Citrix Systems Server 9 User Manual

Citrix NetScaler Hardware Installation

and Setup Guide

Citrix NetScaler 9.3

Copyright © 2013 Citrix Systems, Inc. All rights reserved. NO PART OF THIS DOCUMENT MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM OR BY ANY MEANS OR USED TO MAKE DERIVATIVE WORK (SUCH AS TRANSLATION, TRANSFORMATION, OR ADAPTATION) WITHOUT THE EXPRESS WRITTEN PERMISSION OF CITRIX SYSTEMS, INC.

ALTHOUGH THE MATERIAL PRESENTED IN THIS DOCUMENT IS BELIEVED TO BE ACCURATE, IT IS PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE ALL RESPONSIBILITY FOR THE USE OR APPLICATION OF THE PRODUCT(S) DESCRIBED IN THIS MANUAL.

CITRIX SYSTEMS, INC. OR ITS SUPPLIERS DO NOT ASSUME ANY LIABILITY THAT MAY OCCUR DUE TO THE USE OR APPLICATION OF THE PRODUCT(S) DESCRIBED IN THIS DOCUMENT. INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. COMPANIES, NAMES, AND DATA USED IN EXAMPLES ARE FICTITIOUS UNLESS OTHERWISE NOTED.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense.

Pursuant to the rules and regulations of the Federal Communications Commission, changes or modifications to this product not expressly approved by Citrix Systems, Inc., could void your authority to operate the product. Note the FCC rules and regulations are not included for software products, such as virtual appliances.

AppCache, AppCompress, AppDNA, App-DNA, AppFlow, AppScaler, Apptitude, Citrix, Citrix Access Gateway, Citrix Application Firewall, Citrix Cloud Center, Citrix Systems, Citrix XenApp, CloudGateway, CloudBridge, CloudPortal, CloudStack, EdgeSight, Flex Tenancy, HDX, ICA, MPX, nCore, NetScaler, NetScaler App Delivery Controller, NetScaler Access Gateway, NetScaler App Firewall, NetScaler CloudConnector, NetScaler Gateway, NetScaler SDX, Netviewer, Network Link, SecureICA, VMLogix LabManager, VMLogix StageManager, VPX, Xen, Xen Source, XenApp, XenAppliance, XenCenter, XenClient, XenDesktop, XenEnterprise, XenServer, XenSource, Xen Data Center, and Zenprise are trademarks of Citrix Systems, Inc. and/or one of its subsidiaries, and may be registered in the U.S. and other countries. Other product and company names mentioned herein may be trademarks of their respective companies.

Last Updated: November 2013

Document code: December 26 2013 23:21:11

Preface....................................................................................................7

Formatting Conventions for NetScaler Documentation ......................................7

Documentation Available on the NetScaler Appliance .......................................8

Getting Service and Support ..................................................................9

NetScaler Documentation Feedback .........................................................9

1 Introduction to the Hardware Platforms ...........................................................11

Common Hardware Components ........................................................... 12

LCD Display.............................................................................12

Ports .................................................................................... 16

RS232 Serial Port..................................................................17

Copper Ethernet Ports.............................................................17

Management Ports.................................................................17

1G SFP, 10G SFP+, and XFP Ports...............................................17

1G Pluggable Media............................................................... 18

10 GE Pluggable Media........................................................... 20

LED Port-Status Indicators........................................................ 23

Field Replaceable Units.................................................................26

Power Supply ......................................................................26

CompactFlash Card................................................................30

Solid-State Drive...................................................................33

Hard Disk Drive.................................................................... 35

Direct Attach Cable................................................................ 36

Hardware Platforms ..........................................................................38

Citrix NetScaler 9010 FIPS............................................................. 38

Citrix NetScaler 12000-10G.............................................................39

Citrix NetScaler MPX 5500............................................................. 41

Citrix NetScaler MPX 5550 and MPX 5650............................................ 42

Citrix NetScaler MPX 7500 and MPX 9500............................................ 43

Citrix NetScaler MPX 8200, MPX 8400, MPX 8600, and MPX 8800..................45

Citrix NetScaler MPX 9700, MPX 10500, MPX 12500, and MPX 15500 .............47

iii

Contents

Citrix NetScaler MPX 11500, MPX 13500, MPX 14500, MPX 16500, MPX

18500, and MPX 20500 ................................................................50

Citrix NetScaler MPX 15000............................................................51

Citrix NetScaler MPX 17000............................................................53

Citrix NetScaler MPX 17500, MPX 19500, and MPX 21500...........................54

Citrix NetScaler MPX 17550, MPX 19550, MPX 20550, and MPX 21550............ 56

Citrix NetScaler MPX 22040, MPX 22060, MPX 22080, MPX 22100, and MPX

22120....................................................................................57

Summary of Hardware Specifications .......................................................59

