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Cisco TelePresence System Release 1.6
Administration Guide
June, 2010
CTS Software Release 1.6.5
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
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Text Part Number: OL-13676-05
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Cisco TelePresence System Release 1.6 Administration Guide
© 2010 Cisco Systems, Inc. All rights res erved.
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CONTENTS
Preface i
General Description i
Audience and Scope i
What’s New ii
Prerequisites viii
Document Organization ix
Related Documents x
Obtaining Documentation and Submitting a Service Request xii
Using the Cisco TelePresence System Administration Interface 1-1
Contents 1-1
Overview 1-1
System Status 1-2
System Status Window 1-2
Device Status Indicators 1-3
Cisco Unified Communications Manager Status 1-4
In a Call Indicator 1-4
Call Connec t ion Status Net w ork Bars 1-5
Navigation 1-6
Administration Window Header 1-8
Content Area 1-8
Typing and Selecting Information in Fields 1-8
Validating Information in Fields 1-8
Validating Information in Windows 1-8
Accessing Online Help 1-9
Navigating Online Help 1-9
Accessing this Admini stration Guide From Online Help 1-10
Where to Go Next 1-10
Device Information 2-1
Contents 2-1
Accessing the Device Information Window 2-1
Device Information Fields 2-3
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Hardware/Software Versions 2-5
System Information Details 2-6
Detailed System Information 2-6
Detailed Status Information 2-9
Time Since Last Update 2-12
Microphone Status 2-12
Where to Go Next 2-13
Configuring the Cisco TelePresence System 3-1
Contents 3-1
First Time Setu p 3-1
Loading CTS Administration Software 3-1
IP Settings 3-5
Viewing IP Setting s 3-5
Configuring a Sta tic IP Address for Networks That Do Not Use DHCP 3-6
Configuring a Static IP Address Using the Cisco TelePresence System GUI 3-6
Configuring a Sta tic IP Address Using Comman d-Line Interface Commands 3-8
Command Exa m ple 3-9
Configuring an Al ternate TFTP Server (Optional) 3-9
Network Settings 3-9
Operational VLAN ID 3-9
Administrative VLAN ID 3-10
Syslog Address 3-10
Cisco Unified Communications Manager Settings 3-10
Related Information 3-11
Address Book 3-11
Telephony Settings 3-11
SNMP Settings 3-13
Related Information 3-14
System Settings 3-14
Troubleshooting Your Configuration 3-17
Upgrading CTS Codec Firmware 3-19
Managing Passwords 3-20
Resetting Your CTS Codec Password 3-20
Restoring Connectivity to the Codec 3-20
Where to Go Next 3-21
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Troubleshooting the CTS 500 4-1
Contents 4-1
Managing Hardware Setup 4-2
Managing Displays 4-3
Selecting the Light Level 4-4
Adjusting Your Display 4-4
Troubleshooting Displays 4-5
Related Information 4-5
Testing Cameras 4-5
Testing the CTS 500 Camera 4-6
Troubleshooting Cameras 4-17
Related Information 4-17
Testing Speakers 4-18
Testing the Speakers 4-18
Troubleshooting Speakers 4-19
Related Information 4-19
Testing Microphones 4-19
Testing Microphones on the CTS 500 4-20
Troubleshooting Microphones 4-21
Related Information 4-22
Testing the External Presentation Display 4-22
Testing Presentation Devices 4-22
Checking the Test Pattern 4-23
Checking the VGA 4-24
Checking the Document Camera 4-24
Resetting the Projector 4-24
Troubleshooting Presentation Devices 4-26
Related Information 4-28
Testing Other Devi ces 4-28
Auxiliary Control Unit 4-28
LEDs 4-29
Shroud Light 4-29
Digital Medi a Pl ay e r 4-30
Troubleshooting Other Devices 4-31
Related Information 4-32
Contents
Managing Log Files 4-32
Sysop Log 4-32
Log Files 4-33
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SIP Messages 4-34
Generate Detailed Message Reports 4-36
Related SIP Messages 4-36
Navigating Long Lists 4-37
Related Information 4-37
Testing Audio 4-38
Related Information 4-38
Testing the Network Connection 4-38
Related Information 4-39
Managing Configuration Issues 4-39
Related Information 4-40
Initiating System Restart 4-41
Troubleshooting Video Quality Settings 4-41
Troubleshooting Network Cabling 4-42
Where to Go Next 4-43
Troubleshooting the CTS 1000 5-1
Contents 5-1
Managing Hardware Setup 5-2
Managing Di sp lays 5-3
Selecting the Light Level 5-4
Adjusting Your Display 5-5
Troubleshooting Displays 5-5
Related Information 5-6
Testing Cameras 5-6
Testing the CTS 1000 Camera 5-6
Understanding Camera Setup Choices for Room Lighting 5-15
Troubleshooting Cameras 5-16
Related Information 5-16
Testing Speakers 5-16
Testing the Speakers 5-16
Troubleshooting Speakers 5-17
Related Information 5-18
Testing Microphones 5-18
Testing Microphones on the CTS 1000 5-18
Troubleshooting Microphones 5-19
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Related Information 5-20
Testing the External Presentation Display 5-20
Testing Presentation Devices 5-20
Checking the Test Pattern 5-22
Checking the VGA 5-22
Checking the Document Camera 5-23
Resetting the Projector 5-23
Troubleshooting Presentation Devices 5-23
Related Information 5-25
Testing Other Devi ces 5-25
Auxiliary Control Unit 5-25
Digital Medi a Pl ay e r 5-26
Troubleshooting Other Devices 5-27
Related Information 5-27
Managing Log Files 5-28
Sysop Log 5-28
Log Files 5-28
SIP Messages 5-30
Generate Detailed Message Reports 5-30
Related SIP Messages 5-31
Navigating Long Lists 5-32
Related Information 5-32
Contents
Testing Audio 5-33
Related Information 5-33
Testing the Network Connection 5-33
Related Information 5-34
Managing Configuration Issues 5-34
Related Information 5-35
Initiating System Restart 5-35
Troubleshooting Video Quality Settings 5-35
Troubleshooting Network Cabling 5-36
Where to Go Next 5-37
Troubleshooting the CTS 1100 6-1
Contents 6-1
Managing Hardware Setup 6-2
Managing Displays 6-3
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Selecting the Light Level 6-4
Adjusting Your Display 6-4
Troubleshooting Displays 6-5
Related Information 6-5
Testing Cameras 6-5
Testing the CTS 1100 Camera 6-6
Understanding Camera Setup Choices for Room Lighting 6-17
Troubleshooting Cameras 6-18
Related Information 6-18
Testing Speakers 6-19
Testing the Speakers 6-19
Troubleshooting Speakers 6-19
Related Information 6-20
Testing Microphones 6-20
Testing Microphones on the CTS 1100 6-20
Troubleshooting Microphones 6-21
Related Information 6-22
Testing the External Presentation Display 6-22
Testing Presentation Devices 6-23
Checking the Test Pattern 6-24
Checking the VGA 6-24
Checking the Document Camera 6-25
Resetting the Projector 6-25
Troubleshooting Presentation Devices 6-25
Related Information 6-27
Testing Other Devices 6-28
Auxiliary Control Unit 6-28
CTS 1100 Light 6-28
Digital Media Player 6-29
Troubleshooting Other Devices 6-30
Related Information 6-31
Managing Log Files 6-32
Sysop Log 6-32
Log Files 6-32
SIP Messages 6-34
Generate Detailed Message Reports 6-34
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Related SIP Messages 6-35
Navigating Long Lists 6-36
Related Information 6-36
Testing Audio 6-37
Related Information 6-37
Testing the Network Connection 6-37
Related Information 6-38
Managing Configuration Issues 6-38
Related Information 6-39
Initiating System Restart 6-39
Troubleshooting Video Quality Settings 6-39
Troubleshooting Network Cabling 6-40
Where to Go Next 6-41
Troubleshooting the CTS 1300 7-1
Contents
Contents 7-1
Managing Hardware Setup 7-2
Configuring the CTS 1300 Table 7-3
Managing Displays 7-5
Selecting the Light Level 7-5
Adjusting Your Display 7-6
Troubleshooting Displays 7-6
Related Information 7-7
Testing Cameras 7-7
Testing the CTS 1300 Cameras 7-7
Understanding Camera Setup Choices for Room Lighting 7-91
Troubleshooting Cameras 7-91
Related Information 7-92
Testing Speakers 7-92
Testing the Speakers 7-92
Troubleshooting Speakers 7-93
Related Information 7-94
Testing Microphones 7-94
Testing Microphones on the CTS 1300 7-94
Troubleshooting Microphones 7-95
Related Information 7-96
Testing the External Presentation Display 7-96
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Contents
Testing Presentation Devices 7-97
Checking the Test Pattern 7-98
Checking the VGA 7-98
Resetting the Projector 7-99
Troubleshooting Presentation Devices 7-99
Related Information 7-101
Testing Other Devices 7-102
Auxiliary Control Unit 7-102
Verifying CTS 1300 Light Funct i on 7-102
Digital Media Player 7-103
Troubleshooting Other Devices 7-104
Related Information 7-104
Managing Log Files 7-106
Sysop Log 7-106
Log Files 7-106
SIP Messages 7-108
Generate Detailed Message Reports 7-108
Related SIP Messages 7-109
Navigating Long Lists 7-110
Related Information 7-110
Testing Audio 7-111
Related Information 7-111
Testing the Network Connection 7-111
Related Information 7-112
Managing Configuration Issues 7-112
Related Information 7-113
Initiating System Restart 7-113
Troubleshooting Video Quality Settings 7-113
Troubleshooting Network Cabling 7-114
Where to Go Next 7-115
Troubleshooting the CTS 3000 and CTS 3200 8-1
Contents 8-1
Managing Hardware Setup 8-2
Managing Di sp lays 8-3
Selecting the Light Level 8-4
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Adjusting Your Display 8-5
Troubleshooting Displays 8-5
Related Information 8-6
Testing Cameras 8-6
Testing the CTS 3000 and CTS 3200 Cameras 8-7
Understanding Camera Setup Choices for Room Lighting 8-14
Troubleshooting Cameras 8-15
Related Information 8-16
Testing Speakers 8-16
Testing the Speakers 8-16
Troubleshooting Speakers 8-17
Related Information 8-17
Testing Microphones 8-18
Testing Microphones on the CTS 3000 8-18
Testing Microphones on the CTS 3200 8-19
Troubleshooting Microphones 8-21
Related Information 8-22
Testing the External Presentation Display 8-22
Testing Presentation Devices 8-24
Checking the Test Pattern 8-25
Checking the VGA 8-26
Checking the Document Camera 8-26
Testing the Projector 8-26
Troubleshooting Presentation Devices 8-34
Important Notes Abo ut Presentation Disp lays 8-36
Related Information 8-36
Testing Other Devi ces 8-37
Auxiliary Control Unit 8-37
Digital Medi a Pl ay e r 8-37
Troubleshooting Other Devices 8-38
Related Information 8-39
Contents
Managing Log Files 8-39
Sysop Log 8-39
Log Files 8-40
SIP Messages 8-42
Generate Detailed Message Reports 8-42
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Contents
Related SIP Messages 8-42
Navigating Long Lists 8-44
Related Information 8-44
Testing Audio 8-44
Related Information 8-45
Testing the Network Connection 8-45
Related Information 8-45
Managing Configuration Issues 8-46
Related Information 8-46
Initiating System Restart 8-47
Troubleshooting Video Quality Settings 8-47
Troubleshooting Network Cabling 8-48
Where to Go Next 8-49
Troubleshooting the CTS 3010 and CTS 3210 9-1
Contents 9-1
Managing Hardware Setup 9-2
Managing Di sp lays 9-3
Selecting the Light Level 9-4
Adjusting Your Display 9-5
Troubleshooting Displays 9-5
Related Information 9-6
Testing Cameras 9-6
Testing the CTS 3010 and CTS 3210 Cameras 9-7
Starting the So f tw a re Se tup 9-7
Adjusting the Zoom 9-9
Focusing the Camera 9-12
Attaching the Camera Hood Assembly 9-14
Understanding Camera Setup Choices for Room Lighting 9-16
Troubleshooting Cameras 9-16
Related Information 9-17
Testing Speakers 9-17
Testing the Speakers 9-18
Troubleshooting Speakers 9-18
Related Information 9-19
Testing Microphones 9-19
Testing Microphones on the CTS 3010 and CTS 3210 9-20
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Troubleshooting Microphones 9-22
Related Information 9-23
Testing the External Presentation Display 9-23
Testing Presentation Devices 9-24
Checking the Test Pattern 9-26
Checking the VGA 9-27
Checking the Document Camera 9-27
Troubleshooting Presentation Devices 9-28
Related Information 9-30
Testing Other Devi ces 9-30
Auxiliary Control Unit 9-31
Digital Medi a Pl ay e r 9-31
Troubleshooting Other Devices 9-32
Related Information 9-33
Managing Log Files 9-33
Sysop Log 9-33
Log Files 9-33
SIP Messages 9-35
Generate Detailed Message Reports 9-36
Related SIP Messages 9-36
Navigating Long Lists 9-37
Related Information 9-38
Contents
Testing Audio 9-38
Related Information 9-38
Testing the Network Connection 9-39
Related Information 9-39
Managing Configuration Issues 9-39
Related Information 9-40
Initiating System Restart 9-40
Troubleshooting Video Quality Settings 9-40
Troubleshooting Network Cabling 9-41
Where to Go Next 9-43
Monitoring the Cisco TelePresence System 10-1
Contents 10-1
Call Statistics 10-2
Network Statistics 10-5
Where to Go Next 10-6
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Contents
G
LOSSARY
I
NDEX
Satellite Licenses for the Cisco TelePresence System A-1
Contents A-1
Cisco TelePrese nce over Satellite Netw orks A-1
Supported CTS Devices A-2
Supported CTS Software A-2
Supported Satellite Bandwidth A-2
Satellite Security A-2
Ordering a Satellite License A-3
Loading a Satell ite License A-3
Identifying the CTS Satellite Endpoint s A-4
Enabling the Satellite Feature A-4
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Preface
Revised: June, 2010, OL-13676-05
This preface descri b es t he pu rpo se, au di ence , organiza tion, a nd c onventions of the Cisc o TelePresence
System Release 1. 6 A dmi nist rat ion Gui de and provid es i nf ormat ion a bo ut new fea tur es an d h ow to
obtain related documenta tion.
This preface describes the following topics:
• General Description, page i
• Audience and Scope, page i
• What’s New, page ii
• Prerequisites, page viii
• Document Organization, pag e ix
• Related Documents, pa ge x
• Obtaining Documentation and Submitting a Service Request, page xii
General Description
The Cisco TelePresence System (CTS) Administration Software provides the means through which CTS
and peripheral devices are initially configured, maintained, and monitored. The Cisco TelePresence
System Release 1.6 Admi nistration Gui de desc ribes how to c onfigure, ma intai n, a nd m oni tor CTS a nd
peripheral devices usi ng CT S A dmin istrati on So ft ware.
Audience and Scope
The Cisco T e lePr esen ce System Re lease 1. 6 Admini stra tion Guide is directed to administra tors who will
use the CTS Administration web-based application to monitor and maintain the CTS.
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What’s New
The following sections contain new features in the CTS Release 1.6 releases:
New Features in Cisco TelePresence System Release 1.6.0
This section conta ins new featu re s in CT S Relea se 1 .6. 0:
• Advertise G.722 Codec, page ii
• Alternate Directory, page iii
• Audio Echo Cance llat ion, page iii
• Cisco TelePresence Recording Server (CTRS), page iii
• CTS Auto Answer, page iv
• CTS Device Support - CTS 3010 a nd CT S 32 10, p age iv
• Cisco LCD-100-PRO-40N Presentation Display Manageability on the CTS 3010 and CTS 3210,
page iv
• Discovery Service, pag e iv
Preface
• E1/T1 Support - Extend ed Reach , page v
• Gradual Decode r R efre sh (G DR), p ag e v
• HD Interoperability, page v
• IPSLA for In-Band Traffic Analysis, page vi
• Login History, page vi
• Managing Passwords, page vi
• Multi Cluster Cisco Unified CM, page vi
• Multipoint LTRP, page vi
• One Phone Per Office, page vi
• Password Aging, page vii
• Presentation Output Device, page vii
• Quality Per Displa y - 7 20p ( Lite) , pa ge vii
Advertise G.722 Codec
Indicates whether Cisco Telepresence endpoints will advertise the G.722 audio codec to the
Cisco Unified Communications Manager (Cisco Unified CM).
Codec negotiation involves two steps:
1. The CTS must advertise the suppor te d codec(s) to Cisco Unified CM (not all endpoints support the
same set of codecs).
2. When Cisco Unified CM gets the list of supported codecs from all endpoints involved in the call
attempt, it chooses a commonly supported codec based on various factors, including the region pair
setting.
Valid values are:
–
Disabled—CTS does not advertise G.722 to Cisco Unified CM.
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Preface
–
Enabled—CTS ad vertise s G.72 2 to Ci sco U nified C M. W hen e na ble d, pr ef er ence is given to
this audio codec.
–
Use System Default—CTS defers to the setting specified in the Advertise G.722 Codec
enterprise parameter.
Note Enabling G.722 al lows the CT S to negot ia te G.72 2 enc od ing for po int -to- point an d a ud io a dd -in cal ls
when the remote side supp orts it. The s ele ction of G. 722 fo r HD Interoperability is controlled by the
codec support in Cisco Unified Videoconferencing (CUVC ).
See the Advertise G.722 Codec field in the Produc t Specific Configuration Layout sec tion of the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for
more information.
Alternate Directory
In Cisco Unified CM Release 7x and later releases you can enter an alternate Cisco Unified CM for
directory lookup. See the Product Specific Configuration La yout section of the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for
more information.
Audio Echo Cance ll at i on
Yo u can enab le or disa ble echo cancel lation by checkin g the En able Au dio Echo Ca ncella tion (A EC)
check-box in the Product Specific Configuration Layout section in the Cisco Unified CM Administration
Phone Configuration window . See the Cisco Unified Communications Manager Configuration Guide for
the Cisco TelePresence System for more information.
Cisco TelePresence Recording Server (CTRS)
The Cisco TelePresence Recording Server (CTRS) allows you to do the following:
• Create recordin gs.
• Store recordings on the CTRS.
• Share recordings with others for viewing.
• Make recordings p ubli c so tha t a nyone wi th a cce ss to the CT RS ca n view the m.
• Play back recordings on a Cisco TelePresence endpoint.
• Play back record ing s w ith a stand ard browser-based play er.
• Download your recording s or p ubli c re c ordi ngs.
CTRS enables you to record in Cisco TelePresence Studio Mode (single endpoint only). T his feature is
commonly used for executive and team up da tes, sho rt trai n ing sessi on s wi th slides, a nd c oll eagu e
messages. The recordin g can eithe r be viewed in on a Cisco TelePresence endpoint or from a lap top
through a web li nk .
T o record, users must have access to a CTS with CTRS functionality; the CTS controls recording through
the CTS Cisco Unified IP Phone interface.
See the following documentation for more information:
• CTRS support document s on the Cisco TelePresence Recording Server home page on Cisco. co m.
• The CTRS user chapter in the Cisco TelePresence Sy st em Us e r Gu ide on Cisc o. com.
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Note All of the rooms that are to be added to the call must support this feature.
CTS Auto Answer
This feature allows the CTS endpoint to override the Cisco Unified CM directory number (DN) settings
so that you do not have to configure the phone to answe r with the s peakerpho ne. See the CTS Auto
Answer field in the Produc t Sp ec ific Configur ation L ay out sect ion for your d evice in the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
CTS Device Support - CTS 3010 and CTS 3210
Ta ble 1 con tains new CTS Adm ini strat ion d ocum enta tion to help yo u m anag e you r CTS 3 000 Serie s
devices.
Table 1 CTS 3000 Series Platform Documentation
Document Type Description
Removing the Projector and Addi ng a
Presentation Display for CTS 3000 and
CTS 3200 Systems
Cisco TelePresence System 3010 Assembly, Use
& Care, and Field-Replaceable U n it Gu i de
Cisco TelePresence System 3210 Assembly, Use
& Care, and Field-Replaceable U n it Gu i de
Upgrade Guide Upgrades hardwar e in an ex isting C TS 3000 Seri es
installation, including removing the projector and
adding new speakers, speaker covers, and LCD
display.
Install and Upgrade
Guide
Install and Upgrade
Guide
Outlines the step s and best pr actices for assembling
and installing the Ci sco TelePresence 3010.
Outlines the step s and best pr actices for assembling
and installing the Ci sco TelePresence 3210.
Preface
Cisco LCD-100-PRO-40N Presentation Display Manageability on the CTS 3010 and CTS 3210
Manageability has been adde d to the CTS Admin istration interface for the Cisco LCD -100-PRO-40N
40-inch auxiliary displa y on t he CT S 3010 a nd CTS 32 10. You can select presentation de faults if your
CTS 3010 or CTS 3210 uses a display rath er than a pr ojector for the extern al prese ntatio n. See the
following documents o n Cisco .com fo r mor e i nform at ion :
• The Troubleshooting the CTS 3010 and CT S 3210 chapter of this guide
• The First-Time Setup chapter of the Cisco TelePresence System 3010 Assembly, Use & Care, and
Field-Replaceable Unit Guid e
• The First-Time Setup chapter Cisco TelePresence System 3210 Assembly, Use & Care, and
Field-Replaceable Unit Guid e
Discovery Service
To display and modify settings that associate CTS-Manager with Cisco Unified CM, choose the
Discovery Service in the CTS-Man System Configu ration settings. Configuration > Discovery provides
Service Status and lists Cisco Unified CM connections.
Note If you are changi ng set ti ngs in Cisc o Uni fied CM, y ou m ust se lect Di scovery Servi ce in CT S-M anag er
so that the new settings are registered . Other wise, CTS-M anag er will not displ ay or conne ct to the
correct settings.
See the Cisco TelePresence Manager home page on Cisco.com f or sup por t do cu ment ation .
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Preface
E1/T1 Support - Extended Reach
Extended Reach su pport s u ser s in l ocat ion s w here b and wi dth is c ostl y o r unrel ia ble. B ecau se int erne t
bandwidth is not dedicated, there may be experience issues or even call drops at certain times of the day
due to a decrease in available bandwidth. Exten d ed Reach is di rectly related to the quality of the call. If
the call is 720p Lite on guar antee d bandwi dth it is cons ider ed to be Ext ended Re ach. Thi s featur e
supports the following:
• T1/E1 with QoS: 7 20p (Lit e) a nd 720p (G oo d). Se e Qua lity Per Display - 720 p (Lite).
• “Best Effort” premium bro adban d (Fibe r-Optic Broad band Int ernet (FIOS) , Cabl e)
• Sends and receives audio an d v ideo f rom l egacy T1/E 1 en dpoi nts
Gradual Decoder Refresh (GDR)
Provides a starting point or refr esh of the en code d bitstr eam. Initialization frames (IDRs or GDRs) are
sent to endpoints that switch to a new source. IDR frame picture quality is typically lower than regular
P-frames, so GDR is a m eth od of gr ad ually r efre shi ng t he pi ct ure over a nu mber o f frame s, givin g a
smoother, less bursty bitstream.
HD Interoperability
Cisco TelePresence Interoperability delivers any-to-any capabilities so that standards-based video
conferencing technologies can participate in Cisco TelePresence meetings. This offering extends the
immersive experience beyond Cisco TelePresence to virtually all standard-definition (SD) and
high-definition (HD) v ideo conf ere ncin g sy stem s a nd ot h er business v ide o app lic atio ns and
technologies.
HD Interoperability allows high-definition 720p inter-operability with third-party endpoints and
includes the following features:
• Negotiates higher b andw idt hs u p to 2. 25 m bps for HD Int erop c alls .
• Supports the Advertise G.722 Codec audio codec feature and indicates the ability to send and
receive G722 audio for the audio portion of t he Inter op call with tr aditio nal vide o confere ncing
participants. CTS send s this G. 722 audio stream along with w ideba nd a dvanced audi o codi ng wit h
a low delay (AAC-LD) audio stream.
Note Presentation video and au dio ar e not shared wit h HD Inter op endpo ints.
• Interoperates with Cisco Unified Videoconferencing CUVC 52XX, which sen ds
non-context-adaptive arithmetic coding (CABAC) video for improved video quality with better
compression.
• Adds support for HD quality and standard (SD) quality devices in the same meeting with support
for traditional vide o confere ncing devices co nnecte d to CUVC 52 XX.
Once HD Interop is configured in the CTS Ma nager Configuration > Application Settings window,
CTS Manager alway s r eserves HD In tero p re sour ces. Se e the Cisco TelePresence Manager
Administration Guide for your release on Ci sco .com fo r mor e i nform at ion.
Note All of the rooms that are to be added to the call must support this feature.
See the following HD interoperability support documentation on Cisco.com:
• Cisco TelePresence System 3000 Cisco TelePresence Interoperability
• Cisco TelePresence System 3200 Cisco TelePresence Interoperability
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• Cisco TelePresence Multipoint Switch Administra tion Gui de
IPSLA for In-Band Traffic Analysis
See the Cisco TelePresence Sys tem C ommand -Lin e Inte rface R eference Guide for information about the
Internet Protocol Service Level Agreement (IPSLA) for in-band simulated traffic analysis feature.
Login History
For enhanced security, the system reports the most recent login history when you initially log into the
system. The login history reports the user, time, and location of the last successful login.
See the Cisco TelePresence System Command-Line Interface Reference Guide for more inf orm ation .
Managing Pass words
T o ensure that your system is protected, you must update your password every 60 days. The system alerts
you to the numb er of d ay s re main ing o n y our c ur rent passwo rd i n th e logi n banne r w he n you l og ont o
the system. The system issues a warning when 7 days rema in on your current password, and so on un til
the password expires.
Warning
If the password is allowed to expire, the system will ignore the login attempt and you cannot access
the system. You must create a new password using the Cisco Unified Communications Manager
Administration application.
See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence
System for more in for mat ion.
Multi Cluster Cisco Unified CM
If you use Cisco TelePresence Manager (CTS-Man), the first time setup process allows Administrators
to add more than one Cisco U nified CM clu ster. An Administrator can then add, mo dify, and view the
status of up to 5 i ndividual Cisco U nified CM cluste rs. Base d on you r dial - plan , you m ay ne ed t o
configure the CTS device Dial Plan configuration settings in the Cisco Unified CM. See the following
documentation for more information:
• Dial Plan Informatio n s ecti on of the Cisco Unified Communications Manager Configuration Guide
for the Cisco TelePresence System.
• Cisco TelePresence Manager home page on Cisco.com.
Multipoint LTRP
Support for multi-point Long Term Reference Pictures (LTRP). CTS endpoints periodically send back
acknowledgement (ACK) or negative-acknowledgeme nt (NACK) about the R eal Time Protoc ol ( RTP)
video packets they receive or expect to receive and mark them as reference frames or L TRPs. If any video
packet loss is observed, Cisco has pat ented a met hod where in format ion is encode d to a smalle r repair
frame that is transmitted based on the last reference frame that was successfully sent to all receivers. This
allows for fast and ef f icient re cov ery after netw ork losses or jitter wit hout further b urdening the netw ork
with large Intelligent Disaster Recovery (IDR) frames. LTRP works with HD Interoperability.
One Phone Per Office
In Cisco Unified CM, the On e Pho ne Per Office fea ture provides the fu nctio ns of a C TS and a
Cisco Unified IP Phone in one system. See the One Phone Per Office section in the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for
detailed information.
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Password Aging
T o ensure that your system is protected when using Cisco TelePresence Command Line Interface (CLI),
you must periodically update your password. In CTS Release 1.6.0, the system alerts you to the number
of days remaining on y our curr en t pas s word in the login b an ne r whe n y ou log onto the sy st em . In CT S
Release 1.6.0 and later releases, the system issues a warning when 14 days remain on your current
password, and so on until the password expire s. You may get a message similar to the follo wing at lo gin:
“Password change required in 10 days”
The password life (the max imum a ge, in d ay s) is ma nage d using new fields o n the Cisco Uni fied CM
Device > Phone > Product Specific Configuration Layout > Secure Shell Information page:
• SSH Admin Life
• SSH Helpdesk User
• SSH Helpdesk Password
• SSH Helpdesk Life
Password expiration is fixed at 60 days. A setting of 0 disables password aging. U nless the configured
life has been disabl ed (by being set to 0), password age is set to have 2 days remainin g in the following
situations:
• New installations and factory resets.
• Software upgrades (if the password age is less than the configured age).
• Password recovery (by logging in usi ng y our pwrecovery account).
Note When the password ag e has expi red, a warning me ssage is shown br iefly on -scre en b efore lo ggi ng ou t.
For more information see the Secure Shell Information section in the Cisco Unified Communications
Manager Configuration Guide for t he C isco TelePresence System. See also the Cisco TelePresence
System Command-Line I nter face Re ference Gui de.
Presentation Output Device
In Cisco Unified CM, the Presentation Output Device field in the Product Specific Configuration Layout
window for the CTS 3000 and CTS 320 0 cont ains a new choice in the drop-d own menu: No ne. See t he
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for
detailed information.
Quality Per Display - 720p (Lite)
Part of the E1/T1 Suppo rt - E xten ded Re ac h package of features, in Cisco Unified CM, the Quality per
Display field can be set to “High Detail, Limited Mot ion: 720p (Li te).” This allows a CTS endpoint to
work on a T1 (1.544 Mbps) co nnectio n over a VPN conne ction and en able s “1 Frame pe r Second ”
(1FPS) capability. The T1 CTS endpoint supports the following:
• T1 (clear cha nnel ) w ith out V PN —72 0p Lit e, 1fp s pr e sen tati on with out aud i o add -i n.
• E1 (channelized ) IPsec w ith VPN —720 p L it e, 1f ps prese nta tio n wi thou t a udio a dd-in .
• E1 (clear cha nnel ) w ith out V PN —72 0P g ood , 5fps p resen tat ion w ithout aud io a dd -in.
• Progressive IDR frames option enabled for media.
• 936kbps main video display 720p bitstream enables HD Interoperability vide o, a long wi th o v erhe ad
and audio, to fit in a T1 channel with pr esentat ion compr essed down to 100kbp s at 1fps.
• 1 frame per second (FPS) auto-collaboration.
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Note The audio addin conf softkey is not available on the Cisco Unified IP Phone when using the 720p (Lite)
feature.
For secure calls, all audio add-ins must be secure or the entire call will drop to insecure.
See the Quality (per Display) field in the Product Specific Configuration Layout window for your system
in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePr esence System.
Prerequisites
Before beginning the tasks in this guide, make sure that the following conditions are met:
1. CTS is properly assembled and wired according to the guidelines in the Cisco Te lePresence System
Preface
Assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides for your
system on Cisco.com:
Products > TelePresence > Cisco TelePresence Syst em > TelePresence System
2. Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses
DHCP by default.
3. Cisco Unified CM is running and is using version 7. 0.2, 7. 1.2, 7.1.3 , or a later re lease.
Note To use the Cisco TelePresence System Enhanced Phone User Interface (MIDlets), you must install
Cisco Unified CM Release 7.0.2 , 7.1.2, 7.1 .3, or a late r releas e).The supporte d MIDle t version is
embedded in the software file s that are av ailable on the Cisco Unified Communications Manager Support
page at the foll owing U RL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_suppor t_series_ho me.html
4. Verify the following:
–
The Cisco TelePresence device name in Cisc o Unified C M fo llows the fol lowing for mat: Th e
characters “S EP” fo llowed by th e device MAC address . Assi gn the ho stnam e so tha t it is
resolvable by Domain Name System (DNS).
Note DNS (domain) is o ptiona l.
–
Each Cisco TelePresence/IP phone combination takes 11 units of the Cisco Unified CM unit
license:
—5 units for the Cisco Unified IP Phone 7970/797 5
—6 units for the Cisco TelePresence unit.
–
CTS and the Cisco Unified IP Phone are both configured in Cisco Unified CM as a shared line.
