COBHAM EXPLORER 510 User Manual

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EXPLORER 510

User manual

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Document number: 98-143082-D

Release date: 4 September 2017

Disclaimer

Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from www.cobham.com/satcom, Cobham SYNC Partner Portal, or from the distributor. Thrane & Thrane A/S is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source. In the event of any discrepancies, the English version shall be the governing text.

Thrane & Thrane A/S is trading as Cobham SATCOM.

Manufacturer address

Thrane & Thrane A/S, Lundtoftegaardsvej 93 D, DK-2800, Kgs. Lyngby, Denmark

Trademark acknowledgements

• Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.

• Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.

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Safety summary 1

The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these requirements.

Do not operate in an explosive atmosphere

Do not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.

Keep away from live circuits

Operating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.

Do not service alone

Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.

Do not substitute parts or modify equipment

Because of the danger of introducing additional hazards, do not substitute parts or perform any unauthorized modification to the equipment.

Keep away from antenna front

This device emits radio frequency energy when switched on. To avoid injury, keep a minimum safety distance of 60 cm from the antenna front when the EXPLORER 510 is on.

Garder à l'écart de l'avant de l'antenne

Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la santé, une distance minimale de 60 cm est nécessaire entre l'utilisateur et l'avant de l'EXPLORER 510.

Only use approved batteries from Cobham SATCOM

Use of non approved batteries may result in explosion, fire, electrical shock or injury.

Observe marked areas

Under extreme heat conditions do not touch areas of the EXPLORER 510 that are marked with this symbol, as it may result in injury.

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Antenna safety instructions

Antenna safety instructions 2

Use only manufacturer supplied antennas. Antenna minimum safe distance: 0.6 m

Antenna gain

Directional, with maximum gain of 11 dBi (with reference to isotropic).

The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.

Antenna mounting

The antenna supplied by the manufacturer must be located such that during radio transmission, no person or persons can come closer than the above indicated minimum safe distance to the front face of the antenna, i.e. 0.6 m.

L'antenne fournie par le fabricant doit être placée de telle sorte que, durant les transmissions radio, personne ni aucun groupe de personnes ne puisse s'approcher à une distance inférieur à la distance de sécurité minimal indiquée ci-dessus, c.-à-d., 0.6 m.

To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum safe distance shown above, and in accordance with the requirements of the antenna manufacturer or supplier.

Radiation warning

You, as the qualified end-user of this radio device, must control the exposure conditions of bystanders to ensure the minimum separation distance (above) is maintained between the antenna and nearby persons, for satisfying RF Exposure compliance. The operation of this transmitter must satisfy the requirements of General Population/ Uncontrolled Environment. Only use the terminal when persons are at least the minimum distance from the front face of the antenna.

WARNING! Maintain a separation distance of at least 0.6 m from the front face of the antenna to a person.

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About this manual

About this manual 3

Intended readers

This manual is a user manual for the EXPLORER 510. The manual is intended for anyone who is using or intends to use the EXPLORER 510. No specific skills are required to operate the EXPLORER 510. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 510 according to the guidelines in this manual.

Introduction to EXPLORER 510

General description

The EXPLORER 510 is a very small EXPLORER BGAN terminal and is the ideal combination of performance and portability. It provides simultaneous high quality voice and broadband access at speeds up to 464 kbps.

The durable magnesium casing and a dust and water resistant design makes the EXPLORER 510 the perfect choice when working off the beaten track but still dependent on a reliable connection.

Your equipment connects to the EXPLORER 510 with wireless LAN (WLAN).

WLAN is the primary connection between your equipment and the EXPLORER 510. However, a USB interface is also available, with possible connection of LAN using a USB to LAN Converter Cable (included).

The EXPLORER 510 provides access to up to 464 kbps Standard data and 32, 64 and 128 kbps Streaming data and may be used for:

• Broadcasting

• Internet browsing

•E-mail

• Phone services (using WLAN or LAN with Voice over IP)

•File transfers

• Video conference and Streaming

• VPN (Virtual Private Network) access to corporate servers

The EXPLORER 510 can withstand severe environmental conditions such as humidity, dust, extreme weather and changing temperatures. It is small in size and fits easily into a backpack or similar.

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Chapter 1: Introduction to EXPLORER 510

Features and interfaces of the EXPLORER 510

Features

 Full duplex, single or multi-user, standard data up to 464 kbps

 Support for streaming data at 32, 64 and 128 kbps

 Standard WLAN and USB Host interface

 LAN connection using USB to LAN Converter Cable

 Support for EXPLORER Cellular Modem for connection to cellular network

 Built-in battery

 Built-in DHCP/NAT wireless router

 Solar panel direct interface

 10-32 VDC input

 100-240 VAC power adapter

 IP66 protection

 Support for GPS, GLONASS and BeiDou navigation systems

 Support for the EXPLORER Connect app, which makes it easy to use your smart device to

make calls over BGAN, and to set up the EXPLORER 510.

 Built-in web interface allowing you to manage your calls and customize the terminal to your

specific needs, using a smartphone, computer or tablet.

 Point-to-Point Protocol over Ethernet (PPPoE)

 Built-in PBX and SIP server managing voice communication

 Multilingual user interface (English, French, German, Russian, Spanish, Chinese, Japanese)

 CE, FCC, GMPCS and IC certified

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Your EXPLORER 510 terminal

Antenna for BGAN, GNSS and Wireless LAN

USB connector

SIM card

Status LEDs

DC input connector

EXPLORER 510 overview

The EXPLORER 510 is a compact unit comprising transceiver and antenna in one unit.

Chapter 1: Introduction to EXPLORER 510

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User interfaces

The web interface is a built-in web interface for easy configuration and daily use. The web interface is accessed from a computer, smartphone or tablet connected to the EXPLORER 510, using an Internet browser. No installation of software is needed. For further information on the web interface, see The web interface on page 32.

A smartphone app, EXPLORER Connect, is also available for iPhone and for Android phones. The app includes a Satellite phone function that enables you to make calls to and from your smartphone over the satellite network using the EXPLORER 510 terminal. It also includes the complete feature set from the built-in web interface of the terminal, allowing you to set up and use the terminal with your smartphone.

With AT commands you can configure and control the EXPLORER 510 from a computer using a Telnet session. For further details see To access the terminal using AT commands on page 23.

With SMS commands you can configure and control the EXPLORER 510 remotely. For details, see Remote access with SMS on page 23.

Chapter 1: Introduction to EXPLORER 510

Antenna

The light-colored part of the EXPLORER 510 is the antenna part comprising:

• GNSS (Global Navigation Satellite System) antenna supporting GPS, GLONASS and BeiDou.

• BGAN antenna.

• Wireless LAN antenna.

Battery

The EXPLORER 510 comes with a built-in rechargeable battery. The battery is automatically recharged when power is applied to the EXPLORER 510. The Status indicator shows that the battery is charging. See Light indicators on page 88.

Time between recharging depends on the use. The web interface shows estimated time left for the battery. Recharge the battery regularly.

SIM card

The EXPLORER 510 requires a SIM card to go online. Without a SIM card you can still configure the terminal and you may be able to make emergency calls if the network allows it, but you cannot make normal calls nor access the internet.

SIM lock: The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier.

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Chapter 2

To get started

This chapter describes:

• To unpack and assemble the EXPLORER 510

• To switch the EXPLORER 510 on or off

• To connect your WLAN-enabled device

• To connect to LAN

• To access the web interface

• To access the external network

• To start and stop data connections

• To make phone calls over BGAN

• External power

To unpack and assemble the EXPLORER 510

Initial inspection

Inspect the shipping carton immediately upon receipt for evidence of damage during transport. If the shipping carton is severely damaged or water stained, request that the carrier's agent be present when opening the carton. Save the carton packing material for future use.

WARNING! To avoid electric shock, do not apply power to the system if there is any sign of shipping damage to any part of the front or rear panel or the outer cover. Read the safety summary at the front of this manual before installing or operating the system.

After unpacking the system, inspect it thoroughly for hidden damage and loose components or fittings. If the contents are incomplete, if there is mechanical damage or defect, or if the system does not work properly, notify your dealer.

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What’s in the delivery

The following items are included in the delivery:

•EXPLORER510 terminal

•AC/DC adapter

•USB to LAN Converter Cable

• EXPLORER softbag

•Getting started booklet

The EXPLORER Connect app

If you want to use your smartphone with the EXPLORER 510, install the EXPLORER Connect app, which is available for iPhone at the Apple Store and for Android phones at Google Play. The EXPLORER Connect app provides the following options:

Tile Function

Chapter 2: To get started

Satellite Phone Use your phone as a satellite phone when connected to the

EXPLORER 510. For details, see To connect your smartphone for

making calls on page 15.

Terminal Access Start and stop data connections and

access all settings of the EXPLORER 510. See Configuration on page 30.

Pointing Activate the pointing process for the EXPLORER 510 towards the

BGAN satellite. For details, see To point the antenna on page 11.

Dashboard See terminal and connection status. For details, see Status of the

EXPLORER 510 on page 29.

To check the version of the EXPLORER Connect app

Check the version of your EXPLORER Connect app as follows (minimum IOS app ver 1.1/ Android app ver 1.9):

IOS:

1. On your iPhone or iPad select Settings (iPhone settings, not settings in EXPLORER Connect app).

2. Scroll down to EXPL connect.

3. Select EXPL connect. The version is shown.

Android:

1. In the EXPLORER Connect app, from the main menu, select right corner.

2. Scroll down to Version.

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 (Settings) in the bottom

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To insert the SIM card

Note

The SIM card is provided by your Airtime Provider. Insert the SIM card as follows:

1. Loosen the two screws holding the SIM cover.

2. Lift the cover.

3. Insert the SIM card in the SIM slot with the chip side facing down.

4. Press gently until it clicks.

5. Close the cover and tighten the two screws gently.

To r em ove the SIM card

Chapter 2: To get started

When the SIM card is removed you cannot make calls or data sessions, but you can still use the built-in web interface to set up the terminal.

To remove the SIM card, do as follows:

1. Loosen the two screws holding the SIM cover.

2. Lift the cover.

3. Push the SIM card gently and let it pop out.

4. Remove the SIM card.

5. Close the cover and tighten the two screws gently.

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To switch the EXPLORER 510 on or off

Note

Power button

Status indicator

Note

Do as follows:

1. Push and hold the power button until the Status indicator lights up. This may take some seconds.

2. When the Status indicator flashes slowly or is constant green, the terminal is ready for use.

At this point you may hear a sound from the EXPLORER 510, indicating that it is ready to be pointed towards the satellite (see To access the external network on page 10). If you do not want to point the antenna now, just push the power button briefly to accept the current signal strength.

Chapter 2: To get started

3. To switch off, hold the power button until the Status indicator flashes yellow. This may take some seconds.

To recharge the battery of the EXPLORER 510, connect external power to the DC input, see

External power on page 17.

To connect your WLAN-enabled device

Do as follows:

1. Check that the WLAN LED is on (green or yellow), meaning that WLAN is ready in your EXPLORER 510.

2. Place your WLAN-enabled device (computer, tablet or smartphone) close to the EXPLORER 510, but not in front of the BGAN antenna.

3. On your device, search for available WLAN networks.

4. Select the EXPLORER 510 WLAN access point when it appears in your list of available wireless networks. The default name is EXPLORER510.

You may have to enter a password. By default the password is the serial numbera of your EXPLORER 510 and the encoding type is WPA2.

a. You find the serial number on the label on the EXPLORER 510

Your device is now connected to the EXPLORER 510. In the web interface, the WLAN icon shows the number of devices connected to the EXPLORER 510 via WLAN. Example:

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For information on how to configure the WLAN interface in the EXPLORER 510, see WLAN

Note

interface setup on page 44.

For information on how to set up the LAN network, see Terminal settings on page 53.

To connect to LAN

The EXPLORER 510 does not have a LAN connector, but you can use the USB to LAN Converter Cable supplied with your EXPLORER 510 to connect your computer.

The USB charge current must be set to 1.0 A. This is the default setting. See USB

interface setup on page 45.

Do as follows:

1. Connect the USB to LAN Converter Cable to the USB interface.

2. Connect your LAN cable between the USB to LAN Converter Cable and your computer.

Your computer should now be connected to the EXPLORER 510 and you should be able to access the web interface as described in the next section.

Chapter 2: To get started

To access the web interface

If you are not using the EXPLORER Connect app, you can use the built-in web interface for configuration and operation of the EXPLORER 510. To access the web interface, do as follows:

1. Start up the terminal. For details, see To switch the EXPLORER 510 on or off on page 8.

2. Connect your computer or smartphone to the terminal, e.g. using WLAN as described n the previous section.

3. Open your browser and enter the IP address of the terminal in the address bar. The default IP address of the terminal is 192.168.0.1

If the terminal is in pointing mode or waiting for a PIN, the web interface will start up on the relevant page. Otherwise it will start up on the dashboard. For more information on the web interface, see The web interface on page 32.

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To access the external network

Note

BGAN or cellular network

The EXPLORER 510 is a BGAN terminal. However, you have the option of connecting an EXPLORER Cellular Modem to the USB interface of the EXPLORER 510, making it possible to use the cellular network when it is available. See Optional: To set up cellular network for data on page 76.

If you are going to use the BGAN network, you must first point the antenna in the direction of the satellite and find the best possible signal strength. See the next sections for details.

To point the antenna (BGAN)

You can choose to cancel pointing from the pointing page in the EXPLORER Connect app or the web interface. In this case you cannot communicate on the BGAN network, but you can access all terminal settings.

Chapter 2: To get started

Before pointing

Before pointing the antenna you can use the coverage map below to find your approximate location in relation to the satellites.

The Inmarsat BGAN services are based on the BGAN I4 geostationary satellites and the Alphasat satellite, all positioned above the equator, at the centre of each “footprint”.

