Cisco SX10, SX20, TelePresence SX10, TelePresence SX20, CE 8.2 User Manual

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Cisco TelePresence

SX10, SX 20

User Guide

D1509707 User Guide Cisco TelePresence TRC 6

Produced April 2016 for CE 8.1

CE 8.1

What’s in this guide

Contents

Introduction to Video Conferencing

Best Practice

........................................................................ 4

Tour the Screen

.................................................................... 5

Tour the Remote Control (I)

.................................................. 6

Tour the Remote Control (II)

................................................. 7

Video Calls

Place Call From Contact List

................................................ 9

Edit a Contact List Entry Status, then Place the Call

...........10

Edit the Call Rate, then Place the Call

.................................11

Place Call Using Name, Number or Video Address

............12

Receive Call

.........................................................................13

Change the Layout of the Screen

.......................................14

Enable Do Not Disturb

.........................................................15

Enable Standby

....................................................................16

Intelligent Proximity

..............................................................18

Spark Connected Systems

Getting Started

................................................................... 20

Sharing Content

Start and Stop Presentation

............................................... 22

Scheduled Meetings

View Meeting List

............................................................... 24

Contacts

Make Someone a Favorite—Outside a Call

......................... 26

Make Someone a Favorite—While In a Call

......................... 27

Camera Control

View Camera Set tings (Local camera)

............................... 29

Change the Position of a Picture-in-Picture on Your Screen

..................................... 30

Far end Camera Control

......................................................31

Settings

Gain Access to the Settings

............................................... 33

All entries in the table of contents are clickable hyperlinks that will take you to the corresponding article.

To go between chapters, you may

also click on the icons in the sidebar.

Introduction to Video Conferencing

Best Practice

Introduction to Video Conferencing

A successful video conference provides a face-to-face meeting, even if the participants are miles or continents apart. Keep in mind that it still is a meeting— normal etiquette and dress code apply even here.

•

Consider setting the unit to Automatic Answer, but mute the microphone for

privacy reasons, if possible.

•

Do not forget to rehearse to the extent needed.

•

Make sure that no obstacles block the view to the microphone at all times.

•

Noise sources like computers placed

on the table should always be placed away from the microphone of your unit. The noise from such sources is often perceived as surprisingly loud by the remote participants.

•

Pay attention to the background your system will provide to the remote participants. If the camera captures the corridor outside your oce, people passing by may distract your remote participants. This applies as well to curtains with a distinct texture pattern and, in particular, to curtains moving due to draft in the room.

•

If you are going to share content your

system will use two video streams (duo video), one showing the presentation and the other showing the presenter— or the group of presenters. Smaller systems may force viewers to choose between showing the presentation or the presenter.

•

For duo video some attention is needed. Duo video is, on some video systems, shown side–by–side with half the screen showing the presentation and the other half showing the presenter. To avoid appearing like you are sitting with your back towards the presentation look straight into the camera.

Introduction to Video Conferencing

Tour the Screen

The Call icon

located to the left in

the lower part of the

display.

The Share Content

icon is located to

the right in the

lower part of the

display.

Operating tips

When set to Do Not Disturb, ringtones are muted and call attempts made by others to reach you will appear as missed calls. You may, however, place calls as much as you like.

As default, there is a 60 minutes timeout on the Do not disturb (after which the system will return to normal operation), but this may have been changed to a dierent setting by your Video Support Team.

Upper left corner of the screen contains the Settings icon which provides access to

Standby mode, System information and the Do Not Disturb feature.

The Camera Control menu icon is located in

the upper right corner of the display.

An icon will appear to the right of the Settings button if Proximity has been enabled for this system.

Use the Cursor controls the remote control to move about the screen and press OK/Enter to open the selected menu eld.

Use the Cancel key to exit a menu

(and return to the Home screen)

undoing any changes. Use the Back key to go just one step back.

The remote control buttons are

described on the following pages.

Left part of the

uppermost button

controls

Lower volume /

Decrease.

Right part of the

uppermost button

controls

Higher volume /

Increase.

Go back one step

is done by means of the left

circular key

OK / Enter is done by

means of the center

circular key.

Introduction to Video Conferencing

Tour the Remote Control (I)

Operating tips

Use the Cursor controls to move about the screen and press OK/ Enter to open the selected menu eld.

Use the Cancel key to exit a menu

(and return to the Home screen)

undoing any changes. Use the Back key to go just one step back.

