ClearOne CHATAttach 150 User Manual

CHAT® 150 | CHATAttach® 150 - Group Speakerphone

USER’S MANUAL

Telephone [phone]

1.801.974.3760

FAX [phone]

E-mail [e-mail]
On the Web www.clearone.com

CHAT 150 | CHATAttach 150 USER’S MANUAL

CLEARONE PART NO. 800-156-201, September 2012, Rev. 2.7

© 2012 ClearOne Communications, Inc. All rights reserved. No
part of this document may be reproduced in any form or by any
means without written permission from ClearOne Communications.
ClearOne reserves specific privileges.

Information in this document is subject to change without notice.

U.S. PATENTS: D539,274; D556,189; D531,999.
OTHER PATENTS PENDING.

Table of ConTenTs

CHAPTER 1: INTRODUCTION

PRODUCT OVERVIEW .............................................................. 1

Service and Support ............................................................. 1

Technical Support .................................................................1

Sales and Customer Service ................................................ 1

Product Returns .................................................................... 1

UNPACKING ..............................................................................3

CHATAttach 150 USB Packout ............................................. 3

REPLACEMENT PARTS & ACCESSORIES ...............................4

CHATAttach Expansion Cable Packout ................................ 4

CHAT 150 CONFIGURATIONS .................................................4

CHAPTER 2: GETTING STARTED

CHAT 150 CONTROLS .............................................................5

LED InDIcators ....................................................................... 5

VoLumE anD mutE Buttons ....................................................... 5

HEaDsEt Button ...................................................................... 5

Vc BrEakout Box....................................................................5

INSTALLING THE CHAT SOFTWARE FOR WINDOWS ............6

CONNECTING THE CHAT 150 TO A PC .................................. 6

CONNECTING THE CHAT 150 TO EXTERNAL DEVICES ........ 7

connEctIng to a tELEpHonE .....................................................7

connEctIng to a VIDEo confErEncIng BrEakout Box (Vc BoB) .9

cHatattacH: connEctIng two cHat DEVIcEs ....................... 12

cHatattacH workIng moDEs................................................ 13

cHatattacH trouBLEsHootIng .............................................. 13

CHAPTER 3: CONFIGURING THE CHAT 150

CONFIGURING YOUR CHAT 150 ...........................................14

DEVICE SETUP ....................................................................... 14

MY DEVICES ........................................................................... 16

OPTIMIZING SOUND QUALITY ..............................................16

Using with Pre-Defined Device Settings ............................. 16

Applying Audio Settings to the CHAT 150 .......................... 16

CHAPTER 4: USING THE CHAT APPLICATION

USING THE CHAT APPLICATION ...........................................17

Using A Third-Party Application .......................................... 17

UPDATE FIRMWARE & DATABASE ........................................18

Check for Firmware Updates .............................................. 18

MANUAL UPDATES ................................................................21

HELP ....................................................................................... 22

ADVANCED ............................................................................. 22

ADVANCED SETTINGS: AUDIO SETTINGS ........................... 23

ADVANCED SETTINGS: DATABASE....................................... 24

EDIT CUSTOM AUDIO SETTING ............................................ 26

ADVANCED SETTINGS: LOG .................................................26

CHAPTER 5: MAINTENANCE

CARING FOR YOUR CHAT 150 ..............................................27

TROUBLESHOOTING ............................................................. 27

INTERRUPTED FIRMWARE UPDATE RECOVERY .................28

CHAPTER 6: APPENDIX

SPECIFICATIONS .................................................................... 29

systEm rEquIrEmEnts ............................................................29

connEctIons ......................................................................... 29

controLs .............................................................................. 29

auDIo .................................................................................... 29

EnVIronmEntaL ....................................................................... 29

procEssIng ...........................................................................29

powEr................................................................................... 29

mEcHanIcaL ...........................................................................29

compLIancE ...........................................................................29

moDEL numBErs ....................................................................29

accEssory part numBErs ...................................................... 29

EUROPEAN COMPLIANCE .................................................... 30

WWW.CLEARONE.COM/RESOURCES/EURODOC.PHP ......30

FCC PART 15/ICES-003 COMPLIANCE..................................30

FCC PART 15.19(A) (3) COMPLIANCE ...................................30

WARRANTY ............................................................................. 30

CHAPTER 1: INTRODUCTION

PRODUCT OVERVIEW

Thank you for purchasing the ClearOne CHAT 150 group speakerphone. The CHAT 150 is a speakerphone for individual
or small group use. The CHAT 150 connects to telephones, PCs, and video conferencing systems for rich, full-duplex
audio communications.

