ClearView WiFi-2MP-BL100 Faq Manual

WiFi-2MP-BL100 FAQ Manual

Version 1.0.0

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Preface

Purpose

In order to deal with and solve the bug during daily use for the users quic k ly and improve response
speed, the WIFI-2MP-BL100 product team specially made this FAQ m anual to provide users with
correct solutions in time.

Attention

The manual doesn’t cover all the WIFI-2MP-BL100 bugs. You are welcome to contact us i f ther e ar e
any unknown problems and w e can add t hem into the manual to per fect it with better service for our
customers. Besides, you can contact your local retailer or after-sale engineer directly if you need more
help.

This manual is for reference only.

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Table of Contents

1 Network Problem ........................................................................................................................ 1

1.1 My WIFI-2MP-BL100 is off line from time to time. .................................................. 1

1.2 What if network upgrade failed? ................................................................................ 1

1.3 I can use “Ping” to test that the WIFI-2MP-BL100 is on line after upgrade, but

fail to log in. ................................................................................................................................ 1

1.4 There is no code stream when I log in and the network program restarts

constantly after upgrade. .......................................................................................................... 1

1.5 It displays “Resources are limited, failed to open video” after I log in the WIFI-

2MP-BL100. ............................................................................................................................... 2

1.6 The video window of control installation displays “ ” when I log in the

WIFI-2MP-BL100. ...................................................................................................................... 2

2 Image problem ............................................................................................................................ 3

2.1 IR effect is bad. ............................................................................................................. 3

2.2 The device failed to record or snapshot. .................................................................. 3

2.3 Black edge appears in the image after upgrade. .................................................... 3

2.4 Cross stripe or diagonal stripe appears in the image of WIFI-2MP-BL100. ....... 3

2.5 The WIFI-2MP-BL100 image is unsteady. ............................................................... 4

2.6 Gray screen appears in the WIFI-2MP-BL100. ....................................................... 4

2.7 When IR light is on for the HD or SD IR dome, the image is abnormal, such as

reflective image or white and unclear image. ....................................................................... 4

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3 Other problems ........................................................................................................................... 6

3.1 I forgot the Device IP. .................................................................................................. 6

3.2 I failed to log in WEB. .................................................................................................. 6

3.3 I failed to play the downloaded audio and video files. ............................................ 6

3.4 Day/night config switch is invalid. .............................................................................. 6

3.5 Device is leaking water. ............................................................................................... 7

3.6 WIFI-2MP-BL100 failed to recognize SD card. ....................................................... 7

3.7 Config info is mismatched with real situation after WIFI-2MP-BL100 working for

a while. ........................................................................................................................................ 7

3.8 Power adapter is unsteady. ........................................................................................ 7

3.9 SD card failed to store video. ..................................................................................... 7

3.10 I failed to save configuration. ...................................................................................... 8