Purpose
Audience
Cisco uBR10-LCP2-MC28C Cable Interface Line
Card for the Cisco uBR10012 Router
OL-4653-01
July 2003
This document provides instructions for removing and installing cable interface line cards.
This document is intended for use by a field service engineer who is familiar with Cisco products and
headend cable installation procedures.
Scope
Warning
Tip Statement numbers (Statement 1030) at the end of a Warning refer to specific warnings and their
Only trained and qualified personnel should be allowed to install, replace, or servic e thisequipment.
Statement 1030
translations in the Cisco uBR10012 Regulatory Compliance and Safety Information document.
This document describes the Cis co uBR10- LCP2-MC 28C cable interface line cards, how to install t he
card in the Cisco uBR10012 universal broadband router, and how to remove and install the
Cisco MC28C in the Cisco LCP2 adapter card.
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2003 Cisco Systems, Inc. All rights reserved.
Contents
Contents
• Purpose, page 1
• Audience, page 1
• Scope, page 1
• Contents, page 2
• Cisco uBR10-LCP2-MC28C Overview, page 2
• Technical Specifications, page 7
• Safety Information and Warnings, page 8
• Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card, page 12
• Replacing the Cisco uBR-MC28C Line Card in the Cisco uBR10-LCP2 Adapter Card, page 18
• Troubleshooting the Cisco uBR10-LCP2-MC28C Cable Interface Line Card, page 23
• Related Documentation, page 24
• Obtaining Documentation, page 24
• Obtaining Technical Assistance, page 25
Cisco uBR10-LCP2-MC28C Overview
The Cisco uBR10-LCP2-MC28C cable interface line card is a combination of two components:
• Cisco uBR-MC28C—Provides two downstream and eight upstream port s, divided into two do mains.
• Cisco Line Card Processor (Cisco uBR10-LCP2) adapter card—Provides the mechanical and
electrical conversions necessary for the Cisco uBR-MC28C cable interface line card to fit the form
factor used in the Cisco uBR10012 chassis.
Note All installation information about the LCP adapter card also applies to the LCP2 adapter card.
Note You must be using re visi on 07 of the LCP ad apter card or any version of the LCP-2 card to su pport N+1
requirements when the card is used as a redundant or protect card. See the Proactive Upgrade Field
Notice number 18301 at the following URL:
http://www-tac.cisco.com/Support_Library/field_alerts/fn18103.html.
The Cisco uBR10-LCP2 adapter card and Cisco uBR-MC28C cable interface line card are mechanically
connected to each other using brackets a nd power connectors. The two cards are inserted into and
removed as a single logical and physical unit.
The Cisco uBR10-LCP2 adapts the Cisco uBR-MC28C cable interface line card to the form factor of the
Cisco uBR10012 chassis and provides:
• Proper voltage conversion for the card and chassis
• Boot code required to use the Cisco uBR-MC28C cable interface line card
• SDRAM for buffering packets as they are transferred between the card and PRE1 (or PRE)
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
2
OL-4653-01
Cisco uBR10-LCP2-MC28C Overview
The Cisco uBR10-LCP2-MC28C cable interface line card supports Online Insertion and Removal
(OIR). OIR uses the MAC address assigned to the Cisco uBR10-LCP2, allowing you to replace a
Cisco uBR-MC28C on a Cisco uBR10-LCP2 adapter card without losing an y configurat ion information.
Note Do not attempt to separate or remove the Cisco uBR-MC28C cable interface line card from the
Cisco uBR10-LCP2 adapter card while it is inserted in the Cisco uBR10012 chassis. Remove the card
from the chassis as a unit and then separate them on a lab bench or other area that protects against ESD
damage.
Figure 1 shows the Cisco uBR10-LCP2 adapter card with the Cisco uBR-MC28C cable interface line
card installed.
