Clarity C320 User Manual
Clarity C320
Corded Telephone with Answering Machine
Featuring Clarity
®
PowerTM Technology
User Guide
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Table of Contents
SAFETY INSTRUCTIONS ................................... 3
UNPACKING THE C320 ..................................... 6
INSTALLATION ..................................................... 7
FEATURES ............................................................. 11
• Clarity
• Boost Control ....................................................... 12
• Clarity Effect ......................................................... 12
• Boost Reset Switch .............................................. 12
• Ringer Controls .................................................... 13
• Visual Ringer ........................................................ 13
• Tone / Pulse Selection ......................................... 13
• Last Number Redial ............................................. 14
• Flash .................................................................... 14
• Hold ...................................................................... 14
• Headset Port ........................................................ 15
• Backlite Keypad .................................................... 15
• Nite Lite ................................................................ 15
• Neck Loop/Auxillary Port...................................... 16
Power ControlTM........................................ 12
OPERATION ........................................................... 16
• To Place or Receive a Call ................................... 16
• Programming Frequently-Dialed Numbers .......... 17
• Answering System ............................................... 18
CARE ....................................................................... 20
• Trouble-shooting Guide ........................................ 21
• FCC Requirements .............................................. 24
• Warranty and Service........................................... 26
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment,
basic safety precautions should always be
followed to reduce the risk of fire, electric
shock and persons including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions
marked on the telephone.
3. Do not use this telephone near a
bathtub, wash basin, kitchen sink or
laundry tub, in a wet basement, near a
swimming pool or anywhere else there
is water.
4. Avoid using a telephone (other than a
cordless type) during a storm. There
may be a remote risk of electrical
shock from lightning.
5. Do not use the telephone to report a
gas leak in the vicinity of the leak.
6. Unplug this telephone from the wall
outlets before cleaning. Do not use
liquid cleaners or aerosol cleaners on
the telephone. Use a damp cloth
for cleaning.
7. Place this telephone on a stable
surface. Serious damage and/or injury
may result if the telephone falls.
8. Do not cover the slots and openings on
this telephone. This telephone should
never be placed near or over a radiator
or heat register. This telephone should
not be placed in a built-in installation
unless proper ventilation is provided.
9. Operate this telephone using the electrical voltage as stated on the base
unit or the owner’s manual. If you
are not sure of the voltage in your
home, consult your dealer or local
power company.
10. Do not place anything on the power
cord. Install the telephone where no
one will step or trip on the cord.
11. Do not overload wall outlets or
extension cords as this can increase
the risk of fire or electrical shock.
12. Never push any objects through the
slots in the telephone. They can touch
dangerous voltage points or short out
parts that could result in a risk of fire or
electrical shock. Never spill liquid of
any kind on the telephone.
13. To reduce the risk of electrical shock,
do not take this phone apart. Opening
or removing covers may expose you
to dangerous voltages or other risks.
Incorrect reassembly can cause
electric shock when the appliance
is subsequently used.
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SAVE THESE INSTRUCTIONS
3
IMPORTANT SAFETY INSTRUCTIONS
14. Unplug this product from the wall
outlets and refer servicing to the
manufacturer under the following
conditions:
A. When the power supply cord or
plug is frayed or damaged.
B. If liquid has been spilled into
the product.
C. If the telephone has been exposed
to rain or water.
D. If the telephone does not operate
normally by following the operating
instructions. Adjust only those
controls that are covered by the
operating instructions. Improper
adjustment may require extensive
work by a qualified technician
to restore the telephone to
normal operation.
E. If the telephone has been dropped
or the case has been damaged.
F. If the telephone exhibits a distinct
change in performance.
15. Never install telephone wiring during
a lightning storm.
16. Never install telephone jacks in wet
locations unless the jack is specifically
designed for wet locations.
17. Never touch uninsulated telephone
wires or terminals unless the telephone line has been disconnected at
the network interface.
18. Use caution when installing or
modifying telephone lines.
19. Use only the power cord and batteries
indicated in this manual. Do not dispose of batteries in a fire. They may
explode. Check with local codes for
possible special disposal instructions.
Important Safety Instructions
The following items are included as part
of the CS-03 Requirements. The standard
connecting arrangement for the equipment
is CA11A. This product meets the
applicable Industry Canada technical
specifications.
NOTICE: The Canadian Department of
Communications label identifies certified
equipment. This certification means that
the equipment meets certain telecommunications network protective operational and
safety requirements. The Department
does not guarantee that the equipment
will operate to the user’s satisfaction.
