ClearOne CHAT 50 User Manual
CHAT® 50 Personal Speakerphone
USER’S MANUAL
Telephone 1.800.283.5936
1.801.974.3760
FAX 1.801.974.3669
E-mail tech.support@clearone.com
On the Web www.clearone.com
CHAT 50 USER’S MANUAL
CLEARONE PART NO. 800-159-001. October 2010 (REV. 2.2)
© 2010 ClearOne Communications, Inc. All rights reserved. No
part of this document may be reproduced in any form or by any
means without written permission from ClearOne Communications.
ClearOne reserves specific privileges.
Information in this document is subject to change without notice.
U.S. PATENTS: D545,295; D545,805; D545,806;
D545,807; D545,808.
OTHER PATENTS PENDING.
Ta b l e o f Co n T e n T s
CHAPTER 1: INTRODUCTION
PRODUCT OVERVIEW ..............................................................1
Service and Support .............................................................1
Technical Support .................................................................1
Sales and Customer Service ................................................1
Product Returns .................................................................... 1
PACKAGE CONTENTS..............................................................3
REPLACEMENT PARTS & ACCESSORIES ............................... 3
CHAPTER 2: GETTING STARTED
CHAT 50 CONTROLS ...............................................................4
Po w e r LeD In D I c a t o r ..............................................................4
Vo L u m e a n D mu t e Bu t t o n s .......................................................4
INSTALLING THE CHAT SOFTWARE FOR WINDOWS ............5
CONNECTING THE CHAT 50 TO A PC ....................................5
CONNECTING THE CHAT 50 TO EXTERNAL DEVICES ..........6
co n n e c t I n g to a te L e P h o n e .....................................................6
co n n e c t I n g to a De s k t o P VI D e o co n f e r e n c I n g De V I c e ..............6
co n n e c t I n g t h e chat 50 t o a ce L L Ph o n e .............................. 7
co n n e c t I n g t h e chat 50 t o a n mP3 PL a y e r ........................... 7
CHAPTER 3: CONFIGURING THE CHAT 50
CONFIGURING YOUR CHAT 50 ............................................... 8
De V I c e se t u P ........................................................................... 9
CHAPTER 4: USING THE CHAT APPLICATION
OPTIMIZING SOUND QUALITY ..............................................10
USING THE CHAT APPLICATION ........................................... 10
us I n g t h e aP P L I c a t I o n wI t h Pr e -De f I n e D De V I c e se t t I n g s ........10
us I n g a th I r D -Pa r t y aP P L I c a t I o n ............................................. 10
REMOVING DEVICES FROM MY DEVICES ............................ 11
APPLYING AUDIO SETTINGS TO THE CHAT 50 ....................11
UPDATE FIRMWARE ............................................................... 11
ch e c k f o r fI r m w a r e uP D a t e s ................................................. 12
ma n u a L uP D a t e s .................................................................... 13
HELP .......................................................................................14
ADVANCED SETTINGS ........................................................... 14
aD V a n c e D se t t I n g s : au D I o se t t I n g s ........................................ 15
aD V a n c e D se t t I n g s : Da t a B a s e .................................................16
VI e w De V I c e au D I o se t t I n g s .................................................... 16
cr e a t e a ne w De V I c e ............................................................17
eDI t In g cu s t o m De V I c e s .........................................................17
De L e t I n g cu s t o m De V I c e s ......................................................18
aD V a n c e D se t t I n g s : Log ....................................................... 18
sa V I n g t h e Lo g ......................................................................18
Pr I n t I n g a Lo g fI L e ................................................................18
cL e a r I n g t h e Lo g ..................................................................18
CHAPTER 5: MAINTENANCE
CARING FOR YOUR CHAT 50 ................................................ 19
TROUBLESHOOTING POOR SOUND QUALITY ....................19
INTERRUPTED FIRMWARE UPDATE RECOVERY ................. 20
CHAPTER 6: APPENDIX
SPECIFICATIONS .................................................................... 21
sy s t e m re q u I r e m e n t s ............................................................ 21
co n n e c t I o n s .........................................................................21
co n t r o L s ..............................................................................21
au D I o ....................................................................................21
Pr o c e s s I n g ........................................................................... 21
Po w e r ................................................................................... 21
en V I r o n m e n t a L ....................................................................... 21
me c h a n I c a L ........................................................................... 21
co m P L I a n c e ...........................................................................21
mo D e L nu m B e r s ....................................................................21
EUROPEAN COMPLIANCE ....................................................22
FCC PART 15/ICES-003 COMPLIANCE..................................22
FCC PART 15.19(A) (3) COMPLIANCE ................................... 22
WARRANTY ............................................................................. 22
CHAPTER 1: INTRODUCTION
PRODUCT OVERVIEW
Thank you for purchasing the ClearOne CHAT 50 Personal Speakerphone. The CHAT 50 is a portable audio peripheral
that connects to a wide variety of devices for hands-free communications and audio playback.
