Cisco TelePresence MX800 Dual Replacement Manual

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Cisco TelePresence MX800 Dual Replacement Guide

Replacement guide

for Cisco TelePresence MX800 Dual

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Cisco TelePresence MX800 Dual Replacement Guide

Table of contents

Introduction ........................................................................................................... 3

Grilles and covers ................................................................................................. 6

Replace speaker grille and lower grille ...................................................................... 7

Replace floor stand covers ........................................................................................ 8

Replace side covers ..................................................................................................9

Replace center top profile, camera cover and center back cover ..........................10

Speakers and cameras........................................................................................ 13

Replace a loudspeaker ............................................................................................14

Replace dual camera module ..................................................................................16

Codec and monitors ............................................................................................ 23

Replace codec ........................................................................................................24

Replace PoE injector ...............................................................................................28

Replace monitor (mounted on a stand) ...................................................................30

Replace monitor (wall mounted) .............................................................................. 37

Appendix ............................................................................................................ 45

Part numbers for spare parts ..................................................................................46

Cisco contacts .................................................................................................... 47

Thank you for choosing Cisco!

Your Cisco product has been designed to give you many years of safe, reliable operation.

This part of the product documentation describes how to replace spare parts. Our main objective is to address your goals and needs. Please let us know how well we succeeded!

May we recommend that you visit the Cisco web site regularly for updated versions of this guide.

The user documentation can be found on

http://www.cisco.com/go/mx-docs

How to use this guide

The top menu bar and the entries in the table of contents are all hyperlinks. You can click on them to go to the topic.

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Cisco TelePresence MX800 Dual Replacement Guide

Introduction

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Cisco TelePresence MX800 Dual Replacement Guide

About this guide

This guide describes how to replace spare parts for MX800 Dual.

The guide describes the steps required to remove the parts. In order to install the replacement part, you should follow the same steps in reverse order.

In addition to this Replacement guide, the following documents are particularly useful when replacing parts.

• Cable schema

• Spare part list

• Installation guide(s)

These documents are available at the Cisco web site. go to http://www.cisco.com/go/mx-docs and select

Maintain and Operate Guides or Install and Upgrade Guides.

Ordering information

To place an order, please contact your local Cisco representative or Cisco partner and refer to part numbers as listed in this document.

Cisco Service and Support

Cisco and our par tners provide a broad portfolio of smart, personalized services and support. For more information about these services, go to:

http://www.cisco.com/go/telepresenceservices

Products covered in this guide:

• Cisco TelePresence MX800 Dual

MX800 Dual has three mounting options: free standing floor stand, floor stand secured to the wall, and wall mount.

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Cisco TelePresence MX800 Dual Replacement Guide

This procedure applies to the stand options (both free standing and secured to the wall).

This procedure applies to the wall mount option.

Symbols

This guide covers both MX800 Dual mounted on a floor stand and wall mounted.

The following symbols are used throughout the guide to indicate which mounting option(s) a procedure applies to.

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Cisco TelePresence MX800 Dual Replacement Guide

Grilles and covers

Replace speaker grille and lower grille ...................................................................... 7

Replace floor stand covers ........................................................................................ 8

Replace side covers ..................................................................................................9

Replace center top profile, camera cover and center back cover ..........................10

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Cisco TelePresence MX800 Dual Replacement Guide

Replace speaker grille and lower grille

The grilles are fastened with magnets.

Pull out gently to remove a grille.

Spare parts:

• Speaker grille: CTS-MX800-DDC-TGR=

• Lower grille for syste ms mounted o n a stand: CTS-MX8 00-D-LGR=

• Lower grille for wall-mounted system s: CTS-MX800-DWM-LGR=

Use gloves when handling the textile grilles.

Re-assembly:

The grilles snap to the magnets when put back in place.

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Cisco TelePresence MX800 Dual Replacement Guide

Spare part:

• CTS-MX800-D-FSK=

Replace floor stand covers

The center cover is click-fastened. Lift up to remove the cover.