SAVE THESE INSTRUCTIONS
4
C320
SAFETY INSTRUCTIONS
Before installing this equipment, users
should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable
method of connection. In some cases, the
company’s inside wiring associated with a
single line individual service may be extended by means of a certified connector
assembly (telephone extension cord). The
customer should be aware that compliance
with the above conditions may not prevent
degrad-ation of service in some situations.
Repairs to certified equipment should be
made by an authorized Canadian maintenance facility designated by the supplier.
Any repairs or alterations made by the
user to this equipment, or equipment malfunctions, may give thetelecommunications
company cause to request the user
disconnect the equipment. Users should
ensure for their own protection that the
electrical ground connections of the
power utility, telephone lines and internal
metallic water pipe system, if present, are
connected together. This precaution may
be particularly important in rural areas.
Caution: Users should not attempt to
make such connections themselves, but
should contact the appropriate electric
inspection authority, or electrician, as
appropriate. The Ringer Equivalent
Number is an indication of the maximum
number of terminbals allowed to be
connected to a telephone interface. The
termination on an interface may consist of
any combination of devices subject only to
the requirement that the sum of the Ringer
Equivalent Number of all the devices not
exceed five.
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SAVE THESE INSTRUCTIONS
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UNPACKING THE C320
Inside you will find the following items:
A. Handset
B. Handset Line Cord (Coiled)
C. Base Unit
D. Phone Line Cord (long, flat)
E. Mounting Bracket
F. AC Adapter
G. User’s Guide
Carefully remove all of the contents
from the package. If there is any visible
damage, or any of the contents are
missing, do not attempt to operate this
equipment. Please call 1-800-552-3368 to
exchange this unit for a factory-fresh
replacement. In addition to the items listed
above, you will need one of the following to
complete installation of this unit:
• Modular Wall Jack, or
• RJ-11C Modular Jack Adapter (if you
have an older 4-prong jack)
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C320
INSTALLATION
Warning: To prevent electrical shock,
always remove the telephone line cord
from the wall jack before removing the
cord from the telephone. Never leave the
line cord connected to the wall jack if it is
not also connected to the telephone.
AC adapter should be unplugged when
not in use.
• Locate the hinge slots located on
the right and left side of the back of
the telephone.
• Turn wall mount bracket so the wide end
(end with rubber feet) of the bracket is
towards the top.
• Install bracket by inserting the tabs on
the bracket into the hinge slots.
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➤
Select a Location:
• This unit requires a modular phone jack
and a standard 120 volt outlet.
• The unit should be located in an area
where it is easy to see the lighted ringer.
• The unit can be used as a desk top
phone or a wall mount phone.
➤
Connecting Your C320
The C320 can be used as a desk or
wall telephone.
To install as a Desk Unit:
• Insert AC Adapter into the jack located
on the top side of the telephone.
• Press down on the top of the bracket to
lock into place.
• Plug AC Power Adapter directly into
standard 120 volt outlet.
• Plug one end of the telephone line
cord (flat) into the back of the telephone.
• Plug the other end of the telephone line
cord into the wall jack.
• Plug one end of the handset cord (coiled)
into the bottom of the handset.
• Plug other end of handset cord into the
jack located on the lower left side of the
telephone and hang up receiver.
• The unit should sit on an angle when
used as a desk phone.
7
Note: If you are
plugging the
phone into an
older 4-prong
jack, use an
RJ11C adapter
INSTALLATION
➤
Installation View
AC adapter
120 volt
outlet
RJ-11C
Coiled cord
plugs-in on this
side of phone
Flat cord here
➤
➤
AC adapter
plugs-in here
8
C320
INSTALLATION
To Install As a Wall Unit:
Important: A modular wall jack with raised
mounting pins is required for installation as
a Wall Unit.
• Insert AC Adapter into the jack located on
the top side of the telephone.
• Locate the hinge slots located on the right
and left side of the back of the telephone.
• Insert AC Power cord into the
straight groove located on the back
of the telephone.
• Turn bracket so that the wide end (end
with rubber feet) of the bracket is towards
the bottom.
• Install bracket by inserting the tabs on the
bracket into the hinged slots.
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Back of phone
• Feed power cord through opening at the
bottom of the bracket. The cord will run
underneath the bracket.
• Press down on the bottom of the bracket
to lock into place.
• Plug AC adapter directly into standard
120 volt outlet.
