INSTRUCTIONS FOR AUTHORISATION DEVI
CE
“DIGIPASS 320” OPERATION
DIGI/NO-0-A11
1
Attention!
Immediately after receiving the new authorization device, and not having used the device for a long period, please, check
the correctness of the timer setup, which is important for generating correct electronic signature – see point 4.
DIGIPASS is an electronic authorization device used to generate electronic signature, which replace the Customer’s signature and seal in Customer’s
Order in the message to the Bank, as well as for Client’s authorization in Citadele Online Banking (authorization code).
The Customer may choose his DIGIPASS device with the English, Latvian or the Russian language, by changing the language in the device at his/her
discretion.
Each generated electronic signature can be used only one time. Electronic signatures are calculated on the basis of both essential parameters of the
Customer's message and time of generation of the electronic signature.
You can check the preciseness of the DIGIPASS timer – see section 4 “Timer Testing”.
Electronic signatures for each Order are to be calculated using respective fields of the definite Order.
Each DIGIPASS device is authorized for operation with a certain Client’s account / accounts in the Bank. Also more than one authorization device may be
used to manage one account or all Customer’s accounts.
For generation of Citadele Online Banking Authorization codes and electronic signature different DIGIPASS devices can be used, if it is registered in the
program accordingly to Customer’s request and application.
A new or an additional authorization device may be issued on the basis the Customer’s application signed thereby, with rights to use one or more
Customer accounts.
The access to operation with DIGIPASS device is protected by PIN code consisting of five digits. DIGIPASS device can be used only after replacing the
initial PIN code, which Client receives at the moment of issue of DIGIPASS. The initial PIN code has to be replaced by the Client.
DIGIPASS device will be locked after five attempts of entering an incorrect PIN code (see section 2 “Warning about an incorrect PIN code”).
The Customer shall be responsible for the loss of the authorization device and for non-disclosure of his/her PIN code to other persons.
The battery in DIGIPASS device lasts for almost 3 years. If the token displays ““BATTERY LOW” or „BATTERY EMPTY the device must be replaced by
the Bank.
It is forbidden to keep DIGIPASS near a source of electromagnetic fields (for example, close to a mobile phone, loudspeakers, airport security gates etc.).
If the device has been exposed to temperatures below 0
0
C, it may only be used after it warms up under room temperature in 20 – 30 minutes.
DIGIPASS authorization device has keys from “0” to “9”, special keys , and LCD screen. Using the key, the Customer may return to
the previous menu and cancel any operation.
DIGIPASS is switched on by pressing the key “ON/OFF”. DIGIPASS will switch off after pressing the key “ON/OFF” repeatedly or in 60 seconds unless
any key is pressed.
LCD screen has 2 rows with information to display. First row shows the Menu or submenu, and second row shows menu options. You can scroll options
by using buttons. Options can also be activated by using number pad, in that case “OK” button is not used to enter submenu.
1. Entering and replacing the initial PIN code
You need to perform these steps once before using the device to generate the
electronic signatures
.
In order to replace initial PIN code, please act as follows:
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key INITIA
L PIN The me
ssage indicates that no one has used this device
before.
2. Enter the initial PIN code * * * * * Format „
N N N N N„ . Provided by the Bank.
3. Press the “OK” key
PIN OK
OK
Appears after short time
NEW PIN
4. Enter your PIN code * * * * * Enter your new PIN
code that may consist of any 5 digits,
except for 5 similar digits or five consecutive digits.
5. Press the “ENTER” key
CONFIRM PIN The code chosen by you has been accepted. To confirm it,
enter your new PIN code again.
WEAK PIN
OK
New PIN code offers weak protection. Press key and
text “NEW PIN” is displayed. Repeat the actions starting
with step 4.
6. Enter your new PIN code again * * * * *
7. Press the “ENTER” key PIN CHANGED
OK
Initial PIN code has been replaced with your new PIN code.
DIGIPASS device returns to the initial menu automatically.
PIN DIFFER
OK
The code you re-entered is different from that entered
before.
Press key and text “NEW PIN” is displayed. Repeat
the actions sta
rting with step 3.
Your new PIN code is to be used in further DIGIPASS operation.
2. Warning about an incorrect PIN code
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key “ENTER PIN”
2. Incorrect PIN code is entered * * * * *
3. Press the “OK” key “WRO
NG PIN”
OK
The PIN code you have entered is incorrect.
4. Press the “OK” key “TRIES REMAINING 1 (or 2 vai 3)” The 1nd
trial (or the 2
rd
or
3th).
