Cisco Smart Business Communications System Feature Reference Guide December 2010

Cisco Smart Business

Communications System

Feature Reference Guide

December 2010

Feature Description Guide

Introduction

Cisco® Configuration Assistant simplifies the task of configuring, deploying, and administering the Cisco Smart

Business Communications System (SBCS)—a complete system of advanced voice, data, security, and wireless

networking products designed specifically for small and medium-sized businesses. Cisco Configuration Assistant improves network security and performance and substantially reduces deployment and configuration time. This PCbased application features a simple graphical user interface (GUI) and provides everything required to quickly set up a small office network.

Cisco Configuration Assistant provides:

●

Configuration, deployment, and ongoing network management support for the Cisco Smart Business Communications System

●

Multiple network views

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Simplified network reporting

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Drag-and-drop software updates

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Troubleshooting

This document lists Cisco SBCS system features that can be configured using Cisco Configuration Assistant versions

2.2(5) and 3.0. Feature configuration information is categorized by network and voice, switching, wireless, and security. A comprehensive, A-to-Z guide to SBCS system features is also included. For device- and platform-specific features, see the data sheets and platform reference guides available on Cisco.com (www.cisco.com/go/sbcs)

Download Cisco Configuration Assistant at no charge at www.cisco.com/go/configassist by selecting the “Download Software” link.

Feature Description Guide

Cisco Configuration Assistant Network and Voice Feature Support

Category

Feature

v2.2(5)

v3.0

Description

Basic Network Configuration

WAN IP address

X X

Dynamic Host Configuration Protocol (DHCP)

X X

Time zone

X X

Data and voice VLANs

X X

Routing

X X Only static routing supported

Voice Deployment Scenarios

Key System mode

X X Supported for Foreign Exchange Office (FXO) and T1/E1

channel associated signaling (CAS)

Private Branch Exchange (PBX) mode

X X Support for direct inward dialing (DID) and direct outward

dialing (DOD)

Remote teleworker

X X

Multisite SBCS deployment

X X Up to 5-site multisite deployment

Phone VPN client

X X

Video streaming to IP phone

X X

Cisco Unified Communications (UC) 500 Series Platforms Supported

UC520

X X

UC540

X X

UC560

X X

Basic Managed Device Support

System time

X X

Users and passwords

X X

IP address

X X

Device access

X X

Access device configuration utility from Cisco Configuration Assistant Topology View

X X

Simple Network Management Protocol (SNMP)

X X Varies by device

Save configuration

X X

Backup and restore configuration

X X

Firmware upgrade

X X

Inventory

X X

System messages (logging)

X X

Hostname

X X

Reset to factory defaults

X X

Section One: Feature Comparisons by Release

Cisco Configuration Assistant Network and Voice Feature Support

Table 1 lists network and voice features that are supported by Cisco Configuration Assistant versions 2.2(5) and 3.0.

Table 1. Cisco Configuration Assistant Network and Voice Feature Support

Feature Description Guide

Dial Plan

Inbound call handling

X X Call handling for FXO, Basic Rate Interface (BRI)/T1/E1 incoming call handling mechanism

Outbound call handling

X X Ability to specify multiple emergency numbers, customized call blocking capability

Public Switched Telephone Network (PSTN) number mapping (DID)

X X Ability to perform 1-to-1 and 1-to-many DID to internal extension mapping. Call forward busy

X X

Call forward no answer

X X

Inbound caller ID support

X X Supported on FXO, BRI, Primary Rate Interface (PRI), Session Initiation Protocol (SIP)

Outbound caller ID support

X

Supported on BRI, PRI, and SIP. If DID range is noncontiguous, outbound caller ID is the auto attendant (AA) number.

Supported for configuring caller ID per PSTN trunk and overriding trunk-level caller ID for individual extensions.

Caller ID blocking

X X

Call blocking

X X Added ability to customize up to 5 call block numbers or ranges Customizable dial plan

X X

Trunk failover

X X Support for SIP trunk to PSTN or PSTN to SIP trunk failover

Multiple access codes

X X Support for multiple access codes for any string of digits in the dial plan

Digit collection timeout

X X

Dial plan test diagnostic

X X

PSTN Trunks

Central office (CO) trunk (FXO)

X X Call handling per FXO port can be customized to redirect to AA/operator/hunt group/shared line; Cisco Configuration Assistant

2.2(5) adds support for overlay on CO trunk line. Cisco Configuration Assistant 3.0 adds support for detailed FXO trunk settings.

Analog DID

X X Supported only on the expansion voice interface card (VIC) slot

BRI X X T1 (PRI) including fractional

X X

E1 (PRI) including fractional

X X

T1 (CAS) including fractional

X X Ear and mouth (E&M) (Wink Start and Immediate Start signaling types supported). For Foreign Exchange Station (FXS)/FXO, loop start and ground start signaling types supported.

E1 (CAS) including fractional

X X E&M (Wink Start and Immediate Start signaling types supported). For FXS/FXO, loop start and ground start signaling types supported.

