ClearOne Converge 590 User Manual

Converge 560/590

USER’S MANUAL

ii Technical Services: 800.283.5936

TELEPHONE [phone]

1.801.974.3760

FAX [phone]
EMAIL [e-mail]

TECHNICAL SUPPORT

MAX WIRELESS INSTALLATION AND OPERATION MANUAL

CLEARONE PART NO. 800-153-560 NOVEMBER 2005 (REV. 1.0)

© 2005 ClearOne Communications, iinc. All rights reserved. No part of this document m
ay be reproduced in any form or by any means without written permission from ClearOne
Communications. Printed in the United States of America. ClearOne reserves specific
privileges. Inforfrmation in this document is subject to change without notice

Table of Contents iii

TABLE OF CONTENTS

INTRODUCTION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

The Converge 560/590 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Basic Room Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CONNECTING THE CONVERGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Auxiliary devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

RAV-WARE SOFTWARE CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Getting started with RAV-Ware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

RAV-Ware overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

RAV-Ware connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

RAV-Ware files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Network find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configuring system settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Customizing Converge components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Microphone configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Line input and output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Record and playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Camera controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Dialer and phonebook usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

USING THE CONVERGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Programming phone preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

iv Technical Services: 800.283.5936

TABLE OF CONTENTS (CONTINUED)

WEB INTERFACE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Accessing the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Event log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

System check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

APPENDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Camera pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Serial commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Introduction 5

THE CONVERGE 560/590

The Converge product line is the first room audio conferencing solution with the sound
quality and flexibility of a professionally installed system. The Converge includes an audio
conferencing mixer that uses distributed acoustical echo-cancelling technology to provide
the most intelligible full-duplex audio conference experience possible. Features include:

• Audio mixer for high-quality audio performance in all acoustical environments.

• RF (radio frequency) controller or wired controller with call controls including auto­answer, flash duration adjustment, ringer adjustment and phonebook with speed dial
capabilities.

• Internal telephone hybrid with touch-tone dialing capability.

• Microphone breakout box that enables a set of up to three microphones to be
connected to the Converge--these microphones can be table mics, portable mics, or
whatever type of microphone would be most suitable for the situation at hand. The
Converge 560 includes two breakout boxes connected together and the Converge
590 has three breakout boxes connected together.

SERVICE AND SUPPORT

If you need additional information on how to install, set up or operate your Converge
560/590, please contact us. We welcome and encourage your comments so we can
continue to improve our products and serve your needs.

TECHNICAL SUPPORT

Tel: [phone](USA) or 1-801-974-3760

Fax: [phone]

E-mail: [e-mail]

Web: www.clearone.com

SALES AND CUSTOMER SERVICE

Tel: [phone] (USA) or 1-801-975-7200

Fax: [phone] (USA) or 1-801-977-0087

E-mail: [e-mail]

PRODUCT RETURNS

All product returns require a return materials authorization (RMA) number. Please contact
ClearOne Technical Support before attempting to return your product. Make sure you
return all the items that shipped with your product and include a brief description of how
the product was being used when the problem occurred.

INTRODUCTION

6 Technical Services: 800.283.5936

UNPACKING

Carefully remove all components of the Converge system from the packaging. Ensure that
you received the following items:

>

Note

: Rack mount ears are attached to the Mixer box. Refer to Chapter 2 of this

manual for installation instructions.

If any parts are missing, please call the Technical Support Group at 1-800-283-5936 (USA)
or 1-801-974-3760.

>

Note

: ClearOne is not responsible for product damage incurred during shipment. You
must make claims directly with the carrier. Inspect your shipment carefully for obvious
signs of damage. If the shipment appears damaged, retain the original boxes and
packing material for inspection by the carrier. Contact your carrier immediately.

