Cisco UC520-24U-8FXO-K9, UC520-8U-4FXO-K9, UC520W-8U-4FXO-K9 Overview

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GETTING STARTED GUIDE

Cisco Unified Communications 500 Series Model UC 520

INCLUDING LICENSE AND WARRANTY

1 Cisco One-Year Limited Hardware Warranty Terms 2 Overview 3 Equipment 4 Installing the Chassis and Power Supply 5 Grounding the Chassis 6 Connecting the Power 7 Powering Up the System 8 Creating the Initial Software Configuration 9 Installing a Cisco Catalyst Express 520 for a UC 520 10 Connecting the Interfaces and Devices 11 Verifying the Communications 12 Modifying the Software Configuration 13 Related Documentation

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1 Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services tha t you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. F ollow these steps to ac cess and download your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet, follow these steps:

a. Click the Information Pac ket Numbe r field, and make sure that the p art number

78-5235-03C0 is highlighted.

b. Select the language in which you would like to read the document. c. Click Go.

The Cisco Limited W arranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note Y ou must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document. c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note Y ou must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/en/US/support/index.html

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Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number

2 Overview

The UC 520 is an all-in-one, simple, smart, and affordable unified communications solution designed specifically for growing businesses with 8 to 50 employees. Each configuration of the UC 52 0 is tied to a maximum number of supported users and includes relevant licenses for call control, voice messaging, and Cisco Unified IP Phones.

The UC 520 consists of these two platforms:

• 8- and 16-user platform

• 24-, 32- and 48-user platform

The 8- and 16-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange stations (FXS) ports, 4 foreign exchange office (FXO) or 2 ISDN BRI ports for international deployments, voice messaging, automated attendant, a music-on-hold (MoH) audio port, a WAN Ethernet uplink port, an Ethernet expansion port, and a console/aux port.

The 24- and 32-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange stations (FXS) ports, 8

foreign exchange office (FXO) or 4 ISDN BRI ports.

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The 48-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange

201608

Cisco 521

Wireless Express

Access Points

Catalyst Express 520 Switch

Cisco 526 Wireless Express

Mobility Contoller

Fax

Cisco Monitor Director

Partner Site

Teleworker Site

Cisco 870 Series

Router

DSL/Cable

Modem

Internet

Cisco Unified

Communications 500 Series

Cisco

Configuration

Assistant/

Cisco Monitor

Manager

PSTN

stations (FXS) ports, 12

foreign exchange office (FXO) or 6 ISDN BRI ports. Alternatively , the 48-user platform could include 8 switched Power-over -Ethernet (PoE) ports, 4 foreign exchange stations (FXS) ports, 4

foreign exchange office (FXO) or 2 ISDN BRI ports and one T1/E1 voice controller.

To physically expand the base configuration of 8 PoE ports to a larger number of user densities, the solution supports a Cisco

Unified Commu nications companion switch. The specialized co mpanion switch is part of the Cisco Catalyst Expres s family and supports simplified and i mmediately operational deployments.

Figure 1 shows the typical deployment of a Cisco Unified 500 Series in a Cisco Smart Business

Communications System. The Cisco Smart Business Communications System is a unified communications solution for small businesses that provides voice, data, video, security, and wireless capabilities while integrating with existing desktop applications like calendar, e-mail, and Customer Relationship Management (CRM).

Figure 1 Cisco Unified 500 Series: Typical Deployment

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Hardware Configuration

Table 1 summarizes the maximum configurations possible, based on built-in ports and other hardware

features of the UC 520.

Tab le 1 Maximum Possible Configurations

Primary PSTN Enabled via Software Configuration

UC 520 Series Model

UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 or UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9

UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 or UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9

UC520-24U-8FXO-K9 UC520-24U-4BRI-K9

UC520-32U-8FXO-K9 UC520W-32U-4BRI-K9

Using FXO Using SIP Trunk Using DID

4 FXS, 8 PoE, and 4 FXO or 2 BRI

4 FXS, 8 PoE, and 8 FXO or 4 BRI

SIP trunk, 4 FXS, 8 PoE, and 4 FXO or 2 BRI

SIP trunk, 4 FXS, 8 PoE, and 8 FXO or 4 BRI

4 FXS/DID, 4 FXS, 8 PoE, and 4 FXO or 2 BRI

4 FXS/DID, 8 PoE, and 8 FXO or 4 BRI

UC520-48U-12FXO-K9 UC520-48U-6BRI-K9

Table 2 lists the labels and descriptions for the WAN, LAN, and other interfaces, along with the values

for these interfaces in the preconfigured software configuration on the UC 520. All slot or ports are numbered from right to left, unless otherwise noted

4 FXS, 8 PoE, and 12 FXO or 6 BRI

SIP trunk, 4 FXS, 8 PoE, and 12 FXO or 6 BRI

4 FXS/DID, 8 PoE, and 12 FXO or 6 BRI

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Tab le 2 UC 520 Interfaces

Value in Software

Description Label

Configuration

Console/Aux port CONSOLE — Fast Ethernet 10/100 expansion port EXPANSION FastEthernet0/1/8 Fast Ethernet 10/100 WAN port WAN FastEthernet0/0 Fast Ethernet 10/100 Power over Ethernet

(PoE) ports

Power Over Ethernet, and

0 LNK to PWR 7

PWR

FastEthernet0/1/0 to 0/1/7

LNK

FXS (Foreign Exchange Station) ports FXS, and

port 0/0/0 to 0/0/3

0–3

FXO (Foreign Exchange Office) ports FXO, and

port 0/1/0 to 0/1/3

0–3

ISDN BRI ports B0 - B1 Numbered top to bottom,

port 0/1/0 to 0/1/1 VLAN number for data network — Vlan1 VLAN number for voice network — Vlan100 Music-on-Hold (MoH) port voice-port 0/4/0

Compact Flash slot COMPACT FLASH flash (Factory Option) VIC:BRI* VIC2-2BRI-NT/TE

port 0/2/0 to 0/2/1

and 0 -1

(Factory Option) VIC: FXO* VIC2-2FXO and 0-1

port 0/2/0 to 0/2/1

(Factory Option) VIC: FXS* VIC3-2FXS/DID and 0-1

T1/E1 VWIC2-1MFT-T1/ E1 port 0/3

* Only one optional VIC can be factory-installed in a UC 520.

VIC2-4FXO and 0-3

VIC-4FXS/DID and 0-3 VIC3-4FXS/DID and 0-3

port 0/2/0 to 0/2/3

port 0/2/0 to 0/2/1

port 0/2/0 to 0/2/3

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Table 3 lists the labels and descriptions for the interfaces on a Cisco Catalyst Express 520, along with

the values for these interfaces in the software configuration on the UC 520.

