Contents of this publication may not be reproduced in any form without the written permission of
openGear. Reproduction or reverse engineering of copyrighted software is prohibited.
Patents
This product is protected by the following US Patents: 4,205,346; 5,115,314; 5,280,346; 5,561,404;
7,034,886; 7,508,455; 7,602,446; 7,834,866; 7,914,332. This product is protected by the following
Canadian Patents: 2039277; 1237518; 1127289. Other patents pending.
Notice
The material in this manual is furnished for informational use only. It is subject to change without
notice and should not be construed as a commitment by Ross Video Limited. Ross Video Limited
assumes no responsibility or liability for errors or inaccuracies that may appear in this manual.
Trademarks
• Ross, ROSS, ROSS, and MLE are registered trademarks of Ross Video Limited.
• openGear® is a registered trademark of Ross Video Limited.
• DashBoard Control System™ is a trademark of Ross Video Limited.
• Dolby® is a registered trademark of Dolby Laboratories.
• All other product names and any registered and unregistered trademarks mentioned in
this manual are used for identification purposes only and remain the exclusive property of
their respective owners.
Page 4
Important Regulatory and Safety Notices
Before using this product and any associated equipment, refer to the “Important Safety
Instructions” listed below to avoid personnel injury and to prevent product damage.
Products may require specific equipment, and/or installation procedures to be carried out to satisfy
certain regulatory compliance requirements. Notices have been included in this publication to call
attention to these specific requirements.
Symbol Meanings
This symbol on the equipment refers you to important operating and maintenance
(servicing) instructions within the Product Manual Documentation. Failure to heed
this information may present a major risk of damage or injury to persons or
equipment.
Warning
indicates a potentially hazardous situation which, if not avoided, could result in death
or serious injury.
Caution
indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injury. It may also be used to alert against unsafe practices.
Notice
indicates a situation, which if not avoided, may result in major or minor equipment
damage or a situation which could place the equipment in a non-compliant operating
state.
— The symbol with the word “Caution” within the equipment manual
— The symbol with the word “Notice” within the equipment manual
ESD Susceptibility
electronic device or assembly is susceptible to damage from an ESD event.
— The symbol with the word “Warning” within the equipment manual
— This symbol is used to alert the user that an electrical or
Important Safety Instructions
Caution
frame. Refer to the frame User Manual for important safety instructions regarding the
proper installation and safe operation of the frame as well as its component
products.
Warning
present a safety hazard, with the power switch in the OFF position. To avoid
electrical shock, disconnect all A/C power cards from the chassis’ rear appliance
connectors before servicing this area.
— This product is intended to be a component product of the20-slot
— Certain parts of this equipment namely the power supply area still
Page 5
Warning
ervicing.
operator and service personnel from hazardous voltages. For continued safety,
replace all barriers after any s
This product contains safety critical parts, which if incorrectly replaced may present a
risk of fire or electrical shock. Components contained with the product’s power
supplies and power supply area, are not intended to be customer serviced and
should be returned to the factory for repair. To reduce the risk of fire, replacement
fuses must be the same time and rating. Only use attachments/accessories specified
by the manufacturer.
EMC Notices
United States of America
FCC Part 15
This equipment has been tested and found to comply with the limits for a class A Digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
— Service barriers within this product are intended to protect the
Notice
Ross Video Limited could void the user’s authority to operate this equipment.
— Changes or modifications to this equipment not expressly approved by
CANADA
This Class “A” digital apparatus complies with Canadian ICES-003.
Cet appariel numerique de la classe “A” est conforme a la norme NMB-003 du Canada.
EUROPE
This equipment is in compliance with the essential requirements and other relevant provisions of
CEDirective 93/68/EEC.
INTERNATIONAL
This equipment has been tested to CISPR 22:1997 along with amendments A1:2000 and
A2:2002, and found to comply with the limits for a Class A Digital device.
Notice
cause radio interference, in which case the user may have to take adequate
measures.
— This is a Class A product. In domestic environments, this product may
Maintenance/User Serviceable Parts
Routine maintenance to this openGear product is not required. This product contains no user
serviceable parts. If the module does not appear to be working properly, please contact Technical
Support using the numbers listed under the “Contact Us” section on the last page of this manual.