1 2 3

4 5 6

7 8 9

pqrs tuv wxyz

defabc

ghi jkl mno

1 2 3

4 5 6

7 8 9

pqrs tuv wxyz

defabc

ghi jkl mno

1 2 3

4 5 6

7 8 9

pqrs tuv wxyz

defabc

ghi jkl mno

1 2 3

4 5 6

7 8 9

pqrs tuv wxyz

defabc

ghi jkl mno

To operate

Field selector /Cursor

keys

use the perimeter keys

of the circular eld

(Left/Right/Up/Down).

Microphone mute/ unmute is the right

circular key.

The Keypad is used to dial someone or input numerals.

There is a raised bump on

digit 5 to identify the keys.

The key below the

Mute key is the Reject

incoming call / End

call / Cancel /

Back to Home screen

(outside calls).

The key below the Go

back is the green

Call button / Accept

incoming call.

1 2 3

4 5 6

7 8 9

pqrs tuv wxyz

defabc

ghi jkl mno

1 2 3

4 5 6

7 8 9

pqrs tuv wxyz

defabc

ghi jkl mno

1 2 3

4 5 6

7 8 9

pqrs tuv wxyz

defabc

ghi jkl mno

1 2 3

4 5 6

7 8 9

pqrs tuv wxyz

defabc

ghi jkl mno

Introduction to Video Conferencing

Tour the Remote Control (II)

Operating tips

Use the Cursor controls to move about the screen and press OK/ Enter to open the selected menu eld.

Use the Cancel key to exit a menu

(and return to the Home screen)

undoing any changes. Use the Back key to go just one step back.

Video

Calls

Then press OK or the green Call button on the remote control to place the call.

Place Call From Contact List

Place Call

Your Contacts list consists of three

parts:

Favorites. These contacts have

put there by you. These entries will typically be someone you call frequently or otherwise need to access in a swift and convenient manner from time to time.

Directory will typically be a corporate

directory installed on your system by your video support team.

Recents is a list of calls you have

placed, received or missed earlier.

The following options apply:

•

You may key in a name, number or an IP address and the system will

look in all lists for you.

•

You may tap a tab and then scroll through the list or key in a name or number. Your search will then be restricted to that specic list.

•

You may add the entry to the list of Favorites; edit aspects of the entry before calling and/or change the call rate (the bandwidth applied to the call).

About the Contacts List

Once an entry has been located, press OK on the remote control to invoke the Call menu.

Press the red End Call button on the remote control, or use the Cursor keys to select End on the screen and then press OK to terminate the call.

Make sure Call is selected (the leftmost icon along the bottom of the screen) and press OK on the remote control or press the green Call button on the remote control.

The Contact list appears. Use the horizontal Cursor keys

on the remote control to go between Favorites, Recents and Directory (horizontally) and then down in one of the lists.

Use the down Cursor key on the remote control to move the cursor down in order to select the More eld (

...

) and

press OK.

Once an entry has been located, press OK on the remote control to invoke the Call menu.

Move down to Edit and Call (center eld in the More menu) an press OK.

Edit the entry as required and press the green Call button on the remote control to place the call.

Make sure Call is selected (the leftmost icon along the bottom of the screen) and press OK on the remote control or press the green Call button on the remote control.

Use the horizontal Cursor keys on the remote control to go between Favorites, Recents and Directory and then down in one of the lists.

Place Call

Edit a Contact List Entry Status, then Place the Call

About Entry Edits

You may have to edit an entry in one

of the Contact lists before you place the call. There may be a need to add a prex, a sux or otherwise alter the entry to ensure success.

At the same time, this set of options

allow you to change the Call Rate

(the bandwidth allocated to the call

referred to as Custom call) as well as the ability to promote the current entry to become a Favorite.

Place Call

Edit the Call Rate, then Place the Call

Use the down Cursor key on the remote control to move the cursor down in order to select the More eld (

...

) and

press OK.

Once an entry has been located, press OK on the remote control to invoke the Call menu.

In the More submenu move to Custom call (rightmost) an press OK.

Use the horizontal Arrow keys to adjust the call rate and press the green Call button to place the call.

Make sure Call is selected (the leftmost icon along the bottom of the screen) and press OK on the remote control or press the green Call button on the remote control.

Use the horizontal Cursor keys on the remote control to go between Favorites, Recents and Directory and then down in one of the lists.

