You can download the software for your product from the Cisco
web site.
Go to:http://www.cisco.com/cisco/software/navigator.html
5
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Introduction
What’s new in this version
This section provides an overview of the new and changed
advanced settings and new features in the TC5.1 software
version.
Software release notes
For a complete overview of the news and changes, we
recommend reading the Software Release Notes (TC5).
Go to: http://www.cisco.com/en/US/products/ps11424/tsd_
products_support_series_home.html
Software download
For software download go to: http://www.cisco.com/cisco/
software/navigator.html
New features and improvements
Extend meeting notification on screen when using Touch
A notification is shown on screen 5 minutes before a scheduled
meeting is about to end. The same notification is displayed on
the Touch controller and allows the user to extend the meeting
by pressing Yes .
Web snapshots from remote sites
Web snapshots of the remote incoming video are available for
unencrypted calls.
Web interface enhancements
Software versions with valid release keys are listed on the
Software Upgrade page.
The system can be reset to factory default settings from the
Maintenance tab.
Help button available on Touch
If configured, a help button ( ? ) will appear in the top banner.
By pressing the help button, a call button will appear, serving as
speed dial to a facility service, e.g. Help desk, Taxi or Reception.
Current calls will be placed on hold when calling the facility
service.
Controlling additional cameras from Touch
A drop-down menu allows selecting one of the connected
cameras as main video source. The camera controls will operate
the camera that is selected as main video source.
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Introduction
Quick Set C20 ataglance
The Quick Set C20 packs the rich user experience of larger
systems into a compact room based solution. Quick Set C20
is a high definition video collaboration system that has options
for 1080p30 or 720p60 resolution, while being easy to deploy,
simple to manage and intuitive to use. The Quick Set C20 is
uniquely positioned to enable small scale deployment of a first
time video solution, as well as allowing the enterprise scale an
existing video conferencing solution to hundreds of locations
throughout the entire organization.
Quick Set C20
The Quick Set C20 includes a Codec C20, PrecisionHD 1080p
4x zoom camera or PrecisionHD 1080p 12x zoom camera,
Table Microphone 20, and remote control. Simply add to any HD
display and be ready to meet!
Design features
• Transforms a flat panel display into a 1080p high definition
meeting space.
• Simple, intuitive connections make setup as easy as
connecting a DVD player.
• Quick Set C20 provides up to 1080p30 resolution with a 4x
zoom camera, and up to 1080p30 and 720p60 resolution
with a 12x zoom camera.
• Standards-compliant 1080p solution — compatible with
standards-based video without loss of features.
• Sleek, compact design.
Application features
• Share multimedia and presentations at the touch of a button.
• Basic API available over IP (Telnet or SSH).
• Dual-display option available.
• HD content sharing with 720p and WXGA.
Performance features
• Optimal definition up to 1080p30.
• H.323/SIP up to 6 Mbps.
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XML files
The XML files are structured in a hierarchy building up a
database of information about the codec.
Click the file names to open the corresponding file.
• Select configuration.xml to see an overview of the system
settings, which are controlled from the web interface or
from the API (Application Programmer Interface).
• The information in status.xml is constantly updated by the
system to reflect system and process changes. The status
information is normally monitored from the API.
• Select command.xml to see an overview of the commands
available to instruct the system to perform an action. The
commands are issued from the API.
• Select valuespace.xml to see an overview of all the value
spaces used in the system settings, status information, and
commands.
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Advanced configuration
The system settings are grouped in several categories. When
you select a category in the left column, all related settings
appear in the window to the right.
Each system setting is further described in the Advanced
settings chapter.
Search functionality
Enter as many letters as needed in
the search field. All settings containing
these letters will be highlighted.
Changing system settings
The value space for a setting is
specified either as a drop down list or
with explanatory text following a text
input field.
Drop down list: Press the down arrow
to open the drop down list. Then select
the preferred value.
Text input field: Enter a new value in
the field and press ok to save the new
value.
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Sign in banner
If a system administrator wants to provide initial information to
all users, he can create a sign in banner. A sign in banner is a
message that is displayed to the user before signing in.
The message will be shown when the user signs in to the web
interface or the command line interface.
1. Enter text for the sign in banner
Enter the text message which you want
to present to the user prior to signing in.
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Placing a call
You can use the Call Control page of the web interface to
initiate a call.
NOTE: Even if the web interface is used to initiate the call it
is the video system (display, microphones and loudspeakers)
that is used for the call; not the PC running the web interface.
Calling someone
Enter one or more characters in the address input field until
the name you want to call appears in the dynamic search list
or, enter the complete name or number. Then press Dial.
Press End all to disconnect the call.
Sharing contents
Select a Presentation Source from the drop down list, and
press the Start Presentation button.
Normally a PC is used as presentation source, but other
options may be available depending on your system setup.
To stop the content sharing, press the Stop Presentation
button that becomes visible while sharing.
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Controlling and monitoring a call
You can control and monitor several call features using the
Call Control page.
Volume control
Adjusting the sound volume
Use + and - on the volume control bar to adjust the sound
volume of your system (not the keyboard + and - keys).
Muting the microphone
Use the Mute button when you want to deactivate the
microphone for privacy reasons.
When the microphone is muted, the button is replaced by an
Unmute button. Use this button to re-activate the microphone.
Controlling the camera
First, press the Camera Control button. Then, in the window
that opens, use + and - to adjust the zoom and the arrow keys
to adjust the camera’s angle.
If a camera preset is defined it is listed to the right. Apply the
preset by clicking its name.
Call settings
When you load the Call Control page, the default call bit rate
and the default call protocol are shown in the Call bit rate and
Call protocol fields, respectively. If preferred, you can select
another bit rate or another protocol from the drop down lists.
You can not change these settings during a call.
Call details
Press Show details while in a call to provide information on
call rate, encryption, as well as important video and audio
parameters.
Hide details removes the information.
Microphone mute
Show/hide
call details
Call bit rate
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Local layout control
You can select a local layout using the Call Control page.
The term layout is used to describe the various ways a video
conversation appear on screen. Different types of meetings
will require different layouts.
Each layout will typically specify a screen layout well suited
when you are not in a meeting or you are in a meeting with
one, two or three parties; when the meeting does or does not
involve a second video stream for presentations; when the
screen aspect ratio is 4:3 or 16:9.
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Select your preferred layout in the
drop down menu. You may change
the layout while in a call.
Call Control
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Capturing snapshots
The snapshot feature, which is disabled by default, allows
snapshots captured by your video system to be displayed
on the Call Control page. Captures from your video system’s
camera as well as from its presentation channel will by
displayed.
This feature might come in handy when administering the
video system from a remote location, e.g. to check the
camera view.
To use web snapshots you have to sign in with ADMIN
credentials.
Enabling the snapshot feature
The snapshot feature is disabled by default, and must be
enabled using the Touch controller or the remote control and
on screen menu.
• Touch controller: Tap More > Settings > Administrator
Settings > Web Snapshots and select On.
• Remote control and on screen menu: Go to the
Advanced configuration menu, navigate to Video >
AllowWebSnapshots and select On.
Far end snapshots while in a call
While in a call, snapshots of the remote participant’s main
camera and presentation channel (far end) will be captured
and displayed as shown in the illustration. The snapshots are
updated approximately every 20seconds.
NOTE: Far end snapshots are captured even if web snapshots
are disallowed on the far end video system. Web snapshots
are prohibited only for encrypted calls.
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While the Live snapshots box is checked, snapshots
are captured by your video system (main camera
and presentation) approximately every two seconds.
Snapshots from your video system
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Upgrading the system software
From the Upgrade Software page you can initiate software
upgrades and add a release key and option keys.
Software versions
This video conference system is using TC software.
NOTE: Contact your system administrator if you have
questions about the software version.
Software release notes and upgrade files
For a complete overview of the news and changes, we
recommend reading the Software Release Notes (TC5).
Go to: http://www.cisco.com/en/US/products/ps11424/
tsd_products_support_series_home.html
Downloading new software
For software download, go to: http://www.cisco.com/cisco/
software/navigator.html
Release key
The release key is required to be able to use the released
software. A new release key is required for every major
software release (e.g. from TC4.x to TC5.x).
Contact your Cisco representative to obtain the release key.
Option keys
Option keys allow for extended functionality of the system.
The keys are required to activate the optional functionality. You
may have several option keys in your system.
The available options are:
• Premium resolution
• High definition
• Dual display
Contact your Cisco representative to obtain the option keys.
1. Add the release and option keys
Contact your Cisco representative to obtain the required
key(s). To add a release key and one or more option
keys, complete the following steps:
i. Enter the Release Key and press Add. Key format:
“1TC005-1-0C22E348” (each system has a unique
key).
Maintenance
Software Upgrade
Certificate Management
Audit Certificate
User Administration
Restart
Factory Reset
ii. Enter the Option Key and
press Add. Key format:
“1N000-1-AA7A4A09”
(each system has a unique
key).
iii. If you have more than one
option key, repeat step ii
for all of them.
2. Upgrade the software on the codec
i. Before you can start the upgrade you must download
the software upgrade file. The file format is
“s52000tc5_1_0.pkg” (each software version has a
unique file name).
ii. Press Browse... and select the .PKG file.
iii. Press Upgrade to start the installation.
iv. Allow the installation process to complete. It may take
up to 30minutes. You can follow the progress on the
web page.
The system reboots automatically after the installation,
and the connection to the web interface is lost.
If you want to continue working with the web interface
you must re-establish the connection and sign in
anew.
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Certificate management
The SSL certificate is a text file which verifies the authenticity
of your video conference system. The certificate may be
issued by a certificate authority (CA). Other parties can check
this certificate before setting up communication with you.
The list of trusted CA certificates is a list containing the SSL
certificates of all parties that you want your system to trust.
Uploading the trusted CA certificates list
To install the trusted CA certificates list, you will
need the following:
• Trusted CA list file ( .PEM format).
Contact your system administrator to obtain the
required file.
1. Press Browse... and locate the file with the
Trusted CA list (.PEM format).
2. Press Upload to store the certificate list on
your system.
Maintenance
Software Upgrade
Certificate Management
Audit Certificate
User Administration
Restart
Factory Reset
Uploading the SSL certificate
To install the SSL certificate, you will need the
following:
• HTTPS certificate ( .PEM format)
• Private key ( .PEM format)
• Passphrase (optional)
Contact your system administrator to obtain the
required files.
1. Press Browse... and locate the HTTPS
certificate file (.PEM format).
2. Press Browse... and locate the Private key file
(.PEM format).
3. Enter the Passphrase.
4. Press Upload to store the certificate on your
system.
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The audit certificate list
If you want to use the ExternalSecure audit logging mode,
you must upload a list of trusted audit certificates to the video
conference system. This list must cover all audit servers that
your system shall trust.
In the ExternalSecure audit logging mode audit logging
information will only be sent to entities holding a valid audit
certificate.
NOTE: You must always upload the audit certificate list before
enabling secure audit logging.
About audit logging
Audit logging records all sign in activity and configuration
changes on the system.
Audit logging is disabled by default. You can enable audit
logging using the on-screen menu or the web interface.
1. Upload the audit certificate list
To install the audit certificate, you will
need:
• Audit list file ( .PEM format)
Contact your system administrator to
obtain the required file.
i. Press Browse... and locate the file with
the audit list file (.PEM format).
ii. Press Upload to store the certificate on
your system.
2. Enable secure audit logging
When you have uploaded the audit
certificate list you must enable secure
audit logging:
i. Select Advanced Configuration under
the Configuration tab. Then select
Security in the list of settings groups
on the left hand side.
ii. Enter the Address and Port number of
the audit server.
iii. Select ExternalSecure from the
Logging Mode drop down list.
iii
ii
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User administration
From this page you can manage the user accounts of your
video conference system. You can create new user accounts,
edit the details of existing users, and delete users.
The default user account
The system comes with a default administrator user account
with username admin and no password set. The admin user
has full access rights, and it is highly recommended to set a
password for this user.
Read more about passwords in the Password protection
chapter.
About user roles
A user account must hold one or a combination of several
user roles. Three user roles exist, representing different
rights:
• ADMIN: A user holding this role can create new users and
change all settings, except the security audit settings. He
cannot upload audit certificates.
• USER: A user holding this role can make calls and search
the phonebook.
• AUDIT: A user holding this role can change the security
audit configurations and upload audit certificates.
It is important to note that these three roles have non-
overlapping rights.
An administrator user account with full access rights, like the
default admin user, must possess all the three roles.
Security mode
You can enable/disable the strong security mode from this
page. You must read the warning carefully and check the
Iunderstand the risks... box before you can enable the strong
security mode.
Strong security mode sets very strict password requirements,
and requires all users to change their password on the next
sign in.
Software upload from TMS, web snapshots and making calls
from the web interface are prohibited in strong security mode.
Software Upgrade
Certificate Management
Audit Certificate
User Administration
Restart
Factory Reset
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Factory reset
When performing a factory reset the call logs will be deleted
and all system parameters will be reset to default values. All
files that have been uploaded to the codec will be deleted.
Release keys and option keys will be preserved.
NOTE: It is not possible to undo a factory reset.
Read the provided information carefully before you perform a
factory reset. Then check the I want to reset... box, and finally
press Perform a factory reset.
Wait while the system resets. The system will reboot
automatically when finished.
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Advanced settings
Overview of the advanced settings
In the following pages you will find a complete list of the system settings which are configured
from the Advanced configuration menu on screen or from the Advanced Configuration page on the
web interface. The examples show either the default value or an example of a value.
If you use the menu on screen, open the Home menu with the remote control and go to Settings >
Administrator settings > Advanced configuration.
The Audio settings ................................................................................................................ 35
If you use the web interface, open a web browser and enter the IP address of your system, sign in,
open the Configuration tab and select Advanced Configuration.
You will find the IP address on the System Information page, which you can access either using
the Touch controller (More > Settings > System Information) or using the remote control and onscreen menu (Home > Settings > System Information).
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Advanced settings
The Audio settings
Audio Microphones Mute Enabled
Determine whether audio-mute is allowed or not. The default value is True.
Requires user role: ADMIN
Value space: <True/InCallOnly>
True: Muting of audio is always available.
InCallOnly: Muting of audio is only available when the device is in a call. When Idle it is not
possible to mute the microphone. This is useful when an external telephone service/audio
system is connected via the codec and is to be available when the codec is not in a call. When
set to InCallOnly this will prevent the audio-system from being muted by mistake.
Example: Audio Microphones Mute Enabled: True
Audio SoundsAndAlerts KeyTones Mode
The system can produce a sound every time a key on the remote control is pressed.
Requires user role: USER
Value space: <On/Off>
On: There will be a sound indicator when pressing keys on the remote control.
Off: The remote control Key Tones is switched off.
Example: Audio SoundsAndAlerts KeyTones Mode: Off
Audio SoundsAndAlerts RingTone
Select the ring tone for incoming calls.
