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CLEAR 4G MOBILE USB
USER GUIDE
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GET TO KNOW YOUR CLEAR 4G MOBILE USB 3
WHAT’S IN THE BOX? 3
USE WITH CARE 3
SET UP THE MOBILE USB 3
INSERT THE MOBILE USB 3
INSTALL THE CLEAR CONNECTION MANAGER 4
INSTALLATION FOR MAC
®
OS X 4
READ AND ACCEPT THE CLEAR TERMS OF SERVICE 5
CLEAR CONNECTION MANAGER DIDN’T INSTALL AUTOMATICALLY? 7
INSTALLATION FOR WINDOWS
®
XP 7
INSTALLATION FOR WINDOWS® VISTA® / WINDOWS® 7 7
MANAGE YOUR MOBILE USB 8
CLEAR CONNECTION MANAGER OVERVIEW 8
CLEAR CONNECTION MANAGER – CONNECTION TYPE 8
CLEAR CONNECTION MANAGER – SETTINGS 9
CLEAR CONNECTION MANAGER – SETTINGS / MANAGE WI-FI CONNECTIONS 10
CLEAR CONNECTION MANAGER – HELP 11
CLEAR CONNECTION MANAGER – CLEAR.COM 11
CLEAR CONNECTION MANAGER – MY ACCOUNT 12
CLEAR CONNECTION MANAGER SYSTEM TRAY TASK BAR ICON 12
QUICK TIPS 13
TO MAXIMIZE SIGNAL STRENGTH 13
CLEAR CONNECTION MANAGER 13
COMPUTER DOESN’T RECOGNIZE YOUR MOBILE USB? 13
IMPORTANT MESSAGE FROM CLEAR 13
WINDOWS® USB SELECTIVE SUSPEND FEATURE ISSUE 13
IMPORTANT INFORMATION 14
TECHNICAL SPECIFICATIONS 14
STILL NEED HELP? 14
FAQS AND LIVE CHAT SUPPORT 14
TELEPHONE SUPPORT 14
QUESTIONS ABOUT YOUR BILL? 14
IMPORTANT INFORMATION DOCUMENT 14
WARRANTY INFORMATION 14
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LEGAL DISCLOSURES 14
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Get to Know Your CLEAR 4G Mobile USB
USB Flash Drive Connector
Installation USB Flash
Right Angle Connector
What’s in the Box?
CLEAR 4G Mobile USB Installation Right Angle Quick Start Guide
Use with Care
Do not throw, drop, or dismantle the Mobile USB.
Keep the Mobile USB out of direct sunlight.
Keep pets and children from playing with the Mobile USB.
Do not immerse the Mobile USB in water or other liquid.
Make sure your hands are dry before handling the Mobile USB.
Don’t operate the Mobile USB while driving.
Set up the Mobile USB
Insert the Mobile USB
Insert the Installation USB Flash Drive into an available USB port on your computer.
When inserting the Installation USB Flash Drive into a vertical USB port, the Right Angle Connector is
needed.
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Set up the Mobile USB (continued)
Double click the CLEAR
Double click the
Double click “Install
installer.
Install the CLEAR Connection Manager
For most users (having computers with Windows® operating systems), after you insert the Installation
USB Flash Drive, the CLEAR Connection Manager begins to install automatically.
Windows may ask you what you want to do. Select Auto Run.
Windows® XP Windows® Vista® Windows® 7
The installation wizard should appear.
Please follow the on-screen directions to read / accept the CLEAR Terms of Service and complete
the installation process.
If the CLEAR Connection Manager does not automatically begin to install, click here to learn more
and continue. If you printed this document, refer to page 7 to read the instructions on how to
manually install the CLEAR Connection Manager.
Installation for Mac® OS X
If you’re using a device with a Mac® operating system, you need to manually install the CLEAR
Connection Manager. After you insert the Installation USB Flash Drive:
USB icon on your desktop.
Mac OS X folder.
CLEAR.mpkg” to launch the Mac
Follow the on-screen instructions to read / accept the CLEAR Terms of Service and complete the
installation process.
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Set up the Mobile USB (continued)
During the CLEAR Connection Manager
will be prompted to read them and instructed on
When inserting the Mobile
Read and Accept the CLEAR Terms of Service
installation process, a window will open
displaying the CLEAR Terms of Service. You
how to accept them.
Connect to the Internet
After you’ve read and accepted the CLEAR Terms of Service and completed the installation process,
insert the Mobile USB into an available USB port on your computer.
USB into a vertical USB
port, the Right Angle
Connector is needed.
Before you get online, make sure the CLEAR Connection Manager is running.
If you’re using a laptop with Microsoft Windows, your CLEAR Connection Manager automatically
starts running.
If you’re using a device with a Mac® operating system, you need to open the CLEAR Connection
Manager.
Once the CLEAR Connection Manager is opened, it will automatically connect to the CLEAR 4G
signal.
The light on the Mobile USB is red when the Mobile USB has power, and the light on the Mobile
USB is green or blue when the Mobile USB is receiving the CLEAR 4G signal.
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The first time you connect to the internet, using your Mobile USB, you need to set up your CLEAR
online account. Open a new browser session and you’ll be directed to a webpage in order to review
your rate plan information and to set up your CLEAR online account.
Congrats! You’re ready for INTERNET AWESOMENESS!
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CLEAR Connection Manager Didn’t Install Automatically?
Go to “My Computer”.
Select the “Windows Start” menu.
Installation for WINDOWS® XP
Double click the CLEAR logo.
Double click the “Win” folder.
Double click “Seteup.exe”.
Follow the on-screen instructions
to complete the installation.
Installation for WINDOWS® VISTA® / WINDOWS® 7
Select “Computer” or select the “Computer”
icon on your desktop.
Double click the “CLEAR logo”.
Double click the “Win” folder.
Double click “Setup.exe”.
Follow the on-screen instructions to complete
the installation.
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It’s easy to manage your Mobile USB with the CLEAR
The green text on the tab indicates the
Manage Your Mobile USB
CLEAR Connection Manager Overview
Connection Manager.
Manage your connections.
View signal strength (the more dots, the stronger the
signal).
View connection time.
Access your CLEAR online account.
Access clear.com.
Manage your wi-fi settings.
CLEAR Connection Manager – Connection Type
connection type (4G WiMAX or wi-fi).
Double click “disconnect” to disconnect from
4G WiMAX to wi-fi, for example.
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Manage Your Mobile USB (continued)
CLEAR Connection Manager – Settings
On the Settings Tab, you can:
Set your CLEAR Connection Manager Preferences.
Check for software updates.
Select “Preferences” to perform the following functions:
Run App on PC Startup: Opens the CLEAR Connection Manager every time you turn on your
computer.
Always on Top: The CLEAR Connection Manager always appears on top of other windows.
Dock to System Tray: Use if you want the CLEAR Connection Manager to remain attached to
the System Tray.
Display Connection Timer: Shows the length of time for each connection on the CLEAR
Connection Manager.
Connect Automatically: The factory default setting in “ON.” Keep this setting “ON” if you want
your Mobile USB to connect automatically whenever there is a signal. “Connect Automatically”
occurs only if the computer is not connected to wi-fi.
Manage Wi-Fi Connections: Manage your wi-fi access through your CLEAR Connection
Manager.
Allow Simultaneous Connections: The factory default setting is “ON.” Keep the setting “ON” if
you want your computer to be allowed to connect to both 4G and wi-fi at the same time.
Profiles: Use if you want to change your network profile. This is rarely used, except for
administrative purposes.
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Manage Your Mobile USB (continued)
CLEAR Connection Manager – Settings / Manage Wi-Fi Connections
On the Settings Tab, you can manage your wi-fi connections:
Click “Manage Wi-Fi Connections” so the check appears next to it.
Click “connect” to connect to the wi-fi network that appears on the CLEAR Connection Manager.
Click “disconnect” to disconnect from the wi-fi network.
View and connect to available wi-fi networks.
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Manage Your Mobile USB (continued)
CLEAR Connection Manager – Help
On the Help Tab, you can:
View the Connection Manager Help Files.
Check Diagnostic information for 4G or 3G services.
Generate a Diagnostics file to help trouble shoot issues when talking with CLEAR Customer Care.
Use “NetStat” to check computer settings and statistics.
Confirm your computer’s System Information.
Use “About CLEAR Connection Manager” to verify your CLEAR Connection Manager serial
number and version or to contact CLEAR Customer Care.
CLEAR Connection Manager – Clear.com
The “Clear.com” button will take you to the CLEAR internet home page.
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Manage Your Mobile USB (continued)
CLEAR Connection Manager – My Account
The “my account” button will open your browser and take you to your CLEAR online account login
page, where you can log in to view and manage your account.
If you’ve printed this document and want to access your CLEAR online account, enter:
https://www.clear.com/my_account/signin.php in your web browser.
CLEAR Connection Manager System Tray Task Bar Icon
The System Tray Task Bar icon (on your computer) provides a quick view of the Mobile
USB connection status:
A gray and white icon indicates that there is no Mobile USB in your computer or that the Mobile
USB is not recognized by the CLEAR Connection Manager.
A white icon with a green swirl indicates you’re not currently connected to the CLEAR 4G
service.
A green icon with a white swirl indicates you are currently connected to the CLEAR 4G
network.
A blue icon with a white swirl indicates you are currently connected to a wi-fi network.
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Quick Tips
If your computer cannot communicate with your Mobile USB, the
port. If the Mobile USB is inserted correctly, you should see a green
in the “Network Adapters” list.
To Maximize Signal Strength
When indoors, use your Mobile USB near a window or outside wall in order to receive the
strongest signal.
If your Mobile USB is displaying a red light, it is not receiving a CLEAR 4G signal. Try moving to
a different location until the Mobile USB displays a green light.
CLEAR Connection Manager
In order to use your Mobile USB, the CLEAR Connection Manager must be running.
If you’re using a laptop with Microsoft Windows®, your CLEAR Connection Manager automatically
starts running.
If you’re using a device with a Mac® operating system, you need to open the CLEAR Connection
Manager.
Computer Doesn’t Recognize your Mobile USB?
CLEAR Connection Manager will display “No Device Detected”.
Make sure the Mobile USB is firmly plugged into an available USB
or red light. If you don’t see a green or red light, try moving the
Mobile USB to another available USB port on your computer.
Verify that your computer recognizes your Mobile USB.
Confirm the status line no longer reads, “No Device Detected.”
You should see a message similar to “Initializing” or “Searching
the Network”.
You also can go into the Device Manager tool (on your
computer) to confirm the Mobile USB (WiMAX device) appears
Important Message from CLEAR
If your browser is stuck on a message from CLEAR, follow the onscreen instructions in order to
view the message and provide any requested information
If your account is past due, click the option to make a payment. You also can make a payment
through our automated payment system, by calling 888-888-3113 and selecting option 2.
Windows® USB Selective Suspend Feature Issue
During testing, it was confirmed that a known Microsoft XP issue could potentially affect the
Mobile USB.
For more information and to fix the problem, please visit the Microsoft support website:
http://support.microsoft.com/kb/817900
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Important Information
Weight: Less than one ounce
Mac® OS X 10.5 Leopard® and
Hardware: WiMAX chipset: Beceem
Minimum Requirements for PC Users:
o Firefox®: 3.0 or higher
Technical Specifications
Dimensions:
o Open: 4”(L) x 1.25”(W) x .75” (H)
o Closed: 3.35” (L) x 1.25” (W) x
.75”(H)
Supported Operating Systems:
o Windows® XP (SP2 and Higher, 32
bit support only))
o Windows® Vista® (32 & 64 bit)
o Windows® 7 (32 &64 bit)
o
Mac® OS X 10.6 Snow Leopard®
Bands Supported: WiMAX 2500 MHz
o Activated CLEAR Service
o Processor: 300MHz
o RAM: 256 MB
o Hard Drive Space: 65MB
o Internet Explorer: IE 6.0
Minimum Requirements for Mac Users
o Activated CLEAR Service
o Processor: Intel Based 1 GHz
(RISC/PowerPC processors are not
supported)
o RAM: 1 GB
o Hard Drive Space: 25 MB
Still need help?
FAQs and Live Chat Support
If you have questions about your Mobile USB, access FAQs and live chat support at
www.clear.com/support.
Telephone Support
If you still have questions, please call us at 877-956-4056. We provide automated telephone support
24/7 and live telephone support between 9am and 10pm, local time, seven days a week.
Questions about your Bill?
When you set up your CLEAR online account, you provided CLEAR with a credit card number to
which CLEAR automatically may bill your charges. However, if you desire to view your bill or to
change the credit card to which your CLEAR charges are billed, it’s easy to do so. If you’re
connected to the internet, just click here to log in to your CLEAR Online Account. If you’re not
connected to the internet, enter https://www.clear.com/my_account/signin.php in your web browser
when you are connected to the internet.
Important Information Document
Please read the separate “Important Information” document included with your Mobile USB for
regulatory information, safety information, and other important disclosures.
Warranty Information
See Section 6(d) of our Terms of Service (at www.clear.com/legal/terms) for warranty details.
Legal Disclosures
CLEAR coverage areas are limited. Actual CLEAR network performance may vary and is not
guaranteed. See Device, Support, and other pages at www.clear.com for additional information.
CLEAR and the CLEAR logo are trademarks or registered trademarks of Clearwire Communications
LLC. Other company, product, and brand names and trademarks are the property of their respective
owners. © 2011 Clear Wireless LLC. All rights reserved.
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