FIGURE 1.1 Converge unpacking

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

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





A

B C

ON / OFF

123123123

Audio Mixer

|

CONVERGE

590

INPUT METERING

-30-10-4 0+4+8 +12

Microphone Breakout Box

(2 for Converge 560 &

3 for Converge 590)

MUTE

CONFERENCE

FLASH REDIAL

ON/OFF

RF Controller
or Wired Controller

AAA Batteries

Qty: 4

(with RF controller)

Screw/Washer Rack Kit

Qty: 8

18” RJ-45 Cable
Qty: 2 for Converge 560
Qty: 3 for Converge 590

RAV-Ware Software

and Documentation CD

12' Telephone Cable

6' RCA Cable

Qty: 2

Power Supply

7 ' RJ-45 Cable

Microphone Breakout Box Rack Mount

6' Power Cord

6' USB Cable

Introduction 7

PRODUCT OVERVIEW

The following paragraphs give an overview of the Converge 560/590’s componenets.

RF (RADIO FREQUENCY) CONTROLLER/WIRED CONTROLLER

The RF controller/wired controller allows you to manage all calls, program user
preferences and adjust settings for your Converge.

KEY FUNCTIONS

FIGURE 1.2 Converge controller

FIGURE 1.3 Converge controller keypad functions

DOWN

UP
MENU
ENTER

PHONEBOOK

CLEAR

DOWN UP

VOLUME

MUTE

123

CONFERENCE

ABC DEF

6

45

GHI JKL MNO

89

7

FLASH REDIAL

ON/OFF

PQRS TUV WXYZ

0

*

HELP
LINE

#

PAUSE

LCD Icon

ANTENNA

SIGNAL

BATTERY

Key

ON/OFF

FLASH

MUTE

STATUS

REDIAL

MENU
ENTER

PHONEBOOK

CLEAR

DOWN UP

VOLUME

Function

Indicates commands are received and acknowledged by base unit and
represents the signal strength from the base unit to the RF controller.

Indicates battery level (RF controller only)

Function

Press to activate the phone and access the dial tone. Press
again to hang up the phone.

Press to use call forwarding, access call waiting, or make a three-way
conference call (if supported by your telephone service).

Press once to mute all microphones during a call.
Press again to unmute.

Press and hold for two seconds to display the status of the Converge.
(RF controller only)

Press once to dial the last number called.

Press once to access the controller programming menu.
Once you are in the Menu, this key serves as the Enter key.

Press once to dial stored numbers.
When you are in the Phonebook, use this key to delete characters or to
go back to the previous screen.

Press down or up to navigate through the menu and phonebook.

Press while on a call to adjust call volume.

8 Technical Services: 800.283.5936

MIXER (FRONT)

A.

Telephone LLED

. This indicator lights red when the Converge is powered, but the telco
is on hook (not in use). The indicator lights green when the telco is off hook (in use)
and flashes green during an incoming call.

B.

Microphone sstatus LLEDs

. Nine indicators (Converge 590) or six indicators (Converge

560) indicate the activation status of the mic elements. When a mic element is gated,
the corresponding LED lights green. When mics are muted, the LEDs for the corre­sponding mics turn red.

C.

Meter LLEDs.

These LEDs represents audio from all inputs.

D.

USB pport

. This port enables USB connection to a PC.

MIXER (BACK)

A.

Telephone SSet, LLine

. RJ-11 connection to an analog telephone jack and an analog

telephone set.

B.

RF aantenna cconnector ((RF ccontroller)

. Connect the external RF antenna to this port.

C.

RS-2232

. RS-232 control port for connection to a control system such as AMX or

Crestron or to a computer.

D.

Camera CControl

. VISCA camera control port. This connection enables microphone

activation to trigger camera presets (voice tracking).

E.

LAN

. This is a 10/100 BaseT auto-detecting Ethernet port for system control through a

data network.

F.

Mic PPod IIn

. Use a Cat. 5 cable with RJ-45 connectors to connect the microphone

breakout boxes.

G.

Playback IIn/Record OOut

. RCA connection to record/playback devices such as a VCR.

H.

Line IIn/Out

. RCA connection to a codec, amplifier or sound card.

I.

Speaker OOutput

. Use speaker wire to connect these push terminals to the speakers.

