Citrix SDX 8600, SDX 22040, SDX 22100, SDX 22120, SDX 24150 User Manual

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Introduction

Sep 01, 20 16

The Citrix NetScaler SDX appliance is a multitenant plat f orm on which you can provision and manage multiple virtual

NetScaler machines (instances). The SDX appliance addresses cloud computing and multitenancy requirements by allowing a

single administrat or to conﬁgure and manage the appliance and delegate the administration of each hosted instance to

tenants. The SDX appliance enables t he appliance administrator to provide each tenant the following beneﬁts:

One complete instance. Each inst ance has t he f ollowing privileges:

Dedicated CPU and memory resources

A separate space f or entities

The independence to run the release and build of their choice

Lifecycle independence

A completely isolated network. Traf f ic meant for a particular instance is sent only to t hat instance.

The Citrix NetScaler SDX appliance provides a Management Service t hat is pre-provisioned on the appliance. The

Management Service provides a user interface (HTT P and HT TPS modes) and an API to conﬁgure, manage, and monitor the

appliance, the Management Service, and the instances. A Citrix self-signed certiﬁcate is prepackaged for HT TPS support.

Citrix recommends that you use the HT T PS mode t o access t he Management Service user interface.

Release Notes

Dec 31, 20 13

Release not es describe the enhancements, changes, bug ﬁxes, and known issues for a particular release or build of Citrix

NetScaler software. The Net Scaler SDX release not es are covered as a part of NetScaler release notes.

SDX 10.5 adds support f or the f ollowing:

Console Access

SSL Certificate and Keys f or NetScaler Instances

Management Service Statistics

Monitoring and Managing the Real-time St atus of Entities Configured on NetScaler Devices

Command Line Interface Support f or Management Interface

Call Home Support for NetScaler Instance on Net Scaler SDX

Initial Setup Wizard

Monitoring and Managing Events Generated on Net Scaler Instances

Provisioning a PaloAlto VM-Series Instance

For detailed information about SDX 10.5 enhancements, known issues, and bug ﬁxes, see: NetScaler 10.5

NetScaler SDX Hardware and Component Compatibility Matrix

Apr 11, 20 17

See the updated NetScaler SDX hardware-software compatibility matrix.

Hardware Installation

Jan 21, 20 16

All Net Scaler SDX appliances share common components, but diff erent platf orms have diff erent additional components.

Therefore, inst allation requirements can vary among platforms. Bef ore installation, make sure that your site is suitable for

your appliance and that you have completed all necessary preparat ions. T his is also the t ime to read the cautions and

warnings. You are then ready to mount the appliance in a rack, connect it, and start it up. For initial conﬁguration, you can

connect a computer to t he appliance's network or to its serial-console port. Af t er initial conﬁguration, you can conﬁgure

the Lights Out Management port, so that you have management access t o the appliance even if your network goes down.

The Citrix NetScaler SDX appliance is a multi-tenant plat f orm on which you can provision and manage multiple virtual

instances of a Net Scaler appliance.

Common Hardware Components

Jan 28 , 20 11

Each platf orm has front panel and back panel hardware components. The f ront panel has an LCD display and an RS232

serial console port. The number, type, and location of ports vary by hardware plat f orm for the following transceivers: copper

Ethernet, copper and ﬁber 1G SFP, 10GSFP+, and 40G QSFP+. T he back panel provides access to the f an and the ﬁeld

replaceable units (power supplies, Compact Flash card, and solid-stat e and hard-disk drives).

This section includes t he f ollowing topics:

LCD Display and LED Stat us Indicators

Ports

On some NetScaler SDX appliances, the LCD on the front panel displays the appliance's model number, but t he number

shown might not be t he licensed model number. To view the licensed model number of any SDX appliance, log on to the

Management Service and check the licensed model number in the top left corner of the screen. For example, if you have

purchased an SDX 11515 license, the LCD screen displays CIT RIX NSSDX-11500, and the Management Service screen

displays Net Scaler SDX (11515).

The LCD backlight on the NetScaler SDX 2204 0/22060/22080/22100/22120 is always on. For all ot her SDX appliances, the

LCD backlight lights up only when the appliance is restarted or powered on. The backlight on these appliances remains on

for some time and automat ically turns off.

On the appliance's back panel, system stat us LEDs indicate t he overall status of the appliance. The following table

describes the indicators of the system status LED.

Not e: Syst em st atus LEDs are available on only the SDX 22040/22060/22080/22100/22120 and SDX 24100/24150 appliances.

LE D ColorLE D Color LE D Indica t esLE D Indica t es

OFF No power

Green Appliance is receiving power

Red Appliance has detected an error

On the appliance’s back panel, power status LEDs indicate t he st atus of each power supply. The following table describes

the indicators of t he power status LED.

LE D ColorLE D Color LE D Indica t esLE D Indica t es

OFF No power

Green Appliance is receiving power

Red Power supply has detected an error

LE D ColorLE D Color LE D Indica t esLE D Indica t es

The port LEDs show whether a link is established and trafﬁc is ﬂowing through the port. T he f ollowing table describes the

LED indicat ors for each port. There are two LED indicators for each port t ype.

T able 1. LED port -s t at us indic at o rsT able 1. LED port -s t at us indic at o rs

Port T ypePort T ype LE DLE D

Lo ca t io nLo ca t io n

LE DLE D Funct ionF unc tio n

LE D ColorLE D Color LE D Indica t esLE D Indica t es

10G SFP+ (10 Gbps)

Top Speed Off No connection.

Solid blue Traff ic rate of 10 gigabits per second.

Bottom Link/

Activity

Off No link.

Solid green Link is established but no t raf fic is passing through the

port.

Blinking green

Traff ic is passing through the port.

1G SFP (1 Gbps) Left Link/

Activity

Off No link.

Solid green Link is est ablished but no traf f ic is passing t hrough the

port.

Blinking green

Traff ic is passing through the port.

Right Speed Off No connection.

Yellow Traff ic rate of 1 gigabit per second.

Ethernet (RJ45) Left Speed Off No connection, or a traffic rate of 10 megabits per

second (Mbps).

Green Traff ic rate of 100 Mbps.

Yellow Traff ic rate of 1 gigabit per second.

Right Link/ Off No link.

Activity

Solid green Link is est ablished but no traf f ic is passing t hrough the

port.

Blinking green

Traff ic is passing through the port.

Management (RJ45)

Left Speed Off No connection, or a traffic rate of 10 megabits per

second (Mbps).

Green Traff ic rate of 100 Mbps.

Amber T raffic rate of 1 gigabit per second.

Right Link/

Activity

Off No link.

Solid yellow Link is established but no t raf fic is passing through the

port.

Blinking yellow

Traff ic is passing through the port.

Port T ypePort T ype LE DLE D

Lo ca t io nLo ca t io n

LE DLE D Funct ionF unc tio n

LE D ColorLE D Color LE D Indica t esLE D Indica t es

On each power supply, a bicolor LED indicator shows the condition of the power supply.

T able 2. LE D Po w er Supply Indic a to rsT able 2. LE D Po w er Supply Indic a to rs

Pow e r S upply T ypePow e r S upply T ype LE D ColorLE D Color LE D Indica t esLE D Indica t es

AC OFF No power to any power supply.

Flashing RED No power to this power supply.

Flashing GREEN Power supply is in standby mode.

GREEN Power supply is functional.

RED Power supply failure.

DC OFF No power to any power supply.

Flashing RED No power to this power supply.

Flashing BLUE Power supply is in standby mode.

BLUE Power supply is functional.

RED Power supply failure.

Pow e r S upply T ypePow e r S upply T ype LE D ColorLE D Color LE D Indica t esLE D Indica t es

Ports are used to connect the appliance to external devices. NetScaler appliances support RS232 serial ports, 10/100/1000Base-T copper Ethernet ports, 1-gigabit copper and fiber 1G SFP ports, 10-gigabit fiber SFP+,10-gigabit fiber SFP+,10G Base-T , 40G QSFP+ ports. All NetScaler appliances have a combination of some or all of t hese ports. For details on the type and number of ports available on your appliance, see the section describing that platf orm.

RS232 Serial Port

The RS232 serial console port provides a connection between the appliance and a computer, allowing direct access t o the

appliance for initial conﬁguration or troubleshoot ing.

All hardware platf orms ship with an appropriat e serial cable used to connect your computer to the appliance. For

instructions on connecting your computer to t he appliance, see "Installing the Hardware."

Copper Ethernet Ports

The copper Ethernet ports inst alled on many models of t he appliance are standard RJ45 ports.

There are two types of copper Ethernet ports that may be installed on your appliance:

T here are t wo t ype s o f c o ppe r Et hernet po rt s t hat may be inst alle d on y our a pplia nce:T here are t wo t ype s o f c o ppe r Et hernet po rt s t hat may be inst alle d on y our a pplia nce:

1. 10 / 100/1000BASE -T po rt1. 10 / 100/1000BASE -T po rt

The 10/100/1000BASE-T port has a maximum transmission speed of 1 gigabits per second (Gbps). Most platf orms have at

least one 10/100/1000Base-T port.

2. 10GBASE-T port

The 10GBASE-T port has a maximum transmission speed of 10 Gbps.

To connect any of these ports to your network, you plug one end of a standard Et hernet cable into the port and plug the

other end into the appropriate network connector.

Management Ports

Management ports are standard copper Ethernet ports (RJ45), which are used for direct access to the appliance for system

administration functions.

1G SFP, 10G SFP, 40G QSFP+

A 1G SFP port can operate at a speed of 1 Gbps. It accepts either a copper 1G SFP transceiver, for operation as a copper

Ethernet port, or a ﬁber 1G SFP t ransceiver for operation as a ﬁber optic port.

The 10G SFP+ and Base-T 10G, 40G QSFP ports are high-speed ports that can operate at speeds of up to 40 Gbps. You

need a ﬁber optic cable to connect to a port. If the other end of the ﬁber optic cable is at tached to a 1G SFP port, the 10G

SFP+ port automatically negotiates to match the speed of t he 1G SFP port.

Port s Compa t ibilit yPort s Compa t ibilit y

On some appliances, the 10G slot supports co ppe rcopper 1G transceivers, which can operate at up to 1 Gbps in a 10 Gbps slot.

Not e: Not e: Certain platforms have 10G slots t hat do not support copper transceivers. Check with your account representative for support details. Not e:Not e: You cannot insert a fiber 1G transceiver into a 10G slot. Not e:Not e: You cannot insert a 10G transceiver into a 1G slot.

1G Pluggable Media

The following table lists the maximum distance specifications for 1G transceivers.

T able 3. Copper 1G S F P Dist anc e S pec if ica t io nsT able 3. Copper 1G S F P Dist anc e S pec if ica t io ns

SKUSKU Descript ionDescript ion T ransmit t erT ransmit t er

Wavelengt hWavelengt h (nm)(nm)

CableCable T ypeT ype

T ypic alT ypic al Reac hRea c h (m)(m)

Pro duc t sP roduct s

EW3A0000235, EW3B0000235, EW3C0000235, EW3D0000235, EW3E0000235, EW3F0000235, EW3P0000143, EW3X0000235, EW3Z0000087

Citrix NetScaler 1G SFP Ethernet Copper (100m) - 44 Pac kP a ck

n/a Category

5 (Cat-5) Copper Cable

100 m SDX 8015/8400/8600, SDX

22040/22060/22080/22100/22120, SDX 24100/24150

T able 4 . S hort Rea c h F iber 1G S F P Dist ance Specif icat ionsT able 4 . S hort Rea c h F iber 1G S F P Dist ance Specif icat ions

SKUSKU Descript ionDescript ion T ransmit t erT ransmit t e r

Wavelengt hWavelengt h (nm)(nm)

Fiber T ypeFiber T ype T ypica lT ypic a l

Reac hRea c h (m)(m)

Pro duc t sP roduct s

EW3A0000234 , EW3B0000234, EW3C0000234 , EW3D0000234, EW3E0000234, EW3F0000234, EW3P0000142,

Citrix NetScaler 1G SFP Ethernet SX (300m) - 44 Pac kP a ck

850nm (nominal)

50/125um MMF, 2000MHzkm (OM3)

550 m SDX 8015/8400/8600, SDX

22040/22060/22080/22100/22120, SDX 24100/24150

50/125um MMF,

550 m

EW3X0000234 , EW3Z0000086

500MHzkm (OM2)

50/125um MMF, 400MHzkm

550 m

62.5/125um MMF, 200MHzkm (OM1)

300 m

62.5/125um MMF, 160MHzkm

300 m

T able 5. Short Reac h Fiber 1G SF P Dist anc e S pec if ica t io nsT able 5. Short Reac h Fiber 1G SF P Dist anc e S pec if ica t io ns

SKUSKU Descript ionDescript ion T ransmit t e rT ransmit t e r

Wavelengt hWavelengt h (nm)(nm)

Fiber T ypeFiber T ype T ypica lT ypic a l

Reac hRea c h (m)(m)

Pro duc t sP roduct s

EW3A0000710, EW3B0000710, EW3C0000710, EW3D00007 10, EW3E00007 10, EW3F0000710, EW3P0000557, EW3X0000710, EW3Z0000585

Citrix NetScaler 1G SFP Ethernet Short Range (300m) SingleSingle

850nm (nominal)

50/125um MMF, 2000MHzkm (OM3)

550 m SDX 8015/8400/8600, SDX

11500/13500/14500/16500/18500/20500, SDX 11515/11520/11530/11540/11542, SDX 17500/19500/21500, SDX 22040/22060/22080/22100/22120, SDX 24100/24150

50/125um MMF, 500MHzkm (OM2)

550 m

50/125um MMF, 400MHzkm

550 m

62.5/125um MMF, 200MHzkm (OM1)

275 m

62.5/125um MMF, 160MHzkm

220 m

T able 6. Lo ng R ea ch F iber 1G S F P Dis t ance Specif ica t ionsT able 6. Lo ng R ea ch F iber 1G S F P Dis t ance Specif ica t ions

SKUSKU D e sc ript ionDescript ion T ransmit t erT ransmit t er

Wavelengt hWavelengt h (nm)(nm)

FiberFiber T ypeT ype

T ypic alT ypic al Reac hRea c h (m)(m)

Pro duc t sP roduct s

EW3A0000712, EW3B0000712, EW3C0000712, EW3D00007 12, EW3E00007 12, EW3F0000712, EW3P0000559, EW3X0000712, EW3Z0000587

Citrix NetScaler 1G SFP Ethernet LX

- SingleSingle

1310nm (nominal)

9/125um SMF

10 km SDX 8015/84 00/8600, SDX

22040/22060/22080/22100/22120, SDX 24100/24150

T able 7 . Long Re a ch F iber 1G S F P Dist ance Specif ica t ionsTable 7 . Long Rea c h Fiber 1G SF P Dist anc e S pec if ica t io ns

SKUSKU Descript ionDescript ion T ransmitt erT ransmitt er

Wavelengt hWavelengt h (nm)(nm)

FiberFiber T ypeT ype

T ypic alT ypic al Reac hRea c h (m)(m)

Pro duc t sP roduct s

EW3A0000711, EW3B0000711, EW3C0000711, EW3D00007 11, EW3E00007 11, EW3F0000711, EW3P0000558, EW3X0000711, EW3Z0000586

Citrix NetScaler 1G SFP Ethernet Long Range (10km) SingleSingle

1310nm (nominal)

9/125um SMF

10 km SDX 8015/84 00/8600, SDX

11500/13500/14500/16500/18500/20500, SDX 11515/11520/11530/11540/11542, SDX 17500/19500/21500, SDX 22040/22060/22080/22100/22120, SDX 24100/24150

10 GE Pluggable Media

The following table lists the maximum distance speciﬁcations for 10G transceivers.

T able 8. Short Reac h Fiber 10 G S F P+ D ist ance S pecif ica tio nsT able 8. Short Reac h Fiber 10 G S F P+ D ist ance S pecif ica tio ns

SKUSKU Descript ionDescript ion T ransmit t e rT ransmit t e r

Wavelengt hWavelengt h (nm)(nm)

Fiber T ypeFiber T ype T ypica lT ypic a l

Reac hRea c h (m)(m)

Pro duc t sP roduct s

EW3A0000710, EW3B0000710, EW3C0000710, EW3D00007 10, EW3E00007 10, EW3F0000710,

Citrix NetScaler 10G SFP+ Ethernet Short Range (300m) -

850nm (nominal)

50/125um MMF, 2000MHzkm (OM3)

300 m SDX 8015/8400/8600, SDX

11500/13500/14500/16500/18500/20500, SDX 11515/11520/11530/11540/11542, SDX 14020/14030/1404 0/14060/14080/14100, SDX 17500/19500/21500, SDX

50/125um 82 m

EW3P0000557, EW3X0000710, EW3Z0000585

SingleSingle MMF,

500MHzkm (OM2)

17550/19550/20550/21550, SDX 22040/22060/22080/22100/22120, SDX 24100/24150

50/125um MMF, 400MHzkm

66 m

62.5/125um MMF, 200MHzkm (OM1)

33 m

62.5/125um MMF, 160MHzkm

26 m

T able 9. Lo ng R ea ch F iber 10G S F P+ Dist anc e S pec if ica t io nsT able 9. Lo ng R ea ch F iber 10G S F P+ Dist anc e S pec if ica t io ns

SKUSKU D escript ionDescript ion T ransmit te rT ransmit te r

Wavelengt hWavelengt h (nm)(nm)

FiberFiber T ypeT ype

T ypic alT ypic al Reac hRea c h (m)(m)

Pro duc t sP roduct s

EW3A0000711, EW3B0000711, EW3C0000711, EW3D00007 11, EW3E00007 11, EW3F0000711, EW3P0000558, EW3X0000711, EW3Z0000586

Citrix NetScaler 10G SFP+ Ethernet Long Range (10km) SingleSingle

1310nm (nominal)

9/125um SMF

10 km SDX 8015/84 00/8600, SDX

11500/13500/14500/16500/18500/20500, SDX 11515/11520/11530/11540/11542, SDX 14020/14030/1404 0/14060/14080/141, 00SDX 17500/19500/21500, SDX 17550/19550/20550/21550, SDX 22040/22060/22080/22100/22120, SDX 24100/24150

Field Replaceable Units

Jan 28 , 20 11

Citrix NetScaler ﬁeld replaceable units (FRU) are NetScaler components that can be quickly and easily removed from the

appliance and replaced by the user or a t echnician at the user's site. T he FRUs in a NetScaler appliance can include DC or AC

power supplies, and solid-stat e or hard-disk drives, and a direct attach cable (DAC).

Not e: The solid-state or hard-disk drive st ores your configuration informat ion, which has to be restored from a backup aft er replacing the unit. This section includes t he f ollowing topics:

Power Supply

Solid-St ate Drive

Hard Disk Drive

Direct Attach Cable

For appliances containing two power supplies, the second power supply act s as a backup. T he SDX

22040/22060/22080/22100/22120 and SDX 24100/24150 appliances can accommodate f our power supplies, and require

two power supplies f or proper operation. The third and fourth power supplies act as backup.

The appliance ships with a st andard power cord that plugs into t he appliance’s power supply and an NEMA 5-15 plug on the

other end for connecting to t he power outlet on the rack or in the wall.

For power-supply speciﬁcations, see "Hardware Platf orms," which describes the various platforms and includes a table

summarizing the hardware speciﬁcations.

Not e: If you suspect that a power-supply fan is not working, please see the description of your platform. On some plat f orms, what appears to be t he f an does not turn, and the actual fan turns only when necessary. On each power supply, a bicolor LED indicator shows the condition of the power supply.

El ect r ical Safety El ect r ical Safety Precautions f or Power Supply Repla cem entPr eca uti ons f or Power Supply R eplacement

Make sure that t he appliance has a direct physical connection to earth ground during normal use. When installing or

repairing an appliance, always connect t he ground circuit f irst and disconnect it last.

Always unplug any appliance before performing repairs or upgrades.

Never touch a power supply when the power cord is plugged in. As long as the power cord is plugged in, line voltages are

present in the power supply even if the power switch is turned of f.