The left and right covers are fastened with magnets. Pull out gently to remove the covers.

Re-assembly:

The left and right covers snap to the magnets when put back in place. The center cover click-fastens when put back in place.

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Cisco TelePresence MX800 Dual Replacement Guide

Spare part:

• CTS-MX800-MON-SC V=

Replace side covers

The covers are fastened with magnets.

Pull out gently to remove the covers.

Re-assembly:

The covers snap to the magnets when put back in place.

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Cisco TelePresence MX800 Dual Replacement Guide

Replace center top profile, camera cover and center back cover

Step 1: Remove the center top profile

Spare parts:

• Center back cover ki t: CTS-MX800-D-CA MCV=

The center top cover is click-fastened. Pull out gently.

(page 1 of 3)

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Cisco TelePresence MX800 Dual Replacement Guide

The camera cover is fastened with magnets. Pull up gently.

Replace center top profile, camera cover and center back cover

Step 2: Remove the camera cover

(page 2 of 3)

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Cisco TelePresence MX800 Dual Replacement Guide

The center back cover is fastened with magnets.

Tilt the back cover out at the bottom, and slide it upward.

Replace center top profile, camera cover and center back cover (page 3 of 3)

Step 3: Remove the center back cover

Re-assembly:

In order to replace the covers, follow the steps in reversed order.

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Cisco TelePresence MX800 Dual Replacement Guide

Speakers and cameras

Replace a loudspeaker ............................................................................................14

Replace dual camera module ..................................................................................16

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Cisco TelePresence MX800 Dual Replacement Guide

Replace a loudspeaker

Step 1: Remove the speaker grille

Spare part:

• CTS-MX700800-SPKR=

The speaker grille is fastened with magnets.

Pull out gently and lay it aside.

Use gloves when handling the textile grille.

(page 1 of 2)

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Cisco TelePresence MX800 Dual Replacement Guide

Replace a loudspeaker (page 2 of 2)

Step 2: Remove the loudspeaker

The same procedure applies for loudspeakers in all positions.

Re-assembly:

In order to install the new loudspeaker, follow the steps in reversed order.

Pull loudspeaker 10-15 cm (4-6 inch) out. Unplug the cable from the connector on

the back of the loudspeaker.

Remove screw.

PT4x10, Torx T20

2a 2b 2c

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Cisco TelePresence MX800 Dual Replacement Guide

Spare part:

• CTS-MXCAM-D=

Replace dual camera module

Step 1: Remove speaker grille and center top profile

The speaker grille is fastened with magnets, and the center top profile is click-fastened.

Pull out the parts gently and lay them aside.

Use gloves when handling the textile grille.

(page 1 of 7)

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Cisco TelePresence MX800 Dual Replacement Guide

Replace dual camera module (page 2 of 7)

Step 2: Remove loudspeakers from positions 4, 5 and 6 above

left monitor and positions 2 and 3 above right monitor

This procedure is shown for loudspeaker 5 above the left monitor. Repeat the procedure for loudspeaker 4 and 6 above the left monitor, and 2 and 3 above the right monitor.

When reconnecting a loudspeaker, make sure to connect the correct cable. The cables are marked with the loudspeaker’s position. Loudspeaker cable 1 above the right monitor is not used.

Loudspeaker positions

Remove screw.

PT4x10, Torx T20

Pull loudspeaker 10-15 cm (4-6 inch) out. Unplug the cable from the connector on

the back of the loudspeaker.

2a 2b 2c

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Cisco TelePresence MX800 Dual Replacement Guide

1 × Speaker clip

Remove screw. Remove speaker clip.

1 × M4x8 (pan), Allen key, 2.5 mm

Replace dual camera module (page 3 of 7)

Step 3: Remove center speaker clip

3a 3b

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Cisco TelePresence MX800 Dual Replacement Guide

Left camera board

DAISY CHAIN

VISCA

Camera assembly board

Right camera board

DAISY CHAIN

VISCA

Replace dual camera module (page 4 of 7)

Step 4: Unplug camera cables

Only remove the cables shown here

The other cables are internal to the dual camera module and should not be disconnected.