Note For all SCCP and SIP firmware upgr ades fr om firmware rel ease version s e arl ier tha n 8.3(3 ) t o versi on
8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded
to version 8.5(2), you can upgr ade you r Cisco Unified IP Phone to versi on 8.5(3) or a la ter rele ase.
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Preface
See the Installation Notes section of the Cisco Unified IP Phone Release No tes for Firmware Release
8.5(3) (SCCP and SIP) for download instructions.
5. The Cisco Unified IP ph one ca n be c onfigured a s foll ows:
a. If option 1 50 of D HC P is en ab led—A lt erna tive TFTP=N O
b. If you use m anu al en try— Al ter native TFTP=Y ES
For more information about the Cisco Unified IP Phone 797 0/797 5 series, ref er to the
Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod _maintena nce_guides_list.ht ml
6. Make sure the MAC address of the device you are installing is known or available. The MAC address
comprises a unique 12-c harac ter hexade cimal num ber that ident ifies a Cisco Unified IP phone or
other hardware device.
–
Locate the MAC address nu mber on a l abe l on the b ack of the Cisc o TelePresence system
primary codec (for exampl e, 000B6 A409C405 ). Cisco Un ified CM makes the MAC address a
required field for Cisco Uni fied IP ph one d evice configu ratio n.
–
When entering the MAC address in Cisc o Un ified CM fields, d o no t use space s o r dashe s, and
do not include any other char acters that may p recede th e MAC address on the label.
Note When entering the MAC address in Cisco Unified CM fields, do not use spac es or dashes, and
do not include any other char acters that may p recede th e MAC address on the label.
Tip For best results, Cisco recommen ds that you change the scr een resolut ion to 102 4 x 768.
Document Organization
Information about using the Cisco TelePresence System Administration application is provided in the
following chapters:
• Chapter 1, “Using the Cisco TelePresence System Administration Interface”
• Chapter 2, “Device Informa tion”
• Chapter 3, “Configuring the Cisco TelePresence System”
• Chapter 4, “Troubleshooting the CTS 500”
• Chapter 5, “Troubleshooting the CTS 1000”
• Chapter 6, “Troubleshooting the CTS 1100”
• Chapter 7, “Troubleshooting the CTS 1300”
• Chapter 8, “Troubleshooting the CTS 3000 and CTS 3200”
• Chapter 9, “Troubleshooting the CTS 3010 and CTS 3210”
• Chapter 10, “Monitoring the Cisco TelePresence System”
• Appendix A, “Satellite Licenses for the Cisco TelePresence System”
• Glossary
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Note For access to the Cisco TelePresence System Administration Guide from online help, refer to the
book-level PDF at the following URL:
http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_6/admin/guide/cts_1_6.pdf
Or choose Help > View PDF.
Related Documents
Related Topic Document Title
Software Documents
Information about the Cisco TelePresence
Multipoint Switch (CTMS).
Cisco TelePresence Manager application t o
schedule confere nce r oom c all s.
Information abou t SNM P in Cisco pr odu ct
solutions.
Cisco TelePresence Administration Software
documentation an d soft ware downloa d p age.
Roadmap of Cisco TelePresence System (CTS)
hardware and software installation and
configuration documen ts, includ ing guide s to
install and operate op tiona l sof tware a pp licat ions.
Cisco TelePresence Manager documentation
home page.
Cisco Validated Design Program. Systems and
solutions designed, te sted, and d ocume nte d to
facilitate faster, more reliable, and more
predictable customer deployments.
Cisco TelePresence Recording Server
information.
Cisco TelePresence System system message
information.
Cisco command-line interface (CL I) inform ation
for configuring the Cisc o TelePresence System.
Cisco Unified CM documentation type s and
locations.
Cisco Unified CM configuration with the
Cisco TelePresence System.
Cisco Unified IP Phone firmware download
instructions.
Cisco Unified Communications Manager Support
page.
• Cisco TelePresence Multipoint Switch Administration Guide
• CTS Manager Administration Guide
• Simple Network Ma nage ment Pr otoc ol ( SN MP)
• Cisco TelePresence Administration Software
• Cisco TelePresence Administration Software Documenta tion
Roadmaps
• Cisco TelePresence Manager
• Cisco TelePresence Network Syst ems 2. 0 De sign Gui de
• Cisco TelePresence Recording Server home page on C isco .c om
• Cisco TelePresence System Message Guide
• Cisco TelePresence System Command-Line Interface Reference
Guide.
• Cisco Unified Communications Manager (CallManager)
Documentation R oad ma ps
• Cisco Unified Communications Manager Configuration Guide for
the Cisco TelePresence System
• Installation Notes section of the Cisco Unified IP Ph one R ele ase
Notes for Firmware Release 8.5(3) (SCCP and S IP)
• Cisco Unified Communications Manager Support
Preface
Cisco TelePresence System Release 1.6 Administration Guide
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Preface
Cisco Unified IP Phones 7900 Series
documentation.
Cisco TelePresence System (CTS) hardware and
software docume nta tio n, inc ludi ng inf orm ati on
about CTS devices.
Session Initiation Protocol (SIP) pag e.
Hardware Documents
Upgrades hardware in a n exist ing CTS 30 00
Series installation, including removing the
projector and adding new speakers, speakers
covers, and L C D d i s play.
Outlines the steps and best practices for
assembling and installing the
Cisco TelePresence 3010.
Outlines the steps and best practices for
assembling and installing the
Cisco TelePresence 3210.
• Cisco Unified IP Phones 7900 Series Maintain and Operate Guides
• Cisco.com
Products > TelePresence > Cisco TelePresence System >
TelePresence System
• Session Initiation Protocol (SIP)
• Removing the Projector and A ddi ng a P resentation Di splay fo r
CTS 3000 and CTS 3200 Systems
• Cisco TelePresence System 3010 Assembly, Use & Care, and
Field-Replaceable Unit Guide
• Cisco TelePresence System 3210 Assembly, Use & Care, and
Field-Replaceable Unit Guide
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Obtaining Documentation and Su bmitting a Service Reque st
For information on obtaining docume ntatio n, submittin g a service request, an d gatherin g additiona l
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at the following URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
Preface
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Contents
CHAPTER
1
Using the Cisco TelePresence System
Administration Interface
Revised: June, 2010, OL-13676-05
This chapter contains the following sections:
• Overview, page 1-1
• System Status, page 1-2
• Navigation, page 1-6
• Accessing Online Help, page 1-9
• Where to Go Next, page 1-10
Overview
Note No more than one administrator should access the CTS administration interface at one time.
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Administrators use the Cisco TelePresence System Administration application to maintain the
Cisco TelePresence System (CTS) software.
Administrative tasks include the following:
• Viewing device information and deta iled syste m status informat ion
• Configuring system settings
• Monitoring the stat us of Ci sco TelePresence system e quip me nt
• Troubleshooting the system
For first-time setup instructions, refer to the Cisco TelePresence System Assembly Guide for your
system on Cisco.com:
Products > TelePresence > Cisco TelePresence System > TelePresence System
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System Status
Chapter 1 Using the Cisco TelePresence System Administration Interface
Figure 1-1 shows an example of the Cisco TelePresence System Administra tion window. Click the task
name or the arrows in the left panel to navigate to tasks.
Figure 1-1 Main Cisco TelePresence System Administration Window
System Status
This section contains the following system status information:
• System Status Window, page 1-2
• Device Status Indicators, page 1 -3
• Cisco Unified Communication s M ana ger Sta tus, page 1-4
• In a Call Indicator, page 1-4
System Status Window
System status is alw ays in vie w in the low er left corner of t he Cisco TelePresence System Administ ration
window, as shown in Figu re 1-2. The system administrator should closely monitor this area for changes
in the status of the C isco TelePresence system f unct ions and eq uipm en t. T he sy st em st at us is upd ate d
every 60 seconds.
Note Information provided in t he Syst em In forma tio n Detail s win dow is use d by C isco tec hni cal su pport
personnel to assist in troublesho oting you r system.
To view detailed status information in the System Status box, follow these steps:
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Step 1 Move your mouse over the colored icons in the System Status box to display dialog boxes containing the
state of each piece of equipment. For example, rolling your mouse over the green check-mark icons in
Figure 1-2 will show the detailed state of the equipment.
Figure 1-2 System Status Window
Or
Step 2 Click the Status Detail button (the magnifying glass icon) in the upper right corner of the System Status
box. The Tooltip Box appears.
Step 3 Move your mouse over the colored icons to see the detailed state of the equipment, as in Step 1.
System Status
Device Status Indicators
CTS devices include the following:
• Cameras
• Displays
• Document Camera
• Projector/Display
• Room IP Phone
The System Status box shows the following icons for the camera , display, documentation camera,
projector, and room IP phone for the cond itions indicat ed.
• Ellipses or Black Dot—Microphone is not expected or
microphone is not co nnect ed.
• Green check ma rk—Devic e is con figured an d opera tiona l.
• Hourglass—Device status is unknown or is being
determined.
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Chapter 1 Using the Cisco TelePresence System Administration Interface
• Question Mark— M icr ophone is not expected o r
microphone is not co nnect ed.
• Red X with a broken pipe—Device in inaccessible. This
icon is seen if the primary c odec ca nnot com municate with
a secondary codec.
• Red X—Device is not connected or device is not
configured:
–
Cameras—When the video cable is not connected or is
loose, or when the Ethe rnet cable is not conne cted.
–
Displays—When the vi deo ca ble is n ot c on necte d or
the display does not have power.
–
Projectors—If the video cable is unplugged or the unit
does not have power.
–
Microphones—Offline.
–
If you have specified in Cisco Unified
Communications Ma nager (Ci sco Unified CM) that a
projector/LCD is present and there is not one present.
Cisco Unified Communications Manager Status
The Cisco Unified C omm unic ation s M ana ge r ca n be in th e following sta tes:
• OK
• Inaccessible
In a Call Indicator
The Status box tracks when the meeting room is in a call and displays the security level of active calls.
When in a call, the security le ve l is determined between the tw o endpoints. There are f i ve p ossible le v els
of levels of security.
• Yes/Encrypted—Active call with both the signaling a nd the media encrypt ed.
• Yes/ Authenticate d—Ac tive call with encrypti on on the call signa ling only.
• Yes/Non-Secure—Active call with no authentication or encryption.
• Yes/Not Available—Active call but the security level of that call is unavailable.
• No—Not actively in a call.
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Chapter 1 Using the Cisco TelePresence System Administration Interface
Call Connection Status Network Bars
The CTS software monitors the receiving video quality, and a set of network bars is displayed on the
main display screen to indicate the quality of a call. Connection quality is rated either good, marginal,
or poor. When connection quality reaches the poor state, the call is terminated.
Ta ble 1 describ es main displa y screen call c onnectio n status network bars.
Table 1 Call Connection Network Status Bars
Status Bars Description
Five Bars—Lowest Resolution of
Received HD Streams—1080p
Describes the lowest resolution of all received HD streams and the highest percentage
of packet los s o f all r ece ived HD stre a ms, a ffecting how th e rece ived pre sen t ation i s
rendered. Range is 1 to 5 bar s.
Connection Quality
The receiving video quality is either:
• Poor—Call will be dropped
• Good—Call is co nnect ed
System Status
Four Bars—Lowest Resolution of
Received HD Streams—720p
Three Bars—Lowest Resolution of
Received HD Streams—Common
Intermedia te For mat (C IF)
The call connection status bars appear in the top right corner of the center main display
screen.
Note Call connection network status bars replace network congest ion messages that
are displayed on the main di splay scree n.
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Navigation
Table 1 Call Connection Network Status Bars
Status Bars Description
Two Bars—Highest Percentage Packet
Loss Above 1% Warning Threshold
One Bar—Highest Percentage Packet
Loss Above 10% Error Threshold
Chapter 1 Using the Cisco TelePresence System Administration Interface
Navigation
In the navigation pane at the left side of the Cisco TelePresence System Administration w indow, the
Configuration, Troubleshooting, and Moni toring fol ders displa y lists of tasks. List s of tasks are also
displayed in the ma in cont ent area o f the w indow wh en yo u cl ick o n a ny of t he fol lowing in t he
navigation pane:
• Configuration
• Troubleshooting
• Monitoring
You ca n quickl y access a tas k by clicking th e highligh ted name (IP Set tings , for example ).
Figure 1-3 shows your choices for accessing system adminis tration tasks.
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Chapter 1 Using the Cisco TelePresence System Administration Interface
Figure 1-3 Choosing Cisco TelePresence System Administration Tasks
Navigation
The following sections describe objects, functions, and information that is displayed in the windows
associated with the Cisco TelePresence System Administration application:
• Administration Window Header, page 1-8
• Content Area, page 1-8
• Typing and Selecting Inf orm ation i n Fi elds , pag e 1-8
• Validating Information in Fields, page 1-8
• Validating Information in Windows, page 1-8
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Navigation
Administration Window Hea der
The header a t t he to p o f al l C isc o TelePresence Sys tem A dmi nis tra tio n wi n dows con tai ns t he na m e of
the person currently logged in and provides links for the following functions:
• Logout—Click to log out of the system.
• Help—Click to display online help for using the Cisco Te lePresence System Administration.
• About—Click to display software version and licen sing info rmati on.
Content Area
The frame on the right is the conte nt area, and the gray bar above the content area s hows the navigat ional
path so you can quickly ide ntify wher e you are at any time.
Typing and Selecting Information in Fields
T o modif y information in f ields, use the mouse to high light and delete e xisting i nformation. Type in new
information.
Some fields offer drop-down menus from w hic h you c hoo se se tting s.
Validating Information in Fields
Some Cisco TelePresence System Administration windows contain Apply and Reset b utt ons , whi ch ar e
initially disabled. Once you change or add settings in these windows, both buttons become enabled.
• Use the Apply button to apply new or modified informati on. Whe n you click Apply, validation is
performed for all fields in that window, and a message is displayed if there is invalid data in the
fields.
• Use the Reset button to discard changes and restore the values shown when the window was first
displayed.
Other Cisco TelePresence System Adm ini stra tio n wind ows have fields contai n ing in for mat ion suc h as
IP addresses, domain name s, medi a port numb er s, and so on , that ar e validated whe n you exit the field.
When information in a field is found to be invalid, a message describing the error is displ ayed.
Validating Information in Windows
When you go to t he n avigation pa ne a nd cl ick a tas k, the Cisc o TelePresence System Adm ini stra tion
software checks data in the current window and takes an action, as follows:
• If all changes are saved, the content area displays the requested window.
• If there are unsaved changes in the curren t window and data is valid, a messa ge reminds you that
there are unsaved changes. An OK button saves the changes, an d a Cancel button allows you to
continue modif ying da ta.
• If there are unsaved changes and the data is not valid, a message explai ns what to do an d provides
OK and Cancel buttons to assist you.
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Chapter 1 Using the Cisco TelePresence System Administration Interface
Note If you change settings and clic k Apply in the navigation pane, the reque st may take a few moments to
take effect. Wait until the pending request is completed before clicking a new task.
Accessing Online Help
Online help describes the Cisco TelePresence System Administration graphical user interface (GUI).
Use the following information to find information in the online help screens:
• Navigating Online He lp, pa ge 1- 9
• Accessing this Adm inist ratio n G uid e From O nline Help, pa ge 1-1 0
Navigating Online Help
To access online help, follow these steps:
Accessing Online Help
Step 1 In the Cisco TelePresence Administration w indow, click the Help button o r click Help in the toolbar in
the upper right corner of the Cisco T el ePresence Syst em Administrat ion screen. Th e Cisco TelePr esence
System Administration Onli ne Help window appear s.
Step 2 Click the Contents tab to navigate through online h elp topi cs.
Step 3 Click the Index tab to navigate through the list of online help terms and topics. You can type a keyword
to locate specific information.
Step 4 Click the Favorites tab to manage frequently used subjects within the online help.
a. Click on a subject in the Contents tab.
b. Select the Favorites tab to view the Current Topic that you selected in the Contents tab.
c. Click Add to save to Favorites.
d. Click Remove to delete from Favorites.
Step 5 Use Hide, Back, Forward, and Print to navigate thr oug h th e onli ne h elp w indows.
Step 6 Click Print to print a copy of the online help page.