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To point the antenna

To obtain optimum bandwidth and operating time on the BGAN network, adjust the position of the EXPLORER 510 with great precision.

Do as follows:

1. Find the approximate direction of the satellite. See Before pointing on page 10 for a map with the location of the satellites.

2. If the EXPLORER 510 is not already in pointing mode, start the EXPLORER Connect app and select Pointing, or access the web interface as described in To access the web

interface on page 9 and select

 (Control panel) > Point now.

Alternatively you can switch the EXPLORER 510 off and on again.

3. Use the pointing sound and/or the Pointing page to find the highest possible signal strength, while slowly rotating and tilting the EXPLORER 510 in the direction of the satellite.

Chapter 2: To get started

4. Push the power button briefly to accept when you have obtained the highest possible signal strength (or, if you are using the web interface, click Accept).

The EXPLORER 510 now starts to establish a connection to the BGAN network.

CAUTION! After accepting the signal strength, keep the minimum safety distance of 0.6 m from the antenna front face. The antenna may radiate microwave power as soon as the signal strength is accepted.

Audio assisted pointing

You can set up whether or not you want a sound to indicate the signal level during pointing (Audio assisted pointing). The sound pattern is as follows:

• Poor signal strength: • • • •

• Good signal strength: •••••••••••••••••••

• Optimum signal strength: (continuous sound instead of single “beeps”)

For details on how to enable or disable the pointing sound, see To enable or disable the

pointing sound on page 57.

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To repoint the antenna

Note

You may need to point the antenna again later, e.g. if the terminal has been moved or the signal is blocked.

To start the pointing process again, do as follows:

1. From the EXPLORER Connect app, select Pointing.

2. Go through the pointing process as described in the previous section To point the antenna

(BGAN) on page 10.

The registration procedure (BGAN)

If you have connected a computer and accessed the web interface, you can see the progress in the status field as follows:

• Searching: The EXPLORER 510 searches for the network operator. Note that the search procedure can be very short, so you may not see this text.

Chapter 2: To get started

• Registering: The EXPLORER 510 is registering itself on the network. If the position has not yet been acquired at this point, the status field may show No position.

• Ready (or other status information): Ready means the EXPLORER 510 is registered on the network and is ready to go online. If there is any other status information to show, e.g. if a call or data session is active or there is a warning, the status field will show that instead.

To be able to make a data connection you must first activate the connection. See To

start and stop data connections on page 13.

Do you need a PIN?

You may need a SIM PIN for your terminal to access the network. If you are asked for a PIN and you select Cancel, you cannot communicate on the network, but you can access all settings.

To be able to enter a SIM PIN you must enter the Terminal Access page in the EXPLORER Connect app or access the built-in web interface. For details, see To enter the SIM PIN in the

web interface on page 36.

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To start and stop data connections

Note

By default, you must activate your data connection from the EXPLORER Connect app or from the web interface before you can access the Internet. However, you can enable automatic activation of a data connection. See Internet and LAN connection modes on page 55.

To start and stop data connections on your EXPLORER 510, do as follows:

1. On your smartphone, start the EXPLORER Connect app and select Terminal access, or on the connected device, open your browser and type the IP address of the terminal (default IP address: 192.168.0.1) in the address bar to access the web interface.

2. Locate the connection package you want to start.

The icons for starting  and stopping  connections are only active if the

terminal is ready and registered on the network. Otherwise you cannot start data connections.

Chapter 2: To get started

3. Click

4. Click

If there is an error with the connection, the connection tile shows an exclamation mark an error message. You can see details in the data log, see Data log on page 42.

When a connection is active, the icon changes to shows:

• IP address: The IP address that has been assigned by the service provider to this session.

• Transferred data: For Standard data, the tile shows the total amount of transmitted and

• Connection duration: For Streaming data, the tile shows the total time the connection has

• Bit rate: For Streaming connections, the tile shows the fixed bit rate for the connection.

 to start the connection.

Once a Streaming connection is started, the connection will run until you stop it. You will be charged for the time you are connected.

 to stop the connection.

 and

 and the tile for the active connection

received data since the connection was established.

been active.

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Default data connection types

By default, the following connections are available:

Name Type of connection

Standard data Several users can share the data connection. This type

Chapter 2: To get started

of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet/intranet access.

The user pays for the amount of data sent and received.

Streaming data

The following Streaming classes are available:

32, 64 or 128 kbps Streaming

You can use these connections as they are or build your own connection packages. For set up of the connection packages, see the section To set up your data connection packages on page 58.

An exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP.

The user pays for the duration of the connection.

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To make phone calls over BGAN

Note

To connect a phone

Your smartphone or IP handset can be set up to make and receive calls over the BGAN network, using the terminal’s phone number.

Make sure your phone has an integrated SIP client. Cobham SATCOM offers the EXPLORER Connect app with a built-in SIP client that is ready to use with the EXPLORER 510. You can also find other SIP applications on the Internet.

To connect your smartphone for making calls

To use your phone to make calls through the EXPLORER 510 using WLAN, do as follows:

1. Start up the EXPLORER 510 terminal.

2. Connect your smartphone to the wireless access point of the EXPLORER 510.

See To connect your WLAN-enabled device on page 8.

Chapter 2: To get started

3. Start the EXPLORER Connect app and select Satellite Phone (or start another SIP application). If it is the first time you use the EXPLORER Connect app, you must select Register when prompted.

If you are using the EXPLORER Connect app for the first time, make sure that Enable Reception of Incoming Calls is selected in the settings page of the EXPLORER Connect app. This is to prevent your smartphone from closing the WLAN connection when not in use. This is necessary in order to be able to receive calls on your smartphone.

You should now be ready to make and receive calls over BGAN. For details on initial setup of your smartphone and the EXPLORER 510, see First time SIP setup on page 16.

• The documentation for your handset

• First time SIP setup on page 16

• To manage smartphones (IP handsets) on page 49

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First time SIP setup

Note

If you do not have the EXPLORER Connect app and it is the first time you connect your phone to the EXPLORER 510 for making calls, you must first set up the SIP server details in your phone. For information how, see the user documentation for your phone and for the SIP application. You may be asked to enter some of the following details:

• SIP server address and port: Default address: 192.168.0.1, Port: 5060

• User name: Local number in EXPLORER 510 (0501 to 0516)

• Password: Default same as user name

• Codec priority: Highest priority codec type: G.711

The user name and password must match the IP handset settings in the EXPLORER 510. See To manage smartphones (IP handsets) on page 49.

To m ak e a ca ll

If you are using the EXPLORER Connect app, first start the app from your smartphone and select Satellite phone.

Chapter 2: To get started

To make a call, dial

00 <country code> <phone number> followed by off-hook key.

Example: To call Cobham SATCOM in Denmark (+45 39558800),

dial 00 45 39558800

Contacts: With the EXPLORER Connect app you can also make calls from the Contacts list. Tap

the contacts icon in the bottom right corner on the Satellite Phone page and select the contact you want to call. Note that these are the contacts you have on your phone, not in the EXPLORER 510.

If there was an error establishing the connection, the web interface of the EXPLORER 510 shows an error message.

For details about phone calls with the EXPLORER 510, see Phone calls on page 27.

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External power

DC input

When you connect external power to the DC input, the battery is charged while maintaining normal operation.

Refer to Power input on page 96 for specifications and pin-out for the DC Power input.

To power the terminal or to charge the battery, connect one of the following external power sources to the DC input:

•10-32 VDC

• The supplied AC/DC adapter connected to 100240 V Mains

• A solar panel (min. 65 W, 10-32 VDC)

Automatic power up

Chapter 2: To get started

The default behavior of the EXPLORER 510 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 510 is only powered if the Power button is pressed.

For further information on power up mode, see Power-up mode with external power on page 54.

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Semi-fixed installation

Note

You can mount the EXPLORER 510 on a standard camera tripod. For this purpose, the EXPLORER 510 has a 1/4 - 20 UNC thread that should fit most standard camera tripods.

Do as follows:

Chapter 2: To get started

1. Mount the EXPLORER 510 on a tripod using a 1/4 - 20 UNC bolt or thumb screw.

The bolt or thumb screw must penetrate maximum 7 mm into the thread in the EXPLORER 510.

2. Start up the EXPLORER 510 and point the antenna as described in To point the antenna

(BGAN) on page 10.

3. When you have accepted the signal strength, fasten the EXPLORER 510 in the pointed position.

Once the EXPLORER 510 is pointed, you can set it up to automatically register on the BGAN network at power-up. This way you can avoid going through the pointing procedure every time you start up. See Pointing at start-up on page 54.

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Chapter 3

Operation

This chapter describes daily use and basic setup. For information on configuration, see

Configuration on page 30.

This chapter describes:

• BGAN or cellular network

• Connection to the EXPLORER 510

• Data connection

• To access the terminal from a remote location (BGAN only)

• Phone calls

• Alerts

• Status of the EXPLORER 510

• Tracking and location reporting

• To charge your smartphone

BGAN or cellular network

Connection to the EXPLORER 510

WLAN is the primary interface on the EXPLORER 510 for connecting computers, smartphones

or tablets: For information on how to connect, see To connect your WLAN-enabled device on page 8.

If you need to connect your device with a LAN cable, you can use the USB to LAN Converter Cable delivered with the EXPLORER 510 and connect that to the USB interface of the EXPLORER 510.

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Data connection

Router function

The terminal has a router function which routes traffic between the local network connected to the terminal and the BGAN network connection.

The router contains NAT (Network Address Translation) which allows sharing of a public IP address between a number of local network users.

Standard or Streaming data

The BGAN network supports different classes of data connection to the Internet. The main classes are Standard data and Streaming data.

•Using a Standard data connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access.

The user pays for the amount of data sent and received.

Chapter 3: Operation

•Using a Streaming data connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).

To start and stop data connections (BGAN)

To start and stop data connections on your EXPLORER 510, do as follows:

2. Click

Cellular connection: If you are using the optional cellular connection with the EXPLORER Cellular Modem, the data connection is started automatically when the cellular connection is established. For details, see Optional: To set up cellular network for data on page 76.

 on the connection you want to start. For details, see To control data connections

from web interface (BGAN) on page 37.

98-143082-D Data connection 20

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PPPoE (Point-to-Point Protocol over Ethernet)

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Overview

You can establish a PPPoE connection to the BGAN network using the EXPLORER 510 system. Use PPPoE if you want to control your connection independently of the web interface.

Possible applications are:

• Connecting a router

• Connecting broadcast equipment, optionally through a PC

• Establishing a Picocell for the use of cell phones

The following drawing shows connections managed through PPPoE and web interface respectively.

Chapter 3: Operation

98-143082-D Data connection 21

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To configure the connected equipment for PPPoE

How to configure your equipment depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal:

• User name and password. The user name and password can be left blank (or insert user name: void and password:

void). Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider. To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription.

Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information.

• For setups that have a check box for “Enable LCP extensions”, deselect this.

No further configuration is needed to make a Standard IP data connection to the Internet.

See the table below for information on how to configure specific services for your PPPoE connection.

Chapter 3: Operation

If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal.

Text to type in the Service Name field

(Blank) Initiates a Primary Standard Data connection (default)

XBB:BACKGROUND Initiates a Primary Standard Data connection (same as blank)

XBB:STREAM32K Initiates a Primary Streaming 32 kbps connection

XBB:STREAM64K Initiates a Primary Streaming 64 kbps connection

XBB:STREAM128K Initiates a Primary Streaming 128 kbps connection

XBB:<AT String> This allows the PPPoE clients to enter a full AT context

Function

activation string.

Examples:

XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”

XBB:AT+CGEQREQ=1,1,64,64,64,64

98-143082-D Data connection 22

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To access the terminal using AT commands

Note

1. Connect your computer to the EXPLORER 510 terminal. You may connect directly to the terminal or use a remote connection as described in the next sections.

2. On the connected computer, start a Telnet session.

3. Select TCP/IP and type in the IP address and port number.

•For local connection, use the local IP address of the EXPLORER 510 (default

192.168.0.1) and port number 5454.

•For remote connection, use the external IP address of the terminal (step 4. in the

section To get remote access from a trusted IP address (preconfigured) on page 25). The port number for AT commands is normally 5454 but is defined in the Remote management page under AT commands (see Prepare the terminal for remote

management on page 72).

You can also use SMS to obtain a remote connection, see the next sections.

Appendix 3: Operation

4. When the connection is established, type in your AT commands.

To access the terminal from a remote location (BGAN only)

Remote access with SMS

You can perform a number of actions and some configuration on the EXPLORER 510 using SMS commands.

The SMS commands require a BGAN connection. They cannot use a cellular connection.

1. Prepare the terminal for SMS commands as described in Prepare the terminal for remote

access with SMS on page 74.

2. Send an SMS from a trusted phone number to the mobile number of the terminal. The text in the SMS must start with the SMS command and follow the syntax for the SMS commands. Note that the remote SMS password (default: remote) must be included with every command.

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Appendix 3: Operation

Note

The following SMS commands are supported.

For an explanation of syntax and parameters, see SMS remote commands on page 103.

SMS command Function

ACTIVATE Activates BGAN data connections for the device(s) connected to the

EXPLORER 510.

DEACTIVATE Deactivates some or all the BGAN data connections for devices

connected to the EXPLORER 510.

CLEAR Deletes SMS messages in the EXPLORER 510.

GETINFO Gets current information from the EXPLORER 510 such as call time, data

usage, GPS position and global IP address.

RESTART Restarts the EXPLORER 510.

WATCHDOG Gets or allows you to set the current Connection watchdog parameters

(Link monitoring).

ADVWATCHDOG Gets or allows you to set the current Terminal watchdog parameters.

