Cisco OL-23092-01 User Manual

CHAP T E R

Monitoring the Cisco Unified IP Phone Remotely

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:

• Device information

• Network configuration information

• Network statistics

• Device logs

• Streaming statistics

Note The Cisco Unified IP Phone does not support web access on its IPv6 address.

This chapter describes the information that you can obtain from the phone’s web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information directly from a phone. For more information, see

Chapter 7, Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones.

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For more information about troubleshooting the Cisco Unified IP Phone, see Chapter 9, Troubleshooting

and Maintenance.

This chapter includes these topics:

• Accessing the Web Page for a Phone, page 8-2

• Disabling and Enabling Web Page Access, page 8-3

• Device Information, page 8-4

• Network Configuration, page 8-5

• Network Statistics, page 8-9

• Device Logs, page 8-11

• Streaming Statistics, page 8-12

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Accessing the Web Page for a Phone

Accessing the Web Page for a Phone

To access the web page for a Cisco Unified IP Phone, perform these steps.

Note If you cannot access the web page, it may be disabled. See Disabling and Enabling Web Page Access,

page 8-3 for more information.

Procedure

Step 1 Obtain the IP address of the Cisco Unified IP Phone by using one of these methods:

• Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.

Phones registered with Cisco Unified Communications Manager display the IP address at the top of
the Phone Configuration window.

• On the phone, press the Settings button, choose Network Configuration, and then scroll to the IP

Address option.

Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the

Cisco Unified IP Phone:

http://<IP_address> or https://<IP_address> (depending on the protocol supported by the Cisco
Unified IP Phone)

Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

The web page for a Cisco Unified IP Phone includes these hyperlinks:

• Device Information—Displays device settings and related information for the phone. For more

information, see Device Information, page 8-4.

• Network Configuration—Displays network configuration information and information about other

phone settings. For more information, see Network Configuration, page 8-5.

• Network Statistics—Includes the following hyperlinks, which provide information about network

traffic:

–

Ethernet Information—Displays information about Ethernet traffic. For more information, see

Network Statistics, page 8-9.

–

Access—Displays information about network traffic to and from the PC port on the phone. For
more information, see Network Statistics, page 8-9.

–

Network—Displays information about network traffic to and from the network port on the
phone. For more information, see Network Statistics, page 8-9.

• Device Logs—Includes the following hyperlinks, which provide information that you can use for

troubleshooting:

–

Console Logs—Includes hyperlinks to individual log files. For more information, see Device

Logs, page 8-11.

–

Core Dumps—Includes hyperlinks to individual dump files.

–

Status Messages—Displays up to the 10 most recent status messages that the phone has
generated since it was last powered up. For more information, see Device Logs, page 8-11.

–

Debug Display—Displays messages that might be useful to the Cisco TAC if you require
assistance with troubleshooting. For more information, see Device Logs, page 8-11.

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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

Streaming Statistics—Includes the Stream 1, Stream 2, Stream 3, Stream 4 and Stream 5 hyperlinks,
which display a variety of streaming statistics. For more information, see Streaming Statistics,

page 8-12.

Disabling and Enabling Web Page Access

For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you
will prevent access to the web pages that are described in this chapter and to the phone’s User Options
web pages.

You can enable or disable access to the web pages for an individual phone, a group of phones, or to all
phones in the system.

To enable or disable access to the web pages for all phones on the system, choose System > Enterprise
Parameters and select Enabled or Disabled from the Web Access drop-down menu.

To enable or disable access to the web pages for a group of phones, choose Device > Device Settings >
Common Phone Profile to create a new phone profile or to update an existing phone profile, select
Enabled or Disabled from the Web Access drop-down menu and select the common phone profile when
you configure your phone.

Disabling and Enabling Web Page Access

To enable or control access to the web pages for a phone, follow these steps from
Cisco Unified Communications Manager Administration:

Procedure

Step 1 Choose Device > Phone.

Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.

Step 3 Click the device name to open the Phone Configuration window for the device.

Step 4 From the Web Access drop-down list box, choose Disabled if you want to disable your phone and choose

Enabled if you want to enable your phone.

Step 5 Click Update.

Note Some features, such as Cisco Quality Report Tool, do not function properly without access to

the phone web pages. Disabling web access also affects any serviceability application that relies
on web access, such as CiscoWorks.

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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols

Configuring the Cisco Unified IP Phone to use HTTP/HTTPS
Protocols

The Cisco Unified IP Phone can be configured to use:

• The HTTPS protocol only

• The HTTP or HTTPS protocols

If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols (the second case
above), use http://<IP_address> or https://<IP_address> for the phone’s web access.

Device Information

The Device Information area on a phone’s web page displays device settings and related information for
the phone. Table 8-1 describes these items.

To display the Device Information area, access the web page for the phone as described in the Accessing

the Web Page for a Phone, page 8-2, and then click the Device Information hyperlink.

Table 8-1 Device Information Area Items

Item Description

MAC Address Media Access Control (MAC) address of the phone

Host Name Unique, fixed name that is automatically assigned to the phone based on its

MAC address

Phone DN Directory number assigned to the phone

App Load ID Identifier of the firmware running on the phone

Boot Load ID Identifier of the factory-installed load running on the phone

Version Version of the firmware running on the phone

Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module.

Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module.

Hardware Revision Revision value of the phone hardware

Serial Number Serial number of the phone.

Model Number Model number of the phone.

Message Waiting Indicates if there is a voice message waiting on any line for this phone.

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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

Table 8-1 Device Information Area Items (continued)

Item Description

UDI Displays the following Cisco Unique Device Identifier (UDI) information

about the phone:

Time Time obtained from the Date/Time Group in Cisco Unified Communications

Manager to which the phone belongs.

Time Zone Timezone obtained from the Date/Time Group in Cisco Unified

Communications Manager to which the phone belongs.

Date Date obtained from the Date/Time Group in Cisco Unified Communications

Manager to which the phone belongs.

LLDP: PC Port Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC

port.

LLDP-MED: SW
Port

Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery
(LLDP-MED) is enabled on the switch port.

Network Configuration

• Device Type—Indicates hardware type. For example, phone displays for

all phone models.

• Device Description—Displays the name of the phone that is associated

with the indicated model type.

• Product Identifier—Specifies the phone model.

• Version Identifier—Represents the hardware version of the phone.

The Version Identifier field might display blank if using an older model
Cisco Unified IP Phone because the hardware does not provide this
information.

• Serial Number—Displays the phone’s unique serial number.

Network Configuration

The Network Configuration area on a phone’s web page displays network configuration information and
information about other phone settings. Table 8-2 describes this information.

You can view and set many of these items from the Network Configuration Menu and the Device
Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, Configuring

Features, Templates, Services, and Users.

To display the Network Configuration area, access the web page for the phone as described in the

Chapter 8, Accessing the Web Page for a Phone, and then click the Network Configuration hyperlink.

Table 8-2 Network Configuration Area Items

Item Description

DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server

BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap

MAC Address Media Access Control (MAC) address of the phone.

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from which the phone obtains its IP address.

Protocol (BootP) server.

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