Figure 1 Cisco uBR10-LCP2 Adapter Card and Cisco uBR-MC28C Cable Interface Line Card
ENABLED
US0
US1
US2
US3
US4
US5
US6
US7
uBR-MC28C
DS0
DS1
56296
Cisco uBR10-LCP2
Cisco MC28C
adapter card
cable line card
The Cisco uBR10-LCP2-MC28C cable interface line cards, together with external IF-to-RF
upconverters, serve as the RF interface between the cable headend and DOCSIS-based cable modems
and set-top boxes (STBs). The cable interface line card supports 6-MHz National Television Systems
Committee (NTSC) channel operation, using standard (STD), Harmonic Related Carrier (HRC), or
Incremental Related Carrier (IRC) frequency plans conforming to EIA-S542. The card also supports
downstream channels in the 54 to 860 MHz range with upstream ranges of 5 to 42 MHz.
The two downstream ports and eight upstream ports support the modulations shown in
Table 1Table 1Table 1Table 1:
Table 1 Cisco uBR10-LCP2-MC28C Cable Interface Line Card Specifications
Cable Interface Line Card Downstream Modulation Upstream Modulation Output
uBR10-LCP2-MC28C
1. The Cisco uBR10-LCP2-MC28C and Cisco uBR-MC28C cards support industry-standard F-connectors for the coaxial cable connections.
1
64 QAM, 256 QAM QPSK, 16 QAM 42 dBmV +/– 2 dB
OL-4653-01
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
3
Cisco uBR10-LCP2-MC28C Overview
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISC
100
C
A
R
R
IE
R
A
L
A
R
M
L
F
A
IL
The default modulations are:
• 64 Quatrature Amplitude Modulations (QAM) for downstream
• Quadrature Amplitude Phase-Shift Keying (QPSK) for upstream
The Cisco uBR10-LCP2-MC28C line ca rd is conf igured identically to the Cisco uBR-MC28C line card.
For configuration information, refer to Configuring the Cisco uBR-MC28C Cable Modem Card,
available on the documentation CD-ROM and Cisco.com at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_r_sw/flmc28.htm.
Figure 2 on page 4 shows the chassis slot numbering for the cable interface line cards.
Figure 2 Cisco uBR10012 Router Chassis Slot Numbering
TCC+ card slot 1/1
TCC+ card slot 2/1
Cable interface slot 5/1
Cable interface slot 5/0
Cable interface slot 6/1
Uplink line card slot 4/0
Uplink line card slot 3/0
Uplink line card slot 2/0
Uplink line card slot 1/0
56469
Cable interface slot 6/0
Cable interface slot 7/1
Cable interface slot 7/0
Cable interface slot 8/1
Cable interface slot 8/0
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
4
OL-4653-01
Physical Description
Ejector
LCP2 connector
US2
US0
US1
US2
US3
DS0
uBR - MC28C
ENABLED
US1
DS1
US0
US3
Figure 3 shows the cable interface line card and adapter card as a unit. Note the location of the ejectors
used to separate the line card from the adapter card.
Figure 3 Cisco uBR10-LCP2-MC28C Cable Interface Line Card Components
Cisco uBR10-LCP2-MC28C Overview
MC28C
connector
Ejector tab
Ejector
ENABLED
US0
Captive screw
Guide
L-Bracket
Backplane
connector
US1
US2
US3
US4
US5
US6
US7
uBR-MC28C
DS0
DS1
Handle
L-Bracket
nut and washer
Guide
Captive screw
Figure 4 shows the front panel for the Cisco uBR10-LCP2-MC28C cable interface line card.
Ejector tab
58720
OL-4653-01
Figure 4 Cisco uBR10-LCP2-MC28C Front Panel
56419
The cable interface card has two downstream ports and eight upstream ports. Each downstream port is
associated with four upstream ports in a DOCSIS domain. Each domain runs independently of the other.
The Cisco uBR10-LCP2-MC28C cable interface line card uses a color-coded label to identify and group
the two downstream domains (DS0 and DS1). Their corresponding upstream ports are labeled U0
through U3.
The Cisco uBR10-LCP2 adapter card has its own set of status LEDs on top of the front panel. Table 2
on page 6 describes the LCP2 card LEDs and their function.
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
5
Cisco uBR10-LCP2-MC28C Overview
Table 2 Cisco uBR10-LCP2 Adapter Card LEDs and Their Functions
LED Status Description
Power Green
Status
Off
Yellow
Power is being supplied to the Cisco uBR10-LCP2.
Power is off.
The Cisco uBR10-LCP2 adapter card is in the bootup
process, self test, or downloading code.