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Replace dual camera module (page 5 of 7)

Step 5: Unscrew camera screws

4 × M4x8 (pan), Allen key, 2.5 mm

Remove 4 screws from the front.

2 × M4x8 (pan), Allen key, 2.5 mm

Remove lower screws.

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Cisco TelePresence MX800 Dual Replacement Guide

4 × M4x8 (pan), Allen key 2.5 mm

Remove four screws.

Remove brackets.

Replace dual camera module (page 6 of 7)

Step 6: Remove brackets

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Replace dual camera module (page 7 of 7)

Step 7: Pull out camera module

Re-assembly:

In order to install the new camera module, follow the steps in reversed order.

Gently pull out the camera module.

Do not touch the lens.

Do not apply stress or strain to the camera module.

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Codec and monitors

Replace codec ........................................................................................................24

Replace PoE injector ...............................................................................................28

Replace monitor (mounted on a stand) ...................................................................30

Replace monitor (wall mounted) .............................................................................. 37

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Cisco TelePresence MX800 Dual Replacement Guide

Replace codec

Step 1: Remove left side cover

The side cover is fastened with magnets.

Pull out gently and set aside.

Spare part:

• CTS-MXCODEC=

(page 1 of 4)

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Replace codec (page 2 of 4)

Step 2: Disconnect all cables from codec

Make sure to remember the position of the cables.

Refer to cabling details in the Cable schema and Spare part list on our web site. Go to

http://www.cisco.com/go/mx-docs and select

Maintain and Operate Guides.

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2 × M3x8 (countersunk), Torx T10

Replace codec (page 3 of 4)

Step 3: Unscrew fixing screws

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Cisco TelePresence MX800 Dual Replacement Guide

Replace codec (page 4 of 4)

Step 4: Pull out codec using velcro strap at top

Re-assembly:

In order to install the new codec, follow all the steps in reverse order.

The codec is mounted in a power dock. Pull firmly to get it out.

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Cisco TelePresence MX800 Dual Replacement Guide

Replace PoE injector

Step 1: Remove right side cover

Spare part:

• CTS-PWR-AIR-INJ5=

The side cover is fastened with magnets.

Pull out gently and set aside.

(page 1 of 2)

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Cisco TelePresence MX800 Dual Replacement Guide

Replace PoE injector (page 2 of 2)

Step 2: Remove PoE injector

Disconnect cables: 1 × Power (top) 2 × RJ45 (bottom), Ethernet and Touch 10 user interface.

Remove PoE injector.Remove screws and

washers.

2 × M3x8 (pan), Torx T10

Re-assembly:

In order to install the new PoE injector, follow all the steps in reverse order.

2a 2b 2c

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (mounted on a stand)

Spare parts:

• Left monitor : CTS-MX800 -MON-L-D=

• Right monito r: CTS-MX80 0-MON-R-D=

The illustrations provided show how to replace the right monitor. The same steps should be taken on the left monitor, when replacing the left monitor.

Step 1: Remove speaker grille, lower grille, loudspeakers and camera

Follow the steps described in “Replace dual camera module” on page 16 to page

22.

Note that you have to remove all loudspeakers that are mounted on the monitor that you are replacing.

Step 2 (left monitor): Remove codec

Follow the steps described in “Replace codec” on page 24 to page 27.

Step 2 (right monitor): Remove PoE injector

Follow the steps described in “Replace PoE injector” on page 28 to page 29.

Step 3: Remove center covers

Follow the steps described in “Replace center top profile, camera cover and center

back cover” on page 11 to page 12.

kg / 200 lb

The monitor is heav y. We recommend four people working together to replace the monitor.

(page 1 of 7)

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Replace monitor (mounted on a stand) (page 2 of 7)

Step 4: Remove all cables

From codec connector panel

Power

From codec, loudspeakers and left monitor

From PoE injector

From codec, camera, loudspeakers and right monitor

All cables that were shipped with the system remain in your proper ty and should not be returned to the supplier.