Replacing an AC Power Supply

Citrix NetScaler SDX platforms can accommodate two power supplies, except the SDX 2204 0/22060/22080/22100/22120

and SDX 24 100/24150 platf orms which can accommodate four power supplies. All NetScaler appliances function properly

with a single power supply, except the SDX 2204 0/22060/22080/22100/22120 and SDX 24 100/24150 platf orms which

need two power supplies f or proper operation. T he other power supplies serves as a backup. All power supplies must be of

the same type (AC or DC).

the other power supply is working. T o inst all o r replace a n AC T o inst all o r replace a n AC po wer supply o n a Cit rixpow e r supply o n a Cit rix Net Sca le r N et Scaler a pplia nceappliance

1. Align the semicircular handle perpendicular to t he power supply. Loosen the thumbscrew and press the lever toward the

handle and pull out the existing power supply, as shown in the following figure.

Not e: The illust ration in the f ollowing figures might not represent t he actual NetScaler appliance.

Figure 1. Removing the Existing AC Power Supply

2. Carefully remove t he new power supply from its box.

3. On the back of t he appliance, align the power supply with the power supply slot.

4. Insert t he power supply into the slot and press against t he semicircular handle until you hear the power supply snap into

place.

Figure 2. Inserting the Replacement AC Power Supply

5. Connect the power supply to a power source. If connecting all power supplies, plug separate power cords into the

power supplies and connect them to separate wall sockets.

Not e: NetScaler appliances emit a high-pitched alert if one power supply fails or if you connect only one power cable t o an appliance in which two power supplies are installed. To silence the alarm, press t he small red button on the back panel of the appliance. The disable alarm butt on is functional only when the appliance has two power supplies.

Replacing a DC Power Supply

Citrix NetScaler SDX platforms can accommodate two power supplies, except the SDX 2204 0/22060/22080/22100/22120

and SDX 24 100/24150 platf orms which can accommodate four power supplies. All NetScaler appliances function properly

with a single power supply, except the SDX 2204 0/22060/22080/22100/22120 and SDX 24 100/24150 platf orms which

need two power supplies f or proper operation. T he other power supplies serves as a backup. All power supplies must be of

the same type (AC or DC).

Not e: If the appliance has only one power supply, you have to shut down t he appliance before replacing the power supply. If t he appliance has two power supplies, you can replace one power supply without shutt ing down the appliance, provided the other power supply is working. T o inst all o r replace a T o inst all o r replace a DC pow e r supply o n a Cit rixDC po w er supply o n a Cit rix N et Sc aler Net Sc a ler a pplia nceappliance

1. Loosen t he t humbscrew and press the lever towards the handle and pull out the existing power supply, as shown in the

following figure.

Not e: The illust ration in the f ollowing figures might not represent t he actual NetScaler appliance.

Figure 3. Removing the Existing DC Power Supply

2. Carefully remove t he new power supply from its box.

3. On the back of t he appliance, align the power supply with the power supply slot.

4. Insert t he power supply into the slot while pressing the lever towards the handle. Apply f irm pressure to insert t he power

supply firmly into the slot.

Figure 4. Inserting the Replacement DC Power Supply

5. When the power supply is completely inserted into its slot, release the lever.

6. Connect the power supply to a power source. If connecting all power supplies, plug separate power cords into the

power supplies and connect them to separate wall sockets.

A solid-state drive (SSD) is a high-performance device t hat stores data in solid-state f lash memory.

Replacing a Solid-State Drive

To repla c e a s o lid-st at e To repla c e a s o lid-st at e drive on SDX 2204 0/22060/ 2 2 0 8 0 / 22 100/22120 a nd S DX 2 4 100/ 2 4 150 applia ncesdrive on SDX 2204 0/22060/ 2 2 0 8 0 / 22 100/22120 a nd S DX 2 4 100/ 2 4 150 applia nces

Not e: NetScaler SDX 22040/22060/22080/22100/22120 and SDX 24100/24150 appliances are shipped with f our SSDs, which contain pre-installed configurations of the Net Scaler software. From the left, the first and second SSDs are mirrored and store the configurations of t he SDX appliance. The third and fourth SSDs, which are also mirrored, provide storage f or the Net Scaler instances running on the SDX appliance. All the SSDs are hot-swappable. You can purchase up to f our additional SSDs, in groups of two.

1. Locat e the SSD on t he back panel of t he appliance. Push the safet y latch of t he drive cover down while pulling out on

the drive handle to disengage. Pull out t he f aulty drive.

Figure 5. Removing the Existing Solid-Stat e Drive

2. Verify that the replacement SSD is of t he correct type f or the platform.

3. Pick up the new SSD, open the drive handle f ully up, and insert the drive into the slot as far as possible. To seat the drive,

close the handle f lush with the rear of t he appliance so that t he drive locks securely into the slot.

Important: When you insert the drive, make sure that the Citrix product label is at t he right.

Figure 6. Inserting the Replacement Solid-State Drive

After you replace one of the SSDs, the conﬁguration on the ot her SSD in the mirrored SSD is copied to the replacement

SSD.

Not e: NetScaler SDX 22040/22060/22080/22100/22120 and SDX 24100/24150 appliances support up to 80 instances.

However, the mirrored SSDs in the t hird and fourth slots provide only enough st orage for up to a maximum of 30

instances. To provision more instances on the appliance, you must purchase and install additional SSDs.

To a dd a ddit ional S S Ds on To add a ddit ional SS Ds o n S DX 2 2 04 0/22060/ 2 2 0 8 0 / 22100/22120 a nd S DX 24 100/24 150 appliancesSDX 2204 0/22060/ 2 2 0 8 0 / 22 100/22120 a nd S DX 2 4 100/ 2 4 150 applia nces

Put the ﬁrst new SSD into t he lef tmost empty slot, and put the second new SSD into t he adjacent empty slot.

To repla c e a s o lid-st at e To repla c e a s o lid-st at e drive on any o ther S D X a pplia ncedrive on any o ther S D X a pplia nce

Replacement solid-stat e drives (SSDs) contain a pre-installed version of the Net Scaler software and a generic configuration file (ns.conf), but they do not contain SSL-related certificates and keys, or custom boot settings. After installing the replacement SSD, you have to restore the configuration files and customized settings f rom backup st orage. If no backups are available, you have to reconfigure the appliance. T he f iles to be restored might include:

/f lash/nsconf ig/ns.conf: The current conf igurat ion file.

/f lash/nsconf ig/ZebOS.conf : T he ZebOS conf igurat ion file.

/f lash/nsconf ig/license: T he licenses for the Net Scaler feat ures.

/f lash/nsconf ig/ssl: The SSL certificates and keys required for encrypting data sent to clients or servers.

/nsconf ig/rc.netscaler: Customer-specific boot operat ions (optional).

1. In the conf igurat ion utility of the Management Service, navigat e to Configuration > System, and in the Syst em pane,

click Shutdown Appliance.

2. Locat e the SSD on the back panel of the appliance. Push the saf ety latch of the drive cover to the right or down,

depending on the platf orm, while pulling out on t he drive handle t o disengage. Pull out the f aulty drive.

Not e: The illust ration in the f ollowing figures might not represent your actual NetScaler appliance.

Figure 7. Removing the Existing Solid-State Drive

3. Verify that the replacement SSD is the correct type f or the platform.

4. Pick up the new SSD, open the drive handle fully t o the left or up, and insert t he drive into the slot as far as possible. To

seat t he drive, close the handle f lush with the rear of the appliance so that the drive locks securely into t he slot.

Important: When you insert the drive, make sure that the Citrix product label is at t he t op if the drive is inserted

horizontally, or at the right if t he drive is inserted vertically.

Figure 8. Inserting the Replacement Solid-State Drive

5. T urn on the appliance.

6. Log on to the default IP address by using a web browser, or connect to the serial console by using a console cable, and

perform the initial configuration.

7. Upload a plat f orm license and any optional f eature licenses, including universal licenses, to the NetScaler appliance.

8. Once the correct Net Scaler soft ware version is loaded, you can restore the working configuration. Copy a previous

version of the ns.conf file t o the /nsconfig directory by using an SCP utility or by pasting the previous conf iguration into

the /nsconf ig/ns.conf file f rom the Net Scaler command prompt. To load the new ns.conf file, you must restart t he

NetScaler appliance by entering the reboot command at the NetScaler command prompt.

A hard disk drive (HDD) stores logs and other data f iles. Files stored on the HDD include the newnslog f iles, dmesg and messages files, and any core/crash files. The HDD comes in various capacities, depending on the Citrix NetScaler platf orm. Hard drives are used for storing files required at runtime. An HDD is mounted as /var.

Replacing a Hard Disk Drive

A hard disk drive (HDD) stores log ﬁles and other user ﬁles. Collection of new log ﬁles begins upon boot-up with the new

HDD. Product documentat ion can be downloaded from "MyCitrix.com" and reinstalled to the /var/netscaler/doc location.

T o inst all a To inst all a hard dis k driveha rd disk drive

1. Shut down the appliance.

2. Locat e the hard disk drive on the back panel of t he appliance.

3. Verify that the replacement hard disk drive is the correct t ype for the NetScaler platform.

4. Disengage t he hard disk drive by pushing the safety latch of the drive cover to t he right or down, depending on the

plat f orm, while pulling out on t he drive handle t o disengage. Pull out t he f aulty drive.

Not e: The illust ration in the f ollowing figures might not represent t he actual NetScaler appliance.

Figure 9. Removing the Existing Hard Disk Drive

5. Pick up the new disk drive, open the drive handle f ully to the left, and insert the new drive into t he slot as far as possible.

To seat t he drive, close the handle flush with the rear of t he appliance so that t he hard drive locks securely into t he slot .

Important: When you insert the drive, make sure that the Citrix product label is at t he t op.

Figure 10. Inserting the Replacement Hard Disk Drive

6. T urn on the NetScaler appliance.

A direct attach cable (DAC) assembly is a high performance integrated duplex data link for bi-directional communication.

The cable is compliant with the IPF MSA (SFF-8432) for mechanical form factor and SFP+ MSA for direct attach cables.

The cable, which can be up to 5 met ers long, is dat a-rate agnostic. Supporting speeds in excess of 10 Gbps, it is a cost-

eff ective alternative to optical links (SFP+ transceivers and ﬁber optic cables.) The transceiver with DAC is hot-swappable.

You can insert and remove the transceiver with the attached cable without shutting down the appliance. The Citrix

NetScaler appliance supports only passive DAC.

Not e: Autonegot iation is not supported on an interface to which a direct attach cable (DAC) is connected. Important:

DAC is supported only on 10G ports. Do not insert a DAC into a 1G port.

Do not attempt to unplug the integrated copper cable from the transceiver and insert a f iber cable into t he t ransceiver.

Installing a Direct Attach Cable

Not e: The illust rations in the f ollowing figures are only for reference and might not represent the actual NetScaler appliance. To inst all or remove a To inst all or remove a dire c t a tt ach cabledire c t a t tac h cable

1. To install the DAC, slide it into t he 10G port on the appliance, as shown in the f ollowing figure. You will hear a click when

the DAC properly f its into t he port.

Figure 11. Inserting a DAC into t he 10G port

2. T o remove t he DAC, pull the tab on the t op of the DAC, and then pull the DAC out of the port, as shown in the

following figure.

Figure 12. Removing a DAC f rom the 10G port

Hardware Platforms

Oct 0 7, 20 13

The various NetScaler hardware platforms offer a wide range of feat ures, communicat ion ports, and processing capacities.

All plat f orms have multicore processors.

The Citrix NetScaler SDX appliance is a multi-tenant plat f orm on which you can provision and manage multiple virtual

instances of NetScaler.

For information on the sof t ware releases supported on the NetScaler hardware platf orms, see NetScaler SDX Hardware

and Component Compatibility Matrix.

Citrix NetScaler SDX 8015, SDX 8400, and SDX 8600

Aug 0 1, 20 17

The Citrix NetScaler models SDX 8015, SDX 8400, and SDX 8600 are 1U appliances. Each model has one quad-core processor (8 cores with hyper-threading) and 32 gigabytes (GB) of memory. The SDX 8015/8400/8600 appliances are available in two port configurations:

Six 10/100/1000Base-T copper Ethernet ports and six 1G SFP ports (6x10/100/1000Base-T copper Ethernet ports + 6x1G

SFP)

Six 10/100/1000Base-T copper Ethernet ports and two 10G SFP+ ports (6x10/100/1000Base-T copper Ethernet ports +

2x10G SFP+)

The following ﬁgure shows the front panel of t he SDX 8015/8400/8600 (6x10/100/1000Base-T copper Ethernet ports +

6x1G SFP) appliance.

Figure 1. Citrix NetScaler SDX 8015/8400/8600 (6x10/100/1000Base-T copper Ethernet ports + 6x1G SFP), front panel

The following ﬁgure shows the front panel of t he SDX 8015/8400/8600 (6x10/100/1000Base-T copper Ethernet ports +

2x10G SFP+) appliance.

Figure 2. Citrix NetScaler SDX 8015/84 00/8600 (6x10/100/1000Base-T copper Ethernet ports + 2x10G SFP+), front panel

Depending on the model, the appliance has the following ports:

RS232 serial console port.

One 10/100Base-T copper Ethernet Port (RJ45), also called LOM port. You can use t his port to remotely monitor and

manage t he appliance independently of the NetScaler software.

One 10/100/1000Base-T copper Ethernet management port (RJ45), numbered 0/1. The management port is used to

connect directly to the appliance f or system administration functions.

Network Ports

SDX 8015/8400/8600 (6x10/100/1000Base-T copper Ethernet ports + 6x1G SFP). Six 10/100/1000BASE-T copper

Ethernet ports (RJ45) numbered 1/1, 1/2, 1/3, 1/4, 1/5, and 1/6 on the top row from left t o right, and six 1-gigabit

copper or fiber 1G SFP ports numbered 1/7, 1/8, 1/9, 1/10, 1/11, and 1/12 on the bottom row from left to right.

SDX 8015/8400/8600 (6x10/100/1000Base-T copper Ethernet ports + 2x10G SFP+). Six 10/100/1000BASE-T copper

Ethernet ports (RJ45) numbered 1/1, 1/2, 1/3, 1/4, 1/5, and 1/6 on the top row from left t o right and two 10-gigabit

SFP+ ports numbered 10/1 and 10/2 on the bottom row from left to right.

The following ﬁgure shows the back panel of the SDX 8015/8400/8600 appliance.

Figure 3. Citrix NetScaler SDX 8015/84 00/8600 appliance, back panel

The following components are visible on the back panel of t he SDX 8015/8400/8600 appliance:

300 GB removable solid-stat e drive, which is used to store the Net Scaler software and the user data.

Power switch, which turns off power to the appliance, just as if you were to unplug the power supply. Press the switch

for five seconds to turn off the power.

USB port (reserved f or a future release).

Non-maskable interrupt (NMI) butt on, which is used at t he request of T echnical Support to produce a NetScaler core

dump. You must use a pen, pencil, or other pointed object to press this red butt on, which is recessed to prevent

unintentional activation.

Disable alarm button, which is nonfunctional. T his butt on is f unctional only if you install a second power supply.

Press this button t o stop the power alarm from sounding when you have plugged the appliance into only one power

outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired.

Single power supply, rated at 450 watts, 110-220 volts.

Citrix NetScaler SDX 11500, SDX 13500, SDX 14500, SDX 16500, SDX 18500, and SDX 20500

Oct 25, 20 13

The Citrix NetScaler models SDX 11500/13500/14500/16500/18500/20500 are 2U appliances. Each model has two 6-core

processors for a total of 12 physical cores (24 cores with hyper-threading), and 48 gigabyt es (GB) of memory.

The following ﬁgure shows the front panel of t he SDX 11500/13500/14500/16500/18500/20500 appliance.

Figure 1. Citrix NetScaler SDX 11500/13500/14500/16500/18500/20500 appliance, front panel

The SDX 11500/13500/14500/16500/18500/20500 appliances have t he f ollowing ports:

10/100Base-T copper Ethernet Port (RJ45), also called LOM port. You can use this port to remotely monitor and manage

the appliance independently of the Net Scaler software.

Not e: The LEDs on the LOM port are not operational by design.

RS232 serial console port.

Two 10/100/1000Base-T copper Ethernet management ports (RJ45), numbered 0/1 and 0/2 f rom lef t t o right. T hese

ports are used to connect directly to the appliance f or system administration functions.

Eight 1G SFP ports numbered 1/1, 1/2, 1/3, 1/4 from top to bottom in the first column, and 1/5, 1/6, 1/7, and 1/8 from

top to bottom in the second column.

Four 10GE SFP+ ports numbered 10/1 and 10/2 from top to bot t om in the f irst column, and 10/3 and 10/4 from top to

bottom in the second column.

The following ﬁgure shows the back panel of the SDX 11500/13500/14500/16500/18500/20500 appliance.

Figure 2. Citrix NetScaler SDX 11500/13500/14500/16500/18500/20500 appliance, back panel

The following components are visible on the back panel of t he SDX 11500/13500/14500/16500/18500/20500 appliance:

160 GB removable solid-state drive that is used to store t he NetScaler software.

USB port (reserved f or a future release).

Power switch, which turns off power to the appliance, just as if you were to unplug the power supply. Press the switch

for five seconds to turn off the power.

Non-maskable interrupt (NMI) Button that is used at the request of T echnical Support and produces a core dump on the

NetScaler. You must use a pen, pencil, or other pointed object to press this red butt on, which is recessed to prevent

unintentional activation.

Two removable hard-disk drives that are used to store user data.

Disable alarm button. This button is functional only when the appliance has two power supplies.

Press this button t o stop the power alarm from sounding when you have plugged the appliance into only one power

outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired.

Dual power supplies, each rated at 650 wat t s, 110-220 volts.

Citrix NetScaler SDX 11515, SDX 11520, SDX 11530, SDX 11540, and SDX 11542

Mar 14 , 20 14

The Citrix NetScaler models SDX 11515/11520/11530/11540/11542 are 2U appliances. Each model has t wo 6-core processors for a total of 12 physical cores (24 cores with hyper-threading), and 48 gigabyt es (GB) of memory. The following ﬁgure shows the front panel of t he SDX 11515/11520/11530/11540/11542 appliance.

Figure 1. Citrix NetScaler SDX 11515/11520/11530/11540/11542 appliance, front panel

The SDX 11515/11520/11530/11540/11542 appliances have the following ports:

RS232 serial console port.

10/100Base-T copper Ethernet Port (RJ45), also called LOM port. You can use this port to remotely monitor and manage

the appliance independently of the Net Scaler software.

Not e: The LEDs on the LOM port are not operational by design.

Two 10/100/1000Base-T copper Ethernet management ports (RJ45), numbered 0/1 and 0/2 f rom lef t t o right. T hese

ports are used to connect directly to the appliance f or system administration functions.

Eight 10G SFP+ ports and four copper or fiber 1G SFP ports.

The following ﬁgure shows the back panel of the SDX 11515/11520/11530/11540/11542 appliance.

Figure 2. Citrix NetScaler SDX11515/11520/11530/11540/11542 appliance, back panel

The following components are visible on the back panel of t he SDX 11515/11520/11530/11540/11542 appliance:

256 GB removable solid-stat e drive that is used to st ore the NetScaler software.

USB port (reserved f or a future release).

Power switch, which turns off power to the appliance, just as if you were to unplug the power supply. Press the switch

for five seconds to turn off the power.

Non-maskable interrupt (NMI) Button that is used at the request of T echnical Support and produces a core dump on the

NetScaler. You must use a pen, pencil, or other pointed object to press this red butt on, which is recessed to prevent

unintentional activation.

Two removable hard-disk drives that are used to store user data.

Disable alarm button. This button is functional only when the appliance has two power supplies.

Press this button t o stop the power alarm from sounding when you have plugged the appliance into only one power

outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired.

Dual power supplies, each rated at 650 wat t s, 110-220 volts.

Citrix NetScaler SDX 17500, SDX 19500, and SDX 21500

Oct 25, 20 13

The Citrix NetScaler models SDX 17500/19500/21500 are 2U appliances. Each model has two 6-core processors and 48

gigabytes (GB) of memory.

The following ﬁgure shows the front panel of t he SDX 17500/19500/21500 appliance.

Figure 1. Citrix NetScaler SDX 17500/19500/21500 appliance, front panel

The SDX 17500/19500/21500 appliances have the following ports:

RS232 serial console port.

