COLLABORATE REPORTS
USER GUIDE
ClearOne
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Collaborate Reports
USER GUIDE
LEARONE DOCUMENT
C
DOC-0076-001
© 2012 ClearOne and NetStreams - All rights reserved. No part of this
document may be reproduced in any form or by any means without written
permission from ClearOne and NetStreams. Printed in the United States of
America. ClearOne and NetStreams reserves specific privileges.
Information in this document is subject to change without notice.
REV. 1.0 – AUGUST 2012
WARNING: This is a class A product. In a domestic environment
this product may cause radio interference in which case the user
may be required to take adequate measures.
Table of Contents
Chapter 1: Welcome to ClearOne's Collaborate Central Reporting Option ...... 7
Chapter 2: Login ............................................................................................... 9
Chapter 3: Managing Reports ......................................................................... 11
Adding Reports ................................................................................................................................ 11
Editing Reports ................................................................................................................................. 12
Deleting Reports ............................................................................................................................... 12
Displaying Reports ........................................................................................................................... 13
Report Sorting Settings ................................................................................................................. 13
Filtering Reports ............................................................................................................................ 14
Chapter 4: Call Details Report ......................................................................... 15
Chapter 5: Dial Plan Report............................................................................. 17
Chapter 6: Gateway Resources Report ........................................................... 19
Chapter 7: System Activity Report .................................................................. 21
Chapter 8: System Activity Time Interval ......................................................... 23
Chapter 9: MCU Resources Report ................................................................. 25
MCU.................................................................................................................................................. 25
MCU Services ................................................................................................................................... 25
Chapter 10: Total Number of Calls Per User Report ......................................... 27
Chapter 11: Event Log Report........................................................................... 29
Collaborate Reports: User Guide 5
Chapter 1: Welcome to ClearOne's Collaborate Central
Reporting Option
ClearOne's Collaborate Central™ Reporting Option provides the means for collecting,
displaying, sorting and printing records detailing the communication traffic throughout your
videoconferencing network. The Collaborate Central records information about every
successful video call established through the Collaborate Central Server.
Administrators can analyze this information in detail for departmental accounting or network
planning purposes. The Reporting application contains both a report generating tool as well
as numerous pre-defined reports. The pre-defined reports include:
Call Details Report
Dial Plan Report
Gateway Resources Report
System Activity Report
MCU Resources Report
Total Number of Calls per User Report
Event Log Report
Collaborate Reports: User Guide 7
Chapter 2: Login
To log in to the Reporting application
1. Verify that you have a valid license for the Reporting option.
2. Type the same User name and Password as you use for logging in to your Collaborate
Central Administrator application.
3. Click Log in to continue.
Collaborate Reports: User Guide 9
Chapter 3: Managing Reports
In the Report Management page, you may:
Add a customized report to the Collaborate Central Server (see Adding Reports).
Edit the name and description of an existing report (see Editing Reports).
Delete reports that are not relevant to your organization's needs from the Collaborate
Central Server (see Deleting Reports).
Display any of the reports generated by the Collaborate Central (see Displaying
Reports).
ADDING REPORTS
In addition to the standard reports provided by the Reporting application, you may add
customized reports to reflect the activity accounting needs of your organization.
To add a report to the Collaborate Central Server:
1. Click Add new report. The Add report screen appears.
2. Enter the following information:
Report name – Name of the new report type.
Report description – Description that appears when the mouse pointer passes over
the report type's name in the Reporting page's list of reports.
Primary file to upload – Enter the name of the source file of the new report's data. If
necessary, browse to locate and select the file.
Collaborate Reports: User Guide 11
Additional file – You can add up to 3 additional source files for this report. Enter the
names of the additional source files. If necessary, browse to locate and select the
files.
3. Click Apply to finish adding the report and to display it in your browser.
EDITING REPORTS
If necessary, you can change the name and description of an existing report.
To edit a report's name and/or description
1. Click the Modify Report button beside the report you want to modify. The Edit
Report screen appears.
2. Make any required changes.
3. Click Apply.
DELETING REPORTS
You can delete reports that are not relevant to your organization's needs from the
Collaborate Central Server.
To delete a report from the Collaborate Central Server:
1. Click the appropriate report's Delete Report button .
or
Select the report's checkbox and click Delete report(s).
2. To confirm the deletion, click OK.
The report is deleted from the Reports list and the source data file is deleted from the
Collaborate Central Server.
12 Collaborate Room: User Guide
DISPLAYING REPORTS
Click any report to open it in your browser. Depending on the report, you may be prompted
to define specific report sorting and filter options.
REPORT SORTING SETTINGS
After clicking a report, the Report setting page appears, enabling you to set the sorting
policy of the selected report. You can set the sorting of items by three different categories.
The possible categories reflect the type of information relevant to the report subject.
After setting the sorting policy, choose the order of sorting:
Ascending – For example, 1 to 1000, A to Z, etc.
Descending – For example, 1000 to 1, Z to A, etc.
Then, click View to continue opening the report.
Collaborate Room: User Guide 13
FILTERING REPORTS
After clicking a report, the Report setting page appears, enabling you to define the period,
from earliest date to most recent date, that the report will present data.
To display a report covering the period from Collaborate Central installation to the present,
select Disable Date Filtering.