Tab le 3 Cisco Catalyst Express 520 Switch: Interfaces

Value in Software Description Label

Ethernet 10/100/1000 dual purpose port 1000BASE-X GigabitEthernet1

Configuration

Small form-factor pluggable (SFP) module slot for uplink or server connectivity.

Fast Ethernet 10/100 Power over Ethernet (PoE) ports

Table 4 lists the default values for IP addresses in the preconfigured software configuration for the

UC 520.

Tab le 4 IP Addresses and Subnet Mask

1000BASE-FX

Left-to-right, 10BASE-T / 100BASE-TX and 1X-8X or 1X-24X

Left-to-right,

FastEthernet1 to 8

FastEthernet1 to 24

Description IP Address in Software Configuration

Cisco Unified Communications Manager Express (Cisco

All IP phones to be connected 10.1.1.11 to 10.1.1.254

All data devices to be connected 192.168.10.11 to 192.168.10.254

Unified CME)

10.1.1.1

255.255.255.0

Network on expansion port of the UC 520 192.168.10.1

Software Components

The UC 520 is shipped with a factory-installed software configuration for a basic IP telephony system. This system enables phone users to make and receive calls using the preconfigu red numbers on their IP phones within minutes after connecting the UC 520 to the Ethernet and their IP phones to the platform. For informations, see the

255.255.255.0

“Default Software Configuration” section on page 42.

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Table 5 summarizes the software components of the UC 520.

Tab le 5 UC 520 Software Components

Software Component Description Benefits

Cisco Unified Communications Manager Express (Cisco Unified CME)

Entry-level call processing system that provides a wide range of IP telephony features for small to medium-sized business customers and autonomous small enterprise branch offices.

Cisco Unity Express Provides v oice mail and

automated attendant services specifically designed for the small and medium-sized branch office environment.

Security Protects against information

theft, virus outbreaks, and application abuse, whether from known or unknown threats, internal or external sources.

Cisco IOS Firewall Protects customer networks

against network and application layer attacks, viruses, worms, and at the same time providing effective control on various application traffic flowing through the network.

All files and configurations for IP phones are stored internally on the UC 520 for a cost-effective, highly reliable, IP communications solution.

Users can easily and conveniently manage their voice messages and greetings with intuitive telephone prompts and a straightforward web-based GUI that allows simple administration

Integrated for a robust array of security features.

Help businesses guarantee network uptime and security.

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Table 5 UC 520 Software Components (continued)

Software Component Description Benefits

Cisco Secure VPN Carries private data over a public

network and extends remote access to users over a shared infrastructure.

Cisco Configuration Assistant

GUI application for managing most systemwide and phone-based features allows you

Note Before you can use

Configuration Assistant, the application must be installed on a PC or

to easily customize the software configuration before or while deploying a PBX or keysystem telephony system at a customer site.

laptop to be connected to the UC 520.

Most cost-effective method to provide increased VPN throughput with minimal effect on processing.

No specialized training or

IOS software

Cisco command-line experience required to create or customize software configuration on a

Unified Serie s.

Cisco

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License Support

Table 6 lists the maximum number of phones and devices supported in Cisco Unified CME, based on

licensing and organized by model.

Tab le 6 Cisco Unified CME License Support

UC 520 Models

UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9

UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9

UC520-24U-8FXO-K9 UC520-24U-4BRI-K9

UC520-32U-8FXO-K9 UC520-32U-4BRI-K9

UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9

Cisco Unified CME Licenses

Maximum Devices (Wired and Wireless)

8 + 2 for teleworkers 10 IP phones

4 analog

16 + 2 for teleworkers 18 IP phones

4 analog

24+4 for teleworkers 28 IP phones

32+4 for teleworkers 36 IP phones

4 analog

48+4 for teleworkers 52 IP phones

4 analog

.1 Number of analog station ports is increased to eight with factory-installed optional VIC.

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Table 7 lists the maximum numbers of mailboxes supported on the UC 520, based on licensing and

organized by model.

Tab le 7 Cisco Unity Express License Support

General Delivery Mailboxes

UC 520 Models Mailboxes

(GDMs)

UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9

UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9

UC520-24U-8FXO-K9 UC520-24U-4BRI-K9

UC520-32U-8FXO-K9 UC520-32U-4BRI-K9

UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9

12 + 2 for teleworkers 5 GDM

20 + 2 for teleworkers 5 GDM

24+4 for teleworkers 10 GDM

32+4 for teleworkers 10 GDM

48+4 for teleworkers 15 GDM

3 Equipment

This section contains information about the UC 520 hardware and includes these topics:

• Contents

• Items Not Included

• Front Panel View

• Cisco Product Identification Tool

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Contents

These items ship with the product:

• Accessory kit containing:

–

Rubber feet for desktop installation

–

RJ-45 to RJ-45 Ethernet cable

–

Light blue RJ-45-to-DB9 console cable

–

Wall-mount bracket for power supply (included with 8- and 16-user models only)

–

Rack-mount brackets for chassis (included with 32- and 48-user models only)

–

Getting Started Guide for Cisco Unified Communications 500 Series Model UC 520 for Small Business (this guide)

–

Cisco Smart Business Communications System Setup

–

Customer License Letter

–

Regulatory Compliance and Safety Information Roadmap

–

Cisco Smart Business Communications System Software and Documentation CD-ROM

A separate rack-mount kit (Part Number: 53-2993-01) can be ordered for the 8- and 16-user models. The kit includes the following:

–

Power supply bracket

–

Rack-mount brackets for chassis

–

Assembly hardware (screws)

–

Installing Components for Cisco Unified Communications 500 Series for Small Business

Items Not Included

These additional items might be required:

• Cisco Unified IP phones

• Cables for connecting phones

• Cable for connecting external audio device to the 3.5 mm MoH port

• Cables for WAN interfaces, voice interfaces, or additional LAN interfaces

• PC with Microsoft Internet Explorer 6.0 or later, for using web-based system management tools

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Front Panel View

242825

VIC 4FXS/DID

IN USE

Cisco Unified 500

Series

765

Cisco Unified 500

Series

231725

VIC 4FXS/DID

IN USE

See Figure 2 and Figure 4 for views of the front panels of the UC 520 8- and 16-user models and

Figure 3 and Figure 5 for the 24-, 32- and 48-user models.