Page 6
All openGear products are covered by a generous 5-year warranty and will be repaired without
charge for materials or labor within this period. See the “Warranty and Repair Policy” section in
this manual for details.
Page 7
Environmental Information
The equipment that you purchased required the extraction and use of natural resources for its
production. It may contain hazardous substances that could impact health and the environment.
To avoid the potential release of those substances into the environment and to diminish the need for the
extraction of natural resources, Cobalt Digital encourages you to use the appropriate take-back
systems. These systems will reuse or recycle most of the materials from your end-of-life equipment in
an environmentally friendly and health conscious manner.
The crossed-out wheeled bin symbol invites you to use these systems.
If you need more information on the collection, reuse, and recycling systems, please contact your local
or regional waste administration.
You can also contact Cobalt Digital for more information on the environmental performances of our
products.
Page 8
Company Address
Cobalt Digital Inc
2506 Galen Drive
Champaign, IL 61821
Sales@cobaldigital.com
Support@cobaltdigital.com
Page 9
Contents
Introduction 1-1
In This Chapter ....................................................................................................................... 1-1
A Word of Thanks .................................................................................................... 1-1
Warranty and Repair Policy ....................................................................................................6-3
ii •••• Contents 9913DA-AES110-RG User Manual
Page 11
Introduction
In This Chapter
This chapter contains the following sections:
• Overview
• Functional Block Diagrams
• User Interfaces
• Documentation Terms and Conventions
A Word of Thanks
Congratulations on choosing the openGear 9913DA-AES110-RG 110-Ohm (Balanced) AES/EBU
Distribution Amplifier with Remote Gain Control. The 9913DA-AES110-RG is part of a full line of
Cobalt Digital Products within the openGear Terminal Equipment family of products.
You will be pleased at how easily your new 9913DA-AES110-RG fits into your overall working
environment. Equally pleasing is the product quality, reliability and functionality. Thank you for
joining the group of worldwide satisfied Cobalt Digital customers!
Should you have a question pertaining to the installation or operation of your 9913DA-AES110-RG,
please contact us at the numbers listed on the back cover of this manual.
9913DA-AES110-RG User Manual Introduction •••• 1-1
Page 12
Overview
The 9913DA-AES110-RG is an AES/EBU reclocking distribution amplifier designed for broadcast
use. It provides eight copies of the incoming balanced AES3 signal when used with the Full Rear
Module or four copies of the incoming signal when used with the Split Rear Module. The 9913DAAES110-RG supports audio sampling frequencies from 32kHz to 96kHz. Cable equalization and
reclocking techniques enable the 9913DA-AES110-RG to recover the incoming digital audio signal
reliably.
Features
The following features make the 9913DA-AES110-RG the best solution for distributing digital audio
signals:
• 1x8 or 1x4 (high density) AES distribution amplifier
• 110ohm balanced AES3 I/O
• Ideal for distributing Dolby® E and Dolby® Digital signals
• Reports ITU1770 LKFS Audio Measurements in DashBoard
• Cable equalization and data reclocking on the incoming AES/EBU signal
• Supports audio sampling frequencies from 32kHz to 96kHz
• Provides level matching and level control of output signals
• 5 year warranty
1-2 •••• Introduction 9913DA-AES110-RG User Manual
Page 13
Functional Block Diagrams
This section provides a functional block diagrams that outline the workflow of the 9913DAAES110-RG.
Figure 1.1 Simplified Block Diagram — RM20-9913DA110-B Full Rear Module
9913DA-AES110-RG User Manual Introduction •••• 1-3
Page 14
User Interfaces
The 9913DA-AES110-RG offers the following interfaces for control and monitoring.
DashBoard Control System™
The DashBoard Control System™ enables you to monitor and control openGear frames and cards
from a computer.
For More Information…
• on the menus in DashBoard, refer to the chapter “DashBoard Menus”.
• on using DashBoard, refer to the DashBoard User Manual.
Card-edge Controls
The 9913DA-AES110-RG provides LEDs on the card-edge that display the status of the input
signals.
For More Information…
• on adjusting the output levels, refer to the section “Card Overview”.
• on monitoring the status using the card-edge LEDs, refer to the section “Control and
Monitoring Features”.