Two 10/100/1000Base-T copper Ethernet management ports (RJ45), numbered 0/1 and 0/2 f rom lef t t o right. T hese

ports are used to connect directly to the appliance f or system administration functions.

Eight 10GE SFP+ ports numbered 10/1, 10/2, 10/3, and 10/4 on the top row from left t o right, and 10/5, 10/6, 10/7, and

10/8 on the bottom row from left t o right.

The following ﬁgure shows the back panel of the SDX 17500/19500/21500 appliance.

Figure 2. Citrix NetScaler SDX 17500/19500/21500 appliance, back panel

The following components are visible on the back panel of t he SDX 17500/19500/21500 appliance:

160 GB removable solid-state drive that is used to store t he NetScaler software.

USB port (reserved f or a future release).

Power switch, which turns off power to the appliance, just as if you were to unplug the power supply. Press the switch

for five seconds to turn off the power.

Non-maskable interrupt (NMI) butt on that is used at t he request of Technical Support and produces a core dump on the

NetScaler. You must use a pen, pencil, or other pointed object to press this red butt on, which is recessed to prevent

unintentional activation.

Removable hard-disk drive that stores user data.

Disable alarm button. This button is functional only when the appliance has two power supplies.

Press this button t o stop the power alarm from sounding when you have plugged the appliance into only one power

outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired.

Dual power supplies, each rated at 650 wat t s, 110-220 volts.

Citrix NetScaler SDX 17550, SDX 19550, SDX 20550, and SDX 21550

Oct 25, 20 13

The Citrix NetScaler models SDX 17550, SDX 19550, SDX 20550, and SDX 21550 are 2U appliances. Each model has two 6-

core processors f or a total of 12 physical cores (24 cores with hyper-threading), and 96 gigabytes (GB) of memory.

The following ﬁgure shows the front panel of t he SDX 17550/19550/20550/21550 appliance.

Figure 1. Citrix NetScaler SDX 17550/19550/20550/21550 appliance, front panel

The SDX 17550/19550/20550/21550 appliance has the f ollowing ports:

10/100Base-T copper Ethernet Port (RJ45), also called LOM port. You can use this port to remotely monitor and manage

the appliance independently of the Net Scaler software.

Not e: The LEDs on the LOM port are not operational by design.

RS232 serial console port.

Two 10/100/1000Base-T copper Ethernet management ports (RJ45), numbered 0/1 and 0/2 f rom lef t t o right. T hese

ports are used to connect directly to the appliance f or system administration functions.

Eight 10GE SFP+ ports numbered 10/1, 10/2, 10/3, and 10/4 on the top row from left t o right, and 10/5, 10/6, 10/7, and

10/8 on the bottom row from left t o right.

The following ﬁgure shows the back panel of the SDX 17550/19550/20550/21550 appliance.

Figure 2. Citrix NetScaler SDX 17550/19550/20550/21550 appliance, back panel

The following components are visible on the back panel of t he SDX 17550/19550/20550/21550 appliance:

160 GB removable solid-state drive that is used to store t he NetScaler software.

USB port (reserved f or a future release).

Power switch, which turns off power to the appliance, just as if you were to unplug the power supply. Press the switch

for five seconds to turn off the power.

Non-maskable interrupt (NMI) butt on that is used at t he request of Technical Support and produces a core dump on the

NetScaler. You must use a pen, pencil, or other pointed object to press this red butt on, which is recessed to prevent

unintentional activation.

Two removable hard-disk drives that st ore user data.

Disable alarm button. This button is functional only when the appliance has two power supplies.

Press this button t o stop the power alarm from sounding when you have plugged the appliance into only one power

outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired.

Dual power supplies, each rated at 850 wat t s, 110-220 volts.

Citrix NetScaler SDX 22040, SDX 22060, SDX 22080, SDX 22100, and SDX 22120

Oct 25, 20 13

The Citrix NetScaler SDX 22040/22060/22080/22100/22120 are 2U appliances. Each model has two 8-core processors (32 cores with hyper-threading) and 256 gigabytes (GB) of memory. The SDX 22040/22060/22080/22100/22120 appliances are available in two port configurations:

Twelve 1G SFP ports and twenty-f our 10G SFP+ ports (12x1G SFP + 24x10G SFP+)

Twenty-four 10G SFP+ ports (24x10G SFP+)

The following ﬁgure shows the front panel of t he SDX 22040/22060/22080/22100/22120 (12x1G SFP + 24x10G SFP+)

appliance.

Figure 1. Citrix NetScaler SDX 22040/22060/22080/22100/22120 (12x1G SFP + 24x10G SFP+), front panel

The following ﬁgure shows the front panel of t he SDX 22040/22060/22080/22100/22120 (24x10G SFP+) appliance.

Figure 2. Citrix NetScaler SDX 2204 0/22060/22080/22100/22120 (24x10G SFP+), front panel

Depending on the model, the appliance has the following ports:

RS232 serial Console Port.

10/100Base-T copper Ethernet Port (RJ45), also called the LOM port. You can use this port to remotely monitor and

manage t he appliance independently of the NetScaler software.

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1 and 0/2 f rom lef t to right. These

ports are used to connect directly to the appliance f or system administration functions.

Network Ports

SDX 22040/22060/22080/22100/22120 (12x1G SFP + 24x10G SFP+). Twelve copper or fiber 1G SFP ports and

twenty-f our 10G SFP+ ports.

SDX 22040/22060/22080/22100/22120 (24x10G SFP+). Twenty-f our 10G SFP+ ports.

The following ﬁgure shows the back panel of the SDX 2204 0/22060/22080/22100/22120 appliances.

Figure 3. Citrix NetScaler SDX 2204 0/22060/22080/22100/22120, back panel

The following components are visible on the back panel of t he SDX 22040/22060/22080/22100/22120 appliance:

Non-maskable interrupt (NMI) Button, used at the request of T echnical Support to initiate a core dump. To press this red

button, which is recessed to prevent unintentional activation, use a pen, pencil, or other pointed object. The NMI Button

is also available remotely over the network in the LOM GUI, in the Remot e Control menu.

System stat us LED, which indicates the st atus of t he appliance, as described in

htt p://support.citrix.com/proddocs/topic/netscaler-hrdwre-installation-10-5/ns-hardware-common-components-

ref.html.

Not e: On an SDX 22040/22060/22080/22100/22120 appliance running LOM f irmware version 3.22, the syst em st atus

LED indicat es an error (continuously glows RED) even though the appliance is functioning properly.

Four power supplies, each rated at 750 watts, 100-240 volts. A minimum of two power supplies are required for proper

operation. T he extra power supplies act as backup. Each power supply has an LED that indicat es the status of the

power supply, as described in http://support.citrix.com/proddocs/topic/netscaler-hrdwre-installation-10-5/ns-hardware-

common-components-ref.html.

Power switch, which turns off power to the appliance. Press t he switch for less than two seconds to t urn off the

power.

256 GB removable solid-stat e drives.

Citrix NetScaler SDX 24100 and SDX 24150

Oct 25, 20 13

The Citrix NetScaler SDX 24 100/24150 are 2U appliances. Each model has t wo 8-core processors (32 cores with hyper-

threading) and 256 gigabytes (GB) of memory. The SDX 24100/24150 appliances are available in the twelve 1G SFP ports

and twenty-f our 10G SFP+ ports (12x1G SFP + 24x10G SFP+) conﬁguration.

The following ﬁgure shows the front panel of t he SDX 24 100/24150 (12x1G SFP + 24x10G SFP+ ) appliance.

Figure 1. Citrix NetScaler SDX 24 100/24150 (12x1G SFP + 24x10G SFP+ ), front panel

Depending on the model, the appliance has the following ports:

RS232 serial Console Port.

10/100Base-T copper Ethernet Port (RJ45), also called the LOM port. You can use this port to remotely monitor and

manage t he appliance independently of the NetScaler software.

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1 and 0/2 f rom lef t to right. These

ports are used to connect directly to the appliance f or system administration functions.

Network Ports

SDX 24100/24150 (12x1G SFP + 24 x10G SFP+). Twelve copper or f iber 1G SFP ports and twenty-four 10G SFP+ ports.

The following ﬁgure shows the back panel of the SDX 24100/24150 appliances.

Figure 2. Citrix NetScaler SDX 24100/24 150, back panel

The following components are visible on the back panel of t he SDX 24 100/24150 appliance:

Non-maskable interrupt (NMI) Button, used at the request of T echnical Support to initiate a core dump. To press this red

button, which is recessed to prevent unintentional activation, use a pen, pencil, or other pointed object. The NMI Button

is also available remotely over the network in the LOM GUI, in the Remot e Control menu.

System stat us LED, which indicates the st atus of t he appliance, as described in

htt p://support.citrix.com/proddocs/topic/netscaler-hrdwre-installation-10-5/ns-hardware-common-components-

ref.html.

Not e: On an SDX 24100/24150 appliance running LOM firmware version 3.22, the syst em status LED indicat es an error

(continuously glows RED) even though the appliance is functioning properly.

Four power supplies, each rated at 750 watts, 100-240 volts. A minimum of two power supplies are required for proper

operation. T he extra power supplies act as backup. Each power supply has an LED that indicat es the status of the

power supply, as described in http://support.citrix.com/proddocs/topic/netscaler-hrdwre-installation-10-5/ns-hardware-

common-components-ref.html.

Power switch, which turns off power to the appliance. Press t he switch for less than two seconds to t urn off the

power.

Four 600 GB removable solid-stat e drives. The first two left most solid-state drives store the NetScaler software. The

next two solid-stat e drives store user data. Additionally, you can extend the SSD storage (optional) by another 2 or 4

600 GB SSDs.

Citrix NetScaler SDX 14020, SDX 14030, SDX 14040, SDX 14060, SDX 14080 and SDX 14100

Dec 22, 20 16

The Citrix NetScaler SDX 14020/14030/14040/14060/14080/14100 are 2U appliances. Each model has two 6-core processors and 64 gigabytes (GB) of memory

and sixteen 10G SFP+ ports (16x10G SFP+).

Note: For information about NetScaler SDX hardware and component compatibi lity matrix, see https://docs.citrix.com/en-us/sdx/11/sdx-ag-supported-versio ns-

ref.html.

The following figure shows the front panel of the SDX 14020/14030/14040/14060/14080/ 14100 ( 16x10G SFP+) appliance.

Figure 1. Citrix NetScaler SDX 14020 /14030/14040/14060/14080/14100 ( 16x10G SFP+), front panel

The NetScaler SDX 14020/14030/14040/14060/14080/14100 appliances have the following ports:

RS232 serial Console Port.

10/100Base-T copper Ethernet Port (RJ45), also called the LOM port. You can use this port to remotely monitor and

manage t he appliance independently of the NetScaler software.

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1 and 0/2 f rom lef t t o right. T hese

ports are used to connect directly to the appliance f or system administration functions.

Net work Ports, sixteen 10G SFP+ ports ( 16x10G SFP+ ).

Not e:Not e: The 10G SFP+ ports on these appliances support copper 1G SFP t ransceivers.

The following ﬁgure shows the back panel of the SDX 14020/14030/14040/14060/14080/ 14100 appliance.

Figure 2 . Cit rix N e t Sc a ler S D X 14 020/14 030/14 04 0/ 14 0 6 0 / 14 08 0 / 14 100, back pa nelFigure 2 . Cit rix N e t Sc a ler S D X 14 020/14 030/14 04 0/ 14 0 6 0 / 14 08 0 / 14 100, back pa nel

The following components are visible on the back panel of t he SDX 14020/14030/14040/14060/14080/14100 appliance:

Two 240 GB removable solid-stat e drives (SSDs). The two leftmost solid-state drives st ore the NetScaler software. The

next two solid-stat e drives, of 300 GB each, store user data. T he remaining four solid-state drives are reserved f or future

use. The Net Scaler SDX 14040 appliance has six 300 GB SSDs and Net Scaler SDX 14060/14080/14100 appliances have

eight 300 GB SSDs. These appliances are redundant array of independent disks (RAID) devices. For more information, see

htt p://docs.citrix.com/en-us/sdx/11/manage-monitor-appliance-network-configurat ion/raid-introduction.html.

Power switch, which turns power to the appliance on or off. Press t he switch f or less than two seconds to turn off the

power.

Two power supplies, each rated at 1000 wat ts, 100-240 volts. Each power supply has an LED t hat indicates the stat us of

the power supply, as described in http://docs.citrix.com/en-us/sdx/11/hardware-installation/common-hardware-

components.html.

Disable alarm button, which is functional only when the appliance has two powersupplies. Press this button to st op the

power alarm from sounding when you have plugged the appliance into only one power outlet, or when one power supply

is malfunctioning and you want to continue operating the appliance until it is repaired.

Non-maskable interrupt (NMI) Butt on, used at t he request of Technical Support to initiate a core dump. To press this

red button, which is recessed to prevent unintentional activation, use a pen, pencil, or ot her pointed object. T he NMI

Butt on is also available remotely over the network in the LOM GUI, in the Remote Control menu. For more information

about the lights out management port of t he appliance, see http://docs.citrix.com/en-us/sdx/11/hardware-

installation/lights-out-management-port-lom-of-sdx.html.

Citrix NetScaler SDX 14020 40G, SDX 14040 40G, SDX 14060 40G, SDX 14080 40G, SDX 14100 40G

Mar 24 , 20 16

The Citrix NetScaler SDX 14020 40G, SDX 14040 4 0G, SDX 14060 40G, SDX 14080 4 0G, and SDX 14100 40G are 2U

appliances. Each model has two 6-core processors and 64 gigabytes (GB) of memory. The SDX 14020 40G, 1404 0 40G, SDX

14060 4 0G, SDX 14080 40G, and SDX 14100 40G appliances are available in the four 40G QSFP+ ports and sixteen 10G

SFP+ ports (4x40G QSFP+ + 16x10G SFP+ ) conﬁgurat ion.

The following ﬁgure shows the front panel of t he SDX 14020 40G, SDX 14040 4 0G, SDX 14060 40G, SDX 14080 4 0G

(4x4 0G QSFP+ + 16x10G SFP+) appliance.

Figure 1. Citrix NetScaler SDX 14020 40G, SDX 14040 4 0G, SDX 14060 40G, SDX 14080 40G (4x4 0G QSFP+ + 16x10G SFP+),

front panel

The NetScaler SDX 14020 40G, SDX 14040 40G, SDX 14060 4 0G, SDX 14080 40G appliances have t he following ports:

RS232 serial Console Port.

10/100Base-T copper Ethernet Port (RJ45), also called the LOM port. You can usethis port to remotely monitor and

manage t he appliance independently of the NetScaler software.

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1and 0/2 from lef t t o right. T hese

ports are used to connect directly to the appliancef or system administration functions.

Network Ports, four 40G QSFP+ ports and sixteen 10G SFP+ ports (4x40G QSFP+ + 16x10G SFP+).

Not e the following points regarding the network ports on SDX 14020 40G, SDX 1404 0 40G, SDX 14060 40G, SDX

14080 4 0G appliances:

o 10G ports do not support 1G copper or 1G ﬁber transceivers.

o 40G ports do not support 10G and 1G transceivers.

The following ﬁgure shows the back panel of the SDX 14020 40G, SDX 14040 40G, SDX 14060 40G, SDX 14080 40G

appliance.

Figure 2. Citrix NetScaler SDX 14020 40G, SDX 14040 40G, SDX 14060 40G, SDX 14080 40G, back panel

The following components are visible on the back panel of t he SDX 14020 40G, SDX 14040 4 0G, SDX 14060 40G, SDX

14080 4 0G appliance:

Two 240 GB removable solid-stat e drives (SSDs). The two leftmost solid-state drives st ore the NetScaler software. The

next two solid-stat e drives store user data. The remaining four solid-state drives are reserved for future use.These

appliances are redundant array of independent disks (RAID) devices. In a RAID configuration, the same data is stored on

multiple drives to improve perf ormance, increase st orage capacity, lower the risk of data loss, and provide fault t olerance.

T he two SSDs store the same dat a. If one fails and you replace it, the new SSD mirrors the ot her one.

Power switch, which turns power to the appliance on or off. Press t he switch f or lesst han two seconds to turn off the

power.

Two power supplies, each rated at 1000 wat ts, 100-240 volts. Each power supply hasan LED t hat indicates the status of

the power supply, as described in http://docs.citrix.com/en-us/netscaler/10-1/ns-gen-hardware-wrapper-10-con/ns-

hardware-common-components-ref .html.

Disable alarm button, which is functional only when the appliance has two powersupplies.

Press this button t o stop the power alarm from sounding when you have plugged the appliance into only one power

outlet, or when one power supply is malfunctioning and you want to continue operating the appliance until it is

repaired.

Non-maskable interrupt (NMI) Button, used at the request of T echnical Support toinitiate a core dump. To press this red

button, which is recessed to preventunintentional activation, use a pen, pencil, or ot her pointed object . The NMI Button

is also available remotely over the network in the LOM GUI, in the Remot e Control menu. For more inf ormation about

the lights out management port of the appliance, see http://docs.citrix.com/en-us/netscaler/10-1/ns-gen-hardware-

wrapper-10-con/ns-hardware-lom-intro-wrapper-con.html.

Citrix NetScaler SDX 25100-40G, SDX 25160-40G

Mar 24 , 20 16

The Citrix NetScaler SDX 25100-40G, SDX 25160-40G are 2U appliances. Each model has two 10-core processors, 256

gigabytes (GB) of memory, four 40G QSFP+ ports, and sixteen 10G SFP+ ports (4x40G QSFP+ + 16x10G SFP+).

The following ﬁgure shows the front panel of t he SDX 25100-40G, SDX 25160-40G (4x4 0G QSFP+ + 16x10G SFP+)

appliance.

Figure 1Figure 1. Citrix NetScaler SDX 25100-40G, SDX 25160-40G (4x40G QSFP+ + 16x10G SFP+), front panel

The NetScaler SDX 25100 40G, SDX 25160 40G appliances have the following ports:

RS232 serial Console Port.

10/100Base-T copper Ethernet Port (RJ45), also called the LOM port. You can usethis port to remotely monitor and

manage t he appliance independently of the NetScaler software.

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1and 0/2 from lef t t o right. T hese

ports are used to connect directly to the appliancef or system administration functions.

Network Ports, four 40G QSFP+ ports and sixteen 10G SFP+ ports (4x40G QSFP+ + 16x10G SFP+).

Not e the following points regarding the network ports on SDX 25100-40G, SDX 25160-40G appliances:

o 10G ports do not support 1G copper or 1G ﬁber transceivers.

o 40G ports do not support 10G and 1G transceivers.

The following ﬁgure shows the back panel of the SDX 25100-40G, SDX 25160-40G appliance.

Figure 2Figure 2 . Citrix NetScaler SDX 25100-40G and SDX 25160-40G back panel

The following components are visible on the back panel of t he SDX 25100-40G, SDX 25160-40G appliance:

Two 300 GB removable solid-stat e drives (SSDs). The two leftmost solid-state drives store t he NetScaler software. The

next two solid-stat e drives, of 300 GB each, store user data. T he remaining four solid-state drives are reserved f or future

use. These appliances are redundant array of independent disks (RAID) devices. For more information, see

htt p://docs.citrix.com/en-us/sdx/11/manage-monitor-appliance-network-configurat ion/raid-introduction.html.

Power switch, which turns power to the appliance on or off. Press t he switch f or less than two seconds to turn off the

power.

Two power supplies, each rated at 1000 wat ts, 100-240 volts. Each power supply has an LED t hat indicates the stat us of

the power supply, as described in http://docs.citrix.com/en-us/sdx/11/hardware-installation/common-hardware-

components.html.

Disable alarm button, which is functional only when the appliance has two powersupplies.

Press this button t o stop the power alarm from sounding when you have plugged the appliance into only one power

outlet, or when one power supply is malfunctioning and you want to continue operating the appliance until it is

repaired.

Non-maskable interrupt (NMI) Button, used at the request of T echnical Support to initiate a core dump. To press this red

button, which is recessed to preventunintentional activation, use a pen, pencil, or ot her pointed object . The NMI

Butt onis also available remotely over the network in the LOM GUI, in the Remote Controlmenu. For more information

about the lights out management port of t he appliance, see http://docs.citrix.com/en-us/sdx/11/hardware-

installation/lights-out-management-port-lom-of-sdx.html.

