ClearOne CHAT 160 User Manual

CCHHAATT™™ 116600

Group Speakerphone for Skype

USER’S MANUAL

TTEELLEEPPHHOONNEE

FFAAXX

EEMMAAIIL

OONN TTHHEE WWEEB

1.800.283.5936

1.801.974.3760

1.801.974.3669

tech.support@clearone.com

www.clearone.com

CCHHAATT 116600 UUSSEERR’’SS MMAANNUUAAL

CCLLEEAARROONNEE PPAARRTT NNOO.. 880000--000000--001122.. SSEEPPTTEEMMBBEERR 22000099 ((RR EEVV .. 11..44 ))

© 2009 ClearOne Communications, Inc. All rights reserved. No part of this document may be reproduced in any form or by any means without written permission from ClearOne Communications. ClearOne reserves specific privileges.

Information in this document is subject to change without notice.

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OOTTHHEERR PPAATTEENNTTSS PPEENNDDIINNGG..

TABL E OF C ONT E NTSTABL E OF C ONT E NTS

CCHHAAPP TTEERR 11:: IINNTTRROODDUU CCTTIIOO NN

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . 2

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Replacement Parts & Accessories . . . . . . . . . . . . . . . . . 3

CHAT 160 Configurations . . . . . . . . . . . . . . . . . . . . . . . . 4

CCHHAAPP TTEERR 22:: GGEETTTTIINNGG SSTTAARRTTEEDD

CHAT 160 Controlls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Volume Up/Down and Mute Buttons . . . . . . . . . . . . . . 5

Connecting Your CHAT 160. . . . . . . . . . . . . . . . . . . . . . . 6

CCHHAAPP TTEERR 33:: CCOONNFFIIGGUURRIINNGG TTHHEE CCHHAATT 116600

Connecting Your CHAT 160. . . . . . . . . . . . . . . . . . . . . . . 7

Installing the CHAT Software for Windows . . . . . . . . . . . 7

Configuring Your CHAT 160. . . . . . . . . . . . . . . . . . . . . . 12

My Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Optimizing Sound Quality . . . . . . . . . . . . . . . . . . . . . . . 14

Pre-Definded Device Settings . . . . . . . . . . . . . . . . . . 14

Using a Third Party Application . . . . . . . . . . . . . . . . . 15

Using the CHAT Application . . . . . . . . . . . . . . . . . . . . 15

Connecting Your CHAT 160 to External Devices. . . . . . 16

Connecting to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting to a Telephone. . . . . . . . . . . . . . . . . . . . . 16

Connecting to a Video Confenrencing Device . . . . . . 19

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Recovering from an Interrupted Firmware Update . . . . 35

CCHH AA PPTTEERR 66:: AAPP PPEENN DDIIXX

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

CCHHAAPP TTEERR 44:: UUSSIINNGG TTHHEE CCHHAATT AAPPPPLLIICCAATTIIOONN

Device Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

My Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Applying Audio Settings to the CHAT 160 . . . . . . . . . 23

Removing Devices from My Devices . . . . . . . . . . . . . 23

Updating Firmware & Database . . . . . . . . . . . . . . . . . . 24

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Advanced Settings: Audio Settings . . . . . . . . . . . . . . 29

Advanced Settings: Database . . . . . . . . . . . . . . . . . . 30

Advanced Settings: Log . . . . . . . . . . . . . . . . . . . . . . . 33

CCHHAAPP TTEERR 55:: MMAAIINNTTEENNAANNCCEE

Caring for Your CHAT 160 . . . . . . . . . . . . . . . . . . . . . . . 34

Technical Support: 800-283-5936

CHAPTER 1: INTRODUCTION

PR O DUCT O V ERVI E W

Thank you for purchasing the ClearOne CHAT 160 group speakerphone.

The CHAT 160 is a high performance audio peripheral that provides rich audio for hands-free calls with Skype, the popular Internet communication program. The CHAT 160 is completely full-duplex and contains HDConference™, the suite of audio processing technologies that includes Distributed Echo Cancellation™, noise reduction, automatic level controls, and adaptive modeling, producing crystal clear conversations.

Though designed specifically to be used with Skype, the CHAT 160 can also be used with other devices such as enterprise telephones and other applications such as VoIP softphones, web conferencing, instant messaging and PC-based gaming. This manual will provide detailed instructions on using the CHAT 160 with Skype, as well as with these additional devices and applications.