2 Preparing for Installation............................................................................69

Unpacking the Appliance ....................................................................70

Preparing the Site and Rack ................................................................ 71

Site Requirements...................................................................... 71

Rack Requirements.....................................................................71

Cautions and Warnings...................................................................... 72

Electrical Safety Precautions........................................................... 72

Appliance Precautions.................................................................. 73

Rack Precautions....................................................................... 74

3 Installing the Hardware..............................................................................75

Rack Mounting the Appliance ............................................................... 76

To remove the inner rails from the rail assembly.......................................77

To attach the inner rails to the appliance............................................... 77

To install the rack rails on the rack......................................................78

To install the appliance in the rack......................................................79

Installing and Removing 1G SFP Transceivers .............................................80

To install a 1G SFP transceiver.........................................................81

To remove a 1G SFP transceiver.......................................................82

Installing and Removing XFP and 10G SFP+ Transceivers ................................82

To install an XFP/10G SFP+ transceiver............................................... 83

To remove an XFP/10G SFP+ transceiver............................................. 84

Connecting the Cables ...................................................................... 85

Connecting the Ethernet Cables........................................................85

To connect an Ethernet cable to a 10/100/1000BASE-T port or 1G SFP

copper transceiver................................................................. 85

To connect the Ethernet cable to a 1G SFP fiber, 10G SFP+, or XFP

transceiver......................................................................... 86

Connecting the Console Cable......................................................... 86

To connect the console cable to a computer or terminal......................... 86

Citrix NetScaler Hardware Installation and Setup Guide

Connecting the Power Cable........................................................... 86

To connect the appliance to the power source....................................87

Switching on the Appliance.................................................................. 87

To switch on the appliance..............................................................87

4 Initial Configuration..................................................................................89

Using the LCD Keypad.......................................................................90

Using the NetScaler Serial Console .........................................................91

To configure initial settings by using a serial console..................................91

Using the Setup Wizard ..................................................................... 93

To configure initial settings by using the Setup Wizard................................ 93

Using DHCP for Initial Access ...............................................................94

Prerequisites............................................................................ 95

To configure a Linux/UNIX DHCP server for the NetScaler appliance................ 95

Sample DHCP configuration (dhcpd.conf)........................................ 96

Implementing an Initial NetScaler Configuration from a Remote Computer.......... 96

To find the SNIP address from the NetScaler console............................97

To find the SNIP address from the DHCP server................................. 97

Using DHCP When a Configuration File is Present....................................98

Accessing a NetScaler by Using SSH Keys and No Password.............................99

To generate the keys and connect to a remote NetScaler by using SSH keys....... 99

Changing the Administrative Password.................................................... 101

To change the administrative password by using the configuration utility........... 101

To change the administrative password by using the command line interface...... 102

5 Lights Out Management Port of the NetScaler Appliance.......................................103

Accessing the LOM Port by using a Web Browser.........................................104

Configuring the LOM Port...................................................................104

To Configure the NetScaler LOM Port................................................ 104

Power Cycling the Appliance............................................................... 105

To power cycle the appliance..........................................................105

Performing a Core Dump .................................................................. 105

To perform a core dump............................................................... 105

Accessing the Appliance by using the Access Console................................... 105

Obtaining Properties of the Host........................................................... 106

Obtaining Health Monitoring Information...................................................106

Obtaining the MAC Address and the Serial Number of the Appliance.................... 106

Power Control Operations using the LOM Port............................................ 107

6 Migrating the Configuration of an Existing NetScaler Appliance to Another Appliance..... 109

Contents

To migrate a configuration.................................................................. 110

Preface

Learn about the Citrix® NetScaler® collection of documentation, including information about support options and ways to send us feedback.

In This Preface:

Formatting Conventions for NetScaler Documentation

Documentation Available on the NetScaler Appliance

Getting Service and Support

NetScaler Documentation Feedback

For information about new features and enhancements for this release, see the Citrix NetScaler 9.3 Release Notes at http://support.citrix.com/article/CTX128669.

Formatting Conventions for NetScaler Documentation

The NetScaler documentation uses the following formatting conventions.

Table 1. Formatting Conventions

Convention Meaning

Boldface In text paragraphs or steps in a

procedure, information that you type exactly as shown (user input), or an element in the user interface.

Monospace

<angle brackets> A term enclosed in angle brackets is a

Text that appears in a command-line interface. Used for examples of command-line procedures. Also used to distinguish interface terms, such as names of directories and files, from ordinary text.

variable placeholder, to be replaced with an appropriate value. Do not enter the angle brackets.

Preface

Convention Meaning

[ brackets ]

| (vertical bar)

Optional items in command statements. For example, in the following command, [ -range <positiveInteger> ] means that you have the option of entering a range, but it is not required:

add lb vserver <name> <serviceType> <IPAddress> <port> [ -range <positiveInteger>]

Do not type the brackets themselves.