J.

Power 112 VVDC.

Power supply.

FIGURE 1.4 Converge mixer (front)

FIGURE 1.5 Converge mixer (back)





ANTENNA

Introduction 9

MICROPHONE BREAKOUT BOX

A.

Power IIndicator.

Indicates whether the breakout box is powered on or not--a green

light indicates ON.

B.

Microphone CConnectors

. You can connect up to three mics--the mics can be tabletop

mics, button mics, portable mics, etc.

C.

Link CConnectors.

Connect the link line to the IN connector using RJ-45 cable. Connect
the breakout box to the mixer using RJ-45 cable and connect the breakout box’s OUT
connector to the mixer’s IN connector.

FIGURE 1.6 Converge breakout box

A

FRONT VIEW

C

IN

MIC 1 MIC 2 MIC 3

OUT

B

REAR VIEW

10 Technical Services: 800.283.5936

BASIC ROOM DESIGN

To ensure best microphone and loudspeaker placement (ceiling- or wall-mount), please
use the manufacturer’s guidelines for the microphones and loudspeakers you choose to
use with your Converge system. For more information on Room Design, or to view the
Converge online training course, visit www.clearone.com.

MICROPHONES

Mic pick-up range depends on room conditions. Background noise, reflective hard
surfaces and the number of participants may affect the pick-up range. Take all of these
factors into account when determining the best placement of the microphones in your
Converge system and then adjust for your specific room conditions.

CEILING-MOUNT LOUDSPEAKERS

For best performance, ceiling loudspeakers should be installed as recommended by the
manufacturer, depending on the kind of microphone being used. For example, if you are
using ClearOne delta mics, then it is recommended that the ceiling loudspeakers be
installed directly above the microphones. For example, if you have a Converge 590 with
three ClearOne delta mics, you would install the ceiling loudspeakers above the first and
third mics.

WALL-MOUNT LOUDSPEAKERS

For best performance, place the left channel loudspeaker on the left side of the room and
the right channel loudspeaker on the right and make sure the back of each loudspeaker is
parallel to the front wall. (Refer to the manufacturer’s specifications and instructions for
ideal loudspeaker placement.)

FOR BEST RF CONTROLLER PERFORMANCE

• Do not install the Converge mixer in a metal cabinet unless you are using the remote
antenna accessory. Part number 910-153-050.

• Keep the mixer within line of sight of the RF controller, such as on the top of a
credenza.

• Ensure antenna is connected to the back of the mixer and is pointed up.

• If installing the mixer in an equipment rack, make sure it is placed at or near the top of
the rack.

FOR BEST AUDIO PERFORMANCE

• Use the provided cables.

• Do not move microphones while on a call.

• Speak at a normal conversation level and direct your voice toward the microphones.

• Do not place microphones next to fans, projectors or computers.

Introduction 11

INSTALLATION OVERVIEW

Carefully consider the following items in order to ensure yourself of a smooth installation
process.

READ THE USER MANUAL

Please read through this manual to familiarize yourself with the Converge system. Refer to
the Help file in RAV-Ware for information on the software. Read through all requirements
and safety information to be sure you set up and configure your Converge correctly.

MAKE SURE YOUR NETWORK IS READY

Review all system requirements. Then check with your network administrator to be sure
your network meets all the Converge requirements.

CONNECT CABLES

Connect cables. If you are planning on using the Converge for web or videoconferencing,
you’ll need to connect peripheral equipment. See Chapter 2, Connecting the Converge.

INSTALL SOFTWARE

Install RAV-Ware and then use to adjust sound levels and to configure settings for
additional equipment such as a video codec or a recording device. See Chapter 3, RAV­Ware Software Configuration.

BEGIN USING

Use the controller to answer and make calls. See Chapter 4, Using the Converge.

SYSTEM REQUIREMENTS FOR RAV-WARE

>

Note

: Using a USB-to-serial adapter is not recommended.

