ClearOne COM, DIALER Users Manual

INTERACT™ PRO | AT | 8i

USER'S MANUAL

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Preface

INTERACT AT | PRO | 8i USER’S MANUAL CLEARONE PART NO. 800-154-000-01 May 2010 (REV. 2.0)

© 2010 ClearOne Communications, Inc. All rights reserved. No part of this document may be reproduced in any form or by
any means without written permission from ClearOne Communications. Printed in the United States of America. ClearOne
reserves specific privileges. Information in this document is subject to change without notice.

Telephone: [phone]

Fax: [phone]

Email: [e-mail]

Web Site: www.clearone.com

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Table of Contents

Important Safety Information

INTERACT Software Overview 7

Installing the INTERACTSoftware 7
Navigating INTERACT Software 8
Connecting to Units 10
Working Offline 10

INTERACT MIC EX 11

INTERACT Dialers 12

INTERACT Dialer 12
INTERACT Dialer-W (Wireless) 12

INTERACT Com / COM-W (Wireless) 13

INTERACT COM 13
INTERACTCOM-W (Wireless) 13

Network Connection 14

Using Network Find 14

Phonebook 14

Phonebook Edit 14

6

Regional Settings 15

Date / Time 15

Event Log 16

Using the Event Log 16
Error Messages 16

System Checks 16

Open System Diagnostics 16

Firmware Loader 17

Connect to the INTERACT unit 17
Upload Firmware 17

INTERACTCOMUpdater 17

Connect to the INTERACT unit 17

Serial Commands 18

Connecting with Telnet 18

INTERACT AT 19

Basic Connections 20

Audio Conferencing Setup (INTERACTAT) 21
Auxiliary Devices (INTERACTAT) 22
Digital Phones 23

Device Toolbox - INTERACT AT 24

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Using the DeviceToolbox Editor 24

Mixer Console - INTERACT AT 25

Mixer Options 25

Line Input Settings - INTERACT AT 26

Adding A Device Label 26
Equalization 26
Mute 26
Meters and Volume 26

Line Output Settings -- Interact AT 27

Adding a Device Label 27
Equalization 27
Meters and Volume 27

Camera Control 28

Camera Control Settings 28

Dialer - INTERACT AT 29

Making and Receiving Calls 29
Call Settings 30

Communications Settings - INTERACTAT 31

Network Settings 31
Serial Port Settings (AT Only) 31
Radio Settings - INTERACTPRO and AT 32

Record Output Settings -- INTERACT AT 33

Adding a Device Label 33
Meters and Volume 33

INTERACT Mic and Mic EX Settings - INTERACT AT Only 34

Level 34
Processing 34
Gating 35

Playback Input Settings - INTERACT AT 36

Adding a Device Label 36
Equalization 36
Stereo Mix 36
Meters and Volume 36

Telephone Settings - INTERACT AT 37

Telephone Settings 37

Loudspeaker Settings - INTERACT AT 38

ClearEffect™ 38
Equalization 38

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Mute 38
Meter and Volume 38

INTERACT COM Settings - INTERACTAT 39

Telephone Mode 39

INTERACT PRO 40

Connecting the INTERACTPROand INTERACT8i 41

INTERACT PRO 8i 42

Device Toolbox - INTERACT PRO 43

Adding a Device 43

Mic Settings - INTERACT PRO 45

Mixer Console - INTERACT PRO 48

Mixer Options 48
Cross Point Shortcut Menu 48

Line Input Settings - INTERACT PRO 50

Input Settings 50
Meters and Volume 50

Presets - INTERACT PRO 51

Saving a Preset 51

Dialer - INTERACT PRO 52

Making and Receiving Calls 52
Call Settings 53

Communications Settings - INTERACT PRO 54

Network Settings 54
Serial Tab 54
Radio Settings - INTERACTPRO and AT 55

COM Settings - INTERACT PRO 56

Level 56
Configuration 56

Telcos - INTERACT PRO 57

Telephone Settings 57

Processing Settings - INTERACT PRO 58

Level Tab 58

Output Settings - INTERACT PRO 60

Adding a Device Label 60
Levels 60

Compliance 61

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IMPORTANT SAFETY INFORMATION

Read all safety information before using this product.

