Cobalt Digital Inc RaQ XTR User Manual

COBALT RaQ™ XTR

User Manual

Part Number: 070-00263-01 Date: 01-2001

The Cobalt logo, Cobalt Networks, Cube, Cobalt Qube, Qube, Cobalt RaQ, RaQ, Cobalt CacheRaQ, Cobalt NASRaQ, Cobalt StaQware and BlueLinQ are trademarks or registered trademarks of Cobalt Networks, Inc.

Chili!Soft and Chili!Soft ASP are trademarks or registered trademarks of Chili!Soft, Inc.

Linux is a trademark of Linus Torvalds.

The RSA software and the RSA logo are trademarks of RSA Data Security Inc.

All other company, brand and product names may be registered trademarks or trademarks of their respective companies and are hereby recognized.

This publication and the information herein is furnished “AS IS”, subject to change without notice, and should not be construed as a commitment by Cobalt Networks, Inc. Furthermore, Cobalt Networks, Inc., assumes no responsibility or liability for any errors or inaccuracies, makes no warranty of any kind (express, implied or statutory) with respect to this publication, and expressly disclaims any and all warranties of merchantability, ﬁtness for particular purposes and non-infringement of third-party rights.

The majority of the software used within the Cobalt RaQ XTR can be freely distributed under the terms of the BSD copyright and the GNU Public License. However, some applications remain the property of their owners and require their permission to redistribute.

The Cobalt RaQ XTR includes software developed by the Apache Group for use in the Apache HTTP server project (http://www.apache.org/).

The Cobalt RaQ XTR also includes Majordomo, a package for managing Internet mailing lists. The latest version of Majordomo can be obtained from ftp://ftp.greatcircle.com/pub/majordomo/.

Sendmail is a trademark of Sendmail, Inc.

Cobalt Networks, Inc. 555 Ellis Street Mountain View, CA 94043 www.cobalt.com

In the U.S.A.:

Phone (888) 70-COBALT

(650) 623-2500

Fax (650) 623-2501

Outside the U.S.A.:

Phone +1 (650) 623-2500 Fax +1 (650) 623-2501

Important Safeguards

For your protection, please read and understand all of the safety and operating instructions regarding your Cobalt RaQ XTR and retain for future reference.

1. Ventilation

The Cobalt RaQ XTR’s bottom vents and fan openings protect the server from overheating. These openings must not be blocked or covered. This product should not be placed in a built-in installation unless proper ventilation is provided.

2. Lithium Battery

The lithium battery on the system board provides power for the real-time clock and CMOS RAM. The battery has an estimated useful life expectancy of 5 to 10 years. If your system no longer keeps accurate time and date settings, it may be time to change the battery. Contact Cobalt for service information.

Warning:

replaced or replaced with the wrong type of battery. Replace only with the same or equivalent type recommended by the equipment manufacturer. Dispose of used batteries according to manufacturer’s instructions.

Avertissement :

incorrect de la pile. Remplacer uniquement avec une pile du même type ou d’un type équivalent recommandé par le fabricant. Mettre au rebut les piles usagées conformément aux instructions du fabricant.

Achtung:

Polarität eingesetzt wird. Nur mit einem gleichen oder ähnlichen, vom Hersteller empfohlenen Typ, ersetzen. Verbrauchte Batterien müssen per den Instructionen des Herstellers verwertet werden.

There is a danger of explosion if the battery is incorrectly

Il y a danger d’explosion s’il y a remplacement

Explosionsgefahr wenn die Battery in umgekehrter

Cobalt RaQ XTR User Manual iii

Important Safeguards

3. Power Cord

Caution:

device. Ensure that the socket outlet is located or installed near the

4. Electrical Shock

To reduce the risk of electrical shock, do not disassemble this product. Take the RaQ XTR to a qualiﬁed service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is subsequently used.

equipment and is easily accessible.

Attention :

prise de courant doit être située ou installée à proximité du matériel et offrir un accès facile.

Achtung:

Netzstecker zu ziehen. Vergewissern Sie sich, dass die Steckdose leicht zugänglich ist.

The power-supply cord is used as the main disconnect

Le cordon d’alimentation sert d’interrupteur général. La

Zur sicheren Trennung des Gerätes vom Netz ist der

5. Browsers

Both Netscape Navigator® and Microsoft® Internet Explorer have bugs that can cause intermittent, unexplained failures. When using a Web browser to interact with your Cobalt RaQ XTR, you may occasionally experience a browser failure. Released product versions of the browsers are usually more reliable than beta versions and later versions typically work the most reliably. A browser program failure, although annoying, does not adversely affect your Cobalt RaQ XTR’s data.

To use the RaQ XTR, you need a personal computer (attached to the network) that uses a Web browser (for example, Netscape Navigator, version 4.7 or later, or Microsoft Internet Explorer, version 5.0 or later). To manage the RaQ XTR from the Server Desktop, you must enable cookies, cascading style sheets and Javascript on your browser (these features are normally enabled by default).

iv Cobalt RaQ XTR User Manual

Regulations and Information

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his/her expense.

Cobalt RaQ XTR User Manual v

Important Safeguards

vi Cobalt RaQ XTR User Manual

Preface

List of chapters

This user manual is for anyone who will set up the RaQ XTR network server appliance for a group of users. You should be familiar with Microsoft®

Windows™, Macintosh® or other operating systems, and Netscape Navigator®, Microsoft® Internet Explorer or other Web browsers.

This manual consists of the following chapters and appendices:

Chapter 1

Chapter 2

RaQ XTR and the process of integrating the RaQ XTR into a network.

Chapter 3

Chapter 4

Administrator.

Chapter 5

RaQ XTR Administrator.

Chapter 6

on creating and uploading Web pages.

Appendix A

Appendix B

speciﬁcations.

Appendix C

RaQ XTR hardware.

— “Introduction” includes an overview of the RaQ XTR’s features.

— “Setting up the RaQ XTR” describes the hardware setup of the

— “Site User” explains the features available to a site user.

— “Site Management” explains the features available to the Site

— “Server Management” explains the features available to the

— “Services” includes information on conﬁguring an email client, and

— “Using the LCD Console” explains the LCD console functions.

— “Product Speciﬁcations” lists the RaQ XTR technical

— “Upgrading the RaQ XTR” explains how to upgrade the

Appendix D

outside the purview of normal operation.

Appendix E

DNS service.

— “Advanced Information” describes processes and options that are

— “Domain Name System” gives an in-depth explanation of the

Cobalt RaQ XTR User Manual vii

Preface

Appendix F

— “Disaster Recovery with Third-Party Software” explains how to

conﬁgure the server software for the third-party backup and restore solutions.

Appendix G

Appendix H

— “Licenses” lists licensing information.

— “Glossary” provides a glossary of terms used in the RaQ XTR

manual.

Icons used on the UI and in the manual

Table 1 describes the icons used by the browser-based User Interface (UI) and in this manual. If you pass the mouse pointer over an icon, a short help message appears at the bottom of the screen.

Table 1.

Icon Description

Icons used in the user interface

Web Server

In the “Service Settings” table under

Control Panel

; Web Server is always on.

Server Management >

Email Server

In the “Service Settings” table under

Control Panel

FTP Server

In the “Service Settings” table under

Control Panel

Telnet Server

In the “Service Settings” table under

Control Panel

Simple Network Management Protocol (SNMP)

In the “Service Settings” table under

Control Panel

Active Server Page (ASP) Administrative Server

In the “Service Settings” table under

Control Panel

Server Management >

viii Cobalt RaQ XTR User Manual

Domain Name System (DNS)

In the “Service Settings” table under

Control Panel

Server Management >

List of chapters

Table 1.

Icons used in the user interface

Icon Description

Modify

In the “Virtual Site List” table under

Management

In the “Bandwidth Limits” table under

Control Panel

IP address.

In the “User List” table under

> User Management

Email settings

In the “User List” table under

> User Management

user.

Delete

Server Management > Site

; used to modify settings for a virtual site.

Server Management >

; used to modify a bandwidth limit for an

Site Management (<sitename>)

; used to modify the settings for a site user.

Site Management (<sitename>)

; used to modify the email settings for a site

In the “Virtual Site List” table under under

> Site Management

; used to delete a virtual site from a

RaQ XTR.

In the “Bandwidth Limits” table under

Control Panel

; used to delete a bandwidth limit for an

Server Management >

IP address.

In the “User List” table under

> User Management

; used to delete a site user from a virtual

Site Management (<sitename>)

site.

Site Administrator

In the “User List” table under

> User Management

Site Management (<sitename>)

; indicates that the user is a Site

Administrator for the virtual site.

Telnet

In the “User List” table under

> User Management

Site Management (<sitename>)

; indicates that a user has telnet/shell

access.

Server Management

FrontPage

In the “User List” table under

> User Management

; indicates that a FrontPage User Web is

Site Management (<sitename>)

enabled for a site user.

Cobalt RaQ XTR User Manual ix

Preface

Table 1.

Icons used in the user interface

Icon Description

Secure POP (APOP)

In the “User List” table under

> User Management

enabled for a site user.

Suspension / Disabled

In the “Virtual Site List” table under

Management

the RaQ XTR Administrator.

In the “User List” table under

> User Management

by the Site Administrator.

In the “Site Settings” table under

(<sitename>) > Site Settings

Administrator); indicates that a service is disabled.

Site Management (<sitename>)

; indicates that a Authentication POP is

Server Management > Site

; indicates that a virtual site has been suspended by

Site Management (<sitename>)

; indicates that a user has been suspended

Site Management

(read-only page for a Site

Enabled

In the “Site Settings” table under

(<sitename>) > Site Settings

Site Management

(read-only page for a Site

Administrator); indicates that a service is enabled.

Active Monitor Status

Viewable from all of the screens. A blue icon indicates that all of the monitored system components are functioning correctly; a red icon indicates that a monitored component has a problem.

Log Out

Viewable from the WebMail screen; allows the user to log out of WebMail.

New Software / Software Update

Viewable to the RaQ XTR Administrator from all of the screens; turns red when new or updated software is available.

x Cobalt RaQ XTR User Manual

Uninstall Software

In the Installed Software List under

Software

. A green icon indicates that a the software package can

BlueLinQ > Installed

be uninstalled; a gray icon indicates that the software package cannot be uninstalled.

