This guide provides you with the information required to
administrate the endpoint. How to install the endpoint is covered
in the Installation guide, and the required initial configurations are
described in the Getting started guide.
Refer to the ► User documentation on the Cisco web site
appendix for more information about the guides for this endpoint.
Downloading the user documentation
Visit the Cisco web site regularly for updated versions of the
guides:
► http://www.cisco.com/go/sx-docs
Cisco Project Workplace
Explore the Cisco Project Workplace to find inspiration and
guidelines when preparing an office or meeting room for video
conferencing:
► http://www.cisco.com/go/projectworkplace
Software
Download software for the endpoint from the Cisco web site:
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
Configuration
Peripherals
Maintenance
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Appendices
Introduction
What’s new in CE8
This chapter provides an overview of the new and changed
system settings, and the new features and improvements in
the Cisco Collaboration Endpoint software version 8 (CE8)
compared to TC7.3.
As CE software is based on TC7, the structure and main
functionality remains the same as in TC software. For more
details, we recommend reading the Software release notes:
Before upgrading, it is important to consider the
upgrade requirements of CE8; otherwise upgrading
to CE8.0 or later can leave you with a non-functional
deployment that requires you to downgrade.
Refer to the software release notes, and the
► Upgrade the system software chapter.
New features and improvements in CE8.2
LDAP user management
You can register users with ADMIN role from an
external LDAP service to grant them access to the
video system’s web interface and API. This allows for
centralized management of ADMIN users. The LDAP
server can be configured from the web interface.
Authenticating users with the USER role using LDAP is
not supported.
LDAP configuration can be set from CUCM. If the video
system requires a certificate for login from LDAP, it must
be uploaded to the video system manually as CUCM is
unable to provision certificates.
Administrator credentials not needed for
remote pairing to a Touch 10
You no longer need to enter administrator credentials
when you remote pair a Touch 10 controller to a video
system. All user credentials can be used for this
purpose. The administrator doesn’t have to visit the site
or provide administrator credentials in order to pair or
re-pair a touch controller to a video system.
Un-pairing the Touch 10 controller and changing the
administrator settings still require ADMIN credentials.
Additional entry points for in-room controls
In-room controls are extended to allow multiple panels,
which are available depending on the context. These are
the possible entry points: Global (introduced in CE8.1),
Homescreen and In-Call. The Homescreen entry point is
in the home screen icon tray, next to the Dial, Contacts,
and Share buttons. The In-Call entry point is in the icon
tray that is accessible when the video system is in a call.
The Global entry point is in the status bar (as in CE8.1).
New panel icons have also been added.
Cisco Spark support
CE8.2 introduces support for Cisco Spark activation for
SX10 (CTS-SX10-K9), SX20, SX80, MX200 G2, MX300
G2, MX700, MX800, MX800 Dual, DX70 and DX80.
A video system registered to the Cisco Spark service
can be used together with Cisco Spark mobile and
desktop applications.
To register to Cisco Spark:
• Touch 10 must be directly paired (Touch 10 is not
supported for Spark registered SX10N, SX10, SX20,
DX70 and DX80)
• Encryption Option key must be installed (Does not
apply to DX70 and DX80)
When the video system is activated on Cisco Spark, it
downloads the newest version of Cisco Spark Room OS.
Cisco Spark Room OS does not have the same
management capabilities as Collaboration Endpoint
Software as its web and command line interfaces
are locked. The Room System is managed by Cisco
and if there are any issues, contact Cisco Technical
Assistance center through the Cisco Spark mobile
application or from the management portal.
For more information on the Cisco Spark Room OS and
its features see: ► https://help.webex.com
Cisco TelePresence SX20 Quick Set Administrator Guide
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Introduction
Cisco Proximity updates
The application name has changed from Proximity to
Cisco Proximity.
The latest release includes the following improvements:
• First time use tutorial for desktop application
• Updated look for the user interface
• Improved pairing experience
• Increased visibility on the user’s desktop
• Better information and handling of failure scenarios
• Link to support forums on the client
The Cisco Proximity clients for smartphones and tablets
(Android and iOS), and laptops (Windows and OS X) can
be downloaded from ► http://proximity.cisco.com. Clients
for smartphones and tablets are also available through
Google Play (Android) and Apple App Store (iOS).
Touch 10 user interface changes
A visual update has been applied to the Setup and Pairing
Wizard on the Touch 10. The Touch 10 has a new GUI
when registered to Cisco Spark, which is similar to the
Cisco TelePresence SX10 on-screen user interface. If the
endpoint is registered to on-premise infrastructure, the
Touch 10 controller has the same user interface as CE8.1.
Default option keys removed
Option keys for features that have become default on all
Cisco TelePresence video systems are removed. The
functionalities provided by these options are still present,
but the keys are no longer needed.
Removed option keys:
• PremiumResolution
• NaturalPresenter
• DualDisplay
• HighDefinition
Option keys that are still available:
• Encryption
• MultiSite
• RemoteMonitoring
New user role: RoomControl
The RoomControl user role is added to provide nonadmin users or integrators access to the In-Room control
editor. The RoomControl role can be assigned when a
new non-admin user is created from the video system’s
web interface.
Added language support
We have added support for Canadian French (Français
– Canada) to the on-screen display and Touch controller
menus.
Cisco TelePresence SX20 Quick Set Administrator Guide
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Introduction
New features and improvements in CE8.1
In-room control
With the In-Room Control feature you can customize the
Touch 10 user interface to allow control of peripherals
in your meeting room, for example lights and blinds. You
get a consistent user experience when the video system
and other peripherals in the room are controlled from the
same device.
You can create the user interface extensions for Touch
10 with the In-Room Control Editor. This is an easy to
use drag-and-drop editor that you launch from the video
system’s web interface. You can also work offline with a
stand-alone version of the editor. The editor is available
free of charge; no option key is required.
A third-party control system with hardware drivers for the
peripherals, for example Crestron, AMX, Apple HomeKit,
or Android is required to control the peripherals. The
control system connects to the video system’s API, listens
for events and executes the programmed actions.
For more information about setting up the In-Room
Control feature, refer to the user guide: ► http://www.
cisco.com/go/in-room-control-docs
User interface update
A new visual design for the Touch 10 and on-screen
display user interfaces is introduced.
Overscan adjustment from the on-screen
display
If you operate the video system with a TRC6 remote
control, you can now adjust the overscan settings also
from the on-screen display. Previously you had to use the
web interface or API.
You can adjust the overscan settings both in the setup
wizard and by selecting Screen Adjustment in the settings
menu. This way you can adjust the image to fit the screen
in scenarios where parts of the image are not visible.
Most screens have built-in settings to adjust the image,
and these settings should be attempted first.
Change in audio only avatar behavior
Full screen avatar for audio only participants has been
removed. The audio only participants continue to be
visible in the filmstrip during a call.
Intelligent Proximity updates
Sharing a presentation with the Cisco Intelligent Proximity
desktop application renders the laptop’s mouse pointer on
screen. This feature requires the latest version of Cisco
Proximity for Desktop together with CE8.1.
When using a video system with the TRC6 remote control,
users can temporarily enable and disable the Intelligent
Proximity services. This was previously only available on
the Touch 10.
Direct content sharing
You can configure the video system to automatically
share a presentation with the far-end participants
when connecting a presentation source during a call. In
previous software versions, sharing a presentation with
the far-end always required you to manually select Share
with the remote control or Touch controller.
If a presentation source is already connected when the
call starts, you must manually select Share to share the
presentation with the far-end.
For further details, refer to the Video Input Connector[n] PresentationSelection setting.
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Introduction
New features and improvements in CE8.0
Products
CE8.0 supports the following products:
• MX200 G2
• MX300 G2
• MX700
• MX800
• SX10 Quick Set
• SX20 Quick Set
• SX80
Cisco TelePresence products in EX Series, C Series,
and Profile Series are not supported in CE software; use
software version TC7.3 or earlier for these products.
User interfaces
Products running CE software, must use the following
user interfaces:
• Touch 10 controller, available for all products.
• TRC6 remote control, available for SX10 and SX20.
Touch 8 controller and remote control TRC5 are not
supported.
SX20 has a new on-screen display due to the introduction
of the TRC6 remote control. The on-screen display for
SX20 is now aligned with SX10.
If you upgrade an SX20 with a Touch 8 controller or TRC5
remote control to CE8.0, you will receive a notice to
downgrade back to TC7.3 or earlier.
API changes
The number of API commands has been reduced.
Some commands are removed, and others are different
syntactically in order to cater for underlying architectural
changes.
More status information and configurations are available
on the video system’s web interface than in the API.
Refer to the What’s New chapter in the API guide for the
video system, to see the changes that are made to the
public API.
Intelligent Proximity for content sharing
Cisco Proximity allows you to automatically pair your
device (smartphone, tablet, or laptop) with the video
system when the device comes within range. This feature
is disabled by default.
Cisco Proximity offers three services: Content sharing to
clients, content sharing from clients and basic call control.
These services are disabled by default.
The Cisco Proximity clients for smartphones and tablets
(Android and iOS), and laptops (Windows and OS X) can
be downloaded from ► http://proximity.cisco.com. Clients
for smartphones and tablets are also available through
Google Play (Android) and Apple App Store (iOS).
Multistream
The Multistream feature enables the video system to
send and receive multiple streams of video in different
resolutions simultaneously. The video systems compose
layouts locally, to better adapt the layout to all available
screens.
While in a conference with multiple participants, this
feature enhances the user experience in terms of layout
control. A multi-screen system is able to utilize all screens
when participating in a Multistream enabled conference,
and the layout is improved when presenting and sharing
content on all systems.
In this release Multistream is switched Off by default.
We recommend the Cisco UCM 11.0.0 and later, and the
latest versions of TelePresence Server and TelePresence
Conductor for optimal experience.
PIN code protection
The on-screen Advanced Settings menu can be PIN code
protected to prevent unauthorized users from changing
the configuration of the video system.
Resolution changes
Collaboration Endpoint Software only supports displays
that support 16:9 resolution.
Remote monitoring
For increased security, it is only possible to take
snapshots of the local and far end video streams from the
video system’s web interface, when a Remote Monitoring
option key is installed on the video system.
Remote monitoring is enabled once the option key is
added, and the video system is rebooted.
No warning messages or indicators are sent to the users
of the video system. Please provide adequate notice to
the users that the system administrator may monitor and
control the camera and screen.
Removed features
• MultiWay is no longer supported. CUCM ad hoc
conferencing or hosted conferences may be used
instead.
• Cisco CTMS is no longer supported. Other multipoint
conferencing solutions (involving Cisco TelePresence
Server, Cisco TelePresence MCU, and/or Cisco
TelePresence Conductor) may be used instead.
/ English / Finnish / French / German / Hebrew / Hungarian / Italian / Japanese / Korean
/ Norwegian / Polish / PortugueseBrazilian / Russian / Spanish / Swedish / Turkish
/ English / Finnish / French / FrenchCanadian / German / Hebrew / Hungarian / Italian
/ Japanese / Korean / Norwegian / Polish / PortugueseBrazilian / Russian / Spanish /
Swedish / Turkish
Video Input Connector [n] InputSourceType
OLD: PC / camera / document_camera / mediaplayer / other / whiteboard
NEW: PC / camera / desktop / document_camera / mediaplayer / other / whiteboard
All configurations that were associated with the USER user role in CE8.0, are now
associated with both the USER and ADMIN user roles. So all configurations that were
designated for the USER user role, are now included with the ADMIN role too.
Cisco TelePresence SX20 Quick Set Administrator Guide
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Introduction
SX20 Quick Set at a glance
The Cisco TelePresence® SX20 Quick Set can transform
a standard flat panel display into a powerful telepresence
system.
Whether you are just getting started with video
communications or implementing a large-scale
deployment, the SX20 Quick Set delivers high quality
performance.
Features and benefits
• The system is easily installed. Also mounts easily on
the wall (optional wall mount kit).
• Registers with Cisco Unified Communications
Manager (UCM) and Cisco TelePresence Video
Communication Server (VCS).
• Three camera options with pan, tilt, and zoom helps
ensure optimal framing and video clarity.
• Dedicated camera presets provide flexibility and easy
viewing for any meeting scenario.
• Operation using TRC6 remote control (default), or
10inch Touch controller (optional).
• Simple one-button-to-push calling integrates with
common calendar programs.
• Video resolution and frame rate up to 1080p60.
• You can connect and share your PC content at
1080p30 resolution and frame rate.
• Dual display option available.
• The systems support H.323 and Session Initiation
Protocol (SIP) with bandwidth up to 6 Mbps point-topoint.
• The system is compatible with standards-based video
systems without loss of features.
• Embedded MultiSite conferencing option that
allows up to three additional participants (individual
transcoding, no external bridge).
Camera options
Cisco TelePresence PrecisionHD 1080p12x
Cisco TelePresence Precision 40
Cisco TelePresence PrecisionHD 1080p2.5x
1
Wall mounting kit
(optional)
SX20 Codec
Remote control (TRC6)
1 microphone (+ 1 optional)
1
Previously called Cisco TelePresence PrecisionHD 1080p4x S2
Cisco TelePresence SX20 Quick Set Administrator Guide
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Introduction
How to administer the video system
In general, we recommend you to use the web interface
to administer and maintain the video system, as
described in this administrator guide.
