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TM
USER’S MANUAL
RUNABOUT
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Thanks for purchasing a CIVI™ Runabout electric bike. CIVIBIKES™ are one of
the best electric bike company based in Ontario, CA. We produce highquality and unique style electric bike with high-profile components.
After receiving your new bike, firstly please check exterior of package. If you
found severe damage on the surface or at the corner, please contact
CIVIBIKES™ by email to info@civibikes
whether you need a return and refund. Get more information about warrenty
and refund policy on Page 15 .
Open the carton box and take out your Runabout carefully. The package has
following items:
Runabout
Accessory Box (Charger, Power Cord, Pedals, Reflectors, Stickers
included)
Front Basket
Remove all zip ties and packing material. Attention: be careful when it
comes to the edge of frame, tire and rim..
.com or call (909)215-0665 to check
Follow steps to assemble your Runabout!
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Install Front Wheel
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Install Front Fender
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Assemble Stem
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Assemble handlebar
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Install Seat
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L
R
Install Pedals
Use the pedal marked with an “L” on the left side and the right pedal marked with an “R”
on the right side (side with drivetrain gears). The right-side pedal has a right-hand
thread (removes counterclockwise, installs clockwise); the left side pedal has a left-
hand thread (removes clockwise, installs counterclockwise). Be careful to not cross
thread the pedals.
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Install Front Basket
*All necessary bolts are pre-installed on frame
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PUSH
Charge Battery before Your First Ride
*On charger adapter, red light stands for charging, while green light stands for charging
finished.
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USB port
PUSH
Switch
Unlock
How to take off battery
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Some Battery Tips
Lithium battery capacity drops down by times they’ve been used for. CIVIBIKES™
genuine battery provides 600~800 charging cycles.
Stay away from extreme environment. Most suitable temperature for battery is 14
℉~113℉. Do not approach heat, fire, inflammable and prevent battery from falling
and getting wet. Do not insert metal into battery.
Battery indicator bar on LCD display sometimes is biased. If you want to get more
accurate indication, try to run totally out of battery then charge it charged to full.
BMS will reset the indicator randomly.
Frequent accelerating and brake drain your battery much more quickly than you
expected. When you don’t have enough battery, twist throttle gently to be safe back.
8 hours not using the battery still consumes around 5% battery capacity to standby
and support BMS.
If you are not going to use the battery for long time, take out the battery out of your
CIVI™ BIKE, and store it with 50% battery left. Do not use battery when it has less
than 10% capacity left.
Our bike is water proof but only splash proof. Please do not put the bike in water
deeper than 7.0 inch, otherwise controller box has risk of mould.
If you keep charging your battery more than 12 hrs but not full yet, stop charging and
contact with CIVIBIKES™ as soon as possible.
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Lock and Unlock Battery
Twist clockwise to lock battery position and power on; Push and twist anti-clockwise
to unlock so that it can be removed. Pull up to remove.
*Put one of your keys in a safe place at home so you got a backup when the key lost.
We don’t have better solution other than damage the original lock and replace a new.
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current speed
o
battery
motor power
PAS
32.5
km/h
DOWN
UPMENU/CONFIRM
LCD Brief Manual
To switch on the eBike system, hold the MODE button for 2s. Same way to shut off.
After switching on the eBike system, the display shows Running Speed. On the
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condition of riding, to change the indicated information, press MODE to show in turn
as below: Current Speed → Trip Distance →Trip Time → Average Speed→ Max
Speed. Each screen will display for 2 seconds then automatically returns to
the Current Speed screen. On the condition that the speed is 0 km/h, Total
Distance will be added to the circulation interface.
To access the Pushing-Assist mode, hold the DOWN button for 2 s, the eBike will go
on at a stable speed of 3.8mph, “P” is showed on the screen at the same time. The
push-assist function switches off as soon as you release the DOWN button.
To access the push-assistance mode, hold the DOWN button for 2 s, the eBike will g
on at a uniform speed of 6 Km/h, “P” is showed on the screen at the same time. The
push-assistance function switches off as soon as you release the DOWN button.