Citrix NetScaler SDX 25100A, SDX 25160A

Jan 11, 20 17

The Citrix NetScaler SDX 25100A and SDX 25160A are 2U appliances. Each model has two 10-core processors, 256 GB of

memory, eight 4 0GE QSFP+ ports (8x40GE QSFP+).

The following ﬁgure shows the front panel of t he SDX 25100A and SDX 25160A appliance.

Figure 1Figure 1. Citrix NetScaler SDXSDX 25100A and SDX 25160A (8x40GE QSFP+) front panel

The NetScaler SDX 25160A and SDX 25100A appliances have the following ports:

RS232 serial Console Port.

10/100Base-T copper Ethernet Port (RJ45), also called the LOM port. You can use this port to remotely monitor and

manage t he appliance independently of the NetScaler software.

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1and 0/2 from lef t t o right. T hese

ports are used to connect directly to the appliancef or system administration functions.

Network ports, eight 40GE QSFP+ ports (8x40GE QSFP+ ).

Not e the following points regarding the network ports on SDX 25100A and SDX 25160A appliances:

10GE ports do not support 1G copper or 1G fiber transceivers.

40GE ports do not support 10G and 1G transceivers.

The following ﬁgure shows the back panel of the SDX SDX 25100A and SDX 25160A appliance.

Figure 2Figure 2 . Citrix NetScaler SSDX 25100A and SDX 25160A back panel

The following components are visible on the back panel of t he SDX 25100A and SDX 25160A appliance:

Two 300 GB removable solid-stat e drives (SSDs). The two leftmost solid-state drives store t he NetScaler software. The

next two solid-stat e drives, of 300 GB each, store user data. T he remaining four solid-state drives are reserved f or future

use. These appliances are redundant array of independent disks (RAID) devices. For more information,

see http://docs.citrix.com/en-us/sdx/11/manage-monitor-appliance-network-configuration/raid-introduction.html.

Power switch, which turns power to the appliance on or off. Press t he switch f or less than two seconds to turn off the

power.

Two power supplies, each rated at 1000 wat ts, 100-240 volts. Each power supply has an LED t hat indicates the stat us of

the power supply, as described in http://docs.citrix.com/en-us/sdx/11/hardware-installation/common-hardware-

components.html.

Disable alarm button, which is functional only when the appliance has two powersupplies.

Press this button t o stop the power alarm from sounding when you have plugged the appliance into only one power outlet,

or when one power supply is malfunctioning and you want t o continue operating the appliance until it is repaired.

Non-maskable interrupt (NMI) Button, used at the request of T echnical Support to initiate a core dump. To press this red

button, which is recessed to preventunintentional activation, use a pen, pencil, or ot her pointed object . The NMI

Butt onis also available remotely over the network in the LOM GUI, in the Remote Controlmenu. For more information

about the lights out management port of t he appliance, see http://docs.citrix.com/en-us/sdx/11/hardware-

installation/lights-out-management-port-lom-of-sdx.html.

Citrix NetScaler SDX 14040-40S, SDX 14060-40S, SDX 14080-40S, SDX 14100-40S

May 02, 20 17

The Citrix NetScaler SDX 14040-40S/14060-4 0S/14080-40S/14100-40S are 2U appliances. Each model has two 6-core

processors and 64 gigabyt es (GB) of memory and four 40GE QSFP+ ports and eight 10GE SFP+(4x 40GE QSFP+ ; 8x 10GE

SFP+).

Not e: For inf ormation about NetScaler SDX hardware and component compatibility matrix, see htt ps://docs.citrix.com/en-

us/sdx/11/sdx-ag-supported-versions-ref.html.

The following ﬁgure shows the front panel of t he SDX 14040-40S/14060-40S/14080-40S/14100-40S (4x 4 0GE QSFP+; 8x

10GE SFP+) appliance.

Figure 1Figure 1. Citrix NetScaler SDX 1404 0-40S/14060-40S/14080-40S/14100-40S f ront panel

The NetScaler SDX 14040-40S/14060-40S/14080-40S/14100-40S appliances have the following ports:

RS232 serial Console Port.

10/100Base-T copper Ethernet Port (RJ45), also called the LOM port. You can use this port to remotely monitor and

manage t he appliance independently of the NetScaler software.

Two 10/100/1000Base-T copper Ethernet Management Ports (RJ45), numbered 0/1 and 0/2 f rom lef t t o right. T hese

ports are used to connect directly to the appliance f or system administration functions.

Net work ports: four 40GE QSFP+ ports and eight 10GE SFP+(4x 40GE QSFP+ ; 8x 10GE SFP+).

Not e: The 10G SFP+ ports on these appliances support copper 1G SFP transceivers.

The following ﬁgure shows the back panel of the SDX 14020/14030/14040/14060/14080/ 14100 appliance.

Figure 2. Citrix NetScaler SDX 1404 0-40S/14060-40S/14080-40S/14100-40S back panel

The following components are visible on the back panel of t he SDX 14020/14030/14040/14060/14080/14100 appliance:

Two 240 GB removable boot solid-state drives (SSDs). The t wo leftmost solid-state drives st ore the Net Scaler soft ware.

Four 300 GB st orage SSD. The next t wo solid-state drives, of 300 GB each, store user data. The remaining four solid-

state drives are reserved for future use. These appliances are redundant array of independent disks (RAID) devices. For

more information, see htt p://docs.citrix.com/en-us/sdx/11/manage-monitor-appliance-network-configurat ion/raid-

introduction.html.

Power switch, which turns power to the appliance on or off. Press t he switch f or less than two seconds to turn off the

power.

Two power supplies, each rated at 1000 wat ts, 100-240 volts. Each power supply has an LED t hat indicates the stat us of

the power supply, as described in http://docs.citrix.com/en-us/sdx/11/hardware-installation/common-hardware-

components.html.

Disable alarm button, which is functional only when the appliance has two powersupplies. Press this button to st op the

power alarm from sounding when you have plugged the appliance into only one power outlet, or when one power supply

is malfunctioning and you want to continue operating the appliance until it is repaired.

Non-maskable interrupt (NMI) Butt on, used at t he request of Technical Support to initiate a core dump. To press this

red button, which is recessed to prevent unintentional activation, use a pen, pencil, or ot her pointed object. T he NMI

Butt on is also available remotely over the network in the LOM GUI, in the Remote Control menu. For more information

about the lights out management port of t he appliance, see http://docs.citrix.com/en-us/sdx/11/hardware-

installation/lights-out-management-port-lom-of-sdx.html.

Citrix NetScaler SDX 14030 FIPS, 14060 FIPS, 14080 FIPS

Jul 07, 20 17

See Conﬁguring an SDX 14000 FIPS Appliance for more information.

Summary of Hardware Speciﬁcations

May 11, 20 17

The following tables summarize the specifications of the hardware plat f orms. The latest NetScaler dat asheet is available at https://www.citrix.com/products/netscaler-adc/.

Table 1. SDX Platf orm Summary

SDX 8015/SDX

84 00/SDX 8600

SDX 11500/SDX

13500/SDX 14500/SDX

16500/SDX 18500/SDX

20500

SDX

11515/11520/11530/11540/1154 2

Processors 1 quad-core (8 cores with

hyper-threading)

2 six-core (24 cores with

hyper-threading)

2 six-core

Memory 32 GB 48 GB 48 GB

Ports - 1G 6x1G SFP +

6x10/100/1000 Base-T

copper Ethernet model:

6xcopper/ﬁber 1G SFP

ports,

6x10/100/1000Base-T

copper Ethernet ports

2x10G SFP+

6x10/100/1000 Base-T

copper Ethernet model:

6xcopper/ﬁber 1G SFP

ports,

8x1G SFP ports 8x1G SFP + 4 x10G SFP+ model:

8xcopper/ﬁber 1G SFP ports

8x1G SFP + 8x10/100/1000Base-

T copper Ethernet model:

8xcopper/ﬁber 1G SFP ports,

8x10/100/1000Base-T copper

Ethernet ports

Ports - 10G 2x10G SFP+

6x10/100/1000 Base-T

copper Ethernet model:

2x10G SFP+ Ports

4x10G SFP+ ports 8x1G SFP + 4 x10G SFP+ model:

4x10G SFP+ ports

Number of Power

Supplies

1 2 2

Maximum NetScaler 5 20 20

Instances

Supported

AC Power Supply

input voltage,

frequency, &

current

100–240 VAC

50– 60 Hz

2.5 A

100-240 VAC

50-60 Hz

6.5-3.5 A

100–240 VAC

50– 60 Hz

6.5– 3.5 A

Maximum Power

Consumption

450 W 650 W 650 W

Heat Dissipat ion 630 BT U per hour 2200 BT U per hour 2200 BT U per hour

Weight 32 lbs

14.52 kg

46 lbs 46 lbs

20.87 kg

Height 1U 2U 2U

Width EIA 310-D for 19-inch

racks

EIA 310-D for 19-inch racks EIA 310-D for 19-inch racks

Depth 24.01 in or 61 cm 28 in or 71.68 cm 28 in or 71.68 cm

Operating

Temperature

(degree Celsius)

0– 4 0° C

32– 104° F

0-40 0– 4 0° C

32– 104° F

Humidity range

(non-condensing)

5%– 95% 5%-95% 5%– 95%

Saf ety

Certiﬁcations

TUV CSA CSA

EMC &

Susceptibility

FCC (Part 15 Class A), CE,

C-Tick, VCCI-A

FCC (Part 15 Class A), CE, C-

Tick, VCCI, CCC, KC, NOM,

GOST, SABS, SASO

FCC (Part 15 Class A), CE, C-Tick,

VCCI, CCC, KC, NOM, GOST, SABS,

SASO

Compliance RoHS, WEEE RoHS, SVHC, WEEE RoHS, SVHC, WEEE

SDX 8015/SDX

84 00/SDX 8600

SDX 11500/SDX

13500/SDX 14500/SDX

16500/SDX 18500/SDX

20500

SDX

11515/11520/11530/11540/1154 2

Table 2. SDX Platf orm Summary (contd.)

SDX 17500/SDX

19500/SDX

21500

SDX 17550/SDX

19550/SDX

20550/SDX 21550

SDX 2204 0/SDX

22060/SDX 22080/SDX

22100/SDX 22120

SDX 24100/SDX

24150

Processors 2 six-core (24

cores with

hyper-threading)

2 six-core (24 cores

with hyper-

threading)

2 eight-core (32 cores

with hyper-threading )

2 eight-core (32 cores

with hyper-threading )

Memory 48 GB 96 GB 256 GB 256 GB

Ports - 1G NA NA 12x1G SFP + 24 x10G

SFP+ model:

12xcopper/ﬁber 1G SFP

ports

12x1G SFP + 24 x10G

SFP+ model:

12xcopper/ﬁber 1G

SFP ports

Ports - 10G 8x10G SFP+

ports

8x10G SFP+ ports 12x1G SFP + 24 x10G

SFP+ model:

24x10G SFP+ ports

24x10G SFP+ port s

model:

24x10G SFP+ ports

12x1G SFP + 24 x10G

SFP+ model:

24x10G SFP+ ports

Number of Power

Supplies

2 2 4 4

Maximum NetScaler

Instances Supported

20 40 80 80

AC Power Supply

input voltage,

frequency, & current

100-240 VAC

50-60 Hz

6.5-3.5 A

100-240 VAC

50-60 Hz

6.5-3.5 A

12x1G SFP + 24 x10G

SFP+ model:

100-240VAC

50/60Hz

6.0-12.0A

24x10G SFP+ model:

100-240VAC

12x1G SFP + 24 x10G

SFP+ model:

100-240VAC

50/60Hz

6.0-12.0A

50/60 hz

50/60Hz

6.5-15.5A

Maximum Power

Consumption

650 W 850 W 12x1G SFP + 24 x10G

SFP+ model:

1050 W

24x10G SFP+ model:

1400 W

12x1G SFP + 24 x10G

SFP+ model:

1050 W

Heat Dissipat ion 2200 BTU per

hour

2900 BT U per hour 12x1G SFP + 24 x10G

SFP+ model:

2,000-2,6000 BT U per

hour

24x10G SFP+ model:

2,700-3,800 BT U per hour

12x1G SFP + 24 x10G

SFP+ model:

2,000-2,6000 BT U per

hour

Weight 40 lbs 40 lbs 85 lbs

38.56 kg

85 lbs

38.56 kg

Height 2U 2U 2U 2U

Width EIA 310-D f or

19-inch racks

EIA 310-D for 19-

inch racks

EIA 310-D for 19-inch

racks

EIA 310-D for 19-inch

racks

Depth 24.75 in or

62.865 cm

24.75 in or 62.865

28¼ in or 72 cm 28¼ in or 72 cm

Operating

Temperature (degree

Celsius)

0-40 0-40 0– 4 0° C

32– 104° F

0– 4 0° C

32– 104° F

Humidity range (non-

condensing)

5%-95% 5%-95% 20%– 80% 20%– 80%

Saf ety Certiﬁcations TUV TUV CSA CSA

SDX 17500/SDX

19500/SDX

21500

SDX 17550/SDX

19550/SDX

20550/SDX 21550

SDX 2204 0/SDX

22060/SDX 22080/SDX

22100/SDX 22120

SDX 24100/SDX

24150

EMC & Susceptibility FCC (Part 15

Class A), CE,

C-

Tick, VCCI-A

FCC (Part 15 Class

A), CE, C-Tick, VCCI-

FCC (Part 15 Class A), CE

(EN55022/55024 ), C-Tick,

VCCI

Compliance RoHS, WEEE RoHS, WEEE RoHS, WEEE RoHS, WEEE

SDX 17500/SDX

19500/SDX

21500

SDX 17550/SDX

19550/SDX

20550/SDX 21550

SDX 2204 0/SDX

22060/SDX 22080/SDX

22100/SDX 22120

FSCDCX (2P4ar1t0 105/ SClDaXss A),

Table 3. SDX Platform Summary (contd.)

Speciﬁcat ions SDX

14020/14 030/14 04 0/14 060/14 080/14 100

SDX 14020-4 0G/14 04 040G/14 06040G/14 080-4 0G/14 10040G

SDX 1404 040S/1406040S/1408040S/14100-4 0S

Regulatory model

number

Citrix 2U1P1B

Citrix 2U1P1B Citrix 2U1P1B

Processors 2 six-core

2 six-core 2 six-core

Memory 64 GB

64 GB 64 GB

Number of power

supplies

2 2

AC power supply

input voltage,

frequency, and

current

100-240V AC

50-60 Hz

5.9 – 2.95 A

100-240V AC

50-60 Hz

5.9 – 2.95 A

100-240V AC

50-60 Hz

5.9 – 2.95 A

DC power supply

input voltage and

current

-36V t o -72V DC

16.5 – 8.25 A

-36V t o -72V DC

16.5 – 8.25 A

-36V t o -72V DC

16.5 – 8.25 A

Maximum AC

power

consumption

528 W

528 W 528 W

Maximum DC

power

consumption

594 W

594 W 594 W

Airﬂow (front t o 110 CFM Typical 110 CFM Typical 110 CFM Typical

CE (EN55022/55024),

24150

C-Tick, VCCI

rear)

175 CFM Maximum 175 CFM Maximum 175 CFM Maximum

Heat dissipation 1412 BT U per hour Typical

1412 BTU per hour Typical

Package weight

(lbs.)

60 60

System weight

(lbs.)

39 39

Height 2U

2U 2U

Width EIA 310-D for 19-inch racks EIA 310-D for 19-inch

racks

EIA 310-D for 19inch racks

Depth 7 2 cm; 28¼ in

72 cm; 28¼ in 72 cm; 28¼ in

Operating

temperature

0-40°C; 32-104°F

0-40°C; 32-104°F 0-40°C; 32-104°F

Humidity range

(non-condensing)

20%-80%

20%-80% 20%-80%

Saf ety

certiﬁcations

CSA

CSA CSA

EMC &

susceptibility

USA (FCC), Europe (CE), Japan (VCCI),

Australia (RCM), China (CCC), Korea

(KCC), India (BIS), Mexico (NOM), Saudi

Arabia (CITC), South Africa (ICASA),

Russia (EAC, CU-TR), Taiwan (BSMI),

Brazil (Inmet ro & Anat el), Israel (MoE,

MoC)

USA (FCC), Europe (CE),

Japan (VCCI),

Australia (RCM), China

(CCC), Korea

(KCC), India (BIS), Mexico

(NOM), Saudi

Arabia (CITC), South Africa

(ICASA),

Russia (EAC, CU-TR),

Taiwan (BSMI),

Brazil (Inmet ro & Anat el),

Israel (MoE,

USA (FCC), Europe

(CE), Japan (VCCI),

Australia (RCM),

China (CCC), Korea

(KCC), India (BIS),

Mexico (NOM),

Saudi

Arabia (CITC), South

Africa (ICASA),

Russia (EAC, CU-TR),

Taiwan (BSMI),

Brazil (Inmet ro &

Anatel), Israel (MoE,

MoC) MoC)

Environmental

compliance

WEEE, RoHS, REACH

Table 4. SDX Platform Summary (contd.)

Speciﬁcations SDX 25160A/25100A

SDX 25100-40G/25160-40G

Regulatory model number Citrix 2U1P1D

Citrix 2U1P1D

Processors 2 10-core

2 10-core

Memory 256 GB

256 GB

Number of power supplies 2

AC power supply input voltage,

frequency, and current

100-240V AC

50-60 Hz

5.9 – 2.95 A

100-240V AC

50-60 Hz

5.9 – 2.95 A

DC power supply input voltage and

current

-36V t o -72V DC

16.5 – 8.25 A

-36V t o -72V DC

16.5 – 8.25 A

Maximum AC power consumption 822 W

528 W

Maximum DC power consumption 594 W

594 W

Airﬂow (front t o rear)

Heat dissipation

Package weight (lbs.) 60

System weight (lbs.) 39

Height 2U

Width EIA 310-D for 19-inch racks

EIA 310-D for 19-inch racks

Depth 71.2 cm; 28 in

71.2 cm; 28 in

Operating temperat ure 0-40°C; 32-104°F

0-40°C; 32-104°F

Humidity range (non-condensing) 5%-95%

5%-95%

Saf ety certiﬁcations CSA

CSA

EMC & susceptibility

Environmental compliance RoHS

RoHS

Preparing for Installation

Jan 28 , 20 11

Bef ore you install your new appliance, caref ully unpack your appliance and make sure that all parts were delivered. Once

you are satisﬁed t hat your appliance has been delivered to your expectations, verify that the location where the appliance

will be installed meets temperature and power requirements and that t he server cabinet or ﬂoor-to-ceiling cabinet is

securely bolted to t he ﬂoor and has sufﬁcient airﬂow.

Only trained and qualiﬁed personnel should install, maintain, or replace the appliance, and eff orts should be t aken to ensure

that all cautions and warnings are followed.

Unpacking the Appliance

The hardware accessories for your particular appliance, such as cables, adapters, and rail kit, vary depending on the

hardware platf orm you ordered. Unpack the box that contains your new appliance on a st urdy table with plenty of space

and inspect the contents.

Use the f ollowing list to verify t hat you received everything that should have been included in the box.

The appliance you ordered

One RJ-45 t o DB-9 adapter

One 6 f t RJ-45/DB-9 cable

The following list specifies the number of power cables included for each appliance model:

One power cable f or the SDX 8015/8400/8600 appliances

Two power cables for the SDX 11500/13500/14500/16500/18500/20500, SDX 11515/11520/11530/11540/11542, and

SDX 17500/19500/21500, SDX 17550/19550/20550/21550, SDX 14020/14030/14040/ 14060/14080/14100, SDX

14020-40G/14040-40G/14060-40G/14080-40G/14100-40G, SDX 14040-40S/14060-4 0S/14080-40S/14100-40S, and

SDX 14030 FIPS/14060 FIPS/14080 FIPSappliances

Four power cables for the SDX 22040/22060/22080/22100/22120 and SDX 24 100/24150 appliances

Not e: Make sure that a power outlet is available for each cable.

Not e: For Brazilian customers, Citrix does not ship a power cable. Use a cable that conf orms to the ABNT NBR

14136:2002 standard.