Figure 2 UC 520 with FXO Ports (8- and 16-user model)

Figure 3 UC 520 with FXO Ports (24-, 32- , and 48-user model)

Music-on-hold (MoH) port

Console/Aux port

WAN port

Expansion port

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Power over Ethernet (PoE) ports

Cisco Unified 500

Series

242833

FXS ports

FXO ports

(Optional) Factory-installed VIC or T1/E1

VWIC

Compact Flash slot

Figure 4 UC 520 with BRI Ports (8- and 16-user model)

Music-on-hold (MoH) port

Console/Aux port

Power over Ethernet (PoE) ports

Expansion port

FXS ports

(Optional) One factory-installed VIC or

T1/E1 VWIC

Compact flash slot

WAN port

BRI ports

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Figure 5 UC 520 with BRI Ports (24-, 32-, and 48-user model)

Music-o n-hold (MoH) port

Console/Aux port

BRI ports

Power over Ethernet (PoE) ports

Compact flash slot

WAN port

Expansion port

Fixed configuration slot for BRI or FXO

Cisco Unified 500

Series

231726

(depending on your configuration) FXS ports

Expansion or fixed configuration slot

(depending on your configuration)

Cisco Product Identification Tool

The Cisco Product Identification tool provides detailed illustrations and descriptions showing where to find serial number labels on Cisco products. It includes the following features:

• A search option that allows browsing for models using a tree-structured product hierarchy

• A search field on the final results page making it easier to look up multiple products

• Clear identification of end-of-sale products in results lists

The tool streamlines the process of locating serial number labels and identifying products. Serial number information expedites the entitlement process and is important for access to support services.

Access the Cisco Product Identification tool at http://tools.cisco.com/Support/CPI/index.do.

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4 Installing the Chassis and Power Supply

This section contains basic installation information including the following:

• Safety Information

• Warning Definitions

• Installation Guidelines

• Desktop Installation

• Wall-Mounting (8- and 16-user models only)

• Rack-Mounting

Safety Information

The Regulatory Compliance and Safety Information document for Cisco Unified 500 Series contains translations of the warnings that appear in this guide.

For safety information you must know before working on the UC 520, see the Regulatory Compliance and Safety Information document at Cisco.com.

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Warning Definitions

Warning

IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning statement to locate its translation in the translated safety warnings that accompanied this device.

Note: Save these instructions. Note: This documentation is to be used in conjunction with the specific

product installation guide that shipped with the product. Please refer to the Installation Guide, Configuration Guide, or other enclosed additional documentation for further details.

High leakage current – permanent earth connection essential before making Telecommunication Network Connection.

Statement 1071

Statement 343

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Read the installation instructions before connecting the system to the power source.

The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.

Statement 1004

Statement 1001

Statement 1019

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Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

Statement 1021

Warning

Hazardous network voltages are present in WAN ports regardless of whether power to the unit is OFF or ON. To avoid electric shock, use caution when working near WAN ports. When detaching cables, detach the end away from the unit first.

Statement 1026

Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and back covers are in place.

Statement 1029

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

Warning

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Warning

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

1038

Statement 1037

Statement

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Warning

Ultimate disposal of this product should be handled according to all national laws and regulations.

Statement 104

Warning

This equipment must be installed and maintained by service personnel as defined by AS/NZS 3260. Incorrectly connecting this equipment to a general-purpose outlet could be hazardous. The telecommunications lines must be disconnected 1) before unplugging the main power connector or 2) while the housing is open, or both.

Statement 1043

To prevent the system from overheating, do not operate it in an area that exceeds the maximum recommended ambient temperature of 40 deg.

Statement 1047

Voltages that present a shock hazard may exist on Power over Ethernet (PoE) circuits if interconnections are made using uninsulated exposed metal contacts, conductors, or terminals. Avoid using such interconnection methods, unless the exposed metal parts are located within a restricted access location and users and service people who are authorized within the restricted access location are made aware of the hazard. A restricted access area can be accessed only through the use of a special tool, lock and key or other means of security.

Statement 1072

Warning

No user-serviceable parts inside. Do not open.

Statement 1073

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The following statement is applicable only in Scandinavian countries.

Warning T

his unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Installation Guidelines

Before you install the UC 520, review the Regulatory Compliance and Safety Information for

Unified Communications 500 Series for Small Business document on Cisco.com.

Cisco

This platform is a self-contained unit. Do not remove or install any modules or interface cards unless otherwise directed.

When selecting an installation site, observe these guidelines:

• Cabling is away from sources of electrical noise, such as radios, power lines, and fluorescent lighting fixtures.

• Clearance to the front and back panels is such that:

–

Airflow around the platform and through the vents is unrestricted.

–

Front-panel LEDs can be easily read.

–

Access to ports is sufficient for unrestricted cabling.

• Temperature does not exceed 104°F (40°C), humidity does not exceed 85 percent, and altitude at the installation site is not greater than 10,000 feet (3049 meters).

Desktop Installation

When installing the unit and power supply on a desktop, observe the following preca utions:

Caution When installing the unit, allow unrestricted airflow for cooling. For placing the platform

on a desktop, keep at least 1 in. (2.54 cm) of clear space beside the cooling inlet and exhaust vents.

Caution Do not place any items that weigh more than 10 lb (4.5 kg) on top of the chassis and do

not stack.

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To install a chassis on a desktop, ta ble, or other flat surface, place the unit upside-down on a flat surface. Attach the four rubber pads to the recessed areas on the bottom of the unit. Place the unit on a desktop.

Wall-Mounting (8- and 16-user models only)

You can mount the unit and power supply to a wall or other vertical surface.

Warning

This unit is intended to be mounted on a wall. Please read the wall mounting instruction s carefully before beginning installation. Failure to use the correct hardware or to follow the correct procedures could result in a hazardous situation to people and damage to the system. Statement 248

Attaching the Chassis and Power Supply to the Wall

The unit has two keyholes on the bottom of the chassis for mounting the unit on a wall or other vertical surface. The power supply is mounted to the wall using the wall-mount bracket. To mount the chassis and power supply on a wall, perform the following steps.

Tip When choosing a location for wall-mounting the router, consider cable limitations and wa ll

structure.

Step 1 Figure 6 shows the bottom of the unit and the locations of the wall-mount holes.

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Figure 6 Wall-Mount Holes on the Bottom of the UC 520

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8.318 in. (21.127 cm)

Front panel

Step 2 Align the mounting-screw holes with a wall stud, or use wall anchors.

Mounting-screw holes

a. For attaching to a wall stud, use two #10 wood screws (round- or pan-head) with #10

washers, or two #10 washer-head screws. The screws must be long enough to penetrate at least 3/4 inch (20 mm) into supporting wood or into a metal wall stud.

b. For hollow-wall mounting, wall must be at least 1/2 inch (12.7 mm) thick. Use two wall

anchors with washers. Wall anchors and washers must be a size suitable for the wall to which they are mounted.

Step 3 Position the chassis on the wall.

a. Orient the front and back of the chassis vertically. b. The unit must be oriented with the front panel (TNV connection side) facing up and the

connection to the power cord facing down.

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Step 4 Figure 7 shows the wall-mount bracket for the power supply and the mounting-screw holes

242822

on the back of the bracket. Align the mounting-screw holes with a wall stud, or use wall anchors.

