Cisco TelePresence ISDN GW MSE 8321 Getting Started Manual

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Cisco TelePresence

ISDN GW MSE 8321

Getting Started Guide

61-0020-06

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Contents

General information ................................................................................................................ 3

About the Cisco TelePresence ISDN GW MSE 8321 ........................................ 3

Port and LED location ................................................................................................ 3

LED behavior ................................................................................................................ 4

Installing the ISDN GW MSE 8321 ...................................................................................... 6

Step one: Install the ISDN GW MSE 8321 into the MSE 8000 chassis .......6

Connecting the ISDN GW MSE 8321 .................................................................................. 9

Your ISDN connection ............................................................................................... 9

Step one: Connect to Ethernet Port A ................................................................. 9

Step two: Connect to the ISDN ports ................................................................... 9

Initial configuration ...............................................................................................................10

Step one: Configure Ethernet Port A settings ................................................10

Step two: Assign an IP address to the ISDN GW MSE 8321 ........................10

Configuring the ISDN GW MSE 8321 ...............................................................................11

Step one: Log in to the web interface ...............................................................11

Step two: Allocate port licences ..........................................................................11

Step three: Set up the ISDN interface ................................................................11

Step four: Configure the ISDN ports ..................................................................11

Step five: Configure call control ..........................................................................11

Step six: Configure the dial plan ..........................................................................12

Troubleshooting and technical support information ...............................................13

Calls fail to complete ...............................................................................................13

Using the event log to help solve a problem ..................................................13

Getting more help ....................................................................................................13

Pin outs .......................................................................................................................................14

Disclaimers and notices ........................................................................................................15

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General information

About the Cisco TelePresence ISDN GW MSE 8321

The Cisco TelePresence ISDN GW MSE 8321 (ISDN GW MSE 8321) is a high performance video gateway which enables ISDN network connectivity for the Cisco TelePresence IP-based video infrastructure products as well as IP-based endpoints.

Port and LED location

Figure 1 shows the position of ports on the ISDN GW MSE 8321.

Figure 1: ISDN GW MSE 8321 front panel

Cisco ISDN GW MSE 8321

Alarm LED

Status LED

Compact Flash Activity LED

ISDN Ports

Ethernet Port Status LEDs

Ethernet Ports

Power LED

Console Port

ISDN Port Status LEDs

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General information

LED behavior

Table 1 describes the behavior of the LEDs on the device.

Table 1: ISDN GW MSE 8321 LED behavior

LED Color Indicates

Compact Flash Activity

Flashing green

One of:

 The device is booting  A configuration change has been made  The configuration is being transferred by FTP

Status Green The device is operating normally

Alarm Red The device is booting or has developed a fault. For

example:

 Temperature outside normal limits  Battery failure of the internal clock

See the web interface for more information about the problem (go to

Status > Health)

ISDN Port Status, for each ISDN port:

L1 Off There is no connection on this port, or the device

is not receiving framing (also known as Red Alarm)

Flashing green

The device is receiving framing, but the far end is not receiving framing (also known as Yellow Alarm)

Green The port is connected to the far end

L2 Green Layer 2 connectivity has been achieved with the

ISDN network from this port. This means that D-channel signaling has been established with the network

Act Green At least one active call is using this port. Data is

currently being received on this port

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General information

Ethernet Port Status, for each Ethernet port:

FDX Green The link has been negotiated as a full-duplex link

Act Green Packets are being transmitted on this port

Link Green The speed of the link from this port, which is

either 10, 100, or 1000 Mbps

Power Blue The device is receiving power from the MSE 8000

chassis

Table 1: ISDN GW MSE 8321 LED behavior (continued)

LED Color Indicates

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Installing the ISDN GW MSE 8321

For information about powering the MSE 8000, see the Getting Started Guide on

http://www.cisco.com/en/US/products/ps11340/ prod_installation_guides_list.html

Step one: Install the ISDN GW MSE 8321 into the MSE 8000 chassis

1 Remove the blade or blanking blade from the slot into which you are going to

install the ISDN GW MSE 8321: i Using a No.1 Phillips screwdriver, loosen the screws in the retaining latches

with an anti-clockwise quarter turn.

ii Open both retaining latches on the front of the blade or blanking blade.