You can use the CHAT 50 with a variety of devices and applications including:
Internet telephony applications, such as Skype•
Enterprise telephones, such as Avaya, Cisco, and others•
VoIP softphones, such as Avaya, Cisco, and others•
Cell phones such as Nokia, Samsung, and others•
MP3 players, such as iPod and others•
Web conferencing applications such as IBM/Lotus Sametime, Microsoft NetMeeting, and others•
Instant messaging applications such as AIM, MSN, and others•
Desktop video conferencing hardware such as Polycom, Sony, and others•
Audio playback software such as iTunes, RealPlayer, and others•
VoIP applications such as TeamSpeak, Ventrilo, Roger Wilco, and others•
Service and Support
If you need assistance setting up or operating your CHAT 50 Personal Speakerphone, please contact us. We welcome
your comments so we can continue to improve our products and better meet your needs.
Technical Support
Telephone: 1.800.283.5936 (USA), 1.801.974.3760
Fax: 1.801.977.0087
E-mail: tech.support@clearone.com
Web site: www.clearone.com
Sales and Customer Service
Telephone: 1.800.945.7730 (USA) or 1.801.975.7200
Fax: 1.800.933.5107 (USA) or 1.801.977.0087
E-mail: sales@clearone.com
Product Returns
All product returns require a return material authorization (RMA) number. Contact ClearOne Technical Support before
returning your product. Make sure you return all the items and packing materials that originally shipped with your
product.
Chapter 1: Introduction 1
Important Safety InformatIon
AVIS: RISQUE DE CHOC
ELECTRIQUE - NE PAS OUVRIR
Read the safety instructions before using this product. This personal speaker phone is not designed for making
emergency telephone calls when the power fails. You must make alternative arrangements for telephone access to
emergency services.
Read and understand all instructions. Follow all warnings marked on the product.•
Unplug the product from the outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use only a damp •
cloth for cleaning.
Do not use this product in or near water, for example, near a bathtub, kitchen sink, or swimming pool.•
Place this product on a flat, level, dry surface for ongoing operation.•
Never place product near heat radiators or registers. Allow adequate ventilation for heat dissipation.•
This product should only be operated using a power source specified on the product label. If you are not sure about •
the power source at your location, consult your dealer or local power company.
Do not overload wall outlets and extension cords; this can cause fires or electric shock.•
Never spill liquid on or into the product.•
Do not disassemble this product. Opening or removing covers can expose you to dangerous voltages and other •
risks. Incorrect reassembly can cause electric shock during subsequent use. Disassembly voids the warranty.
Unplug the product from the outlet and contact a qualified service technician under the following conditions:•
When the power supply cord or plug is damaged or frayed.a.
If liquid has been spilled into the product.b.
If the product does not operate normally by following the operating instructions.c.
If the product has been dropped or damaged.d.
If the product exhibits a distinct change in performance.e.
Avoid telephones during an electrical storm. There is a risk of electric shock from lightning.•
Do not use this product to report a gas leak in the vicinity of the leak.•
Do not use this product near intensive care medical equipment or by persons with pacemakers.•
This product can interfere with electrical equipment such as answering machines, TV sets, radios, computers and •
microwave ovens. Do not place the product in close proximity to any of these devices.
2 Technical Support: 800.283.5936
Save these instructions
PACKAGE CONTENTS
Chat™ 50 USB Plus
International
910-159-002-01
Chat
™
50
Global Traveler
910-159-003
Chat
™
50 USB
910-159-001
+
+ + +
+ + + +
+ + + + + +
Chat™ 50 USB Plus
910-159-002
Chat™ 50 USB Plus
International
910-159-002-01
Chat
™
50
Global Traveler
910-159-003
Chat
™
50 USB
910-159-001
+
+ + +
+ + + +
+ + + + + +
Chat™ 50 USB Plus
910-159-002
Chat 50 USB/
mini-USB cable (3-foot)
830-159-001
Chat 50 cell phone
audio cable (3.5mm–2.5mm)
830-159-002
Chat 50 video
conferencing cable
(3.5mm-RCA; 6-foot)
830-159-003
Chat 50 video
conferencing cable
(3.5mm-3.5mm)
830-159-004
Chat 50 MP3
player audio cable
(3.5mm-3.5mm; 3-foot)
830-159-005
Chat 50 video
conferencing cable
(3.5mm to headphone/
microphone jack) 830-159-006
Chat 50 Cisco
telephone audio cable
(3.5mm to RJ-9 w/headset
privacy switch) 830-159-007
Chat 50 travel case
(fits Chat 50, power supply,
cables) 460-159-001
Chat 50 travel case
(fits Chat 50, cables)
460-159-003
Chat 50 universal
power supply
(clips not included)
551-159-001
Chat 50 international
power supply clips
(US, EU, UK, AUS)
551-153-500-01G
Chat 50 Inter-Tel
telephone audio cable
(3.5mm to RJ-9)
830-159-008
Chat 50 Avaya
telephone audio cable
(3.5mm to RJ-9)
830-159-009
The illustration below shows the parts that ship in the box with each model of the CHAT 50. Contact your dealer for
replacement parts and accessories.