• Plug one end of the telephone line cord
into the back of the C320 telephone.
• Plug the other end of the telephone line
cord into the wall jack.
Mounting Bracket
9
INSTALLATION
• When wall mounting the telephone feed
the line cord into the angled groove on
the back of the telephone and plug into
wall jack.
• Hold the C320 so that the holes on the
mounting bracket line up with the raised
mounting pins on the modular wall jack.
Once the holes are lined up, push
the phone in towards the wall jack and
then slide the phone downward until it
is securely seated on the wall jack.
• Plug one end of the handset cord
(coiled) into the bottom of the handset.
• Plug the other end of the handset cord
into the jack located on the lower left
edge of the C320 telephone and hang
up receiver.
• When the phone is wall mounted the
handset knob will need to be reversed to
hold the handset in place. To reverse, pull
up on the knob and turn a quarter turn
clockwise. The knob will hold the handset
in place when you hang up.
• To convert phone from one mounting
position to the other simply depress the
tabs located above the feet on the mounting plate and lift bracket off base of the
phone. Follow the instructions above for
positioning the bracket.
Avoid placing the unit where it will be
exposed to excessive heat or humidity.
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C320
1. Clarity Power Control
2. Boost
3. Headset Button/
Indicator
4. Hold Button/Indicator
5. Flash
6. Last Number Redial
7. Memory Storage Button
8. Ringer On/Off Indicator
9. Answering System On/Off
10. Answering System Record
11. Answering System Delete
TM
C320 FEATURES
12. Answering System Stop
13. Answering System
Play/Pause
14. New Call Display
15. Answering System
Microphone
16. Ringer Style
17. Ringer Volume Down
18. Ringer Volume Up
19. Ringer Off/On
20. Tone/Pulse
21. Answering System
Ring Selection
22. Headset Jack (2.5mm)
23. Key Pad and Memory
Storage Locations
24. Neckloop Jack (3.5mm)
25. AC Adapter Plug In
26. Nite Light Off/Lo/Hi
27. Boost Reset
28. Answering System Previous
29. Answering System Skip
30. Emergency Storage Locations
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Answering machine
2
microphone located on
the bottom of the base
of the telephone
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C320 FEATURES
Your Clarity telephone is packed with
features that will help you improve your
communications over the telephone.
➤
Clarity® PowerTM Control
The Clarity Power Control allows you to
control the clarity of your phone conversations. It will let you hear clearly phone
calls that are normally difficult to understand. The amplification will be increased
up to 30 decibels and the frequency
band from 2000 to 3000Hz will be specially enhanced to improve the clarity
of your call.
➤
Boost Control
The C320 has a BOOST button that
controls the loudness of the receiver. Once
the BOOST button is pressed, the BOOST
indicator will light and the volume will jump
to the volume level indicated by the
volume control.
➤
To Increase Clarity Power
➤
To Decrease Clarity Power
Slide the Clarity Power button toward the
left. The extreme left is the level of a
normal telephone conversation.
➤
Boost Reset Switch
The C320 has a reset switch located on
the bottom of the unit. This switch will
disable the reset feature of the boost
button upon hang up as follows:
ON–When the Boost Reset switch is in
“on” position volume will remain at the
current volume control setting. This eliminates the need to press the BOOST button
with each phone call.
OFF– When the Boost Reset switch is in
“off” position volume will reset to nominal
(normal) upon hangup. The BOOST button
will need to be depressed with each phone
call to restore settings.
WARNING: When BOOST button is lit
volume may be at a high level. To protect
hearing, lower volume control to minimum.
Slide the button marked Clarity Power
toward the right.
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C320
C320 FEATURES
➤
Ringer Controls
The volume of ring can be adjusted by
pressing the ringer volume up switch or
down switch until the desired ring volume
is achieved.
The style of ring can also be adjusted by
pressing the Ringer Style button. Six ringer
styles are available allowing you to customize your ring to your hearing needs.
You can check the volume and style of
ring selected without waiting for an incoming call. The phone will ring indicating the
style and volume selected by pressing the
ringer style button.
When the Ringer ON/OFF is set to OFF,
the red Ringer Off Indicator on the front
of the phone will illuminate. The Visual
Ringer will flash to alert you of an incoming call.
Neck
Loop
Headset
Ringer Style
Ringer
Volume
Down
Volume Up
Ringer
Off/On
Ringer
➤ Visual Ringer
A lighted visual ringer works in conjunction
with the low frequency ringer. It sends out
a flashing alert every time a phone call is
received. (The ringer will light up regardless of the setting on the ringer volume
control.)
