your dealer.
What’s in the delivery
The following items are included in the delivery:
• EXPLORER 710 terminal including transceiver, antenna and antenna cable
•Battery pack
•AC/DC adapter
• Getting started kit including:
• Ethernet/ISDN cable, 2 m screened
• Getting started booklet
WARNING! To avoid electric shock, do not apply
power to the system if there is any sign of shipping
damage to any part of the front or rear panel or the
outer cover. Read the safety summary at the front of this
manual before installing or operating the system.
Page 21
Chapter 2: To get started
98-140012-C To unpack and assemble the EXPLORER 710 9
To open the transport latch
The EXPLORER 710 has a transport latch,
securing the transceiver and antenna during
transport.
1. Lift the transport latch to open the
terminal.
2. Flip up the antenna module.
You can now access the keypad and
connectors on the EXPLORER 710.
To detach the antenna (optional)
You have two options for using the EXPLORER 710 antenna:
• Attached. You can go through the pointing process with the antenna and transceiver
attached as one unit. This means you have to move the entire terminal in order to point
the antenna towards the BGAN satellite. If you choose this option, make sure you connect
all cables including the short antenna cable, and enter the PIN, before pointing the
antenna. If not, you may accidently move the antenna when you connect cables or enter
the PIN.
• Detached. You can detach the antenna
module and use it as a separate antenna.
With the antenna separated from the
transceiver, it is easier to use the transceiver
without accidently moving the antenna.
Also, you can choose the optimum location
for the antenna while keeping the
transceiver in a more comfortable location.
Important
Do not place the transceiver in front of the antenna module!
The antenna emits radio frequency energy, which can affect the transceiver.
Transceiver
Antenna
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Chapter 2: To get started
98-140012-C To unpack and assemble the EXPLORER 710 10
To detach the antenna, do as follows:
1. Locate the slide locks on the bottom of the terminal.
2. Press and slide the locks outwards while lifting the
transceiver to release it from the antenna bracket.
3. Remove the transceiver from the antenna bracket.
4. To move the antenna and transceiver further apart,
disconnect the short antenna cable and connect a
longer antenna cable between the antenna and the
transceiver.
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Chapter 2: To get started
98-140012-C To unpack and assemble the EXPLORER 710 11
To insert the SIM card
The SIM card is provided by your Airtime Provider. Insert the SIM card as follows:
1. Locate the SIM slot on the same side where the battery is inserted.
2. Insert the SIM card into the SIM slot with the chip
side facing up.
3. Press gently until it clicks.
4. Slide the lock in front of the SIM slot.
To insert the battery
Do as follows:
1. Insert the battery so that the connector fits into
the battery slot, indicated in the figure.
2. Press gently until it locks.
Note
The battery should not be partially charged too often. For further information on the
battery, see Maintenance on page 87.
Note
Before using the terminal the first time: to ensure accurate information on the battery
capacity you should fully charge, then fully discharge the battery, and finally recharge
the battery while it is inserted in the terminal. The EXPLORER 710 can be used during
the discharging process, but the remaining battery capacity may not be displayed
correctly.
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Chapter 2: To get started
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To remove the battery
To remove the battery, do as follows:
1. If the transceiver and antenna are attached,
open the transport latch and detach the
antenna as described in To d e ta ch th e
antenna (optional) on page 9.
2. On the transceiver, open the battery latches
as shown.
3. Remove the battery.
To r emo ve t he SIM ca rd
To remove the SIM card, first remove the battery as described in To remove the battery on
the previous page.
Remove the SIM card as follows:
1. Slide the lock aside to open the
SIM slot as shown.
2. Gently press the SIM card and
let it pop out of the slot.
3. Remove the SIM card.
Note
For protection of the transceiver, always leave the battery inserted. Only remove the
battery to replace it.
Note
When the SIM card is removed you cannot make calls or data sessions, but you can
still use the display menu system and the built-in web interface to set up the terminal.
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Chapter 2: To get started
98-140012-C To connect cables 13
To connect cables
Connectors
The connector panel is placed on the side of the EXPLORER 710 and has the following
connectors:
•1 Ext battery connector for connecting an extra EXPLORER 710 battery.
See To connect an extra, external EXPLORER 710 battery on page 88.
•1 DC power input connector for 10 - 32 VDC.
See To co n ne ct po we r on page 14.
•1 Phone connector.
See To connect an analogue phone on page 34.
•2 LAN connectors, one with PoE .
See To connect to the LAN interface on page 25 and
To connect a phone using LAN or WLAN on page 32.
•1 ISDN connector.
See To connect an ISDN phone or modem on page 35.
Apart from the connectors in the connector panel, there is:
•1 USB (Host) connector placed next
to the Power button.
The USB (Host) connector is primarily
used for charging phones or tablets
(up to 2 A) and for recovery update of
software.
See To charge your smartphone or
tablet on page 38 and
To update software with USB on
page 85.
•1 antenna connector for connecting the antenna module of the EXPLORER 710.
See the next section.
External battery
DC in
Phone
LAN2
ISDN
LAN1
(PoE)
USB (Host)
Antenna
Page 26
Chapter 2: To get started
98-140012-C To connect cables 14
To connect the antenna
The antenna cable is connected at delivery.
To connect power
When you connect external power to the DC input, the battery is charged while maintaining
normal operation.
DC input
Refer to Technical specifications on page 102 for
specifications and pin-out for the DC Power input.
To power the terminal or to charge the battery, connect
one of the following external power sources to the DC
input:
•10-32 VDC
• The supplied AC/DC adapter connected to 100240 V Mains
• A solar panel (min. 65 W, 10-32 VDC)
Note
If you want to use the antenna separated from
the transceiver, use a longer antenna cable and
remove the transceiver from the antenna
bracket. See the To detach the antenna
(optional) on page 9.
DC input
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Chapter 2: To get started
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To start up the EXPLORER 710
Automatic power up
The default behaviour of the EXPLORER 710 is to power up automatically when you connect
external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is
only powered if the Power button is pressed.
For further information on power up mode, see Automatic power up on page 38.
To switch the EXPLORER 710 on or off
1. Slide and hold the power button until the Status
indicator lights up. This may take some seconds.
2. When the Status indicator flashes slowly or is
constant green, and the display shows Ready, the
terminal is ready for use.
3. To switch off, hold the power button until the
Status indicator flashes yellow.
This may take some seconds.
To enter the SIM PIN
To enter the SIM PIN using the display and keypad, do as follows:
1. When the display shows Enter PIN?, highlight the text using the arrow keys and press OK.
If you select Cancel, the startup procedure is continued, but you will not be able to make
calls or data sessions over the satellite network. See the previous section.
2. Press or a number of times until the first digit is correct.
3. Press OK to go to the next digit.
The previous digit is indicated by a *.
4. After pressing OK to enter the last
digit, press OK again to apply the PIN.
For an overview of the display and keypad, see Display and keypad on page 5.
For information on how to enter the PIN in the web interface, see To enter the SIM PIN on
page 44.
Note
You may not need a SIM PIN for your terminal. If you are asked for a PIN and you
select Cancel, you cannot communicate on the BGAN network, but you can access
all terminal settings.
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Chapter 2: To get started
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To point the antenna
Before pointing
Before pointing the antenna you can use the coverage map below to find your approximate
location in relation to the satellites. Then you can use the compass to find the pointing
direction to the closest satellite.
The 3 Inmarsat satellites are positioned above the equator, at the centre of each “footprint”.
Note
You can choose to cancel pointing. In this case you cannot communicate on the
BGAN network, but you can access all terminal settings.
0°
10°
20°
30°
40°
50°
60°
70°
80°
90°
10°
20°
30°
40°
50°
60°
70°
80°
90°
0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°
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Chapter 2: To get started
98-140012-C To start up the EXPLORER 710 17
To point the antenna
To obtain optimum bandwidth and operating time, adjust
the position of the antenna with great precision.
Do as follows:
1. If the terminal is not already in pointing mode, select
in the display and select Point now.
2. Use the compass to locate the approximate direction
from the antenna front face to the satellite.
3. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal
strength.
Use the display and the pointing sound to guide you.
Remember that the more accurately the terminal is aligned, the better throughput and
lower power consumption you will get!
4. Press OK on the display keypad when you have
obtained the highest possible signal strength.
The EXPLORER 710 now starts to establish a connection to the BGAN network.
Audio assisted pointing
You can set up whether or not you want a sound to indicate the signal level during pointing, to
help you find the maximum obtainable signal strength.
1. Select
in the display.
2. Select Settings > Audio indication > pointing.
3. Select On or Off.
CAUTION! After accepting the signal strength, keep the minimum safety
distance of 1 m from the antenna front face. The antenna may radiate
microwave power as soon as the signal strength is accepted.
Compass
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Chapter 2: To get started
98-140012-C To make the first call or data session 18
The registration procedure
The display shows the progress as follows:
• Searching:
The EXPLORER 710 searches for the network operator. Note that the search procedure can
be very short, so you may not see this text.
• Registering:
The EXPLORER 710 is registering itself on the network.
If the GPS position has not yet been acquired at this point, the display may show NO GPS.
• Ready (or other status information):
Ready means the EXPLORER 710 is registered on the network and is ready to go online. If
there is any other status information to show, e.g. if a call or data session is active or there
is a warning, the display will show that instead.
If you are not going to use the LAN/WLAN connection, remove the cable or disable the
interface to avoid being charged for any transmission through this interface.
To repoint the antenna
You may need to point the antenna again later, e.g. if the terminal has been moved or the
signal is blocked.
To start the pointing process again, do as follows:
Display: Select
and select Point now. Then go through the pointing process as described
in the previous section.
web interface: Select
from the top right corner and select Start. Then go through the
pointing process as described in the previous section, but click Accept in the web interface
instead of OK in the display.
To make the first call or data session
To make the first call
After connecting cables, entering the PIN and pointing the antenna, you are ready to make or
receive the first call. The following sections provide a short guide to making calls. For more
detailed information, see To make or receive a phone call with EXPLORER 710 on page 36.
For details on how to connect your phone, see
• To connect a phone using LAN or WLAN on page 32
• To connect an analogue phone on page 34
• To connect an ISDN phone or modem on page 35
Note
By default, the EXPLORER 710 automatically connects to the Internet when you
connect equipment to the LAN or WLAN interface (Standard data connection).
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Chapter 2: To get started
98-140012-C To make the first call or data session 19
To make a call from the EXPLORER 710
To make a call from a phone connected to the EXPLORER 710, dial
00 <country code> <phone number> followed by # or off-hook key.
Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analogue phone,
dial 00 45 39558800 #
To make a call to the EXPLORER 710
To make a call to a phone connected to the EXPLORER 710, dial
+ <Mobile number>
• + is the prefix used in front of the country code for international calls.
• Mobile number: The mobile number of the EXPLORER 710 you are calling. The first part of
the mobile number is always 870, which is the “country code” for the BGAN system. For
information on your mobile numbers, refer to your airtime subscription.
Example: If you are calling from Denmark and the mobile number for 3.1 kHz audio is
870782112345 on your EXPLORER 710, and you want to make a call to the
EXPLORER 710 using 3.1 kHz audio, dial 00 870 782112345.