A separator between options in braces or brackets in command statements. For example, the following indicates that you choose one of the following load balancing methods:

<lbMethod> = ( ROUNDROBIN |

… (ellipsis) You can repeat the previous item or

items in command statements. For example, /route:<DeviceName>[ ,…] means you can type additional <DeviceNames> separated by commas.

Documentation Available on the NetScaler Appliance

A complete set of Citrix® NetScaler® documentation is available on the Documentation tab of your NetScaler appliance and at http://support.citrix.com/ (PDF version), and at

http://edocs.citrix.com (HTML version). (The PDF version of the documents require

Adobe Reader, available at http://adobe.com/.)

To view the documentation

1. From a Web browser, log on to the NetScaler Appliance.

2. Click the Documentation tab.

Citrix NetScaler Hardware Installation and Setup Guide

3. To view a short description of each document, hover the mouse pointer over the title. To open a document, click the title.

Getting Service and Support

Citrix® offers a variety of resources for support with your Citrix environment, including the following:

The Knowledge Center is a self-service, Web-based technical support database that

contains thousands of technical solutions, including access to the latest hotfixes, service packs, and security bulletins.

Technical Support Programs for both software support and appliance maintenance

are available at a variety of support levels.

The Subscription Advantage program is a one-year membership that gives you an

easy way to stay current with the latest product version upgrades and enhancements.

Citrix Education provides official training and certification programs on virtually all

Citrix products and technologies.

For more information about Citrix services and support, see the Citrix Systems Support Web site at http://www.citrix.com/lang/English/support.asp.

You can also participate in and follow technical discussions offered by the experts on various Citrix products at the following sites:

http://community.citrix.com

http://twitter.com/citrixsupport

http://forums.citrix.com/support

NetScaler Documentation Feedback

You are encouraged to provide feedback and suggestions so that we can enhance the documentation. You can send an email to nsdocs_feedback@citrix.com. In the subject line, specify "Documentation Feedback." Please include the title of the guide and the page number in the email message.

You can also provide feedback through the Knowledge Center at http://

support.citrix.com/.

To provide feedback at the Knowledge Center home page

1. Go to the Knowledge Center home page at http://support.citrix.com/.

2. On the Knowledge Center home page, under Products, expand NetScaler, and then click the NetScaler release for which you want to provide feedback.

3. On the Documentation tab, click the guide name, and then click Article Feedback.

Preface

4. On the Documentation Feedback page, complete the form, and then click Submit.

Chapter 1

Introduction to the Hardware Platforms

Topics:

• Common Hardware

Components

• Hardware Platforms

• Summary of Hardware

Specifications

The NetScaler hardware platforms range from the single processor MPX 5500 platform to the high-capacity, MPX 22040/22060/22080/22100/22120 hardware platform. The various NetScaler hardware platforms are similar in that they use the same types of components, but different models provide different hardware capabilities. All NetScaler hardware platforms support the NetScaler software.

Some of the hardware platforms are available as dedicated application firewall appliances or secure application access appliances.

Chapter 1 Introduction to the Hardware Platforms

Common Hardware Components

Each platform has front panel and back panel hardware components. The front panel has an LCD display and an RS232 serial console port. The number, type, and location of ports—copper Ethernet, copper and fiber 1G SFP, 10G SFP+, and XFP—vary by hardware platform. The back panel provides access to the fan and the field replaceable units (power supplies, CompactFlash card, and solid-state and hard-disk drives).

LCD Display

The LCD display on the front of every appliance displays messages about the current operating status of the appliance. These messages communicate whether your appliance has started properly and is operating normally. If the appliance is not operating normally, the LCD displays troubleshooting messages.

The LCD displays real-time statistics, diagnostic information, and active alerts. The dimensions of the LCD limit the display to two lines of 16 characters each, causing the displayed information to flow through a sequence of screens. Each screen shows information about a specific function.

The LCD has a neon backlight. Normally, the backlight glows steadily. When there is an active alert, it blinks rapidly. If the alert information exceeds the LCD screen size, the backlight blinks at the beginning of each display screen. When the appliance shuts down, the backlight remains on for one minute and then automatically turns off.

There are nine types of display screens on the LCD display. The first two screens in the following list, the booting screen and the startup screen, appear when your appliance is starting up. The other screens, except the out-of-service screen, can appear while the appliance is operating. They show configuration information, alerts, HTTP information, network traffic information, CPU load information, and port information for your appliance.

Booting Screen.

The booting screen is displayed immediately after the appliance is turned on. The first line displays the hardware platform, as shown in the following figure.

Figure 1-1. LCD Booting Screen

The newer MPX appliances display NSMPX followed by the platform number in the first line. For example, the MPX 7500/9500 appliances display NSMPX-7500. To view the model number, at the NetScaler command line, type show license. Scroll to the end of the command output to view the model number.

Startup Screen.