Requires user role: USER
Value space: <Marbles/IceCrystals/Polaris/Alert/Discreet/Fantasy/Jazz/
Nordic/Echo/Rhythmic>
Range: Select a tone from the list of ring tones.
Example: Audio SoundsAndAlerts RingTone: Jazz
Audio Volume
Set the volume on the loudspeaker.
Requires user role: USER
Value space: <0..100>
Range: The value goes in steps of 5 from 0 to 100 (from -34.5 dB to 15 dB). Value 0 = Off.
Example: Audio Volume: 70
Audio SoundsAndAlerts RingVolume
Sets the ring tone volume for an incoming call.
Requires user role: USER
Value space: <0..100>
Range: The value goes in steps of 5 from 0 to 100 (from -34.5 dB to 15 dB). Volume 0 = Off.
Example: Audio SoundsAndAlerts RingVolume: 50
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The Cameras settings
Cameras PowerLine Frequency
Applies to cameras supporting PowerLine frequency anti-flickering, i.e PrecisionHD 1080p
cameras.
Requires user role: ADMIN
Value space: <Auto/50Hz/60Hz>
Auto: Set to Auto to enable power frequency auto detection in the camera.
50Hz: Set to 50 Hz.
60Hz: Set to 60 Hz.
Example: Cameras PowerLine Frequency: Auto
Cameras Camera [1..1] Backlight
This configuration turns backlight compensation on or off. Backlight compensation is useful when
there is much light behind the persons in the room. Without compensation the persons will easily
appear very dark to the far end.
Requires user role: ADMIN
Value space: <On/Off>
On: Turn on the camera backlight compensation.
Off: Turn off the camera backlight compensation.
Example: Cameras Camera 1 Backlight: Off
Cameras Camera [1..1] Brightness Mode
Set the camera brightness mode.
Requires user role: ADMIN
Value space: <Auto/Manual>
Auto: The camera brightness is automatically set by the system.
Manual: Enable manual control of the camera brightness, e.g. the level of the brightness level
setting will be used for the camera.
Example: Cameras Camera 1 Brightness Mode: Auto
Cameras Camera [1..1] Brightness Level
Set the brightness level. NOTE: Requires the Camera Brightness Mode to be set to Manual.
Requires user role: ADMIN
Value space: <1..31>
Range: Select a value from 1 to 31.
Example: Cameras Camera 1 Brightness Level: 1
Cameras Camera [1..1] Flip
With Flip mode (vertical flip) you can flip the image upside down.
Requires user role: ADMIN
Value space: <Auto/On/Off>
Auto: When the camera is placed upside down the image is automatically flipped upside down.
This setting will only take effect for a camera that automatically detects which way it is mounted.
On: When enabled the video on screen is flipped. This setting is used when a camera is
mounted upside down, but cannot automatically detect which way it is mounted.
Off: Display the video on screen the normal way.
Example: Cameras Camera 1 Flip: Off
Cameras Camera [1..1] Focus Mode
Set the camera focus mode.
Requires user role: ADMIN
Value space: <Auto/Manual>
Auto: The camera will auto focus once a call is connected, as well as after moving the camera
(pan, tilt, zoom). The system will use auto focus only for a few seconds to set the right focus;
then auto focus is turned off to prevent continuous focus adjustments of the camera.
Manual: Turn the autofocus off and adjust the camera focus manually.
Example: Cameras Camera 1 Focus Mode: Auto
Cameras Camera [1..1] Gamma Mode
Applies to cameras which support gamma mode. The Gamma Mode setting enables for gamma
corrections. Gamma describes the nonlinear relationship between image pixels and monitor
brightness. The Cisco TelePresence PrecisionHD 720p camera supports gamma mode. The
PrecisionHD 1080p camera does not support gamma mode.
Requires user role: ADMIN
Value space: <Auto/Manual>
Auto: Auto is the default and the recommended setting.
Manual: In severe light conditions, you may switch mode to manual and specify explicitly which
gamma table to use by setting the Gamma Level.
Example: Cameras Camera 1 Gamma Mode: Auto
Cameras Camera [1..1] Gamma Level
By setting the Gamma Level you can select which gamma correction table to use. This setting may
be useful in difficult lighting conditions, where changes to the brightness setting does not provide
satisfactory results. NOTE: Requires the Gamma Mode to be set to Manual.
Requires user role: ADMIN
Value space: <0..7>
Range: Select a value from 0 to 7.
Example: Cameras Camera 1 Gamma Level: 0
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Advanced settings
Cameras Camera [1..1] IrSensor
The IR sensor LED is located in the front of the camera and flickers when the IR sensor is activated
from the remote control. Both the Codec C Series and PrecisionHD camera have IR sensors, and
only one of them needs to be enabled at the time.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable the IR sensor on the camera.
Off: Disable the IR sensor on the camera.
Example: Cameras Camera 1 IrSensor: On
Cameras Camera [1..1] Mirror
With Mirror mode (horizontal flip) you can mirror the image on screen.
Requires user role: ADMIN
Value space: <Auto/On/Off>
Auto: When the camera is placed upside down the image is automatically mirrored. Use this
setting with cameras that can be mounted upside down, and that can auto detect that the
camera is mounted upside down.
On: See the selfview in mirror mode, e.g. the selfview is reversed and the experience of
selfview is as seeing yourself in a mirror.
Off: See the selfview in normal mode, e.g. the experience of selfview is as seeing yourself as
other people see you.
Example: Cameras Camera 1 Mirror: Off
Cameras Camera [1..1] Whitebalance Mode
Set the camera whitebalance mode.
Requires user role: ADMIN
Value space: <Auto/Manual>
Auto: The camera will continuously adjust the whitebalance depending on the camera view.
Manual: Enables manual control of the camera whitebalance, e.g. the level of the whitebalance
level setting will be used for the camera.
Example: Cameras Camera 1 Whitebalance Mode: Auto
Cameras Camera [1..1] DHCP
Applies to cameras which support DHCP. The Cisco TelePresence PrecsisionHD 1080p camera
supports DHCP. The camera must be connected to a LAN. When set, the command enables
support for SW upgrade of daisy chained cameras. It will enable the camera's DHCP function and
force start of MAC and IP address retrieval. Remember to reset the DHCP when the camera is no
longer connected to a LAN.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable DHCP in the camera. The camera is automatically re-booted. After re-boot the
DHCP is started and the IP address will be retrieved. Run the commnand "xStatus Camera" for
result.
Off: Disable DHCP in the camera. NOTE: This setting should be applied when the camera is not
connected to a LAN.
Example: Cameras Camera 1 DHCP: Off
Cameras Camera [1..1] Whitebalance Level
Set the whitebalance level. NOTE: Requires the Camera Whitebalance Mode to be set to manual.
Requires user role: ADMIN
Value space: <1..16>
Range: Select a value from 1 to 16.
Example: Cameras Camera 1 Whitebalance Level: 1
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The Conference settings
Conference [1..1] AutoAnswer Mode
Set the AutoAnswer mode.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable AutoAnswer to let the system automatically answer all incoming calls.
Off: The incoming calls must be answered manually by pressing the OK key or the green Call
key on the remote control.
Example: Conference 1 AutoAnswer Mode: Off
Conference [1..1] AutoAnswer Mute
Determine if the microphone shall be muted when an incoming call is automatically answered.
NOTE: Requires the AutoAnswer Mode to be enabled.
Requires user role: ADMIN
Value space: <On/Off>
On: The incoming call will be muted when automatically answered.
Off: The incoming call will not be muted.
Example: Conference 1 AutoAnswer Mute: Off
Conference [1..1] AutoAnswer Delay
Define how long (in seconds) an incoming call has to wait before it is answered automatically by
the system. NOTE: Requires the AutoAnswer Mode to be enabled.
Requires user role: ADMIN
Value space: <0..50>
Range: Select a value from 0 to 50 seconds.
Example: Conference 1 AutoAnswer Delay: 0
Conference [1..1] MicUnmuteOnDisconnect Mode
Determine if the microphones shall be unmuted automatically when all calls are disconnected. In
a meeting room or other shared resources this could be done to prepare the system for the next
user.
Requires user role: ADMIN
Value space: <On/Off>
On: Un-mute the microphones after the call is disconnected.
Off: If muted, let the microphones remain muted after the call is disconnected.
Example: Conference 1 MicUnmuteOnDisconnect Mode: On
Conference [1..1] DoNotDisturb Mode
Determine if there should be an alert on incoming calls.
Requires user role: USER
Value space: <On/Off/Timed>
On: All incoming calls will be rejected and they will be registered as missed calls. The calling
side will receive a busy signal. A message telling that Do Not Disturb is switched on will display
on the Touch controller or main display. The calls received while in Do Not Disturb mode will be
shown as missed calls.
Off: The incoming calls will come through as normal.
Timed: Select this option when using the API to switch Do Not Disturb mode on and off
(xCommand Conference DoNotDisturb Activate and xCommand Conference DoNotDisturb
Deactivate).
Example: DoNotDisturb Mode: Off
Conference [1..1] FarEndControl Mode
Lets you decide if the remote side (far end) should be allowed to select your video sources and
control your local camera (pan, tilt, zoom).
Requires user role: ADMIN
Value space: <On/Off>
On: Allows the far end to be able to select your video sources and control your local camera
(pan, tilt, zoom). You will still be able to control your camera and select your video sources as
normal.
Off: The far end is not allowed to select your video sources or to control your local camera (pan,
tilt, zoom).
Example: Conference 1 FarEndControl Mode: On
Conference [1..1] FarEndControl SignalCapability
Set the far end control (H.224) signal capability mode.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable the far end control signal capability.
Off: Disable the far end control signal capability.
Example: Conference 1 FarEndControl SignalCapability: On
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Conference [1..1] Encryption Mode
Set the conference encryption mode. A padlock with the text "Encryption On" or "Encryption Off"
displays on screen for a few seconds when the conference starts.
Requires user role: ADMIN
Value space: <BestEffort/On/Off>
BestEffort: The system will use encryption whenever possible.
> In Point to point calls: If the far end system supports encryption (AES-128), the call will be
encrypted. If not, the call will proceed without encryption.
> In MultiSite calls: In order to have encrypted MultiSite conferences, all sites must support
encryption. If not, the conference will be unencrypted.
On: The system will only allow calls that are encrypted.
Off: The system will not use encryption.
Example: Conference 1 Encryption Mode: BestEffort
Conference [1..1] DefaultCall Protocol
Set the Default Call Protocol to be used when placing calls from the system.
Requires user role: ADMIN
Value space: <H323/Sip>
H.323: Select H.323 to ensure that calls are set up as H.323 calls.
Sip: Select SIP to ensure that calls are set up as SIP calls.
Example: Conference 1 DefaultCall Protocol: H323
Conference [1..1] DefaultCall Rate
Set the Default Call Rate to be used when placing calls from the system.
Requires user role: ADMIN
Value space: <64..6000>
Range: Select a value between 64 and 6000 kbps
Example: Conference 1 DefaultCall Rate: 768
Conference [1..1] MaxTransmitCallRate
Specify the maximum transmit call rate to be used when placing or receiving calls.
Requires user role: ADMIN
Value space: <64..6000>
Range: Select a value between 64 and 6000 kbps.
Example: Conference 1 MaxTransmitCallRate: 6000
Conference [1..1] MaxReceiveCallRate
Specify the maximum receive call rate to be used when placing or receiving calls.
Requires user role: ADMIN
Value space: <64..6000>
Range: Select a value between 64 and 6000 kbps.
Example: Conference 1 MaxReceiveCallRate: 6000
Conference [1..1] VideoBandwidth Mode
Set the conference video bandwidth mode.
Requires user role: ADMIN
Value space: <Dynamic/Static>
Dynamic: The available transmit bandwidth for the video channels are distributed among the
currently active channels. If there is no presentation, the main video channels will use the
bandwidth of the presentation channel.
Static: The available transmit bandwidth is assigned to each video channel, even if it is not
active.
The available transmit video bandwidth is distributed on the main channel and presentation channel
according to "MainChannel Weight" and "PresentationChannel Weight". If the main channel
weight is 2 and the presentation channel weight is 1, then the main channel will use twice as much
bandwidth as the presentation channel.
The available transmit video bandwidth is distributed on the main channel and presentation channel
according to "MainChannel Weight" and "PresentationChannel Weight". If the main channel
weight is 2 and the presentation channel weight is 1, then the main channel will use twice as much
bandwidth as the presentation channel.
Define how the video system handles multipoint video conferences. MultiWay requires that your
video network includes an external Multipoint control unit (MCU), which let you set up conferences
with many participants.
Requires user role: ADMIN
Value space: <Off/MultiWay/Auto>
Off: Multipoint conferences are not allowed.
MultiWay: Use MultiWay for multipoint conferences. The Multipoint Mode will be set to Off
automatically if the MultiWay service is unavailable, e.g. when a server address is not specified
in the NetworkServices MultiWay Address setting.
Auto: Use MultiWay for multipoint conferences if the MultiWay service is available. If not, the
multipoint mode is set to Off automatically.
Example: Conference 1 Multipoint Mode: Auto
Conference [1..1] IncomingMultisiteCall Mode
Select whether or not to allow incoming calls when already in a call/conference.
Requires user role: ADMIN
Value space: <Allow/Deny>
Allow: You will be notified when someone calls you while you are already in a call. You can
accept the incoming call or not. The ongoing call may be put on hold while answering the
incoming call; or you may merge the calls (requires MultiSite or MultiWay support).
Deny: An incoming call will be rejected if you are already in a call. You will not be notified about
the incoming call. However, the call will appear as a missed call in the call history list.
Up to five different facility services can be supported simultaneously. With this setting you can
select what kind of services they are.
A facility service is not available unless both the FacilityService Service Name and the
FacilityService Service Number settings are properly set.
Only FacilityService Service 1 with Type Helpdesk is available on the Touch controller. Facility
services are not available when using the remote control and on-screen menu.
Requires user role: ADMIN
Value space: <Other/Concierge/Helpdesk/Emergency/Security/Catering/
Transportation>
Other: Select this option for services not covered by the other options.
Concierge: Select this option for concierge services.
Helpdesk: Select this option for helpdesk services.
Emergency: Select this option for emergency services.
Security: Select this option for security services.
Catering: Select this option for catering services.
Transportation: Select this option for transportation services.
Example: FacilityService Service 1 Type: Helpdesk
FacilityService Service [1..5] Name
Set the name of each facility service. Up to five different facility services are supported.
A facility service is not available unless both the FacilityService Service Name and the
FacilityService Service Number settings are properly set.
Only FacilityService Service 1 is available on the Touch controller, and its Name is used on the
facility service call button. Facility services are not available when using the remote control and
on-screen menu.
Requires user role: ADMIN
Value space: <S: 0, 255>
Format: String with a maximum of 255 characters.
Example: FacilityService Service 1 Name: ""
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FacilityService Service [1..5] Number
Set the number for each facility service. Up to five different facility services are supported.