Operating System and RAM

Windows 2000 256 MB RAM
Windows XP 256 MB RAM

Processor 300 MHz Pentium III or better

Monitor 1024 x 768 SVGA (16 bit) high color

Video Card SVGA 1024 x 768 minimum

Free Hard Disk Space 20 MB minimum

RS-232 COM port Up to 115,200 baud rate

USB port USB 1.1–2.0

Flash Support Macromedia Flash Player 7.0

Component

Requirement

12 Technical Services: 800.283.5936

NETWORK INFORMATION

To use Converge over a local area network (LAN), you need to know if the LAN uses
Dynamic Host Configuration Protocol (DHCP) or if you need a static IP address.

If the LAN uses DHCP, there is no need to make any network adjustments. If the LAN does
not use DHCP, gather the following information prior to LAN setup:

• The IP address to be assigned to the Converge.

• The subnet mask.

• The IP address of the default gateway.

• The network name to be assigned to Converge.

Connecting the Converge 13

BASIC CONNECTIONS

Connecting the Converge should be a smooth process. Once basic connections for audio
conferencing are made, the system is ready to use.

SETTING UP AUDIO CONFERENCING

1. If you are installing the mixer into a rack, remove the side panels, rotate them and
then reattach.

2. Connect the first microphone breakout box to the mixer with the 18” Cat. 5 cable.

CONNECTING THE CONVERGE

RECORD / PLAYBACK

LRIN

L +

L -

R +

R -

SPEAKER

IN

OUT

LINE

12VDC 2.5A

+

-

!

FIGURE 2.1 Attach rack ears

FIGURE 2.2 Connect to first microphone breakout box

Mixer

MIC POD IN

Breakout Box

IN

OUT

MIC 1 MIC 2 MIC 3

18”/45.72cm

14 Technical Services: 800.283.5936

3. Connect the second and third microphone breakout boxes using the 18” Cat. 5
cables. (Third breakout box on the Converge 590 only).

4. Connect the microphones to the breakout boxes, as desired.

5. Connect the speakers to the mixer.

>

Note

: For best performance, speakers must be installed properly. Refer to the

manufacturer’s instructions included with your loudspeakers.

RECORD / PLAYBACK

LRIN

L +

L -

R +

R -

SPEAKER

IN

OUT

LINE

12VDC 2.5A

+

-

!

IN

C

FIGURE 2.3 Connect additional microphone breakout boxes

FIGURE 2.4 Connect microphones

L +

L -

R +

R -

SPEAKER

FIGURE 2.5 Connect speakers

IN

Mixer

MIC POD IN

IN

OUT

Breakout Box #2

MIC 1 MIC 2 MIC 3

MIC 1 MIC 2 MIC 3

OUT

OUT

Breakout Box #3

Breakout Box #1

60’

IN

MIC 1 MIC 2 MIC 3

OUT

Breakout Box #3
(Microphones C1-C3)

MIC 1 MIC 2 MIC 3

Breakout Box #1
(Microphones A1-A3)

IN

MIC 1 MIC 2 MIC 3

OUT

Breakout Box #2
(Microphones B1-B3)

MIC 1 MI

Connecting the Converge 15

6. Using the RJ-11 cable, connect an analog telephone jack to the

Line

jack on the

mixer.

>

Note

: For instructions on connecting to a digital phone line, refer to page 20.

7. Using an RJ-11 cable (not supplied), connect an analog telephone set to the

Set

jack

on the mixer (optional).

8. Using the 7' Cat. 5 cable, connect the mixer to the network. (Network settings can be
changed in RAV-Ware.)

CAMERA

CONTROL

LAN

RS-232

SET

LINE

FIGURE 2.6 Connect telephone cable

CAMERA

CONTROL

RS-232

SET

n
et

FIGURE 2.7 Connection to analog handset

MIC POD IN

RECORD / PLAYBACK

L

R

L

R

IN

OUT

IN

OUT

FIGURE 2.8 Connection to network

TELEPHONE

TELEPHONE

Connection o
analog hands

LAN

16 Technical Services: 800.283.5936

9. Using the power supply cords, connect the mixer to an electrical outlet.

10. If using the wired controller, connect the controller to the mixer’s RS-232 serial port
using the supplied RJ-11 to DB-9 adapter (see figure 2.10). If using the RF controller,
attach the external antenna and turn it until it is upright (see figure 2.11).