1-4 •••• Introduction 9913DA-AES110-RG User Manual
Page 15
Documentation Terms and Conventions
The following terms are used throughout this manual:
•“Board”, and “Card” refer to openGear terminal devices within openGear frames, including
all components and switches.
• “DashBoard” refers to the DashBoard Control System™.
• “Operator” and “User” refer to the person who uses 9913DA-AES110-RG
• “System” and “Video system” refer to the mix of interconnected production and terminal
equipment in your environment.
•The “Operating Tips” and “Note” boxes are used throughout this manual to provide
additional user information.
9913DA-AES110-RG User Manual Introduction •••• 1-5
Page 16
1-6 •••• Introduction 9913DA-AES110-RG User Manual
Page 17
Installation
In This Chapter
This chapter provides instructions for installing the Rear Module(s) for the 9913DA-AES110-RG,
installing the card into the frame, cabling details, and updating the card software.
This chapter contains the following sections:
• Before You Begin
• Installing the 9913DA-AES110-RG
• Cabling the 9913DA-AES110-RG
• Software Upgrades
9913DA-AES110-RG User Manual Installation •••• 2-1
Page 18
Before You Begin
Static Discharge
Whenever handling the 9913DA-AES110-RG and other related equipment, please observe all static
discharge precautions as described in the following note:
ESD Susceptibility
semiconductor devices. Avoid handling circuit boards in high static environments such as
carpeted areas and when synthetic fiber clothing is worn. Always exercise proper grounding
precautions when working on circuit boards and related equipment.
— Static discharge can cause serious damage to sensitive
Unpacking
Unpack each 9913DA-AES110-RG you received from the shipping container and ensure that all items
are included. If any items are missing or damaged, contact your sales representative or Cobalt Digital
directly.
2-2 •••• Installation 9913DA-AES110-RG User Manual
Page 19
Installing the 9913DA-AES110-RG
This section outlines how to install a rear module and card in a 20-slot frame. The same procedure
applies regardless of the frame or card type.
Rear Modules for the 9913DA-AES110-RG
• When installing the 9913DA-AES110-RG in the 20-slot frame, the RM20-9913DA110-B
Full Rear Module or the RM20-9913DA110-B/S Split Rear Module can be used. When
using a Full Rear Module in the 20-slot frame, use the even numbered slots, such as 2,4,6
Installing a Rear Module
If the Rear Module is already installed, proceed to the section “Installing the 9913DA-AES110-RG”.
Use the following procedure to install a Rear Module in a 20-slot frame:
etc. to ensure that the card aligns with the rear module.
1. Locate the card frame slots on the rear of the frame.
2. Remove the Blank Plate from the slot you have chosen for the 9913DA-AES110-RG
installation.
3. Install the bottom of the Rear Module in the Module Seating Slot at the base of the
frame’s back plane. (Figure 2.1)
Figure 2.1 Rear Module Installation
4. Align the top hole of the rear module with the screw hole on the top edge of the back
plane of the frame.
5. Using a Phillips driver, and the supplied screw, fasten the Rear Module to the back plane.
Do not over tighten.
6. Ensure proper frame cooling and ventilation by having all rear frame slots covered with
Rear Modules or Blank Plates.
9913DA-AES110-RG User Manual Installation •••• 2-3
Page 20
Installing the 9913DA-AES110-RG
This section outlines how to install the 9913DA-AES110-RG in a 20-slot frame. If the 9913DAAES110-RG is to be installed in any compatible frame other than a Cobalt Digital product, refer to the
frame manufacturer’s manual for specific instructions.
Use the following procedure to install the 9913DA-AES110-RG in a DFR-8300 series frame:
1. Locate the Rear Module you installed in the procedure “Installing a Rear Module”.
2. Hold the 9913DA-AES110-RG card by the edges and carefully align the card-edges with
the slots in the frame.
3. Fully insert the card into the frame until the rear connection plugs are properly seated in
the Rear Module.
2-4 •••• Installation 9913DA-AES110-RG User Manual
Page 21
Cabling for the 9913DA-AES110-RG
This section provides information for connecting cables to the installed Rear Modules. Connect the
input and output cables according to the following sections. The inputs are internally terminated in
110ohm. It is not necessary to terminate unused outputs.