To make the first data connection (LAN)
Do as follows:
1. Connect a LAN cable between your computer and LAN#1 or LAN#2 on the EXPLORER 710.
2. When power up and pointing is completed, a Standard data connection is automatically
established, if automatic activation is enabled (default enabled).
The status text in the display shows the active connection.
To make the first data connection (WLAN)
To connect to the WLAN interface, do as follows:
1. Check that WLAN is enabled in your EXPLORER 710.
The top line of the display shows which interfaces
are enabled.
If WLAN is disabled, use the keypad arrows to
highlight the WLAN icon and OK to enable WLAN.
Note
There are two voice numbers, one for 3.1 kHz audio and one for Standard voice.
Note
For the LAN interface to work without any further setup, your computer must be set
up to obtain an IP address and DNS server address automatically.
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Chapter 2: To get started
98-140012-C Fixed antenna installation 20
2. If your device is not close to the terminal, turn the
WLAN antenna of the transceiver into an upright
position.
3. Place your WLAN-enabled device (computer, tablet
or smartphone) close to the EXPLORER 710, but not
in front of the antenna.
4. On your device, search for available WLAN networks.
5. Select the EXPLORER 710 WLAN access point when
it appears in your list of available wireless networks.
The default name is EXPLORER710.
6. You may have to enter a password. By default, the
password is the serial number of your EXPLORER 710 and the encoding type is WPA2.
You can find the serial number in the display menu under Properties > Hardware > Unit
ser. no.
For information on how to configure the WLAN interface, see WLAN interface setup on
page 51.
Your device should now be connected to the EXPLORER 710. If the EXPLORER 710 is registered
on the BGAN network, the connection to the Internet is established automatically.
You are now ready to browse the Internet, check e-mails, send files etc.
Fixed antenna installation
You can keep the EXPLORER 710 antenna in a fixed position, using the Pole mount kit for
EXPLORER 710.
Do as follows:
1. Separate the antenna from the transceiver as described in To detach the antenna
(optional) on page 9.
2. Mount the EXPLORER 710 antenna on a pole or a wall, for example using the Pole mount
kit.
3. Connect the antenna cable between the antenna and the transceiver.
4. Start up the EXPLORER 710 and point the antenna as described in To point the antenna on
page 16.
5. Accept the signal strength by pressing OK on the EXPLORER 710 keypad.
6. Fasten the EXPLORER 710 antenna in the pointed position.
You only have to point the antenna once, when you mount it. Using a computer connected to
the EXPLORER 710, you can set up the EXPLORER 710 to skip pointing at power up. Refer to
Pointing at start-up on page 61.
Page 33
98-140012-C User interfaces 21
Chapter 3
To use the EXPLORER 710
3
This chapter describes daily use and basic setup using the display. For information on the web
interface, see To use the web interface on page 40.
This chapter describes:
• User interfaces
• To use a computer, smartphone or tablet
• To us e a p ho ne
• To see event messages
• Terminal settings in display
• To see properties of the EXPLORER 710 in the display
• Tracking
User interfaces
The following user interfaces are available when using the EXPLORER 710
• Phone
• ISDN
• LAN
• WLAN
• USB (Host)
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Chapter 3: To use the EXPLORER 710
98-140012-C User interfaces 22
To enable or disable an interface
To enable or disable interfaces with the display and keypad
To enable or disable an interface, do as follows:
1. In the top of the display, locate the interface you want to enable or disable.
2. Use the arrow keys on the keypad to highlight the interface you want to enable or disable.
3. Press OK to toggle between enable and disable.
The interface is greyed and crossed out when disabled.
To enable or disable interfaces with the web interface
To enable or disable an interface using the web interface, do as follows:
1. Connect your smartphone, tablet or computer to the EXPLORER 710, using the LAN or
WLAN interface. See:
• To connect to the LAN interface on page 25
• To connect to the WLAN interface on page 24
2. To access the web interface, open your browser and type ut.bgan in the address bar, or
type the IP address of your EXPLORER 710
1
(default IP address: 192.168.0.1).
For further information on the web interface, see To use the web interface on page 40.
Note
By default, only the LAN interface is enabled. However, you can enable or disable each
of the interfaces independently.
Note
It may take some seconds to enable an interface. When the icon stops pulsating
and is no longer crossed out, the interface is enabled.
WLAN ISDN LAN Phone USB
Note
By default, only the LAN interface is enabled. However, you can enable or disable each
of the interfaces independently.
1. You find the IP address in the display menu system by entering the menu and selecting
Properties > IP address.
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Chapter 3: To use the EXPLORER 710
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3. When the web interface opens, click (Control panel) from the bottom right corner of
the page.
4. Locate the tile with the interface you want to enable or disable.
•
means the interface is disabled.
•
means the interface is enabled.
5. To enable or disable the interface, click the tile and select or clear Enable.
6. Click Save.
To use a computer, smartphone or tablet
Overview
The following interfaces are available for connecting computers, smartphones or tablets:
•WLAN
•LAN
To choose an interface for data connection
The following table shows some characteristics of each interface to help you choose the right
interface for your application.
Router function
The terminal has a router function which routes traffic between the local network connected
to the terminal and the BGAN network connection (also called PDP context on the BGAN
network).
The router contains NAT (Network Address Translation) which allows sharing of a public IP
address between a number of local network users.
Note
It may take some seconds to enable the interface. When the icon changes to the
enabled icon shown in step 4., the interface is enabled.
Interface
Power
consumption
Amount of setup Range
WLAN High Some setup necessary on
your WLAN device and in
the web interface of the
EXPLORER 710
Wireless connection.
Up to 100 m depending on the
transmitter in the computer and
on the transmission conditions.
LAN High None (or very little) Up to 100 m of cable
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Chapter 3: To use the EXPLORER 710
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Standard or Streaming data
The BGAN network supports different classes of data connection to the Internet. The main
classes are Standard data and Streaming data.
•Using a Standard data connection, several users can share the data connection
simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file
transfer, and Internet and intranet access.
The user pays for the amount of data sent and received.
•Using a Streaming data connection, you get an exclusive, high-priority connection,
ensuring seamless transfer of data. This type of connection is ideal for time critical
applications like live video over IP.
The user pays for the duration of the connection (per minute charge).
To connect to the WLAN interface
To connect to the WLAN interface, do as follows:
1. Check that WLAN is enabled in your EXPLORER 710.
The top line of the display shows which interfaces
are enabled.
2. If your device is not close to the EXPLORER 710,
turn the WLAN antenna of the transceiver into an
upright position.
3. Place your WLAN-enabled device (computer, tablet
or smartphone) close to the EXPLORER 710, but not
in front of the antenna.
4. On your device, search for available WLAN networks.
5. Select the EXPLORER 710 WLAN access point when
it appears in your list of available wireless networks.
The default name is EXPLORER710.
6. You may have to enter a password.
By default, the password is the serial number of your EXPLORER 710 and the encoding
type is WPA2. You can find the serial number in the display menu under Properties >
Hardware > Unit serial number.
For information on how to configure the WLAN interface, see WLAN interface setup on
page 51.
Your device should now be connected to the EXPLORER 710. If the EXPLORER 710 is registered
on the BGAN network, and automatic activation is enabled in the terminal, the connection to
the Internet is established automatically. The status text in the display shows if there is an
active data connection.
You are now ready to browse the Internet, check e-mails, send files etc.
Calls: If you want to use WLAN to make calls over the BGAN network, you must have a SIP
client installed on your smartphone. See To connect a phone using LAN or WLAN on page 32.
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98-140012-C To use a computer, smartphone or tablet 25
To connect to the LAN interface
Before connecting to the LAN interface
The EXPLORER 710 has two LAN connectors. If more than one LAN or WLAN user is connected
to the EXPLORER 710, the terminal should be in Router mode (default). Refer to LAN interface
setup on page 50 and User group settings (LAN and WLAN) on page 53.
To connect to the LAN interface, use a shielded cable mounted with an RJ-45 connector.
For specifications, refer to LAN interface, 2-port on page 107.
For the LAN interface to work without any further setup, the computer must be set up to
obtain an IP address and a DNS server address automatically.
To connect to the LAN interface
This section does not describe configuration of the LAN interface. For information on
configuration, see LAN interface setup on page 50.
To connect to the LAN interface, do as follows:
1. Connect the LAN cable to the network interface of your computer.
A suitable cable is provided with your EXPLORER 710.
2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER 710.
If the EXPLORER 710 is registered on the BGAN network, and automatic activation is enabled in
the terminal, the connection to the Internet is established automatically. The status text in the
display shows if there is an active data connection.
Important
The ISDN interface and the LAN interface use the same connector type. Be
careful not to connect to the wrong interface.
LAN#1 and LAN#2
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To start or stop a data connection (LAN or WLAN) using the display
By default, if the terminal is powered, pointed and registered on the BGAN network, a Standard
data connection is automatically established when LAN or WLAN equipment is connected.
However, you can disable automatic activation in the web interface. See User group settings
(LAN and WLAN) on page 53.
To start a data connection manually using the display and keypad, do as follows:
1. Connect your equipment to the interface you want to use.
2. Start up the terminal as described in To start up the EXPLORER 710 on page 15.
3. Use the arrow keys to highlight the connection icon in the bottom left corner of the
display.
4. Push OK to see the available connection packages.
5. Go to the connection package you want to start or stop.
6. Push OK on the keypad.
7. Push OK again to start the connection.
To stop a data connection, do as follows:
8. Use the arrow keys to highlight the connection icon in the bottom left corner of the
display.
9. Push OK.
The running connection is displayed with Stop highlighted.
10. Push OK on Stop to stop the connection.
For information on how to start and stop data connections with the web interface, see To
control data connections in web interface on page 46.
For information on how to configure the data connections, see To set up your data
connection packages on page 63.
Note
It may take some time to start up the connection. The display shows the status while
the connection is being established. When the connection is running, the display
shows a counter for each active data connection.
If the connection fails, the display shows an error message.
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Bonding of terminals
You can connect two EXPLORER 710 terminals to obtain a higher bandwidth. This is useful for
UDP connections such as video and audio transmissions.
Do as follows:
1. Configure the bonding settings on both terminals as described in To set up channel
bonding on page 61. Make sure bonding is enabled for both terminals.
2. Make sure both terminals are in Router mode (see User group settings (LAN and WLAN)
on page 53).
3. Connect a LAN cable between the two terminals, using the LAN connectors.
4. Switch on one of the two EXPLORER 710 terminals.
5. After about 20 seconds, switch on the other EXPLORER 710 terminal.
The two terminals will now find each other and decide which terminal is “master” and
which one is “slave”.
6. When the two terminals are ready, the display on the slave terminal reads Bonding slave
mode. The master terminal automatically enables bonding connection packages in the
display and in the web interface.
7. Connect your user equipment to the master terminal.
8. From the master terminal, start the bonding connection package you want to use.
For details, see To start or stop a data connection (LAN or WLAN) using the display on
page 26 or To control data connections in web interface on page 46.
When the display of the master terminal shows that the bonding connection package is
running, you can start transmission from your connected equipment.