Contents

Important Safeguards iii

Preface vii

List of chapters vii

Icons used on the UI and in the manual viii

Contents xi

1 Introduction 1

Levels of user 2

Organization of the user manual 2

Site User 3

Site Administrator 4

RaQ XTR Administrator 5

Alternate Administrator feature 6

RaQ XTR Server Desktop 7

Programs 7

Personal Profile 7

Site Management 7

Server Management 7

BlueLinQ 8

RaQ XTR usage requirements 8

2 Setting up the RaQ XTR 9

General 9

Front view of the RaQ XTR 10

Rear view of the RaQ XTR 11

Hard disk drive bay view 12

RaQ XTR setup 13

Cobalt RaQ XTR User Manual xi

Contents

Phase 1: Making the connection 13

Installing the RaQ XTR 13

Connecting to the network 14

Connecting the power cord 15

Powering on the RaQ XTR 15

Configuring the RaQ XTR for the network 15

Using the LCD console to configure the network 16

Setting the configuration 17

Phase 2: Setting up with the Web browser 19

Support for RAID-0, RAID-1 and RAID-5 20

Active Assist — Online Help 21

Configuring the RaQ XTR with the Setup Wizard 22

License agreement 23

System Settings 24

RAID Setup 27

Registration 29

Completing configuration with the Setup Wizard 30

3 Site User 33

Overview of the Site User features 35

Overview of WebMail 36

Accessing WebMail 36

Compose 37

Adding an attachment to a message39

Folder List 40

Viewing a folder

Messages in a folder42

Moving a message 42

Replying to a message 43

Forwarding a message 44

Deleting a message 44

Manage Folders 45

Adding a folder 45

Modifying a folder 46

Deleting a folder 46

Logging out of WebMail 46

xii Cobalt RaQ XTR User Manual

Contents

Personal profile 47

Account 47

Modifying account information 47

Email 48

Forward Email To 48

Vacation message 49

Usage Data 50

Viewing the usage data 50

Backup 51

Performing a backup 51

Restore 52

Performing a restore 52

4 Site Management 55

Organization of the Site Management tab 59

User management 60

Setting defaults for a site user 60

Modifying the default user settings 61

Adding a site user 62

Search and sort functions 64

Searching a list of site users 65

Sorting a list of site users 65

Removing a site user 65

Entering user email settings and aliases 66

Mail Forwarding and Vacation Reply 66

Email aliases 66

Adding an email alias 67

Changing user settings 68

Modify settings for a site user 68

Modify email options for a site user 69

Catch-all email account 70

Importing and exporting site users 71

Creating a TSV text file 71

Importing a list of users 72

Exporting site users to a text file 73

Exporting a list of users 73

Cobalt RaQ XTR User Manual xiii

Contents

Mailing list management 74

Adding a mailing list 75

Modifying a mailing list 77

Removing a mailing list 77

Site settings 78

Changing site settings 79

Suspend a virtual site 81

Soft suspension 81

Suspend a site user 82

FTP settings 82

SSL settings 83

Obtain an externally signed SSL certificate 84

Enable SSL on a virtual site 85

Generate a self-signed certificate 86

SSL certificate for the main site 89

Enable the administration server for SSL 89

Submit the information to an external certification authority 89

Receive the response from the external certification authority 90

Enter the information from the external certification authority 90

Delete an SSL certificate 92

Usage statistics 93

Web 93

FTP 96

Mail 98

Disk 100

Backup 101

Backup file locations 104

SMB server 104

FTP server 104

NFS server 104

Restore 105

Performing a restore 105

Disaster recovery 107

Server management 108

Developing and publishing Web pages 108

xiv Cobalt RaQ XTR User Manual

Contents

5 Server Management 109

Alternate Administrator feature 111

Setting up an alteradmin account 111

Approaches to RaQ XTR administration 112

Definition of a virtual site 113

Organization of the Server Management tab 114

Organization of the BlueLinQ tab 115

Site management 116

Search and sort functions 117

Searching a list of virtual sites 118

Sorting a list of virtual sites 119

Overview of virtual sites 120

FrontPage Server Extensions 124

Active Server Pages (ASP) 125

ASP Administrative Server 126

PHP embedded scripting 126

Automatic configuration of DNS records 127

Setting defaults for a virtual site 128

Modifying the default site settings 129

Adding a virtual site 129

Adding a name-based virtual site 130

Removing a virtual site 131

RaQ XTR Administrator 132

Changing the RaQ XTR Administrator password 134

Resetting the RaQ XTR Administrator password 134

Control panel 134

Services 135

Web server 136

Email server 137

SMTP server 137

POP-before-SMTP feature 138

Email relaying 140

File transfer protocol (FTP) server 142

Cobalt RaQ XTR User Manual xv

Contents

Telnet server 142

Simple Network Management Protocol (SNMP) agent 143

ASP Administrative Server 144

Domain Name System (DNS) server 145

Network 145

Bandwidth 146

Bandwidth Limits table 147

Applying a bandwidth limit 148

Modifying a bandwidth limit 149

Deleting a bandwidth limit 149

Time 150

Server Usage 151

Network 151

Web 154

FTP 157

Mail 158

Backup and Restore 160

Control 160

Knox Arkeia 162

Legato NetWorker 163

Veritas NetBackup 164

Maintenance 165

Storage 165

Adding a storage device 166

Suspend a virtual site 167

Hard suspension 167

Reboot 168

Shutdown 169

System Information 170

Support tools 171

Active Monitor 172

Active Monitor icon 172

Active Monitor status table 173

RAID failure 175

Fan failure 177

xvi Cobalt RaQ XTR User Manual

Contents

BlueLinQ 178

Software Notification icon 178

New Software 179

Check availability of new software 180

Install new software manually 181

Updates 182

Check availability of software update packages 183

Install software updates manually 184

Installed Software 185

Settings 186

6 Services 189

Using email on the RaQ XTR 189

Developing Web pages 190

CGI scripts 190

Server-side scripting languages 191

Publishing Web pages using FTP 191

Publishing Web pages with FrontPage for User Webs only 193

A Using the LCD Console 195

Locked LCD panel 196

Access to the functions 196

Set up network 196

Configure UPS 198

Verifying the UPS configuration 200

Rebooting 201

Panel 202

Set sequence 202

Lock panel 204

Unlock panel 205

Reset password 206

Clearing the password through the LCD console 206

Assigning a new password through the Server Desktop 207

Powering down 208

Server not responding 209

Cobalt RaQ XTR User Manual xvii

Contents

B Product Specifications 211

Hardware 211

Software 211

General features 211

System management 212

Partner solutions 213

Physical data 213

Regulatory approvals 214

C Upgrading the RaQ XTR 215

Installing or removing a hard disk drive 216

Installing additional memory 221

Installing a PCI expansion card 224

Replacing a fan 228

D Advanced Information 233

Removing the Cobalt Server Desktop UI 233

Enabling Interbase 6.0 234

Serial console port 236

Initializing the RaQ XTR through the serial console port 236

Powering down the RaQ XTR server remotely 238

Removing a lock from the LCD panel 239

Development tools 240

Configuration files 241

Directory structure 242

RaQ XTR home page 242

Virtual site home page 242

Customized error Web pages 243

Site user home page 244

xviii Cobalt RaQ XTR User Manual

Contents

E Domain Name System 245

Basic DNS 245

Enabling the DNS server feature 246

Configuring a primary DNS server 246

Specifying a Forward Address (A) record 247

Specifying a mail server (MX) record 248

Specifying an alias (CNAME) record 249

Configuring a secondary DNS server 249

Adding a secondary domain 250

Adding a secondary network 250

Advanced DNS 251

Network Mask Notation Conversion 251

Delegating a subdomain 252

Delegating a subnet 253

Configuring server settings 253

Start of Authority (SOA) configuration 254

Name server (NS) 255

Domain administrator email address 255

Refresh interval 255

Retry interval 255

Expire interval 255

Time-to-live period (TTL) 255

Sample setup of DNS service 256

Reverse Address (PTR) record 257

Forward Address (A) record 258

Mail Server (MX) record 259

Brief history of the Domain Name System (DNS) 260

What is a DNS record? 261

Who manages your DNS records? 261

How does DNS work? 261

Cobalt RaQ XTR User Manual xix

Contents

F Disaster Recovery with Third-Party Software 263

How disaster recovery works 263

Locking the UI databases 264

General steps to perform disaster recovery 265

General notes regarding backup services 265

Knox Arkeia 266

Tailoring the backup service 266

Files associated with Knox Arkeia tailoring 267

Backing up a RaQ XTR with Knox Arkeia 268

Performing disaster recovery of a RaQ XTR with

Knox Arkeia 268

Preparing for disaster recovery 268

Performing a disaster-recovery operation 269

Legato NetWorker 271

Tailoring the backup service 271

Files associated with Legato NetWorker tailoring 272

Backing up a RaQ XTR using Legato NetWorker 272

Performing disaster recovery on a RaQ XTR with

Legato NetWorker 273

Preparing for disaster recovery 273

Performing a disaster-recovery operation 274

Technical notes 275

Veritas NetBackup 276

Tailoring the backup service 276

Basic instructions for performing a backup with

Veritas NetBackup 276

Backing up a RaQ XTR with Veritas NetBackup 277

Files associated with Veritas NetBackup tailoring 278

Performing disaster recovery on a RaQ XTR with

Veritas NetBackup 279

Preparing for disaster recovery 279

Performing Disaster Recovery 280

xx Cobalt RaQ XTR User Manual

Contents

G Contacting Cobalt Networks 283

Customer Service and Technical Support 283

General Cobalt information 283

Cobalt Technical Support and Service 283

Email contact 283

Technical Support telephone numbers 284

Further resources and information 284

Solutions 284

Cobalt Developer Network 284

Discussion Groups 284

The Knowledge Base 285

Online technical papers 285

Education 285

Before contacting Cobalt Networks Technical Support 286

H Licenses 287

The BSD Copyright 287

GNU General Public License 288

SSL License 294

I Glossary 295

Cobalt RaQ XTR User Manual xxi

Contents

xxii Cobalt RaQ XTR User Manual

Chapter 1

Introduction

The Cobalt RaQ™ XTR is a server appliance that provides a complete solution for hosting virtual sites, publishing Web pages, transferring ﬁles, hosting email and third-party applications, as well as offering new capabilities for high-trafﬁc, complex Web sites and e-commerce applications.

The RaQ XTR server appliance offers a full suite of Internet services with remote administration capabilities, pre-packaged in a single rack-unit (1RU) industry-standard enclosure. The RaQ XTR is pre-conﬁgured with the Linux operating system, Apache Web server, Sendmail, File Transfer Protocol (FTP) server, Domain Name System (DNS), FrontPage Server extensions, and support for Active Server Pages (ASP) and PHP.

All of these services can be used within an extranet or an intranet environment, or across the Internet.

The RaQ XTR further enhances the suite of services by offering from one to four hard disk drives, support for RAID Level 0, 1 or 5 (depending on the number of hard drives at initial conﬁguration), enhanced backup and restore functionality, disaster recovery and comprehensive site-usage reporting. The unique design of the RaQ XTR allows the user to add hard disk drives through the front panel without having to remove the server from the equipment rack.

The RaQ XTR also provides a ﬂexible platform for developing solutions, including the development of third-party applications.

The RaQ XTR is pre-loaded with InterBase 6.0, an open-source, cross-platform SQL database from Inprise Corporation. For more information on InterBase, visit the URL http://www.interbase.com. Also, see “Enabling Interbase 6.0” on page 234.

Cobalt RaQ XTR User Manual 1

Chapter 1: Introduction

Levels of user

The RaQ XTR server appliance has three levels of user:

• the

Site User

Site Administrator

RaQ XTR Administrator

all of the virtual sites and users as well

has access to his or her account information and the programs

manages a virtual site and the users on that site

manages the server appliance, and can manage

Organization of the user manual

This manual is organized according to the features that each level of user can access.

• Chapter 3, “Site User”, describes the features available to the Site User.

• Chapter 4, “Site Management”, describes the features available to the Site Administrator. The Site Administrator can access all of the features described for the Site User.

• Chapter 5, “Server Management”, describes the features available only to the RaQ XTR Administrator. The RaQ XTR Administrator can access all of the features described for the Site Administrator and the Site User.

2 Cobalt RaQ XTR User Manual

Levels of user

Site User

browser-based WebMail email client, upload and download ﬁles using the FTP service provided by the site, publish a personal Web page on the site, and back up and restore ﬁles and data located in the home directory.

Site Users are added to a virtual site by the RaQ XTR Administrator or a Site Administrator. A Site User only has control over the ﬁles located in his or her home directory on the RaQ XTR.

Figure 1 illustrates the level of access, indicated by the shaded area, available to Site Users.

can send and receive email through the virtual site, use the integrated

Figure 1.

Level of access for a Site User

Virtual Site 1

Site Administrator

- User A

- User B

- User C

- ...

Virtual Site 4

Site Administrator

- User A

- User B

- User C

- ...

RaQ XTR Administrator

Virtual Site 2

Site Administrator

- User A

- User B

- User C

- ...