Alternatively, you can access the API of the video
system by other methods:
• HTTP or HTTPS (also used by the web interface)
• SSH
• Tel n et
• Serial interface (RS-232)
If you want more information about the different access
methods, and how to use the API, refer to the API guide
for the video system.
Tip
If the configuration or status is available in the API, the
web interface setting or status translates into an API
configuration or status as follows:
Set X > Y > Z to Value (web)
is the same as
xConfiguration X Y Z: Value
Check X > Y > Z status (web)
is the same as
xStatus X Y Z
For example:
Set SystemUnit > Name to MySystem
is the same as
(API)
(API)
xConfiguration SystemUnit Name: MySystem
Check SystemUnit > Software > Version status
is the same as
xStatus SystemUnit Software Version
More settings and status are available in the web
interface than in the API.
Access methodNotesHow to enable/disable the methods
HTTP/HTTPS• Used by the web interface of the video system
Tel n et• Non-secure TCP/IP connection
SSH• Secure TCP/IP connection
Serial interface (RS-232)• Connect to the video system with a cable. IP-
(page 1 of 5)
NetworkServices > HTTP > Mode
• Non-secure (HT TP) or secure (HTTPS)
communication
• HTTP: Enabled by default
HTTPS: Enabled by default
• Disabled by default
• Enabled by default
address, DNS, or a network is not required
• Enabled by default
• We recommend using the default baud rate or
higher, because the video system may return
much feedback (SerialPort > BaudRate)
• For security reasons, you are asked to sign in by
default (SerialPort > LoginRequired)
If all access methods are disabled (set to Off), you can no longer configure the video system. You are not able to reenable (set to On) any of the access methods, and you must factory reset the video system to recover.
Restart the video system for changes
to take effect
NetworkServices > Telnet > Mode
You do not need to restart the video
system. It may take some time for
changes to take effect
NetworkServices > SSH > Mode
You do not need to restart the video
system. It may take some time for
changes to take effect
SerialPort > Mode
Restart the video system for changes
to take effect
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Introduction
How to administer the video system (page 2 of 5)
The web interface of the video system
The web interface is the administration portal for
the video system. You can connect from a computer
and administer the system remotely. It provides full
configuration access and offers tools and mechanisms
for maintenance.
Note: The web interface requires that HTTP or HTTPS
is enabled (refer to NetworkServices > HTTP > Mode
setting).
We recommend that you use the latest release of one
of the major web browsers.
Connect to the video system
Open a web browser and enter the IP address of the
video system in the address bar.
How to find the IP address
1. Select the settings icon (cogwheel) on the
home screen, or in the status bar of the
Touch controller.
2. Select System Information with the
remote control, or Settings > System
Information on the Touch controller.
Sign in
Enter user name and passphrase for the endpoint and
click Sign In.
The system is delivered with a default user
named admin with no passphrase. Leave the
Passphrase field blank when signing in for the
first time.
It is mandatory to set a password for the
admin us er.
Sign out
Hover the mouse over
the user name and
choose Signout from
the drop-down list.
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Introduction
How to administer the video system (page 4 of 5)
Settings available on the Touch controller
You have access to the following information and settings on the
Touch controller:
• System information, call status, and diagnostics (available to
all users)
• Restart of the video system (available to all users)
• Basic settings for sound, camera, main source, display,
language (may or may not be protected by passphrase, refer
to the UserInterface > UserPreferences setting)
• Basic settings for pairing, provisioning, network, IP and call
protocols (always protected by passphrase)
Access Settings
1. Tap the settings icon (cogwheel) in the status bar of the Touch
controller.
2. Tap Settings.
*
3. Choose a category in the list
You have to enter the Username and Passphrase of the video
system to open the Administrator settings.
.
Settings
Ringtone & Sound
Camera Control
Main Source Selection
Display
Language
System Information
Call Status
Diagnostics
Restart
Administrator >
Available to all users
Administrator Settings
Date, Time & Location
Call Details
Provisioning
Pairing
IP & VLAN - Codec
Network Status - Codec
IP & VLAN - Touch
Network Status - Touch
SIP
H323
Security
EMC Resilience
Reset
Protected by passphrase
Sign in to the video system’s
web interface, and navigate
to Setup > Configuration.
Use the UserInterface >
UserPreferences setting
to decide whether to keep
these settings available
for all users, or to move
them to the passphrase
protected area.
Settings
System Information
Call Status
Diagnostics
Restart
Administrator >
Available to all users
Administrator Settings
Ringtone & Sound
Camera Control
Main Source Selection
Display
Language
Date, Time & Location
Call Details
Provisioning
Pairing
IP & VLAN - Codec
Network Status - Codec
IP & VLAN - Touch
Network Status - Touch
SIP
H323
Security
EMC Resilience
Reset
Protected by passphrase
*
Depending on product and product set-up, your Touch controller may or may
not display the same menus as shown in the illustration.
Cisco TelePresence SX20 Quick Set Administrator Guide
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Configuration
User administration
The default user account
The endpoint comes with a default administrator user account
with full access rights. The user name is admin and no
passphrase is initially set.
It is mandatory to set a passphrase for the admin user.
Read how to set the passphrase in the ► Change the system
passphrase ch a pter.
Create a new user account
1. Sign in to the web interface, and navigate to Security > Users.
2. Click Add new user....
3. Fill in the Username, Passphrase and Repeat passphrase
4. Check the appropriate Roles check boxes.
5. Set the Status to Active to activate the user.
6. Click Create User.
*
fields.
As a default, the user has to change the passphrase when he
signs in for the first time.
Fill in the Client Certificate DN (Distinguished Name) field only
if you use certificate login on HTTPS.
If you assign the ADMIN role to a user, enter your own
passphrase in the Your passphrase input field for verification.
Use the Back button to leave without making any changes.
input
Edit an existing user account
If you make changes to a user that holds the Admin role, you must
always enter your own passphrase in the Your passphrase input
field for verification.
Change the user privileges
1. Sign in to the web interface, and navigate to Security
> Users.
2. Click the appropriate user in the list.
3. Choose user roles, set the status to Acitve or
Inactive, and decide if the user has to change the
passphrase on the next sign in.
Fill in the Client Certificate DN (Distinguished
Name) field only if you use certificate login on
HTTPS.
4. Click Update User to save the changes.
Use the Back button to leave without making any changes.
Change the passphrase
1. Sign in to the web interface, and navigate to Security > Users.
2. Click the appropriate user in the list.
3. Enter the new passphrase in the appropriate input fields.
4. Click Change Passphrase to save the change.
Use the Back button to leave without making any changes.
Delete the user account
About user roles
A user account may hold one or a
combination of user roles. A user account
with full access rights, like the default
admin user, should possess the ADMIN,
USER and AUDIT roles.
These are the user roles:
ADMIN: A user with this role can create
new users, change most settings, make
calls, and search the contact lists. The
user cannot upload audit certificates and
change the security audit settings.
USER: A user with this role can make
calls and search the contact lists. The
user can modify a few settings, for
example adjust the ringtone volume and
set the time and date format.
The USER and ADMIN roles have
overlapping rights.
ROOMCONTROL: A user with this role
can create in-room controls. The user
has access to the In-room control editor
and corresponding developement tools.
The ROOMCONTROL and ADMIN roles
have overlapping rights.
AUDIT: A user with this role can change
the security audit settings and upload
audit certificates.
The rights of the AUDIT user role do not
overlap with the rights of the other roles.
1. Sign in to the web interface, and navigate to Security > Users.
2. Click the appropriate user in the list.
*
The passphrase protects the web and command line interfaces, and the
Administrator settings on the Touch controller.
3. Click Delete <user name>... and confirm when prompted.
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Configuration
Change the system passphrase
You need to know the system passphrase in order to:
• Sign in to the web interface
• Sign in and use the command line interfaces
• Access the Administrator settings from a Touch controller
The default user account
The video system is delivered with a default user account with
full access rights. The user name is admin, and initially, no
passphrase is set.
It is mandatory to set a passphrase for the default admin
user in order to restrict access to system configuration. It
is also mandatory to set a passphrase for any other user
with ADMIN rights.
A warning, saying that the system passphrase is not set, is shown
on screen until a passphrase is set for the admin use r.
Other user accounts
You can create many user accounts for the video system.
Read more about how to create and manage user accounts in the
► User administration ch a pter.
Change your passphrase
1. Sign in to the web interface, hover the mouse over the user
name, and choose Change Passphrase in the drop down list.
2. Enter the current passphrase and new passphrase in the input
fields, and click Change passphrase.
The passphrase format is a string with 0–64 characters.
If the passphrase currently is not set, leave the Current
passphrase field blank.
Change another user’s passphrase
If you have administrator access rights, you can change the
password of any user.
1. Sign in to the web interface, and navigate to Security > Users.
2. Click the appropriate user in the list.
3. Enter the new passphrase in the appropriate input fields.
4. Click Change Passphrase to save the change.
Use the Back button to leave without making any changes.
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Configuration
Set a PIN code for the on-screen Settings menu
When you use the TRC6 remote control, you have access to an
on-screen Settings menu.
We recommend that you set a PIN code for the on-screen
Settings menu, to prevent unauthorized users from changing the
configuration of the video system.
Set a PIN code
1. Sign in to the web interface, and navigate to
Security > Access PIN.
2. Enter a PIN code in the input field, and click Set PIN.
Cisco TelePresence SX20 Quick Set Administrator Guide
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Configuration
System configuration
Sign in to the web interface, and navigate to Setup >
Configuration.
Find a system setting
Search for settings
Enter as many letters as needed in the search field. All settings
that contain these letters are shown in the right pane. Settings
that have these letters in their value space are also shown.
Select a category and navigate to settings
The system settings are grouped in categories. Choose a
category in the left pane to show the associated settings.
Change a system setting
Check the value space
A settings’s value space is specified either by text following
the input field or in a drop-down list that opens when you
click the arrow.
Change a value
1. Choose the preferred value from the drop-down list, or
enter new text in the input field.
2. Click Save for the change to take effect.
Use the Undo or Cancel buttons if you do not want to
make any changes.
About system settings
All system settings can be changed from
the web interface.
Each system setting is described in the
► System settings c hapte r.
Different settings may require different
user credentials. In order to be sure that
an administrator is able to change all
system settings, an administrator user
must possess all user roles.
You can read more about user
administration and user roles in the
► User administration ch a pter.
Categories with unsaved changes are marked with an edit
symbol (
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Configuration
Add a sign in banner
Sign in to the web interface, and navigate
to Security > Sign In Banner.
1. Enter the message that you want to
present to the user when he signs in.
2. Click Save to activate the banner.
About sign in banner
If a system administrator wants to provide
initial information to all users, he can
create a sign in banner. The message IS
shown when the user signs in to the web
interface or the command line interface.
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Configuration
Manage the service certificates of the video system
Sign in to the web interface and navigate to Security > Service
Certificates.
Enable or disable, view or
delete a certificate
Use the On and Off buttons to
enable or disable a certificate for
the different services.
Use the corresponding button to
view or delete a certificate.
Add a certificate
You need the following files:
• Certificate (file format: .PEM)
• Private key, either as a separate file or included in the same
file as the certificate (file format: .PEM format)
• Passphrase (required only if the private key is encrypted)
The certificate and the private key will be stored in the same file
on the video system.
About the service
certificates of the video
system
Certificate validation may be required
when using TLS (Transport Layer
Security).
A server or client may require that the
video system presents a valid certificate
to them before communication can be
set up.
The video system’s certificates are text
files that verify the authenticity of the
system. These certificates may be issued
by a certificate authority (CA).
Certificates are used for the following
services: HTTPS server, SIP, IEEE 802.1X
and audit logging.
You can store many certificates on the
video system, but only one certificate can
be enabled for each service at a time.
If authentication fails, the connection will
not be established.
1. Click Browse... and find the
Certificate file and Private key
file (optional) on your computer.
2. Fill in the Passphrase if required.
3. Click Add certificate... to store
the certificate on the video
system.
The cer tificates and certificate issuers in the illustration are examples. Your system has other certificates.
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
Configuration
Peripherals
Maintenance
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Appendices
Configuration
Set up secure audit logging
Sign in to the web interface, navigate to Setup > Configuration.The certificate authority (CA) that verifies the certificate
of the audit server must be in the video system’s list of
trusted certificate authorities. Otherwise, logs will not be
sent to the external server.
Refer to the ► Manage the list of trusted certificate
authorities (CAs) chapter how to update the list.
1. Open the Security category.
2. Find the Audit > Server
settings, and enter the
Address of the audit server.
If you set PortAssignment to
Manual, you must also enter
a Port number for the audit
server.
Click Save for the changes
to take effect.
3. Set Audit > Logging > Mode
to ExternalSecure.
Click Save for the change to
take effect.
About secure audit logging
When audit logging is enabled, all sign in
activity and configuration changes on the
video system are recorded.