If, at a later stage, you want to use the “slave” terminal without the bonding function, you must
disconnect the two terminals and switch the “slave” terminal off and on again.
Note
A bonding server must first be set up, in order receive and “reassemble” the two
signals into one at the receiving end. You must know the server name, user name and
password in order to set up the EXPLORER 710 terminals used for bonding.
You find the Bonding server application in the Cobham SATCOM Self Service Center
at http://esupport.thrane.com/?group=SSC.
Note
When you are using the bonding function, you can only start data connections
from the master terminal.
Note
The MTU (Maximum Transmission Unit) for bonding connections is 1400 Bytes. The
connected equipment (video codecs etc.) must be set up to match this.
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PPPoE (Point-to-Point Protocol over Ethernet)
Overview
You can establish a PPPoE connection to the BGAN network using the EXPLORER 710 system.
Use PPPoE if you want to control your connection independently of the web interface.
Possible applications are:
• Connecting a router
• Connecting broadcast equipment, optionally through a PC
• Establishing a Picocell for the use of cell phones
The following drawing shows connections managed through PPPoE and web interface
respectively.
Configuring the connected equipment for PPPoE
How to configure your equipment depends on the type of equipment. Refer to the user
documentation of the equipment. As a minimum, you need to configure the following
parameters in your equipment in order to make PPPoE work with the terminal:
• User name and password.
The user name and password can be left blank (or insert user name: void and password:
void). Then the registration on the Access Point is most commonly done in such a way that
the data connection is established with a dynamic IP address from the airtime provider.
To request a static IP (if subscribed to) from the Access Point you must type in the user
name and password from your airtime subscription.
Note
You cannot see in the display nor in the web interface if a PPPoE connection is active!
BGAN terminal
PDP Context, up to 11
BGAN
nework
Built-in
web
interface
PPPoE
connection
PC and/or broadcast equipment
User PC 1
Applications
for PPPoE
Handling conne ction
to the BGAN terminal
Assigni ng conne ct ion
(PDP context) to go out
on the BG AN networ k
Router
Pico cell
PPPoE
connection
User P C 2
PPPoE
connection
IP
Handset
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Chapter 3: To use the EXPLORER 710
98-140012-C To use a computer, smartphone or tablet 29
Note for MAC OS: User name and password are required. Use user name void and
password void. This works for some ISPs. Contact your airtime provider for further
information.
• For setups that have a check box for “Enable LCP extensions”, deselect this.
No further configuration is needed to make a Standard IP data connection to the Internet.
See the table below for information on how to configure specific services for your PPPoE
connection.
If you need a certain service, for example a Streaming class, you must type in a specified text
string when asked for a service name. The following table shows the service names supported
by the terminal.
Text to type in the Service
Name field
Function
(Blank) Initiates a Primary Standard Data connection (default)
XBB:BACKGROUND Initiates a Primary Standard Data connection (same as blank)
XBB:STREAM32K Initiates a Primary Streaming 32 kbps connection
XBB:STREAM64K Initiates a Primary Streaming 64 kbps connection
XBB:STREAM128K Initiates a Primary Streaming 128 kbps connection
XBB:STREAM176K Initiates a Primary Streaming 176 kbps connection
XBB:STREAM256K Initiates a Primary Streaming 256 kbps connection
XBB:X-STREAM Initiates a Primary X-Stream connection
(from a minimum of 384 kbps up to approximately 450 kbps)
XBB:HDR_STREAM416K Initiates a Primary Streaming 416 kbps (½HDR) connection
XBB:HDR_STREAM896K Initiates a Primary Streaming 896 kbps (HDR) connection
XBB:HDR_STREAM416K_64K Initiates a Primary Streaming 416 kbps (½HDR) upload and
64 kbps download connection
XBB:HDR_STREAM896K_64K Initiates a Primary Streaming 896 kbps (HDR) upload and
64 kbps download connection
XBB:<AT String> This allows the PPPoE clients to enter a full AT context
activation string.
Examples:
XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”
XBB:AT+CGEQREQ=1,1,64,64,64,64
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To access the terminal using AT commands
1. Connect your computer to the EXPLORER 710 terminal.
You may connect directly to the terminal or use a remote connection as described in the
next sections.
2. On the connected computer, start a Telnet session.
3. Select TCP/IP and type in the IP address and port number.
•For local connection, use the local IP address of the EXPLORER 710 (default
192.168.0.1) and port number 5454.
•For remote connection, use the external IP address of the terminal (step 3. in the next
section). The port number for AT commands is normally 5454 but is defined in the
Remote management page under AT commands (see Remote management on
page 77).
4. When the connection is established, type in your AT commands.
To access the terminal from a remote location
To prepare the terminal for remote management
There are three steps you must go through before you can access the terminal from a remote
location:
1. Set up the terminal for control from a remote location as described in Remote
management on page 77.
2. Activate a data connection in one of the following ways:
• Remote start of a data connection with an SMS, see Remote access with SMS on
page 78 and To activate a data connection with an SMS below.
• Automatic activation of a Standard data connection, see step 3. in User group settings
(LAN and WLAN).
• Manual activation of a data connection, see To start or stop a data connection (LAN or
WLAN) using the display on page 26.
3. Note the terminal’s external IP address, found in one of the following ways:
• If you are using SMS activation and you have selected SMS confirmation, you will
receive an SMS with the IP address.
• Otherwise, connect a computer locally to the terminal and start the web interface. The
external IP address of the terminal is shown in the Dashboard in the tile with the
connection you started in the previous step.
This is the IP address you must use afterwards to access the terminal.
Note
If Static IP is included in your airtime subscription, we recommend using this static
public IP address for the terminal in order to provide easy access to the terminal. To
use the static IP address, you must set the APN source to SIM default. For details, see
User group settings (LAN and WLAN) on page 53.
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To activate a data connection with an SMS
To be able to activate a data connection on the terminal from a remote location, the terminal
must be set up as described in Remote access with SMS on page 78.
Send an SMS to the mobile number of the terminal. The text in the activation SMS must have
the following format for activating and deactivating a connection:
• ACTIVATE <name of network user group >:<name of profile> <password>
• DEACTIVATE <name of network user group>:<name of profile> <password>
• <name of network user group>: default group
•<name of profile> standard (presently, only standard is supported)
• <password> Defined in the web interface under Advanced > Remote management.
Example: To activate a connection for remote management with the standard data
connection and password=1234567890, send an SMS to the terminal with the
text: ACTIVATE default group:standard 1234567890
If you have selected SMS confirmation, you receive a response including the IP address to use
when you access the terminal from a remote location (see the next two sections).
Example: A confirmation SMS after sending an activation SMS may look like this:
Activation: Succeeded,. IP 161.30.181.31
Remote access with the web interface
After preparing the terminal as described in the previous sections, do as follows to access it:
1. Make sure your remote computer has access to the Internet.
2. On the remote computer, open your web browser.
3. In the address bar of your browser, enter the IP address of the terminal followed by a colon
and the port number
http://<ip address>:<incoming port>.
• <ip address> is the address from step 3. in the previous page
• <incoming port> is the port you defined in Remote management on page 77
Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number
defined in the Remote management page in the web interface is 8080, enter
http://161.30.180.12:8080.
You should now be connected to the built-in web interface of the terminal.
Remote access with AT commands
After preparing the terminal for remote management as described in the previous sections,
access the terminal as described in To access the terminal using AT commands on page 30.
Note
The web interface may take a long time to load the pages if your Internet connection
speed is slow.
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To use a phone
Call types
Definition
The phone connection can be either a Standard voice connection or a 3.1 kHz audio
connection.
•For outgoing calls, the call type is Standard voice by default.
You can change the call type for your call to 3.1 kHz audio by dialling 2* before the
number.
• For incoming calls, you can set up in the web interface which call types you want to receive
on the Phone, ISDN or LAN/WLAN interface (IP handset). Only the call types selected for
an interface are received on that interface.
When receiving calls, the mobile number determines which call type is used. In your airtime
subscription you have one number for 3.1 kHz audio and one number for Standard voice.
Remember that the call is only received on an interface if the call type used is selected for that
interface.
For information on how to set up the call types in the web interface, see Phone interface
setup on page 54.
To connect a phone using LAN or WLAN
Your smartphone or IP phone can be set up to make and receive calls over the BGAN network,
using the terminal’s phone number. You can also make local calls to other handsets connected
to the EXPLORER 710.
First time SIP setup
If it is the first time you connect your phone to the LAN or WLAN interface for making calls,
you must first set up the SIP server details in your smartphone. For information how, see the
user documentation for your smartphone and for the SIP application. You may be asked to
enter some of the following details:
• SIP server address and port: Default address: 192.168.0.1, Port: 5060
• User name: Local no. in EXPLORER 710 (0501 to 0516)
• Password: Default same as user name
• Codec priority: Highest priority codec type: G.711
Note
Make sure your phone has an integrated SIP client. Cobham SATCOM offers the
EXPLORER Connect smartphone app with a SIP client. You can also find other SIP
applications available for download on the Internet.
Note
The user name and password must match the IP handset settings in the web interface
of the EXPLORER 710. See To manage IP handsets or smartphones on page 56.
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To connect your smartphone for making calls
For details on initial setup of your smartphone and the EXPLORER 710, see
• The documentation for your handset
• First time SIP setup on page 32
• To manage IP handsets or smartphones on page 56
To use your phone to make calls through the EXPLORER 710 using WLAN, do as follows:
1. Start up the EXPLORER 710 terminal.
2. Connect your smartphone to the wireless access
point of the EXPLORER 710.
See To connect to the WLAN interface on page 24.
3. Start your SIP application.
You should now be ready to make and receive calls over
BGAN.
To connect a wired IP handset for making calls
For details on initial setup of your IP handset and the EXPLORER 710, see
• The documentation for your handset
• First time SIP setup on page 32
• To manage IP handsets or smartphones on page 56
To connect a wired IP handset, do as follows:
1. Start up the EXPLORER 710 terminal.
2. Connect the LAN cable between the IP handset and the connector LAN #1 on the
EXPLORER 710.
When the IP handset is powered and ready, you should now be able to make and receive calls
over BGAN.
Note
Make sure your IP handset complies with PoE class 2 (7 W).
Note
Make sure PoE is enabled in the terminal. See LAN interface setup on page 50.
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To connect an analogue phone
Before connecting to the Phone interface
To connect a phone to the Phone connector, you need an analog telephone cable with an RJ11 connector. For specifications and pin-out, refer to Phone interface on page 105.
To connect to the Phone interface
Do as follows:
1. Connect the cable to your phone.
2. Connect the other end of the cable to the Phone connector on the EXPLORER 710.
3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna
on page 16.
4. Check the connection by making a phone call.
See To make or receive a phone call with EXPLORER 710 on page 36.
If connection fails, check that the interface is enabled in the EXPLORER 710. If the analogue
phone icon is crossed out in the display main screen, the interface is disabled. See To enable or
disable an interface on page 22.
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To connect an ISDN phone or modem
Before connecting to the ISDN interface
To connect a phone or modem to the ISDN connector, you need an ISDN cable with an ISDN
connector. For specifications and pin-out, refer to ISDN interface on page 106.