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Where to Go Next
Accessing this Administration Guide From Online Help
Online help mirrors what you can see in the Cisco TelePresence System interface. When you need more
information about a topic in the online hel p, you can acce ss the Cisco TelePresence System
Administration Guide (this document) from the menu bar on the Cisco TelePresence System
Administration screen.
To access the Cisco TelePresence System Administration Guide from Online Help, follow these steps:
Step 1 Choose Help > Vie w PD F.
Step 2 Save or open the file when pro mpte d.
Note The complete versi on of the C isco TelePresence Sys tem Admin istr ation G uide is a vail able on Cisco. com.
Where to Go Next
Proceed to Chapter 2, “Device Information” to access the Cisco TelePresence System Administration
application.
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Contents
CHAPTER
Device Information
Revised: June, 2010, OL-13676-05
This chapter contains the following sections:
• Accessing the Device Information Window, page 2-1
• Device Information Fiel ds , p ag e 2-3
• Hardware/Software Versions, page 2-5
• System Information Details, page 2-6
• Where to Go Next, page 2-13
2
Accessing the Device Information Window
The Device Information window is the first thing you see when you log on t o the Cisco TelePresence
System Administrati on i nterfac e. I t is from th is wi ndow that you ca n ac cess con figuration,
troubleshooting, and monitoring tasks for the Cisco TelePresence System (CTS) as well as view
information about the devices installed on you r system.
Before You Begin
To access the Cisco TelePresence System Administration application for the first time, complete the
steps in Logging i nto the Cisc o U nified CM Adm ini stra tor sect ion of Ci sc o Un ified C omm un ica tio ns
Manager Configuration Guide for the C isco TelePresence System.
To view information about the Cisco TelePresence devices on your system, follow these steps:
Step 1 Log in to the Cisco TelePresence System Administration interface by completing the following steps:
a. Open an Internet Explorer browser window and type in the IP address of the system in the URL field
and click Enter. The Cisco TelePresence Administration Login Screen appears, as shown in
Figure 2-1.
Note If you need to obtain the IP address, do t he following:
1. On the IP phone, l oca te “M anua l” at the b ott om of t he scre en a nd p ress t he Manual soft key.
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Accessing the Device Information Window
Or
2. Locate “Info” at the bottom of the screen and press the Info soft key.
3. Scroll down to the IP Add ress l ist ing an d copy t he a ddr ess.
Figure 2-1 Cisco TelePresence System Administration Login Screen
Chapter 2 Device Information
In the Admin field, type admin.
b.
c. In the Password field, type cisco.
Note You ca n chan ge the d efault passwor d in Cisc o Uni fied CM. Se e t he Ci sco U nified C ommuni cati ons
Manager Configuration Guide for the Cisco TelePresence System.
d. Click Login.
The Device Information win dow appears, as shown in Figure 2-2.
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Chapter 2 Device Informatio n
Figure 2-2 Device Information Screen
Device Information Fields
Step 2
View the information in the following sections within the Device Information window:
• Device Information Fiel ds
• Hardware/Software Versions
• System Information Details
Device Information Fields
The Device Information area contains details about the settings that were configured in the CTS and the
Cisco Unified CM. The information in Ta ble 2-1 describes setting descriptions i n the Device
Information fields.
Note The Cisco TelePresence System de vice typ e must b e specif icall y sele cted be fore yo u can upgrade to ne w
CTS Software releases.
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Device Information Fields
Table 2-1 Device Information Fields
Chapter 2 Device Information
Field or Button Setting or Description
System Model Cisco TelePresence System model can be one of the following:
• CTS 500
• CTS 1000
• CTS 1100
• CTS 1300
• CTS 3000
• CTS 3010
• CTS 3200
• CTS 3210
System Configuration Indicates the number of hig h-definition di splays for this system.
Phone Number Call pattern for the IP phone as defined in Cisco Unified CM.
Meeting Room Name of the meet ing room in whic h this p articular CTS is located as
defined in Cisco Unified CM .
TelePresence MAC Address MAC address of the primary CTS c odec.
TelePresence Host Name Host name of the primary CTS codec.
TelePresence IP Address IP add re ss of the pri mar y CTS code c.
IP Phone MAC Address MAC Address of the IP phone a s e ntere d using Cisc o Un ified C M.
IP Phone Host Nam e Host name of the IP ph one a s con figured using Cisc o Unified CM .
IP Phone IP Addre ss IP address of the IP pho ne a s configure d usi ng Cisco U nified CM.
IP Phone Software Version Version of the ope rat ing syste m soft ware i nsta lled on this IP phon e.
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Chapter 2 Device Informatio n
Hardware/Software Versions
Version information is collected from the ha rdware and so ftware ver sions currently l oaded in the system.
In the Hardware/Software Versions area, data in bold blue text (with an asterisk “*”) indicates which
software image is currently running. Ta ble 2-2 describes the hardware and software versions information
fields.
Detailed information is displayed per codec:
• One codec—For systems with one co dec, all inf orma tion display e d is for the sy stem ’s single codec.
• Three codecs—For syste ms wi th t hre e c odec s, hardwa re a nd software inf orm a tio n is di spla yed for
left, center, and right codecs.
• Presentation code c— For syst ems t h at incl ud e a pr esent at ion co de c, ha r dware a nd sof tware
information for the pr esenta tion cod ec is also disp layed.
Table 2-2 Hardware/Software Information Fields
Field or Button Setting or Description
Unit For Cisco TelePresence Systems with more than one codec. Indicates
whether this is the left, center, right, or presentation codec.
Hardware Version Version number of the codec s of the Cisco TelePresence System .
Slot 1 Image
Slot 2 Image
Factory Image Software that is pre-loaded at the factory and the software that will
The flash card is set up with three partitions for the software. Slot 1
and Slot 2 each h old a versi on of t he c odec so ftware.
be loaded after a factory reset.
Hardware/Software Versions
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System Information Details
System Information Details
Information provided in t he Syst em In forma tio n Detail s win dow is use d by C isco tec hni cal su pport
personnel to assist in troublesho oting you r system.
To obtain a detailed report about the system, follow these steps:
Step 1 Log in to the Cisco TelePresence System Administration page. The Device Information window appears.
Step 2 Click on the System Information Details bar. A new window opens.
Step 3 Click the following tabs in the new window:
• Detailed System Information
• Detailed Status Information
Step 4 Click Close to close the window.
Chapter 2 Device Information
Detailed System Information
Information provided in the System Infor mation Detail s windo w is a lso used b y Cisco techn ical support
personnel to assist in troublesho oting you r system.
Detailed information is displayed per codec:
• One codec—For sy st em s with o ne co dec, all information displayed is for the system ’s single codec.
• Three codecs—For syste ms wi th t hre e c odec s, hardwa re a nd software inf orm a tio n is di spla yed for
left, center, and right codecs.
• Presentation code c— For syst ems t h at incl ud e a pr esent at ion co de c, ha r dware a nd sof tware
information for the pre sent ation cod ec is also displayed.
Ta ble 2 -3 describes the fields found in the System Inform ation Details window.
Table 2-3 System Information Details Fields
Field or Button Setting or Description
UDI_Hardware_Ver Unique device identifier hardware version number.
UDI_Serial Unique device identifier serial number.
UDI_PID Unique device identifier pr oduc t i den tificat ion num ber.
System_Up_Time Amount of time the system has been run ning since last re boot.
OS_Ver Versio n nu mb er of t he ope rat ing syste m.
OS_BuildTime Time at which operating system was built.
UBOOT_Ve r Versi on nu mb er of the app lica tio n th at co nt rols th e bo ot
CF_Model Compact flash m odel n umb er.
Camera_PID Camer a produ ct iden tification nu mber.
Camera_Hardwa re Camera hardware num be r.
Camera_Firmware _Ver Camera firmware version number.
process.
1
1
1
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Chapter 2 Device Informatio n
Table 2-3 System Information Details Fields (continued)
Field or Button Setting or Description
Camera_Hardware_Ver Camera hardware version number.
Camera_BuildTime Time at which the camera firmware version was built.
Document_Camera_Serial Document camera serial number.
Document_Camera_Hardware_Ver Document camera hardware version number.
Document_Camera_Model Document camera model number.
Display_Serial Serial number of the display.
Display_Hardware_Ver Display hardware version number.
Display_Model Display model number.
Display_BootCode_Ver V ersion number of the boot loader for AppCode. BootCode also
Display_AppCode_ Ver Version number for AppCo de. AppCo de provides monitori ng,
FPGA_ID Field programmable gate array identification number.
FPGA_Rev Field programmable gate array revision number.
FPGA_BuildTime Time at which field programmable gate array was built.
MainRx_DevID Main camera device identification number.
MainRx_Rev Main camera revision number.
AuxRx_DevID Auxiliary came ra ( docum en t c amer a or VGA i nput device)
AuxRx_Rev Auxiliary camera (docum ent cam era or VGA input device)
MainTx_DevID Main display (plasma) device identification number.
MainTx_Rev Main display (plas ma) revision num be r.
AuxTx_DevID Auxiliary display (projector) device identification number.
AuxTx_Rev Auxiliary display (projector) revision number.
OSD_DEVICE1_BuildTime On screen display (device 1) build time.
OSD_DEVICE5_BuildTime On screen display (device 5) build time.
VCODEC_encoder_ Ca rd_Ver Video CODEC encoder card version n umb er.
VCODEC_decoder_ Ca rd_Ver Video CODEC decoder card version n umb er.
Audio_Hardware_Ver Audio version hardware version numbe r.
Audio_CPLD_Ver Audio complex programm able lo gic device version numbe r.
Audio_DSP_BuildID Audio DSP software version.
Audio_Base_Boar dID Ty pe of aud io base boa rd. Choi ces are :
System Information Details
1
1
2
2
2
provides upgrade feature for AppCod e.
managing control, and diagnostic functionality.
device identification numbe r.
revision number.
3
• 0xAD
Audio_Base_Boar d_FAB_Ver Hardware version of the audio ( bas e) b oa rd
Audio_Base_Boar d_FW_Ver Firmware version of the audio (base ) board
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• 0xAB
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Table 2-3 System Information Details Fields (continued)
Field or Button Setting or Description
Audio_Extension_UnitID Type of audio extension boa rd (AEB). The board t ype is either
Audio_Extension_ Uni t_FAB_Ver Hardware version of the a udio exten sion boa rd .
Audio_Extension_ Unit_FW_Ver Firmware version on the audio extension board.
Audio_Clock_Sou rce Clock source syncing the audio an d v i deo st rea ms.
Audio_PCB_S/N CTS 500 and CTS 1300 only. Unique device identification
Audio_PCB_P/N CTS 500 and CTS 1300 only. Unique device UDI containing
Audio_PCB_Rev CTS 500 and CTS 1300 only. Unique UDI containing hardware
PoE_Reset_Available Indicates whether Power over Ethernet (PoE) Reset feature is
Mfg_Installed_C ert Security c ertificate fo r encr ypt ion defined by Cisco Roo t
Locally_Significant_Cert Security certificate obtained through Certificate Authority
Max_Security_Setting Configured security setting.
Aux Control Unit_Model Auxiliary control unit model.
Aux Control Unit_Ver Auxiliary control unit system firmware version.
Aux Control Unit_UDI_Vid Auxiliary control unit unique device identifier version
Aux Control Unit_UDI_Pid Auxiliary control unit unique device identifier product
Aux Control Unit_UDI_Sn Auxiliary control unit unique device identifier serial number
Projector_Model Projector model number, if projector is installed.
1. CTS 1300 displays information for Center, Left, and Right cameras.
2. The document camera is not available on the CTS 1300.
3. CTS devices are backward compatible up to two CTS Software Releases. Cisco recommends that you upgrade to the latest
Chapter 2 Device Information
0xAE or is disconnected.
Note Data displays connected directly to the CTS detects
both cable and power. Data displays connected with an
AEB can only detect the cabl e connec tion, not power.
See the “Testing Presentation Devices” sec tion on
page 8-24.
(UDI) containing seri al numbe rs unique t o that print ed circui t
board (PCB).
part numbers uni que t o tha t PCB .
revision information unique to that PCB.
available.
Certificate Authority.
Proxy Function (CAPF), whi ch s upe rsede s th e manufa ctur ing
installed security certificate.
identificat i on .
identification number.
version sof twa re.
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Chapter 2 Device Informatio n
Detailed Status Information
Detailed information is displayed per codec:
• One codec—For systems with one co dec, all inf orma tion display e d is for the sy stem ’s single codec.
• Three codecs—For syste ms wi th t hre e c odec s, hardwa re a nd software inf orm a tio n is di spla yed for
left, center, and right codecs.
• Presentation code c— For syst ems t h at incl ud e a pr esent at ion co de c, ha r dware a nd sof tware
information for the pr esenta tion cod ec is also disp layed.
Tip Yo u can also view this wi ndow by returning to th e Device Info rmation w indow and click ing th e
magnifying glass icon in the upp er right corner of t he Status pan e, which is in th e lower left corne r of
the screen. See Figure 2-3 for an example of the magnifying glass icon an d the Status pa ne.
Figure 2-3 CTS 1300 System Status
System Information Details
Ta ble 2 -4 contains descriptions of the Status Details fields. CTS displays a red X next to devi ces that are
not operational o r in e rror.
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Chapter 2 Device Information
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Chapter 2 Device Informatio n
Table 2-4 Detailed Status Information Fields
Field Setting or Description
Peripheral Status Cameras
System Information Details
•
Video Cable Connection
• Ethernet Connecti on
Note CTS 130 0 d isplay s inf or matio n f or Ce nte r, Left, and Righ t
cameras.
Displays
•
Status
Microphones
•
Status
Note CTS 1300 displays information for the following
microphones:
–
Positional (Center, Left, and Right)
–
Table (Center, Left, and Right )
–
Not used (ellipses)
Document Camera
•
Video Cable Connection
• Power St a tus
• Cisco Unified CM Configuration
• Ethernet Connecti on
Note The docum ent cam era is not available on the CTS 1300.
Projector/LCD
•
Video Cable Connection
• Power St a tus
• Cisco Unified CM Configuration
• Status
• Lamp Age (hours)
Note Lamp age is 2000 hours; status alarm issues when 2000 hours
is reached.
• Ambient Temperature
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• LCD Temperature
IP Phone
•
Status
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System Information Details
Table 2-4 Detailed Status Information Fields (continued)
Field Setting or Description
System Status
Note Further status information is located in the Time Since Last Update and Microphone Status
Time Since Last Update
• Cisco Unified CM
• In a call
• Audio/Video Expansion Box
• Auxiliary Control Unit
Presentation Codec
•
Cisco Unified CM Configuration
• Status
sections at the bottom of the Stat us Deta ils page.
Chapter 2 Device Information
A running timer is located at the bottom of the Status Details page that displays elapsed time since last
update.
Microphone Status
A roadmap of microphone status information icons is displayed at the bottom of the Status Details page.
• Ellipses—Not Expected / Not Connected.
• Green Check Mark—C onnec ted.
• Question Mark—Not Expected / Not Connected.
• Red X—Not connected.
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Chapter 2 Device Informatio n
Where to Go Next
Proceed to the following Cisco TelePresence system administration tasks from the Device Information
window:
• Configuring the Cisco TelePresence System, page 3-1
• Platform-specific trouble sho oti ng:
–
Troubleshooting the CTS 500, p age 4-1
–
Troubleshooting the CTS 1000, page 5- 1
–
Troubleshooting the CTS 1100, page 6- 1
–
Troubleshooting the CTS 1300, page 7- 1
–
Troubleshooting the CTS 3000 and CTS 3 200 , p age 8- 1
• Monitoring the Ci sco TelePresence System, page 10-1
Where to Go Next
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Where to Go Next
Chapter 2 Device Information
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Contents
CHAPTER
3
Configuring the Cisco TelePresence System
Revised: June, 2010, OL-13676-05
This chapter contains the following sections:
• First Time Setup, page 3-1
• IP Settings, page 3-5
• Network Settings, page 3-9
• Cisco Unified Communication s M anage r Set tings, p age 3-10
• Address Book, page 3-11
• Telephony Settings, page 3-1 1
• SNMP Settings, page 3-13
• System Settings, page 3-14
• Troubleshooting Your Configuration, pag e 3-17
• Upgrading CTS Codec Firmware, pa ge 3-19
• Managing Passwords, page 3 -20
• Where to Go Next, page 3-21
First Time Setup
To set up your Cisco TelePresence System (CTS) for the first time, you must first load the CTS
Administration soft ware an d bootu p t he syste m. Proce ed t o Loa ding CTS A dmini stration Soft ware.
