Clear Stick Atlas PXU1960 User Manual

CLEAR Stick Atlas

USER GUIDE

Model PXU1960

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Table of Contents

Getting Started

• What’s in the Box?

• Features & Indicators

• Care Instructions

• Connecting to CLEAR 4G Internet

Using Your CLEAR Stick Atlas

• Connecting and Disconnecting

Managing Your CLEAR Stick Atlas

• Summary Page

• Device Update Page

• Advanced Settings Page

• My Account

• Help Page

• Language Settings

Frequently Asked Questions

Technical Specifications

Troubleshooting

• Important Message from CLEAR

• Restarting Your Computer With The CLEAR Stick Inserted

• The CLEAR Stick LEDs Remain On When The Computer Is Off

• Can’t Connect To The Internet

• The CLEAR Stick Appears “Frozen” or “Stuck”

• How to Recognize and Resolve the Known Microsoft RNDIS Issue

Affecting Some Windows® 7 and Vista Users

• What To Do If You Have Trouble Downloading the Microsoft

Hotfixes

• Improving Your Indoor 4G Signal

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Still Need Help?

• FAQs and Live Chat Support

• Telephone Support

• Questions About Your Automated Billing

• Important Information

• Warranty Information

• Legal Disclosures

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Getting Started

What’s In The Box?

CLEAR Stick Atlas Quick Start Guide

Features & Indicators

Signal Strength

LEDs

Status LED

USB Connector

• Signal Strength LEDs – Provide a quick reference indication of the CLEAR 4G signal quality for the current location

• Status LED – Indicates the status of the CLEAR 4G connection. Solid green indicates connected to 4G, solid amber

indicates not connected, flashing amber indicates firmware update in progress and flashing green indicates
connecting to 4G

• Production Label – Contains the manufacture date, regulatory marks, device MAC Address and other information

such as serial number

• Hardware Reset Button – This button can be used in the rare cases where the device is unresponsive. See

instructions for use under “Troubleshooting”

• Auxiliary Antenna Connector Cover – The cover can be removed to reveal two TS-9 antenna connects. See

“Troubleshooting” for more information about how to improve your 4G signal when in marginal coverage areas

Production

Label

Hardware

Reset

Button

Auxiliary
Antenna

Connector

Cover

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Getting Started (continued)

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Use With Care

Always use your CLEAR Stick Atlas with care. Please consider the following when using the device:

• Take care do not drop the CLEAR Stick Atlas

• Keep the CLEAR Stick away from other devices that produce electromagnetic waves

• Keep the CLEAR Stick out of direct sunlight

• Do not throw or dismantle the CLEAR Stick

• Prevent pets and children from playing with the CLEAR Stick

• Do not immerse the CLEAR Stick in water or other liquid

• Make sure your hands are dry before handling the CLEAR Stick

• Do not cover or apply adhesives to the CLEAR Stick. They may cause the CLEAR Stick to overheat and may

alter the antenna’s performance

• Don’t operate the CLEAR Stick while driving

Connecting To CLEAR 4G Internet

Plug the CLEAR Stick into the USB port on your computer or other device. The device will

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power up and detect the computer’s operating system.

The Blue Signal Strength LEDs will all light up and the center LED will flash briefly. The
Status LED will be solid Amber. After a few seconds, the Signal Strength LEDs will move in a
left to right “chase” pattern as the CLEAR Stick searches for a 4G signal. Once the signal is
acquired, the LEDs show solid Blue and reflect the appropriate signal strength.

The status LED will change from solid Amber (disconnected) to flashing Green for a few

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seconds during network entry, then to solid Green (connected) when the device is
connected to CLEAR 4G.

Each time you use the CLEAR Stick, your computer’s operating system will apply the

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appropriate, native RNDIS or CDC driver and then connect to CLEAR 4G. The first time you
use the device:

• For Windows® XP, the Stick automatically installs an RNDIS driver since this does not

exist natively for this operating system.

• For Windows® 7 & Vista computers with Autoplay enabled, your computer’s Autoplay

dialog will display “CLEAR Stick Setup”. Click this link to install a small application that
will suppress Autoplay from popping up during subsequent uses of the CLEAR Stick
Atlas. Note: the Autoplay suppression application is applied the next time your
computer is restarted. It will only suppress Autoplay when using the CLEAR Stick.

Signal Strength LEDs

Status LED

Using Your CLEAR Stick Atlas

Connecting & Disconnecting from CLEAR 4G Internet

• To connect to CLEAR 4G Internet, plug the CLEAR Stick Atlas into the standard USB port of your computer

or other device

• To disconnect, remove the CLEAR Stick Atlas from the USB port

• You can connect and disconnect while leaving the CLEAR Stick Atlas plugged into your computer’s USB port

by going to the administrative area and selecting the “Connect/Disconnect” button located in the upper
left corner

• When using the CLEAR Stick Atlas you can quickly check the signal strength and connection status using the

LEDs located on the device

• Signal strength LEDs: 5 Blue LEDs = Excellent 4G signal

1 Blue LED = Poor 4G Signal

• Connection LED: Green = Connected to CLEAR 4G,

Amber = Disconnected

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Managing Your CLEAR Stick Atlas

Summary Page

To access the administrative area of the CLEAR Stick Atlas, open your browser and enter “clearstick” or
“192.168.14.1” in the address bar. This will take you to the devices internal webserver and administration
area’s Summary Page. The Summary Page provides a status of the 4G Service, the Device information and the
4G network.

Summary Page

Signal Strength

LEDs

Connection

Time

Navigation

Menu

Select English

or Spanish

Language

• Status – Displays the status of the connection such as “Connected to CLEAR 4G” or “Not Connected”

• CINR – Displays the CLEAR 4G Carrier Interference Noise Ratio (CINR) value

• RSSI – Displays the CLEAR 4G Received Signal Strength Indication (RSSI) value

• Tx – Displays the Transmit Power the device is utilizing to achieve the connection, measured in dB

• BSID – Displays the connected Base Station Identification (BSID) value

• Center Frequency – Displays the center value of the frequency for the current RF channel, measured in Hz

Service

Details

Status

• Model – Displays the CLEAR Stick model number

• Manufacturer – Displays the manufacturer

• MAC ID – Displays the CLEAR Stick unique MAC Address number

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Device Update Page

Device

Status

Details