1. Read these instructions.

2. Keep these instructions.

3. Pay attention to all warnings.

4. Follow all instructions.

5. Do not use this device in or around water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instruc­tions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other appa­ratus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a
third grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obso­lete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold
with the apparatus. When a cart is used, use caution when moving the cart/apparatus com­bination to avoid injury from tip-over.

13. Unplug this apparatus during lightning storms or when unused for long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been dropped.

15. Use the mains plug to disconnect the apparatus from the AC mains. The mains plug shall
remain readily operable.

16. To completely disconnect unit power from the AC mains, disconnect the unit’s power cord
from the mains socket. To reconnect power, plug the unit’s power cord into the mains socket
following all safety instructions and guidelines.

17. Caution: Danger of explosion if lithium battery is incorrectly displaced. Replace only with the
same or equivalent type. Battery should only be replaced by qualified personnel and is not
intended as a user serviceable part. Do not expose batteries or battery pack to excessive
heat such as prolonged sunlight, fire or other heat sources.

18. Never push objects of any kind into this product through cabinet slots as they may touch dan­gerous voltage points or short out parts that could result in fire or electric shock.

19. This product can interfere with electrical equipment such as tape recorders, TV sets, radios,
computers and microwave ovens if placed in close proximity.

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INTERACT SOFTWARE OVERVIEW

ClearOne’s INTERACT Software™ provides an easy interface for configuring system settings and
customizing the audio in your INTERACT conferencing system. While the INTERACT system is
designed to work out of the box for audio conferencing setups, INTERACT Software is required to
adjust audio levels and equalizer settings for the INTERACT components as well as the auxiliary
audio devices.

Installing the INTERACTSoftware

The INTERACTsoftware is available for download at: www.clearone.com - Resources ­Resource Library - under the section titled INTERACT. This section contains the latest software

and firmware releases and documentation for your product.

To install the software:

1. If you are installing from CD on a Windows machine, place the CD in the drive tray and close
the drive. If Autorun is enabled, the installer will launch. If you do not have Autorun enabled
double-click your cd-drive icon from My Computer and navigate to the Software folder.
Open the folder.

2. If you are downloading the software, unzip the downloaded file to a location of your choice.
Open the folder containing the unzipped setup files.

3. From this point, the instructions pertain to both a CDor downloaded install. Double-click
Setup.exe.

4. Once the installation wizard launches, read through the instructions. Click Next.

5. Read the INTERACTEULA, click either "I Do Not Agree" or "I Agree". If you agree, click
Next.

6. Read the Information screen, click Next

7. Select the installation folder, click Next

8. Confirm the installation, click Next

9. The Windows Device Driver Installation Wizard will launch, click Next. This will install the
required drivers for the ClearOne INTERACT product line.

10. When the Device Driver Installation Wizard confirms the status of the drivers, click Finish.

11. Repeat steps 9-10 if asked.

12. The installation is complete. You are ready to use the INTERACTsoftware.

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Navigating INTERACT Software

Menus and Toolbar

l The Menus and Toolbar buttons provide quick access to INTERACT Software features such

as System Diagnostics, Phonebook, Firmware Uploader and Event Log.

Connections list

When the INTERACT Software is started the software will show all available connections. If USB or
RS-232 is chosen the software will connect immediately. If Ethernet is chosen, you will be
prompted for a username and password before connecting. The software can only make one
connection at a time..

Device Toolbox

l Lists most common brands of auxiliary audio products (video codecs, sound cards, VCRs

and amplifiers). The audio settings for these devices have been optimized for use with the
INTERACT system. Users can add and edit their own devices. See the Edit Devices sec­tion.