Loading CTS Administration Software
CTS Administration Software is facto ry-installed on eac h codec and loads during in itial bootup. To boot
up CTS Administra tion So ftwar e, foll ow these st eps:
Step 1 Power on the PDU that is on the bottom of the CTS cabinet by turning the switch to the On position.
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First Time Setup
Step 2 Turn on the codecs that are associated with your CTS device. The displays associated with each codec
Chapter 3 Configuring the Cisco TelePresence System
become active. CTS displays green check mark s on all displays t o show bootup progress. Boo tup is
complete when the system displays six check marks, as shown in Figure 3-1.
Figure 3-1 Bootup Completed
Note If the last check mark displayed is a red “X,” there has been a compact flash error. If you receive this
error, contact Cisco Technical Support.
Step 3 After bootup completes, make a note of the IP address th at displays on the center of the scr een, as sho wn
in Figure 3-2. Use this information to log in to the Cisco TelePresence System Administration
application. This IP address displays until you log in to Cisco TelePresence System Administration or
use Secure Shell (SSH) to log in to your CTS device.
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Chapter 3 Configuring the Cisco Tel ePresence System
Figure 3-2 System IP Address
First Time Setup
Note If the IP address t hat d isplay s is 192. 16 8.1 00.2, the C TS device c ou ld n ot c onta ct t he D HCP se r ver or
your system does n ot us e DHC P. If your network does not use DH CP, navigate to Configuration > IP
Settings, change the DHCP Enabled setting to No, and specify a static IP address, subnet mask, gateway,
and DNS server.
T o set up a Cisc o TelePresence syste m for a netw ork that do es not use DHCP, complete the proce dure in
the “Configuring a Static IP Address for Networks Th at Do Not Us e DHCP ” secti on on page 3-6
You must reboo t your code c after you co nfigure a stat ic IP addr ess.
After successful bootup, the CTS Admini stration Sof tware loads. Whe n the CTS Administ ration
software completes loading, the Cisco Unified IP phone displays a welcome message that shows the
system IP address. The welcome screen only appears the first time the system is booted up after initial
installation or after a factory reset.
Note The telephone displays a directory number of 7000, but the tele phone is not yet registered and does not
function.
Step 4 If you have not already d one so , co nfigure the yo ur Cisco Uni fied I P Pho ne i n the
Cisco Unified Communic ation s M ana ge r IP Phone Device page . For deta il ed i nstru cti on s to co nfigure
Cisco Unified Communicati ons M a nage r for use wit h you r CTS device, refer to the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
Step 5 From the Cisco I P te leph one w el come p age, pre ss Next. The sy stem r eboots.
Note The system might reboot several times during the initia l startup pr ocess.
Step 6 Open a browser on a computer that is c onnect ed to the ne twork.
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First Time Setup
Step 7 In the URL field, type the IP address that you obtained in Step 3 and press Enter. Th e browser laun che s
Note If you need to obtain the IP address, complete the following steps:
Step 8 Log in to the system by entering the following information:
Chapter 3 Configuring the Cisco TelePresence System
the Cisco TelePresence System Administration application.
a. On the Cisco Unified IP phone, locate “Manual” at the bottom of the screen and press the Manual
soft key.
Note If you cannot locate th e Manual button, proc eed to Step b.
b. Locate “Info” at the bottom of the screen and press the Info soft key.
c. Scroll down to the IP Add ress l ist ing an d copy th e a ddr ess.
• Username: admin (case sensitive)
• Password: cisco (case sensitive)
Note You can change your password in Cisco Unified CM. See the Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System.
Step 9 Click Login. The Device Information window appears, as shown in Figure 3-3.
Figure 3-3 Device Information Screen
Note See the “Upgrading CTS Codec Firmware” section on page 3-19 for information about upgrading to new
CTS firmware relea ses .
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Chapter 3 Configuring the Cisco Tel ePresence System
IP Settings
This section contains the following topics:
• Viewing IP Settings, page 3-5
• Configuring a Static IP Address for Networks That Do Not Use DHCP, page 3-6
• Configuring an Alterna te T FTP Server ( Op tio nal) , pa ge 3 -9
Viewing IP Settings
Note Use Cisco Unified Communications Manager (Cisco Unified CM) to make changes in the IP Settings
window. See the Cisco Unified Communications Manager Configuration Guide for the
Cisco TelePresence System.
The IP Settings window displays the Cisco TelePresence System (CTS) MAC address and hostname and
you can view and m anage the fo llowing:
• DHCP—Select a stat ic IP address, which all ows the Cisco IP phon e to be co nfigured so that the
system recognizes it as a device in the network, rather than a router.
IP Settings
• Domain name
• IP Address
• Default gateway
• DNS servers.
To view and manage IP settings, follow these steps:
Step 1 Choose Configuration > IP Settings.
Step 2 Configure settings for the Cisco TelePresence System uplink to your network using the inform ation in
Ta ble 3 -1.
Step 3 Click Apply to register new or modified settings.
Step 4 Click Reset to restore the original settings.
Note All codecs on the system must be connected and enabled for the factory reset to complete. To register a
device, see the “Optional Hardware” section of the Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System.
Table 3-1 IP Settings
Field or Button Setting
MAC Address: MAC address of the CTS primary codec.
Host Name: Host name of the CTS primary codec.
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Chapter 3 Configuring the Cisco TelePresence System
Table 3-1 IP Settings
Field or Button Setting
DHCP Enabled: Indicates whether Dynamic Host Configuration Protocol (DHCP) has
been enabled for the CTS primary codec. DHCP is enabled by default.
• Click the No radio button to update the following fields:
–
Domain Name
–
IP Address
–
Subnet Mask
–
Default Gateway
–
DNS Server 1
–
DNS Server 2
Domain Name: Indicates the domain name fo r the prim ary co dec.
Use Static IP Address: Indicates whether th e CT S p rimar y co de c is configured to u se a static IP
address. Static IP address is dis abled by default.
• Click the Yes radio button to updat e the following fields:
–
IP Address
–
Subnet Mask
IP Address IP address for the Cisco TelePresence system.
Subnet Mask Subnet mas k us ed f or the IP a ddr ess sup pl ied.
Default Gateway Default gateway for the CTS primary codec.
DNS Server 1 and 2 IP addresses of the Domain Name System (DNS) servers.
Configuring a Static IP Address for Networks That Do Not Use DHCP
If your network do es no t use D HCP, complete one of the fol lowing pro ce du res to co nfigure a stat ic IP
address for your Cisco TelePresence system.
See the following sections to manage static IP addresses:
• Configuring a Static IP Address Using the Cisco TelePresence System GUI, page 3-6
• Configuring a Static IP A ddre ss Usi ng Comm an d-L ine I nter face Com ma nd s, pa ge 3-8
• Command Example, page 3-9
Configuring a Static IP Address Using the Cisco TelePresence System GUI
To configure a static IP address using the Cisco TelePresence system GUI, follow these steps.
Step 1 Connect a DHCP-enab led PC to the secon dary ca mera por t of the prim ary cod ec. Thi s connec tion is
listed as the auxiliary network port in Figure 3-4.
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Figure 3-4 Auxiliary Network Port Location
IP Settings
Step 2
Tip For Windows-based systems, you can see the IP address in the Support tab in the Local Area Connection
Determine the IP address that the Cisco TelePresence system provided for your session.
Status window.
Step 3 Using Secure Shell SSH or another secure client program, start a CLI session with the
Cisco TelePresence system using the IP address xxx.xxx.xxx.1,
Where:
xxx.xxx.xxx is the IP ad dress that Cisco TelePresence provided for your session.
For example, if your de ter mine th at th e Cisc o Telepresence sy stem pr ovided an I P a ddr es s of 1 0.1 .0.2,
enter the a dd res s 1 0.1 .0 .1.
By default, the username is admin and the password is cisco.
Step 4 Network services are started automatically. If needed, enter the following command to start network
services:
utils service start Calling_Services
Step 5 Using a supported Internet browser, log in to the Cisco TelePresence system GUI with the IP address
that you used in Step 3.
Step 6 Enter the user name a nd pa sswor d wh en prom pt ed . By de fault, the user i s admin and the password is
cisco.
Step 7 Navigate to Configuration > IP Settings.
Step 8 Change the DHCP Enabled setting to No.
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IP Settings
Step 9 Enter a static IP address, subnet mask, and IP gateway for your system into the fields. Optionally, enter
DNS server(s) and the network domain nam e. Your system saves the changes and automatically restarts.
Configuring a Static IP Address Using Command-Line Interface Commands
To configure a static IP address using command-line commands, follow these steps.
Step 1 Connect a DHCP-enab led PC to the secon dary ca mera por t of the prim ary cod ec. Thi s connec tion is
listed as the auxiliary network port in Figure 3-4.
Figure 3-5 Auxiliary Network Port Location
Step 2
Tip For Windows-based systems, you can see the IP address in the Support tab in the Local Area Connection
Determine the IP address that the Cisco TelePresence system provided for your session.
Status window.
Step 3 Using Secure Shell SSH or another secure client program, start a CLI session with the TelePresence
system using the IP address xxx.xxx.xxx.1,
Where:
xxx.xxx.xxx is the IP ad dress that Cisco TelePresence provided for your session.
For example, if your de ter mine th at th e Cisc o Telepresence sy stem pr ovided an I P a ddr es s of 1 0.1 .0.2,
enter the a dd res s 1 0.1 .0 .1.
By default, the username is admin a nd t he p assword is cisco.
Step 4 Enter the following command to configure a static network IP address:
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set network IP static ip-address ip-subnet ip-gateway [dns-add ress1][dns-address2][domain-name ]
Where:
ip-address is the IP addr ess of t he s yst em
ip-subnet is the IP subnet mask of the system
ip-gateway is the IP gateway of the system
dns-address1 is the IP address of DNS server 1 (Optional)
dns-address2 is the IP address of DNS server 2 (Optional)
domain-name is the d omai n name for t he ne twork ( O ptio nal)
Command Example
The following example gives the Cisco TelePresence system with an IP address of 10.0.0.2, a subnet of
255.255.255.0, a gat eway of 10.0. 0. 1, a D NS server of 17 2. 16. 1.5 , an d a domai n name of ci sco. co m:
admin:set network IP static 10.0.0.2 255.255.255.0 10.0.0.1 172.16.1.5 cisco.com
ip address successfully set
system restarting...
Network Settings
Configuring an Alternate TFTP Server (Optional)
If you need to use a n alte rn ative TFTP ser ver, configure the pa ra met ers for t he a lter na tive TFTP server
and related Cisco IP phone param eters in Unified CM on the Cisco Unified Communica tions Mana ger
IP Phone Device page. See the Cisc o U n ifie d Com m unication s M a n ager Co n figura ti o n G ui d e f or th e
Cisco TelePresence System for more information.
Note If you are using the TFTP address that DHCP supplies for Cisco Unified Communications Manager, do
not perform this acti on.
Network Settings
You ca n view or configure the fol lowing settings in the Ne twork Setting s window:
• Operational VLAN ID, page 3-9
• Administrative VLAN ID, pa ge 3-10
• Syslog Address, page 3-10
Operational VLAN ID
This field shows a display-only VLAN ID that is standard for networks with a Cisco Unified IP phone.
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Administrative VLAN ID
The CTS must have a VLAN membership ID before it can proceed with a DHCP request for an IP
address.
To view or configure the admini str ative VLAN ID , follow these steps :
Step 1 Choose Configuration > Network Settings.
Step 2 Enter an administrative VLAN ID for Cisco TelePresence in this field.
Note The Apply and Reset buttons become active when a value is entered in this field.
Step 3 Click Apply to register a new or modified setting.
Step 4 Click Reset to restore the administrative VLAN ID setting displayed when you opened this window.
Chapter 3 Configuring the Cisco TelePresence System
Syslog Address
This field shows the display-onl y sysl og a dd ress tha t i s stan dard fo r n etworks with a Ci sco Uni fied IP
phone.
Cisco Unified Communications Manager Settings
T o specify TFTP server lo cations and vie w a list of ava ilable settings fo r this Cisco TelePresen ce system,
follow these st eps:
Step 1 Choose Configuration > Cisco Unified Communications Manager Settings.
Step 2 Configure Cisco Unified CM Settings using the information in Table 3- 2.
Table 3-2 Cisco Unified Communications Manager Settings
Field Settings
Use Configuration TFTP Ser ver
TFTP Server 1 throu gh 5 Click Specify at Use Configuration TFTP Server to activate
Cisco Unified Communications
Manager 1 through 5
• Click Automatic to set the default condition, which is that the
TFTP server will reply to DHCP requests for option 150, or for
a list of TFTP servers that indi cate to endpoints in the network
where to find Cisco Un ified CM configur ation files.
• Click Specify to manually supply IP addresses of TFTP servers
in the interactive fields provided.
interactive fields that are provided for entering TFTP server IP
addresses.
Display-only report t hat shows the name s o f up to five
Cisco Unified Communications Managers.
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Table 3-2 Cisco Unified Communications Manager Settings
Field Settings
CAPF Authentication String Enter the Certificate Authority Proxy Functi on authenti cation
Certificate Trust List (CTL) The Delete CTL button becomes active when the CTS is provided
Step 3 Click Apply to register new or modified settings.
Step 4 Click Reset to restore the original settings.
Note All codecs on the system must be connected and enabled for the factory reset to complete. To register a
device, see the “Opt iona l Ha rdware ” section of the Cisco Unified Communications Man ager
Configuration Guide for the Cisco TelePresence System.
Address Book
string. The characters entered in this field must match the CAPF
Authentication string entered in Cisco Unified CM.
with a CTL by a Cisco Unified CM configured in mixed
authentication mode.
Click Delete CTL to delete all entries on the CTL.
Related Information
See the following documentation for more information about Cisco Unified CM:
• Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
• Cisco Unified Communicati on s Ma nage r ( Cal lMana ger) D ocume nta tion Roa dmap s
Address Book
The Address Book window displays rea d-only en tries that have been set during Cisco Unified C M
configuration. You can create listings for up to 40 meeting rooms.
To view the phone list of Cisco TelePresence system-enabled meeting rooms, follow these steps:
Step 1 Choose Configuration > Address Book.
Step 2 Use Cisco Unified CM to m ake c hange s to the Add ress B ook . See t he Ci sco Unified Communi cat ions
Manager Configuration Guide for the C isco TelePresence System.
Telephony Settings
The Telephony Settings window displays read-only information about the telephony settings for the
Cisco TelePresence System that were set in the Cisco Unified CM.
To view entries in the Telephony Settings window, follow these steps:
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Telephony Settings
Step 1 Choose Configuration > Telephony Settings.
Step 2 View the telephony settings described in Table 3-3 .
Chapter 3 Configuring the Cisco TelePresence System
Table 3-3 Telephony Settings
Field Settings
Auto Answer Displays the automatic answering capability on the phone.
• Yes indicates that automatic answering has been enabled.
• No indicates that automatic answering has been disabled.
Maximum Call Length (mi ns) Displays the defined limit to the number of minu tes allowed for a
call. The default setting is 0 minutes, which means no limit to call
duration is set. The maxim um number of mi nutes tha t can be set is
10080 (7 days).
The call will automatically end at the number of minutes set. When
the default setting is used, the call is never ended automatically.