ATCO Allows you to send AT commands in an SMS to the EXPLORER 510 which

returns the response in an SMS. Note: The ATCO command only supports a subset of the AT commands, see ATCO commands on page 109.

ADPWRST Resets the EXPLORER 510 administrator password to admin.

WANMODE Gets or allows you to set the WAN connection mode (BGAN or Cellular)

Remote access with the web interface

When using remote access, the web interface may take a long time to load the pages, because the Internet connection may be slow.

There are two methods of getting remote access to the web interface:

• Using the AT command _IREMWEB, e.g. sent in an SMS (ATCO command).

• Accessing an EXPLORER 510 that is pre-configured with trusted IP addresses.

The following sections describe these two methods.

Only one PDP context at a time can be used for remote web interface access.

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To use AT commands to get remote access to the web interface

Note

You can send the AT commands encapsulated in an SMS (ATCO commands). For details, see

Prepare the terminal for remote access with SMS on page 74.

If remote SMS command access has been disabled, you can enable it either using the web interface (Prepare the terminal for remote access with SMS on page 74) or using the AT command _ISMSRMT (see Other M2M related AT commands on page 113). Note that you must have configured at least one trusted phone number that can send and receive SMS to and from the terminal.

Relevant command:

_IREMWEB

See ATCO commands on page 109 for syntax and parameters.

1. To use an SMS to allow access to the web interface for specific IP addresses, send the following command: ATCO <resp_mode> <rsms_pwd> _IREMWEB=1,<ip address>[,<ip address>]

Appendix 3: Operation

Example: ATCO 2 remote _IREMWEB=1, 214.123.189.119

In this example the command specifies no immediate response, only when the global IP address is sent along (2). The remote SMS password is remote and the IP address

214.123.189.119 can get remote access to the web interface (if two IP addresses are listed, it is interpreted as a range of IP addresses).

2. The EXPLORER 510 should now return an SMS response with the external IP address of the terminal.

Example: _IREMWEB:81, GlobalIP:161.30.181.31

81 is the response code for a remote web connection that was set up successfully. It is

followed by the global IP address, which is the IP address to enter in your browser to access the web interface from the remote device with the IP address you specified in the command.

3. On the remote computer, open your web browser.

4. In the address bar of your browser, enter the global IP address of the EXPLORER 510 (received in the response above).

You should now be connected to the built-in web interface of the terminal.

To get remote access from a trusted IP address (preconfigured)

This method requires that you initially have local access to the EXPLORER 510. If not, use the _IREMWEB command described in the previous section.

Initial local configuration:

1. Connect a computer to the EXPLORER 510 and access the web interface locally.

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Appendix 3: Operation

Note

2. Prepare the terminal as described in Prepare the terminal for remote access with IP on page 73.

3. Activate a data connection in one of the following ways:

• Automatic activation of a Standard data connection, see step 4. in To s et u p th e

connection mode.

• Manual activation of a data connection, see To start and stop data connections

(BGAN) on page 20.

4. Note the terminal’s external IP address as follows: Connect a computer locally to the terminal and start the web interface. The external IP address of the terminal is shown in the startup page in the tile with the connection you started in the previous step. This is the IP address you must use afterwards to access the terminal from your remote computer.

If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, you must set the APN source to SIM default. For details, see

To change the APN for a connection package on page 59.

Remote access to web interface:

1. Make sure your remote computer has access to the Internet.

2. On the remote computer, open your web browser.

3. In the address bar of your browser, enter the IP address of the terminal followed by a colon and the port number http://<ip address>:<incoming port>.

• <ip address> is the external IP address of the EXPLORER 510. The external IP address can

only be obtained when a data connection (PDP context) is established. If a data connection is started. you can get the external IP address with the GETINFO SMS command, see Remote access with SMS on page 23.

• <incoming port> is the port you defined in Prepare the terminal for remote

management on page 72 (Incoming port for web application, default port 80).

Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number

defined in the Remote management page in the web interface is 80, enter http://161.30.180.12:80.

You should now be connected to the built-in web interface of the terminal.

Remote access with AT commands

1. Prepare the terminal for remote management as described in the previous section Initial

local configuration:.

2. Access the terminal as described in To access the terminal using AT commands on page 23.

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Phone calls

Call types

Definition

The phone connection can be either a Standard voice connection or a 3.1 kHz audio connection.

•For outgoing calls, the call type is Standard voice by default. You can change the call type for your call to 3.1 kHz audio by dialling 2* before the number.

Example: 2*004539558800

• For incoming calls, you can set up in the web interface (IP handset page) which call types you want to receive on your smartphone or IP handset. Only the call types selected for a smartphone/IP handset are received. By default all, call types are accepted.

Appendix 3: Operation

When receiving calls, the mobile number determines which call type is used. In your airtime subscription you have one number for 3.1 kHz audio and one number for Standard voice. Remember that the call is only received on your phone if the call type used is selected for that phone (called IP handset in the web interface).

For information on how to set up the call types in the web interface, see To manage

smartphones in your EXPLORER 510 on page 49.

To make or receive a phone call with EXPLORER 510

Connect your smartphone or IP handset as described in To connect a phone on page 15.

To make a call from the EXPLORER 510

• To make a call, dial

00 <country code> <phone number> followed by off-hook key.

Example: To call Cobham SATCOM in Denmark (+45 39558800),

dial 00 45 39558800

If there was an error establishing the connection, the web interface of the EXPLORER 510 shows an error message.

To receive a call

By default, all phones connected to the EXPLORER 510 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types on page 27.

Information on missed calls is stored in the call log. You can see the call log in the Terminal

Access part of the EXPLORER Connect app or in the web interface (Control panel > Call log).

98-143082-D Phone calls 27

> Logs



Page 36

To make a call to the EXPLORER 510

Note

To make a call to a phone connected to the EXPLORER 510, dial + <Mobile number>

• + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.

• Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. For information on the mobile numbers, refer to your airtime subscription.

There are two mobile numbers, one for 3.1 kHz audio and one for Standard

voice.

Local numbers and special functions

Overview

There are a number of local numbers and dialing functions available in the EXPLORER 510.

Appendix 3: Operation

Alerts

The following list shows the allocated local numbers and special-purpose numbers for the EXPLORER 510.

Number Function

0 followed by one of the numbers 501-516 and off-hook key

0900 followed by off-hook key Local call broadcast to all connected phones.

Apart from the numbers above, the EXPLORER 510 uses the following dialing prefixes:

• 1* before the phone number will force the connection to use Standard voice.

• 2* before the phone number will force the connection to use 3.1 kHz audio.

• #31# before the phone number will hide the callers phone number to the recipient.

• *31# before the phone number will show the callers phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.

When an alert is registered, the Terminal Access part of the EXPLORER Connect app and the web interface show a warning icon list only shows alerts that are currently active.

Local call to one smartphone or IP handset.

 in the icon bar as long as the alert is active. The Alerts

To view the Alerts list, click the Support page.

For more information on the event messages, refer to List of messages on page 89.

98-143082-D Alerts 28

 from the icon bar at the top of the page, or select Alerts from

Page 37

Status of the EXPLORER 510

Note

• EXPLORER Connect app: Select Dashboard to see status information

• Web interface: If the screen for the web interface is large enough, it shows a status field at the bottom of the page or in the right side of the page. If not, click page. Click

The Status page shows information such as terminal status, network status, position status and ongoing communication.

again to return to the previous page.



Tracking and location reporting

The EXPLORER 510 can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals.

To use the tracking feature you must either set up a tracking server or get a tracking solution from your service provider. The EXPLORER 510 must be set up to match this server. For information how to set up the EXPLORER 510, see To set up tracking and location

reporting on page 60. Once set up on both sides, the EXPLORER 510 will send position reports

to the server as specified.

Appendix 3: Operation

to show the status



To charge your smartphone

To charge your smartphone, connect it to the USB interface on the EXPLORER 510. The connector is a standard USB A connector.

There are two levels of charge current, 0.5 A or 1.0 A. Use the EXPLORER Connect app or the web interface to select the charge current for your device. See USB interface

setup. The default charge current is 1.0 A.

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Chapter 4

Configuration

This chapter describes how to use the web interface to operate, set up and configure your system. It has the following sections:

• Configuration with EXPLORER Connect app

• The web interface

• To point the antenna (BGAN)

• To enter the SIM PIN in the web interface

• To control data connections from web interface (BGAN)

• Status information

• The Control panel

• To use the logs

• Battery status information

• To set up the interfaces

• To manage connected devices (Traffic control)

• To manage smartphones (IP handsets)

• Support features

• Terminal settings

• To set up your data connection packages

• To set up tracking and location reporting

• Advanced LAN

• Advanced settings

• Optional: To set up cellular network for data

98-143082-D 30

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Configuration with EXPLORER Connect app

Note

If you want to use your smartphone to configure your EXPLORER 510, get the EXPLORER Connect app, which is available for iPhone or iPad (from the Apple Store) and for Android phones (from Google Play).

For an overview of the functions of the EXPLORER Connect app, see The EXPLORER

Connect app on page 6.

To access the configuration settings, connect to the WLAN of the EXPLORER 510, start the

EXPLORER Connect app and select Terminal Access. From this point you have

access to the same settings as from the web interface.

If you get a message saying Network Unavailable or Connection error it means you are not connected to the WLAN of the EXPLORER 510. For how to connect, see To connect your

WLAN-enabled device on page 8.

Chapter 4: Configuration

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The web interface

Note

What is the web interface?

The web interface is built into the terminal and is used for operating, setting up and configuring the system.

You can access the web interface from a computer with a standard Internet browser.

To access and navigate the web interface

To access the web interface

To access the web interface, do as follows:

1. Start up the terminal. For details, see To switch the EXPLORER 510 on or off on page 8.

Chapter 4: Configuration

2. Connect your computer to the terminal.

3. Open your browser and enter the IP address of the terminal in the address bar. The default IP address of the terminal is 192.168.0.1.

Some parts of the web interface may not be accessible if the user permissions are limited. For information on how to set up user permissions, see To set up user

permissions on page 65.

To change the language

When you have access to the web interface, if you want to display a different language than English, do as follows:

1. Select the Control panel

2. Select Terminal settings.

3. At Language, select a language from the drop-down list and click Save.

You can change the language to French, German, Russian, Spanish, Chinese or Japanese.

 in the bottom right corner.

98-143082-D The web interface 32

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Overview of the web interface

Name and icon of current page (on opening page: The name of the product)

Breadcrumbs

Contents section

Icon bar

Status section

Icon bar

When the web interface opens, the title bar shows the name of the product. The example below shows the Support page.

Chapter 4: Configuration

The web interface consists of the following sections.

• Name of current page. Tap or click to refresh the page.

• Icon bars at the top and bottom are present on all pages and hold icons that give access to status such as battery level and signal level as well as active alerts when relevant. It also holds the icon for the Control panel. For explanations of the icons, see the next section,

Icons in the icon bars.

• Breadcrumbs right below the icon bar show the current location in the menu system and gives access to the higher levels in the menu.

• Contents section shows the contents of the selected page. This section is used for viewing or changing settings, or for performing actions. On the opening page, this section is used to start and stop data connections.

• Status section shows the status of the terminal and the network connection, position information, ongoing calls and data sessions etc. The Status section is not shown on small screens. If the screen is small (e.g. on a smartphone), you can show/hide the status by clicking

 at the bottom of the page.

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Icons in the icon bars

The icon bars are always available at the top and bottom of the web interface. Some of the icons are permanent while others are temporary.

Icon Explanation

Power status. The icon changes according to status. Click to see detailed battery status.

Chapter 4: Configuration

 





 





Battery level

Battery charging

Signal level of the external network (BGAN or cellular).

If Connection Mode is set to User selection in the terminal settings, click to select the network to use (BGAN or EXPLORER Cellular Modem).

An M at the signal bars shows that cellular network is active with the shown signal level.

WLAN interface. Bright when WLAN is enabled, greyed when it is disabled. Click to access WLAN settings.

The WLAN icon shows the number of connected devices.

Help. Click to get context-sensitive help for the current page.

Control panel. Click to access the settings.

Startup page where you can start and stop data connections. Click to go to the startup page.

The “1” at the icon shows that a BGAN data connection package is running.

Status. If the screen is not large enough to show the status field, this icon appears at the bottom of the page. Click the icon to see status of the terminal and satellite connection. Click again to exit the status page.



An alert is active.

Click the icon to see a list of active alerts.

Note that this icon will remain in the icon bar as long as the alert is still active.

To navigate the web interface

• To access status and settings, tap or click the relevant icon in the icon bar or select 

to access the Control panel. The status or settings are displayed in the contents section.

• To see your current location and to move back through the Control Panel menu, use the breadcrumbs just below the icon bar.

• To scroll through longer pages, use the scroll bar or swipe.

• To refresh the current page, press Ctrl+F5 (PC) or Apple+R (Apple) or Cmd+R (Apple).

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Page 43

To point the antenna (BGAN)

Before you can use the BGAN network, you must point the antenna in the direction of the satellite and find the best possible signal strength. For detailed information on the pointing procedure, see To point the antenna (BGAN) on page 10.

You can use the web interface to help you with the pointing process.

Pointing in web interface

To start the pointing process from the web interface, do as follows:

Chapter 4: Configuration

1. If the pointing process is not automatically started, select Point now. The signal strength is shown on the screen.

2. Turn and tilt the antenna slowly until you have obtained the highest possible signal strength.

3. Click OK.

The terminal will now try to register on the BGAN network.

Pointing in EXPLORER Connect app

To start the pointing procedure from the EXPLORER Connect app, do as follows:

1. Select Pointing from the EXPLORER Connect app.

2. If the pointing process is not already started, tap Start. The signal strength is shown on the screen.

3. Turn and tilt the antenna slowly until you have obtained the highest possible signal strength.

4. Tap Accept.

 (Control panel) and then

The terminal will now try to register on the BGAN network.