+

-

!

FIGURE 2.9 Connection to electrical outlet

TELEPHONE

LINE

RS-232

SET

FIGURE 2.11 Attach external antenna for RF controller

FIGURE 2.10 Attach wired controller to mixer

12VDC 2.5A

RECORD / PLAYBACK

LINE

L +

TELEPHONE

LRIN

CAMERA

LAN

RS-232

CONTROL

SETLINE

L

MIC POD IN

OUT

IN

OUT

R

R +

-

+

!

12VDC 2.5A

L -

R -

SPEAKER

40’/12.2m

&190

72

MUTE

/'07
'06'4

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CONFERENCE

2*10'$11-

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2#75'

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Connecting the Converge 17

11. If using the RF controller, insert four AAA batteries into the battery compartment in the
bottom of the unit.

AUXILIARY DEVICES

The mixer allows connection to a number of different audio and video peripherals, such as
video codecs, VCRs, cameras and computers.

CONNECTING VIDEO CODECS, AMPLIFIERS, AND SOUND CARDS

Line input/output devices such as video codecs, amplifiers and sound cards can be con­nected to the Line In or Line Out connectors on the Converge mixer. These connectors
provide mono-audio.

To connect a video codec

1. Using an RCA cable, connect the

Line IIn

on the Converge mixer to the line out on a

video codec.

2. Using an RCA cable, connect the

Line OOut

on the Converge mixer to the line in on a

video codec.

Back of Controller

FIGURE 2.12 Insert batteries

FIGURE 2.13 Connecting a Line In/Out device

Batteries

LINE

IN

OUT

18 Technical Services: 800.283.5936

To connect a sound card

1. Using an RCA cable, connect the

Line IIn

on the Converge mixer to the line out on a

sound card.

2. Using an RCA cable, connect the

Line OOut

on the Converge mixer to the line in on a

sound card.

To connect to an amplifier

1. Using an RCA cable, connect the

Line OOut

or

Record OOut

on the Converge mixer to

the line in on an amplifier.

>

Note

: Use RAV-Ware to adjust the equalization and volume of these devices. Refer to
pages 39–46 for more information. When using RAV-Ware, be sure to drag the amplifi­er to the correct device (either line out or record). This will properly assign the AEC
reference and change the volume command on the controller to control the external
amplifier volume.

LINE

FIGURE 2.14 Connecting a sound card

FIGURE 2.15 Connecting an amplifier

IN

OUT

LINE

IN

R

OUT

Connecting the Converge 19

CONNECTING VCRS AND DVD PLAYERS

You can record your audio/video conference or play audio using a playback device such
as a VCR or DVD player.

To connect to record/playback

1. For recording, connect the

Left

and

Right Audio Out

on the Converge to the left and

right audio in on the VCR or DVD player.

2. For playback, connect the

Left

and

Right Audio In

on the Converge to the left and

right audio out on the VCR or DVD player.

>

Note

: You can also connect a mono-signal device or a non-record/playback device to

these line in/out connectors.

CONNECTING PTZ CAMERAS

The Converge system provides voice-tracking capabilities through VISCA control port con­nection to a Pan, Tilt, Zoom camera. Voice Tracking allows the camera to move to preset
positions based on microphone activation. For instructions on programming the presets,
see page 47.

To add a camera

1. Connect the camera to the

Camera CControl

port on the mixer.

>

Note

: The camera video out signal connects to a video codec.

PLAYBACK / RECORD

FIGURE 2.16 Connecting a record/playback device

FIGURE 2.17 Connecting a camera

L

IN

R

L

OUT

R

CAMERA

CONTROL

20 Technical Services: 800.283.5936

CONNECTING FOR SERIAL CONTROL

You can connect a computer or a control device, such as an AMX or Crestron, to the
Converge mixer through the serial control port. See page 83 for a list of the serial
commands.

To connect to a computer through the serial port

1. Connect computer to

Control

port on the back of the mixer using a 9-pin straight-

through serial cable.

CONNECTING FOR USB CONTROL

You can also connect a computer to the Converge through the USB port.

To connect to a computer through the USB port

1. Connect computer to the USB port on the front of the mixer using a USB cable.

MIC POD IN

CAMERA

CONTROL

LAN

RS-232

FIGURE 2.18 Connecting a computer serially

FIGURE 2.19 Connecting a computer through the USB

Connecting the Converge 21

DIGITAL PHONES

If you have a digital (PBX) telephone service, you need to run an analog extension from
the PBX (recommended for best performance) or use a digital-to-analog telephone line
converter. For more information, contact ClearOne Technical Support.

>

Note

: If you connect the Converge through a digital-to-analog line converter, you will
not be able to use the tabletop controller or the RAV-Ware dialing interface to make
calls. You will instead need to dial from the digital phone. The phone handset must be
kept off hook for the duration of the call.

To connect to a digital phone

1. Connect one end of the telephone cable into the

Line

jack on the back of the mixer

and the other end into the digital-to-analog converter.

2. Connect the converter’s power adapter into an electrical outlet.

3. Connect a second telephone cable from the converter to a PBX phone. Consult the
converter’s user manual for more information.

FIGURE 2.20 Connecting the Converge mixer to a digital-to-analog converter

Telco Line

Electrical
Outlet

AC Adapter



Control

Lan

Camera

Converge mixer

Record/Aux

Left +

Left In

Mic Pod

Right In

Right +

Left Out

Right Out

Power
12V DC 1A

Left -

Right -

Phone Jack

Digital-to-Analog
Converter

Digital, PBX,
or Multi-line phone

22 Technical Services: 800.283.5936

RAV-Ware Software Configuration 23

GETTING STARTED WITH RAV-WARE

Please ensure that you have administrative privileges before attempting to install
RAV-Ware™on computers running Windows 2000 or later. You should also review the
System Requirements on page 9 to ensure software will run correctly and that you have all
the necessary network information.

INSTALL RAV-WARE

1. Close all programs or applications running on your PC or laptop and insert the RAV­Ware CD into the CD-ROM drive.

• If the Autorun feature is enabled on the PC, the CD will open automatically.

• If the Autorun window does not open, select Run from the Start menu.Type

<drive>:\\rav.exe where <drive> is the letter of the CD-ROM drive (e.g.,
D:\\rav.exe).

2. Follow the on-screen instructions.

>

Note

: The Disk Cost button allows you

to view all available disk space.

RAV-WARE SOFTWARE CONFIGURATION

FIGURE 3.1 Installing RAV-Ware

FIGURE 3.2 Disk Cost

24 Technical Services: 800.283.5936

RAV-WARE OVERVIEW

ClearOne’s RAV-Ware software provides an easy interface for configuring system settings
and customizing the audio in your Converge 590/560 conferencing system. While the
Converge system is designed to work out of the box for audio conferencing, RAV-Ware is
required to adjust audio levels and equalizer settings for the Converge components as
well as the auxiliary audio devices. Once installed, RAV-Ware allows configuration locally
through USB or RS-232 connection, or remotely through the Ethernet connection.

Menus aand TToolbar

: Easily create, open or save files, find Converge systems on the

network, add phonebook entries, configure regional settings, and view the event log.

Connections

: Lists available units connected through serial or USB ports, or on the net-

work.

Device TToolbox

: Lists common brands of auxiliary audio products (video codecs, sound
cards, microphones, VCRs, and amplifiers). The audio settings for these devices have
been optimized for use with the Converge system.

Configuration SScreen

: Quickly access the configuration windows for the Converge system

by clicking the icons.

Online/Offline IIndicator:

Shows connection status of RAV-Ware (online/offline) and the

name of the connected unit.