Use the Security > Audit > Logging >
Mode setting to enable audit logging.
Audit logging is disabled by default.
In ExternalSecure audit logging mode
the video system sends encrypted audit
logs to an external audit server (syslog
server), which identity must be verified by
a signed certificate.
The signature of the audit server is
verified using the same CA list as other
servers/clients.
If the audit server authentication fails, no
audit logs are sent to the external server.
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
Configuration
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Maintenance
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Appendices
Configuration
Manage pre-installed certificates for CUCM via Expressway provisioning
Sign in to the web interface, navigate to Security > Certificate
Authorities, and open the Preinstalled CAs tab.
View or disable certificates
Use the Details... and Disable
buttons respectively, to view or
disable certificates.
The cer tificates and certificate issuers in the illustration are examples. Your system has other certificates.
As an alternative to using the pre-installed certificates, you
can append the certificates you need to the certificate list
manually.
Refer to the ► Manage the list of trusted certificate
authorities (CAs) chapter how to update the list of trusted
certificates.
About pre-installed
certificates
The pre-installed certificates in this
list are only used when the video
system is provisioned by Cisco Unified
Communications Manager (CUCM) via
Expressway (Edge).
Only Cisco Expressway infrastructure
certificates are checked against this list.
If the validation of the Cisco Expressway
infrastructure certificate fails, the video
system will not be provisioned and
registered.
Factory resetting the video system
does not delete the list of pre-installed
certificates.
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices
Configuration
Change the persistency mode
Sign in to the web interface, navigate to Security >
Non-persistent Mode.
Check the persistency status
The active radio buttons show the current persistency status of
the video system.
Alternatively, navigate to Setup > Status > Security > Persistency
to see the status.
Change the persistency settings
1. Click the radio buttons to set the persistency for
configurations, call history, internal logging, local phonebook
(local directory and favorites) and IP connectivity (DHCP)
information.
2. Click Save an d reboot....
The video system restarts automatically. After the restart, the
behavior changes according to the new persistency settings.
Logs, configurations and other data that was stored before
the switch to Non-persistent mode, are NOT cleared or
deleted.
About persistency mode
By default, all persistency settings
are set to Persistent. This means that
configurations, call history, internal
logs, local phonebook (local directory
and favorites list) and IP connectivity
information are stored as normal. A
system restart does not delete this
information.
As a general rule, we recommend
NOT to change the default settings for
persistency. Non-persistent mode must
be used in situations where a user is not
supposed to see or trace back to any kind
of logged information from the previous
session.
In Non-persistent mode, the following
information is lost or cleared each time
the system restarts:
• System configuration changes
• Information about calls that are placed
or received (call history)
• Internal log files
• Changes to the local contacts or
favorites list
• All IP related information (DHCP) from
the last session
In order to clear/delete
information that was stored before
changing to Non-persistent
mode, you should factory reset
the video system.
There is more information about
performing a factory reset in the
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
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Maintenance
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Appendices
Configuration
Set up Intelligent Proximity for content sharing (page 1 of 4)
Cisco Proximity allows users to see, control, capture and share
content directly on their own mobile devices (smartphone, tablet,
or laptop), when the device is near a video system.
The mobile device can automatically pair with the video system
when it comes within range of ultrasound transmitted by the video
system.
The number of simultaneous Proximity connections depends
on the type of video system. The client warns new users if the
maximum number of connections has been reached.
Video systemMaximum number of connections
SX8010
SX207
SX107
MX700, MX80010
MX200 G2, MX300 G27
Proximity services
Place calls and control the video system:
• Dial, mute, adjust volume, hang up
• Available on smartphones and tablets (iOS and Android)
View shared content on a mobile device:
• View shared content, review previous slides, save selected slides
• Available on smartphones and tablets (iOS and Android)
Wireless share from a mobile device:
• Share content without connecting a presentation cable
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
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Maintenance
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Configuration
Set up Intelligent Proximity for content sharing (page 2 of 4)
About ultrasound
Cisco video systems emit ultrasound as part of the Proximity
feature.
Most people are exposed to ultrasound more or less daily in many
environments, including industry, commercial applications and
home appliances.
MX Series
In our integrated MX Series systems, the ultrasound sound
pressure level is below 75 dB at a distance of 75 cm or more from
the loudspeaker.
Even if airborne ultrasound may cause subjective effects for some
individuals, it is very unlikely that any effects will occur for levels
below 75 dB.
SX Series
For SX Series systems, which use third-party loudspeakers, we
do not know the sound pressure level.
The volume control on the remote control or Touch controller
does not affect the ultrasound sound pressure level; only the
volume control on the loudspeaker itself, and the Peripherals >
Pairing > Ultrasound > Volume > MaxLevel setting has an effect.
Headsets
We do not know the sound pressure level for headsets. Therefore
we recommend not to use a headset with MX Series and
SX Series video systems, if you have switched on Proximity
(ultrasound).
Install a Cisco Proximity client
Where to find the clients
You can download the Cisco Proximity clients for smartphones
and tablets (Android and iOS), and laptops (Windows and OS X)
free of charge from ► http://proximity.cisco.com
Clients for smartphones and tablets are also available directly
through Google Play (Android) and Apple App Store (iOS).
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
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Configuration
Set up Intelligent Proximity for content sharing (page 3 of 4)
Enable the Proximity services
All Proximity services are disabled by default.
1. Sign in to the web interface, and navigate to Setup >
Configuration.
2. Go to Proximity > Mode, and switch Proximity On.
The video system starts sending ultrasound pairing
messages.
3. Enable the services you want to allow.
In order to fully utilise the Proximity functionality, we
recommend that you enable all services.
Place calls and control the video system:
• Go to Proximity > Services > CallControl and choose
Enabled.
View shared content on a mobile device:
• Go to Proximity > Services > ContentShare > FromClients
and choose Enabled.
Wireless share from a mobile device:
• Go to Proximity > Services > ContentShare > ToClients
and choose Enabled.
Disable Proximity temporarily
You can temporarily disable Proximity in a meeting. This is useful
in meetings where you want to prevent devices in the room from
receiving content.
1. Select the settings icon (cogwheel) on the home screen, or in
the status bar of the Touch controller.
2. Switch Proximity on or off with the toggle button.
The Proximity indicator
The Proximity indicator is shown on both the main display
and the Touch controller.
Proximity is On, and at least one service is enabled.
The Proximity feature is temporarily disabled.
About Proximity
When Proximity is switched On, the
video system transmits ultrasound pairing
messages.
The Proximity feature is switched Off by
default, because the use of third-party
speakers may need additional testing for
Proximity to work as expected. In rare
cases the ultrasound may cause audio
artifacts. If so, consider to decrease the
maximum ultrasound volume with the
The ultrasound pairing messages are
received by nearby devices with Proximity
clients, and triggers the authentication
and authorization of the device.
For the best user experience, Cisco
recommends that Proximity always is
switched On
In order to get full access to Proximity,
the Proximity services (Proximity >
Services > ...) must be Enabled as well.
*
.
*
We recommend not to use a headset, if you have
switched on Proximity (ultrasound).
Cisco TelePresence SX20 Quick Set Administrator Guide
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Configuration
Set up Intelligent Proximity for content sharing (page 4 of 4)
Room considerations
Room acoustics
• Rooms with hard surfaces may cause challenges due to
severe audio reflections. Acoustical treatment of meeting
rooms is always highly recommended for the best meeting
experience as well as Intelligent Proximity performance.
• Cisco recommends only one video system with Intelligent
Proximity enabled in a room. Otherwise, interference is likely
to occur, which may lead to problems with device discovery
and session maintenance.
Basic troubleshooting
Cannot detect devices with Proximity clients
• Check if the video system is in standby mode. Ultrasound is
not transmitted if the speakers (for example a TV in standby
mode) are turned off.
• Check the speaker volume. The volume control on a speaker
itself (not the volume controlled using the remote control or
Touch 10) affects the ultrasound volume. If the volume is too
low, the listening devices cannot detect the ultrasound pairing
messages.
• Some Windows laptops are not able to record sound in the
ultrasound frequency range (20
to frequency limitations with the sound card, sound driver or
the internal microphone of the particular device. Refer to the
Support forum for more information.
kHz-2 2 kHz). This can be due
About privacy
In the Cisco Privacy statement and the Cisco Proximity
Supplement you find information about data collection in the
clients and privacy concerns that needs to be considered
when deploying this feature in the organization. Refer to:
You can temporarily disable Proximity in a meeting from the Touch
controller. This is useful in meetings where you want to prevent
devices in the room from receiving content.
You cannot temporarily disable Proximity if using the TRC6 remote
control.
Additional resources
Cisco Intelligent Proximity site:
► https://www.cisco.com/go/proximity
Support forum:
► https://www.cisco.com/go/proximitysupport
Audio artifacts
If you can hear audio artifacts, like humming or clipping noise,
decrease the maximum ultrasound volume (Peripherals > Pairing > Ultrasound > Volume > MaxLevel).
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
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Configuration
Adjust the video quality to call rate ratio
Optimal definition profile
The optimal definition profile should reflect the lighting conditions
in the video conferencing room and the quality of the camera
(video input source). The better the lighting conditions and the
better the quality of the camera, the higher the profile should be
used. In good lighting conditions, the video encoder will provide
better quality (higher resolution or frame rate) for a given call rate.
Generally, the Medium profile is recommended. However, if the
lighting conditions are very good, we recommend that you test
the endpoint on the various Optimal Definition Profile settings
before deciding on a profile. The High profile may be set in order
to increase the resolution for a given call rate.
Some typical resolutions used for different optimal definition
profiles, call rates and transmit frame rates are shown in the table.
The resolution and frame rate must be supported by both the
calling and called systems.
Threshold for sending video at 60 fps
Use the Video Input Connector n OptimalDefinition Threshold60fps setting to decide when to allow sending video at
60 fps.
For all resolutions lower than this threshold, the maximum
transmitted frame rate will be 30 fps; for higher resolutions, 60 fps
is possible if the available bandwidth is adequate.
Sign in to the web interface and navigate to Setup >
Configuration.
1. Go to Video > Input > Connector n > Quality and set the
video quality parameter to Motion.
2. Go to Video > Input > Connector n > OptimalDefinition >
Profile and choose the preferred optimal definition profile.
3. Go to Video > Input > Connector n > OptimalDefinition
> Threshold60fps to set the threshold below which the
maximum transmitted frame rate will be 30 fps.
Typical resolutions used for different optimal definition profiles, call rates and frame rates
256 kbps768 k bps115 2 k b ps 1472 k b ps 2560 kbps4 Mbps6 Mbps
Call rate
Video input quality settings
The Video Input Connector n Quality setting must be set to
Motion for the optimal definition settings to take any effect. With
the video input quality set to Sharpness, the endpoint will transmit
the highest resolution possible, regardless of frame rate.
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
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Configuration
Packet loss resilience - ClearPath
ClearPath introduces several mechanisms for advanced packet
loss resilience. These mechanisms increase the experienced
quality when you use your video system in an error prone
environment.
ClearPath is a Cisco proprietary protocol. All endpoints running
CE software support ClearPath.
If the involved endpoints and infrastructure elements support
ClearPath, all packet loss resilience mechanisms are used in
point-to-point connections (including hosted conferences). Only
some of the mechanisms are supported in MultiSite conferences.
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
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Configuration
Choose a ringtone and set the ringtone volume
Sign in to the web interface, and navigate to Setup >
Personalization.
Change the ringtone
1. Choose a ringtone from the
drop-down list.
2. Click Save to make it the
active ringtone.
Set the ringtone volume
Use the slide bar to adjust the
ringtone volume.
About ringtones
A set of ringtones are installed on the
video system. Use the web interface to
chose a ringtone, and set the ringtone
volume.
You can play back the chosen ringtone
from the web interface. Note that the
ringtone will be played back on the video
system itself, and not on the computer
running the web interface.
Play back the ringtone
Click the play button ( ► ) to
play back the ringtone.
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
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Maintenance
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Appendices
Configuration
Manage local contacts
Sign in to the web interface and navigate to
Setup > Local Contacts.
Import/Export contacts from file
Click Export to save the local contacts
in a file; and click Import to bring in
contacts from a file.
The current local contacts are
discarded when you import new
contacts from a file.
Add or edit a contact
1. Click Add contact to make a new
local contact, or click a contact’s
name followed by Edit contact.
2. Fill in or update the form that pops
up.
Choose a folder in the folder drop
down list in order to store the
contact in a sub-folder.
Click Add contact method and fill in
the new input fields if you want to
store more than one contact method
for the contact (for example video
address, telephone and mobile
number).
3. Click Save to store the local contact.
Delete a contact
1. Click a contacts name followed by
Edit contact.
2. Click Delete to remove the local
contact.
Add or edit a sub-folder
1. Click Add folder to make a new sub-folder, or
click one of the listed sub-folders followed by
Edit folder to change an existing sub-folder.
2. Fill in or update the form that pops up.
3. Click Save to create or update the folder.
Delete a sub-folder
1. Click Edit folder.
2. Click Delete to remove the folder and all its
contacts and sub-folders. Confirm your choice
in the dialog that pops up.