One standard 4-post rail kit

Not e: If the kit t hat you received does not fit your rack, contact your Citrix sales representat ive to order the appropriat e

kit.

In addition to the items included in the box with your new appliance, you will need the f ollowing items to complete the installation and initial configuration process.

Ethernet cables for each additional Ethernet port that you will connect to your network

One available Et hernet port on your network switch or hub for each Net Scaler Ethernet port you want to connect to

your network

Not e: Transceiver modules are sold separately. Contact your Citrix sales representat ive to order transceiver modules f or

your appliance. Only transceivers supplied by Citrix are supported on the appliance.

A computer to serve as a management workstat ion

Preparing the Site and Rack

There are speciﬁc site and rack requirements for the NetScaler appliance. You must make sure that adequate environmental

control and power density are available. Racks must be bolted to t he ground, have sufﬁcient airﬂow, and have adequate

power and network connections. Preparing the site and rack are important steps in the installation process and help ensure

a smooth installation.

Site Requirements

The appliance should be installed in a server room or server cabinet with the following features:

Environment cont rol

An air conditioner, preferably a dedicated computer room air conditioner (CRAC), capable of maintaining the cabinet or

server room at a t emperature of no more than 27 degrees C/80.6 degrees F at altitudes of up to 2100 m/7000 ft, or 18

degrees C/64 .4 degrees F at higher altitudes, a humidity level no greater than 45 percent, and a dust-f ree environment.

Power density

Wiring capable of handling at least 4,000 wat t s per rack unit in addition to power needs for the CRAC.

Rack Requirements

The rack on which you install your appliance should meet the following criteria:

Rack characterist ics

Racks should be either integrated into a purpose-designed server cabinet or be the f loor-to-ceiling type, bolted down at

both top and bottom to ensure stability. If you have a cabinet, it should be installed perpendicular to a load-bearing wall for

stability and suff icient airflow. If you have a server room, your racks should be installed in rows spaced at least 1 met er/3

feet apart for sufficient airflow. Your rack must allow your IT personnel unfettered access to the front and back of each

server and to all power and net work connections.

Power connections

At minimum, two standard power outlets per unit.

Net work connections

At minimum, four Ethernet connect ions per rack unit.

Space requirement s

One empty rack unit for the Citrix NetScaler SDX 8015/8400/8600, and two consecutive empty rack units f or all other

appliance models.

Not e: You can order the f ollowing rail kits separately.

Compact 4-post rail kit, which fits racks of 23 to 33 inches.

2-post rail kit, which fits 2-post racks.

Cautions and Warnings

Electrical Safety Precautions

Caution: During installation or maintenance procedures, wear a grounding wrist st rap to avoid ESD damage t o the electronics of the appliance. Use a conductive wrist st rap at t ached to a good earth ground or to the appliance. You can attach it to t he connector beside the ESD symbol on the back. Follow basic electrical safety precautions to protect yourself f rom harm and the appliance from damage.

Be aware of the location of the emergency power off (EPO) switch, so that you can quickly remove power to the

appliance if an electrical accident occurs.

Remove all jewelry and other metal objects t hat might come into contact with power sources or wires before installing

or repairing the appliance. When you touch both a live power source or wire and ground, any metal objects can heat up

rapidly and may cause burns, set clothing on fire, or fuse the metal object to an exposed terminal.

Use a regulating, uninterruptible power supply (UPS) to protect the appliance f rom power surges and voltage spikes, and

to keep the appliance operating in case of power failure.

Never stack t he appliance on top of any ot her server or elect ronic equipment.

All appliances are designed to be installed on power syst ems that use T N earthing. Do not install your device on a power

system that uses either TT or IT earthing.

Make sure that t he appliance has a direct physical connection to the earth during normal use. When installing or repairing

an appliance, always make sure that t he ground circuit is connected f irst and disconnected last.

Make sure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 16 A international) is used on all

current-carrying conduct ors on the power system to which your appliances are connected.

Do not work alone when working with high voltage components.

Always disconnect the appliance f rom power before removing or installing any component. When disconnecting power,

first shut down the appliance, and then unplug the power cords of all the power supply units connect ed to the

appliance. As long as the power cord is plugged in, line voltages can be present in the power supply, even when the power

switch is OFF.

Do not use mat s designed to decrease stat ic electrical discharge as prot ection from electrical shock. Instead, use rubber

mat s that have been specifically designed as electrical insulators.

Make sure that t he power source can handle t he appliance's maximum power consumption rat ing with no danger of an

overload. Always unplug any appliance before performing repairs or upgrades.

Do not overload the wiring in your server cabinet or on your server room rack.

During thunderstorms, or anticipat ed thunderstorms, avoid performing any hardware repairs or upgrades until t he danger

of lightning has passed.

When you dispose of an old appliance or any components, follow any local and national laws on disposal of electronic

wast e.

To prevent possible explosions, replace expired batt eries with the same model or a manufacturer-recommended

substitute and follow the manufacturer’s instructions for battery replacement.

Never remove a power supply cover or any sealed part that has the following label:

Appliance Precautions

Det ermine the placement of each component in the rack before you inst all the rails.

Install the heaviest appliance first, at t he bot t om of the rack, and then work upward. Distribute the load on the rack

evenly. An unbalanced rack is hazardous.

Allow t he power supply units and hard drives t o cool bef ore touching them.

Install the equipment near an electrical outlet for easy access.

Mount equipment in a rack with suff icient airflow f or safe operation.

For a closed or multiple-unit rack assembly, the ambient operating temperat ure of t he rack environment might be

greater than the ambient t emperature of the room. Therefore, consider the lowest and highest operating

temperatures of t he equipment when making a decision about where to install the appliance in the rack.

Rack Precautions

Make sure that t he leveling jacks on the bottom of the rack are f ully extended to the f loor, with the full weight of

the rack resting on them.

For a single-rack installation, attach a stabilizer to the rack.

For a multiple-rack installation, couple (attach) the racks toget her.

Always make sure that t he rack is stable before ext ending a component f rom the rack.

Ext end only one component at a t ime. Extending two or more simultaneously might cause the rack to become

unstable.

The handles on the left and right of the front panel of t he appliance should be used only for ext ending the appliance

out of t he rack. Do not use t hese handles f or mounting the appliance on the rack. Use the rack-rail hardware,

described later, instead.

Installing the Hardware

Jan 31, 20 11

After you have determined that t he location where you will install your appliance meet s the environmental standards and

the server rack is in place according to the instructions, you are ready to install the hardware. Aft er you mount the

appliance, you are ready t o connect it to t he net work, to a power source, and to t he console terminal that you will use for

initial conﬁguration. To complete the installation, you turn on the appliance. Be sure to observe the cautions and warnings

listed with the installation instructions.

Rack Mounting the Appliance

Most appliances can be installed in standard server racks that conform to EIA-310-D speciﬁcation. The appliances ship with

a set of rails, which you must install bef ore you mount the appliance. T he only t ools that you need for installing an

appliance are a Phillips screwdriver and a ﬂathead screwdriver.

Warning

If you are installing the appliance as the only unit in the rack, mount it at the bottom. If the rack contains other units, make sure that

the heaviest unit is at the bottom. If the rack has stabilizing devices available, install them before mounting the appliance.

Note

The SDX 8015/8400/8600 models have one rack unit. The other models have two rack units.

Each appliance ships with a mounting rail kit that contains two rail assemblies, one f or the left side and the other for the

right side of the appliance, and screws to at t ach the rails. An assembly consists of an inner rail and a rack rail. The supplied

rail kit is 28 inches long (38 inches extended). Contact your Citrix sales representative to order a 23-inch (33 inches

extended) rail kit.

Not e: The same rail kit is used for both square-hole and round-hole racks. See "Installing the Rail Assembly to the Rack" for

speciﬁc instructions for threaded, round-hole racks.

To mount the appliance, you must ﬁrst install the rails and then install the appliance in the rack.

Perform the following tasks t o mount the appliance:

Remove the inner rails f rom the rail assembly.

Attach the inner rails to t he appliance.

Install the rack rails on the rack.

Install the appliance in the rack.

The appliance is shipped with rack-rail hardware. This hardware consists of t wo inner rails that you att ach to t he appliance,

one on each side, and a rack-rail assembly that you attach to the rack. The f ollowing ﬁgure illustrates the steps involved in

mounting the Citrix NetScaler SDX appliance t o a rack.

To remove the inner rails from the rail assembly

1. Place t he rail assembly on a flat surface.

2. Slide out the inner rail toward the f ront of the assembly.

3. Depress the latch until the inner rail comes all the way out of the rail assembly.

4. Repeat st eps 1 through 3 to remove the second inner rail.

To attach the inner rails to the appliance

1. Position the right inner rail behind the handle on the right side of the appliance.

2. Align the holes on the rail with the corresponding holes on t he side of t he appliance.

3. At t ach the rail to the appliance with the provided screws: 4 per side for a 1U appliance and 5 per side for a 2U appliance,

as shown in the following figure.

Figure 1. Attaching inner rails

4. Repeat st eps 1 through 3 to install the left inner rail on the other side of the appliance.

To install the rack rails on the rack

1. If you have a round-hole, threaded rack, skip to st ep 3.

2. Install square nut retainers into the f ront post and back post of the rack as shown in the following figures. Before

inserting a screw, be sure to align the square nut with the correct hole for your 1U or 2U appliance. The three holes are

not evenly spaced.

Figure 2. Installing Ret ainers into t he Front Rack Post s

Figure 3. Installing Ret ainers into t he Rear Rack Posts

3. Install the adjustable rail assembly into the rack as shown in the following figures. Use a screw t o lock the rear rail flange

into t he rack. With the screw securing the rail in place, you can optionally remove t he latching spring.

Figure 4. Installing the Rail Assembly to t he Rack

To install the appliance in the rack

1. Align the inner rails, attached to the appliance, with the rack rails.

2. Slide the appliance into t he rack rails, keeping the pressure even on both sides.

3. Verify that the appliance is locked in place by pulling it all the way out f rom the rack.

Figure 5. Rack Mounting the Appliance

Installing and Removing 1G SFP Transceivers

A Small Form-Fact or Pluggable (SFP) is a compact transceiver that can operate at speeds of up to 1 gigabit per second and is available in both copper and f iber types. Inserting a 1G SFP copper transceiver converts the 1G SFP port t o a 1000BASE-T port. Inserting a 1G SFP f iber transceiver converts the 1G SFP port to a 1000BASE-X port. Auto-negotiation is enabled by default on t he 1G SFP port into which you insert your 1G SFP t ransceiver. As soon as a link between the port and the network is established, the speed and mode are matched on both ends of t he cable. This section applies to the f ollowing SDX models:

SDX 8015/8400/8600

SDX 11500/13500/14500/16500/18500/20500

SDX 11515/11520/11530/11540/11542

SDX 22040/22060/22080/22100/22120

SDX 24100/24150

Important

NetScaler appliances do not support 1G SFP transceivers from vendors other than Citrix Systems. Attempting to install third-party 1G

SFP trans ceivers on your NetScaler appliance voids the warranty.

Insert 1G SFP transceivers into t he 1G SFP ports on the f ront panel of the appliance. Frequent installation and removal of

transceivers shortens their life span. Follow the removal procedure carefully to avoid damaging the 1G SFP transceiver or

the appliance.

Warning

Do not install the transceivers with the cables attached. Doing so can damage the cable, the connector, or the optical interface of the

transceiver.

To install a 1G SFP transceiver

1. Remove the 1G SFP t ransceiver carefully from its box.

Danger: Do not look direct ly into f iber optic transceivers or cables. T hey emit laser beams that can damage your eyes.

2. Align the 1G SFP transceiver to the front of the 1G SFP transceiver port on the f ront panel of the appliance, as shown in

the following figure.

Not e: The illust ration in the f ollowing figures might not represent your actual appliance.

Figure 6. Installing a 1G SFP transceiver

3. Hold the 1G SFP transceiver bet ween your thumb and index finger and insert it into the 1G SFP transceiver port, pressing

it in until you hear the t ransceiver snap into place.

4. Lock the transceiver.

5. Verify that the LED is green and blinks twice, which indicates that t he t ransceiver is functioning correctly.

6. If you are using a f iber 1G SFP transceiver, do not remove t he dust caps attached to the transceiver and the cable until

you are ready t o insert t he cable.

To remove a 1G SFP transceiver

1. Disconnect the cable f rom the 1G SFP transceiver. If you are using a f iber optic cable, replace the dust cap on the cable

before putt ing it away.

2. Unlock the 1G SFP t ransceiver.

3. Hold the 1G SFP transceiver bet ween your thumb and index finger and slowly pull it out of t he port.

4. If you are removing a f iber 1G SFP t ransceiver, replace t he dust cap before putt ing it away.

5. Put the 1G SFP transceiver into its original box or another appropriat e container.

Warning

Do not look directly into ﬁber optic transceivers or cables. T hey emit laser beams that can damage your eyes .

Installing and Removing 40G QSFP+ Ports and 10G SFP+ Transceivers

A 10-Gigabit SFP+ is a compact optical transceiver that can operate at speeds of up to 10 gigabits per second.

Autonegotiation is enabled by default on the 10G SFP+ ports into which you insert your 10G SFP+ t ransceiver. As soon as a link between the port and the network is established, the mode is matched on both ends of t he cable and for 10G SFP+ transceivers, the speed is also autonegotiated. This section applies to the f ollowing SDX models:

SDX 8015/8400/8600

SDX 11500/13500/14500/16500/18500/20500

SDX 11515/11520/11530/11540/11542

SDX 14020/14030/1404 0/14060/14080/14100

SDX 14020-40G/14040-40G/14060-40G/14080-40G/14100-40G

SDX 14040-40S/14060-40S/14080-40S/14100-40S

SDX 14030 FIPS/14060 FIPS/ 14080 FIPS

SDX 17500/19500/21500

SDX 17550/19550/20550/21550

SDX 22040/22060/22080/22100/22120

SDX 24100/24150

SDX 25160A/25100A

SDX 25160A-40G/25100A-40G

Important

NetScaler appliances do not support support 4 0G QSFP+/10G SFP+ transceivers provided by vendors other than Citrix Sys tems.

Attempting to install third-party support 40G QSFP+/10G SFP+ transceivers on your NetScaler appliance voids the warranty.

Insert the support 40G QSFP+/10G SFP+ transceivers into t he support 40G QSFP+/10G SFP+ ports on the front panel of

the appliance. Frequent installation and removal of transceivers shortens their lif e span. Follow the removal procedure

carefully t o avoid damaging the transceiver or the appliance.

Warning

Do not install the transceivers with the cables attached. Doing so can damage the cable, the connector, or the optical interface of the

transceiver.

To install a support 40G QSFP+/10G SFP+ transceiver

1. Remove the support 40G QSFP+/10G SFP+ transceiver carefully f rom its box.

2. Align the support 40G QSFP+/10G SFP+ transceiver to the front of t he support 40G QSFP+/10G SFP+ transceiver port

on the front panel of t he appliance.

3. Hold the support 40G QSFP+/10G SFP+ t ransceiver between your thumb and index f inger and insert it into the support

40G QSFP+/10G SFP+ transceiver port, pressing it in until you hear the t ransceiver snap into place.

4. Move the locking hinge to t he DOWN position.

5. Verify that the LED is green and blinks twice, which indicates that t he t ransceiver is functioning correctly.

6. Do not remove the dust caps attached to the transceiver and cable until you are ready to insert t he cable.

To remove a support 40G QSFP+/10G SFP+ transceiver

1. Disconnect the cable f rom the support 40G QSFP+/10G SFP+ transceiver. Replace t he dust cap on the cable before

putting it away.

2. Unlock the support 40G QSFP+/10G SFP+ transceiver by moving the locking hinge to t he UP position.

3. Hold the support 40G QSFP+/10G SFP+ t ransceiver between your thumb and index f inger and slowly pull it out of the

port.

4. Replace the dust cap on the transceiver bef ore putting it away.

5. Put the support 40G QSFP+/10G SFP+ into its original box or another appropriat e container.

Warning

Do not look directly into ﬁber optic transceivers or cables. T hey emit laser beams that can damage your eyes .

Connecting the Cables

When the appliance is securely mounted on the rack, you are ready t o connect the cables. Ethernet cables and the optional

console cable are connected ﬁrst. Connect the power cable last.

Warning

Before installing or repairing the appliance, remove all jewelry and other metal objects that might come in contact with power

sources or wires. When you touch both a live power source or wire and ground, any metal objects can heat up rapidly and cause

burns, set clothing on ﬁre, or fuse the metal object to an exposed terminal.

Connecting the Ethernet Cables

Ethernet cables connect your appliance to the network. T he type of cable you need depends on the type of port used to

connect t o the network. Use a category 5e or category 6 Ethernet cable with a st andard RJ-45 connector on a

10/100/1000BASE-T port or 1G SFP copper transceiver. Use a ﬁber optic cable with an LC duplex connector with a 1G SFP

ﬁber transceiver, 10G SFP+, or 40G QSFP+ transceiver. The type of connector at t he other end of the ﬁber optic cable

depends on the port of the device that you are connecting to.

To connect an Ethernet cable to a 10/100/1000BASE-T port or 1G SFP copper transceiver

1. Insert the RJ-45 connector on one end of your Ethernet cable into an appropriate port on the front panel of t he

appliance, as shown in the f ollowing figure.

Figure 7. Inserting an Ethernet cable

2. Insert the RJ-45 connector on the ot her end into t he t arget device, such as a router or switch

3. Verify that the LED glows amber when the connection is est ablished.

To connect t he Ethernet cable to a 1G SFP ﬁber, 10G SFP+, or 40G QSFP+ transceiver

1. Remove the dust caps from the transceiver and cable.

2. Insert t he LC connector on one end of the fiber optic cable into t he appropriat e port on t he f ront panel of the

appliance.

3. Insert t he connector on the ot her end into t he t arget device, such as a router or switch.

4. Verify t hat the LED glows amber when the connection is est ablished.

Connecting the Console Cable

You can use the console cable to connect your appliance to a computer or terminal, from which you can configure the appliance. Alternatively, you can use a computer connected to t he net work. Before connecting the console cable, configure the computer or terminal to support VT100 terminal emulation, 9600 baud, 8 dat a bits, 1 stop bit, parity, and flow control set t o NONE. T hen connect one end of t he console cable to the RS232 serial port on the appliance and the other end to the computer or terminal. To connect t he console cable to a computer or terminal

1. Insert the DB-9 connector at t he end of the cable into the console port t hat is located on the f ront panel of the

appliance, as shown in the f ollowing figure.

Figure 8. Inserting a console cable

Not e: To use a cable with an RJ-45 converter, insert the optional converter provided into t he console port and at t ach

the cable to it.

2. Insert t he RJ-45 connector at t he other end of t he cable into the serial port of the computer or terminal.

Connecting the Power Cable

An SDX 8015/8400/8600 appliance has one power cable. All the ot her appliances come with two power cables, but they

can also operate if only one power cable is connected. A separate ground cable is not required, because the three-prong

plug provides grounding.

To connect t he appliance to the power source

1. Connect one end of the power cable t o the power outlet on the back panel of the appliance, next t o the power supply,

as shown in the following figure.

Figure 9. Inserting a power cable

2. Connect the ot her end of the power cable to a standard 110V/220V power outlet.

3. If a second power supply is provided, repeat steps 1 and 2 to connect the second power supply.

Note

The following SDX appliances emit a high-pitched alert if one power supply fails, or if you connect only one power cable to the

appliance. To silence the alarm, you can press the small red button located on the back panel of the appliance.

SDX 11500/13500/14 500/16500/18500/20500

SDX 11515/11520/11530/11540/11542

SDX 17 500/19500/21500

SDX 17 550/19550/20550/21550

Switching on the Appliance

After you have installed the appliance in a rack and connected the cables, verify t hat the power cable is properly connected. If you have installed a second power supply, make sure the second cable is connected to an outlet f or a diff erent circuit than the first. After verifying the connect ions, you are ready t o switch on the appliance.

To switch on the appliance

1. Verify that the appliance is connect ed through a console or Ethernet port. This will ensure that you can configure the

appliance af ter it is switched on.