Citrix NetScaler Hardware Installation and Setup Guide

The startup screen is displayed for a few seconds after the appliance successfully begins operation. The first line displays the hardware platform, and the second line displays the software version and build number, as shown in the following figure.

Figure 1-2. LCD Startup Screen

Out-of-Service Screen.

The out-of-service screen is displayed when the appliance has undergone a controlled shutdown, as shown in the following figure.

Figure 1-3. LCD Out-of-service Screen

Configuration Screen.

The first line displays the appliance status (STA, PRI, or SEC) and uptime. STA indicates that the appliance is in standalone mode, PRI indicates that the appliance is a primary node in a high availability (HA) pair, and SEC indicates that the appliance is a secondary node in an HA pair. Appliance uptime is displayed in HH:MM format. The second line displays the IP address of the appliance, as shown in the following figure.

Figure 1-4. LCD Configuration Screen

Alert Screen.

The first line displays the appliance status (STA, PRI, or SEC). STA indicates that the appliance is in standalone mode, PRI indicates that the appliance is a primary node in a high availability (HA) pair, and SEC indicates that the appliance is a secondary node in an HA pair. The second line displays the IP address of the appliance.

Figure 1-5. LCD Known Alert Screen

Chapter 1 Introduction to the Hardware Platforms

HTTP Statistics Screen.

The first line displays the rate of HTTP GETS per second. The second line displays the rate of HTTP POSTS per second, as shown in the following figure.

Figure 1-6. LCD HTTP Statistics Screen

Network Traffic Statistics Screen.

The first line displays the rate at which data is received, in megabits per second. The second line displays the rate of data transmission, in megabits per second, as shown in the following figure.

Figure 1-7. LCD Network Traffic Statistics Screen

CPU Load, Memory, and Connections Screen.

The first line displays CPU utilization and memory utilization as percentages. The second line displays the ratio of the number of server connections to the number of client connections.

Note: If the number of server or client connections exceeds 99,999, the number is displayed in thousands, indicated by the letter K.

Figure 1-8. LCD CPU Load, Memory, and Connections Screen

Port Information Screen.

The S row displays port speed, flow control, and duplex information. The R row displays megabits received per second on the interface. The first port in each row is the management port.

Figure 1-9. Port Information for an 8-port Appliance

Citrix NetScaler Hardware Installation and Setup Guide

Figure 1-10. Port Information for a 10-port Appliance

The following table defines the various abbreviations and symbols that appear in the S row of the port information screen.

Table 1-1. Port Abbreviations and Symbols for S Row

S row abbreviation/symbol Indicates

A rate of 10 megabits per second, full duplex mode, and flow control OFF.

A rate of 100 megabits per second, full duplex mode, and flow control OFF.

A rate of 1 gigabit per second, full duplex mode, and flow control OFF.

A rate of 10 gigabits per second, full duplex mode, and flow control OFF.

A disconnected port.

Note: The R row does not display an abbreviation or symbol for a disconnected port.

Receive flow control regardless of speed or duplex mode.

Transmit flow control regardless of speed or duplex mode.

Receive and transmit flow control regardless of speed or duplex mode.

A rate of 10 megabits per second, half duplex mode, and flow control OFF.

Chapter 1 Introduction to the Hardware Platforms

S row abbreviation/symbol Indicates

The following table defines the various abbreviations and symbols that appear in the R row of the port information screen.

Table 1-2. Port Abbreviations and Symbols for R Row

R row abbreviation/symbol Indicates

A rate of 100 megabits per second, half duplex mode, and flow control OFF.

A rate of 1 gigabit per second, half duplex mode, and flow control OFF.

The port is disabled.

Ports

Receive speed is about 10% of line speed.

Receive speed is about 50% of line speed.

Receive speed is about 75% of line speed.

Receive speed is about 100% of line speed.

Ports are used to connect the appliance to external devices. NetScaler appliances support RS232 serial ports, 10/100/1000Base-T copper Ethernet ports, 1-gigabit copper and fiber 1G SFP ports, and 10-gigabit fiber SFP+ and XFP ports. All NetScaler appliances have a combination of some or all of these ports. For details on the type and number of ports available on your appliance, see the section describing that platform.

RS232 Serial Port

The RS232 serial console port on the front panel of each appliance provides a connection between the appliance and a computer, allowing direct access to the appliance for initial configuration or troubleshooting.

All hardware platforms ship with an appropriate serial cable used to connect your computer to the appliance. For instructions on connecting your computer to the appliance, see "Installing the Hardware."

Copper Ethernet Ports

The copper Ethernet ports installed on many models of the appliance are standard RJ45 ports.

There are two types of copper Ethernet ports that may be installed on your appliance:

10/100BASE-T port

The 10/100BASE-T port has a maximum transmission speed of 100 megabits per second (Mbps). Most platforms have at least one 10/100BASE-T port.