➤
Tone/Pulse Selection
The C320 phone can be used as either a
TONE (touch dial) or PULSE (rotary dial)
phone. Tone dialing is required for using
special phone services such as long
distance calling. Please check with your
local phone company on certain types
of service.
Note for Users with Pulse/Rotary service only: Many automated answering
systems used by banks, stores and government agencies ask you to “Push 1 for
service”, “Push 2 for the operator”, etc. You
must switch the tone/pulse switch on the
top edge of the phone to tone before
responding to these prompts. In summary,
dial the phone number you want to call in
pulse mode, switch to tone mode to interact with the automated answering system,
switch back to pulse mode when your call
is done. When switching from Pulse to
Tone during a call, there will be a 3 second
delay from the time you first push a key in
Tone mode until the key press is transmitted. You cannot switch from tone to pulse
during a call.
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C320 FEATURES
Important: You must have tone signaling
service to use the tone feature on the
C320. If in doubt, contact your local telephone company.
➤
To Set the
TONE/PULSE Switch:
1. Move the switch towards the
correct setting.
2. Depress the hookswitch once.
3. The phone will now dial in the mode
you have selected.
➤
Last Number Redial
Last Number Redial allows you to automatically redial the last telephone number
you called. This feature is convenient for
redialing numbers which are busy. The
phone number stored for redial will be
reset with every new call you make.
The last number dialed will be stored in
the C320 for you until you dial another
number or disconnect the telephone from
the wall jack.
➤
Flash
Flash is a special feature that is required
to use some calling services provided
by your local phone company, such as
call waiting. Consult your guide to these
services which is available from your local
phone company. Flash serves the same
purpose as pressing and releasing the
hook switch very quickly.
➤
To Use the Flash Feature:
Simply press the FLASH button at the
appropriate time as outlined in the guide
provided by your local phone company.
➤
Hold
➤
To Operate
Last Number Redial:
1. Depress the hookswitch to get a new
dial tone.
2. Press the REDIAL button once.
3. Stay on the line, and your call will
be dialed.
14
This advanced feature on your C320
allows you to put a call on hold, hang up
and switch to another extension or have a
private conversation that you don’t want
the person on the other end of the phone
to hear.
C320
C320 FEATURES
You will not be able to hear the person on
the other end and they will not be able to
hear you while the Hold Indicator Light
is on. The hold light will be on any time the
hold button has been pressed. A call will
stay on hold until you pick up a receiver, or
press and release the hook switch. Pressing the hold button a second time will not
take the call off hold.
➤
To Use the Hold Feature:
1. While a telephone call is in progress,
press the HOLD button once to place the
call on hold. The red hold light will turn on.
2. Hang up the receiver.
3. To take the call off hold:
➤
Headset Port
The C320 is equipped with a 2.5 mm
jack for use with a compatible headset,
allowing for use in a hands free mode. To
attach headset, plug the headset into the
headset port located on the right side of
the telephone. Depressing the headset
button on the front allows calls to be
made without lifting the handset to seize
the line. When the headset is plugged
in, the hand-set is disabled.
➤
Backlite Keypad
The keypad features large translucent
backlite buttons that will make calling
easier.
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A. Simply lift the C320 receiver out of
the cradle.
-OR-
B. Pick up another telephone extension in
your home.
-OR-
C. If you did not return the handset to the
cradle after pushing the hold button, press
and release the hook switch once only.
4. The hold light will turn off.
➤
Nite Lite
The Nite Lite feature illuminates the
key pad. The Nite Lite makes the keypad
visable when the phone is hung up,
allowing it to be easily located at night.
The Nite Lite can be adjusted to OFF,
LO and HIGH.
15
C320 FEATURES
➤
Neck Loop/Auxillary Port
The C320 has a 3.5mm phono jack to use
with a neck loop. The volume to the neck
loop is controlled with the Clarity Power
Control. When the neck loop is plugged in,
the receiver in the handset is disabled.
➤
Operations
Once you have installed your Walker
C320 according to the instructions noted
previously, it will be ready to use.
➤
To Place or Receive a Call:
1. Adjust the Clarity® Power ControlTM to
its lowest setting (zero).
2. Pick up the handset and listen for the
caller’s voice or a dial tone.
3. When placing a call, dial as you
would any phone and wait for someone
to answer.