2. Press the ON/OFF toggle power switch on t he back panel of t he appliance.

Warning

Be aware of the location of the emergency power off (EPO) switch, so that if an electrical accident occurs you can quickly remove

power from the appliance.

Initial Conﬁguration

May 11, 20 17

After you have installed your appliance in a rack, you are ready t o perform the initial conﬁguration. To perform the initial

conﬁguration, you can use the Management Service user interface or the serial console. You can access the Management

Service user interface from any computer that is on the same network as the new SDX appliance. If you do not have a

computer on the same network, use the serial console to perform the initial conﬁguration of the SDX appliance. Citrix

recommends that, as soon as you complete t he initial conﬁguration, you change the root -user password. For information

about changing the root-user password, click here.

Det ermine the f ollowing information for performing the initial conﬁguration.

NetScaler SDX IP address and subnet mask: The management IP address and the mask used to define the subnet in

which the SDX appliance is located. This IP address is used to access the NetScaler SDX Management Service user

interface.

XenServer IP address: T he IP address of the XenServer hypervisor.

Def ault gat eway: The IP address of t he router that forwards traff ic out of the appliance’s subnet. T he def ault gateway

should be in the same subnet as the NSIP address.

Root password: T he root user (nsroot) has full administrative privileges on the appliance. The root password is used to

authenticat e the root user. The default root password is nsroot . You can change this password during initial

configuration of the appliance.

Initial Conﬁguration through the Management Service User Interface

To set up the appliance by using the Management Service user interface, connect a workstation or laptop to the same network as the appliance.

To conﬁgure the NetScaler SDX appliance by using the Management Service user interface

1. Connect the NetScaler SDX appliance t o a management workstat ion or network by using interface 0/1.

2. Open a browser and type: http://192.168.100.1

Not e: The Net Scaler SDX Management Service is preconfigured with the IP address 192.168.100.1 and the XenServer

hypervisor is preconfigured with the IP address 192.168.100.2.

3. In the User Name box, type nsroot.

4. In the Password box, type nsroot.

5. In the navigation pane, click System.

6. In the details pane, under Setup Appliance, click Network Configuration and enter values for the f ollowing parameters:

Interface*— The management interface that connects the appliance t o a management workstat ion or network.

Possible values: 0/1, 0/2. Default: 0/1.

XenServer IP Address*— The IP address of t he XenServer.

Management Service IP Address*— The IP address that is used to access the Management Service by using a Web

browser.

Not e: The XenServer IP address and Management Service IP address should be in the same subnet .

Netmask*— The mask used to def ine the subnet in which the SDX appliance is located.

Gateway*— The IP address of the router that forwards traff ic out of the appliance's subnet.

DNS Server— The IP address of t he DNS server.

*A required parameter

7. Click OK, and then click Close.

8. T o confirm t hat t he NetScaler SDX appliance is configured correctly, you can either ping the new Management Service

IP address or use the new IP address to open the user interface in a browser.

Not e: After changing the net work configuration, close all browser inst ances and open a new browser instance to access

the appliance.

Initial Conﬁguration through the Serial Console

To perform initial conﬁguration of the SDX appliance f rom outside the L2 domain, connect to the console port of the

appliance and follow the instructions carefully.

Not e: networkconfig utility is available from build 72.5 and lat er.

To conﬁgure the NetScaler SDX appliance by using the serial console

1. Connect the console cable into your appliance.

2. Connect the ot her end of the cable to your computer and run the vt100 terminal emulat ion program of your choice.

For Microsof t Windows, you can use HyperTerminal.

For Apple Macintosh OSX, you can use the GUI-based Terminal program or the shell-based telnet client.

Not e: OSX is based on the FreeBSD UNIX platform. Most standard UNIX shell programs are available from the OSX

command line.

For UNIX-based workstat ions, you can use the shell-based telnet client or any supported terminal emulat ion program.

3. Press ENTER. The terminal screen displays the Logon prompt.

Not e: You might have to press ENTER two or three times, depending on which terminal program you are using.

4. Log on t o the appliance with the administrator credentials. The def ault credentials for username and password are root

and nsroot respectively.

5. At the prompt, type: ssh nsroot@169.254.0.10 When prompted f or the password, type nsroot.

6. At the shell prompt, type: networkconfig

You can now use the new IP address to log on to the Management Service user interface.

Changing the Password of the Default User Account

The default user account provides complete access t o all features of the Citrix NetScaler SDX appliance. Therefore, to

preserve security, the nsroot account should be used only when necessary, and only individuals whose duties require full

access should know the password for the nsroot account. Citrix recommends changing the nsroot password frequently. If

you lose the password, you can reset the password to t he def ault by reverting the appliance settings t o factory defaults ,

and you can then change the password.

You can change the password of the default user account in t he Users pane. In the Users pane, you can view the following details:

Name

Lists the user accounts configured on the SDX appliance.

Permission

Displays the permission level assigned to t he user account.

To change the password of the default user account

1. On the Configuration tab, in the navigation pane, expand System, and then click Users.

2. In the Users pane, click the def ault user account, and then click Modify.

3. In the Modify System User dialog box, in Password and Confirm Password, enter the password of your choice.

4. Click OK.

Getting Started with the Management Service User Interface

Jan 31, 20 11

To begin conﬁguring, managing, and monitoring the appliance, the Management Service, and the virtual instances, you need

to connect to t he Management Service user interface by using a browser, and then provision the virtual instances on the

appliance.

Logging on to the Management Service User Interface

You can connect to t he Management Service user interface by using one of the f ollowing supported browsers:

Internet Explorer

Google Chrome

Apple Safari

Mozilla Firefox

To log on to the Management Service user interface

1. In your Web browser address field, type one of the following:

htt p://Management Service IP Address

htt ps://Management Service IP Address

2. On the Login page, in User Name and Password, type t he user name and password of the Management Service. The

default user name and password are nsroot and nsroot. However, Citrix recommends that you change the password

aft er initial configuration. For inf ormation about changing the nsroot password, see Changing the Password of the

Def ault User Account .

3. Click Show Options, and then do the following:

1. In the St art in list, select the page that must be displayed immediately af t er you log on to t he user interface. The

available options are Home, Monitoring, Configuration, Documentat ion, and Downloads. For example, if you want the

Management Service to display the Configuration page when you log on, select Configuration in the St art in list.

2. In Timeout, type the length of t ime (in minutes, hours, or days) after which you want the session to expire. The

minimum timeout value is 15 minutes.

The St art in and Timeout settings persist across sessions. Their default values are restored only after you clear the

cache.

4. Click Login to log on to the Management Service user interface.

Initial Setup Wizard

You can use the Setup Wizard to complete all the ﬁrst t ime conﬁgurations in a single ﬂow.

You can use the wizard to conﬁgure network conﬁguration det ails and syst em set tings, change t he def ault administrative

password, and manage and updat e licenses.

You can also use this wizard to modify the network conﬁguration det ails that you speciﬁed for the NetScaler SDX

appliance during initial conﬁguration.

To access the wizard, navigat e to Conﬁguration > System and, under Set Up Appliance, click Setup Wizard.

On the Platform Conﬁguration page, you can conﬁgure net work conﬁguration details, system settings, and change the

default administrative password.

Interface*— The interface through which clients connect to the Management Service. Possible values: 0/1, 0/2. Def ault:

0/1.

XenServer IP Address*— IP address of t he XenServer server.

Management Service IP Address*— IP address of t he Management Service.

Netmask*— Mask for the subnet in which the SDX appliance is located.

Gateway*— Def ault gateway f or the net work.

DNS Server— IP address of the DNS server.

Under Syst em Settings, you can specify that t he Management Service and a Net Scaler instance should communicate with

each other only over a secure channel. You can also restrict access to t he Management Service user interface. Clients can

log on the Management Service user interface only by using htt ps.

You can modify t he time zone of the Management Service and the XenServer server. The def ault time zone is UTC. You can

change the Administrat ive password by selecting the Change Password check box and typing the new password.

Under Manage Licenses you can manage and allocat e licenses. You can use your hardware serial number (HSN) or your

license activation code (LAC) to allocate your licenses. Alternatively, if a license is already present on your local computer,

you can upload it t o the appliance.

Select t he licenses on the appliance and click Done to complete the initial conﬁguration.

Provisioning Instances on an SDX Appliance

You can provision one or more NetScaler or third-party instances on the SDX appliance by using the Management Service.

The number of instances that you can install depends on the license you have purchased. If the number of instances added

is equal to the number speciﬁed in the license, the Management Service does not allow provisioning more instances.

For information about provisioning NetScaler instances, see NetScaler VPX Virtual Machines .

For information about provisioning third-party instances, see T hird-Party Virtual Machines.

Console Access

You can access the console of NetScaler instances, the Management Service, XenServer, and third party VMs from the

Management Service interface. This is particularly helpful in debugging and troubleshoot ing the instances host ed on the

NetScaler SDX appliance.

To access the console of VMs, navigat e to the instance listing, select t he VM f rom the list, and under Action drop down

menu, click Console Access.

To access the console of Management Service or XenServer, navigate to Conﬁguration > Syst em, and under Console

Access, click Management Service or XenServer link.

Not e: Console access is not supported by the Internet Explorer browser. Citrix recommends using the console access feature through Management Service HT TPS sessions only.

Management Service Statistics

The dashboard now includes Management Service Statistics for monitoring use of memory, CPU, and disk resources by t he

Management Service on Net Scaler SDX appliance.

Single Sign-On to the Management Service and the Net Scaler Instances

Logging on to the Management Service gives you direct access to the NetScaler instances t hat are provisioned on the

appliance, if the instances are running release 10 build 53 and later. If you log on to t he Management Service by using your

user credentials, you do not have to provide the user credentials again for logging on to an instance. By def ault, the

Timeout value is set t o 30 minutes and the conﬁguration tab is opened in a new browser window.

Managing the Home Page

The Management Service Home page provides you with a high-level view of t he performance of the SDX appliance and the

instances provisioned on your appliance. SDX appliance and instance informat ion is displayed in gadgets that you can add

and remove depending on your requirement.

The following gadgets are available on the Home page by default.

System Resources

Displays the total number of CPU cores, total number of SSL chips, number of f ree SSL chips, total memory, and free

memory on the appliance.

System CPU | Memory Usage (%)

Displays the percentage of CPU and memory utilization of the appliance in graphical format.

System WAN/LAN Throughput (Mbps)

Displays the total throughput of the SDX appliance for incoming and outgoing traff ic in a graph that is plotted in real time

and updated at regular intervals.

Net Scaler Instances

Displays the properties of t he NetScaler instances. The properties displayed are Name, VM State, Instance State, IP

Address, Rx (Mbps), Tx (Mbps), HTTP Req/s, and CPU Usage (%) and Memory Usage (%).

Not e: On first log on, the Home page does not display any dat a related to the Net Scaler instances because you have not

provisioned any instances on your appliance.

Health Monitoring Events

Displays the last 25 events, with their severity, message, and the date and time t hat the event occurred.

You can do the f ollowing on the Home page:

View and hide NetScaler instance det ails

You can view and hide the details of a particular Net Scaler instance by clicking the name of the instance in the Name

column. You can also click Expand All to expand all the instance nodes and Collapse All to collapse all the instance nodes.

Add and remove gadgets

You can also add gadgets to view additional system information.

To add these gadgets, click the arrow (<<) button at the t op right corner of the Home page, enter keywords in the search

box, and then click Go. The allowed characters are: a-z, A-Z, 0-9, ^, $, *, and _. Click Go without typing any characters in the

search box to display all the gadgets that are available. Aft er the gadget is displayed, click Add to dashboard.

Currently, you can add the following gadgets t o the Home page:

Hypervisor Det ails

The Hypervisor Details gadget displays details about XenServer uptime, edition, version, iSCSI Qualified Name (IQN), product

code, serial number, build date, and build number.

Licenses

The Licenses gadget displays details about t he SDX hardware platf orm, the maximum number of instances supported on

the plat f orm, the maximum supported throughput in Mbps, and the available throughput in Mbps.

If you remove a gadget t hat is available on the Home page by default, you can add them back to the Home page by

performing a search for the gadget, as described earlier.

Upgrading the Components of a NetScaler SDX Appliance

Dec 11, 20 17

Upgrading a NetScaler SDX appliance involves upgrading one or more of the SDX components - the Management Service,

the XenServer hypervisor, and the NetScaler instances. Based on your requirements, you can choose the component of the

NetScaler SDX appliance you want to upgrade. It is generally recommended to upgrade the Management Service ﬁrst, then

the XenServer, then the NetScaler instances (if necessary).

Citrix recommends using t he latest version of XenServer supported on the corresponding version of the Management Service. Also, make sure you apply the latest versions of the Supplemental Packs and Hotfixes. See the Supported Versions table for the recommended Management Service, XenServer, and NetScaler software versions on the NetScaler SDX appliance.

Upgrade Scenarios and Steps

The following table summarizes scenarios and the upgrade st eps you must f ollow t o upgrade your NetScaler SDX appliance

under each scenario.

Upgrade Type

User Scenarios Upgrade St eps Tips

Management Service

Upgrading to a later

version to enable

new NetScaler SDX

features.

Downgrading to a

previous version

because of issues

with the current

version.

Upgrading the

management service

before upgrading

the XenServer

version.

1. Check the existing versions

running on Management Service

and Xenserver.

2. See t he See t he Supported

Versions table.

3. Upgrade the Management

Service.

You can upgrade t he

Management Service without

shutting down t he NetScaler

instances.

XenServer Upgrading to a later

version of XenServer to enable new NetScaler SDX feat ures t hat are supported on a specific version of XenServer. For example:

Provisioning third Party

VMs or enabling LACP

1. Check the existing versions

running on Management Service

and XenServer.

2. See t he See t he Supported

Versions table t o see if the

current Management Service

version supports t he XenServer

upgrade. If not , upgrade t he

Management Service to the

Citrix recommends that you back

up the appliance's configuration

before upgrading the XenServer.

During the upgrade process the

NetScaler SDX appliance reboots

multiple times, so, you might want

to secure a serial console access

to the NetScaler SDX appliance.

During the upgrade, all the VMs

is possible only if with

XenServer is running

version 6.1.0.

appropriate version.

3. Upgrade the XenServer

hypervisor.

hosted on the appliance are

rebooted.

After you upgrade, check the

supplemental pack version on t he

Management Service and be sure

to install all the required Xenserver

hotfixes and supplemental packs if

required.

Do not upgrade XenServer using

the command line interface.

XenServer Hot Fix

Applying a hot fix when a specific bug is resolved on the XenServer.

1. Check the existing versions

running on Management Service

and Xenserver.

2. Check the See the Supported

Versions table.

3. Check the Net Scaler download

page for XenServer Hot Fixes

and apply any that are available.

Citrix recommends that you

backup the appliance's

configuration before applying a

XenServer hotf ix.

You need not upgrade the

XenServer version when you apply

a hotf ix.

When applying hot f ixes on the

NetScaler download page, apply

them in them in the chronological

order.

XenServer Supplemental Pack

Installing a XenServer

Supplemental Pack

that has a speciﬁc

NetScaler SDX

enhancements.

For example, the

NetScaler SDX health

monitoring feature is

supported on

XenServer 6.0 with SP

100003 or later.

1. Check the existing versions

running on Management Service

and XenServer.

2. Check the See the Supported

Versions

table.

3. Check the Net Scaler download

page for XenServer

Supplemental Pack and install

any that are available.

Supplemental Packs are version

specific. Be sure to apply the

correct version f or your XenServer

version.

NetScaler Instance

Upgrading to a later NetScaler version.

1. Check the existing versions

running on Management Service,

Xenserver, and Net Scaler

instance.

2. Check the See the Supported

Versions

table.

3. Upgrade the NetScaler instance.

If you are looking for a particular

enhancement, make sure t hat you

are running the latest NetScaler

version and check the XenServer

and Management Service version

requirements for that

enhancement.

Upgrade Type

User Scenarios Upgrade St eps Tips

Upgrading the Management Service

Apr 18 , 2015

The process of upgrading the Management Service involves uploading the build ﬁle of the target build and the

documentat ion ﬁle t o the SDX appliance, and then upgrading the Management Service.

You can upload the Management Service build and documentation ﬁles f rom a client computer to the SDX appliance. You

can also download build and documentation ﬁles to a local computer as a backup.

To upload the Management Service build ﬁle

1. In the navigat ion pane, expand Management Service, and then click Software Images.

2. In the Sof tware Images pane, click Upload.

3. In the Upload Management Service Sof t ware Image dialog box, click Browse, navigate t o the folder that contains the

build f ile, and then double-click the build file.

4. Click Upload.

To create a backup by downloading a Management Service build ﬁle

1. In the Software Images pane, select t he f ile you want to download, and then click Download.

2. In the message box, from the Save list, select Save as.

3. In the Save As message box, browse to the location where you want t o save t he f ile, and then click Save.

To upload the Management Service documentation ﬁle

1. In the navigat ion pane, expand Management Service, and then click Software Images.

2. In the Sof tware Images pane, on the Documentat ion Files tab, click Upload.

3. In the Upload Management Service Documentation File dialog box, click Browse, navigate to the f older that contains

the documentat ion file, and then double-click the f ile.

4. Click Upload.

To create a backup by downloading a Management Service documentation ﬁle

1. In the Software Images pane, select t he f ile you want to download, and then click Download.

2. In the message box, from the Save list, select Save as.

3. In the Save As message box, browse to the location where you want t o save t he f ile, and then click Save.

Upgrading the Management Service to a Later Version

After you have uploaded the Management Service image to t he SDX appliance, use this image to upgrade the version of

the Management Service. T he Management Service will rest art after the upgrade. Restarting the Management Service

does not af fect your NetScaler VPX instances and the appliance.

To upgrade the Management Service

1. In the navigat ion pane, click System.

2. In the System pane, under System Administration, click Upgrade Management Service.

3. In the Upgrade Management Service dialog box, in Software Image, select the sof tware image file to which you want to

upgrade the Management Service.

4. In Documentat ion File, select the documentat ion f ile you want t o use during upgrade.

5. Click OK.

Upgrading the XenServer Software

Apr 18 , 2015

You need to upgrade to XenServer version 6.1.0 to enable LACP and provisioning of third-party virtual machines (instances).

The process of upgrading the XenServer software involves uploading the build ﬁle of the t arget build to the Management

Service, and then upgrading the XenServer software.

You can upload the XenServer build ﬁles from a client computer to the SDX appliance. You can also download the build ﬁles

to a local computer as a backup.

To upload the XenServer build ﬁle

1. In the navigat ion pane, expand Management Service, and then click XenServer Files.

2. In the details pane, click t he ISO Images tab, and then click Upload.

3. In the Upload XenServer ISO Image File dialog box, click Browse, navigate t o the folder that contains t he build file, and

then double-click the build file.

4. Click Upload.

To create a backup by downloading a XenServer build ﬁle

1. In the details pane, click the ISO Images tab, select t he f ile you want to download, and then click Download.

2. In the message box, from the Save list, select Save as.

3. In the Save As message box, browse to the location where you want t o save t he f ile, and then click Save.

Upgrading the Software

You can upgrade to the latest version of the XenServer software. The upgrade process may take up to 20 minutes. Before

upgrading the sof t ware, upload the ISO image ﬁle to the appliance. The current version of t he software is displayed in the

Upgrade XenServer dialog box.

To upgrade the XenServer software

1. In the navigat ion pane, click System.

2. In the details pane, click Upgrade XenServer.

3. In the Upgrade XenServer dialog box, select the Image file f rom the list.

4. Click OK, and then click Close.

Uploading and Applying a XenServer Hotﬁx

Mar 21, 20 12

You can upload the XenServer hotﬁx ﬁles from a client computer to the SDX appliance. You can also download the hotﬁx

ﬁles t o a local computer as a backup.

Important: Citrix recommends that you make a backup bef ore applying a XenServer hotf ix. Apply only the hotfix that is available in the NetScaler download page. XenServer 6.0 should be installed on your SDX appliance. To upgrade to XenServer 6.0, see Upgrading the XenServer

Sof tware to a Lat er Version .

To upload and apply a XenServer hotﬁx

1. In the navigat ion pane, expand Management Service, and then click XenServer Files.

2. In the Hot f ixes pane, click Upload.

3. In the Upload XenServer Hotf ix dialog box, click Browse, navigat e to the f older that contains the build file, and then

double-click t he build file.