INSTRUCTIONS FOR AUTHORISATION DEVI
CE
“DIGIPASS 320” OPERATION
DIGI/NO-0-A11
2
OK If the DIGIPASS device is switched off after an incorrect
PIN code was entered, the message on the screen will
appear again after switching the device on.
5. Press the “OK” key “ENTER PIN” Enter PIN code
4. The PIN code is entered incorrectly for the 4
th
time.
“LAST TRY” Warning about the last attempt to enter PIN code.
5. The PIN code is entered incorrectly for the 5
th
time.
“LOCKED” Your DIGIPASS device is locked. In order to change the
DIGIPASS device, you have to come to the Bank and bring
your DIGIPASS device with you.
3. Changing the language
DIGIPASS device language may only be changed after the Customer has changed the initial PIN code of DIGIPASS device.
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter PIN code digits * * * * *
3. Press the “OK” key PIN OK
OK
Use navigation keys
SELECT 1-6
1. IDENTIFICTION
4. Press the “ ”
key four times
o
r
press key “5”
SELECT 1-6
5. SETTINGS
5. Press the “OK” key SETTINGS
1. CHANGE PIN
6. Press the “ ” key
one time
o
r
press key “2”
SETTINGS
2. LANGUAGE
7. Press the “OK” key LANGUAGE
1. ENGLISH
8. Press the “ ” to change language
LANGUAGE
1. ENGLISH
2. LATVIESU
3. РУССКИИ
Choose the language
9. Press the “OK” key OK Language accepted
4. Timer/battery testing
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter PIN code digits * * * * *
3. Press the “OK” key PIN OK
OK
SELECT 1-6
1. IDENTIFICTION
4. Press the “ ”
key five times
o
r
press key “6”
SELECT 1-6
INFO
5. Press the “OK” key INFO
1. DATE
6. Press the “OK” key DATE
dd-mm-yyyy hh;mm
or
6. Press the “ ”
one time
o
r
press key “2”
INFO
2. BATTERY
7. Press the “OK” key BATTERY
XX%
* In summer Riga’s time differs by 3 hours, in winter – by 2 hours. If device is not used in Online Banking for long time, and if device’s time plus
3 hours in summer (or 2 hours in winter) differs for more than 90 minutes from Riga’s time, the device cannot be used for generating Citadele
Online Banking authorization code. It is necessary to replace the device.
INSTRUCTIONS FOR AUTHORISATION DEVI
CE
“DIGIPASS 320” OPERATION
DIGI/NO-0-A11
3
5. Changing the PIN code
In order to change your PIN code again, please act as follows:
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter old PIN code digits * * * * *
3. Press the “OK” key PIN OK
OK
SELECT 1-6
1. IDENTIFICTION
4. Press the “ ” key
four times
press key “5”
SELECT 1-6
5. SETTINGS
5. Press the “OK” key SETTINGS
1. CHANGE PIN
6. Press the “OK” key or press key “1”. ENTER PIN
7. Enter your current PIN code * * * * * Enter your current PIN code
8. Press the “OK” key PIN OK
OK
After 3 seconds “NEW PIN” text appears
NEW PIN
9. Enter your new PIN code digits * * * * * Here you enter your invented PIN code that may consist of
any 5 digits, except for 5 similar digits or five consecutive
digits.
New PIN code offers weak protection. You have to replace
it with another PIN code. The screen shows “NEW PIN” in
a few seconds. Repeat the actions starting with step 9.
WEAK PIN
OK
10. Press the “
OK” key” CONFIR
M PIN You need to confirm your ne
w PIN
code.
8. Enter your new PIN code again - - - - -
9. Press the “ENTER” key PIN CHANGED Your old PIN code has been replaced with your new PIN
code. DIGIPASS device returns to the initial menu
automatically.
PINS DIFFER The
code you re-entered is different from that entered
before. Press the “OK” key and repeat the actions starting
with step 9.
6. Generating electronic signatures
ATTENTION!!! In all cases data you use for
electronic signature
generation must coincide with that you specify in your order to the Bank. Please strictly observe
the following algorithms in filling in your payment orders and calculating test keys.
6.1. Signing the payment order or currency exchange order
Please note: if you operate the device in order to sign a document in Citadele online banking, all the parameters for generating the
electronic signatures
are
displayed on the document signature screen!
You may delete incorrect digit by pressing the key .
In order to generate electronic signatures, please act as follows:
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter PIN code digits * * * * *
3. Press the “OK” key PIN OK
OK
SELECT 1-6
1. IDENTIFICTION
4. Press the “ ”
key one time
o
r
press key “2”
SELECT 1-6
2. PAYMENT
5. Press the “OK” key FROM
- - - - - - - - - - - -
6. Enter your account number
The account number wit
h “Citadele banka
” consists of 21
characters (IBAN standard). The last 12 digits are used for
calculation.
