Cisco OptoStar II Installation Manual

Cisco OptoStar II
RF Switch Module (RF Switch)

Installation and Operation Guide

For Your Safety

Explanation of Warning and Caution Icons

Avoid personal injury and product damage! Do not proceed beyond any
symbol until you fully understand the indicated conditions.

The following warning and caution icons alert you to important information about
the safe operation of this product:

This symbol indicates important operating or maintenance instructions.

You may find this symbol affixed to the product. This symbol indicates
a live terminal where a dangerous voltage may be present; the tip of the flash
points to the terminal device.

You may find this symbol affixed to the product. This symbol indicates

a protective ground terminal.

You may find this symbol affixed to the product. This symbol indicates

a chassis terminal (normally used for equipotential bonding).

You may find this symbol affixed to the product. This symbol warns of
a potentially hot surface.

Important

You may find this symbol affixed to the product and in this document.
This symbol indicates an infrared laser that transmits intensity-modulated
light and emits invisible laser radiation or an LED that transmits intensity­modulated light.

Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.

OL-29669-01 For Your Safety i

Notices

Trademark Acknowledgments

Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and ROSA are
trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the

U.S. and certain other countries. To view a list of cisco trademarks, go to this

www.cisco.com/go/trademarks.

URL:

Third party trademarks mentioned are the property of their respective owners.

Publication Disclaimer

Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.

Copyright

© 2013 Cisco Systems, Inc. All rights reserved. Published in China.

Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy, microfilm,
xerography, or any other means, or incorporated into any information retrieval
system, electronic or mechanical, for any purpose, without the express permission of
Cisco Systems, Inc.

ii Notices OL-29669-01

Contents

Important Safety Instructions .................................................................................................................... vi

Chapter 1 Introduction

Introduction ............................................................................................................................................. 1-3

Description ..................................................................................................................... 1-3

Features .......................................................................................................................... 1-3

Block Diagram ............................................................................................................... 1-3

Structure ................................................................................................................................................... 1-4

Dimension ...................................................................................................................... 1-4

Module Parts.................................................................................................................. 1-4

Panel Illustration ........................................................................................................... 1-5

Panel Functions ............................................................................................................. 1-6

Chapter 2 Installation and Configuration

Before You begin ..................................................................................................................................... 2-2

Tools ................................................................................................................................ 2-2

Unpacking and Inspecting the Module ..................................................................... 2-2

Installing the Chassis .............................................................................................................................. 2-3

Chassis Location in Rack .............................................................................................. 2-3

Operating Temperature ............................................................................................... 2-3

Verify Rack Dimensions ............................................................................................... 2-3

Installing/Removing the Modules ....................................................................................................... 2-4

To Install the Module ................................................................................................... 2-4

To Remove the Module ................................................................................................ 2-5

Connectors ............................................................................................................................................... 2-6

RF cable Connections ................................................................................................... 2-6

OL-29669-01 Contents iii

Contents, Continued

Chapter 3 Operation

Starting up the Module .......................................................................................................................... 3-2

Initialization ................................................................................................................... 3-2

Signal Inspection ........................................................................................................... 3-2

Operating using ICIM LCD ................................................................................................................... 3-3

Start ................................................................................................................................. 3-3

Standby Screen .............................................................................................................. 3-4

Keypad Operations ....................................................................................................... 3-4

Module Main Menu ...................................................................................................... 3-5

Module Sub-Menu ........................................................................................................ 3-6

Sub-Menu 1 -- RF Input ........................................................................................ 3-7

Sub-Menu 2 -- RF Input Alarm Threshold ......................................................... 3-9

Sub-Menu 3 -- Channel Control ......................................................................... 3-10

Sub-Menu 4 -- Alarm ON/OFF ......................................................................... 3-11

Sub-Menu 5 -- Alarm List ................................................................................... 3-12

Alarm Code List .......................................................................................................... 3-13

Operating using Console Software ..................................................................................................... 3-14

Before You Begin ......................................................................................................... 3-14

System Requirements ................................................................................................. 3-14

Start ............................................................................................................................... 3-14

Software Main Interface ............................................................................................. 3-16

Local Module View ..................................................................................................... 3-17

View Basic Parameters ............................................................................................... 3-18

Setup Parameters ........................................................................................................ 3-20

Operating using NMS Software .......................................................................................................... 3-21

Before You Begin ......................................................................................................... 3-21

System Requirements ................................................................................................. 3-21

Start ............................................................................................................................... 3-21

Software Main Interface ............................................................................................. 3-23

Local Module View ..................................................................................................... 3-24

View Basic Parameters ............................................................................................... 3-25

Setup Parameters ........................................................................................................ 3-26

iv Contents OL-29669-01

Contents, Continued

Chapter 4 Troubleshooting

Maintenance ............................................................................................................................................. 4-2

Maintenance Record ..................................................................................................... 4-2

General Troubleshooting Information ................................................................................................. 4-3

Equipment Needed ....................................................................................................... 4-3

Additional Assistance .................................................................................................. 4-3

Troubleshooting ............................................................................................................ 4-4

Chapter 5 Customer Support Information

Obtaining Product Support ................................................................................................................... 5-2

Support Telephone Numbers ...................................................................................... 5-2

Return for repairing ................................................................................................................................ 5-4

Introduction ................................................................................................................... 5-4

Obtain the RMA number and mailing address ........................................................ 5-4

Packaging and Mailing ................................................................................................. 5-5

OL-29669-01 Contents v

Important Safety Instructions

Read and Retain Instructions

Carefully read all safety and operating instructions before operating this equipment,
and retain them for future reference.

Follow Instructions and Heed Warnings

Follow all operating instructions. Pay attention to all warnings and cautions in the
operating instructions, as well as those that are affixed to this equipment.

Terminology

The terms defined below are used in this document. The definitions given are based

on those found in safety standards.

Service Personnel-The term service personnel applies to trained and qualified
individuals who are allowed to install, replace, or service electrical equipment. The
service personnel are expected to use their experience and technical skills to avoid
possible injury to themselves and others due to hazards that exist in service and
restricted areas.

User and Operator-The terms user and operator apply to persons other than service
personnel.

Ground(ing) and Earth(ing)-The terms ground(ing) and earth(ing) are synonymous.
This document uses ground(ing) for clarity, but it can be interpreted as having the
same meaning as earth(ing).

Electric Shock Hazard

This equipment meets applicable safety standards. Refer to this equipment’s data

sheet for details about regulatory compliance approvals.

WARNING:

Avoid electric shock! Opening or removing the equipment cover may expose
you to dangerous voltages. Refer all servicing to qualified service personnel
only.

Electric shock can cause personal injury or even death. Avoid direct contact with
dangerous voltages at all times.