If your SIM card uses a PIN you will now be prompted to enter the PIN. See the next section for details.

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Page 44

To enter the SIM PIN in the web interface

Note

Whether you are using the BGAN network or a cellular network, you need a SIM card to access the network. If you are using BGAN, the SIM is inserted in the terminal and if you are using the EXPLORER Cellular Modem the SIM card is inserted in the modem.

The method for entering the PIN is the same for both types of network.

Do you need a SIM PIN?

You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card.

The administrator can enable and disable the use of a SIM PIN. For details, see To

enable or disable the use of a SIM PIN on page 66.

If a smartphone or computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.

Chapter 4: Configuration

To enter the SIM PIN

If your SIM card requires a PIN and the PIN has not yet been entered, you must enter it before you can make calls or access the Internet. Until you have entered the PIN you cannot access the network, but you can still configure your terminal.

To enter the PIN, do as follows:

1. Access the web interface. If the terminal needs a PIN, a popup window tells you to enter PIN.

2. Type in your PIN and click OK.

When pointing is completed and the correct PIN is entered, you are ready to make calls or access the Internet.

To c an ce l t he SI M P IN

If you select Cancel when you are asked for a PIN, you can use the web interface as normal, but you will not be able to access the network to make calls or data sessions. Only emergency calls will be possible, and only if the network allows it.

To enter the PIN later, after cancelling the first time, do as follows:

1. From the icon bar at the top, click The Alerts list opens.

.

2. Click Resolve next to Enter PIN for BGAN or Enter PIN for cellular modem.

3. Type in your PIN and click OK.

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Chapter 4: Configuration

Note

To control data connections from web interface (BGAN)

The startup page of the web interface is used to start and stop data connections and to set up the data connections.

If you are using the EXPLORER Cellular Modem instead of the BGAN network, see

Optional: To set up cellular network for data on page 76.

To start and stop data connections

By default, if you want to use a data connection, you must manually start it from the EXPLORER Connect app or from the web interface. However, you can set up the EXPLORER 510 to automatically connect to the Internet when you connect equipment to the WLAN interface. See To set up the connection mode (step 4. on page 56).

To start and stop data connections on your EXPLORER 510, do as follows:

1. In the opening page, locate the connection package you want to start.

The icons for starting  and stopping  connections are only active if the

terminal is ready and registered on the BGAN network. Otherwise you cannot start data connections.

2. Click

 to start the connection. The connections icon at the bottom of the page shows

when a BGAN data connection package is running.

Once a Streaming connection is started, the connection will run until you stop it. You will be charged for the time you are connected.

3. Click

If the connection fails, the connection tile shows an exclamation mark message. The error message is also shown in the data log, see Data log on page 42.

98-143082-D To control data connections from web interface (BGAN) 37

 to stop the connection.

 and an error

Page 46

When a connection is active, the icon changes to  and the tile for the active connection

shows:

• IP address: The IP address that has been assigned by the service provider to this session.

• Transferred data: For Standard data, the tile shows the total amount of transmitted and received data since the connection was established.

• Connection duration: For Streaming data, the tile shows the total time the connection has been active.

• Bit rate: For Streaming connections, the tile shows the fixed bit rate.

Default data connection types

By default, the following connections are available:

Name Type of connection

Standard data Several users can share the data connection. This type

Chapter 4: Configuration

of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet/intranet access.

The user pays for the amount of data sent and received.

Streaming data

The following Streaming classes are available:

32, 64 or 128 Streaming

You can use these connections as they are or build your own connection packages. For set up of the connection packages, see the section To set up your data connection packages on page 58.

An exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection.

98-143082-D To control data connections from web interface (BGAN) 38

Page 47

Status information

Note

Toggle between status and contents page

If the window is large enough, it shows a status field at the bottom of the page or in the right side of the page. If not, click  at the bottom of the page to show the status page. Click  again to return to the previous page.

Chapter 4: Configuration

The following status is available:

Shown fields depend on the mode of the terminal (BGAN or Cellular)

Terminal status:

• Network in use: The network currently used (BGAN or Cellular).

• Status: The status of the BGAN network (or cellular network, if used). “Data” means a

data connection is running. The status could also be e.g. “Registering” or “Ready”.

• Current satellite: The BGAN satellite to which the EXPLORER 510 is currently registered.

• Spot beam: The type of BGAN spot beam currently used, e.g. “Regional” or “Narrow”.

• Signal strength: The signal strength of the BGAN connection.

• Airtime Provider: The provider of the BGAN services.

• Network operator: The operator (or provider) of the Cellular network, if used.

• Local IP address: The local IP address of the EXPLORER 510. E.g. used to connect to the

web interface.

• Logged in as: You can log in as Administrator. This field shows if you have administrator

rights.

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Page 48

Chapter 4: Configuration

Position information:

• Status: Shows the status of the GNSS connection, e.g. if there is 2D fix, 3D fix or no fix.

• Position: The geographic position of the EXPLORER 510.

• GNSS: Shows which GNSS systems are currently used to obtain the position.

• Satellites used: Shows how many GNSS satellites are used to obtain the position.

Data information (only shown if a data connection is running)

• EXPLORER Cellular Modem: Shows which type of data is running on the cellular

connection.

• Standard data (or other connection package name): Shows which type of data is running

within the connection package. For details on connection packages, see To set up your

data connection packages on page 58.

Call information (only shown if a voice call is ongoing)

• Status: The status of the call, e.g. “Connected” or “Ringing...”.

• Call type: Shows whether the call type is Standard voice or Premium voice (3.1 kHz

Audio).

• Call duration: The duration of the call.

• Originator: The phone number from which the call was made.

• Receiver: The phone number that receives the call.

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The Control panel

The Control panel is used for accessing the settings and functions of your EXPLORER 510.

Chapter 4: Configuration

To open the Control panel, click

 from the bottom right corner of the web interface.

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To use the logs

To access the logs

To access the Logs, select  and select Logs from the menu. The Logs page contains:

• Call log: A list of all incoming, outgoing and missed calls since the log was last cleared.

• Data log: A list of all data sessions since the log was last cleared.

• Tot al cou n ter s: Totals for each type of service since the log was last cleared.

Date and time is the international UTC time, received from the satellite.

Call log

The Call log shows:

• Outgoing calls shows the start time, receiving end phone number, duration, type (Standard voice or 3.1 kHz audio) and, if Call charges have been entered, estimated charge of each outgoing call.

Chapter 4: Configuration

Data log

• Received calls shows the start time, calling phone number, duration and type (Standard voice or 3.1 kHz audio) of each incoming call.

• Missed calls shows the start time, calling phone number and type (Standard voice or

3.1 kHz audio) of each incoming call that was not received.

The Call log also shows the termination cause of each call.

To clear the Call log, click the Clear call log button at the top.

The Data log shows:

• Data usage (bytes), date and time and estimated charge of each Standard data session (if Call charges have been entered).

• Duration and type (such as 64 kbps, 128 kbps), date and time and estimated charge of each Streaming data session (if Call charges have been entered).

• Data usage, date and time of each cellular data connection.

The Data log also shows the termination cause of each data session.

To clear the Data log, click the Clear data log button at the top.

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Tot al co un te rs

Note

The total counters show:

• Call session totals shows the total duration (hh:mm:ss) for each call type since the log was last cleared. It also shows the estimated call charge for each call type (if Call charges have been entered).

• Data session totals shows totals for each data connection type since the log was last cleared. For Standard data the totals are shown as amount of data transferred (kB) and for Streaming connections the totals are shown in duration (hh:mm:ss). It also shows the estimated charge for each data type (if Call charges have been entered).

• Cellular session totals (only present if the optional cellular modem is used) shows totals for each cellular data connection since the log was last cleared.

To reset the Total counters, click the Reset total counters button at the top.

Battery status information

Chapter 4: Configuration

To view the status of the battery, do one of the following:

• Click the battery symbol from the icon bar at the top of the page, or

•from the Control panel

The Battery page shows the Charging status (E.g. Charging, Discharging, Fully charged or

Idle

), the Charge level in percent, the Estimated remaining usage time (not shown when

external power is connected) and the Temperature.

The estimated remaining usage time can vary significantly, depending on usage. The remaining time will be shorter if the terminal is used heavily (more interfaces in use and more calls and data sessions active).

The estimated remaining usage time stated while the battery is Idle is the time that the terminal will run when the battery is active (discharging).

For more information on the EXPLORER 510 batteries, see

• Normal use of the battery on page 83

• To re ch ar g e th e bat te ry on page 83

• Accurate display of the battery capacity on page 83

, select Battery.

1. “Idle” in this case means the battery is not in use, e.g. because external power is applied while the battery is full.

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To set up the interfaces

Note

Important

Note

WLAN interface setup

The Internet settings entered in the Terminal settings page also apply for the WLAN interface. See Internet and LAN connection modes on page 55.

To configure the WLAN interface, do as follows:

Chapter 4: Configuration

1. In the Control panel

2. To enable the WLAN interface, select Enable.

If you disable WLAN you may not be able to access the EXPLORER 510. Before disabling the WLAN interface, make sure you have a working LAN connection with the USB to LAN Converter Cable.

You can restore the WLAN settings with the Reset button, see Restore the

settings of the EXPLORER 510 on page 82.

It may take some seconds to enable the interface.

3. Next to Region, select the region you are located in.

In some countries, the use of WLAN is not allowed. Before continuing, make sure WLAN is allowed and licensed in the country where you intend to use it.

4. Select the Channel number used for communication on the WLAN interface.

5. Select Broadcast SSID to show your WLAN access point to other users. If you clear the box, your WLAN access point is hidden.

6. Type in the SSID. The SSID is a max. 32 character text identifying the wireless local area network. All wireless devices on a WLAN must use the same SSID in order to communicate with each other. The

default SSID is EXPLORER510.

, click the WLAN icon at the top of the page.

7. Select the Security standard. You may select one of the following encryption standards:

• None (no encryption is applied)

• WEP-40/64

•WEP-104/128

•WPA-TKIP

• WPA2-AES (selected by default)

8. Next to Key type, select Hexadecimal or Text . The encryption key must normally be a hexadecimal code. However, if you are using WPATKIP or WPA2-AES encryption (default) you can choose to use a text string, which may be easier to memorize.

9. Type in the Encryption key for the selected Security standard (not applicable if security mode = None). The default encryption key is the serial number of the EXPLORER 510.

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You can find the serial number under Control panel > Support > About or on the label

Note

on the EXPLORER 510.

10. Click Save.

• A line through a greyed-out WLAN icon means the interface is disabled.

• A blue WLAN icon means the interface is enabled.

For a description of how to set up the local network parameters, see Internet and LAN

connection modes on page 55 and Advanced LAN on page 62.

USB interface setup

Note that the USB interface is a Host interface, primarily used for charging smartphones and for recovery software upload.

To configure the USB interface, do as follows:

Chapter 4: Configuration

1. In the Control panel

2. To enable the USB interface, select Enable (USB is enabled by default from the factory).

It may take some seconds to enable and disable the interface.

3. Select the Charge current. Select 0.5 A or 1.0 A, depending on the specifications for the device you are going to connect.

4. Click Save.

• A line through a greyed-out USB icon means the interface is disabled.

• A blue USB icon means the interface is enabled.

, click the USB icon at the top of the page.

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Chapter 4: Configuration

Note

To manage connected devices (Traffic control)

By default, traffic control is disabled, which means that all traffic is allowed.

With the Traffic control function you can get an overview of devices connected to your EXPLORER 510 and control which devices you want to connect. You can also select whether or not they should be allowed to use BGAN or cellular network. Note that the available settings depend on whether or not you are logged in as administrator.

The cellular modem setting is only available if an EXPLORER Cellular Modem is inserted in the EXPLORER 510.

Traffic control (Non-administrator user)

To set up traffic control, do as follows:

1. In the Control panel A list of connected and added devices appears.

2. Click your connected device to see MAC address and IP address and to change the name or block/allow the use of BGAN or Cellular network. See the next section.

, click Traffic control.

To block BGAN or cellular traffic or edit the name for your device

You can only change these settings if traffic control is enabled. If the administrator has disabled traffic control, all traffic is allowed.

1. In the Traffic control page, click your connected device. The page shows the name, MAC address, IP address and traffic rule for the device.

2. Select Block BGAN traffic or Block Cellular traffic (if available), if you want to deny access to BGAN or cellular network for your device.

If it is already blocked by the administrator, this setting is not editable.

3. At Name, type in the name you want for your device.

4. Click Save.

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Traffic control (Administrator)

Note

Important

When you are logged in as administrator (or administrator password is disabled), the Traffic control setup offers more options. To set up traffic control as administrator, do as follows:

1. Log in as administrator (or make sure administrator password is disabled).

Chapter 4: Configuration

2. In the Control panel A list of connected and added devices appears.

3. Click the Enable button to enable Traffic control. By default Traffic control is disabled, which means all devices are allowed access.

When you enable traffic control, BGAN is blocked by default for all new devices. To change the default settings, see the next section.

, click Traffic control.

To change the default settings for all devices

All devices in the list are updated with the default settings when you click Save.

1. Click the button Default settings.

2. Select Block BGAN traffic or Block Cellular traffic (if available) if you want to deny access to BGAN or cellular network for all devices. With this option selected, only the administrator will be able to allow access for selected or all devices.

3. Click Save. All devices in the list will now have the new default settings.

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Chapter 4: Configuration

To block or allow BGAN or cellular traffic or edit the name for a device

1. In the Traffic control page, click the device you want to set up. The page shows the name, MAC address, IP address and traffic rule for the device.

2. Select Block BGAN traffic or Block Cellular traffic, if you want to deny access to BGAN or cellular network for the selected device. If you want to allow access, clear the box. The selected device will then be able to access the network, even if it is blocked in the default settings (see previous section).