To connect to the ISDN interface
The ISDN interface supports connection of up to 4 devices. However, if you are going to
connect more than one device, the devices must be self-powered. The ISDN interface can
supply maximum 1 W.
The BGAN Core network presently only supports one 64 kbps ISDN channel per subscription.
Do as follows:
1. Connect the ISDN cable to your phone or modem.
2. Connect the other end of the cable to the ISDN connector on the EXPLORER 710.
3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna
on page 16.
4. Check the connection by making a phone call.
See To make or receive a phone call with EXPLORER 710 on page 36.
If connection fails, check that the ISDN interface is enabled in the EXPLORER 710.
If the ISDN icon is crossed out in the display main screen, the interface is disabled. See To
enable or disable an interface on page 22.
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To make or receive a phone call with EXPLORER 710
Smartphone, analogue phone, ISDN phone or IP handset
First connect your phone to the relevant interface. For further information, see:
•Smartphone: To connect your smartphone for making calls on page 33
•Analogue phone: To connect an analogue phone on page 34
•ISDN phone: To connect an ISDN phone or modem on page 35
•IP handset: To connect a wired IP handset for making calls on page 33
To make a call from the EXPLORER 710
• To make a call, dial
00 <country code> <phone number> followed by # or off-hook key.
Example: To call Cobham SATCOM in Denmark (+45 39558800),
dial 00 45 39558800 #
If there was an error establishing the connection, the web interface and the display of the
EXPLORER 710 show an error message.
To receive a call
By default, all devices connected to the EXPLORER 710 will ring when one of the mobile
numbers is called. Note however, that this depends on the call type settings. See Call types on
page 32.
Information on missed calls is stored in the call log. You can see the call log in the web
interface (Control panel
> Log > Call log).
To make a call to the EXPLORER 710
To make a call to a phone connected to the EXPLORER 710, dial + <Mobile number>
• + is the prefix used in front of the country code for international calls. This is 00 when
calling from countries in Europe and from many other countries.
• Mobile number. The first part of the mobile number is always 870, which is the “country
code” for the BGAN system. For information on the mobile numbers, refer to your airtime
subscription.
Note
There are two mobile numbers, one for 3.1 kHz audio and one for Standard
voice.
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Local numbers and special functions
Overview
There are a number of local numbers and dialing functions available in the EXPLORER 710.
The following list shows the allocated local numbers and special-purpose numbers for the
EXPLORER 710.
Apart from the numbers above, the EXPLORER 710 uses the following dialing prefixes:
• 1* before the phone number will force the connection to use Standard voice.
• 2* before the phone number will force the connection to use 3.1 kHz audio.
• #31# before the phone number will hide the callers phone number to the recipient.
• *31# before the phone number will show the callers phone number to the recipient where
it would otherwise be hidden, e.g. because the number is an ex-directory number.
To make local phone calls
You can make local calls between phones connected to the EXPLORER 710. For an overview of
the available numbers, see the table in the previous section.
To make a local call, dial <local number> followed by # or off-hook key.
Number Function
0 * followed by # or off-hook key Redial last called number on this interface.
00 * followed by # or off-hook key Redial last answered call on this interface.
Note: If the last answered number is an unlisted
number, you will not be allowed to dial back.
00 followed by one of the numbers
1-199 and # or off-hook key
Short dial phone numbers in phone book.
0300 followed by # or off-hook key Local call to analog phone.
0400 followed by # or off-hook key Local call broadcast to all ISDN phones.
0 followed by one of the numbers
401-404 and # or off-hook key
Local call to one ISDN phone.
0 followed by one of the numbers
501-516 and # or off-hook key
Local call to one IP handset.
0900 followed by # or off-hook key Local call broadcast to all handsets.
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To charge your smartphone or tablet
To charge your smartphone or tablet, connect
it to the USB interface next to the power
button on the EXPLORER 710. The connector is
a standard USB A connector.
To see event messages
When an event occurs, the display shows a warning icon . To see a list of active events in
the display, do as follows:
1. From the display menu, select Events.
2. Select an event to see details for the event.
Terminal settings in display
To adjust the display
To adjust the display brightness and timeout, do as follows:
1. From the display menu, select Settings > Display.
2. Select Brightness and select the wanted level with OK.
3. Select Settings > Display > Timeout.
4. Select the period of time the display light should stay on after the last key is pressed.
Automatic power up
The default behaviour of the EXPLORER 710 is to power up automatically when you connect
external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is
only powered if the Power button is pressed. To switch between automatic and manual power
up of the terminal, do as follows:
1. From the display menu, select Settings > Power up mode.
2. Select Auto or Manual.
• Auto: The EXPLORER 710 powers up automatically when external power is applied
• Manual: The EXPLORER 710 powers up only when the power button is pressed
Note
There are two levels of charge current, 0.5 A or 2.0 A. Use the web interface to select
the charge current for your device. See USB interface setup.
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To change the language in the display
The default language of the display is English. You can change the language to French,
German, Russian, Spanish, Chinese or Japanese.
1. From the display menu, select Settings > Language.
2. Select the language you want.
To see properties of the EXPLORER 710 in the display
Using the display and keypad, you can see properties of the EXPLORER 710. Do as follows:
1. From the display menu, select Properties.
2. Select IP address to see the local IP address of the EXPLORER 710.
3. Select Hardware to see serial numbers and MAC addresses for the EXPLORER 710.
4. Select Software to see the software version of the EXPLORER 710.
5. Select Conformity to see a list of the standards to which the EXPLORER 710 conforms.
6. Select IMEI to see the IMEI number of the EXPLORER 710.
Tracking
The EXPLORER 710 can be used for tracking purposes. You can set up the terminal to report its
position to a server at certain time intervals.
To use the tracking feature you must either set up a tracking server or get a tracking solution
from your service provider. The EXPLORER 710 must be set up to match this server. For
information how to set up the EXPLORER 710, see To set up tracking on page 70. Once set up
on both sides, the EXPLORER 710 will send position reports to the server as specified.
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98-140012-C 40
Chapter 4
To use the web interface
4
This chapter describes how to use the web interface to operate, set up and configure your
system. It has the following sections:
• Introduction
• To enter the SIM PIN in the web interface
• To point the antenna
• To control data connections in web interface
• Status information
• The Control panel
• To use the logs
• Battery status information
• To set up the interfaces
• To manage IP handsets or smartphones
• Support features
• Terminal settings
• To set up your data connection packages
• Multiple data connections
• To se t u p tra ck i ng
• Advanced settings
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Chapter 4: To use the web interface
98-140012-C Introduction 41
Introduction
The web interface
What is the web interface?
The web interface is built into the terminal and is used for operating, setting up and configuring
the system.
You can access the web interface from a computer, tablet or smartphone with a standard
Internet browser.
To access and navigate the web interface
To access the web interface
To access the web interface, do as follows:
1. Start up the terminal.
For details, see To start up the EXPLORER 710 on page 15.
2. Connect your computer to the terminal.
3. Open your browser and enter ut.bgan in the address bar.
If your connected computer is set up to obtain a DNS server address automatically, this
name is translated into the local IP address of the terminal. If not, you can enter the IP
address of the terminal instead. The default IP address of the terminal is 192.168.0.1.
Note
Some parts of the web interface may not be accessible if the user permissions are
limited. For information on how to set up user permissions, see To set up user
permissions on page 75.
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To ch an ge the language
When you have access to the web interface, if you want to display a different language than
English, do as follows:
1. Select the Control panel
in the top-right corner.
2. Select Terminal settings.
3. At Language, select a language from the drop-down list and click Save.
You can change the language to French, German, Russian, Spanish, Chinese or Japanese.
Overview of the web interface
When the web interface opens, the title bar shows the name of the product.
The web interface consists of the following sections.
• Name of current page. Tap or click to refresh the page.
• Icon bars at the top and bottom are present on all pages and hold icons that give access
to status such as battery level and signal level as well as active events, when relevant. It
also holds the icon for the Control panel. For explanations of the icons, see the next
section, Icons in the icon bars.
• Breadcrumbs right below the icon bar show the current location in the menu system and
gives access to the higher levels in the menu.
• Contents section shows the contents of the selected page. This section is used for
viewing or changing settings, or for performing actions. On the opening page, this section
is used to start and stop data connections.
Icon bar
Breadcrumbs
Name and icon of current page (on opening page: the name of the product)
Status
section
Icon bar
Contents
section
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Chapter 4: To use the web interface
98-140012-C Introduction 43
• Status section shows the status of the terminal and the satellite connection, position
information, ongoing calls and data sessions etc. The Status section is not shown on small
screens. If the screen is small (e.g. on a smartphone), you can show/hide the status by
clicking at the bottom of the page.
Icons in the icon bars
The icon bars are always available at the top and bottom of the web interface. Some of the
icons are permanent while others are temporary.
To navigate the web interface
• To access status and settings, tap or click the relevant icon in the icon bar or select
to access the Control panel. The status or settings are displayed in the contents section.
• To see your current location and to move back through the Control Panel
menu, use the breadcrumbs just below the icon bar.
• To scroll through longer pages, use the scroll bar or swipe.
• To refresh the current page, click the page’s icon in the top left corner.
Icon Explanation
Power status. The icon changes according to status. Click to
see detailed battery status.
Battery level
Battery charging
No battery. Running on external power.
Signal level. Click to point the terminal.
WLAN interface. Bright when WLAN is enabled, greyed when
it is disabled. Click to access WLAN settings.
Help. Click to get context-sensitive help for the current page.
Control panel. Click to access the settings.
Dashboard. Click to go to the Dashboard (startup page).
Status. If the screen is not large enough to show the status
field, this icon appears at the bottom of the page. Click the
icon to see status of the terminal and satellite connection.
Click again to go exit the status page.
An event is active.
Click the icon to see a list of active events.
Note that this icon will remain in the icon bar as long as the
event is still active.
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To enter the SIM PIN in the web interface
Do you need a SIM PIN?
If a smartphone, tablet or computer is connected when you start up the terminal, you can
access the web interface and enter the SIM PIN here.
To enter the SIM PIN
If your SIM card requires a PIN and the PIN has not yet been entered, you must enter it before
you can make calls or access the Internet. Until you have entered the PIN you cannot access
the satellite network, but you can still configure your terminal.
To enter the PIN, do as follows:
1. Access the web interface.
If the terminal needs a PIN, a popup window tells you to enter PIN.
2. Type in your PIN and click OK.
When the correct PIN is entered, the terminal is ready for pointing. When pointing is
completed and the terminal is registered on the network, you are ready to make calls or access
the Internet.
To c ancel the SI M PI N
If you select Cancel when you are asked for a PIN, you can use the web interface as normal,
but you will not be able to access the BGAN network to make calls or data sessions. Only
emergency calls will be possible, and only if the network allows it.
To enter the PIN later, after cancelling the first time, do as follows:
1. From the icon bar at the top, click
.
The event list opens.
2. Click Resolve next to Enter PIN.
3. Type in your PIN and click OK.
Note
You may not have to enter a SIM PIN to access the terminal. This depends on
whether or not the use of a SIM PIN is enabled on your SIM card.