To narrow the scope of a report, click Advanced. Select and deselect the various items that
you want the report to cover. For example, you can request a report for specific callers and
destinations or for certain types of calls only.
After setting the reporting period, click View to continue opening the report.
14 Collaborate Room: User Guide
Chapter 4: Call Details Report
The Call Details report displays a detailed list of calls per user. Calls can be filtered by date
range, call type and involved parties.
The Call Details report displays the call details for successful calls during the specified
period. The left side of the table lists all users to be charged for successful calls. Each entry
includes the following information:
Call Type – Type of videoconference, such as Point-to-point or Interactive Multicast.
Caller Number – Directory number of the user that initiated the videoconference.
Dialed Address – Address of the call's destination party.
Receiving Extension – Directory number and name of the receiving party.
Start Date/Time – Date and time that the videoconference was initiated.
Duration (minutes) – Amount of time that the videoconference connection was open.
Bandwidth (Kbps) – Data rate used during the videoconference.
Remote Initiation – Details of calls that were initiated through the Collaborate Central
Administrator.
Initiator – Address of the user that's listed as the initiator of the call.
Call Name – Description of the call (as listed in the Point-to-point Call Properties
when the call was initiated through the Collaborate Central Administrator).
Cost – The total cost of the call.
The number of calls and the average bandwidth per call by each user during the reporting
period is also provided.
Collaborate Reports: User Guide 15
Chapter 5: Dial Plan Report
The Dial Plan report lists addresses that may be dialed through the local Collaborate
Central. The Dial Plan report provides the following details:
Node Description – Name and type of the node as it appears in the Collaborate Central
Administrator's Main View.
Directory Number/Alias – The upper number is the directory number of the node.
The lower number or string is the name of the node as it appears in the Collaborate
Central Administrator's Main View.
Address Type – The type of address, alias or ID of the corresponding number or name,
such as E.164 number or H.323 ID.
Collaborate Reports: User Guide 17
Chapter 6: Gateway Resources Report
The Gateway Resources Report lists gateways and gateway services listed in the local
Collaborate Central. The Gateway Resources report provides the following details:
Gateway Description – Name of the gateway as it appears in the Collaborate Central
Administrator's Main View.
Network Address – Address of the gateway.
Alias – The gateway's alias name.
Alias Type – The type of address used by the gateway for registering with the
Collaborate Central.
Product ID – Manufacturer's ID of the gateway product.
Vendor ID – Identity of the gateway's manufacturer.
Version ID – Manufacturer's version ID of the gateway product.
Collaborate Reports: User Guide 19
Chapter 7: System Activity Report
The System Activity chart displays a graphical indication of the number of calls and average
bandwidth used during the specified intervals and period. From the left side of the chart,
check the average bandwidth (bps). From the right side of the chart, check the number of
calls during each interval.
Below the chart, a table lists the same data numerically for each interval.
Collaborate Reports: User Guide 21
Chapter 8: System Activity Time Interval
When you open a System Activity Report, choose the time interval for showing the amount
of videoconferencing usage on the chart.
Day – Videoconferencing usage during each day of the report period.
Week – Videoconferencing usage during each week of the report period.
Month – Videoconferencing usage during each month of the report period.
Click View Report to continue opening the report.
Collaborate Reports: User Guide 23
Chapter 9: MCU Resources Report
The MCU Resources Report lists all MCUs and MCU services listed in the local Collaborate
Central. The MCU Resources report provides the following details:
MCU
MCU Description – Name of the MCU as it appears in the Collaborate Central
Administrator's Main View.
Network Address – Address of the MCU.
Alias – The MCU's alias name.
Alias Type – The type of address used by the MCU for registering with the Collaborate
Central.
Product ID – Manufacturer's ID of the MCU product.
Vendor ID – Identity of the MCU's manufacturer.
Version ID – Manufacturer's version ID of the MCU product.
MCU SERVICES
Service Description – Name of each service as it appears in the Collaborate Central
Administrator's Main View.
Directory Number – Directory number of each available MCU service.
Alias – The MCU service's alias name.
Alias Type – The type of address used by the MCU for registering services with the
Collaborate Central.
Used for Ad-hoc – Indicates if the service may be used for expansion to ad-hoc
conferences.
Collaborate Reports: User Guide 25
Chapter 10: Total Number of Calls Per User Report
The Total Number of Calls Per User Report displays a graphical indication of the number of
successful calls made by each registered Collaborate Central node during the specified
period. From the left side of the chart, check the number of calls during each interval. The
bottom of the chart shows the directory numbers of all registered nodes that made calls
during the interval.
Below the chart, a table lists the same data numerically for each user.
Collaborate Reports: User Guide 27
Chapter 11: Event Log Report
The ClearOne Event Log Report displays information about system events and operating
conditions. The report provides the following details:
Application Type – The type of node or group in which the event occurred.
IP Address – The IP address of the node or group shown in the Application Type
column.
Name – The system's user name.
Severity – Classification of the type of event that occurred. The severity can be used to
determine the level of attention required from the system administrator.
Date/Time – The date/time in which the event occurred.
Code – Indication of the type of error or event.
Details – Description of the event.
Collaborate Reports: User Guide 29
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