Configuration Screen

l Access the configuration windows for the INTERACT system by clicking the icons.

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Interact AT screen shot

l INTERACT AT Only - COM units are enabled by selecting them from the

dropdown boxes (COMUnits are enabled on the INTERACTPRO by selecting
the appropriate check box).

Interact Pro screen shot

Online/Offline Indicator

l Shows connection status (online/offline) and the name of the connected unit.

Status Indicators

l Status for Communications (green = online, yellow = connecting, red = offline), Telephone

In Use (red = not in use, green = in use) and Mic Mute/Gating (red = mute, green = gated,
off = not gated).

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Connecting to Units

Serial Connection

l When you connect to the INTERACT unit with a serial cable, the unit is detected when you

start INTERACT Software and a connection to the unit is established. The name of your unit
and the online status are displayed below the Configuration screen.

Network Connection

l When INTERACT Software is started, it automatically finds all INTERACT units on the same

subnetwork and displays them in the Connections list. To connect, simply click the unit icon.
You will be prompted to enter the user name and password. Once a connection is estab­lished, the Configuration screen will appear and the unit name and Online status will be dis­played.

USB Connection

An INTERACT can be connected via USB to your Windows based computer. The INTERACT

l

software is compatible with Microsoft® Windows XP, Vista and Windows 7.

Working Offline

Note: Changes made offline will only take effect once they have been imported to a

connected INTERACT system.

Creating a New File

1.

Click the New File toolbar icon.

2. Select either the INTERACT AT or INTERACT PRO depending on your system.

3. This will open the Configuration Screen where you can set user preferences for your INTER­ACT system.

4. Save the file.

Editing an Existing File

1.

Click the Open File toolbar button.

2. Using the Open browse window, locate and select your saved file.

3. Click Open and make desired changes.

4. Save the file.

Importing a File

Note: To import an existing file, you must first connect to an INTERACT unit.

1. Select Import File from the File menu.

2. Using the Open browse window, locate and select your saved file.

3. Click Open.

4. The new configuration settings will be sent to the connected INTERACT unit.

5. The device will require a reboot.

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INTERACT MIC EX

The MICEX is a Microphone breakout box with 3 XLR mic/line input channels and a Link
input/output.

Product features include:

Front

A. Power indicator

Back

A. Link Connectors: Connect the link line to the IN connector using RJ-45 cable. Connect the

breakout box to the mixer using RJ-45 cable and connect the breakout box’s OUT connector
to the mixer’s IN connector.

B. Microphone Connectors: You can connect up to three mics--the mics can be tabletop mics,

button mics, portable mics, etc.

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INTERACT DIALERS

INTERACT Dialer

The INTERACTDIALER is a wired table top controller designed to add functionality to your
INTERACTdevice.

INTERACT Dialer-W (Wireless)

The INTERACTDIALER-W is a 2.4 GHz Wireless tabletop control device requiring an INTERACT
COM-W device connected to the INTERACTsystem.

Features and functions include:

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INTERACT COM / COM-W (WIRELESS)

INTERACT COM

The INTERACTCOMis an interface device used to add USB audio and headset audio to an
INTERACT system.

INTERACTCOM-W (Wireless)

The INTERACTCOM-Wis an interface device used to add USB audio, headset audio and a
wireless INTERACTDIALER to an INTERACT system.

Product features include:

Front

A. Power indicator

Back

A. Link In/Out ports: Link input and output ports connect G-link enabled devices to the INTER-

ACT COM and COM-W

B. HS port: Connects a telephone headset to the COM and COM-W
C. USB 2.0 compatible port: Connects USB devices to the COM and COM-W unit
D. Control/Status port: GPIOport

l Pin 1: Master Microphone Mute Control
l Pin 2: Master Mocrophone Mute Status
l Pin 3: On/Off Hook Control
l Pin 4: On/Off Hook Status
l Pin 5: Vdc (up to 40 milliamps)
l Pin 6: Ground

E. Antenna (COM-W only): Allows wireless communication for command transfers between the

COM-W and the INTERACT unit.