Cabling Overview
The 9913DA-AES110-RG is used with the following Rear Modules:
•RM20-9913DA110-B Full Rear Module — Each module occupies two slots and
accommodates one card. This rear module provides one AES input and eight AES
outputs. (Figure 2.2)
•RM20-9913DA110-B/S Split Rear Module — Each module occupies two slots and
accommodates two cards. This rear module provides one AES input and four AES
outputs per card. (Figure 2.3)
Figure 2.2 Cable Connections for RM20-9913DA110-B
9913DA-AES110-RG User Manual Installation •••• 2-5
Full Rear Modules
Figure 2.2 Cable Connections for RM20-9913DA110-
B/S Split Rear Modules
Page 22
Software Upgrades
The card can be upgraded in the field via the Network Controller card in your frame.
Note
— DashBoard version 3.0.0 or higher is required for this procedure.
To upgrade the software on a card
1. If a new firmware version is available, it is posted on our website under Support >
Firmware Downloads.
2. Display the Device View of the card by double-clicking its status indicator in the Basic Tree View.
3. From the Device View, click Upload to display the Select file for upload dialog.
4. Navigate to the *.bin upload file you wish to upload.
5. Click Open.
6. If you are upgrading a single card, click Finish to display the Uploading to Selected Devices dialog. Proceed to step 8.
7. If you are upgrading multiple cards:
Click Next > to display the Select Destination menu. This menu provides a list of
the compatible cards based on the card selected in step 3.
Specify the card(s) to upload the file to by selecting the check box(es) for the cards
you wish to upload the file to.
Verify that the card(s) you wish to upload the file to. The Error/Warning fields
indicate any errors, such as incompatible software or card type mismatch.
Click Finish to display the Uploading to Selected Devices dialog.
8. Monitor the upgrade.
Monitor the upgrade status bar displayed in DashBoard while the software is
upgraded on your card.
The card(s) are automatically re-booted and are temporarily taken offline during the
re-boot process. The process is complete once the status indicators for the Card State and Connection fields return to their previous status
2-6 •••• Installation 9913DA-AES110-RG User Manual
Page 23
User Controls
In This Chapter
This chapter provides a general overview of the user controls available on the
9913DA-AES110-RG.
The following topics are discussed:
• Card Overview
• Control and Monitoring Features
9913DA-AES110-RG User Manual User
Controls •••• 3-1
Page 24
Card Overview
This section provides a general overview of the 9913DA-AES110-RG DIP Switches. Refer to
Figure 3.1 for DIP Switch location
SW1 – Remote Control
Figure 3.1 9913DA-AES110-RG — Components
Use SW1 to disable remote control of the 9913DA-AES110-RG from DashBoard.
Set SW1 as follows:
•ON — Select this setting to disable remote control from DashBoard. The parameters and
settings cannot be changed via DashBoard and must be changed using the card-edge
controls. You can still monitor the status of the card using DashBoard.
•OFF — Select this setting to control the 9913DA-AES110-RG exclusively from
DashBoard. The card-edge controls are ignored. This is the default setting.
SW2 — DIP Switch Control
Use SW2 to determine whether DIP Switch settings are applied or ignored.
Set SW2 as follows:
•ON — DIP Switch status is reported in DashBoard, and DIP Switch settings are applied.
Any parameter adjustments made in DashBoard are ignored.
•OFF — DIP Switch status is reported in DashBoard, however DIP Switch settings are
ignored. Parameter adjustments made in DashBoard are applied. This is the default
setting.
SW3, SW4 — Output Mode Selection
SW3 and SW4 are used in conjunction to set the output mode of the 9913DA-AES110-RG. Refer
to the section “Setting the Output Mode” for details.
SW5
This DIP Switch is not implemented.
SW6 – SW10 — Gain Control
These switches are used in conjunction to apply a specific Gain value (dB). Refer to the section
“Specifying the Gain” for details.
3-2 •••• User Controls 9913DA-AES110-RG
User Manual
Page 25
Configuring the DIP Switches
This section provides a brief summary of the DIP Switches of the 9913DA-AES110-RG. Refer to
Figure 3.1 for the DIP Switch locations. Figure 3.2 shows all the DIP Switches in the OFF
position.