10/100/1000BASE-T port

The 10/100/1000BASE-T port has a maximum transmission speed of 1 gigabit per second, ten times faster than the other type of copper Ethernet port. Most platforms have at least one 10/100/1000Base-T port.

Citrix NetScaler Hardware Installation and Setup Guide

To connect any of these ports to your network, you plug one end of a standard Ethernet cable into the port and plug the other end into the appropriate network connector.

Management Ports

Management ports are standard copper Ethernet ports (RJ45), which are used for direct access to the appliance for system administration functions.

1G SFP, 10G SFP+, and XFP Ports

A 1G SFP port can operate at a speed of 1 Gbps. It accepts either a copper 1G SFP transceiver, for operation as a copper Ethernet port, or a fiber 1G SFP transceiver for operation as a fiber optic port.

The 10G SFP+ and XFP ports are high-speed ports that can operate at speeds of up to 10 Gbps. You need a fiber optic cable to connect to a 10G SFP+ or XFP port. If the other end of the fiber optic cable is attached to a 1G SFP port, the 10G SFP+ port automatically negotiates to match the speed of the 1G SFP port.

The following tables list the maximum distance specifications for NetScaler pluggable media (1G SFP, 10G SFP+, and XFP transceivers).

Note: The tables are categorized by 1G pluggable media and 10G pluggable media.

The 10G SFP+ modules are dual-speed capable and support both 1G and 10G, depending on the peer switch that the model connects to. These are listed in both tables.

Chapter 1 Introduction to the Hardware Platforms

Both tables have the following columns:

SKU: Citrix maintains multiple SKUs for the same part.

Description: The price list description of the part.

Transmit Wavelength: The nominal transmit wavelength.

Cable/Fiber Type: Fiber characteristics affect the maximum transmit distance

achievable. This is especially true with 10G on multi-mode fiber (MMF), where various dispersion components become dominant. For more information, see

http://www.thefoa.org/tech/ref/basic/fiber.html.

Typical Reach: Maximum transmit distance.

Products: Some chassis are available with different media options. Use the

appropriate data sheet to confirm that your particular chassis type supports the media.

1G Pluggable Media

The following table lists the maximum distance specifications for 1G transceivers.

Table 1-3. Copper 1G SFP Distance Specifications

SKU Description Transmitt

er Waveleng th (nm)

EW3A0000235, EW3B0000235, EW3C0000235, EW3D0000235, EW3E0000235, EW3F0000235, EW3P0000143, EW3X0000235, EW3Z0000087

Table 1-4. Short Reach Fiber 1G SFP Distance Specifications

SKU Description Transmitt

Citrix NetScaler 1G SFP Ethernet Copper (100m) - 4

Pack

n/a Category 5

er Waveleng th (nm)

Cable Type Typi

(Cat-5) Copper Cable

Fiber Type Typi

Products cal Reac h (m)

100mMPX 7500/9500,

MPX

8200/8400/8600/8

800, MPX

9700/10500/12500

/15500,

12000-10G, 9010

FIPS, MPX

22040/22060/2208

0/22100/22120

Products cal Reac h (m)

EW3A0000234, EW3B0000234,

Citrix NetScaler

850nm (nominal)

50/125um MMF,

550mMPX 7500/9500,

MPX

Citrix NetScaler Hardware Installation and Setup Guide

EW3C0000234, EW3D0000234, EW3E0000234, EW3F0000234, EW3P0000142, EW3X0000234, EW3Z0000086

Table 1-5. Short Reach Fiber 1G SFP Distance Specifications

SKU Description Transmitt

1G SFP Ethernet SX (300m) - 4

Pack

2000MHzkm (OM3)

50/125um MMF, 500MHz-km (OM2)

50/125um MMF, 400MHz-km

62.5/125u m MMF, 200MHz-km (OM1)

62.5/125u m MMF, 160MHz-km

Fiber Type Typi er Waveleng th (nm)

550 m

300 m

cal Reac h (m)

8200/8400/8600/8 800, MPX 9700/10500/12500 /15500, 12000-10G, 9010 FIPS, MPX 22040/22060/2208 0/22100/22120

Products

EW3A0000710, EW3B0000710, EW3C0000710, EW3D0000710, EW3E0000710, EW3F0000710, EW3P0000557, EW3X0000710, EW3Z0000585

Citrix NetScaler 1G SFP Ethernet Short Range (300m) -

Single

850nm (nominal)

50/125um

MMF,

2000MHz-

km (OM3)

50/125um

MMF,

500MHz-km

(OM2)

50/125um

MMF,

400MHz-km

62.5/125u

m MMF,

200MHz-km

(OM1)

