17
Warranty and Service Information
Warranty and Repair Policy
Cobalt Digital Inc. Limited Warranty
This product is warranted to be free from defect s in m aterial and workm anship f or a period of fi ve (5) years from the
date of shipment to the ori ginal purchaser, except that 4000, 5000, 6000, 8000 series power supplies, and Dolby®
modules (where applicable) are warranted to be free from defect s in material and workm anship for a period of one
(1) year.
Cobalt Digital Inc.'s (“Cobalt”) sole obligat ion under this warranty shall be limit ed to, at its option, (i) the repair or (ii)
replacement of the product, and the determinat ion of whether a defect is covered under t his lim it ed warranty shall be
made at the sole discretion of Cobalt.
This limited warranty applies onl y to the original end-purchaser of the product, and is not as signable or transf errable
therefrom. This warranty is limited to defects in material and workmanship, and shall not apply to acts of God,
accidents, or negligence on behalf of the purchas er, and shall be voided upon the misuse, abuse, alteration, or
modification of the product. Only Cobalt authorized fac tory representatives are authorized to make repairs to t he
product, and any unauthorized attempt to repair this product shal l immediately void the warranty. Please contac t
Cobalt Technical Support for more information.
To facilitate the resolution of warranty related issues, Cobalt recom m ends registering t he product by com pleting and
returning a product registration form. In the event of a warrantable defec t, the purchaser shall notify Cobal t with a
description of the problem , and Cobalt s hall provide the purc haser with a Return Materi al Aut horization (“RMA”). For
return, defective products should be double boxed, and sufficiently protected, in the original packaging, or
equivalent, and shipped to the Cobalt Fac tory Service Center, post age prepaid and insured for the purchase price.
The purchaser should include the RMA num ber, description of the probl em encountered, date purchas ed, name of
dealer purchased from, and serial number with the shipment.
Cobalt Digital Inc. Fac tory Service Center
2406 E. University Avenue Office: (217) 344-1243
Urbana, IL 61802 USA Fax: (217) 344-1245
www.cobaltdigital .com Email: info@cobaltdi gi tal.com
THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED,
INCLUDING THE WA RRANTIES OF MERCHANTA BILITY AND FI TNESS FOR A PARTICULAR PURPOSE AND
OF ALL OTHER OBLIGATIONS OR LIABILITIES ON COBALT'S PART. ANY SOFTWARE PROVIDED WITH, OR
FOR USE WITH, THE PRODUCT IS PROVIDED “AS IS.” THE BUYER OF THE PRODUCT ACKNOWLEDGES
THAT NO OTHER REPRESENTATIONS WERE MADE OR RELIED UPON WITH RESPECT TO THE QUALITY
AND FUNCTION OF THE GOODS HEREIN SOLD. COBA LT PRODUCTS ARE NOT AUTHORIZE D FOR USE IN
LIFE SUPPORT APPLICATIONS.
COBALT'S LIABILITY , WHETHER IN CONTRACT, TORT, W ARRANTY, OR OTHERW ISE, IS LIMITED TO THE
REPAIR OR REPLACEMENT, AT ITS OPTION, OF ANY DEFECTIVE PRODUCT, AND SHALL IN NO EVENT
INCLUDE SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS),
EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In Case of Problems
Should any problem arise with your openGear 9345, please contact the Cobalt Digital
Technical Support Department. (Contact information is supplied at the end of this
publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your openGear 9345. If r equir ed, a
temporary replacement module will be made available at a nominal charge. Any shipping