Know the following safety warnings and guidelines:

• Only qualified service personnel are allowed to perform equipment installation or

replacement.

• Only qualified service personnel are allowed to remove equipment covers and

access any of the components inside the chassis.

vi Safety OL-29669-01

Continued on next page

Important Safety Instructions, Continued

Grounding

• Do not violate the protective grounding by using an extension cable, power cable,

or autotransformer without a protective ground conductor.

• Take care to maintain the protective grounding of this equipment during service

or repair and to re-establish the protective grounding before putting this
equipment back into operation.

Installation Site

When selecting the installation site, comply with the following:

• Protective grounding - The protective ground lead of the building’s electrical

installation should comply with national and local requirements.

• Environment Condition - The installation site should be dry, clean, and ventilated.

Do not use this equipment where it could be at risk of contact with water. Ensure
that this equipment is operated in an environment that meets the requirements as
stated in this equipment’s technical specifications, which may be found on this
equipment’s data sheet.

Installation Requirements

WARNING:

Allow only qualified service personnel to install this equipment. The
installation must conform to all local codes and regulations.

Continued on next page

OL-29669-01 Safety vii

Important Safety Instructions, Continued

Equipment Placement

WARNING:

Avoid personal injury and damage to this equipment. An unstable mounting
surface may cause this equipment failure.

To protect against equipment damage or injury to personnel, comply with the
following:

• Install this equipment in a restricted access location.

• Do not install near any heat sources such as radiators, heat registers, stoves, or

other equipment (including amplifiers) that produce heat.

• Place this equipment close enough to a mains AC outlet to accommodate the

length of this equipment’s power cord.

• Route all power cords so that people cannot walk on, place objects on, or lean

objects against them. This may pinch or damage the power cords. Pay particular
attention to power cords at plugs, outlets, and the points where the power cords
exit this equipment.

• Use only with a cart, stand, tripod, bracket, or table specified by the manufacturer,

or sold with this equipment.

• Make sure the mounting surface or rack is stable and can support the size and

weight of this equipment.

• The mounting surface or rack should be appropriately anchored according to

manufacturer’s specifications. Ensure this equipment is securely fastened to the
mounting surface or rack where necessary to protect against damage due to any
disturbance and subsequent fall.

Ventilation

This equipment has openings for ventilation to protect it from overheating. To
ensure equipment reliability and safe operation, do not block or cover any of the
ventilation openings. Install the equipment in accordance with the manufacturer’s
instructions.

Rack Mounting Safety Precautions

Mechanical Loading

Make sure that the rack is placed on a stable surface. If the rack has stabilizing
devices, install these stabilizing devices before mounting any equipment in the rack.

WARNING:

Avoid personal injury and damage to this equipment. Mounting this equipment
in the rack should be such that a hazardous condition is not caused due to
uneven mechanical loading.

Continued on next page

viii Safety OL-29669-01

Important Safety Instructions, Continued

Reduced Airflow

When mounting this equipment in the rack, do not obstruct the cooling airflow
through the rack. Be sure to mount the blanking plates to cover unused rack space.
Additional components such as combiners and net strips should be mounted at the
back of the rack, so that the free airflow is not restricted.

CAUTION:

Installation of this equipment in a rack should be such that the amount of
airflow required for safe operation of this equipment is not compromised.

Elevated Operating Ambient Temperature

Only install this equipment in a humidity- and temperature-controlled environment
that meets the requirements given in this equipment’s technical specifications.

CAUTION:

If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient
temperature. Therefore, install this equipment in an environment compatible
with the manufacturer’s maximum rated ambient temperature.

Handling Precautions

When moving a cart that contains this equipment, check for any of the following
possible hazards:

WARNING:

Avoid personal injury and damage to this equipment! Move any equipment

and cart combination with care. Quick stops, excessive force, and uneven
surfaces may cause this equipment and cart to overturn.

• Use caution when moving this equipment/cart combination to avoid injury from

tip-over.

• If the cart does not move easily, this condition may indicate obstructions or cables

that may need to be disconnected before moving this equipment to another
location.

• Avoid quick stops and starts when moving the cart.

• Check for uneven floor surfaces such as cracks or cables and cords.

Grounding

This section provides instructions for verifying that the equipment is properly
grounded.

Continued on next page

OL-29669-01 Safety ix

Important Safety Instructions, Continued

Safety Plugs (USA Only)

This equipment is equipped with either a 3-terminal (grounding-type) safety plug or
a 2-terminal (polarized) safety plug. The wide blade or the third terminal is provided
for safety. Do not defeat the safety purpose of the grounding-type or polarized safety
plug.

To properly ground this equipment, follow these safety guidelines:

• Grounding-Type Plug - For a 3-terminal plug (one terminal on this plug is a

protective grounding pin), insert the plug into a grounded mains, 3-terminal
outlet.

Note: This plug fits only one way. If this plug cannot be fully inserted into the
outlet, contact an electrician to replace the obsolete 3-terminal outlet.

• Polarized Plug - For a 2-terminal plug (a polarized plug with one wide blade and

one narrow blade), insert the plug into a polarized mains, 2-terminal outlet in
which one socket is wider than the other.

Note: If this plug cannot be fully inserted into the outlet, try reversing the plug. If
the plug still fails to fit, contact an electrician to replace the obsolete 2-terminal
outlet.

Grounding Terminal

If this equipment is equipped with an external grounding terminal, attach one end of
an 18-gauge wire (or larger) to the grounding terminal; then, attach the other end of
the wire to a ground, such as a grounded equipment rack.

Safety Plugs (European Union)

• Class I Mains Powered Equipment - Provided with a 3-terminal AC inlet and

requires connection to a 3-terminal mains supply outlet via a 3-terminal power
cord for proper connection to the protective ground.

Note: The equipotential bonding terminal provided on some equipment is not
designed to function as a protective ground connection.

• Class II Mains Powered Equipment - Provided with a 2-terminal AC inlet that

may be connected by a 2-terminal power cord to the mains supply outlet. No
connection to the protective ground is required as this class of equipment is
provided with double or reinforced and/or supplementary insulation in addition
to the basic insulation provided in Class I equipment.

Note: Class II equipment, which is subject to EN 50083-1, is provided with a
chassis mounted equipotential bonding terminal. See the section titled
Equipotential Bonding for connection instructions.

Equipotential Bonding

If this equipment is equipped with an external chassis terminal marked with the IEC

60417-5020 chassis icon (
50083-1 or IEC standard IEC 60728-11 for correct equipotential bonding connection
instructions.

x Safety OL-29669-01

), the installer should refer to CENELEC standard EN

Continued on next page

Important Safety Instructions, Continued

AC Power

Important: If this equipment is a Class I equipment, it must be grounded.