If the first numbers are digits “0”, do not enter them.
7. Press the “OK” key CURRENCY
- - -
8. Enter the currency code 3-digit code from the “Currency Codes”
Table.
INSTRUCTIONS FOR AUTHORISATION DEVI
CE
“DIGIPASS 320” OPERATION
DIGI/NO-0-A11
4
9. Press the “OK” key AMOUNT
- - - - - - - - - - - -
10. Enter the payment amount Enter the amount up to the decimal separator (without cents etc.)
11. Press the “
OK” key BENEFICI
ARY
- - - - - - - - - - - -
12. Enter the last 12 digits of the beneficiary’s
account number.
a) In case the a
ccount number consists of 12 digits, enter the
account number in full;
b) In case the account number consists of more than 12
characters, the last 12 digits are used for calculation;
c) In case the account number contains characters that are not
digits (letters, slashes, hyphens, etc.), digits only are to be
entered.
d) In case the account number contains no digits at all, enter
“0”.
e) If the first numbers are digits “0”, do not enter them.
For example:
00 099 0000 => 990000
111222333444555 => 222333444555
11a22b33c44d55e => 1122334455
LV84LACB0000435195001 => 435195001
13. Press the “
OK” key KEY
XXXXXXXXXX
The 10-digit electronic signature.
Press the “OK” key again to zoom the key.
6.2. Signing the payment order batch
Please note: if you operate the device in order to sign a payment order batch in Citadele online banking, all the parameters for generating the
electronic signatures
are displayed on the payment order batch signature screen!
With a single electronic signature of the authorization device may be validated up to 50 payment orders.
Limit of the confirmation of several payment orders with one DIGIPASS electronic signature is EUR 142,300 (or equivalent amount in other currencies).
In order to generate
electronic signatures
, please act as follows:
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter PIN code digits * * * * *
3. Press the “OK” key PIN OK
OK
SELECT 1-6
1. IDENTIFICTION
4. Press the “ ”
key three times
o
r
press key “4”
SELECT 1-6
4. ADDITIONAL
5. Press the “OK” key FIELD 1
- - - - - - - - - - - -
6. Enter the payment order batch ID.
7. Press the “OK” key FIELD 2
- - - - - - - - - - - -
8. Enter the payment order batch total amount. Total (aggregate) amount is stated in EUR currency.
The amount up to the decimal separator (without cents etc.).
9. Press the “OK” key KEY
”XXXXXXXXXX”
The 10-digit electronic signature.
Press the “OK” key again to zoom the key.
6.3. Signing the cash withdrawal order
Please note: if you operate the device in order to sign a document in Citadele online banking, all the parameters for generating the
electronic signatures
are
displayed on the document signature screen!
In order to generate
electronic signatures
, filling in a Cash Withdrawal Order, please act as follows:
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter PIN code digits - - - - -
3. Press the “OK” key PIN OK
OK
SELECT 1-6
1. IDENTIFICTION
4. Press the “ ” key
one time
o
r
SELECT 1-6
2. PAYMENT
INSTRUCTIONS FOR AUTHORISATION DEVI
CE
“DIGIPASS 320” OPERATION
DIGI/NO-0-A11
5
5. Press the “OK” key
press key “2”
FROM
- - - - - - - - - - - -
6. Enter your account number
The account number with “Citadele banka
” consists of 21
characters (IBAN standard). The last 12 digits are used for
calculation.
If the first numbers are digits “0”, do not enter them.
5. Press the “OK” key
7. Press the “OK” key CURRENCY
- - -
8. Enter the currency code 3-digit code from the “Currency Codes” Table.
9. Press the “OK” key AMOUNT
- - - - - - - - - - - -
10. Enter the payment amount Enter the amount up to the decimal separator (without cents etc.)
11. Press the “
OK” key BENEFICI
ARY
- - - - - - - - - - - -
12. Enter the beneficiary’s information
Enter all digits of the passport number, driver’s license or iden
tity
number.
Do not use roman numerals or other symbols
13. Press the “
OK” key KE
Y
XXXXXXXXXX
The 10-digit electronic signature.
Press the “OK” key again to zoom the key.
6.4. Signing the application of term deposit
Please note: if you operate the device in order to sign a document in Citadele online banking, all the parameters for generating the
electronic signatures
are
displayed on the document signature screen!