A facility service is not available unless both the FacilityService Service Name and the
FacilityService Service Number settings are properly set.
Only FacilityService Service 1 is available on the Touch controller. Facility services are not available
when using the remote control and on-screen menu.
Requires user role: ADMIN
Value space: <S: 0, 255>
Format: String with a maximum of 255 characters.
Example: FacilityService Service 1 Number: ""
FacilityService Service [1..5] CallType
Set the call type for each facility service. Up to five different facility services are supported.
A facility service is not available unless both the FacilityService Service Name and the
FacilityService Service Number settings are properly set.
Only FacilityService Service 1 is available on the Touch controller. Facility services are not available
when using the remote control and on-screen menu.
Requires user role: ADMIN
Value space: <Video/Audio>
Video: Select this option for video calls.
Audio: Select this option for audio calls.
Example: FacilityService Service 1 CallType: Video
The H323 settings
H323 NAT Mode
The firewall traversal technology creates a secure path through the firewall barrier, and enables
proper exchange of audio/video data when connected to an external video conferencing system
(when the IP traffic goes through a NAT router). NOTE: NAT does not work in conjunction with
gatekeepers.
Requires user role: ADMIN
Value space: <Auto/On/Off>
Auto: The system will determine if the "NAT Address" or the real IP-address should be used
within signalling. This is done to make it possible to place calls to endpoints on the LAN as well
as endpoints on the WAN.
On: The system will signal the configured "NAT Address" in place of its own IP-address within
Q.931 and H.245. The NAT Server Address will be shown in the startup-menu as: "My IP
Address: 10.0.2.1".
Off: The system will signal the real IP Address.
Example: H323 NAT Mode: Off
H323 NAT Address
Enter the external/global IP-address to the router with NAT support. Packets sent to the router will
then be routed to the system.
In the router, the following ports must be routed to the system's IP-address:
* Port 1720
* Port 5555-5574
* Port 2326-2485
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: String with a maximum of 64 characters.
Example: H323 NAT Address: ""
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On: If the H.323 Gatekeeper Authentication Mode is set to On and a H.323 Gatekeeper
indicates that it requires authentication, the system will try to authenticate itself to the
gatekeeper. NOTE: Requires the Authentication LoginName and Authentication Password to be
defined on both the codec and the Gatekeeper.
Off: If the H.323 Gatekeeper Authentication Mode is set to Off the system will not try to
authenticate itself to a H.323 Gatekeeper, but will still try a normal registration.
Example: H323 Profile 1 Authentication Mode: Off
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H323 Profile [1..1] Authentication LoginName
The system sends the Authentication Login Name and the Authentication Password to a H.323
Gatekeeper for authentication. The authentication is a one way authentication from the codec to
the H.323 Gatekeeper, i.e. the system is authenticated to the gatekeeper. If the H.323 Gatekeeper
indicates that no authentication is required, the system will still try to register. NOTE: Requires the
H.323 Gatekeeper Authentication Mode to be enabled.
The system sends the Authentication Login Name and the Authentication Password to a H.323
Gatekeeper for authentication. The authentication is a one way authentication from the codec to
the H.323 Gatekeeper, i.e. the system is authenticated to the gatekeeper. If the H.323 Gatekeeper
indicates that no authentication is required, the system will still try to register. NOTE: Requires the
H.323 Gatekeeper Authentication Mode to be enabled.
Requires user role: ADMIN
Value space: <S: 0, 50>
Format: String with a maximum of 50 characters.
Example: H323 Profile 1 Authentication Password:
H323 Profile [1..1] CallSetup Mode
The H.323 Call Setup Mode defines whether to use a Gatekeeper or Direct calling when
establishing H323 calls.
NOTE: Direct H.323 calls can be made even though the H.323 Call Setup Mode is set to
Gatekeeper.
Requires user role: ADMIN
Value space: <Direct/Gatekeeper>
Direct: An IP-address must be used when dialling in order to make the H323 call.
Gatekeeper: The system will use a Gatekeeper to make a H.323 call. When selecting this option
the H323 Profile Gatekeeper Address and H323 Profile Gatekeeper Discovery settings must
also be configured.
Determine how the system shall register to a H.323 Gatekeeper.
Requires user role: ADMIN
Value space: <Manual/Auto>
Manual: The system will use a specific Gatekeeper identified by the Gatekeeper's IP-address.
Auto: The system will automatically try to register to any available Gatekeeper. If a Gatekeeper
responds to the request sent from the codec within 30 seconds this specific Gatekeeper will
be used. This requires that the Gatekeeper is in auto discovery mode as well. If no Gatekeeper
responds, the system will not use a Gatekeeper for making H.323 calls and hence an IPaddress must be specified manually.
Enter the IP address of the Gatekeeper. NOTE: Requires the H.323 Call Setup Mode to be set to
Gatekeeper and the Gatekeeper Discovery to be set to Manual.
Requires user role: ADMIN
Value space: <S: 0, 255>
Format: Only the valid IP address format is accepted. An IP address that contains letters
(192.a.2.0) or unvalid IP addresses (192.0.1234.0) will be rejected.
The H.323 Alias E.164 defines the address of the system, according to the numbering plan
implemented in the H.323 Gatekeeper. The E.164 alias is equivalent to a telephone number,
sometimes combined with access codes.
Requires user role: ADMIN
Value space: <S: 0, 30>
Format: Compact string with a maximum of 30 characters. Valid characters are 0-9, * and #.
Lets you specify the H.323 Alias ID which is used to address the system on a H.323 Gatekeeper
and will be displayed in the call lists. Example: "firstname.surname@company.com", "My H.323
Alias ID"
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H323 Profile [1..1] PortAllocation
The H.323 Port Allocation setting affects the H.245 port numbers used for H.323 call signalling.
Requires user role: ADMIN
Value space: <Dynamic/Static>
Dynamic: The system will allocate which ports to use when opening a TCP connection. The
reason for doing this is to avoid using the same ports for subsequent calls, as some firewalls
consider this as a sign of attack. When Dynamic is selected, the H.323 ports used are from
11000 to 20999. Once 20999 is reached they restart again at 11000. For RTP and RTCP
media data, the system is using UDP ports in the range 2326 to 2487. Each media channel
is using two adjacent ports, ie 2330 and 2331 for RTP and RTCP respectively. The ports are
automatically selected by the system within the given range. Firewall administrators should not
try to deduce which ports are used when, as the allocation schema within the mentioned range
may change without any further notice.
Static: When set to Static the ports are given within a static predefined range [5555-6555].
Example: H323 Profile 1 PortAllocation: Dynamic
The Network settings
Network [1..1] Assignment
Define whether to use DHCP or Static IPv4 assignment.
Requires user role: ADMIN
Value space: <Static/DHCP>
Static: Set the network assignment to Static and configure the static IPv4 settings (IP Address,
SubnetMask and Gateway).
DHCP: The system addresses are automatically assigned by the DHCP server.
Example: Network 1 Assignment: DHCP
Network [1..1] DNS Domain Name
DNS Domain Name is the default domain name suffix which is added to unqualified names.
Example: If the DNS Domain Name is "company.com" and the name to lookup is
"MyVideoSystem", this will result in the DNS lookup "MyVideoSystem.company.com".
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: String with a maximum of 64 characters.
Example: Network 1 DNS Domain Name: ""
Network [1..1] DNS Server [1..5] Address
Define the network addresses for DNS servers. Up to 5 addresses may be specified. If the network
addresses are unknown, contact your administrator or Internet Service Provider.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: String with a maximum of 64 characters.
Example: Network 1 DNS Server 1 Address: ""
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Select which internet protocols the system will support.
Requires user role: ADMIN
Value space: <IPv4/IPv6>
IPv4: IP version 4 is supported.
IPv6: IP version 6 is supported. The IPv4 settings (IP Address, IP Subnet Mask and Gateway)
will be disabled.
Example: Network 1 IPStack: IPv4
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Network [1..1] IPv4 Address
Enter the static IPv4 network address for the system. Only applicable if the Network Assignment is
set to Static.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: Only the valid IP address format is accepted. An IP address that contains letters
(192.a.2.0) or unvalid IP addresses (192.0.1234.0) will be rejected.
Example: Network 1 IPv4 Address: "192.0.2.0"
Network [1..1] IPv4 Gateway
Define the IPv4 network gateway. Only applicable if the Network Assignment is set to Static.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: Compact string with a maximum of 64 characters.
Example: Network 1 IPv4 Gateway: "192.0.2.0"
Network [1..1] IPv4 SubnetMask
Define the IPv4 network subnet mask. Only applicable if the Network Assignment is set to Static.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: Compact string with a maximum of 64 characters.
Define whether to use Autoconf or Static IPv6 assignment.
Requires user role: ADMIN
Value space: <Static/Autoconf>
Static: Set the network assignment to Static and configure the static IPv6 settings (IP Address
and Gateway).
Autoconf: Enable IPv6 stateless autoconfiguration of the IPv6 network interface. See RFC4862
for a detailed description.
Example: Network 1 IPv6 Assignment: Autoconf
Network [1..1] IPv6 DHCPOptions
Retrieves a set of DHCP options from a DHCPv6 server.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable the retrieval of a selected set of DHCP options from a DHCPv6 server.
Off: Set to Off when IPv6 Assignment is set to Static.
Example: Network 1 IPv6 Gateway: On
Network [1..1] QoS Mode
The QoS (Quality of Service) is a method which handles the priority of audio, video and data in
the network. The QoS settings must be supported by the infrastructure. Diffserv (Differentiated
Services) is a computer networking architecture that specifies a simple, scalable and coarsegrained mechanism for classifying, managing network traffic and providing QoS priorities on
modern IP networks.
Requires user role: ADMIN
Value space: <Off/Diffserv>
Off: No QoS method is used.
Diffserv: When you set the QoS Mode to Diffserv you must configure the Diffserv sub menu
settings (Audio, Data, Signalling and Video).
Example: Network 1 QoS Mode: diffserv
Network [1..1] QoS Diffserv Audio
The Diffserv Audio defines which priority Audio packets should have in an IP network. Enter a
priority, which ranges from 0 to 63 for the packets. The higher the number, the higher the priority.
These priorities might be overridden when packets are leaving the network controlled by the local
network administrator. NOTE: Requires the Network QoS Mode to be set to Diffserv.
Requires user role: ADMIN
Value space: <0..63>
Audio: A recommended value is Diffserv Code Point (DSCP) AF41, which equals the value 34. If
in doubt, contact your network administrator.
Range: Select a value from 0 to 63.
Example: Network 1 QoS Diffserv Audio: 0
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Network [1..1] QoS Diffserv Data
The Diffserv Data defines which priority Data packets should have in an IP network. Enter a priority,
which ranges from 0 to 63 for the packets. The higher the number, the higher the priority. These
priorities might be overridden when packets are leaving the network controlled by the local network
administrator. NOTE: Requires the Network QoS Mode to be set to Diffserv.
Requires user role: ADMIN
Value space: <0..63>
Data: A recommended value is Diffserv Code Point (DSCP) AF23, which equals the value 22. If
in doubt, contact your network administrator.
Range: Select a value from 0 to 63.
Example: Network 1 QoS Diffserv Data: 0
Network [1..1] QoS Diffserv Signalling
The Diffserv Signalling defines which priority Signalling packets should have in an IP network. Enter
a priority, which ranges from 0 to 63 for the packets. The higher the number, the higher the priority.
These priorities might be overridden when packets are leaving the network controlled by the local
network administrator. NOTE: Requires the Network QoS Mode to be set to Diffserv.
Requires user role: ADMIN
Value space: <0..63>
Signalling: A recommended value is Diffserv Code Point (DSCP) AF31, which equals the value
26. If in doubt, contact your network administrator.
Range: Select a value from 0 to 63.
Example: Network 1 QoS Diffserv Signalling: 0
Network [1..1] QoS Diffserv Video
The Diffserv Video defines which priority Video packets should have in an IP network. Enter a
priority, which ranges from 0 to 63 for the packets. The higher the number, the higher the priority.
These priorities might be overridden when packets are leaving the network controlled by the local
network administrator. NOTE: Requires the Network QoS Mode to be set to Diffserv.
Requires user role: ADMIN
Value space: <0..63>
Video: A recommended value is Diffserv Code Point (DSCP) AF41, which equals the value 34. If
in doubt, contact your network administrator.
Range: Select a value from 0 to 63.
Example: Network 1 QoS Diffserv Video: 0
Network [1..1] IEEE8021X Mode
The system can be connected to an IEEE 802.1X LAN network, with a port-based network access
control that is used to provide authenticated network access for Ethernet networks.
Requires user role: ADMIN
Value space: <On/Off>
On: The 802.1X authentication is enabled.
Off: The 802.1X authentication is disabled (default).
Example: Network 1 IEEE8021X Mode: Off
Network [1..1] IEEE8021X TlsVerify
Verification of the server-side certificate of an IEEE802.1x connection against the certificates in the
local CA-list when TLS is used. The CA-list must be uploaded to the video system / codec.
This setting takes effect only when Network [1..1] IEEE8021X Eap Tls is enabled (On).
Requires user role: ADMIN
Value space: <Off/On>
Off: When set to Off, TLS connections are allowed without verifying the server-side X.509
certificate against the local CA-list. This should typically be selected if no CA-list has been
uploaded to the codec.
On: When set to On, the server-side X.509 certificate will be validated against the local CA-list
for all TLS connections. Only servers with a valid certificate will be allowed.
Example: xConfiguration Network 1 IEEE8021X TlsVerify: Off
Network [1..1] IEEE8021X UseClientCertificate
Authentication using a private key/certificate pair during an IEEE802.1x connection. The
authentication X.509 certificate must be uploaded to the video system / codec.
Requires user role: ADMIN
Value space: <Off/On>
Off: When set to Off client-side authentication is not used (only server-side).
On: When set to On the client (codec) will perform a mutual authentication TLS handshake with
the server.
Example: Network 1 IEEE8021X UseClientCertificate: Off
Network [1..1] IEEE8021X Identity
The 802.1X Identity is the user name needed for 802.1X authentication.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: String with a maximum of 64 characters.
Example: Network 1 IEEE8021X Identity: ""
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Network [1..1] IEEE8021X Password
The 802.1X Password is the password needed for 802.1X authentication.
Requires user role: ADMIN
Value space: <S: 0, 32>
Format: String with a maximum of 32 characters.
Example: Network 1 IEEE8021X Password: "***"
Network [1..1] IEEE8021X AnonymousIdentity
The 802.1X Anonymous ID string is to be used as unencrypted identity with EAP (Extensible
Authentication Protocol) types that support different tunneled identity, like EAP-PEAP and EAPTTLS. If set, the anonymous ID will be used for the initial (unencrypted) EAP Identity Request.
Set the Md5 (Message-Digest Algorithm 5) mode. This is a Challenge Handshake Authentication
Protocol that relies on a shared secret. Md5 is a Weak security.