• If this equipment plugs into an outlet, the outlet must be near this equipment, and

must be easily accessible.

• Connect this equipment only to the power sources that are identified on the

equipment-rating label normally located close to the power inlet connector(s).

• This equipment may have two power sources. Be sure to disconnect all power

sources before working on this equipment.

• If this equipment does not have a main power switch, the power cord connector

serves as the disconnect device.

• Always pull on the plug or the connector to disconnect a cable. Never pull on the

cable itself.

• Unplug this equipment when unused for long periods of time.

Connection to -48 V DC/-60 V DC Power Sources

If this equipment is DC-powered, refer to the specific installation instructions in this
manual or in companion manuals in this series for information on connecting this
equipment to nominal -48 V DC/-60 V DC power sources.

Circuit Overload

Know the effects of circuit overloading before connecting this equipment to the
power supply.

CAUTION:

Consider the connection of this equipment to the supply circuit and the effect
that overloading of circuits might have on overcurrent protection and supply
wiring. Refer to the information on the equipment-rating label when addressing
this concern.

General Servicing Precautions

WARNING:

Avoid electric shock! Opening or removing the equipment cover may expose
you to dangerous voltages. Refer all servicing to qualified service personnel
only.

CAUTION:

These servicing precautions are for the guidance of qualified service personnel
only. To reduce the risk of electric shock, do not perform any servicing other
than contained in the operating instructions unless you are qualified to do so.
Refer all servicing to qualified service personnel.

OL-29669-01 Safety xi

Continued on next page

Important Safety Instructions, Continued

Be aware of the following general precautions and guidelines:

• Servicing - Servicing is required when this equipment has been damaged in any

way, such as power supply cord or plug is damaged, liquid has been spilled or
objects have fallen into this equipment, this equipment has been exposed to rain or
moisture, does not operate normally, or has been dropped.

• Wristwatch and Jewelry - For personal safety and to avoid damage of this

equipment during service and repair, do not wear electrically conducting objects
such as a wristwatch or jewelry.

• Lightning - Do not work on this equipment, or connect or disconnect cables,

during periods of lightning.

• Labels - Do not remove any warning labels. Replace damaged or illegible warning

labels with new ones.

• Covers - Do not open the cover of this equipment and attempt service unless

instructed to do so in the instructions. Refer all servicing to qualified service
personnel only.

• Moisture - Do not allow moisture to enter this equipment.

• Cleaning - Use a damp cloth for cleaning.

• Safety Checks - After service, assemble this equipment and perform safety checks

to ensure it is safe to use before putting it back into operation.

Electrostatic Discharge

Electrostatic discharge (ESD) results from the static electricity buildup on the human
body and other objects. This static discharge can degrade components and cause
failures.

Take the following precautions against electrostatic discharge:

• Use an anti-static bench mat and a wrist strap or ankle strap designed to safely

ground ESD potentials through a resistive element.

• Keep components in their anti-static packaging until installed.

• Avoid touching electronic components when installing a module.

Fuse Replacement

To replace a fuse, comply with the following:

• Disconnect the power before changing fuses.

• Identify and clear the condition that caused the original fuse failure.

• Always use a fuse of the correct type and rating. The correct type and rating are

indicated on this equipment.

Continued on next page

xii Safety OL-29669-01

Important Safety Instructions, Continued

Batteries

This product may contain batteries. Special instructions apply regarding the safe use
and disposal of batteries:

Safety

• Insert batteries correctly. There may be a risk of explosion if the batteries are

incorrectly inserted.

• Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.

• Please follow instructions provided for charging ‘rechargeable’ batteries.

• Replace batteries with the same or equivalent type recommended by manufacturer.

• Do not expose batteries to temperatures above 100°C (212°F).

Disposal

• The batteries may contain substances that could be harmful to the environment

• Recycle or dispose of batteries in accordance with the battery manufacturer’s

instructions and local/national disposal and recycling regulations.

• The batteries may contain perchlorate, a known hazardous substance, so special

Modifications

This equipment has been designed and tested to comply with applicable safety, laser
safety, and EMC regulations, codes, and standards to ensure safe operation in its
intended environment. Refer to this equipment’s data sheet for details about
regulatory compliance approvals.

Do not make modifications to this equipment. Any changes or modifications could
void the user’s authority to operate this equipment.

Modifications have the potential to degrade the level of protection built into this
equipment, putting people and property at risk of injury or damage. Those persons
making any modifications expose themselves to the penalties arising from proven
non-compliance with regulatory requirements and to civil litigation for
compensation in respect of consequential damages or injury.

Accessories

Use only attachments or accessories specified by the manufacturer.

handling and disposal of this product might be necessary. For more information
about perchlorate and best management practices for perchlorate-containing
substance, see www.dtsc.ca.gov/hazardouswaste/perchlorate

.

OL-29669-01 Safety xiii

Continued on next page

Important Safety Instructions, Continued

Electromagnetic Compatibility Regulatory Requirements

This equipment meets applicable electromagnetic compatibility (EMC) regulatory
requirements. Refer to this equipment's data sheet for details about regulatory
compliance approvals. EMC performance is dependent upon the use of correctly
shielded cables of good quality for all external connections, except the power source,
when installing this equipment.

• Ensure compliance with cable/connector specifications and associated installation

instructions where given elsewhere in this manual.

Otherwise, comply with the following good practices:

• Multi-conductor cables should be of single-braided, shielded type and have

conductive connector bodies and backshells with cable clamps that are
conductively bonded to the backshell and capable of making 360° connection to
the cable shielding. Exceptions from this general rule will be clearly stated in the
connector description for the excepted connector in question.

• Ethernet cables should be of single-shielded or double-shielded type.

• Coaxial cables should be of the double-braided shielded type.

Restriction of Hazardous Substances Directive (RoHS) Requirements

The equipment conforms to the restriction of hazardous substances directive in
electrical and electronic equipment (RoHS) requirements.

xiv Safety OL-29669-01

Chapter 1 Introduction

Overview

The OptoStar II optical platform is an advanced transmission system, designed to
optimize network architectures and increase reliability, scalability, and cost
effectiveness.

This chapter introduces the features and structures of the OptoStar II RF switch
module.

Purpose

This document provides information about the installation, configuration,
operation, and troubleshooting of the OptoStar II RF switch module.

Who Should Use This Document

This document is intended for authorized service personnel who have experience
working with similar equipment. The service personnel should have appropriate
background and knowledge to complete the procedures described in this
document.

Qualified Personnel

CAUTION:

Allow only qualified and skilled personnel to install, operate, maintain, and
service this product. Otherwise, personal injury or equipment damage may
occur.

Only appropriately qualified and skilled personnel should attempt to install,
operate, maintain, and service this product.