3. At Name, type in the name you want for your device.

4. Click Save.

Reset to default: You can reset the settings for the device to the default settings (see previous section).

• If the device is connected and you click the button Reset to default, the traffic rules will be reset to the default values set in To change the default settings for all devices on page 47, but the name remains the same.

• If the device is not connected and you click the button Reset to default, the device is removed from the list.

To Add a device

When you connect a device, it is automatically added to the list using the default settings. If you want to add a device for later use, do as follows:

1. In the Devices page, click the Add device button.

2. Type in the Name and the MAC address for the device.

3. Select Block BGAN traffic or Block Cellular traffic, if you want to deny access to BGAN or cellular network for the selected device. If you want to allow access, clear the box. The selected device will then be able to access the network, even if it is blocked in the default settings (see previous section).

4. Click Save.

When the device with this MAC address is connected, it will appear with the entered name in the list, and access will be allowed or denied depending on the setting in this page.

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To manage smartphones (IP handsets)

Note

Overview

This section describes how to manage smartphones connected to the EXPLORER 510.

The terminal supports connection of up to 16 phones through the WLAN interface. Each phone must have a local number in the range 0501 to 0516 as well as a unique password. For details, see the next section.

For details on SIP settings and how to connect your phone to the WLAN interface, see To

connect a phone on page 15.

To manage smartphones in your EXPLORER 510

Do as follows:

1. Connect your smartphone to the WLAN interface of the terminal. For details, see To

connect a phone on page 15.

Chapter 4: Configuration

2. In the web interface, select

3. Click the tile for the handset number you want to manage.

4. Select Enable to enable the handset.

It may take some seconds to enable the handset.

 on the tile for your handset means the handset is disabled.

•

 on the tile for your handset means the handset is enabled.

•

5. To change the Password, simply type in the new number.

6. Set the call type for incoming calls. You can select Standard voice or 3.1 kHz audio or both.

• If you select both, the handset will react (ring) on incoming calls.

• If you select e.g. Standard voice, the handset will only react on calls made to the

Standard voice phone number of your EXPLORER 510.

7. Select the Preferred outgoing call type. The selected type will be used by default, if possible, for any outgoing call from this handset.

8. Click Save.

 (Control panel) > IP handsets.

9. In the smartphone, enter the local number and the password you just entered in the EXPLORER 510. See the documentation for your handset for details.

The user name is also the local number for the handset.

The handset remains in the list after disconnecting. When the handset is connected again, it is automatically recognized and ready for use, if enabled.

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Support features

To open the Support page, select  (Control panel) > Support.

Chapter 4: Configuration

To view the Alerts

When an alert is registered, the web interface shows a warning icon  in the icon bar as long

as the alert is active. The Alerts list only shows alerts that are currently active.

1. To view the alerts, click Alerts from the Support page.

The Alerts page shows a detailed list of active events including the time of the first occurrence, ID and severity of the event message, and a short text describing the error. For more information on the event messages, refer to List of messages on page 89.

 from the icon bar at the top of the web interface, or select

To view the Event log

The Event log shows events that occurred in the past and are no longer active. It includes events of informational character describing normal phases of operation for the terminal, and also alerts that have appeared in the Alerts list.

To view the event log, select Event log from the Support page.

To create a diagnostics report

The diagnostic report contains relevant information for troubleshooting. When contacting your supplier for support, please enclose this file. To generate a diagnostic report, do as follows:

1. From the Support page, click Diagnostics report.

2. Click Generate report.

98-143082-D Support features 50

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Note

It may take a few minutes to generate the report.

Important

Note

3. Select Download report.

4. Choose a location for the file and save it.

To u pd at e s of tware

If the battery power is 25% or less you must connect DC power to the terminal before starting the software update. Once connected, do not remove DC power until the software update is completed.

To update the software in the EXPLORER 510, do as follows:

1. Download the new software on your computer.

Chapter 4: Configuration

or acquire the software from Cobham SATCOM and save it

2. Open the web interface and enter the Control panel

3. Click Support > Update software.

4. Click Update software...

5. Browse to the new software version and click Open. The software file has the extension “.tiif”.

6. The terminal restarts and completes the software update.

The update procedure takes some minutes to complete. During the software update, the Status LED is flashing blue.

You can check the software version under Control panel > Support > About.

If, for some reason, you cannot upload software using the web interface, you can also use the USB interface. For details, see To update software with USB on page 80.

To view extended status

To see the Extended status page, select Support > Extended status.

To view updated information on the Extended status page, click the icon in the top left corner to refresh the page.

.

The Extended Status page shows information such as IAI-2 status, IMSI number and IMEI number.

1. You can download the software from the Cobham SYNC Partner Portal at www.cobham.com/

satcom

, select Cobham SYNC Partner Portal > Downloads > Product Software. Locate the

EXPLORER 510 software.

98-143082-D Support features 51

Page 60

To reset the administrator password

If you have forgotten the administrator password, do as follows:

1. Contact your supplier for a reset code. Report the serial number and IMEI number of the terminal. You can find the serial number under Control panel > Support > About and the IMEI

number under Control panel > Support > Extended status.

2. After receiving the reset code from your supplier, select Reset password from the Support page.

3. Type in the reset code obtained from your supplier and click Reset.

4. The password is disabled.

You now have access to all settings. If you want to use a password, enable the password as described in To disable the administrator password on page 64.

To restart the terminal

Chapter 4: Configuration

About

If you want to restart the terminal, do as follows:

1. From the Support page, select Reboot terminal.

2. Click to confirm the reboot.

The terminal restarts. Note that this is the equivalent to switching the terminal off and on again.

The About page shows the Serial number and software version of your EXPLORER 510 and legal information. It also shows your Help desk information, if it has been entered under Advanced > Help desk.

To access the About page, select Support > About.

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Terminal settings

To configure the terminal settings, select  (Control panel) > Terminal settings.

Chapter 4: Configuration

98-143082-D Terminal settings 53

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Power-up mode with external power

You can set the terminal to automatically power up when external power is applied.

1. In the Terminal settings page, locate Power up.

2. Under Power-up mode when using external power, select Automatic or Manual.

• Automatic means the terminal powers up automatically when external power is applied.

• Manual means you must use the power switch to power the terminal.

3. Click Save.

Pointing at start-up

You can set up the EXPLORER 510 to automatically register on the BGAN network at start-up. This is useful e.g. for semi-fixed or fixed installation, where the EXPLORER 510 is not moved around between start-ups. See Semi-fixed installation on page 18.

1. In the Terminal settings page, locate Power up.

Chapter 4: Configuration

2. Under Pointing mode at start-up, select Automatic or Manual.

• If the EXPLORER 510 is moved around between each power up, select Manual from the

drop-down list. With this setting, the terminal will go through the pointing procedure every time the terminal is powered.

• If the EXPLORER 510 antenna is placed in a fixed position and the signal strength is

sufficient, select Automatic to make the EXPLORER 510 automatically register on the satellite network when the terminal is powered.

3. Click Save.

To set up the connection mode

Mode (select network)

The EXPLORER 510 can use a cellular network as an alternative to the BGAN network. For details, see Optional: To set up cellular network for data on page 76.

To set up which network you want to use when starting up the EXPLORER 510, do as follows:

1. In the Terminal settings page, locate Connection.

2. At Mode, select from the drop-down list which mode you want the EXPLORER 510 to start up in. You have the following options:

• BGAN only (default): The EXPLORER 510 uses BGAN only. You cannot use a cellular

connection.

• Cellular modem if available at power-up: The EXPLORER 510 uses cellular network

if it is available at startup (that is if the EXPLORER Cellular Modem is inserted and the cellular network is found)

98-143082-D Terminal settings 54

Page 63

• Cellular modem only: The EXPLORER 510 only uses the cellular network, not BGAN. If

Note

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an EXPLORER Cellular Modem is not connected, or if the cellular network does not work for some reason, you cannot access any network.

• User selection: Every time the EXPLORER 510 starts up you must select which network

you want to use. You cannot access any network until you have made the selection.

Internet and LAN connection modes

In the web interface you can set up the Internet connection mode and the IP addressing between the EXPLORER 510 and devices connected to the EXPLORER 510. The EXPLORER 510 has a built-in DHCP server which can be used to dynamically assign IP addresses to devices connected to the EXPLORER 510.

The drawing below shows examples of the IP addressing in router mode (default setup) and modem mode.

Modem mode is not supported for connections to cellular network.

Chapter 4: Configuration

98-143082-D Terminal settings 55

Page 64

Chapter 4: Configuration

Note

Important

Note

To set up the connection mode of the EXPLORER 510, do as follows:

1. From the Terminal settings page, locate Connection.

2. At Internet connection mode, select Modem mode or Router mode. Router mode is the default setting and is recommended for most purposes.

• Select Router mode if one or more computers are connected and the EXPLORER 510

should act as a router. When Router mode is selected, the EXPLORER 510 uses the builtin NAT module for making the necessary address translations.

• Select Modem mode if only one computer is connected, and the EXPLORER 510

should act as a modem, or more than one computer is connected using an external router.

Do not connect more than one computer in Modem mode, unless you have an external router.

3. Under Local IP address, type in a new IP address if you want to change the Local IP address of the terminal. This is the address used to access the web interface. The default IP address is 192.168.0.1.

A number of IP addresses are reserved for internal use. Do not assign any of the IP addresses listed in List of reserved IP subnets on page 94.

4. To enable automatic activation of your data connection, select Automatic activation.

•When you select Automatic activation and connect to the WLAN interface, the data

connection is automatically established as soon as the EXPLORER 510 and its BGAN connection are ready.

You are charged for the data transferred. You may want to disable automatic updates in your WLAN device to avoid unnecessary charges.

•When you disable Automatic activation (default), you can control the data

connection manually from the startup page

 .

5. Under DHCP, select Enable (recommended for most purposes).

•If you select Enable, the terminal assigns dynamic IP addresses to devices connected to

the terminal.

•If you disable DHCP you need to set up a static IP address in the connected device.

6. If you want to change the Subnet mask for the local network of the terminal, type in the new network mask. The default network mask is 255.255.255.0.

7. Under DHCP range start and DHCP range end, type in the range of IP addresses that should be assigned to locally connected equipment.

8. Click Save.

98-143082-D Terminal settings 56

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To enable or disable Network Service Device (NSD)

Note

If you have an Inmarsat GX system together with your EXPLORER 510 and you want to use the EXPLORER 510 as backup when the GX service is not available, you can acquire a Network Service Device from Inmarsat. The NSD will use a PPPoE connection to allow your system to use the BGAN service when your system is out of GX spot beam coverage. To enable NSD, do as follows:

1. In the Terminal settings page, locate the NSD section.

2. Select Enable if you want to use an NSD with your EXPLORER 510.

For information on PPPoE, see To change the APN for PPPoE on page 63.

To enable or disable the pointing sound

The EXPLORER 510 can make a sound to guide you through the pointing procedure (default enabled). To enable or disable the pointing sound, do as follows:

1. In the Terminal settings page, locate the Audio indication section.

Chapter 4: Configuration

2. Select Audio assisted pointing if you want to use a pointing sound to assist your pointing process.

3. At Audio assisted pointing volume (0 - 100) type the volume level you want for the pointing sound.

4. Click Save.

To select the type of navigation system (GNSS)

To select which navigation system to use with your EXPLORER 510, do as follows:

1. In the Terminal settings page, locate the GNSS section (Global Navigation Satellite System).

2. Select GPS, GLONASS, GPS and GLONASS or BeiDou-1.

3. Click Save.

It may take some minutes for the EXPLORER 510 to change the navigation system.

To select the language

The default language of the web interface is English. You can change the language to French, German, Russian, Spanish, Chinese or Japanese.

To change the language, do as follows:

1. In the Terminal settings page, locate the Language section.

2. Select a language from the list and click Save.

98-143082-D Terminal settings 57

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To set up your data connection packages

Note

You must be logged in as administrator in order to change, delete or create connection packages.

To change a connection package

You access the connection packages from the Dashboard.

Chapter 4: Configuration

• To access the Dashboard click

• To change a connection package, click package.

If you want to Do as follows

Change the name of the connection package

Delete a connection package Click Delete package

a. If you accidentally delete a connection package, you can either create a new manually, or restore factory

settings. Note, however, that all changes to the configuration will be lost if you restore factory settings.

 at the bottom of the page.

To create a new connection package

Do as follows:

1. Click New connection package.

 in the right side of the tile with the connection

Click Properties, type in the new name and click Save. The new name is shown on the tile on the

startup page.

Note: You cannot delete Standard data.

2. Type a name for the new package and click Save.

98-143082-D To set up your data connection packages 58

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3. Click Click here to create connections.

Note

Chapter 4: Configuration

4. Click Add connection.

5. Select the connection type you want for your new connection package.

6. Click Save package.

The new package should now appear as a new tile on the startup page.

To change the APN for a connection package

By default a connection package is set to use no IP Header compression and to use the APN (Access Point Name) from the SIM card. This is suitable for most applications.

It is recommended to leave IP Header compression disabled. This means that the data packets are transmitted more reliably with less data loss. However, you can select IP Header compression with the risk of less stability.

If you want to use a different APN, do as follows:

1. Click

2. Select Parameters.

3. Next to APN, select the source of the APN.

 in the right side of the tile with the connection package that you want to change.

• SIM default (default and recommended setting): The APN is taken from the SIM card.

• Network assigned: The APN is assigned from the network.

• User defined: APNs are provided from the Airtime Provider. Type in the APN next to

User defined name.

4. If your APN uses a password, type in the User name and Password provided from the Airtime Provider.

5. Click Save.

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To set up tracking and location reporting

You can set up the EXPLORER 510 to report to a server at certain time intervals. To set up tracking, do as follows:

Chapter 4: Configuration

1. From the Control panel

, select Tracking and location reporting.

