Citadele DIGIPASS 500 Operating Instructions Manual

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OPERATING I

NSTRUCTIONS FO

R THE

AUTHORISATION DEVICE DIGIPASS 500

D500/IN-S-JF-EN-1116.01-LV

Attention!

Immediately after receiving the new authorization device, and not having used the device for a long period, please, check the correctness of the timer setup, which is important for generating

correct electronic signatures – see point 5.

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DIGIPASS – electronic device that is used by Citadele Bank Clients for calculation of electronic signatures that can be accepted by the Bank to substitute to Client signature and/or seal. Electronic signatures are calculated by the Client, based on data derived from instructions that Client submits to the Bank.

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Each particular device can be configured to operate one or several Client accounts. Also, several different devices can be used to manage one Client account.

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Based on the client instructions (signed with electronic signatures) Bank may issue an additional DIGIPASS device capable to handle electronic signature calculation for the client account to the client’ attorney, which will allow for independent account management.

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DIGIPASS device, apart from regular calculator keys layout is fitted with three special buttons (I,S,T), as well as with 12 digits alphanumerical LCD (liquid crystal display).

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DIGIPASS is switched on by pressing “ON/OFF” button. Sequential push on “ON/OFF” button will switch off the device. DIGIPASS will switch itself off automatically if left idle (no buttons pressed) for 30-40 seconds.

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To access the DIGIPASS functions (excluding the calculator functions) user has to enter 5-digit PIN-code.

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ATTENTION!!!: DIGIPASS will be blocked after 3 (three) unsuccessful attempts of PIN-code entry. In this case, client will have to return currently used DIGIPASS device to the Bank and apply for a new DIGIPASS, after having paid the correspondent fee. The device is blocked when pressing the key "I" symbol "0" is displayed on screen, and pressing the key "S" the serial number of the device is displayed on screen.

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DIGIPASS can be used for electronic signature calculation only after its initial PIN-code that is advised to the client initially has been changed to the client’s own PIN-code.

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Client is solely responsible for keeping DIGIPASS PIN-code private (i.e. keeping it securely and not giving it out to the unauthorized persons, including Bank’s staff), loss of the DIGIPASS device, and all the transactions that have been executed by the Bank based on the instructions signed with the electronic signatures calculated by the client (or otherwise duly authorized person) using DIGIPASS device.

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DIGIPASS device utilizes a power source in a form of lithium (Li) batteries with the nominal charge that would be able to support DIGIPASS operation for 23 years, depending on the use frequency. Once there is a sign that the batteries low on power (message on display – “BATTERY LOW”) they should be changed sequentially: first the larger, then the smaller. Should the user attempt to change the batteries both at the same time, or should the user fail to change the batteries in a timely manner, this will cause a full erasing of the DIGIPASS device. Should this happen, the DIGIPASS device shall be returned to the Bank for the re-conditioning.

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Use and storage of the DIGIPASS device near the source of electro-magnetic fields (near cellular phones, loud speakers and other emitting devices) is strictly PROHIBITED, as it may cause a permanent damage to the device.

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If the device is transported from the between areas of different temperatures (from cold to warm or vice-versa) it should be given 20-30 minutes to adjust to the temperature change.

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Each and every pair of electronic signatures should be calculated using strictly the fields of a corresponding message.

Change of the initial PIN-code to the client own PIN-code

ATTENTION!!! This procedure is mandatory and should be done one time only – when the DIGIPASS device is received and switched on for the first time. The following actions

should be undertaken:

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button

2. Press “I” button

INIT PIN

This message indicates that no one has operated this device before you.

3. Key-in 5 digits of the initial PIN- code.

*****

Provided by the Bank.

4. Press “=” key PIN?

5. Key in a PIN-code that is invented by YOU

*****

PIN-code can be a combination of any 5 digits, except for 5 sequential or 5 similar digits.

6. Press “=“ button

WEAK PIN

PIN?

This indicates that Your PIN-code security is low. Please enter a new PIN-code.

REPEAT PIN: Confirm your PIN-code.

7. Re-enter your PIN-code *****

8. Press “=“ button

Your new PIN-code has been set

When required by the DIGIPASS to enter Your PIN-code, please use the code that you have newly formed.

2. PIN-code modification

If you want to change your current PIN-code, please follow the instructions:

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button 0

2. Press “I” button PIN?

3. Simultaneously press and release buttons “T” and “+”

OLD PIN?

4. Key-in current 5 digit PIN-code number

*****

Enter Your current PIN-code.

5. Press “=“ button NEW PIN?

6. Key-in newly formed PIN-code

*****

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OPERATING I

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AUTHORISATION DEVICE DIGIPASS 500

D500/IN-S-JF-EN-1116.01-LV

7. Press “=“ button

WEAK PIN

PIN?

PIN-code can be a combination of any 5 digits, except for 5 sequential or 5 similar digits.