When open, a retaining latch is at a 90

° angle perpendicular to the front of

the blade.

iii Slide out the blade or blanking blade.

2 Open both retaining latches on the front of the ISDN GW MSE 8321. When

open, a retaining latch is at a 90

° angle perpendicular to the front of the blade.

IMPORTANT: Before installing the ISDN GW MSE 8321 into the MSE

8000, and connecting the power supply, you must read the safety information at

http://www.cisco.com/go/telepresence/safety

Although blades are hot-swappable parts, you must only remove one blade at any time. Remove the power from the MSE 8000, if you need to remove more than one blade at a time.

Before hot-swapping a blade, shut down the blade using the web interface. Do not shut down a blade during a software upgrade or if the blade is processing.

You must install either a blade or a blanking blade in each of the ten positions in the chassis.

The Cisco TelePresence Supervisor MSE 8050 (Supervisor) must be installed into slot 1 of the MSE 8000 chassis.

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Installing the ISDN GW MSE 8321

3 Slide the ISDN GW MSE 8321 into the blade slot (as shown in Figure 2) until it

stops.

4 Simultaneously close both retaining latches on the blade (thereby engaging the

connectors at the rear of the blade) to secure it in the chassis as shown in Figure 3.

5 Using a No.1 Phillips screwdriver, tighten the screws in the retaining latches

with a clockwise quarter turn.

Figure 2: Inserting a blade into the chassis

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Installing the ISDN GW MSE 8321

Figure 3: Closing the retaining latches on the front of a blade

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Connecting the ISDN GW MSE 8321

Your ISDN connection

Outside North America

Check with your network provider to ensure that your incoming ISDN PRI line is terminated in an NTU/CSU (Network Termination Unit/ Channel Service Unit). If it is not, then seek their advice regarding the provisioning of such a device. Do not connect the ISDN GW MSE 8321 directly to an external ISDN line.

Within North America

If your network provider has not terminated all of your incoming ISDN PRI lines with an NTU/CSU, Cisco recommends that you install a suitably approved CSU to protect the ISDN GW MSE 8321 from damage by surges on your ISDN PRI lines.

Step one: Connect to Ethernet Port A

Connect an Ethernet cable from Ethernet Port A to an Ethernet switch (rather than a hub, to minimize interference from other devices on the network). The Ethernet port is a 10/100/1000 Mbps auto-sensing connection.

Step two: Connect to the ISDN ports

The ISDN GW MSE 8321 uses a standard RJ48C ISDN interface for each PRI port. Use a single straight-through STP patch cable to connect each PRI port on the ISDN GW MSE 8321 to your ISDN connection.

For information about the behavior of the ISDN port LEDs, see Table 1, ISDN GW MSE 8321 LED behavior, on page 4.

To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

Only connect to Ethernet Port A, as all initial configuration must be done on this port. Do not connect anything to Ethernet Port B.

For D-channel signaling to be established, the ISDN GW MSE 8321 must have found and synchronized with the ISDN network clock. In some installations, you may have to explicitly request your ISDN provider to enable the network clock before the link will be established.

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Initial configuration

Step one: Configure Ethernet Port A settings

The default setting for the ISDN GW MSE 8321 Ethernet ports is auto-sensing mode. If the switch ports to which you connect the ISDN GW MSE 8321 are not also set to auto-sensing mode, then you need to configure the ISDN GW MSE 8321 Ethernet ports to use the same speed and duplex mode.

To configure Ethernet Port A, log in to the Cisco TelePresence Supervisor MSE 8050 (Supervisor) web interface and go to

Hardware > Blades. For more information

about configuring the port, see the Supervisor online help.

Step two: Assign an IP address to the ISDN GW MSE 8321

You can use the Supervisor web interface to configure the IP addresses of all blades installed in the MSE 8000. Note that all blades are supplied with DHCP enabled. You can either keep this setting or assign static IP addresses to a blade from the Supervisor web interface. To view or configure the IP address of the ISDN GW MSE 8321, log in to the Supervisor and go to

Hardware > Blades. To access the web interface of the

ISDN GW MSE 8321, go to

Hardware > Blades and click the IP address of that

blade.

