Overview
Audience
Preface
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP
and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot
the phones on a Voice-over-IP (VoIP) network.
Because of the complexity of an IP telephony network, this guide does not provide complete and detailed
information for procedures that you need to perform in Cisco Unified Communications Manager or other
network devices. See Related Documentation, page xii for a list of related documentation.
Network engineers, system administrators, or telecom engineers should review this guide to learn the
steps required to properly set up the Cisco Unified IP Phones on the network.
The tasks described are administration-level tasks and are not intended for end users of the phones. Many
of the tasks involve configuring network settings and affect the phone’s ability to function in the
network.
Because of the close interaction between the Cisco Unified IP Phones and Cisco Unified
Communications Manager, many of the tasks in this manual require familiarity with Cisco Unified
Communications Manager.
Organization
This manual is organized as follows:
Chapter Description
Chapter 1, An Overview of the Cisco
Unified IP Phones
Chapter 2, Preparing to Install the Cisco Unified IP
Phones on Your Network
Chapter 3, Setting Up the Cisco Unified IP Phones Describes how to properly and safely install and configure the Cisco
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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Provides a conceptual overview and description of the Cisco
Unified IP Phones.
Describes how the Cisco Unified IP Phones interact with other key
IP telephony components, and provides an overview of the tasks
required prior to installation.
Unified IP Phones on your network.
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Preface
Chapter 4, Configuring Settings on the Cisco Unified
IP Phones
Chapter 5, Configuring Features, Templates,
Services, and Users
Chapter 6, Customizing the Cisco Unified IP Phones Explains how to customize phone ring sounds, background images,
Chapter 7, Monitoring the Cisco Unified IP Phones
Remotely
Chapter 8, Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phones
Chapter 9, Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone and the
Appendix A, Providing Information to Users Via a
Website
Appendix B, Feature Support by Protocol for
Cisco Unified IP Phone
Appendix C, Supporting International Users Provides information about setting up phones in non-English
Appendix D, Technical Specifications Provides technical specifications of the Cisco Unified IP Phones.
Appendix E, Basic Phone Administration Steps Provides procedures for basic administration tasks such as adding a
Describes how to configure network settings, verify status, and make
global changes to the Cisco Unified IP Phones.
Provides an overview of procedures for configuring telephony
features, configuring directories, configuring phone button and
softkey templates, setting up services, and adding users to Cisco
Unified Communications Manager.
and the phone idle display at your site.
Describes the information that you can obtain from the phone’s web
page to remotely monitor the operation of a phone and to assist with
troubleshooting.
Explains how to view model information, status messages, network
statistics, and firmware information from the Cisco
Unified IP Phones.
Cisco Unified IP Phones Expansion Modules.
Provides suggestions for setting up a website for providing users
with important information about their Cisco Unified IP Phones.
Provides information about feature support for the Cisco Unified IP
Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
using the SCCP or SIP protocol with Cisco Unified Communications
Manager Release.
environments.
user and phone to Cisco Unified Communications Manager and then
associating the user to the phone.
Related Documentation
For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer
to the following publications:
Cisco Unified IP Phone 7900 Series
These publications are available at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Administration
Related publications are available at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition
Related publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
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Preface
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s
New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Document Conventions
This document uses the following conventions:
Table 1
Convention Description
boldface font Commands and keywords are in boldface.
italic font Arguments for which you supply values are in italics.
[ ] Elements in square brackets are optional.
{ x | y | z } Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by
string A nonquoted set of characters. Do not use quotation marks around the string
screen font Terminal sessions and information the system displays are in screen font.
boldface screen font Information you must enter is in boldface screen font.
italic screen font Arguments for which you supply values are in italic screen font.
^ The symbol ^ represents the key labeled Control—for example, the key
< > Nonprinting characters, such as passwords are in angle brackets.
vertical bars.
or the string will include the quotation marks.
combination ^D in a screen display means hold down the Control key while
you press the D key.
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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Caution Means reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.
Warning
Means danger. You are in a situation that could cause bodily injury. Before you work on any
equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard
practices for preventing accidents.
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