Figure 7 Wall-Mount Bracket for Power Supply

a. For attaching to a wall stud, use two #10 wood screws (round- or pan-head) with #10

washers, or two #10 washer-head screws. The screws must be long enough to penetrate at least 3/4 inch (20 mm) into supporting wood or into a metal wall stud.

b. For hollow-wall mounting, wall must be at least 1/2 inch (12.7 mm) thick. Use two wall

anchors with washers. W all anchors and washers must be a size suitable for the wall to which they are mounted.

Step 5 Position the power supply in the bracket.

a. Orient the front and back of the power supply vertically. b. Position the end nearest the power cable at the top.

Rack-Mounting

Note You call only install the unit installed 19-inch racks. It can only be front mounted.

Attach Brackets for Rack-Mounting

To attach the brackets to the unit, follow these following steps.

Caution Do not overtorque the screws. The recommended torque is 6 to 8 in-lb (0.7 to 0.9 N-m).

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Step 1 Attach the mounting brackets to the sides of the chassis as shown in Figure 8, using the screws

0 0

4 F

I N

S E

242823

provided. Use four screws on each side. Use a number 2 Phillips screwdriver to install the bracket screws.

Figure 8 Attaching Rack-Mount Brackets to the UC 520

Step 2 Figure 9 shows the brackets in the rack-mount kit for the power supply. (This step applies to

the 8- and 16-user models only.)

Figure 9 Brackets for Rack-Mounting Power Supply

Wall-mount bracket

Rack-mount bracket

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Step 3 Position the power supply in the wall-mount bracket. (This step a pplies only to the 8- and

242824

16-user models.)

a. Orient the front and back of the power supply vertically. b. Position the end nearest the power cable at the top.

Step 4 Assemble the brackets for rack-mounting the power su pply as show n in Figure 10, using the

four screws provided. Use a number 2 Phillips screwdriver to ins tall the bracket sc rews.

Figure 10 Assembling Rack-Mount Kit for the Power Supply

Installing the UC 520 and Power Supply in a Rack

To mount the chassis and p ower supply in a 19-inch rack, follow these steps:

Warning

Caution Chassis installation must allow unrestricted airflow for chassis cooling.

To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

-- This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

-- When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

-- If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack.

Statement 1006

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Note Be sure to leave space above and below each unit in a rack to allow for cooling air circulation.

Tip If you are deploying a single integrated wireless access point, connect the antenna to the front

panel before you mount the unit on a wall. It is difficult to attach an antenna after the platform is mounted to a wall.

Step 1 Use two screws for each side (supplied with the rack) to attach the unit to the rack-mount

brackets, then attach power supply with rack-mount bracket to a 19” rack.

Step 2 Start the lower pair of screws first, resting the brackets on the lower screws while you insert

the upper pair of screws.

Tip The screw slots in the brackets are spaced to line up with every second pair of screw holes in

the rack. When the correct screw holes are used, the small threaded holes in the brackets line up with unused screw holes in the rack. If the small holes do not line up w ith the rack hol es, you must raise or lower the brackets to the next rack hole.

5 Grounding the Chassis

Warning

You must connect the chassis to a reliable earth ground; the ground wire must be installed in accordance with local electrical safety standards.

• For NEC-compliant grounding, use size 14 A WG (2 mm) or larger copper wire and an appropriate user-supplied ring terminal with an inner diameter of 1/4 inch (5 to 7 mm).

Note The UC 520 is not NEBS-compliant.

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024

Page 27

Warning

230868

This equipment needs to be grounded. Use a green and yellow 14 AWG ground wire to connect the host to earth ground during normal use. Statement 190

To connect th e chassis to a re liable ea rth ground, perform the following steps.

Step 1 Strip one end of the ground wire to the length required for th e ground lug or terminal.

• For the ground lug, approximately 0.75 in. (20 mm)

• For user-provided ring terminal, as required

Step 2 Crimp the ground wire to the ground lug or ring terminal, using a crimp tool of the

appropriate size.

Step 3 Attach the ground lug or ring terminal to the chassis as shown in Figure 11 and Figure 12.

Tighten the screws to a torque of 8-10 in-lb (0.9-1.1 N-m).

Figure 11 Attaching the Ground to Chassis (8- and 16-User Model)

Page 28

Figure 12 Attaching the Ground to Chassis (24-, 32-, and 48-User Model)

231866

Grounding lug

Step 4 Connect the other end of the ground wire to a known reliable earth ground point. If there is

any doubt as to the reliability of the ground point, contact a licensed electrician for assistance.

6 Connecting the Power

Warning

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or connection hardware. Any hardwired connection (other than by a nonremovable, connect-one-time-only plug) must be made only by PTO staff or suitably trained engineers.

Statement 1030

Statement 23

Page 29

Warning

To co nnect the pow er supply to the UC 520, follow these steps:

Step 1 Connect the AC power cord to the the power supply. Step 2 Connect the power interface cable to the power connector port on the back of the unit.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Statement 1001

7 Powering Up the System

To pow er up the UC 520, follow these steps:

Step 1 Verify that the AC power cord is connected to the power supply. Step 2 There is no external Power On/Off switch on the power supply. To power up the power supply

and the UC 520, connect the power cord plug to a grounded AC outlet.

Page 30

Step 3 Verify the LED indicators on the front panel of the unit. See Figure 13.

230870

SYS POE VM WLAN

Figure 13 UC 520 LEDs

SYS Solid green Online

POE Solid green Connected

VM Solid green Online

WLAN Blinking green Connected

8 Creating the Initial Software Configuration

To use the Cisco Configuration Assistant to create and save the initial software configuration, follow these steps:

Step 1 If necessary, install Configuration Assistant on a PC to be used to manage the configuration

of the UC 520. For information, see the Getting Started with Cisco Configuration Assistant document at product.

http://www.cisco.com/go/configassist or on the CD-ROM that shipped with your

Page 31

Step 2 Launch Configuration Assistant. For information, see the Getting Started with Cisco

Configuration Assistant document at

CD-ROM that shipped with your product.

Step 3 Using an RJ-45-to-RJ-45 Ethernet cable, connect the Ethernet port o f the PC on whi ch the

Cisco Configuration Assistant is installed to a PoE port on the front panel of the UC 520.

Step 4 Use the Configuration Assistant to perform the following tasks. For more information, see

online help.

a. Connect to a New Community. b. Accept the default values to create the initial configuration.

Note If you are installing a single-site key system configuration, change the Voice System

Type setting from PBX to Key System Configuration.

c. Save the configuration.

Step 5 Confirm that the UC 520 appears in the Topology View.

http://www.cisco.com/go/configassist or on the

What to Do Next

These tasks can be performed in any order:

• To install a Cisco Catalyst Express 520 switch, see the “Installing a Cisco Catalyst Express 520

for a UC 520” section on page 32.

• To connec t the UC 520 to a WAN, PSTN, or ISDN or to connect devices such as wireless access options, phones, and PCs, see the

• To add and configure locales and languages othe r than US English on the UC 520 a nd for voice mail prompts, see the

• To modify the software configuration to personalize the UC 520 with site-specific values for basic and advanced telephony features, see the

page 42

“Configuring Localization” section on page 46.