... ... ...

Site Administrator

Virtual Site 3

- User A

- User B

- User C

- ...

Virtual Site n

- User A

- User B

- User C

- ...

Cobalt RaQ XTR User Manual 3

Chapter 1: Introduction

Site Administrator

site provides Web publishing, email and FTP services to the users of the site. The Site Administrator sets up user accounts and access privileges, maintains mailing lists, conﬁgures the secure-sockets layer (SSL) settings for the virtual site (if the RaQ XTR Administrator has enabled SSL on the site), controls the settings for the virtual site and its FTP service, has access to users’ email settings, can generate reports about the hard disk drive and Web usage on a virtual site, and can back up and restore ﬁles residing on the site.

The RaQ XTR Administrator designates the Site Administrator for each site. The Site Administrator has control only over this virtual site (unless he or she is also the RaQ XTR Administrator).

manages a virtual site located on the RaQ XTR; the virtual

Note:

✍

Figure 2 illustrates the level of access, indicated by the shaded area, available to Site Administrators.

Administrator for a virtual site, he or she has access to all of the RaQ XTR administrative functions as well.

If the RaQ XTR Administrator also serves as the Site

4 Cobalt RaQ XTR User Manual

Levels of user

Figure 2.

Level of access for a Site Administrator

Virtual Site 1

Site Administrator

- User A

- User B

- User C

- ...

Virtual Site 4

Site Administrator

- User A

- User B

- User C

- ...

RaQ XTR Administrator

Virtual Site 2

Site Administrator

- User A

- User B

- User C

- ...

... ... ...

Site Administrator

Virtual Site 3

- User A

- User B

- User C

- ...

Virtual Site n

- User A

- User B

- User C

- ...

RaQ XTR Administrator

The

RaQ XTR Administrator

RaQ XTR server appliance. This person sets up the RaQ XTR, sets up virtual sites, and sets access privileges and provides services for the Site Administrators and site users. The RaQ XTR Administrator can also act as the Site Administrator for any virtual site.

✍

Note:

Networks uses the term “virtual site”. In Cobalt’s deﬁnition, a

Whereas industry uses the term “virtual host”, Cobalt

virtual site consists of a Domain Name System (DNS) domain with Web, FTP and email services. Each virtual site contains its own list of site-user accounts. Each site-user account has its own Web page, FTP directory, email spool and any number of email aliases. The fully qualiﬁed domain name of a virtual site is unique to that site, while its IP address can be shared by many sites. For more information, see “Deﬁnition of a virtual site” on page 113.

is the person who controls and manages the

Cobalt RaQ XTR User Manual 5

Chapter 1: Introduction

The RaQ XTR Administrator has the user name

admin

and has full control of the RaQ XTR; the RaQ XTR Administrator is a member of the main site (which uses the IP address shown on the LCD screen of the RaQ XTR).

Alternate Administrator feature

The Alternate Administrator ( same level of access to the server as the RaQ XTR Administrator ( without having to use the user name

For more information, see “Alternate Administrator feature” on page 111.

Figure 3 illustrates the level of access, indicated by the shaded area, available to a RaQ XTR Administrator or the user

Figure 3.

Level of access for a RaQ XTR Administrator

alteradmin

admin

alteradmin

) feature allows a person to have the

admin

) but

and password to log in.

RaQ XTR Administrator

Virtual Site 1

Virtual Site 2

Virtual Site 3

Site Administrator

- User A

- User B

- User C

- ...

Virtual Site 4

Site Administrator

- User A

- User B

- User C

- ...

Site Administrator

- User A

- User B

- User C

- ...

... ... ...

Site Administrator

- User A

- User B

- User C

- ...

Virtual Site n

Site Administrator

- User A

- User B

- User C

- ...

6 Cobalt RaQ XTR User Manual

RaQ XTR Server Desktop

You access the RaQ XTR Server Desktop with a Web browser such as Microsoft Internet Explorer or Netscape Communicator. Depending on the level of user, the Server Desktop presents ﬁve different tabs which are described in the following sections:

•

Programs

•

Personal Proﬁle

•

Site Management

displayed on the tab)

•

Server Management

•

BlueLinQ

Programs

(the host name or IP address of the virtual site is

The

Programs

feature called WebMail.

For more information, see “Overview of WebMail” on page 36.

tab provides access to the integrated browser-based email client

Personal Proﬁle

The

Personal Proﬁle

on the RaQ XTR server.

For more information, see “Personal proﬁle” on page 47.

tab allows a user to conﬁgure his or her personal settings

Site Management

The Site Management chapter describes the functions that the Site Administrator normally performs. The Site Administrator accesses these functions under the

For more information, see Chapter 4, “Site Management,” on page 55.

tab on the Server Desktop.

Server Management

The Server Management chapter describes the functions that the RaQ XTR Administrator normally performs. The RaQ XTR Administrator accesses these functions under the

For more information, see Chapter 5, “Server Management,” on page 109.

Server Management

tab of the Server Desktop.

Cobalt RaQ XTR User Manual 7

Chapter 1: Introduction

BlueLinQ

The BlueLinQ™ Application Delivery Service is a Cobalt innovation that provides instant access to product updates and new services as they become available.

For more information, see “BlueLinQ” on page 178.

RaQ XTR usage requirements

To use the RaQ XTR, you need:

• A 10/100BaseTX Transmission Control Protocol/Internet Protocol (TCP/IP)

-based local area network (LAN).

• A personal computer (attached to the network) that uses a Web browser (for

example, Netscape Navigator, version 4.7 or later, or Microsoft Internet Explorer, version 5.0 or later).

To manage the RaQ XTR from the Server Desktop, you must enable cookies, cascading style sheets and Javascript on your browser (these features are normally enabled by default).

• Network parameters, which you can obtain from your network

administrator; these include the RaQ XTR’s assigned IP address, the subnet mask of your network and, if communicating with other networks, a gateway or router address.

• An Internet service provider (ISP), if you plan to connect to the Internet.

8 Cobalt RaQ XTR User Manual

Chapter 2

Setting up the RaQ XTR

This chapter guides you through the process of connecting and conﬁguring the Cobalt RaQ XTR for your network and user community. A typical setup process takes less than 15 minutes, after which you can begin using all of the RaQ XTR services.

If the RaQ XTR has been conﬁgured previously for a different network, refer to “Set up network” on page 196.

General

Figure 4 and Figure 5 show the controls, indicators and connectors on the RaQ XTR.

Cobalt RaQ XTR User Manual 9

Chapter 2: Setting up the RaQ XTR

Front view of the RaQ XTR

Figure 4.

Recessed Finger Holds

2. The

RaQ XTR front view

2 51 13 4

Status Indicators

blinks when there is trafﬁc on the network interfaces (labelled 1 or 2).

glows steadily to indicate an active connection on the network interfaces (labelled 1 or 2).

blinks when there is activity on a hard disk drive (labelled 1 through 4).

blinks to indicate Web activity.

allow you to pull out the front panel.

signal ethernet, hard disk drive and Web activities.

3. The

“C” Logo Badge

is the power switch. The logo badge glows when the

RaQ XTR is powered on; it blinks if there is a RAID failure or a fan failure.

4. The

LCD screen

displays messages and values entered. Use the arrow buttons to toggle between choices or to enter values. (See “Using the LCD console to conﬁgure the network” on page 16.)

5. The

LCD arrow buttons

allow you to enter network conﬁguration information, conﬁgure a UPS unit, reboot the server, lock the LCD console and reset the RaQ XTR Administrator password.

10 Cobalt RaQ XTR User Manual

Rear view of the RaQ XTR

General

Figure 5.

1. The

2. The

3. The

4. The

5. The

RaQ XTR rear view

1 2 3

Power socket

USB port

receives the AC cord that is provided.

provides a universal serial bus (USB) connection.

PCI expansion slot

Serial console port

Serial connector

allows you to connect an uninterruptible power supply

provides space for adding a PCI card.

allows you to connect serial devices.

(UPS) to the serial port for Smart UPS support.

The

Network connectors

enable ethernet network connections and receive

the 10/100 BaseT network cables.

5 6 7 8

Network interface 2

Network interface 1

8. The

Security lock hole

(eth 1)

(eth 0)

is used to lock the unit to a secure location.

Cobalt RaQ XTR User Manual 11

Chapter 2: Setting up the RaQ XTR

Hard disk drive bay view

Figure 6 shows the LEDs on the front panel of the hard disk drive.

Figure 6.

1. The

2. The

Disk drive front panel view

Activity LED

Failure LED

lights to indicate that the hard disk drive is powered up.

lights to indicate a defective hard disk drive. This LED

also tells you when it is safe to remove the hard disk drive from the drive bay.

When you insert your ﬁnger into the front plate, the Failure LED lights indicating that it is safe to remove the drive. If the Failure LED was lit when you accessed the drive bay, it should stay lit when you grasp the front plate of the hard disk drive. If the LED does not light, or goes out, when your ﬁnger is inserted in the front plate, do not remove the hard disk drive. Allow a few seconds for the drive to complete its current task and then try again.

12 Cobalt RaQ XTR User Manual

RaQ XTR setup

The setup process occurs in two phases.

• “Phase 1: Making the connection” explains the physical connection of the RaQ XTR to a power source and the network.

• “Phase 2: Setting up with the Web browser” explains the network integration process. It also allows the RaQ XTR Administrator to select services on the server and conﬁgure the level of RAID on the hard disk drives, using a computer with a valid Web browser.

Phase 1: Making the connection

Installing the RaQ XTR

Warning:

recommended that you have a second person help you mount the server in an equipment rack.

You can place the RaQ XTR on a ﬂat surface or mount it in a standard19-inch equipment rack. The RaQ XTR is designed to allow you to mount it in an equipment rack either at the front or middle of the server. To mount the server in an equipment rack, you must ﬁrst attach the mounting ears included with the server.

To attach the mounting ears, align the mounting ears over the four exposed screw holes on each side of the server chassis. To mount the server in the middle of the equipment rack, ensure that the mounting ears are aligned with the protruding edges facing the back end of the server; to mount the server towards the front of the equipment rack, ensure that the ears are aligned with the protruding edges facing towards the front of the server.

Due to the size and weight of the RaQ XTR, it is highly

Cobalt RaQ XTR User Manual 13

Chapter 2: Setting up the RaQ XTR

Attach the ears to the chassis with the eight mounting screws included with the server (see Figure 7). Now position the RaQ XTR in the equipment rack and attach the ears securely to the rack.

Figure 7.

Mounting ears for the RaQ XTR

Connecting to the network

Connect one end of a Category 5 ethernet cable to the 10/100 BaseT Network 1 interface on the RaQ XTR; see Figure 8. Connect the other end of the cable to an existing network socket.

Figure 8.

Network connectors

Network interface 2

(eth 1)

14 Cobalt RaQ XTR User Manual

Network interface 1 (eth 0)

Phase 1: Making the connection

Connecting the power cord

Connect the power supply cord to the RaQ XTR and to an electrical outlet (100-240 volts AC, 50/60 Hz; see “Physical data” on page 213).

Powering on the RaQ XTR

When the RaQ XTR is plugged into an electrical outlet, the the front panel lights up. Turn on the power by pressing and releasing the “C” logo badge. The hard disk drive(s) “spins up”, the fans turn on and the front LCD screen lights up. The Cobalt logo and the Cobalt Networks name scroll across the screen.

Caution:

procedure before turning off the RaQ XTR. Refer to “Powering

✍

A number of status messages are displayed on the LCD screen as the RaQ XTR completes its boot process. When complete, the LCD screen displays

PRIMARY IP ADDR:

down” on page 208.

Note:

place when you press it.