62.5/125u

m MMF,

160MHz-km

550mMPX

8200/8400/8600/8 800, MPX 9700/10500/12500 /15500, MPX

550 m

275 m

220 m

17500/19500/2150 0, MPX 11500/13500/1450 0/16500/18500/20 500, MPX 22040/22060/2208 0/22100/22120

Chapter 1 Introduction to the Hardware Platforms

Table 1-6. Long Reach Fiber 1G SFP Distance Specifications

SKU Description Transmitt

er Waveleng th (nm)

EW3A0000712, EW3B0000712, EW3C0000712, EW3D0000712, EW3E0000712, EW3F0000712, EW3P0000559, EW3X0000712, EW3Z0000587

Table 1-7. Long Reach Fiber 1G SFP Distance Specifications

SKU Description Transmitt

Citrix NetScaler 1G SFP Ethernet LX

- Single

1310nm (nominal)

er Waveleng th (nm)

Fiber Type Typi

9/125um

SMF

Fiber Type Typi

cal Reac h (m)

10 km

cal Reac h (m)

Products

MPX 7500/9500, MPX 8200/8400/8600/8 800, MPX 9700/10500/12500 /15500, 12000-10G, 9010 FIPS, MPX 22040/22060/2208 0/22100/22120

Products

EW3A0000711, EW3B0000711, EW3C0000711, EW3D0000711, EW3E0000711, EW3F0000711, EW3P0000558, EW3X0000711, EW3Z0000586

Citrix NetScaler 1G SFP Ethernet Long Range (10km) -

Single

10 GE Pluggable Media

The following table lists the maximum distance specifications for 10G transceivers.

Table 1-8. Short Reach Fiber 10G SFP+ Distance Specifications

SKU Description Transmitt

1310nm (nominal)

er Waveleng th (nm)

9/125um

SMF

Fiber Type Typi

10 km

cal Reac h (m)

MPX 8200/8400/8600/8 800, MPX 9700/10500/12500 /15500, MPX 17500/19500/2150 0, MPX 11500/13500/1450 0/16500/18500/20 500, MPX 22040/22060/2208 0/22100/22120

Products

Citrix NetScaler Hardware Installation and Setup Guide

EW3A0000710, EW3B0000710, EW3C0000710, EW3D0000710, EW3E0000710, EW3F0000710, EW3P0000557, EW3X0000710, EW3Z0000585

Table 1-9. Short Reach XFP (10G) Distance Specifications

Citrix NetScaler 10G SFP+ Ethernet Short Range (300m) -

Single

850nm (nominal)

50/125um

MMF,

2000MHz-

km (OM3)

50/125um

MMF,

500MHz-km

(OM2)

50/125um

MMF,

400MHz-km

62.5/125u

m MMF,

200MHz-km

(OM1)

62.5/125u

m MMF,

160MHz-km

300mMPX

8200/8400/8600/8 800, MPX 9700/10500/12500 /15500, MPX

82 m

66 m

33 m

26 m

17500/19500/2150 0, MPX 11500/13500/1450 0/16500/18500/20 500, MPX 17550/19550/2055 0/21550, MPX 22040/22060/2208 0/22100/22120

SKU Description Transmitt

er Waveleng th (nm)

EW3A0000713, EW3B0000713, EW3C0000713, EW3D0000713, EW3E0000713, EW3F0000713, EW3P0000560, EW3X0000713, EW3Z0000588

Citrix NetScaler XFP Short Range 10 Gigabit Ethernet(30 0m) -

Single

850nm (nominal)

Fiber Type Typi

cal Reac h (m)

50/125um

MMF,

2000MHz-

km (OM3)

50/125um

MMF,

500MHz-km

(OM2)

50/125um

MMF,

400MHz-km

62.5/125u

m MMF,

200MHz-km

(OM1)

300m12000-10G, MPX

82 m

66 m

33 m

Products

15000/17000

Chapter 1 Introduction to the Hardware Platforms

62.5/125u

26 m m MMF, 160MHz-km

Table 1-10. Long Reach Fiber 10G SFP+ Distance Specifications

SKU Description Transmitt

er Waveleng th (nm)

Fiber Type Typi

cal

Reac

(m)

EW3A0000711, EW3B0000711, EW3C0000711, EW3D0000711, EW3E0000711, EW3F0000711, EW3P0000558,

Citrix NetScaler 10G SFP+ Ethernet Long Range (10km) -

Single

1310nm (nominal)

9/125um SMF

EW3X0000711, EW3Z0000586

Products

MPX 8200/8400/8600/8 800, MPX 9700/10500/12500 /15500, MPX 17500/19500/2150 0, MPX 11500/13500/1450 0/16500/18500/20 500, MPX 17550/19550/2055 0/21550, MPX 22040/22060/2208 0/22100/22120

Table 1-11. Long Reach Fiber XFP (10G) Distance Specifications

SKU Description Transmitt

er Waveleng th (nm)

Fiber Type Typi

cal

Reac

(m)