“Connecting the Interfaces and Devices” section on page 39.

“Modifying the Software Configuration” section on

Page 32

9 Installing a Cisco Catalyst Express 520 for a UC 520

Before you install the switch, review the information in the Release Notes for the Catalyst Express 520 Switches on Cisco.com.

Before you power on or install the switch, review the safety information in the “Warning Definitions”

section on page 32 and the “Installation Guidelines” section on page 36.

The warnings in this chapter are translated into different languages in the Regulatory Compliance and Safety Information for th e Catalys t Expres s 520 Switches document on Cisco.com.

This section contains basic installation information including the following:

• Warning Definitions

• Installation Guidelines

• Desktop Installation

• Connecting the Switch to the UC 520

• Adding a Switch to a Community

Warning Definitions

These warnings are translated into different languages in the Regulatory Compliance and Safety Information for the Catalyst Express 520 Switches document that ships with the switch. Review these

warnings before you power on or install the switch.

Page 33

Warning

Note: Save these instructions. Note: This documentation is to be used in conjunction with the specific

product installation guide that shipped with the product. Please refer to the Installation Guide, Configuration Guide, or other enclosed additional documentation for further details.

Statement 1071

Warning

This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.

Statement 39

To prevent the switch from overheating, do not operate it in an area that exceeds the maximum recommended ambient temperature of 113°F (45°C). To prevent airflow restriction, allow at least 3 inches (7.6 cm) of clearance around the ventilation openings.

Statement 17B

Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal o bjects will heat up when connected to power and ground and can cause serious burn s or weld the metal object to the terminals.

Statement 43

Do not stack the chassis on any other equipment. If the chassis falls, it can cause severe bodily injury and equipment damage.

Statement 48

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Warning

Ethernet cables must be shielded when used in a central office environment.

Statement 171

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Statement 1001

Read the installation instructions before connecting the system to the power source.

Class 1 laser product.

Statement 1004

Statement 1008

The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.

Statement 1019

Statement 102

Warning

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Warning

Ultimate disposal of this product should be handled according to all national laws and regulations.

Statement 1030

Statement 1040

Page 35

Warning

For connections outside the building where the equipment is installed, the following ports must be connected through an approved network termination unit with integral circuit protection: 10/100/1000 Ethernet.

Statement 1044

Warning

When installing or replacing the unit, the ground connection must always be made first and disconnected last.

Statement 1046

No user-serviceable parts inside. Do not open.

Statement 1072

Statement 1073

Installation of the equipment must comply with local and national electrical codes.

Statement 1074

Page 36

The following statement is applicable only in Scandinavian countries.

Warning T

his unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Installation Guidelines

When deciding where to place the Cisco Catalyst Express 520 switch, observe these requirements:

• Altitude at the installation site is not greater than 10,000 feet (3 ,049 meters ).

• Humidity around the switch does not exceed 85 percent.

• Temperature around the unit does not exceed 113°F (45°C).

Note If the switch is installed in a closed environment or in a multirack assembly, the

temperature around it might be greater than normal room temperature.

• The heat sinks and the bottom of the Cisco Catalyst Express 520 switch might be hot to the touch if the switch is operating at its maximum temperature 113°F (45°C) and is in an environment that exceeds normal room temperature (such as a closet, a cabinet, or a closed or multirac k assembly).

• Do not place any items on the top of the switch.

• Airflow around the switch and through the vents is unrestricted.

Note We strongly recommend that you allow at least 3 in. (7.6 cm) of clearance aro und the

ventilation openings to prevent airflow restriction and overh eating.

• Do not stack switches or place switches side-by-side unless they are separated on all sides by at least 3 inches (7.6 cm) of clearance from each other.

• Clearance at front and back panels is such that

–

Airflow around the switch and through the vents is unrestricted.

–

Front-panel LEDs can be easily read.

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–

Access to ports is sufficient for unrestricted cabling.

–

AC power cord can reach from the AC power outlet to the connector on the switch back panel.

• Cabling is away from sources of electrical noise, such as radios, power lines, and fluorescent lighting fixtures.

• Cabling is safely away from other devices that might damage the cables.

Desktop Installation

When installing a Cisco Catalyst Express 520 on a desktop, table, or shelf, observe the following precautions:

Warning

Caution To prevent damage to the chassis, never attempt to lift or tilt the chassis by the plastic

Caution Your installation must allow unrestricted airflow for cooling. For placing the unit on a

Caution Do not place any items that weigh more than 10 lb (4.5 kg) on top of the switch.

To install the switch on a desktop, table, or shelf, perform the following steps:

Step 1 Locate the adhesive strip with the rubb er feet in the acce ssory kit.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

panel on the front. Always hold the chassis by the metal body.

desktop, keep at least 1 inch (2.54 cm) of clear space beside the cooling inlet and exhaust vents.

Step 2 Place the unit upside-down on a flat surface. Attach the four rubber pads to the recessed areas

on the bottom of the unit. Turn the unit right-side up and pl ace the unit on a flat surface near an AC power source.

W e strongly recommend that you attach the rubber feet to help prevent airflow restriction and overheating.

Page 38

Step 3 There is no external power On/Off switch on this switch. To power on the switch, connect

one end of the AC power cord that ships with the switch to the AC power connector on the switch, and connect the other end of the power cord to a grounded AC power outlet.

Step 4 When the switch powers on, it automatically begins the POST, a series of tests that verifies

that the switch functions properly. If the SYSTEM LED does not blink green and then turn to solid green, or if it turns amber, cont act your Cisco representative or reseller.

Step 5 After the Cisco Catalyst Express 520 switch successfull y completes POST, disconnect the

power cord from the AC outlet and connect the switch to the UC 520.

For detailed instructions on using the Cisco Catalyst Express 520 switch, see the User Guide for the Catalyst Express 520 Switches at:

http://www.cisco.com/en/US/products/ps7238/tsd_products_support_series_home.html

Connecting the Switch to the UC 520

To co nnect the switch to a UC 520, follow these steps:

Step 1 Connect one end of a straight-through, twisted four-pair Category 5 cable with RJ-45

connectors to the 1000BASE-FX port on the front panel of the UC 520.

Step 2 Connect the other end of the cable to the Ex pansion port on the front panel of the UC 520. Step 3 Connect the power cord for the switch to a grounded AC power outlet. When the switch

powers on, it automatically begins the POST, a series of tests that verifies that the swi tch functions properly. Wait until the 1000BASE-X port on the switch is solid green. The solid green port LED indicates a successful connection between the two devices. If the LED is not solid green:

a. Make sure that the cable is not faulty. If it is, replace it with a tested good cable. b. Make sure the UC 520 is powered up.