About Call Rate

Call rate is the term used to express the amount of bandwidth allocated to the call and is measured in kbps

(kilobits per second).

The higher the call rate is, the

better the quality will be, but on the expense of higher bandwidth consumption.

The system comes with a default

call rate. This is normally set by your video support team.

Why would you like to temporarily change this setting? In most cases you will use it to avoid choking the video call when you try to call someone at a higher rate than their system and connection support.

Call rate cannot be changed during a call, but you may change it just before you place a call, as shown at left.

About Placing Calls

You may call someone who is not

listed in your list of contacts by keying in their name, address or number using the virtual keyboard.

Anyone you have previously called

will appear in the Recents list and you may then add any of them to your list of Favorites. This is described in the section Contacts.

Call Using Video Address

The procedure when using an IP

type video address to call someone is similar. Just key in the address and use * (the asterisk button in the lower left corner on the remote control) as separator. The system will interpret this as a valid IP address separator so that the video address appears as correctly entered.

To invoke the virtual keyboard, use the left arrow Cursor key on the remote control to move to the 123 eld. You may now move about the keyboard and select characters. Press OK to select a character.

To enter numbers just press the corresponding keys on the remote control.

Then press the green Call button to place the call.

Make sure Call (the leftmost icon along the bottom of the screen) is selected and press OK on the remote control or press the green Call button on the remote control.

Use the up Cursor key to select the Search or Dial eld at the top of the menu. Press OK.

Place Call Using Name, Number or Video Address

Place Call

Press the red End Call button on the remote control, or use the Cursor keys to select End and then press OK to terminate the call.

Receive Call

•

If someone calls you, you may accept, decline or ignore the call.

•

If you decline the call, busy information will be sent to the calling party.

If Someone Calls You

Receive Call

You may also use the Call keys below the circular buttons

on the remote control directly (the green left key to

accept the call and the red right key to decline).

Change the Layout of the Screen

Whenever you share content or you are in video conference, you will be able to change the layout of the video shown on the screen.

Your system cannot initiate video

conferences unless certain infrastructure exists in your organization. If in doubt, consult your video support team.

You can, however, be invited to a

video conference by others. The ability to change the screen layout will then apply.

Any changes you make here will not

aect others than you.

About Layout

Screen layout

Navigate to Layout ( ) in the upper right corner and press OK on the remote control. This icon will appear only when relevant.

Use the horizontal Arrow keys on the remote control to move horizontally to the new layout you would like to use and press OK.

Starting from Home screen, use the Cursor keys on the remote control to select the Settings eld in the upper left corner of the screen.

Press OK on the remote control.

Use the Down Cursor button on the remote control to navigate down to Do Not Disturb (one step down) and use the OK button on the remote control to set it to On or O (toggling). If your system has Intelligent Proximity enabled you will need to press the Down Cursor button twice.

Press the OK key on the remote control to exit the menu, putting changes into eect.

Availability

Enable Do Not Disturb

Your system can be set up so that it

does not respond to incoming calls.

When set to Do Not Disturb, ringtones are muted and call attempts made by others to reach you will appear as missed calls. You may, however, place calls as much as you like.

As default, there is a 60 minutes

timeout on the Do not disturb (after which the system will return to normal operation), but this may have been changed to a dierent setting by your

Video Support Team.

About Do Not Disturb

Starting from Home screen, use the Cursor keys on the remote control to select the Settings eld in the upper left corner of the screen.

Press OK on the remote control.

Use the Down Cursor button twice on the remote control to select Standby. If your system has Intelligent Proximity enabled you will need to press the Down Cursor button three times.

Press the OK key on the remote control to exit the menu, putting changes into eect.

Availability

Enable Standby

Your system can be set to Standby

to save power. You will still be able to receive calls as usual.

About Standby

Intelligent Proximity

Control Your System Wirelessly

The Intelligent Proximity feature allows you to share, see and capture content

from a video system wirelessly on your own device. You can also use your own device to control calls on the video system.

Observe the following:

•

You will need to download (free of charge) the Cisco Intelligent Proximity app from App Store or Google Play. Windows or OS X users, go to http://www.cisco.com/go/

proximi ty.

•

Your video support team may have activated all of the features or just a subset of them.

•

Intelligent Proximit y makes use of ultrasound when connecting users. Do not block the microphone of your smart phone or tablet.