DSCP For Audio
DSCP For Video
Displays the traffic queuing techniques that define per-hop behavior
based on the Dif ferentiated Services Code Point (DSCP) value in the
IP header of a pa cket. Th e foll owing DS CP s etti ngs ap ply for b ot h
audio and video traffic:
• AF11 DSCP (001010)
• AF12 DSCP (001100)
• AF13 DSCP (001110)
• AF21 DSCP (010010)
• AF22 DSCP (010100)
• AF23 DSCP (010110)
• AF31 DSCP (011010)
• AF32 DSCP (011100)
• AF33 DSCP (011110)
• AF41 DSCP (100010)—Rec ommend ed value
• AF42 DSCP (100100)
• AF43 DSCP (100110)
• CS1 (precedence 1) DSCP (001000 )
• CS2 (precedence 2) DSCP (010000 )
• CS3 (precedence 3) DSCP (011000 )
• CS4 (precedence 4) DSCP (100000 )
• CS5 (precedence 5) DSCP (101000 )
• CS6 (precedence 6) DSCP (110000 )
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• CS7 (precedence 7) DSCP (111000 )
• Default DSCP (000000)
• EF DSCP (101110)
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Table 3-3 Telephony Settings (continued)
Field Settings
Start Media Port Must be in the range f rom 163 84 to 327 66, a nd m ust be lower than
End Media Port Must be in the range from 16384 to 32766, and must be higher than
Step 3 Use Cisco Unified CM to make changes to Telephony Settings. See the Cisco Unified Communications
Manager Configuration Guide for the C isco TelePresence System.
SNMP Settings
The Simple Network Man agem ent Pro tocol (S NMP) Setti ngs window displ ays re ad-o nly i n forma tion
about the SNMP settings for the Cisco TelePresence System that were set in the Cisco Unified CM
configuration.
To view SNMP settings, follow these steps:
SNMP Settings
the End Media Por t se ttin gs.
the Start Med ia Port sett ings.
Step 1 Choose Configuration > SNMP Settings.
Step 2 View the SNMP settings described in Table 3-4:
Table 3-4 SNMP Settings
Field Settings
Engine ID Identifies the local or remote SNMP engine. The remote agent
SNMP engine ID and user password are used to compute
authenticati on and pr ivacy digest s.
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Table 3-4 SNMP Settings
Field Settings
SNMP Configuration Parameters that access the SNMP server associated with this
Cisco TelePresence System. Cisco Unified CM for CTS supports
SNMP Version 2c and Version 3. SNMP fields displayed in C TS
reflect the configur ed SNMP version . The foll owing fields are
included:
• SNMP Ena bl e d
• User Name
• Security Level
• Authentication Algorithm
• Encryption
• System Location
• System Contact
Trap Receiver Configuration SNMP settings for the receiver to which this Cisco TelePresence
system will send traps. The following information is shown for
Traps 1 through 5:
Step 3 Use Cisco Unified CM to make changes to the SNMP settings. See the Cisco Unified Communications
Manager Configuration Guide for the Cisco TelePresence System.
Related Information
For more information about SNMP, see the Simple Network Management Protocol (SNMP) home page
on Cisco.com.
System Settings
• Trap Receiver
• IP Address
• User Name
• Security Level
• Authentication Algorithm
• Encryption
• Community String
The System Settings window displays read-only information about the system settings for the
Cisco TelePresence System that were set in the Cisco Unified CM configuration.
To view system settings, follow these steps:
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Step 1 Choose Configuration > System Settings.
Step 2 View the system settings informati on describe d in Table 3-5.
Table 3-5 System Settings
Field Description or Setting
Username/Password Configuration
Username
System Settings
Displays username and password.
New Password
New Password (verify)
Note Usernam es and passwords must be at least 4 chara cters, but not
more than 64 characters in length, and can contain upper and lower
case alphanumeric cha racters an d the und erscore and dash
characters. Th e fo llowing usernames are n ot al lowed : a pac he,
daemon, nobody, operator, and shutdown.
Quality Configuration
Overall System Quality This field displays the system bandwidth and screen resolution. The
bandwidth is th e max i m u m negotiated video bandwidt h fo r a C TS cal l . A
higher bandwidth increas es video quali ty.
Choose from the f oll owing:
• Highest Detail, Best Motion: 4Mbps 1080p (default)
• Highest Detail, B ette r M otio n: 3. 5Mbps , 1080 p
• Highest Detail, Good Motion: 3Mbps, 1080p
• High Detail, Best Mot ion: 3M bps, 7 20p
• High Detail, Better Motion: 2Mbps, 720p
• High Detail, Good Mot ion: 1M bps, 7 20p
• High Detail, Limited Motion: 720p (Lite)
Note The audio addin conf softkey is not available on the
Cisco Unified IP Phone when using the 720p (Lite) feature.
Non-secure audio add-i n is not suppor ted; all au dio ad d-ins must
be secure or th e cal l w il l be d rop ped.
Locale Configuration
Time Zone Displays the configured time zone for you r area of the world from the
drop-down menu.
Language Displays t he configured lang uage fo r CTS.
Cisco TelePresence System Configuration
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Table 3-5 System Settings (continued)
Field Description or Setting
System Type Identifies the CTS model. Choose from the following:
• Cisco TelePresence 500
• Cisco TelePresence 1000
• Cisco TelePresence 1100
• Cisco TelePresence 1300
• Cisco TelePresence 3000
• Cisco TelePresence 3010
• Cisco TelePresence 3200
• Cisco TelePresence 3210
Note You must select the CTS device type specifically to upgrade to
CTS Software Release 1.6.0 and later releases.
Days Display Not Active Specifies the days of the week th at th e Cisco TelePresence system display
remains off by default. Choose Monday through Sunday. Default is
Sunday and Saturday.
Display On Time Specifies the time of day that the Cisco TelePresence system display(s)
will remain on after being turned on, if CCM is configured. Times are
displayed in a 24 -ho ur fo rm at wh er e 00: 0 0 ind i cat es 12 :00 m i dnigh t a nd
23:59 indicates 11: 59 p m. D efault is 07: 30.
If you clear the default value so that the field is blank, the display(s) will
turn off after the completion of each call.
Display On Duration Specifies the length of time the Cisco T e lePresence system displa y(s) will
remain on if a “Display On Time” value is defined. Times are displayed in
a 24-hour format, wher e 1:30 ind icates one hour and thirty min utes; the
maximum value is 24:00 (24 hours ). Default is 10: 30.
3-16
If you clear the default v alue so tha t the fi eld is blank, then the display will
turn off at 11:59 pm.
Note If your version of Cisco Unified CM does not allow you to configure values for Days Display
Not Active, Display On Time or Display On Duration, the system uses the default values for
these feat ur es.
NTP Servers
NTP Server 1-5 Network Time Protocol (NTP) is used to syn chron ize t he cl ocks on
Cisco IP telephony servers with an external network time serv e r that uses
NTP. You can h ave up to five IP addresses for Net work Time Protoc ol
servers.
Note NTP must be configure d properl y to ensure that c alendar events
appear as expected.
Step 3 Use Cisco Unified CM to make changes to the system settings. See the Cisco Unified Communications
Manager Configuration Guide for the Cisco TelePresence System for more inform ation .
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Troubleshooting Your Configuratio n
Troubleshooting Your Configurat ion
Use the information in Tabl e 3-6 to help you troubleshoot you r configurati on.
Before You Begin
First check that the following conditions have been met:
• Power has been applied.
• The Cisco TelePresence System has been installed and configured according to the instructions in
Cisco TelePresence System Assembly Guides.
• Cisco Unified CM has been configured to support the Cisco TelePresence System as described i n
the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence
System.
Table 3-6 Troubleshooting the Cisco TelePresence Configuration
Problem Possible Cause Possible Solutio ns
Selecting the Test
Connection fun cti on on t he
Cisco Unified CM web pa ge
results in an error.
The Cisco TelePresence unit
does not register.
The Cisco Unified IP Phon e
7975 does no t regist er.
Incorrect Cisco TelePresence Manager
Application User credentials:
• Cisco TelePresence Manager
Application User is m issi ng requir ed
roles.
Cisco TelePresence System could be
unknown:
• Cisco Unified CM does not know about
the CTS.
• CTS is not registered because it is
unplugged.
• CTS MAC a ddress i s entere d inco rrectly.
Phone could be unknown:
• Cisco Unified CM does not know about
it.
• CTS is not registered because it is
unplugged.
1. Check User Credentials—Correct the
user credentials.
2. Check Cisco TelePresence Manager
Application—See the Cisco Te leP resen ce
Manager documentat ion home page for
information about using the
Cisco TelePresence Manager.
1. Test Codec Connection—Test the
network connection to the master codec by
plugging the codec network cable directly
into the IP p hon e. If th e IP ad dre ss
displays, the problem is wi th the co dec.
2. Verify Phone Registration—Log in to the
Cisco Unified CM administration
interface. C li ck o n th e IP ad dre ss and
verify phone registration.
Ve rif y P hone Re gistr ati on—Log in to the
Cisco Unified CM administration interface.
Click on the IP address and verify phone
registration.
• CTS MAC a ddress i s entere d inco rrectly.
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Troubleshooting Your Config uration
Table 3-6 Troubleshooting the Cisco TelePresence Configuration
Problem Possible Cause Possible Solutio ns
The phone does not display
the Cisco TelePresence idle
screen.
CTS does not auto answer
• Phone could be unknown:
–
Cisco Unified CM does not know
about it
–
CTS is not registered because it is
unplugged.
–
The phone did not rece ive an IP
address.
• There could be errors in the
Cisco Unified Communic ations
Manager Phone Configuratio n window:
–
Incorrect IP address
–
Typos in the extern al loca t ion U RLs
• An incoming conference call is ringing
and the CTS does not auto answer
immediately.
• The call is connected but there is no
video
1. Verify Phone Registration—Log in to the
Cisco Unified CM administration
interface. C li ck o n th e IP ad dre ss and
verify phone registration.
2. Verify Phone in the System—Log in to
the Cisco TelePresence System
administration interfa ce and verify that the
system can detect the phone.
3. Correct Typos in URL—See Managing
Cisco Unified IP Phones in the
Cisco Unified Communications Manager
Configuration Guide for the
Cisco TelePresence System for
information about co nfiguring externa l
URLs.
The CTS rings and auto-answers a call based
on how these features were configured in
Cisco Unified CM.
If the call is connected as audio only, check
your IP phone configuration and make sure the
“Disable Speaker/Headset” box is checked.
To disable the IP phone speaker/headset:
1. Logon to the CUCM
2. Search for y our dir ect ory n umb er ( DN ).
Two devices are displayed: CTS and
Cisco Unified IP Phone.
3. Click on the IP_Pho ne device.
4. Scroll down to the Product Specific
Configuration Layout win dow.
5. Verify that the following ch eck- boxes are
checked in the Product Specific
Configuration Layout window:
–
Disable Speakerphone
–
Disable Speakerphone and Headset
6. Apply an d Save the co nfigurat ion .
7. Reset the device.
See the Cisco Unified Communicati ons
Manager Configuration Guide for the
Cisco TelePresence System for more
information.
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Table 3-6 Troubleshooting the Cisco TelePresence Configuration
Problem Possible Cause Possible Solutio ns
Call terminates prematurely DSP failure due to incompatible CTS
software version.
• Conference r oom i s
deleted from future
meeting schedule in
CTS Manager.
• Lost ability to invite
expected conf eren ce
The Cisco TelePresence Recording Server
(CTRS) Studio Mode recording feature is not
working and the room has been
unsubscribed.
One or more of the rooms in a conference
does not suppo rt the feat ure.
room into a call.
• Studio Mode rec ord ing
is not working.
• SD InterOp feature is not
working.
CTS devices are backwar d compa tible up t o
two CTS Software Releases. You may want to
upgrade your software.
Check Room View on CTS-Man to verify
whether a CTS device is capable of supporting
the features in a specific room. Then check
your Cisco Unified CM configuration setti ngs
to configure the device.
See the Cisco Unified Communicati ons
Manager Configuration Guide for the
Cisco TelePresence System for more
information.
Upgrading CTS Codec Firmware
• HD InterOp featu re is
not working.
Upgrading CTS Codec Firmware
The procedure to upgrade CTS firmware is the same as the firmware upgrade procedure for the
Cisco Unified CM IP phones. See the Configuring the Cisco Unified IP Phone an d the
Cisco TelePresence System Enhanced Phone User Interface (MIDlets) chapter of the Cisco Unified
Communications Manager Configuration Guide for the Cisco TelePresence System for complete
instructions.
To upgrade CTS firmware, f oll ow these ge nera l st eps:
Step 1 Download the firmware file from Cisco.com.
Step 2 Upload the firmware file to the TFTP directory of your Cisco Unified CM TFTP server.
Step 3 Restart the TFTP server.
Step 4 Change the firmware filena me for the system(s) th at you want to u pgrade (either via the De vice Def aults
page, or on a pe r syst em basi s) in the Ci sco Unified CM Ad mini stra tion int erface.
Step 5 Click the Restart button in Cisco Unified CM f or the device(s) tha t yo u wa nt to u pgr ad e.
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Managing Passwords
Managing Passwords
This section contains the following information about managing and troubleshooting password issues on
the Cisco TelePresence Sy s tem (C TS ):
• Resetting Your CTS Codec Password, page 3-20
• Restoring Connectivity to the Codec, page 3 -20
Resetting Your CTS Codec Password
To reset your CTS codec password, follow these steps :
Step 1 SSH into the codec f rom your lap top.
Step 2 Login with the following:
• Username: pwrecovery
• Password: pwreset
Chapter 3 Configuring the Cisco TelePresence System
The following message appears in the SSH client window:
Could not chdir to home directory /nv/home/pwrecovery: No such file or directory
***********************************************
***********************************************
** **
** Welcome to password reset **
** **
***********************************************
***********************************************
Do you want to continue ? (y/n):y
Preparing the system...
Please enter the passcode:
Note You must be in the room to read the passcode that shows on the display.
If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at
http://tools.cisco.com/ServiceRequestTool/create/, or contact your Cisco technical support
representativ e and pro vid e the represe ntati v e with the informa tion you ha v e gath ered abou t the problem.
Restoring Connectivity to the Codec
If you lose connecti vity to the cod ec, refer to the Cis co T elePre sence System Asse mbly , Use & Care, and
Field-Replaceable Unit Guide for your system on Cisco.com:
Support > Products > TelePresence > Cisco TelePresence Sy ste m
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Where to Go Next
Proceed to the following chapters to troubleshoot your CTS:
• Chapter 4, “Troubleshooting the CTS 500”
• Chapter 5, “Troubleshooting the CTS 1000”
• Chapter 6, “Troubleshooting the CTS 1100”
• Chapter 7, “Troubleshooting the CTS 1300”
• Chapter 8, “Troubleshooting the CTS 3000 and CTS 3200”
Where to Go Next
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Where to Go Next
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Contents
Note You ca nnot perf orm diag nostic s during an act ive Cisco TelePresence system call.
CHAPTER
4
Troubleshooting the CTS 500
Revised: June, 2010, OL-13676-05
You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Adm i nistra tio n Troubleshoo ting wind ow. This chapter conta ins
information about trou bleshoot ing CTS 500 hard ware and soft ware.
This chapter contains the following sections:
• Managing Hardware Setup , page 4-2
• Managing Log Files, page 4-32
• Testing Audio, page 4-38
• Testing the Network Connection, page 4- 38
• Managing Configuration I ssues, pa ge 4- 39
• Initiating System Re sta rt, pa ge 4- 41
• Troubleshooting Video Quality Settings, page 4-41
• Troubleshooting Network Cabling, pa ge 4-4 2
• Where to Go Next, page 4-43
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Managing Hardware Setup
Managing Hardware Setup
You ca n manage and test the fo llowing Cisco TelePresence System compon ents:
• Managing Displays, pa ge 4-3
• Testing Cameras, pa ge 4 -5
• Testing Speakers, page 4-18
• Testing Microphones, page 4-19
• Testing the External Presentation Display, page 4-22
• Testing Presentation Devices, page 4-22
• Testing Other Devices, page 4-28
Before You Begin
Before you begin tes ting a nd tro uble shoo ting y our sy stem , ch ec k the syste m di spla ys. A ll of t he
Cisco TelePresence Administration application Hardware Setup features require the use of the displays
in the meeting r oom. Th eref ore, we re comm end th e foll owing:
1. Verify that the displays work by using the Hardware Setup > Display s tests in this section.
Chapter 4 Troubleshooting the CTS 500
2. If the displays are s howing the correct images, you can proceed to testing the ca meras, spe akers, an d
microphones, as ne ed ed.