Only connect to Ethernet Port A, as all initial configuration must be done on this port. Do not connect anything to Ethernet Port B.

Both ends of the Ethernet connection must be configured in the same way. For example, either configure both ends of the link to be autosensing or configure both ends to operate at the same speed and duplex.

To establish a 1000 Mbps connection, both ends of the link must be configured as auto-sensing.

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Configuring the ISDN GW MSE 8321

Step one: Log in to the web interface

1 Log in to the Supervisor web interface first. 2Go to

Hardware > Blades and click the IP address of the ISDN GW MSE 8321.

3 Log in to the ISDN GW MSE 8321 web interface:

iType

admin in the username field and leave the password field blank.

ii Click

OK.

The

Step two: Allocate port licences

Port licenses must be allocated to the ISDN GW MSE 8321 from the Cisco TelePresence Supervisor MSE 8050 (Supervisor). To do this, go to the

Port licenses

page in the Supervisor web interface. For assistance see the Supervisor online help topic “Allocating port licenses to blades”.

Step three: Set up the ISDN interface

To define the ISDN interface type for the ISDN GW MSE 8321, go to Settings >

ISDN

in the ISDN GW MSE 8321 web interface. For assistance click the help button for the page. Leave the advanced settings unchanged unless you have specific configuration requirements.

Step four: Configure the ISDN ports

To configure the ISDN ports on the ISDN GW MSE 8321, go to Settings > ISDN

ports

and specify the appropriate values for each port. For assistance click the help

button for the page.

Step five: Configure call control

To define a SIP proxy for call control/address resolution, go to Settings > SIP. If you use an H.323 gatekeeper, go to

Settings > H.323 instead. For assistance click the

help button for the page.

We recommend that you change the admin account to use a password as soon as possible. Click

Change password on the Login information

page, or go to

Users and click the admin user ID.

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Configuring the ISDN GW MSE 8321

Step six: Configure the dial plan

By default the ISDN GW MSE 8321 rejects all calls. To enable calling with the ISDN GW MSE 8321 you must configure a dial plan with at least one dial plan rule for each direction in which you want calls to be accepted (IP to ISDN and/or ISDN to IP).

Although the ISDN GW MSE 8321 supports advanced dial plan capabilities, we recommend that you define just a simple dial plan to get started. The online help topic “Getting started with the gateway” explains how to create a suitable basic dial plan.

Information about setting up and managing more complex dial plans, including advanced settings and examples, is available in the “Dial plan” section of the online help.

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Troubleshooting and technical support information

Refer to this section if you are experiencing difficulties with the ISDN GW MSE

8321.

Calls fail to complete

If outgoing calls fail to complete, check that you have configured the device and all other equipment correctly, paying particular attention to the number you are trying to call. Remember that endpoints may be busy when you call them.

Using the event log to help solve a problem

You can use the event log to produce debugging information to assist technical support in solving any problems. Event logging capture filter topics are set by default to

Errors, warnings and information. Do not change the capture filter topic level

without the guidance of technical support.

Getting more help

If you experience any problems when configuring or using the ISDN GW MSE 8321, consult the online help available from the user interface.

If you cannot find the answer you need, check the web site at http://

www.cisco.com/cisco/web/support/index.html where you will be able to:

 Make sure that you are running the most up-to-date software.  Get help from the Cisco Technical Support team.

Make sure you have the following information ready before raising a case:

 Identifying information for your product, such as model number, firmware

version, and software version (where applicable).

 Your contact email address or telephone number.  A full description of the problem.

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Pin outs

The pin numbering for the PRI ports on the ISDN GW MSE 8321 is shown in Figure 4. The pin assignments for the PRI ports are shown in Table 2:

Figure 4: Pin numbering for PRI ports

Table 2: Pin assignments for PRI por ts

Pin number Signal

1 Receive -

2 Receive +

3 Not connected

4Transmit -

5 Transmit +

6 Not connected

7 Not connected

8 Not connected

8 7 6 5 4 3 2 1

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Disclaimers and notices

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at

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. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.