Where to find the local
contacts
Touch controller: Tap Contacts >
Favorites to find all local contacts.
Remote control and on-screen
menu: Select Call > Directory > Local
contacts. The local contacts are listed
alphabetically without regard to the folder
hierarchy.
Web interface: Click Call Control, and
open the Local tab in the Contacts
section.
Favorites list
The Favorites list is only available in the
on-screen menu. It is not available on the
Touch controller or the web interface.
Select Call > Favorites to find the list. You
can add both Local contacts and other
Directory entries to the Favorites list.
Also, a directory entry that is marked as
a favorite is automatically copied to the
Local contacts folder.
Add a contact to the Favorites list
Remote control and on-screen menu:
Navigate to the contact, and then .
Click Mark as Favorite.
Cisco TelePresence SX20 Quick Set Administrator Guide
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Peripherals
Connect monitors (page 1 of 2)
You can connect up to two monitors. The codec distributes the
layout on all available monitors.
Always switch off power when you connect and
disconnect monitors and other peripherals.
Connector 1 (HDMI),
default connector for
the main monitor
Connector 2 (HDMI)*
*
Use of Connector 2 requires the Dual Display option.
Video outputs
About video outputs
SX20 has two HDMI video outputs. They
can be used simultaneously. There is
audio only on Connector 1.
Typically, the outputs are used for
monitors or other displays.
Automatic setup
There is no special configuration needed on the codec in order
to support dual monitors scenarios. By default the number of
monitors are auto-detected, and the role of each monitor whether it is intended to be the first, or second monitor - is
automatically set according to the physical connections.
For example, if the total number of monitors are two, the following
settings will be assumed when set to Auto:
• Video > Monitors : Dual
• Video > Output > Connector 1 > MonitorRole : First
• Video > Output > Connector 2 > MonitorRole : Second
These settings can be changed if necessary, but for ease of use
no configuration is required in order to use the default values.
You can override the default behavior by setting one or more
settings manually. You need manual setup when you want to:
• Dedicate a monitor to only show presentations
• Replicate the same layout on more than one monitor
• Show the on-screen messages and indicators (OSD) on
another monitor than the video output with the lowest number
• Set the resolution manually, e.g. if the codec fails to detect the
native resolution and refresh rate of a monitor
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Connect monitors (page 2 of 2)
Manual setup
The automatic setup works well for common single monitor, and
dual monitors scenarios. For more complex scenarios, you may
need manual configuration.
Sign in to the web interface and navigate to Setup > Configuration,
to find the settings referred below.
Set a role for each
monitor
Define a role for each monitor
with the Video > Output >
Connector n > MonitorRole
setting.
Choose monitor roles that
match your monitor setup.
Only one monitor can have
monitor role First.
Set the number of
monitors
Set the number of monitors
with different layouts in
your setup with the Video >
Monitors setting.
When set to Auto, the codec
automatically detects if a
monitor is connected to a
connector, and thereby also
determines the number of
monitors in the setup.
The other options allow you
to fix a single, or dual monitor
setup; and to dedicate one
monitor for presentations.
If set to Single, Connector 2 is
disabled.
Choose on which
monitor to display
messages and indicators
Define on which monitor to
display the messages and
indicators on-screen with the
UserInterface > OSD > Output
setting.
When set to Auto, the codec
determines which monitor to
use based on the number of
the connector.
Set the monitor
resolution and refresh
rate
The codec reads the native
resolution of a monitor and
outputs this if possible.
Typically, this gives the best
possible picture for the
monitor.
If auto-detection of resolution
and refresh rate fails, you must
set the resolution manually
with the Video > Output >
Connector n > Resolution
setting.
About the number of
monitors and the role of
each monitor
The Video > Output > Connector n >
MonitorRole setting assigns a role to the
monitor that is connected to the output.
The monitor role decides which layout
(call participants and presentation) will
appear on the monitor.
Monitors with different monitor roles have
different layouts.
The Video > Monitors setting must reflect
the number of different layouts in your
room setup.
Note that a monitor can be reserved for
presentations.
Example 1:
Two monitors in total, and the second monitor is dedicated to only
show presentations:
• Video > Monitors : DualPresentationOnly
• Video > Output > Connector 1 > MonitorRole : Auto
• Video > Output > Connector 2 > MonitorRole : Auto
Cisco TelePresence SX20 Quick Set Administrator Guide
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Peripherals
Connect input sources (page 2 of 2)
About video and content quality
Use the Video > Input > Connector n > Quality setting to optimize
quality with respect to motion or sharpness.
Typically, you should choose Motion when a large number of
participants are present or when there is a lot of motion in the
picture. Choose Sharpness when you want the highest quality of
detailed images and graphics.
The default value is Motion for Connector 1; and Sharpness for
Connector 2.
Set type and name for the input sources
We recommend that you set type and name for the input sources:
• Video > Input > Connector n > InputSourceType
• Video > Input > Connector n > Name
These settings determine the names and icons that are shown
on the user interfaces. Intuitive names and icons make source
selection easier.
Cisco TelePresence SX20 Quick Set Administrator Guide
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Peripherals
Real-time communication requirements for displays
We have put in a lot of effort to minimize the camera to screen
delay on our TelePresence endpoints, and also to detect
and compensate for total delay between the audio and video
components.
We recommend that you use displays with low delay to increase
the naturalness of communications. We also recommend that you
test a sample before ordering a large number of displays.
Delay through most displays is often very high (>100 ms) and is
therefore detrimental to real-time communication quality.
The following display settings may reduce the delay:
• Activate Game mode, PC mode or similar modes that are
designed to reduce the response time and normally also the
delay
• Deactivate motion smoothing, like Motion Flow, Natural Motion,
or any other video processing that introduces additional delay
• Deactivate advanced audio processing, like Virtual Surround
effects and Dynamic Compression, which will make any
acoustic echo canceller malfunction
Cisco TelePresence SX20 Quick Set Administrator Guide
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Peripherals
Connect the Touch 10 controller
In order to use Touch 10 as user interface for SX20, Touc h 10 must
be paired to the codec via the network (LAN). This is referred to as
remote pairing.
(page 1 of 2)
Connect Touch 10 to the codec via the network
(LAN)
Connect Touch 10 and the codec to network wall sockets or to a
network switch as illustrated.
Touch 10 set-up
Once Touch 10 is connected to power, the set-up procedure begins.
Follow the instructions on screen.
When the Select a room system screen appears, note the following:
• A list of codecs signalling that they are available for paring will
show up on the screen. Tap the name of the codec you want to
pair with.
Note that the following must be fulfilled for a codec to show up in
the list:
• The codec and Touch 10 must be on the same subnet.
• The codec must have been restarted within the last 10
minutes. If the codec does not appear in the list, try restarting
it.
• If the codec does not appear in the list of available codecs, enter
its IP address or hostname in the input field. Tap Enter or Continue.
• You have to log in with username and passphrase for the paring
process to commence. Tap Login or Continue.
A user with the USER role is sufficient; you do not need the ADMIN
role to perform this task.
Read more about how to create a user account and assign a role
to it in the ► User administration chapt er.
If Touch 10 needs software upgrade, new software will be downloaded
from the codec and installed on the unit automatically as part of the
set-up procedure. Touch 10 restarts after the upgrade.
Power
• 100-240 VAC
• 50/60 Hz
SWITCH
PoE
injector
Contact information
The code c’s name or
address is displayed
in the status bar when
Touch 10 is successfully
paired to the codec.
AP
Standard Ethernet cable
Standard Ethernet cable
PoE rated Ethernet cable
The Ethernet connector
is behind the lid at the
rear of Touch 10.
Network (LAN)
Network (LAN)
1
If the network infrastructure provides
Power over Ethernet (PoE), you do not
need a PoE injector; Touch 10 should
be connected directly to the wall socket
(Ethernet switch) with a PoE rated
Ethernet cable.
For safety, the PoE source must be in
the same building as Touch 10. The PoE
rated Ethernet cable can be up to 100 m
(330 ft).
Cisco TelePresence SX20 Quick Set Administrator Guide
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Upgrade the system software (page 1 of 2)
About upgrading from TC to CE software
CE8.x is the evolution of TC7.x software. CE8.x inherits
years of development in the TC software while being more
streamlined, providing higher quality and higher feature
velocit y.
It is important to carefully consider the upgrade requirements
of CE8.x and the functionality changes compared to TC7.x
software before upgrading.
We highly recommend upgrading endpoints to TC7.3.3 or
later before proceeding with the upgrade to CE8.0 or later.
Upgrading to CE software from TC7.3.0 and TC7.3.1 is not
supported via the web interface.
If you do not take into account these considerations,
upgrading to CE8.x can leave you with a non-functioning
deployment that requires you to downgrade.
Upgrade via Cisco TMS or
CUCM. Alternatively upgrade
to TC7.3.3 or later before
attempting to upgrade via the
web interface
Remain on TC7.x.
A TRC6 remote control or
Touch 10 is required in order
to use CE8.x
Use TC7.x software
Yes
Yes
Yes
Install CE8.0 or later?
Are your endpoints
running TC7.3.1 or
earlier?
No
Do you use a TRC5
remote control or
Tou c h 8?
No
Do you require
features that are
no longer
supported?
*
No
Upgrade to TMS 15.0 or later
*
CE software does not support the following features and products:
- MultiWay conferencing
- CTMS conferencing
- MediaNet
- Displays that do not support 16:9 resolution
Also note that CE software does not support the E X Series, C Series,
Profile Series, and first-generation MX200 and MX300
This video conference system is using CE
software. The version described in this
document is CE8.2.x.
The complete installation normally take no longer than
15minutes. You can follow the progress on the web
page. The video system restarts automatically after the
installation.
You must sign in anew in order to continue working with
the web interface after the restart.
Cisco TelePresence SX20 Quick Set Administrator Guide
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Maintenance
Add option keys
Sign in to the web interface and navigate to Maintenance >
Option Keys.
You see a list of all option keys, also the ones that are not
installed on your video system.
Contact your Cisco representative for information about how to
get option keys for the uninstalled options.
The video system’s serial number
You need the video system’s serial number
when ordering an option key.
Add an option key
1. Enter an Option Key in the appropriate
text input field.
2. Click Add option key.
If you want to add more than one option key,
repeat these steps for all keys.
About option keys
Your video system may or may not have
one or more software options installed. In
order to activate the optional functionality
the corresponding option key must be
present on the video system.
Each video system has unique option
keys.
Option keys are not deleted when
performing a software upgrade or factory
reset, so they need to be added only
once.
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Maintenance
System status
System information overview
Sign in to the web interface to see the System Information page.
This page shows the product type, system name and basic
information about the hardware, software, installed options and
network address. Registration status for the video networks (SIP
and H.323) is included, as well as the number/URI to use when
making a call to the system.
Detailed system status
Sign in to the web interface, and navigate to Setup > Status in
order to find more detailed status information*.
Search for a status entry
Enter as many letters as needed in the search field. All entries that
contain these letters are shown in the right pane. Entries that have
these letters in their value space are also shown.
Select a category and navigate to the correct status
The system status is grouped in categories. Choose a category in
the left pane to show the related status to the right.
*
The status shown in the illustration ser ve as an example. The status of
your system may be different.
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Maintenance
Download log files
Sign in to the web interface and navigate to
Maintenance > System Logs.
Download all log files
Click Download logs archive...
and follow the instructions.
An anonymized call history
is included in the log files by
default.
Use the drop down list if
you want to exclude the call
history from the log files, or
if you want to include the full
call history (non-anonymous
caller/callee).
Open/save one log file
Click the file name to open the
log file in the web browser;
right click to save the file on
the computer.
Start extended logging
Click Start extended logging....
Extended logging lasts for
3 or 10 minutes, depending
on whether full capture of
network traffic is included or
not.
Click Stop extended logging if
you want to stop the extended
logging before it times out.
As default, the network traffic
is not captured. Use the drop
down menu if you want to
include partial or full capture of
network traffic.
About log files
The log files are Cisco specific debug
files which may be requested by the
Cisco support organization if you need
technical support.
The current log files are time stamped
event log files.
All current log files are archived in a time
stamped historical log file each time the
video system restarts. If the maximum
number of historical log files is reached,
the oldest one will be overwritten.
Extended logging mode
Extended logging mode may be switched
on to help diagnose network issues and
problems during call setup. While in this
mode more information is stored in the
log files.
Extended logging uses more of the video
system’s resources, and may cause the
video system to under-perform. Only use
extended logging mode when you are
troubleshooting an issue.
Refresh a log file list
Click the refresh button for
Current logs or Historical logs
to update the corresponding
lists.
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Maintenance
Revert to the previously used software image
Sign in to the web interface and navigate to Maintenance >
System Recovery.
We recommend you to back up the log files and configuration
of the video system before you swap to the previously used
software image.
Back up log files and system configuration
1. Select the Backup tab.
2. Click Download Logs and follow the instructions to save the
log files on your computer.
3. Click Download Configuration Backup and follow the
instructions to save the configuration file on your computer.
Revert to the previously used software image
Only administrators, or when in contact with Cisco technical
support, should perform this procedure.