Figure 3.2 DIP Switch — OFF Positions
Enabling Card-edge Control
Ensure that SW1 is set to ON and SW2 is set to ON if you are going to use the card-edge DIP
Switches to change settings on the card. You can still monitor the card status in DashBoard.
Setting the Output Mode
SW3 and SW4 are used in conjunction to set the output mode of the 9913DA-AES110-RG. Table 3.1 lists the combinations of DIP Switch settings for SW3 and SW4.
Table 3.1 Setting the Output Mode
SW3 SW4 Mode Selected
OFF OFF Stereo
OFF ON Mono
ON OFF Left Only
ON ON Right Only
Specifying the Gain
SW6-SW10 are used in conjunction to specify the coarse level gain adjustment applied to the
output of the 9913DA-AES110-RG. Table 3.1 lists the combinations of DIP Switch settings for
SW6-SW10.
SW6 SW7 SW8 SW9 SW10 Gain
OFF OFF OFF OFF OFF UNITY
Table 3.2 Specifying the Gain
(dB)
OFF OFF OFF OFF ON 1
OFF OFF OFF ON OFF 2
9913DA-AES110-RG User Manual User
Controls •••• 3-3
Page 26
SW6 SW7 SW8 SW9 SW10 Gain
(dB)
OFF OFF OFF ON ON 3
OFF OFF ON OFF OFF 4
OFF OFF ON OFF ON 5
OFF OFF ON ON OFF 6
OFF OFF ON ON ON 7
OFF ON OFF OFF OFF 8
OFF ON OFF OFF ON 9
OFF ON OFF ON OFF 10
OFF ON OFF ON ON 11
OFF ON ON OFF OFF 12
OFF ON ON OFF ON 13
OFF ON ON ON OFF 14
OFF ON ON ON ON 15
ON OFF OFF OFF OFF UNITY
ON OFF OFF OFF ON -1
ON OFF OFF ON OFF -2
ON OFF OFF ON ON -3
ON OFF ON OFF OFF -4
ON OFF ON OFF ON -5
ON OFF ON ON OFF -6
ON OFF ON ON ON -7
ON ON OFF OFF OFF -8
ON ON OFF OFF ON -9
ON ON OFF ON OFF -10
3-4 •••• User Controls 9913DA-AES110-RG
User Manual
Page 27
SW6 SW7 SW8 SW9 SW10 Gain
(dB)
ON ON OFF ON ON -11
ON ON ON OFF OFF -12
ON ON ON OFF ON -13
ON ON ON ON OFF -14
ON ON ON ON ON -15
9913DA-AES110-RG User Manual User
Controls •••• 3-5
Page 28
Control and Monitoring Features
This section provides information on the LEDs for the 9913DA-AES110-RG. Refer to Figure 3.5
for the location of the LEDs.
Figure 3.5 9913DA-AES110-RG Card-edge User Controls
Status and Selection LEDs on the 9913DA-AES110-RG
Basic LED displays and descriptions are provided in Table 3.3.
LED Color Display and Description
LOCK
NO LOCK
Green
Red
Table 3.3 Selection and Status LED Descriptions
When lit, this LED indicates a valid AES/EBU input signal.
When lit, this LED indicates an invalid AES/EBU input signal.
3-6 •••• User Controls 9913DA-AES110-RG
User Manual
Page 29
DashBoard Menus
In This Chapter
This chapter provides a summary of the DashBoard menus available for the 9913DA-AES110-RG.
Parameters noted with an asterisk (*) are the default values.
The following topics are discussed:
• Status Tabs
• Settings Tab
9913DA-AES110-RG User Manual DashBoard Menus •••• 4-1
Page 30
Status Tabs
This section summarizes the read-only information displayed in the Status tabs. The fields in these tabs
vary in severity from green (valid), yellow (caution), to red (alarm). DashBoard reports the most severe
alarm for a single field. Alarm colors are noted within the tables as text set in brackets next to the
menu parameter name.
Status Tab
Table 4.1 summarizes the read-only information of the Status tab.
Table 4.1 Status Tab Items
Tab Title Item Parameters Description
Card is functioning properly and
Status
(Read-only)
AES Audio
Status
LKFS (10Sec) #
Locked (Green)
Not Locked (Red) AES audio signal is not present
a valid AES audio signal is
present
Card reads and reports the
ITU1770 LKFS Audio
Measurements
Product Tab
Table 4.2 summarizes the read-only information of the Product tab.