2. To enable tracking of the EXPLORER 510, select Enable tracking.

3. Select the Report type.

• Compressed. Only latitude and longitude are reported.

• Extended. Apart from latitude and longitude, heading and altitude are also included.

• ECEF. The same information as Extended, but position and speed data are 3D (ECEF

coordinates).

4. Under Server connection, type in the following details:

• Host IP address: The IP address of the server that the EXPLORER 510 will report to.

• Server port: Port number on the server. Default number is 7474.

• Client port: Port number on the EXPLORER 510. Default number is 7475.

• Encryption key: A supplied 128 bit key which must match on both the client and

server side.

5. Under APN, select the source of the APN.

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Chapter 4: Configuration

Note

• SIM default (recommended): The APN is taken from the SIM card.

• Network assigned: The APN is assigned from the network.

• User defined: APNs are provided from the Airtime Provider. Type in the APN next to

User defined name.

6. Type in the Report interval in hours (h) and minutes (m).

Example: If you type in 1 h 30 m, the EXPLORER 510 will send a report for every 1½

hour.

7. Click Save.

You can see the status of the tracking link in the status area of the web interface. If the status area is not shown, click

You can set up whether or not you want to allow the tracking server to control these settings. See Remote control of tracking on page 75.

 to see it.

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Advanced LAN

Note

Port forwarding

Make the port forwarding configuration before starting the data session.

Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet. We recommend using a static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, it must be included in your subscription and you must set the APN source to SIM default. For details, see To change the

APN for a connection package on page 59.

The following example shows how to allow Internet access to a mail server (smtp) connected to the terminal.

The mail server in this example has the IP address 192.168.0.100.

Chapter 4: Configuration

1. From the Control panel

2. Select Forward port to add a new port forwarding.

3. Select Active to activate the port forwarding.

4. Type in the Incoming port start and the Incoming port end. This is the range of port numbers on the EXPLORER 510 for which incoming traffic to the EXPLORER 510 will be forwarded.

5. Type in the Destination IP address, which in this example is the IP address of the mail server: 192.168.0.100. This is the IP address to which the incoming traffic is forwarded.

6. Type in the Destination port start and the Destination port end. This is the range of port numbers, in this example on the mail server, to which the incoming traffic will be forwarded.

7. Click Save.

When you have activated a data connection, you can now access the mail server from the Internet, using the external IP address of the terminal. You can see the external IP address in the tile with the data connection you have started. For information on how to activate your data connection, see To start and stop data connections on page 37.

, select Advanced LAN > Port forwarding.

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Static routing

When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing. To set up a new device for static routing, do as follows:

Chapter 4: Configuration

1. From the Control panel

2. Click Add route.

3. Enter the values for your device.

• Destination: The IP address you want to route to.

• Subnet mask: The subnet mask you want to route to.

• Gateway: The gateway, e.g. the address of a wireless access point or router to which the

destination device is connected.

4. Click Save. The values for the new entry are now in the list. This means that the terminal can

communicate with the destination IP address on the other side of the gateway.

, select Advanced LAN > Static routing.

To change the APN for PPPoE

What is PPPoE

By using PPPoE, users can virtually “dial” from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection.

On the equipment connected to the EXPLORER 510 you must enter a few settings for your PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password. For details, refer to the documentation for your connected equipment.

On the EXPLORER 510 you must set up the APN to use before you can establish a PPPoE connection.

1. From the Control panel

2. Select the APN to use for PPPoE. You have the following options:

• SIM default. The APN is taken from the SIM card. This is the recommended option,

unless you have special requirements.

• Network assigned. The APN is assigned from the network.

• User defined. Type in the APN at User defined name. APNs are provided from the

Airtime Provider.

3. If your APN uses a password, type in the password.

4. Click Save.

, select Advanced LAN > PPPoE APN.

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Advanced settings

First time use

The first time you access the EXPLORER 510 web interface the administrator password is disabled, so you have access to all settings. If you want to use an administrator password, you can enable it as described in the next section.

Administrator password

To enable the administrator password

If the administrator password is disabled and you want to protect the advanced settings with a password, do as follows:

Chapter 4: Configuration

1. From the Control panel

2. Select Passwords > Enable administrator password.

3. Type in the administrator password you want to use.

4. Repeat the new password on the next line.

5. Click Save.

, select Advanced.

To disable the administrator password

If you want to disable the administrator password, do as follows:

1. From the Control panel

2. If you are not already logged in, enter the administrator password and click Login. The default password is admin.

3. Select Passwords > Disable administrator password. All settings are now available without password protection.

, select Advanced.

To lo g in

If the administrator password is enabled, the Advanced settings require an administrator password. To log in as administrator, do as follows:

1. From the Control panel If you are not logged in as administrator you are now prompted to log in.

2. Enter the Administrator password. If you have forgotten the administrator password, you can reset the password. For details, see To reset the administrator password on page 52. The old user name and password will apply until you have finished the reset procedure.

3. Click Login.

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, select Advanced.

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To change the administrator password

To change the administrator password, do as follows:

1. Log in as administrator

2. Under Advanced, select Passwords > Change administrator password.

3. Type in the Old password.

4. Type in the New password and retype it on the next line.

5. Click Save. At the next login the new password is required.

To log out as administrator

If you have not entered anything for 30 minutes under Advanced, you are logged out automatically. To log out manually, click Logout administrator in the Advanced page.

Chapter 4: Configuration

To set up user permissions

You can allow or deny users access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non-administrator users access. To set up the user permissions, do as follows:

1. Under Advanced, select User permissions.

2. Under Allow users to:, select the settings you want to allow users to access.

3. Under Allow AT commands on:, select WLAN interface if you want to allow the use of AT commands on the WLAN interface. AT commands are low-level commands used to control modems, in this case the EXPLORER 510. They are typically used during service and maintenance or when troubleshooting the terminal.

4. Under Allow user accounts:, select Service user account if you want to enable the use of a service user account.

5. Click Save.

The settings without a check mark can only be viewed but not changed by the nonadministrator user.

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To restore factory settings

Important

To restore the factory settings of the EXPLORER 510, do as follows:

1. Under Advanced, select Factory reset.

All configuration will be lost and the EXPLORER 510 will return to the default configuration.

2. Click OK. The terminal will now restart and start up with the factory settings.

SIM PIN for BGAN

To enable or disable the use of a SIM PIN

To enable or disable the use of a PIN to access the BGAN network, do as follows:

Chapter 4: Configuration

1. Under Advanced, select SIM.

2. Select Enable/disable SIM PIN.

3. Under Enable/Disable PIN select or clear the box next to Require PIN on startup.

• If you clear the box, you can access and use the terminal without entering a PIN

• If you select the box, you must enter a PIN on startup before you can make calls or data

sessions

4. If you selected Require PIN on startup, type in the PIN next to Enter current PIN.

5. Click Save. The new PIN settings will take effect at next power on.

To change the SIM PIN

To change the PIN used to access the BGAN network, do as follows:

1. Under Advanced, select SIM.

2. Select Change SIM PIN.

3. Under Change PIN type in the Current PIN.

4. Type in the New PIN and retype it on the next line.

5. Click Save. The new PIN settings will take effect at next power on.

SIM lock

The SIM lock feature can be used by suppliers to lock your SIM card to a specific provider or distribution partner. For further information, contact your supplier.

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SIM PIN for cellular network

Note

The SIM settings for cellular network are only available when the EXPLORER Cellular Modem is inserted.

To enable or disable the use of a cellular SIM PIN

To enable or disable the use of a PIN to access the cellular network, do as follows:

1. Under Advanced, select EXPLORER Cellular Modem.

2. Select Enable/disable SIM PIN.

3. Under Enable/Disable PIN select or clear the box next to Require PIN on startup.

• If you clear the box, you can access and use the terminal without entering a PIN

• If you select the box, you must enter a PIN on startup before you can make calls or data

sessions

Chapter 4: Configuration

4. If you selected Require PIN on startup, type in the PIN next to Enter current PIN.

5. Click Save. The new PIN settings will take effect at next power on.

To change the cellular SIM PIN

To change the PIN used to access the cellular network, do as follows:

1. Under Advanced, select EXPLORER Cellular Modem.

2. Select Change SIM PIN.

3. Under Change PIN type in the Current PIN.

4. Type in the New PIN and retype it on the next line.

5. Click Save. The new PIN settings will take effect at next power on.

To save or load a configuration

If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal.

Configuration files can only be exchanged between terminals with the same software version!

To save a configuration to a file

To save the current configuration of your EXPLORER 510 to a file on your computer, do as follows:

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6. In the Advanced page, click Load/save configuration.

Note

7. Click Save configuration. The configuration file is saved in the EXPLORER 510.

8. Click Download configuration... The configuration is downloaded from the EXPLORER 510 to the downloads section of your computer.

To load a configuration from a file

To load a configuration from a file into your EXPLORER 510, do as follows:

1. In the Advanced page, click Load/save configuration.

2. Click Load configuration.

3. Browse to the configuration file and click Open...

The configuration is now loaded into your EXPLORER 510. When the configuration is loaded successfully, the EXPLORER 510 restarts with the new configuration.

Chapter 4: Configuration

Connection watchdog (Link monitoring)

If you are not using the Terminal watchdog function (see Terminal watchdog on page 69), you can monitor the external IP connection of the EXPLORER 510 system using the Connection watchdog. With this feature activated, the terminal will send out ping commands (ICMP Echo Requests) to up to three servers of your choice.

Function of Connection watchdog

With the connection watchdog activated, the terminal will send out ping commands to up to three servers of your choice. When a data session is started, the terminal will start sending ping commands to the Primary IP address the number of times specified. If no response is received, it will send the same number of ping commands to the Secondary and then the Tertiary IP address, if available. If no response is received from any of the IP addresses, the terminal will first try to reconnect. If it fails again the terminal will eventually restart.

The data connection must be activated before the Connection watchdog can start. See To start and stop data connections on page 37.

To set up the Connection watchdog

To set up the Connection watchdog, do as follows:

1. Under Advanced, select Connection watchdog.

2. Select Enable Connection watchdog.

3. At Ping interval (minutes) select the Interval in minutes between the ping commands.

4. Select the Number of retries before the terminal restarts.

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5. Type in the Primary and optionally the Secondary and Tertiary IP address.

Note

This is the IP address of the server(s) to which the terminal will send ping commands.

Use a server that is reliable and that responds to ICMP Echo Requests.

6. Click Save.

Terminal watchdog

The Terminal watchdog continuously monitors the operational status of the terminal and allows you to perform the following actions at regular intervals (set by the user):

• Start a data connection (PDP context)

• Verify your data connection (ping - similar to Connection watchdog)

The terminal continuously monitors:

• The time (monitors that UTC time is received from GPS at startup)

The EXPLORER 510 operates with UTC time, local time is not available.

Chapter 4: Configuration

• CS-attach (the status of the circuit-switched connection)

If any of the actions fail, the terminal restarts.

Set up Terminal watchdog

To set up the Terminal watchdog, do as follows:

1. Under Advanced, select Term ina l wa tc hdo g.

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Chapter 4: Configuration

Note

2. Select Enable watchdog.

3. Select the Watchdog interval. The interval can be from one hour up to 21 days.

4. Type in the Primary and optionally the Secondary and Tertiary IP address. This is the IP address(es) of the server(s) to which the terminal will send ping commands. The terminal will start sending ping commands to the Primary IP address. If there is no response after 10 attempts, the terminal will send up to 10 ping commands to the Secondary and then the Tertiary IP address, if available. If no response is received from

any of the IP addresses, the terminal will eventually restart.

If no IP addresses are entered, pinging is skipped but the other actions still apply.

5. Enter the APN (and user name and password if required) to use for the data connection.

6. Click Save.

When the Terminal watchdog is enabled, you must reboot the terminal before the Watchdog settings are activated.

Next run time: This field at the bottom of the page shows what time the Terminal watchdog will run next (UTC time).

Data limits

You can set a limit for the use of BGAN data services with the EXPLORER 510 system.

If you have entered the BGAN call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your BGAN data sessions.

Once the entered limit is reached, the connection is automatically stopped. This is recorded in the data log. To continue using the data service you must start a new connection by clicking on the desired connection on the startup page.

To set data limits, do as follows:

Thrane & Thrane A/S does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the airtime provider may have different methods of calculating the charge.

If you have enabled automatic activation of the Standard data connection and you set a data limit for the Standard data connection, automatic activation is disabled.

1. Under Advanced, select Data limits.

2. Select the type of connection you want to limit.

3. Type in the amount of data or time allowed and select the appropriate units.

4. Select Enable.

5. Click Save to save the settings.

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Call charges

Note

If you know the tariff for your subscribed BGAN services, you can enter these tariffs in the web interface and automatically calculate the estimated charges for your BGAN calls and data sessions. To enter the call tariffs, do as follows:

1. Under Advanced, select Call Charges.

2. Select the currency from the Displayed currency drop-down list.

3. Enter the tariff for each of the BGAN services.

4. Click Save. The entered tariffs are used for estimating the charges for calls and data sessions over the

BGAN network. For further information, see Call log on page 42.

Chapter 4: Configuration

Thrane & Thrane A/S does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.

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Prepare the terminal for remote management

You can set up the terminal so that it can be controlled from a remote location.

To set up the terminal for remote management, select Advanced > Remote management from the Control panel.

Chapter 4: Configuration

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Prepare the terminal for remote access with IP

Note

The settings for Remote access with IP are not relevant if you are using the SMS ATCO command _IREMWEB to get access to the web interface from a remote location, or you only need remote access by SMS commands.

For details on SMS commands, see the next section and Remote access with SMS on page 23. For details on how to use the _IREMWEB command, see To use AT

commands to get remote access to the web interface on page 25.