4. Press the BOOST button.
5. Adjust the Clarity Power Control
upwards to a level where the other
party’s voice is heard loud and clear,
and begin conversation.
6. When you complete the call, return
the handset.
7. After hanging up, the sound level will
reset according to the position of the reset
switch on the back of the telephone.
(See Boost Reset Switch instructions
on page 12.)
8. Pressing the BOOST Button during
subsequent conversations will return the
volume to your set sound level.
Note: If you made an error while dialing,
just depress the hookswitch, listen for a
dial tone, and dial again.
16
C320
PROGRAMMING NUMBERS INTO MEMORY
➤
Memory Storage Locations
The C320 allows you to program ten (10)
indirect or two touch memory locations on
the telephone (keys 0-9) that can be
programmed to dial frequently called
numbers of up to 16 digits. You can also
program numbers into the three (3) extra
large memory storage locations for one
touch dialing.
Preprinted inserts have been provided for
you to place in the extra large programmable buttons. To remove the button
covers, locate the ridge on the right and
left side of the button. Grasp the ridge with
your finger tips and pull up on the button,
removing it from the telephone. Insert the
selected symbol into button cover and
place back into the telephone.
➤
Dialing From Memory
1. Pick up the handset.
2. Press the MEMORY button.
3. Press the number on the keypad where
the number to be dialed has been stored.
4. The call will dial automatically.
5. To dial the emergency storage locations
simply press the desired button. The call
will dial automatically.
➤
Editing Memory Numbers
Replace a number stored into memory by
programming a new number in its place.
➤
Deleting Numbers
Stored in Memory
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➤ Storing Numbers
Into Memory
1. Press the MEMORY button.
2. Enter the phone number you wish to
store to memory.
3. Press the MEMORY button again.
4. Press either the emergency storage
location or the number on the keypad that
you wish to save the number to.
5. The HOLD light will flash twice to
indicate memory storage is complete.
1. Press and release the MEMORY button.
2. Press the MEMORY button again.
3. Pres the number on the keypad you
wish to delete the number from.
4. The HOLD light will flash twice to
indicate the process is complete.
17
ANSWERING SYSTEM OPERATION
Answering System
IMPORTANT: You must record an outgoing message in order for the answering system to function. The display will
flash OR indicating outgoing message
needs to be recorded.
The C320 answering system will be ON
when you first supply power to it, and the
ON/OFF button will be lit.
Repeated presses of the ON/OFF button
will turn the answering system on or off. If
the answering system is off, the ON/OFF
button will not be lit and no messages will
be recorded.
Each incoming message is limited to a
maximum length of sixty (60) seconds. A
warning tone will sound ten (10) seconds
before the system stops recording.
The total recording time for all messages
is fourteen (14) minutes.
2. After the beep, begin recording.
Speak clearly into the MIC in the base
(not handset) to record your outgoing
announcement. The record time of the
outgoing message will be displayed
while recording.
3. When finished, press STOP.
4. The outgoing message will automatically play. While the outgoing message is
playing, the display will flash OP. You can
press the STOP button again to skip or
wait until message has played.
To Change Your Greeting
To clear your greeting, record but do not
speak during the recording. The display
will indicate elapsed record time. Press
STOP button to finish. The display will
flash OR while recording.
Checking Outgoing Message
Outgoing Message
A personal outgoing message must first
be recorded in order for the answering
system to operate. The maximum length
of the outgoing message is one (1) minute.
Recording Outgoing Message
1. Press and hold the RECORD button
for (two) 2 seconds.
18
You can listen to the outgoing message at
any time by pressing the RECORD button
once. OP will flash during playback.
Number of Rings
You can select the number of times the
C320 will ring before the answering system answers a call. You may select from
2, 4 or 6 rings. To set, slide the switch
located on the top end of the phone to
the desired setting.
C320
ANSWERING SYSTEM OPERATION
Monitoring Incoming Calls
You are able to hear messages as your
callers leave them through the speaker in
the base. Lifting the handset while a caller
is leaving a message will stop recording
and allow you to talk.
Listening to Messages
When a new message is received, the
light on the PLAY button will flash Red and
the total number of incoming messages
will be displayed.
Use the PLAY and STOP buttons to start
and stop message playback. Pressing
PLAY will play new messages first. Use
the PREV button for the olds. If there is
no new message in the machine, it plays
older messages starting from the first
record. The display will show the number
of the message record.
Playback can ONLY start while the handset is in the cradle. The light on the PLAY
button will shine Green while messages
are playing.