Table 4.2 Product Tab Items
Tab Title Item Parameters Description
Card Name AES/EBU Distribution Amplifier (110ohm)
Product 9913DA-AES110-RG
Product
(Read-only)
4-2 •••• DashBoard Menus 9913DA-AES110-RG User Manual
Supplier Cobalt Digital
Serial Number #
Software Rev #.## Indicates the software version
Indicates the serial number of the
board
Page 31
Settings Tab
Table 4.3 summarizes the Settings options available in DashBoard.
Table 4.2 Settings Menu Items
Tab Title Item Parameters Description
Channel A and B are summed together
•Use the CHA Trim Control to
alter the gain of the Channel A
input
•Use the CHB Trim Control to
alter the gain of the Channel B
input
•Note that the STEREO Gain will
adjust the output after the
channels are summed.
Channel A and B are independent.
•Use the CHA Trim Control to
alter the gain of Channel A input
•Use the CHB Trim Control to
alter the gain of Channel B input
•Note that the STEREO Gain will
adjust the output of both channels
Specifies Channel A as the output on
both channels.
•Use the CHA Trim Control to
alter the output gain
•The CHB Trim Control has no
effect on the output
•Note that the STEREO Gain will
adjust the output Channel A only
Specifies Channel B as the output on
both channels.
•The CHA Trim Control has no
effect on the output
•Use the CHB Trim Control to
alter the output gain
•Note that the STEREO Gain will
adjust the output Channel B only.
Specifies the coarse level gain
adjustment applied to the output of
the card
Alters the input gain for the specified
channel.
How the Mode is set determines what
channel(s) the Trim Control alters.
Settings
Mode
STEREO Gain
Control
CH# Trim
Control (dB)
Mono
Stereo
L Only
R Only
0 to 100
-15 to +15
9913DA-AES110-RG User Manual DashBoard Menus •••• 4-3
Page 32
4-4 •••• DashBoard Menus 9913DA-AES110-RG User Manual
Page 33
Specifications
In This Chapter
This chapter includes the Technical Specifications table for the 9913DA-AES110-RG. Note that
specifications are subject to change without notice.
The following topics are discussed:
•Technical Specifications
9913DA-AES110-RG User Manual Specifications •••• 5-1
Page 34
Technical Specifications
This section provides the technical specifications for the 9913DA-AES110-RG.
Equalization 2000ft (650m) over 110ohm, twisted-pair cable
Input Level 0.2-7Vp-p
Number of Outputs
Standard
Resolution
Return Loss
Impedance(transformer balanced)
R2-3004: 8
R2S-3004: 4
AES-3 (SMPTE 276M)
24Bit
-25dB
110ohm
Output Jitter
Output Level
Power
Max. Power Consumption >2.2W
<5ns
2.5Vp-p nominal
5-2 •••• Specifications 9913DA-AES110-RG User Manual
Page 35
Service Information
In This Chapter
This chapter contains the following sections:
• Troubleshooting Checklist
• Warranty and Repair Policy
9913DA-AES110-RG User Manual Service Information •••• 7-1
Page 36
Troubleshooting Checklist
Routine maintenance to this openGear product is not required. In the event of problems with your
9913DA-AES110-RG, the following basic troubleshooting checklist may help identify the source of
the problem. If the card still does not appear to be working properly after checking all possible causes,
please contact your openGear products distributor, or the Cobalt Digital Technical Support department
at the numbers listed under the “Contact Us” section.
1. Visual Review — Performing a quick visual check may reveal many problems, such as
connectors not properly seated or loose cables. Check the module, the frame, and any
associated peripheral equipment for signs of trouble.
2. Power Check — Check the power indicator LED on the distribution frame front panel
for the presence of power. If the power LED is not illuminated, verify that the power
cable is connected to a power source and that power is available at the power main.
Confirm that the power supplies are fully seated in their slots. If the power LED is still
not illuminated, replace the power supply with one that is verified to work.
3. Re-seat the Card in the Frame — Eject the card and reinsert it in the frame.
4. Check Control Settings — Refer to the Installation and Operation sections of the
manual and verify all user-adjustable component settings.