Green
The Cisco uBR10-LCP2 adapter card has
successfully completed the boot, self test. and code
download process.
Status LED on N+1 or
Blinking Green
The board is in Standby or Protect card mode.
redundant card in chassis
Maintenance Off
Normally off to indicate that there is no maintenance
action is required.
Yellow
It is safe to remove the entire assembly from the
chassis (Cisco uBR10-LCP2 adapter card and Cisco
uBR10-MC28C cable interface line card).
The Cisco uBR-MC28C cable interface line card has its own set of LEDs. Table 3 describes the LEDs
and their functions:
Table 3 Cisco uBR-MC28C Cable Interface Line Card LEDs and Their Functions
LED Status Description
Enables Green
Indicates that the cable interface line card is operating
normally, receiving DC power from the router
midplane, and configured for operation.
Off
Upstream Green
Either the card is shut down or the slot is not wor king.
For each upstream port, indicates that the upstream
path is enabled and configured.
Off
Either the port is not properly configured, or is shut
down, or the slot is not working.
Downstream Green
For each downstream port, indicates that the
downstream path is enabled and configured.
Off
Either the port is not properly configured, or is shut
down, or the slot is not working.
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
6
OL-4653-01
Technical Specifications
Table 4 lists the specifications for the Cisco uBR10-LCP2-MC28C cable interface line card
Table 4 Cisco uBR10-LCP2-MC28C Cable Interface Line Card Specifications
Description Specifications
Product order numbers
Memory
Card dimensions (overall)
Weight 12 lb. (5.44kg)
Power consumption 110 Watts (375.59 btu
MTBF 229,494 hours
Temperature range
Technical Specifications
• UBR10-LCP2
UBR10-LCP2=
• UBR-MC28C, (F-connector version)
UBR-MC28C= (F-connector version)
• UBR10-LCP2-MC28C, (F-connector version)
UBR10-LCP2-MC28C= (F-connector version)
• UBR10-MC-C overs=
• UBR10-LCP, rev 06 and before—64 MB
• UBR10-LCP, rev 07 and later—256 MB
• UBR10-LCP2—256 MB
• Height: 21.25 in (53.96 cm)
• Width: 1.4 in. (3.56 cm)
• Depth: 16.5 in. (41.91 cm)
1
)
• Operating: 41°F to 104°F (5°C to 40°C)
• Storage: –40°F to 158°F (–40°C to 70°C)
Relative humidity
• Operating: 5% to 85%
• Storage: 5% to 95%
Operating altitude –197 ft. to 13,123 ft. (–60 m to 4000 m)
1. British Thermal Units
OL-4653-01
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
7
Safety Information and Warnings
Safety Information and Warnings
Following are safety gui delines that you shoul d follow when working with any equi pment that conn ects
to electrical power.
Electrical Equipment Guidelines
Follow these basic guidelines when working with any electrical equipment:
• Before beginning any procedures requiring access to the chassis interior, locate the emergency
power-off switch for the room in which you are working.
• Disconnect all power and external cables before moving a chassis.
• Do not work alone when potentially hazardous conditions exist.
• Never assume that power has been disconnected from a circuit; always check.
• Do not perform any action that creates a potential ha zard t o pe op le o r m akes the e qu ipm ent unsa fe.
• Carefully examine your work area for possible hazards such as moist floors, ungrounded power
extension cables, and missing safety grounds.
Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) damage, which occurs when electronic cards or components are
improperly handled, can result in complete or intermittent failur es. The A C-input po wer shelf and its A C
power modules contain a printed circuit card that is fix ed in a metal carrier . Electromagnetic interference
(EMI) shielding and connectors are inte gral components of the carrier. Although the metal carrier helps
to protect the cards from ESD, use an antistatic strap each time you handle the modules.
Following are guidelines for preventing ESD damage:
• Always use an ESD-preventive wrist or ankle strap and ensure that it makes good skin contact.
Before removing a card from the chassis, connect the equipment end of the strap to a bare metal,
unpainted surface on the chassis or rack-mount.
• Handle components by the carrier edges only; av oid touching the card components or any connector
pins.
• When removing a module, place it on an antistatic surf ace or in a static-shi elding bag. If t he module
will be returned to the factory, immediately place it in a static-shielding bag.