The administrator can enable and disable the use of a SIM PIN. For details, see To
enable or disable the use of a SIM PIN on page 74.
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To point the antenna
For detailed information on the pointing procedure, see To point the antenna on page 16.
You can use the web interface to help you with the pointing process. To start the pointing
procedure, do as follows:
1. If the pointing process is not automatically started, select
from the top icon bar and
select Start.
The signal strength is shown on the screen.
2. Turn and tilt the antenna slowly until you have obtained the highest possible signal
strength.
3. Click Accept.
The terminal will now try to register on the BGAN network.
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To control data connections in web interface
The dashboard (the opening page of the web interface) is used to start and stop data
connections and to set up the data connections.
To start and stop data connections
To start and stop data connections on your EXPLORER 710, do as follows:
1. In the dashboard, locate the connection package you want to start.
2. Click
to start the connection. If more connections are included in the connection
package, this will start all included connections.
3. Click
to stop the connection.
Note
The icons for starting and stopping connections are only displayed if the
terminal is ready and registered on the BGAN network. Otherwise you cannot start
data connections.
Note
A connection package can consist of one or more connection types or two
bonded EXPLORER 710 channels. For details, see To set up your data connection
packages on page 63.
Note
Once a Streaming connection is started, the connection will run until you stop it.
You will be charged for the time you are connected.
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If there is an error with the connection, the connection tile shows a red exclamation mark
and an error message.
When a connection is active, the icon turns green and the tile for the active connection shows:
• IP address: The IP address that has been assigned by the service provider to this session.
• Transferred data: For Standard data, the tile shows the total amount of transmitted and
received data since the connection was established.
• Connection duration: For Streaming data, the tile shows the total time the connection has
been active.
• Bit rate: For Streaming connections, the tile shows the currently available bit rate.
• For the Streaming classes with a guaranteed bit rate, the tile shows the guaranteed bit
rate.
• For the Streaming classes with a dynamic bit rate (BGAN X-Stream and HDR), the tile
shows the currently available bit rate. Note, however, that the bit rate is adjusted
according to the traffic on the connection. It takes approximately 15 seconds for the bit
rate to be updated after traffic has started on the connection.
Default data connection types
By default, the following connections are available:
You can use these connections as they are or build your own connection packages. The
EXPLORER 710 also offers a bonding function, where you can connect two EXPLORER 710
terminals to double the bandwidth. For set up of the connection packages, see the section To
set up your data connection packages on page 63.
Name Type of connection
Standard data Several users can share the data connection. This type
of connection is ideal for TCP/IP traffic such as e-mail,
file transfer, and Internet and intranet access.
The user pays for the amount of data sent and
received.
Streaming data
The following Streaming classes are
available:
32, 64, 128, 176 or 256 Streaming
BGAN X-Stream
HDR Full Symmetric
HDR Half Symmetric
HDR Full Asymmetric
(64 kbps download, Full HDR upload)
HDR Half Asymmetric
(64 kbps download, Half HDR upload)
2 x HDR Full Symmetric (bonding)
2 x HDR Half Symmetric (bonding)
An exclusive, high-priority connection, ensuring
seamless transfer of data. This type of connection is
ideal for time critical applications like live video over
IP.
The user pays for the duration of the connection (per
minute charge).
“Double-channels” available when two EXPLORER 710
terminals are bonded.
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Status information
If the window is large enough, it shows a status field at the bottom of the page or in the right
side of the page. If not, click
to show the status page. Click again to return to the
previous page.
The Control panel
The control panel is used for accessing the settings and functions of your EXPLORER 710.
To open the control panel, click
from the bottom right corner of the web interface.
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98-140012-C To use the logs 49
To use the logs
To access the logs
To access the Logs, select and select Logs from the menu. The Logs page contains:
• Call log: A list of all incoming, outgoing and missed calls since the log was last cleared.
• Data log: A list of all data sessions since the log was last cleared.
• Tot a l c ou nt e rs : Totals for each type of service since the log was last cleared.
Date and time is the international UTC time, received from the satellite.
Call log
The Call log shows:
• Outgoing calls shows the start time, receiving end phone number, duration, type
(Standard voice or 3.1 kHz audio) and, if Call charges have been entered, estimated charge
of each outgoing call.
• Received calls shows the start time, calling phone number, duration and type (Standard
voice or 3.1 kHz audio) of each incoming call.
• Missed calls shows the start time, calling phone number and type (Standard voice or
3.1 kHz audio) of each incoming call that was not received.
If a call fails, the call log shows the cause of the error.
You can clear the Call log under Control Panel
> Advanced > Clear logs (requires
Administrator password).
Data log
The Data log shows:
• Standard data shows bytes uploaded , bytes downloaded , date and time and
estimated charge of each Standard data session (if Call charges have been entered).
• Streaming data shows the duration and type (such as 64 kbps, 256 kbps), date and time
and estimated charge of each Streaming data session (if Call charges have been entered).
You can clear the Data log under Control Panel
> Advanced > Clear logs (requires
Administrator password).
Tot al cou nters
The total counters show:
• Call session totals shows the total duration (hh:mm:ss) for each call type since the log
was last cleared.
• Data session totals shows totals for each data connection type since the log was last
cleared. For Standard data the totals are shown as amount of data transferred (kB) and for
Streaming connections the totals are shown in duration (hh:mm:ss).
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You can clear the Total counters under Control Panel > Advanced > Clear total
counters (requires Administrator password).
Battery status information
To view the status of the internal and external (if any) battery, do one of the following:
• Click the battery symbol from the icon bar at the top of the page, or
• from the Control panel
, select Battery.
The Battery page shows the charging status (Charging or Not charging), the charge level in
percent and the estimated remaining usage time.
For more information on the EXPLORER 710 batteries, see
• To in se r t t he b at te r y on page 11
• Normal use of the battery on page 87
• To recharge batteries on page 87
• To connect an extra, external EXPLORER 710 battery on page 88
• Accurate display of the battery capacity on page 88
To set up the interfaces
LAN interface setup
The terminal has two LAN connectors. LAN#1 is with PoE (Power over Ethernet).
To configure the LAN interface, do as follows:
1. In the Control panel
, click the LAN tile.
2. To enable the LAN interface, select Enable.
•
on the LAN tile means the interface is disabled.
•
on the LAN tile means the interface is enabled.
3. To enable Power over Ethernet (PoE) on LAN#1, select Enable next to Power over
Ethernet.
PoE is used e.g. for powering IP handsets. If you are not using PoE, you can save power by
disabling PoE.
For a description of how to set up the LAN network parameters, see User group settings
(LAN and WLAN) on page 53.
Note
The estimated remaining usage time can vary significantly, depending on usage. The
remaining time will be shorter if the terminal is used a heavily (more interfaces in use
and more calls and data sessions active).
Note
It may take some seconds to enable the interface.
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WLAN interface setup
To configure the WLAN interface, do as follows:
1. In the Control panel
, click the WLAN tile.
2. To enable the WLAN interface, select Enable.
•
on the WLAN tile means the interface is disabled.
•
on the WLAN tile means the interface is enabled.
3. Next to Region, select the region you are located in.
4. Select the Channel number used for communication on the WLAN interface.
5. Select Broadcast SSID to show your WLAN access point to other users.
If you clear the box, your WLAN access point is hidden.
6. Type in the SSID.
The SSID is a max. 32 character text identifying the wireless local area network. All wireless
devices on a WLAN must use the same SSID in order to communicate with each other. The
default SSID is EXPLORER710.
7. Select the Security standard. You may select one of the following encryption standards:
• None (no encryption is applied)
• WEP-40/64
•WEP-104/128
•WPA-TKIP
• WPA2-AES (selected by default)
8. Next to Key type, select Hexadecimal or Text .
The encryption key must normally be a hexadecimal code. However, if you are using WPA
or WPA2 encryption (default) you can choose to use a text string, which may be easier to
memorize.
9. Type in the Encryption key for the selected Security standard (not applicable if security
mode = None). The default encryption key is the serial number of the EXPLORER 710.
10. Click Save.
Note
The LAN network settings entered in the User group settings page also apply for the
WLAN interface.
Note
It may take some seconds to enable the interface.
Note
In some countries, the use of WLAN is not allowed. Before continuing, make sure
WLAN is allowed and licensed in the country where you intend to use it.
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Port forwarding
Port forwarding enables you to set up a server connected to the terminal while the terminal is
in Router mode. Without port forwarding it would not be possible to contact the server from
the Internet.
We recommend using a static public IP address for the terminal in order to provide easy access
to the terminal. To use the static IP address, it must be included in your subscription and you
must set the APN source to SIM default. For details, see User group settings (LAN and WLAN)
on page 53.
The following example shows how to allow Internet access to a mail server (smtp) connected
to the terminal.
The mail server in this example has the IP address 192.168.0.100.
1. From the Control panel
, select Port forwarding.
2. Select Forward port to add a new port forwarding.
3. Select Active to activate the port forwarding.
4. Type in the Incoming port start and the Incoming port end.
This is the range of port numbers on the EXPLORER 710 for which incoming traffic to the
EXPLORER 710 will be forwarded.
5. Type in the Destination IP address, which in this example is the IP address of the mail
server: 192.168.0.100.
This is the IP address to which the incoming traffic is forwarded.
6. Type in the Destination port start and the Destination port end.
This is the range of port numbers, in this example on the mail server, to which the
incoming traffic will be forwarded.
7. Click Save.
When you have activated a data connection, you can now access the mail server from the
Internet, using the external IP address of the terminal. You can see the external IP address on
the Dashboard, in the tile with the data connection you have started.
Note
Make the port forwarding configuration before starting the data session.
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User group settings (LAN and WLAN)
To set up your LAN or WLAN network settings, do as follows:
1. From the Control panel
, select User group settings.
2. At Internet connection mode, select Modem mode or Router mode. Router mode
is the default setting and is recommended for most purposes.
• Select Router mode if one or more computers are connected using the LAN or WLAN
interface, and the EXPLORER 710 should act as a router. When Router mode is selected,
the EXPLORER 710 uses the built-in NAT module for making the necessary address
translations.
• Select Modem mode if
only one computer is connected to the LAN or WLAN interface, and the EXPLORER 710
should act as a modem, or
more than one computer is connected to the LAN or WLAN interface using an external
router.
3. To enable automatic activation of your data connection, select Automatic activation.
•When you select automatic activation (default) and connect to the LAN or WLAN
interface, the data connection is automatically established as soon as the EXPLORER 710
and its BGAN connection are ready.
•When you disable automatic activation, you can control the data connection manually
from the dashboard.
4. Click Save.
Note
Do not connect more than one computer to the LAN or WLAN interface in
Modem mode, unless you have an external router.
Note
You are charged for the data transferred. You may want to disable automatic
updates in your LAN or WLAN device to avoid unnecessary charges.
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Phone interface setup
To configure the Phone interface, do as follows:
1. In the Control panel
, click the Phone tile.
2. To enable the Phone interface, select Enable.
•
on the Phone tile means the interface is disabled.
•
on the Phone tile means the interface is enabled.