Analog station ports (integrated FXS)

X X

ISDN BRI/PRI parameter customization

X X Configurable bearer-cap and static TEI settings

International call progress tones

X X Configurable call progress tone for international locales

SIP trunks

X X Support for AT&T, Cbeyond, Nuvox, Paetec, XO, Broadview and British Telecom, FiberNet, and generic SIP provider. Cisco Configuration Assistant 3.0 adds support for Cablevision, Qwest, and Portugal Telecom.

Voice System Features

Call pickup

X X

Call park

X X Cisco Configuration Assistant 3.0 adds support for call park extension timeout and recall settings.

Call hold

X X Cisco Configuration Assistant 3.0 adds support for call hold audible alert settings.

Hunt groups

X X Includes sequential, peer, simultaneous (call blast), and longest idle hunt group types

Feature Description Guide

Paging groups

X X Cisco Configuration Assistant 2.2(5) adds support for combined paging groups with one level of nesting

Intercom (with or without mute)

X X Including multiple intercom support and ability to configure intercom on nonprimary buttons

Dialable intercom (with or without mute, overlay option)

X X Dialable intercom on primary button is not supported. Whisper intercom

X X Cisco Configuration Assistant 2.2(5) adds whisper intercom support on all buttons except the primary button.

Single Number Reach (SNR)

X X Cisco Configuration Assistant 3.0 adds support for SNR timeout settings.

Conferencing

X X Cisco Configuration Assistant 3.0 adds support for enabling and disabling conference join and leave tones

Ad hoc conferencing

X X For UC540 system, max number of conferences is 24 (up to 8

concurrent users per conference). For UC 560 system, this limit is 56 (up to 8 concurrent users per conference)

Meet-me conferencing

X X For UC540 system, max number of conferences is 6 (up to 32

concurrent users per conference). For UC560 system, this limit is 12 (up to 32 concurrent users per conference)

cBarge and privacy

X X Cisco Configuration Assistant 2.2(5) adds support for configuring cBarge with or without Privacy button (requires shared octo-line extensions on phones)

Basic automatic call distribution

X X

Night service

X X Support for night service schedule, night service bell, night service call forward, and night service toggle code

Phone services URL provisioning

X X Fax support

X X

T.37 fax to email

X Support for enabling voice mailboxes to receive incoming faxes, voice and fax detection, fax printing, and integration with voicemail notifications or IMAP to allow users to receiving email notifications with faxes attached in TIFF format. Administrators can use the default system prompts for voice and fax detection or record a custom prompt.

T.38 fax relay

X X Supported for Cisco Certified SIP trunk providers. Generic SIP trunk providers supported in Cisco Configuration Assistant 2.4.

Arc Express 2.1 compatibility

X X Arc Express client must be configured separately. FXO hook flash

X X

Advanced FXO port settings

X Configure advanced FXO port settings, including supervisory disconnect, audio, and timer settings.

Busy lamp field (BLF)

X X

Line monitoring

X X

Trunk monitors

X X

Users/Phones/Extensions

Multiple extensions per phone

X X

Floating/phantom extensions

X Create extensions that are not associated with any phone. Within Cisco Configuration Assistant, these are called floating extensions.

Extension mobility

X Support normal and shared line only.

Email and voicemail Notifications

X Shared line

X X

2 calls per line

X X

Phone display header

X X Cisco Configuration Assistant 2.2(5) adds support for editing the description displayed in the phone header

Overlay DN

X X Cisco Configuration Assistant 2.5 adds support for configuring an

Feature Description Guide

overlay on the CO Line button. Cisco Configuration Assistant 3.0 adds support for configuring overlay with intercom.

Octo-lines

X X Cisco Configuration Assistant 2.2(5) adds support for octo-lines on shared extensions

Busy line monitoring

X X

Custom button label

X X

PSTN line appearance

X X

Personal speed dials

X X

System speed dials

X X

Soft key templates

X X Phone templates are not customizable through Cisco Configuration Assistant.

Cisco CP-500G Series

X X

Cisco CP-500SG Series

X X

Cisco SPA300 Series phones

X X

Cisco SPA525G wireless IP phone

X X

Cisco SPA525G2 wireless IP phones

X X

Cisco 7915 and 7916 sidecar

X X

Cisco 7937 conference station

X X

Cisco Unified IP Phones 6900 Series

X Cisco Configuration Assistant 3.0 adds support for Cisco Unified IP Phone 6901, 6911, 6921, 6941, and 6961 models only

Cisco SPA500 Series IP phones

X X Cisco SPA500S sidecar

X X

Voicemail

Personal mailbox

X X

General delivery mailbox

X X

Floating/phantom mailbox

X Assign a voice mailbox to an extension that is not associated with a physical phone (floating extension).

Unified messaging (Internet Message Access Protocol [IMAP])

X X Automatically configured by Cisco Configuration Assistant. IMAP client must be configured separately.

VoiceView Express

X X

Voicemail notification

X Cisco Configuration Assistant 3.0 adds support for voicemail notifications sent to phone or email. Voicemail notifications can be used in conjunction with T.37 fax-to-mail to enable users to receive incoming faxes as attachments.