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NETWORK CONNECTION

Network Connection allows you to connect to any INTERACT system on your network using an IP
address or a unique network name.

Using Network Find

Open the Network Find

l Click the Network Find button on the toolbar (or located under Tools/Network Find).

Note: INTERACT Software will automatically detect units located on the same

subnetwork. You only need to use Network Find to locate units outside of the
subnetwork. This is based on the assumption that your LAN is configured correctly.
If your LANis not configured correctly, please refer to your IT Administrator.

Connect to a System on the Network

1. Enter theIP Address or Network Name of the system to which you want to connect.

2. Click OK.

3. You will see a Password Prompt window. Enter the User Name and Password of the net-
worked system.

4. Click OK. The system icon will appear in the Connection list and the Configuration screen will
open.

PHONEBOOK

INTERACT Software features a Phonebook utility which stores up to 20 phone numbers. These
numbers are also assigned a speed dial number for dialing convenience through the INTERACT
Controller. Phonebook entries are listed in alphabetical order, speed dial number or number. You
can add, edit or delete an entry from the Phonebook window.

Phonebook Edit

Open the Phonebook

l

Click the Phonebook button on the toolbar (or located under Tools/Phonebook Edit).

Add a number

1. Click Add

2. Enter the Name and Number.

3. Enter a Speed Dial Number(1-20). If you don't enter a speed dial number, INTERACT Soft­ware will automatically assign one. Alternatively, the user can assign a speed dial number of
None - this will not assign a speed dial number.

4. Click OK

Delete a number

1. Select the entry you want to delete.

2. Click Delete

Edit a Phonebook entry

1. Select the entry you want to edit, click Edit.

2. Make desired changes to the entry.

3. Click OK. Confirm the deletion.

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REGIONAL SETTINGS

You can set the date and time in the Regional Settings window to ensure accurate time stamp on
log files. The Regional Settings window is accessed through the Regional Setting toolbar button
or from the Tools menu (Tools/Regional Settings).

Date / Time

To set Local Time

1. Select the Local Time check box. The Local Time and Date boxes are now active.

2. Enter the current date and time.

3. Select Use Daylight Savings if your region observes daylight saving time.

4. Select the correct Time Zone.

5. Click OK to save settings and close the window.

To reference a Time Server

1. Uncheck the Use Local Time check box.

2. Enter the IP address for the time server.

3. Select Use Daylight Savings if your region observes daylight saving time.

4. Select the correct Time Zone.

5. Click OK to save settings and close the window.

If the device is connected to a network using DHCP, Time Server is included with DHCPoptions
and will auto populate depending on those settings.

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EVENT LOG

The Event Log keeps a user-definable record of events such as passwords, dialing, reboots and
errors. The selected events are tracked and listed in the Event Log. The INTERACT software must
be connected to a unit to view the Event Log.

Using the Event Log

Open the Event Log

l

Click the Event Log toolbar button (or Tools/Event Log)

Track events

l Select the events you would like to log

Save the Event Log

1. Click the Save button

2. Name the file

3. Click Save. The log is saved as a .txt file

Print the Event Log

1. Click the Print button

2. Select the printer

3. Click Print

Error Messages

When the INTERACT system encounters an error, an error icon will appear in the lower left
corner of INTERACT Software. Review this log to troubleshoot problems.

View error messages

l Click the error icon in the lower left corner of the INTERACT window

Clear error messages

l Click Clear

Note: Users can also select and copy error messages.

SYSTEM CHECKS

Note: To perform a diagnostic the INTERACT system must be connected.