You can use the CHAT 150 with a variety of devices and applications, including:

• Enterprise telephones, such as Avaya, Cisco, and others

• Video conferencing systems, such as Tandberg, Sony, Polycom, and others

• Internet telephony applications, such as Skype and Vonage

• VoIP softphones, such as Avaya, Cisco, CounterPath, and others

• Web conferencing, such as IBM/Lotus Workplace, Microsoft Live, and others

• Instant messaging applications with voice, such as AIM, MSN, and others

• Audio playback, such as iTunes, Quicktime, RealPlayer, and others

Service and Support

If you need additional information on how to set up or operate your CHAT 150 group speakerphone, please
contact us. We welcome and encourage your comments so we can continue to improve our products and
better meet your needs.

Technical Support

Telephone: [phone] (USA) or 1.801.974.3760
Fax: [phone]
E-mail: [e-mail]
Web site: www.ClearOne.com

Sales and Customer Service

Telephone: [phone] (USA) or 1.801.975.7200
Fax: [phone] (USA) or 1.801.977.0087
E-mail: [e-mail]

Product Returns

All product returns require a return material authorization (RMA) number. Please contact ClearOne Technical Support
before attempting to return your product. Make sure you return all the items that shipped with your product.

Chapter 1: Introduction 1

IMPORTANT SAFETY INFORMATION

Read the safety instructions before using this product. This personal speaker phone is not designed for making
emergency telephone calls when the power fails. You must make alternative arrangements for telephone access to
emergency services.

• Read and understand all instructions. Follow all warnings marked on the product.

• Unplug the product from the outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use only a damp

cloth for cleaning.

• Do not use this product in or near water, for example, near a bathtub, kitchen sink, or swimming pool.

• Place this product on a flat, level, dry surface for ongoing operation.

• Never place product near heat radiators or registers. Allow adequate ventilation for heat dissipation.

• This product should only be operated using a power source specified on the product label. If you are not sure about

the power source at your location, consult your dealer or local power company.

• Do not overload wall outlets and extension cords; this can cause fires or electric shock.

• Never spill liquid on or into the product.

• Do not disassemble this product. Opening or removing covers can expose you to dangerous voltages and other

risks. Incorrect reassembly can cause electric shock during subsequent use. Disassembly voids the warranty.

• Unplug the product from the outlet and contact a qualified service technician under the following conditions:

a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product does not operate normally by following the operating instructions.
d. If the product has been dropped or damaged.
e. If the product exhibits a distinct change in performance.

• Avoid telephones during an electrical storm. There is a risk of electric shock from lightning.

• Do not use this product to report a gas leak in the vicinity of the leak.

• This product can interfere with electrical equipment such as answering machines, TV sets, radios, computers and

microwave ovens. Do not place the product in close proximity to any of these devices.

2 Technical Support: 800.283.5936

AVIS: RISQUE DE CHOC

ELECTRIQUE - NE PAS OUVRIR

Save these instructions

UNPACKING

The illustration below shows the parts that ship in the box with each model of the CHAT 150. Contact your dealer for
replacement parts and accessories.

CHATAttach 150 USB Packout

> NOTE: ClearOne is not responsible for product damage incurred during shipment. You must make

claims directly with the carrier. Inspect your shipment carefully for obvious signs of damage. If the
shipment appears damaged, retain the original boxes and packing material for inspection by the carrier.
Contact your carrier immediately.

To ensure safety and regulatory compliance, only use the power supply provided with your CHAT 150. Approved power
supplies include: Glob Tek Model: GT- 41052-1509, and Phihong Model: PSA05R-090. If your power supply is lost or
damaged, contact ClearOne Technical Support for an approved replacement.

Chapter 1: Introduction 3

REPLACEMENT PARTS & ACCESSORIES

The illustration below shows all parts and accessories available for the CHAT 150. Contact your dealer for replacement
parts or accessories.

CHATAttach Expansion Cable Packout

CHAT 150 CONFIGURATIONS

The CHAT 150 comes in several configurations, as shown below. The CHAT 150 group speakerphone itself is the same
in all configurations; different accessories have been packaged with the unit to enable a variety of connections. All CHAT
150 units have a mini-USB port, so every configuration can connect to a PC.

Configuration Usage Profile

CHAT 150 for Avaya & Cisco
Telephone Handsets)

CHAT 150 USB

CHAT 150 VC Connects to any video conferencing system for full-duplex speaker phone capability.

4 Technical Support: 800.283.5936

Connects to the headset jack of the Avaya or Cisco handset for full-duplex speaker
phone capability.

Connects to the USB port of a PC (or laptop) for use with softphones, internet
telephony applications, web conferencing, instant messaging with audio, etc.