REPEAT PIN:

Confirm your PIN-code.

8. Re-enter your PIN-code *****

9. Press “=“ button

Your PIN-code has been changed.

3. Electronic signature calculation

Please note: if you operate the device in order to sign a document in Citadele online banking, all the parameters for generating the electronic signatures are displayed

on the document signature screen! Attention !!! It is a mandatory requirement that all the data used in electronic signature calculations should be present in any instructions given by the client to the

Bank. Calculation sequence should be strictly followed

3.1. Signing a payment order

For an electronic signature calculation while completing a payment order, please follow the instructions below:

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button

2. Press “S” button PIN?

3. Key-in PIN-code *****

4. Press “=“ button

Wait till symbol ”_” (underscore) appears.

5. Key-in current account number

Citadele bank account number consists of 21 symbols (IBAN

standard). It is necessary to enter the

account’s last 12 digits.

6. Press “=” button

Wait till symbol ”_” (underscore) appears

7. Key-in currency code

Use the value (3 digits) from the «Currency codes» table.

8. Press “=” button

Wait till symbol ”_” (underscore) appears.

9. Key-in the payment amount

Enter the amount without decimal part (i.e. omit cents, pens, etc).

10. Press “=” button

Wait till symbol ”_” (underscore) appears.

11. Key-in the beneficiary account number

If the beneficiary account number consist of 12 digits or less and contains numerical characters only, then the whole number should be keyed in;

if the beneficiary account number consists of more than 12 digits, then only last 12 digits should be used for calculation;

if the beneficiary account number contains non- numerical characters (letters, punctuation, etc), those should be omitted, and only numbers used for calculation. If beneficiary account contains more than 12 digits, rule b) is applied

For Example:

Beneficiary account

number on the payment

Numbers

used for

calculation

a) 00 099 0000 000990000 b) 111222333444555666777 444555666777 c) 31A2D2984-589M111 122984589111 d) LV84LACB0000435195001 000435195001

12. Press “=” button

Wait till symbol ”_” (underscore) appears

13. Press “=” button, do not enter any parameters

K”XX”

That is the first electronic signature in the pair. “XX” is circling from “00” to “99”. Write this signature to the payment order.

14. Press “=” button, do not enter any parameters

“XXXXXXXXXX”

This is the second e lectronic signature in the pair. It should be 10 digits long. Write this electronic signature to the payment order.

3.2. Signing the payment order batch

Please note: if you operate the device in order to sign a payment order batch in Citadele online banking, all the parameters for generating the electronic signatures are displayed on the payment order batch signature screen! With a single electronic signature of the authorization device may be validated up to 50 payment orders.

Limit of the confirmation of several payment orders with one DIGIPASS electronic signature is EUR 142,300 (or equivalent amount in other currencies).

For an electronic signature calculation while completing a payment order batch, please follow the instructions below:

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button

2. Press “S” button PIN

3. Key-in PIN-code

*****

4. Press “=“ button

Wait till symbol ”_” (underscore) appears.

5. Key-in the payment batch ID

6. Press “=“ button

7. Key-in the payment batch total amount

8. Press “=” button

Wait till symbol ”_” (underscore) appears.

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OPERATING I

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AUTHORISATION DEVICE DIGIPASS 500

D500/IN-S-JF-EN-1116.01-LV

9. Press “=” button, do not enter any parameters

K”XX”

That is the first electronic signature in the pair. “XX” is circling from “00” to “99”. W rite this signature to the payment order.

10. Press “=” button, do not enter any parameters

“XXXXXXXXXX”

This is the second electronic signature in the pair. It should be 10 digits long. Write this electronic signature to the payment order.

3.3. Signing the cash withdrawal preliminary arrangements

Please note: if you operate the device in order to sign a document in Citadele online banking, all the parameters for generating the electronic signatures are displayed on the document signature screen! For an electronic signature calculation it is necessary to do the following:

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button

2. Press “S” button PIN?

3. Enter PIN-code

*****

4. Press “=“ button

Wait till symbol ”_” (underscore) appears

5. Key-in your account number

Citadele bank account number consists of 21 symbol (IBAN standard). It is necessary to enter the account’s last 12 digits.

6. Press “=” button

Wait till symbol ”_” (underscore) appears

7. Key-

in currency c

ode

Use the

value (3 digits

) from the

«Currency codes» table.

8. Press “=” button

Wait till symbol ”_” (underscore) appears

9. Key-in the withdrawal amount

Enter the amount without decimal part (i.e. omit cents, pens, etc).

10. Press “=” button

Wait till symbol ”_” (underscore) appears

11. Key-in the beneficiary ID number

All numerical elements from the passport or driver license number are keyed in, except roman numerical

12. Press “=” button

Wait till symbol ”_” (underscore) appears

13. Press “=” button

K”XX”

That is the first electronic signature in the pair. “XX” is circling from

“00” to

“99”. Write this sign

ature to the paym

ent order.