Requires user role: ADMIN
Value space: <On/Off>
On: The EAP-MD5 protocol is enabled (default).
Off: The EAP-MD5 protocol is disabled.
Example: Network 1 IEEE8021X Eap Md5: On
Network [1..1] IEEE8021X Eap Ttls
Set the TTLS (Tunneled Transport Layer Security) mode. Authenticates LAN clients without the
need for client certificates. Developed by Funk Software and Certicom. Usually supported by Agere
Systems, Proxim and Avaya.
Requires user role: ADMIN
Value space: <On/Off>
On: The EAP-TTLS protocol is enabled (default).
Off: The EAP-TTLS protocol is disabled.
Example: Network 1 IEEE8021X Eap Ttls: On
Network [1..1] IEEE8021X Eap Tls
Enable or disable the use of EAP-TLS (Transport Layer Security) for IEEE802.1x connections. The
EAP-TLS protocol, defined in RFC5216, is considered one of the most secure EAP standards. LAN
clients are authenticated using client certificates.
Requires user role: ADMIN
Value space: <Off/On>
Off: The EAP-TLS protocol is disabled.
On: The EAP-TLS protocol is enabled (default).
Example: Network 1 IEEE8021X Eap Tls: On
Network [1..1] IEEE8021X Eap Peap
Set the Peap (Protected Extensible Authentication Protocol) mode. Authenticates LAN clients
without the need for client certificates. Developed by Microsoft, Cisco and RSA Security.
Requires user role: ADMIN
Value space: <On/Off>
On: The EAP-PEAP protocol is enabled (default).
Off: The EAP-PEAP protocol is disabled.
Example: Network 1 IEEE8021X Eap Peap: On
Network [1..1] MTU
Set the Ethernet MTU (Maximum Transmission Unit).
Requires user role: ADMIN
Value space: <576..1500>
Range: Select a value from 576 to 1500 bytes.
Example: Network 1 MTU: 1500
Network [1..1] Speed
Set the Ethernet link speed.
Requires user role: ADMIN
Value space: <Auto/10half/10full/100half/100full/1000full>
Auto: Autonegotiate link speed.
10half: Force link to 10 Mbps half-duplex.
10full: Force link to 10 Mbps full-duplex.
100half: Force link to 100 Mbps half-duplex.
100full: Force link to 100 Mbps full-duplex.
1000full: Force link to 1 Gbps full-duplex.
Example: Network 1 Speed: Auto
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Network [1..1] TrafficControl Mode
Set the network traffic control mode to decide how to control the video packets transmission
speed.
Requires user role: ADMIN
Value space: <On/Off>
On: Transmit video packets at maximum 20 Mbps. Can be used to smooth out bursts in the
outgoing network traffic.
Off: Transmit video packets at link speed.
Example: Network 1 TrafficControl: On
Network [1..1] RemoteAccess Allow
Filter IP addresses for access to ssh/telnet/HTTP/HTTPS.
Requires user role: ADMIN
Value space: <S: 0, 255>
Format: String with a maximum of 255 characters, comma separated IP adresses or IP range.
Requires user role: ADMIN
Value space: <Auto/Manual/Off>
Auto: The Cisco Discovery Protocol (CDP), if available, assigns an id to the voice VLAN. If CDP
is not available, VLAN is not enabled. The VLAN Voice Mode automatically will be set to Auto
when the GUI is used to set the Provisioning Mode to CUCM.
Manual: The VLAN id is set manually using the Network VLAN Voice VlanId setting. If CDP is
available, the manually set value will be overruled by the value assigned by CDP.
Off: VLAN is not enabled.
Example: Network 1 VLAN Voice Mode: Off
The NetworkServices settings
NetworkServices MultiWay Address
The Multiway address must be equal to the Conference Factory Alias, as configured on the Video
Communication Server. The Multiway™ conferencing enables video endpoint users to introduce a
3rd party into an existing call.
Multiway™ can be used in the following situations:
1) When you want to add someone else in to your existing call.
2) When you are called by a 3rd party while already in a call and you want to include that person
in the call.
Requirements: The Codec C20 must be running TC3.0 (or later), Codec C90/C60/C40 must be
running TC4.0 (or later), EX90/EX60/MX200 must be running TC4.2 (or later), MX300 must be
running TC5.0 (or later),Video Communication Server (VCS) version X5 (or later) and Codian MCU
version 3.1 (or later). Endpoints invited to join the Multiway™ conference must support the H.323
routeToMC facility message if in an H.323 call, or SIP REFER message if in a SIP call.
Requires user role: ADMIN
Value space: <S: 0, 255>
Determine the protocol to be used for Multiway calls. NOTE: Requires a restart of the codec.
Requires user role: ADMIN
Value space: <Auto/H323/Sip>
Auto: The system will select the protocol for Multiway calls.
H323: The H323 protocol will be used for Multiway calls.
Sip: The SIP protocol will be used for Multiway calls.
Example: NetworkServices MultiWay Protocol: Auto
Network [1..1] VLAN Voice VlanId
Set the VLAN voice ID. This setting will only take effect if VLAN Voice Mode is set to Manual.
Requires user role: ADMIN
Value space: <1..4094>
Range: Select a value from 1 to 4094.
Example: Network 1 VLAN Voice VlanId: 1
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Determine whether the system should be able to place and receive H.323 calls or not. NOTE:
Requires a restart of the codec.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable the possibility to place and receive H.323 calls (default).
Off: Disable the possibility to place and receive H.323 calls.
Example: NetworkServices H323 Mode: On
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NetworkServices HTTP Mode
Set the HTTP mode to enable/disable access to the system through a web browser. The web
interface is used for system management, call management such as call transfer, diagnostics and
software uploads.
Requires user role: ADMIN
Value space: <On/Off>
On: The HTTP protocol is enabled.
Off: The HTTP protocol is disabled.
Example: NetworkServices HTTP Mode: On
NetworkServices HTTPS Mode
HTTPS is a web protocol that encrypts and decrypts user page requests as well as the pages that
are returned by the web server.
Requires user role: ADMIN
Value space: <On/Off>
On: The HTTPS protocol is enabled.
Off: The HTTPS protocol is disabled.
Example: NetworkServices HTTPS Mode: On
NetworkServices HTTPS VerifyServerCertificate
When the system connects to an external HTTPS server (like a phonebook server or an external
manager), this server will present a certificate to the system to identify itself.
Requires user role: ADMIN
Value space: <On/Off>
On: Requires the system to verify that the server certificate is signed by a trusted Certificate
Authority (CA). This requires that a list of trusted CAs are uploaded to the system in advance.
Off: Do not verify server certificates.
Example: NetworkServices HTTPS VerifyServerCertificate: Off
NetworkServices HTTPS VerifyClientCertificate
When the system connects to a HTTPS client (like a web browser), the client can be asked to
present a certificate to the system to identify itself.
Requires user role: ADMIN
Value space: <On/Off>
On: Requires the client to present a certificate that is signed by a trusted Certificate Authority
(CA). This requires that a list of trusted CAs are uploaded to the system in advance.
Off: Do not verify client certificates.
Example: NetworkServices HTTPS VerifyClientCertificate: Off
NetworkServices HTTPS OCSP Mode
Define the support for OCSP (Online Certificate Status Protocol) responder services. The OCSP
feature allows users to enable OCSP instead of certificate revocation lists (CRLs) to check
certificate status.
Requires user role: ADMIN
Value space: <Off/On>
Off: Disable OCSP support.
On: Enable OCSP support.
Example: NetworkServices HTTPS OCSP Mode: Off
NetworkServices HTTPS OCSP URL
Specify the URL of an OCSP server.
Requires user role: ADMIN
Value space: <S: 0, 255>
The Network Time Protocol (NTP) is used to synchronize the time of the system to a reference
time server. The time server will subsequently be queried every 24th hour for time updates.
The time will be displayed on the top of the screen. The system will use the time to timestamp
messages transmitted to Gatekeepers or Border Controllers requiring H.235 authentication. The
system will use the time to timestamp messages transmitted to Gatekeepers or Border Controllers
that requires H.235 authentication. It is also used for timestamping Placed Calls, Missed Calls and
Received Calls.
Requires user role: ADMIN
Value space: <Off/Auto/Manual>
Off: The system will not use an NTP server.
Auto: The system will use the NTP server, by which address is supplied from the DHCP server in
the network. If no DHCP server is used, or the DHCP server does not provide the system with a
NTP server address, the system will use the static defined NTP server address specified by the
user.
Manual: The system will always use the static defined NTP server address specified by the user.
Example: NetworkServices NTP Mode: Manual
NetworkServices NTP Address
Enter the NTP Address to define the network time protocol server address. This address will be
used if NTP Mode is set to Manual, or if set to Auto and no address is supplied by a DHCP server.
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NetworkServices SIP Mode
Determine whether the system should be able to place and receive SIP calls or not. NOTE:
Requires a restart of the codec.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable the possibility to place and receive SIP calls (default).
Off: Disable the possibility to place and receive SIP calls.
Example: NetworkServices SIP Mode: On
NetworkServices SNMP Mode
SNMP (Simple Network Management Protocol) is used in network management systems to monitor
network-attached devices (routers, servers, switches, projectors, etc) for conditions that warrant
administrative attention. SNMP exposes management data in the form of variables on the managed
systems, which describe the system configuration. These variables can then be queried (set to
ReadOnly) and sometimes set (set to ReadWrite) by managing applications.
Requires user role: ADMIN
Value space: <Off/ReadOnly/ReadWrite>
Off: Disable the SNMP network service.
ReadOnly: Enable the SNMP network service for queries only.
ReadWrite: Enable the SNMP network service for both queries and commands.
Example: NetworkServices SNMP Mode: ReadWrite
NetworkServices SNMP Host [1..3] Address
Enter the address of up to three SNMP Managers.
The system's SNMP Agent (in the codec) responds to requests from SNMP Managers (a PC
program etc.), e.g. about system location and system contact. SNMP traps are not supported.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: String with a maximum of 64 characters.
Example: NetworkServices SNMP Host 1 Address: ""
NetworkServices SNMP CommunityName
Enter the name of the Network Services SNMP Community. SNMP Community names are used
to authenticate SNMP requests. SNMP requests must have a password (case sensitive) in order
to receive a response from the SNMP Agent in the codec. The default password is "public". If
you have the Cisco TelePresence Management Suite (TMS) you must make sure the same SNMP
Community is configured there too. NOTE: The SNMP Community password is case sensitive.
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The Phonebook settings
Phonebook Server [1..1] ID
Enter a name for the external phonebook.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: String with a maximum of 64 characters.
Example: Phonebook Server 1 ID: ""
Phonebook Server [1..1] Type
Select the phonebook server type.
Requires user role: ADMIN
Value space: <VCS/TMS/Callway/CUCM>
VCS: Select VCS if the phonebook is located on the Cisco TelePresence Video Communication
Server.
TMS: Select TMS if the phonebook is located on the Cisco TelePresence Management Suite
server.
Callway: Select Callway if the phonebook is to be provided by the Callway subscription service.
Contact your Callway provider for more information.
CUCM: Select CUCM if the phonebook is located on the Cisco Unified Communications
Manager.
Example: Phonebook Server 1 Type: TMS
Phonebook Server [1..1] URL
Enter the address (URL) to the external phonebook server.
Requires user role: ADMIN
Value space: <S: 0, 255>
Format: String with a maximum of 255 characters.
Example: Phonebook Server 1 URL: "http://tms.company.com/tms/public/
external/phonebook/phonebookservice.asmx"
The Provisioning settings
Provisioning Connectivity
This setting controls how the device discovers whether it should request an internal or external
configuration from the provisioning server.
Requires user role: ADMIN
Value space: <Internal/External/Auto>
Internal: Request internal configuration.
External: Request external configuration.
Auto: Automatically discover using NAPTR queries whether internal or external configurations
should be requested. If the NAPTR responses have the "e" flag, external configurations will be
requested. Otherwise internal configurations will be requested.
Example: Provisioning Connectivity: Auto
Provisioning Mode
It is possible to configure the codec (video system) using a provisioning system / an external
manager. This allows video conferencing network administrators to manage many video systems
simultaneously.
With this setting you choose which type of provisioning system to use. Provisioning can also be
switched off. Contact your provisioning system provider/representative for more information.
Requires user role: ADMIN
Value space: <Off/TMS/VCS/CallWay/CUCM/Auto>
Off: The video system will not be configured by a provisioning system.
TMS: The video system will be configured using TMS (Cisco TelePresence Management
System).
VCS: The video system will be configured using VCS (Cisco TelePresence Video
Communication Server).
Callway: The video system will be configured using Callway (subscription service).
CUCM: The video system will be configured using CUCM (Cisco Unified Communications
Manager).
Auto: The provisioning server will automatically be selected by the video system.
Example: Provisioning Mode: TMS
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This is the user name part of the credentials used to authenticate the video system with the
provisioning server. This setting must be used when required by the provisioning server. If
Provisioning Mode is Callway, enter the video number.
Requires user role: ADMIN
Value space: <S: 0, 80>
Format: String with a maximum of 80 characters.
Example: Provisioning LoginName: ""
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Provisioning Password
This is the password part of the credentials used to authenticate the video system with the
provisioning server. This setting must be used when required by the provisioning server. If
Provisioning Mode is Callway, enter the activation code.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: String with a maximum of 64 characters.
Example: Provisioning Password: ""
Provisioning HttpMethod
Select the HTTP method to be used for the provisioning.
Requires user role: ADMIN
Value space: <GET/POST>
GET: Select GET when the provisiong server supports GET.
POST: Select POST when the provisiong server supports POST.
Example: Provisioning HttpMethod: POST
Provisioning ExternalManager Address
Enter the IP Address or DNS name of the external manager / provisioning system.
If an External Manager Address (and Path) is configured, the system will send a message to this
address when starting up. When receiving this message the external manager / provisioning
system can return configurations/commands to the unit as a result.
When using CUCM or TMS provisioning, the DHCP server can be set up to provide the external
manager address automatically (DHCP Option 242 for TMS, and DHCP Option 150 for CUCM). An
address set in the Provisioning ExternalManager Address setting will override the address provided
by DHCP.
Requires user role: ADMIN
Value space: <S: 0, 64>
Format: A valid IP address format or DNS name; a compact string with a maximum of 64
characters.
Example: Provisioning ExternalManager Address: ""
Provisioning ExternalManager Path
Set the Path to the external manager / provisioning system. This setting is required when several
management services reside on the same server, i.e. share the same External Manager address.
Requires user role: ADMIN
Value space: <S: 0, 255>
Determine whether to use secure management or not.
Requires user role: ADMIN
Value space: <HTTP/HTTPS>
HTTP: Set to HTTP to disable secure management. Requires HTTP to be enabled in the
xConfiguration NetworkServices HTTP Mode setting.
HTTPS: Set to HTTPS to enable secure management. Requires HTTPS to be enabled in the
xConfiguration NetworkServices HTTPS Mode setting.