Greeting

X X

Call recording

X X Support for Live Record softkey. Cisco Configuration Assistant 3.0 adds support for Live Record beep tone settings.

Direct transfer to voicemail

X X

Play caller ID

X X

Auto Attendant (AA)

Multiple AAs

X X Cisco Configuration Assistant allows configuration of up to three AAs on a single Cisco Unified Communications 500 Series.

Multilevel AA

X X Cisco Configuration Assistant allows configuration of up to three levels of AA menus.

AA transfer script customization

X X In Cisco Configuration Assistant 2.2(5), the AA_SBCS_v03 AA script becomes the default AA script, which supports configuration of an optional drop-through number.

Separate prompts and actions for open/closed hours

X X

Feature Description Guide

Custom script management

X X Custom scripts can be uploaded. For custom scripts, only the AA extension and PSTN main number can be configured using Cisco Configuration Assistant.

Prompt management

X X AA prompt management allows assignment of prompt recording and management privileges to users and configuration of prompt management extension.

Holiday/business hours

X X Configure up to 4 separate business schedules; up to 26 holidays.

Night service schedule

X X AA closed hour prompts and actions are presented during night service hours.

Cisco Unified Communications 500 Series Administration

Backup/restore of configuration/data

X X Cisco Configuration Assistant can back up and restore both Cisco Unified Communications 500 Series configuration and user data, such as voicemails and passwords.

Reset to factory default

X X

Disk cleanup

X X

Cisco IOS® Software upgrade

X X Drag and drop or through the Cisco Unified Communications 500 Series software pack upgrade.

Cisco Unified Communications Manager Express/Cisco Unity® Express localization

X X Cisco Unified Communications 500 Series locale packs and language files posted on free software download page.

Administrators can switch between active and alternate phone languages and voicemail languages.

Phone load management

X X Phone loads should be in the phone load folder in Cisco Configuration Assistant.

Drag-and-drop upgrades are supported for Cisco SPA 500 Series and SPA 300 Series IP Phones.

Flash file management

X

Cisco Configuration Assistant 3.0 adds support for uploading and downloading files to the Cisco Unified Communications 500 Series flash from the File Management window.

Music on hold (MOH)

X X

Cisco Unity Express upgrade

X X Supported through Cisco Unified Communications 500 Series software pack upgrade.

Cisco Unified Communications 500 Series license upgrade

X

License upgrade up to 32, 64, and 104 users, depending on Cisco Unified Communications 500 Series platform.

Cisco UC540 and UC560 license upgrade through a product authorization key (PAK).

Reboot phone from topology view

X X

Display phone detailed status GUI from topology view

X X Telephony setup wizard

X X Requires factory default Cisco Unified Communications 500 Series

VPN phone setup wizard

X X Step-by-step wizard for enabling and configuring SSL VPN client settings for Cisco SPA525G and SPA525G2 phones (day 0 and day

2).

Cisco WebEx™ PhoneConnect

X X Timecard View

X X

System Dashboard

X X

Network Topology View

X X

Network diagnostics

X X Ping, trace, DHCP bindings, and system status.

Voice diagnostics and debugging

X X Collect per phone debugs for SIP, H.323, and Skinny Client Control Protocol (SCCP) troubleshooting, perform T1/E1 loopback circuit diagnostics.

Cisco Configuration Assistant 2.2(5) adds support for PCM capture, SIP trunk registration diagnostics, and Cisco Unity Express connectivity diagnostics.

Security diagnostics

X X Collect VPN and firewall/ NAT debug logs.

Expert mode telephony monitoring and reporting

X X View detailed reports for phones and extensions, hunt groups, call blast groups, TFTP server files, dial peers, translation profiles, SIP

Feature Description Guide

trunk status, phone templates, voicemail status, DSP status, and software pack status.

Expert mode monitoring and troubleshooting

X

Enter Cisco IOS Software and Cisco Unity Express exec mode commands and view output.

View show command output for selected Cisco IOS Software and Cisco Unity Express commands.

CLI postview

X X Enable display of Cisco IOS Software commands sent to Cisco Unified Communications 500 Series when telephony configuration is applied.

Online Help

X X

Remote Teleworker Deployment

Soft phone (Cisco IP Communicator)

X X

Cisco 871W Integrated Services Router

X X EzVPN client on 871W, EzVPN server on Cisco Unified Communications 500 Series

Cisco SR500 Series Secure Routers

X X EzVPN client on 871W, EzVPN server on Cisco Unified Communications 500 Series

Codec configuration

X X

Firewall/NAT Traversal (MTP)

X X Configured automatically for Cisco IP Communicator phones in Cisco Configuration Assistant

Transcoding

X X

VPN Phone Setup Wizard

X X Step-by-step wizard for enabling and configuring SSL VPN client settings for Cisco SPA525G and SPA525G2 phones (day 0 and day

2)

Multisite SBCS Deployment

H.323 and SIP voice over IP (VoIP) parameters

X X

Call admission control (CAC)

X X Dynamic DNS (DDNS)

X X

Quality of service (QoS) traffic shaping

X X

Cisco Configuration Assistant Switch Feature Support