CHAPTER 2: GETTING STARTED

CHAT 150 CONTROLS

MUTE STATUS INDICATOR

VOLUME STATUS

INDICATOR

VOLUME DOWN

MUTE STATUS INDICATOR

MUTE STATUS INDICATOR

VOLUME UP

MUTE

LED Indicators

The three microphone LED indicators illuminate blue when the CHAT 150 microphones are active (unmuted). The
indicators illuminate red when the CHAT 150 microphone mute function is active. The seven volume LED indicators
illuminate blue to indicate the current volume setting—more lights indicate higher volume.

Volume and Mute Buttons

Use the Volume Up/Down buttons to adjust the volume level of the CHAT 150. Use the Mute button to mute the
CHAT 150’s microphones until the button is pressed again.

If you are using the CHAT 150 with a PC, you can also use the volume controls in Windows or in the CHAT software
application to make these adjustments.

> NOTE: If your CHAT 150 is connected to a PC, any changes you make to volume by pressing the CHAT

150’s buttons are reflected in the Speaker Volume Control in Windows and in the CHAT software.

Headset Button

Press the Headset button on the Phone Breakout Box to send audio from your phone to your headset connected to the
CHAT 150 Breakout Box. This will also disable audio going from the Breakout Box to the CHAT 150 — it is routed strictly
to the headset. The phone breakout box LED indicator illuminates indicating that the headset audio is activated and the
CHAT 150 LED indicators will remain lit. The audio is no longer routed to the CHAT 150 from the Breakout Box (USB
audio is still active). Press the Headset button again to disable the headset audio and reactivate the audio from the
Breakout Box to the CHAT 150. The LED dims out to indicate the change.

VC Breakout Box

Once you have properly connected the CHAT 150 VC Breakout Box to your video conferencing device and TV using the
included RCA Connection Cable, all settings changes such as mute, microphone and speaker level adjustments, etc.,
are controlled through the CHAT 150 software. The Breakout Box itself has no buttons and no functionality for making
settings changes. The LED indicates that the device has power.

Chapter 2: Getting Started 5

INSTALLING THE CHAT SOFTWARE FOR WINDOWS

> NOTE: The install procedure is the same for all versions of Windows XP, Windows Vista and Windows 7

operating systems.

The CHAT 150 can be used right out of the box and there’s no software to download or install if it is to be used only with
a PC.

The following procedure can be used to download and install the CHAT software for the CHAT 150 if it is to be used with
other devices or if the CHAT 150 firmware requires updates.

1. Download the CHAT software by accessing the following:

http://www.clearone.com.support/downloads.php?content=main

2. Select your device from the “BY PRODUCT” window and click SEARCH and the screen will display only those

downloads available for your specific device. Select the latest version of the CHAT 50/150 Software and the system
will display a confirmation window for the software to be downloaded to your computer.

3. Unzip the downloaded folder and run Setup.exe to begin the installation process.

4. Follow the on-screen prompts to complete the software installation.

When the CHAT software installation is complete, start the CHAT software by double-clicking the ClearOne CHAT icon

that is now on your Windows desktop, or by clicking:

(Start > All Programs > ClearOne Communications > CHAT > ClearOne CHAT).

Before using the CHAT 150 for the first time, proceed with the audio settings configuration procedure
located in Chapter 4 under the Advanced section of this manual. This will ensure optimal sound quality
for each device and application you plan to use with the CHAT 150.

CONNECTING THE CHAT 150 TO A PC

1. Using the included USB cable, connect the CHAT 150 to your PC or laptop. The blue LED indicators on the CHAT

150 illuminate, indicating that the CHAT 150 is powered and ready for use.

6 Technical Support: 800.283.5936

CONNECTING THE CHAT 150 TO EXTERNAL DEVICES

Connecting to a Telephone

ClearOne provides configurations of the CHAT 150 that make it possible to connect your CHAT 150 to enterprise
telephone handsets from Cisco and Avaya (see CHAT 150 Configurations in the Introduction to this manual). The
CHAT 150 phone Breakout Box is the interface between the CHAT 150 and the particular telephone.

1. Using the included 25’ RJ-45 cable, connect the Phone Breakout Box to your CHAT 150.

2. Using the included 2’ RJ-9 telephone cable, connect the Phone Breakout Box’s phone jack to your telephone’s

headset jack

DO NOT plug the cable into the telephone’s line jack, handset jack, or a telephone different from that

listed on the bottom of the Phone Breakout Box as damage to the telephone and/or CHAT 150 might
occur.

Chapter 2: Getting Started 7