Status IIndicators

: Status for Communications (green = online, red = offline), Telephone In
Use (red = not in use, green = in use), and Mic Mute/Gating (red = mute/green = gated
on).

Menus and Toolbar

FIGURE 3.3 Converge 590 shown

Connections

Device Toolbox

Con guration
Screen

Online/Of ine

Status Indicators

RAV-Ware Software Configuration 25

RAV-WARE CONNECTIONS

When you connect to the Converge unit, RAV-Ware automatically finds all Converge units
connected serially, by USB, or on the same subnetwork and lists them in the Connections
pane.

TO CONNECT TO THE CONVERGE

1. Double-click the RAV-Ware desktop icon or select RAV-Ware from the
Start menu (Start/Programs/RAV-Ware/RAV-Ware.exe).

2. Click the Converge icon you want to configure in the Connections pane.

• If you are connected serially or by USB, the Converge configuration window

appears.

• If you are connected through the network, you will be prompted to enter a user

name and password. The default user name is

ClearOne

and the default password

is

RAV

(user name and password are not case sensitive).

>

Note:

To connect to a Converge unit on another subnetwork, use Network Find (see

page 27).

FIGURE 3.4 RAV-Ware units

FIGURE 3.5 RAV-Ware units

Connected Converge unit

Con guration Screen

Online indicator with
Converge unit name

26 Technical Services: 800.283.5936

RAV-WARE FILES

You can save current RAV-Ware files, create new files, edit existing files, and import files
using the menus and toolbar icons. When connected to a Converge unit, any changes
made to a RAV-Ware file are updated immediately within the Converge unit. The file must
be saved to remain permanent within the RAV-Ware file.

TO SAVE A FILE

1. From the File menu, select

Save FFile

or click the

Save FFile

icon

on the toolbar.

2. Browse to the desired location and enter the name of the file.

3. Click

Save

.

>

Tip:

You can right-click on the configuration window and select

Save FFile

to save your file. You can also select

Save FFile AAs

to

rename and save the file you are working on.

TO CREATE A NEW FILE

1. Click the

New FFile

toolbar icon or select

New FFile

from the File menu.

2. Select either the Converge 560 or Converge 590 depending on your
system.This will open the Configuration Screen where you can set
user preferences for your Converge system.

3. Click

Save

.

TO EDIT AN EXISTING FILE

1. Click the

Edit FFile

toolbar button or select

Edit FFile

from the File menu.

2. Locate and select the file you want to edit.

3. Click

Open

.

4. Make the desired changes to the file.

5. Click

Save

.

>

Note:

The changes only take effect after they have been imported to a connected

Converge system.

TO EDIT AN EXISTING FILE

1. Connect to a Converge unit.

2. From the File menu, select

Import

.

3. Choose your Converge file.

4. Click

Open

. The Converge unit reboots and updates with all the

file changes.

>

Tip:

You can also right-click on the configuration window and

select

Import

to import a saved Converge file.

RAV-Ware Software Configuration 27

NETWORK FIND

Network Find allows you to connect to any Converge system on another subnetwork or
network using its IP address or a unique network name. Use Network Find to access
Converge units not listed in the Connections pane, but which reside on a different subnet­work or network.

TO OPEN THE NETWORK FIND

1. Click the

Network FFind

icon on the toolbar.

TO CONNECT TO A SYSTEM ON THE NETWORK

1. Enter the

IP aaddress

or

name

of the Converge system

to which you want to connect.

2. Click OK.

3. You will see a password prompt window. Enter the

User nname

and

Password

of the networked system. The default user name

is

ClearOne

and the default password is

RAV.

4. Click OK. The system icon will appear in the Connection list and
the Configuration screen will open.

>

Note:

Once you have connected to a Converge unit using
Network Find, a shortcut connection icon for that unit will display
as long as RAV-Ware can find the unit on the network. If
RAV-Ware cannot find the unit, the shortcut icon will be removed.

28 Technical Services: 800.283.5936

CONFIGURING SYSTEM SETTINGS

System settings include Communication, Regional, and Telephone settings.

