CMP CallExtend Versions 3-0 – 3-31 User Manual

CallExtend Programming Guide

CallExtend is programmed by dialing digits on a standard touch-tone phone
connected to the ADMIN port. Data is stored in memory banks called
PAGES. Eight PAGES are available, numbered PAGE 0 - PAGE 7.

You only need to program the PAGES that correspond to the first digits
your callers will be dialing. For example, if callers can dial extensions 100,

1

10, etc. or dial 3 for sales, program PAGES 1 & 3.

Application Questions:

Before programming CallExtend, answer each of the following questions and enter
your answers into the Programming Log that follows these questions. You will then

be ready to program CallExtend from the Programming Log.

Programming System Settings

1. What is the hook-flash duration used by your phone system to
transfer calls? From the following chart, select the single digit
that represents this duration:

no hook-flash........... 0 600 ms ..............5

250 ms .....................1 750 ms ..............6

300 ms .....................2 900 ms ..............7

400 ms .....................3 1 sec.................. 8

500 ms .....................4 1.5 sec............... 9

Now, turn to PAGE 0 of the Programming Log that follows

these questions. Enter this single digit into ROW 0, Field 1.

2. After CallExtend has played its greeting to a caller, how many
seconds (0-9) should it give the caller to dial an extension or a
menu option, before transferring the call to the receptionist?

Enter this digit on PAGE 0, ROW 0, Field 2.

3. How should CallExtend supervise call transfers?

Full Supervision

or no answer) to the receptionist. To select this mode, enter the

number of rings (2-9) CallExtend should hear before
retrieving the call and transferring it to the receptionist. (If

you want unanswered calls to be disconnected instead of
transferred to the receptionist, see p. 32, Case B, in the manual.)

- CallExtend will send unanswered calls (busy

__________



__________

Busy-Only Supervision

a busy extension to the receptionist. Calls to ringing extensions
will be cut through. To select this mode, enter a 1.

Unsupervised

extension without looking for busy or ringing. To select this
mode, enter a 0.

Enter this digit on PAGE 0, ROW 0, Field 3.

- CallExtend cuts through all calls to a desired

- CallExtend will send calls transferred to

Programming Receptionist Extensions

4. What extension(s) or phone number(s) do you want CallExtend
to use as receptionist(s)? At least one receptionist must be
entered. You can enter up to four extensions 1-8 digits long
each. To use an 8-16 digit number, see page 14 in the manual.

Enter the receptionist extension(s) or number(s) on PAGE 0,

ROWS 1-4 (one receptionist per ROW).

Programming PAGES 1-7

5. Do you want callers to be able to dial extensions directly? If not,
skip to Question 6.

A. What digit(s) do your extensions begin with?

B. How many digits are in each extension?

In the Programming Log, go to each PAGE number you list-

ed in 5A. Enter the answer to 5B in ROW 0 of that PAGE.

Example: if your extensions start with either 1 or 2 and are 3

digits long, enter “3” in ROW 0 of PAGES 1 & 2.

6. Do you want callers to reach specific extension(s) by dialing
single digit(s) from the main menu? If not, skip to Question 7.

Use the following chart to enter the extensions you want callers

to reach by dialing the single digit in Column A.

Column A - Digit

Column B - Extension(s)
1 __________________________________
2 __________________________________
3 __________________________________
4 __________________________________
5 __________________________________
6 __________________________________
7 __________________________________

__________

__________

__________

__________

__________

__________

__________

Notes: i) You can’t use digits that were entered in Question 5A.

ii) You can enter up to six extensions per digit, but CallExtend
will not hunt through these extensions. iii) If any of the exten­sions you enter are longer than 8 digits, see p. 18 of the manual.

In the Programming Log, go to each PAGE number you used

in Column A (e.g., digit 4 = PAGE 4). Enter a
of that PAGE. Then, enter the extensions listed in Column B
for that digit into ROWS 1-6 of that same PAGE, one
extension per ROW.

Example: To transfer callers who dial “4” to ext 215, enter a

in PAGE 4, ROW 0 and enter “215” in PAGE 4, ROW 1.

7. After callers dial a single digit from the main greeting, do you
want them to have a second menu of options to select from? If
so, this can be done for any digit 1-7 not used in Question 5A or
Question 6. Enter the digits to be used here.

For each PAGE number you entered here, see pages 19-20 of

the manual for programming instructions.

Programming Voice Messages

8. Do you wants calls answered by CallExtend’s Port 1 to use the
same messages as calls answered by Port 2? If not, see pages
23 - 25 in the manual.

Design your Main Greeting

when CallExtend answers each call). In the Programming Log,
write a brief description of the message in PAGE 0, ROW 7.

9. Do you want to record a Transfer Message
before each call is transferred? e.g., “Please hold while I try that
extension.” If not, skip to Question 10.

Write a brief description of the message in PAGE 0, ROW 6.