Scope

This document discusses the following topics.

• RF switch module Description

• Installation and configuration

• Operating instructions

• Troubleshooting

• Customer support information

Document Version

This is the first release of this document.

Continued on next page

OL-29669-01 Introduction 1-1

Overview, Continued

In This Chapter

Topic Page

Introduction 1 - 3

Structure 1 - 4

1-2 Introduction OL-29669-01

Introduction

Description

The OptoStar II RF switch module uses a standard 19-in OptoStar II chassis. The
flexibility of the platform is greatly improved by the fact that a single chassis can
hold both the RF switch module and other OptoStar II modules. 14 application
modules can be placed in one standard 3 RU OptoStar II chassis. In many modern
cable systems, optical transmitters, amplifiers and optical receivers can be set to
backup mode, with a main module and a backup module. In the OptoStar II
platform, the RF switch module can be used to control, switch, and backup RF
signal, in order to improve network reliability.

Features

• 5 ~ 1003 MHz RF bandwidth, providing sufficient bandwidth for new services

• Support automatic and manual RF port switching

• RF output level correction function

• Power-down connection function

• LED on the front panel indicates the working status of the module, with RF

output test point

• Intelligent Communications Interface Module (ICIM) provides various

configuration and control options

- Local monitoring and control on the ICIM LCD screen

- Local monitoring and control with ICIM Mini-USB interface connecting to the

Console on PC

- Remote status monitoring (SNMP) with ICIM RJ-45 interface

• Firmware is upgradeable

• Hot-swap capability

Block Diagram

The following block diagram shows the signal pathway of the OptoStar II RF
switch module.

OL-29669-01 Introduction 1-3

Structure

Dimension

The dimensions of the OptoStar II RF switch module are shown below. (Unit:
mm)

Module Parts

The following table lists the parts of the OptoStar II RF switch module.

Part

Function

Module Housing Includes side panels, front panel, and rear panel.

Front Panel Includes RF test point, LEDs, and mounting screw.

Rear Panel Includes a 30-pin connector and RF input/output.

Continued on next page

1-4 Introduction OL-29669-01

Structure, Continued

Panel Illustration

The following illustration shows the panels of the OptoStar II RF switch module.

Continued on next page

OL-29669-01 Introduction 1-5

Structure, Continued

Panel Functions

The following table lists the functions of the front panel indicators on the
OptoStar II RF switch module.

Description

Function

Power LED

Red/Green
Indicator

Blinks in red and green: when the
module is starting up.

Green: normal power supply

Alarm LED

Red/Green
Indicator

Green: module is in normal working
condition

Red: module is not working properly,
and alarm occurs

The following table lists other functions of the OptoStar II RF switch module front
panel.

Description Function

RF Test Point

RF input test point, with G-type male (1/2-24 UNEF
thread)

Mounting Screw

Mounts the module in the chassis

The following table lists the functions of the OptoStar II RF switch module rear
panel.

Description

Function

30-pin Connector Power and communication connecter of the module,

and provides module ID information.

RF Input Port A

RF input port A, with F-type female (3/8-32 UNEF
thread)

RF Input Port B

RF input port B, with F-type female (3/8-32 UNEF
thread)

RF Output Port

RF output port, with F-type female (3/8-32 UNEF
thread)

Continued on next page

1-6 Introduction OL-29669-01

Chapter 2 Installation and Configuration

Overview

This chapter provides instructions for installing the OptoStar II RF switch
module.

Qualified Personnel

Only appropriately qualified and skilled personnel should attempt to install,
operate, maintain, and service this product. Otherwise, personal injury or
equipment damage may occur.

In This Chapter

Topic Page

Before You Begin 2 - 2

Installing the Chassis 2 - 3

Installing/Removing the Modules 2 - 4

Connections 2 - 6

OL-29669-01 Installation 2-1

Before You Begin

Before you begin the installation procedure, make sure you have all the tools and
the module ready.

Tools

The following tools and equipment are needed to install the module.

•

Flat-head or round-head screws and washers

•

Flat-head or Phillips-head screwdriver

Unpacking and Inspecting the Module

Please follow the steps below to unpack and inspect the module for any damage:

1. Inspect the shipping boxes for any damage;

2. Unpack all boxes and confirm that the contents are complete. Remove the

module;
Note: Items in the packaging box include:

•

One OptoStar II RF switch module

•

One factory test report

•

One Mounting Instruction

3. Inspect the appearance of the module for any shipping damage. In case of

damage, document it and inform the shipping company and our customer
support. See Customer Support Information (on page 5-1) for details.

4. Keep the shipping boxes and their inserts for any future shipment for

upgrade or repair.

Note:

In the event that the module must be returned to the manufacturer, any

shipment damage resulting from improper packaging will be the
responsibility of the customer. Inspect the boxes and equipment for any
damage upon receipt.

2-2 Installation OL-29669-01

Installing the Chassis

Mount the empty chassis in the equipment rack, using flat or round head screws
and washers in the four front panel corner mounting locations. This enables a
secure mount of the unit on the chassis. You must use screws matching your rack.

Chassis Location in Rack

The chassis can be placed anywhere within the rack. Hot air discharged from

other equipment must not be directed at the chassis front panel. Dust from the

surrounding environment should not be ingested in the input airflow. The chassis

can be mounted without any gap, directly above or below another chassis or

other equipment that does not discharge hot air directly at the front panel of the

chassis.

Operating Temperature

Make sure the unit is operated in a temperature and humidity-controlled
environment. See the temperature specifications in the datasheet.

Note: The maximum operating ambient temperature is 50°C (122°F).

Long-term reliability is best obtained with consistently cool environments. Never
place a unit near a heat source. Do not install a unit in areas of high humidity or
where there is any chance of water or condensation dripping into or on the unit.

Verify Rack Dimensions

It is important to verify the rack dimensions to guarantee proper installation of
the chassis. The minimum Telco rack dimensions needed for installation are as
follows.

•

The chassis weighs 6. 6 kg and can be installed into a 19-in. rack. The maximum

width of the chassis is 481 mm, and the width without mounting ears is 437
mm.

OL-29669-01 Installation 2-3

Installing/Removing the Modules

To Install the Module

Install the ICIM module and power supply module first. See Cisco OptoStar II
Intelligent Communications Interface Module (ICIM) Installation and Operation
Guide, part number: OL-29660 and Cisco OptoStar II Chassis (CH) and Power
Supply (PS) Installation and Operation Guide, part number: OL-29659 for

details.

Now you may start to install the OptoStar II RF switch module. Connect it to the
rear panel connector of the chassis. Install the RF switch module as shown in the
following illustration.

1. Select Slot 4 – Slot 17.

2. Inspect all pins on the rear panel and confirm that they are not bent.

3. Hold module vertically with module front towards you.

4. Align the rib on lower side of the module with a guide slot in the chassis and

align top rib with matching guide slot in the top of the chassis.

5. Slide module in smoothly until you feel slight resistance, then continue to

push gently until the module connector seats completely.
Note: Check alignment if you feel significant resistance. Do not press hard,
otherwise the connector may be damaged. When installing the module in the
slot, ensure the proper connector alignment.

6. Tighten the mounting screws on the lower front panel of the module by hand

or screwdriver, to secure the module in the chassis.
Note: The torque of mounting screw is 5 - 6 kgf·cm.

7. Repeat the steps above if more modules need to be installed.

8. Connect RF cables.

Continued on next page

2-4 Installation OL-29669-01

Installing/Removing the Modules, Continued

To Remove the Module

1. Remove the RF cables from the rear panel of the module.

2. Loosen the mounting screws on lower front panel of the module by hand or

screwdriver, to release the module from the chassis.

3. Pull the module slightly to unseat the connector.

4. Hold the module and gently remove it from the chassis

Note: Do not use the mounting screws as a handle when removing the module.
Follow the steps as shown in the following illustration.

OL-29669-01 Installation 2-5

Connections

RF Cable Connections

Although the modules may be hot-swapped when service must be restored, it is
recommended that the chassis and modules are installed prior to powering up the
chassis.

Use a cable with F-type male RF connector (3/8-32 UNEF thread) to connect the
RF input port A, RF output port B and RF output port on the rear panel of the
module. See the illustration below for RF cable connections.

2-6 Installation OL-29669-01

OL-29669-01 Operation 3-1

Chapter 3 Operation

Overview

This chapter provides information on the 3 options to operate the OptoStar II RF
switch module.

 Using the OptoStar II ICIM LCD to configure.
 Using the OptoStar II console to configure on PC.
 Using the OptoStar II network management system to configure on PC.

Qualified Personnel

Only appropriately qualified and skilled personnel should attempt to install,
operate, maintain, and service this product. Otherwise, personal injury or
equipment damage may occur.

In This Chapter

Topic

Page

Starting up the Module

3 - 2

Operating using ICIM LCD

3 - 3

Operating using Console Software

3 – 14

Operating using NMS Software

3 - 21

3-2 Operation OL-29669-01

Starting up the Module

Initialization

When the OptoStar II RF switch module is powered on, the module will perform
a self-test.

Follow these steps to perform the self-test:

1. Turn the front panel switch of the OptoStar II power supply module to ON

position.

2. When the RF switch module starts up, it will perform a booting initialization

for about 5 seconds.

3. During the initialization, the power LED and the alarm LED on the front

panel will be illuminated, and the communication status is shut off.

4. Once the initialization is completed, the status indicator will return to normal.

Communication is enabled and the module is operational.

CAUTION:

 The module must be initialized; any equipment that cannot be initialized must

be returned to the manufacturer for repair.

 When everything becomes stable, the module still needs to warm up for at least

one hour, to make sure that its performance is normal.

Signal Inspection

A DB meter or spectrum analyzer can be used to measure the RF output level via
the RF test point on the front panel. The RF input level can be adjusted if
necessary. The actual value of the input level (dB) equals to the measured value
+20. 0 ± 1. 0.

OL-29669-01 Operation 3-3

Operating using ICIM LCD

This section describes how to use the OptoStar II ICIM LCD to operate the
OptoStar II RF switch module.

Start

1. Make sure that the RF cables of the OptoStar II RF switch module are

connected.

2. Turn the front panel switch of the OptoStar II power supply module to ON

position. The power supply module and the RF switch module will initialize
for about 5 seconds, and the ICIM will load for about 25 seconds.

Note: The system will achieve optimal working condition after one hour’s

warm-up.

The LCD now displays ICIM loading screen as shown below.

3. When the device initialization is complete, remove the ICIM display and

begin operation.

Continued on next page

3-4 Operation OL-29669-01

Operating using ICIM LCD, Continued

Standby Screen

OptoStar II ICIM uses a 4.3-inch color LCD screen. Below is the standby screen
after the module has loaded.

Keypad Operations

The table below lists each key on the OptoStar II ICIM screen and its function.

Button

Function

▲
In menu view, mode selection and

function switch screens

Moves the cursor up

In reading configuration screen

Increases numerical
readings

▼
In menu view, mode selection and

function switch screens

Moves the cursor
down

In reading configuration screen

Decreases numerical
readings

◄

Moves to the previous page/Moves the cursor to the left

►

Moves to the next page/Moves the cursor to the right

SET

Configure/Save/Enter

EXIT

Cancel/Return

Continued on next page

OL-29669-01 Operation 3-5

Operating using ICIM LCD, Continued

Module Main Menu

The illustration below shows the module main menu of the OptoStar II ICIM:

As shown in the illustration, all the local modules are located on the left side of
the screen, you can press ► button to move to the next page, and view modules
in other slots. The statuses of 8 fans are located on the right side of the screen.

Press ▼ button to move the cursor down to RF Switch (OptoStar II RF switch
module), and press the SET button to enter the sub-menu of the RF switch.

Continued on next page

3-6 Operation OL-29669-01

Operating using ICIM LCD, Continued

Module Sub-Menu

The illustration below shows the sub-menus of the OptoStar II RF switch module.

The left side of the screen shows the sub-menus of the OptoStar II RF switch
module. By default the cursor is on sub-menu 1. Press ▼ button to move the
cursor down. Press SET button to enter the item on the sub-menu.

 The right side of the screen shows basic information of the module, including

firmware version, chassis ID, S/N, module temperature, and alarm code.

Continued on next page

OL-29669-01 Operation 3-7

Operating using ICIM LCD, Continued

Sub-menu 1 -- RF Input

The illustration below shows sub-menu 1 of the OptoStar II RF switch module –
RF Input Power.

The RF input information shows/sets input level calibration and shows the RF
input level value of channel A.

Input RF signal respectively from channel A and channel B RF input ports.
Channel A signal is always for calibration. The cursor stays at “Calibrate”. Press
SET to calibrate and save the configuration. The channel A value will change to
“00.” Compare the channel A and channel B signals and display the result. If the
deviation is within the threshold (default value is 3 dB), it passes calibration and
channel A starts to work in auto mode. If the deviation is beyond the threshold,
the alarm will be triggered and channel A starts to work in auto mode. The table
below lists auto switching status under different conditions in the auto mode (1
stands for alarm; 0 stands for normal).

Item
Alarm Status

Switching
Status

Description
A B 1 0 0 A Working in channel A

2 0 1 A Working in channel A

3* 1 0 B Working in channel B

4 1 1

A/B

Staying in the previous working channel

Note: In item 3*, if the optical input in channel A is normal, and performs
continuous monitoring for 15 seconds, it will switch to channel A automatically,
with 0.5 dB of delay.