Adding a Switch to a Community

In order to alter the initial configuration of the switch, you must add the switch to a community in Cisco Configuration Assistant. T o add the switch to the community for the UC 520. follow these steps:

Page 39

Prerequisites

• Pentium III-based IBM PC or compatible computer with 512 MB DRAM (1 GB DRAM recommended), minimum screen resolution of 1024x768, and Windows XP (Service Pack 1 or later) or Windows 2000 (Service Pack 3 or later) installed.

Step 1 If necessary, install Configuration Assistant on a PC you will use to manage the configuration

of the UC 520. For installation information, see the Getting Started with Cisco Configuration Assistant document at with the product.

Step 2 If necessary, use an RJ45-to-RJ45 Ethernet cable to connect the Ethernet port of the PC on

which the Configuration Assistant is installed to a PoE port on the front panel of the UC 520 to which this switch is connected.

Step 3 Launch Configuration Assistant. For information, see the Getting Started with Cisco

Configuration Assistant document at

CD-ROM that shipped with the product.

Step 4 Use Configuration Assistant to perform the following tasks. For information, see online help.

a. Verify that the switch you just installed appears on the Topology View page. b. Add the Cisco Catalyst Express 520 switch to the Community for the UC 520. For more

information, see the online help.

http://www.cisco.com/go/configassist or on the CD-ROM that shipped

http://www.cisco.com/go/configassist or on the

10 Connecting the Interfaces and Devices

This section contains the following topics:

• Connect the Interfaces, page 40

• Connect the Devices, page 40

Note These steps are typically performed while deploying the UC 520 at your customer’s site.

Page 40

Connect the Interfaces

To co nnect a UC 520 to a WAN, PSTN, and ISDN, perform these steps in any order:

Step 1 For connecting to a cable or DS L mode m: Connect an RJ-45 cable to the WLAN port on the

front panel of the UC 520. Connect the other end of the cable to the cable or DSL modem.

Step 2 For connecting to an ISDN line: Connect an RJ-45 cable to one of the BRI or T1/E1 PRI ports

on the front panel of the UC 520 and connect the other end of the cable to a PC or hub or to a ISDN wall jack.

Step 3 For connecting to a PSTN: Connect an RJ-11 cable to one of the FXO ports on the front panel

of the UC 520 and connect the other end of the cable to a PSTN line or a station interface on a PBX.

Connect the Devices

To connect wireless access points, Cisco Unified IP phones, and other devices to a UC 520 or a Cisco Catalyst Express 520 switch, follow these steps in any order:

Step 1 Install and connect Cisco Unified IP phones to the PoE ports on the front panel of the UC 520

and if installed, to PoE ports on front of the switch.

Note The PoE ports on the UC 520 provide up to 15.4 W of power to connected

prestandard and IEEE 802.3af-compliant powered devices, with a maximum of

Cisco 80W total on the eight PoE ports.

The PoE ports on the Catalyst Express 520 provide up to 15.4 W of power to connected Cisco switch detects that there is no power on the circuit. On a per-port basis, you can control whether the PoE port automatically provides power when a pow e r ed de v i ce is connected by using the Configuration Assistant. By default, the setting is Auto.

The back panel of the Cisco Unified IP phone might have more than one RJ-45 connector. Use the LAN-to-phone connector to connect the phone to the UC 520. See the Unified IP Phones

7900 Series Install and Upgrade Guide for your IP phone at

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html.

Step 2 For connecting to a fa x: Connect an RJ-11 cable to one of the F XS ports on the front panel

of the UC 520. Connect the other end of the cable to a fax unit.

prestandard and IEEE 802.3af-compliant powered devices if the

Page 41

Step 3 For analog lines only: Con nect an RJ-11 cable to one of the FXS ports on the front panel of

the UC 520. Connect the other end of the cable to an analog telephone service device such as a keyset or PBX.

Step 4 Wireless access to the system can be provided as follows:

a. (Requires factory-installed wireless option on the UC 520) To deploy a single integrated

wireless access point, connect the antenna to the wireless port on the front panel of the UC

520.

b. To deploy up to three wireless access points in standalone mode, connect each Cisco AP521

to an available PoE port on the front panel of the switch.

c. To deploy advanced wireless options such as the Cisco Mobility Express Solution in

Controller Mode, use the Cisco Configuration Assistant to configure the wireless controller. Then connect the wireless controller to an available PoE port on the front panel of the switch. For installation information, see the following URL:

http://www.cisco.com/en/US/products/ps7320/tsd_products_support_series_home.html.

Step 5 Use Configuration Assistant to perform the following tasks. For more information, see online

help.

a. Verify that the Topology View page includes the newly-installed hardware device. b. Configure the options in the Secure Wireless window in Configuration Assistant as required. c. Configure and assign user accounts to connected Cisco Unified IP phones in Configuration

Assistant as required.

11 Verifying the Communications

To ve rify communic ations, follow these steps”

Step 1 Test the local phone operation. Make calls between phones that are connected to the UC 520. Step 2 Test the Internet links by accessing http://www.cisco.com from a PC that is connected to the

UC 520.

Step 3 Test the PSTN by placing a call from a Cisco Unified IP phone that is connected to the UC 520

to a number in the local calling area.

Step 4 Test the PSTN by using a cell phone to place a call to a Cisco Unified IP phone. Step 5 Test the AA and voice mail by using a cell phone to place a call to an unattended

Unified IP phone.

Cisco

a. Listen for the AA greeting. b. Press the extension number for the target phone and listen for the voice-mail greeting.

Page 42

c. Leave a test message. d. Go to the phone that you called. Verify that the [Message] indicator is lit. e. Press the [Message] button on a phone and retrieve the voice-mail message.

Step 6 If appropriate, repeat the previous steps usin g devices connected to the Cisco Catalyst

Express

520.

12 Modifying the Software Configuration

This section contains the following topics:

• Information About the Software Configuration

• Default Software Configuration

• System Management Tools

• Localization Support

• Configuring Localization

• Installing Cisco Configuration Assistant

• Logging Into Cisco Unified CME and Cisco Unity Express GUI

• Logging Into Cisco Unified CME Phone User Page

Information About the Software Configuration

This section contains the following topics:

• Default Software Configuration

• System Management Tools

• Localization Support

Default Software Configuration

The default software configuration on the UC 520 includes these pre configured parame ters:

• Network and device parameters

• Internet connection (DHCP)

• Voice system features

• Firewall and NAT

Page 43

Table 8 lists the default values for the extension numbers.

Tab le 8 Extension Numbers in Default Configuration

Description Default Value in Software Configuration

Length of directory numbers 3 Pool of extension numbers to be created for

301 to 304

analog ports (FXS) First number in pool of extension numbers to be

201 created. Starting with this directory number, remaining numbers are automatically configured in a contiguous manner.

Before deploying the system at the customer site, use the Cisco Configuration Assistant to create and save the initial configuration by accepting the default values. To stage a single-site key system configuration, change the V oice System Type setting from PBX (default) to Key System Configuration.