After the eBike system is switched on, to access general settings menu, hold both
the UP and DOWN button for 2 s. Press the Up or DOWN button to select the content,
press MODE to confirm the corresponding settings.
For more advanced settings, visit www.civibikes.com/pages/setup
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Troubleshooting
If there are errors about the electronic control system, the error code will appear
automatically.
Error Code
Definition
Solution
21 Current Abnormality Replace controller
Disconnect throttle wire(located in
controller box, or in front of handle
bar if the bike has water proof
22 Throttle Abnormality
quick release connector) to see
whether the ERROR code
disappears. If disappear, replace
throttle.
Re-connect motor wire(located
23 Motor Abnormality
underneath chain stay at right
side). If still doesn’t work, replace
a new motor.
24 Motor Hall Abnormality
Contact with seller, return full rear
wheel to replace a motor rotor.
Disconnect 2 brake lever
wires(located in front of handle
25 Brake Abnormality
bar to see whether the ERROR
code disappears. If yes, replace
the brake lever and reconnect
brake lever wire to controller.
Disconnect all wires (brake lever,
30
Communication
Abnormality
display, throttle, and motor) then
reconnect. Check all connectors
are in good connection.
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CIVIBIKES™ LIMITED WARRANTY
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o make a warranty claim always keep handy the vehicle model, date of purchase,
ehicle serial number as well as information from the retailer where you purchase the
ehicle from.
he warranty is limited to the terms listed below:
otor and controller: 1 year for parts. 3 months for labor
rame: 3 years, 1 year for labor
harger: 1 year for parts
attery: Warranty on the battery starts the date of purchase of the
ehicle as new. The battery is sealed and cannot be opened or fixed. The battery
hould not have a percentage of nominal charge retention of
0% or less. Misuse of the battery, negligence or attempt to open
r repair it will void the warranty.
eneral vehicle: The vehicle is backed up by a 1-year main warranty, certain
omponents listed on this chart or consumables may be subject
o a different period of coverage or not included in this warranty.
onsumables: Components subject to wear are not covered by the warranty: Tires, inner
ubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
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f the warranty is void for any reason the customer shall bear any repair or replacement
osts resulting from vehicle misuse, negligence or abuse.
lways follow care and preventive maintenance procedures
lways keep receipts from any services performed to the vehicle by an authorized
istributor or service center.
he warranty will be voided by any of the following circumstances:
1） Failure to follow all directions or recommendations listed in this warranty and
ser’s manual.
2） Cycling collision, accident or vehicle damage caused by careless parking or
torage.
3） Acts in violation of laws and regulations.
4） Never performed service or maintenance on components
5） DIY repairs on electronic components.
6） Abusive use the vehicle in off-road terrain, mud, snow, water, sand, gravel
nd water puddles.
7） If vehicle is used as rental unit or taxi
8） Damages caused by natural disasters such as earthquakes, lightning, fire,
looding and other hazards .
9） Rust and/or paint fading caused to heavy exposure to rain, hail, snow or sunlight.
10）Overloading beyond recommended capacity .
11）Damages caused by nails, needles, broken glass , debris , sharp rocks or other
foreign objects .
12）If vehicle is used but not limited to stunts, jumping from ramps, stairs or
levated surfaces.
13）If vehicle is used in competitions or racing
14) If vehicle has been modified for any purposes on the motor, electrical system,
uspension frame, wheels.
15) Use of other components not approved by the manufacturer
16) Damages resulted from improper transportation
ue to the nature of the product some components must be exclusive from th
anufacturer such as but not limited to the battery, motor, main gauge cluster,
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controllers, Led headlights, brake drums or disc rotors and pads etc. Other components
4055 E. GUASTI RD., STE 111, ONTARIO, CA 91761
such as tires, tubes, saddle, racks, baskets may be used
from market-ready or compatible products previous approval from the retailer or
manufacturer.
A MOTIV MOTORS, INC COMPANY
+1 (909)215-4815
Get more information of promotion, coupon and new product launch at:
www.civibikes.com
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