4. Click Upload. The hotfix appears in the details pane.

5. Click Apply. In the Confirm dialog box, click Yes.

Not e: In the details pane, if t he Af ter Apply Guidance column contains "rest arthost ", then restart the appliance.

Important: If the appliance does not restart correctly, perform a factory reset , and then restore the conf iguration from

the backup that was t aken before applying the hot f ix. For informat ion about performing a f actory reset , see Performing

a Fact ory Reset. For information about restoring the conf igurat ion, see Backing Up and Restoring the Configuration

Dat a of the SDX Appliance.

To create a backup by downloading a XenServer hot ﬁx ﬁle

1. In the Hotfixes pane, select the f ile you want to download, and then click Download.

2. In the message box, from the Save list, select Save as.

3. In the Save As message box, browse to the location where you want t o save t he f ile, and then click Save.

Installing the XenServer Supplemental Pack

Aug 26, 20 16

The XenServer supplemental pack for NetScaler SDX contains updated igb-modules, ixgbe-modules, and iovirt plugins. It provides support for the f ollowing features:

Layer 2 networking

Virtual MAC

System health monitoring support

Creating a clust er of Net Scaler instances

MAC-address assignment by t he system administrator

Rest ricting a VLAN to a specific virtual interface

Link aggregation control protocol (LACP)

The following table lists the supplemental pack version required for speciﬁc XenServer and Management Service versions.

Table 1. Supplemental Pack Version Supported on t he NetScaler SDX Appliance

XenServer Version Supplemental Pack Version Management Service Version

XenServer 6.0 Build 100003 Release 10.0, Build 69.4 or later

XenServer 6.0 Build 100006 Release 10.1, Build 112.13 or lat er

The appliance and all the instances restart after you install the supplemental pack.

To upload the supplemental pack

1. In the navigat ion pane, expand Management Service, and then click XenServer Files.

2. In the Supplemental Packs pane, click Upload.

3. In the Upload XenServer Supplemental Pack dialog box, click Browse, navigat e to the f older that contains the .iso file,

and then double-click the f ile.

4. Click Upload. The supplemental pack appears in the details pane.

To install the supplemental pack

XenServer 6.0 should be installed on your SDX appliance. To upgrade to XenServer 6.0, see Upgrading the XenServer

Sof tware to a Lat er Version.

1. In the Supplemental Packs pane, click Install.

2. In the Confirm dialog box, click Yes.

To create a backup by downloading the supplemental pack

1. In the Supplemental Packs pane, select the f ile you want t o download, and then click Download.

2. In the message box, from the Save list, select Save as.

3. In the Save As message box, browse to the location where you want t o save t he f ile, and then click Save.

Upgrading a NetScaler Instance

Oct 30 , 20 17

The process of upgrading the Net Scaler instances involves uploading the build ﬁle, and then upgrading the NetScaler

instance.

You have t o upload the NetScaler software images to the SDX appliance bef ore upgrading the NetScaler instances. For

installing a new instance, you need the NetScaler XVA ﬁle.

In the Net Scaler Sof tware Images pane, you can view t he f ollowing details.

Name

Name of the NetScaler instance software image file. T he f ile name contains the release and build number. For example, the

file name build-10-53.5_nc.tgz ref ers to release 10 build 53.5 .

Last Modified

Dat e when the file was last modified.

Size

Size, in MB, of the file.

To Upload a NetScaler Software Image

1. In the navigat ion pane, expand NetScaler, and then click Sof t ware Images .

2. In the Sof tware Images pane, click Upload.

3. In the Upload NetScaler Sof tware Image dialog box, click Browse and select the NetScaler image f ile that you want

to upload.

4. Click Upload. The image file appears in the Net Scaler Soft ware Images pane.

To Create a Backup by Downloading a NetScaler Build File

1. In the Software Images pane, select t he f ile you want to download, and then click Download.

2. In the message box, from the Save list, select Save as.

3. In the Save As message box, browse to the location where you want t o save t he f ile, and then click Save.

To Upload a NetScaler XVA File

1. In the navigat ion pane, expand NetScaler, and then click Sof t ware Images.

2. In the Sof tware Images pane, on the XVA Files tab, click Upload.

3. In the Upload NetScaler XVA File dialog box, click Browse and select t he NetScalerXVA file you want t o upload.

4. Click Upload. The XVA f ile appears in the XVA Files pane.

To Create a Backup by Downloading a NetScaler XVA File

1. In the XVA Files pane, select t he f ile you want to download, and then click Download.

2. In the message box, from the Save list, select Save as.

3. In the Save As message box, browse to t he location where you want to save t he file, and then click Save.

Upgrading NetScaler VPX Instances

You can use the Management Service t o upgrade one or more of t he NetScaler VPX instances running on the appliance.

Bef ore upgrading an instance, make sure that you have uploaded the correct build to the SDX appliance.

Bef ore you start upgrading any instance, ensure that you understand the licensing f ramework and types of licenses. A

soft ware edition upgrade might require new licenses, such as upgrading from the standard edition to the enterprise edition,

the standard edition to t he platinum edition, or the enterprise edition to the platinum edition. Also note t he following:

To prevent any loss of configuration, save the configuration on each instance before you upgrade any instances.

You can also upgrade an individual instance from the Instances node. To do so, select the instance from the Instances

node. In the det ails pane, select the instance, and then in the Act ions drop down menu, click Upgrade.

If you have configured a channel f rom the NetScaler instance and want to upgrade t he instance f rom NetScaler release

10 to NetScaler release 10.1 or later, you must delete all the channels from the NetScaler instance, upgrade the instance,

and then creat e LACP channels from the Management Service. If you are downgrading the NetScaler instance f rom

NetScaler release 10.1 to NetScaler release 10.0, you must delete all the LACP channels from the Management Service,

downgrade t he instance, and then create the LACP channels f rom the NetScaler VPX instance.

Important

Use the NetScaler Management Service only and not the VPX GUI to upgrade NetScaler VPX instances, so that during backups the

upgrade images are part of the backup ﬁle. Such backup ﬁles help you restore the instance smoothly.

To Upgrade NetScaler VPX Instances

1. On the Conf iguration t ab, in the navigation pane, click NetScaler.

2. In the details pane, under NetScaler Conf iguration, click Upgrade.

3. In the Upgrade NetScaler dialog box, in Soft ware Image, select the Net Scaler upgrade build f ile of the version to which

you want to upgrade.

4. From the Inst ance IP Address drop-down list, select the IP addresses of the instances t hat you want to upgrade.

5. Click OK, and then click Close.

Managing and Monitoring the NetScaler SDX Appliance

Aug 0 8 , 2017

After your SDX appliance is up and running, you can perform various t asks to manage and monitor the appliance f rom the

Management Service user interface.

If a task t hat you need to perform is not described below, see the list of tasks at the left.

To modify the network conﬁguration of the SDX appliance, click Syst em. In the System pane, under the Setup Appliance

group, click Network Conﬁguration and enter the details in the wizard.

Modif ying the Network Conﬁguration of the SDX Appliance

You can modify t he network conﬁguration details that you provided for the NetScaler SDX appliance during initial

conﬁguration.

To modify the network conﬁguration of the SDX appliance, click System. In the System pane, under the Setup Appliance

group, click Network Conﬁgurat ion and enter the details in the wizard.

Changing the Password of the Default User Account

The default user account provides complete access t o all features of the Citrix NetScaler SDX appliance. Therefore, to

preserve security, the nsroot account should be used only when necessary, and only individuals whose duties require full

access should know the password for the nsroot account. Citrix recommends changing the nsroot password frequently. If

you lose the password, you can reset the password to t he def ault by reverting the appliance settings t o factory defaults ,

and you can then change the password.

To change the password of the default user account, click Syst em > User Administration > Users. Select a user and click

Edit to change the password.

Modifying the Time Zone on the Appliance

You can modify t he time zone of the Management Service and the Xen Server. The def ault time zone is UTC.

To modify the time zone, click Syst em and in the Syst em Sett ings group, click Change Time Zone.

Modifying the Hostname of the Appliance

You can change the host name of t he Management Service.

VLAN Filtering

VLAN ﬁltering provides segregation of data between NetScaler VPX instances that share a physical port. For example, if

you have conﬁgured two NetScaler VPX instances on two dif f erent VLANs and you enable VLAN ﬁltering, one instance

cannot view the other instance's trafﬁc. If VLAN ﬁltering is disabled, all of the instances can see the tagged or untagged

broadcast packets, but t he packets are dropped at t he software level. If VLAN ﬁltering is enabled, each tagged broadcast

packet reaches only the instance that belongs to the corresponding tagged VLAN. If none of the instances belong to the

corresponding tagged VLAN, the packet is dropped at t he hardware level (NIC).

If VLAN ﬁltering is enabled on an interface, a limited number of tagged VLANs can be used on that interface (63 tagged

VLANs on a 10G interface and 32 tagged VLANs on a 1G interface). A VPX instance receives only the packets t hat have the

conﬁgured VLAN IDs. Restart the NetScaler VPX instances associated with an interface if you change the st ate of the

VLAN ﬁlter from DISABLED t o ENABLED on that interface.

VLAN ﬁltering is enabled by default on the Net Scaler SDX appliance. If you disable VLAN ﬁltering on an interface, you can

conﬁgure up to 4096 VLANs on that interface.

Not e: VLAN ﬁltering can be disabled only on a NetScaler SDX appliance running XenServer version 6.0.

To enable VLAN ﬁltering on an interface, click Syst em > Interf aces. Select an interface and click VLAN Filter and enter the

details to enable VLAN ﬁltering.

Conﬁguring Clock Synchronization

You can conﬁgure your Net Scaler SDX appliance to synchronize its local clock with a Network T ime Protocol (NT P) server.

As a result, the clock on the SDX appliance has t he same date and time settings as the other servers on your net work. The

clock synchronization conﬁguration does not change if the appliance is rest arted, upgraded, or downgraded. However, the

conﬁguration does not get propagated to the secondary NetScaler instance in a high availability setup.

The clock is synchronized immediately if you add a new NT P server or change any of the authentication parameters. You

can also explicitly enable and disable NTP synchronization.

Not e: If you do not have a local NTP server, you can find a list of public, open access, NT P servers at the off icial NTP site,

htt p://www.ntp.org. Bef ore configuring your NetScaler to use a public NTP server, be sure to read the Rules of

Engagement page (link included on all Public Time Servers pages). To conﬁgure an NTP server, click System > NTP Servers.

To enable NTP synchronizat ion

1. In the navigat ion pane, expand Syst em, and then click NT P Servers.

2. In the details pane, click NTP Synchronizat ion.

3. In the NT P Synchronization dialog box, select Enable NTP Sync.

4. Click OK, and then click Close.

To modif y Authent ication opt ions

1. In the navigat ion pane, expand Syst em, and then click NT P Servers.

2. In the details pane, click Authentication Parameters.

3. In the Modify Authentication Options dialog box, set the f ollowing parameters:

Authentication—Enable NT P authentication. Possible values: YES, NO. Def ault: YES.

Trusted Key IDs— The t rusted key IDs. While adding an NTP server, you select a key identifier from t his list. Minimum

value: 1. Maximum value: 65534.

Revoke Interval— The interval between re-randomization of certain cryptographic values used by the Autokey

scheme, as a power of 2, in seconds. Default value: 17 (2^17=36 hours).

Automax Interval—The interval between regeneration of t he session key list used with the Autokey protocol, as a

power of 2, in seconds. Default value: 12 (2^12=1.1 hours).

4. Click OK, and then click Close.

Viewing the Properties of the NetScaler SDX Appliance

You can view system properties such as t he number of CPU cores and SSL chips, total available memory and free memory,

and various product det ails on the Conﬁgurat ion tab.

To view the properties of t he NetScaler SDX appliance, click the Conﬁguration tab.

You can view t he f ollowing informat ion about syst em resources, Hypervisor, License, and System:

System Resources

Total CPU Cores

The number of CPU cores on t he SDX appliance.

Total SSL Chips

The tot al number of SSL chips on the SDX appliance.

Free SSL chips

The tot al number of SSL chips that have not been assigned to a inst ance.

Total Memory (GB)

Tot al appliance memory in gigabytes.

Free Memory (GB)

Free appliance memory in gigabytes.

Hypervisor Information

Uptime

Time since the appliance was last restarted, in number of days, hours, and minutes.

Edit ion

The edition of XenServer that is installed on the SDX appliance.

Version

The version of XenServer that is inst alled on the SDX appliance.

iSCSI IQN

The iSCSI Qualif ied Name.

Product Code

Product code of XenServer.

Serial Number

Serial number of XenServer.

Build Date

Build date of XenServer.

Build Number

Build number of XenServer.

Supplemental Pack

Version of the supplemental pack installed on the SDX appliance.

License Inf ormation

Platf orm

Model number of the hardware plat f orm, based on the installed license.

Maximum Inst ances

The maximum number of instances that you can set up on the SDX appliance, based on the installed license.

Available Instances (Shared)

The number of instances that can be configured depending on the number of CPU cores that are still available.

Maximum Throughput (Mbps)

The maximum throughput that can be achieved on the appliance, based on the installed license.

Available Throughput (Mbps)

The available throughput based on the installed license.

System Information

Platf orm

Model number of the hardware plat f orm.

Product

Type of NetScaler product.

Build

NetScaler release and build running on the SDX appliance.

IP Address

IP address of the Management Service.

Host ID

XenServer host ID.

System ID

XenServer system ID.

Serial Number

XenServer serial number.

System Time

System time displayed in Day Month Date Hours:Min:Sec T imezone Year format.

Uptime

Time since the Management Service was last restarted, in number of days, hours, and minutes.

BIOS version

BIOS version.

Viewing Real-Time Appliance Throughput

The tot al throughput of the SDX appliance for incoming and outgoing trafﬁc is plot t ed in real time in a graph that is

updat ed at regular intervals. By default, throughputs f or both incoming and outgoing trafﬁc are plott ed together on the

graph.

To view the throughput of the SDX appliance, on the NetScaler GUI click Dashboard and check System Throughput

(Mbps).

Viewing Real-Time CPU and Memory Usage

You can view a graph of CPU and memory usage of t he appliance. The graph is plotted in real time and updated at regular

intervals.

To view the CPU and memory usage of the SDX appliance, on the NetScaler GUI click Dashboard and check Management

Service St atist ics.

Viewing CPU Usage for All Cores

You can view t he usage of each CPU core on the NetScaler SDX appliance.

The CPU Core Usage pane displays t he following details:

Core Number

The CPU core number on the appliance.

Physical CPU

The physical CPU number of that core.

Hyper Threads

The hyper threads associated with that CPU core.

Instances

The instances that are using that CPU core.

Average Core Usage

The average core usage, expressed as a percentage.

To view the CPU usage for all the cores on the SDX appliance, on the Net Scaler GUI click Dashboard and check Syst em

CPU Usage (%).

Installing an SSL Certiﬁcate on the SDX Appliance

The NetScaler SDX appliance is shipped with a default SSL certificate. For security reasons, you may want t o replace this certificate with your own SSL certificate. To do so, you must first upload your SSL certificate t o the Management Service and then install the certificate. Installing an SSL certificate terminates all current client sessions with the Management Service, so you have to log back on to the Management Service f or any additional configuration tasks. To install an SSL certiﬁcate, click System. In the Set Up Appliance group, click Install SSL Certiﬁcate and enter the details in

the wizard.

Viewing the SSL Certiﬁcate on the Management Service

The Management Service uses an SSL certificat e for secure client connections. You can view the details of this certificate, such as validity st atus, issuer, subject, days to expire, valid from and to dat es, version, and serial number. To view the SSL certiﬁcate, click System and in the Set Up Appliance group, click View SSL Certiﬁcate.

SSL certiﬁcates and keys for NetScaler instances

Separate views of SSL certiﬁcates and keys f or NetScaler instances provide enhanced usability. You can use a new

Management Service node, SSL Certiﬁcate Files, to upload and manage the SSL certiﬁcates and corresponding public and

private key pairs that can be installed on NetScaler instances.

To access the SSL certiﬁcates and keys for NetScaler instances, navigat e to Conﬁguration > NetScaler > SSL Certiﬁcate

Files.

Modif ying Syst em Set tings

For security reasons, you can specify t hat t he Management Service and a NetScaler VPX instance should communicate

with each other only over a secure channel. You can also restrict access to the Management Service user interface. Clients

can log on the Management Service user interface only by using htt ps.

To modify system sett ings, click Conﬁguration > System and in the System Settings group, click Change Syst em Settings.

Restart ing the Appliance

The Management Service provides an option to restart the SDX appliance. During the restart, the appliance shuts down all

hosted instances, and then restarts XenServer. When XenServer restarts, it st arts all hosted instances along with the

Management Service.

To restart t he appliance, click Conﬁgurat ion > System and in the Syst em Administration group, click Reboot Appliance.

Shutt ing Down the Appliance

You can shut down the NetScaler SDX appliance from the Management Service.

To shut down t he appliance, click Conﬁguration > System, and in the System Administration group, click Shut Down

Appliance.

Creating SDX Administrative Domains

Apr 0 9, 20 15

NetScaler SDX administrative domains feat ure helps you to create multiple administrative domains. You can use the

administrative domains to segregate resources for diff erent departments. Administrative domains can theref ore improve

control over resources, and the resources can be distributed among various domains f or optimal use.

A Net Scaler SDX appliance is shipped with ﬁxed resources, such as CPU cores, data throughput, memory, disk space, SSL

chips, and a speciﬁc number of instances that can be provisioned. The number of instances that you can creat e depends on

the license.

A Net Scaler SDX appliance supports up to three levels of administrative domains. When the appliance is shipped, all the

resources are allocated to owner.

Any administrative domains t hat you creat e are subdomains of the owner domain. In each case, the subdomain's resources

are allocated f rom the parent domain's pool of resources. The users in an administrative domain have access to t hat

domain's resources. They do not have access to t he resources of ot her domains at the same hierarchical level, nor to t he

parent-domain resources that have not been speciﬁcally allocated to their domain. However, users in a parent domain can

access the resources of that domain's subdomains.

Examples of Allocating Resources t o Subdomains

Table 1 lists the resources of a root domain named

nsroot

(which is the def ault name of the root domain). The SDX administrator can allocate these resources to subdomains. In this case, the administrator can allocate a maximum of, for example, 10 CPU cores and 840 GB of disk space.

Table 1. Owner Resources

CPU core 10

Throughput (Mbps) 18500

Memory (MB) 87300

Disk Space (GB) 840

SSL Chips 36

Instances 36

Table 2 lists the resources allocated a subdomain named

Test

. This subdomain has been allocated 5 of its parent domain's

10 CPU cores, leaving 5 cores that can be allocated to other subdomains of Owner.

Table 2. T est Domain's Resources

CPU core 5

Throughput (Mbps) 1024

Memory (MB) 2048

Disk Space (GB) 40

SSL Chips 8

Instances 4

When creating subdomains, the

Test

domain administrat or can allocate only the resources list ed in Table 2. The

Test

domain

can have only one level of subdomains, because only three levels of domains can be created.

The following ﬁgure shows another example of resource allocation among subdomains, using different values from the

ones listed in tables 1 and 2.

To create an administrative domain, navigat e to Conﬁguration > System > Administrat ive Domain and select the options

that you want. follow the on-screen instructions.

Assigning Users t o Domains

When a sub-domain is creat ed, two user groups are automatically creat ed: an admin group and a read-only group. By

default, each user is the part of t he admin group. A user can be added to multiple groups.

Managing the RAID disk allocation

Jul 19, 20 18

Managing the RAID Disk Allocation on NetScaler SDX 22040/22060/22080/22100/22120 Appliances

NetScaler SDX 22040/22060/22080/22100/22120 appliances now include a Redundant Array of Independent Disks (RAID)

controller, which can support up to eight physical disks. Multiple disks provide not only performance gains, but also

enhanced reliability. Reliability is especially important for a NetScaler SDX appliance, because the appliance hosts a large

number of virtual machines, and a disk f ailure affects mulitple virtual machines. The RAID controller on the Management

Service supports t he RAID 1 conﬁguration, which implements disk mirroring. T hat is, two disks maintain the same dat a. If a

disk in the RAID 1 array fails, its mirror immediately supplies all needed data.