Note You must t est th e speakers be fore testi ng t he m icr oph ones b eca use t he m icr oph one t est d ep ends o n
speakers that are functi oning pro perl y. See the “Testing Speakers” section on page 4-18.
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Figure 4-1 shows the Cisco TelePresence System administrative tools available to assist you with
troubleshooting tasks.
Figure 4-1 Troubleshooting Window
Managing Hardware Setup
Note CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure
the CTS 500 for the first time , se e th e Cisco TelePresence System 500 Assembly, Use & Care, and Field
Replacement Unit Guide.
Managing Displays
A display is set up successfully when the color on the display has been adjusted for the lighting in the
meeting room.
Note Each display must be adjusted individually.
Use the information in the following sections to adjust the display for your system:
• Selecting the Light Level, page 4-4
• Adjusting Your Display, page 4-4
• Troubleshooting Displays, pa ge 4 -5
• Related Informati on , pa ge 4- 5
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Selecting the Light Level
When adjusting the images on the CTS display screens, you must take the color temperature of the
ambient light in the room into consideration.
Sources of light in most rooms are produced by fluorescent fixtures or incandescent light bulbs that use
tungsten filaments. Each of thes e l ight sour ces, and t he a mount o f lig ht i n t erms of lume ns or wa tts,
produces a differ ent color temperature. This c olor temper ature is so metimes e xpressed usin g terms such
cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value.
The following temperatures can be selected for adjusting the image on the Cisco TelePresence display
screens:
• 3500 K
• 4000 to 4100 K (recommended )
• 5000 K
• 6500 K
• 7500 K
Chapter 4 Troubleshooting the CTS 500
Tip In many cases, the color temperature is printed on the light bulb. If you are unable to ascertain the type
and color temp er at u re of l i gh t bulb s in the m e eti ng ro om, expe ri m en t w ith c ol or te mp er atur e s ett in g s
until the color and images on the display screen look lifelike.
Adjusting Your Display
To adjust a display, follow these steps:
Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Displays radio button. A te s t i mag e ap pe ar s o n t he scr een.
Step 4 Click Start in the Testing box to start the adjustment process.
Each display in the meeting room should now be showing a set of horizontal grey bars and that display's
relative position. The current color temperature setting is displayed under the monitor.
Step 5 Select the color temperature of the lighting in the meeting room from the drop-down menu. The Apply
button is activated.
Step 6 Choose one of th e f oll owing co lor tem pera ture o pti ons:
a. Select Auto to have CTS select the appropriate display color temperature.
b. Select Manual to display a list of available color temperature.
Step 7 Click Apply.
Step 8 Click Stop to stop the test.
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Troubleshooting Displays
Use the information in Tabl e 4-1 to troubleshoot im age s on the display s.
Table 4-1 Troubleshooting Displays
Problem Possible Cause Action
No image.
• Power cable is not plugged in.
• Power switch on the back of the
display is off.
The display has no i ma ge when you are
between calls.
Cable is not connec ted or is co nnecte d
to the wrong H DMI po rt i n t he d i splay
Check power connec tions an d sw itc hes on
each display.
No image expected. Enable a display test
from the Web user interface to place the
displays in test mode.
Confirm that the HDM I cabl e i s plugg ed
into the Main input (white) and not the
Auxiliary input (orange).
Contact Cisco t ech ni cal su pport if yo u are
certain that the cabling is correct and po wer
is applied to the system, but no image is
seen on the display.
Managing Hardware Setup
Related Information
For more information about setting up and testing displays, see the Cisco TelePresence System 500
Assembly, Use & Care, and Field Replacement Unit Guide.
For more system troubleshooting informa tion, see t he Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
Testing Cameras
The cameras ar e set up succes sful ly wh en imag es ar e cen tered and in focus on the di spla y scree ns and
the white balance has been configured. The hardware setup software provides a camera Auto Adjust
feature and a way to use targets to fine-tune the camera’s focus.
Note You must use the camera Auto Adjust feature before you can auto focus the camera. See the “Auto
Adjusting the Camer a” se ctio n o n pag e 4-12.
See the Routing Power an d Si gnal Ca bles
section in the Cisco TeleP resence S yst em
500 Assembly, Use & Care, and Field
Replacement U n it Gu id e.
Use the information in the following sect ions to test and trou blesh oot the cam era for your system:
• Testing the CTS 500 Camera, page 4-6
• Troubleshooting Cameras, page 4 -17
• Related Informati on , pa ge 4- 17
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Note The camera hood comes off. It should be removed and left off until these procedures are complete.
Testing the CTS 500 Camera
The following sections describe how to set up the CTS 500 camera for testing:
• Removing the Camera Hood, page 4-6
• Setting up the Camera Targets, page 4-6
• Testing the Camera, page 4-6
• Auto Adjusting the Camera , page 4-12
• Focusing the Camera, page 4-13
• Saving Your Set tings
• Reattachin g th e Ca mera H aze and Re pla cin g t h e Hood , p ag e 4-16
Removing the Camera Hood
Chapter 4 Troubleshooting the CTS 500
Removing the camer a hood provid es ac cess to the zoom and focu s rin gs for the camera . The en tire
camera hood and speaker cover atta ch ment come s off in one piec e. To remove the camera hood, follow
these steps .
Step 1 Pull the top of the hood towards you until that portio n of the hood sna ps open.
Step 2 Pull the bottom of the hood until the entire unit snaps off of the camera.
Setting up the Camera Targets
To set up the camer a target , foll ow these s teps :
Step 1 Prepare the large camera target and place it on the easel.
Step 2 Set the easel and large target in the position that the user will occupy. Use the distance measured from
the camera to the head of the user to position the target. If the distance is unknown, use 1.5 meters
(5 feet).
Testing the Camera
To set up the camera for testing, follow these steps.
Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Cameras radio button.
Step 4 Click Start. The display enters loopba ck mode . In loopba ck mode, t he displ ay shows images from th e
camera.
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Step 5 Click Show Camera Target. The Camera Target testing options appear, as shown in Figure 4-2.
Figure 4-2 Cameras Screen
Managing Hardware Setup
Step 6
Step 7 Set the easel and large target in the position that the user will occupy. Use the distance measured from
Prepare the large camera target and place it on the easel.
the camera to the head of the user to position the target. If the distance is unknown, use 1.5 meters
(5 feet).
Note The user must be at least 4 feet (1.2 meters) away from the display for all CTS-500 installations.
Figure 4-3 shows a pedestal st and- mount ed C TS 500 . Use the same m ethod f or al l type s o f CTS 50 0
installations.
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5 ft
(1.5 m)
Height
adjustment
knob
Easel
Large
target
Figure 4-3 Camera Target Plac ement
Chapter 4 Troubleshooting the CTS 500
4-8
Step 8
Raise or lower the CTS 500 so that the green rectangle that displays on the screen is at the approximate
eye level of the CTS 500 user.
Note If you have a wall-mounted C TS 500, ski p th is st ep.
Use the following guidelines when raising and lowering the stand (see Figure 4-4 and Figure 4-5):
• Do not grasp the light refl ector, or any part of the CTS-500 but the monit or.
• Use two hands.
• Do not lift using only one side.
• Apply equal press ure f rom e a ch side .
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Figure 4-4 Height Adjustment Guidelines—Pedestal Stand-Mounted CTS-500
Managing Hardware Setup
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Figure 4-5 Height Adjustment Guidelines—Table Stand-Mounted CTS-500
Chapter 4 Troubleshooting the CTS 500
Note If the user is available, use them to position the CTS 500. If the user is not available, or if the
CTS 500 will be used by multiple people, use an average eye level height.
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Red plus
sign within
black cross
Green
rectangle
Note curved
lines touching
screen border
Tip If you have a pedestal stand-mounted CTS 5 00 and appl ied the heigh t sticker, you can use it to choose
an approximate height. For more information about the height sticker, see the “A ssembling a Pedestal
Stand-Mounted CTS 500” chapter in the Cisco TelePresence System 500 Assembly, Use & Care, and
Field Replaceable Unit Guid e.
Step 9 Position the easel so t he b lac k plus sign (+) of the target is in the same position as the red plus sign
(+) on the display.
Tip You can raise and lower the large target by adjusting the legs of the easel or move the target slightly from
side to side. Howev er , do not move the easel from th e position that the user will occupy. If possible, move
the camera to accommodate the position of the easel.
Figure 4-6 shows a camera correctly adjusted.
Figure 4-6 Camera Adjustment
Managing Hardware Setup
Step 10
Loosen the thumbscrew on the camera and twist the zoom ring on the lens until the curved lines on the
left and right a re j ust touc hing the le ft a nd rig ht b ord er s o f th e scr ee n. M ake su re the bl ack plus si gn
(+) is still in the same position as the red plus sign (+). Tighten the thumbscrew when the adjustment is
complete.
See Figure 4-6 for an example of correct zoom adjustment.
Step 11 Click Remove Camera Target to stop the test.
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Auto Adjusting the Camera
To tune the camera for brightness, color balance, and distance complete the steps in the following
sections:
• Fixed Artificial Lighting, page 4-12
• Outside Lighting, page 4-12
• Understanding Camera Setu p Choices for Room Lighting , page 4-13
Note For more information about room lighting, see the “Tes ting t h e CT S 50 0 C amer a” sect ion on
Fixed Artificial Lighting
If the room uses fixed artificial lighting, follow these steps:
Step 1 Click the Disable radio button for the Camer a Auto Brightness and Camera Auto Color Balan ce choices.
Step 2 Click Setup, then click Auto Adjust to automatically adjust lighting and color balance.
Chapter 4 Troubleshooting the CTS 500
page 4-6.
Note Make sure that the large target is still in place and that nothing is between the large target and
the camera.
The camera calibrates and saves the settings. This process takes approximately 10 seconds.
Note If the test fails, you may need to add more light to the room.
Step 3 If you require furthe r adjustments to the room brightness, click the Enable radio button for the Camera
Auto Brightness and Camera Auto Color Balance choices, then select a choice from the Luminance
drop-down list until the brightness and contrast are at acceptable levels.
Outside Lighting
If the room us es ou tsid e l ight ing, or h as any o the r con di tio ns th at co uld ca use vari able room l igh tin g,
follow these st eps:
Step 1 Click the Enable radio button for the Camera Auto Brightness and Camera Auto Color Balance choices.
Note Auto Color Balan ce can pro duce un desi rabl e result s if t he c olo rs o f the walls in y our r oom a re
not white or gray.
Step 2 To make additional adjustments to the camera brightness and contrast levels, select a choice from the
Luminance drop-down list.
Step 3 In the 50 Hz Flicker Reduction field, click the Disable radio button.
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Note If you are in country that us es a 50 Hertz (Hz) power frequency (a country other than the USA,
Canada or Mexico) and th er e i s a noticeable flicker on th e scr ee n, c lick th e Enable radio button
in this field. If you enable the flicker reduction feature, the flicker is reduced or eliminated, but
the image quality is reduced. To eliminate the flicker at its source, you can use an electronic
ballast instead of a magnet ballast for the fluorescent lights at your installation. After you change
the ballast for the fluorescent lights, you can click the Disable radio button in the 50 Hz Flicker
Reduction field.
Understanding Camera Setup Choices for Room Lighting
If your room has windows that contribute a significant amount of natural light, you can set your CTS to
automatically compensate for variable lighting conditions. This compensation is an average adjustment
and will not be as accurate as the color settings you select for a room that uses fixed, artificial room
lighting.
Ta ble 4 -2 contains recommendati ons for de sirable di splay an d camera settings wh en you set up the
display and camera. See the “Testing the CTS 500 Camera” section on pa ge 4-6 fo r more info rmat ion.
Managing Hardware Setup
Focusing the Camera
Table 4-2 Room Configuration and Camera Setup Choices
Camera Auto Brightness and
Physical Room Configuration
Camera Auto Color Balance Setup Choices
No windows, or all external ligh t is c overed or blocked Disable
One window Enable
Two adjacent wind ows (corne r office configurat ion ) Enable
Two opposing windows Enable
Windows on three sides Enable
Windows on four sides
1. Cisco recommends that you cover at least one of the windows.
1
Enable
The CTS 500 camera has vertical height, zoom, and focus adjustments. Adjust the camera using the
following guidelines:
• Using the camera test images that display on the screen, adjust the camera vertical height to set the
eye level of the user at 70 percent of the total vertical height of the screen.
• Using the large an d small (far and near) target s that you set up in Setting up the Camera Targets,
adjust the camera focus.
To focus the camera, follow these steps:
Step 1 Adjust the Focu s D is tan ce u si ng t he se guid el ine s :
• If the user is 1.2 meters to 1.5 meters (4 to 5 feet) away from the display, click 4 feet.
• If the user i s farthe r t ha n 1.5 met ers (5 fe et) away, click 6 feet.
Step 2 Click Apply.
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Step 3 Click Show Focus Targets.
Step 4 Reposition the targets by completing the following steps:
a. Lean the large target against a chair or other surface so that it is taller than it is wide.
b. Move the large target 6 to 8 feet (1.8288 to 2.4384 meters) from the camera so that the red box
c. Use the easel to support the small target, as shown in Figure 4-7.
d. Place the small target approximately 0.9 meters (3 feet) in front of the camera so that the green box
Note Make that there are no objects between the targets and the camera.
Figure 4-7 Setting Up Focus Targets
Chapter 4 Troubleshooting the CTS 500
encloses some of the pattern s on t he large target wh en you v iew the display, as shown in Figure 4-7.
encloses some of the pat terns on the sm all tar get wh en you vi ew the disp lay, as shown in Figure 4-8.
Large
target
Small
target
5 ft
(1.5 m)
3 ft
(0.9 m)
Easel
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Red
rectangle
Green
rectangle
Large
target
Small
target
Figure 4-8 Setting Up Focus Targets and Aligning Horizontal Bars
Managing Hardware Setup
Step 5
Step 6 Twist the focus ring cl ockwi se until th e red an d green hori zonta l bars on the bottom of the scree n are
Loosen the thumbscrew on the lens focus ring .
reduced to very short lengths on the left.
Step 7 Twist the focus ring counter-clockwise until the red and green bars extend all the way to the right.
Step 8 Continue to twist the focus ring until the red and green bars are approximately the same length. See
Figure 4-8 to view the approximate horizontal ba r alignment. Wh en the bars are rough ly the same length ,
the camera is focused.
Note The red and green bar s do not have to be exactly the same l ength. G et them as close as you can.
Step 9 Without moving the focus ring, tighten its thumbscrew.
Step 10 Click Done.
Step 11 Click Stop to stop the test.
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1
Saving Your Settings
When you have configured al l you r sett ings , f oll ow these st eps:
Step 1 Click Apply to register new or modified settings.
Step 2 Click Reset to restore the original settings.
For more information about testing and troubleshooting the CTS 500 camera, see the Setting Up the
Cameras section in the First-Time Setup chapter o f the Cisco TelePr esence System 500 Assembly, Use &
Care, and Field Replaceable Unit Gui de.
Reattaching the Camera Haze and Replacing the Hood
Step 1 Attach the came ra h aze co v e r to the f ront of th e cam era le ns. The haze co v er is the co v er wit h the sq uare
edges that goes over the lens as shown in Figure 4-9.
Step 2 Snap the camera hood bac k into plac e.
Chapter 4 Troubleshooting the CTS 500
Figure 4-9 Attaching Camera Haze Cover Camera Lens
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Managing Hardware Setup
Troubleshooting Cameras
Use the information in Tabl e 4-3 to troubleshoot camera s.
Table 4-3 Troubleshooting Cameras
Problem Possible Cause Action
Image not positioned correctly. Camera is not aligned correctly. Adjust and focus the camera using the targets.
Image colors are incorrect.
No image.
Camera top-to-bottom switching
discontinuity.
• Video cable is o nly partially
connected.
• Color settings are not
correct.
• Lens cap is in place.
• Camera is not pl ugg ed in or
is plugged in incorrectly.
Camera or displ ay i s b roken. Contact Cisco technica l supp ort i f you a re c ertai n th at
Image may take up to 1 second to
normalize when the camera
switches to the active speaker.
• Tug on the plug to see if it is fully plugged in.
• See the Routing Power and Signal Ca bles section
in the C is co TelePresence System 500 Assem bly,
Use & Care, and Field Replacement Unit Guide.