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The RTP settings
RTP Ports Range Start
Specify the first port in the range of RTP ports. See also the "H323 Profile [1..1] PortAllocation"
command.
Requires user role: USER
Value space: <1024..65502>
Range: Select a value from 1024 to 65502.
Example: RTP Ports Range Start: 2326
RTP Ports Range Stop
Specify the last RTP port in the range. See also the "H323 Profile [1..1] PortAllocation" command.
Requires user role: USER
Value space: <1056..65535>
Range: Select a value from 1056 to 65535.
Example: RTP Ports Range Stop: 2486
The Security settings
Security Audit Server Address
Enter the external/global IP-address to the audit syslog server. IPv6 is not supported.
NOTE: Requires a restart of the system for any change to take effect.
Requires user role: AUDIT
Value space: <S: 0, 64>
Format: String with a maximum of 64 characters.
Example: Security Audit Server Address: ""
Security Audit Server Port
Enter the port of the syslog server that the system shall send its audit logs to. The default port is
514.
NOTE: Requires a restart of the system for any change to take effect.
Requires user role: AUDIT
Value space: <0..65535>
Range: Select a value from 0 to 65535.
Example: Security Audit Server Port: 514
Security Audit OnError Action
Describes what actions will be taken if connection to the syslog server is lost. This setting is only
relevant if Security Audit Logging Mode is set to ExternalSecure.
NOTE: Requires a restart of the system for any change to take effect.
Requires user role: AUDIT
Value space: <Halt/Ignore>
Halt: If a halt condition is detected the unit is rebooted and only the auditor is allowed to operate
the unit until the halt condition has passed. When the halt condition has passed the audit logs
are re-spooled to the external server. Halt conditions are: A network breach (no physical link),
no external syslog server running (or wrong server address or port), TLS authentication failed (if
in use), local backup (re-spooling) log full.
Ignore: The system will continue its normal operation, and rotate internal logs when full. When
connection is restored it will again send its audit logs to the syslog server.
Example: Security Audit OnError Action: Ignore
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Security Audit Logging Mode
Describes where the audit logs are recorded or transmitted.
NOTE: Requires a restart of the system for any change to take effect.
Requires user role: AUDIT
Value space: <Off/Internal/External/ExternalSecure>
Off: No audit logging is performed.
Internal: The system records the audit logs to internal logs, and rotates logs when they are full.
External: The system sends the audit logs to an external audit syslog server. The external server
must support TCP.
ExternalSecure: The system sends encrypted audit logs to an external audit server that is
verified by a certificate in the Audit CA list. The Audit CA list file must be uploaded to the codec
using the web interface. The common_name parameter of a certificate in the CA list must
match the IP address of the syslog server.
Example: Security Audit Logging Mode: Off
Security Session ShowLastLogon
When logging in to the system using SSH or Telnet you will see the UserId, time and date of the
last session that did a successful login.
Requires user role: ADMIN
Value space: <Off/On>
On: Set to On to enable the possibility to show information about the last session.
Off: Set to Off to disable the possibility to show information about the last session.
Example: Security Session ShowLastLogon: Off
Security Session InactivityTimeout
Determines how long the system will accept inactivity from the user before he is automatically
logged out.
Requires user role: ADMIN
Value space: <0..10000>
Range: Select a value from 0 to 10000 seconds. 0 means that inactivity will not enforce
automatically logout.
Example: Security Session InactivityTimeout: 0
The SerialPort settings
SerialPort Mode
Set the COM 1 serial port to be enabled/disabled.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable the COM 1 serial port.
Off: Disable the COM 1 serial port.
Example: SerialPort Mode: On
SerialPort BaudRate
Specify the baud rate (data transmission rate, bits per second) for the COM 1 port. The default
value is 38400.
Connection parameters for the COM port: Data bits: 8; Parity: None; Stop bits: 1; Flow control:
None.
Requires user role: ADMIN
Value space: <9600/19200/38400/57600/115200>
Range: Select a baud rate from the baud rates listed (bps).
Example: SerialPort BaudRate: 38400
SerialPort LoginRequired
Determine if login shall be required when connecting to the COM 1 port.
Requires user role: ADMIN
Value space: <On/Off>
On: Login is required when connecting to the codec through COM 1 port.
Off: The user can access the codec through COM 1 port without any login.
Example: SerialPort LoginRequired: On
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The SIP settings
SIP Profile [1..1] URI
The SIP URI or number is used to address the system. This is the URI that is registered and used
by the SIP services to route inbound calls to the system. A Uniform Resource Identifier (URI) is a
compact string of characters used to identify or name a resource.
Requires user role: ADMIN
Value space: <S: 0, 255>
Format: Compact string with a maximum of 255 characters.
This is the password part of the credentials used to authenticate towards the SIP proxy.
Requires user role: ADMIN
Value space: <S: 0, 128>
Format: String with a maximum of 128 characters.
Example: SIP Profile 1 Authentication 1 Password:
SIP Profile [1..1] DefaultTransport
Select the transport protocol to be used over the LAN.
Requires user role: ADMIN
Value space: <UDP/TCP/Tls/Auto>
UDP: The system will always use UDP as the default transport method.
TCP: The system will always use TCP as the default transport method.
Tls: The system will always use TLS as the default transport method. For TLS connections a SIP
CA-list can be uploaded to the video system. If no such CA-list is available on the system then
anonymous Diffie Hellman will be used.
Auto: The system will try to connect using transport protocols in the following order: TLS, TCP,
UDP.
Example: SIP Profile 1 DefaultTransport: Auto
SIP Profile [1..1] TlsVerify
For TLS connections a SIP CA-list can be uploaded to the video system.
Requires user role: ADMIN
Value space: <On/Off>
On: Set to On to verify TLS connections. Only TLS connections to servers, whose x.509
certificate is validated against the CA-list, will be allowed.
Off: Set to Off to allow TLS connections without verifying them. The TLS connections are
allowed to be set up without verifying the x.509 certificate received from the server against the
local CA-list. This should typically be selected if no SIP CA-list has been uploaded.
Example: SIP Profile 1 TlsVerify: Off
SIP Profile [1..1] Outbound
The client initiated connections mechanism for firewall traversal, connection reuse and redundancy.
The current version supports http://tools.ietf.org/html/draft-ietf-sip-outbound-20.
Requires user role: ADMIN
Value space: <On/Off>
On: Set up multiple outbound connections to servers in the Proxy Address list.
Off: Connect to the single proxy configured first in Proxy Address list.
Example: SIP Profile 1 Outbound: Off
SIP Profile [1..1] Proxy [1..4] Address
The Proxy Address is the manually configured address for the outbound proxy. It is possible to
use a fully qualified domain name, or an IP address. The default port is 5060 for TCP and UDP but
another one can be provided. If Outbound is enabled, multiple proxies can be addressed.
Requires user role: ADMIN
Value space: <S: 0, 255>
Format: Compact string with a maximum of 255 characters. An IP address that contains letters
(192.a.2.0) or unvalid IP addresses (192.0.1234.0) will be rejected.
Example: SIP Profile 1 Proxy 1 Address: ""
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SIP Profile [1..1] Proxy [1..4] Discovery
Select if the SIP Proxy address is to be obtained manually or by using Dynamic Host Configuration
Protocol (DHCP).
Requires user role: ADMIN
Value space: <Auto/Manual>
Auto: When Auto is selected, the SIP Proxy address is obtained using Dynamic Host
Configuration Protocol (DHCP).
Manual: When Manual is selected, the manually configured SIP Proxy address will be used.
Example: SIP Profile 1 Proxy 1 Discovery: Manual
SIP Profile [1..1] Type
Enables SIP extensions and special behaviour for a vendor or provider.
Requires user role: ADMIN
Value space: <Standard/Alcatel/Avaya/Cisco/Microsoft/Nortel>
Standard: To be used when registering to standard SIP Proxy (tested with Cisco TelePresence
VCS and Broadsoft)
Alcatel: To be used when registering to Alcatel-Lucent OmniPCX Enterprise. NOTE: This mode
is not fully supported.
Avaya: To be used when registering to Avaya Communication Manager. NOTE: This mode is not
fully supported.
Cisco: To be used when registering to Cisco Unified Communication Manager.
Microsoft: To be used when registering to Microsoft LCS or OCS. NOTE: This mode is not fully
supported.
Nortel: To be used when registering to Nortel MCS 5100 or MCS 5200 PBX. NOTE: This mode
is not fully supported.
Example: SIP Profile 1 Type: Standard
The Standby settings
Standby Control
Determine whether the system should go into standby mode or not.
Requires user role: ADMIN
Value space: <On/Off>
On: Enter standby mode when the Standby Delay has timed out. NOTE: Requires the Standby
Delay to be set to an appropriate value.
Off: The system will not enter standby mode.
Example: Standby Control: On
Standby Delay
Define how long (in minutes) the system shall be in idle mode before it goes into standby mode.
NOTE: Requires the Standby Control to be enabled.
Requires user role: ADMIN
Value space: <1..480>
Range: Select a value from 1 to 480 minutes.
Example: Standby Delay: 10
Standby BootAction
Define the camera position after a restart of the codec.
Requires user role: ADMIN
Value space: <None/Preset1/Preset2/Preset3/Preset4/Preset5/Preset6/Preset7/
None: No action.
Preset1 to Preset15: After a reboot the camera position will be set to the position defined by
the selected preset.
RestoreCameraPosition: After a reboot the camera position will be set to the position it had
before the last boot.
DefaultCameraPosition: After a reboot the camera position will be set to the factory default
position.
None: No action.
Preset1 to Preset15: When leaving standby the camera position will be set to the position
defined by the selected preset.
RestoreCameraPosition: When leaving standby the camera position will be set to the position it
had before entering standby.
DefaultCameraPosition: When leaving standby the camera position will be set to the factory
default position.
Enter a System Name to define a name of the system unit. If the H.323 Alias ID is configured
on the system then this ID will be used instead of the system name. The system name will be
displayed:
1) When the codec is acting as an SNMP Agent.
2) Towards a DHCP server.
Requires user role: ADMIN
Value space: <S: 0, 50>
Format: String with a maximum of 50 characters.
Example: SystemUnit Name: "Meeting Room"
SystemUnit MenuLanguage
Select the language to be used in the menus on screen.
Requires user role: USER
Value space: <English/ChineseSimplified/ChineseTraditional/Czech/Danish/
Describes which parameter to put in the status field in the upper left corner on the screen display.
The information can also be read with the command xStatus SystemUnit ContactInfo.
Requires user role: ADMIN
Value space: <Auto/None/IPv4/IPv6/H323Id/E164Alias/SipUri/SystemName>
Auto: Shows the address which another system can dial to reach this system, depending on the
default call protocol and system registration.
None: Do not show any contact information.
IPv4: Shows the IPv4 address as the contact information.
IPv6: Shows the IPv6 address as the contact information.
H323Id: Shows the H323 ID as the contact information.
E164Alias: Shows the H323 E164 Alias as the contact information.
SipUri: Shows the SIP URI as the contact information.
SystemName: Shows the system name as the contact information.
Example: SystemUnit ContactInfo Type: Auto
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SystemUnit Type
Select whether the video system is for personal use or to be used in a multiuser environment. It is
highly recommended to use the default setting.
Requires user role: ADMIN
Value space: <Personal/Shared>
Personal: Set to Personal when the system is for personal use.
Shared: Set to Shared when the system is used in a multiuser environment.
Example: SystemUnit Type: Shared
SystemUnit CallLogging Mode
Set the call logging mode for calls that are received or placed by the system. The call logs may
then be viewed via the web interface or using the xHistory command.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable logging.
Off: Disable logging.
Example: SystemUnit CallLogging Mode: On
SystemUnit IrSensor
Both the Codec C Series and PrecisionHD camera have IR sensors, and only one of them needs to
be enabled at the time. The IR sensor LED is located on the front of the codec and the camera and
flickers when an IR signal is received from the remote control.
Requires user role: ADMIN
Value space: <On/Off/Auto>
On: Enable the IR sensor on the codec.
Off: Disable the IR sensor on the codec.
Auto: The system will automatically disable the IR sensor on the codec if the IR sensor at
camera is enabled. Otherwise, the IR sensor on the codec will be enabled.
Example: SystemUnit IrSensor: Auto
The Time settings
Time Zone
Set the time zone where the system is located, using Windows time zone description format.
Requires user role: USER
Value space: <GMT-12:00 (International Date Line West)/GMT-11:00 (Midway
Island, Samoa)/GMT-10:00 (Hawaii)/GMT-09:00 (Alaska)/GMT-08:00 (Pacific
Time (US & Canada); Tijuana)/GMT-07:00 (Arizona)/GMT-07:00 (Mountain Time
(US & Canada))/GMT-07:00 (Chihuahua, La Paz, Mazatlan)/GMT-06:00 (Central
America)/GMT-06:00 (Saskatchewan)/GMT-06:00 (Guadalajara, Mexico City,
Monterrey)/GMT-06:00 (Central Time (US & Canada))/GMT-05:00 (Indiana
(East))/GMT-05:00 (Bogota, Lima, Quito)/GMT-05:00 (Eastern Time (US &
Canada))/GMT-04:30 (Caracas)/GMT-04:00 (La Paz)/GMT-04:00 (Santiago)/
GMT-04:00 (Atlantic Time (Canada))/GMT-03:30 (Newfoundland)/GMT-03:00
(Buenos Aires, Georgetown)/GMT-03:00 (Greenland)/GMT-03:00 (Brasilia)/
GMT-02:00 (Mid-Atlantic)/GMT-01:00 (Cape Verde Is.)/GMT-01:00 (Azores)/
GMT (Casablanca, Monrovia)/GMT (Coordinated Universal Time)/GMT (Greenwich
Mean Time : Dublin, Edinburgh, Lisbon, London)/GMT+01:00 (West Central
Africa)/GMT+01:00 (Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna)/
GMT+01:00 (Brussels, Copenhagen, Madrid, Paris)/GMT+01:00 (Sarajevo,
Skopje, Warsaw, Zagreb)/GMT+01:00 (Belgrade, Bratislava, Budapest,
Ljubljana, Prague)/GMT+02:00 (Harare, Pretoria)/GMT+02:00 (Jerusalem)/
GMT+02:00 (Athens, Istanbul, Minsk)/GMT+02:00 (Helsinki, Kyiv, Riga,
Sofia, Tallinn, Vilnius)/GMT+02:00 (Cairo)/GMT+02:00 (Bucharest)/
GMT+03:00 (Nairobi)/GMT+03:00 (Kuwait, Riyadh)/GMT+03:00 (Moscow, St.