The System Checks window allows you to check your INTERACT system to be sure all parts of your
system are connected and working properly. You should run the system checks before all uses of
the INTERACT and once a week to troubleshoot any problems.

Open System Diagnostics

l Click the System Checks toolbar button. Alternatively System Checks can be selected from

the Tools menu.

Run System Checks

l Click the Start button.

You will hear a tone as the INTERACT checks attached loudspeakers and mics. When the check is
complete, lights will indicate the status of each component. Green indicates the part is connected
and functioning. Red indicates a problem with the component.

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FIRMWARE LOADER

Updates and enhancements to your INTERACT system are made available through new software
and firmware releases which can be downloaded from the ClearOne
installed the new software version, you will need to upload new firmware files to your INTERACT
units.

Connect to the INTERACT unit

Click the INTERACT unit icon in the Connection list. If you are connecting via IP you will be
prompted to enter the user name and password (defaults are clearone/interact). Once a
connection is established, the Configuration screen will appear and the unit name and Online
status will be displayed.

It is recommended that you make a backup of your original Site File, located in the same location
you saved the file. The firmware will be located in the Interact Software folder, located in:
C:\Program Files\ClearOne\Interact\1.0\firmware

Upload Firmware

1. Click the Firmware Loader button on the toolbar.

2. Click the File button

3. Browse to the correct file located in INTERACT Software folder C:\Program Files\Cle­arOne\Interact\1.0\firmware.

4. Click Open

5. Click the Update button.

6. The File Transfer Progress bar will indicate when the firmware has been uploaded.

Once completed the unit will reboot.

web site. Once you have

INTERACTCOMUPDATER

Updates and enhancements to your INTERACT system are made available through new software
and firmware releases which can be downloaded from the ClearOne
installed the new software version, you will need to upload new firmware files to your INTERACT
units.

Connect to the INTERACT unit

Note: Your INTERACT COM must be linked to your INTERACT unit. Correct linking
and power will be indicated by a blue light on the front of the INTERACT COM.

Update Firmware

1. Connect the INTERACT COM to your Computer with a USB cable. If you are asked to install
drivers follow the onscreen wizard.

2. Once the INTERACTCOM is connected, click the INTERACT COM Updater button on the toolbar (or Tools/INTERACTCOMUpdater).

3. Click the Select File button

4. Browse to the correct file located in C:\Program Files\ClearOne\Interact\1.0\firmware

5. Click Open

6. Click the Update button.

During the upgrade process you may be asked to install drivers; these USB device drivers are
necessary to continue the Interact COM update. Follow the prompts in the Device Driver Wizard to
complete driver installation and Interact COM Update.

web site. Once you have

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SERIAL COMMANDS

The INTERACT Serial Commands guide can be found as a separate document. The document
contains a list of applicable serial commands, use and application for the INTERACT AT and
INTERACT PRO models.

Connecting with Telnet

Users can connect to any unit via RS -232 and Telnet. Available Telnet commands are the same as
those used in the Serial Command section of the INTERACT Serial Commands guide.

How to Connect with Telnet:

l Use the client of your choice

l Telnet uses port 23

l The user name and password are the same as used by INTERACT. The default username is

clearone and the default password is INTERACT. These are not case sensitive.

Note: The INTERACT PRO 8i cannot be controlled through RS-232 and Telnet.

RS-232 Port: INTERACT AT/Pro

Pin# User Definable Control

1 N DCD

2 N TXD

3 N RXD

4 N DTR

5 N Ground

6 N DSR

7 N CTS

8 N RTS

9 N No Connection

Note: To avoid communication errors, ClearOne recommends using all nine pins
when connecting to the RS -232 port.

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INTERACT AT

The ClearOne INTERACT AT is a mixer that interfaces with the MIC and MIC EX via an RJ-45 cable.
It is equipped with two line inputs, 2 line outputs, a 5-watt amplifier and telephone hybrid.