1. Select the Software Recovery Swap tab.
2. Click Switch to software: cex.y.z..., where x.y.z indicates the
software version.
3. Click Yes to confirm your choice, or Cancel if you have
changed your mind.
Wait while the system resets. The system restarts automatically
when finished. This procedure may take a few minutes.
About the previously used
software image
If there is a severe problem with the video
system, switching to the previously used
software image may help solving the
problem.
If the system has not been factory reset
since the last software upgrade, the
previously used software image still
resides on the system. You do not have to
download the software again.
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Maintenance
Factory reset the video system (page 1 of 2)
If there is a severe problem with the video system, the
last resort may be to reset it to its default factory settings.
It is not possible to undo a factory reset.
Always consider reverting to the previously used
software image before performing a factory reset. In
many situations this will recover the system. Read about
software swapping in the ► Revert to the previously used
software image ch apte r.
We recommend that you use the web interface to
factory reset the video system. If the web interface is not
available, use the power button.
A factory reset implies:
• Call logs are deleted.
• Passphrases are reset to default.
• All system parameters are reset to default values.
• All files that have been uploaded to the system are
deleted. This includes, but is not limited to, custom
wallpaper, certificates, local contacts and favorites
lists.
• The previous (inactive) software image is deleted.
• Option keys and release keys are not affected.
The video system restarts automatically after the factory
reset. It is using the same software image as before.
Back up log files and system
configuration
Sign in to the web interface and navigate to Maintenance
> System Recovery.
Back up log files and system configuration
1. Select the Backup tab.
2. Click Download Logs and follow the instructions to
save the log files on your computer.
3. Click Download Configuration Backup and follow the
instructions to save the configuration file on your
computer.
Factory reset using the web interface
We recommend that you back up the log files and
configuration of the video system before you continue
with the factory reset.
Sign in to the web interface and navigate to Maintenance
> System Recovery.
1. Select the Factory Reset tab, and read the provided
information carefully
2. Click Perform a factory reset....
3. Click Yes to confirm your choice, or Cancel if you have
changed your mind.
4. Wait while the video system reverts to the default
factory settings. The video system restarts
automatically when finished. This may take a few
minutes.
The video system confirms the factory reset
by displaying a notification on the main screen.
The notification disappears after approximately
10 seconds.
We recommend that you back up the log files and
configuration of the video system before you perform a
factory reset; otherwise these data will be lost.
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Maintenance
Factory reset the video system (page 2 of 2)
Factory reset using the power button
We recommend that you back up the log files and configuration of
the video system before you continue with the factory reset.
1. Press and hold the power button until the LED light goes out
completely and the system shuts down.
2. Press and hold the power button until the LEDs start blinking
slowly (approximately 10 seconds). Then release the button.
3. Within four seconds after the LEDs start blinking, press the
power button twice.
4. Wait while the video system reverts to the default factory
settings. The video system restarts automatically when
finished. This may take a few minutes.
The video system confirms the factory reset by displaying a
notification on the main screen. The notification disappears
after approximately 10 seconds.
If you failed to press the power button twice within the
four seconds, the system will not revert to the default
factory settings, and you will not see the confirmation
message. If this happens, go back to step 1 and try again.
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Maintenance
Factory reset the Touch 10
In an error situation it may be required to factory reset the Touch
controller to recover connectivity. This should be done only when
in contact with the Cisco support organization.
When factory resetting the Touch controller the pairing
information is lost, and the Touch itself (not the video system) is
reverted to factory defaults.
It is not possible to undo a factory reset.
1. Locate the Mute and Volume down buttons.
2. Press and hold the Mute button until it starts blinking (red and
green). It takes approximately 10 seconds.
3. Press the Volume down button twice.
Touch 10 automatically reverts to the default factory settings
and restarts.
Touch 10 must be paired to the video system anew.
When successfully paired it receives a new configuration
automatically from the video system.
About pairing and how to
connect Touch 10 to the
video system
In order to use the Touch 10 controller,
Touch 10 must be paired to the codec via
LAN (remote pairing).
Read about pairing and how to connect
Touch 10 to the video system in the
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Maintenance
Capture user interface screenshots
Sign in to the web interface and navigate to Maintenance >
User Interface Screenshots.
Capture a screenshot
Click Take screenshot of Touch Panel to
capture a screenshot of the Touch controller,
or click Take screenshot of OSD to capture a
screenshot of the on-screen display.
The screenshot displays in the area below
the buttons. It may take up to 30 seconds
before the screenshot is ready.
All captured snapshots are included
in the list above the buttons. Click the
screenshot ID to display the image.
Delete screenshots
If you want to delete all screenshots,
click Remove all.
To delete just one screenshot, click
button for that screenshot.
the
×
About user interface
screenshots
You can capture screenshots both of
a Touch controller that is connected to
the video system, and of the on-screen
display (menus, indicators and messages
on the main display).
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System settings
Overview of the system settings
In the following pages you will find a complete list of the system
settings which are configured from the Setup > Configuration
page on the web interface.
Open a web browser and enter the IP address of the video
system then sign in.
How to find the IP address
1. Select the settings icon (cogwheel) on the home
screen, or in the status bar of the Touch controller.
2. Select System Information with the remote control, or
Settings > System Information on the Touch controller.
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System settings
Audio settings
Audio DefaultVolume
Define the default volume for the speakers. The volume is set to this value when you switch
on or restart the video system. Use the Touch controller or remote control to change the
volume while the video system is running. You may also use API commands (xCommand
Audio Volume) to change the volume while the video system is running, and to reset to
default value.
Requires user role: ADMIN, USER
Default value: 50
Value space: Integer (0..100)
Select a value between 1 and 100. This corresponds to the dB range from -34.5 dB to
15 dB, in steps of 0.5 dB). If set to 0 the audio is switched off.
Audio Microphones Mute Enabled
Define the microphone mute behaviour on the video system.
Requires user role: ADMIN
Default value: True
Value space: True/InCallOnly
True: Muting of audio is always available.
InCallOnly: Muting of audio is only available when the device is in a call. When Idle it is
not possible to mute the microphone. This is useful when an external telephone service/
audio system is connected via the codec and is to be available when the codec is not
in a call. When set to InCallOnly this will prevent the audio-system from being muted by
mistake.
Audio Microphones PhantomVoltage
Define whether or not to always have phantom voltage (11 V +/- 1 V) on the microphone
inputs.
Requires user role: ADMIN
Default value: AlwaysOn
Value space: AlwaysOn/Auto
AlwaysOn: The phantom voltage is always on, also when nothing is connected. Use this
value if you connect 3rd party microphones.
Auto: The phantom voltage is turned on if a Cisco microphone is connected; otherwise
it is turned off. You can use this value if you are only using Cisco microphones, because
the video system automatically detects if such a microphone is connected.
Audio SoundsAndAlerts RingTone
Define which ringtone to use for incoming calls.
Requires user role: ADMIN, USER
Default value: Sunrise
Value space: Sunrise/Mischief/Ripples/Reflections/Vibes/Delight/Evolve/Playful/Ascent/
Calculation/Mellow/Ringer
Select a ringtone from the list.
Audio SoundsAndAlerts RingVolume
Define the ring volume for incoming calls.
Requires user role: ADMIN, USER
Default value: 50
Value space: Integer (0..100)
The value goes in steps of 5 from 0 to 100 (from -34.5 dB to 15 dB). Volume 0 = Off.
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System settings
Audio Input Line [1] VideoAssociation MuteOnInactiveVideo
The audio source can be associated with a video source on the video input connector, and
you can determine whether to play or mute audio depending on whether the video source is
presented or not.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: The audio source is not associated with a video source. The audio will be played
locally and to far end regardless of whether the video source is presented.
On: The audio source is associated with a video source. The audio will be played (locally
and to far end) when the associated video source is presented. The audio will be muted
when the video source is not presented.
Audio Input Line [1] VideoAssociation VideoInputSource
The audio source can be associated with a video source on the video input connector.
Requires user role: ADMIN
Default value: 2
Value space: 1/2
Select the video input connector to associate the audio source with.
Audio Input Microphone [1..2] EchoControl Mode
The echo canceller continuously adjusts itself to the audio characteristics of the room, and
compensates for any changes it detects in the audio environment. If the changes in the
audio conditions are significant, the echo canceller may take a second or two to re-adjust.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: Turn off the echo control. Recommended if external echo cancellation or playback
equipment is used.
On: Turn on the echo control. Recommended, in general, to prevent the far end from
hearing their own audio. Once selected, echo cancellation is active at all times.
The system has built-in noise reduction, which reduces stationary background noise, for
example noise from air-conditioning systems, cooling fans etc. In addition, a high pass filter
(Humfilter) reduces very low frequency noise. Noise reduction requires that Audio Input
Microphone [n] EchoControl Mode is enabled.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: Turn off the noise reduction.
On: Turn on the noise reduction. Recommended in the presence of low frequency noise.
The system has built-in signal processing to reduce the effect of room reverberation.
Dereverberation requires that Audio Input Microphone [n] EchoControl Mode is enabled.
Requires user role: ADMIN
Default value: Off
Value space: Off/On
Off: Turn off the dereverberation.
On: Turn on the dereverberation.
Audio Input Microphone [1..2] Level
Define the audio level of the Microphone input connector.
Requires user role: ADMIN
Default value: 14
Value space: Integer (0..24)
Select a value between 0 and 24, in steps of 1 dB.
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Audio Input Microphone [1..2] Mode
Disable or enable audio on the microphone connector.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: Disable the audio input microphone connector.
On: Enable the audio input microphone connector.
Audio Output Line [1] Delay DelayMs
To obtain lip-synchronization, you can configure each audio line output with an extra delay
that compensates for delay in other connected devices, for example TVs and external
loudspeakers. The delay that you set here is either fixed or relative to the delay on the HDMI
output, as defined in the Audio Output Line [n] Delay Mode setting.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..290)
The delay in milliseconds.
Audio Output Line [1] Delay Mode
You may add extra delay to an audio line output with the Audio Output Line [n] Delay
DelayMs setting. The extra delay added is either a fixed number of milliseconds, or
a number of milliseconds relative to the detected delay on the HDMI output (typically
introduced by the connected TV).
Requires user role: ADMIN
Default value: RelativeToHDMI
Value space: Fixed/RelativeToHDMI
Fixed: Any extra delay (DelayMs) added to the output, will be a fixed number of
millisecond.
RelativeToHDMI: Any extra delay (DelayMs) added to the output, will be relative to the
detected delay on the HDMI output. The actual delay is HDMI-delay + DelayMs. The
Audio Output Connectors Line [n] DelayMs status reports the actual delay.
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System settings
CallHistory settings
CallHistory Mode
Determine whether or not information about calls that are placed or received are stored,
including missed calls and calls that are not answered (call history). This determines
whether or not the calls appear in the Recents list in the user interfaces.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: New entries are not added to the call history.
On: New entries are stored in the call history list.
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Cameras settings
Cameras Camera [1] Backlight DefaultMode
This configuration turns backlight compensation on or off. Backlight compensation is
useful when there is much light behind the persons in the room. Without compensation the
persons will easily appear very dark to the far end.
Requires user role: ADMIN, USER
Default value: Off
Value space: Off/On
Off: Turn off the camera backlight compensation.
On: Turn on the camera backlight compensation.
Cameras Camera [1] Brightness Mode
Define the camera brightness mode.
Requires user role: ADMIN, USER
Default value: Auto
Value space: Auto/Manual
Auto: The camera brightness is automatically set by the system.
Manual: Enable manual control of the camera brightness. The brightness level is set
using the Cameras Camera [n] Brightness DefaultLevel setting.
Cameras Camera [1] Brightness DefaultLevel
Define the brightness level. Requires the Cameras Camera [n] Brightness Mode to be set to
Manual.
Cameras Camera [1] Flip
With Flip mode (vertical flip) you can flip the image upside down. Flipping applies both to
the self-view and the video that is transmitted to the far end.
Requires user role: ADMIN, USER
Default value: Auto
Value space: Auto/Off/On
Auto: If the camera detects that it is mounted upside down, the image is automatically
flipped. If the camera cannot auto-detect whether it is mounted upside down or not, the
image is not changed.
Off: Display the image on screen the normal way.
On: Display the image flipped upside down. This setting is used when a camera is
mounted upside down, but cannot automatically detect which way it is mounted.
Cameras Camera [1] Focus Mode
Define the camera focus mode.
Requires user role: ADMIN, USER
Default value: Auto
Value space: Auto/Manual
Auto: The camera will auto focus once a call is connected, as well as after moving the
camera (pan, tilt, zoom). The system will use auto focus only for a few seconds to set the
right focus; then auto focus is turned off to prevent continuous focus adjustments of the
camera.
Manual: Turn the autofocus off and adjust the camera focus manually.
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System settings
Cameras Camera [1] Gamma Mode
This setting enables gamma corrections, and applies only to cameras which support
gamma mode. Gamma describes the nonlinear relationship between image pixels and
monitor brightness.
Requires user role: ADMIN, USER
Default value: Auto
Value space: Auto/Manual
Auto: Auto is the default and the recommended setting.