Petersburg, Volgograd)/GMT+03:00 (Baghdad)/GMT+03:30 (Tehran)/GMT+04:00
(Abu Dhabi, Muscat)/GMT+04:00 (Baku, Tbilisi, Yerevan)/GMT+04:30 (Kabul)/
GMT+05:00 (Islamabad, Karachi, Tashkent)/GMT+05:00 (Ekaterinburg)/
GMT+05:30 (Chennai, Kolkata, Mumbai, New Delhi)/GMT+05:45 (Kathmandu)/
GMT+06:00 (Sri Jayawardenepura)/GMT+06:00 (Astana, Dhaka)/GMT+06:00
(Almaty, Novosibirsk)/GMT+06:30 (Rangoon)/GMT+07:00 (Bangkok, Hanoi,
Jakarta)/GMT+07:00 (Krasnoyarsk)/GMT+08:00 (Perth)/GMT+08:00 (Taipei)/
GMT+08:00 (Kuala Lumpur, Singapore)/GMT+08:00 (Beijing, Chongqing,
Hong Kong, Urumqi)/GMT+08:00 (Irkutsk, Ulaan Bataar)/GMT+09:00 (Osaka,
Sapporo, Tokyo)/GMT+09:00 (Seoul)/GMT+09:00 (Yakutsk)/GMT+09:30 (Darwin)/
GMT+09:30 (Adelaide)/GMT+10:00 (Guam, Port Moresby)/GMT+10:00 (Brisbane)/
GMT+10:00 (Vladivostok)/GMT+10:00 (Hobart)/GMT+10:00 (Canberra, Melbourne,
Sydney)/GMT+11:00 (Magadan, Solomon Is., New Caledonia)/GMT+12:00 (Fiji,
Kamchatka, Marshall Is.)/GMT+12:00 (Auckland, Wellington)/GMT+13:00 (Nuku
alofa)>
Range: Select a time zone from the list time zones. If using a command line interface; watch up
for typos.
Example: Time Zone: "GMT (Greenwich Mean Time : Dublin, Edinburgh, Lisbon,
London)"
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Time TimeFormat
Set the time format.
Requires user role: USER
Value space: <24H/12H>
24H: Set the time format to 24 hours.
12H: Set the time format to 12 hours (AM/PM).
Example: Time TimeFormat: 24H
Time DateFormat
Set the date format.
Requires user role: USER
Value space: <DD_MM_YY/MM_DD_YY/YY_MM_DD>
DD_MM_YY: The date January 30th 2010 will be displayed: 30.01.10
MM_DD_YY: The date January 30th 2010 will be displayed: 01.30.10
YY_MM_DD: The date January 30th 2010 will be displayed: 10.01.30
Example: Time DateFormat: DD_MM_YY
The UserInterface settings
UserInterface TouchPanel DefaultPanel
Select whether to display the list of contacts or the list of scheduled meetings on the Touch panel
as default.
Requires user role: USER
Value space: <ContactList/MeetingList>
ContactList: The contact list (favorites, directory and history) will appear as default on the Touch
panel.
MeetingList: The list of scheduled meetings will appear as default on the Touch panel.
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The Video settings
Video Input Source [1..2] Name
Enter a name for the video input source.
Requires user role: ADMIN
Value space: <S: 0, 50>
Format: String with a maximum of 50 characters.
Example: Video Input Source 1 Name: ""
Video Input Source [1] Connector
Select which video input connector to be active on video input source 1.
Requires user role: ADMIN
Value space: <HDMI>
HDMI: Select HDMI when you want to use the HDMI as input source 1.
Example: Video Input Source 1 Connector: HDMI
Video Input Source [2] Connector
Select which video input connector to be active on video input source 2.
Requires user role: ADMIN
Value space: <DVI>
DVI: Select DVI-I when you want to use the DVI-I 2 as input source 2.
Example: Video Input Source 2 Connector: DVI
Video Input Source [1..2] CameraControl Mode
Select whether or not to enable camera control for the selected video input source when the video
input is active.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable camera control.
Off: Disable camera control.
Example: Video Input Source 1 CameraControl Mode: On
Video Input Source [1..2] CameraControl CameraId
Indicates the ID of the camera. This value is fixed in this product.
Requires user role: ADMIN
Value space: <1>
Range: Indicates the ID of the camera.
Video Input Source [1..2] Type
Set which type of input source is connected to the video input.
Requires user role: ADMIN
Value space: <other/camera/PC/DVD/document_camera>
Other: Select Other when some other type of equipment is connected to the selected video
input.
Camera: Select Camera when you have a camera connected to the selected video input.
PC: Select PC when you have a PC connected to the selected video input.
DVD: Select DVD when you have a DVD player connected to the selected video input.
Document_Camera: Select Document_Camera when you have a document camera connected
to the selected video input.
Example: Video Input Source 1 Type: PC
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Video Input Source [1..2] OptimalDefinition Profile
The Video Input Source Quality setting must be set to Motion for the optimal definition settings to
take any effect.
The optimal definition profile should reflect the lighting conditions in your room and the quality of
the video input (camera); the better the lighting conditions and video input, the higher the profile.
Then, in good lighting conditions, the video encoder will provide better quality (higher resolution or
frame rate) for a given call rate.
Generally, we recommend using the Normal or Medium profiles. However, when the lighting
conditions are good, the High profile can be set in order to increase the resolution for a given call
rate.
Some typical resolutions used for different optimal definition profiles, call rates and transmit frame
rates are shown in the table below. It is assumed that dual video is not used. The resolution must
be supported by both the calling and called systems.
Use the Video Input Source OptimalDefinition Threshold60fps setting to decide when to use the 60
fps frame rate.
Typical resolutions used for different optimal definition profiles, call rates and frame rates
Requires user role: ADMIN
Value space: <Normal/Medium/High>
Normal: Use this profile for a normally to poorly lit environment. Resolutions will be set rather
conservative.
Medium: Requires good and stable lighting conditions and a good quality video input. For some
call rates this leads to higher resolution.
High: Requires nearly optimal video conferencing lighting conditions and a good quality video
input in order to achieve a good overall experience. Rather high resolutions will be used.
Example: Video Input Source 1 OptimalDefinition Profile: Normal
Call rate
Video Input Source [1..2] OptimalDefinition Threshold60fps
For each video input, this setting tells the system the lowest resolution where it should transmit
60fps. So for all resolutions lower than this, the maximum transmitted framerate would be 30fps,
while above this resolution 60fps would also be possible, if the available bandwidth is adequate.
Requires user role: ADMIN
Value space: <512_288/768_448/1024_576/1280_720/Never>
512_288: Set the threshold to 512x288.
768_448: Set the threshold to 768x448.
1024_576: Set the threshold to 1024x576.
1280_720: Set the threshold to 1280x720.
Never: Do not set a threshold for transmitting 60fps.
Example: Video Input Source 1 OptimalDefinition Threshold60fps: 1280_720
Video Input Source [1..2] Quality
When encoding and transmitting video there will be a trade-off between high resolution and
high framerate. For some video sources it is more important to transmit high framerate than high
resolution and vice versa. The Quality setting specifies whether to give priority to high frame rate or
to high resolution for a given source.
Requires user role: ADMIN
Value space: <Motion/Sharpness>
Motion: Gives the highest possible framerate. Used when there is a need for higher frame rates,
typically when a large number of participants are present or when there is a lot of motion in the
picture.
Sharpness: Gives the highest possible resolution. Used when you want the highest quality of
detailed images and graphics.
Example: Video Input Source 1 Quality: Motion
Video DefaultPresentationSource
Define which video input source shall be used as the default presentation source (when you
press the Presentation key on the remote control). The input source is configured to a video input
connector.
Requires user role: USER
Value space: <1/2>
Range: Select the video source to be used as the presentation source.
Example: Video DefaultPresentationSource: 2
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Video Input DVI [2] Type
The official DVI standard supports both digital and analog signals. In most cases the default
AutoDetect setting can detect whether the signal is analog RGB or digital. However, in some rare
cases when DVI-I cables are used (these cables can carry both the analog and digital signals) the
auto detection fails. This setting makes it possible to override the AutoDetect and select the correct
DVI video input.
Requires user role: ADMIN
Value space: <AutoDetect/Digital/AnalogRGB>
AutoDetect: Set to AutoDetect to automatically detect if the signal is analog RGB or digital.
Digital: Set to Digital to force the DVI video input to Digital when using DVI-I cables with both
analog and digital pins and AutoDetect fails.
AnalogRGB: Set to AnalogRGB to force the DVI video input to AnalogRGB when using DVI-I
cables with both analog and digital pins and AutoDetect fails.
Example: Video Input DVI 2 Type: AutoDetect
Video Layout Scaling
Define how the system shall adjust the aspect ratio for images or frames when there is a difference
between the image and the frame it is to be placed in.
Requires user role: ADMIN
Value space: <On/Off>
On: Let the system automatically adjust aspect ratio.
Off: No adjustment of the aspect ratio.
Example: Video Layout Scaling: On
Video Layout ScaleToFrame
Define what to do if the aspect ratio of a video input source doesn't match the aspect ratio of the
corresponding image frame in a composition. For example if you have a 4:3 input source (like XGA)
to be displayed on a 16:9 output (like HD720).
Requires user role: ADMIN
Value space: <Manual/MaintainAspectRatio/StretchToFit>
Manual: If the difference in aspect ratio between the video input source and the target image
frame is less than the ScaleToFrameThreshold configuration (in percent), the image is stretched
to fit. If not, the system will maintain the original aspect ratio.
MaintainAspectRatio: Will maintain the aspect ratio of the input source, and fill in black in the
rest of the frame (letter boxing or pillar boxing).
StretchToFit: Will stretch (horizontally or vertically) the input source to fit into the image frame.
NOTE: The general limitation is that you cannot upscale in one direction and at the same time
downscale in the other direction. In such situations the codec will apply letterboxing.
Example: Video Layout ScaleToFrame: MaintainAspectRatio
Video Layout ScaleToFrameThreshold
Only applicable if the ScaleToFrame configuration is set to manual. If the difference in
aspect ratio between the video input source and the target image frame is less than the
ScaleToFrameThreshold configuration (in percent), the image is stretched to fit. If not, the system
will maintain the original aspect ratio.
Requires user role: ADMIN
Value space: <0..100>
Range: Select a value from 0 to 100 percent.
Example: Video Layout ScaleToFrameThreshold: 5
Video SelfviewPosition
Select where the small selfview PiP (Picture-in-Picture) will appear on screen.
Requires user role: ADMIN
Value space: <UpperLeft/UpperRight/LowerLeft/LowerRight/CenterRight>
UpperLeft: The selfview PiP will appear in the upper left corner of the screen.
UpperRight: The selfview PiP will appear in the upper right corner of the screen.
LowerLeft: The selfview PiP will appear in the lower left corner of the screen.
LowerRight: The selfview PiP will appear in the lower right corner of the screen.
CenterRight: The selfview PiP will appear in to the right side of the screen, in center.
Example: Video SelfviewPosition: LowerRight
Video Layout LocalLayoutFamily
Select which video layout family to be used locally.
Requires user role: ADMIN
Value space: <Auto/FullScreen/Equal/PresentationSmallSpeaker/
PresentationLargeSpeaker>
Auto: The default layout family, as given by the layout database, will be used as the local layout.
For more information about the layout database, see the xCommand Video Layout LoadDb
command.
FullScreen: The FullScreen layout family will be used as the local layout.
Equal: The Equal layout family will be used as the local layout.
PresentationSmallSpeaker: The PresentationSmallSpeaker layout family will be used as the local
layout.
PresentationLargeSpeaker: The PresentationLargeSpeaker layout family will be used as the local
layout.
Example: Video Layout LocalLayoutFamily: Auto
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Video Layout RemoteLayoutFamily
Select which video layout family to be used for the remote participants.
Requires user role: ADMIN
Value space: <Auto/FullScreen/Equal/PresentationSmallSpeaker/
PresentationLargeSpeaker>
Auto: The default layout family, as given by the local layout database, will be used as the remote
layout. For more information about the layout database, see the command: xCommand Video
Layout LoadDb.
FullScreen: The FullScreen layout family will be used as the remote layout.
Equal: The Equal layout family will be used as the remote layout.
PresentationSmallSpeaker: The PresentationSmallSpeaker layout family will be used as the
remote layout.
PresentationLargeSpeaker: The PresentationLargeSpeaker layout family will be used as the
remote layout.
Example: Video Layout RemoteLayoutFamily: Auto
Video MainVideoSource
Define which video input source shall be used as the main video source. The video input source is
configured with the "Video Input Source [1..2] Connector" setting.
Requires user role: USER
Value space: <1/2>
Range: Select the source to be used as the main video source.
Example: Video MainVideoSource: 1
Video Monitors
Set the monitor layout mode.
Requires user role: ADMIN
Value space: <Single/Dual/DualPresentationOnly>
Single: The same layout is shown on all monitors.
Dual: The layout is distributed on two monitors.
DualPresentationOnly: All participants in the call will be shown on the first monitor, while the
presentation (if any) will be shown on the second monitor.
Example: Video Monitors: Single
Video OSD Mode
The Video OSD (On Screen Display) Mode lets you define if information and icons should be
displayed on screen.
Requires user role: ADMIN
Value space: <On/Off/Disabled>
On: Display the on screen menus, icons and indicators.
Off: Hide the on screen menus, icons and indicators.
Disabled: When set to disabled, the C20 can use the additional resources usually used by
the GUI to do 1080p30 at the same time as sharing a presentation. The C20 must then be
controlled by a Cisco TelePresence Touch or and external control panel as the GUI will be
disabled.
Example: Video OSD Mode: On
Video OSD AutoSelectPresentationSource
Determine if the presentation source should be automatically selected.
Requires user role: ADMIN
Value space: <On/Off>
On: Enable automatic selection of the presentation source.
Off: Disable automatic selection of the presentation source.
Example: Video OSD AutoSelectPresentationSource: Off
Video OSD TodaysBookings
This setting can be used to display the systems bookings for today on the main OSD menu. This
requires that the system is bookable by an external booking system, like Cisco TelePresence
Management Suite (TMS).
Requires user role: ADMIN
Value space: <On/Off>
On: Displays information about this systems bookings on screen.
Off: Do not display todays bookings.
Example: Video OSD TodaysBookings: Off
Video OSD MyContactsExpanded
Set how the local contacts will be displayed in the phone book dialog in the OSD (On Screen
Display).
Requires user role: ADMIN
Value space: <On/Off>
On: The local contacts in the phone book will be shown in the top level of the phonebook dialog.
Off: The local contacts will be placed in a separate folder called MyContacts in the phonebook
dialog.
Example: Video OSD MyContactsExpanded: Off
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Video OSD Output
The Video OSD (On Screen Display) Output lets you define which monitor should display the on
screen menus, information and icons. By default the OSD is sent to the monitor connected to the
Video OSD Output 1. If you cannot see the OSD on screen, then you must re-configure the OSD
Output. You can do this by entering a key sequence on the remote control, from the web interface,
or by a command line interface.
Using the remote control: Press the Disconnect key followed by: * # * # 0 x # (where x is output 1
to 2).