It is important to follow the proper power-down

The “C” logo badge is a soft button; it does not click into

“C” logo badg

e on

Conﬁguring the RaQ XTR for the network

Note: It is possible to conﬁgure the RaQ XTR through the serial

✍

Now that you have made the network and power connections, you can conﬁgure the network settings.

The RaQ XTR requires speciﬁc network information in order to function properly. Before you proceed, make sure you have the following information:

• the IP address assigned to the RaQ XTR

• the subnet mask of your network

• the gateway or router address (necessary only if communicating with other networks)

port. See “Initializing the RaQ XTR through the serial console port” on page 236.

Cobalt RaQ XTR User Manual 15

Chapter 2: Setting up the RaQ XTR

Using the LCD console to conﬁgure the network

Figure 9 shows the LCD console for the RaQ XTR.

The LCD screen on the front panel of the RaQ XTR displays two lines of text. The top line of the LCD presents instructions on data to enter; the bottom line displays the data already entered. Use the arrow buttons next to the LCD screen to enter the required network information manually.

Appendix A, “Using the LCD Console”, provides more information about functions available through the LCD console.

Figure 9. LCD console

During startup, the LCD screen displays status information about the boot process itself. When setting up the RaQ XTR, the LCD console is used to enter network conﬁguration information. Once the RaQ XTR is running, the LCD console is used to change network conﬁguration information, conﬁgure a UPS unit, reboot the server, lock the LCD console and reset the RaQ XTR Administrator password

16 Cobalt RaQ XTR User Manual

The arrow buttons function as follows:

The Left arrow button moves the cursor to the left.

The Right arrow button moves the cursor to the right.

The Up arrow button increases the digit located at the cursor position.

The Down arrow button decreases the digit located at the cursor position.

The S (select) button displays the next option.

The E (enter) button accepts the information entered or the options

displayed.

Phase 1: Making the connection

Setting the conﬁguration

Important: In this phase, you conﬁgure only the primary network

☞

During setup, the LCD console is used to enter network conﬁguration information on the RaQ XTR. The LCD display reads:

PRIMARY IP ADDR: 0

00.000.000.000

A blinking cursor appears on the second line of the LCD display. The following steps explain how to enter the required network information for the primary network interface. The secondary network interface is conﬁgured through the browser-based Server Desktop; see “Network” on page 145”.

interface. To complete this phase, you must know:

• the IP address assigned to the RaQ XTR

• the subnet mask of your network

Cobalt RaQ XTR User Manual 17

Chapter 2: Setting up the RaQ XTR

To conﬁgure the network manually:

1. When you see the prompt:

PRIMARY IP ADDR: 0

00.000.000.000

use the arrow buttons on the LCD console to enter the IP address assigned to the RaQ XTR.

2. Press to accept the IP address.

If the IP address is valid, the next prompt appears:

3. Enter the netmask of your network.

4. Press to accept the entry.

If the netmask is valid, the following prompt appears:

5. Enter the IP address of the gateway for your network.

If your network does not have a gateway, do not enter a number — leave the default value, “000.000.000.000.”

6. Press to accept the entry

The LCD displays:

ENTER NETMASK: 2

55.000.000.000

ENTER GATEWAY: 0

00.000.000.000

[S]AVE [C]ANCEL

7. To save the conﬁguration information, use the left and right arrow buttons to

select [S]ave, and then press . After a few moments, you will see:

Verifying and Saving...

Note: Selecting [C]ancel cancels the conﬁguration and the

✍

18 Cobalt RaQ XTR User Manual

LCD screen displays through the entry process again.

PRIMARY IP ADDR: again. You must go

Phase 2: Setting up with the Web browser

After verifying and saving the information, the RaQ XTR server completes the boot process. The LCD screen shows several messages before displaying the IP address assigned to the RaQ XTR.

Conﬁguration is complete when the LCD screen displays the IP address assigned to the RaQ XTR, for example:

IP Address:

192.168.25.77

Phase 2: Setting up with the Web browser

The remainder of the setup process is performed through a Web browser on a computer on your network. The user interface (UI) through which you manage the RaQ XTR server is called the Server Desktop. The Server Desktop has a number of tabs along the top and menu items down the left sidebar.

Use one of the standard Web browsers such as Netscape Navigator (version 4.7 or later) or Microsoft Internet Explorer (version 5.0 or later). Once the setup process is complete, the RaQ XTR can be managed from any computer on the network with a valid Web browser.

Cobalt RaQ XTR User Manual 19

Chapter 2: Setting up the RaQ XTR

Support for RAID-0, RAID-1 and RAID-5

Important: The RaQ XTR Administrator can set the level of RAID

☞

A redundant array of independent disks (RAID) is a way of storing the same data in different places (thus, redundantly) on multiple hard disk drives. A RAID appears to the operating system to be a single virtual disk drive.

Redundancy means that there is protection against the failure of any single hard disk drive. Redundant data is used by a RAID system in the event of a failure; this redundant data can either be a mirror copy or parity data used to reconstruct the actual data.

only through the Setup Wizard.

Once the Setup Wizard process is complete, the level of RAID cannot be changed unless the system is returned to a factory-fresh state using an OS restore CD.

Ensure that you have decided on the level of RAID that you want to implement before launching the Setup Wizard.

The RaQ XTR offers three different levels RAID (depending on the conﬁguration of the server), each with its own advantages and disadvantages:

• RAID-0 combines the separate hard disk drives into one virtual disk drive and offers the best performance of the three options. However, the data on the disk drives is not redundant and the system is thus not fault-tolerant. This option is available on server conﬁgurations with two or more hard disk drives.

• RAID-1, also known as disk mirroring, consists of a primary hard disk drive and a secondary hard disk drive; the secondary disk drive is an exact copy or “mirror image” of the primary disk drive. This option is only available on a conﬁguration with two hard disk drives.

• RAID-5 includes a rotating parity-bit array. All read and write operations can be overlapped. RAID-5 does not store redundant data but it does store the parity information which can be used to reconstruct data in the event of a single hard-disk-drive failure. RAID-5 requires at least three hard disk drives for the array.

Although RAID-1 and RAID-5 (but not RAID-0) can protect your data in case of a hard-disk-drive failure, they do not protect against operator and administrator (human) error, or against loss due to programming bugs.

The RaQ XTR server implements RAID services through software. Each hard disk drive has its own independent master channel to allow high performance without extra RAID hardware.

20 Cobalt RaQ XTR User Manual

Phase 2: Setting up with the Web browser

To use the browser to set up the RaQ XTR, follow these steps:

1. Launch a standard Web browser on a computer connected to the network.

2. Enter the IP address of the RaQ XTR (displayed on the LCD screen on the front panel of the RaQ XTR) in the URL ﬁeld of your browser; for example:

3. Press Return (or Enter) on your keyboard.

If you conﬁgured the RaQ XTR network settings successfully, the Cobalt Welcome screen appears; see Figure 10.

Active Assist — Online Help

Active Assist provides real-time context-sensitive help on the Server Desktop. When you move the mouse pointer over a context-sensitive area of the screen, a description of the item appears at the bottom of the browser page.

A context-sensitive area can be a a blue question-mark icon, a menu item on the left side of the Server Desktop or a tab item at the top.

Cobalt RaQ XTR User Manual 21

Chapter 2: Setting up the RaQ XTR

Conﬁguring the RaQ XTR with the Setup Wizard

To conﬁgure the RaQ XTR, enter information into the ﬁelds on the Setup Wizard screens. These ﬁelds are described in the sections that follow.

The Setup Wizard is a series of screens that guide you through the setup process. After completing each step, click on the right arrow at the bottom to apply the changes and move on to the next step. You can click on the left arrow to return to a previous screen.

The RaQ XTR server performs automatic checks on the information entered and alerts you when an illegal value or a problem is encountered. When the information is entered correctly at each stage, the RaQ XTR enters the changes in its conﬁguration ﬁles before proceeding to the next step. Changes may take several seconds to complete.

Important: If you want to assign a domain name to your RaQ XTR

☞

Click Start to begin the Setup Wizard.

Figure 10. RaQ XTR Welcome screen

server, you must register the domain name with a name registrar accredited by the Internet Corporation for Assigned Names and Numbers (ICANN). For more information, visit the ICANN Web site at http://www.icann.org.

22 Cobalt RaQ XTR User Manual

Phase 2: Setting up with the Web browser

License agreement

You are presented with the Cobalt Network License Agreement screen.

By clicking on the arrow button on this screen, you acknowledge receipt of and agreement with the terms and conditions set forth on the Warranty/Registration Card enclosed with your Cobalt RaQ XTR and with the License Agreement shown in Figure 11.

Read through the License Agreement and, if you agree with its terms, click the right arrow at the bottom to signify your agreement.

Figure 11. License Agreement

Cobalt RaQ XTR User Manual 23

Chapter 2: Setting up the RaQ XTR

System Settings

The System Settings screen appears; refer to Figure 12. On this screen, you enter information for the Network Settings, Administrator Settings and Time Settings for the server.

Network Settings

Enter the following network information:

• Host name Assign a host name (for example, raqxtr) to the RaQ XTR.

Domain name Enter your domain name. The domain name is either the official domain name that is registered with an ICANN-accredited registrar (for example, “cobalt.com”) or an intranet domain name specific to your network. This allows you to access your RaQ XTR by host name and domain name, rather than by IP address only.

Coordinate the host name and domain name with your Internet service provider (ISP) or the person in charge of you DNS infrastructure to ensure the integrity of your network. If your RaQ XTR is integrated into a larger network, consult with your network administrator for this information.

The RaQ XTR Administrator can change the domain name on the RaQ XTR server later on through the Server Desktop; see “Network” on page 145.

• Primary DNS Server Address Enter the IP address of your primary Domain Name System (DNS) server.

A DNS server maintains a list of computer names and their IP addresses. The RaQ XTR needs access to this list on the DNS server in order to convert between IP addresses and names. This conversion is essential for sending and receiving email external to the RaQ XTR. For more information on DNS, see Appendix E, “Domain Name System”.

• Secondary DNS Server Address You have the option of entering the IP address for a secondary DNS server.

Administrator Settings

The RaQ XTR Administrator is responsible for the following:

• Setting up and maintaining the sites and services on the RaQ XTR

• Responding to email alerts from the RaQ XTR in order to forestall potential problems

24 Cobalt RaQ XTR User Manual

Phase 2: Setting up with the Web browser

Alternate Administrator feature

The Alternate Administrator (alteradmin) feature allows a person to have the same level of access to the server as the RaQ XTR Administrator (admin) but without having to use the user name admin and password to log in.

For Internet service providers (ISPs) who offer RaQ XTR servers to their customers, this feature allows the ISP access to the server if the RaQ XTR Administrator has forgotten or incorrectly entered the password for the user admin.

Once the user alteradmin has been set up, the user alteradmin does not appear on the RaQ XTR to any other user, including the RaQ XTR Administrator.

If the user alteradmin has not been set up, a ﬁeld to enable the user alteradmin and enter a password is displayed in the “Administrator Settings” table for the user admin under the Personal Proﬁle tab. See “Personal proﬁle” on page 47.

Once the user alteradmin is enabled, only the alteradmin can disable the user alteradmin. This is performed through the “Administrator Settings” table for the user alteradmin under the Personal Proﬁle tab. See “Personal proﬁle” on page 47.

Password guidelines

Use the following guidelines when choosing a password:

1. Use between three and sixteen alphanumeric characters.

The valid characters include: a-z A-Z 0-9%! @ $ ^ & * - _ = \ |., /?;: +

2. Use both upper- and lower-case letters.

Note: A password is case-sensitive.