SE R VICE A N D SUPP O RT

If you need additional information on how to set up or operate your CHAT 160 group speaker phone, please contact us. We welcome and encourage your comments so we can continue to improve our products and better meet your needs.

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Telephone: 1.800.283.5936 (USA) or 1.801.974.3760

Fax: 1.801.977.0087

E-mail: tech.support@clearone.com

Web site: www.clearone.com

SSAALLEESS AA NNDD CCUUSSTT OOMMEERR SSEERRVVIICCEE

Telephone: 1.800.945.7730 (USA) or 1.801.975.7200

Fax: 1.800.933.5107 (USA) or 1.801.977.0087

E-mail: sales@clearone.com

PPRROODDUUCCTT RREETTUURRNNSS

All product returns require a return material authorization (RMA) number. Please contact ClearOne Technical Support before attempting to return your product. Make sure you return all the items that shipped with your product.

Chapter 1: Introduction

IMPORTA NT SAF ETY IN F ORMATION

Read the safety instructions before using this product. This personal speaker phone is not designed for making emergency telephone calls when the power fails. You must make alternative arrangements for telephone access to emergency services.

• Read and understand all instructions. Follow all warnings marked on the product.

• Unplug the product from the outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use only a damp cloth for cleaning.

• Do not use this product in or near water, for example, near a bathtub, kitchen sink, or swimming pool.

• Place this product on a flat, level, dry surface for ongoing operation.

• Never place product near heat radiators or registers. Allow adequate ventilation for heat dissipation.

• This product should only be operated using a power source specified on the product label. If you are not sure about the power source at your location, consult your dealer or local power company.

• Do not overload wall outlets and extension cords; this can cause fires or electric shock.

• Never spill liquid on or into the product.

• Do not disassemble this product. Opening or removing covers can expose you to dangerous voltages and other risks. Incorrect reassembly can cause electric shock during subsequent use. Disassembly voids the warranty.

• Unplug the product from the outlet and contact a qualified service technician under the following conditions:

a. When the power supply cord or plug is damaged or frayed.

b. If liquid has been spilled into the product.

c. If the product does not operate normally by following the operating instructions.

d. If the product has been dropped or damaged.

e. If the product exhibits a distinct change in performance.

• Avoid telephones during an electrical storm. There is a risk of electric shock from lightning.

• Do not use this product to report a gas leak in the vicinity of the leak.

• Do not use this product near intensive care medical equipment or by persons with pacemakers.

• This product can interfere with electrical equipment such as answering machines, TV sets, radios, computers and microwave ovens. Do not place the product in close proximity to any of these devices.

Technical Support:: 800.283. 5936

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UN PA CKING

CHAT

™

160

910-156-251

CHAT™ 160 AVAYA

910-156-222

CHAT

™

160 Cisco

310-156-220

CHAT

™

160

910-156-251

CHAT™ 160 VC

910-156-230

CHAT 150 Link cable

(12’)

CHAT 150 universal power supply

CHAT 150

Link cable

(RJ-9/RJ-9)

CHAT 150 USB

cable (10’)

830-156-200

830-158-011L

Break out box for C

isco

2400, 4600 & 9600 telephone handsets

Accessory Kit

860-156-220L

CHAT

™

150 C

isco

CHAT 150 Link cable

(12’)

CHAT 150 universal power supply

CHAT 150

Link cable

(RJ-9/RJ-9)

Break out box for Cisco 24XX & 4600 telephone handsets

Accessory Kit

860-156-222L

CHAT

™

150 AVAYA

CHAT 150 Link cable

(25’)

CHAT 150 universal power supply

CHAT 150 Link cable

(25’)

CHAT 150 RCA audio cable

Break out box for v

ideo

conferencing system

Accessory Kit

860-156-230

CHAT

™

150 V

The illustration below shows the parts that ship in the box with each model of the CHAT 160. Contact your dealer for replacement parts and accessories.

NNoottee::

ClearOne is not responsible for product damage incurred during shipment. You must make claims directly with the carrier. Inspect your shipment carefully for obvious signs of damage. If the shipment appears damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier immediately.

RE P LACE M ENT PART S & A CCES S O RIES

The standard CHAT 160 configuration is as a USB device connected to your laptop or PC for hands-free calls with Skype. However, additional accessories can be purchased for the CHAT 160 to make it interoperable with several enterprise telephone handsets and video conferencing systems. These accessories are designed for use with ClearOne’s CHAT 150 speakerphone but are also completely compatible with the CHAT 160.