Using the web interface: Open a web browser and enter the IP address of the codec. Open the
Advanced Configuration menu and navigate to Video OSD Output and select the video output.
Using a command line interface: Open a command line interface and connect to the codec (if in
doubt of how to do this, see the API Guide for the codec). Enter the command: xConfiguration
Video OSD Output [1..2] (select the OSD Output)
Requires user role: ADMIN
Value space: <1/2>
Range: Select 1 for HDMI output, or select 2 for DVI-I output.
Example: Video OSD Output: 1
Video OSD InputMethod InputLanguage
The codec can be enabled for Cyrillic input characters in the menus on screen. NOTE: Requires
that xConfiguration Video OSD inputMethod Cyrillic is set to On.
Requires user role: ADMIN
Value space: <Latin/Cyrillic>
Latin: Latin characters can be entered when using the remote control (default).
Cyrillic: Cyrillic characters can be entered using the remote control. NOTE: Requires a Cisco
TelePresence Remote Control with Cyrillic fonts.
Example: Video OSD InputMethod InputLanguage: Latin
Video OSD InputMethod Cyrillic
Set the Cyrillic mode for the menu input language in the menus on screen.
Requires user role: ADMIN
Value space: <On/Off>
On: Cyrillic mode is available as a menu input language in the menus on screen. This will enable
the setting xConfiguration Video OSD InputMethod InputLanguage.
Off: Cyrillic mode is NOT available as a menu input language in the menus on screen.
Example: Video OSD InputMethod Cyrillic: Off
Video OSD LoginRequired
Determine if the system should require the user to login before accessing the On Screen Display
(OSD). If enabled, the user must enter his username and his PIN. After the user has logged in he
can only execute to the configurations changes and commands allowed by his Role.
Requires user role: ADMIN
Value space: <On/Off>
On: The user must log in to access the On Screen Display (OSD).
Off: No login to the OSD is required.
Example: Video OSD LoginRequired: Off
Video AllowWebSnapshots
Allow or disallow that snapshots captured by the video input main source can be displayed in the
web interface Call Control page.
NOTE: This feature is disabled by default, and must be enabled from the On Screen Display (OSD),
from a directly connected Touch controller, or when connected directly to the serial port (COM 1
port) on the codec.
Requires user role: ADMIN
Value space: <On/Off>
On: If set to on, a web snapshot can be generated and displayed on the web interface.
Off: The generation of web snapshots is not allowed.
Example: Video AllowWebSnapshots: Off
Video Output HDMI [1..2] CEC Mode
The HDMI outputs support Consumer Electronics Control (CEC). When set to on (default is off),
and the monitor connected to the HDMI output is CEC compatible and CEC is configured, the
system will use CEC to set the monitor in standby when the system enters standby. Likewise the
system will wake up the monitor when the system wakes up from standby. Please note that the
different manufacturers uses different marketing names for CEC: Anynet+ (Samsung); Aquos Link
(Sharp); BRAVIA Sync (Sony); HDMI-CEC (Hitachi); Kuro Link (Pioneer); CE-Link and Regza Link
(Toshiba); RIHD (Onkyo); SimpLink (LG); HDAVI Control, EZ-Sync, VIERA Link (Panasonic); EasyLink
(Philips); and NetCommand for HDMI (Mitsubishi).
Requires user role: ADMIN
Value space: <On/Off>
On: Enable CEC control.
Off: Disable CEC control.
Example: Video Output HDMI 1 CEC Mode: Off
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Video Output HDMI [1..2] MonitorRole
The HDMI monitor role describes what video stream will be shown on the monitor connected to the
video output HDMI connector. Applicable only if the "Video > Monitors" configuration is set to dual.
Requires user role: ADMIN
Value space: <First/Second/PresentationOnly>
First: Show main video stream.
Second: Show presentation video stream if active, or other participants.
PresentationOnly: Show presentation video stream if active, and nothing else.
Example: Video Output HDMI 1 MonitorRole: First
Video Output HDMI [1..2] OverscanLevel
Some TVs or other monitors may not display the whole image sent out on the systems video
output, but cuts the outer parts of the image. In this case this setting can be used to let the system
not use the outer parts of video resolution. Both the video and the OSD menu will be scaled in this
case.
Requires user role: ADMIN
Value space: <Medium/High/None>
Medium: The system will not use the outer 3% of the output resolution.
High: The system will not use the outer 6% of the output resolution
None: The system will use all of the output resolution.
Example: Video Output HDMI 1 OverscanLevel: None
Video Output HDMI [1, 2] Resolution
Select the preferred resolution for the monitor connected to the video output HDMI connector. This
will force the resolution on the monitor.
Requires user role: ADMIN
Value space: <Auto/640_480_60/800_600_60/1024_768_60/1280_1024_60/1280_720_5
Auto: The system will automatically try to set the optimal resolution based on negotiation with
the connected monitor.
Range: 640x480@60p, 800x600@60p, 1024x768@60p, 1280x1024@60p, 1280x720@50p,
1280x720@60p, 1920x1080@50p, 1920x1080@60p, 1280x768@60p, 1360x768@60p,
1366x768@60p, 1600x1200@60p, 1680x1050@60p, 1920x1200@60p
Example: Video Output HDMI 1 Resolution: 1920_1080_60
Video Selfview
Determine if the main video source (selfview) shall be displayed on screen.
Requires user role: USER
Value space: <On/Off>
On: Display selfview on screen.
Off: Do not display selfview on screen.
Example: Video Selfview: On
Video WallPaper
Select a background image for the video screen when idle. The background image on the Touch
controller is not changed.
Requires user role: USER
Value space: <None/Growing/Summersky/Custom/Waves>
None: There will not be a background image on the screen.
Summersky, Growing, Waves: The selected background image will be shown on the screen.
Custom: If a custom wallpaper is uploaded to the codec, it will be used as background image on
the screen. If not, there will be no background image.
Use the web interface to upload a custom wallpaper to the codec.
1) On the codec: With a remote control, open the menu on screen and go to Home > Settings
> System information to find the IP address. With a Touch controller, tap More > Settings >
System Information to find the IP address.
2) On your computer: Open a web browser and enter the IP address of the codec in the
address bar. Hover the mouse over the Configuration tab and select "Wallpaper". Browse for
the file and press the "Upload" button. The maximum supported resolution is 1920x1200.
Example: Video Wallpaper: Summersky
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NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Will enable ForwardErrorCorrection (RFC5109) mechanism as part of the PacketLossResilience
mechanism. Default value is On.
On: Forward error correction will be used as part of the PacketLossResilience mechanism.
Off: Forward error correction will NOT be used as part of the PacketLossResilience mechanism.
Requires user role: ADMIN
Value space: <On/Off>
Example: Experimental Conference 1 PacketLossResilience
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Will use the a RateAdaption algorithm adapted to the PacketLossResilience mechanism. Default
value is On.
Requires user role: ADMIN
Value space: <On/Off>
On: RateAdaption will be used as part of the PacketLossResilience mechanism.
Off: RateAdaption will NOT be used as part of the PacketLossResilience mechanism.
Example: Experimental Conference 1 PacketLossResilience RateAdaption: On
Experimental Conference [1..1] Multistream Mode
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Requires user role: ADMIN
Value space: <Off/On>
Example: Experimental Conference 1 Multistream Mode: Off
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Requires user role: ADMIN
Value space: <On/Off>
Example: Experimental Conference 1 ReceiverBasedDownspeeding: Off
Experimental CustomSoftbuttons HoldResume
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
This configuration is used to enable Call Hold and Resume in the OSD. Note that Call Hold and
Resume will be available even if this setting is set to Off, if Multiway is configured.
Requires user role: ADMIN
Value space: <Off/On>
Off: Call Hold and Resume is not available (unless Multiway is configured).
On: Call Hold/Resume is available while the system is in a call. It will be available on softbuttons,
and when receiving incoming calls the user will have the option of holding any current calls
while accepting the new call.
Example: Experimental CustomSoftbuttons HoldResume: Off
Experimental CustomSoftbuttons State [1..2] SoftButton [1..5] Type
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Requires user role: ADMIN
Value space: <NotSet/MainSource/PresentationSource/CameraPreset/Actions/
SpeedDial>
Example: Experimental CustomSoftbuttons State 1 Softbutton 1 Type: NotSet
Experimental CustomSoftbuttons State [1..2] SoftButton [1..5] Value
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Requires user role: ADMIN
Value space: <S: 0, 255>
Example: Experimental CustomSoftbuttons State 1 Softbutton 1 Value: ""
Experimental NetworkServices UPnP Mode
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Requires user role: ADMIN
Value space: <On/Off>
Example: Experimental NetworkServices UPnP Mode: Off
Experimental NetworkServices UPnP Timeout
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Requires user role: ADMIN
Value space: <0..3600>
Example: Experimental NetworkServices UPnP Timeout: 0
Experimental CTMSSupport Mode
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
This configuration tells whether CTMS (Cisco TelePresence Multipoint Switch) is supported or not.
Requires user role: ADMIN
Value space: <Off/On>
Off: CTMS is not supported.
On: CTMS is supported.
Example: Experimental CTMSSupport Mode: On
Experimental SystemUnit MenuType
NOTE: This Experimental command can be used 'as is' and will not be further documented. The
Experimental settings WILL change.
Requires user role: ADMIN
Value space: <Indicators/Full>
Example: Experimental SystemUnit MenuType: Full
Changing the password using the command line interface
If a password is currently not set, use a blank current password;
to remove a password, leave the new password entries blank.
1. Connect to the system/codec through the network or the
serial data port, using a command line interface (SSH or
Telnet).
2. Sign in to the codec with your username and current
password.
3. Run the following API command and when prompted enter
the current password, the new password, and confirm the
new password:
systemtools passwd
The password format is a string with 0–64 characters.
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Password protection
Setting the Administrator settings menu password
When starting up the system for the first time the
Administrator Settings menu password is not set.
NOTE: We strongly recommend that you define a password
to protect the Administrator Settings menu, since these
settings affect the behavior of the video conference system.
When you set a password for the Administrator settings
menu, all users must enter the password to get access to
this menu, either on screen when using the remote control,
or on the touch screen if you are using a Touch controller.
The menu password can be set from the on-screen menu,
using the remote control or from the command line interface;
you neither can use a Touch controller nor the web interface.
Setting the menu password using the remote control
1. In the on screen menu, go to Home > Settings >
Administrator settings> Set menu password.
The password format is a string with 0–255 characters.
To deactivate the password leave the password input field
empty.
2. Enter the menu password in the input field. The password
you enter is hidden; each character is replaced with a star
(*).
On the remote control, press the # key to toggle between
lower or upper case characters and numbers: abc/
ABC/123.
3. Select Save to save the changes, or Cancel to leave
without saving.
4. Press Home (
Setting the menu password from a command line interface
1. Connect to the system through the network or the serial
data port, using a command line interface (SSH or Telnet).
2. Type the following command:
xCommand SystemUnit MenuPassword Set
Password: <password>
The password format is a string with 0–255 characters.
To deactivate the password leave the password field
empty.
) to exit.
Setting a root password
If you sign in to the command line interface as root, you can
access the system/codec’s file system.
The root user is disabled by default.
Perform the following steps to activate the root user and set
a password:
1. Connect to the system/codec through the network or the
serial data port, using a command line interface (SSH or
Telnet).
2. Sign in to the system/codec with the username (admin)
and password. You need ADMIN rights.
3. Run the following API command:
systemtools rootsettings on <password>
NOTE: The root password is not the same as the
administrator password.
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Connecting the Cisco TelePresence
Touch 8” controller
A C Series codec running software version TC4.1 or later can be
controlled using the Cisco TelePresence Touch 8” controller (as
alternative to the remote control.)
Power
adapter
Codec address
Connecting the Touch controller
The Touch controller must be connected to the codec via
LAN. The connection is via the provided power adapter, as
illustrated above.
The process of associating the Touch controller to the codec
is called paring. Note that the codec is signalling that it is
available for pairing for only 30 minutes after it is switched on.
To LAN socket (Ethernet)
To power socket
Touch controller set-up
Once the Touch controller is connected to power, the set-up
procedure begins. Follow the instructions on screen.
If the codec is not in the list of available codecs displayed
on the Touch controller, you can select a codec manually by
entering its IP address.
If the Touch controller needs software upgrade, new software
will be downloaded from the codec and installed on the unit
automatically as part of the set-up procedure. The Touch
controller restarts after the upgrade.
You can verify that the Touch controller is successfully paired
to the codec by checking that the codec address is displayed
in the top banner.
If you want more details on Touch installation, please read the
Cisco TelePresence Touch 8 inch Installation Guide, which is
available on the Cisco web site.
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About monitors when you have a
Codec C20
Connecting the monitor
The monitor can be connected to video output HDMI 1
(default) or HDMI 2*. The default resolution for HDMI is
1280x720@60Hz.
Connecting to HDMI 1
When connecting the monitor to HDMI 1, which is the default
video output on Codec C20, the menu, icons and other
information on screen (OSD - on screen display) will be
displayed on this monitor.
Connecting to HDMI 2
When connecting the monitor to HDMI 2* output on Codec
C20 the menus and icons is not automatically displayed on
screen. The OSD must be moved to this output by running a key
sequence on the remote control.
NOTE: There is no audio on HDMI 2.
Moving the OSD using the remote control
When connecting the main monitor to the HDMI 2 output, you
must move the OSD to this output. If you cannot see any menu
on screen you must run a key sequence on the remote control.
The menu on screen, icons and other information (OSD - on
screen display) will be moved to the selected output.
Check which connector the monitor is connected to, and run the
following key sequence on the remote control.
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Optimal definition profiles
Under ideal lighting conditions the bandwidth (call rate)
requirements can be substantially reduced.
The optimal definition profile should reflect the lighting
conditions in your room and the quality of the video input
(camera); the better the lighting conditions and video input, the
higher the profile. Then, in good lighting conditions, the video
encoder will provide better quality (higher resolution or frame
rate) for a given call rate.
In general, we recommend the optimal definition profile set to
Normal. However, if lighting conditions are good we recommend
that you test the endpoint on the various Optimal Definition
Profile settings before deciding on a profile.
Go to Advanced Configuration on the web interface and
navigate to Video > Input > Source [1..n] > OptimalDefinition >
Profile to select the preferred optimal definition profile.
You can set a resolution threshold below which the maximum
frame rate will be 30 fps.
Go to Advanced Configuration on the web interface and
navigate to Video > Input > Source [1..n] > OptimalDefinition >
Threshold60fps to set the threshold.
The video input quality settings must be set to Motion for the
optimal definition settings to take any effect. With the video input
quality set to Sharpness, the endpoint will transmit the highest
resolution possible, regardless of frame rate.
Go to Advanced Configuration on the web interface and
navigate to Video > Input > Source [1..n] > Quality to set the
video quality parameter to Motion.
You can read more about the video settings in the Advanced
settings chapter.
