Page 1
Arrows/
Camera
controls
Back
Call
Volume control/
Camera Zoom +/-
OK/Enter
Microphone
Microphone
mute/unmute
mute/unmute
End call
Quick Reference Guide
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
Getting Started
1
• Pick up the remote and press the Back
button to wake up the system.
• Arrow over to the Camera icon in the top
right corner and press OK on the remote.
• Press OK on the camera icon and use the
pan/tilt arrows and zoom +/- to move the
camera ensuring you are visible so the far
end site will see you.
• Press the Back button twice to back out of
the camera menu before placing a call.
Getting Connected - option A, B, or C
2
TRC6 Remote
Maximize/minimize Selfview
Show/hide Selfview
Keypad
Operating Tips
• Use the arrows to move the cursor
around the screen and press OK to
make a selection.
• Use the Back key to go one step
back and to exit a menu.
• Use the OK or Back key to display
the menu options on the screen.
The Home screen should always
be displayed prior to connecting
to a site; if not, this may mean
that a previous call was not
disconnected. If you do not see
the Home screen, press End on
the remote to disconnect prior to
connecting to your site.
A) Attendee (Patient/Participant)
• Call will dial into your site automatically if you are seeing a provider,
attending a meeting/educational session or participating in a multi-site
(MCU) call. Note: See top of page 2 for important information on MCU calls.
B) Host (Provider/Session Facilitator)
• Locate the 5 digit number (beside the VCU# - example shown below).
• Enter the 5 digit number using the keypad on the remote and press the
green Call button on the remote to place the call.
5 digit number
C) Out of Province Call
• Start typing the dial in # that you have been
provided using the keypad on the remote. (use the
back button on the remote if you make an error).
• Press the green Call button on the remote to place
the call.
Optional Advanced Features
3
For instructions on the following features, see page 2:
• Changing the screen layout during MCU calls
• Far end camera control
• Using peripherals/sharing content (patient camera, laptop, otoscope, etc...)
• Moving the Picture-in-Picture (PIP) around the screen
End Call
4
Press the red End Call button on the remote to
disconnect at the end of every call.
Rev 10May2017
www.mbtelehealth.ca
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Page 2
Quick Reference Guide
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
Multi-site (MCU) sessions will be connected to the event automatically at the scheduled start time, however if your
MCU event has not connected at the start time – wait 5 minutes to allow the system to connect, and if you still
have issues call the MBT service desk to enquire about your session.
***MCU calls will be automatically disconnected at the scheduled end time. There will be a 10 minute warning prior
to the disconnection.
Advanced Features
Multi-site Screen Layout OR Far End Camera Control
• Navigate to the Participants icon at the top of the screen.
• Press OK, scroll down to select the participant and press OK again.
• Arrow over to the Camera icon and press OK.
• Choose option A or B below:
A) Attendee - multi-site MCU screen layout
• Select Camera and then use the Up/down arrows to scroll through the
layout options to select how the other sites will be displayed on your screen.
• Press OK and press the Back button to exit.
B) Host - far end camera control
• Select Camera and adjust as needed using the pan/tilt arrows and zoom +/-.
• Press the Back button to exit.
TRC6 Remote
Move the Picture-in-Picture (selfview or presentation)
• Select Layout from the top right corner of the screen.
• Press the down arrow to select the box to be moved (it will be outlined in blue).
• Use the Arrows on the remote to move the box to one of the pre-dened
locations.
• Press OK when done.
Using Peripherals/Sharing Content
• Connect your presentation source (ie laptop, patient camera) and press the OK or the Back button on remote to
display the onscreen menu.
• Navigate to Share and press OK twice on the remote.
• Select Stop Sharing when done.
Note: You can also Maximize/Minimize your content.
Changing Your Layout When Sharing Content
1. Navigate to Layout and press OK on the remote.
2. Use the forward/backward arrow buttons on the
remote to select a layout and press OK.
Share Add
Rev 10May2017
www.mbtelehealth.ca
Page 2 of 3
Page 3
TROUBLESHOOTING
Video Issues
Issue Possible Cause Resolution
Equipment does not turn on • Power cables are unplugged
• Power button is not turned on
• Network cables are unplugged
Picture is blank on the monitor • System has gone into “sleep” mode
• Monitor has been powered off
• Monitor input has changed
Quick Reference Guide
TRC6 Remote
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
• Check that the power cables are plugged in
• Ensure the power on each piece of equipment is turned on
• Check that the network cable is plugged into the MBT drop
• Pick up the remote, system will reactivate in normal mode
• Turn the monitor on
• Check to see if the monitor input has been changed (using
the select or input button on the TV Monitor)
“No network connection” message
is displayed in top left corner of
screen
Near-end site unable to hear or see
the picture from far-end peripheral
Laptop is not displaying your
presentation
• Equipment is not connected to an
MBT network drop
• Cables are not properly connected
• Share has not been selected or you
have not pressed OK on the remote
• Wrong resolution selected
• Share option has not been selected
• Wrong presentation mode on laptop
Audio Issues
Issue Possible Cause Resolution
Far end site unable to hear you • Your microphone is muted
• Your microphone is obstructed or too far
from the person speaking
Unable to hear far end site • Microphone is muted at far end site
• Near end monitor and/or codec volume is
too low
• Check that network connection is plugged into the “MBT”
network drop
• Check for correct input selection on remote control
• Check that output from laptop or patient camera are
connected properly
• Change the setting to 1280 x 720 under Display Settings
• Select Share from the onscreen menu options
• Press the keys and select Duplicate
• Un-mute your microphone
• Check microphone and ensure it points towards
the person speaking
• Ask far end site to un-mute their microphone
• Increase the volume on the monitor and/or the codec
+
P
Audio distortion from far end site • Far end site monitor volume is too high • Ask far end site to turn down the volume on their
monitor
Echo or distortion at near end
when people speaking
Voice activation no longer working • You may have overridden the voice
• Far end microphone is situated too close
to the monitor
• Speaker/volume is too high on far end
monitor
activation
• Ask to move microphone further away from monitor
• Ask far end site to turn volume down on their monitor
• Reactivate it by selecting the participant box, scroll
down to the MCU site and press OK. Use the left/
right arrow keys and keep scrolling until you see the
presenter icon. Voice activation is now in effect.
www.mbtelehealth.ca
Rev 10May2017
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