In order to generate
electronic signatures
, please act as follows:
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter PIN code digits * * * * *
3. Press the “OK” key PIN OK
OK
SELECT 1-6
1. IDENTIFICTION
4. Press the “ ” key
one time
o
r
press key “2”
SELECT 1-6
2. PAYMENT
5. Press the “OK” key FROM
- - - - - - - - - - - -
6. Enter your account number
The account number with “Citadele banka
” consists of 21
characters (IBAN standard). The last 12 digits are used for
calculation.
If the first numbers are digits “0”, do not enter them.
7. Press the “OK” key CURRENCY
- - -
8. Enter the currency code 3-digit code from the “Currency Codes”
Table.
9. Press the “OK” key AMOUNT
- - - - - - - - - - - -
10. Enter the payment amount
Enter the amount up to the decimal separator (without cents etc.)
11. Press the “
OK” key BENEFICI
ARY
- - - - - - - - - - - -
12. Enter the interest rate.
In this field enter the interest rate. Before entering the interest
rate, it has to be multiplied by 10 000.
Example:
Interest rate Input number
a 1,7% 17000
b 5,25% 52500
13. Press the “
OK” key KEY
XXXXXXXXXX
The 10-digit electronic signature.
Press the “OK” key again to zoom the key.
INSTRUCTIONS FOR AUTHORISATION DEVI
CE
“DIGIPASS 320” OPERATION
DIGI/NO-0-A11
6
6.5. Signing the free format message, client’s questionnaire or the Contract on financial instruments accounts and transactions or
MobileSCAN activation
Please note: if you operate the device in order to sign a document in Citadele online banking, all the parameters for generating the
electronic signatures
are
displayed on the document signature screen!
In order to generate electronic signatures for the free format message or client’s questionnaire, or the Contract on financial instruments accounts and transactions
(signing the contract in Citadele online banking) or activating MobileSCAN please act as follows:
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter PIN code digits - - - - -
3. Press the “OK” key PIN OK
OK
SELECT 1-6
1. IDENTIFICATION
4. Press the “ ” key
two times
o
r
press key “3”
SELECT 1-6
3. ORDER
5. Press the “O
K “ key TYPE
- - - - - - - - - - - -
6. Enter order type
Enter number „1”
7. Press the “OK “ key FROM
- - - - - - - - - - - -
8. Enter your account number for a free-fo
rm
order or your client ID in Bank in case of
composing the questionnaire or the Contract on
financial instruments accounts and transactions or
MobileSCAN activation
The account number wit
h “Citadele bank” consists of 21
characters (IBAN standard). The last 12 digits are used for
calculation.
If the first numbers are digits “0”, do not enter them.
Client ID is a number that is allocated to client by the information
system of Bank.
9. Press the “OK “ key CURRENCY
- - -
Do not enter anything
10. Press the “
OK “ key KEY
XXXXXXXXXX
The 10-digit electronic signature.
7. Generating an authorization code:
7.1. for entering Citadele online banking
7.2.
for signing/ submission of orders by phone (According to Application for submission of telephonic orders
In order to generate an authorization code for entering Citadele Online Banking or submission of telephonic order, please act as follows:
ACTIONS SCREEN MESSAGE NOTES
1. Press the “ON/OFF” key ENTE
R PIN
2. Enter PIN code digits - - - - -
3. Press the “OK” key PIN OK
OK
SELECT 1-6
1. IDENTIFICTION
4. Press the “OK” key or press key “1” CODE
XXXXXX
Please enter the 6-digit authorization code in th
e “Identification
code” field for logging in or call it to the Bank employee
CURRENCY CODES
AED Unite
d Arab Emirates Dirham 784 ILS Israeli Shekel 376 UAH U
krainia
n H
ryvna 980
AUD Australian Dollar 36 ISK
Icelan
d K
rona 352 USD US
Dollar 840
BGN Bulgarian Lev 975 JPY Japanes
e
Yen 392 UZS Uzbekista
n Sum 860
BYN B
elarusia
n
Rubble 974 KZT K
azakhsta
n Tenge 398 ZAR Sout
h A
frican Rand 710
CAD Canadian Dollar 124 MDL M
oldovan Leu 498
CHF Swiss
Franc 756 NOK Norwegia
n K
rone 578
CZK C
zech Koruna 203 NZD New
Zealand Dollar 554
DKK Danis
h K
rone 208 PLN Polish Zloty 985
EUR Euro 978 RUR R
ussian Ruble 643
GBP Britis
h P
ound 826 SEK S
wedish Krona 752
HKD
Hong
Kong Dollar
344
SGD Singapor
e
Dollar 702
HUF Hungary
Forint 348 TRL Turkish Lira 792
Other currencies 0
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