• Remove the lens cap.
• Check power connections an d s witc hes on e ach
display.
• V erify that the video and Ethernet cables from each
camera are plugged into the correct connectors on
their respective codecs.
the cabling is correct, power is applied, and a display
and camera te st ha s been ru n, but n o i m ag e i s s een o n
the displa y.
This is normal DSP be havior. Can also occur du ring
audio addin. Contact Cisco techni cal support .
Related Information
For more information about setting up and testing cameras, see the Cisco TelePresence System 500
Assembly, Use & Care, and Field Replacement Unit Guide.
For more system troubleshooting informa tion, see t he Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
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Testing Speakers
The speakers are set up successf ully wh en sound can be heard cl early fr om each one . When runni ng a
test, you can choose whether to cycle through the speakers automatically or manually.
Use the information in the following sections to test the speakers for your system:
• Testing the Speakers, page 4-18
• Troubleshooting Speakers, page 4-1 9
• Related Informati on , pa ge 4- 19
Testing the Speakers
To test the speakers, follow these steps:
Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup
Step 3 Click the Speakers radio button.
Chapter 4 Troubleshooting the CTS 500
Step 4 Click Start to begin the speaker test.
Step 5 Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker.
Step 6 Click Manually Step Through Speakers to test sound on each speaker.
Step 7 Click Next Speaker to progress to the next sp eaker.
Step 8 Click Stop to end testing.
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Troubleshooting Speakers
Use the information in Tabl e 4-4 to troubleshoot speakers.
Table 4-4 Troubleshooting Speakers
Problem Possible Cause Possible Solution
No sound is h eard . Speaker cable is no t c onnec t ed
or is only partially connected.
Sound is not sync hro niz ed wi th
— Contact Cisco technical support .
video.
Choppy audio during
double-talk (when both sides are
talking simultaneous ly).
Audio Echo Cancelle r (AEC)
very briefly mist akes on e of t he
speech patterns for noise and
cancels it, resulting in choppy
audio.
• The audio from the remote
side is slightly attenuated
before it is played out the of
the speaker.
• Check that the red and black pronged ends of the
speaker cable are securely fastened under their
corresponding conn ec tor s on th e speaker.
• Check that the speaker cable is plugged into the
correct receptor on t he prim ary code c.
• Tug on the plug to see if it is fully plugged in. Press
the plug in firmly until a click is heard.
Check whether there has been a change in the echo path
(someone has moved the speaker or microphon e, or
maybe a laptop d irec tly in fron t of a m ic) . Ot her wise ,
this is expected behavior. The existing filter parameters
should be enough t o can cel ou t the sound f rom the
speaker. However, during double-talk, e cho
cancellation will always remove some sound from the
talker.
Managing Hardware Setup
Related Information
For more information about setting up and testing speakers, see the Cisco TelePresence System 500
Assembly, Use & Care, and Field Replacement Unit Guide.
For more system troubleshooting informa tion, see t he Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
Testing Microphones
The microphones are set up successfully when each microphone registers sound. You must supply sound
at each microphone to complete this test.
Note The number of audio meter s that ar e shown on the test screen is determ ined by the num ber of
microphones that have been configured in Cisco Unified Communications Manager (Cisco Unified CM)
and the version of Cisco Unified CM that you ar e running .
• The echo cancellation
feature removes some of the
sound from the tal kers
during the double talk.
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The Microphone Troubleshooting screen displ ays the num ber of microp hones available for testing :
• CTS 500—1 microphone with a single audio me ter displaye d on a single test scre en.
Testing Microphones
Go to the following sections to test microphones:
• Testing Microphones on the CTS 50 0, page 4-20
• Troubleshooting Microphones, pa ge 4 -21
• Related Informati on , pa ge 4- 22
Testing Microphones on the CTS 500
To test microphones on the CTS 500, fo llow these steps:
Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Microphones radio button.
Chapter 4 Troubleshooting the CTS 500
Step 4 Click Start in the Testing box to begin the test. The Microphone Calibration button is activated.
Step 5 Lightly tap each mi crophone and watch the audio meter on the corre s ponding display screen to see that
sound registers.
Step 6 Click Stop to end the test.
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Troubleshooting Microphones
Use the information in Tabl e 4-5 to troubleshoot microp hones.
Table 4-5 Troubleshooting Microphones
Problem Possible Cause Possible Solution
Sound is muffled. Something near or on the
microphone is distor ting the
sound.
No sound registers. Microphone cable is not
connected or is only partially
connected.
Move objects away from the microphon e.
• Check that the system is plugged in and power is
on.
• Check that the microphone plug is firmly seated in
the correct connector on the primary codec.
• Check that the mute light on each micro phone is lit.
An unlit light in di cat es t hat the m icr opho ne i s not
plugged in.
• Lightly tap the microphone to see if sound
registers.
Managing Hardware Setup
Microphone icon with red pipe
displays.
• Microphone is not
connected.
• One of the microphones is
unplugged.
Sound is hollow and echoes. Room is not acoustically treated
or has many hard su rface s.
Choppy audio during
double-talk (when both sides are
talking simultaneous ly).
Audio Echo Cancelle r (AEC)
very briefly mist akes on e of t he
speech patterns for noise and
cancels it, resulting in choppy
audio.
• The audio from the remote
side is slightly attenuated
before it is played out the of
the speaker.
• The echo cancellation
feature removes some of the
sound from the tal kers
during the double talk.
• Contact Cisco technical supp ort if you ar e certain
that the cabling is co rrect and power is applie d to
the system, but no sound registers on the
microphone.
Check that the microphone is pr operly plug ged in.
• Adjust the position of the CT S 5 00.
• Add acoustic treatment to the walls and windows in
the room
Check whether there has been a change in the echo path
(someone has moved the speaker or microphon e, or
maybe a laptop d irec tly in fron t of a m ic) . Ot her wise ,
this is expected behavior. The existing filter parameters
should be enough t o can cel ou t the sound f rom the
speaker. However, during double-talk, e cho
cancellation will always remove some sound from the
talker.
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Related Information
For more information about setting up and testing displays, see the Cisco TelePresence System 500
Assembly, Use & Care, and Field Replacement Unit Guide.
For more system troubleshooting informatio n, see the Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
Testing the External Presentation Display
By default, presentations are displayed as presentation-in-picture (PiP) on the main display screen. You
can optionally add an external prese ntatio n display screen that displays th e present atio n instead o f
displaying it as PiP. This external display is attached to the External Presentation Display HD video
connection o n th e co dec. S ee th e C isco TelePresence System 500 Assembly, Use & Care, and
Field-Replaceable Unit Guid e for mor e informa tion.
Note If the video works fo r a few minu tes an d th en stop s worki ng , your p resen t ation device mi gh t use an
unsupported video pro toco l. To see the list of displ ay s tha t t he CTS 500 suppor ts , see th e re lea se note s
for your CTS s oftwa re versi o n o n C isco .co m.
A PiP softkey will be displayed on the phone only if a PiP is active. Pip is not available for audio-only
calls.
Chapter 4 Troubleshooting the CTS 500
To test an external presentation device, follow these steps:
Step 1 Log in to the Cisco TelePresence System.
Step 2 Navigate to Troubleshooting > Hardware Setup > Presentation Devices.
Step 3 Click the Test Pattern radio button.
Step 4 Click Start to begin the test.
The test pattern should display on the external presentation display.
Step 5 Click Stop to end the testing.
Testing Presentation Devices
The output for presenta tions is handl ed by alterna te displa ys, projecto rs, alte rnate devices, or LCDs.
Input one of th ese d evices ca n b e de livered thro ugh a Video Graphics Arr ay (VGA) in put device (such
as a laptop co mp uter ) or thro ugh a d ocume nt ca me ra.
Note You shou ld r un this te st on ly if yo u h ave presentat ion d ispl ay d evices insta lled.
Ta ble 4 -6 contains supported presentation devices listed by system.
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Table 4-6 Supported Presentation Devices
Presentation Device
Included in Cisco TelePresence System
Alternate Display
Document Camera
—
— • CTS 500
The alternate display is set up successfully when the test pattern is displayed on the projection surface
in the meeting room while running the test.
Tip When troubleshooting presentation devices, start with the alternate display test pattern to see if it is set
up correctly and then proceed through VGA and document camera input tests as necessary.
Use the information in the following sections to test presentation devices:
• Checking the Test Pattern, page 4-23
• Checking the VGA, page 4-24
Managing Hardware Setup
Optional in Cisco TelePresence System
•
CTS 500
• Checking the Document Came ra, page 4 -24
• Resetting the Projec tor, page 4-2 4
• Troubleshooting Presentation D evices, pa ge 4-2 6
• Related Informati on , pa ge 4- 28
Checking the Test Pattern
To check the test pattern, follow these steps:
Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Presentation Devices radio button.
Step 4 Click Start in the Testing box. The Presentation Source buttons are activated.
Step 5 Select Test Pattern and click Test. It may take up to 15 seconds before you begin to see an image on the
projection surface. The i mage shoul d be fully for med af ter approxi mate ly 45 second s.
If the test pattern is displaying correctl y, you should see a grid projected on the pr ojecti on surface. In
the center of the gri d, y ou shou ld se e a seri es of hor izon tal grey b ars . You should also see a one-p ixel
wide green border aroun d the outside of the grid .
If the green border is not visible, for systems with an Auxiliary Control Unit, do the following:
a. Click Set Projector Defaults. A dialog box opens al ertin g y ou tha t se tting p roje ctor d efaul ts m ay
take up to 45 seconds. A menu will appear from the projector to select settings.
For systems without the Auxiliary Control Unit, use the projector remote control to change the
following settings on the projector:
b. Picture adj: Overscan should be set to 0
c. Screen: Normal
Step 6 Click Stop Test to end the test.
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Managing Hardware Setup
Step 7 Click Set Projector Defaults to reset the projector to the default settings.
Step 8 Click Stop in the Testing box to end all testing.
Checking the VGA
Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Presentation Devices radio button.
Step 4 Click Start in the Testing box. The Presentation Source buttons are activated.
Step 5 Select VGA and cl ick Test. It may take up to 15 seconds befor e you begin to see an ima ge on the
Chapter 4 Troubleshooting the CTS 500
To check the VGA, follow these s tep s:
projection surface. The i mage shoul d be fully for med af ter approxi mate ly 45 second s.
If the input image is displaying correctly, you should see an image projected on the projection surface.
If the image is out of focus, use the projector focus ring to focus the image.
Step 6 Click Stop Test to end the test.
Step 7 Click Set Projector Defaults to reset the projector to the default settings.
Step 8 Click Stop in the Testing box to end all testing.
Checking the Document Camera
To test input from the document camera, follow these steps:
Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Presentation Devices radio button.
Step 4 Click Start in the Testing box. The Presentation Source buttons are activated.
Step 5 Select Document Camera and click Test. It may take up to 15 seconds before you begin to see an image
on the projection surface. The image should be fully formed after approximately 45 seconds.
If the input image is displaying correctly, you should see an image projected on the projection surface.
If the image is out of focus, use the projector focus ring to focus the image.
Step 6 Click Stop Test to end the test.
Step 7 Click Set Projector Defaults to reset the projector to the default settings.
Step 8 Click Stop in the Testing box to end all testing.
Resetting the Projector
To reset the projector, follow these steps:
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Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Presentation Devices radio button.
Step 4 Click Start in the Testing box. The Presentation Source buttons are activated.
Step 5 Click Set Projector Defaults to reset the projector to the default settings.
Step 6 Click Stop in the Testing box to complete the task.
Managing Hardware Setup
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Managing Hardware Setup
Troubleshooting Presentation Devices
Use the information in the following sections to troubleshoot presentation devices:
• Multiple Input D evices, pa ge 4 -26
• Presentation Devices, page 4-26
Multiple Input Devices
The Cisco TelePresence System can display information from multiple input devices during a meeting.
If multiple input devices are sending information, the alternate display shows the input from the last
presentation device tha t se nt infor ma tion. I f an i nput device i mage is not b eing se e n on th e pr oj ect or
screen, try the following:
• VGA devices—Unplug the d evice f rom t he VGA c abl e, wa it 5 sec on ds, a nd the n p lug the device
back in
• Document cameras— Turn the camera off, wait 5 seconds , and resta rt the device.
Presentation Devices
Use the information in Tabl e 4-6 to troubleshoot present ation devices.
Chapter 4 Troubleshooting the CTS 500
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Table 4-7 Troubleshooting Presentation Devices
Problem Possible Cause Possible Solution
Test pattern is not displayed. Projector or alternate display
power switch is off.
Power cable is not connected.
Video cable is not connected to
the projec to r, altern at e d is pl ay,
or to the CTS primary unit.
Projector or alternate display is
set up to receive PC input instead
of input from its video cable
connector.
Object is blocking the path of the
projector or alternate display.
HD Video connector is not
securely seated in the projector
or alternate display.
HD Video connector is not
securely seated in the CTS
primary codec.
HD Video connector is not
inserted in the correct port on the
CTS primary codec.
• Check projector or alternate display power switch.
• Switch the projector on/o f f rocker switch to t he ON
position.
• Check to see if the LED on the top of the projector
is illuminated. It can be either green or yellow.
• If the LED light is not illuminated, make sure that
the power cable is plugged in.
• Check that the video cable is plugged into the
projector or alternat e display a nd into th e corre ct
connector on the CTS primary un it.
• Contact Cisco technical supp ort if you ar e certain
that the cabling is co rrect and power is applie d to
the system but no image is displayed.
• Use the projector remote control to configure the
projector for HD Video input.
• If your system includes an Aux ilia ry Con trol Un it,
click Set Projector Defaults.
Remove any objects blocking the projector or alternate
display lens.
Seat the HD Video connector securely.
Seat the HD Video connector securely.
The HD Video cable connector should be c onnec te d to
auxiliary video out. Check the cabling diagrams in the
Routing Power and Signal Cables section in the
Cisco TelePresen ce System Assem bly , Use & C are, and
Field Replacement Unit Guide for your system on
Cisco.com:
Product Support > TelePresence >
Cisco TelePresence System
Managing Hardware Setup
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Managing Hardware Setup
Table 4-7 Troubleshooting Presentation Devices
Problem Possible Cause Possible Solution
System Status window shows
unexpected Docu ment Camer a
status.
Document camera settings may
need to be adjusted in
Cisco Unified CM.
Cisco recommends setting the Digital Visual Interface
(DVI) resolution to XGA/60 at 1024 x 768/60 Hz. See
the Optional Hardware s ection of t he Cisco Unified
Communications Manager Confi gura tion Guide for the
Cisco TelePresence System for more informa tion.
Tip Presentation devices automa tica lly sh ut off wh en t here is no l ong er a v ide o sig na l to th at pre sent atio n device. An
on-screen timer counts down the re maining time to shut-do wn. The amount of time that it tak es a de v ice to shut do wn
depends on your Cisco Uni fied CM configuration. Most CTS devices that support PiP shut down in 10 to 15 seconds
after the video signal is re moved. Devices on the CTS 3000 and CT S 3200 series that have black boxes associated
with the auxi liary control take 5 minutes to shut down. See the Product Specific Configuration Layout se ction of the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more
information about controlling presentation devices and associated displays.
Related Information
For more information about setting up and testing presentation devices, see the Cisco Tel e Presence
System 500 Assemb ly, Use & Care, and Field Repla cemen t Uni t G uide .
For more system troubleshooting informatio n, see the Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
Testing Other Devices
Use the Other Devices Tab to check the following additional devices:
• Auxiliary Control Unit, page 4-28
• LEDs, page 4-29
• Shroud Light, page 4-29
• Digital Me dia Pl ay er, pag e 4- 30
• Troubleshooting Other Devices, page 4-3 1
• Related Informati on , pa ge 4- 32
Auxiliary Control Unit
The auxiliary control unit (ACU) cont rol s the in dividual ligh t un its surrou nding the di splay s in CTS
conference room s, wh ich al lo ws the CT S to rece i v e p roj ector o r alte rnate displ ay s tatus inf ormatio n and
restore projector or altern ate disp lay defaults.
To test the ACU, follow these steps:
Step 1 Log in to the Cisco TelePresence System Administration window.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Other Devices radio button.
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