5. Input Signal Status — Verify that source equipment is operating correctly and that a
valid signal is being supplied.
6. Output Signal Path — Verify that destination equipment is operating correctly and
receiving a valid signal.
7. Card Exchange — Exchanging a suspect card with a card that is known to be working
correctly is an efficient method for localizing problems to individual cards.
7-2 •••• Service Information 9913DA-AES110-RG User Manual
Page 37
Warranty and Repair Policy
This product is warranted to be free from defects in material and workmanship for a period of five (5)
years from the date of shipment to the original purchaser, except that 4000, 5000, 6000, 8000 series
power supplies, and Dolby® modules (where applicable) are warranted to be free from defects in
material and workmanship for a period of one (1) year.
Cobalt Digital Inc.'s (“Cobalt”) sole obligation under this warranty shall be limited to, at its option, (i)
the repair or (ii) replacement of the product, and the determination of whether a defect is covered under
this limited warranty shall be made at the sole discretion of Cobalt.
This limited warranty applies only to the original end-purchaser of the product, and is not assignable or
transferrable therefrom. This warranty is limited to defects in material and workmanship, and shall not
apply to acts of God, accidents, or negligence on behalf of the purchaser, and shall be voided upon the
misuse, abuse, alteration, or modification of the product. Only Cobalt authorized factory
representatives are authorized to make repairs to the product, and any unauthorized attempt to repair
this product shall immediately void the warranty. Please contact Cobalt Technical Support for more
information.
To facilitate the resolution of warranty related issues, Cobalt recommends registering the product by
completing and returning a product registration form. In the event of a warrantable defect, the
purchaser shall notify Cobalt with a description of the problem, and Cobalt shall provide the purchaser
with a Return Material Authorization (“RMA”). For return, defective products should be double boxed,
and sufficiently protected, in the original packaging, or equivalent, and shipped to the Cobalt Factory
Service Center, postage prepaid and insured for the purchase price. The purchaser should include the
RMA number, description of the problem encountered, date purchased, name of dealer purchased
from, and serial number with the shipment.
THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES
EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS OR
LIABILITIES ON COBALT'S PART. ANY SOFTWARE PROVIDED WITH, OR FOR USE WITH,
THE PRODUCT IS PROVIDED “AS IS.” THE BUYER OF THE PRODUCT ACKNOWLEDGES
THAT NO OTHER REPRESENTATIONS WERE MADE OR RELIED UPON WITH RESPECT TO
THE QUALITY AND FUNCTION OF THE GOODS HEREIN SOLD. COBALT PRODUCTS ARE
NOT AUTHORIZED FOR USE IN LIFE SUPPORT APPLICATIONS.
COBALT'S LIABILITY, WHETHER IN CONTRACT, TORT, WARRANTY, OR OTHERWISE, IS
LIMITED TO THE REPAIR OR REPLACEMENT, AT ITS OPTION, OF ANY DEFECTIVE
PRODUCT, AND SHALL IN NO EVENT INCLUDE SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS), EVEN IF IT HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9913DA-AES110-RG User Manual Service Information •••• 7-3
Page 38
In Case of Problems
Should any problem arise with your card, please contact the Cobalt Digital Technical Support
Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your card. If required, a
temporary replacement module will be made available at a nominal charge. Any
shipping costs incurred will be the responsibility of you, the customer. All products
shipped to you from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Technical Support Department will continue to provide advice on any
product manufactured by Cobalt Digital, beyond the warranty period without charge, for
the life of the equipment.
7-4 •••• Service Information 9913DA-AES110-RG User Manual
Page 39
Notes:
9913DA-AES110-RG User Manual Service Information •••• 7-5
Page 40
Page 41
Contact Us
Contact our friendly and professional support representatives for the following:
• Name and address of your local dealer
• Product information and pricing
• Technical support
• Upcoming trade show information
PHONE
E-MAIL
POSTAL
SERVICE
General Business Office
and Technical Support
Fax
Technical Support
Cobalt Digital Inc.
217 • 344 • 1243
217 • 344 • 1245
Support@cobaltdigital.com
2506 Galen Drive
Champaign, IL 61821
Visit Us www.Cobaltdigital.com
Please visit us at our website for:
• Company information
• Related products and full product lines
• On-line catalog
• Trade show information
• News
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