Features of the INTERACT AT include:

Front

A. On/Off hook indicator
B. Microphone Indicator: Indicators show which microphone channels are active
C. Input Metering: Shows current input level
D. USB 1.1 Compatible Input

Back

A. Telephone Interface: Connect an analog phone line to the INTERACT
B. RS-232 Control Port: Used to connect to the INTERACT Software or control from a 3rd part

controller such as AMX or Crestron

C. Camera Control: Video System Control Architecture port used to control a VISCAcompatible

camera

D. Ethernet Port: 10/100 Mbps Ethernet port. The LEDs adjacent to the port indicate connection

status and packet traffic activity.

E. MIC Pod Input: Input for the INTERACTMIC Pod accessory ONLY!

F. Playback/Record Input/Outputs: Left and right channel input and output RCAjacks used to

connect playback and recording devices

G. Line Input/Output: Mono line input and output RCA jacks

H. Speaker Outputs: Left and right push terminals, 5 watts/channel, 8 ohms

I. Power Adapter Input: 12 V DC 1.25 amp

WARNING: Use the Link In and Link Out ports with INTERACT Devices ONLY.
Connecting ANY other devices to the Link In and Link Out ports, including ClearOne
Converge and Converge Pro products, or Power Over Ethernet (PoE) devices, will
result in severe equipment damage.

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BASIC CONNECTIONS

Connecting the INTERACT AT should be a smooth process. Once basic connections for
audio/video conferencing are made, the system is ready to use.

The diagrams below illustrate typical Wired and Wireless INTERACTATinstallations.

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Audio Conferencing Setup (INTERACTAT)

Setting up Audio Conferencing

1. If you are installing the mixer into a rack, remove the side panels, rotate them and then reat­tach.

2. Connect the first microphone breakout box to the mixer with a Cat. 5 cable.

3. Connect the second and third INTERACTMICEX boxes using Cat. 5 cables. (Third breakout
box on the INTERACTAT only).

4. Connect the microphones to the breakout boxes, as desired.

5. Connect the speakers to the mixer.

6. Using the RJ-11 cable, connect an analog telephone jack to the Line jack on the mixer.

7. Using an RJ-11 cable (not supplied), connect an analog telephone set to the Set jack on the
mixer (optional).

8. Using the 7' Cat. 5 cable, connect the mixer to the network. (Network settings can be
changed in INTERACT software.)

9. Using the power supply cords, connect the mixer to an electrical outlet.

10. If using the wired controller, connect the controller to the mixer’s RS-232 serial port using the
supplied RJ-11 to DB-9 adapter. If using the RF controller, attach the external antenna and
turn it until it is upright.

11. If using the RF controller, insert four AAA batteries into the battery compartment in the bot­tom of the unit.

Setting up Audio Conferencing (INTERACTPRO)

1. If you are installing the mixer into a rack, remove the side panels, rotate them and then reat­tach.

2. Connect the first microphone breakout box to the mixer with the 18” Cat. 5 cable.

3. Connect the second and third INTERACTMICEX boxes using the 18” Cat. 5 cables. (Third
breakout box on the INTERACTAT only).

4. Connect the microphones to the breakout boxes, as desired.

5. Connect the speakers to the mixer.

6. Using the RJ-11 cable, connect an analog telephone jack to the Line jack on the mixer.

7. Using an RJ-11 cable (not supplied), connect an analog telephone set to the Set jack on the
mixer (optional).

8. Using the 7' Cat. 5 cable, connect the mixer to the network. (Network settings can be
changed in INTERACT software.)

9. Using the power supply cords, connect the mixer to an electrical outlet.

10. If using the wired controller, connect the controller to the mixer’s RS-232 serial port using the
supplied RJ-11 to DB-9 adapter. If using the RF controller, attach the external antenna and
turn it until it is upright.

11. If using the RF controller, insert four AAA batteries into the battery compartment in the bot­tom of the unit.

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