3. Set the call type for incoming calls.
You can select Standard voice or 3.1 kHz audio or both.
• If you select both, any device connected to the Phone interface will react (ring) on
incoming calls.
• If you select e.g. Standard voice, the Phone interface will only react on calls made to the
Standard voice phone number.
4. Select the Preferred outgoing call type.
The selected type will be used by default, if possible, for any outgoing call. Note, however,
that fax machines must use 3.1 kHz Audio.
5. Click Save.
ISDN interface setup
To configure the ISDN interface, do as follows:
1. In the Control panel
, click the ISDN tile.
2. Click the ISDN number you want to change settings for.
3. To enable the ISDN interface, select Enable (all ISDN devices).
•
on the ISDN tile means the interface is disabled.
•
on the ISDN tile means the interface is enabled.
4. Set the call type for incoming calls.
You can select Standard voice, 3.1 kHz audio, UDI and/or RDI.
An incoming call to the ISDN interface will only make the connected device ring if the call
type used for the call is selected here.
5. Click Save.
Note
It may take some seconds to enable the interface.
Note
It may take some seconds to enable the interface.
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USB interface setup
Note that the USB interface is a Host interface, primarily used for charging devices such as
tablets or smartphones and for recovery software upload.
To configure the USB interface, do as follows:
1. In the Control panel
, click the USB tile.
2. To enable the USB interface, select Enable.
•
on the USB tile means the interface is disabled.
•
on the USB tile means the interface is enabled.
3. Select the Charge current.
Select 0.5 A or 2.0 A, depending on the specifications for the device you are going to
connect.
4. Click Save.
Note
It may take some seconds to enable the interface.
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To manage IP handsets or smartphones
Overview
This section describes how to manage smartphones and IP handsets connected to the
EXPLORER 710.
The terminal supports connection of up to 16 handsets through the LAN or WLAN interface.
Each handset must have a local number in the range 0501 to 0516 as well as a unique
password. For details, see the next section.
For details on SIP settings and how to connect your handset to the LAN or WLAN interface, see
To connect a phone using LAN or WLAN on page 32.
To manage IP handsets or smartphones in your EXPLORER 710
Do as follows:
1. Connect your smartphone to the WLAN interface or your IP handset to the LAN#1 port of
the terminal.
for details, see To connect a phone using LAN or WLAN on page 32.
2. In the web interface, select
(Control panel) > IP handsets.
3. Click the tile for the handset number you want to manage.
4. Select Enable to enable the handset.
•
on the tile for your handset means the handset is disabled.
•
on the tile for your handset means the handset is enabled.
5. To change the Password, simply type in the new number.
6. Set the call type for incoming calls.
You can select Standard voice or 3.1 kHz audio or both.
• If you select both, the handset will react (ring) on incoming calls.
• If you select e.g. Standard voice, the handset will only react on calls made to the
Standard voice phone number.
7. Select the Preferred outgoing call type.
The selected type will be used by default, if possible, for any outgoing call from this
handset.
8. Click Save.
9. In the smartphone or IP handset, enter the local number and the password you just
entered in the web interface. See the documentation for your handset for details.
Note
It may take some seconds to enable the handset.
Note
The user name is also the local number for the handset.
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The handset remains in the list after disconnecting. When the handset is connected again, it is
automatically recognized and ready for use, if enabled.
Support features
To open the Support page, select (Control panel) > Support.
Help desk
The Help desk contact information is empty by default. You must provide the contact
information, e.g. the phone number for your Airtime Provider. Do as follows:
1. Click Help desk.
2. Type in the contact information you want.
3. Click Save.
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To view the event list
When an event is registered, the web interface shows a warning icon in the icon bar as long
as the event is active. The Event list only shows events that are currently active.
To view the event list, click
from the icon bar at the top of the web interface, or select
Event list from the Support page.
To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When contacting
your distributor for support, please enclose this file. To generate a diagnostic report, do as
follows:
1. From the Support page, click Diagnostics report.
2. Click Generate report.
3. Select Download report.
4. Choose a location for the file and save it.
To u pdate software
To update the software in the EXPLORER 710, do as follows:
1. Download the new software or acquire the software from Cobham SATCOM and save it on
your computer.
2. Open the web interface and enter the Control panel
.
3. Click Support > Update software.
4. Click Update software...
5. Browse to the new software version and click Open. The software file has the extension
“.tiif”.
When the EXPLORER 710 has finished updating the software, you get a message that the
software installation was successful.
6. Click OK.
The EXPLORER 710 now reboots and starts up with the new software version.
You can check the software version under Control panel > Support > About.
Note
It may take a few minutes to generate the report.
Important
Connect DC power to the terminal before starting the software update.
Note
The update procedure takes a couple of minutes.
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If, for some reason, you cannot upload software using the web interface, you can also use the
USB interface. For details, see To update software with USB on page 85.
To view extended status
To see the Extended status page, select Support > Extended status.
To view updated information on the Extended status page, click the icon in the top left
corner to refresh the page.
The Extended Status page shows information such as IAI-2 status, IMSI number and IMEI
number.
To reset the administrator password
If you have forgotten the administrator password, do as follows:
1. Contact your supplier for a reset code.
Report the serial number and IMEI number of the terminal.
You can find the serial number and IMEI number in the display on the terminal by selecting
the menu
and then Properties.
2. After receiving the reset code from your supplier, select Reset password from the
Support page.
3. Type in the reset code obtained from your supplier and click Reset.
4. The password is disabled.
You now have access to all settings. If you want to use a password, enable the password as
described in To enable the administrator password on page 72.
About
The About page shows the software version of your EXPLORER 710 and legal information.
To access the page, select Support > About.
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Terminal settings
To configure the terminal settings, select (Control panel) > Terminal settings.
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Power-up mode with external power
You can set the terminal to automatically power up when external power is applied.
1. In the Terminal settings page, locate Power-up mode when using external power.
2. Select Automatic or Manual.
• Automatic means the terminal powers up automatically when external power is applied.
• Manual means you must use the power switch to power the terminal.
3. Click Save.
Pointing at start-up
1. In the Terminal settings page, locate Pointing mode at start-up.
2. Select Automatic or Manual.
• If the EXPLORER 710 is moved around between each power up, select Manual from the
drop-down list. With this setting, the terminal will go through the pointing procedure
every time the terminal is powered.
• If the EXPLORER 710 antenna is placed in a fixed position and the signal strength is
sufficient, select Automatic to make the EXPLORER 710 automatically register on the
satellite network when the terminal is powered.
3. Click Save.
To enable or disable the pointing sound
The EXPLORER 710 can make a sound to guide you through the pointing procedure. To enable
or disable the pointing sound, do as follows:
1. In the Terminal settings page, locate the Audio indication section.
2. Select Audio assisted pointing if you want to use a pointing sound to assist your
pointing process.
3. Click Save.
To set up channel bonding
You can connect two EXPLORER 710 terminals to obtain a higher bandwidth. First set up each
of the two terminals as described below.
1. In the Terminal settings page, locate the Channel bonding section.
Note
A bonding server must first be set up, in order receive and “reassemble” the two
signals into one at the receiving end. You must know the server name, user name and
password in order to set up the EXPLORER 710 terminals used for bonding.
You find the Bonding server application in the Cobham SATCOM Self Service Center
at http://esupport.thrane.com/?group=SSC.
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2. Select Enable to enable channel bonding.
3. At Bonding server, enter the name of the server used for the bonding function. You can
type either the name or the IP address of the server.
4. Enter the user name and password for the server.
5. Click Save.
6. Connect and start up the two EXPLORER 710 terminals as described in Bonding of
terminals on page 27.
To select the GNSS type
To select which navigation system to use with your EXPLORER 710, do as follows:
1. In the Terminal settings page, locate the GNSS section.
2. Select GPS or GLONASS.
3. Click Save.
To select the language
The default language of the web interface is English. You can change the language to French,
German, Russian, Spanish, Chinese or Japanese.
To change the language, do as follows:
1. In the Terminal settings page, locate the Language section.
2. Select a language from the list and click Save.
Note
It may take some minutes for the EXPLORER 710 to change the navigation system.
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To set up your data connection packages
Connection packages
To change the contents of a connection package
To change the contents of a connection package, click in the right side of the tile with the
connection package that you want to change.
If you want to be able to Do as follows
Run one connection at a time
from the dashboard.
This is the default setup of the dashboard, with only one
connection in each connection package.
Start the connection you need from the dashboard or the
display.
Use different connection types
for different types of traffic.
Add more connections to a connection package and apply
filters to assign different connection types to different
types of traffic. See To create a package with multiple
connections below.
Start all the connections in the package by starting the
package from the dashboard or the display.
Extend your bandwidth by
connecting two EXPLORER 710
terminals (bonding).
Set up two EXPLORER 710 terminals as described in To set
up channel bonding on page 61 and Bonding of terminals
on page 27.
Start the bonding connection package from the dashboard
or the display (typically named 2 * <connection type>).
If you want to Do as follows
Change the name of the connection
package
Click the name, type in the new name and click
Save. The new name is shown on the tile on the
dashboard.
Delete a connection package Click Delete package
a
Note: You cannot delete Standard data.
a. If you accidentally delete a connection package, you can either create a new manually, or restore factory
settings. Note, however, that all changes to the configuration will be lost if you restore factory settings.
Remove connections from the
connection package
Click in the tile with the connection you want
to remove.
Add a connection to the package See Multiple data connections on page 65.
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To change the APN for a connection package
By default a connection package is set to use no IP Header compression and to use the APN
(Access Point Name) from the SIM card. This is suitable for most applications.
If you want to use a different APN, do as follows:
1. Click
in the right side of the tile with the connection package that you want to change.
2. Select Parameters.
3. Next to APN, select the source of the APN.
• SIM default (default and recommended setting): The APN is taken from the SIM card.
• Network assigned: The APN is assigned from the network.
• User defined: APNs are provided from the Airtime Provider. Type in the APN next to
User defined name.
4. If your APN uses a password, type in the User name and Password provided from the
Airtime Provider.
5. Click Save.
Note
It is recommended to leave IP Header compression disabled. This means that the
data packets are transmitted more reliably with less data loss. However, you can select
IP Header compression with the risk of less stability.
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Multiple data connections
If you want to have different types of connections running at the same time, you can build
connection packages with the connections you want, using filters to determine which traffic
should use which connection type.
You then have to set up the following:
• Create a new package. See the next section To create a package with multiple
connections.
• Add connections to the package.and select a predefined filter for each connection.
• Optional: Change the APN for the package. See To change the APN for a connection
package on page 64.
Example: You want to be able to send email while making a live video transmission with your
EXPLORER 710:
You build a new package containing 2 connections:
1: A 256 kbps streaming connection (for your video transmission). Select the UDP
filter.
2: A Standard connection (for email etc.). Select “No filter”.
When you have started this connection package, your video input to the
EXPLORER 710 terminal is now automatically routed to the 256 kbps streaming
connection. All other traffic is routed to the Standard data connection.
To create a package with multiple connections
1. From the dashboard, click New connection package.
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98-140012-C Multiple data connections 66
2. Type a name for the new connection package and click Save.
3. Click Click here to create connections.
4. To add a connection to the connection package, click Add connection and select the
type of connection you want to add.