• Avoid contact between the modules and clothing. The wrist strap protects the card from ESD
voltages on the body only; ESD voltages on clothing can still cause damage.
Caution For safety, periodically check the resistance value of the antistatic strap. The measurement should be
between 1 and 10 megohms.
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
8
OL-4653-01
Statement 1071—Warning Definition
Safety Information and Warnings
Warning
Waarschuwing
Varoitus
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury . Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents. Use the statement number provided at the end of
each warning to locate its translation in the translated safety warnings that accompanied this
device.
SAVE THESE INSTRUCTIONS
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan
veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij
elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard
praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de
waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt
raadplegen.
BEWAAR DEZE INSTRUCTIES
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin
käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu
onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien
lausuntonumeroiden avulla.
OL-4653-01
Attention
SÄILYTÄ NÄMÄ OHJEET
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant
entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez
conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures
couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil,
référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
9
Safety Information and Warnings
Warnung
Avvertenza
Advarsel
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr . Sie be finden sich in einer Situation, die zu V erletzungen führen
kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und
den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder
Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten
Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle
persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli
relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le
traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du
begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med
elektriske kretser , og kjenn e til standardprosedyrer for å forhindre u lykker. Bruk numme ret i slutten
av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne
enheten.
Aviso
¡Advertencia!
TA VARE PÅ DISSE INSTRUKSJONENE
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de
lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos
perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de
prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.
GUARDE ESTAS INSTRUÇÕES
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular
cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los
procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el
número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
10
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
Safety Information and Warnings
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada.
Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och
känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av
varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna
anordning.
SPARA DESSA ANVISNINGAR
OL-4653-01
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
11
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Tools and Parts Required
To remove and replace an individual cable interface line card you need the following tools and parts:
• Replacement cable interface line card (order number UBR10-LCP2-MC28C=.
• ESD-preventive wrist strap.
• Anti-static surface or anti-static bag.
• Blank line card cover (order number UBR10-MC-Covers=) if you are not replacing the card with
another card.
Note For proper cooling and airflo w, you must alw ays install a blank cable interf ace line card cover in a blank
line card slot. The product order number for the blank cable interface line card cover is
UBR10-MC-Cover=.
Unpacking and Preparing
Tip Make sure that you are using the ESD-preventive wrist strap.
Step 1 Open the shipping carton by cutting the packing tape along the flaps on the top of the box.
Step 2 Remove the cable interface line card.
Step 3 Place the cable interface line card on an anti-static surface or plac e it in an anti-static bag.
Removing a Cable Interface Line Card from the Chassis
Use the following procedure to remove the Cisco uBR10-LCP2-MC28C cable interface line card from
the Cisco uBR10012 router chassis.
T o prev ent alarms from activati ng, you must administrati vely shut do wn a cable interface line card before
hot swapping it. Refer to “Shutting Down and Restarting the Interface” in the Cisco uBR10012 Software
Configuration Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
See the release notes at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ub10krns/index.htm
Otherwise, inform the network administrator that this portion of the network will be temporarily
interrupted. If the maintenance LED is on, you can remove the cable interface line card without af fecting
system operations.
12
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
LE
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISCO
10000
C
A
R
R
I
E
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISC
100
C
A
R
R
IE
R
A
L
A
R
M
L
F
A
IL
Step 1 Attach an antistatic wrist strap to your wrist and to a bare metal, unpainted surface on the chassis or
frame.
Step 2 Face the back of the Cisco uBR10012 chass is. Clear enough interface and power cables to allow
sufficient space to work.
Step 3 If installing a new cable interface line card in a blank slot, remove the blank slot cover and discard it.
Otherwise, disconnect all coaxial cables from the cable interface line card being replaced or removed.
Step 4 Unscrew the top and bottom captive screws on the cable interface line card (Figure 5).
Figure 5 Locating the Captive Screws on the Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Captive
screws
Captive
Step 5
Simultaneously pivot both ejector le v ers a way from each other to disengage the cable interface line card
from the backplane (Figure 6 on page 14).
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
screws
56301
13
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
CISCO
10000
C
A
R
R
I
E
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISC
100
C
A
R
R
IE
R
A
L
A
R
M
L
F
A
IL
ENABLED
U
S
1
U
S
0
ENABLED
U
S1
U
S
0
ENABLED
U
S
1
U
S
0
ENABLED
U
U
S
0
D
S
0
uBR - MC28C
D
S
1
D
S
0
uBR - MC28C
D
S
1
D
S
0
uBR - MC28C
D
S
1
D
S0
uBR - MC28C
D
S
1
Figure 6 Opening the Ejector Levers
56304
14
Step 6
Caution F or proper cooling an d airflo w, you must alwa ys install a blank cable interface line card cov er in a blank
Step 7 If you are installing a new or replacement cable interface line card, continue to the next procedure
Slide the cable interface line card out of the slot and place it on an antistatic surface or in an antistatic
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
bag (Figure 7 on page 15).
line card slot if you are not replacing the card.
Installing the Cisco uBR10-LCP2-MC28C Cable Interface Line Card in the Chassis, page 15. Otherwise,
install a blank cover over the slot and screw down its captive screws to conclude this procedure.
OL-4653-01
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
ENA
BLE
D
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
EN
ABLE
D
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
E
NAB
LED
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
EN
A
BLED
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
EN
ABLED
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
ENA
BLE
D
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
EN
ABLED
U
S
1
D
S
1
U
S
0
U
S
3
C
ISCO
10000
CARRIER
ALARM
LOOP
FAIL
CH OC-12-DSO SM-IR
C
ISCO
10000
CARRIER
ALARM
LOOP
FAIL
CH OC-12-DSO SM-IR
CISCO
10000
CARRIER
ALARM
LOOP
FAIL
CH OC-12-DSO SM-IR
CISC
100
CARRIER
ALARM
L
FAIL
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
ENA
BLE
D
U
S
1
D
S
1
U
S
0
U
S
3
Figure 7 Removing the Cable Interface Line Card
56308
Installing the Cisco uBR10-LCP2-MC28C Cable Interface Line Card in the Chassis
Caution Make sure that you are using the ESD-preventive wrist strap.
Step 1 Grasp the faceplate of the new cable interface line card with one hand and place your other hand under
Step 2 Verify the ejector levers are perpendicular to the faceplate. See Figure 6 on page 14.
Step 3 Carefully align the upper and lower edges of the cable interface line card with the upper and lo wer guides
the card carrier (to support the weight of the card) and position the card in front of the card cage slot.
in the chassis
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
15
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
ENA
BLE
D
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
E
NAB
LE
D
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
EN
ABLE
D
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
E
NA
BLED
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
ENA
BLE
D
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
E
N
AB
LED
U
S
1
D
S
1
U
S
0
U
S
3
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
EN
AB
LE
D
U
S
1
D
S
1
U
S
0
U
S
3
CISCO
10000
CARRIER
ALARM
LOOP
FAIL
CH OC-12-DSO SM-IR
CISCO
10000
CARRIER
ALARM
LOOP
FAIL
CH OC-12-DSO SM-IR
CISCO
10000
CARRIER
ALARM
LOOP
FAIL
CH OC-12-DSO SM-IR
CISC
100
CARRIER
ALARM
L
FAIL
U
S
2
U
S
0
U
S
1
U
S
2
U
S
3
D
S
0
uBR - MC28C
ENAB
LE
D
U
S
1
D
S
1
U
S
0
U
S
3
Step 4 Slide the cable interface line card into the slot until you can feel it begin to seat in the backplane
connectors (Figure 8).
Figure 8 Inserting the Cable Interface Line Card
Step 5
T o f irmly seat the card in the backplan e, simultaneou sly pi vot both ej ector le vers to ward each other until
they are parallel to the faceplate (Figure 9).
56309
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
16
OL-4653-01
Figure 9 Closing the Ejector Levers
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
L
E
D
US1
DS1
US0
US3
US2
US0
US1
US2
US3
DS0
uBR - MC28C
E
N
A
B
LE
D
US1
DS1
US0
US3
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISCO
10000
C
A
R
R
IE
R
A
L
A
R
M
L
O
O
P
F
A
IL
CH OC-12-DSO SM-IR
CISC
100
C
A
R
R
IE
R
A
L
A
R
M
L
F
A
IL
ENABLED
U
S
1
U
S
0
ENABLED
U
S
1
U
S
0
ENABLED
U
S
1
U
S
0
ENABLED
U
U
S
0
D
S
0
uBR - MC28C
D
S
1
D
S
0
uBR - MC28C
D
S
1
D
S
0
uBR - MC28C
D
S
1
D
S0
uBR - MC28C
D
S
1
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
56305
OL-4653-01
Step 6
Caution To ensure th at there is adequate space for additio nal cable interface line cards, always tighten the capti ve
Secure the cable interface line card in the chassis by tightening the top and bottom captive screws (see
Figure 5 on page 13).
screws on each newly installed cable interface line card before you insert any additional cards. These
screws prevent accidental remov al and provide proper grounding for electromagnetic interference (EMI )
shielding.
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
17
Replacing the Cisco uBR-MC28C Line Card in the CiscouBR10-LCP2 Adapter Card
Connecting the Cables
When fully inserted, the cable interface line card cycles through its power-on self-test. The Power LED
turns on (green) and the Status LED turns on (yellow). If the card is operating correctly, the Status LED
turns green. If these LED do not operate as described, refer to
Troubleshooting the Cisco uBR10-LCP2-MC28C Cable Interface Line Card, page 23 and the
Cisco uBR10012 Universal Broadband Router Hardware Installation Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
Note It is not necessary to configure the cable interface line card if you are installing a replacement card in
the identical slot. The system automatically downloads the necessary configuration information from the
PRE1.
Step 1 Connect all downstream and upstream coaxial cables to the cable interface line card.
Step 2 Configure the cable interface line card if necessary.
For information about configuring the cable interface line card, refer to the Cisco uBR10012 Software
Configuration Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
For configuration information, refer to Configuring the Cisco uBR-MC28C Cable Modem Card,
available on the documentation CD-ROM and Cisco.com at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_r_sw/flmc28.htm.
Replacing the Cisco uBR-MC28C Line Card in the
Cisco uBR10-LCP2 Adapter Card
The following section describes ho w to remove and replace an uBR-MC28C cable interface line card in
a Cisco uBR10-LCP2 adapter card.
Note Do not attempt to separate or remove the Cisco uBR-MC28C cable interface line card from the
LCP2 adapter card while the combined cards are inserted in the chassis. The card s must be removed as
a unit and then separated on a lab bench or other area that protects against ESD damage.
T o prev ent alarms from activati ng, you must administrati vely shut do wn a cable interface line card before
hot swapping the card. Refer to “Shutting Down and Restarting the Interface” in the Cisco uBR10012
Software Configuration Guide at the following URL:
18
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
See the release notes at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ub10krns/index.htm
Otherwise, inform the network administrator that this portion of the network will be temporarily
interrupted. If the maintenance LED is on, you can remove the cable interface line card without af fecting
systems operations.
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
Replacing the Cisco uBR-MC28C Line Card in the Cisco uBR10-LCP2 Adapter Card
Removing the Cisco uBR-MC28C Cable Interface Line Card from the Cisco uBR10-LCP2 Adapter Card
Caution Verify that you have attached an ESD-preventive wrist strap and are using an appropriate antistatic
surface work space (see the “Preventing Electrostatic Discharge Damage” section on page 8).
Step 1 Remove the Cisco uBR10-LCP2-MC28C cable interface line card from the chassis (see Installing a
Cisco uBR10-LCP2-MC28C Cable Interface Line Card, page 12).
Step 2 Place the cable interface line card on an anti-static surface. T he component side should be facing up
(see Figure 10).
Figure 10 Removing the Nuts and Washers
ENABLED
US0
US1
US2
US3
US4
US5
US6
US7
uBR-MC28C
DS0
DS1
MC28C
captive screws
Step 3
Loosen and remove the two sets of retaining nuts a nd wash ers from the L-bracket s on the cable inter face
line card and set the nuts and washer aside.
Step 4 Loosen the two captive screws on the cable interface line card.
58717
OL-4653-01
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
19
Replacing the Cisco uBR-MC28C Line Card in the CiscouBR10-LCP2 Adapter Card
Figure 11 Ejecting the Cable Interface Line Card from the Cisco uBR10-LCP2 Adapter Card
ENABLED
US0
US1
US2
US3
US4
US5
US6
US7
uBR-MC28C
DS0
DS1
62668
Step 5
T o disengage the Cisco uBR-MC2 8C cable interface line card from the Cisco uBR10-LCP2 adapter card,
simultaneously grip the ejector levers and the ejector tabs with your thumb and index finger.
Step 6 Press the ejector levers back against the ejector tab. The card snaps loose from the adapter card.
Step 7 Pull the cable interface line card straight out of the Cisco uBR10-LCP2 adapter card with the handle.
See Figure 12 on page 21.
20
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
ENABLED
Replacing the Cisco uBR-MC28C Line Card in the Cisco uBR10-LCP2 Adapter Card
Figure 12 Removing the Cisco uBR-MC28C Cable Interface Line Card from the Cisco uBR10-LCP2
Adapter Card
US0
US1
US2
US3
US4
US5
US6
US7
uBR-MC28C
DS0
DS1
58721
Step 8
Place the removed Cisco uBR-MC28C cable interface line card aside on an anti-static surface.
Installing the Cisco uBR-MC28C Cable Interface Line Card in the Cisco uBR10-LCP2 Adapter Card
Tip Make sure that you are using the ESD-preventive wrist strap.
Step 1 Align the cable interface line card with the guide rails on the Cisco uBR10-LCP2 adapter card. Ensure
that the bottom of the cable in terface line card is flush with the bottom of the LCP2 adapter card.
Step 2 Slide the new cable interface line card into the adapter card slowly, making sure that the card is sliding
under the spring guides and into the guides (see Figure 3 on page 5).
Step 3 Verify that the power connectors are aligned with those on the adapter card.
Step 4 Make sure that the screws on the adapter card brackets slide cleanly into the holes in the L-brackets.
Step 5 Continue pushing on the front of the card until the connectors on the card are firmly seated in the
connectors on the adapter card. The ejector levers on each side of the card snap into place when the card
is fully inserted.
OL-4653-01
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
21
Replacing the Cisco uBR-MC28C Line Card in the CiscouBR10-LCP2 Adapter Card
Note These brackets help align the adapter card and Cisco uBR-MC28C cable interface line card connectors
and hold the Cisco uBR-MC28C cable interface line card in place.
Step 6 Tighten the captive screws on the Cisco uBR-MC28C cable interface line card to secure it to the
Cisco uBR10-LCP2 adapter card.
Step 7 Replace the retaining washers and retaining nuts on the L-brackets (see Figure 11 on page 20). Make
sure they are finger-tight and then turn them a half-turn with a wrench to secure them and the
Cisco uBR-MC28C cable interface line card.
Replacing the Cisco uBR10-LCP2-MC28C Cable Interface Line Card in the Chassis
Tip Make sure that you are using the ESD-preventive wrist strap.
Step 1 Grasp the faceplate of the new cable interface line card with one hand and place your other hand under
the card carrier (to support the weight of the card) and position the card in front of the card cage slot.
Step 2 Carefully align the upper and lower edges of the cable interface line card with the upper and lo wer guides
in the chassis, and slide the card into the slot until you can feel it begin to seat in the backplane
connectors (Figure 8 on page 16).
Step 3 Simultaneously pivot both ejector levers toward each other (until they are parallel to the faceplate) to
firmly seat the card in the backplane (Figure 9 on page 17).
Step 4 Secure the cable interface line card in the chassis by tightening the top and bottom captive screws (see
Figure 5 on page 13).
Caution To ensure that there is adequate space for additional cable interface line cards, always tighten the captiv e
screws on each newly installed card before you insert any additional cards. These screws prevent
accidental removal and provide proper grounding for electromagnetic interference (EMI) shielding.
Connecting the Cables
When fully inserted, the cable interface line card cycles through its power-on self-test. The Power LED
is on (green) and the Status LED turns yellow. If the card is operating correctly, the Status LED then
turns green. If these LED do not operate as described, refer to the Cisco uBR10012 Universal Br oadband
Ro ute r Ha rdware I nst all ation Gui de at the following URL:
22
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/hig/index.htm
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
Troubleshooting the Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Tip It is not necessary to configure the cable interface line card if you are installing a replacement card in
the identical slot. The system automatically downloads the necessary configuration information from the
PRE1.
Step 1 Connect all downstream and upstream coaxial cables to the cable interface line card.
Step 2 Configure the cable interface line card if necessary.
For information about configuring the cable interface line card, refer to the Cisco uBR10012 Software
Configuration Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/scg/index.htm
See the release notes at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ub10krns/index.htm
Troubleshooting the Cisco uBR10-LCP2-MC28C Cable Interface
Line Card
Step 1 Are all enabled LEDs on?
Step 2 Are any enabled L EDs off?
Check the following to help isolate a problem with a card:
If yes, the system is operational.
a. If the enabled LED on a cable interface line card is off, first verify that the card has been enabled
and configured for operations. The enabled LED remains off when a card has not been configured
and enabled.
b. If a port has been enabled but its corresponding enabled LED is still off, check to see if the cable
interface line card has pulled away from the router. Reseat the cable interface line card in its slot
(you do not have to turn off the system power when removing or replacing card). After the system
re-initializes the interfaces, the enabled LED on the cable interface line card should go on.
c. If the enabled LED remains off after the above checks, it is likely that the system has detected a
processor hardware failure. Contact a service representative for instructions.
OL-4653-01
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
23
Related Documentation
Related Documentation
For more information see the following:
• Cisco uBR10012 Universal Broadband Router Hardware Installation Guide
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/hig/index.htm
• Cisco uBR10-LCP2-MC16C/MC16E Cable Interface Card for the Cisco uBR10012 Router
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/frus/ublcp_16.htm
• Cisco uBR10012 Universal Broadband Router Software Configuration Guide
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/scg/index.htm
• Cisco uBR10012 Router Software Features
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/ub10ksw/index.htm
• Cisco uBR10000 Series Universal Broadband Router Release Notes
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ub10krns/index.htm
• Cisco CMTS Feature Guide
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/cmtsfg/index.htm
• Installing a Cisco uBR10-LCP2-MCXX Cable Interface Line Card Quick Start Guide
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
• Cisco uBR7200 Series Software Features
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/ub7200sw/index.htm
• Configuring the Cisco uBR-MC28C Cable Modem Card
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_r_sw/flmc28.htm
• For more Cisco cable products information, go to the following URL:
http://www.cisco.com/warp/public/44/jump/cable.shtml
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
24
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which is shipped with your product. The Documentation CD-R OM is updated monthly and may
be more current than printed documentation. The CD-ROM package is available as a single unit or
through an annual subscription.
Ordering Documentation
You can ord er Cisco docum entation in t hese ways:
• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
• Registered Cisco.com users can order the Documentation CD-R OM through the o nline Subscription
Store:
http://www.cisco.com/go/subscription
• Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere
in North America, by calling 800 553-NETS (6387).
Obtaining Technical Assistance
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click
the Fax or Email option in the “Leave Feedback” section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain online documentation, troubleshooting tips, and sample conf igurations from onlin e tools by using
the Cisco Te chnical Assistance Center (T A C) W eb Site. Cisco.com registered users ha ve complete access
to the technical support resources on the Cisco TAC Web Site.
OL-4653-01
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
25
Obtaining Technical Assistance
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information, networking solutions, services, programs, and resources at any time, from
anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you with these tasks:
• Streamline business processes and improve productivity
• Resolve technical issues with online support
• Download and test software packages
• Order Cisco learning materials and merchandise
• Register for online skill assessment, training, and certification programs
If you want to obtain customized informati on and service, you can self-re gister on Cisco.com. To access
Cisco.com, go to this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is av ailable to all customers who need technical assistance
with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
• Priority level 1 (P1)—Your production network is do wn, and a critical impact to b usiness operations
will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both co st and time .
The site provides around-the-clock access to online tools, knowl edge bases, and so ftware. To access the
Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
26
http://www.cisco.com/register/
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco
TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC
Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradati on signi f icantly impact s b usi ness operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network op erations center to determine the level of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). When you call the center, please have available your service agreement
number and your product serial number.
Obtaining Technical Assistance
OL-4653-01
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
27
Obtaining Technical Assistance
28
This document is to be used in conjunction with the documents listed in the Related Documentation section.
CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is
a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco
Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,
Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS,
iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers,
Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient,
and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0711R)
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
Loading...