10. Do you want to record a Busy - Don’t Answer (BDA) Message
be heard by callers if the initial call transfer is unsuccessful,
before the call is redirected to the receptionist? e.g., “That
extension is unavailable - please hold for the receptionist.” If
not, skip to Question 11.

Write a brief description of the message in PAGE 0, ROW 5.

11. If you are having callers dial any single-digit(s) from the main
greeting, do you want them to hear another voice message
specific to the digit dialed? If not, skip this Question.

(the first message callers will hear

to be heard by callers

in ROW 0

*

*

to

__________

yes / no

yes / no

yes / no

yes / no

A different Page Message

dialed from the main greeting. These messages can be used for
second-level menus and for information, such as directions to the
company. What digits need Page Messages?

Go to each PAGE number you entered (e.g., “4” = PAGE 4).

Write a brief description of the message in ROW 7 of that
PAGE. Note: If you want to use any Page Messages, they must

be recorded BEFORE the Transfer Message and BDA Message.

can be played after each digit 1-7 is

__________

CallExtend Programming Log:

After answering the Application Questions and filling in this
Programming Log, you can begin programming CallExtend. When

programming, you will dial on the ADMIN phone in response to the prompts
CallExtend shows on its display:

P

The following table shows the commands used for programming:

To enter a Command, hold down the indicated key on the Admin phone for at
least one full second, and then release it.

Enter the Page
number to be
programmed

DATA Commands:

5

ENTERS Data into a Row on a Page

7

REVIEWS Data in a Row on a Page

SPEECH Commands:

1

RECORDS Message into a Row on a Page

0

REVIEWS Message in a Row on a Page

4

ERASES last-recorded message from a Row on a Page

9

ERASES ALL voice messages; use from Page 0, Row

r

Enter the Row

number to be

programmed

C

Enter the
Command
(see table)

d

Enter Data or

or

Record
Speech

S

7

PAGE 0 Programming Log

PAGE 1 Programming Log

Program the ROWS on this PAGE in the order they are shown, as follows:

1. Go off-hook on the ADMIN phone.

P

will show on the display.

2. Dial the digits shown for each ROW you filled in when answering the Application
Questions. Remember to hold down the command digit (shown highlighted in gray)
for at least 1 second.

3. After dialing your handwritten data, dial # to indicate you are done entering data for
that ROW. If you enter 8 digits of data in a ROW, the # isn’t needed.

4. Review the programming by dialing the digits in the “To review” column. Note that
the display shows a
has occurred -- redo that ROW.

as i and blanks as ‘. If you hear a beep and see ’, an error

*

highlighted digit

=

Hold this key down for at least one full second

ROW 0 -

ROW 1 -

ROW 2 -

ROW 3 -

ROW 4 -

ROW 7 -

Dial:

Dial:

Dial:

Dial:

Dial:

Dial:

0

0

0

0

0

0

0 5

1 5

2 5

3 5

4 5

7 1

Record any Page Messages on PAGES 1-7
BEFORE

ROW 6 -

ROW 5 -

recording the following two messages:

Dial:

0

6 1

Dial:

0

5 1

Field 1 Field 2 Field 3

________________________

________________________

________________________

________________________

Record your Main Greeting: talk into
the ADMIN phone; hang up when done.

#

#

#

#

#

To review:

0

0 7

0

1 7

0

2 7

0

3 7

0

4 7

0

7 0

Record the Transfer Msg & hang up.

Record the BDA Message & hang up.

0

0

6 0

5 0

To program the ROWS on this PAGE, use the ADMIN phone as follows:

1. Go off-hook on the ADMIN phone.

P

will show on the display.

2. Dial the digits shown for each ROW you filled in when answering the Application
Questions. Remember to hold down the command digit (shown highlighted in gray)
for at least 1 second.

3. After dialing your handwritten data, dial # to indicate you are done entering data for
that ROW. If you enter 8 digits of data in a ROW, the # isn’t needed.

4. Review the programming by dialing the digits in the “To review” column. Note that
the display shows a
has occurred -- redo that ROW.

as i and blanks as ‘. If you hear a beep and see ’, an error

*

highlighted digit

=

Hold this key down for at least one full second

ROW 0 -

ROW 1 -

ROW 2 -

ROW 3 -

ROW 4 -

ROW 5 -

ROW 6 -

ROW 7 -

Dial:

Dial:

Dial:

Dial:

Dial:

Dial:

Dial:

Dial:

To enter data & record speech:

1

1

1

1

1

1

1

1

0 5

1 5

2 5

3 5

4 5

5 5

6 5

7 1

________________________

________________________

________________________

________________________

________________________

________________________

________________________

To Record a Page Message, speak into
the ADMIN phone; hang up when done.

#

#

#

#

#

#

#

To review:

1

1

1

1

1

1

1

1

0 7

1 7

2 7

3 7

4 7

5 7

6 7

7 0