•

Intelligent Proximit y has been designed not to work outside the meeting room.

•

However, when privacy dictates, always keep the meeting room entrance doors closed to avoid possible eavesdropping from adjacent rooms.

About Intelligent Proximity

The Intelligent Proximity is switched on from

the Settings eld in the upper left corner of the screen by navigating to this eld, pressing OK on the remote and then press the Down Arrow key once. Press OK to activate. To deactivate repeat the process (toggling)

Intelligent Proximity enabled systems will show the Proximity icon next to the Settings icon on the screen.

Spark Connected Systems

Getting Started

Spark Connected Systems

The Cisco Spark app is the place

where teams work together, where their work lives, and how they stay connected to it all. Post messages, share content, and meet face-toface using your favorite desktop and mobile devices.

Everything is safely stored in the cloud. And you can access your content at any time. No more worrying if you have the latest

version of a document or the most

up-to-date information anymore. It’s all right there in the Cisco

Collaboration Cloud.

TelePresence Spark connection

is—by the time of the release of this user guide—only available with SX10 models having part number CTS-

SX10N-K9. The part number is listed

on the label of your SX10.

About Using Spark

Anyone can start using the Cisco Spark app for free.

•

Create private 1-to-1 rooms and team rooms.

•

Have group conversations that include people from within your organization as well as those who aren’t. You can use Cisco Spark to chat with anyone in the app.

•

Easily invite others to join up.

•

Participate from a mobile device, computer, or web browser for any where, anytime collaboration.

•

Have 1-to-1 video calls with people or start a 3-party video call from team rooms.

•

5GB of free content storage per user.

•

Choose to be notied when new

messages or les are posted.

•

@mention people so they’ll be notied of your message even if they’ve turned o notications for a room.

•

Review a history of messages and les so that everyone stays up-to-date regardless of time zone or location.

•

Share content from other services, such as Box, or grab content from your desktop. Simply drag and drop the les that you want to share in to the room. All le formats are supported.

•

Preview images and PDF, Microsoft Word, and PowerPoint documents instantly inside the room.

•

Search for people, messages, and content.

•

Add easy-to-use integrations to your

rooms and webhooks to your favorite software tools.

•

Integrate your mobile calendar and contacts.

•

Join WebEx powered CMRs from the app.

•

Dial SIP conference bridges and standards-based SIP video endpoints.

•

Work condently with end-to-end content encryption so that only the intended recipients can read shared messages and les.

•

To get started check out:

https://help.webex.com/community/ spark

https://help.webex.com/community/ spark/content

Sharing Content

Start and Stop Presentation

Share Content

Make sure your presentation source is connected and On. You may need to select Share (located in the center bottom of the screen, if it appears) and press OK on the remote control.

Your source will now be shared.

The size of the shared image is controlled by means of

the Minimize/Maximize eld which appears along the bottom of the display (number 2 from the left). Select this and press OK on the remote control, if needed.

To stop sharing content, select Stop sharing (which

appears along the bottom of the display (number 1 from the left) and press OK on the remote control.

Use this feature to share content on your PC in a call or outside a call. The procedure is the same, but shown here is the in-call way only.

About Content Sharing

Scheduled Meetings

View Meeting List

Your video system may be connected

to a management system capable of scheduling video meetings. Any meetings scheduled will then appear in a List of Meetings.

When it is time to join a meeting, use the remote control to click on Join, as shown.

If the scheduling system calls you, just treat that as an incoming call.

Meeting List Basics

A meeting allowing you to join in, can be joined by using the remote control to move the cursor to the green Join

(located in the left half of the screen and

vertically centered). Then click OK on the

remote control.

Contacts

Make sure Call is selected (leftmost eld along the bottom of the screen) and press OK or the green Call button on the remote control.

The Call menu will appear. Use the Horizontal Cursor

keys on the remote control to go between Recents and Directory (the two rightmost) and then down in one of those lists.

Once an entry has been located, press OK on the remote control to invoke the Call menu.

Then use the Down Cursor key on the remote control to

move the cursor down to select Mark as Favorite. Press OK on the remote control to make the selected entry a favorite.

Repeat this procedure to remove someone from the list of Favorites.

The Directory serves as your cor-

porate phone book. This directory cannot be edited by you. You may, however, copy entries to your list of

Favorites and edit them there.

Tap a folder to show its contents,

scroll, if needed, to locate a folder or an entry within a folder.