To listen to messages with Clarity Power,
lift the handset during message playback.
The volume and clarity of the message
can then be controlled by the Clarity
Power slide control.
During Playback
To Pause a Message
Press the PLAY/PAUSE button to pause
a message while playing. The PLAY
button will flash Green while message
playback is paused. Pressing PLAY will
resume message playback. During pause,
the number of the message record will
be displayed.
To Repeat a Message
Press the PREV button to return to the
beginning of the current message. Press
the PREV button twice to return to the
previous message. The number of the
message record will be displayed.
To Skip a Message
Press the SKIP button to advance ahead
to the next message. The number of the
message record will be displayed.
Receiving New Calls
During Message Playback
The answering system will stop message
playback if a phone call is received during
message playback.
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ANSWERING SYSTEM OPERATION
Handset Mode
If a new phone call if received during
message playback in the handset mode
(handset off hook), message playback will
continue. The visual ringer will flash to
indicate the incoming call but the phone
will not ring. To answer the phone call,
press the answering systems on/off switch
or depress the hook switch once. To have
the answering system answer the phone
call place the handset in the cradle.
Speaker Phone Mode
If a new phone call is received during the
message playback while in the speakerphone mode (handset on hook), message
playback will stop and you will be able to
CARE
monitor the outgoing message announcement and the new incoming message. To
speak to the caller, lift the handset.
Deleting Messages
To delete a specific message press the
DELETE button while the message is
playing. The total number of messages
will be updated after playback.
To delete all messages press and hold
the DELETE button for (three) 3 seconds.
Messages can only be deleted while the
phone and answering system are not
being used. The display will indicate
“00” messages are stored.
The C320 has been designed to give you
years of dependable service with a minimum of care.
To ensure the utmost in
performance, follow
these guidelines in caring
for the unit:
20
• Avoid dropping or knocking the unit.
• Dust the unit regularly. Wipe the unit with
a soft, damp cloth. Do not use detergents
and avoid excess moisture.
• The C320 is an electrical device. Avoid
electric shock by keeping the phone
away from water. (i.e.: bathroom, kitchen
sink, etc.)
C320
TROUBLE-SHOOTING GUIDE
➤ Phone Will Not Operate
Disconnect any other equipment that may
be attached to the phone. Check your
phone cords and connections. Try a different line cord and/or handset cord to
determine if the problem is with one of the
cords. If problem lies in the cord simply
replace the cord.
• Loss Of Numbers
Programmed Into Memory
Your C320 phone will maintain its memory
for up to 12 hours during a power loss. If
you unplug the phone from the telephone
line for long periods or lose your phone
service for an extended period of time you
will need to reprogram the phone.
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➤ Dialing Problems
• Can’t Dial Out
Make sure that TONE/PULSE switch
is set correctly. Phone should be set to
TONE if you have touch tone service
from your phone company. Phone should
be set to PULSE if operating with rotary
dial service.
• Phone Doesn’t Dial Out
On First Attempt
Your phone may be at the end of a long
line of phones, due to the way the phone
company installed the wiring in your
neighborhood. In this case, your phone
may not get enough power from the phone
line. Try waiting 3-5 seconds after lifting
the handset before dialing the number.
➤ Programming Personal
Access Codes
• Difficulty Programming
Account Numbers
Your TONE/PULSE selector must be
switched to the TONE mode to enter
account numbers. This is because most
interactive phone systems require TOUCH
TONE to operate. If your phone service is
rotary service, you must have the switch
set to PULSE to dial a number. Once you
are connected move the switch to TONE
and enter your responses using TOUCH
TONE mode. When your call is complete
move the switch back to PULSE so you
are ready to make your next call.
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TROUBLE-SHOOTING GUIDE
➤
Static On Line
➤
Feedback Problems.
• Interference From
Household Appliances
Your C320 phone may be located near a
touch lamp, microwave or refrigerator
which may cause interference. Relocating
your phone to another area may eliminate
the problem.
A cordless phone on your phone line may
also cause static. Try disconnecting your
cordless phone for several days. This may
eliminate the problem.
Disconnect any extra devices which may
be attached to the phone. Extra devices
may include cord detangler’s, caller ID
units, and answering machines.
• Interference From
Malfunctioning, Frayed
Or Poorly Connected
Telephone Cords
Check your phone cords and connections.
Try interchanging cords with another
phone to see if the problem is eliminated.
Replace any defective equipment.