Important
The filters are applied in the order they are added. This means that if you
want to have a connection with no filter, it must be the last connection you
add to your connection package. If not, the next filters are ignored, because
“No filter” means all data passes through without filtering.
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5. Select a predefined filter for your new connection.
The predefined filters are:
• UDP: Filters traffic using UDP protocol (such as video streaming or Voice over IP).
• TCP: Filters Traffic using TCP protocol (such as web browsing)
• No filter: All data pass through. Use only for the last connection you add to your
package.
The filters are applied in the order in which they were defined. This means that if you have
a connection with no filter as the last connection, all traffic that does not match the first
filters in the list will be passed through on this last connection. For this reason we
recommend a Standard data connection for the “No filter” connection.
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The connection package now shows your first connection.
6. Click the Connections tile.
7. To add a second connection, click Add connection.
8. Select a connection type for your second connection.
9. Select a filter for the connection.
If this is the last connection in your connection package, you may select No filter, in order
to let all remaining traffic use this connection
The connection package now contains the two connection types.
Note
If you need a different filter than the ones available, you can log in as
administrator and add new filters to the list. See Traffic flow filter templates on
page 81.
Note
You may not have all connection types available if you have selected a streaming
type for your first connection, because your total bandwidth will be “filled up”.
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10. Click Save package.
The New connection package is now on the dashboard.
When traffic is detected on the LAN or WLAN interface, the filters are used to route the traffic.
E.g. if you connect your video equipment with UDP traffic to the EXPLORER 710, your video
transmission will use the connection that has UDP in the filter settings (128 Streaming in the
example above).
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To set up tracking
You can set up the EXPLORER 710 to report to a server at certain time intervals. To set up
tracking, do as follows:
1. From the Control panel
, select Track i ng.
2. To enable tracking of the EXPLORER 710, select Enable tracking.
3. At Tracking and HDR, select Share HDR connection or Disable HDR connection.
When tracking is enabled, you cannot use a full HDR or BGAN X-Stream connection, so you
must select one of these two options:
• Share HDR connection: When Tracking is enabled and a HDR connection is started,
the terminal will use part of the HDR bandwidth for tracking.
• Disable HDR connection: As long as Tracking is enabled, you cannot start a HDR
connection.
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4. Select the Report type.
• Compressed. Only latitude and longitude are reported.
• Extended. Apart from latitude and longitude, heading and altitude are also included.
• ECEF. The same information as Extended, but position and speed data are 3D (ECEF
coordinates).
5. Under Server connection, type in the following details:
• Host: The IP address of the server that the EXPLORER 710 will report to.
• Server port: Port number on the server. Default number is 7474.
• Client port: Port number on the EXPLORER 710. Default number is 7475.
• Encryption key: A supplied 128 bit key which must match on both the client and
server side.
6. Under APN, select the source of the APN.
• SIM default (recommended): The APN is taken from the SIM card.
• Network assigned: The APN is assigned from the network.
• User defined: APNs are provided from the Airtime Provider. Type in the APN next to
User defined name.
7. Type in the Report interval in hours (h) and minutes (m).
Example: If you type in 1 h 30 m, the EXPLORER 710 will send a report for every 1½
hour.
8. Click Save.
If you have disabled HDR in step 3., you can see the status of the tracking link in the status area
of the web interface. If the status area is not shown, click
to see it.
Note
You can set up whether or not you want to allow the tracking server to control these
settings. See Remote control of tracking on page 79.
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Advanced settings
First time use
The first time you access the EXPLORER 710 web interface the administrator password is
disabled, so you have access to all settings. If you want to use an administrator password, you
can enable it as described in the next section.
Administrator password
To enable the administrator password
If the administrator password is disabled and you want to protect the advanced settings with a
password, do as follows:
1. From the Control panel
, select Advanced.
2. Select Enable admin password.
3. Type in the administrator password you want to use.
4. Repeat the new password on the next line.
5. Click Save.
To disable the administrator password
If you want to disable the administrator password, do as follows:
1. From the Control panel
, select Advanced.
2. If you are not already logged in as administrator, enter the administrator password and
click Login.
3. Select Disable admin password.
All settings are now available without password protection.
To lo g i n
If the administrator password is enabled, the Advanced settings require an administrator
password. To log in as administrator, do as follows:
1. From the Control panel
, select Advanced.
If you are not logged in as administrator you are now prompted to log in.
2. Enter the Administrator password.
If you have forgotten the administrator password, you can reset the password. For details,
see To reset the administrator password on page 59. The old user name and password will
apply until you have finished the reset procedure.
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3. Click Login.
You now have access to the advanced settings of your EXPLORER 710.
To change the administrator password
To change the administrator password, do as follows:
1. Log in as administrator
2. Under Advanced, select Change admin password.
3. Type in the Old password.
4. Type in the New password and retype it on the next line.
5. Click Save.
At the next login the new password is required.
To log out as administrator
If you have not entered anything for 30 minutes under Advanced, you are logged out
automatically. To log out manually, click Logout admin in the Advanced page.
Call charges
If you know the tariff for your subscribed services, you can enter these tariffs in the web
interface and automatically calculate the estimated charges for your calls and data sessions. To
enter the call tariffs, do as follows:
1. Under Advanced, select Call Charges.
2. Select the currency from the Displayed currency drop-down list.
3. Enter the tariff for each of the services.
4. Click Save.
The entered tariffs are used for estimating the charges for calls and data sessions. For
further information, see Call log on page 49.
To restore factory settings
To restore the factory settings of the EXPLORER 710, do as follows:
1. Under Advanced, select Factory reset.
Note
Cobham SATCOM does not take responsibility for the correctness of the estimated
charges. This calculation is only a rough estimate of the charge, based on the tariff
entered by the user. Also, the Airtime Provider may have different methods of
measuring the airtime used.
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2. Click OK.
The terminal will now reboot and start up with the factory settings.
To enable or disable the use of a SIM PIN
To enable or disable the use of a PIN to access the terminal, do as follows:
1. Under Advanced, select Enable/disable SIM PIN.
2. Under Enable/Disable PIN select or clear the box next to Require PIN on startup.
• If you clear the box, you can access and use the terminal without entering a PIN
• If you select the box, you must enter a PIN on startup before you can make calls or data
sessions
3. If you selected Require PIN on startup, type in the PIN next to Current PIN.
4. Click Save.
The new PIN settings will take effect at next power on.
To change the SIM PIN
To change the PIN used to access the BGAN network, do as follows:
1. Under Advanced, select Change SIM PIN.
2. Under Change SIM PIN type in the Current PIN.
3. Type in the New PIN and retype it on the next line.
4. Click Save. The new PIN settings will take effect at next power on.
To save or load a configuration
If you need to reuse a configuration in another terminal of the same type and software
version, you can save your current configuration to a file, which can then be loaded into the
other terminal.
To save a configuration to a file
To save the current configuration of your EXPLORER 710 to a file on your computer, do as
follows:
5. In the Advanced page, click Load/save configuration.
6. Click Save configuration.
Important
All configuration will be lost and the EXPLORER 710 will return to the default
configuration.
Note
Configuration files can only be exchanged between terminals with the same software
version!
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The configuration file is saved in the EXPLORER 710.
7. Click Download configuration...
The configuration is downloaded from the EXPLORER 710 to the downloads section of
your computer.
To load a configuration from a file
To load a configuration from a file into your EXPLORER 710, do as follows:
1. In the Advanced page, click Load/save configuration.
2. Click Load configuration.
3. Browse to the configuration file and click Open...
The configuration is now loaded into your EXPLORER 710. When the configuration is loaded
successfully, the EXPLORER 710 reboots and starts up with the new configuration.
To set up user permissions
You can allow or deny users access to certain functions and make these pages read-only. This is
useful if you want to protect the system against unintended changes. Study this screen
thoroughly and decide to which areas of the system you want to give non-administrator users
access. To set up the user permissions, do as follows:
1. Under Advanced, select User permissions.
2. Under Allow users to:, select the settings you want to allow users to access.
3. Click Save.
The settings without a check mark can only be viewed but not changed by the nonadministrator user.
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Link monitoring
You can monitor the external IP connection of the EXPLORER 710 system using the link
monitoring feature. With this feature activated, the terminal will send out ping commands
(ICMP Echo Requests) to a server of your choice.
To set up link monitoring, do as follows:
1. Under Advanced, select Link monitoring.
2. Select Enable Link monitoring.
3. At Ping interval (minutes) select the Interval in minutes between the ping commands.
4. Select the Number of retries before the terminal reboots.
5. Type in the Primary and optionally the Secondary IP address.
This is the IP address of the server(s) to which the terminal will send ping commands.
6. Click Save.
When a data session is started with the Default network user group, the terminal will start
sending ping commands to the Primary IP address the number of times specified at Number of
retries. If no response is received, it will send the same number of ping commands to the
Secondary IP address, if available. If no response is received here, the terminal will reboot.
Data limits
You can set a limit for the use of data services with the EXPLORER 710 system.
Once the entered limit is reached, the connection is automatically stopped. This is recorded in
the data log. To continue using the data service you must start a new connection by clicking on
the desired connection on the Dashboard.
To set data limits, do as follows:
1. Under Advanced, select Data limits.
2. Select the type of connection you want to limit.
3. Type in the number of kilobytes (kB) or the time (number of minutes) allowed.
4. Select Enable.
5. Click Save to save the settings.
Note
The data connection must be activated before link monitoring can start. See To start
and stop data connections on page 46.
Note
Use a server that is reliable and that responds to ICMP Echo Requests.
Note
If you set a data limit for the Standard data connection, automatic activation of the
Standard data connections is disabled.
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Remote management
You can set up the terminal so that it can be controlled from a remote location.
To set up the terminal for remote management, select Advanced > Remote management
from the Control panel.
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Remote access with IP
1. From the Remote management page, select Enable access to web server and/or
Enable access to AT commands.
2. Type in the Incoming port numbers to use for the web server and for AT commands.
The default port numbers are:
•web server: 80
• AT commands: 5454
3. Under Trusted IP addresses, click Add IP address and type in the IP address of the
device you want to give access to the terminal.
4. To add more IP addresses, click Add IP address again.
After preparing the terminal and activating the connection you can access the terminal from
one of the trusted IP addresses, using the incoming port defined in the Incoming port field.
• For information on how to prepare the terminal for remote activation of a data
connection, see the next section Remote access with SMS.
• For information on how to access the terminal, see To access the terminal from a
remote location on page 30.
If Static IP is included in your airtime subscription, we recommend using this static public IP
address for the terminal in order to provide easy access to the terminal. To use the static IP
address, it must be included in your airtime subscription and you must set the APN source to
SIM default. For details, see User group settings (LAN and WLAN) on page 53.
Remote access with SMS
1. From the Remote management page, select whether you want to Enable remote
activation of data sessions.
2. Select whether you want an SMS confirmation for your data activation SMS.
3. Select Enable access to AT commands, if you want to enable the EXPLORER 710 to
receive AT commands via SMS for remote management.