✍

3. Do not use a proper name.

4. Do not use a word found in a dictionary.

5. Do not use a date.

6. Do not use a command word.

7. Do not use a string of consecutive keys on a keyboard (for example, “qwerty”).

Cobalt RaQ XTR User Manual 25

Chapter 2: Setting up the RaQ XTR

Time Settings

Use the pull-down menus to enter the current date, time and time zone on the RaQ XTR.

Once you have conﬁgured these settings, click the right arrow at the bottom to move to the next screen.

Figure 12. System Settings

26 Cobalt RaQ XTR User Manual

Phase 2: Setting up with the Web browser

RAID Setup

Important: The RaQ XTR Administrator can set the level of RAID

☞

On this screen, you choose the type of RAID that you want to implement on the RaQ XTR server. If the RaQ XTR has only one hard disk drive, this screen does not appear.

The RaQ XTR offers three different levels RAID (depending on the conﬁguration of the server), each with its own advantages and disadvantages:

only through the Setup Wizard.

Once the Setup Wizard process is complete, the level of RAID cannot be changed unless the system is returned to a factory-fresh state using an OS restore CD.

If the RaQ XTR has two, three or four hard disk drives, Figure 13 appears.

• RAID-0 requires at least two hard disk drives.

• RAID-1 (disk mirroring) is only available on a conﬁguration with two hard disk drives.

• RAID-5 requires at least three hard disk drives.

Click the radio button next to the type of RAID you want to implement.

Click the right arrow at the bottom to continue.

Cobalt RaQ XTR User Manual 27

Chapter 2: Setting up the RaQ XTR

Figure 13. RAID setup

A conﬁrmation dialog asks you to conﬁrm the type of RAID you have selected and warns you that this selection cannot be changed once you have completed the Setup Wizard.

The RaQ XTR server takes a few minutes to initialize the RAID setup; see Figure 14.

Caution: Do not interrupt this process. Interrupting this process can damage the data on your hard disk drives and potentially affect the

Figure 14. RAID initialization

operating system on the RaQ XTR.

28 Cobalt RaQ XTR User Manual

Phase 2: Setting up with the Web browser

Registration

The Registration screen appears; see Figure 15. If you are connected to the Internet, you can register the RaQ XTR by completing the online registration.

If you do not want to register online at this time, click the right arrow at the bottom to move to the next screen. A conﬁrmation dialog conﬁrms you do not want to register online. See Figure 16.

If you are not connected to the Internet, you cannot register online and the Registration screen does not appear. Fill out the Warranty/Registration card included in the packaging materials and return it to Cobalt Networks, Inc. By doing so, you will register your RaQ XTR server, and receive notiﬁcations of system upgrades, security upgrades and new product information.

Cobalt Networks, Inc. 555 Ellis Street Mountain View, CA USA 94043

To register the server online at a later time, see “System Information” on page 170.

Enter your contact information in the ﬁelds. Click the right arrow at the bottom to submit your registration; a conﬁrmation dialog states that your registration was sent.

Figure 15. Online Registration

Cobalt RaQ XTR User Manual 29

Chapter 2: Setting up the RaQ XTR

Figure 16. Registration not sent

Completing conﬁguration with the Setup Wizard

Once the RaQ XTR has been conﬁgured, the default home page of the RaQ XTR appears; see Figure 17.

Choose the level of user at which you want to log on to the RaQ XTR server:

• RaQ XTR Server Management (the RaQ XTR Administrator)

• Virtual Site Management (Site Administrator)

• Personal Account Management (Site User)

30 Cobalt RaQ XTR User Manual

Phase 2: Setting up with the Web browser

Figure 17. Default home page of the RaQ XTR server

Cobalt RaQ XTR User Manual 31

Chapter 2: Setting up the RaQ XTR

32 Cobalt RaQ XTR User Manual

Chapter 3

Site User

This chapter describes the features available to a server appliance.

• WebMail

• Personal Proﬁle

Site User

Site Users are added to a virtual site by the RaQ XTR Administrator or a Site Administrator. A Site User has control only over the ﬁles located in his or her home directory on the RaQ XTR.

Figure 18 illustrates the level of access, indicated by the shaded area, available to Site Users.

can send and receive email through the virtual site, use the integrated

Site User

on the RaQ XTR

Cobalt RaQ XTR User Manual 33

Chapter 3: Site User

Figure 18.

Level of access for the Site User

Virtual Site 1

Site Administrator

- User A

- User B

- User C

- ...

Virtual Site 4

Site Administrator

- User A

- User B

- User C

- ...

RaQ XTR Administrator

Virtual Site 2

Site Administrator

- User A

- User B

- User C

- ...

... ... ...

Site Administrator

Virtual Site 3

- User A

- User B

- User C

- ...

Virtual Site n

- User A

- User B

- User C

- ...

34 Cobalt RaQ XTR User Manual

Overview of the Site User features

When you log on to the RaQ XTR as an individual user, the Server Desktop consists of two tabs at the top of the screen: Figure 19.

Programs

and

Personal Proﬁle

. See

• The

Programs

Personal Proﬁle

the RaQ XTR.

✍

Figure 19.

tab provides access to the WebMail feature.

tab allows you to conﬁgure your personal settings on

Note:

To reduce the number of steps in each procedure, the menu commands are grouped together and shown in angle brackets separate the individual items to click.

For example, tab in the top menu bar and then click on the on the left.

Personal Proﬁle screen

Programs > WebMail

means click on the

bold

WebMail

type face. Right

Programs

menu item

Cobalt RaQ XTR User Manual 35

Chapter 3: Site User

Overview of WebMail

Note:

WebMail requires the IMAP service to be enabled and

✍

The Cobalt RaQ XTR provides you with an integrated email client called WebMail. With WebMail’s intuitive, easy-to-use interface, you can:

• send email messages to other registered users and mailing lists on the RaQ XTR or to external recipients

• reply to messages received and forward messages

• create folders and move messages between them

• create an automatic vacation response

• enter an email address to which WebMail messages are forwarded

functioning.

Accessing WebMail

To access WebMail:

1. From the Server Desktop, select the appears, with a menu list on the left.

2. Click program with a single tab (

3. Under the

• compose a message

• view your folders

• add or delete folders

WebMail

Messages

. A separate browser window opens for the WebMail

Messages

tab, you can:

Programs

tab. The Programs screen

) displayed at the top.

36 Cobalt RaQ XTR User Manual

Compose

To compose a message:

Accessing WebMail

1. Click ﬁelds in the table as described in the following steps.

Compose

To:

This ﬁeld is mandatory. You must enter the email address of a

recipient. Separate multiple addresses with commas.

CC:

This ﬁeld is optional. Enter the email addresses of the recipients to whom you want to send a copy of the message. Separate multiple addresses with commas.

BCC:

to whom you want to send a “blind” copy of the message. Separate multiple addresses with commas.

The recipients entered in the To: and CC: ﬁelds do not see the recipients listed in the BCC: ﬁeld; a recipient in the BCC: field does not see any of the other recipients in the BCC: field.

Attachments.

your email message. For more information, see “Adding an attachment to a message” on page 39.

and the screen shown in Figure 20 is displayed. Fill in the

This ﬁeld is optional. Enter the email addresses of the recipients

This ﬁeld is optional. You can choose to attach a ﬁle to

Subject.

Message.

scrolling window.

2. Click with a list of the recipients of the message; see Figure 21.

Send

This ﬁeld is mandatory. Enter the subject of your message.

This ﬁeld is mandatory. Enter the body of your message in the

at the bottom of the screen. The “Message Sent” table appears

Cobalt RaQ XTR User Manual 37

Chapter 3: Site User

Figure 20.

Figure 21.

Compose screen

Message Sent table

38 Cobalt RaQ XTR User Manual

Accessing WebMail

Adding an attachment to a message

You can attach a ﬁle to any message that you have composed, replied to, or forwarded.

Note:

✍

To add an attachment to a message:

1. Click the green “plus document” icon next to the Attachments ﬁeld in the “Compose” table. A separate browser window opens and displays the “Add File to Upload” table; see Figure 22.

2. Enter the path and ﬁlename of the ﬁle that you want to attach.

3. You can also browse for the ﬁle. Click the opens in which you can locate the ﬁle.

4. Locate the ﬁle and click you have selected appears in the

5. Click

6. If you want to remove a ﬁle that you have added, click on the ﬁle name once in the document” icon.

when viewed with Netscape Navigator. The screen will change slightly when viewed with other browsers, but the basic functionality remains the same.

Submit

Attachments

The following example illustrates the screen as it appears

Open

. The dialog closes and the ﬁlename of the ﬁle

Add File

and the ﬁle is added to the

field to highlight it and then click on the red “minus

Browse

ﬁeld.

Attachments

button and a dialog box

ﬁeld in the message.

7. Continue with your message.

Figure 22.

Add File to Upload screen

Cobalt RaQ XTR User Manual 39

Chapter 3: Site User

Folder List

You can review the messages in your folders.

Note:

To add or delete folders, see “Manage Folders” on page 45.

✍

There are two standard folders in WebMail. You can view these folders but not delete them.

• “Inbox” contains the incoming messages to your RaQ XTR email account.

• “Sent-mail” contains the outgoing messages from your RaQ XTR email account.

If you have created any other folders, they are displayed in the list as well.

Note:

✍

check email.

Viewing a folder

Folders created in WebMail are visible when using IMAP to

To view a folder:

1. Click folders and any others that you have created appears beneath; Figure 23 shows a sample of a “Sent-mail” table.

2. Click on the name of the folder that you want to view in order to display that folder in the browser window.

Figure 23.

Folder List

Sample of a sent-mail folder

on the left. A sub-menu containing the two standard

40 Cobalt RaQ XTR User Manual

Accessing WebMail

Above the table is a legend explaining the status icons:

• A solid blue circle indicates that the message has not been read yet.

• A hollow blue circle indicates that the message has been read.

• A left-pointing blue arrow indicates the message has been replied to or forwarded (either by the

Send, Reply, Reply All

Forward

command).

The table has ﬁve columns which are described from left to right as follows (refer to Figure 23):

•

Check box column.

This column allows you to manipulate your email messages. Click on the check box to select one or more messages. You can delete selected messages with the

Remove

button or move them to another

folder with the “Move to...” pull-down menu.

Another check box above this column allows you to select all of the messages in the table. Click on the check box a second time to de-select all of the messages.

•

Status column.

This column indicates the status of a message. A solid blue circle indicates that the message has not been read yet. A hollow blue circle indicates that the message has been read. A left-pointing blue arrow indicates the message has been replied to or forwarded (either by the

•

Reply All

Subject.

Forward

command).

This column displays the subject of the message as a hypertext link.

Send, Reply

To view the message, click on this link. The browser window refreshes and the full message appears, with all the ﬁelds from the displayed (To, CC,

Date, Subject, Message

). If the message has an attached

Compose

section

ﬁle, the ﬁle name appears as a hypertext link.

•

Recipient or Sender.

Depending on which folder you are in, this column

indicates who received the message or who sent the message.

•

Date.

This column displays the date that the message was sent.

Sorting the messages

You can sort the messages in a folder according to Subject, Recipient or Sender, or Date. The messages can be sorted in ascending or descending order.

To sort the messages, click on the triangle next to the column heading to sort the messages by that column. To reverse the order of the sort, click on the triangle a second time.

Cobalt RaQ XTR User Manual 41

Chapter 3: Site User

Messages in a folder

In each of the tables, you can

• sort the messages according to different criteria; see “Sorting the messages” on page 41

• move a message between folders; see “Moving a message” on page 42

• delete a message; see “Deleting a message” on page 44

You can also perform a number of operations on a message. The subject line of each message is a hypertext link. Click on the link to open the message.