Manual: In manual mode the gamma value is changed with the gamma level setting, ref.
Cameras Camera [n] Gamma Level.
Cameras Camera [1] Gamma Level
By setting the Gamma Level you can select which gamma correction table to use. This
setting may be useful in difficult lighting conditions, where changes to the brightness setting
does not provide satisfactory results. Requires the Cameras Camera [n] Gamma Mode to be
set to Manual.
Requires user role: ADMIN, USER
Default value: 0
Value space: Integer (0..7)
Define the gamma level.
Cameras Camera [1] IrSensor
A Precision camera has an IR sensor that is used when you operate the codec with a
remote control. The IR sensor is located at the camera front, and the LED flickers when the
IR sensor is activated by the remote control.
Cameras Camera [1] Mirror
With Mirror mode (horizontal flip) you can mirror the image on screen. Mirroring applies
both to the self-view and the video that is transmitted to the far end
Requires user role: ADMIN, USER
Default value: Auto
Value space: Auto/Off/On
Auto: If the camera detects that it is mounted upside down, the image is automatically
mirrored. If the camera cannot auto-detect whether it is mounted upside down or not,
the image is not changed.
Off: Display the image as other people see you.
On: Display the image as you see yourself in a mirror.
Cameras Camera [1] MotorMoveDetection
This setting applies only when using a Cisco TelePresence PrecisionHD 1080p12x camera.
If adjusting the camera position by hand you can configure whether the camera should keep
its new position or return to the preset or position it had before.
Requires user role: ADMIN, USER
Default value: Off
Value space: Off/On
Off: When the camera position is adjusted manually the camera will keep this position
until adjusted again. WARNING: If moving the camera by hand, the camera will not
register the new pan and tilt values since there is no position feedback. This will result in
wrong pan and tilt values when recalling the camera presets subsequently.
On: When the camera position is adjusted manually, or the camera detects that the
motors have moved, it will first re-initialize (i.e. go to default position) then return to the
preset/position it had before the camera was adjusted.
Requires user role: ADMIN, USER
Default value: On
Value space: Off/On
Off: Disable the IR sensor of the camera.
On: Enable the IR sensor of the camera.
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System settings
Cameras Camera [1] Whitebalance Mode
Define the camera white balance mode.
Requires user role: ADMIN, USER
Default value: Auto
Value space: Auto/Manual
Auto: The camera will continuously adjust the white balance depending on the camera
view.
Manual: Enables manual control of the camera white balance. The white balance level is
set using the Cameras Camera [n] Whitebalance Level setting.
Cameras Camera [1] Whitebalance Level
Define the white balance level. Requires the Cameras Camera [n] Whitebalance Mode to be
set to manual.
Requires user role: ADMIN, USER
Default value: 1
Value space: Integer (1..16)
The white balance level.
Cameras PowerLine Frequency
If your camera supports power line frequency anti-flickering, the camera is able to
compensate for any flicker noise from the electrical power supply. You should set this
camera configuration based on your power line frequency. If your camera supports auto
detection of line frequency, you can select the Auto option in the configuration.
All Cisco Precision cameras support both anti-flickering and auto detection of line
frequency. Auto is the default value, so you should change this setting if you have a camera
that does not support auto detection.
Cameras Preset TriggerAutofocus
The current position (pan and tilt), zoom and focus are stored with a preset. Use this setting
to determine if the camera should refocus or use the focus value that is stored with the
preset.
Requires user role: ADMIN
Default value: Auto
Value space: Auto/Off/On
Auto: Whether the camera refocuses or not when selecting a preset, depends on the
camera type.
Off: The focus value that is stored with the preset will be used. The camera will not
refocus when selecting a preset.
On: The camera will refocus when selecting a preset. The focus value that is stored with
the preset may be overridden.
Requires user role: ADMIN
Default value: Auto
Value space: 50Hz/60Hz/Auto
50Hz: Use this value when the power line frequency is 50 Hz.
60Hz: Use this value when the power line frequency is 60 Hz.
Auto: Allow the camera to detect the power frequency automatically.
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System settings
Conference settings
Conference ActiveControl Mode
Active control is a feature that allows conference participants to administer a conference
on Cisco TelePresence Server using the video system's interfaces. Each user can see
the participant list, change video layout, disconnect participants, etc. from the interface.
The active control feature is enabled by default, provided that it is supported by the
infrastructure (Cisco Unified Communications Manager (CUCM) version 9.1.2 or newer,
Cisco TelePresence Video Communication Server (VCS) version X8.1 or newer). Change
this setting if you want to disable the active control features.
Requires user role: ADMIN
Default value: Auto
Value space: Auto/Off
Auto: Active control is enabled when supported by the infrastructure.
Off: Active control is disabled.
Conference AutoAnswer Mode
Define the auto answer mode. Use the Conference AutoAnswer Delay setting if you want
the system to wait a number of seconds before answering the call, and use the Conference
AutoAnswer Mute setting if you want your microphone to be muted when the call is
answered.
Requires user role: ADMIN
Default value: Off
Value space: Off/On
Off: You must answer incomming calls manually by pressing the OK key or the green Call
key on the remote control, or by tapping Answer on the Touch controller.
On: The system automatically answers incoming calls, except if you are already in a
call. You must always answer or decline incoming calls manually when you are already
engaged in a call.
Conference AutoAnswer Mute
Define if the microphone shall be muted when an incoming call is automatically answered.
Requires that AutoAnswer Mode is switched on.
Requires user role: ADMIN
Default value: Off
Value space: Off/On
Off: The incoming call will not be muted.
On: The incoming call will be muted when automatically answered.
Conference AutoAnswer Delay
Define how long (in seconds) an incoming call has to wait before it is answered
automatically by the system. Requires that AutoAnswer Mode is switched on.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..50)
The auto answer delay (seconds).
Conference CallProtocolIPStack
Select if the system should enable IPv4, IPv6, or dual IP stack on the call protocol (SIP,
H323).
Requires user role: ADMIN
Default value: Dual
Value space: Dual/IPv4/IPv6
Dual: Enables both IPv4 and IPv6 for the call protocol.
IPv4: When set to IPv4, the call protocol will use IPv4.
IPv6: When set to IPv6, the call protocol will use IPv6.
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System settings
Conference DefaultCall Protocol
Define the Default Call Protocol to be used when placing calls from the system.
Requires user role: ADMIN
Default value: Auto
Value space: Auto/H320/H323/Sip/Spark
Auto: Enables auto-selection of the call protocol based on which protocols are available.
If multiple protocols are available, the order of priority is: 1) SIP; 2) H323; 3) H320. If the
system cannot register, the auto-selection chooses H323.
H320: All calls are set up as H.320 calls (only applicable if connected to Cisco
TelePresence ISDN Link).
H323: All calls are set up as H.323 calls.
Sip: All calls are set up as SIP calls.
Spark: Reserved for Spark registered systems. Do not use.
Conference DefaultCall Rate
Define the Default Call Rate to be used when placing calls from the system.
Requires user role: ADMIN
Default value: 3072
Value space: Integer (64..6000)
The default call rate (kbps).
Conference DoNotDisturb DefaultTimeout
This setting determines the default duration of a Do Not Disturb session, i.e. the period
when incoming calls are rejected and registered as missed calls. The session can be
terminated earlier by using the user interface. The default value is 60 minutes.
Requires user role: ADMIN
Default value: 60
Conference Encryption Mode
Define the conference encryption mode. A padlock with the text "Encryption On" or
"Encryption Off" displays on screen for a few seconds when the conference starts.
NOTE: If the CE-NC software (no crypto) is installed on the video system, the encryption
mode is always Off.
Requires user role: ADMIN
Default value: BestEffort
Value space: Off/On/BestEffort
Off: The system will not use encryption.
On: The system will only allow calls that are encrypted.
BestEffort: The system will use encryption whenever possible.
> In Point to point calls: If the far end system supports encryption (AES-128), the call will
be encrypted. If not, the call will proceed without encryption.
> In MultiSite calls: In order to have encrypted MultiSite conferences, all sites must
support encryption. If not, the conference will be unencrypted.
Conference FarEndControl Mode
Lets you decide if the remote side (far end) should be allowed to select your video sources
and control your local camera (pan, tilt, zoom).
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: The far end is not allowed to select your video sources or to control your local
camera (pan, tilt, zoom).
On: Allows the far end to be able to select your video sources and control your local
camera (pan, tilt, zoom). You will still be able to control your camera and select your
video sources as normal.
Value space: Integer (1..1440)
The number of minutes (maximum 1440 minutes = 24 hours) before the Do Not Disturb
session times out automatically.
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System settings
Conference FarEndControl SignalCapability
Define the far end control (H.224) signal capability mode.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: Disable the far end control signal capability.
On: Enable the far end control signal capability.
Conference MaxReceiveCallRate
Define the maximum receive bit rate to be used when placing or receiving calls.
Note that this is the maximum bit rate for each individual call; use the Conference
MaxTotalReceiveCallRate setting to set the aggregated maximum for all simultaneous active
calls.
Requires user role: ADMIN
Default value: 6000
Value space: Integer (64..6000)
The maximum receive call rate (kbps).
Conference MaxTransmitCallRate
Define the maximum transmit bit rate to be used when placing or receiving calls.
Note that this is the maximum bit rate for each individual call; use the Conference
MaxTotalTransmitCallRate setting to set the aggregated maximum for all simultaneous active
calls.
Requires user role: ADMIN
Default value: 6000
Conference MaxTotalReceiveCallRate
This configuration applies when using a video system's built-in MultiSite feature (optional) to
host a multipoint video conference.
Define the maximum overall receive bit rate allowed. The bit rate will be divided fairly among
all active calls at any time. This means that the individual calls will be up-speeded or downspeeded as appropriate when someone leaves or enters a multipoint conference, or when a
call is put on hold (suspended) or resumed.
The maximum receive bit rate for each individual call is defined in the Conference
MaxReceiveCallRate setting.
Requires user role: ADMIN
Default value: 6000
Value space: Integer (64..6000)
The maximum receive call rate (kbps).
Conference MaxTotalTransmitCallRate
This configuration applies when using a video system's built-in MultiSite feature (optional) to
host a multipoint video conference.
Define the maximum overall transmit bit rate allowed. The bit rate will be divided fairly
among all active calls at any time. This means that the individual calls will be up-speeded or
down-speeded as appropriate when someone leaves or enters a multipoint conference, or
when a call is put on hold (suspended) or resumed.
The maximum transmit bit rate for each individual call is defined in the Conference
MaxTransmitCallRate setting.
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System settings
Conference MicUnmuteOnDisconnect Mode
Define if the microphones shall be unmuted automatically when all calls are disconnected.
In a meeting room or other shared resources this may be done to prepare the system for
the next user.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: If muted during a call, let the microphones remain muted after the call is
disconnected.
On: Unmute the microphones after the call is disconnected.
Conference Multipoint Mode
Define how the video system handles multiparty video conferences (ad hoc conferences).
If registered to a Cisco TelePresence Video Communication Server (VCS), the video system
can use its own built-in MultiSite feature. If registered to a Cisco Unified Communications
Manager (CUCM) version 8.6.2 or newer, the video system can use either the CUCM
conference bridge, or the video system's own built-in MultiSite feature. Which option to use,
is set-up by CUCM.
The CUCM conference bridge allows you to set up conferences with many participants. The
built-in MultiSite allows up to four participants (yourself included).
The built-in MultiSite is optional and may not be available on all video systems.
Requires user role: ADMIN
Default value: Auto
Value space: Auto/Off/MultiSite/CUCMMediaResourceGroupList
Auto: The multipoint method is choosen automatically; if no multipoint method is
available, the Multipoint Mode will be set to Off.
Off: Multiparty conferences are not allowed.
MultiSite: Multiparty conferences are set up using the built-in MultiSite feature. If
MultiSite is chosen when the MultiSite feature is not available, the Multipoint Mode will
automatically be set to Off.
CUCMMediaResourceGroupList: Multiparty conferences are hosted by the CUCM
configured conference bridge. This setting is provisioned by CUCM in a CUCM
environment, and should never be set manually by the user.
Conference MultiStream Mode
The video system supports multistream video for conferences, provided that the
conference infrastructure supports the feature (Cisco TelePresence Server 4.2 or later).
This means that the video system can compose the video streams locally into a conference
layout which utilizes all available screens. This results in an enhanced user experience.
Multistream video is supported only via SIP.
Requires user role: ADMIN
Default value: Off
Value space: Auto/Off
Auto: Use local composition of video streams if the feature is supported by the
conference infrastructure.
Off: Local composition is disabled. Layouts will be transcoded by the conference
infrastructure (Cisco TelePresence Server).
Conference IncomingMultisiteCall Mode
Select whether or not to allow incoming calls when already in a call/conference.
Requires user role: ADMIN
Default value: Allow
Value space: Allow/Deny
Allow: You will be notified when someone calls you while you are already in a call.
You can accept the incoming call or not. The ongoing call may be put on hold while
answering the incoming call; or you may merge the calls (requires support for multiparty
video conferences).
Deny: An incoming call will be rejected if you are already in a call. You will not be notified
about the incoming call. However, the call will appear as a missed call in the call history
list.
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System settings
Conference Presentation RelayQuality
This configuration applies to video systems that are using the built-in MultiSite feature
(optional) to host a multipoint video conference. When a remote user shares a presentation,
the video system (codec) will transcode the presentation and send it to the other
participants in the multipoint conference. The RelayQuality setting specifies whether to give
priority to high frame rate or to high resolution for the presentation source.
Requires user role: ADMIN
Default value: Off
Value space: Motion/Sharpness
Motion: Gives the highest possible frame rate. Used when there is a need for higher
frame rates, typically when there is a lot of motion in the picture.
Sharpness: Gives the highest possible resolution. Used when you want the highest
quality of detailed images and graphics.
Conference Presentation OnPlacedOnHold
Define whether or not to continue sharing a presentation after the remote site has put you
on hold.
Requires user role: ADMIN
Default value: NoAction
Value space: Stop/NoAction
Stop: The video system stops the presentation sharing when the remote site puts you on
hold. The presentation will not continue when the call is resumed.
NoAction: The video system will not stop the presentation sharing when put on hold. The
presentation will not be shared while you are on hold, but it will continue automatically
when the call is resumed.
Conference VideoBandwidth Mode
Define the conference video bandwidth mode.
Requires user role: ADMIN
Default value: Dynamic
Value space: Dynamic/Static
Dynamic: The available transmit bandwidth for the video channels are distributed among
the currently active channels. If there is no presentation, the main video channels will
use the bandwidth of the presentation channel.
Static: The available transmit bandwidth is assigned to each video channel, even if it is
not active.
The available transmit video bandwidth is distributed on the main channel and presentation
channel according to "MainChannel Weight" and "PresentationChannel Weight". If the main
channel weight is 2 and the presentation channel weight is 1, then the main channel will use
twice as much bandwidth as the presentation channel.
Requires user role: ADMIN
Default value: 5
Value space: Integer (1..9)
Set the bandwidth weight for the presentation channel.
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System settings
FacilityService settings
FacilityService Service [1..5] Type
Up to five different facility services can be supported simultaneously. With this setting you
can select what kind of services they are. A facility service is not available unless both the
FacilityService Service [n] Name and the FacilityService Service [n] Number settings are
properly set. Only FacilityService Service [1] with Type Helpdesk is available on the Touch
controller. Facility services are not available when using the remote control and on-screen
menu.
Requires user role: ADMIN
Default value: Helpdesk
Value space: Other/Concierge/Helpdesk/Emergency/Security/Catering/Transportation
Other: Select this option for services not covered by the other options.
Concierge: Select this option for concierge services.
Helpdesk: Select this option for helpdesk services.
Emergency: Select this option for emergency services.
Security: Select this option for security services.
Catering: Select this option for catering services.
Transportation: Select this option for transportation services.
FacilityService Service [1..5] Name
Define the name of the facility service. Up to five different facility services are supported.
A facility service is not available unless both the FacilityService Service [n] Name and the
FacilityService Service [n] Number settings are properly set. Only FacilityService Service [1]
is available on the Touch controller. The name will show on the facility service call button,
which appears when you tap the question mark icon in the top bar. The facility services are
not available when using the remote control and on-screen menu.
FacilityService Service [1..5] Number
Define the number (URI or phone number) of the facility service. Up to five different facility
services are supported. A facility service is not available unless both the FacilityService
Service [n] Name and the FacilityService Service [n] Number settings are properly set. Only
FacilityService Service [1] is available on the Touch controller. The facility services are not
available when using the remote control and on-screen menu.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 1024)
The number (URI or phone number) of the facility service.
FacilityService Service [1..5] CallType
Define the call type for each facility service. Up to five different facility services are
supported. A facility service is not available unless both the FacilityService Service [n] Name
and the FacilityService Service [n] Number settings are properly set. Only FacilityService
Service [1] is available on the Touch controller. Facility services are not available when using
the remote control and on-screen menu.
Requires user role: ADMIN
Default value: Video
Value space: Video/Audio
Video: Select this option for video calls.
Audio: Select this option for audio calls.
Requires user role: ADMIN
Default value: Service 1: "Live Support" Other services: ""
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System settings
H323 settings
H323 Authentication Mode
Define the authenticatin mode for the H.323 profile.
Requires user role: ADMIN
Default value: Off
Value space: Off/On
Off: The system will not try to authenticate itself to a H.323 Gatekeeper, but will still try a
normal registration.
On: If an H.323 Gatekeeper indicates that it requires authentication, the system will try
to authenticate itself to the gatekeeper. Requires the H323 Authentication LoginName
and H323 Authentication Password settings to be defined on both the codec and the
Gatekeeper.
H323 Authentication LoginName
The system sends the H323 Authentication Login Name and the H323 Authentication
Password to an H.323 Gatekeeper for authentication. The authentication is a one way
authentication from the codec to the H.323 Gatekeeper, i.e. the system is authenticated to
the gatekeeper. If the H.323 Gatekeeper indicates that no authentication is required, the
system will still try to register. Requires the H.323 Authentication Mode to be enabled.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 50)
The authentication login name.
H323 Authentication Password
The system sends the H323 Authentication Login Name and the H323 Authentication
Password to an H.323 Gatekeeper for authentication. The authentication is a one way
authentication from the codec to the H.323 Gatekeeper, i.e. the system is authenticated to
the gatekeeper. If the H.323 Gatekeeper indicates that no authentication is required, the
system will still try to register. Requires the H.323 Authentication Mode to be enabled.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 50)
The authentication password.
H323 CallSetup Mode
Defines whether to use a Gatekeeper or Direct calling when establishing H.323 calls.
Direct H.323 calls can be made also when H323 CallSetup Mode is set to Gatekeeper.
Requires user role: ADMIN
Default value: Gatekeeper
Value space: Direct/Gatekeeper
Direct: You can only make an H.323 call by dialing an IP address directly.
Gatekeeper: The system uses a Gatekeeper to make an H.323 call. When choosing this
option, the H323 Gatekeeper Address must also be configured.
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System settings
H323 Encryption KeySize
Define the minimum or maximum key size for the Diffie-Hellman key exchange method,
which is used when establishing the Advanced Encryption Standard (AES) encryption key.
Requires user role: ADMIN
Default value: Max1024bit
Value space: Min1024bit/Max1024bit/Min2048bit
Min1024bit: The minimum size is 1024 bit.
Max1024bit: The maximum size is 1024 bit.
Min2048bit: The minimum size is 2048 bit.
H323 Gatekeeper Address
Define the IP address of the Gatekeeper. Requires H323 CallSetup Mode to be set to
Gatekeeper.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 255)
A valid IPv4 address, IPv6 address or DNS name.
H323 H323Alias E164
The H.323 Alias E.164 defines the address of the system, according to the numbering plan
implemented in the H.323 Gatekeeper. The E.164 alias is equivalent to a telephone number,
sometimes combined with access codes.
Requires user role: ADMIN
Default value: ""
H323 H323Alias ID
Define the H.323 Alias ID, which is used to address the system on a H.323 Gatekeeper and
will be displayed in the call lists.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 49)
The H.323 Alias ID. Example: "firstname.lastname@company.com", "My H.323 Alias ID"
H323 NAT Mode
The firewall traversal technology creates a secure path through the firewall barrier, and
enables proper exchange of audio/video data when connected to an external video
conferencing system (when the IP traffic goes through a NAT router). NOTE: NAT does not
work in conjunction with gatekeepers.
Requires user role: ADMIN
Default value: Off
Value space: Auto/Off/On
Auto: The system will determine if the H323 NAT Address or the real IP address should
be used in signaling. This makes it possible to place calls to endpoints on the LAN as
well as endpoints on the WAN. If the H323 NAT Address is wrong or not set, the real IP
address will be used.
Off: The system will signal the real IP address.
On: The system will signal the configured H323 NAT Address instead of its real IP
address in Q.931 and H.245. The NAT server address will be shown in the startup-menu
as: "My IP Address: 10.0.2.1". If the H323 NAT Address is wrong or not set, H.323 calls
cannot be set up.
Value space: String (0, 30)
The H.323 Alias E.164 address. Valid characters are 0-9, * and #.
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System settings
H323 NAT Address
Define the external/global IP address to the router with NAT support. Packets sent to the
router will then be routed to the system. Note that NAT cannot be used when registered to
a gatekeeper.
In the router, the following ports must be routed to the system's IP address:
* Port 1720
* Port 5555-6555
* Port 2326-2487
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
A valid IPv4 address or IPv6 address.
H323 PortAllocation
This setting affects the H.245 port numbers used for H.323 call signaling.
Requires user role: ADMIN
Default value: Dynamic
Value space: Dynamic/Static
Dynamic: The system will allocate which ports to use when opening a TCP connection.
The reason for doing this is to avoid using the same ports for subsequent calls, as some
firewalls consider this as a sign of attack. When Dynamic is selected, the H.323 ports
used are from 11000 to 20999. Once 20999 is reached they restart again at 11000.
The ports are automatically selected by the system within the given range. Firewall
administrators should not try to deduce which ports are used when, as the allocation
schema within the mentioned range may change without any further notice.
Static: When set to Static the ports are given within a static predefined range [55556555].
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Logging settings
Logging External Mode
Determine whether or not to use a remote syslog server for logging.
Requires user role: ADMIN
Default value: Off
Value space: Off/On
Off: Disable logging to a remote syslog server.
On: Enable logging to a remote syslog server.
Logging External Protocol
Determine which protocol to use toward the remote logging server. You can use either the
syslog protocol over TLS (Transport Layer Security), or the syslog protocol in plaintext. For
details about the syslog protocol, see RFC 5424.
Requires user role: ADMIN
Default value: SyslogTLS
Value space: Syslog/SyslogTLS
Syslog: Syslog protocol in plain text.
SyslogTLS: Syslog protocol over TLS.
Logging External Server Address
The address of the remote syslog server.
Logging External Server Port
The port that the remote syslog server listens for messages on. If set to 0, which is the
default, the video system will use the standard syslog port. The standard syslog port is 514
for syslog, and 6514 for syslog over TLS.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..65535)
The number of the port that the remote syslog server is using. 0 means that the video
system uses the standard syslog port.
Logging Mode
Define the logging mode for the video system (syslog service). When disabled, the syslog
service does not start, and most of the event logs are not generated. The Historical Logs
and Call Logs are not affected.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: Disable the system logging service.
On: Enable the system logging service.
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Network settings
Network [1] DNS Domain Name
The DNS Domain Name is the default domain name suffix which is added to unqualified
names.
Example: If the DNS Domain Name is "company.com" and the name to lookup is
"MyVideoSystem", this will result in the DNS lookup "MyVideoSystem.company.com".
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
The DNS domain name.
Network [1] DNS Server [1..3] Address
Define the network addresses for DNS servers. Up to three addresses may be specified.
If the network addresses are unknown, contact your administrator or Internet Service
Pr ovide r.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
A valid IPv4 address or IPv6 address.
Network [1] IEEE8021X Mode
The system can be connected to an IEEE 802.1X LAN network, with a port-based network
access control that is used to provide authenticated network access for Ethernet networks.
Requires user role: ADMIN
Default value: Off
Network [1] IEEE8021X TlsVerify
Verification of the server-side certificate of an IEEE802.1x connection against the
certificates in the local CA-list when TLS is used. The CA-list must be uploaded to the
video system. This can be done from the web interface.
This setting takes effect only when Network [1] IEEE8021X Eap Tls is enabled (On).
Requires user role: ADMIN
Default value: Off
Value space: Off/On
Off: When set to Off, TLS connections are allowed without verifying the server-side
X.509 certificate against the local CA-list. This should typically be selected if no CA-list
has been uploaded to the codec.
On: When set to On, the server-side X.509 certificate will be validated against the local
CA-list for all TLS connections. Only servers with a valid certificate will be allowed.
Network [1] IEEE8021X UseClientCertificate
Authentication using a private key/certificate pair during an IEEE802.1x connection. The
authentication X.509 certificate must be uploaded to the video system. This can be done
from the web interface.
Requires user role: ADMIN
Default value: Off
Value space: Off/On
Off: When set to Off client-side authentication is not used (only server-side).
On: When set to On the client (video system) will perform a mutual authentication TLS
handshake with the server.
Value space: Off/On
Off: The 802.1X authentication is disabled (default).
On: The 802.1X authentication is enabled.
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Network [1] IEEE8021X Identity
Define the user name for 802.1X authentication.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
The user name for 802.1X authentication.
Network [1] IEEE8021X Password
Define the password for 802.1X authentication.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 32)
The password for 802.1X authentication.
Network [1] IEEE8021X AnonymousIdentity
The 802.1X Anonymous ID string is to be used as unencrypted identity with EAP (Extensible
Authentication Protocol) types that support different tunneled identity, like EAP-PEAP and
EAP-TTLS. If set, the anonymous ID will be used for the initial (unencrypted) EAP Identity
Request.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
The 802.1X Anonymous ID string.
Network [1] IEEE8021X Eap Md5
Define the Md5 (Message-Digest Algorithm 5) mode. This is a Challenge Handshake
Authentication Protocol that relies on a shared secret. Md5 is a Weak security.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: The EAP-MD5 protocol is disabled.
On: The EAP-MD5 protocol is enabled (default).
Network [1] IEEE8021X Eap Ttls
Define the TTLS (Tunneled Transport Layer Security) mode. Authenticates LAN clients
without the need for client certificates. Developed by Funk Software and Certicom. Usually
supported by Agere Systems, Proxim and Avaya.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: The EAP-TTLS protocol is disabled.
On: The EAP-TTLS protocol is enabled (default).
Network [1] IEEE8021X Eap Tls
Enable or disable the use of EAP-TLS (Transport Layer Security) for IEEE802.1x
connections. The EAP-TLS protocol, defined in RFC 5216, is considered one of the most
secure EAP standards. LAN clients are authenticated using client certificates.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: The EAP-TLS protocol is disabled.
On: The EAP-TLS protocol is enabled (default).
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Network [1] IEEE8021X Eap Peap
Define the Peap (Protected Extensible Authentication Protocol) mode. Authenticates LAN
clients without the need for client certificates. Developed by Microsoft, Cisco and RSA
Secu rit y.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: The EAP-PEAP protocol is disabled.
On: The EAP-PEAP protocol is enabled (default).
Network [1] IPStack
Select if the system should use IPv4, IPv6, or dual IP stack, on the network interface. NOTE:
After changing this setting you may have to wait up to 30 seconds before it takes effect.
Requires user role: ADMIN
Default value: Dual
Value space: Dual/IPv4/IPv6
Dual: When set to Dual, the network interface can operate on both IP versions at the
same time, and can have both an IPv4 and an IPv6 address at the same time.
IPv4: When set to IPv4, the system will use IPv4 on the network interface.
IPv6: When set to IPv6, the system will use IPv6 on the network interface.
Network [1] IPv4 Assignment
Define how the system will obtain its IPv4 address, subnet mask and gateway address. This
setting only applies to systems on IPv4 networks.
Requires user role: ADMIN
Default value: DHCP
Network [1] IPv4 Address
Define the static IPv4 network address for the system. Applicable only when Network IPv4
Assignment is set to Static.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
A valid IPv4 address.
Network [1] IPv4 Gateway
Define the IPv4 network gateway address. Applicable only when the Network IPv4
Assignment is set to Static.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
A valid IPv4 address.
Network [1] IPv4 SubnetMask
Define the IPv4 network subnet mask. Applicable only when the Network IPv4 Assignment
is set to Static.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
A valid IPv4 address.
Value space: Static/DHCP
Static: The addresses must be configured manually using the Network IPv4 Address,
Network IPv4 Gateway and Network IPv4 SubnetMask settings (static addresses).
DHCP: The system addresses are automatically assigned by the DHCP server.
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Network [1] IPv6 Assignment
Define how the system will obtain its IPv6 address and the default gateway address. This
setting only applies to systems on IPv6 networks.
Requires user role: ADMIN
Default value: Autoconf
Value space: Static/DHCPv6/Autoconf
Static: The codec and gateway IP addresses must be configured manually using the
Network IPv6 Address and Network IPv6 Gateway settings. The options, for example
NTP and DNS server addresses, must either be set manually or obtained from a DHCPv6
server. The Network IPv6 DHCPOptions setting determines which method to use.
DHCPv6: All IPv6 addresses, including options, will be obtained from a DHCPv6 server.
See RFC 3315 for a detailed description. The Network IPv6 DHCPOptions setting will be
ignored.
Autoconf: Enable IPv6 stateless autoconfiguration of the IPv6 network interface. See
RFC 4862 for a detailed description. The options, for example NTP and DNS server
addresses, must either be set manually or obtained from a DHCPv6 server. The Network
IPv6 DHCPOptions setting determines which method to use.
Network [1] IPv6 Address
Define the static IPv6 network address for the system. Applicable only when the Network
IPv6 Assignment is set to Static.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 64)
A valid IPv6 address including a network mask. Example: 2001:DB8::/48
Network [1] IPv6 DHCPOptions
Retrieve a set of DHCP options, for example NTP and DNS server addresses, from a
DHCPv6 server.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: Disable the retrieval of DHCP options from a DHCPv6 server.
On: Enable the retrieval of a selected set of DHCP options from a DHCPv6 server.
Network [1] MTU
Define the Ethernet MTU (Maximum Transmission Unit) size. The MTU size must be
supported by your network infrastructure. The minimum size is 576 for IPv4 and 1280 for
IPv6.
Requires user role: ADMIN
Default value: 1500
Value space: Integer (576..1500)
Set a value for the MTU (bytes).
Network [1] QoS Mode
The QoS (Quality of Service) is a method which handles the priority of audio, video and
data in the network. The QoS settings must be supported by the infrastructure. Diffserv
(Differentiated Services) is a computer networking architecture that specifies a simple,
scalable and coarse-grained mechanism for classifying, managing network traffic and
providing QoS priorities on modern IP networks.
Network [1] IPv6 Gateway
Define the IPv6 network gateway address. This setting is only applicable when the Network
IPv6 Assignment is set to Static.
Off: No QoS method is used.
Diffserv: When you set the QoS Mode to Diffserv, the Network QoS Diffserv Audio,
Network QoS Diffserv Video, Network QoS Diffserv Data, Network QoS Diffserv
Signalling, Network QoS Diffserv ICMPv6 and Network QoS Diffserv NTP settings are
used to prioritize packets.
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System settings
Network [1] QoS Diffserv Audio
This setting will only take effect if Network QoS Mode is set to Diffserv.
Define which priority Audio packets should have in the IP network.
The priority for the packets ranges from 0 to 63 - the higher the number, the higher the
priority. The recommended class for Audio is CS4, which equals the decimal value 32. If in
doubt, contact your network administrator.
The priority set here might be overridden when packets are leaving the network controlled
by the local network administrator.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..63)
Set the priority of the audio packets in the IP network - the higher the number, the
higher the priority. The default value is 0 (best effort).
Network [1] QoS Diffserv Video
This setting will only take effect if Network QoS Mode is set to Diffserv.
Define which priority Video packets should have in the IP network. The packets on the
presentation channel (shared content) are also in the Video packet category. The priority
for the packets ranges from 0 to 63 - the higher the number, the higher the priority. The
recommended class for Video is CS4, which equals the decimal value 32. If in doubt,
contact your network administrator.
The priority set here might be overridden when packets are leaving the network controlled
by the local network administrator.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..63)
Set the priority of the video packets in the IP network - the higher the number, the
higher the priority. The default value is 0 (best effort).
Network [1] QoS Diffserv Data
This setting will only take effect if Network QoS Mode is set to Diffserv.
Define which priority Data packets should have in the IP network.
The priority for the packets ranges from 0 to 63 - the higher the number, the higher the
priority. The recommended value for Data is 0, which means best effort. If in doubt, contact
your network administrator.
The priority set here might be overridden when packets are leaving the network controlled
by the local network administrator.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..63)
Set the priority of the data packets in the IP network - the higher the number, the higher
the priority. The default value is 0 (best effort).
Network [1] QoS Diffserv Signalling
This setting will only take effect if Network QoS Mode is set to Diffserv.
Define which priority Signalling packets that are deemed critical (time-sensitive) for the
real-time operation should have in the IP network.
The priority for the packets ranges from 0 to 63 - the higher the number, the higher the
priority. The recommended class for Signalling is CS3, which equals the decimal value 24. If
in doubt, contact your network administrator.
The priority set here might be overridden when packets are leaving the network controlled
by the local network administrator.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..63)
Set the priority of the signalling packets in the IP network - the higher the number, the
higher the priority. The default value is 0 (best effort).
Cisco TelePresence SX20 Quick Set Administrator Guide
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System settings
Network [1] QoS Diffserv ICMPv6
This setting will only take effect if Network QoS Mode is set to Diffserv.
Define which priority ICMPv6 packets should have in the IP network.
The priority for the packets ranges from 0 to 63 - the higher the number, the higher the
priority. The recommended value for ICMPv6 is 0, which means best effort. If in doubt,
contact your network administrator.
The priority set here might be overridden when packets are leaving the network controlled
by the local network administrator.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..63)
Set the priority of the ICMPv6 packets in the IP network - the higher the number, the
higher the priority. The default value is 0 (best effort).
Network [1] QoS Diffserv NTP
This setting will only take effect if Network QoS Mode is set to Diffserv.
Define which priority NTP packets should have in the IP network.
The priority for the packets ranges from 0 to 63 - the higher the number, the higher the
priority. The recommended value for NTP is 0, which means best effort. If in doubt, contact
your network administrator.
The priority set here might be overridden when packets are leaving the network controlled
by the local network administrator.
Requires user role: ADMIN
Default value: 0
Value space: Integer (0..63)
Set the priority of the NTP packets in the IP network - the higher the number, the higher
the priority. The default value is 0 (best effort).
Network [1] RemoteAccess Allow
Define which IP addresses (IPv4/IPv6) are allowed for remote access to the codec from
SSH/Telnet/HTTP/HTTPS. Multiple IP addresses are separated by a white space.
A network mask (IP range) is specified by <ip address>/N, where N is 1-32 for IPv4, and N
is 1-128 for IPv6. The /N is a common indication of a network mask where the first N bits
are set. Thus 192.168.0.0/24 would match any address starting with 192.168.0, since these
are the first 24 bits in the address.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 255)
A valid IPv4 address or IPv6 address.
Network [1] Speed
Define the Ethernet link speed. We recommend not to change from the default value,
which negotiates with the network to set the speed automatically. If you do not use
autonegotiation, make sure that the speed you choose is supported by the closest switch in
your network infrastructure.
Requires user role: ADMIN
Default value: Auto
Value space: Auto/10half/10f ull/100half/100f ull/1000f ull
Auto: Autonegotiate link speed.
10half: Force link to 10 Mbps half-duplex.
10full: Force link to 10 Mbps full-duplex.
100half: Force link to 100 Mbps half-duplex.
100full: Force link to 100 Mbps full-duplex.
1000full: Force link to 1 Gbps full-duplex.
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices
System settings
Network [1] TrafficControl Mode
Define the network traffic control mode to decide how to control the video packets
transmission speed.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: Transmit video packets at link speed.
On: Transmit video packets at maximum 20 Mbps. Can be used to smooth out bursts in
the outgoing network traffic.
Network [1] VLAN Voice Mode
Define the VLAN voice mode. The VLAN Voice Mode will be set to Auto automatically if you
have Cisco UCM (Cisco Unified Communications Manager) as provisioning infrastructure.
Note that Auto mode will NOT work if the NetworkServices CDP Mode setting is Off.
Requires user role: ADMIN
Default value: Auto
Value space: Auto/Manual/Off
Auto: The Cisco Discovery Protocol (CDP), if available, assigns an id to the voice VLAN. If
CDP is not available, VLAN is not enabled.
Manual: The VLAN ID is set manually using the Network VLAN Voice VlanId setting. If
CDP is available, the manually set value will be overruled by the value assigned by CDP.
Off: VLAN is not enabled.
Network [1] VLAN Voice VlanId
Define the VLAN voice ID. This setting will only take effect if Network VLAN Voice Mode is
set to Manual.
Cisco TelePresence SX20 Quick Set Administrator Guide
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices
System settings
NetworkServices settings
NetworkServices CDP Mode
Enable or disable the CDP (Cisco Discovery Protocol) daemon. Enabling CDP will make the
endpoint report certain statistics and device identifiers to a CDP-enabled switch. If CDP is
disabled, the Network VLAN Voice Mode: Auto setting will not work.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: The CDP daemon is disabled.
On: The CDP daemon is enabled.
NetworkServices H323 Mode
Define whether the system should be able to place and receive H.323 calls or not.
Requires user role: ADMIN
Default value: On
Value space: Off/On
Off: Disable the possibility to place and receive H.323 calls.
On: Enable the possibility to place and receive H.323 calls (default).
NetworkServices HTTP Mode
Define whether or not to allow access to the video system using the HTTP or HTTPS (HTTP
Secure) protocols. Note that the video system's web interface use HTTP or HTTPS. If this
setting is switched Off, you cannot use the web interface.
If you need extra security (encryption and decryption of requests, and pages that are
returned by the web server), allow only HTTPS.
Requires user role: ADMIN
Default value: HTTP+HTTPS
Value space: Off/HTTP+HTTPS/HTTPS
Off: Access to the video system not allowed via HTTP or HTTPS.
HTTP+HTTPS: Access to the video system allowed via both HTTP and HTTPS.
HTTPS: Access to the video system allowed via HTTPS, but not via HTTP.
NetworkServices HTTPS VerifyServerCertificate
When the video system connects to an external HTTPS server (like a phone book server
or an external manager), this server will present a certificate to the video system to identify
itself.
Requires user role: ADMIN
Default value: Off
Value space: Off/On
Off: Do not verify server certificates.
On: Requires the system to verify that the server certificate is signed by a trusted
Certificate Authority (CA). This requires that a list of trusted CAs are uploaded to the
system in advance.