High
Typically used in dedicated video
conferencing rooms. Requires very good
lighting conditions and a good quality
video input to achieve a good overall
experience.
Under ideal conditions the bandwidth
requirements can be reduced by up to
50% compared to Normal.
Typical resolutions used for different optimal definition profiles, call rates and frame rates
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ClearPath — Packet loss resilience
ClearPath introduces advanced packet loss resilience
mechanisms that increase the experienced quality when you
use your video system in an error prone environment.
We recommend that you enable ClearPath on your video
system.
Go to Advanced configuration (menu on screen or web
interface) to switch on ClearPath:
• Navigate to Conference 1 > PacketLossResilience > Mode
and select On.
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Requirement for speaker systems
connected to a Cisco TelePresence
C Series codec
Cisco has put in a lot of effort to minimize the camera to screen
delay on our TelePresence endpoints.
New consumer TVs are usually equipped with “Motion Flow” or
similar technology to insert new video frames between standard
frames to create smoother images. This processing takes time
and to maintain lip synchronization, the TV will delay the audio
so that the audio and video arrives at the same time.
The echo canceller in the Cisco endpoints can handle such
delay up to 30 ms. Many consumer TVs are not made for real
time video communication and may introduce more than 30 ms
of delay.
If you use such a TV together with a C Series codec it is
recommended that you turn off “Motion Flow”, “Natural Motion”
or any other video processing that introduces additional delay.
Some consumer TVs also support advanced audio processing
like “Virtual Surround” effects and “Dynamic Compression” to
improve the TV experience. Such processing will make any
acoustic echo canceller malfunction and should hence be
switched off.
Some monitors are equipped with a setting called ‘Game Mode’.
This mode is specifically designed to help reduce the response
time and will usually help to reduce the delay.
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Camera Control (RS-232) port for power and camera control
(pan, tilt, zoom) using the VISCA™* protocol. The Pin No. 4 on
the Camera Control port provides 12 V DC / 1 A to the main
camera.
DVI-I input for PC
DVI-I socket, digital/analog video input for PC presentations.
HDMI input for camera
HDMI socket, digital video input for camera.
HDMI output for the main monitor
HDMI socket, digital video and audio output for the main monitor.
HDMI output for the second monitor
HDMI socket, digital video output for the second monitor.
USB (for
future use)
Camera control
port
RS-232
PC input
DVI-I
input
Cooling
fan
Camera
HDMI
input
Power socket
The power socket accepts +12 V / 5 A (max) from the external
adapter.
The external adapter accepts 100/240 V 50/60 Hz and the
maximal load is 75 W.
Power switch
The power switch (push button) is located on the rear side.
• Push the button to boot up the codec.
• Push and hold the button for 1 second to shut down the
codec.
• Push and hold the button for 7 seconds to force a shut down
of the codec.
Kensington lock
The Kensington lock may be used to prevent the codec to be
moved from its place or to prevent theft.
Main
monitor
HDMI 1
output
Second
monitor
HDMI 2
output
Power
socket
Power
switch
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Cable configuration
for QuickSetC20 with
PrecisionHD1080p 4x camera
The illustration shows you the basic setup when connecting
the monitor, PC, PrecisionHD 1080p 4x camera, microphone,
loudspeakers (if applicable), LAN and line voltage to the Codec
C20.
NOTE: The early shipments of the Quick Set C20 came with
an interim version of the PrecisionHD 1080p 4x camera (the
PrecisionHD 1080p 4x* camera). For cable configurations of the
interim PrecisionHD 1080p 4x* camera, see next page.
CAUTION: In order to be able to use the system for video calls,
all orange colored sockets must be connected.
The codec must be switched off and disconnected from
the line voltage whenever connecting or disconnecting
other equipment.
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Cable configuration
for QuickSetC20 with
PrecisionHD1080p 12x camera
The illustration shows you the basic setup when connecting
the monitor, PC, PrecisionHD 1080p 12x camera, microphone,
loudspeakers (if applicable), LAN and line voltage to the Codec
C20.
CAUTION: In order to be able to use the system for video calls,
all orange colored sockets must be connected.
The codec must be switched off and disconnected from
the line voltage whenever connecting or disconnecting
other equipment.
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720p30 from 768 kbps
720p60 from 1152 kbps*
1080p30 from 1472 kbps*
AUDIO STANDARDS
G.711, G.722, G.722.1, 64 kbps MPEG4 AAC-LD
AUDIO FEATURES
CD-quality 20 kHz mono
One acoustic echo canceller
Automatic Gain Control (AGC)
Automatic noise reduction
Active lip synchronization
AUDIO INPUTS 4 INPUTS
Two microphones, 4 pin MiniJack
Two RCA/Phono (mixed to mono)
AUDIO OUTPUTS 3 OUTPUTS
Two RCA/Phono (dual mono)
One HDMI (digital main audio)
DUAL STREAM
H.239 (H.323) dual stream
BFCP (SIP) dual stream
Support resolutions up to WXGA (1280 × 768)
When dual stream is activated the main video stream
maximum is 720p at 30fps
MULTIPOINT SUPPORT
Cisco TelePresence Multiway support (requires Cisco
TelePresence Video Communication Server [Cisco
VCS] and Cisco TelePresence MCU)
Ability to natively join multipoint conferences hosted on
Cisco Telepresence Multipoint Switch (CTMS)
PROTOCOLS
H.323
SIP
EMBEDDED ENCRYPTION
H.323/SIP point-to-point
Standards-based: H.235v3 and AES
Automatic key generation and exchange
Supported in dual stream
IP NETWORK FEATURES
DNS lookup for service configuration
Differentiated Services (QoS)
IP adaptive bandwidth management (including flow
control)
Auto gatekeeper discovery
Dynamic playout and lip-sync buffering
H.245 DTMF tones in H.323
Date and time support via NTP
Packet loss based downspeeding
URI dialing
TCP/IP
DHCP
802.1x Network authentication
802.1Q Virtual LAN
802.1p QoS and class of service
ClearPath
IPV6 NETWORK SUPPORT
Single call stack support for both H323 and SIP
Dual-stack IPv4 and IPv6 for DHCP, SSH, HTTP,
HTTPS, DNS, DiffServ
Support for both static and autoconfiguration (stateless
address autoconfiguration)
CISCO UNIFIED COMMUNICATIONS MANAGER
(requires Cisco UCM version 8.6 or later)
Native registration with Cisco Unified Communications
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Quick Set C20, continued...
PRECISIONHD 1080P 12X CAMERA
1/3” CMOS
12 × zoom
+15°/-25° tilt, +/- 90° pan
43.5° vertical field of view
72° horizontal field of view
Focus distance 0.3 m–infinity
1920 × 1080 pixels progressive @ 60fps
Other formats supported (configurable through dip-
1280 × 720@25 Hz
Automatic or manual focus/brightness/whitebalance
Far-end camera control
Dual HDMI and HD-SDI output
Upside-down mounting with automatic flipping of
picture
PRECISIONHD 1080P 4X CAMERA
1/3” CMOS
4 × zoom
+15°/-25° tilt, +/- 90° pan
43.5° vertical field of view
72° horizontal field of view
Focus distance 0.3m–infinity
1920 × 1080 pixels progressive @ 30fps / 1280 × 720
pixels progressive @ 60fps
Automatic or manual focus/brightness/whitebalance
Far-end camera control
Upside-down mounting with manual flipping of picture
Note: The early shipments of the Quick Set C20 came
with an interim version of the PrecisionHD 1080p 4x
camera
SYSTEM MANAGEMENT
Support for the Cisco TelePresence Management Suite
(Cisco TMS)
Total management through embedded SNMP, Telnet,
SSH, XML, SOAP
Remote software upload through web server, SCP,
HTTP, HTTPS
Remote control and on-screen menu system
DIRECTORY SE RVICES
Support for local directories (My Contacts)
Corporate directory
Unlimited entries using server directory supporting
LDAP and H.350 (requires Cisco TMS)
Unlimited number for corporate directory (through
Cisco TMS)
Received calls with date and time
Placed calls with date and time
Missed calls with date and time
POWER
Auto-sensing power supply
100-120/200-240 VAC, 60/50 Hz
75 W max for codec and main camera
OPERATING TEMPERATURE AND HUMIDITY
0° C to 35° C (32° F to 95° F) ambient temperature
10% to 90% relative humidity (RH)
STORAGE AND TRANSPORT TEMPER ATURE
-20° C to 60° C (-4° F to 140° F) at RH 10–90%
(non-condensing)
DIMENSIONS
Codec C20:
Length: 13.8 in. / 35.0 cm
Height: 1.2 in. / 3.0 cm
Depth: 5 in. / 12.7
Weight: 4 lbs / 1.8 kg
* Requires option
cm
APPROVALS
EU/EEC
Directive 2006/95/EC (Low Voltage Directive)
– Standard EN 60950-1
Directive 2004/108/EC (EMC Directive)
– Standard EN 55022, Class B
– Standard EN 55024
– Standard EN 61000-3-2/-3-3
USA
Approved according to UL 60950-1
Complies with FCC15B Class A
Note: This equipment has been tested and found to
comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference
when the equipment is operated in a commercial
environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required
to correct the interference at his own expense
Canada
Approved according to CAN/CSA-C22.2 No. 60950-1
This Class B digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe B est conforme à
la norme NMB-003 du Canada.
MTBF PRODUCT RELIABILITY/MTBF
The predicted reliability is expressed in the expected
random Mean Time Between Failures (MTBF) for the
electronic components based on the Power On Hours:
Power On Hours (POH) > 69 000 hours
Useful Life Cycle > 6 years
ISO 9001 certificate is available upon request
D14637.08 Profile C20 and Quick Set C20 Administrator Guide TC5.1, February 2012.
All specifications are subject to change without notice, system specifics may vary.
All images in these materials are for representational purposes only, actual products may differ.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A
listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the
property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco
and any other company.
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Profile 42” using C20
UNIT DELIVERED COMPLETE WITH:
Full HD LCD display, Codec C20, Touch 8” user
interface device, remote control, PrecisionHD
camera (1080p), Table Microphone 20 and choice of
installation configuration: floor stand, wheel base or
wall mount on pedestal.
MONITOR
Full HD LCD, 16:9, 1080x1920 resolution
BASE
Floor standing footplate
Wheel base
Wall mount on pedestal
BANDWIDTH
The same as QuickSet C20
FIREWALL TRAVERSAL
The same as QuickSet C20
VIDEO STANDARDS
The same as QuickSet C20
VIDEO FEATURES
The same as QuickSet C20
VIDEO INPUTS 2 INPUTS
The same as QuickSet C20
VIDEO OUTPUTS 2 OUTPUTS
The same as QuickSet C20
LIVE VIDEO RESOLUTIONS ENCODE/DECODE
The same as QuickSet C20
AUDIO STANDARDS
The same as QuickSet C20
AUDIO FEATURES
The same as QuickSet C20
AUDIO INPUTS 4 INPUTS
The same as QuickSet C20
AUDIO OUTPUTS 3 OUTPUTS
The same as QuickSet C20
DUAL STREAM
The same as QuickSet C20
MULTIPOINT SUPPORT
The same as QuickSet C20
PROTOCOLS
The same as QuickSet C20
EMBEDDED ENCRYPTION
The same as QuickSet C20
IP NETWORK FEATURES
The same as QuickSet C20
IPV6 NETWORK SUPPORT
The same as QuickSet C20
CISCO UNIFIED COMMUNICATIONS MANAGER
The same as QuickSet C20
SECURITY FEATURES
The same as QuickSet C20
NETWORK INTERFACES
The same as QuickSet C20
OTHER INTERFACES
The same as QuickSet C20
PRECISIONHD 1080P 12X CAMERA
The same as QuickSet C20
SYSTEM MANAGEMENT
The same as QuickSet C20, as well as
Cisco TelePresence Touch 8” user interface device
DIRECTORY SE RVICES
The same as QuickSet C20
POWER
Auto-sensing power supply
100-120/200-240 VAC, 60/50 Hz, 6 A max
75 W max for codec and main camera
Maximum power rating (complete system) 265 W
OPERATING TEMPERATURE AND HUMIDITY
0° C to 35° C (32° F to 95° F) ambient temperature
10% to 90% relative humidity (RH)
STORAGE AND TRANSPORT TEMPER ATURE
-20° C to 60° C (-4° F to 140° F) at RH 10–90%
(non-condensing)
DIMENSIONS
Height: 63.78 in. / 162 cm
Width: 38.58 in. / 98 cm
Depth: 6.7 in. / 17 cm
Weight: 202.8 lbs / 92 kg
APPROVALS
EU/EEC
Directive 2006/95/EC (Low Voltage Directive)
–Standard EN 60950-1, 2ed
Directive 2004/108/EC (EMC Directive)
–Standard EN 55022, Class A
– Standard EN 55024
– Standard EN 61000-3-2/-3-3
Warning: This is a class A product. In a domestic
environment this product may cause radio interference
in which case the user may be required to take
adequate measures.
USA
Approved according to UL 60950-1
Complies with FCC15B Class A
Note: This equipment has been tested and found to
comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference
when the equipment is operated in a commercial
environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required
to correct the interference at his own expense.
Canada
Approved according to CAN/CSA C22.2 No. 60950-1
This Class A digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe A est conforme à
la norme NMB-003 du Canada.
MTBF PRODUCT RELIABILITY/MTBF
The predicted reliability is expressed in the expected
random Mean Time Between Failures (MTBF) for the
electronic components based on the Power On Hours:
Power On Hours (POH) > 69 000 hours
Useful Life Cycle > 6 years
All specifications are subject to change without notice, system specifics may vary.
All images in these materials are for representational purposes only, actual products may differ.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A
listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the
property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco
and any other company.
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Supported RFCs
The RFC (Request for Comments) series contains technical
and organizational documents about the Internet, including the
technical specifications and policy documents produced by the
Internet Engineering Task Force (IETF).
The information on this page appilies to Cisco TelePresence
video systems running TC software:
• Cisco TelePresence Codec C Series (C90, C60, C40)
• Cisco TelePresence Profile Series using Codec C Series
• Cisco TelePresence EX Series (EX90, EX60)
• Cisco TelePresence MX Series (MX300, MX200)
• Cisco TelePresence Quick Set Series (C20, SX20)
Current RFCs and drafts supported
• RFC 1889 RTP: A Transport Protocol for Real-time
Applications
• RFC 2190 RTP Payload Format for H.263 Video Streams
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Intellectual property rights
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL
ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT
ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE
LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE
OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVENAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS
MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and
other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks.
Third party trademarks mentioned are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended
to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes
only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and
coincidental.
TANDBERG is now a part of Cisco. TANDBERG® is a registered trademark belonging to Tandberg
ASA.
Cisco contacts
On our web site you will find an overview of the worldwide Cisco contacts.
Go to: http://www.cisco.com/web/siteassets/contacts
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
D14637.08 Profile C20 and Quick Set C20 Administrator Guide TC5.1, February 2012.