1. From the Remote management page, locate the section Remote access with IP.

2. Select Enable access to web application and/or Enable access to AT commands.

3. Type in the Incoming port numbers to use for the web server and for AT commands. The default port numbers are:

•web server: 80

• AT commands: 5454

Chapter 4: Configuration

If you type another port number, the port number must be available at your service provider.

4. Under Trusted IP addresses, click Add IP address and type in the IP address of the device you want to give access to the terminal.

5. To add more IP addresses, click Add IP address again.

To be able to access the terminal you must have an active data connection.

After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses, using the incoming port defined in the Incoming port field.

For information on how to access the terminal, see To get remote access from a trusted IP

address (preconfigured) on page 25.

If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, it must be included in your airtime subscription and you must set the APN source to SIM default. For details, see To change the APN for a connection package on page 59.

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Prepare the terminal for remote access with SMS

Note

Important

The terminal must be logged on to the BGAN satellite services to receive and accept an SMS.

1. From the Remote management page, locate the section Remote access with SMS.

2. Select whether you want to Enable remote SMS commands.

3. Enter the password for remote SMS. It can be 5 to 15 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory. This password must be entered every time you send an SMS command. Default password is remote. See Remote access with SMS on page 23.

4. Select Trust all phone numbers or, at Trusted phone numbers, enter at least one trusted mobile number from which the terminal accepts an SMS. Use the wild card * to accept a range of trusted numbers. Leave out the prefix before the country code (example: for “+45” write only “45”)

Chapter 4: Configuration

Entered mobile number with wild card Mobile numbers accepted

453955880* +4539558800 to +4539558809

45395588* +4539558800 to +4539558899

If you select Trust all phone numbers you should take security measures such as changing the SMS remote password in order to avoid unintended use.

5. To add more phone numbers, click Add phone number again.

6. At Static IP addresses for SMS data activation, click Add IP address and add any static IP addresses used by locally connected equipment for which a data connection should be activated when the EXPLORER 510 receives an “ACTIVATE” or “DEACTIVATE” SMS command.

7. Click Save.

For information on how to send SMS commands, see Remote access with SMS on page 23.

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Remote control of tracking

When you are using the tracking function of the EXPLORER 510, you can set up the terminal so that the tracking server can access the EXPLORER 510 e.g. to start or stop tracking or to change reporting intervals.

To allow the tracking server to control the tracking settings, do as follows:

1. Under Advanced, select Tracking settings.

2. Select Allow remote control of tracking.

3. Click Save.

The EXPLORER terminal will now accept commands from the specified tracking server, for example to change reporting intervals or start/stop reporting.

Help desk

Under Help desk you can enter the contact information you want for your EXPLORER 510. The Help desk contact information is empty by default. You must provide the contact information, e.g. the phone number for your Airtime Provider. Do as follows:

Chapter 4: Configuration

1. In the Advanced page, select Help desk.

2. Type in the contact information you want.

3. select Save.

The Help desk information is now available from the About page (

Support > About).

Reset button

You can change the function of the Reset button. Do as follows:

1. From the Advanced page, select Reset button.

2. Select the behavior you want for the Reset button.

• Enabled: Short push: Reset WLAN settings, Long push: Reset to factory default.

• Long press disabled: A push on the Reset button will only reset the WLAN settings,

regardless of how long you push the button.

• Disabled: The Reset button will not have any function, except when you push and hold

it while the terminal is starting up (Safe mode, see Restore the settings of the

EXPLORER 510 on page 82).

3. Click Save.

 (Control panel) >

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Chapter 4: Configuration

Note

Optional: To set up cellular network for data

The EXPLORER 510 is a BGAN terminal by default. However, if you are within coverage of a cellular network, you may want to acquire an EXPLORER Cellular Modem as an alternative to the BGAN network. Note that you need a separate SIM card for the cellular network, the EXPLORER 510 SIM card can only be used for the BGAN network.

The EXPLORER 510 does not provide automatic switch-over between BGAN and cellular network, so you have to select the network you want to use.

To enable the EXPLORER 510 to use the cellular network, do as follows:

1. Acquire an EXPLORER Cellular Modem from Cobham SATCOM.

2. Connect your computer to the EXPLORER 510 using the WLAN interface.

3. Access the web interface.

The USB interface must be enabled. See USB interface setup on page 45.

4. Under Control panel > Terminal settings, select one of the following at Mode:

• Cellular only

• Cellular modem if available at power-up, or

• User selection. For details on Cellular/BGAN network selection, see Mode (select network) on page 54.

5. When the modem is connected to the USB interface, the Dashboard of the web interface shows a new tile with the cellular connection. The “M” on the tile for the cellular modem indicates that it is a cellular modem and not a BGAN connection.

If you have selected Cellular modem if available at power-up, you have to restart the terminal before the cellular connection can be activated.

6. If you have selected User selection in step 4. above, you must first select the cellular network. Click the tile with the cellular modem, or click the signal strength icon top right corner of the web interface. Then select EXPLORER Cellular Modem and click OK.

in the



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Chapter 4: Configuration

Note

7. If required, select  on the tile to set or change the name or the APN of your cellular

connection. For details, see the next section.

When the connection is established, an “M” on the signal bar in the top right corner indicates that it is a cellular (M

odem) connection, and the tile shows details about the connection.

The data connection is automatically established when set up correctly, so you cannot start and stop the cellular connection from the tile as you can with the BGAN connections.

You may have to enter a PIN before you can use the cellular network, see To enter

the SIM PIN in the web interface on page 36.

You can now access the Internet through the cellular network from a device connected to the EXPLORER 510. Note that you cannot use the BGAN network as long as EXPLORER Cellular Modem is selected.

You cannot make calls nor send SMS messages on the cellular network through the EXPLORER 510. Only data connection is possible over the cellular network. You can still send and receive SMS messages using the BGAN mobile number of the terminal (if the terminal is pointed and connected to the CS domain in the BGAN network).

To change the name or the APN for your cellular connection

Do as follows:

1. Select

2. Type in the new name for your connection.

3. Type in the name of the APN you are going to use for your cellular connection.

 on the tile with the cellular connection.

4. Click Save.

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Chapter 5

Note

Maintenance and troubleshooting

Support

Contact information

Should your Cobham SATCOM product fail, please contact your dealer or installer, or the nearest Cobham SATCOM partner. You will find the partner details on

www.cobham.com/satcom, Technical Service Partner List. You can also access the Partner

Portal at www.cobham.com/satcom, Cobham SYNC Partner Portal, which may help you solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user training, technical support, arranging on-site repair or sending the product for repair. Your dealer, installer or Cobham SATCOM partner will also take care of any warranty issue.

To repack for shipment

Should you need to send the product for repair, please read the below information before packing the product.

The shipping carton has been carefully designed to protect the EXPLORER 510 and its accessories during shipment. This carton and its associated packing material should be used when repacking for shipment. Attach a tag indicating the type of service required, return address, part number and full serial number. Mark the carton FRAGILE to ensure careful handling.

Correct shipment is the customer’s own responsibility.

If the original shipping carton is not available, the following general instructions should be used for repacking with commercially available material.

1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of service required, return address, part number and full serial number.

2. Use a strong shipping container, e.g. a double walled carton.

3. Protect the front- and rear panel with cardboard and insert a layer of shock-absorbing material between all surfaces of the equipment and the sides of the container.

4. Seal the shipping container securely.

5. Mark the shipping container FRAGILE to ensure careful handling.

Failure to do so may invalidate the warranty.

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Chapter 5: Maintenance and troubleshooting

Important

Note

Software update

Connect DC power to the terminal before starting the software update.

To update software with the web interface

To update the software in the EXPLORER 510, do as follows:

1. Download the new software to your computer.

2. Connect your computer to the EXPLORER 510.

or acquire the software from Cobham SATCOM and save it

3. Open the web interface in your browser and enter the Control panel

4. Click Support > Update software.

5. Click Update software...

6. Browse to the new software version and click Open. The file has the extension “.tiif”.

7. The EXPLORER 510 now restarts and completes the software update.

The update procedure takes a couple of minutes.

You can check the software version under Control panel > Support > About.

If, for some reason, you cannot upload software using the web interface, you can also use the USB interface. For details, see To update software with USB on page 80.

To update software from a remote location

You can initiate a remote software upgrade with an AT command, either from the command interface or encapsulated in an SMS (ATCO command).

_IGETFW tells the terminal to get software from an FTP server and either upgrade the terminal software or download the software file to the terminal for later upgrade.

.

_IUPDFW tells the terminal to upgrade its software to the downloaded file.

For syntax and parameters, see ATCO commands on page 109.

Do as follows:

1. Download the new software on your FTP server.

2. To access the EXPLORER 510, use one of the following:

1. You can download the software from the “Cobham SYNC Partner Portal” at

www.cobham.com/satcom, select Cobham SYNC Partner Portal > Downloads. Locate the

EXPLORER 510 software.

98-143082-D Software update 79

or acquire the software from Cobham SATCOM and place it

Page 88

Chapter 5: Maintenance and troubleshooting

• a computer connected to the Internet, see To get remote access from a trusted IP

address (preconfigured) on page 25, or

• equipment capable of sending and receiving SMS messages, see Remote access with

SMS on page 23.

Note that you need a password for both access methods. For AT commands, use the AT_ICLCK command with the admin password, for SMS, use the remote SMS password.

3. Use the command _IGETFW to initiate the software download (and maybe upgrade) from the specified FTP server. If you are using the default APN this can be left out.

Example:AT_IGETFW=1, "ftp.myftpserver.com","ftp-

username","ftp-password"

In this example, the terminal will get the software from the FTP server named ftp.myftpserver.com via the default APN and download and then upgrade the software in the terminal.

4. The terminal prepares for software update, connects to the specified FTP server and downloads the software image. If you have selected Deferred update (_IGETFW=0), you have to use the command _IUPDFW followed by the software file name when you want the terminal to upgrade the software.

5. If you have selected Immediate update (_IGETFW=1), the terminal updates the system, reboots, installs the update and verifies the online connection.

6. When the software upgrade is successfully completed you get an AT or SMS command response with the message Complete.

Example:_IUPDFW: 0, Complete

To update software with USB

If the web interface is not available, you may also use the USB interface to update the software from a USB memory stick.

To prepare the USB stick

Do as follows:

1. Download the EXPLORER 510 software to your computer

2. Insert the USB memory stick into your computer and copy the EXPLORER 510 software image file to the drive.

3. Rename the file name to "tt3711a.tiif".

4. Remove the USB memory stick from the computer.

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To upload the software to the EXPLORER 510

Note

Important

The USB interface must be enabled in the EXPLORER 510 (default enabled). See USB

interface setup on page 45 for details on how to enable the USB interface.

1. Insert the USB memory stick with the new software into the EXPLORER 510 USB connector. The EXPLORER 510 reads the software image from the USB memory stick and starts the software update process. The EXPLORER 510 restarts and completes the software update. The Status LED flashes blue to indicate that the software update process is ongoing.

2. Wait for the status LED to become green to indicate the software update process is completed.

3. Remove the USB memory stick.

Recovery software update

Chapter 5: Maintenance and troubleshooting

If the EXPLORER 510 becomes inoperative, a recovery software update may bring it back into an operational state.

The recovery software update will reset your EXPLORER 510 configuration to factory default!

To make a recovery software update, do as follows:

1. Prepare the USB stick as described in To prepare the USB stick on page 80.

2. While powering on the EXPLORER 510, push and hold the Reset button until the two LEDs are flashing blue. See Restore the settings of the EXPLORER 510 on page 82.

3. Insert the USB memory stick with the new software into the EXPLORER 510 USB connector on the front.

The EXPLORER 510 reads the software image from the USB memory stick and starts the software update process.

4. Wait for the status LED to become steady green to indicate the software update process is completed.

5. Remove the USB memory stick.

6. Switch the EXPLORER 510 off and on again.

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Chapter 5: Maintenance and troubleshooting

Note

Reset button

Restore the settings of the EXPLORER 510

The EXPLORER 510 has a Reset button that has three functions: To restore all settings to factory settings, to restore WLAN settings only and to put the EXPLORER 510 into safe mode for recovery software upload.

You can set up in the web interface which functions should apply to the Reset button. See Reset button on page 75.

Action Function

Push and hold the Reset button for 2-10 seconds

Push and hold the Reset button for > 10 seconds

While the EXPLORER 510 is booting, push and hold the Reset button

The Reset button is located inside the small hole next to the SIM slot.

WLAN settings are restored to default. The WLAN LED lights yellow.

Default WLAN settings:

• Broadcast SSID: EXPLORER510

• Encryption standard: WPA2-AES

• Encryption key: serial number of the EXPLORER 510

•Region: Other, i.e. the most restrictive setting

The EXPLORER 510 restores factory settings and restarts the system. All changes to the configuration are lost.

The EXPLORER 510 enters safe mode. Both LEDs are flashing blue.

In safe mode the EXPLORER 510 is ready for a recovery software upload (see Recovery software update on page 81).

Do as follows:

1. Loosen the two screws holding the SIM cover.

2. Lift the cover.

3. Use a pointed device to push the Reset button.

4. Close the cover and tighten the two screws carefully. This is important in order to maintain the IP grade of the EXPLORER 510.

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Maintenance

Normal use of the battery

It is recommended not to partially charge/discharge the battery several times in a row. Partial charging/discharging affects the accuracy of the capacity measurement.

Never leave the EXPLORER 510 fully discharged for a longer period of time. If the EXPLORER 510 is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30%. If the EXPLORER 510 is stored for more than a month, charge the battery to 50%. For battery specifications, see Battery specifications (internal battery) on page 96.

To recharge the battery

To recharge the battery, connect external power to the DC input of the EXPLORER 510. For details on how to apply external power, see External power on page 17.

Accurate display of the battery capacity

Chapter 5: Maintenance and troubleshooting

To ensure accurate display of the battery capacity, you can run a “learning cycle” at first time use. The learning cycle must be performed between 20°C and 30°C.

Do as follows:

1. Fully charge the battery.

2. Remove external power and fully discharge the battery: Use the EXPLORER 510 and/or leave it on until it turns off automatically. This way the EXPLORER 510 “learns” the complete capacity of the battery. Note that it may take several

hours to discharge the battery if it is not in use.

3. Recharge the battery.

Disposal of the EXPLORER 510

Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste).

In order to protect the environment and ensure the correct recycling of old equipment as well as the re-utilization of individual components, use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol.

Contact the local distributor for information about what type of return system to use.

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Troubleshooting

Troubleshooting guide

Problem Possible cause Remedy

Chapter 5: Maintenance and troubleshooting

The EXPLORER 510 cannot be switched on, or does not stay on when powered by the battery.

The EXPLORER 510 cannot be switched off.

Charging error The temperature is below 0°C

The battery needs recharging. Recharge the battery. Check the

The Power button was not held long enough.

or above 40°C.

The charging voltage is lower than the specified minimum voltage.

battery indicator in the web interface.

When you switch off the EXPLORER 510, hold the power button until the light indicator flashes rapidly yellow.

In rare cases, it may take up to 10 seconds to switch off the EXPLORER 510.

Only charge the battery when the temperature is within the range 0°C to 40°C.

Wait until charging begins (the Status indicator flashes yellow).

If the battery is completely discharged, and it has been out of use for a long time, the charging process may take a long time to start. If charging does not begin within 2-3 hours, contact your local distributor.

The EXPLORER 510 is not operational.

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Software error Restart the terminal.

If the problem persists, you can make a recovery software upload as described in Recovery software

update on page 81.

Note: This will reset the configuration of your terminal to factory default!

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Chapter 5: Maintenance and troubleshooting

Problem Possible cause Remedy

The web interface shows Insert SIM.

The web interface shows No position fix.

The SIM card is not present. Insert the SIM card in the SIM slot

according to the instructions in the section To insert the SIM

card on page 7.

The SIM card is not inserted properly.

Remove the SIM card and reinsert it according to the instructions in the section To

insert the SIM card on page 7.

The EXPLORER 510 is unable to register on the network, because the GNSS position is unknown.

Make sure the view to the GNSS satellites is not blocked.

To obtain position fix, the EXPLORER 510 should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER 510 has obtained position fix, you can point the antenna towards the BGAN satellite.

You can see position status in the status section in the web interface.

The web interface shows Emergency calls only.

The web interface shows Not registered.

The BGAN network is only available for emergency calls.

The reason may be one of the following:

1) Your Airtime subscription has expired.

2) You are using the wrong SIM card.

3) No SIM card is inserted.

4) You have cancelled the PIN

The EXPLORER 510 cannot register on the BGAN network.

1) Check your subscription with the Airtime Provider.

2) Check that your SIM card is valid for communication on the BGAN network.

3) Insert the SIM card

4) Enter the PIN

Check that your SIM card is valid for communication on the BGAN network.

Check your subscription with the Airtime Provider.

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Chapter 5: Maintenance and troubleshooting

Problem Possible cause Remedy

The web interface shows External control.

The EXPLORER 510 cannot obtain its position using GNSS.

No signal or weak signal from the BGAN satellite.

The EXPLORER 510 is currently controlled by an external application, e.g. LaunchPad or an AT command interface.

There is no GNSS signal, or the signal is weak.

If the EXPLORER 510 has not been used recently within the same location, it can take up to 10 minutes to obtain the position.

The view to the satellite is blocked.

If you want to use the built-in web interface, stop the external application and restart the EXPLORER 510. Then open your browser and access the web interface.

Check the position status in the web interface.

To help the EXPLORER 510 obtain position fix, it should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible.

When the EXPLORER 510 has obtained position fix, you can point the antenna towards the BGAN satellite.

Make sure the EXPLORER 510 has a clear view to the satellite. Be aware that window glass may reduce the signal level.

Connection to the Internet cannot be established.

The web interface cannot be accessed.

The antenna is pointed in the wrong direction.

Check that the antenna is pointed according to the position data.

Adjust the position to the highest possible signal strength.

The signal strength is too low. Check that the antenna is pointed

according to the position data.

Adjust the position to the highest signal strength you can obtain.

As a rule of thumb, you should have a a signal strength of 45 dBHz or more to be able to make a call or data session.

The browser is configured to use a proxy server.

For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN.

You have entered a wrong IP address.

Check the IP address and re-enter it. The default IP address is

192.168.0.1

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Chapter 5: Maintenance and troubleshooting

Problem Possible cause Remedy

A LAN connection cannot be established.

A WLAN connection cannot be established.

Cellular network: The web interface shows

PUK required for cellular modem

The cables are not properly connected.

The cable type(s) or connector type(s) are not correct.

The WLAN interface is disabled in the EXPLORER 510

Your computer or smartphone is placed too far away from the EXPLORER 510.

3 wrong PIN codes have been entered and the EXPLORER Cellular Modem now requires a PUK code to unlock the SIM. However, the PUK code cannot be entered using the EXPLORER 510.

Connect the cables.

Note that you must use the USB to LAN Converter Cable from Cobham SATCOM.

Enable the interface by accessing the web interface and selecting

Control panel > WLAN > Enable.

Bring the computer closer to the EXPLORER 510.

Note that the specified maximum distance is only valid under ideal conditions.

Remove the EXPLORER cellular modem and insert it into another device (e.g. your computer). Then enter the PUK code from this other device. When the SIM is unlocked you can put it back into the EXPLORER 510.

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Status signalling

Status

WLAN

Note

Means of signalling

The EXPLORER 510 system provides two methods for signalling the status of the system.

• Light indicators next to the SIM slot

• Messages shown in the web interface.

Light indicators

The EXPLORER 510 has two light indicators showing status and WLAN.

Chapter 5: Maintenance and troubleshooting

Status indicator

Indicator pattern Meaning

Errors (red constant) and Warnings (yellow constant) override other indications.

Green flashing rapidly Starting up

Green flashing slowly Power on (ready)

Green constant Power on with DC input

Yellow flashing slowly Battery charging

Yellow flashing rapidly Closing down

Yellow constant Warning (user recoverable)

Red constant Error. See the web interface.

Blue flashing (alone)

Blue flashing (with WLAN LED)

Uploading software to the terminal

Safe mode - see Restore the settings of the

EXPLORER 510 on page 82.

Off Power off

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WLAN indicator

Indicator pattern Meaning

Green flashing Rx/Tx traffic

Green flashing slowly In use - has WLAN registration(s)

Green constant Ready - customized configuration

Yellow constant Ready - factory default configuration

Chapter 5: Maintenance and troubleshooting

Blue flashing (together with Status LED)

Off Not active – power off / starting up / closing down

Event messages and status messages

In the web interface of the EXPLORER 510 you can see status messages and alerts that are currently active.

When a warning or error event is active, the web interface shows a warning symbol it to see a list of currently active alerts.

List of messages

The following list explains some of the messages that may show in the web interface of the EXPLORER 510.

Displayed text Explanation Remedy

Standard data speed limited due to high temperature

The bit rate of the data channel is reduced because the temperature is too high.

Safe mode - see Restore the settings of the

EXPLORER 510 on page 82.

. Select

Move the terminal to a cooler location.

Battery level low The battery level is low. Charge the battery. See To

recharge the battery on

page 83.

Temperature too low for charging

Temperature too high for charging

98-143082-D Troubleshooting 89

The temperature is lower than the minimum charge temperature.

The temperature is higher than the maximum charge temperature.

Only charge the battery when the temperature is within the specified range. See Charge temperature on page 128.

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Chapter 5: Maintenance and troubleshooting

Displayed text Explanation Remedy

Antenna - Startup temperature too low

Connection closed. Data or time limit exceeded.

Automatic activation failed. Reconnecting...

The temperature in the antenna is too low for the system to start up.

The data connection is closed because a data limit defined in the web interface is exceeded.

The data limit may be set to avoid unintentional use of bandwidth, e.g. if you forget to close a connection after use.

The terminal failed to automatically activate a Standard data connection at start-up, even though it was configured to do so.

None. If the ambient temperature is outside the specified limits, the antenna may not be able to start up properly. Refer to General

specifications on page 95

for temperature specifications.

Restart the connection e.g. from the Dashboard in the web interface. See To start

and stop data connections (BGAN) on page 20.

You can change the data limits in the web interface under Advanced > Data limits.

Wait for the terminal to reconnect.

Connection failed The terminal failed to

establish a connection.

Restart the connection e.g. from the Dashboard in the web interface. See To start

and stop data connections (BGAN) on page 20.

Connection lost The data connection was lost. Restart the connection e.g.

from the Dashboard in the web interface. See To start

and stop data connections (BGAN) on page 20.

Network failure There is a problem, with the

network, e.g. congestion.

Try again later.

If the problem persists, contact your airtime provider.

Network failure. Reconnecting...

There is a problem, with the network, e.g. congestion.

The terminal tries to reconnect because it is set up for automatic activation.

Wait for the terminal to reconnect.

If the problem persists, contact your airtime provider.

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Chapter 5: Maintenance and troubleshooting

Displayed text Explanation Remedy

WLAN control WLAN failed to start up

normally.

Unknown connection problem

Not registered to the network

There is an unknown problem with the connection.

The terminal is not registered on the satellite network.

Restart the terminal. Contact your distributer if the problem persists.

Restart the connection e.g. from the Dashboard in the web interface. See To start

and stop data connections (BGAN) on page 20.

If the problem persists, contact your airtime provider.

You can only make a connection if the terminal is registered on the satellite network.

Make sure that:

• The SIM card is present.

• The PIN has been entered (if used).

Closing terminal due to high temperature

USB power limited to

0.5A due to high temperature

Temperature too low (critical)

Critically high temperature is causing the terminal to shut down.

Because the temperature is too high, the USB power is limited to 0.5 A, even if it is set up to use 1.0 A.

Low ambient temperature is causing the performance of the terminal to be degraded or halted.

• The terminal is pointed.

See To get started on page 5 for details.

If possible, move the failing unit to a cooler location. For information on ambient temperature, see General

specifications on page 95.

Contact your distributor if the problem persists.

Move the terminal to a cooler location, or avoid connecting equipment that requires more than 0.5 A.

Move the terminal to a warmer location. For information on ambient temperature limits, see

General specifications on

page 95.

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Chapter 5: Maintenance and troubleshooting

Displayed text Explanation Remedy

Too low temperature warning

Temperature too high (critical)

Too high temperature warning

Low ambient temperature is causing the performance of the terminal to be degraded or halted.

The terminal will assume radio silence if the problem is in the ACM module of the antenna.

Terminal: Critically high temperature is causing the terminal to shut down.

Antenna: Critically high temperature is causing the antenna to stop transmission.

High ambient temperature is causing the performance of the system to be degraded or halted. If the problem is in the terminal: The bit rate for Standard data is reduced.

Move the terminal to a warmer location. For information on ambient temperature limits, see

General specifications on

page 95.

If possible, move the failing unit to a cooler location. For information on ambient temperature, see General

specifications on page 95.

Contact your distributor if the problem persists.

Move the terminal to a cooler location. For information on ambient temperature limits, see

General specifications on

page 95.

Satellite signal lost

Registration for voice failed

Registration for data failed

Software update still fails after several retries

Software update failed

If the problem is in the antenna: The bit rate is reduced.

The system no longer receives a signal from the satellite.

The system has not yet been allowed to register for voice services (Circuit Switched).

The system has not yet been allowed to register for data services (Packet Switched).

The terminal was unable to upload new software to the antenna.

Make sure the antenna has a clear view to the satellite.

If the problem persists, contact your airtime provider.

Contact your distributor.

Restart the terminal.

Contact your distributor if the problem persists.

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COBHAM EXPLORER 510 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety summary 1

Introduction to EXPLORER 510

General description

Features and interfaces of the EXPLORER 510

Features

Your EXPLORER 510 terminal

EXPLORER 510 overview

User interfaces

Antenna

Battery

SIM card

To get started

To unpack and assemble the EXPLORER 510

Initial inspection

What’s in the delivery

The EXPLORER Connect app

To insert the SIM card

To r em ove the SIM card

To switch the EXPLORER 510 on or off

To connect your WLAN-enabled device

To connect to LAN

To access the web interface

To access the external network

BGAN or cellular network

To point the antenna (BGAN)

The registration procedure (BGAN)

Do you need a PIN?

To start and stop data connections

Default data connection types

To make phone calls over BGAN

To connect a phone

To m ak e a ca ll

External power

Semi-fixed installation

Operation

BGAN or cellular network

Connection to the EXPLORER 510

Data connection

Router function

Standard or Streaming data

To start and stop data connections (BGAN)

PPPoE (Point-to-Point Protocol over Ethernet)

To access the terminal using AT commands

To access the terminal from a remote location (BGAN only)

Remote access with SMS

Remote access with the web interface

Phone calls

Call types

To make or receive a phone call with EXPLORER 510

Local numbers and special functions

Alerts

Status of the EXPLORER 510

Tracking and location reporting

To charge your smartphone

Configuration

Configuration with EXPLORER Connect app

The web interface

What is the web interface?

To access and navigate the web interface

To point the antenna (BGAN)

Pointing in web interface

Pointing in EXPLORER Connect app

To enter the SIM PIN in the web interface

Do you need a SIM PIN?

To enter the SIM PIN

To c an ce l t he SI M P IN

To control data connections from web interface (BGAN)

To start and stop data connections

Default data connection types

Status information

The Control panel

To use the logs

To access the logs

Call log

Data log

Tot al co un te rs