Depending on which folder you are in, you can reply to the message, reply to all recipients of the original message, forward the message or delete the message. The following list explains each of these options.

•

Reply.

•

Reply All.

original message. BCC recipients on the original message do not receive a Reply All message.

You can reply to the original sender (the address in the

You can reply to the original sender and all other recipients of the

From

ﬁeld).

•

Forward.

Remove.

Back.

You can forward the message to another email address.

You can delete the message.

The browser returns to the Inbox table.

Moving a message

You can move a message from one folder to another from the folder table or while viewing the message.

To move a message from a folder table:

1. In the folder table, click on the check box next to the message or messages that you want to move.

2. From the “Move to...” pull-down menu in the title bar, select the folder to which you want to move the message. The message moves as soon as you select the folder.

3. The folder table refreshes, minus the moved message.

42 Cobalt RaQ XTR User Manual

Accessing WebMail

To move a message while viewing the message:

1. In the folder table, click the subject line of the message that you want to view. The browser window refreshes and the full message appears, with all the ﬁelds from the

Compose

section displayed.

2. From the “Move to...” pull-down menu above or below the message, select the folder to which you want to move the message. The message moves as soon as you select the folder.

3. The folder table refreshes, minus the moved message.

Replying to a message

To reply to a message:

1. In a folder, click on the subject line (a hypertext link) of the message. The browser window refreshes and the full message appears, with all the ﬁelds displayed (To, CC, Date, Subject, Message).

2. Click

Reply or Reply All

. The “Reply” or “Reply All” table appears and you can ﬁll in the ﬁelds. For an explanation of these ﬁelds, see “Compose” on page 37.

sends the reply to the sender only;

Reply All

sends the reply to

everyone in the To: and CC: ﬁelds. You can add other recipients as well.

3. The

Message

ﬁeld appears with the original header and text, separated from your reply by a divider at the top of the text window. You can edit this text if you want and add your own text.

4. Click

Send

at the bottom. The “Message Sent” table appears and lists the

recipient or recipients of the reply.

Cobalt RaQ XTR User Manual 43

Chapter 3: Site User

Forwarding a message

To forward to a message:

1. In a folder, click on the subject line (a hypertext link) of the message. The browser window refreshes and the full message appears, with all the ﬁelds displayed (To, CC, Date, Subject, Message).

2. Click For an explanation of these ﬁelds, see “Compose” on page 37.

3. The your new message by a divider at the top of the text window. You can edit this text if you want and add your own text.

4. Click recipient or recipients of the forwarded message.

Forward

Message

Send

at the bottom. The “Message Sent” table appears and lists the

. The “Forward” table appears and you can ﬁll in the ﬁelds.

ﬁeld appears with the original header and text, separated from

Deleting a message

There are two ways to delete a message: from the folder table or while viewing the message.

To delete a message from the folder table:

1. In the folder, click on the check box next to the message or messages that you want to delete.

2. Click Remove in the title bar. A conﬁrmation dialog veriﬁes the deletion.

3. Click OK.

4. The browser window refreshes. The folder from which you deleted the message or messages appears, minus the deleted message.

To delete a message while viewing the message:

1. In the folder, click on the subject line (a hypertext link) of the message. The browser window refreshes and the full message appears, with all the ﬁelds displayed (To, CC, Date, Subject, Message).

2. Click Remove. A conﬁrmation dialog veriﬁes the deletion.

3. Click OK.

4. The browser window refreshes. The folder from which you deleted the message(s) appears, minus the deleted message(s).

44 Cobalt RaQ XTR User Manual

Accessing WebMail

Manage Folders

In the Manage Folder section, you can add or delete any number of personal folders within your WebMail account. Figure 24 shows a sample list of folders.

There are two standard folders in WebMail. As a user, you cannot delete these folders:

a. Inbox contains the incoming messages to your RaQ XTR email

account.

b. Sent-mail contains the outgoing messages from your RaQ XTR email

account.

Figure 24. Manage Folders screen

Adding a folder

To add a folder:

1. Click Manage Folders on the left. The “Folder List” table appears with the two standard folders and any others that you have created. The title bar indicates the number of folders in the table.

2. Click Add in the top row. The “Add Folder” table appears. See Figure 25.

3. Enter the name of the folder in the Name ﬁeld.

4. Click Save. The “Folder List” table refreshes with the new folder at the bottom of the list.

Folders added by a user have a green pencil icon and a red trashcan icon next to it so that you can modify or delete the folder.

Cobalt RaQ XTR User Manual 45

Chapter 3: Site User

Figure 25. Add Folder table

Modifying a folder

To modify a folder:

1. Click Manage Folders on the left. The “Folder List” table appears with the two standard folders and any others that you have created.

2. Click on the green pencil icon next to the folder that you want to modify. The “Modify Folder - <folder name>” table appears.

3. Enter the new folder name in the ﬁeld.

4. Click Save. The “Folder List” table refreshes with the renamed folder.

Deleting a folder

To delete a folder:

1. Click Manage Folders on the left. The “Folder List” table appears with the two standard folders and any others that you have created.

2. Click on the red trashcan icon next to the folder that you want to delete. A conﬁrmation dialog veriﬁes the deletion.

3. Click OK. The “Folder List” table refreshes, minus the deleted folder.

Logging out of WebMail

To log out of your WebMail account, click on the Log Out icon in the top right corner of the Server Desktop.

46 Cobalt RaQ XTR User Manual

Personal profile

Personal proﬁle

The Personal Proﬁle section allows you to view your user account information.

On the Server Desktop, click on the Personal Proﬁle tab. The menu items for your account appear on the left:

• Account

• Email

• Usage Data

• Backup

• Restore

Account

In the Account section, you can change the name on your account and change your password.

Modifying account information

To modify your account information:

1. Click Personal Proﬁle > Account. The “Modify User” table appears; see Figure 26.

2. Modify the following ﬁelds:

a. Full Name. This ﬁeld is mandatory. Modify the name for your account.

b. Password. You can change your password. Enter the password twice for

conﬁrmation.

For more information on choosing a password, see “Password guidelines” on page 25.

3. Click Conﬁrm Modify.

Cobalt RaQ XTR User Manual 47

Chapter 3: Site User

Figure 26. Modify User table

There are two options available in the Email section: Forward Email To and Vacation Message.

Forward Email To

The Forward Email To feature allows you to forward incoming messages to another email address.

To forward your email automatically:

1. Click Personal Proﬁle > Email. The “Email Settings” table appears; see Figure 27.

2. In the Forward Email To section of the table, enter an email address in the format <xxxxx@yyy.zzz> in the ﬁeld.

For more than one email address, separate the addresses with a comma.

3. Click Save Changes.

Figure 27. Email Settings table

48 Cobalt RaQ XTR User Manual

Personal profile

To disable the email forwarding feature:

1. Click Personal Proﬁle > Email. The “Email Settings” table appears; see Figure 27.

2. In the Forward Email To section of the table, delete the email address from the ﬁeld.

3. Click Save Changes.

Vacation message

The Vacation Message feature allows you to enter a vacation-reply message that is automatically sent to each person who sends you email. This feature is useful when you know that you will not be reading or responding to incoming email messages for a period of time.

A vacation-reply email is sent only once a week to each sender.

Enabling the vacation message

To enable the vacation message:

1. Click Personal Proﬁle > Email on the left. The “Email Settings” screen appears; see Figure 27.

2. In the Vacation Message section of the table, click to enable the check box.

3. In the scrolling text window, type the text of the message you want to send to users while you are away.

4. Click Save Changes.

Disabling the vacation message

To disable the vacation message:

1. Click Personal Proﬁle > Email on the left. The “Email Settings” table appears; see Figure 27.

2. In the Vacation Message section of the table, click to disable the check box.

3. Click Save Changes.

Cobalt RaQ XTR User Manual 49

Chapter 3: Site User

Usage Data

In the Usage Data section, you can view the amount of hard-disk-drive space in use, the amount of space available on the hard disk drive, the amount of space allowed and the percentage of hard-disk-drive space in use.

Viewing the usage data

To view the Usage Data statistics:

1. Click Personal Proﬁle > Usage Data. The “Disk Usage” table appears with the usage statistics; see Figure 28.

The table displays the amount of hard-disk-drive space used, the amount of space available on the hard disk drive, the amount of space allowed (all in MB) and the percentage of hard-disk-drive space in use.

Figure 28. Disk Usage screen

50 Cobalt RaQ XTR User Manual

Personal profile

Backup

The Backup feature allows you to back up the data in your account to a personal computer through your browser. The backup captures the ﬁles and subdirectories in the home directory of your RaQ XTR account.

The extension for a backup ﬁle is .tgz.

Performing a backup

To perform a backup:

1. Click Personal Proﬁle > Backup. The “Personal Data Backup” table appears; see Figure 29.

The table displays the name of the backup ﬁle and the estimated size of the ﬁle in megabytes (MB).

2. The RaQ XTR assigns a default name in the Archive Name ﬁeld; the default name comprises your user name and the date of the backup.

The Estimated Archive Size ﬁeld provides an estimate of the size of the backup ﬁle. The lower value displayed assumes a compression ratio of 2:1 of the ﬁles in your home directory. The larger value assumes no compression of the ﬁles.

3. Click Start to begin the backup process. A dialog appears, asking for a location on your personal computer in which to save the backup ﬁle.

4. Choose a location and click Save. A percentage bar appears to indicate the progress of the backup.

Figure 29. Personal Data Backup table

Cobalt RaQ XTR User Manual 51

Chapter 3: Site User

Restore

The Restore feature allows you to restore the ﬁles and subdirectories in your home directory from a .tgz backup ﬁle. For more information, see “Backup” on page 51.

Caution: The system does not merge the current data and backed-up data. When data is restored, any changes made to ﬁles in

your home directory since the last backup are lost.

Caution: Be careful not to interrupt the restore operation as data could be corrupted.

Performing a restore

The amount of time required for a restore operation depends on two factors:

• the speed of the connection between the RaQ XTR server and the local computer on which the backup archive ﬁle resides

• the size of the backup archive ﬁle (a larger ﬁle takes longer to upload to the user’s home directory and longer to process on the RaQ XTR server)

Note: It may be more convenient to upload backup archive ﬁles to

✍

your home directory using an FTP-based application than to upload them through the browser interface.

52 Cobalt RaQ XTR User Manual

Personal profile

To perform a restore:

1. Click Personal Proﬁle > Restore. The “Personal Data Restore” table appears; see Figure 30.

• Existing Archives (.tgz) You can choose to restore backup archive files

(.tgz) that have already been uploaded to your home directory. Select an archive file from the pull-down menu.

• Upload an Archive The server saves backed-up data in an archive file

with a .tgz extension. Use the Browse button to select the .tgz archive on your computer, or the pull-down menu to select an archive in your home directory.

• Selective Restore You can browse the contents of backup archive files

and choose only the files you want to restore.

Note: The Selective Restore option is enabled by default.

✍

• Directed Restore By default, all files are restored in your home

directory. If you enter the name of a subdirectory in this field, the restored files are placed in that subdirectory instead of your home directory. If the specified subdirectory does not exist, the system creates it.

2. Click Restore Archive to begin the restore process.

3. If you chose Selective Restore, a separate browser window opens. This window lists the various ﬁles that you can restore.

To select a ﬁle or ﬁles, click to the enable (check mark) the check box next to that ﬁle name.

Click Restore to continue. The browser window closes.

4. A conﬁrmation dialog appears, asking whether you are sure that you want to continue with the restore process.

Click OK.

Cobalt RaQ XTR User Manual 53

Chapter 3: Site User

Figure 30. Personal Data Restore table

54 Cobalt RaQ XTR User Manual

Chapter 4

Site Management

This chapter describes the features available to a RaQ XTR server appliance.