Note
The port number must be available at your service provider.
Note
To be able to access the terminal you must have an active data connection.
Note
The terminal must be logged on to the satellite services to receive and accept an SMS.
If the SMS is considered too old or sent before the terminal has been switched on and
has logged on, the SMS will be ignored.
Important
If you want to receive an SMS with the IP address of the terminal after
sending an activation SMS, you must select Send SMS confirmation.
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4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are
allowed. The password is mandatory and must match the password in the SMS. See To
activate a data connection with an SMS on page 31.
5. Enter at least one trusted mobile number from which the terminal accepts an SMS. If no
numbers are entered the feature is disabled automatically. Use the wild card * to accept a
range of trusted numbers.
6. To add more phone numbers, click Add phone number again.
7. Click Save.
For information on how to send an activation SMS, see To activate a data connection with an
SMS on page 31.
Remote control of tracking
When you are using the tracking function of the EXPLORER 710, you can set up the terminal so
that the tracking server can access the EXPLORER 710 e.g. to start or stop tracking or to change
reporting intervals.
To allow the tracking server to control the tracking settings, do as follows:
1. Under Advanced, select Trackin g settings.
2. Select Allow remote control of tracking.
3. Click Save.
The EXPLORER terminal will now accept commands from the specified tracking server, for
example to change reporting intervals or start/stop reporting.
To clear the logs
To clear the logs of the terminal, do as follows:
1. Under Advanced, click Clear logs.
2. Click OK.
This will clear the call log and the data log.
To reset the total counters
To reset the counters for the time connected, do as follows:
1. Under Advanced, click Reset total counters.
2. Click OK.This will reset the counters under Control panel > Log > Total counters.
Mobile number with wild card Mobile numbers accepted
00453955880* 004539558800 to 004539558809
0045395588* 004539558800 to 004539558899
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To configure data connection types and filters
If the default connection types and filters do not meet your requirements, you can build new
templates for the connection types and/or traffic flow filters to match your needs.
Connection templates
To access the connection templates, do as follows:
1. Under Advanced, select Temp la te s.
2. Select Connections.
3. To delete a connection type, click in the right side of the connection type.
4. To add a new connection type, click Add template and proceed with the next steps.
5. Select an existing Connection template as a basis for your new template.
6. Type in a suitable Name for the connection type.
7. Select the Traffic class.
• Standard is a shared, best-effort connection, used e.g. for email or Internet browsing.
• Streaming is an exclusive, high-priority connection with a guaranteed bit rate.
8. Select the following bit rates:
• Max. bit rate upload is the maximum upload bit rate allowed for this connection type.
• Max. bit rate download is the maximum download bit rate allowed for this
connection type.
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• Guaranteed bit rate upload is the guaranteed upload bit rate needed for this
connection type.
• Guaranteed bit rate download is the guaranteed download bit rate needed for this
connection type.
9. In the Transfer delay field, type in the delay in ms. This is the delay from the time data is
received in the terminal until it arrives at the receiving end. You can enter one of the
following values:
• 500 ms (error correction is disabled)
• 4000 ms (error correction is applied)
• 0 ms (error correction determined by network)
10. Click Save.
The new template will now be available for selection when you build your connection
packages.
Traffic flow filter templates
The traffic flow filters are used to filter the data traffic, so you can use different connection
types for different types of traffic. There are two predefined filters, UDP and TCP.
• UDP is used for traffic using UDP protocol (such as video streaming or Voice over IP)
• TCP is used for traffic using TCP protocol (such as web browsing).
You can also select No filter. This option is only suitable for the last connection you add to a
connection package, because the filters are applied in the order they are added to the
connection package. See Multiple data connections on page 65.
If the predefined filters do not meet your requirements, you can create additional filter
templates. Do as follows:
1. Under Advanced, select Temp la te s.
2. Select Traffic flow filters.
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3. To delete a traffic flow filter, click in the right side of the filter tile.
4. To add a new traffic flow filter, click Add template and proceed with the next steps.
5. Type in a suitable name for the filter.
6. Select the item(s) you want to use for filtering and enter the details for the item(s). You can
select one or more of the following items:
• Use global IP filter.
Traffic to and from the IP address or network (subnet mask) entered here is
automatically routed to the connection type associated with this traffic flow filter.
• Use protocol number filter.
This is the type of protocol that is used for the data traffic. E.g. if this is set to 17 (UDP),
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the filter will automatically route UDP data traffic to the connection type associated
with this traffic flow filter.
• Use local port filter.
This is a range of local port numbers on the terminal. The filter will route traffic to and
from any of these port numbers to the connection type associated with this traffic flow
filter.
• Use global port filter.
This is a range of global port numbers on the terminal. The filter will route traffic to and
from any of these port numbers to the connection type associated with this traffic flow
filter.
•Use type of service filter.
Type of Service (TOS) is used to define the Quality of Service. Set this value to a number
between 0 and 255.The filter will route traffic with this Quality of Service to the
connection type associated with this traffic flow filter.
• Use IPsec SPI filter.
IP security. The filter will route traffic using the Security Parameter Index (SPI) stated
here to the connection type associated with this traffic flow filter.
7. Click Save.
The new filter will now be available for selection when you add new connections to a
connection package.
Example: You want a connection package, which allows you to use uninterrupted Voice over
IP while having a Standard data connection for web browsing etc.
1. Create a filter template with
• Protocol=UDP (Use protocol number filter)
• Type of Service = 0xb8 and tosmask = 255 (Use type of service filter)
The UDP protocol is suitable for UDP voice streaming and the TOS value 0xb8 is used by
some linksys Voice over IP adapters.
2. Create a connection package as described in Multiple data connections on page 65.
3. Add a Standard connection with No filter.
4. Add an additional connection, e.g. 32 kbps Streaming with the new filter you created in
step 1..
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Chapter 5
Maintenance and troubleshooting
5
To ge t su ppo rt
Contact information
Should your Cobham SATCOM product fail, please contact your dealer or installer, or the
nearest Cobham SATCOM partner. You will find the partner details on
www.cobham.com/satcom where you also find the Cobham SATCOM Self Service Center web-
portal, which may help you solve the problem.
Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user
training, technical support, arranging on-site repair or sending the product for repair.
Your dealer, installer or Cobham SATCOM partner will also take care of any warranty issue.
To repack for shipment
Should you need to send the product for repair, please read the below information before
packing the product.
The shipping carton has been carefully designed to protect the EXPLORER 710 and its
accessories during shipment. This carton and its associated packing material should be used
when repacking for shipment. Attach a tag indicating the type of service required, return
address, part number and full serial number. Mark the carton FRAGILE to ensure careful
handling.
If the original shipping carton is not available, the following general instructions should be used
for repacking with commercially available material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of
service required, return address, part number and full serial number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of shock-absorbing
material between all surfaces of the equipment and the sides of the container.
4. Seal the shipping container securely.
5. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.
Note
Correct shipment is the customer’s own responsibility.
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Software update
To update software using the web interface
For information on how to update software using the web interface, see To update software
on page 58.
To update software with USB
If the web interface is not available, you may also use the USB interface to update the software
from a USB memory stick.
To prepare the USB stick
Do as follows:
1. Download the EXPLORER 710 software image from the Cobham SATCOM support server
to your computer.
2. Insert the USB memory stick into your computer and copy the EXPLORER 710 software
image file to the drive.
3. Rename the file name to "tt3720b.tiif".
4. Remove the USB memory stick from the computer.
To upload the software to the EXPLORER 710
1. On the EXPLORER 710, check in the display that the USB interface is enabled.
2. Insert the USB memory stick with the new software into the EXPLORER 710 USB
connector on the front.
The EXPLORER 710 reads the software image from the USB memory stick and starts the
software update process. The Status LED flashes blue to indicate that the software update
process is ongoing. When the software update is completed, the EXPLORER 710 reboots.
3. Wait for the status LED to become green to indicate the software update process is
completed.
4. Remove the USB memory stick.
5. Power-cycle the EXPLORER 710.
Important
Connect DC power to the terminal before starting the software update.
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Recovery software update
If the EXPLORER 710 becomes inoperative, a recovery software update may bring it back into
an operational state.
To make a recovery software update, do as follows:
1. Prepare the USB stick as described in To prepare the USB stick on page 85.
2. In the display keypad, hold down the "<" and ">" keys while powering on the EXPLORER 710.
The EXPLORER 710 powers up and the display shows: SAFE MODE.
3. Insert the USB memory stick with the new software into the EXPLORER 710 USB
connector on the front.
The EXPLORER 710 reads the software image from the USB memory stick and starts the
software update process. The EXPLORER 710 reboots and when it is powered up the Status
LED flashes blue to indicate that the software update process is ongoing.
4. Wait for the status LED to become steady green to indicate the software update process is
completed.
5. Remove the USB memory stick.
Important
The recovery software update will reset your EXPLORER 710 configuration to
factory default!
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Maintenance
Normal use of the battery
It is recommended not to partially charge/discharge the battery several times in a row. Partial
charging/discharging affects the accuracy of the capacity measurement.
Never leave the battery fully discharged for a longer period of time. If the battery is not to be
used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and
remove it from the EXPLORER 710. If the Battery is stored for more than a month, see Storage
at the end of this section.
To recharge batteries
One battery inserted
To recharge the battery, connect external power to the DC input of the EXPLORER 710 while
the battery is inserted. For details on how to apply external power, see DC input on page 14.
Two batteries connected
You may connect an extra, external EXPLORER 710 battery for extra capacity. When external
power is applied to the EXPLORER 710, both batteries are charged as follows:
One battery is charged to 80%. Then the other battery is charged to 80%, and finally they are
both charged the last bit up to 100%. This way both batteries are charged in the shortest
possible time.
The display and the web interface of the EXPLORER 710 show battery status such as which
battery is currently charging and the battery level.
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To connect an extra, external EXPLORER 710 battery
If you are not close to a power source, you may want to use an extra EXPLORER 710 battery as
backup. Do as follows:
1. Acquire an extra EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable
(part number 403720B-010).
2. Connect the dedicated cable between the external
EXPLORER 710 battery and the Ext. Battery
connector on the EXPLORER 710.
The EXPLORER 710 continues normal operation on
the inserted battery until it runs out of power.
3. When the inserted battery runs out of power, the EXPLORER 710 switches to the external
battery and continues normal operation.
4. If you have a third charged battery ready, you can now take out the inserted battery and
replace it with the new one, without interrupting the operation of the EXPLORER 710.
Accurate display of the battery capacity
To ensure accurate display of the battery capacity, it is recommended to run a “learning cycle”
for every 100 recharge/discharge and at first time use. The learning cycle must be performed
at 20°C-30°C.
A learning cycle is performed as follows:
1. Fully charge the battery.
2. Remove external power and fully discharge the battery:
Use the EXPLORER 710 and/or leave it on until it turns off automatically. This way the
EXPLORER 710 “learns” the complete capacity of the battery. Note that it may take several
hours to discharge the battery if it is not in use.
3. Recharge the battery.
Important
Before removing the empty battery, click/select the battery symbol in the
web interface or the display and make sure that the EXPLORER 710 is
actually running on the external battery.
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