RAID 1 disk mirroring combines two physical drives in one logical drive. The usable capacity of a logical drive is equivalent to

the capacity of one of its physical drives. Combining two 1-terabyte drives, for example, creates a single logical drive with a

total usable capacity of 1-terabyte. T his combination of drives appears to the appliance as a single logical drive.

The SDX appliance is shipped with a conﬁguration that includes logical drive 0, which is allocated for the Management

Service and XenServer, and logical drive 1, which is allocated f or NetScaler instances t hat you will provision. To use additional

physical drives, you have to create new logical drives.

Viewing Drive Propert ies and Operations

A Net Scaler SDX appliance supports a maximum of eight physical-drive slots, that is, a pair of four slot s on each side of the

appliance. You can insert physical drives into the slots. Before you can use a physical drive, you must make it part of a logical

drive needs.

In the Management Service, the Conﬁguration > System > RAID screen includes tabs for logical drives, physical drives, and

storage repositories.

Logical Drives

On the Conﬁguration > System > RAID > Logical Drives tab, you can view the name, st ate, size, of each logical drive, and

inf ormation about its component physical drives. T he f ollowing table describes the st ates of the virtual drive.

Stat e Description

Optimal The virtual drive operating condition is good. All configured drives are online.

Degraded The virtual drive operating condition is not optimal. One of t he configured drives has failed or is offline.

Failed T he virtual drive has failed.

Off line The virtual drive is not available to the RAID controller.

You can also view t he det ails the physical drives associated with the logical drive by selecting the logical drive and

clicking Show Physical Drive.

To create a new logical drive

1. Navigate to Conf iguration > Syst em > RAID, and select the Logical Drives tab.

2. Click Add.

3. In the Create Logical Disk dialog box, select two slots t hat contain operational physical drives, and then click Create.

Physical Drives

A Net Scaler SDX appliance supports a maximum of eight physical slots, that is, a pair of f our slots on each side of the

appliance. On the Conﬁguration > System > RAID > Physical Drives tab, you can view the following inf ormation:

Slot— Physical slot associated with the physical drive.

Size— Size of the physical drive.

Firmware State— State of the firmware. Possible Values:

Online, spun up—Physical drive is up and is being controlled by RAID.

Unconfigured (good)—Physical drive is in good condition and can be added as a part of the logical drive pair.

Unconfigured (bad)—Physical drive is not in good condition and cannot be added as part of a logical drive.

Foreign State— Indicates if t he disk is empty.

Logical Drive— Associated logical drive.

In the Physical Drives pane, you can perform the following actions on the physical drives:

Initialize— Initialize the disk. You can initialize t he physical drive if it is not in good state and needs to be added as a part

of logical drive pair.

Rebuild—Initiate a rebuild of the drive. When a drive in a drive group fails, you can rebuild the drive by re-creating the

data that was st ored on the drive before it f ailed. The RAID controller re-creates t he data stored on the other drives in

the drive group.

Locat e— Locat e the drive on the appliance, indicated by causing the Drive Act ivity LED associated with the drive to

blinnk.

Stop Locate— Stop locating the drive on the appliance.

Prepare to Remove— Deactivate the selected physical drive so that it can be removed.

Storage Repository

On the Conﬁguration > System > RAID > Storage Repository t ab, you can view the status of storage repositories on

NetScaler SDX appliance. You can also view inf ormation about a storage-repository drive that is not at t ached, and you can

remove such a drive by select ing the it and then clicking Remove. The St orage Repository tab displays the f ollowing

inf ormation about each storage repository:

Name—Name of the storage repository drive.

Is Drive Attached—Whet her the storage repository is att ached or not. If the drive is not attached, you can

click Remove to delete.

Size— Size of the storage repository.

Utilized—Amount of storage-repository space in use.

Adding One Addt ional Logical Drive t o t he SDX 22000 Appliance

To add an addtional logical drive t o the SDX 22000 plat f orm:

1. Log on to the Management Service.

2. Navigat e to Conf iguration > System > RAID.

3. On the back of t he SDX 22000 appliance, insert the two blank SSDs in slot numbers 4 and 5. You can add the SSDs in a

running syst em.

Not e: Make sure that t he SSDs are Citrix certified.

4. In the Management Service, navigate to Conf iguration > Syst em > RAID and click the Physical Drives tab. You would

see t he SSDs that you added.

5. Navigat e to the Logical Drive tab and click Add.

6. In the Create Logical Disk page:

1. In the First Slot drop-down list, select 4.

2. In the Second Slot drop-down list, select 5.

3. Click Create.

Not e: In Management Service, t he slot number begins with zero. So the slot numbering in Management Service diff ers

from the slot numbering on the physical appliance.

The logical drive is created and is listed under the Logical Drive tab. Click the refresh icon to update t he order of the logical

drives.

Adding Second Additional Logical Drive on the SDX 2200 0 Appliance

To add another logical drive, insert the SSDs in slot numbers 6 and 7. In the Create Logical Disk page, select 6 from

the First Slot drop-down list and select 7 from the Second Slot drop-down list .

Replacing a Def ective SSD Drive wit h a Blank SSD Drive

To replace a def ective SSD drive with a blank SSD drive:

1. Navigate to Conf iguration > Syst em > RAID.

2. On the Physical Drives tab, select the defective drive t hat you want t o replace.

3. Click Prepare t o Remove to remove the drive.

4. Click the refresh icon to refresh the list of physical drives.

5. Physically remove the def ective drive f rom the slot.

6. Insert t he new Citrix verified SSD in the slot from where you removed the defective SSD.

7. In the Management Service, nagivate to Conf iguration > Syst em > RAID. T he new SSD is listed in the Physical

Drives section. The drive rebuild process starts automatically.

Click the refresh icon to check the status of t he rebuild process. When the rebuild process is complete, you can see Online,

Spun Up status in the Firmware Stat e column.

Managing the RAID Disk Allocation on NetScaler SDX 14020/14030/14040/14060/14080/14100 Appliances

NetScaler SDX 14020/14030/14060/14060/14080/140100 appliances support RAID managed by the software. Multiple

disks provide not only performance gains, but also enhanced reliability. Reliability is especially important f or a Net Scaler SDX

appliance, because t he appliance hosts a large number of virtual machines, and a disk failure affects multiple virtual

machines. The NetScaler SDX appliance supports RAID 1 conﬁguration, which implements disk mirroring. T hat is, two disks

maintain the same dat a. If a disk in the RAID 1 array fails, its mirror immediately supplies all the needed data.

RAID 1 disk mirroring combines two physical drives in one logical drive. The usable capacity of a logical drive is equivalent to

the capacity of one of its physical drives. Combining two 279 GB drives, for example, creates a single logical drive with a

total usable capacity of 279 GB. This combinat ion of drives appears to the appliance as a single logical drive.

The SDX appliance in its def ault conﬁgurat ion is shipped with four disk slots populated with solid-state drives (SSDs). The

NetScaler SDX 14040 appliance is shipped with six slots populated with SSDs and Net Scaler SDX 14060/14080 appliances

are shipped with all eight slots populat ed with SSDs. It includes the logical drive 0, which is allocated for the Management

Service and XenServer, and logical drive 1, which is allocated f or NetScaler instances t hat a user will provision. Disks in slots 1

and 2 create a RAID 1 pair for logical drive 0. Similarly, disks in slots 3 and 4 create a RAID 1 pair for logical drive 1. For

additional storage as dict ated by model number, license and capacity requirements, you can create additional new logical

drives. This requires populating physical drives to form RAID 1 pairs in slots 5 and 6, and/or slot s 7 and 8.

Viewing Drive Properties and Operat ions

The NetScaler SDX 14000 appliance supports a maximum of eight physical-drive slots. You can insert physical drives into the

slots. Before you can use a physical drive, you must make it part of a logical drive.

In the Management Service, the Conﬁgurat ion > System > RAID screen includes tabs for storage repositories, logical

drives, and physical drives.

Storage Repository

On the Conﬁguration > Syst em > RAID > Storage Repository tab, you can view the stat us of storage repositories on the

NetScaler SDX appliance. The St orage Repository tab displays the f ollowing information about each storage repository:

Name. Name of the storage repository drive.

Size. Size of t he st orage repository.

Utilized. Amount of storage-repository space in use.

Logical Drives

On the Conﬁguration > Syst em > RAID > Logical Drives tab, you can view the name, state, size of each logical drive, and

inf ormation about its component physical drives. T he f ollowing table describes the st ates of the logical drive.

Stat e Description

Degraded The logical drive operating condition is not optimal. One of

the conﬁgured drives has failed or is ofﬂine.

Failed The logical drive has f ailed.

Active The logical drive is fully active, disk I/O and/or resync can

be happening.

Clean T he logical drive is active, but does not have any pending

write operations.

Recovering All data on t he logical drive is being written f rom the

running array to ﬁll up a new disk with all the relevant data.

Resync Dat a on the array is being synchronized f rom the running

array. Data that is not in sync with the running array is

added to this array.

The RAID st ate of a logical drive at times may reﬂect a combination of above stat es as below:

clean, degraded

Applies to a degraded RAID 1 where one of the drives has f ailed or is ofﬂine

act ive, degraded

Applies to a degraded RAID 1 where one of the drives has f ailed or is ofﬂine

act ive, degraded, resyncing

Applies to a degraded RAID 1, where data on both the drives is in the process of being synchronized.

clean, degraded, recovering

Applies to a degraded RAID 1, where a new drive is being ﬁlled up with all the relevant data.

You can also view t he det ails of the physical drives associated with the logical drive by selecting the logical drive and

clicking Show Physical Drives.

To create a new logical drive

1. Navigate to Conf iguration > Syst em > RAID, and select the Logical Drives tab.

2. Select md_d2 for Slot5, Slot6 or md_d3 for Slot7, Slot8.

3. Click Create.

4. In the Create Logical Disk dialog box, you can select t he Force Clean Physical Disks option to erase any existing RAID

met adata on the drives.

5. Click Create.

Physical Drives

Navigate to Conﬁguration > System > RAID > Physical Drives tab, to view the following information:

Slot - Physical slot associated with the physical drive.

Stat e - Indicates if a physical drive is present on the appliance.

Present - Physical drive is present on the appliance.

Not Present - It means either the physical drive is absent on the appliance, or it has been deactivated so t hat it

can be removed.

Size - Size of the physical drive.

RAID St at e - Raid state of the physical drives

act ive, sync - Physical drive in good condition in sync with pending writes

clean, sync - Physical drive in good condition in sync with no pending writes

spare, rebuilding - A new physical drive is being filled up with relevant dat a

f aulty - Physical drive in a faulty state

Logical Drive - Associated logical drive.

In the Physical Drives pane, you can perform the following act ions on the physical drives:

Rebuild - Initiate a rebuild of the drive. When a drive in RAID 1 fails, you can rebuild the RAID 1 pair, by providing a new

Citrix certified disk and selecting this option.

Locate - Locate the drive on the appliance. Once the drive is located, the activity LED associated with the drive starts to

blink.

Stop Locat e - Stop locat ing the drive on the appliance.

Prepare t o Remove - Deactivate t he selected physical drive so that it can be removed.

Creating t he md_d2 Logical Drive on t he SDX 14 020/14 030 Appliance

To add an additional logical drive to t he SDX 14020/14030 appliance:

1. On the back of the SDX appliance, insert the two blank SSDs of same capacity in slot numbers 5 and 6. You can add the

SSDs in a running system.

Note: Make sure that the SSDs are Citrix certified.

2. In the Management Service, navigat e to Configurat ion > System > RAID and click the Physical Drives t ab. You can see

the SSDs that you added.

3. Navigat e to the Logical Drives t ab.

4. Select the

md_d2

logical drive.

5. Click Create.

6. In the Create Logical Disk dialog box, you can select t he Force Clean Physical Disks option to erase any existing RAID

met adata on the drives. T he drive is considered as a foreign drive if it came from anot her RAID set up, or has old RAID

met adata t hat needs to be erased.

7. Click Create. The logical drive md_d2 is created and is list ed under the Logical Drives tab.

Not e: The md_d2 logical drive is automatically creat ed on the SDX 14040/14060/14080/14100 appliances.

Replacing a Failed or Def ective SSD wit h a Blank SSD

To replace a def ective SSD with a blank SSD:

1. In the Management Service, navigate t o Conf iguration > Syst em > RAID.

2. On the Physical Drives tab, select the defective drive t hat you want t o replace.

3. Click Prepare t o Remove to t rigger the removal of the drive. The state of the drive should now appear as Not Present .

4. Physically remove the def ective drive from the slot.

5. Insert t he new Citrix certified SSD in the slot f rom where you removed the defect ive SSD.

6. On the Physical Drives tab, click the refresh icon to refresh the list of physical drives. T he state of the drive should now

appear as Present.

7. Select the drive and click the Rebuild option.

8. In the Rebuild Physical Drive dialog box, you can select the Force Clean option to erase any existing RAID metadat a

on the drive. The drive is considered as a foreign drive if it came f rom another RAID setup, or has old RAID metadata t hat

needs to be erased.

9. Click OK. The stat e of t he drive should now appear as spare, rebuilding.

Replacing a Failed RAID Logical Drive with Two Blank SSDs

If bot h the SSDs that form a RAID1 pair fail, you must ﬁrst delete the NetScaler VPX instances hosted on the st orage

repository associated with the failed SSDs, delete the logical drive, replace both the f ailed SSDs with new Citrix certiﬁed

SSDs, and create t he logical drive again.

To replace two f ailed SSDs

1. In the Management Service, on the Dashboard tab, in the right-side panel, under Storage Reposit ories, click Details to

identify the storage repository associated with the failed SSDs.

For example, if SSDs in slot 5 and slot 6 have failed, the storage repository associated with these SSDs is VPX-SR-2.

2. Navigat e to Conf iguration > NetScaler > Instances, select a VPX inst ance, click t he drop down arrow, and see the Disk

Allocation column to check if that VPX instance is hosted on the storage repository associated with the f ailed SSDs. If

yes, delete the VPX instance. Delete all VPX instances hosted on t hat storage repository.

3. Navigat e to Conf iguration > System > RAID > Logical Drives, and delete the logical drive associated with the failed

SSDs.

For example, if SSDs in slot 5 and slot 6 have failed, you must select the logical drive md_d2, and click Delete.

4. Replace the failed SSDs with new Citrix certified SSDs in t he corresponding pair of slots.

5. Create the logical drive associated with the replaced SSDs. For example, select md_d2, and click Create.

The logical drive with the replaced SSDs is created and is ready f or use. You can now provision VPX instances that you

deleted earlier.

NetScaler SDX Licensing Overview

Apr 18 , 2015

The process of allocating your licenses has been greatly simpliﬁed. The new licensing framework allows you to focus on

getting maximum value f rom Citrix products.

In the Management Service conﬁguration utility (GUI), you can use your hardware serial number (HSN) or your license

act ivation code (LAC) to allocate your licenses. Alternatively, if a license is already present on your local computer, you can

upload it t o the appliance.

For all other functionality, such as returning or reallocating your license, you must use t he licensing portal. Optionally, you

can still use the licensing portal for license allocation. For more inf ormation about t he licensing portal, see

htt p://support.citrix.com/article/CTX131110.

If your license is already linked to your hardware, the license allocation process can use the hardware serial number.

Otherwise, you must type the license activation code (LAC).

To allocate your license by using the hardware serial number or the license act ivation code, click System > Licenses. Select

from options under the Update Licenses section to allocate license.

Not e: You do not need to restart your appliance af ter you have allocated the license.

Uploading your License

Updated: 2014-08-24

If you downloaded your license ﬁle to your local computer by accessing the licensing portal, you must upload the license to

the appliance.

To upload license, click System > Licenses. Select f rom options under the Update Licenses section to upload a license.

Managing Interfaces

Jun 30 , 20 15

In the management service's Interfaces pane, in addition to configuring transmission set t ings for each interface, you can display the mapping of the virtual interfaces on the VPX instances to the NetScaler SDX appliance, and assign MAC addresses to interfaces. Not e: Autonegot iation is not supported on an interface to which a direct attach cable (DAC) is connected. In the list of Interfaces in the Interfaces pane, in the St ate column, UP indicates t hat the interface is receiving trafﬁc

normally. DOWN indicat es a net work issue because of which the interface is unable to send or receive traf ﬁc.

To conﬁgure an interface

1. On the Configuration tab, in the navigation pane, expand System, and then click Interfaces.

2. In the Interfaces pane, click t he interface t hat you want to configure, and then click Edit.

3. In the Configure Interface window, specify values for the following parameters:

* A required parameter

4. Click OK, and then click Close.

To reset the parameters of an interf ace to their default values

1. On the Configuration tab, in the navigation pane, expand System, and then click Interfaces.

2. In the Interfaces pane, click t he interface t hat you want t o reset, and then click Reset.

Displaying the Mapping of Virtual Interf aces on the VPX Instance to the Physical Interf aces on the NetScaler SDX Appliance

Updated: 2015-04-14

If you log on to the Net Scaler virtual instance, the configuration utility and the command line interface display the mapping of t he virtual interfaces on the instance to the physical interfaces on the appliance. After logging on to the Net Scaler VPX instance, in t he conﬁguration utility, navigate t o Network, and then click Interf aces.

The virtual interface number on the instance and the corresponding physical interface number on the appliance appear in

the Description ﬁeld, as shown in the f ollowing ﬁgure:

In the Net Scaler command line interface, type the show interface command. For example:

> show interface

1) Interface 10/3 (10G VF Interface, PF 10/4) #2

flags=0xe460 <ENABLED, UP, UP, HAMON, 802.1q>

MTU=1500, native vlan=1, MAC=6e:b6:f5:21:5d:db, uptime 43h03m35s

Actual: media FIBER, speed 10000, duplex FULL, fctl NONE, throughput 10000

RX: Pkts(2547925) Bytes(287996153) Errs(0) Drops(527183) Stalls(0)

Auto-Negotiat ion*— Enable aut o-negot iation. Possible values: ON, OFF. Def ault : ON.

Speed*— Ethernet speed for the interface, in Mb/s. Possible values: 10, 100, 1000, and 10000.

Duplex*— Type of duplex operation of the interface. Possible values: Full, Half, NONE. Default: NONE. Flow Control Auto Negotiation*— Automatically negotiate flow control parameters. Possible values: ON, OFF.

Default: ON

Rx Flow Control*— Enable Rx flow. Possible values: ON, OFF. Default: ON

Tx Flow Control*— EnableTx flow control is enabled. Possible values: ON, OFF. Default: ON

TX: Pkts(196) Bytes(8532) Errs(0) Drops(0) Stalls(0)

NIC: InDisc(0) OutDisc(0) Fctls(0) Stalls(0) Hangs(0) Muted(0)

Bandwidth thresholds are not set.

...

Assigning a MAC Address to an Interface

Updated: 2014-08-24

If , while you are provisioning a Net Scaler instance on an SDX appliance, XenServer internally assigns a MAC address t o a virtual interface associated with that instance, t he same MAC address might be assigned to a virtual interface associated with anot her instance on the same appliance or on another appliance. To prevent assignment of duplicate MAC addresses, you can enforce unique MAC addresses. There are two ways of assigning a MAC address t o an interface:

1. Assign a base MAC address and a range to an interface: The Management Service assigns a unique MAC address by using

the base address and range.

2. Assign a global base MAC address: A global base MAC address applies to all interfaces. T he Management Service t hen

generates the MAC addresses f or all interfaces. If you set t he global base MAC address, t he range for a 1G interface is

set to 8 and the range for a 10G interface is set t o 64. See the f ollowing table for sample base MAC addresses if t he

global base MAC address is set to 00:00:00:00:00:00.

Table 1. Example of Base MAC Addresses Generated f rom a Global Base MAC Address

Physical Interface Base MAC Address

0/1 00:00:00:00:00:00

0/2 00:00:00:00:00:08

1/1 00:00:00:00:00:10

1/2 00:00:00:00:00:18

1/3 00:00:00:00:00:20

1/4 00:00:00:00:00:28

1/5 00:00:00:00:00:30

1/6 00:00:00:00:00:38

1/7 00:00:00:00:00:40

1/8 00:00:00:00:00:48

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