After deploying the system, use the Configuration Assistant to personalize the initial software configuration, as required:

• Change the default username and password for all devices.

• Change the default hostname for each device.

• Set the system time zone and time display for the UC 520.

• Designate the system message wh ich appea rs on Cisco Un ified IP phone screens . For exam ple,

change the system message to the customer business name.

• Set the number of digits for each Cisco phone extension.

• Configure Cisco phone features and intercom.

• Configure extensions or build a comma-separated values (.csv) file with names and extension

numbers to import into the Configuration Assistant.

• Configure network settings for voice. For more information about Configuration Assistant, see the online help.

Page 44

System Management Tools

Table 9 lists the tools that you can use to modify the software configuration on a UC 520 before or

while deploying the system or for performing routine, ongoing system maintenance.

Tab le 9 System Management Tools

Management Tool Description

Information/Tasks/Procedures

Cisco Configuration Assistant, page 44

GUI for Cisco Unified CME and Cisco Unity Express, page 45

Cisco Unified CME Phone User Page, page 45

Primary configuration application for installing and managing the UC 520. Allows for administration of voice, networking, and security features.

Web-based application customer administrators to make routine additions and changes associated with employee turnover, such a s adding or changing phones and voice mailboxes and managing automated attendant scripts.

W eb-based application for phone users to program a small set of features on their phones.

See the Getting Started with Cisco Configuration Assistant at

http://www.cisco.com/go/configa ssist or on the CD-ROM that

shipped with the product. For information about using this

tool, see online help.

Logging Into Cisco Unified CME and Cisco Unity Express GUI, page 49

For information about using this tool, see online help.

Logging Into Cisco Unified CME Phone User Page, page 49

For information about using this tool, see online help.

Cisco Configuration Assistant

The Cisco Configuration Assistant is installed on a PC or laptop that is connected to the Cisco Unified Series by direct connection to a PoE port on the front panel of the platform, by connection to the LAN, or via VPN client.

Use the Configuration Assistant when staging a UC 520 to create and save the initial software configuration or to customize the software configuration for deploying these configurations at a customer site:

• Single-site key system—Change the Voice System Type setting from PBX (default) to Key System Configuration.

• Internet Service Provider requires a WAN configuration other than DHCP—Change the Internet Connection settings.

Page 45

• SIP trunk—Change the Internet Connection settings. All required information to be entered is provided by the SIP Trunk Service Provider.

• Single integrated access point and multi-site wireless support—Configure Secure Wireless settings.

The Cisco Configuration Assistant can be used to personalize software configuration with site-specific values for the following parameters before or while deploying the system at your customer’s site:

• Basic network configuration including NTP configuration, Trivial File Transfer Protocol (TFTP), and DHCP options

• Basic telephony features including user names, extension numbers, IP phone types and MAC addresses, PSTN parameters, basic voicemail, and dial peers for 911 and 9+ calls

• Advanced telephony features including paging, intercom, call park, hunt group, and calling line identification (caller ID) blocki ng

Before you can use the Configuration Assistant, the application must be installed on a PC or laptop to be connected to the UC 520. For more information, see the Getting Started with Cisco Configuration Assistant at

http://www.cisco.com/go/configassist or on the CD-ROM that shipped with the product.

Cisco Unified CME Phone User Page

The Cisco Unified CME phone user page en ables phone users to program a small set of features on their own phones, such as changing speed dial buttons, and to search the Cisco Each user must have a unique user name and password that is created by the office administrator.

Unified CME directory .

For information about launching the Cisco Unified CME phone user page, see the “Logging Into Cisco

Unified CME Phone User Page” section on page 49.

GUI for Cisco Unified CME and Cisco Unity Express

The Cisco Unified CME and Cisco Unity Express web-based GUI application enabl es office administrators to add and change phones, phone user accou nts, and voicemail boxe s, and to ma nage automatic attendant (AA) scripts.

For information about logging into this application, see the “Logging Into Cisco Unified CME and

Cisco Unity Express GUI” section on page 49.

Localization Support

A brand new , out-of-the-box, UC 520 is preloaded at the fact ory with U.S. English. Cisco Unified CME provides internal localization support for different languages and countries. User locales specify the language to use for text displays; network locales specify country-specific tones and cadences.

Unity Express supports other languages for voice-mail prompts.

Cisco

Page 46

Note Certain versions of voice mail can support only one language on the system at a ti me.

For a list of restrictions and supported languages, see the appropriate Cisco Unified Series Matrix at

http://www.cisco.com/en/US/products/ps7293/prod_installation_guides_list.html.

Before customizing the software configuration for localization, locale files for Cisco Unified CME and a language pack for Cisco Unity Express must be downloaded from Cisco.com. For information about downloading localization files from Cisco.com, see the

Configuring Localization, page 46.

Configuring Localization

This section contains the following tasks:

• Download Locale Files for Cisco Unified CME from Cisco.com

• Downloading Language for Voice-Mail Prompts from Cisco.com

Download Locale Files for Cisco Unified CME from Cisco.com

Before using the Cisco Configuration Assistant to configure localization support for Cisco Unified CME on a UC 520, you must download user and network-lo cale files from Cisco.com.

Note For a list of supported languages, see the appropr iate Cisco Unified 500 Series Matrix at

http://www.cisco.com/en/US/products/ps7293/prod_installation_guides_list.html.

Prerequisites

• The Cisco Configuration Assistant must be installed on a PC or laptop to be connected to the UC

520. For information, see the Getting Started with Cisco Configuration Assistant at

http://www.cisco.com/go/configassist or on the CD-ROM that shipped with the product.

Step 1 Go to the Download Software site at

http://www.cisco.com/cgi-bin/tablebuild.pl/CME-Locale. You must have an account on

Cisco.com to access the Software Center. If you do not have an account or have forgotten your username or password, click Cancel at the login dialog box an d follow the instructions that appear.

Step 2 Select the TAR file for the locale you want to install. Each TAR file contains locale files for a

specific language and country and uses the fo llowing naming conv ention: CME-locale-language_country-CMEversion

Page 47

For example, CME-locale-de_DE-4.0.1-1.0 is German for Germany for Cisco Unified

4.0(1).

CME

Step 3 Download the TAR file to the PC on which Configuration Assistant is installed. Each file

contains all the firmware required for all phone types supported by that version of

Unified CME.

Cisco

Step 4 Copy the files to the \Program Files\Cisco Configuration Assistant\appdata\phoneload folder

on the PC or laptop on which Configuration Assistant is installed.

Step 5 Launch Configuration Assistant. For information, see the Getting Started with Cisco

Configuration Assistant document at http://www.cisco.com/go/configassist or on the

CD-ROM that shipped with the product.

Step 6 Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the PC on which the Cisco

Configuration Assistant is installed to a PoE port on the front panel of the unit.