Site Administrator

site provides Web publishing, email and FTP services for the users of the site. The Site Administrator sets up user accounts and access privileges, maintains mailing lists, conﬁgures the secure-sockets layer (SSL) settings for the virtual site (if the RaQ XTR Administrator has enabled SSL on the site), controls the settings for the virtual site and its FTP service, has access to users’ email settings, can generate reports about the hard disk drive and Web usage on a virtual site, and can back up and restore ﬁles residing on the site.

As the Site Administrator, you can access all of the features described for the Site User in Chapter 3, “Site User”.

The RaQ XTR Administrator designates the Site Administrator for each site. The Site Administrator has control only over this virtual site (unless he or she is also the RaQ XTR Administrator).

The Site Administrator can also designate other site users as a Site Administrator.

manages a virtual site located on the RaQ XTR; the virtual

Site Administrator

on the

Note:

✍

Figure 31 illustrates the level of access, indicated by the shaded area, available to Site Administrators.

✍

RaQ XTR Administrator, he or she has access to all of the server administration functions as well by logging in as the user

Note:

commands are grouped together and shown in angle brackets separate the individual items to click.

For example, means to click the

Control Panel

the sub-menu.

If the Site Administrator for a virtual site is also the

To reduce the number of steps in each procedure, the menu

admin

bold

type face. Right

Site Management > Control Panel > Network

menu item on the left and ﬁnally click

Cobalt RaQ XTR User Manual 55

tab at the top, then click the

Network

Chapter 4: Site Management

Figure 31.

Level of access for a Site Administrator

Virtual Site 1

Site Administrator

- User A

- User B

- User C

- ...

Virtual Site 4

Site Administrator

- User A

- User B

- User C

- ...

RaQ XTR Administrator

Virtual Site 2

Site Administrator

- User A

- User B

- User C

- ...

... ... ...

Site Administrator

Virtual Site 3

- User A

- User B

- User C

- ...

Virtual Site n

- User A

- User B

- User C

- ...

As Site Administrator, you can manage a virtual site using any standard Web browser. To access the

Site Management (<sitename>)

screen for your site, type the URL http://<sitename>/siteadmin/ into your browser. The RaQ XTR user interface (UI) prompts you for the Site Administrator username and password. Once you have responded to the prompts, the

Site Management (<sitename>)

screen appears; see Figure 32.

✍

Note:

fully qualiﬁed domain name for the virtual site in the Web browser. The

The

Site Management

screen can only be accessed using the

screen is not accessible if an incomplete or

aliased site name is speciﬁed.

You cannot access the

Site Management

screen for a name-based virtual site by the URL http://<sitename>/siteadmin/ unless a DNS record has been properly set up to point to your server. However, the RaQ XTR Administrator can always access the

Management Management

screen for a virtual site through the screen.

Site

Server

56 Cobalt RaQ XTR User Manual

If you are the RaQ XTR Administrator, you can also access the

Management Management

functions as the by selecting

Server Management > Site

. The “Virtual Site List” table appears, listing all of the virtual sites

on the RaQ XTR.

Site

Click the green

Site Management

pencil

icon next to the virtual site you want to administer. The

screen appears; the name of the site is displayed on the tab at

the top. From this screen, you can access the Site Management functions.

The

User Management

Management

screen. The “User List” table displays the site users initially by

section appears when you ﬁrst access the

Site

user name in ascending order; see Figure 32.

The “User List” table has ﬁve columns which display information about the each site user, and allow the RaQ XTR Administrator or Site Administrator to manage or remove a site user.

• The ﬁrst column displays the full name of the site user.

• The second column displays the user name of the site user.

• The third column displays the email alias(es) of the site user.

• The fourth column displays icons to indicate which services are enabled for a site user (telnet/shell access, FrontPage Server Extensions or Secure POP 3 [APOP]), to indicate that a site user is the Site Administrator, or to indicate that a site user is suspended.

• The ﬁfth column displays icons to manage a site user’s settings or the email settings for the site user, or to remove a site user.

For an explanation of the icons, see “Preface” on page vii.

The Site Management functions are described in the following sections.

Cobalt RaQ XTR User Manual 57

Chapter 4: Site Management

Figure 32.

User List table

58 Cobalt RaQ XTR User Manual

Organization of the Site Management tab

The following functions are available under the tab on the Server Desktop. These functions are described later in the chapter.

1. User Management (see “User management” on page 60)

a. Users

b. File Import/Export

2. List Management (see “Mailing list management” on page 74)

3. Site Settings (see “Site settings” on page 78)

a. General

b. FTP

c. SSL

4. Usage Statistics (see “Usage statistics” on page 93)

a. Web

b. FTP

Site Management (<sitename>)

c. Mail

d. Disk

5. Backup (see “Backup” on page 101)

6. Restore (see “Restore” on page 105)

Cobalt RaQ XTR User Manual 59

Chapter 4: Site Management

User management

The User Management section on the perform administrative functions related to site users: setting the site user defaults, adding or removing users; entering and modifying user names and passwords; managing users’ space allocations on the hard disk drive; telnet access and email aliases; and importing or exporting lists of users by text ﬁle.

Site Management

screen allows you to

Setting defaults for a site user

Note:

Both the Site Administrator and the RaQ XTR Administrator

✍

Before assigning the default values for a site user, you must decide on the needs of your users.

Figure 33 shows the screen for conﬁguring the default settings of a site user.

Figure 33.

can conﬁgure the site user default settings.

Default settings for a site user

60 Cobalt RaQ XTR User Manual

Modifying the default user settings

To modify the default settings for a site user:

User management

1. Select table appears.

2. Click

3. Enter the information for the site. You can set the default value for

• the maximum allowed amount of space (MB) on the hard disk drive

• the number of sites users to display at one time in the “User List” table

✍

• the format for generating user login names

Site Management > User Management > Users

Set User Defaults

available to a newly created user for their file storage and Web pages

Note:

If there are more site users on a virtual site than the value you enter here, navigation buttons for scrolling through the “User List” table become active at the top of the table.

• initial plus last name

• last name

• first name

. The “User Defaults” table appears.

. The “User List”

You can also enable or disable services for telnet/shell access, FrontPage User Web and Secure POP3 (APOP), if the RaQ XTR Administrator has enabled these services for the virtual site.

4. Click table reappears.

Once you have conﬁgured the default settings, you can adjust some of the settings for each site user. See “Changing user settings” on page 68.

Save Changes

. The system saves the settings and the “Users List”

Cobalt RaQ XTR User Manual 61

Chapter 4: Site Management

Adding a site user

You can add or remove site users for a virtual site, and assign a Site Administrator for the site.

Figure 34 shows the screen for adding a site user or Site Administrator.

Figure 34.

Adding a site user

62 Cobalt RaQ XTR User Manual

To add a site user or Site Administrator:

User management

1. Select table appears.

2. Click

3. Enter the information for the site user.

• site user’s full name

• site user’s user name (this is generated by the system, but the Site

• password (enter the password twice for confirmation)

✍

• maximum amount of space on the hard disk drive allocated to the site (in

• enable telnet/shell access (if the service has been enabled on the virtual

Site Management > User Management > Users

Add User

Administrator can edit this field)

Note:

guidelines on choosing a password, see “Password guidelines” on page 25.

MB)

site)

. The “Add New User” table appears.

The RaQ XTR supports long passwords through the UI. For

. The “User List”

• optionally, designate the site user as a Site Administrator

• enable FrontPage user Web (if the service has been enabled on the virtual

site)

• enable Secure POP3 (APOP) (if the service has been enabled on the

virtual site)

You can also enter email aliases for this user. For more information, see “Entering user email settings and aliases” on page 66.

4. Click reappears with the new site user.

Conﬁrm New User

. The screen regenerates and the “User List” table

Cobalt RaQ XTR User Manual 63

Chapter 4: Site Management

Search and sort functions

The “User List” table offers a search function and a sort function. See Figure 32. These functions are useful if you have a large number of site users on your virtual site and you want to restrict the display to certain site users.

You can search the list of site users according to the following criteria:

• by user name, full name or email alias

• whether the user name, full name or email alias is equal to the search string, is contained in the search string or is not contained in the search string

The screen regenerates and the results of the search are displayed in a table with the same ﬁve columns. The heading of the table now states “Search Results (<x> Users found). To return to the full list of site users, select

Management > Users

on the left.

User

Note:

Suspended users are listed in the search results.

✍

You can sort the list of site users according to the following criteria:

• by full name, in ascending or descending order

• by user name, in ascending or descending order

Ascending order means from lowest value to the highest value (a–z or 1–9). Descending order means from highest value to the lowest value (z–a or 9–1). By default, the User List table is sorted by user name in ascending order.

A green currently sorted. Click the green sort order of the user list. The screen regenerates and the results are displayed in a table with the same ﬁve columns. The green ascending order or down indicating descending order. In the heading of the column which has not been sorted, a hollow for the column is random. You can click the hollow items in that column; the icon then turns to a green

triangle

icon indicates the column and order by which the user list is

triangle

icon on the column head to change the

triangle

icon points up indicating

icon indicates that the order

triangle

icon to sort by the

You can use the search and sort functions together to produce the display that you need. For example, you can search the list for all site users with “joe” in the full name, and sort the results of that search by email alias in ascending order.

64 Cobalt RaQ XTR User Manual

User management

Searching a list of site users

To search the list of site users:

1. In the ﬁrst ﬁeld of the Search User List window, select “User Name”, “Full Name” or “Email Alias” from the pull-down menu.

2. In the second ﬁeld, select “is”, “contains” or “does not contain” from the pull-down menu.

3. In the third ﬁeld, enter the string of characters for which you want to search.

4. Click the same ﬁve columns.

. The screen regenerates and displays the results in a table with

Sorting a list of site users

To sort the list of site users:

1. To sort according to Full Name, click the green of the Full Name column. To sort according to User Name, click on the green

triangle

2. To sort in ascending ( icon), click on the green direction.

3. The screen regenerates and displays the results in a table with the same ﬁve columns.

icon in the heading of the User Name column.

up-triangle

triangle

icon) or descending order (

icon so that it points in the correct

triangle

icon in the heading

down-triangle

Removing a site user

To remove a site user:

1. Select table appears.

2. Locate the site user that you want to remove.

3. Click the red veriﬁes the deletion.

4. Click

✍

Site Management > User Management > Users

trashcan

to delete the site user’s account and ﬁles.

Note:

or if the system determines that the operation will take some time, you are be presented with a status screen while the user is deleted. A ﬁnal status screen informs you that the user has been deleted successfully.

If you are deleting a site user who has a large amount of data

. The “User List”

icon next to the site user. A conﬁrmation dialog

Cobalt RaQ XTR User Manual 65

Chapter 4: Site Management

Entering user email settings and aliases

Mail Forwarding and Vacation Reply

Note:

✍

Individual site users can choose to have their RaQ XTR email forwarded to another email account. Site users can also choose to enable a vacation-reply message that is automatically sent to each person who sends the user an email. This feature is useful when users know they will not be reading or responding to incoming email messages for a period of time.

As the Site Administrator, you can enter these email settings for site users (at their request) as described in “Changing user settings” on page 68.

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settings through the page 47.

Note:

sender.

Site users can edit the Mail Forwarding and Vacation Reply

Personal Proﬁle

A vacation-reply email is sent only once per week to each

tab. See “Personal proﬁle” on

Email aliases

The Email Alias feature allows you to create arbitrary email addresses without creating a user account on the RaQ XTR. An email message addressed to the alias is forwarded to an existing email address. For example, an email alias lets you setup a temporary or permanent alias email address such as sales@mycompany.com and automatically route messages to the mailbox of a speciﬁc email user.