You will not receive new cables with the replacement part.

Only remove cables for the monitor that you are replacing.

For reconnecting the cables, refer to cabling details in the Cable schema and Spare part list on our web site. Go to http://www.cisco.com/go/mx-docs and select Maintain and Operate Guides.

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Pull up the lever.

Replace monitor (mounted on a stand) (page 3 of 7)

Step 5: Remove joining bracket

Remove the joining bracket from the channel.

5 × M6x12 (pan)

5a 5b 5c

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Replace monitor (mounted on a stand) (page 4 of 7)

Step 6: Install support handles on the monitor to be replaced

First remove the support handles from your replacement monitor as illustrated.

Then mount the handles on the monitor you want to replace.

This is neccessary in order to safely lift the monitor.

Unscrew the screws (4 × M4x8, two on each handle) and remove the two support handles from the replacement monitor.

Unscrew the screws (2 × M4x8, one on each bracket) and remove the brackets that the support handles were fastened to.

Mount the brackets and handles on the monitor you want to replace.

6a 6b

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Replace monitor (mounted on a stand) (page 5 of 7)

Step 7: Remove monitor screws and disconnect power cable

4 × M6x12 (countersunk), Allen key, 4 mm

4 × M6x90 (countersunk), Allen key, 4 mm

Disconnect the power cable between the two monitors.

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (mounted on a stand) (page 6 of 7)

Step 8: Lift monitor

Loosen the wing nuts on both sides.

They are accessed from the sides of the monitor.

In order to lift the monitor, first lift the inner side.

Do not let go of the monitor before it is securely placed.

Before moving the monitor

Plan ahead where to put down the monitor. Ideally, place it in the original shipping packaging.

Use lifting handles

To avoid trapping your fingers, use the lifting handles at the bottom of the monitor.

The monitor is heavy

We recommend four people working together to replace the monitor. Two people should lift the monitor using the handles as described below; the other people must help stabilizing the monitor.

kg / 200 lb

Rear view

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Replace monitor (mounted on a stand) (page 7 of 7)

Re-assembly:

In order to install the new monitor, follow all the steps in reverse order.

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (wall mounted)

Spare parts:

• Left monitor : CTS-MX800 -MON-L-D=

• Right monito r: CTS-MX80 0-MON-R-D=

The illustrations provided show how to replace the right monitor. Similar steps should be taken on the left monitor, when replacing the left monitor.

Step 1: Remove speaker grille, lower grille, loudspeakers and camera

Follow the steps described in “Replace dual camera module” on page 16 to page

22.

Note that you have to remove all loudspeakers that are mounted on the monitor that you are replacing.

Step 2: (left monitor): Remove codec

Follow the steps described in “Replace codec” on page 24 to page 27.

Step 2: (right monitor): Remove PoE injector

Follow the steps described in “Replace PoE injector” on page 28 to page 29.

Step 3: Remove center covers

Follow the steps described in “Replace center top profile, camera cover and center

back cover” on page 11 to page 12.

90 kg / 200 lb

The monitor is heav y. We recommend four people working together to replace the monitor.

(page 1 of 8)

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (wall mounted) (page 2 of 8)

Step 4: Remove joining bracket

Pull up the lever. Remove the joining bracket

from the channel.

5 × M6x12 (pan)

4a 4b 4c

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (wall mounted) (page 3 of 8)

Step 5: Install support handles

First remove the support handles from your replacement monitor as illustrated.

Then mount the handles on the monitor you want to replace.

This is neccessary in order to safely lift the monitor.

Unscrew the screws (4 × M4x8, two on each handle) and remove the two support handles from the replacement monitor.

Unscrew the screws (2 × M4x8, one on each bracket) and remove the brackets that the support handles were fastened to.

5a 5b

Mount the brackets and handles on the monitor you want to replace.