Continued on next page

3-8 Operation OL-29669-01

Operating using ICIM LCD, Continued

The RF input level value of channel A is the channel A RF input total power value,
the scope of its input is 30 to 60 dBmV. In the RF input total power, analog
channel number, digital channel number and the D-value between analog signal
and digital signal single channel input level are all known cases, please according
to the following formula to calculate out the analog signal and digital signal
single channel input level value. (Note: a is the analog signal single channel input
level value; b is the digital signal single channel input level value; c is the value of
digital signal less than analog signal single channel input level; P is the channel A
RF input total power (dBmV); x is the analog channel number; y is the digital
channel number.)

      󰇛 









󰇜

    

For example:

The analog channel number of RF input is x = 78, and the digital channel
number is y = 75.

The channel A RF input total power by monitored is P = 34.9 dBmV.

The value of digital signal less than analog signal single channel input
level is c = 6.0 dB.

According to the above formula to calculate out the analog signal single channel
input level value of channel A is a = 15.0 dB, and the digital signal single channel
input level value is b = 9.0 dB.

Continued on next page

OL-29669-01 Operation 3-9

Operating using ICIM LCD, Continued

Sub-menu 2 -- RF Input Alarm Threshold

The illustration below shows sub-menu 2 of the OptoStar II RF switch module –
RF Input Alarm Threshold.

The default value of RF input alarm is 3 dB. In auto switching mode, if the
calibrated signal value is out of this range, the module will alarm and perform
auto switching according to different conditions (refer to Page 3-7).

1. Press SET button to start the configuration;

2. Press ▲▼ buttons to change the value, and press SET button to confirm

(alarm range: 3~10 dB, 1dB step);

3. Press ► button to move the cursor to “Set”;

4. Press SET button to save the configuration.

Continued on next page

3-10 Operation OL-29669-01

Operating using ICIM LCD, Continued

Sub-Menu 3 -- Channel Control

The illustration below shows sub-menu 3 of the OptoStar II RF switch module –
Channel Control.

Factory default sets switching mode to Auto. By default, the cursor is set on the
Auto option and the module is set to work in auto switching mode. Press ▲▼
button to select auto or manual switching mode.

 To select automatic switching mode

1. Press ▲▼ button to keep the  symbol on “Auto” option;

2. Press ► button to move the cursor to “Set”;

3. Press SET button to save the configuration.

 To select manual switching mode

1. Press ▲▼ button to keep the  symbol on Manual option;

2. Press ► button to move the cursor to “Set”;

3. Press SET button to start the configuration;

To switch between channel A and B manually, “Manual” must be selected in the

Mode Selection screen, otherwise channel switching will be unavailable in auto
switching mode.

1. Press ▲▼ button to keep the  symbol on Channel A or Channel B option;

2. Press ► button to move the cursor to “Set”;

3. Press SET button to save the configuration.

Continued on next page

OL-29669-01 Operation 3-11

Operating using ICIM LCD, Continued

Sub-menu 4 -- Alarm ON/OFF

The illustration below shows sub-menu 4 of the OptoStar II RF switch module ­Alarm ON/OFF.

To change the alarm ON/OFF:

1. Press ▲▼ buttons to select alarm ON or OFF. The cursor always stays on “Set”

on the right side of the screen;

2. Press SET button to save the configuration.

Continued on next page

3-12 Operation OL-29669-01

Operating using ICIM LCD, Continued

Sub-menu 5 -- Alarm List

The illustration below shows sub-menu 5 of the OptoStar II RF switch module –
Alarm List.

You can view the alarm information of the OptoStar II RF switch module.

 If there is no alarm, the Alarm List shows “None”
 If there is any alarm, the Alarm List shows the alarm information and its code,

as shown in the illustration below. See Alarm Code List (on page 3-13) for
detailed alarm codes.

Continued on next page

OL-29669-01 Operation 3-13

Operating using ICIM LCD, Continued

Alarm Code List

The table below lists the alarm information of the OptoStar II RF switch module.

Code

Item

Condition

LED

001

Low RF Input Level
in Channel A

Channel A input level <
calibrated signal level ­preset threshold

Alarm LED is red

002

High RF Input Level
in Channel A

Channel A input level >
calibrated signal level +
preset threshold

Alarm LED is red

003

Low RF Input Level
in Channel B

Channel B input level <
calibrated signal level ­preset threshold

Alarm LED is red

004

High RF Input Level
in Channel B

Channel B input level >
calibrated signal level +
preset threshold

Alarm LED is red
011

High Module
Temperature

Module temperature
higher than 85°C

Alarm LED is red

3-14 Operation OL-29669-01

Operating using Console Software

This section introduces the procedures to use the OptoStar II console to manage
the OptoStar II RF switch module.

Before You Begin

 One PC
 Mini-USB data cable
 OptoStar II console software installation package

System Requirements

 Supported operation system: Windows 7, Windows Vista, Windows Server

2003, and Windows XP

 Processor: 400 MHz Pentium or equivalent processor (minimum requirement);

1 GHz Pentium or equivalent processor (recommended)

 Memory: 96 MB (minimum requirement); 256 MB (recommended)
 Hard drive: 500 MB free space required
 Monitor: 800 x 600, 256-color (minimum requirement); 1024 x 768 high color,

32-bit (recommended)

Start

1. Make sure that the RF cables of the OptoStar II RF switch module have been

connected.

2. Turn the front panel switch of the OptoStar II power supply module to ON

position. The power supply module and the RF switch module will initialize
for about 5 seconds, and the ICIM will load for about 25 seconds.

Note: The system will achieve optimal working condition after one hour’s
warm-up.

Continued on next page

OL-29669-01 Operation 3-15

Operating using Console Software, Continued

3. When the device initialization is complete, connect the Mini-USB side of the

USB cable provided with the ICIM to the Mini-USB interface of the ICIM front
panel. The other side of the USB cable should be connected to the USB
interface on the PC. Now the LCD screen shows USB connected, and the
keypads below the LCD screen are temporarily unavailable. The illustration
below shows the connection method.

4. Install and start the OptoStar II console software. See Cisco OptoStar II

Console Installation and Operation Guide, P/N OL-29664 for detailed
installation procedures.

Continued on next page

3-16 Operation OL-29669-01

Operating using Console Software, Continued

Software Main Interface

The illustration below shows the main interface of the OptoStar II console.

The OptoStar II console main interface shows the software name, menus, menu
shortcuts, local module tree view, system information, chassis fan status, and
local module view.