Each registered user on the RaQ XTR must have a username that is unique across all virtual sites on the RaQ XTR. You cannot create two users with the same name on different virtual sites because all users share the same password database ﬁle in the underlying operating system. For example, if there is a user with the username <mary> on virtual site abc.com, no other registered user on the RaQ XTR can have the username <mary>. However, user names can be similar: mary, maryb, mary1, mary2.

An email alias is a way to create an account so that more than one user can have the same email name on different virtual sites (<mary> on abc.com and <mary> on xyz.com). However, the underlying username for each person must be unique.

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User management

For example, the Site Administrator of abc.com can give Mary Brown the username <mary>; her email address is mary@abc.com. The Site Administrator of xyz.com (on the same RaQ XTR server) can give Mary Smith the username <marys>; the Site Administrator can then set up an email alias mary@xyz.com for Mary Smith. The alias points Mary Smith’s incoming messages to the unique username of <marys> at xyz.com.

A site user can have several email aliases that point to a unique username. For example, John Smith (username <john1>) can have john@abc.com, JS@abc.com, john.smith@abc.com, johnny@abc.com and baseball@abc.com which all point to his username of <john1> at abc.com.

A Site Administrator can also set up useful aliases such as webmaster@abc.com, info@abc.com, sales@abc.com, comments@abc.com or support@abc.com that point to a speciﬁc username.

Adding an email alias

To add an email alias for a site user, see “Modify email options for a site user” on page 69.

To create a catch-all account on a virtual site, see “Catch-all email account” on page 70.

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Chapter 4: Site Management

Changing user settings

Modify settings for a site user

To modify the settings for a site user (to change the name, password, amount of space allocated on the hard disk drive or telnet access for an existing user, to enable FrontPage web use or Secure POP3 [APOP], to make an existing user the Site Administrator or to suspend a site user), click the green pencil icon.

1. Select Site Management > User Management > Users. The “User List” table appears.

2. Click the green pencil icon for the site user who settings you want to modify. The “Modify User” table appears. See Figure 35.

3. Enter the changes in the Modify User table.

Note: The RaQ XTR supports long passwords through the UI. For

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guidelines on choosing a password, see “Password guidelines” on page 25.

4. Click Conﬁrm Modify. The screen regenerates and the “User List” table reappears.

Figure 35 shows the screen for modifying a site user.

Figure 35. Modify User table

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User management

Modify email options for a site user

To set up or modify the email options for a site user (to enter a forwarding email address, email aliases and an automatic vacation reply), click the envelope icon next to the site user.

These options are described in “Entering user email settings and aliases” on page 66.

1. Select Site Management > User Management > Users. The “User List” table appears.

2. Click the envelope icon for the site user. The “Email Settings - <username>” table appears. See Figure 36.

3. To add a forwarding email address, enter the email address in the “Forward Email To” ﬁeld.

4. To add an email alias, enter the additional names that the user will receive email as in the Email Aliases window. For example, for user <john1>, enter “john.smith”, “johnny” and “baseball”.

DO NOT add the domain name to the additional names. Since the site user is part of the virtual site, he or she automatically inherits the domain name of the virtual site. If you do add the domain name in the Email Aliases ﬁeld (for example, johnny@abc.com), the software gets confused.

To add several aliases, enter each alias on a separate line.

5. To enable an automatic vacation reply, click to enable the check box in the Vacation Message ﬁeld and enter your message in the text window.

6. Click Save Changes.

Figure 36 shows the screen for modifying a site user’s email options.

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Chapter 4: Site Management

Figure 36. Email Settings table

Catch-all email account

A catch-all email account receives email messages addressed to former users or non-existent users on a virtual site. For example, if an email is addressed to mary@xyz.com but the user name “mary” does not exist on that domain, the email is routed to the catch-all account.

A RaQ XTR Administrator or a Site Administrator can create a catch-all email account. This involves simply creating a certain alias for a designated user on the virtual site; this user does not have to be the Site Administrator.

For the user on a virtual site who will receive the messages routed to the catch-all account, you create an email alias of “@<hostname.domainname>”. The <hostname.domainname> is the fully qualiﬁed domain name of the virtual site.

1. Select Site Management > User Management > Users. The “User List” table appears.

2. Click the envelope icon for the site user who will receive the email for the catch-all account. The “Email Settings - <username>” table appears. See Figure 36.

3. Enter “@<hostname.domainname>” in the Email Aliases window.

4. If there is already an alias in the window, add this new alias on a separate line.

5. Click Save Changes.

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Importing and exporting site users

As Site Administrator, you can import a list of users to a virtual site by uploading a specially formatted text ﬁle containing the names of the users and their settings. You can also export the list of users on the virtual site to a text ﬁle that is compatible with the import function.

These two functions allow you to rapidly create and maintain accounts for large numbers of site users.

Creating a TSV text ﬁle

The ﬁrst step in importing a list of users is to generate a text ﬁle in the required format. The ﬁle format used is called tab-separated-value (TSV) format, and contains a separate line for each user you want to add. Each line contains the parameters for the user; a tab character separates each parameter.

The parameter order is the following:

To specify multiple email aliases for a user, separate each alias with a space character.

Other parameters for a site user, such as the amount of space quota and access privileges, cannot be speciﬁed in the ﬁle for individual users. However, the settings speciﬁed in the User Defaults page are applied to each user imported. Thus, for example, if you wanted all the users in your text ﬁle to have FrontPage enabled, you could conﬁgure FrontPage “enabled” by default in the User Defaults table.

Note: The RaQ XTR Administrator must enable a particular service

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An example ﬁle with two users might look like this:

dwest<tab>Doug West<tab>4ng3lf1r3<tab>doug douggie dw

for the virtual site before the Site Administrator can enable that service for a site user.

tdurden<tab>Tyler Durden<tab>s04p<tab>tyler td fighter

Note: The <tab> indicator represents the tab key on your keyboard.

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Chapter 4: Site Management

Importing a list of users

To import a list of users:

1. Select Site Management > User Management > File Import/Export. The “Import User List” and “Export User List” tables appear.

2. In the “Import User List” table (see Figure 37), select whether you would like to download the user list through HTTP from a remote URL or upload the user list from your local machine.

Enter the URL in the URL ﬁeld or click Browse to locate the ﬁle.

3. Click on Import Users. The server prompts you with a conﬁrmation dialog.

If you agree to continue, the server returns a status screen showing you how many lines of the text ﬁle have been processed and how many of the users have been successfully added (and not added).

4. Once all the lines in the ﬁle have been processed, if errors were encountered, the system displays a summary report. The summary report explains why a particular line failed to add a user.

If no errors were encountered, the system returns you to the to the “User List” table, displaying the newly added users.

Figure 37. Import/Export User List tables

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Importing and exporting site users

Exporting site users to a text ﬁle

You can export the list of users on the virtual site to a text ﬁle that is compatible with the Import feature described above. The ﬁle is downloaded to the your local machine.

Passwords for users are stored in an encrypted format that does not allow for the recovery of the actual password. Therefore, you have two options for the creating a temporary password for each exported user.

Exporting a list of users

To export a list of users:

1. Select Site Management > User Management > File Import/Export. The “Import User List” and “Export User List” tables appear.

2. In the “Export User List” table (see Figure 37), select a default password scheme for creating a temporary password for each exported user. You can have the system generate a random password or assign the site user’s user name as the password.

Click the radio button for your selection.

3. Click Download User List. The server sends the text ﬁle to your local machine.

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Chapter 4: Site Management

Mailing list management

In the List Management section of the Site Management screen, you can create and manage mailing lists for the virtual site.

A mailing list allows a discussion by email between a group of people; the email addresses of the people in the group make up the list. The mailing list is given a name, for example monterey_project. The mailing list can include users on the RaQ XTR as well as external users.

A message addressed to the name of the mailing list is delivered to each person on the list.

When replying to a mailing-list message, you can reply either to the original sender only or to the entire mailing list. This function depends on the email client that you are using.

Figure 38 shows the “Mailing Lists” table.

Figure 38. Mailing Lists table

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Mailing list management

Adding a mailing list

To add a mailing list on the RaQ XTR:

1. Select Site Management > List Management. The “Mailing Lists” table appears.

2. Click Add Mailing List. The “Add Mailing List” table appears. See Figure 39.

3. Enter a name for the mailing list in the Mailing List Name ﬁeld.

You can only use lowercase English letters, numbers, and the hyphen (-) and underscore (_) characters. There is no limit on the number of characters in the name.

4. Enter a password for the mailing list. You need the password for managing the mailing list.

Note: For guidelines on choosing a password, see “Password

✍

guidelines” on page 25.

5. The option “Allow user subscriptions to list” allows the individual users to subscribe to or unsubscribe from the mailing list.

To enable this option, click to enable the check box.

To subscribe or unsubscribe, the user sends an email to majordomo@<hostname.domainname> with the words “subscribe listname” or “unsubscribe listname” in the body of the message. Replace the word <listname> with the name of the mailing list.

6. The option “Allow unsubscribed posting to list” allows email addresses that are not members of the mailing list to send email to the list.

To enable this option, click to enable the check box.

7. Add external subscribers to the mailing list.

To add an external subscriber to the mailing list, enter the complete email address in the “External Subscribers” text window (for example, tstonis@xyz.com).

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Chapter 4: Site Management

8. Add local subscribers to the mailing list.

To add an existing RaQ XTR user, select a name in the “Users Not Subscribed” text window and click the left arrow to move the subscriber to the “Users Subscribed” text window.

To remove an existing RaQ XTR user from the mailing list, select a name in the “Users Subscribed” text window and click the right arrow to move the subscriber to the “Users Not Subscribed” text window.

To select all the registered site users in either text window, click Select All Users under the appropriate window.

9. Click Conﬁrm New Mailing List.

Figure 39 shows the “Add Mailing List” table in the List Management section.

Figure 39. Add Mailing List table

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Mailing list management

Modifying a mailing list

To modify a mailing list:

1. Select Site Management > List Management. The “Mailing Lists” table appears.

2. Click the green pencil icon next to the mailing list you want to modify. The “Modify Mailing List” table appears. See Figure 40.

3. Modify the information as necessary (see the procedure for adding a new mailing list for the options).

4. Click Conﬁrm Modify.

Figure 40 shows the “Modify Mailing List” table in the List Management section.

Figure 40. Modify Mailing List table

Removing a mailing list

To remove a mailing list:

1. Select Site Management > List Management. The “Mailing Lists” table appears.

2. Click the red trashcan icon next to the mailing list you want to delete. A conﬁrmation dialog box appears.

3. Click OK to delete the mailing list.

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Chapter 4: Site Management

Site settings

Note: Only the RaQ XTR Administrator can modify the virtual site

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For an explanation of the ﬁelds on the Site Settings table, see“Overview of virtual sites” on page 120.

For a view of the Site Settings table, see Figure 41.

In the Site Settings section of the Site Management screen, the RaQ XTR Administrator can:

• view the IP address, host name and domain name of the virtual site

settings.

For Site Administrators who are not the RaQ XTR Administrator, the Site Settings section is a read-only status page. Services in the “Site Settings” table appear as enabled (a blue check mark icon) or disabled (a red X icon).

• enable or disable Web server aliases

• enable or disable email server aliases

• change the maximum amount of space allocated on the hard disk drive for the virtual site

• limit the number of site users on a virtual site

• enable or disable access to telnet/shell accounts, CGI scripts, SSL, server side includes, FrontPage server extensions, Active Server Pages (ASP), PHP and Secure POP3 (APOP)

• suspend the virtual site

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Cobalt Digital Inc RaQ XTR User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual