Cisco Model TES301 IP Managed
Services Home Gateway User Guide
Please Read
Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.
Notices
Trademark Acknowledgments
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks.
Third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1009R)
The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected
Setup is a trademark of the Wi-Fi Alliance.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
capacity, data throughput rate, range and coverage. Performance depends on many
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer800_Intl
4038767 Rev A iii
Contents
Notice à l’attention des installateurs de réseaux câblés ........................................ 5
Mitteilung für CATV-Techniker ............................................................................... 5
Aviso a los instaladores de sistemas CATV ............................................................ 6
IMPORTANT SAFETY INSTRUCTIONS vii
Power Source Warning ........................................................................................... vii
Ground the Product ................................................................................................. vii
Protect the Product from Lightning ..................................................................... viii
Verify the Power Source from the On/Off Power Light ................................... viii
Eliminate AC Mains Overloads ............................................................................ viii
Provide Ventilation and Select a Location .......................................................... viii
Protect from Exposure to Moisture and Foreign Objects .................................. viii
Service Warnings .................................................................................................... viii
Check Product Safety ................................................................................................ ix
Protect the Product When Moving It ...................................................................... ix
Telephone Equipment Notice .................................................................................. ix
United States FCC Compliance x
Declaration of Conformity ......................................................................................... x
Canada EMI Regulation ............................................................................................. x
RF Exposure Statements ............................................................................................ x
CE Compliance xii
Declaration of Conformity with Regard to the EU Directive
1999/5/EC (R&TTE Directive) ............................................................................ xii
National Restrictions ...............................................................................................xiii
Antennas ................................................................................................................... xiv
About This Guide xv
Introduction ............................................................................................................... xv
Purpose ....................................................................................................................... xv
Audience .................................................................................................................... xv
Document Version .................................................................................................... xv
Contents
iv 4038767 Rev A
Chapter 1 Introducing the TES301 IP Managed Services Home
Gateway 1
Benefits and Features............................................................................................................... 2
View Router Information ......................................................................................... 74
View System Event Log ........................................................................................... 75
Set Up Time of Day Parameters .............................................................................. 75
App Store ................................................................................................................................ 77
IMPORTANT SAFETY INSTRUCTIONS
4038767 Rev A vii
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these instructions.
2)
Keep these instructions.
3)
Heed all warnings.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
6)
Clean only with dry cloth.
7)
Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8)
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9)
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11)
Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from
tip-over.
13)
Unplug this apparatus during lightning storms or when unused for long periods of
time.
14)
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
some protection against voltage surges and built-up static charges.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
IMPORTANT SAFETY INSTRUCTIONS
viii 4038767 Rev A
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
Service Warnings
IMPORTANT SAFETY INSTRUCTIONS
4038767 Rev A ix
Check Product Safety
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
Telephone Equipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
20090915_Modem No Battery_Safety
United States FCC Compliance
x 4038767 Rev A
United States FCC Compliance
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Cisco® Model TES301 Managed Services
Home Gateway
Model(s): TES301
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770 236-1077
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a Home installation. This equipment generates, uses,
and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
United States FCC Compliance
4038767 Rev A xi
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C Rev A.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
20100527 FCC DSL_Domestic
CE Compliance
xii 4038767 Rev A
CE Compliance
Declaration of Conformity with Regard to the EU Directive 1999/5/EC
(R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
CE Compliance
4038767 Rev A xiii
Note: The full declaration of conformity for this product can be found in the Declarations of
-1999/5/EC
Conformity and Regulatory Information section of the appropriate product hardware
installation guide, which is available on Cisco.com.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1 and EN 301 489-17
Safety: EN 60950 and EN 50385
The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following European directives:
National Restrictions
This product is for indoor use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483,5 MHz. There are no restrictions when used in other parts of
the 2,4 GHz band. Check http://www.arcep.fr/ for more details.
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a ―general authorization.‖
Please check http://www.comunicazioni.it/it/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una ―Autorizzazione Generale‖.
Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
CE Compliance
xiv 4038767 Rev A
Antennas
Use only the antenna supplied with the product.
20090312 CE_Gateway
About This Guide
4038767 Rev A xv
About This Guide
Introduction
Welcome. This guide provides instructions and recommendations for placing,
installing, configuring, operating, maintaining, and troubleshooting the Cisco®
Model TES301 Managed Services Home Gateway.
Purpose
This guide covers the Cisco® Model TES301 Managed Services Home Gateway. All
features described in this guide are standard to this Home gateway unless otherwise
noted as an optional feature.
Audience
This guide is written for the home subscriber.
Document Version
This is the first formal release of this document.
4038767 Rev A 1
Introduction
The Cisco® Model TES301 IP Managed Services Home Gateway
(TES301) is an advanced, high-performance home gateway that
combines Ethernet, Voice over IP (VoIP), router and wireless access
point technologies in a single device providing a cost-effective voice
and networking solution for Connected Home and Managed Home
experiences.
This chapter lists the benefits and features of the TES301. Illustrations
and descriptions of the connection ports, power and reset buttons,
touch-sensitive keys, and LED indicators are also provided.
1 Chapter 1
Introducing the TES301 IP
Managed Services Home
Gateway
In This Chapter
Benefits and Features ............................................................................. 2
What's on the Top Panel?....................................................................... 5
What's on the Back Panel? ..................................................................... 7
What's on the Side Panel? ...................................................................... 8
What's on the Bottom Panel .................................................................. 9
Chapter 1 Introducing the TES301 IP Managed Services Home Gateway
third party application support and quicker time-to-revenue for new services
LCD — Liquid Crystal Display simplifies setup and troubleshooting
Managed Service Support — enhanced processing power and extended memory
Triple Play Services Support — Gigabit Ethernet LAN ports, 802.11n Wi-Fi, and
SIP enabled VoIP ports offer high performance delivery of Data, Voice, and
Video services
ZigBee or Z-wave — support for embedded controllers for Home Automation,
Home Security, and Energy Control applications
Flexible Deployment — Gigabit Ethernet WAN allows deployment in FTTH,
DSL, and DOCSIS® networks
Remote Management — TR-069 paired with TR-111 enables comprehensive
management
Simplified Home Networking — powerful setup, local management, and
remote troubleshooting tools
DLNA Support — Digital Living Network Alliance (DLNA) support provides
simplified access and sharing of personal content across the home network
Simplified Connected Home
The TES301 simplifies and enhances the Connected Home experience with improved
setup and management of the home network.
Easy to use color LCD combined with embedded Network Management to
simplify connections and settings of devices in the home
Gigabit Ethernet WAN port provides high performance deployment in FTTH,
xDSL, or DOCSIS networks
Gigabit Ethernet LAN ports provide high performance interface to home
peripherals – Set Top boxes, PCs, network printers, femtocells, etc.
Easy wireless setup with WPS Push Button
Benefits and Features
4038767 Rev A 3
Personal Content Sharing and Storage
The TES301 incorporates a DLNA media server, providing access to all content
within the home network—digital photos, music, and video.
Content can be shared with any PC or compatible device connected to the home
network
Supports streaming content to media players and TVs
In-home discovery and control of media sources and players
Provides both local and remote access to in-home media
Factory-installed embedded microSD card for intelligent caching of digital video,
pictures, music, and other files
Application Environment
The Cisco TES301 represents a next generation gateway for your home that is
designed to support IP Managed Services. These services allow you to remotely
access the home network to upload and download digital content, or monitor
activity with a webcam or other event triggering devices. The TES301 has the
necessary processing power and memory to allow for new services to be added over
time.
OSGi/JVM software platform enabling third-party application support
Supports Home Security, Home Automation, Smart Metering, and Energy
Control Services
Z-Wave or ZigBee support via external dongle or optional embedded module
High-Speed Wireless Interfaces
Wi-Fi 802.11 b/g/n 2.4 GHz for basic home networking service
Internal antenna design supports omnidirectional and beamforming techniques
that provide excellent 3-D coverage, isolation and pattern diversity
Phone Services
Two ATA Ports with SIP Client support
Supports separate phone numbers on each port
Chapter 1 Introducing the TES301 IP Managed Services Home Gateway
4 4038767 Rev A
Management and Troubleshooting
Embedded network management client for simplified out of the box setup and
configuration
Local device management via web-based GUI or online user portal
Supports Broadband Forum Industry standards (TR-069, TR-098, TR-104, and
TR-111) for remote management and configuration of the TES301 settings, VoIP
parameters, and connected home network devices
Customer Service portal allows easier remote troubleshooting and problem
resolution
What's on the Top Panel?
4038767 Rev A 5
What's on the Top Panel?
The top panel of your Home gateway provides an LCD screen for easy setup and
configuration. Use the touch-sensitive arrow keys to navigate through the menu
options. Refer to Configuration and Operation of the the TES301 (see "Configuration and Operation of the TES301" on page 19) for more information on this feature. The
top panel also provides LED status icons that indicate the operational state of your
gateway. Refer to the following diagram for a description of the top panel.
Chapter 1 Introducing the TES301 IP Managed Services Home Gateway
6 4038767 Rev A
1Power (Green/Red)—The Power LED lights up when the Home gateway is
powered on.The LED becomes red during a malfunction.
2WPS Touch-Sensitive Key (Amber)—Touch for 3 seconds to initiate pairing
with Wi-Fi devices.
3LCD with Touch-Sensitive Keys—LCD screen lights up by the wave of a hand
to display menu options for common setup and configuration functions. The
touch-sensitive keys, indicated by the up, down, left, and right arrows, help you
navigate through the menus.
4Phone 1-2 (Blue)—The LED lights up blue when it is registered with the SIP
server. It flashes to indicate voice mail messages have been received.
What's on the Back Panel?
4038767 Rev A 7
What's on the Back Panel?
The back panel of your Home gateway provides ports, power, and reset
mechanisms. Refer to the following diagram for a description of the back panel.
Note: This illustration may vary from the actual product.
1 Power—The Power port is where you will connect the power adapter that is
included in the box.
2 Power Switch—Use this switch to power on or off the device.
3 Phone 1-2—The Phone ports connect standard analog telephones to the device.
4 Internet—The Internet port connects to the Ethernet port on the DSL, fiber, or
cable modem.
5Ethernet LAN 1-4—These Ethernet ports (1, 2, 3, 4) connect your gateway to
computers and other Ethernet network devices.
6USB—The USB port connects to a USB storage device, such as a USB hard drive
or flash disk.
7Reset—The Reset button restores the device to its original factory settings by
pressing and holding down the Reset button for 5 seconds.
Note: The reset button will restore the voice settings to the factory defaults,
which is to erase all SIP configurations
Chapter 1 Introducing the TES301 IP Managed Services Home Gateway
8 4038767 Rev A
What's on the Side Panel?
The side panel of your Home gateway provides an additional USB port. Refer to the
following diagram for a description of the back panel.
USB—The USB port connects to a USB storage device, such as a USB hard drive or
flash disk.
What's on the Bottom Panel
4038767 Rev A 9
What's on the Bottom Panel
The bottom panel of your Home gateway provides holes for mounting screws for
wall mounting and protective feet for vertical or wall mounting surfaces. The factory
label on the bottom panel provides serial number and MAC Address information.
Loading...
+ 68 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.