Cisco Systems OL-21853-01 User Manual
CHAP T E R
35
Cisco Unified IP Phone Services
Using Cisco Unified Communications Manager Administration, you can define and/or maintain IP
phone services that can display on supported Cisco Unified IP Phones models. IP phone services
comprise XML applications or Cisco-signed Java Midlets that enable the display of interactive content
with text and graphics on some Cisco Unified IP Phones models.
Cisco Unified Communications Manager provides Cisco-provided default IP phone services, which
install automatically with Cisco Unified Communications Manager. You can also create customized
Cisco Unified IP Phone services for your site.
After you provision the phone services, you can perform the following tasks:
• Assign the service to phones, that is, if the service is not marked as an enterprise subscription
• Provision the phone service as a speed dial (service URL button) on the phone, that is, if the service
is not marked as an enterprise subscription
Users can log in to the Cisco Unified CM User Options and subscribe to these services for their Cisco
Unified IP Phones; that is, as long as these IP phone services are not classified as enterprise
subscriptions.
This section covers the following topics:
• Cisco Unified IP Phone Service Configuration Checklist, page 35-1
• Understanding Cisco Unified IP Phone Services, page 35-3
• Installation/Upgrade Considerations for IP Phone Services, page 35-4
• Phone Support for IP Phone Services, page 35-4
• Guidelines and Tips, page 35-5
• Dependency Records, page 35-6
• Where to Find More Information, page 35-6
Cisco Unified IP Phone Service Configuration Checklist
Using Cisco Unified Communications Manager Administration, you can define and/or maintain IP
phone services that can display on supported Cisco Unified IP Phones models. IP phone services
comprise XML applications or Cisco-signed Java Midlets that enable the display of interactive content
with text and graphics on some Cisco Unified IP Phones models.
Cisco Unified Communications Manager provides Cisco-provided default IP phone services, which
install automatically with Cisco Unified Communications Manager. You can also create customized
Cisco Unified IP Phone applications for your site.
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Chapter 35 Cisco Unified IP Phone Services
Cisco Unified IP Phone Service Configuration Checklist
After you provision the phone services, you can perform the following tasks:
• Assign the service to phones, that is, if the service is not marked as an enterprise subscription
• Provision the phone service as a speed dial (service URL button) on the phone, that is, if the service
is not marked as an enterprise subscription
Users can log on to the Cisco Unified CM User Options and subscribe to these services for their Cisco
Unified IP Phones; that is, as long as these IP phone services are not classified as enterprise
subscriptions.
Table 35-1 provides a checklist to configure Cisco Unified IP Phone services. For more information, see
the “Where to Find More Information” section on page 35-6.
Table 35-1 Cisco Unified IP Phone Service Configuration Checklist
Configuration Steps Related procedures and topics
Step 1
Step 2
Provision the Cisco Unified IP Phone Service, including the list
of parameters that personalize the service. (Device > Device
Settings > Phone Service)
Cisco-provided default services display in the Find and List
Phone Services Configuration window after a Cisco Unified
Communications Manager installation or upgrade. If you want to
do so, you can update these services. If you update these services,
you may need to update the Service Provisioning drop-down list
box.
Configure the Service Provisioning drop-down list box.
How you configure this setting depends on the phone models that
are in your network. If all phone models in your network can
parse the service configuration information from the phone
configuration file, you can choose Internal. If you have phone
models in your network that cannot parse the service
configuration information from the phone configuration file,
choose Both.
Choosing Both allows you to support phones that can parse the
service information from the phone configuration file and phone
models that can only obtain the service information from a
service URL; some phone models, for example, the Cisco Unified
IP Phone 7960, can only obtain the service information from a
service URL; to support all phone models in your network,
choose Both.
Configuring an IP Phone Service, Cisco
Unified Communications Manager
Administration Guide
Installation/Upgrade Considerations for IP
Phone Services, page 35-4
Configuring an IP Phone Service Parameter,
Cisco Unified Communications Manager
Administration Guide
To determine the parameters for your IP
phone service, refer to the documentation that
supports your IP phone service.
This drop-down list box displays in the
Enterprise Parameter Configuration window
(System > Enterprise Parameter), in the
Common Phone Profile window (Device >
Device Settings > Common Phone Profile),
and in the Phone Configuration window
(Device > Phone).
Common Phone Profile Configuration
Settings, Cisco Unified Communications
Manager Administration Guide
35-2
Cisco Unified Communications Manager System Guide
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