Continued on next page

OL-29669-01 Operation 3-17

Operating using Console Software, Continued

Local Module View

Click to select the OptoStar II RF switch module in the Local Module Tree View
on the left side of the screen, or in the Local Module View on the bottom of the
screen. The parameter setting window of the RF switch module will pop up as
shown below.

Continued on next page

3-18 Operation OL-29669-01

Operating using Console Software, Continued

View Basic Parameters

The illustration below shows the parameter setting interface of the OptoStar II RF
switch module.

Continued on next page

OL-29669-01 Operation 3-19

Operating using Console Software, Continued

The table below lists the basic parameters of the OptoStar II RF switch module.

Basic Parameter

Description

Module Name and Firmware
Version

Shows the module name and its firmware
version

Module Temperature

Shows the current module temperature (°C)

S/N

Shows module serial number

Rack ID

Shows the ID of the rack where the chassis
is placed

Slot ID

Shows the ID of the slot where the module
is placed

Alarm Code

Shows the current module alarm code; See
Alarm Code List (on page 3-13)

Continued on next page

3-20 Operation OL-29669-01

Operating using Console Software, Continued

Setup Parameters

The table below lists the setup parameters of the OptoStar II RF switch module.

Setup Parameters

Description

Factory Default

Channel A/B Level
Value

Shows channel A/B level value,
and calibrates (dB)

Channel A is
calibration value for
reference

Threshold Settings

Sets alarm threshold

+/- 3dB

Automatic and
Manual Switch
Mode Selection

Shows/sets automatic and
manual switch mode

Automatic Switch
Mode

Channel A/B
Selection

Shows/sets channel A/B

Channel A/B

Alarm ON/OFF

Shows/sets module alarm
status: ON/OFF

Alarm status: ON

OL-29669-01 Operation 3-21

Operating using NMS Software

This section introduces the procedures to use the OptoStar II network
management system (OptoStar II NMS) to manage the OptoStar II RF switch
module.

Before You Begin

 One PC
 A network cable
 OptoStar II NMS software installation package

System Requirements

 Supported operation system: Windows 7, Windows Server 2008, Windows

Vista, and Windows Server 2003

 Processor: 400 MHz Pentium or equivalent processor (minimum requirement);

1 GHz Pentium or equivalent processor (recommended)

 Memory: 512 MB (minimum requirement); 1 GB (recommended)
 Hard drive: 500 MB free space required
 Monitor: 800 x 600, 256-color (minimum requirement); 1024 x 768 high color,

32-bit (recommended)

Start

1. Make sure that the RF cables of the OptoStar II RF switch module have been

connected.

2. Turn the front panel switch of the OptoStar II power supply module to ON

position. The power supply module and the RF switch module will initialize
for about 5 seconds, and the ICIM will load for about 25 seconds.

Note: The system will achieve optimal working condition after one hour’s
warm-up.

Continued on next page

3-22 Operation OL-29669-01

Operating using NMS Software, Continued

3. When the device initialization is complete, connect to the Ethernet with the

RJ-45 connector on the rear panel of the ICIM. Connect the PC to the Ethernet.
The illustration below shows the connection method.

4. Install and start the OptoStar II NMS software. See Cisco OptoStar II NMS

Installation and Operation Guide, P/N OL-29665 for detailed installation
procedures.

Continued on next page

OL-29669-01 Operation 3-23

Operating using NMS Software, Continued

Software Main Interface

The illustration below shows the main interface of the OptoStar II NMS

The OptoStar II NMS main interface shows the software name, menus, node tree
view, and welcome screen.

Continued on next page

3-24 Operation OL-29669-01

Operating using NMS Software, Continued

Local Module View

Select the topology tree view and view the corresponding node. The interface
shows all the local modules as illustrated below.

Continued on next page

OL-29669-01 Operation 3-25

Operating using NMS Software, Continued

View Basic Parameters

Click to select the OptoStar II RF switch module in the interface which shows all
the local modules. The parameter setting interface of the OptoStar II RF switch
module will display as illustrated below.

Continued on next page

3-26 Operation OL-29669-01

Operating using NMS Software, Continued

The table below lists the basic parameters of the OptoStar II RF switch module.

Basic Parameter

Description

Module Basic Information

Module Node Location

Shows the IP of the node where the module
is located

S/N

Shows module serial number

Slot ID

Shows the ID of the slot where the module
is placed

Module Firmware Version

Shows module firmware version

Module Temperature

Shows the current module temperature (°C)

RF Input Information

RF Input Status in Channel A/B

Shows channel A/B RF input status

Setup Parameters

The table below lists the setup parameters settings of the OptoStar II RF switch
module.

Setup Parameters

Description

Factory Default

RF Input Information

Switch Mode
Selection

Shows/sets auto/manual
switching mode

Auto switching mode

Channel A/B
Selection

Shows/sets channel A/B

Channel A

Comment

Comment

You may add applicable
comments as required.

None

Chapter 4 Troubleshooting

Overview

This chapter provides instructions for maintaining and repairing the OptoStar II
RF Switch module.

Qualified Personnel

Only appropriately qualified and skilled personnel should attempt to install,
operate, maintain, and service this product. Otherwise, personal injury or
equipment damage may occur.

In This Chapter

Topic Page

Maintenance 4 - 2

General Troubleshooting Information 4 - 3

OL-29669-01 Troubleshooting 4-1

Maintenance

The following maintenance is recommended to ensure optimal performance.

Frequency Maintenance Required

Yearly Check all parameters and test points

Make sure all cables are mated properly

Inspect cables for stress and deformation

Make sure all retaining screws are tight

Ensure good ventilation

Record data

When Needed Carefully clean the module with a soft cloth

Maintenance Record

It may be helpful to establish a maintenance record or log for this module. You
may want to record RF input signal, RF output signal, and module temperature.

Significant variations in any of the parameters above should be investigated to
prevent failure.

4-2 Troubleshooting OL-29669-01

General Troubleshooting Information

This troubleshooting information describes the most common alarms and gives
typical troubleshooting procedures and causes.

Equipment Needed

You may need the following equipment to troubleshoot the module.

• DB meter or spectrum analyzer

Additional Assistance

If you need additional assistance, please contact our customer support team or
your local service center. See Customer Support Information (on page 5-1) for
more details.

Continued on next page

OL-29669-01 Troubleshooting 4-3

General Troubleshooting Information, Continued

Troubleshooting

If the red alarm indicator on the front panel of the module is illuminated, check
the OptoStar II ICIM display, the OptoStar II console, or the OptoStar II NMS for
alarm code. See Alarm Code List (on page 3-13) to determine the cause of the
alarm. See the table below.

