Cisco Systems UC560T1E1K9 User Manual

Cisco Unified Communications

500 Series Model 560 for

Guide

Small Business

Platform Reference Guide

Product Overview .................................................................................................................................................... 3

Product Part Numbers............................................................................................................................................. 3

Interfaces and Modules........................................................................................................................................... 3

Licensing.................................................................................................................................................................. 4

Basic Call Center Capabilities ................................................................................................................................ 5

Voice Resource Utilization...................................................................................................................................... 6

Localization..............................................................................................................................................................8

Hardware Specifications......................................................................................................................................... 9

Product Overview

The Cisco® Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications System, is an affordable unified communications appliance that provides voice and data communications, voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-tomanage platform supports up to 138 phones and 125 voice mailboxes and provides flexible deployment options based on your needs, including support for a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity. This reference guide describes the specifications and capabilities of the Cisco Unified Communications 560 (UC 560).

Figure 1. Cisco UC 560: FXO Model

Product Part Numbers

The Cisco UC 560 is available in two base versions: an FXO (analog) model and a Basic Rate Interface (BRI) base model. The FXO model is also available with a built-in T1/E1 interface. With ease of ordering as a focus area, each has its own product ID. In addition, there is one software licensing product, multiples of which can be installed to achieve the desired user count. Table 1 lists the part numbers for the Cisco UC 560.

Table 1. Product Part Numbers for the Cisco UC 560

Part Number Description

UC560-FXO-K9 UC 560 system with 4 FXO, 4 FXS, and 2 voice interface card (VIC) expansion slots UC560-BRI-K9 UC 560 system with 2 BRI, 4 FXS, and 2 VIC expansion slots UC560-T1E1-K9 UC 560 system with 4 FXO, 4 FXS, 1 T1/E1, and 1 VIC expansion slot L-UC-PRO-8U= Software license upgrade, authorizing an additional 8 users (e-delivery)

Interfaces and Modules

The Cisco UC 560 has built-in interfaces that offer fixed configurations, reducing complexity. In addition, this platform offers voice interface card (VIC) slots to support additional Cisco VIC modules. Table 2 lists the built-in interfaces, and Table 3 lists the modular interfaces supported on the UC 560.

Table 2. Built-In Interfaces Supported on the Cisco UC 560

Interface Description

Music on hold (MoH) port Single 3.5-mm audio port

●

Onboard Ethernet ports

Three 10/100/1000 Ethernet expansion ports1

●

One 10/100/1000 WAN uplink

One of the three expansion ports defaults to a PC/LAN port to enable configuration of the box and/or to connect to a server.

The port can be changed to function as an expansion port.

Interface Description

FXS and direct inward dialing (DID) ports 4 built-in FXS ports (DID is available via the additional module listed in Table 3) PSTN interfaces (FXO, BRI, or T1/E1) 4 FXO, 2 BRI, or 4 FXO with built-in T1/E1

Table 3. Modular VIC Cards for the Cisco UC 560

Part Number Description

VIC-4FXS/DID, VIC3-4FXS/DID 4-port FXS/DID module VIC2-2FXS 2-port FXS module VIC2-2FXO 2-port FXO module VIC3-2FXS/DID 2-port FXS/DID module VIC2-4FXO 4-port FXO module VIC2-2BRI-NT/TE 2-port BRI NT/TE module VWIC2-1MFT-T1/E1 1-port T1/E1 for voice (ISDN Primary Rate Interface [PRI] and channel associated signaling [CAS]);

VWIC2-2MFT-T1/E12 2-port T1/E1 for voice (ISDN PRI and CAS); data is not supported

data is not supported

Licensing

The Cisco UC 560 includes 24 user licenses. These licenses enable the use of Cisco IP phones and allow users to access the IP PBX features, including voicemail. In addition, supplementary user licenses are bundled to help with deployments that need a few extra licenses. For additional licensing needs, the L-UC-PRO-8U= may be ordered. This increases the existing license count by eight. Table 5 lists the number of users supported based on the hardware/license configurations. The UC 560 also has built-in licenses for unified communications features. Table 4 lists the license count bundled with the system for each feature. Guidance for licenses associated with unified messaging on the UC 560 is included in Table 6.

Note: Out of the 24 base licenses provided with the UC560 8 are supplemental licenses.

Table 4. Licensing and User Capacity for the Cisco UC 560

License Configuration Description

UC560 (FXO, BRI, or T1E1 model) 24 user licenses, 6 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 1 x L-UC-PRO-8U= 32 user licenses, 8 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 2 x L-UC-PRO-8U= 40 user licenses, 8 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 3 x L-UC-PRO-8U= 48 user licenses, 8 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 4 x L-UC-PRO-8U= 56 user licenses, 8 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 5 x L-UC-PRO-8U= 64 user licenses, 8 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 6 x L-UC-PRO-8U= 72 user licenses, 8 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 7 x L-UC-PRO-8U= 80 user licenses, 10 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 8 x L-UC-PRO-8U= 88 user licenses, 10 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 9 x L-UC-PRO-8U= 96 user licenses, 10 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 10 x L-UC-PRO-8U= 104 user licenses, 10 supplemental user licenses UC560 (FXO, BRI, or T1E1 model) and 11 x L-UC-PRO-8U= 112 user licenses, 10 supplemental user licenses

A maximum of two T1/E1 cards are supported on a UC 560. VWIC2-2MFT-T1/E1 will not work on a UC560-T1E1-K9 model.

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