COMMUNICATION SETTINGS

The Communication Settings window allows you to adjust the connectivity settings of
external devices that communicate with the Converge, including the network and serial
connections. You can connect a PTZ camera to the Camera port and use the Voice
Tracking feature. You can also change the RF frequency (RF controller only) to match the
frequency of your controller or if you are experiencing interference on the current channel.

To open Communication Settings

1. Click the

Communications

icon in the Configuration screen.

>

Note:

When Converge is connected to a DHCP network, the
network, IP, gateway and subnetwork addresses are automatically
assigned. Unless you want to specify a static IP address, there is
no need to configure network settings.

To create a static IP address

>

Note

: Contact the network administrator for

network settings.

1. In the Networking tab, create a unique net­work name and enter it in the

Device Name
field. (Default is ClearOne-XX where XX is the
last two digits of the MAC address.)

2. Clear the

Use DDHCP

option and enter the IP,

Subnet

and

Gateway

addresses.

3. Select

Use DDNS

if you have a Domain Name
Server and want name resolution (to use a
network name) for your static IP address.

4. In the IP Filters section, enter specific IP
addresses that will be allowed to access the
Converge system. You can specify a range of
IP addresses by using zeros. For example,
entering 192.168.105.0 will allow any IP
addresses in the 192.168.105.1 to

192.168.105.254 range to access the
Converge system.

5. Click

OK.

6. Click

Yes

to save your settings.

RAV-Ware Software Configuration 29

To change the User Name and Password

1. In the Networking tab, click

User/Password.

2. Specify the

User NName

.

3. Type the

Password

.

4. Retype the password to confirm.

5. Click OKto save changes and close the window.

>

Note

: This option is only available when you are con­nected to a Converge unit. User Name and Password
are not case sensitive and can be between 1 and 12
characters.

To configure the Camera port

1. In the Serial tab, set the

Baud RRate

to
match the baud rate indicated in the
camera specifications.

2. Select

Flow CControl

to enable hardware flow

control.

3. Click OKto save settings and close the
window.

To configure the Control port

1. Set the Control Port

Baud RRate

to match the
baud rate of the PC COM port or the control
device.

2. Select

Flow CControl

to enable hardware flow
control. (Flow Control is selected as default
in wireless units.)

3. Click OKto save settings and close the
window.

>

Note

: Flow control is the regulation of information between two devices that are

connected to one another.

Attention

: If you are connected to the Converge unit through the serial port, you will
need to reboot the unit before the baud rate and flow control changes take place. If
you are connected to the Converge unit through the USB port or Ethernet, changes
are made instantly.

30 Technical Services: 800.283.5936

To change RF frequency channel (RF Controller only)

1. In the Frequency tab, select a frequency.

2. Click OKto save settings and close the
window.

>

Note

: The channel frequency allows the mixer
to communicate with the controller. The
frequency used by RAV-Ware must match the
frequency used by the controller. See page 62
to set the controller frequency.

Attention

: If you are using the European or
South African version of Converge, Frequency
1 and Frequency 8 are the same frequency.

REGIONAL SETTINGS

In the Regional Settings window, you can configure the date and time to ensure an accu­rate time stamp on log files.

To open Regional Settings

1. Click the

Regional SSettings

icon in the Configuration screen or

select

Regional SSettings

from the Tools menu.

To set date and time

1. Select

Use LLocal TTime

if you want to use
the time on your local computer. Or clear
the

Use LLocal TTime

checkbox and enter

the IP address for the time server.

2. Select

Use DDaylight SSavings

if your region

observes daylight savings time.

3. Select your

Time ZZone

and click OK.

4. Click

Yes

to confirm changes.

TELEPHONE SETTINGS

In the Telephone Settings window you can set telephone preferences such as auto-answer,
auto-disconnect, ringer melody and program the local number. You can also adjust the
telco level control, country setting and the flash settings.

To open Telephone Settings

1. Click the

Telephone SSettings

icon in the Configuration screen.