Alarm Possible Cause Servicing Instruction

High Module
Temperature

 High ambient

temperature leading
to insufficient heat
dissipation

 Poor chassis

ventilation

 Chassis fan failure

 Ensure good ventilation

 Put the chassis in a place

with good ventilation

 In case of fan failure,

repair or replace the fan,
or contact the
manufacturer for
servicing

Low or High RF
Input Level in
Channel A/B

 RF source failure

 RF cable or connector

failure

 Make sure the RF

connector matches

 Make sure the cable

works properly

 Inspect if the RF input

level meets the
specifications

Calibrated signal level +
preset threshold >A/B
channel input level >
calibratedi signal level ­preset threshold

 If the input level is

normal, contact the
manufacturer for
servicing

4-4 Troubleshooting OL-29669-01

Overview

This chapter contains information on obtaining product support.

In This Chapter

Obtaining Product Support 5 - 2

Return for Repairing 5 - 4

Chapter 5 Customer Support Information

Topic Page

OL-29669-01 Customer Support Information 5-1

Obtaining Product Support

Atlanta, Georgia

IF… THEN…

you have general questions about this
product

you have technical questions about this
product

you have customer service questions or
need a return material authorization
(RMA) number

Support Telephone Numbers

This table lists the Technical Support and Customer Service numbers for your area.

Region Centers Telephone and Fax Numbers

North America

United States

Contact your distributor or sales agent
for product information or refer to
product data sheets on
www.cisco.com.

Call the nearest Technical Service
center or Cisco office.

Call the nearest Customer Service
center or Cisco office.

For Technical Support, call:

Toll-free: 1-800-722-2009

Local: 678-277-1120 (Press 2 at the prompt)

For Customer Service, call:

Toll-free: 1-800-722-2009

Local: 678-277-1120 (Press 3 at the prompt)

Fax: [phone]

E-mail: [e-mail]

Europe,
Middle East,
Africa

Belgium For Technical Support, call:

Telephone: [phone] or 32-56-445-155

Fax: [phone]

For Customer Service, call:

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

Japan Japan Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

Continued on next page

5-2 Customer Support Information OL-29669-01

Obtaining Product Support, Continued

E-mail: [e-mail]

Region Centers Telephone and Fax Numbers

Korea Korea Telephone: [phone]

China (mainland) China Telephone: [phone]

Fax: [phone]

Fax: [phone]

E-mail: [e-mail]

All other
Asia-Pacific
countries &
Australia

Hong Kong Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

Brazil Brazil Telephone: [phone]

Fax: [phone]

E-mail: [e-mail] or
[e-mail]

Mexico,
Central America,
Caribbean

Mexico For Technical Support, call:

Telephone: [phone]

Fax: [phone]

For Customer Service, call:

Telephone: [phone]

Fax: [phone]

All other
Latin America
countries

Argentina For Technical Support, call:

Telephone: [phone] ext 109

Fax: [phone] ext 103

For Customer Service, call:

OL-29669-01 Customer Support Information 5-3

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

Return for Repairing

Introduction

Before returning your product, you must obtain a Return Material Authorization
(RMA) number. Call the nearest Customer Service center and follow their
instructions.

Procedures of returning your product to Cisco for repairing:

• Obtain RMA number and mailing address

• Package and mail the product to be repaired

Obtain RMA number and mailing address

Before return your products, you must obtain a RMA number.

RMA number is valid for 60 days. If your RMA number expires, you must call your
customer service representative to update it before returning your equipment. You
can return your product after updating the RMA number. Otherwise, your RMA
application may be postponed.

Follow the procedures below to obtain your RMA number and mailing address:

1. Contact your customer service representative to apply for a new RMA number,

or update an existing RMA number. Obtain customer service numbers for your
area in Obtaining Product Support (on Page 5-2).

2. Provide the following information to your customer service representative:

• Company name, contact person, telephone number, e-mail address and fax

number.

• Product name, model, part number, SN (if any)

• Number of returned products

• Return reason and Repairing/Maintenance Permissions

• Any related service detail

3. When your customer service representative sends a RMA number to you, you

will be required to fill in a purchase order or make advance payment to cover
estimated repair costs.

Note: Users who pay by credit card or cash will receive a proforma invoice after
the repair work is completed, which lists breakdown of repair costs.

Within 15 days upon your receipt of the proforma invoice, the customer service
center must receive a purchase order number. During the warranty period,
product subject to destruction, misuse, modification, or no problems found
would generate costs. The product with additional generated costs will not be
returned to the customer until valid P/O number is received.

5-4 Customer Support Information OL-29669-01

Continued on next page

Return for Repairing, Continued

4. Users can confirm receipt of the RMA number via e-mail or fax. The RMA will

list details such as RMA number, verified products to be returned and number
of returned products, mailing address and RMA clauses.
Note: Also, users can obtain and complete a RMA application form, and send it
to customer service representative via fax, or
e-mail: [e-mail]

Packaging and Mailing

Follow the steps below to package and return your product to Cisco.

Do you have the original packaging boxes and packaging materials?

• Yes: use the original packaging boxes and packaging materials to package your

product

• No: use sturdy corrugated cardboard box meeting transportation requirements to

package your product, and fill with packing materials.

Important: Users are responsible for safely mailing products to Cisco without any
damage. Products with damage caused during transportation and due to improper
packaging will be refused and returned to the user. In such case, the costs will be
borne by the user.

Note: Do not return any power cable, accessory cable, or other accessories. Your
customer service representative will provide specific instructions on how to order
and replace any power cable, accessory cable, or other accessories.

Please fill in the following information on the external surface of the shipping box:

• RMA number

• User name

• Full address of the user

• Telephone number of the user

• "Attention: Factory Service”

Important: RMA number must be clearly marked on all returned products,
packaging boxes, and accompanying documents. If the RMA number received by the
factory service department is illegible, the RMA handling procedures will be delayed.
The recipient for all returned products must be “Factory Services”.

Returned products must be mailed to the address specified on the confirmation
email or fax sent by the customer service representative.

Continued on next page

OL-29669-01 Customer Support Information 5-5

Return for Repairing, Continued

Note: Cisco does not accept Freight Collect. Make sure that you choose freight
prepaid method and purchase transportation insurance. The user should bear both
freights to Cisco and all related import and export tariffs for any returned product,
whether it’s within the warranty period or not. For the product within the warranty
period, Cisco will pay the freight when shipping repaired product to the user.

International Transportation: Fill in Cisco as International Transport Recipient, and
state the notified party on the waybill as "international freight transport clearance
contact”.

Upon delivery of the equipment with complete RMA number, the receiving
department will notify the user via fax or e-mail, and confirm the received products
and the quantity. Please carefully check the confirmation letter to ensure that the
products and the quantity received by Cisco are consistent with your shipment
information.

5-6 Customer Support Information OL-29669-01

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
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USA

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September 2013 Part Number OL-29669-01