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (wall mounted) (page 4 of 8)

Step 6: Remove cable bridge and lower profile

The cover rests on the bottom frame on one side. Hold the cover in place while you remove the screw.

2 × M6x12 (pan)

1 × M6x12 (pan)

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (wall mounted) (page 5 of 8)

Step 7: Remove all cables

From codec connector panel

Power

From codec, loudspeakers and left monitor

From PoE injector

From codec, camera, loudspeakers and right monitor

All cables that were shipped with the system remain in your proper ty and should not be returned to the supplier.

You will not receive new cables with the replacement part.

Only remove cables for the monitor that you are replacing.

For reconnecting the cables, refer to cabling details in the Cable schema and Spare part list on our web site. Go to http://www.cisco.com/go/mx-docs and select Maintain and Operate Guides.

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (wall mounted) (page 6 of 8)

Step 8: Unscrew monitor screws and

disconnect power cable

Disconnect the power cable between the two monitors.

4 × M6x12 (countersunk), Allen key, 4 mm

4 × M6x90 (countersunk), Allen key, 4 mm

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (wall mounted) (page 7 of 8)

Step 9: Lift monitor

Loosen the wing nuts on both sides.

They are accessed from the sides of the monitor.

Lift up the monitor and place it in the original shipping packaging.

Before moving the monitor

Plan ahead where to put down the monitor. Ideally, place it in the original shipping packaging.

Use lifting handles

To avoid trapping your fingers, use the lifting handles at the bottom of the monitor.

The monitor is heavy

We recommend four people working together to replace the monitor. Two people should lift the monitor using the handles as described below; the other people must help stabilizing the monitor.

kg / 200 lb

Do not let go of the monitor before it is securely placed.

Rear view

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Cisco TelePresence MX800 Dual Replacement Guide

Replace monitor (wall mounted) (page 8 of 8)

Re-assembly:

In order to install the new monitor, follow all steps in reverse order.

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Cisco TelePresence MX800 Dual Replacement Guide

Appendix

Part numbers for spare parts ..................................................................................46

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Cisco TelePresence MX800 Dual Replacement Guide

Part numbers for spare parts

Part number Part description

CTS-MX800-D-FSK= Floor stand kit (all stand parts for both free standing

and wall secured options are included)

CTS-MX-FSK-SKI= Feet for free standing floor stand. This is only the feet;

it is not the complete frame. The feet are also included in the floor stand kit (CTS-MX800-D-FSK=)

CTS-MX700800-CFBB= Lower joining bracket for floor stand. The

bracket is also included in the floor stand kit (CTS-MX800-D-FSK=)

CTS-MX800-D-WMK= Wall mount kit

CTS-MXCAM-D= Dual camera assembly

CTS-MXCODEC= Codec

CTS-MX700800-SPKR= One loudspeaker (fits in all positions)

CTS-PWR-AIR-INJ5= Power over Ethernet (PoE) injector (without cables)

CTS-MX800-MON-L-D= Left monitor (without codec, loudspeakers, covers and

cables)

CTS-MX800-MON-R-D= Right monitor (without loudspeakers, PoE injector,

covers and cables)

CTS-MX800-DDC-TGR= Speaker grille

CTS-MX800-D-LGR= Lower grille for systems mounted on a stand (for both

free standing and secured to the wall)

CTS-MX800-DWM-LGR= Lower grille for wall mounted systems

CTS-MX800-MON-SCV= Left and right side covers

CTS-MX800-D-CAMCV= Center back cover, center top profile and camera cover

For a complete overview of spare parts and cables for MX800 Dual, refer to the Spare part list that is available on our web site. Go to

http://www.cisco.com/go/mx-docs and select Maintain and Operate Guides.

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Cisco TelePresence MX800 Dual Replacement Guide

Cisco contacts

On our web site you will find an overview of the worldwide Cisco contacts.

Go to: http://www.cisco.com/go/offices

Corporate Headquar ters

Cisco Systems, Inc.

170 West Tasman Dr.

San Jose, CA 95134 USA

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