When searching within the corporate Directory, the search will apply to the current directory folder and its subfolders only. To go one level up, tap Back. To make the search apply to the entire corporate directory, do not enter (tap) any folder before the search is commenced.

It may happen that an entry copied from the directory to the list of favorites later is updated in the directory.

This update will not be reected in

your list of favorites—you must then manually update the entry in the list of favorites. Use Edit and Call for this.

About Directory, Recents and Favorites

Make Someone a Favorite—Outside a Call

Contacts

In a call, use the remote control to navigate to the Participants icon in the upper right corner, and press OK on the remote control.

A menu showing a list of the participants in the call will now appear. Use the Down Cursor key to navigate to the participant to become a favorite and press OK on the remote control. A submenu will appear.

Then navigate to Favorite in this submenu (far left) and

press OK on the remote control. The selected participant has now become a Favorite.

Make Someone a Favorite—While In a Call

Contacts

Favorites is your own personal directory. Entries may come from the corporate directory (for more on this, see the previous page) or they may come from someone you call or someone who call you.

About Favorites

Camera Control

In a call or outside a call (as shown here), move cursor up to the upper right corner to the Camera icon. Press OK on the remote control.

The camera icon will now appear. Press OK again

on the remote control.

You may now make the adjust the pan, zoom and tilt of

the camera. Use the Increase/Decrease controls of the remote control to adjust the zoom and the Cursor controls to adjust pan and tilt.

You may also make the self-view image sticky (always

shown) and/or maximize it by selecting the icons in the upper right corner of this menu.

Press Back to exit the menu.

Camera

View Camera Settings (Local camera)

About Camera Settings

The camera settings let you control

the zoom, pan and tilt of your own camera.

The self-view (the image that the

others see from your system) can be turned on and o as well as be shown minimized or maximized (full screen).

You may want the self-view to be

always shown, this is called to make it sticky.

With self-view activated (see previous page) or a layout involving a picture-in-picture, navigate to Layout ( ) in the upper right corner and press OK on the remote control. The Layout icon will appear only when relevant.

The layout menu will now appear. Press the down Arrow

on the remote control to navigate to the self-view image.

The self-view image will now turn blue to show that it has

been selected. Click OK on the remote control. Arrows will now appear to indicate that the self-view image can be moved. Possible new locations are indicated.

Use Arrow keys on the remote control to move the image. Press OK when nished.

The image on the screen will then assume its original size

with the selfview in its new position.

Change the Position of a Picture-in-Picture on Your Screen

As long as self-view (showing what

others see of you) is not shown full size, it is shown as a PiP (Picture-inPicture).

You may also set up a layout

showing the other party as a PiP when content is shared. However, in this case we use self-view as example.

You may want to have self-view

activated during a presentation to ensure that you always remain visible to the others.

During presentations you may experience that the PiP blocks important parts of the shared content on your screen. This is why your system allows you to move the PiP.

Note that this will not aect how you appear to the other participants. This is a setup aecting your own screen only.

Moving a PiP

Camera

Far end Camera Control

Camera

Many video systems have a remotely controllable camera. Such systems allow you to use a remote control to change pan, tilt, and zoom.

If the far end (those you are in a meeting with) have such a system, you may control their camera during the call.

About Far End Camera Control

Navigate to Participants in the upper right corner and press OK on the remote control. A list of the participants will then appear.

A menu showing a list of the participants in the call will now appear. Navigate to the participant, whose camera you want to control and press OK on the remote control.

A submenu will now appear.

If you select Drop and press OK, you will disconnect that participant.

To control the far end camera navigate to Camera

(number two from the right) and click OK on the remote control.

Adjust Pan, Tilt and Zoom as per your liking. Use OK or Back on the remote control to exit.

Settings

Gain Access to the Settings

The System information page

provides information on IP address, MAC address, SIP Proxy, software version installed and device name.

The system can be restarted from

here and setup wizard is available via Advanced settings.

About Settings

To gain access to the Settings menu, navigate to the upper left corner of the screen and press OK on the remote control. Then navigate down to System Information (number two from the bottom of the menu) and press OK again.

The Settings shows basic information about the system as well as providing

access to the Setup Wizard and the ability to force a restart of the system.

Cisco has more than 200 oces worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/oces.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its aliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

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Cisco SX10, SX20, TelePresence SX10, TelePresence SX20, CE 8.2 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual