Cisco SN 5428 User Manual

Cisco SN 5428 Storage Router Hardware Installation Guide

Corporate Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

800 553-NETS (6387)

Fax: [phone]

Text Part Number: OL-4796-01

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NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT
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LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct
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You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
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• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

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partnership relationship between Cisco and any other company. (0304R)

Cisco SN 5428 Storage Router Hardware Installation Guide

Copyright © 2003 Cisco Systems, Inc. All rights reserved.

Preface ix

Audience ix
Organization ix
Conventions x
Related Documentation xi
Obtaining Documentation xi

Cisco.com xi
Documentation CD-ROM xii
Ordering Documentation xii
Documentation Feedback xii

Obtaining Technical Assistance xiii

Cisco TAC Website xiii
Opening a TAC Case xiii
TAC Case Priority Definitions xiv

CONTENTS

CHAPTER

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Obtaining Additional Publications and Information xv

1 Product Overview 1-1

SN 5428 Basic Description 1-2
Port Descriptions 1-3

Gigabit Ethernet Ports 1-4
Console Port 1-4
10/100 Ethernet Management Port 1-4
10/100 Ethernet HA Port 1-4
Fibre Channel Ports 1-5

Cisco SN 5428 Storage Router Hardware Installation Guide

v

Contents

Front-Panel LEDs 1-5
Fan Assembly 1-8
Power Supply 1-9

CHAPTER

2 Installing the SN 5428 Storage Router 2-1

Read Safety Notices 2-2
Site Planning 2-5
Installing the SN 5428 Chassis 2-6

Installing on a Table or a Shelf 2-6
Rack-Mounting the SN 5428 Storage Router 2-7
Attaching the Optional Cable Guide 2-10

Installing SFP Modules 2-11

Mylar Tab SFP Modules 2-14
Actuator/Button SFP Modules 2-16
Bale Clasp SFP Modules 2-18

Connecting to Gigabit Ethernet and Fibre Channel Ports 2-20

Connecting to a Gigabit Ethernet Port 2-22

Connecting to a Fibre Channel Port 2-22
Connecting to the 10/100 Ethernet Management and HA Ports 2-23
Connecting to the Console Port 2-24
Connecting Power 2-25

vi

Verifying Installation 2-27

Verifying Start-up Operations 2-27

Verify That Network Connections Are Operational 2-28

Verify That Fibre Channel Connections Are Operational 2-28
Where to Go Next 2-29

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Contents

CHAPTER

APPENDIX

APPENDIX

3 Troubleshooting 3-1

Solving Problems at the Component Level 3-1
Identifying Startup Problems 3-2
Troubleshooting the Power Supply 3-3
Troubleshooting a Network or Fibre Channel Port Connection 3-4

Troubleshooting a Connection to a Gigabit Ethernet Port 3-4

Troubleshooting a Connection to a 10/100 Ethernet Management or 10/100

Ethernet HA Port

Troubleshooting a Connection to a Fibre Channel Port 3-6
Contacting Customer Service 3-7

A Technical Specifications A-1

B Cable and Port Pinouts B-1

Gigabit and Fibre Channel Ports B-1
10/100 Ethernet Management and HA Ports B-3
Console Port B-4

3-5

I

NDEX

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Contents

viii

Cisco SN 5428 Storage Router Hardware Installation Guide

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Audience

Preface

This preface describes the audience, organization, and conventions of the Cisco
SN 5428 Storage Router Hardware Installation Guide. It also provides

information on how to obtain related documentation.

To use this installation guide, you need to be familiar with electronic circuitry and
wiring practices and preferably be an electronic or electromechanical technician.

Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1 Product Overview Provides an overview of the SN 5428

Chapter 2 Installing the

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SN 5428 Storage
Router

Cisco SN 5428 Storage Router Hardware Installation Guide

Storage Router and its components.
Describes how to prepare your site for

installation, how to install the SN 5428
Storage Router chassis, how to connect to
ports, and how to connect power to the
chassis.

ix

Conventions

Conventions

This document uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to

material not covered in the manual.

Preface

Chapter Title Description

Chapter 3 Troubleshooting Provides troubleshooting procedures for

problems encountered with installation.

Appendix A Technical

Specifications

Appendix B Cable and Port

Pinouts

Lists the storage router chassis
specifications.

Lists cable and port specifications for the
storage router.

Caution Means reader be careful. In this situation, you might do something that could

result in equipment damage or loss of data.

Warning

Cisco SN 5428 Storage Router Hardware Installation Guide

x

Means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, you must be aware of the hazards involved with
electrical circuitry and be familiar with standard practices for preventing
accidents. To see translated versions of the warning, refer to the Regulatory
Compliance and Safety document that accompanied the device.

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Preface

Related Documentation

Refer to the following documents for additional information:

• Cisco SN 5428 Storage Router Software Configuration Guide

• Cisco SN 5400 Series Storage Router Command Reference

• Regulatory Compliance and Safety Information for Cisco SN 5428 Storage

Router

• Read Me First: Accessing SN 5428 Software, Documentation and Release

Notes, Product Bulletins, and Security Advisories

• Site Preparation and Safety

• Release notes for the SN 5428 Storage Router

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and
other technical resources. These sections explain how to obtain technical
information from Cisco Systems.

Related Documentation

Cisco.com

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You can access the most current Cisco documentation on the World Wide Web at
this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Cisco SN 5428 Storage Router Hardware Installation Guide

xi

Obtaining Documentation

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco
Documentation CD-ROM package, which may have shipped with your product.
The Documentation CD-ROM is updated regularly and may be more current than
printed documentation. The CD-ROM package is available as a single unit or
through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product
number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_t
ool_launch.html

All users can order annual or quarterly subscriptions through the online
Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

Preface

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters
(California, USA.) at 408 526-7208 or, elsewhere in North America, by
calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco
Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to [e-mail].

Cisco SN 5428 Storage Router Hardware Installation Guide

xii

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Preface

You can submit comments by using the response card (if present) behind the front
cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour,
award-winning technical support services, online and over the phone. Cisco.com
features the Cisco TAC website as an online starting point for technical
assistance.

Obtaining Technical Assistance

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents
and tools for troubleshooting and resolving technical issues with Cisco products
and technologies. The Cisco TAC website is available 24 hours a day, 365 days a
year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the
fastest way to open P3 and P4 cases. (Your network is minimally impaired or you
require product information). After you describe your situation, the TAC Case

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xiii

Obtaining Technical Assistance

Open Tool automatically recommends resources for an immediate solution. If
your issue is not resolved using these recommendations, your case will be
assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if
you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC
engineers are assigned immediately to P1 and P2 cases to help keep your business
operations running smoothly.

To open a case by telephone, use one of the following numbers:
Asia-Pacific: [phone] (Australia: 1 800 805 227)

EMEA: [phone]
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established
case priority definitions.

Preface

xiv

Priority 1 (P1)—Your network is “down” or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around
the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.

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Preface

Obtaining Additional Publications and Information

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.

• The Cisco Product Catalog describes the networking products offered by

Cisco Systems, as well as ordering and customer support services. Access the
Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

• Cisco Press publishes a wide range of networking publications. Cisco

suggests these titles for new and experienced users: Internetworking Terms
and Acronyms Dictionary, Internetworking Technology Handbook,
Internetworking Troubleshooting Guide, and the Internetworking Design
Guide. For current Cisco Press titles and other information, go to Cisco Press
online at this URL:

http://www.ciscopress.com

• Packet magazine is the Cisco quarterly publication that provides the latest

networking trends, technology breakthroughs, and Cisco products and
solutions to help industry professionals get the most from their networking
investment. Included are networking deployment and troubleshooting tips,
configuration examples, customer case studies, tutorials and training,
certification information, and links to numerous in-depth online resources.
You can access Packet magazine at this URL:

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http://www.cisco.com/go/packet

• iQ Magazine is the Cisco bimonthly publication that delivers the latest

information about Internet business strategies for executives. You can access
iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems

for engineering professionals involved in designing, developing, and
operating public and private internets and intranets. You can access the
Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_
protocol_journal.html

Cisco SN 5428 Storage Router Hardware Installation Guide

xv

Obtaining Additional Publications and Information

• Training—Cisco offers world-class networking training. Current offerings in

network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html

Preface

xvi

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CHAPTER

1

Product Overview

Installing and configuring a Cisco SN 5428 Storage Router consists of the
following tasks:

• Install the SN 5428 Storage Router according to the Cisco SN 5428 Storage

Router Hardware Installation Guide (this manual).

• Configure the SN 5428 Storage Router software according to the SN 5428

Storage Router Software Configuration Guide.

• Install and configure the Cisco iSCSI drivers according to the readme and

example configuration files downloaded from Cisco.com.

This chapter is the starting point for installing the SN 5428 Storage Router
hardware. The chapter provides some very basic information you should know
before proceeding to other chapters in this manual and contains the following
topics:

• SN 5428 Basic Description, page 1-2

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• Port Descriptions, page 1-3

• Front-Panel LEDs, page 1-5

• Fan Assembly, page 1-8

• Power Supply, page 1-9

Cisco SN 5428 Storage Router Hardware Installation Guide

1-1

SN 5428 Basic Description

SN 5428 Basic Description

The SN 5428 Storage Router is a 1U rack-mountable chassis (see Figure 1-1) that
provides IP hosts with access to Fibre Channel storage through an IP network.

Figure 1-1 SN 5428 Storage Router Chassis

Chapter 1 Product Overview

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1-2

The storage router provides IP hosts with access to Fibre Channel storage as if the
IP hosts were directly attached to the storage. (See Figure 1-2.) For more
information about the types of storage access available with the SN 5428 Storage
Router, see the SN 5428 Storage Router Software Configuration Guide and other
related documentation.

Figure 1-2 IP Hosts Accessing Storage Through the SN 5428 Storage Router

IP hosts

Cisco SN 5428

IP

An IP host accesses
FC storage as if it
were directly attached
to the storage.

Cisco SN 5428 Storage Router Hardware Installation Guide

FC storage

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Chapter 1 Product Overview

Port Descriptions

The SN 5428 Storage Router provides two 1-Gigabit Ethernet ports, a console
port, a 10/100 Ethernet management port, a 10/100 Ethernet high availability
(HA) port, and eight 1-Gigabit/2-Gigabit Fibre Channel ports. (See Figure 1-3.)

Figure 1-3 SN 5428 Storage Router Ports

1 2 3 4 5 6

1 Gigabit Ethernet port, GE 1 4 10/100 Ethernet management port,

2 Gigabit Ethernet port, GE 2 5 10/100 Ethernet high availability

3 Console port, CONSOLE 6 Fibre Channel ports, FC 1 through

GIGABIT ETHERNET

Port Descriptions

CISCO STORAGE NETWORK 5428

FIBRE CHANNEL 1Gb/2gB

MGMT 10/100

(HA) port, HA 10/100

FC 8 (from left to right)

STORAGE ROUTER

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The following sections described the ports:

• Gigabit Ethernet Ports, page 1-4

• Console Port, page 1-4

• 10/100 Ethernet Management Port, page 1-4

• 10/100 Ethernet HA Port, page 1-4

• Fibre Channel Ports, page 1-5

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1-3

Port Descriptions

Gigabit Ethernet Ports

The Gigabit Ethernet ports are labeled GE 1 and GE 2. (See Figure 1-3.) Each
port provides a 1-Gigabit Ethernet interface for connecting to IP hosts that require
IP access to storage. Each port uses a small form-factor pluggable (SFP) module
for connection to the port’s physical medium. See Appendix B, “Cable and Port

Pinouts” for SFP module specifications. Each Gigabit Ethernet port has LEDs

indicating its status, as described in the “Front-Panel LEDs” section on page 1-5.

Console Port

The console port is labeled CONSOLE. (See Figure 1-3.) It is an EIA/TIA-232
interface for connecting to the serial port of a PC running terminal emulation
software. Using the console port you can manage the storage router with the
SN 5428 Storage Router command-line interface (CLI). The console port uses an
8-pin RJ-45 receptacle. It has no LEDs.

Chapter 1 Product Overview

10/100 Ethernet Management Port

The 10/100 Ethernet management port is labeled MGMT 10/100. (See

Figure 1-3.) It is a 10BaseT/10 0Bas eT Ethernet interface for connecting to a

management network. Through a management network you can manage the
storage router using the CLI, the web-based GUI, or SNMP. The 10/100 Ethernet
management port uses an 8-pin RJ-45 receptacle and has LEDs indicating its
status, as described in the “Front-Panel LEDs” section on page 1-5.

10/100 Ethernet HA Port

The 10/100 Ethernet high availability (HA) port is labeled HA 10/100. (See

Figure 1-3.) It is a 10Base T/100Ba seT Ethernet interface for connecting to an HA

network. The port allows the SN 5428 to function in a multiple-node cluster with
other SN 5428 Storage Routers to provide fault-tolerant operation.The 10/100
Ethernet HA port uses an 8-pin RJ-45 receptacle and has LEDs indicating its
status, as described in the “Front-Panel LEDs” section on page 1-5.

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Chapter 1 Product Overview

Fibre Channel Ports

The Fibre Channel ports are labeled FC 1 through FC 8. (See Figure 1-3.) Each
port provides a 1-Gigabit/2-Gigabit autosensing Fibre Channel interface for
connecting to storage systems, Fibre Channel switches, Fibre Channel hosts, or
other Cisco storage networking products. Each Fibre Channel port can be
configured as one of the following port types: G_Port, GL_Port, F_Port, FL_Port,
or TL_Port. Each port uses a small form-factor pluggable (SFP) module for
connection to the port’s physical medium. See Appendix B, “Cable and Port

Pinouts” for SFP module specifications. Each Fibre Channel port has LEDs

indicating its status, as described in the “Front-Panel LEDs” section.
The storage router contains two internal Fibre Channel interfaces to allow access

between the GE ports and the Fibre Channel ports, FC 1 through FC 8. These two
internal Fibre Channel interfaces are named fci1 and fci2. As Fibre Channel
initiators, these interfaces are assigned World Wide Port Numbers (WWPN);
therefore, fci1 is also referred to as initiator WWPN1 and fci2 is also referred to
as initiator WWPN2. There are no hardware installation tasks for these interfaces;
however, it is important to be aware of this internal architecture and the WWPNs
for some software configuration tasks that required these port WWPNs (i.e.
zoning).

Front-Panel LEDs

Front-Panel LEDs

The front-panel LEDs provide status indications about the SN 5428 chassis and
its ports. (See Figure 1-4.)

Each Gigabit Ethernet port, GE 1 and GE 2, has three LEDs, labeled LINK, TX,
and RX. The LEDs are located to the left of each Gigabit Ethernet port.

The FAULT, STATUS, and POWER LEDs indicate the overall status of the
SN 5428 Storage Router. The LEDs are located to the left of the CONSOLE port.

The 10/100 Ethernet management port, MGMT 10/100, has two LEDs, labeled
ACT and SPEED. The ACT LED is located at the left-bottom corner of the port;
the SPEED LED is located at the right-bottom corner of the port.

The 10/100 Ethernet HA port, HA 10/100, has two LEDs, labeled ACT and
SPEED. The ACT LED is located at the left-bottom corner of the port; the SPEED
LED is located at the right-bottom corner of the port.

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1-5

Front-Panel LEDs

Chapter 1 Product Overview

Each Fibre Channel port, FC 1 through FC 8, has two LEDs, labeled ACT and
LOG. The LEDs are located to the left of each Fibre Channel port.

Table 1-1 describes the LED indications.

Figure 1-4 SN 5428 Front-Panel LEDs

CISCO STORAGE NETWORK 5428

GIGABIT ETHERNET

FIBRE CHANNEL 1Gb/2gB

1 2 3 4 5 6

1 Gigabit Ethernet port, GE 1 4 10/100 Ethernet management port,

MGMT 10/100

2 Gigabit Ethernet port, GE 2 5 10/100 Ethernet HA port,

HA 10/100

3 FAULT, STATUS, and POWER 6 Fibre Channel ports, FC 1 through

FC 8

STORAGE ROUTER

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Table 1-1 LED Indication Descriptions

LED Color Description (when LED is on)

GE 1 and
GE 2 LEDs

LINK Green Port is operational.
TX Green Packets are being transmitted.
RX Green Packets are being received.

FAULT Red On if error condition in entire storage

STATUS Green On after successful boot up.

POWER Green Power is on.

Cisco SN 5428 Storage Router Hardware Installation Guide

router.
Flashing if error condition in a storage

router component.

Flashing during boot up.

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Chapter 1 Product Overview

Table 1-1 LED Indication Descriptions (continued)

LED Color Description (when LED is on)

MGMT
10/100 LEDs

HA 10/100
LEDs

FC 1 through
FC 8 LEDs

Front-Panel LEDs

ACT Green (Left) Link is active.
SPEED Yellow (Right) Port speed is 100 Mbps.
ACT Green (Left) Link is active.
SPEED Yellow (Right) Port speed is 100 Mbps.
ACT

(Activity
LED)

LOG
(Logged­In LED)

Yellow Frames are being transmitted or

received.

Green On (continuously) indicates that the

port is properly connected and able to
communicate with its attached devices.

Flashing once per second indicates that
the port connection is in the process of
logging in.

Flashing twice per second indicates
that the port connection is broken or an
error condition exists with the port. For
troubleshooting information refer to

“Troubleshooting a Connection to a
Fibre Channel Port” section on
page 3-6.

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1-7

Fan Assembly

Fan Assembly

The fan assembly provides cooling for the internal chassis components. The
SN 5428 chassis contains four exhaust fans that are located on the left side of the
chassis. The fans draw in air from the right side and exhaust air from the left side.
(See Figure 1-5.)

Figure 1-5 Chassis Airflow

Chapter 1 Product Overview

1-8

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Chapter 1 Product Overview

Power Supply

The SN 5428 Storage Router has an internal power supply that monitors its
temperature and output voltages. The power supply automatically senses and
adjusts to either of these input voltages: 115 VAC/60 Hz or 230 VAC/50 Hz.

If conditions reach critical thresholds, the power supply will shut down to avoid
damage from excessive heat or electrical current. The power supply connects to
site power through a power cord and the power connector on the rear panel. (See

Figure 1-6.) The power supply is powered on with a rocker switch that is next to

the power connector. The switch is labeled
Pressing

Figure 1-6 Rear Panel, Power Connector

O

switches power off.

Power Supply

I

and O. Pressing I switches power on.

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Power connector

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1-9

Power Supply

Chapter 1 Product Overview

1-10

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CHAPTER

2

Installing the SN 5428 Storage Router

This chapter describes how to prepare your site for installation, how to prepare
and install the SN 5428 Storage Router chassis, how to connect network and Fibre
Channel cables, how to connect power, and how to verify correct installation. For
first-time installations, perform the procedures in the following sections in the
order listed here:

• Read Safety Notices, page 2-2

• Site Planning, page 2-5

• Installing the SN 5428 Chassis, page 2-6

• Installing SFP Modules, page 2-11

• Connecting to Gigabit Ethernet and Fibre Channel Ports, page 2-20

• Connecting to the 10/100 Ethernet Management and HA Ports, page 2-23

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Warning

• Connecting to the Console Port, page 2-24

• Connecting Power, page 2-25

• Verifying Installation, page 2-27

• Where to Go Next, page 2-29

Before you install, operate, or service the system, read the Site Preparation and
Safety Guide. This guide contains important safety information you should know
before working with the system. To see translated versions of the warning,
refer to the Regulatory Compliance and Safety document that accompanied the
device.

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2-1

Read Safety Notices

Read Safety Notices

Read the following safety notices before installing the SN 5428 Storage Router.

Chapter 2 Installing the SN 5428 Storage Router

Warning

Warning

Warning

Warning

Warning

Ultimate disposal of this product should be handled according to all national
laws and regulations. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

The device is designed to work with TN power systems. To see translated
versions of the warning, refer to the Regulatory Compliance and Safety
document that accompanied the device.

Only trained and qualified personnel should be allowed to install or replace this
equipment. To see translated versions of the warning, refer to the Regulatory
Compliance and Safety document that accompanied the device.

Before working on a system that has an on/off switch, turn OFF the power and
unplug the power cord. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

Do not touch the power supply when the power cord is connected. For systems
with a power switch, line voltages are present within the power supply even
when the power switch is off and the power cord is connected. For systems
without a power switch, line voltages are present within the power supply
when the power cord is connected. To see translated versions of the warning,
refer to the Regulatory Compliance and Safety document that accompanied the
device.

2-2

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Chapter 2 Installing the SN 5428 Storage Router

Read Safety Notices

Warning

Warning

Warning

Warning

The plug-socket combination must be accessible at all times because it serves
as the main disconnecting device. To see translated versions of the warning,
refer to the Regulatory Compliance and Safety document that accompanied the
device.

This product relies on the building’s installation for short-circuit (overcurrent)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.
(240 VAC, 10A international) is used on the phase conductors (all
current-carrying conductors). To see translated versions of the warning, refer
to the Regulatory Compliance and Safety document that accompanied the
device.

When installing the unit, the ground connection must always be made first and
disconnected last. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

This equipment is intended to be grounded. Ensure that the host is connected to
earth ground during normal use. To see translated versions of the warning, refer
to the Regulatory Compliance and Safety document that accompanied the
device.

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Warning

Warning

Never defeat the ground conductor or operate the equipment in the absence of
a suitably installed ground conductor. Contact the appropriate electrical
inspection authority or an electrician if you are uncertain that suitable
grounding is available. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

During this procedure, wear grounding wrist straps to avoid ESD damage to the
card. Do not directly touch the backplane with your hand or any metal tool, or
you could shock yourself. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

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Read Safety Notices

Chapter 2 Installing the SN 5428 Storage Router

Warning

Warning

Warning

Warning

The safety cover is an integral part of the product. Do not operate the unit
without the safety cover installed. Operating the unit without the cover in place
will invalidate the safety approvals and pose a risk of fire and electrical
hazards. To see translated versions of the warning, refer to the Regulatory
Compliance and Safety document that accompanied the device.

Blank faceplates and cover panels serve three important functions: they
prevent exposure to hazardous voltages and currents inside the chassis; they
contain electromagnetic interference (EMI) that might disrupt other equipment;
and they direct the flow of cooling air through the chassis. Do not operate the
system unless all cards, faceplates, front covers, and rear covers are in place.
To see translated versions of the warning, refer to the Regulatory Compliance
and Safety document that accompanied the device.

Before working on equipment that is connected to power lines, remove jewelry
(including rings, necklaces, and watches). Metal objects will heat up when
connected to power and ground and can cause serious burns or weld the metal
object to the terminals. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

A voltage mismatch can cause equipment damage and may pose a fire hazard.
If the voltage indicated on the label is different from the power outlet voltage,
do not connect the chassis to that receptacle. To see translated versions of the
warning, refer to the Regulatory Compliance and Safety document that
accompanied the device.

2-4

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45
connectors. Use caution when connecting cables. To see translated versions of
the warning, refer to the Regulatory Compliance and Safety document that
accompanied the device.

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Chapter 2 Installing the SN 5428 Storage Router

Site Planning

Warning

Warning

Class 1 laser product. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

Because invisible laser radiation may be emitted from the aperture of the port
when no cable is connected, avoid exposure to laser radiation and do not stare
into open apertures. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

Site Planning

Planning the proper location and layout of your SN 5428 Storage Router, your
equipment rack, or wiring closet is essential for successful storage router
operation. Equipment placed too close together or in an inadequately ventilated
area can cause system overtemperature conditions. In addition, poor equipment
placement can make system panels inaccessible and difficult to maintain.

To ensure normal operation and to avoid unnecessary maintenance, plan your site
configuration and prepare your site before installation.

Table A-1 on page A-1 lists the operating and nonoperating environmental site

requirements for the SN 5428 Storage Router. Within specified environmental
ranges the system can continue to operate; however, a measurement that
approaches the minimum or maximum of a range indicates a potential problem.
You can maintain normal operation by anticipating and correcting environmental
conditions before they exceed the maximum operating range.

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Verify the site power for the type of device you are installing. Power requirements
are useful for planning the power distribution system needed to support the
storage router. Heat dissipation is an important consideration for sizing the
air-conditioning requirements for an installation. See Table A-1 on page A-1 for
power and heat ratings for the storage router.

Caution To prevent a loss of input power, verify that the total maximum load on the circuit

supplying power to the power supply is within the current ratings of the wiring
and breakers.

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2-5

Installing the SN 5428 Chassis

Installing the SN 5428 Chassis

You can install the SN 5428 chassis on a table or a shelf, or in an equipment rack.
The following sections describe the steps required to install the SN 5428 chassis:

• Installing on a Table or a Shelf, page 2-6

• Rack-Mounting the SN 5428 Storage Router, page 2-7

• Attaching the Optional Cable Guide, page 2-10

Before installing the storage router, read the Site Preparation and Safety Guide to
familiarize yourself with proper site and environmental conditions.

Installing on a Table or a Shelf

You can install the SN 5428 Storage Router chassis on a table or a shelf (or
another flat, secure surface).

If you are going to install the SN 5428 Storage Router in an equipment rack, skip
this section and proceed to the “Rack-Mounting the SN 5428 Storage Router”

section on page 2-7. To install the chassis on a table or a shelf, follow these steps:

Chapter 2 Installing the SN 5428 Storage Router

2-6

Step 1 Locate the four adhesive-backed rubber feet. They are in the accessory kit that is

shipped with the storage router.

Step 2 Peel the rubber feet from their backing and place the feet, adhesive-side down,

onto the four round recessed areas on the bottom of the chassis.

Step 3 Place the storage router on a table or a shelf near an AC power source.

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Chapter 2 Installing the SN 5428 Storage Router

Rack-Mounting the SN 5428 Storage Router

You can rack-mount the SN 5428 Storage Router chassis in a 19-inch equipment
rack with the front panel forward.

The accessory kit that is shipped with your storage router contains two
L-brackets, six L-bracket screws, a cable guide (with mounting screw), and two
sets of rack-post screws. One set of rack-post screws consists of four 10-32 3/4”
screws; the other set consists of four 12-24 3/4” screws.

Note If your mounting-post holes cannot accommodate the rack-post screws shipped

with your storage router, you will need to supply other screws (and clips if
necessary) suitable for your equipment rack.

You need the following tools to install the storage router in a rack:

• Phillips screwdriver suitable for L-bracket screws and cable-guide screw

• Phillips screwdriver suitable for the rack-post screws

• Tape measure

Installing the SN 5428 Chassis

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To install the storage router in a rack, follow these steps:

Step 1 Prepare for installation as follows:

a. Place the storage router on the floor or on a sturdy table as close as possible

to the rack. Leave enough clearance so that you can move around the storage
router.

b. Use a tape measure to measure the depth of the rack. Measure from the

outside of the front mounting posts to the outside of the rear mounting strip.
The depth must be at least 19 inches (48.26 cm) but not more than 32 inches
(81.3 cm).

c. Measure the space between the inner edges of the left-front and right-front

mounting posts to ensure that the space is 17.75 inches (45.72 cm) wide.

Step 2 Remove the front screw from each side of the chassis. (See Figure 2-1.) You may

discard the screws.

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Installing the SN 5428 Chassis

Figure 2-1 Removing the Front Screws from the Sides

Step 3 Attach the left and right L-brackets using the screws supplied with the brackets in

the accessory kit. (See Figure 2-2.)

Figure 2-2 Attaching the L-Brackets

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2-8

73989

Step 4 Install the storage router in the rack as follows:

a. Insert the rear of the storage router between the mounting posts.
b. Align the mounting holes in the L-brackets with the mounting holes in the

equipment rack.

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Chapter 2 Installing the SN 5428 Storage Router

c. Secure the storage router by screwing four (two on each side) screws through

the elongated holes in the L-brackets and into the threaded holes in the
mounting posts. (See Figure 2-3.)

Figure 2-3 Installing the Chassis in the Rack

Installing the SN 5428 Chassis

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Installing the SN 5428 Chassis

Attaching the Optional Cable Guide

A cable guide is included in the accessory kit that is shipped with the SN 5428
Storage Router. If the storage router is installed in a rack, you can attach the cable
guide to either the left or right L-bracket, using the supplied black screw. (See

Figure 2-4.) Attaching the cable guide will prevent the cables from obscuring the

front panel of the storage router and the other devices in the rack.

Figure 2-4 Attaching the Cable Guide

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Cable guide screw

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Chapter 2 Installing the SN 5428 Storage Router

Installing SFP Modules

Before you install or remove an SFP (small form-factor pluggable) module, read
the installation information in this section. For connecting to SFP modules in the
Gigabit Ethernet ports and the Fibre Channel ports, read the instructions in the

“Connecting to Gigabit Ethernet and Fibre Channel Ports” section on page 2-20.

Note Because of interoperability issues, Cisco does not support SFPs purchased from

third-party vendors. See Appendix B, “Cable and Port Pinouts” for SFP port
specifications.

Note When fiber-optic cable plugs and SFP module receptacles are disconnected from

each other, place dust covers on them.

Installing SFP Modules

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Warning

Because invisible radiation may be emitted from the aperture of the port when
no fiber cable is connected, avoid exposure to radiation and do not stare into
open apertures. To see translated versions of the warning, refer to the
Regulatory Compliance and Safety document that accompanied the device.

The Gigabit Ethernet ports use fiber-optic SFP modules with either MT-RJ
connectors (see Figure 2-5) or LC connectors (see Figure 2-6). The Fibre Channel
ports use fiber-optic SFP modules with LC connectors (see Figure 2-6). See

Table 2-1 on page 2-13 to determine what types of SFP modules you can install

in the Gigabit Ethernet and Fibre Channel ports. See Appendix B, “Cable and Port

Pinouts” for SFP module specifications.

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Installing SFP Modules

Caution Protect your fiber-optic SFP modules by inserting clean dust covers into the SFPs

Chapter 2 Installing the SN 5428 Storage Router

Figure 2-5 MT-RJ Fiber-Optic Connector and SFP Module

MT-RJ plug

SFP module

77927

after the cables are extracted from them. Be sure to clean the optic surfaces of the
fiber cables before you plug them back into the optical bores of another SFP
module. Avoid getting dust and other contaminants into the optical bores of your
SFP modules: The optics will not work correctly when obstructed with dust.

2-12

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Chapter 2 Installing the SN 5428 Storage Router

Installing SFP Modules

Figure 2-6 LC Connector and Fiber-Optic SFP Module

LC plug

SFP module

77926

Table 2-1 Types of SFP Modules for Gigabit Ethernet and Fibre Channel Ports

SFP Product Number Connector Type Port Usage

SN-SFP-GEMM-MTRJ MT-RJ Gigabit Ethernet only This module can be used in any

combination with the
SN-SFP-FCGEMM-LC module.

SN-SFP-FCMM-LC LC Fibre Channel only This module can be used in any

combination with the
SN-SFP-FCGEMM-LC module.

SN-SFP-FCGEMM-LC LC Gigabit Ethernet or

Fibre Channel

For Gigabit Ethernet ports, this
module can be used in any
combination with the
SN-SFP-GEMM-MTRJ module.

For Fibre Channel ports, this
module can be used in any
combination with the
SN-SFP-FCMM-LC module.

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Installing SFP Modules

The SFP modules have three different types of latching devices used to secure and
detach the SFP module from a port. The three types of SFP modules are described
in the following sections:

• Mylar Tab SFP Modules, page 2-14

• Actuator/Button SFP Modules, page 2-16

• Bale Clasp SFP Modules, page 2-18

Mylar Tab SFP Modules

The Mylar tab SFP module (see Figure 2-7) has a tab that you must pull in order
to remove the module from a port.

Figure 2-7 Mylar Tab SFP Module

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To insert the Mylar tab SFP module into a port, line up the SFP module with the
port, and slide it into place (see Figure 2-8).

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Chapter 2 Installing the SN 5428 Storage Router

Figure 2-8 Inserting a Mylar Tab SFP Module

Caution When pulling the tab to remove the SFP module, be sure to pull in a straight

outward motion so you remove the SFP module from the port in a parallel
direction. Do not twist or pull the tab because you may disconnect it from the SFP
module.

Installing SFP Modules

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To remove the SFP module from the port, pull the tab gently in a slightly
downward direction until it disengages from the port, and then pull the SFP
module out (see Figure 2-9).

Figure 2-9 Removing a Mylar Tab SFP Module

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Installing SFP Modules

Actuator/Button SFP Modules

The actuator/button SFP module (see Figure 2-10) has a button that you must
push in order to remove the SFP module from a port.

Figure 2-10 Actuator/Button SFP Module

To insert the actuator/button SFP module into a port, line up the SFP module with
the port and slide it in until the actuator/button clicks into place (see Figure 2-11).
Be sure not to press the actuator/button as you insert the SFP module because you
might inadvertently disengage the SFP module from the port.

Chapter 2 Installing the SN 5428 Storage Router

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2-16

Figure 2-11 Inserting an Actuator/Button SFP Module

73994

To remove an actuator/button SFP module from a port, perform the following
steps:

Step 1 Gently press the actuator/button on the front of the SFP module until it clicks and

the latch mechanism activates, releasing the SFP module from the port (see

Figure 2-12).

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Chapter 2 Installing the SN 5428 Storage Router

Step 2 Grasp the actuator/button between your thumb and index finger and carefully pull

the SFP module from the port.

Figure 2-12 Removing an Actuator/Button SFP Module from a Port

Installing SFP Modules

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STATUS

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Installing SFP Modules

Bale Clasp SFP Modules

The bale clasp SFP module (see Figure 2-13) has a bale clasp that you use to
secure the SFP module in a port.

Figure 2-13 Bale Clasp SFP Module

To insert a bale clasp SFP module into a port, perform the following steps:

Step 1 Close the bale clasp before inserting the SFP module.
Step 2 Line up the SFP module with the port and slide it into the port (see Figure 2-14).

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Figure 2-14 Inserting a Bale Clasp SFP Module into a Port

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To remove a bale clasp SFP module from a port, perform the following steps:

Step 1 Open the bale clasp on the SFP module with your index finger in a downward

direction as shown in Figure 2-15. If the bale clasp is obstructed and you cannot
use your index finger to open it, use a small, flat-blade screwdriver or other long,
narrow instrument to open the bale clasp as shown in Figure 2-16.

Step 2 Grasp the SFP module between your thumb and index finger and carefully remove

it from the port as shown in Figure 2-15.

Figure 2-15 Removing a Bale Clasp SFP Module with Your Index Finger

Installing SFP Modules

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Connecting to Gigabit Ethernet and Fibre Channel Ports

Figure 2-16 Removing a Bale Clasp SFP Module with a Flat-Blade Screwdriver

Chapter 2 Installing the SN 5428 Storage Router

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Connecting to Gigabit Ethernet and Fibre Channel
Ports

The Gigabit Ethernet ports, GE 1 and GE 2, use MT-RJ-type or LC-type
fiber-optic SFP modules and cables. The Fibre Channel ports, FC 1 though FC 8,
use LC-type fiber-optic SFP modules and cables. When you are connecting a
cable to a fiber-optic SFP module, make sure that you firmly press the cable plug
into the socket. The upper edge of the plug must snap into the upper front edge of
the socket. You should hear the plug click when it is locked into the socket. To
make sure that the plug is locked into the socket, gently pull on it.

To disconnect a plug from a socket, press the trigger on top of the plug, releasing
the latch. You should hear a click, which indicates that the latch has released.
Carefully pull the plug out of the socket.

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Chapter 2 Installing the SN 5428 Storage Router

Note When you disconnect the fiber-optic cable from the module, grip the body of the

connector. Do not grip the connector jacket-sleeve. Gripping the sleeve can, over
time, compromise the integrity of the fiber-optic cable termination in the
connector.

Dirt or skin oils may have accumulated on an MT-RJ plug faceplate (around the
optical-fiber openings), which can generate significant attenuation and reduce the
optical power levels below threshold levels so that a link cannot be made. To
clean an MT-RJ plug faceplate, follow this procedure:

Step 1 Using a lint-free tissue soaked in 99 percent pure isopropyl alcohol, gently wipe

the faceplate.

Step 2 Remove any residual dust from the faceplate with compressed air before installing

the cable.

Connecting to Gigabit Ethernet and Fibre Channel Ports

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Note When fiber-optic cable plugs and SFP module receptacles are disconnected from

each other, place dust covers on them.

The following sections describe how to connect cables to the Gigabit Ethernet and
Fibre Channel ports:

• Connecting to a Gigabit Ethernet Port, page 2-22

• Connecting to a Fibre Channel Port, page 2-22

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Connecting to Gigabit Ethernet and Fibre Channel Ports

Connecting to a Gigabit Ethernet Port

To connect a cable to a Gigabit Ethernet port, follow these steps:

Step 1 Remove the dust cover from the SFP module in the Gigabit Ethernet port; store

the dust cover for future use.

Step 2 Remove the dust cover (or covers) from the plug on the cable; store the cover (or

covers) for future use. Insert the cable plug into the Gigabit Ethernet SFP module.

Step 3 Connect the other end of the cable to the external end system, switch, or router.

Connecting to a Fibre Channel Port

Caution If an SN 5428 Fibre Channel port is going to be connected to a zoned fabric, do

not connect the port until you have completed the SN 5428 hardware installation
and have confirmed that the SN 5428 Domain ID has been configured. After the
SN 5428 has been installed and after the SN 5428 Domain ID has been
configured, you can then connect Fibre Channel ports to zoned fabric according
to the procedures in this section. Then, verify the operation of the ports according
to the procedures in the “Verify That Fibre Channel Connections Are

Operational” section on page 2-28. For information about configuring the

Domain ID, see the Cisco SN 5428 Storage Router Software Configuration Guide.

Chapter 2 Installing the SN 5428 Storage Router

2-22

To connect a cable to a Fibre Channel port, follow these steps:

Step 1 Remove the dust cover from the SFP module in the Fibre Channel SFP port; store

the dust cover for future use.

Step 2 Remove the dust covers from the cable plug on the fiber-optic cable; store the dust

covers for future use. Insert the cable plug into the Fibre Channel SFP module.

Step 3 Connect the other end of the cable to a Fibre Channel port of another system (for

example, a storage system, switch, host, or another SN 5428 Storage Router.)

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Chapter 2 Installing the SN 5428 Storage Router

Connecting to the 10/100 Ethernet Management and HA Ports

Connecting to the 10/100 Ethernet Management and
HA Ports

To connect to the 10/100 management and HA ports, follow these steps:

Step 1 Use modular, RJ-45, straight-through UTP cables to connect the 10/100

management and HA ports to end systems. Use modular, RJ-45 cross-connect
cables to connect to external switches and routers.

Step 2 Connect the appropriate modular cables to the 10/100 management and HA ports.

(See Figure 2-17.)

Figure 2-17 Connecting to the 10/100 Management and HA Ports

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Step 3

Cable

To management

network equipment

Connect the other end of the cable to the external end system, switch, or router.

Cisco SN 5428 Storage Router Hardware Installation Guide

To HA network

equipment

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2-23

Connecting to the Console Port

Connecting to the Console Port

Connect a PC serial port to the console port for local administrative access to the
SN 5428 Storage Router. The PC must support VT100 terminal emulation. The
terminal-emulation software—frequently a PC application such as
HyperTerminal or Procomm Plus—makes communication between the storage
router and your PC possible during setup and configuration.

Perform the following steps to connect to the console port:

Step 1 Configure the PC terminal emulation program to match these console port default

characteristics:

Bits Per Second 9600
Data Bits 8
Parity None
Stop Bits 1
Flow Control None

Chapter 2 Installing the SN 5428 Storage Router

2-24

Step 2 Connect the supplied RJ-45-to-DB-9 female adapter to the PC serial port.
Step 3 Connect one end of the supplied console cable (a rollover RJ-45-to-RJ-45 cable)

to the console port. Connect the other end to the RJ-45-to-DB-9 adapter at the PC
serial port. (See Figure 2-18.)

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Chapter 2 Installing the SN 5428 Storage Router

Figure 2-18 Connecting the Console Cable

Connecting Power

To P C

serial port

RJ-45/DB-9

adapter

Connecting Power

The SN 5428 Storage Router can be connected to either of two power sources:
115-120 VAC/60 Hz or 230-240 VAC/50 Hz. The power supply automatically
senses the source and adjusts to either source.

To connect power to the storage router, follow these steps:

Step 1 Ensure that all site power and grounding requirements described in the Site

Preparation and Safety Guide have been met before connecting the chassis to a

power source.

Step 2 Make sure the power switch is set to off. (See Figure 2-19.)

Rollover cable

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2-25

Connecting Power

Step 3 Plug the power cord into the power receptacle located on the rear panel on the

Chapter 2 Installing the SN 5428 Storage Router

Figure 2-19 Power Set to Off

I

O

Power switch

set to off

chassis. (See Figure 2-20.)

Figure 2-20 Connecting a Power Cord to the SN 5428 Power Connector

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Step 4

Cisco SN 5428 Storage Router Hardware Installation Guide

Connect the other end of the power cord to the power source for the storage router.

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Verifying Installation

Verifying installation of the SN 5428 Storage Router consists of making sure that
it starts up properly and that the network and Fibre Channel connections are
operational.

Caution Fibre Channel ports should not be connected to zoned fabric until the SN 5428

Domain ID has been configured. See the “Connecting to a Fibre Channel Port”

section on page 2-22. For information about configuring the Domain ID, see the

Cisco SN 5428 Storage Router Software Configuration Guide.

Verifying Start-up Operations

To verify that the storage router starts up properly, perform the following steps:

Step 1 At the rear of the storage router, press the power switch to the on position.

Verifying Installation

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Step 2 At the front of the storage router, observe the POWER LED to make sure power

is on. Make sure that the FAULT LED is off.

Step 3 Listen and check for air flow to make sure the fan assembly is operating.
Step 4 Observe console output to make sure that the storage router software is booting

properly. The boot process may last for three to five minutes and will display boot
information and a banner. A successful boot-up is indicated by a CLI prompt for
user input.

Step 5 If any of these conditions are not met, reference Chapter 3, “Troubleshooting,” to

isolate and, if possible, resolve the problem.

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Chapter 2 Installing the SN 5428 Storage Router

Verifying Installation

Verify That Network Connections Are Operational

Verifying the network connections consists of making sure that the following
ports are operational: Gigabit Ethernet, 10/100 Ethernet management, and 10/100
HA.

To verify that the network connections are operational, perform the following
steps:

Step 1 Verify the Gigabit Ethernet port connections by checking the port link status

LED. See Table 1-1 on page 1-6 for LED indication descriptions.

Step 2 Verify the 10/100 Ethernet management port connection by checking the port link

status LED. See Table 1-1 on page 1-6 for LED indication descriptions.

Step 3 Verify the 10/100 HA port connection by checking the port link status LED. See

Table 1-1 on page 1-6 for LED indication descriptions.

Step 4 If any of these conditions are not met, reference Chapter 3, “Troubleshooting,” to

isolate and, if possible, resolve the problem.

Verify That Fibre Channel Connections Are Operational

To verify that the connections are operational, perform the following steps:

Step 1 Verify Fibre Channel port connections by checking Fibre Channel LOG LEDs.

See Table 1-1 on page 1-6 for LED indication descriptions.

Step 2 If the LOG LEDs for connected ports are flashing, reference Chapter 3,

“Troubleshooting,” to isolate and, if possible, resolve the problem.

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Chapter 2 Installing the SN 5428 Storage Router

Where to Go Next

Once you have verified that the SN 5428 Storage Router hardware is properly
installed, it is ready for software configuration. To configure the software, refer
to the SN 5428 Storage Router Software Configuration Guide.

Where to Go Next

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2-29

Where to Go Next

Chapter 2 Installing the SN 5428 Storage Router

2-30

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CHAPTER

Troubleshooting

This chapter provides troubleshooting procedures for problems encountered
during installation and consists of the following sections:

• Solving Problems at the Component Level, page 3-1

• Identifying Startup Problems, page 3-2

• Troubleshooting the Power Supply, page 3-3

• Troubleshooting a Network or Fibre Channel Port Connection, page 3-4

• Contacting Customer Service, page 3-7

Solving Problems at the Component Level

The key to success when troubleshooting the SN 5428 Storage Router is to isolate
the problem to a specific storage router component. The first step is to compare
what the SN 5428 Storage Router is doing to what it should be doing. Because a
startup problem is usually attributed to a single component, it is more efficient to
isolate the problem to a subsystem rather than troubleshoot each separate
component in the storage router.

3

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The SN 5428 Storage Router chassis consists of the following subsystems:

• The power supply operates whenever system power is on (see the

“Troubleshooting the Power Supply” section on page 3-3).

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3-1

Identifying Startup Problems

• The chassis fan assembly operates when the system power is on. The fan may

continue to operate even when the power supply shuts down the SN 5428
Storage Router because of an overtemperature or overvoltage condition
(although it does shut down for a power supply shutdown).

The following are simple checks you can make to determine if there is a fan
problem:

–

Listen to the fan assembly to determine if it is operating.

–

Check for any obstructions restricting airflow through the storage router.
If you determine that the fan assembly is not operating properly, contact a

customer service representative.

Identifying Startup Problems

Observe the operation of the SN 5428 Storage Router and its front-panel LEDs to
determine startup problems. LEDs indicate storage router states in the startup
sequence. By checking the LEDs, you can determine when and where the storage
router failed in the startup sequence.

Chapter 3 Troubleshooting

3-2

Perform the following steps when you power up the SN 5428 Storage Router:

Step 1 Listen for the chassis fan assembly operation. If it does not operate, see the

“Troubleshooting the Power Supply” section on page 3-3. If you determine that

the power supply is functioning normally and that the fan assembly is faulty,
contact a customer service representative. If the fan assembly does not function
properly at initial startup (there are no installation adjustments that you can
make), contact a customer service representative.

Step 2 Check the POWER LED on the front panel. The POWER LED turns on

immediately when power is on. The LED remains on during normal SN 5428
Storage Router operation. If the LED is not on, see the “Troubleshooting the

Power Supply” section on page 3-3.

Step 3 Check the STATUS and FAULT LEDs on the front panel. See the “Front-Panel

LEDs” section on page 1-5 for LED descriptions.

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Chapter 3 Troubleshooting

Step 4 Check the network and Fibre Channel port LEDs on the front panel. See the

“Front-Panel LEDs” section on page 1-5 for LED descriptions. If a network or

Fibre Channel port LED indicates a problem with the port connection, see the

“Troubleshooting a Network or Fibre Channel Port Connection” section on
page 3-4.

Step 5 Verify that the PC terminal emulation program is set correctly and that the PC is

connected properly to the console port. Also, verify at the PC terminal emulation
program display that the SN 5428 has started up properly (for example, a prompt
for starting a configuration wizard or a CLI prompt).

Step 6 Contact a customer service representative for instructions if a status LED

indicates a failure or if the PC connected to the console port indicates an
incomplete boot-up process.

Troubleshooting the Power Supply

To help isolate a power problem, follow these steps:

Troubleshooting the Power Supply

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Step 1 Check the POWER LED.

• If the POWER LED is off, unplug the power cord, and then plug the power

cord back in.

• If the POWER LED remains off, check the AC source or the power cable for

problems.

Step 2 Connect the power cord to another power source if one is available.

• If the POWER LED comes on, the problem is the first power source.

• If the POWER LED is off after you connect the power supply to a new power

source, replace the power cord.

• If the POWER LED still fails to light when the storage router is connected to

a different power source with a new power cord, the power supply is probably
faulty.

Step 3 If you are unable to resolve the problem, contact a customer service representative

for instructions.

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3-3

Chapter 3 Troubleshooting

Troubleshooting a Network or Fibre Channel Port Connection

Troubleshooting a Network or Fibre Channel Port
Connection

If an LED on a network or Fibre Channel port indicates a problem, follow the
steps in the following sections to help isolate the problem:

• Troubleshooting a Connection to a Gigabit Ethernet Port, page 3-4

• Troubleshooting a Connection to a 10/100 Ethernet Management or 10/100

Ethernet HA Port, page 3-5

• Troubleshooting a Connection to a Fibre Channel Port, page 3-6

Troubleshooting a Connection to a Gigabit Ethernet Port

A bad connection to a Gigabit Ethernet (GE 1 or GE 2) port is indicated by the
LINK LED not being on. If the LINK LED is not on, follow these steps to help
isolate the problem:

3-4

Step 1 Check to make sure that the cable is connected properly and in good operating

condition.

• Disconnect and connect both ends of the cable. If the LINK LED turns on,

then the cable was not connected properly.

• If the LINK LED remains off, replace the cable. If the LINK LED turns on,

then the cable was defective.

• If the LINK LED remains off, the cable is most likely not the problem.

Continue to the next step.

Step 2 Check the external end system, switch, or router to which the port is connected.

• If the external end system, switch, or router is operating properly, continue to

the next step.

• If the external end system, switch, or router is not operating properly, then

correct the problem. If the LINK LED turns on, then the problem was with
the external end system, switch, or router.

• If the LINK LED remains off, continue to the next step.

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Chapter 3 Troubleshooting

Troubleshooting a Network or Fibre Channel Port Connection

Step 3 Replace the SFP module.

• If the LINK LED turns on, the problem was the SFP module.

• If the LINK LED remains off, contact a customer service representative for

instructions.

Troubleshooting a Connection to a 10/100 Ethernet Management or 10/100 Ethernet HA Port

A bad connection to the 10/100 Ethernet Management or the 10/100 Ethernet HA
port (MGMT 10/100 or HA 10/100) is indicated by the ACT LED not being on.
If the ACT LED is not on, follow these steps to help isolate the problem:

Step 1 Check to make sure that the cable is connected properly and in good operating

condition.

• Verify that the cable is the correct type of cable. (See Appendix B, “Cable

and Port Pinouts”.)

• Disconnect and connect both ends of the cable. If the ACT LED turns on, then

the cable was not connected properly.

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• If the ACT LED remains off, replace the cable. If the ACT LED turns on, then

the cable was defective.

• If the ACT LED remains off, the cable is most likely not the problem.

Continue to the next step.

Step 2 Check the external end system, switch, or router to which the port is connected.

• If the external end system, switch, or router is operating properly, continue to

the next step.

• If the external end system, switch, or router is not operating properly, then

correct the problem. If the ACT LED turns on, then the problem was with the
external end system, switch, or router.

• If the ACT LED remains off, contact a customer service representative for

instructions.

Cisco SN 5428 Storage Router Hardware Installation Guide

3-5

Chapter 3 Troubleshooting

Troubleshooting a Network or Fibre Channel Port Connection

Troubleshooting a Connection to a Fibre Channel Port

A bad connection to a Fibre Channel port (FC 1 through FC 8) is indicated by the
LOG LED flashing twice per second. If the LOG LED is flashing twice per
second, follow these steps to help isolate the problem:

Step 1 Make sure that the Domain ID of the SN 5428 is configured properly. For

information about configuring the Domain ID, see the Cisco SN 5428 Storage
Router Software Configuration Guide. If the Domain ID is configured properly,

continue to the next step.

Note When a connection problem is resolved, the LOG LED will turn on after

a brief logging-in period that is indicated by the LOG LED flashing once
per second.

Step 2 Check to make sure that the cable is connected properly and in good operating

condition.

• Disconnect and connect both ends of the cable. If the LOG LED turns on, then

the cable was not connected properly.

3-6

• If the LOG LED remains off, replace the cable. If the LOG LED turns on, then

the cable was defective.

• If the LOG LED remains off, the cable is most likely not the problem.

Continue to the next step.

Step 3 Check the device or switch to which the port is connected.

• If the device or switch is operating properly, continue to the next step.

• If the device or switch is not operating properly, then correct the problem. If

the LOG LED turns on, then the problem was with the device or switch.

• If the LOG LED remains off, continue to the next step.

Step 4 Replace the SFP module.

• If the LOG LED turns on, the problem was the SFP module.

• If the LOG LED remains off, contact a customer service representative for

instructions.

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Chapter 3 Troubleshooting

Contacting Customer Service

If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service representative assist you as quickly as
possible:

• Date you received the SN 5428 Storage Router

• Chassis serial number (located on the upper-right label on the rear panel of

the chassis)

• Type of software and release number

• Maintenance agreement or warranty information

• Brief description of the problem

• Brief explanation of the steps you have taken to isolate and resolve the

problem

Contacting Customer Service

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3-7

Contacting Customer Service

Chapter 3 Troubleshooting

3-8

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APPENDIX

A

Technical Specifications

This appendix lists the technical specifications in Table A-1.

Table A-1 SN 5428 Storage Router Chassis Specifications

Environmental

Temperature, ambient operating 32 to 104°F (0 to 40°C)
Temperature, ambient nonoperating and storage –40 to 185°F (–40 to 85°C)
Humidity (RH), ambient (non-condensing)

operating
Humidity (RH), ambient (noncondensing)

nonoperating and storage
Altitude, operating and nonoperating –500 to 10,000 ft (–152.4 to 3,048 m)

Physical Characteristics

Dimensions (H x W x D) 1.75 x 17.44 x 19.17 in. (4.45 x 44.3 x 48.69 cm)

Weight 9.5 lb (4.3 kg)

AC Power

Power supply output 150W
System power dissipation 80 to 90W
AC current 2.0A maximum @ 100 to 240 VAC
AC frequency 50 to 60 Hz
Airflow Right side in, left side out

10 to 95 percent non-condensing

10 to 95 percent non-condensing

1

1 RU

in height

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Cisco SN 5428 Storage Router Hardware Installation Guide

A-1

Appendix A Technical Specifications

Table A-1 SN 5428 Storage Router Chassis Specifications (continued)

Power Supply

Fuse (F1) rating 5A, 250 VAC, time delay, not field-servicable

1. RU = rack unit

A-2

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APPENDIX

Cable and Port Pinouts

This appendix provides cabling and port pinout information for the SN 5428
Storage Router and includes the following sections:

• Gigabit and Fibre Channel Ports, page B-1

• 10/100 Ethernet Management and HA Ports, page B-3

• Console Port, page B-4

Gigabit and Fibre Channel Ports

Table B-1 lists the types of SFP modules and connectors used with the Gigabit

Ethernet and Fibre Channel ports in the SN 5428 Storage Router. For more
information about the SFP modules and connectors, see the standards for the SFP
modules and connectors.

B

Table B-1 SFP Modules and Connectors

Port Compliance Connector Fiber Type Cisco Product Number

Gigabit Ethernet,
GE 1 and GE 2

Fibre Channel,
FC 1 through
FC 8

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1000Base-SX SW MMF DS-SFP-FCGE-SW
1000Base-LX LW SMF DS-SFP-FCGE-LW
FC-PI 100/200-M5-SN-I and
FC-PI 100/200-M6-SN-I

Cisco SN 5428 Storage Router Hardware Installation Guide

SW MMF DS-SFP-FCGE-SW
LW SMF DS-SFP-FCGE-LW

B-1

Gigabit and Fibre Channel Ports

The DS-SFP-FCGE-SW is a short wave SFP that operates on ordinary multimode
fiber optic link spans of up to 500 meters in length for 1 Gbps Fibre Channel and
up to 300 meters in length for 2 Gbps Fibre Channel. This SFP is ideal for Fibre
Channel connectivity within an individual data center or department.

The DS-SFP-FCGE-LW operates on ordinary single-mode fiber optic link spans
of up to 10,000 meters in length. This SFP is ideal for Fibre Channel Connectivity
within a campus network or between data centers in close proximity.

Table B-2 lists the SFP port cabling specifications for the SFP modules and

connectors used in the SN 5428 Storage Router.

Table B-2 SFP Port Cabling Specifications

Appendix B Cable and Port Pinouts

Cisco Product Number

Wavelength
(nanometer)

Core Size
(micron) Baud Rate Cable Distance

DS-SFP-FCGE-SW 850 62.5

62.5

50.0

50.0

DS-SFP-FCGE-LW 1300 9.0

9.0

1.0625

2.125

1.0625

2.125

1.0625

2.125

300 m
150 m
500 m
300 m
10 km
10 km

B-2

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Appendix B Cable and Port Pinouts

10/100 Ethernet Management and HA Ports

10/100 Ethernet Management and HA Ports

Use modular, RJ-45, straight-through UTP cables to connect the 10/100 Ethernet
ports to end systems. Use modular, RJ-45 cross-connect cables to connect to
external switches and routers. Figure B-1 shows straight-through cables and

Figure B-2 shows cross-connect cables.

Figure B-1 Straight-Through Cables

Pin number Pin number

1

1

2
3

6

4

5
7

8

2
3

6

4

5
7

8

Figure B-2 Cross-Connect Cables

Pin number Pin number

1

2
3

6

4

5
7

8

3

6
1

2

4

5
7

8

H2099

38414

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The 10/100 Ethernet ports support RJ-45 connectors. Table B- 3 lists the signals
for RJ-45 connector pinouts.

Cisco SN 5428 Storage Router Hardware Installation Guide

B-3

Console Port

Table B-3 10/100 Ethernet Management and HA Port Pinouts

Pin Signal Direction Description

1 TD_P Output Transmit Data +
2 TD_N Output Transmit Data –
3 RD_P Input Receive Data +
4 ——Terminated
5 ——Terminated
6 RD_N Input Receive Data –
7 ——Terminated
8 ——Terminated

Console Port

The console port is an EIA/TIA-232 port with a female 8-pin RJ-45 receptacle.
Use the rollover cable supplied with the SN 5428 Storage Router to connect to the
console port. (See Figure B-3.) Table B -4 lists the console port pinouts.

Appendix B Cable and Port Pinouts

B-4

Figure B-3 Rollover Cable for Connection to Console Port

Pin 1 on one connector and

pin 8 on the other connector

should be the same color.

Pin 1

Cisco SN 5428 Storage Router Hardware Installation Guide

Pin 8

H10632

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Appendix B Cable and Port Pinouts

Table B-4 Console Port Pinouts

Pin Signal Direction Description

1 RTS Output Request To Send
2 ——Not Connected
3 TxD_N Output Transmitted Data
4 GND — Signal Ground
5 GND — Signal Ground
6 RxD_N Input Received Data
7 ——Not Connected
8CTSInputClear To Send

The console port uses a subset of the EIA/TIA-232 signals. Only the signals
TxD_N, RxD_N, CTS and RTS are connected.

Console Port

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Note The modem control signals are not connected; to access the SN 5428 Storage

Router remotely through the console port, you should do so through a terminal
server.

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B-5

Console Port

Appendix B Cable and Port Pinouts

B-6

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INDEX

Numerics

10/100 Ethernet HA port

connection to

2-23

description 1-4
specifications B-1

10/100 Ethernet management port

connection to

2-23

description 1-4
specifications B-1

C

cable guide

attaching

connecting

10/100 Ethernet managment port
console port 2-24
Fibre Channel port 2-22
Gigabit Ethernet port 2-22
HA ports 2-23
power 2-25

console port

connection to
description 1-4

2-10

2-24

2-23

specifications B-1

conventions

cautions

x

description x
notes x

customer service, contacting 3-7

D

documentation

audience

ix

conventions x
organization ix
related xi

F

fan assembly

air flow
troubleshooting 3-2

fci1 1-5

See also WWPN1

fci2

See also WWPN2

Fibre Channel port

1-8

1-5

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Cisco SN 5428 Storage Router Hardware Installation Guide

IN-1

Index

description 1-5
internal 1-5
specifications B-1

front-panel LEDs 1-5

G

Gigabit Ethernet port

connection to

2-20

description 1-4
specifications B-1

I

initiator

WWPN1

1-5

WWPN2 1-5

installing the SN 5428 chassis

attaching the optional cable guide
on a table or a shelf 2-6
rack-mounting 2-7
safety notices 2-2

L

LEDs, front-panel 1-5

2-10

P

port

10/100 Ethernet HA connection

2-23

10/100 Ethernet management

connection

2-23

console connection 2-24
descriptions 1-3
Fibre Channel 1-5
Gigabit Ethernet connection 2-20
specifications B-1

power

connection to

2-25

troubleshooting 3-1

power supply

description

1-9

troubleshooting 3-3

S

safety notices, reading before installing the

SN 5428

service and support, contacting customer

service

SFP modules

in Fibre Channel ports
in Gigabit Ethernet ports 1-4
installing 2-11
specifications B-1

site planning 2-5

2-2

3-7

1-5

IN-2

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specifications, cable, port, and SFP

modules

B-1

T

troubleshooting

contacting customer service

3-7

methodology 3-1
power supply 3-3
startup problems 3-2

V

verifying installation 2-27

Index

W

World Wide Port Number

See WWPN1 or WWPN2
WWPN1
WWPN2 1-5

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1-5

Cisco SN 5428 Storage Router Hardware Installation Guide

IN-3

Index

IN-4

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