ClassCo InTouch 5000 User Manual
InTouchTM 5000
Internet Call Waiting with
®
VoiceAnnounce
Caller ID
Users Guide
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T able of Contents
If you have questions about the operation and use of your
InTouch 5000, be sure to check out the troubleshooting tips and
FAQs beginning on page 18.
More information can also be found on-line at
www.classco.com
Introduction ................................................................................... 4
Features ....................................................................................... 5
Important Safety Instructions ....................................................... 6
Check the Package Contents ....................................................... 8
Installation ..................................................................................... 8
Getting Started .............................................................................. 9
Modem Settings .......................................................................... 10
Announcing Incoming Calls ........................................................ 12
Announcing Calls when you’re on the Telephone ..................... 12
Announcing Calls when you’re using the Internet .................... 12
Operating Modes ........................................................................ 14
Reviewing Calls .......................................................................... 14
Assigning Audible Caller Categories .......................................... 15
Dial Back ..................................................................................... 16
Message Waiting Notification ..................................................... 17
Custom Setup Options ................................................................ 17
Troubleshooting and FAQs ........................................................ 18
FCC Part 68 and ACT A Information ............................................ 21
FCC Part 15 Radio Interference Statement ................................ 22
Canadian T elecom Statement ..................................................... 22
Limited Warranty ........................................................................ 23
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InTouchTM 5000
Internet Call Waiting with
®
VoiceAnnounce
Introduction
InTouch™ 5000 with VoiceAnnounce® caller ID works with call
waiting, caller ID, and other services from your local telephone
company to help you identify and manage inbound telephone calls,
even while you’re already on the phone or surfing the Internet. The
unit announces the caller’s identity and displays information about
the call on the LCD display screen. When you’re online, you’ll have
the option to answer the call, send the caller an announcement
that you’re online and will call them back, or ignore the call (sends
the caller to voicemail if you subscribe to network voicemail service.)
You can program the unit to associate frequent callers with audible categories (like “friends” or “family”). The category can be
announced instead of the telephone number to help identify important calls. And if you have call waiting ID service from your local
telephone company, InTouch 5000 will announce and display information about your call waiting callers too.
InTouch 5000 stores the last 99 calls in a call log for audible and
visual review.
Please read this manual for proper installation instructions and to
find out about all of the valuable features InTouch offers.
Caller ID
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Features
The InTouch 5000 has advanced Caller ID features that give you
more control over your incoming calls:
• Identifies calls even when you’re surfing the Internet
• Internet Call Waiting options to answer the call, send the
caller a message that you are on the Internet, or ignore the
call (sends the caller to voicemail if you subscribe to network
voicemail service.)
• Identify the caller without interrupting what you’re doing.
• Let you know when your friends, family, or people from work
are calling.
• Let you know when it’s your children’s friends calling.
• Store the name, number , date and time of 99 calls in a call log.
• Let you review who called while you were away.
• Find out who’s calling on call waiting
• Dial back callers at the touch of a key
• Delete the oldest call in the call log when a new call is re-
ceived when the call log is full.
• Identifies when you have voicemail messages waiting (requires voicemail service available from the telephone company. Compatible with FSK and SDT signaling.
• You can program your unit to identify frequent callers by
audible categories: Friends, Family, Work, School, Don’t Answer, It’s for you (male and female voices), Dog Barking
(woof)*
* Some customers use these categories to identify their kid’s friends, or maybe a pesky salesman.
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Important Safety Instructions
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock
and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners; use a damp cloth
for cleaning.
4. Do not use this product near water for example, near a bath
tub, wash bowl, kitchen sink, or swimming pool, or in a wet
basement.
5. Do not place this product on an unstable cart, stand or table,
as the product may fall, causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom of
this product are provided for ventilation (to protect it from
overheating) and should not be blocked or covered. The
openings should never be blocked by placing this product on
a bed, sofa, rug or other similar surface. This product should
never be placed near or over a radiator or heat register. This
product should never be placed in a built-in installation unless
proper ventilation is provided.
7. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer
or local power company.
8. Do not allow anything to rest on the power cord. Do not place
this product where the cord will be abused by people walking
on it.
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9. Do not overload wall outlets and extension cords, as this can
result in the risk of fire or electric shock.
10. Never push objects of any kind into this product through
cabinet slots, as they may touch dangerous voltage points or
short out parts, resulting in the risk of fire or electric shock.
Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this
product, but take it to a qualified serviceman, when service or
repair work is required. Opening or removing covers may
expose you to dangerous voltage or other risks. Incorrect
reassembly can cause electric shock when this product is
subsequently used.
12. Unplug this product from the wall outlet and refer servicing to
a qualified service personnel under the following conditions:
a) when the power supply cord or plug is damaged or frayed;
b) if liquid has spilled into the product; c) if the product has
been exposed to rain or water; d) if the product does not
operate normally when you follow the operating instructions
(adjust only those controls that are discussed in the operating instructions, as improper adjustment of other controls
may result in damage, often requiring extensive work by a
qualified technician to restore the product to normal performance); e) if the product has been dropped or the cabinet
has been damaged; f) if the product exhibits a distinct change
in performance.
13. Avoid using a telephone (other than a cordless type) during
an electrical storm. There may be a remote risk of electric
shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of
the leak.
Save these instructions.
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Check the Package Contents
Check the package contents to make sure you have the
following items:
• InT ouch 5000 Internet Call Waiting device
• T elephone line cord
• AC power adapter
Installation
Follow these easy steps to install your InTouch 5000. Please be
sure to connect the unit exactly as described, otherwise the unit
may not operate properly and could interfere with access to the
internet.
1. Connect the phone cord that extends from the telephone jack
on your wall to the LINE jack on the back of the unit.
2. Use the supplied phone cord to connect your telephone set to
the PHONE jack on the back of the unit. (Do not plug your
telephone into the phone jack on the modem.)
3. Connect the line going to the line jack on your computer modem to the MODEM jack on the back of the unit.
4. Plug the AC adapter into the unit and a power outlet. (Adapter
rating is 120VAC IN / 9VAC 300MA OUT). The unit does not
use batteries. All information is stored in non-volatile “flash”
memory.
During a power outage, the InTouch 5000 will shut off without
being damaged. It will remember calls in the log and other settings,
so you won’t have to re-program the unit when the power comes
back. When the power is restored, the unit will be ready to screen
calls.
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