• Feedback Occurs When
Handset Is Set Down
Avoid setting receiver on a hard surface or
attach a foam receiver pad to earpiece of
phone. You can also lay the receiver on
its side. This will eliminate feedback also.
➤
Transmission Problems
• The Person On The Other
End Cannot Hear You
Too many phones or phone devices on
the line may effect your phone’s transmission. As a guideline, more than five (5)
phones or phone devices may overload
the phone line. Disconnect one (1) or two
(2) of the devices to see if that eliminates
the problem. If not, contact your local
phone company for load guidelines.
You may not be speaking directly into the
transmitter. Always speak directly into the
mouthpiece in your normal tone of voice.
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C320
TROUBLE-SHOOTING GUIDE
➤
Compatibility
• The Clarity 320 Is
Compatible With Digital
PBX Systems
If a standard, single line phone works,
your C320 phone should also work.
• The C320 Phone is Not
Compatible With Key Systems
Or AT&T PBX Systems
These units have a large electronic box
controlling many phones as one unit.
These types of units may be found in
office buildings and some retirement
homes, nursing homes and condos.
➤
Ringer Volume Problem
• Unable To Hear Phone Ringer
Make sure the ringer volume is not set
to ON. Increases the volume of the ring
if necessary.
Too many phone or phone devices on a
line may cause your phone to not ring.
Disconnect one (1) or (2) two of the
devices to see if the problem is eliminated.
If not, contact your local phone company
for load guidelines.
Consider purchasing a variable pitch
auxiliary ringer such as the Clarity
WR100. These devices are exceptionally
loud and can be plugged into any phone
outlet in your home.
➤
Interference Problems
• User Hears Radio Or CB
Transmissions Over The Phone
Contact your local phone company to have
your telephone line checked. A Radio
Frequency Interference (RFI) filter may be
put on the line to minimize this problem.
If you have any telephone service problems, first make sure you have followed all
of the installation procedures outlined in
this user’s guide. Then try to determine if
the source of the problem is the C320
itself or your phone service. To do this,
disconnect the C320 and plug in your
standard telephone. If the trouble persists
with the standard telephone, inform your
telephone company. If the trouble is related to only the C320, review the installation procedures and the troubleshooting
guide before referring to the Limited
Warranty stated later in this user guide.
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FEDERAL COMMUNICATIONS
COMMISSIONS REQUIREMENTS
FCC Part 68 Information
This equipment complies with Part 68 of
FCC Rules and the requirements adopted
by the ACTA. The FCC Part 68 Label is
located on the BASE UNIT of the telephone. This label contains, among other
information, a product identifier in the
format US:AAAEQ##TXXXX. If requested,
this information must be provided to your
telephone company.
Connection to the network should be made
using standard modular telephone jacks,
USOC type RJ11C. The plug and/or jacks
used must comply with FCC Part 68 Rules
and requirements adopted by the ACTA. A
compliant telephone cord and modular plug
is provided with this pro-duct. It is designed
to be connected to a compatible modular
jack that is also compliant. See installation
instructions for details.
The REN is useful in determining the
quantity of devices that you may connect
to your telephone line and still allow these
devices to ring when your telephone number is called. Excessive RENS on a telephone line may result in the devices not
ringing in response to an incoming call.
In most areas, but not all, the sum of the
RENs for all devices that you may connect
to your line should not exceed five (5.0).
To be certain of the number of devices that
you may connect to your line, you should
contact your local telephone company.
The REN for this product is part of the
product identifier that has the format
US: AAAEQ##TXXXX. The digits
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represented by ## are the REN without a
decimal point.
If this telephone equipment, the Clarity 320
telephone, causes harm to the telephone
network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But, if
advance notice isn’t practical, the telephone
company will notify the customer as soon as
possible. Also, you will be advised of your
right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make
changes in its facilities, equipment, operations or procedures that could affect the
proper functioning of your equipment if
they do, you will be notified in advance in
order for you to make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with this unit, for
repair or warranty information, please contact customer service at the phone number
listed in the Warranty section. If the equipment is causing harm to the network, the
telephone company may request that you
disconnect the equipment until the problem
is resolved.
DO NOT DISASSEMBLE THIS
EQUIPMENT. It does not contain any user
serviceable components.
Connection to party lines is subject to
tariffs. Contact the state public utility commission, public service commission or
corporation commission for information.
C320
FEDERAL COMMUNICATIONS
COMMISSIONS REQUIREMENTS
If your home has specially wired alarm
equipment connected to the telephone
line, please ensure that the installation of
this equipment does not disable alarm
equipment by consulting your telephone
company or a qualified installer.