Step 7 Use Configuration Assistant to upload files from the PC to flash memory of th e UC 520 and

to configure localization support for Cisco

Unified CME. For information, see online help.

Downloading Language for Voice-Mail Prompts from Cisco.com

Before using the Cisco Configuration Assistant to configure localization support for Cisco Unity Express on a UC 520, you must download a language pack from Cisco.com.

Prerequisites

• Cisco Configuration Assistant must be installed on a PC or laptop to be connected to the UC 520. For information, see the Getting Started with Cisco Configuration Assistant at

http://www.cisco.com/go/configassist or on the CD-ROM that shipped with the product.

Step 1 Go to the Download Software site at

http://www.cisco.com/en/US/products/ps7293/tsd_products_support_series_home.html. You

must have an account on Cisco.com to access the Software Center. If you do not have an account or have forgotten your username or password, click Cancel at the login dialog box and follow the instructions that appear.

Step 2 Select the language that you want to i nstall. Each language pack contains fi les for a specific

language and country and uses the following naming convention: cue-vm-language_country-lang-pack.version.prt1 For example, cue-vm-de_DE-lang-pack.2.3.2.prt1 is German for Germany for Cisco Unity

Express 2.3.2.

Page 48

Step 3 Download the language pack to the \Prog ram Files\Cisco Configuration

Assistant\appdata\phoneload folder on the PC or laptop on which the Cisco Configura tion Assistant is installed. Each pack contains all language data a nd prompt files associated with the associated version of Cisco Unity Express with Voice Mail feature application.

Step 4 Launch Configuration Assistant. For information, see the Getting Started with Cisco

Configuration Assistant document at

CD-ROM that shipped with product.

Step 5 Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the PC on which the Cisco

Configuration Assistant is installed to a PoE port on the front panel of the unit.

Step 6 Use Configuration Assistant to configure a voice mail language. Fo r information , see online

help.

http://www.cisco.com/go/configassist or on the

Installing Cisco Configuration Assistant

To install Cisco Configuration Assistant o n a PC to be used to customize the softwa re configuration on a UC 520, follow these tasks:

Prerequisites

• Pentium III-based IBM PC or compatible computer with 512 MB DRAM (1 GB DRAM recommended) on which to install the Configuration Assistant is connected to the UC 520 over the LAN or is connected to a PoE port on front of the unit. Additional PC-related requirements include:

• Minimum screen resolution of 1024 x 768.

• Windows XP (Service Pack 1 or later) or Windows 2000 (Service Pack 3 or later).

• You must be a member of Administrators group under User Account settings for this PC.

• T o download this application from Cisco.com, you must be able to access Cisco.com and you must

have a valid Cisco.com account. You can also install this application from the CD-ROM tha t shipped with the product.

Note To i n stall Configuration Assistant on a PC, see the Getting Started with Cisco Configuration

Assistant document at http://www.cisco.com/go/configassi st or on the CD-ROM that shipped

with the product.

Page 49

Logging Into Cisco Unified CME and Cisco Unity Express GUI

To log into this tool as an Administrator for adding or chang ing phones or voice mail boxes, creating individual phone user accounts, and managing AA scripts, follow these steps.

Prerequisites

• PC running Microsoft Windows Microsoft Internet Explorer 6.0 or a later version.

• The Ethernet port of the PC is connected to a PoE port on the front panel of the UC 520 or the

Cisco Catalyst Express 520 switch, or to the switch port on the back of a Cisco that is connected to a PoE port on the platform or switch and is active, using an RJ-45 to RJ-45 Ethernet cable.

Step 1 T o log into Cisco Unified CME, enter the following URL in the browser window , where ipaddr

is the IP address of your UC 520. Default IP address: 10.1.1.1.

http://ipaddr/ccme.html

To access CU E, enter the follow ing URL in the browser window, where ipaddr is the IP address of CUE. Default IP address is: 10.1.10.1

http://ipaddr

Step 2 When the Authentication window appears, enter the Administrator username and password.

Default Administrator username: cisco. Default Administrator password: cisco. The home window appears. For information, see online help.

Unified IP phone

Logging Into Cisco Unified CME Phone User Page

To log into the phone user page for configuring certain features on your own IP phone, such as speed dial and call forward, perform the following steps.

Prerequisites

• You have a PC running Microsoft Windows with Microsoft Internet Explorer 6.0 or a later version.

• The Ethernet port of the PC is connected to a PoE port on the front panel of the UC 520 or the Cisco Catalyst Express 520 switch, or to the switch port on the back of a Cisco that is connected to a PoE port on the platform or switch and is active, using an RJ-45 to RJ-45 Ethernet cable.

Unified IP phone

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Step 1 Enter the following URL in the browser w indow, where ipaddr is the IP address of your UC

520. The default IP address is: 10.1.1.1.

http://ipaddr/ccme.html

Step 2 When the login screen appears, enter your username and password. User names an d

passwords for individual phone users are defined by the office admini strator using the Cisco Unified CME and Cisco Unity Express GUI. The home window appears. For information, see online help.

13 Related Documentation

This section provides additional information the UC 520.

Documentation Document Title

Cisco Smart Business Communications System

Cisco Configuration Assistant Getting Started with Cisco Configuration Assistant at

Cisco Catalyst Express 520 switch Getting Started Guide for Cisco Catalyst Express 520

Cisco Smart Business Communications System Setup

shipped with product or on CD-ROM shipped with product

Product information on Cisco.com at

http://www.cisco.com/go/sbcs.

http://www.cisco.com/go/configassist or on CD-ROM

shipped with product

shipped with product or on CD-ROM shipped with product.

User Guide for Cisco Catalyst Express 520 at

http://www.cisco.com/univercd/cc/td/doc/product/lan/ca tex520/index.htm or on CD-ROM shipped with product.

Release Notes for Cisco Catalyst Express 520 at

http://www.cisco.com/univercd/cc/td/doc/product/lan/ca tex520/index.htm or on CD-ROM shipped with product.

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Documentation Document Title

Cisco Unity Express administra tive and user documentation

User documentation for Cisco Unified IP Phones

Cisco Unified Communications 500 Series for Small Business supports Cisco Unity Express V ersion 2.3.4 and higher releases.

Cisco Unity Express Documentation, By Version at

http://www.cisco.com/en/US/docs/voice_ip_comm/unity _exp/roadmap/cuedocs.html

Quick Reference Cards and User Guides at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme /ip_phones/roadmap/cucme_phone_roadmap.html

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Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco has more than 200 offices worldwide. Addres ses, phone numbers, and fax numbers are listed on the

78-18061-04

Asia Pacific Headquarters

Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore 068912 www.cisco.com Tel: +65 6317 7777 Fax: +65 6317 7799

Cisco Website at www.cisco.com/go /o f fi c es .

Europe Headquarters

Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 800 020 0791 Fax: 31 0 20 357 1100