To ensure safety and regulatory compliance, only use the power supply provided with your CHAT 50.
Approved power supplies include: Glob Tek Model: GT-41052-1507, and Phihong Model: PSA05R-070. If your power
supply is lost or damaged, contact ClearOne Technical Support for an approved replacement.
REPLACEMENT PARTS & ACCESSORIES
The illustration below shows all parts and accessories available for the CHAT 50. Contact your dealer for replacement
parts or accessories.
> Note: ClearOne is not responsible for product damage incurred during shipment. You must make claims
directly with the carrier. Inspect your shipment carefully for obvious signs of damage. If the shipment
appears damaged, retain the original boxes and packing material for inspection by the carrier. Contact
your carrier immediately.
Chapter 1: Introduction 3
CHAPTER 2: GETTING STARTED
MUTE STATUS INDICATOR
VOLUME UP
VOLUME DOWN
MUTE
CHAT 50 CONTROLS
Power LED Indicator
The LED status indicator lights blue when the CHAT 50 is connected to a PC or Mac via USB, or when the CHAT 50 is
plugged into AC power. The LED status indicator changes to red when mute is on.
Volume and Mute Buttons
Use the Volume Up/Down buttons to adjust the volume level of the CHAT 50. Use the Mute button to mute the CHAT
50’s microphone until the button is pressed again.
If you are using the CHAT 50 with a PC, you can also use the CHAT application or the volume controls in Windows to
make these adjustments.
> Note: If your CHAT 50 is connected to a PC, any changes you make to volume by pressing the CHAT
50 buttons also change the volume settings in Windows.
4 Technical Support: 800.283.5936
INSTALLING THE CHAT SOFTWARE FOR WINDOWS
> Note: The install procedure is the same for all versions of Windows XP, Windows Vista and Windows 7
operating systems.
The CHAT 50 can be used right out of the box and there’s no software to download or install if it is to be used only with a
PC.
The following procedure can be used to download and install the CHAT software for the CHAT 50 if it is to be used with
other devices or if the CHAT 50 firmware requires updates.
Download the CHAT software by accessing the following:1.
http://www.clearone.com.support/downloads.php?content=main
Select your device from the “2. BY PRODUCT” window and click SEARCH and the screen will display only those
downloads available for your specific device.
Select the latest version of the CHAT software and the system will display a confirmation window for the software to 3.
be downloaded to your computer.
Unzip the downloaded folder and run 4. Setup.exe to begin the installation process.
Follow the on-screen prompts to complete the software installation.5.
When the CHAT software installation is complete, start the CHAT software by double-clicking the ClearOne CHAT 6.
icon that is now on your Windows desktop, or by clicking
(Start > All Programs > ClearOne Communications > CHAT > ClearOne CHAT).
> Note: To ensure optimal sound quality, the CHAT 50 MUST be tuned properly prior to use or after
the device has been moved. The CHAT 50’s audio settings must also be customized for the specific
application it is to be used with and for the specific device it is to be connected to.
CONNECTING THE CHAT 50 TO A PC
Using the included USB cable, connect the CHAT 50 to your PC or laptop. The status LED on the front of the CHAT 1.
50 turns blue, then red, then blue again to indicate that Windows recognizes the CHAT 50. The Windows New
Hardware Found dialog appears and Windows installs the USB 2.0 device drivers for CHAT on your system.
Follow the on-screen instructions. When the installation is complete, click the 2. Close button.
> Note: The CHAT 50 derives its audio settings from the Windows sound settings if it is attached to a PC
or through the 3rd party appplication’s settings (Skype, Yahoo, etc.) Refer to the tuning procedures in
the Optimizing Sound Quality section in this manual or consult the specific 3rd party application’s
tuning adjustments
Chapter 2: Getting Started 5
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