This equipment is hearing aid
compatible.
We recommend the installation of an AC
surge arrester in the AC outlet to which this
equipment is connected. The telephone
companies report that electrical surges,
typically lighting transients, are very destructive to customer terminal equipment
connected to AC power sources.
Part 15 of FCC Rules
Interference Information
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Your Clarity 320 has been tested and
found to comply with the limits of a Class B
digital device, pursuant to Part 15 of FCC
rules. These limits are designed to provide
reasonable protection against harmful
interference in residential installation.
there is no guarantee that interference
will not occur in a particular installation; if
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the
equipment off and on, you are encouraged
to try to correct the interference by one of
the following measures:
1. Where it can be done safely,
reorient the receiving television or
radio antenna.
2. To the extent possible, relocate the
television, radio or other receiver with
respect to the telephone equipment.
(This increases the separation
between the telephone equipment and
the receiver.)
3. Connect the telephone equipment into
an outlet on a circuit difference from
that to which the television, radio, or
other receiver is connected.
4. Consult the dealer or an experienced
radio/TV technician for help.
CAUTION: Changes or modifications not
expressly approved by the manufacturer
responsible for compliance could void the
user’s authority to operate the equipment.
THE PARTY RESPONSIBLE FOR
PRODUCT COMPLIANCE
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This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
Clarity, A Division of Plantronics, Inc.
4289 Bonny Oaks Drive, Suite 106
Chattanooga, TN 37406
Telephone: 1-800-552-3368
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WARRANTY AND SERVICE
The following warranty and service
information applies only to products purchased and used in the U.S. and Canada.
For warranty information in other countries, please contact your local retailer
or distributor.
Limited Warranty
Clarity, a division of Plantronics, Inc.
(“Clarity”) warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this
product shall be free from defects in
materials and workmanship for a period
of one (1) year from the date of original
purchase (“Warranty Period”). The obligation of Clarity under this warranty shall
be limited to repair or replacement, at
Clarity’s option, without charge, of any
part or unit that proves to be defective
in material or workmanship during the
Warranty Period.
Exclusions from Warranty
This warranty applies only to defects in
factory materials and factory workmanship.
Any condition caused by accident, abuse,
misuse or improper operation, violation of
instructions furnished by Clarity, destruction or alteration, improper electrical
voltages or currents, or repair or
maintenance attempted by anyone other
than Clarity or an authorized service
center, is not a defect covered by this
warranty. Telephone companies manufacture different types of equipment and
Clarity does not warrant that its equipment
is compatible with the equipment of a
particular phone company.
Implied Warranties
Under state law, you may be entitled to
the benefit of certain implied warranties.
These implied warranties will continue in
force only during the warranty period.
Some states do allow limitations on how
long an implied warranty lasts, so the
above limitation may not apply to you.
Incidental or
Consequential Damages
Neither Clarity nor your retail dealer or
selling distributors has any responsibility
for any incidental or consequential damages including without limitation, commercial loss or profit, or for any incidental
expenses, loss of time, or inconvenience.
Some states do not allow exclusion or
limitation of incidental or consequential
damage, so the above limitation or exclusion may not apply to you.
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C320
WARRANTY AND SERVICE
Other Legal Rights
This warranty gives you specific legal
rights and you may also have other rights
which vary from state to state.
How to Obtain
Warranty Service
To obtain warranty service, please prepay
shipment and return the unit to the appropriate facility listed below.
Please use the original container, or pack
the unit(s) in a sturdy carton with sufficient
packing material to prevent damage.
Include the following information:
1. A proof-of-purchase indicating model
number and date of purchase
2. Bill-to address
3. Ship-to address
4. Number and description of units
shipped
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In the United States:
Clarity Service Center
4289 Bonny Oaks Drive, Suite 106
Chattanooga, Tennessee 37406
Tel. (423) 622-7793 or
(800) 426-3738
Fax: (423) 622-7646 or
(800) 325-8871
In Canada:
Plantronics Service Center
1455 Pitfield Boulevard
Saint-Laurent
Quebec H4S 1G3
Tel: (800) 540-8363
(514) 956-8363
Fax: (514) 956-1825
5. Name and telephone number of person
to call, should contact be necessary
6. Reason for return and description of
the problem
Damage occurring during shipment is
deemed the responsibility of the carrier,
and claims should be made directly with
the carrier.
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