EW3A0000714, EW3B0000714, EW3C0000714, EW3D0000714, EW3E0000714, EW3F0000714, EW3P0000561, EW3X0000714,

Citrix NetScaler XFP Long Range 10 Gigabit Ethernet(10 km) -

Single

1310nm (nominal)

9/125um SMF

EW3Z0000589

Products

12000-10G, MPX 15000/17000

Citrix NetScaler Hardware Installation and Setup Guide

Table 1-12. Citrix Direct Attached (DAC) Copper TwinAx 10G SFP+ Passive Cables Specifications

SKU Description Products

3007776 Citrix NetScaler 1m

DAC SFP+ Cable for up to 1m distance

3007777 Citrix NetScaler 3m

DAC SFP+ Cable for up to 3m distance

3007778 Citrix NetScaler 5m

DAC SFP+ Cable for up to 5m distance

Table 1-13. Cisco DAC TwinAx Passive Cables Specifications

MPX 8200/8400/8600/8800, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/1850 0/20500, MPX 17550/19550/20550/21550, MPX 22040/22060/22080/22100/2212 0

Cisco Part Number Description

SFP-H10Gb-CU1M 10GBASE-CU SFP+ Cable 1 Meter

SFP-H10Gb-CU3M 10GBASE-CU SFP+ Cable 3 Meter

SFP-H10Gb-CU5M 10GBASE-CU SFP+ Cable 5 Meter

Note: For more information, contact Cisco sales support.

LED Port-Status Indicators

Note: This section applies to the MPX 5500, MPX 5550/5650, MPX 7500/9500, MPX

8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 17550/19550/20550/21550, and MPX 22040/22060/22080/22100/22120 appliances.

Chapter 1 Introduction to the Hardware Platforms

The port LEDs show whether a link is established and traffic is flowing through the port. The following table describes the LED indicators for each port. There are two LED indicators for each port type.

Table 1-14. LED port-status indicators

Port Type LED Location LED Function LED Color LED Indicates

10G SFP+ (10 Gbps)

1G SFP (1 Gbps)

Left Link/ Activity Off No link.

Solid green Link is

established but no traffic is passing through the port.

Blinking green Traffic is

passing through the port.

Right Speed Off No connection.

Solid green Traffic rate of

10 gigabits per second.

Left Link/ Activity Off No link.

Solid green Link is

established but no traffic is passing through the port.

Ethernet (RJ45)

Blinking green Traffic is

passing through the port.

Right Speed Off No connection.

Yellow Traffic rate of

1 gigabit per second.

Left Speed Off No connection,

or a traffic rate of 10

Citrix NetScaler Hardware Installation and Setup Guide

Port Type LED Location LED Function LED Color LED Indicates

megabits per second (Mbps).

Green Traffic rate of

100 Mbps.

Yellow Traffic rate of

1 gigabit per second.

Right Link/ Activity Off No link.

Solid green Link is

established but no traffic is passing through the port.

Blinking green Traffic is

passing through the port.

Management (RJ45)

Left Speed Off No connection,

or a traffic rate of 10 megabits per second (Mbps).

Green Traffic rate of

100 Mbps.

Amber Traffic rate of

1 gigabit per second.

Right Link/ Activity Off No link.

Solid yellow Link is

established but no traffic is passing through the port.

Blinking yellow Traffic is

passing through the port.

Chapter 1 Introduction to the Hardware Platforms

Field Replaceable Units

Citrix NetScaler field replaceable units (FRU) are NetScaler components that can be quickly and easily removed from the appliance and replaced by the user or a technician at the user's site. The FRUs in a NetScaler appliance can include a CompactFlash card, DC or AC power supplies, and solid-state or hard-disk drives, and a direct attach cable (DAC).

Note: The solid-state or hard-disk drive stores your configuration information, which has to be restored from a backup after replacing the unit.

Power Supply

For appliances containing two power supplies, the second power supply acts as a backup. The MPX 22040/22060/22080/22100/22120 can accommodate four power supplies, and require two power supplies for proper operation. The third and fourth power supplies act as backup.

The appliance ships with a standard power cord that plugs into the appliance’s power supply and an NEMA 5-15 plug on the other end for connecting to the power outlet on the rack or in the wall.

For power-supply specifications, see "Hardware Platforms," which describes the various platforms and includes a table summarizing the hardware specifications.

Note: If you suspect that a power-supply fan is not working, please see the description of your platform. On some platforms, what appears to be the fan does not turn, and the actual fan turns only when necessary.

For each power supply, a bicolor LED indicator shows the condition of the power supply. The LEDs of the AC power supplies for MPX 15000 and 17000 appliances are different from the LEDs of the other appliances.

Table 1-15. LED Power Supply Indicators

Power Supply Type LED Color LED Indicates

AC OFF No power to any power

supply.

Flashing RED No power to this power

supply.

Flashing GREEN Power supply is in standby

mode.

GREEN Power supply is functional.

RED Power supply failure.