14. Press “=” button

“XXXXXXXXXX”

This is the second electronic signature in the pair. It should be 10 digits long.

3.4. Signing the application for placing a term deposit

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button

2. Press “S” button PIN?

3. Enter PIN-code *****

4. Press “=“ button

Wait till symbol ”_” (underscore) appears.

5. Key-in current account number

Citadele bank account number consists of 21 symbol (IBAN standard). It is necessary to enter the account’s last 12 digits.

6. Press “=“ button

Wait till symbol ”_” (underscore) appears

7. Key-in currency code

Use the value (3 digits) from the «Currency codes» table.

8. Press “=“ button

Wait till symbol ”_” (underscore) appears.

9. Key-in the payment amount

Enter the amount without decimal part (i.e. omit cents, pens, etc).

10. Press “=“ button

Wait till symbol ”_” (underscore) appears.

11. Enter interest rate

In this field enter the interest rate. Before entering the interest rate, it has to be multiplied by 10 000.

Example:

Interest rate Input number a) 1,7% 17000 b) 5,25% 52500

12. Press “=“ button

Wait till symbol ”_” (underscore) appears

13. Press “=” button, do not enter any parameters

K”XX”

That is the first electronic signature in the pair. “XX” is circling from “00” to “99”. Write this signature to the payment order.

14. Press “=” button, do not enter any parameters

“XXXXXXXXXX”

This is the second electronic signature in the pair. It should be 10 digits long. Write this electronic signature to the payment order.

3.5. Signing the free-form order, client’s questionnaire or the Contract on financial instruments accounts and transactions

Please note: if you operate the device in order to sign a document in Citadele online banking, all the parameters for generating the electronic signatures are displayed on the document signature screen! If you want to execute transfer investigations or cancellation, phone password change etc., it is necessary to deliver a free-form application to the Bank.

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OPERATING I

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AUTHORISATION DEVICE DIGIPASS 500

D500/IN-S-JF-EN-1116.01-LV

For an electronic signature calculation for the free-form order or client’s questionnaire, or the Contract on financial instruments accounts and transactions (signing the contract in Citadele online banking) it is necessary to do the following:

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button

2. Press “S” button PIN?

3. Key-in PIN-code *****

4. Press “=“ button

Wait till symbol ”_” (underscore) appears

5. Enter your account number for a free form order or your client ID in Bank in case of composing the questionnaire or the Contract on financial instruments accounts and transactions

Citadele bank account number consists of 21 symbol (IBAN standard). It is necessary to enter the account’s last 12 digits. Client ID is a number that is allocated to client by the information system of Bank.

6. Press “=“ button

Wait till symbol ”_” (underscore) appears

7. Press “=“ button

K”XX”

This is the first electronic signature in the pair. “XX” is circling from

“00” to “99”.

8. Press “=“ button

“XXXXXXXXXX”

This is the second signature in the pair. It should be 10 digits long.

4. Calculating an electronic signature

4.1. for access to Citadele online banking

4.2. for signing/ submission of orders by phone (According to Application for submission of telephonic orders)

Generation of authorization code for Online banking and submission of Telephonic orders is performed in the following sequence:

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button 0

2. Press “I” button PIN?

3. Key-in PIN-code

*****

4. Press “=“ button

6-digit number

Input the 6-digit code into "Authorization Code" field for logging in or call it to the Bank employee.

5. To check the DIGIPASS device integrity (perform integrity and calculation check)

If you doubt the integrity of the DIGIPASS device, it is necessary to do the following:

ACTION DISPLAY MESSAGE NOTES

1. Press “ON/OFF” button 0

2. Press “T” button

First 7 digits of

device serial number;

after 5-7 seconds - 6 digits

test sequence number

To check the device integrity please communicate the 6 digits of test sequence number to the bank account officer immediately The code is valid for 30 min.

CURRENCY CODES

AED

United Arab Emirates Dirham

784

ILS

Israeli Shekel 376

UAH

Ukrainian Hryvna 980

AUD

Australian Dollar 36

ISK

Iceland Krona 352

USD

US Dollar 840

BGN

Bulgarian Lev 975

JPY

Japanese Yen 392

UZS

Uzbekistan Sum 860

BYN

Belarusian Rubble 974

KZT

Kazakhstan Tenge 398

ZAR

South African Rand 710

CAD

Canadian Dollar 124

MDL

Moldovan Leu 498

CHF

Swiss Franc 756

NOK

Norwegian Krone 578

CZK

Czech Koruna 203

NZD

New Zealand Dollar 554

DKK

Danish Krone 208

PLN

Polish Zloty 985

EUR

Euro 978

RUR

Russian Ruble 643

GBP

British Pound 826

SEK

Swedish Krona 752

HKD

Hong Kong Dollar 344

SGD

Singapore Dollar 702

HUF

Hungary

Forint 348

TRL

Turkish Lira 792

Other currencies