Cisco Systems OL-23091-01 User Manual

Overview

Audience

Preface

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot

the phones on a Voice-over-IP (VoIP) network.

Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. See Related Documentation, page xii for a list of related documentation.

Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phones on the network.

The tasks described are administration-level tasks and are not intended for end users of the phones. Many of the tasks involve configuring network settings and affect the phone’s ability to function in the network.

Because of the close interaction between the Cisco Unified IP Phones and Cisco Unified Communications Manager, many of the tasks in this manual require familiarity with Cisco Unified Communications Manager.

Organization

This manual is organized as follows:

Chapter Description

Chapter 1, An Overview of the Cisco Unified IP Phones

Chapter 2, Preparing to Install the Cisco Unified IP Phones on Your Network

Chapter 3, Setting Up the Cisco Unified IP Phones Describes how to properly and safely install and configure the Cisco

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

OL-23091-01

Provides a conceptual overview and description of the Cisco Unified IP Phones.

Describes how the Cisco Unified IP Phones interact with other key IP telephony components, and provides an overview of the tasks required prior to installation.

Unified IP Phones on your network.

Preface

Chapter 4, Configuring Settings on the Cisco Unified IP Phones

Chapter 5, Configuring Features, Templates, Services, and Users

Chapter 6, Customizing the Cisco Unified IP Phones Explains how to customize phone ring sounds, background images,

Chapter 7, Monitoring the Cisco Unified IP Phones Remotely

Chapter 8, Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

Chapter 9, Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone and the

Appendix A, Providing Information to Users Via a Website

Appendix B, Feature Support by Protocol for Cisco Unified IP Phone

Appendix C, Supporting International Users Provides information about setting up phones in non-English

Appendix D, Technical Specifications Provides technical specifications of the Cisco Unified IP Phones.

Appendix E, Basic Phone Administration Steps Provides procedures for basic administration tasks such as adding a

Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phones.

Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager.

and the phone idle display at your site.

Describes the information that you can obtain from the phone’s web page to remotely monitor the operation of a phone and to assist with troubleshooting.

Explains how to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phones.

Cisco Unified IP Phones Expansion Modules.

Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones.

Provides information about feature support for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with Cisco Unified Communications Manager Release.

environments.

user and phone to Cisco Unified Communications Manager and then associating the user to the phone.