The illustration below shows all parts and accessories available for the CHAT 150 and which will also work with the CHAT 160. Contact your dealer for replacement parts or accessories.

Chapter 1: Introduction

CH AT 16 0 C ONFI G URATION S

ClearOne’s CHAT 150 comes in several configurations, as shown below. The CHAT 150 group speakerphone itself is the same in all configurations; different accessories have been packaged with the unit to enable a variety of connections. All CHAT 160 units have a mini-USB port, so every configuration can connect to a PC.

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CHAT 150 for Avaya & Cisco Telephone Handsets)

CHAT 150 USB

CHAT 150 VC Connects to any video conferencing system for full-duplex speaker phone capability.

Connects to the headset jack of the Avaya or Cisco handset for full-duplex speaker phone capability.

Connects to the USB port of a PC (or laptop) for use with softphones, internet telephony applications, web conferencing, instant messaging with audio, etc.

Technical Support: 800-283-5936

CHAPTER 2: GETTING STARTED

CH AT 16 0 C ONTR O LS

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Several blue LED lights show when the CHAT 160 is connected to a PC via USB or when the CHAT 160 is plugged into a breakout box. The three status indicator LEDs above each microphone are blue when the unit is operational and change to red when mute is turned on. The seven LEDs next to the volume controls illuminate blue to indicate the current volume setting—more lights indicate a higher volume level.

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Use the 160’s microphones until the button is pressed again.

If you are using the CHAT 160 with a PC (for Skype calls), you can also use the volume controls in Windows or in the CHAT software application to make these adjustments.

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NNoottee::

If your CHAT 160 is connected to a PC, any changes you make to volume by pressing the CHAT 160 volume buttons will also change the volume settings in Windows.

buttons to adjust the volume level of the CHAT 160. Use the

MMuuttee

button to mute the CHAT

Chapter 2: Getting Started

CO N NECT I NG YO U R CHAT 16 0

1 Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on

the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready for use.

Once successfully connected to your computer, the CHAT 160 will automatically become the default audio device for Windows (speaker and microphone). When you run Skype, the CHAT 160 will also become the default speaker and microphone for Skype calls, replacing your computer’s speakers and microphone. For more detailed information about using Skype and changing the audio settings, please refer to the Skype website at www.skype.com.

NNoottee::

If your sole purpose for purchasing the CHAT 160 is to use it with Skype and you do not intend to use it with hardware devices other than your PC, you do not need to review the rest of this manual. The remaining pages of this manual describe how to connect the CHAT 160 with other devices other than a PC and how to install and use the CHAT software in order to correctly configure the CHAT 160 for use with those devices.

Technical Support: 800-283-5936

CHAPTER 3: CONFIGURING THE CHAT 160

CO N NECT I NG YO U R CHAT 160

Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready for use.

IN S TA LLING T H E CH AT SO F T WAR E F OR WIN D OWS

NNoottee::

1 Download the CHAT software by accessing the following:

http://www.clearone.com/support/downloads.php?content=main

Select your device from the “BY PRODUCT” window and click SEARCH and the screen will display only those downloads available for your specific device. Select the latest version of the CHAT 60/160 Software and the system dill display a confirmation window for the software to be downloaded to your computer.

2 Unzip the downloaded folder and run

The following instructions show Windows XP screen shots. However, the install proceedure is the same for all version of Windows Vista.

SSeettuupp..eexxee

to begin the installation process.

Chapter 3: Configureing the CHAT 160

3. Windows displays an

welcome screen appears.

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dialog. Click

RRuunn

. The CHAT software

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4. Click

NNeexxtt

. Read the license agreement and select the

proceed with the installation.

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radio button, then click

NNeexxtt>>

Technical Support: 800-283-5936

5. The

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screen appears. You can change the target installation folder, if you wish, or

simply accept the default folder shown by clicking

NNeexxtt>>

to continue..

6. The

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screen appears. Click

NNeexxtt>>

to continue the installation.

Chapter 3: Configureing the CHAT 160

7. The

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screen appears showing the progress of the installation.

8. When the software is installed, the the CHAT software drivers for Windows.

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screen appears. Click

NNeexxtt>>

to install

Technical Support: 800-283-5936

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