Citrix NetScaler Hardware Installation and Setup Guide

Power Supply Type LED Color LED Indicates

DC OFF No power to any power

supply.

Flashing RED No power to this power

supply.

Flashing BLUE Power supply is in standby

mode.

BLUE Power supply is functional.

RED Power supply failure.

MPX 15000 and 17000 OFF Power supply is not

plugged in to a power source. If the LED is off when the power supply is plugged in, the power supply has a malfunction.

AMBER Power supply has been

plugged in for less than a few seconds. If the LED does not turn GREEN, the power supply has a malfunction.

GREEN Power supply is

functioning properly.

BLINKING Power supply has a

malfunction

Note: The power supply on the NetScaler MPX 5500 and MPX 5550/5650 appliances is not field replaceable.

Electrical Safety Precautions for Power Supply Replacement

Make sure that the appliance has a direct physical connection to earth ground

during normal use. When installing or repairing an appliance, always connect the ground circuit first and disconnect it last.

Always unplug any appliance before performing repairs or upgrades.

Never touch a power supply when the power cord is plugged in. As long as the power

cord is plugged in, line voltages are present in the power supply even if the power switch is turned off.

Chapter 1 Introduction to the Hardware Platforms

Replacing an AC Power Supply

Citrix NetScaler MPX platforms can accommodate two power supplies, except the MPX 22040/22060/22080/22100/22120 platform which can accommodate four power supplies. All NetScaler appliances function properly with a single power supply, except the MPX 22040/22060/22080/22100/22120 platform which needs two power supplies for proper operation. The other power supplies serves as a backup. All power supplies must be of the same type (AC or DC).

Note: If the appliance has only one power supply, you have to shut down the appliance before replacing the power supply. If the appliance has two power supplies, you can replace one power supply without shutting down the appliance, provided the other power supply is working, and if the appliance has four power supplies, you can replace one or two power supplies without shutting down the appliance, provided the other two power supplies are working.

To install or replace an AC power supply on a Citrix NetScaler appliance

1. Align the semicircular handle perpendicular to the power supply. Loosen the thumbscrew and press the lever toward the handle and pull out the existing power supply, as shown in the following figure.

Note: The illustration in the following figures might not represent the actual NetScaler appliance.

Figure 1-11. Removing the Existing AC Power Supply

2. Carefully remove the new power supply from its box.

3. On the back of the appliance, align the power supply with the power supply slot.

4. Insert the power supply into the slot and press against the semicircular handle until you hear the power supply snap into place.

Citrix NetScaler Hardware Installation and Setup Guide

Figure 1-12. Inserting the Replacement AC Power Supply

5. Connect the power supply to a power source. If connecting all power supplies, plug separate power cords into the power supplies and connect them to separate wall sockets.

Note: NetScaler appliances emit a high-pitched alert if one power supply fails or if you connect only one power cable to an appliance in which two power supplies are installed. To silence the alarm, press the small red button on the back panel of the appliance. The disable alarm button is functional only when the appliance has two power supplies.

Replacing a DC Power Supply

To install or replace a DC power supply on a Citrix NetScaler appliance

1. Loosen the thumbscrew and press the lever towards the handle and pull out the existing power supply, as shown in the following figure.

Note: The illustration in the following figures might not represent the actual NetScaler appliance.

Chapter 1 Introduction to the Hardware Platforms

Figure 1-13. Removing the Existing DC Power Supply

2. Carefully remove the new power supply from its box.

3. On the back of the appliance, align the power supply with the power supply slot.

4. Insert the power supply into the slot while pressing the lever towards the handle. Apply firm pressure to insert the power supply firmly into the slot.

Figure 1-14. Inserting the Replacement DC Power Supply

5. When the power supply is completely inserted into its slot, release the lever.

6. Connect the power supply to a power source. If connecting all power supplies, plug separate power cords into the power supplies and connect them to separate wall sockets.

CompactFlash Card

The NetScaler software is stored on either the solid-state drive or the CompactFlash card. The following MPX platforms store the NetScaler software on the CompactFlash card:

Citrix NetScaler MPX 5500

Citrix NetScaler MPX 7500 and MPX 9500

Citrix NetScaler MPX 9700, MPX 10500, MPX 12500, and MPX 15500

Citrix NetScaler MPX 15000

+ 80 hidden pages

Citrix Systems Server 9 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

Formatting Conventions for NetScaler Documentation

Documentation Available on the NetScaler Appliance

Getting Service and Support

NetScaler Documentation Feedback

Introduction to the Hardware Platforms

Common Hardware Components

LCD Display

Ports

RS232 Serial Port

Copper Ethernet Ports

Management Ports

1G SFP, 10G SFP+, and XFP Ports

1G Pluggable Media

10 GE Pluggable Media

LED Port-Status Indicators

Field Replaceable Units

Power Supply

CompactFlash Card